@david mullen It can as it increase rolling resistance on both entire drive train. From the transmission and clutch to the engine. Due to this over a very long time, it can cause undue wear on transmission gear teeth. But before that, you increase gas mileage and make the ride unsafe and a lot rougher. And if the transmission is already on it's last leg a low tyre pressure can push it over. But in normal use, the increased wear will take longer than the used lifetime of the car.
Over 20 years as an auto tech and I have to say that there is so much honest work out there that there is no reason to rip people off. I always tried to treat my customers like I would want a shop to treat my mom.
And customers have deep appreciation (at least I know I do) for honest, helpful, and skilled auto mechanics. There is quite the knowledge/skill imbalance and thus a fiduciary duty on the part of the mechanic/salesperson and when a customer knows that duty is being taken seriously, it is quite a relief. It's like having someone in your corner, on your team in life. Besides, people spend so much time in their vehicles nowadays it is peace of mind to know your car/truck is taken care of by someone who has YOUR interest at heart. With all that said, I too don't know why people rip others off.
I was a mechanic for a lot of years as well. I worked at a small independent shop and I respected the hell out of my boss because he was honest and even tried to help people in their time of need. But yeah I worked with the same ideology as you treat them as I would want my mom to be treated
for reels, I am a DiY truck owner that has wrenched here and there and I am no means a certified expert but even I had to do a double take and squint when I heard that lol!
This is why ppl should find a privately owned garage that is more focused on quality and honesty. I grew up in my grandfather's garage, for 40yrs he worked 6 days a week on customer's cars. He wasn't a wealthy man but he made a decent living. He stressed quality and honesty above all else. When he passed there were over 300 ppl at his funeral, most had to wait outside but all paid their respects. You don't get that level of respect and admiration by "upselling" and trying to line your pockets, you get it by helping ppl and being an honest person and providing quality work.
Wow, John Doe is a tool. Maybe Bob Falfa's grandfather worked 6 days a week because he wasn't ripping his customers off at every turn. My uncle still owns a shop in Sikeston MO and only recently backed off working 6 days a week. He too made a comfortable living, but not so much he could live like royalty. Plus, he paid the guys who worked in his shop a very competitive wage with holidays off. I have seen my uncle let strangers, travelers on I-55, pay out their bills over time. Most of the time he was paid in full. Very rarely did he ever get 'no pays'. He recognized that working class people usually don't have $1000.00 sitting around for an auto repair.
scottieray We use to do the same thing all the time, he hated to see a man who was just trying to support his family, a single mother or elderly people go without a vehicle to get around. People don't do that anymore, they only care about themselves and how quick they can make a buck.
Jerome Jerry Jay unfortunately with most new cars they are driving computer’s that are nearly impossible for you to work on yourself. Gone are the days where you could change your own oil in 10 minutes lol
Chris Tesch actually it’s not hard at all. Because everything is computerized there’s a lot less tuning adjusting or repairing of parts. You just replace the part with a few bolts and a harness clip usually.
While your car is under warranty there’s usually never an issue with it going to its dealership. But once that warranty ends ya gotta find a reputable independent technician.
@@user-ie4kp7ni9d now I'm lucky, I grew up helping my dad with car and bike maintenance. But not everyone has the time or will to learn how, get access to the tools needed, have the space to do it by yourself. So give credit to people who don't do it themselves
@@dill6688 Nicely said .. I never was brought up learning DIY because of those problems you listed but once I 'create the space' for projects then I can expand and learn more about the hobby/components. I drove a v6 Challenger for the last 10 years and never performed any maintenance myself and hardly read the owner's manual for routine inspection. Some asswipe just pulled in front of me and wrecked my car the other day but i'm going to upgrade into a v8 Challenger and do it right and learn every component and DIY I can (starting now).
@@dill6688 The average person can do it in 30min to 1 hour Never more than that. As a former mechanic those who are just learning will get it done within an hour those who know their stuff can get the oil drained in little under 5 minutes and then changed and completed within 15
@@BTheBullTurbo wow nobody has ever spent over an hour doing and oil and filter change? I've seen regular people spend 15-20 minutes jacking up and securing the car.
Having worked for a couple of dealerships in the 80s, I can fully attest that this has been going on for decades. I ended up owning my own shops and I was crazy busy with work just by giving customers the truth and fixing their car the right way and not take short cuts.
After working at a great independent shop for 10 years (‘95-06) the owner went to a ‘seminar’ and started implementing this systematic upselling scheme… I was done, cause I knew about how Dealerships made bank on unnecessary work all the time, and I wasn’t going to be a party to that grift
Been a mechanic for 6 years. Left the dealership because the only way we made money was ripping people off. I couldn’t make money because I was honest about what vehicles need. Now I work for a shop with my city doing fleet vehicles. I can now focus on upkeep and maintenance and safety, not my pocketbook
Giles Medearis Looks to me like the Managers of both the Honda dealership and the Chrysler dealership are cowards and that’s why they told them to GTFO. 😂
Master Jim 2020 Also, the moment when there’s a journalistic investigation. The person of interest always chickens out since they know they would be immediately exposed once a breath is lifted.
Kevin Dao It’s like how suspects don’t own up to their problems that they have created and are being arrested and charged for. Chrysler needs better workers in general anyways. I’m an American and I can tell that most of their products don’t really hold up like Toyota’s and Honda’s. Not to mention, this type of behavior from the dealership itself should not be tolerated.
Master Jim 2020 Well, I am an American. However, I do remember one Jeep enthusiast said to me “only buy American cars if you want durability”. Still, these are how dealerships can mainly make their money. It’s a really high profit margin. Meanwhile Tesla doesn’t like this model.
for 18 years the best advice I ever gave my customers was to sit IN THE CAR and read through the entire owner's manual. And had parents bring over their new teen drivers and make them change a tire and check their own fluids under my supervision. You have to be an informed consumer!
@@shuav8943 for mazda 3 2009 1.6 hdi around 100 eur maybe less will have to check with him on this. It is also important to say he does his work extremely clean and fast. So I get my car very fast where as some mechanics can keep it for days until they get to it...
This is shocking for me to watch.. A few months back, my dad took his car to a local garage to get new brakes because he felt that they were due for a replacement. An hour after he dropped it off, he was able to pick it up again, and the mechanic informed him, that the brakes had not been changed, as they had a lot of life left in them. He didn't even have to pay for the time it took the mechanic to inspect the brakes. That is how you create trust.
I'm not saying these people AREN'T crooks, but some people just don't like being filmed. If someone I've never met came into my workplace with a camera, I'd definitely ask them to turn off the cameras or leave.
Ryan Snider I’d let somebody record me at my place of business I wouldn’t care so much if someone recorded me and my employees because I’d install video cameras on the building where I work/worked especially if I owned the building and it was my place
They did when I graduated , from High School in 1966. They called them Vocational Schools, they were situated on the school grounds. They offered barber, mechanic, welding, beautician, masonry, home economics. When you finished High School, you had a trade.
i took my car in Toyota Wesley chapel $2200 upsales, I only needed a new water pump $600. I said no to the upsales and 2 years later car is still running great.
dealerships are the WORST places to get repairs done, Toyota is actually an easy coolant pump change that 1 guy can do in an hour. look for mechanics who are not major companies, they're generally cheaper and provide better quality since they don't rely on brand recognition. or make friends with a mechanic who will do stuff like that for a case of beer or 2
600?! for a water pump??? I hope you meant timing belt/waterpump. I live in Tampa Bay area too if they charge 600 for a waterpump I now to stat tf away! thanks for heads up
I needed a spring fixed in my center console and they told me to get a whole new center console for 300 dollars. Haha I hate dealerships. And that's from the place I worked at
As an automotive technician the problem goes all the way down to the mechanics ourselves being pressured to recommend additional services. The whole industry need to be fixed.
I caught Ford trying to rip me off 2 times in 1 day trying to get me to sign to bogus deals when leasing a truck, the numbers didnt match nor did the math so I caught the mistakes 2 times and made them correct them, I will never buy a ford again nor ever do buisness with that dealership, I went to 3 ford dealerships and 1 out of the 3 told me that the other one was trying to rip me off. Ive concluded the human species is a greedy species. Not just the auto industry, its doctors, lawyers and churches, construction of all trades, its a world of vampires!!!! A smart man gets multiple bids and researches things online. Just yesterday a man wanted to charge me 56,000 dollars for solar panels to give me payments of 186 dollars a month for 25yrs he said.
I watched from a different country, my car were always serviced by a dealership without much problem for 9 year/110k km. and still driving fantastic today, some upsell maybe, like a premium engine oil or something but not to this extents. Nothing critical are upselled, ever. I agree it depends on the rules, regulations on each country' industry. Everything seems to runs on money and profits regards of ethics over there. It's revolting just to watch. edit: maybe the reason is that the commission rate are lower over here, I don't know how much lower. But an engineer over here already has a good enough salary to not worry about trying to upsell.
So is this all mechanic shops or mostly places like Midas, NBT... Like the oil changing shops that do a little bit of maintenance or is this all mechanic shops
Have to be intelligent on how to go about an undercover investigation, recruit people who care about the principle of the matter, and get some hidden cameras going lol happy trolling those mfers
@Upstate SC Dashcam Here is a fact. In the 60s, most people did not even need medical insurance. Back then my sister fell and broke her arm and collar bone. Our family doctor set the bone, applied a cast and she was home a couple of hours later with a total bill of $58, climbing trees in three months and never had another problem with it. Fast forward to today and that broken arm is turned into a massive surgery with screws, pins and a lifetime of misery and thousands of dollars cost. From then on, the bones, muscles and tendons never quite articulate with each other. I have worked with thousands of people with similar experiences. Every single modern intervention leads to future interventions and future miseries, including metal poisoning.
I went to the hospital for a dislocated knee and they didnt set my knee i did on the bed in my room i received no pain meds and didnt see the docter but the bill was 6000 dollar's and they charged 500 for pain meds which i didnt get 3000 for the doctors visit who i never saw and 1000 for the actual reset of my knee and i did it not them
@@johnstrand2247 Um, for one, you cannot compare one broken bone/surgery to another... the human body is a bit more complicated than that. You're a completely different person with different conditions and genetic makeup. You may just be more unfortunate than the person who didn't have the same complications. Not say that is the only factor but it IS a big factor you need to consider. I have a lung condition and I've never smoked anything in my life. Some people can live 120+ years while smoking every day and be fine. We are all leagues different from one another. So looking at one person who only needed a cast and comparing it to your situation doesn't make a lot of sense.
@@stevensharpe1419 People are given pain meds/opioids all the time which is actually a problem today, so you seem to have had the opposite issue there. As for pricing, you could actually call the billing office and usually get prices down a lot. Something a lot of people don't realize and just pay without thinking.
Do not EVER take your car to a dealership for anything other than complimentary services, recalls, or warranty work. They create problems that don't exist and they charge you triple what you could get it done for anywhere else.
I won't even take my Ford in for its airbag recall. Steering wheel airbag replacement was a piece of cake to me, but I'm not letting anybody from a dealership touch any of my cars.
