My dad did have a car dealership try to "misplace" his keys. When he threatened to call the police, they "found" the keys very quickly, and he promptly walked out. The manager called him later and apologized profusely and tried to offer him a "deal" but there was no way he was going to give them his business.
If the salesman claimed to have lost my keys, I wouldn't threaten to call the police - I would actually call the police and turn my phone on speaker, while telling the operator that "I don't feel safe here and would like some help getting some stolen property back." That is a criminal practice, absolutely ridiculous that a salesman would be that desperate for his extra commission.
@@jacdan502 Imagine overreacting because your key was in the pocket of the used car manager who appraised your vehicle because you requested it to be evaluated calm down buddy
I think a big part of the stigma associated with dealerships and salesmen comes down to perception of value. Auto-mechanics have a pretty bad reputation for scamming as well, but they don't generate the same visceral hatred that dealerships do because they have an obvious and necessary set of skills that require hard work and talent to cultivate, and that society values. The dealership and salesmen in it, by contrast, seem to exist only to make your life worse, and people are pretty aware of it.
So true, people know they don't HAVE to go through these scummy car salespeople and that definitely makes the experience a lot more unbearable. And once you're already there and they're shoving all these "upgrades" and "bonuses" down your throat it feels impossible to get out of that situation. Big ol mess
As someone that worked for a BMW Dealership, the bizarre thing is that clients EXPECT this entire process, if you skip portions they feel like something is wrong or missing. because its a big purchase, what surprised me is people want it to require effort. if its too easy, people don't buy. which was baffling. I had to engineer a process that was both kind, transparent, and moderately cumbersome to complete the sale. And the surveys said the people that went through the more cumbersome process were the most satisfied vs an online sale, walk up and direct buy, or remote sale. Working at a dealership is all about psycology. P.S. The misplace story is from the 80s... its not really a thing.
I guess I got lucky I've only bought one car in my life and the guy I bought it from was amazing. The first person I spoke to was awful but I came back on another day and the guy I got was great, he did tell me about their upsells but told me which were honestly completely unnecessary and which ones may be useful but are still not that great. He gave me a really solid pros and cons list. Just about the only thing I got was the gap insurance since where I was living at the time had a crazy high rate of wrecks.
As a European this just doesn’t make sense to me… The car industry has worked fine without locking out manufacturers selling their cars… It’s like not allowing people to buy eggs from the farm and only for a select stores… Why?!?…
I am a car enthusiast. I love to race them, work on them, build them, and just drive them. I've only bought one new car in my life and it was one of the worst experiences I've ever had. I'm dreading having to do it again and it seems unavoidable.
Saving massive money by buying used is both easier when you are a car enthusiast, and often necessary to keep the hobby for bankrupting you. (Says the guy who has 6 vehicles currently. What can I say? I have a car buying problem. )
@@SvdSinner same. I've only got 3 now and I got rid of a camper and golf cart recently. Somehow I ended up with a kayak and another camper? It's a problem for sure.
@@cideogameguy515 because at some point you've got to have a reliable vehicle. I live out in the middle of nowhere in a town with few amenities in the desert sw. Breaking down with no cell signal or having an unreliable AC or any other number of problems that often come with used vehicles isn't something I want to deal with. Buying a certified pre-owned is basically the same experience as buying a new car except with more add-ons being shoved in your face and a slightly lower sale price.
The supply is starting to catch up with demand. Do your shopping. A short drive can save you thousands by going to a different dealer. I paid $500 to ship a car two states away that in real money saved me about $5k
True, I got one dealer to go $1k below MSRP on a new motorcycle last weekend, and they were the only dealership within 150 miles that allowed test drives (except Harley, who I almost bought from just to do burnouts in front of the other "dealer" store because I don't know how you can call yourself a dealership without even letting me take it for a spin when I've got money burning a hole in my pocket). Saved $1k and got what I wanted, a quick test drive then dolling out the dough. You'd think they want an easy sale, but apparently not.
I walked into a dealership with $35,000 and went to buy a $25,000 car in cash and my exact words were "if there's any BS the deal is off". The first guy listened, he brought me a $25,000 minivan as is and said I was ready to pay and go. The people in the financial office didn't listen, and AFTER A 4 hour meeting about the 9000 signatures they needed I wound up with a final price of $38,094. It was a fight to cancel the sale and leave because i wasn't anout to put up with that. To this day I don't know what happened between the first guy and the second guy but even people paying cash get hit with BS.