@@vandidandi Where I live there is one shop where 90% of the people take their cars because he won't fix anything that doesn't need fixing, the prices are reasonable and the work is top notch! An honest mechanic will always have plenty of work.
that's why you wait 1-2 years after a new car comes out; most, if not all of the issues the early birds experience will have been wrinkled out by then. Buy second hand in cash so you don't have to pay off a loan (can buy brand new with cash but still more expensive than a year-old used car, but at least you know the vehicle's history with a brand new vehicle), and if there's no warranty then you can do all your own work with a bit of googling + a garage with tools. A bit of a challenge if you live in an apartment though, especially one that forbids working on one's car in there.
@@slin0053 that has nothing to do with Dealerships ripping people off. Dealership service depts. dont care if you bought new or used thaey will try and steal from you either way
You should do your own research, but understand a lot of cars are designed to fail, not to last. Direct injection engines without Air Oil Separators, meaning huge carbon deposits on intake values that will eventually jam is another issue. People just run their cars until stuff breaks, but fail to understand, that one part breaking can often create a chin reaction of failures that are more expensive. Water pumps are $100, the fluid in my case is about $70, why would I not replace these at 60k and wait the 137k Subaru says, when the consensus in the car community is 60 to 90k. One less common failure that could total my car (6k-10k for the engine and 6-10k for the transmission). Just be proactive and say ahead of common failure points. Research your own car, and learn it's design issues.
@@heyaisdabomb yeah, you said it! learn your car. *i have a 20 civic si. I know the years before had oil dilution issues that were fixed by mine, but still keep an eye on it. weak clutch, heavy flywheel, thin chipable paint. the black strips between the front and rear doors is susceptible to bubbling from suns reflection on it through the side mirrors. odd thing to know...but still good info to have. just about every car model will have a forum or facebook group to learn more about your vehicle. Even learning the modifications available and how people have modded their cars can help you understand other issues that may arise. (like certain error codes or common fuel trim issues as a result of trying to use a blow off valve when your car shouldnt use one. )
@@daytonasayswhat9333 I had no power or fuel economy issues, but there was plenty of engine knock which was ignored as a non-issue by multiple "car guys" and several mechanics I asked about it, which went away as a result of fitting the correct spark plugs and adjusting the ignition timing.
Same here but when I actually sat back and thought about it I guess spark plugs creating sparks (with the aid of coils) could be partially equated to the electrical synaptic impulses in the brain.... so not 100% wrong .... LOL. But I'm sure that's not what she was thinking.
gmctech the spark is just the electrical current in nerve system to trigger the muscles to contract. Not connecting synapses... So, I think she is wrong, 100%. Lol. BUT I am sure I am getting rip off for couple time as well. Because something I am not able to keep track of...
They are all over... but there are rotten ones too. Usually big company corporate mechanics are thieves. The little guy who rely on word of mouth are usually honest.
That sounds like a probing question. What I mean is that if you accept that as fact then she can get you to buy a lot of stuff you don't need because you clearly don't understand cars beyond it's basic operation.
@@leonlai5805 first of all there's Google. But to answer it ignites the the gas as the pistons compress the gasoline, making it explode. Your engine is literally exploding inside.
Anyone who’s ever worked in sales or service knows that google, Facebook and yelp reviews are everything. You don’t get all of your money with bad CSI.
I worked at a dealership for years and we NEVER did this. The owner always told us that repeat customers were our bread and butter and we need to take care of them. Sadly a lot of dealerships give the thiers a bad rep
They literally refused to tell her about the recall so that they didnt have to provide the service and material for free. Recalls are covered by the company. Scum bags
Dave Micolichek yes they are. At least in the states they are. Every recall I’ve had on my vehicle I didn’t have to pay for anything. I also got a free rental.
If I can butt in here. Warranty work is paid by the manufacturer, however the hours are reduced heavily for the work and the hourly rate is lower. That's why the dealership is avoiding doing it
Even in the US we have this problem. I went into a dealership in Maine once and they acted like my newer car was going to fall apart as soon as I drove it off the lot. It only needed an oil change from the Carfax reports...went to a different mechanic and they said the car was fine just needed the oil change. Some of those "service techs" at dealers are downright bullies.
@Theodore Marakas I buy salvage. Warranty already voiding so I do my own stuff without even worrying about it. There are some things I cannot do though. Like transmission work, that's why I have a guy for that.
If I started my own repair shop, I’d name it “We Never Upsell”. Every customer would be welcome to watch all service done in real time. Donuts and Xbox in the lobby.
@Karma333 Queen i think you need to understand how cars work lmao, the ecu is the “brain of the car” , the spark plugs don’t think they just do as they r told
I was told that camshafts were a maintenance item and should be replaced every 60,000 miles by my local Chrysler dealership. Best thing to do is research and know a little about cars before you visit a stealership.
No, normal guy. Most folks dont drive under the "Normal" driving conditions. Most folks drive less then 10 miles and that is considered "severe" duty. Read the fine print. If you are driving 35 miles to work each day then maybe Normal is ok. 6000 mile oil changes are a joke.
I'm a vehicle technician and I'm happy that I don't have to fabricate lies to upsell a customer on things they don't need. Vehicles come into the shop and our goal is to do the least amount of repairs to make that vehicle serviceable again. If it's not broken don't fix it plain and simple.
Chris Liu I'm not in the line of fixing civilian vehicles. I fix vehicles in the Canadian Armed Forces. I gain nothing by throwing parts at a vehicle that doesn't need it. I get paid the same whether I do something or I do nothing.
i once took my old car ( 210k miles) for a recall on airbags and after they fixed the issue they told me i need all these repairs and it would cost over 1,400.00. Of course my car being old i wasn't going to spend that kind of money , so i took it to my private mechanic fixed the same exact issue for 700.00.
Went to a Jiffy Lube for a simple oil change. They “checked my fluids” and concluded that unless I got $350 “total fluid change and refill for oil, brakes, etc.” that my car would break down and would not be able to be driven by the end of the week. I decided not too. I left and continued to drive the car without a problem for the next two years.
This shouldn’t be on TH-cam it should be prime time viewing on a Sunday night all over the world. It’s a world wide problem that manufacturers could stop in a flash but they don’t care. Knowledge is power. Cheers Stuart 🇦🇺
This happens in literally every business out there, whether it is college education, dental work, a doctor, car rentals, a new roof on your house, new furnace, new air conditioner, cellular phone service, etc. The key to not getting sucked into these scams is education. If you understand a little bit about how stuff works, you can tell if they're doing a decent job. There's a lot of stuff that I don't know jack about, but it is not part of my life, so I don't really need to know.
Yeah telling people to educate themselves is like asking a wall to paint itself man. Humans aren’t smart at all. I actively google and research things I don’t know because I like to. I have yet to meet anyone like that except online.
I have educated myself in all sorts of stuff over the decades. Ever since I was taking apart bicycles as a kid. One of the most important things I learned is that things almost always happen for the reason of money. From there, a person can extrapolate the reason they tell you that you need new tires. Then an air filter. Then wiper blades. Then nitrogen to fill those tires. And what the? They charge a covid cleanup fee to fix my car now?
Had the same thing happen to me. Inspection indicated I needed nearly $2,000 worth of repairs. Took it to my mechanic and he said I only needed about $150 in repairs.
There is no such thing as a licensed mechanic in America. And you should never have a "mechanic" work on your car. Always make sure they are ASE certified master technician. That is a very easy status to achieve. It still doesn't mean that they are qualified but at least you know they are educated.
My mother took her car into the dealership where she bought new 5 years previous. She had a slight knock noise and they said she needed a new motor, it was going to cost her over 5k. She was upset being in her 70's and broke like most of us. I told her never to take the car back to them and told her the noise is nothing to worry about, it was only a lose valve lifter. This was about 5 years ago and the car's motor is still fine.
That is the truth. I went on a vacation there and the car rental place rips you off. Adds TONS of extra charges ... makes you pay an extra $50 anytime you get on the main highway from there to Niagara. Going around it takes HOURS extra, so you basically end up having to pay.
and i tell the service writer, yeah you're going to need a new head because "this is your brain, and this is your brain on hollow points", and im using a laws rocket with hollow point ROCKET !,LOL
You really go for maintenance to your dealership, I go to my Latino friends. I drink a beer, listen to salsa, dance and get my car fixed for a cheap price.
I never realized how similar Canadians are to Americans until I got hooked on this marketplace series. As an American if they didn't have slight accents I would never have know this wasn't in the United States!
@@andrewdriver3318 no I mean the city’s, buildings, etc, it just looks American, but yea the people act similar too, but they don’t act like not like British or French or most places, just very similar to American.
When I was working out of state, I had a dealership do a brake job. I asked if they would put on ceramic pads (this was when they were a new item). The service manager told me they ONLY use the maker's original parts, so no they couldn't. When I got home a few month later I had the car inspected, my mechanic asked me why they used the cheap parts store pads.
In small towns it's easier because they dont want to hurt their reputation because there is only a certain number of people who will give them buisness
Right! I do side work just to save people thousands. I cant stomach the upcharges, lies or hourly rate. 120 or more an hour just to diagnose. Lol you can replace every sensor almost cheaper then just diagnosing.
The fact that this guy just said PCV valves aren't a maintenance item, shows he has no business working on cars. Have fun when it's plugged and you blow every seal in your engine. As a dealership tech I have seen far more independent shops mis-diagnosing and selling nonsense.
I trust the independent shop I go to bc they brought my 1998 Dodge Dakota 452K miles before the motor started giving up, but seeing how at 190k miles my aunt had already hit 14 deer with it ill have to stick with them
I took my car to the dealership for a oil change they told me my wire terminal to the fan was burned and had to be replaced. $1400 for it ! I told them to leave it just do the oil change, they insisted its serious. I took it to another mechanic and there was nothing wrong with it. 1 year later still nothing wrong. I stopped going to that dealership.
Agreed . As a young teen I got a job at local gm dealership in Parkhill Ontario . During the 9 years I worked at the dealership I learned mechanics and auto body and painting skills along with all other aspects of the dealership day to day operations . Working from 1967 - 1976 at the chev olds dealership was a great addition to shop class and I also got a degree in swearing lolol. The skills have allowed me to restore my cars trucks to like new condition for little cost as well as to restore boats I have had over the years . Because of the skills have saved me a lot of money and I take pride in driving older car like my 2006 gxp 5.3 which I did minor body work touched up paint and buffed polished and waxed and look better than new for $3500.00 all in
So your sunroof spark plug needs to be changed, it's basically the brain of the car. Your radio fluids badly need a flushing. Your trunk breaks are completely finished. Now you don't need to do all these repairs but if you don't, your car will explode.
If you're a dealership (or any business for that matter), and a news team shows up at your front door, the literal worst thing you can do is ask them to leave, as opposed to understanding why they are there, evaluating if there is a legitimate issue with your operation, and at least trying to make a genuine statement that you'll look into it and get it solved. To not do so, essentially confirms that you're a slimy operation.
My car doesn’t have a power steering pump either. G6, not a pump, or any lines. Kind of weird when I learned it! I love when people think they know anything about cars, and blab.
some electric systems do use hydralics. but most modern ones are just a motor. and if anything... DONT WATCH THE VIDEO TITLED "understanding your cars powersteering!" had to watch that in mechanics class and litrualy everyone was mentaly facepalming at the end.
This is why I’m learning as much as I can about self maintenance. I’ll do anything I can and leave the complex stuff for the shops. I am not comfortable doing something like unbolting my transmission to replace a clutch. But anything that I have the tools and confidence for, best believe I’m doing it, plus for me, it’s fun and makes me feel smart and accomplished.
Same and even though im no mechanic nobody cares about my car as much as me, i rather drain the oil and flush the coolant myself rather then have some guy do it in 5 min with a extractor and then miss 10% of it at the bottom.
Exactly. Just bought a new car and finally exactly what i wanted (I've never left to get a car and come home with that car... always another car) and I've decided to take care of her.
90% of the cost is labor, so just be proactive and do it more often. Those service intervals are getting absurd now. Oil does not last 10k, I don't care what care you have. Coolant dose not last 137,000 miles, and water pumps usually fail before than also. The parts are cheap, so do some proactive maintenance. The manual doesn't ever call for me to replace the gear oil in the differentials, just inspect it. It should be inspect at 30k and replace at 60k, but they always say inspect, so many will take this to mean you don't need to replace it. Fluids in general have fixed life spans. Just replace them every 60k or so and you'll see the car is more reliable as it ages.
"Sparkl plugs is the brain of the vehicle" Yeah and the air conditioner is what keeps the engine cool, and the catalytic converter makes sure your tires have enough air in them
@@theconsigliere8463 very true. Almost retrofitted something like that to my audi called a “Killer Chiller” it ran freon through a heat exchanger on the supercharger loop and got it down to 40* or so, didnt end up doing that because I thought there was a good potential for leaks
@@jacobhauenstein doing any mods there is always a potential for leaks and more frequent maintenance and repairs. It can be fun tho if you have the wallet for it. When I was a young teenager had a supercharged integra had to re locate the oil filter and it didn't matter how tight that filter was it always had a slow leak at the base of the oil cooler, and the tune wouldn't let it pass emissions because it was never ready. So now I just build cars 95 and older due to tail pipe test as long as I'm in spec of state laws emission standards were ok. 3 more years then I don't need emissions testing anymore and I can get rid of the performance restrictors (emissions devices) (I'm emissions certified so I keep them on just in case the county wants me to bring my car in for a second inspection)
I worked most of my career performing service on both residential and industrial equipment. The one problem with reports like this is it makes it all the more difficult for the honest trustworthy repairmen and service personnel. I never wanted to loose my customers trust which takes years to build and an instant to loose if you would push work or sales that they don’t require done.
Simply Elegant Home Cooking the crooks are the commission programs these dealerships have that encourage lying. Its ridiculous and these commission programs need to end...period.
It was great working with David Common and producer Andreas Wesley of the CBC - excellent advice for everyone taking their car in for repairs a must see
Thanks for your part in this. I am always sceptical about mechanic's suggestions, so I see a few. The suggestions vary pretty widely. Sad. Am I seen differently as a customer for being female? I know it's a male-dominated field.
That's why it's best to learn how to work on your car yourself. Yes, you'll get your hands dirty, and swear a lot. But at the end, you're saving a crap ton of money.
I love how they just kick you out immediately. They look even more guilty by doing this. Air filters only need to be changed when they are dirty. The rest of the recommendations for the Chrysler are a joke.
Irregardless of the fact at hand, they have to do that to protect themselves (the business) from any sort of scrutiny no matter how bad it looks. No one wants to be baited into looking like a fool on camera so it was a smart move for their business. Big companies and corporations do this all the time. This particular manager kicking them out could or could not know the backstory but he was just doing his job I'd say
"Irregardless" isn't really a word btw. People are merging irrespective and regardless. "irregardless" is a doubt negative which would really mean "with regard to". Its just one of those things that Americans [typically] say that is wrong, a bit like people who say 'I could care less' when they really mean 'I couldn't care less.' or when they just leave important words out altogether, such as 'xyz needs fixed' when there should be "to be" in there. Just saying.
I took my Volkswagen in for the Takata airbag recall. They advised me that my rear brakes needed replacement and it would cost $700. I am fortunate to have a trustworthy mechanic who knows Volkswagens in and out. I took my car in for service and asked him about my brakes. He told me they're fine until next maintenance. I have never been led wrong by this shop and I feel better about supporting local small businesses.
That's not the worst of it. If you get brakes done, say with 40% pad material remaining, at least then you don't run into the typical poor performance and noise that most pads have by the time they're down to the last 10-15%. The worse problem is they're putting $150 worth of parts on and $100 labor but instead of charging $250 total, they want $700, so even if they were honest about the interval to change them, you're still overpaying by 200% at the rates they charge.
@@oscarangeles7821 yeah we own a scanner too it was a great investment, the last dealership tried to charge me for them using one without my asking for a diagnostic check the management took the charge off once I said why did you do work I didnt ask for I was specific about what it was in for.
"Spark plugs basically is the brain of the vehicle. If something goes wrong, first thing we're gonna do is check the spark plugs" LOL she should not be working at a dealership
Why do we as a country accept that one of our most expensive/dangerous purchases is tied to possible rip offs. We have more laws protecting me from bad landscapers than car dealers. WHY??!!
@@kevinbooth- ....I just read that article. I'll guess that less than 1% of people read this obscure article too. I rarely get useful news like this when watching a month of major news media ten o'clock news shows....more politics as usual in the alleged "reporting" to "educate"(?) media biz. That obscure article you found just proves again, how much politics there is in business. I already learned this year's ago, but the devil is in knowing as many details as possible. Sadly, most overcharging and other ripoffs never gets noticed by consumers. I spent years learning about this huge extra added profit game. There's no way I will list so many examples I have caught that most consumers are not catching on to. I even easily see the red flags in so many advertisements. Although every business category is different, I know they know how to crunch numbers when it comes to earning repeat customers versus just buying new customers. It has to do with opportunity cost. If a business can get a certain dollar amount over what they actually need, they use these extra profits for added advertising versus hoping the "satisfied" customer becomes a repeat customer in the future. Many businesses crunch the numbers and decide to get the replacement cost of the customer right away (and use that extra money to buy more customers) by overcharging and/or cutting corners. It actually works if their personnel is good at selling. Look at all the "generous" companies advertising "specials". Where's all their repeat and referral customers!? Why else is even non service products like Pepsi, Nike, Goodyear, and hundreds more still advertising so much on expensive venues? Because it allows them to charge more than better value options. Image sells. It's a very complicated process, with variables changing based on each business's short term and long term plan. The devil is in learning to know what's being told is honest versus dishonest. Sadly, even honest small businesses are now at a disadvantage if too many competitors attractive claims are working. Many price shoppers will even wrongly accuse higher upfront prices as price gouging, when in reality, that honest higher price is the better value. It's now sadly harder for honest businesses. I have many reasons to conclude that this all is geared to benefit big businesses the most. Meanwhile. I still see high profile "experts" still saying that small businesses are the backbone of the country. Once again, talk is cheap....and yet highly profitable for these players in the entire system. "Warm and fuzzy", is still a great way to make money.
@@jusayenso8186 well... Ad an alternative to articles like that there are shows like Adam Ruins Everything which actually did a whole show about the auto industry and referenced lobbying specifically. I think the big issue is people not being willing to self criticize
I think there's a special place in hell for her, she hides behind the crucifix necklace to give a false sense to her customers that he is an honest person. She's actually a thief & belongs in Jail!!!
So many famous liberal entertainers were a cross, I believe as a form of mockery. Its very blasphemous. WOW, you're up pretty late. What province or state are you in? I'm in Florida so its 2:08 a.m. here, maybe not so late where you are. Well, have a GREAT weekend!!!!
No most men know just enough about their vehicles to laugh in her face. Except the maybe girly men we have running around in skinny jeans, dresses and ......
Listen, I don’t care what the maintenance guide or owners manual says. 10k mile oil changes will cause your piston rings to wear. If you plan on keeping your car longer than 10 years, change your oil every 5k miles. Period. Manufacturers only care about about making it out of that warranty period. They don’t care how your car and engine is doing after that.
I went to the stealership for a recall and the crooks tried to get me to change my in cabin filter for 88.00. I laughed and told them I changed it myself in 30 seconds for 12.99.
Imachowderhead they wanted to charge me $1400 to change my ac compressor and one of the lines. I went to my mechanic and he did it for $600. And i took it back because the compressor was defective and he fixed it with no extra charge.
@@hotlantajb2678 In addition to the signal sent by customers, if the shop is booked up for weeks, they likely don't gain much by overselling and ripping people off. It's not like the bays sit empty, instead the shop has a seemingly endless supply of customers.
I used to be a flat rate technician in a dealership downtown Toronto. I can tell you this, Flat rate technician system is THE PROBLEM. Flat rate technician does not have a base salary and does not get paid unless you made money from finished a vehicle. So what is the problem here? The problem is, a car come in for the oil change, for example, we get paid 0.5 hours of labor no matter we finished in 0.2 or 2 hour. No one likes to come to work 8 hours and make 4 hours of money or sometimes no money. So Technician likes to "upsell" to make the most money out of one car, incase, say in the slow time we only have one or two cars per technician that day. Service advisor likes to upsell for the technician as well, because they get the commission out of it. Of course, the service manager also turn his head away because he/she know more money the service team made, more commission/bouns he will make end of the month. And why dealership don't like to do warranty job (airbag recall in this case) Because the manufacturer pay very little hour(money) to the technician. So technicians are trying to avoid warranty jobs as possible in most cases. So why does dealership LOVE to use flat rate system? Because they can have 10 technicians in the shop and don't have to pay them anything unless they made money for the company. In the busy time, we are ok...we can made our day but in the winter time or slow time. There are not enough cars for all the technicians, so we started to upsell hoping we can make our day. It's funny that, North America is one of the few place using flat rate system, where in Euro, Japan are paid by salary. So technicain there will take their time to find the problem and repair whatever the vehicle need. I just hope one day they can put flat rate system to the end in the STEALERSHIP WORLD
Fayu Yang i am a flat rate tech in california. There has been a new law that passed a few years ago for flat rate techs. If a tech has their own tools, they are guaranteed double minimum wage which as of today $21.00 an hour if you dont make your 80 hours in a 2 week pay period. Its a good piece of mind for me that if i dont make my hours i still get my guaranteed $21.00 a hour. Not alot of money for some people but better than nothing.
Fayu Yang well said bud. I have been a service advisor for 14 years at a family run very busy shop with a stellar reputation. Amazing how many "brake service" jobs a technician calls during the slow season. Tech gets 3 hours labor and is done the job in 1 hour.
That's odd. I'm flat rate and if I can't break %130 in a day I default hourly at about $26/hour. My advisor also lots me the proper amount of time to work so I don't have to rush or cut corners.