Never tell a dealership you’re paying in cash. They know they won’t make money off of you in interest payments so they’re incentivized to add on as much as possible upfront. Instead finance the car, try to get the lowest price possible, then afterwards pay the loan off in full. Dealership won’t know you plan on paying in full so they’ll think they’ll make money even if you don’t get a ton of extras.
Never mention cash until the numbers are settled on paper. Dealerships, and by extension Salesmen, get paid through the finance system. The "first guy" is just an order taker, who then takes you up the chain to the SHARKS where the dealership makes their money...but if the van went from 25K to 38K, short of a heavily taxed State, you clearly agreed to some extras, or the van was never priced 25K...cut the BS.
Next time act dumb as fuck about financing and let them finance you at a crazy rate don’t even argue it. Just argue on the final total price which should be 25,000. Then go home and pay off the loan the next day.
My suggestions for dealing with dealerships: 1. Have a set, out-the-door total before you go in and start negotiations 2. Don’t give them more information than they need. 3. If you have a car/trade-in, do NOT give them any access to it until all deals are finalized, I wouldn’t even park it near their lot 4. Be vigilant the entire time. The salesperson is the mini-boss, the finance manager is the real villain 5. Most of the add-ons they sell you aren’t worth it at all. 6. If you don’t want it, don’t sign for it and always be in position to walk out
As a car salesman, number 2 is total BS😂 first of we need to test drive their trade to make sure it drives well and is in good shape because just how a buyer wouldn’t buy a crappy car, we’re not going to pay top dollar for that car either,and even if you bring up your trade at the end of the deal, you’re still going to get the same numbers you would’ve gotten in the beginning. If you want to park your car away that’s fine, but if we cant scan the VIN to verify a vehicle then we cant appraise your car for a quote therefore we will not be able to add your trade into the deal, and let’s say we scan it and everything but you don’t let us test drive it, that’s fine, you’re just going to get a lesser number on yoyr trade so you’re actually playing yourself and giving us the chance to profit more. And lastly the finance manager is not the real villian, it’s the sales manager. The finance manager just do DMV work and sell extended contract that benefits little to a dealership.
As a former car salesman, this is pretty good advice. One thing I’d add: have outside financing available and ready. They’ll pressure you to using one of their lenders. That could end up being a better deal, BUT - their bank will give them an “interest rate range.” And the dealer will almost always use the higher interest rate so they can sneak add ons and make it look like a good deal. Ask what the buy rate is, and compare that to your outside financing.
If you're financing, the best tool you can have is an approval from a credit union before you go to the dealership. If you have good credit and get great interest rates from them, the dealership will do whatever they can to get you a better rate through their lenders. If they can't, that means you likely already got the best rate you can
@@buckspoppy9810 you can let them inspect it to get an estimate, but don’t let them keep they keys or take it away from your possession until you finalize the deal. How about that?
I went to a dealership to buy a Shelby GT500 and they wanted $145k for it. Simply walked out and bought one from a previous owner for 90k and still been happy with it ever since. I buy from people now, don’t care if its new or used
My mom was coerced into buying a car from a dealership when they lost her keys during a warranted oil change. The dealer kept her there for hours and she was so fed up she eventually cave in and upgrade from a Corolla to a Camry. She was so fed up she ended up taking that new Camry to a Nissan dealership and got an Altima from them. She gave the first dealer a bad review and I think he was eventually fired.
Any shop that has the responsibility of working on your car has the responsibility of taking care of it as you are still the current owner. The dealership losing the keys to your car is a violation to the contract the shop and you make while it’s under maintenance. The dealership doesn’t own the car at all and you have the right to make them look for your keys or their will be a lawsuit waiting for them.
These are all horror stories that don’t exist, if someone said to you “we lost your keys” your response would be “ok no worries just find them or replace them” and people are posting these stories about people being “forced” to buy a new car because of it, it’s all completely laughable, I have purchased plenty of new cars and it has been a net positive experience, if you don’t like the price you can always go somewhere else
"coerced into...upgrade from a Corolla to a Camry" ... LOL. Maybe your Mom has an issue taking accountability for her choices. It's quite simple...the moment they say they've misplaced my keys, as per your Mom's claim, I say "Fine, give me the keys to a loaner, and call me when you have found them or replaced them...at your cost". By chance, was the Camry in that color that she has "always wanted"? Keep in mind that you almost NEVER take delivery of a new vehicle the day you write up the paperwork (plates, registration, insurance), so she clearly wouldn't have been any further ahead by doing this but thanks for the cool story, Bruh! As an aside..."Extras" ... Quite simply it is easier to manipulate women in the buying process due to their emotionally based decision making...this is why the vast majority of product marketing is targeted towards women. "Buy this crap that you don't need, women" Also, women are the reason that new car haggling is nearly extinct. To my knowledge it took hold with GM's Saturn division in the early nineties targeting women as their primary consumer with their "Haggle Free" sticker price. Women are terrible at haggling, so Saturn absolved them of this "hassle" with their Haggle Free, non-negotiable pricing, and it spread. Quite simply, you can't haggle if you're not prepared to walk away..."OMG, I love that blue one" - women.
When I was a salesman we sold a car for what I was made to understand from my managers at an over $5k loss. When I checked the sales record we still made like a $1k. From then on I knew that all the numbers you see are meaningless 🤦🏾♂️
It’s called “pac” (protected against commission. Every dealer tacks that on to every vehicle on the lot. I’m a buyer for 2 pretty big dealers. When we buy a car, there is automatically a $1,500 pac added to it. So if I paid $10k for a car, all of the paperwork will reflect a cost of $11.5k. It’s essentially guaranteed profit for the dealership.
I took my Mustang for an oil change. I dropped it off and went to work. During work, I noticed that it's taking a long time for the dealership to respond back. I called them to check on the status. Thats when the service associate said, " So one of the mechanics backed up a car too fast and hit your car." I was furious. When I showed up, they were nice enough to fix it and change oil for free. That's when the sales manager got word of the incident, came up to me and said he will pay in full my remaining balance on the Mustang if I trade it in for new car in their lot. So, I took their offer for my Mustang in paper and went to a different dealer for a trade in using that same offer given to me. I managed to increase the trade in price for the Mustang by couple grands more than what the first dealer ask for.
I worked at a dealership and they literally would not let anybody leave until they talked to a manager for a second chance of selling. They would harass me to push any and every vehicle on every customer weither they could afford it or not. Not going to say the local shop but it was Toyota.
This happened to me when I went to a Ford dealer and they were trying so bad but I laugh at it all the time 😂 we went to a toyota dealer right after it and got a suv from them.
I do my research before buying a car and walk into a dealership with a binder ready to do battle. I never buy padded fees and will/have walk out if they try to scam me at all. You have to be prepared to walk.
"Extras" ... Quite simply it is easier to manipulate women in the buying process due to their emotionally based decision making...this is why the vast majority of product marketing is targeted towards women. "Buy this crap that you don't need, women" Also, women are the reason that new car haggling is nearly extinct. To my knowledge it took hold with GM's Saturn division in the early nineties targeting women as their primary consumer with their "Haggle Free" sticker price. Women are terrible at haggling, so Saturn absolved them of this "hassle" with their Haggle Free, non-negotiable pricing, and it spread. Quite simply, you can't haggle if you're not prepared to walk away..."OMG, I love that blue one" - women.
You guys have to start buying via text or email. It’s a way better experience and it’ll be really hard to get one over on you. I’ve purchased 3 new Toyota’s this way and it has been amazing.
@@Local_commentorcars will always devalue, only the old ones are still valuable if you do not put in the money you needed to spend to keep them in good condition.
Due to the extreme depreciation of a car (there’s that stat about a car losing half its value the second you take it off the lot), I’ll only buy used cars. This is also why maintenance is so important, prolonging the life of your car is one of the most environmentally friendly and cost effective options.
That Stat is not true anymore. People who aren't buying the cheapest gas mileage cars on the lot continue to buy new every 3 years for a reason. It only costs about 10gs. every 3 years to get the next new model. No repair cost.. no down time. No worries. Just drive em.
Right but unless you plan on keeping the car for only 2-3 years always buy new. You never know what the previous owner did, for all you know they didn’t break in the car right, or didn’t change the oil in the first 10-15k miles. The whole point in buying brand new is that the car would last you an easy 5-6 years without breakdowns, which is essential for keeping your job 😅
talking with the dealership genuinely reminds me of all the tactics that police uses for interrogation, they make you tired and say things like just buy it and get it over with
Tip: Don't let the salesman promise you anything before you purchase... unless it's in writing on a company letterhead paper with his signature on the document.
Even then the sales manager or the business manager who actually types up the documents can and will overrule and ignore that. I learned that the hard way. You have to pay very special attention to every line of every document that requires your signature....those are the only ones that really matter and are binding.
True. That's a reason to never put down a deposit because whatever deal you think you have will change in finance. Stop these $1k deposit shenanigans bc it's another scam to rope you in or test you. Just say no, walk out & work a deal using email with another dealer from home.