Hi I'm customer of Honda Dealership mentioned on this program. I paid thousand dollars in car repair and I feel sick to my stomach watching it. I always thought that the technicians are paid well since the Dearliship charges higher rates. How to find a qualified and honest mechanics?
@@angelserrano8386 I've began to notice in his latest videos some of the things he says aren't what he said in his earlier 2007-2013 videos. And I learned a lot from his channel but I now watch Car Wizard, ETCG, and Chrisfix!
Idk about that. For some problems a dealership is the best way to go. I got two in hub wheel bearings done for 170 at a dealership. If you know anything about wheel bearings that’s a damn good deal. Other mechanic shops actually quoted me 700 and higher.
"Your tires are low on air, which means you need an new transmission"
Ha ha ha ha😆
Well technically if you drive like that enough it can damage your transmission
Seems legit
@@MrInternFTL haha I think we found him.
@david mullen It can as it increase rolling resistance on both entire drive train. From the transmission and clutch to the engine. Due to this over a very long time, it can cause undue wear on transmission gear teeth. But before that, you increase gas mileage and make the ride unsafe and a lot rougher. And if the transmission is already on it's last leg a low tyre pressure can push it over.
But in normal use, the increased wear will take longer than the used lifetime of the car.
Over 20 years as an auto tech and I have to say that there is so much honest work out there that there is no reason to rip people off. I always tried to treat my customers like I would want a shop to treat my mom.
And customers have deep appreciation (at least I know I do) for honest, helpful, and skilled auto mechanics. There is quite the knowledge/skill imbalance and thus a fiduciary duty on the part of the mechanic/salesperson and when a customer knows that duty is being taken seriously, it is quite a relief. It's like having someone in your corner, on your team in life. Besides, people spend so much time in their vehicles nowadays it is peace of mind to know your car/truck is taken care of by someone who has YOUR interest at heart. With all that said, I too don't know why people rip others off.
people don't do that anymore. I'm sorry to tell you pops. I'm right there with you though...
I always (tried) to treat my customers like I would want to be treated? 🤔😄😄 How about you just do it instead of trying.
@@bingo8789 I bet you would have been a great customer. 🙄
I was a mechanic for a lot of years as well. I worked at a small independent shop and I respected the hell out of my boss because he was honest and even tried to help people in their time of need. But yeah I worked with the same ideology as you treat them as I would want my mom to be treated
And this is why we have Chris Fix, Eric the Car Guy, and Scotty
@@dylan-nguyen yup
BCMGunfighters1972 haha yes
Chris fix ❤️
What about the Car Wizard?
[Cool]
"Spark plugs basically is the brain of the vehicle" I almost fell off my chair laughing.
Not the ECU, spark plugs
😂 sparky 🧠💥
My diesel vehicles are brainless machines. 😡@@lateral1385
The Synapse perhaps?
for reels, I am a DiY truck owner that has wrenched here and there and I am no means a certified expert but even I had to do a double take and squint when I heard that lol!
This is why ppl should find a privately owned garage that is more focused on quality and honesty. I grew up in my grandfather's garage, for 40yrs he worked 6 days a week on customer's cars. He wasn't a wealthy man but he made a decent living. He stressed quality and honesty above all else. When he passed there were over 300 ppl at his funeral, most had to wait outside but all paid their respects. You don't get that level of respect and admiration by "upselling" and trying to line your pockets, you get it by helping ppl and being an honest person and providing quality work.
John Doe Decent is a matter of perspective. Open a book please.
you've never talked like that to a persons face, because if you did, you'd be missing a couple of teeth by now
Wow, John Doe is a tool. Maybe Bob Falfa's grandfather worked 6 days a week because he wasn't ripping his customers off at every turn. My uncle still owns a shop in Sikeston MO and only recently backed off working 6 days a week. He too made a comfortable living, but not so much he could live like royalty. Plus, he paid the guys who worked in his shop a very competitive wage with holidays off. I have seen my uncle let strangers, travelers on I-55, pay out their bills over time. Most of the time he was paid in full. Very rarely did he ever get 'no pays'. He recognized that working class people usually don't have $1000.00 sitting around for an auto repair.
scottieray We use to do the same thing all the time, he hated to see a man who was just trying to support his family, a single mother or elderly people go without a vehicle to get around. People don't do that anymore, they only care about themselves and how quick they can make a buck.
My condolences bro. Your grandfather sounds like a great man, and still is. I can tell you have learned some things on life from him, keep it going
The only way to find an honest mechanic is to become one.
Jerome Jerry Jay unfortunately with most new cars they are driving computer’s that are nearly impossible for you to work on yourself. Gone are the days where you could change your own oil in 10 minutes lol
Chris Tesch actually it’s not hard at all. Because everything is computerized there’s a lot less tuning adjusting or repairing of parts. You just replace the part with a few bolts and a harness clip usually.
Honest mechanics are paid less than 80k a year. If they're paid more, they're doing a hack job
So true
Buy the whole company do it ur self get profit
While your car is under warranty there’s usually never an issue with it going to its dealership. But once that warranty ends ya gotta find a reputable independent technician.
@@user-ie4kp7ni9d most people already go to work, they don't want to learn a second career just to get their car fixed
@@user-ie4kp7ni9d now I'm lucky, I grew up helping my dad with car and bike maintenance. But not everyone has the time or will to learn how, get access to the tools needed, have the space to do it by yourself. So give credit to people who don't do it themselves
@@dill6688 Nicely said .. I never was brought up learning DIY because of those problems you listed but once I 'create the space' for projects then I can expand and learn more about the hobby/components. I drove a v6 Challenger for the last 10 years and never performed any maintenance myself and hardly read the owner's manual for routine inspection. Some asswipe just pulled in front of me and wrecked my car the other day but i'm going to upgrade into a v8 Challenger and do it right and learn every component and DIY I can (starting now).
@@dill6688 The average person can do it in 30min to 1 hour Never more than that. As a former mechanic those who are just learning will get it done within an hour those who know their stuff can get the oil drained in little under 5 minutes and then changed and completed within 15
@@BTheBullTurbo wow nobody has ever spent over an hour doing and oil and filter change? I've seen regular people spend 15-20 minutes jacking up and securing the car.
Having worked for a couple of dealerships in the 80s, I can fully attest that this has been going on for decades. I ended up owning my own shops and I was crazy busy with work just by giving customers the truth and fixing their car the right way and not take short cuts.
I need help getting my van fixed up like the ball joints but can't afford it
After working at a great independent shop for 10 years (‘95-06) the owner went to a ‘seminar’ and started implementing this systematic upselling scheme… I was done, cause I knew about how Dealerships made bank on unnecessary work all the time, and I wasn’t going to be a party to that grift
Saw😅w8
Imagine that..a crooked car "dealership"..Honda.. from the people who brought you "Pearl Harbor"😮
I went to your shop and you charged by $340 for an oil change
my mechanic is an old guy near my house that has a small shop, his prices are so cheap, i always end up tipping him because he's an honest guy
I take mine to an old local guy too He's always been honest I would never take my car to one of these big places
@peter david man i miss my old mechanic now😢 the old man use to put in work! I moved out of town sadly smh
This is why you make connections in society
Say elderly. Saying old is rude. :(
The dream
Been a mechanic for 6 years. Left the dealership because the only way we made money was ripping people off. I couldn’t make money because I was honest about what vehicles need. Now I work for a shop with my city doing fleet vehicles. I can now focus on upkeep and maintenance and safety, not my pocketbook
service Manager in your head " OMG Don't let them leave YET
Were you commission or flat rate?
Good man.
Fleet? 18 wheelers?
I’m a dealership tech and I strongly believe in only selling what’s required and being honest. I Make decent money without ripping people off. 🤷🏽♂️
That man a savage “they didn’t want to chat with us on camera, let’s go inside and ask”😂😂😂
Giles Medearis lmao I died!!! I don't know if a lot of people picked it up though
Giles Medearis Looks to me like the Managers of both the Honda dealership and the Chrysler dealership are cowards and that’s why they told them to GTFO. 😂
Master Jim 2020 Also, the moment when there’s a journalistic investigation. The person of interest always chickens out since they know they would be immediately exposed once a breath is lifted.
Kevin Dao It’s like how suspects don’t own up to their problems that they have created and are being arrested and charged for. Chrysler needs better workers in general anyways. I’m an American and I can tell that most of their products don’t really hold up like Toyota’s and Honda’s. Not to mention, this type of behavior from the dealership itself should not be tolerated.
Master Jim 2020 Well, I am an American. However, I do remember one Jeep enthusiast said to me “only buy American cars if you want durability”.
Still, these are how dealerships can mainly make their money. It’s a really high profit margin. Meanwhile Tesla doesn’t like this model.
for 18 years the best advice I ever gave my customers was to sit IN THE CAR and read through the entire owner's manual. And had parents bring over their new teen drivers and make them change a tire and check their own fluids under my supervision. You have to be an informed consumer!
its incredibly stressful to know how many people have never looked at the owner’s manual
This makes me appreciate my mechanic so much. He is an honest guy and an amazing person.
ok
Share his address with us so that can bring him business,also we can also be a winer👍🏻👊🏻
@@m13e58 I would but we are in North Macedonia 🇲🇰 but if u ever in the region let me know :D
How much does he charge you for rear shoes, drums, and brake flush?
@@shuav8943 for mazda 3 2009 1.6 hdi around 100 eur maybe less will have to check with him on this.
It is also important to say he does his work extremely clean and fast. So I get my car very fast where as some mechanics can keep it for days until they get to it...
This is shocking for me to watch.. A few months back, my dad took his car to a local garage to get new brakes because he felt that they were due for a replacement. An hour after he dropped it off, he was able to pick it up again, and the mechanic informed him, that the brakes had not been changed, as they had a lot of life left in them. He didn't even have to pay for the time it took the mechanic to inspect the brakes. That is how you create trust.
I need to take my car there.
wow great for you guys... its hard finding GOOD/TRUST worthy shops
I need such a garage :(
Nice to find a honest mechanic...why not tell us his name and address so more people can contact him..
name and shame or name and complement we need to do more of both
“Spark plug is basically the brain of the vehicle”
Oh, okay i guess the ECU is basically what ignites the fuel.
Yeah that one line really got to me lmao
Doesn’t even know what he’s talking about lmao
Actually, for most modern cars.....it is. Coil control for spark initiation and duration often is done by the main engine module.
Just so ya know.
@@reubenj.cogburn8546 yeah in actuality it is basically the Computer but i meant the actual “physical card” itself making the ignition.
The ECU: "Am I a joke to you?"
Car dealerships need to be held accountable for this. This video should be enough for the legal system to take care of this.
lol, when has the legal system really been helpful to civilians? Let's speak to reality.
Laws are only for the poor/middle class.
RULE OF THUMB: If they ask you to leave as soon as they see a camera, they're crooks.
I'm not saying these people AREN'T crooks, but some people just don't like being filmed. If someone I've never met came into my workplace with a camera, I'd definitely ask them to turn off the cameras or leave.