@@alanpastreck2303 - I wrote a response but it got deleted. I was thinking of making videos about sensitive subjects.... but how do I know if I do, that the videos will remain(?). - Anyways, the paperwork is to be used with a l@wy3r later on... not so much in house... although that would be better to be honest.
I used to sell cars. Car salesmen are paid commission only which is a percentage of the profit of the car. So the more you discount a car then less you make. And if the sale isn’t profitable then you are paid what’s called a “mini” (minimum commission) which at a lot of dealerships is $100-200 pre tax. Salesmen aren’t incentivized to be on the customers side
I bought a car once and before it was to be sold they directed me to sales for discussion... I said right out that I was only spending x amount and did not have more money to spend, and since the car cost x amount then i could not afford extras. They ignored me, so went on a 30minute spiel about all these things that could be added. After 30minutes I said that it sounded cool, and would love to have them. They then said they would add it to the price... and I stopped them, saying i was clear at the start I did not have extra money, and if it was not free then they had just wasted their time. The sales person looked stunned for a moment, realised they had wasted 30minutes of their day despite being warned in advance and sent me back to sign the papers. Seriously. I thought I was being helpful by telling them my limit, but they just shoot themselves in the foot anyway.
Well their job is to entice you into buying a car you can't afford. You'll be making payments on it anyways so that's why they do that. They don't sell a car for a one time purchase out right. There's no interest on such purchases so they don't make profit for credit companies.
Walkable cities are a sham. Why would I risk my life on public transit when laws aren't being enforced and someone can rob me at knife point with 0 consequences in cities? No thanks, Il take "mundane" suburbia and "no walkable infrastructure" over being cracked on the head by some rabid teens.
About 8 years ago I had a car dealership legitimately try to hold me hostage. They wouldn’t let me leave had me locked in an office and I had to call my uncle to come basically rescue me.
Either you’re lying or you’re an idiot. This shit is fake and you know it. All these comments about a salesman locking you in a room… good grief man. Call the cops, it isn’t that hard.
i lived in hungary - went to work with my bike, if i needed to go further, i took the train and buses, theyre quite fine there i moved to netherlands - i got a new bike, used electric, the bike roads infrastructure is so good, you can ride around the whole country safely, i went 50km far and back at one point, perfect roads, almost never next to cars, but dedicated bike roads... i dont need a car. if i do, i will rent one.
This is great to a rational mind but a big part of car ownership for many drivers is not motivated by an entirely rational process. Social status signalling is a defining factor in self identity for many drivers, who will therefore choose to drive even when they may not need to. Just look at the number of fancy cars stuck in traffic in central London. The reason they are there is irrational but very important to the driver, who has invested much time and money into making his/her vehicle choice.
I remember the finance office guy trying to give the hard sell on the extended warranty. He went on and on about all the problems that could happen. Eventually I said, "Wow, you don't seem to have much confidence in this vehicle you're selling me. Perhaps I should reconsider" The hard sell ended. I didn't pay for extras that day.
It's their job by law they have to go over this stuff . Don't be a Karen and let people do their jobs. Also any car can have issues it's not about trusting the car the finance guy isn't a mechanic 😅😭
@@JuanGarcia-hb8blDon’t be a Karen and let them do their jobs? These people add on 10% to the price sometimes even more of worthless warranties and protection packages by misrepresenting the value and taking advantage of people. You’re not required to listen to salesman’s pitches.
Office lady try to sell me extended warranty , I said NO. She really tried to push the warranty, Then I went Joe Pesci on her. After that she did paper really, really fast.
This wouldn't really fly anymore. Especially in the age of social media and smartphones. But I read a Reddit thread covering scummy things that the odd dealership would do. Some would lose your keys to your car or even lock you in the office to pressure you to buy. Used dealerships can also be much scummier because they'll try to sell you a car that they KNOW has problems and are not fixed.
I read a story from someone who had his keys "misplaced" by the dealership. He pulled out his phone and told them that if they didn't find his keys in three minutes he was calling the police. His keys turned up two minutes and fifty seconds later. Locking someone in the office is false imprisonment and/or kidnapping.
it's unbelievable that an extremely small handful of people can hold every new car in the country hostage and demand a ransom of thousands of dollars for someone to be able to buy a new car. this seems like something that shouldn't even be legal.
I bought a used 1 ton van literally in the beginning of March of 2020 and I paid a very fair price (from a used car lot) and I also picked up a 2 year extended warranty with it. The value of this van almost doubled a month after I bought it but the real beauty happened when my warranty expired - $5500 for a rebuilt transmission. I ended up misjudging when it ran out. I got in under the wire by 6 days and it was fully rebuilt on the warranty companys dime. This NEVER happens to me so I thought I'd share the crazy. 😁
What a stroke of good fortune!!! Yeah, the market went absolutely bonkers after the pandemic, so you definitely lucked out there. Glad you caught the warranty before it ran out, also. So many people pay for these warranties and don't even end up using them ¯\_(ツ)_/¯
Wow, that was close. Also make sure you get an extended warrantee at least 6months before the first one is up. Warrantees are cheap imo and many can cover most problems.
My parents went from a $500k condo with 7 kids to support, to a $1.5M house with 7 kids who all make above average income. The breadwinner in my family, my father, made all his money in the car business. Half of my siblings and I have been in and outta the business. I can confirm that this is exactly what it’s all like.
How does it feel knowing that your dad has potentially screwed low income car buyers over thousands of dollars with shady market practices while you and your family live comfortably while the victims are stuck paying for a car that has gave them problems. I wouldn’t call him the “breadwinner” but more like a corrupt businessman who never made an honest living
@@silentagony1019 how do I feel about it? Well I have mixed feelings. I left the business because it’s fucked up and I want nothing to do with it. Hate everything about it expect for the fact that it put a roof over my head and food on my table growing up. Realized who my dad really is once I saw what his work is really like, and he’s the guy at the top, the “General Manager”. Have less respect for him and the rest of my family members in the business. They think they’re like better than the rest of us cuz they make so much money. So I have gratitude, resentment, guilt, appreciation, anger, etc. A whole bag of emotions regarding this business and my family’s involvement.
@@jacdan502 nah, my family doesn’t even have an auto group. The dealership’s owned by an auto group that owns several other dealerships. The family that owns that auto group is even more of fuck faces than us. Dude “bought” the business of his dad with his inheritance. So he pretends to be self made when his daddy gave him a trust fund to buy his business off of him with. He’s a scumbag who convinced everyone in the business that he’s some genius cuz he made it in life.
I need to buy a car right now and I never would have seen myself buying a brand new car, but cars 3-5 years old are only like 2 thousand dollars cheaper than a new one so I’m gonna be buying new since that’s what makes more sense at that point
Bring a person who knows how to Hagel without mercy. This is actually a good job opportunity, like how you have real-estate agents that Hagel for you, we need car agents that know cars and the tricks dealers play and they can come with you and work on your behalf.
that's only if you have time. my bil took us to Wilde Toyota and when they know we gonna haggle - they wasted a day of our time! they don't give a fuck bro
The issue is that for a house 1%-5% is a pretty decent chunk of change. With a car, especially lower end models, they wouldn't be able to make a good living off of that amount
When I was looking for a car in 2021, I wanted to get something used. However, a used car with reasonable mileage was considerably more expensive than the same one brand new. The reason used ones were more expensive is in part because used cars were available immediately, while new ones were not. I wanted to get a hybrid, but there were no used ones on the market, and a new one was an 8+ month wait. I ended up going with a new gas car, which was still a 4 month wait. I still really wish I could have gotten a hybrid. It was honestly all pretty frustrating, and I kind hated having to finally buy a car, but my job didn't have any public transit nearby.
You'll be glad you went with a simpler power train when those battery replacement fees come in. 5k for a new one my cousins paid for their prius.the car isn't worth that by the time you need a new battery.
my dad went to a Hyundai dealership and he ended up getting charged more than what they were advertising him for. At this time he already signed but he refused and didn't take the car home but they were charging his credit card every month. He actually got the credit card company to cancel every charge he's ever received and they eventually stopped charging him.
I have gotten all of my cars from Facebook marketplace, but lately there are a lot of small dealerships who buy up all the good deals and then sell them on marketplace at a large markup. It’s disgusting that people try to milk money out of peoples needs.
I sold a car on FB marketplace, and I had 3 dealerships contact me about it, but they all tried to lowball me for less than half of the Kelley Blue Book price.
Not getting a car has probably been the best financial decision of my life, but wasting money on a college degree I'm not using was one of my worst decisions, so I'd say, I'm breaking even there.