Correct if someone brings camera and your not crooked then hey free advertisment . if your a crook of course gonna not like camera
Well said copy and paste it everywhere and share it with friends and family!!!
Ryan Snider I’d let somebody record me at my place of business I wouldn’t care so much if someone recorded me and my employees because I’d install video cameras on the building where I work/worked especially if I owned the building and it was my place
@@chanseormon- Allowing yourself to be photographed is one thing. Allowing employees and customers to be photographed is quite another.
Thats why we need more Auto Shops in High Schools, young gens learn the basics and save hundred. stuff schools should really teach
They did when I graduated , from High School in 1966. They called them Vocational Schools, they were situated on the school grounds. They offered barber, mechanic, welding, beautician, masonry, home economics. When you finished High School, you had a trade.
@@barbram8001 that sounds amazing
They stopped all that luckily I had my dad n youtube also shows u almost anything
@@barbram8001 They have that in my school, its called Auto Tech Consortium
The backyard mechanic is a thing of the past
i took my car in Toyota Wesley chapel $2200 upsales, I only needed a new water pump $600. I said no to the upsales and 2 years later car is still running great.
Tampatec jeeezzz 600, my mechanic charged me 150 for the pump and the belt plus parts wich were around 80.
150 is reasonable for such a job.... if you only want to pay 80, do it yourself, the guy needs a payment so he can pay his bills
dealerships are the WORST places to get repairs done, Toyota is actually an easy coolant pump change that 1 guy can do in an hour.
look for mechanics who are not major companies, they're generally cheaper and provide better quality since they don't rely on brand recognition.
or make friends with a mechanic who will do stuff like that for a case of beer or 2
600?! for a water pump??? I hope you meant timing belt/waterpump. I live in Tampa Bay area too if they charge 600 for a waterpump I now to stat tf away! thanks for heads up
I needed a spring fixed in my center console and they told me to get a whole new center console for 300 dollars. Haha I hate dealerships. And that's from the place I worked at
As an automotive technician the problem goes all the way down to the mechanics ourselves being pressured to recommend additional services. The whole industry need to be fixed.
i can believe that. I watch "problems" magically appear and disappear from the inspection reports. I keep all the recipes and inspection reports.
That’s why I’m glad I got out of automotive mechanics where we had to upsell services to make a paycheck, I’m glad I’m a fleet service mechanic now
I caught Ford trying to rip me off 2 times in 1 day trying to get me to sign to bogus deals when leasing a truck, the numbers didnt match nor did the math so I caught the mistakes 2 times and made them correct them, I will never buy a ford again nor ever do buisness with that dealership, I went to 3 ford dealerships and 1 out of the 3 told me that the other one was trying to rip me off. Ive concluded the human species is a greedy species. Not just the auto industry, its doctors, lawyers and churches, construction of all trades, its a world of vampires!!!! A smart man gets multiple bids and researches things online. Just yesterday a man wanted to charge me 56,000 dollars for solar panels to give me payments of 186 dollars a month for 25yrs he said.
I watched from a different country, my car were always serviced by a dealership without much problem for 9 year/110k km. and still driving fantastic today, some upsell maybe, like a premium engine oil or something but not to this extents. Nothing critical are upselled, ever. I agree it depends on the rules, regulations on each country' industry. Everything seems to runs on money and profits regards of ethics over there. It's revolting just to watch.
edit: maybe the reason is that the commission rate are lower over here, I don't know how much lower. But an engineer over here already has a good enough salary to not worry about trying to upsell.
So is this all mechanic shops or mostly places like Midas, NBT... Like the oil changing shops that do a little bit of maintenance or is this all mechanic shops
When did US journalist stop doing these types of investigations??? Thumbs up to CBC. I’m a new fan!
sclSolitarium to many snowflakes
bet US journalists are too focused on Trump and Kim K's butt
Most US journalists are afflicted with TDS Ultra; this is a untreatable brain disease that has increased exponentially since Nov 2016. .
They focus on pewdiepie videos lol
Have to be intelligent on how to go about an undercover investigation, recruit people who care about the principle of the matter, and get some hidden cameras going lol happy trolling those mfers
You think they are ripping you off? The medical industry makes the mechanics look like choir boys.
@Upstate SC Dashcam Here is a fact. In the 60s, most people did not even need medical insurance. Back then my sister fell and broke her arm and collar bone. Our family doctor set the bone, applied a cast and she was home a couple of hours later with a total bill of $58, climbing trees in three months and never had another problem with it.
Fast forward to today and that broken arm is turned into a massive surgery with screws, pins and a lifetime of misery and thousands of dollars cost. From then on, the bones, muscles and tendons never quite articulate with each other.
I have worked with thousands of people with similar experiences. Every single modern intervention leads to future interventions and future miseries, including metal poisoning.
I went to the hospital for a dislocated knee and they didnt set my knee i did on the bed in my room i received no pain meds and didnt see the docter but the bill was 6000 dollar's and they charged 500 for pain meds which i didnt get 3000 for the doctors visit who i never saw and 1000 for the actual reset of my knee and i did it not them
You are on point.
@@johnstrand2247 Um, for one, you cannot compare one broken bone/surgery to another... the human body is a bit more complicated than that. You're a completely different person with different conditions and genetic makeup. You may just be more unfortunate than the person who didn't have the same complications. Not say that is the only factor but it IS a big factor you need to consider. I have a lung condition and I've never smoked anything in my life. Some people can live 120+ years while smoking every day and be fine. We are all leagues different from one another. So looking at one person who only needed a cast and comparing it to your situation doesn't make a lot of sense.
@@stevensharpe1419 People are given pain meds/opioids all the time which is actually a problem today, so you seem to have had the opposite issue there. As for pricing, you could actually call the billing office and usually get prices down a lot. Something a lot of people don't realize and just pay without thinking.
"This is private property, please leave" = "We're up to some shady practices and don't want to tell you about them on camera"
Do not EVER take your car to a dealership for anything other than complimentary services, recalls, or warranty work. They create problems that don't exist and they charge you triple what you could get it done for anywhere else.
You’re right. The only time I go to a dealership is when my car has a recall.
I won't even take my Ford in for its airbag recall. Steering wheel airbag replacement was a piece of cake to me, but I'm not letting anybody from a dealership touch any of my cars.
Private mechanics are even worse.
@@vandidandi Where I live there is one shop where 90% of the people take their cars because he won't fix anything that doesn't need fixing, the prices are reasonable and the work is top notch! An honest mechanic will always have plenty of work.
@@djparsons7363 They are really hard to find one.
So many young adults are seeing this and starting their young lives. These dealerships are gonna have screwed themselves by 2030
that's why you wait 1-2 years after a new car comes out; most, if not all of the issues the early birds experience will have been wrinkled out by then. Buy second hand in cash so you don't have to pay off a loan (can buy brand new with cash but still more expensive than a year-old used car, but at least you know the vehicle's history with a brand new vehicle), and if there's no warranty then you can do all your own work with a bit of googling + a garage with tools. A bit of a challenge if you live in an apartment though, especially one that forbids working on one's car in there.
@@slin0053 that has nothing to do with Dealerships ripping people off.
Dealership service depts. dont care if you bought new or used thaey will try and steal from you either way
Na. They buy iphones.. the market has never been better for shady practices like these.
You should do your own research, but understand a lot of cars are designed to fail, not to last. Direct injection engines without Air Oil Separators, meaning huge carbon deposits on intake values that will eventually jam is another issue. People just run their cars until stuff breaks, but fail to understand, that one part breaking can often create a chin reaction of failures that are more expensive. Water pumps are $100, the fluid in my case is about $70, why would I not replace these at 60k and wait the 137k Subaru says, when the consensus in the car community is 60 to 90k. One less common failure that could total my car (6k-10k for the engine and 6-10k for the transmission). Just be proactive and say ahead of common failure points. Research your own car, and learn it's design issues.
@@heyaisdabomb yeah, you said it! learn your car. *i have a 20 civic si. I know the years before had oil dilution issues that were fixed by mine, but still keep an eye on it. weak clutch, heavy flywheel, thin chipable paint. the black strips between the front and rear doors is susceptible to bubbling from suns reflection on it through the side mirrors. odd thing to know...but still good info to have.
just about every car model will have a forum or facebook group to learn more about your vehicle. Even learning the modifications available and how people have modded their cars can help you understand other issues that may arise. (like certain error codes or common fuel trim issues as a result of trying to use a blow off valve when your car shouldnt use one. )
I haven't replaced my sparkplugs in like 5 years. I'm scared my car might have brain damage 😫.
Cerveza Torres Does it feel like power loss? Have you lost gas mileage? If not, don’t worry about it.
Change it, usually pretty easy.
@@daytonasayswhat9333 I had no power or fuel economy issues, but there was plenty of engine knock which was ignored as a non-issue by multiple "car guys" and several mechanics I asked about it, which went away as a result of fitting the correct spark plugs and adjusting the ignition timing.
My Odyssey has had original spark plugs. Recently changed them with a timing belt change a couple of months ago.
😂😂😂
"Spark Plugs are like the brain of the car."
I about died laughing.
That was funny - I laughed myself
Eulogy 😀
Same here but when I actually sat back and thought about it I guess spark plugs creating sparks (with the aid of coils) could be partially equated to the electrical synaptic impulses in the brain.... so not 100% wrong .... LOL. But I'm sure that's not what she was thinking.
gmctech the spark is just the electrical current in nerve system to trigger the muscles to contract. Not connecting synapses... So, I think she is wrong, 100%. Lol. BUT I am sure I am getting rip off for couple time as well. Because something I am not able to keep track of...
gmctech the brain of a car is the ECU
Thank you CBC NEWS, I've watched so many of these videos on warning consumers.
If the dealership is found guilty, they would be fined, but all the customers who were ripped off don't get a dime.
Not right
Obviously if they can prove they were ripped off they would get plenty of dimes...
But let me scam someone. I'm gone.
we ll someone has to pay for the socialists countries auto whatever position, and those "someones" are you fools who live in canada.
oh no you dont get money back for work done to your car what a rip off
"Spark plugs are the Brain of the vehicle"
So I guess diesels are brainless?
🤣
I just fell off the chair when I heard it, holly cow!!! just to spit on her face damn it.
Even if you brought in a diesel, she'd probably tell you that you need to replace the spark plugs.
For them the 🧠 is glow plug
Obviously this woman don't no JACK about a car! The brain is the COMPUTER. It tells the Spark Plugs when to Fire. Is what they call Timing.
One of the great mysteries of life...how to find an honest mechanic
Bdmill Francisco Oh I know this one!.... He owns a youtube channel by the name of South Main Auto Repair! Did I do good?
Scotty Kilmer
They are all over... but there are rotten ones too. Usually big company corporate mechanics are thieves. The little guy who rely on word of mouth are usually honest.
Just go to a Latino mechanic
chrisfix
Lmfao "the sparkplugs the brain of the vehicle." I'd have walked out right then and there 😂
I would have said, "I don't think so, Tim!"
SpArK pLuGs ArE tHe BrAiN oF tHe VeHiClE.
ECU: Am I a joke to you?
John C I bursted out laughing when she said that
That sounds like a probing question.
What I mean is that if you accept that as fact then she can get you to buy a lot of stuff you don't need because you clearly don't understand cars beyond it's basic operation.
I’m rolling clinging my stomach for laughing to hard at this 😂
@@alannaherickson7594 I always thought that little black box was the brain lol
Nice profile pic man
"Spark plugs are the brains of your vehicle" is an even better pitch than trying to sell blinker fluid. I going to steal this line :D
Worst part is I cant stop laughing wah! That is just too much
wth does that even mean 😂
The ECU is like the gallbladder of the car.
no a computer and or a pcm lol
*tire explodes*.... OMG CHECK THE SPARK PLUGS
🤣 OMG 😂 too funny!
15:55 "basically is the brain of the vehicle".
As a kid I have have ish knowledge also I haven't search it but is spark plugs the engine starter? Or something to do to start the car
@@leonlai5805 first of all there's Google. But to answer it ignites the the gas as the pistons compress the gasoline, making it explode. Your engine is literally exploding inside.
it would be awesome if it was a diesel engine XD
Why aren't these places being prosecuted for theft and fraud?
I had a job interview with a dealership, I told them I was honest and put the customer first. Then the interview ended.
Jordan Lorenz lmao
He didn't need THAT job.
That probably didn’t happen lol
Anyone who’s ever worked in sales or service knows that google, Facebook and yelp reviews are everything. You don’t get all of your money with bad CSI.
Jordan Lorenz
I am calling "BS" on that story of yours... even though it was funny :P
I worked at a dealership for years and we NEVER did this. The owner always told us that repeat customers were our bread and butter and we need to take care of them. Sadly a lot of dealerships give the thiers a bad rep
It appears to me that the management for that dealership didn't only care about their own bank accounts. Nice!
@@kbhasi You weren't hired there, you were adopted
@@ggooch1430 read it as an insult at first. Lol
Probably 95% of dealerships give the rest a bad name.
@@TheRealScooterGuy 😂😂
They literally refused to tell her about the recall so that they didnt have to provide the service and material for free. Recalls are covered by the company. Scum bags
@Dave Micolichek Yeah ? Then why did they lie for five minutes before admitting the truth ?
Dave Micolichek um no. They don’t get the same rate as other work reimbursed so for them they will make less in the same time.
@Dave Micolichek They get the part for free, yes. But the labor hours are not covered.
Dave Micolichek yes they are. At least in the states they are. Every recall I’ve had on my vehicle I didn’t have to pay for anything. I also got a free rental.
If I can butt in here. Warranty work is paid by the manufacturer, however the hours are reduced heavily for the work and the hourly rate is lower. That's why the dealership is avoiding doing it
Even in the US we have this problem. I went into a dealership in Maine once and they acted like my newer car was going to fall apart as soon as I drove it off the lot. It only needed an oil change from the Carfax reports...went to a different mechanic and they said the car was fine just needed the oil change. Some of those "service techs" at dealers are downright bullies.
It wasn't a Chevy dealership in Skowhegan was it
*especially in the US
This is why it’s called the Stealership!
This is why you maintain your own car
@Theodore Marakas um u can document service with a receipt
@Theodore Marakas and this is why you buy old cars
@Theodore Marakas yea youre right as i get older i will not be able to do it on my own i didnt realize that 😐
3.1k Dealership and mechanics disliked this video
@Theodore Marakas I buy salvage. Warranty already voiding so I do my own stuff without even worrying about it. There are some things I cannot do though. Like transmission work, that's why I have a guy for that.
If I started my own repair shop, I’d name it “We Never Upsell”. Every customer would be welcome to watch all service done in real time. Donuts and Xbox in the lobby.
My kinda shop, except we don’t play xbox around here 😕
I'm coming to you.
And you would be without profit lol
@@eb3872 fax upsells aren’t always reasonable but it’s how car shops stay in business
lol
Service Advisor: "Spark plugs is the brain of the vehicle"
Spark Plugs: *Literally one of the simplest components in a car*
@Karma333 Queen yeah, but it doesn't "think" at all. That's what they said. Which isn't true. We have brain boxes for that.
*Subaru has entered the chat*
i think she needs a brain.
That woman is literally dumber than Joe Biden 🤣
@Karma333 Queen i think you need to understand how cars work lmao, the ecu is the “brain of the car” , the spark plugs don’t think they just do as they r told
I was told that camshafts were a maintenance item and should be replaced every 60,000 miles by my local Chrysler dealership. Best thing to do is research and know a little about cars before you visit a stealership.
You guys got ripped off my shop only charged me 3000$ for fresh fully synthetic blinker fluid 😂
Spencer7445 _ Yes, a bottle of synthetic blend is about 70. You were ripped off it would have only cost about 170. If you did it your self
Good stuff!
🤣🤣🤣
Chris fix here
Thats what i paid for them to put air in my tires
The dislikes were from the car dealerships
Z0UD also taxpayers who’s money went towards an old Honda Civic lmao
@@FuriousYTGTGrowtopia lol
No, normal guy. Most folks dont drive under the "Normal" driving conditions. Most folks drive less then 10 miles and that is considered "severe" duty. Read the fine print. If you are driving 35 miles to work each day then maybe Normal is ok. 6000 mile oil changes are a joke.
Stealerships
Of course who else! Lol
I'm a vehicle technician and I'm happy that I don't have to fabricate lies to upsell a customer on things they don't need. Vehicles come into the shop and our goal is to do the least amount of repairs to make that vehicle serviceable again. If it's not broken don't fix it plain and simple.
I'm actually surprised at the amount of local shops in my area that take pride in their work.
Chris Liu I'm not in the line of fixing civilian vehicles. I fix vehicles in the Canadian Armed Forces. I gain nothing by throwing parts at a vehicle that doesn't need it. I get paid the same whether I do something or I do nothing.
I just read 3 lines of ad!
I'm assuming you guys don't get paid commission?
ayy lmao -you'd be correct. I make salary.
i once took my old car ( 210k miles) for a recall on airbags and after they fixed the issue they told me i need all these repairs and it would cost over 1,400.00. Of course my car being old i wasn't going to spend that kind of money , so i took it to my private mechanic fixed the same exact issue for 700.00.
Went to a Jiffy Lube for a simple oil change. They “checked my fluids” and concluded that unless I got $350 “total fluid change and refill for oil, brakes, etc.” that my car would break down and would not be able to be driven by the end of the week. I decided not too.
I left and continued to drive the car without a problem for the next two years.
I change my car fluids myself ;) that way i feel free and proud of myself as well saving me money
I cant believe they didnt mention your car was low on "Blinker" fluid
@@mrcoz1764 LMMFAO!!!
Yeah, I quit fooling with them 3 years ago when they over-charged me $130+ for an oil and filter change.
@@jerryfoster3123 wow that’s like $20 they made major major proffit
This shouldn’t be on TH-cam it should be prime time viewing on a Sunday night all over the world. It’s a world wide problem that manufacturers could stop in a flash but they don’t care. Knowledge is power. Cheers Stuart 🇦🇺
More people watch this lol
This happens in literally every business out there, whether it is college education, dental work, a doctor, car rentals, a new roof on your house, new furnace, new air conditioner, cellular phone service, etc. The key to not getting sucked into these scams is education. If you understand a little bit about how stuff works, you can tell if they're doing a decent job. There's a lot of stuff that I don't know jack about, but it is not part of my life, so I don't really need to know.
Yeah telling people to educate themselves is like asking a wall to paint itself man. Humans aren’t smart at all. I actively google and research things I don’t know because I like to. I have yet to meet anyone like that except online.
*education is important i always say that*
I have educated myself in all sorts of stuff over the decades. Ever since I was taking apart bicycles as a kid. One of the most important things I learned is that things almost always happen for the reason of money. From there, a person can extrapolate the reason they tell you that you need new tires. Then an air filter. Then wiper blades. Then nitrogen to fill those tires. And what the? They charge a covid cleanup fee to fix my car now?
Ignorance is one thing you will never stop paying for.
Learn as much as you can, about as many things as you can.
In everything, There's education for it pretty much.
Had the same thing happen to me. Inspection indicated I needed nearly $2,000 worth of repairs. Took it to my mechanic and he said I only needed about $150 in repairs.
Was your car new or out of warranty
@@Nancy-y8q1n no warranty.
$621 for the brake is a rip off
is this some kinda race car?
I do rear drums and shoes for less than 150 with labor all the time....what a rip
Lmao I spent $180 on pads and rotors for my truck and going to do the work myself, $600+ for brakes is highway robbery with a smile
They're outdated drums too lmaoooo
This ain't no Ferrari even tho
Note also "rear drums and shoes" on a car with four wheel disc brakes.
I was an unlicensed mechanic for a foreign vehicle dealership for almost a year. Upselling is absolutely true!
no you just unsold cause you WERENT a licence mechanic
The government makes people beg permission from the state to work on cars now?
There is no such thing as a licensed mechanic in America.
And you should never have a "mechanic" work on your car. Always make sure they are ASE certified master technician. That is a very easy status to achieve. It still doesn't mean that they are qualified but at least you know they are educated.
Thats how they survive :D
@@leereyno you don’t need to be licensed in certain states to work on cars
Sometimes I watch this stuff before bed
Same☺️
Me to it's interesting
I doing it right now lol
It wouldn't help me get to sleep...!
I'm doing that rn 🤣
My mother took her car into the dealership where she bought new 5 years previous. She had a slight knock noise and they said she needed a new motor, it was going to cost her over 5k. She was upset being in her 70's and broke like most of us. I told her never to take the car back to them and told her the noise is nothing to worry about, it was only a lose valve lifter. This was about 5 years ago and the car's motor is still fine.
Is that around the time car companies switched from solid to hydraulic lifters, because you had to get them adjusted all the time
what I've learned from watching this series, is that there are no honest people in Toronto
BATTERY ELECTRIC VEHICLE where’s your proof buddy? Pushing your personal agenda, gtfo
Just the ones that wear crucifixes
Diversity is our strength
That is the truth. I went on a vacation there and the car rental place rips you off. Adds TONS of extra charges ... makes you pay an extra $50 anytime you get on the main highway from there to Niagara. Going around it takes HOURS extra, so you basically end up having to pay.
You need to travel our states in order to better understand,that honesty is almost absolete
Me: comes in for oil change
Dealership: yeah you're going to need a new car since we stripped yours down and sold it for parts.
Lmao this ones good
and i tell the service writer, yeah you're going to need a new head because "this is your brain, and this is your brain on hollow points", and im using a laws rocket with hollow point ROCKET !,LOL
🤣
A better option would be to do your oil change yourself its easy
I didn't know Kamaboko Gonpachiro owned a car
You really go for maintenance to your dealership, I go to my Latino friends. I drink a beer, listen to salsa, dance and get my car fixed for a cheap price.
lol
Funny as hell
Hell yeah
Homeboy repair shop Cornel 🤣🤣🤣
Exactly
I love this channel. I wish we had this in the US.
“Spark plugs are the brain of the vehicle.”
WTF?! 😂😂😂
Ecu makes pikachu face
Yep, if your spark plugs are bad, your radio won't work.
On2wls and without a radio you might as well just catch an Uber lol
They aren't the brain of the vehicle but they are the heart of the brain...
It’s not that crazy but if it’s a bad spark it could cause some tumbling and rattling. It’s more like the nervous system of the vehicle.
I never realized how similar Canadians are to Americans until I got hooked on this marketplace series. As an American if they didn't have slight accents I would never have know this wasn't in the United States!
Wow, It's almost like all people are just people!
@@andrewdriver3318 no I mean the city’s, buildings, etc, it just looks American, but yea the people act similar too, but they don’t act like not like British or French or most places, just very similar to American.
If they didn't straight out say it was Canada, I'd think it was USA
yea both countries people are very similar
@@kieferj8058 So why do Americans make fun of Canadians? 😂
" They know the car best". No, they know your wallet best.
I agree.
ok
They do both
🤣🤣🤣🤣
When I was working out of state, I had a dealership do a brake job. I asked if they would put on ceramic pads (this was when they were a new item). The service manager told me they ONLY use the maker's original parts, so no they couldn't. When I got home a few month later I had the car inspected, my mechanic asked me why they used the cheap parts store pads.
15:53
"spark plugs are the brain of the vehicle"
ECU: am I a joke to you?
“Spark plugs are the brain of the vehicle” spark plugs are plugs that spark, if it’s the brain of the vehicle a fly would have a higher iq
Flies DO have higher iq
(definitely not written by a fly)
@@larapalma3744 seconded, i too can confirm that I'm not a fly.
@@larapalma3744 bzzzzzzzzzz
LOOOOL, i change spark every 2 years, never 3 - 6 months.
I try to change plugs and wire atleast once every two weeks,with more than normal milage every week, no raggrats yet.
Dealerships just want money. Now days, it’s hard to find a good dealership or mechanic who will be honest.
I got super lucky with the dealership I take my car to. The previous mechanic I took my car to tried to screw me out of 4k for a repair I didn't need
it would be easier if you got friend who understand car stuff
In small towns it's easier because they dont want to hurt their reputation because there is only a certain number of people who will give them buisness
Right! I do side work just to save people thousands. I cant stomach the upcharges, lies or hourly rate. 120 or more an hour just to diagnose. Lol you can replace every sensor almost cheaper then just diagnosing.
If you ever find a dealership that will work for something other than money...like peanuts maybe...let us all know.
As a service advisor she CLEARLY doesn’t know anything about cars 😭😭😭
The fact that this guy just said PCV valves aren't a maintenance item, shows he has no business working on cars. Have fun when it's plugged and you blow every seal in your engine. As a dealership tech I have seen far more independent shops mis-diagnosing and selling nonsense.
Right. This guy is a clown. Technician says she has vibrating drums the guy says he saw nothing out of the usual for that age of car. 🤣🤣🤣🤣
I fully agree with these two statements, I'm a tech for 20 years, worked both independent and dealership.
I trust the independent shop I go to bc they brought my 1998 Dodge Dakota 452K miles before the motor started giving up, but seeing how at 190k miles my aunt had already hit 14 deer with it ill have to stick with them
I took my car to the dealership for a oil change they told me my wire terminal to the fan was burned and had to be replaced. $1400 for it ! I told them to leave it just do the oil change, they insisted its serious. I took it to another mechanic and there was nothing wrong with it. 1 year later still nothing wrong. I stopped going to that dealership.
Never take your car to a dealership after the warranty is expired. Ever.
@@Mooseman327 💯
This is exactly why I took Auto Mechanics classes in high school. I have met several mechanics who know much less than I do.
My daddy always said "if it ain't shaking it ain't breaking!"
Same here, a little knowledge will save you a lot of money.
@@BaBy_ShoWeR
Are you sure he wasn't talking about his and your mom's bed?
Agreed . As a young teen I got a job at local gm dealership in Parkhill Ontario . During the 9 years I worked at the dealership I learned mechanics and auto body and painting skills along with all other aspects of the dealership day to day operations . Working from 1967 - 1976 at the chev olds dealership was a great addition to shop class and I also got a degree in swearing lolol. The skills have allowed me to restore my cars trucks to like new condition for little cost as well as to restore boats I have had over the years . Because of the skills have saved me a lot of money and I take pride in driving older car like my 2006 gxp 5.3 which I did minor body work touched up paint and buffed polished and waxed and look better than new for $3500.00 all in
Haha, I've found an easier way. I've bought the house next to my dealer's CEO. Never a problem with the car, always a discount.
So your sunroof spark plug needs to be changed, it's basically the brain of the car. Your radio fluids badly need a flushing. Your trunk breaks are completely finished. Now you don't need to do all these repairs but if you don't, your car will explode.
umm im also pretty sure the sunroof spark plug can ONLY be changed with a left handed screwdriver
(And having the technician use a left handed screw driver will cost you about another $75 in labour)
dvsed you need a sky hook and a long weight
Don't forget the blinker fluid lmfao 😂😂😂
If you're a dealership (or any business for that matter), and a news team shows up at your front door, the literal worst thing you can do is ask them to leave, as opposed to understanding why they are there, evaluating if there is a legitimate issue with your operation, and at least trying to make a genuine statement that you'll look into it and get it solved. To not do so, essentially confirms that you're a slimy operation.
I remember a mechanic shop tried to offer my grandma’s car a power steering flush. Interestingly enough, her car has electric power steering. 😂
Some cars take electric power steering fluid believe it or not lol
My car doesn’t have a power steering pump either. G6, not a pump, or any lines. Kind of weird when I learned it!
I love when people think they know anything about cars, and blab.
@@vxCOCOxv
Yo, I also have a G6 (GXP) and I absolutely have a power steering fluid reservoir. What year G6 do you have?
Some run the pump off an electric motor and it's still hydraulic. The fluid needs to not become conducive just like the oil in the a/c
some electric systems do use hydralics. but most modern ones are just a motor. and if anything...
DONT WATCH THE VIDEO TITLED "understanding your cars powersteering!"
had to watch that in mechanics class and litrualy everyone was mentaly facepalming at the end.
This is why I’m learning as much as I can about self maintenance. I’ll do anything I can and leave the complex stuff for the shops. I am not comfortable doing something like unbolting my transmission to replace a clutch. But anything that I have the tools and confidence for, best believe I’m doing it, plus for me, it’s fun and makes me feel smart and accomplished.
Same and even though im no mechanic nobody cares about my car as much as me, i rather drain the oil and flush the coolant myself rather then have some guy do it in 5 min with a extractor and then miss 10% of it at the bottom.
And also cheaper a lot cheaper
Exactly. Just bought a new car and finally exactly what i wanted (I've never left to get a car and come home with that car... always another car) and I've decided to take care of her.
Mr Henderson, clutch is one of the most involved jobs on a vehicle, next to cylinder heads. Get a couple buddies and a pair of good jacks.
90% of the cost is labor, so just be proactive and do it more often. Those service intervals are getting absurd now. Oil does not last 10k, I don't care what care you have. Coolant dose not last 137,000 miles, and water pumps usually fail before than also. The parts are cheap, so do some proactive maintenance. The manual doesn't ever call for me to replace the gear oil in the differentials, just inspect it. It should be inspect at 30k and replace at 60k, but they always say inspect, so many will take this to mean you don't need to replace it. Fluids in general have fixed life spans. Just replace them every 60k or so and you'll see the car is more reliable as it ages.
"Sparkl plugs is the brain of the vehicle" Yeah and the air conditioner is what keeps the engine cool, and the catalytic converter makes sure your tires have enough air in them
and your motor oil is your wiper fluid
Well there are some cars and some systems out there where the ac system is used to cool the engine. Check the dodge demon.
@@theconsigliere8463 very true. Almost retrofitted something like that to my audi called a “Killer Chiller” it ran freon through a heat exchanger on the supercharger loop and got it down to 40* or so, didnt end up doing that because I thought there was a good potential for leaks
@@jacobhauenstein doing any mods there is always a potential for leaks and more frequent maintenance and repairs. It can be fun tho if you have the wallet for it. When I was a young teenager had a supercharged integra had to re locate the oil filter and it didn't matter how tight that filter was it always had a slow leak at the base of the oil cooler, and the tune wouldn't let it pass emissions because it was never ready. So now I just build cars 95 and older due to tail pipe test as long as I'm in spec of state laws emission standards were ok. 3 more years then I don't need emissions testing anymore and I can get rid of the performance restrictors (emissions devices) (I'm emissions certified so I keep them on just in case the county wants me to bring my car in for a second inspection)
STOP IT, STOP IT...CANT CATCH MY BREATH LOL🤣🤣👨🔧👨🔧👨🔧
I worked most of my career performing service on both residential and industrial equipment. The one problem with reports like this is it makes it all the more difficult for the honest trustworthy repairmen and service personnel. I never wanted to loose my customers trust which takes years to build and an instant to loose if you would push work or sales that they don’t require done.
So glad these crooks are getting exposed.
It does no good because most people are gullible.
Simply Elegant Home Cooking the crooks are the commission programs these dealerships have that encourage lying. Its ridiculous and these commission programs need to end...period.
It’s buisness
Exposed haha there getting approved to commute these frauds if the media can’t stop them with all the influence they have over the public who can.
Barth0t234_ Official that ain’t business that’s everything that’s wrong with business.
It was great working with David Common and producer Andreas Wesley of the CBC - excellent advice for everyone taking their car in for repairs a must see
You taught me Auto in Burlington in '96. You are still the man dude
Thanks for your part in this. I am always sceptical about mechanic's suggestions, so I see a few. The suggestions vary pretty widely. Sad. Am I seen differently as a customer for being female? I know it's a male-dominated field.
I"m going to subb to you!
Thanks Mikey good to hear from you
It's a shame I wish it wasn't true but it is - for now
This is why they are called “Stealerships”
stop blanketing all dealerships, my local dealership has amazing service, ive never been told that i need more than an oil change
@Henry Discipline I have checked every last detail
Alot of small shops charges for an inspection, my dealership does mandatory free inspection
@@fwir711u2 They are still stealerships when they charge too much for everything. 🚘
You stole that from chrisfix
That's why it's best to learn how to work on your car yourself. Yes, you'll get your hands dirty, and swear a lot. But at the end, you're saving a crap ton of money.
Dodging questions from the news means youre 100% guilty.
Internal investigation means there's a 90% guilt chance.
I love how they just kick you out immediately. They look even more guilty by doing this. Air filters only need to be changed when they are dirty. The rest of the recommendations for the Chrysler are a joke.
Irregardless of the fact at hand, they have to do that to protect themselves (the business) from any sort of scrutiny no matter how bad it looks. No one wants to be baited into looking like a fool on camera so it was a smart move for their business.
Big companies and corporations do this all the time. This particular manager kicking them out could or could not know the backstory but he was just doing his job I'd say
"Irregardless" isn't really a word btw. People are merging irrespective and regardless. "irregardless" is a doubt negative which would really mean "with regard to". Its just one of those things that Americans [typically] say that is wrong, a bit like people who say 'I could care less' when they really mean 'I couldn't care less.' or when they just leave important words out altogether, such as 'xyz needs fixed' when there should be "to be" in there.
Just saying.
Aus Explorer the verb to be is often left out in English, it's not always necessary for people to completely understand you "irregardkess" haha
Actions speak louder than words.
Brett Vogel exactly, if they want people back and want to look innocent at least say something. Telling them to leave is so suspicious
Did she really just say “the spark plugs are the brain of the vehicle” 🤦🤔😂
She needs a brain
i need some brain rn 🧠💯💦
She's brain dead.
Name other body part in the body that uses electricity-like impulses?
Tires are arguably more important
Coolant, transmission fluid, batteries, you can get that anywhere
I had a guy at Havoline explain that I needed $49 worth of CVT fluid. I had a 6 speed manual.
You know nothing sir. CVT fluid is inside the manual transmission...
Yea right
@@GeorgiGeorgiev-ne9ps Manual transmission use a different fluid. It's clearly stated as manual transmission fluid too.
It was a sarcasm
No worries....you need some blinker fluid also
@@jacktran960 Actually newer manual transmissions use ATF.
I took my Volkswagen in for the Takata airbag recall. They advised me that my rear brakes needed replacement and it would cost $700. I am fortunate to have a trustworthy mechanic who knows Volkswagens in and out. I took my car in for service and asked him about my brakes. He told me they're fine until next maintenance. I have never been led wrong by this shop and I feel better about supporting local small businesses.
C@ptain_Jack lol damn I could change yo brakes for a glass of Lemonade haha
That's not the worst of it. If you get brakes done, say with 40% pad material remaining, at least then you don't run into the typical poor performance and noise that most pads have by the time they're down to the last 10-15%. The worse problem is they're putting $150 worth of parts on and $100 labor but instead of charging $250 total, they want $700, so even if they were honest about the interval to change them, you're still overpaying by 200% at the rates they charge.
my boss charges 80 for labor and customers pay for the parts $100-200 in parts
I change my own brakes. It's not that damn hard!
My dealership pulls up the owner’s manual and reference the recommended maintenance. 👍
I have a hanes car repair manual and just do it myself lol
@@Anna-tc6rz doing it yourself really is the best option and so much easier to do than most people think.
@@Anna-tc6rz Can void warranty if there is a powertrain or emmision coverage.
@Spencer7445 _ but a scanner and tell you, or at the very least narrows it down well
@@oscarangeles7821 yeah we own a scanner too it was a great investment, the last dealership tried to charge me for them using one without my asking for a diagnostic check the management took the charge off once I said why did you do work I didnt ask for I was specific about what it was in for.
"Spark plugs basically is the brain of the vehicle. If something goes wrong, first thing we're gonna do is check the spark plugs"
LOL she should not be working at a dealership
Why do we as a country accept that one of our most expensive/dangerous purchases is tied to possible rip offs. We have more laws protecting me from bad landscapers than car dealers. WHY??!!
@@kevinbooth- ....I just read that article. I'll guess that less than 1% of people read this obscure article too. I rarely get useful news like this when watching a month of major news media ten o'clock news shows....more politics as usual in the alleged "reporting" to "educate"(?) media biz. That obscure article you found just proves again, how much politics there is in business. I already learned this year's ago, but the devil is in knowing as many details as possible. Sadly, most overcharging and other ripoffs never gets noticed by consumers. I spent years learning about this huge extra added profit game. There's no way I will list so many examples I have caught that most consumers are not catching on to.
I even easily see the red flags in so many advertisements. Although every business category is different, I know they know how to crunch numbers when it comes to earning repeat customers versus just buying new customers. It has to do with opportunity cost. If a business can get a certain dollar amount over what they actually need, they use these extra profits for added advertising versus hoping the "satisfied" customer becomes a repeat customer in the future. Many businesses crunch the numbers and decide to get the replacement cost of the customer right away (and use that extra money to buy more customers) by overcharging and/or cutting corners. It actually works if their personnel is good at selling.
Look at all the "generous" companies advertising "specials". Where's all their repeat and referral customers!? Why else is even non service products like Pepsi, Nike, Goodyear, and hundreds more still advertising so much on expensive venues? Because it allows them to charge more than better value options. Image sells. It's a very complicated process, with variables changing based on each business's short term and long term plan. The devil is in learning to know what's being told is honest versus dishonest. Sadly, even honest small businesses are now at a disadvantage if too many competitors attractive claims are working. Many price shoppers will even wrongly accuse higher upfront prices as price gouging, when in reality, that honest higher price is the better value. It's now sadly harder for honest businesses. I have many reasons to conclude that this all is geared to benefit big businesses the most. Meanwhile. I still see high profile "experts" still saying that small businesses are the backbone of the country.
Once again, talk is cheap....and yet highly profitable for these players in the entire system. "Warm and fuzzy", is still a great way to make money.
@@jusayenso8186 well... Ad an alternative to articles like that there are shows like Adam Ruins Everything which actually did a whole show about the auto industry and referenced lobbying specifically.
I think the big issue is people not being willing to self criticize
The female service writer at the Jeep dealership probably sold lots of extra services to her male customers.
BJ?
I think there's a special place in hell for her, she hides behind the crucifix necklace to give a false sense to her customers that he is an honest person. She's actually a thief & belongs in Jail!!!
So many famous liberal entertainers were a cross, I believe as a form of mockery. Its very blasphemous. WOW, you're up pretty late. What province or state are you in? I'm in Florida so its 2:08 a.m. here, maybe not so late where you are. Well, have a GREAT weekend!!!!
i can confirm she has done extra services like servicing my pistons and cleaning my fluids
No most men know just enough about their vehicles to laugh in her face. Except the maybe girly men we have running around in skinny jeans, dresses and ......
It's not up selling, it's literally Scamming, Stealing your money, a crime
Listen, I don’t care what the maintenance guide or owners manual says. 10k mile oil changes will cause your piston rings to wear. If you plan on keeping your car longer than 10 years, change your oil every 5k miles. Period. Manufacturers only care about about making it out of that warranty period. They don’t care how your car and engine is doing after that.
I went to the stealership for a recall and the crooks tried to get me to change my in cabin filter for 88.00. I laughed and told them I changed it myself in 30 seconds for 12.99.
Stealership lol
They got me for a part they broke also a axle yoke they broke and a alignment I didn't need 1000
Stealership! Great!
Its true like an air filter is the most simple fix. Besides some cars where there in wierd places, anybody can do it.
Imachowderhead they wanted to charge me $1400 to change my ac compressor and one of the lines. I went to my mechanic and he did it for $600. And i took it back because the compressor was defective and he fixed it with no extra charge.
if it's not an emergency, find a reputable shop that's booked up for 2-3 weeks, you should be fine.
This is VERY good advice brother.
Succinct and well said.
Whats the logic behind this?
@@hotlantajb2678 more people wanna go to that specific shop, so i guess they’re gonna be more honest
@@hotlantajb2678 In addition to the signal sent by customers, if the shop is booked up for weeks, they likely don't gain much by overselling and ripping people off. It's not like the bays sit empty, instead the shop has a seemingly endless supply of customers.
I used to be a flat rate technician in a dealership downtown Toronto. I can tell you this, Flat rate technician system is THE PROBLEM. Flat rate technician does not have a base salary and does not get paid unless you made money from finished a vehicle. So what is the problem here? The problem is, a car come in for the oil change, for example, we get paid 0.5 hours of labor no matter we finished in 0.2 or 2 hour. No one likes to come to work 8 hours and make 4 hours of money or sometimes no money. So Technician likes to "upsell" to make the most money out of one car, incase, say in the slow time we only have one or two cars per technician that day. Service advisor likes to upsell for the technician as well, because they get the commission out of it. Of course, the service manager also turn his head away because he/she know more money the service team made, more commission/bouns he will make end of the month. And why dealership don't like to do warranty job (airbag recall in this case) Because the manufacturer pay very little hour(money) to the technician. So technicians are trying to avoid warranty jobs as possible in most cases. So why does dealership LOVE to use flat rate system? Because they can have 10 technicians in the shop and don't have to pay them anything unless they made money for the company. In the busy time, we are ok...we can made our day but in the winter time or slow time. There are not enough cars for all the technicians, so we started to upsell hoping we can make our day. It's funny that, North America is one of the few place using flat rate system, where in Euro, Japan are paid by salary. So technicain there will take their time to find the problem and repair whatever the vehicle need. I just hope one day they can put flat rate system to the end in the STEALERSHIP WORLD
Fayu Yang i am a flat rate tech in california. There has been a new law that passed a few years ago for flat rate techs. If a tech has their own tools, they are guaranteed double minimum wage which as of today $21.00 an hour if you dont make your 80 hours in a 2 week pay period. Its a good piece of mind for me that if i dont make my hours i still get my guaranteed $21.00 a hour. Not alot of money for some people but better than nothing.
Fayu Yang well said bud. I have been a service advisor for 14 years at a family run very busy shop with a stellar reputation. Amazing how many "brake service" jobs a technician calls during the slow season. Tech gets 3 hours labor and is done the job in 1 hour.
That's odd. I'm flat rate and if I can't break %130 in a day I default hourly at about $26/hour. My advisor also lots me the proper amount of time to work so I don't have to rush or cut corners.
Most of the time there's plenty of new cars to PDI but surprisingly they let us stay even when it's slow.
Hi I'm customer of Honda Dealership mentioned on this program. I paid thousand dollars in car repair and I feel sick to my stomach watching it. I always thought that the technicians are paid well since the Dearliship charges higher rates. How to find a qualified and honest mechanics?
Worst of all recommending extras is they don't replace these parts because they are OK in the first place win win
I've watched enough Scotty Kilmer to know dealerships are sketchy
That guy is the king scammer
Scotty is a scammer himself.
Car Wizard too!
@@angelserrano8386 I've began to notice in his latest videos some of the things he says aren't what he said in his earlier 2007-2013 videos. And I learned a lot from his channel but I now watch Car Wizard, ETCG, and Chrisfix!
RUN…
Number one rule: NEVER take your car to a dealership for service.
Correct.👍🏾
Idk about that. For some problems a dealership is the best way to go. I got two in hub wheel bearings done for 170 at a dealership. If you know anything about wheel bearings that’s a damn good deal. Other mechanic shops actually quoted me 700 and higher.
DIY!!!
Bring a guy, it will be a whole different situation.
I’ve always done the work myself, or I’ve been able to fine a reputable shop in the area.
People should just walk into businesses with a camera crew and if the owners ask you to leave, seems like a shady business.
I would say I don't remember ordering any advertising but since you are here let's just do it
This is why it's important to find, and get a good relationship going with, a local family run mechanic shop.