Ironically at the dealership they sold us rim/tire insurance. Dent insurance and windshield insurance. I’ve only had the car 2 years and have had to replace the windshield and tire already. so somehow it worked out in the end for me. 😅😅 Hopefully won’t have to use the gap insurance. 💀
Hopefully you paid less than the cost of those items. When I bought a Tacoma a few years ago they tried to sell me a $1000 tire protection package. Tires cost quite a bit less than that so I politely declined
I did! I got them all for one price around...$700? all of them seperate wouldve been over $2k I think. but as of writing this my Civic got totaled from hail so I no longer have the car anymore :c got a ecoboost mustang as a replacement so I guess it worked out (still miss the civic tho)@@cheapdrunk8531
I leased a car once and had no idea what to expect when returning and leasing the next car. They told me if i kept the car in nice shape i could use that as a down payment for the next lease (nope! That was a salesman lie. So wreak it, eat ice cream in there and wipe your hands all over, they dgaf), i was told i could bring it in the day the lease was due and pick the next car (well yes, but duh, the lease was up so obviously the car was theirs again and i was stranded, so i had to buy from them). I ended up with a nice Prius but a terrible lease deal. I was bitter the entire 3 years and made sure that when that lease was up I gave myself an entire month to shop around. In the end i went with a new company and dealership. When that lease ended car prices were through the roof and leasing was completely unobtainable for me. I started leasing because the $195 a month was manageable and the new car never sent me to the mechanic for a surprise $1500 repair (which my adjuncting ass couldn't handle) but that deal didn't last. The last leasing quote they gave me for a similar vehicle, 9 years later: $350. Holy crap. I bought out my current lease and I'm back to owning a car that's depreciating every year, but my payments are back to $200. Of course now I'm also back to worrying about surprise bills, so that's fun. Seriously, if i lived with decent transit I'd get the hell out of this game completely.
You didn't have to lease another Toyota. Before your lease was up negotiate with other automakers then if you like Toyota go to them last and say "I got this sweet deal from somewhere else can you match it?"
@@dannydaw59 right i know that now. But at the time i didn't and i showed up on the day my lease was due. I was an hour away from home with no ride to get back. So it was buy a car or get hitchhiking. Now i know you start shopping around with other places and negotiate like crazy before they can stop you from driving away. Lesson learned there lol
ive had my toyota for almost 15 years now and im in no rush to replace it. im actually dreading the day i get into an accident or the engine finally gives out and its totaled because i really dont want to go through the agonizing process of buying a new car. im hoping i can maintain mine for as long as possible and just ship of theseus it as parts give out. you make a good point that cars really havent improved that much over time. i hate the tablet screens that are in newer model cars and it's basically impossible to buy a low-tech newer car, which is what id want if i was forced to get a new one.
This was true 6mo ago. Now lots are full, with dealers unable to sell vehicles, especially electric. Why? cause people are having problems paying rent and groceries.. they aint buying new cars.
Last time i was shopping for a car i was set on a volx wagon. The worst car shopping experience ive ever had. I went to multiple dealers and they all sucked. They would advertise a price online, but not have that car in stock when i showed up, even when i would call ahead and see if they had it. I decided to try a Hyundai dealer and found them to be much more relax and ended up getting a car from them
This happened to me today . They tried to get me sign and agree to buy it or something and of course I went by myself . I told them to cancel the order and I called by bank to put a stop payment on transaction they got Me to agree to
Like two years ago we were looking at getting me a new car so my brother could take my older one, and we went to a lot of dealerships with a specific price range in mind and to just drive off the lot with a car (most likely used) and they’d always bring you to a really nice kind of pricy car and it’s like “wow, I’m sold on this” and then “oh.. yeah we’re not doing that maybe another time” went to like 4 or 5 and eventually ended at Honda where we were able to drive out with a brand new civic that literally just arrived in our price range. Love my new car, but was a horrible day of back and forth prior to getting to Honda when we just stopped in a whim on our way home
A big aspect of dealerships that needs to be talked about is financing for sub-prime customers. Generally, people with bad credit are going to struggle to get a car loan with their bank for a newer car if they don’t have a good down payment. However, dealerships often have sub-prime lenders that are willing to approve bad credit customers with little down payment, so long as the dealership pays those lenders a fee. These fees range anywhere from $100-$4000 that the dealer has to pay the lender. This fee is not allowed to be charged to the customer. In turn, the dealership has to sell things like warranty and GAP insurance in order to avoid being upside down in the vehicle that they’re selling. People complain about dealers scamming them with high interest rates, but remember, it’s not their fault that a customer has bad credit, previous repossessions, or bankruptcies.
But, but racism. My sister and brother-in-law have made 2-3 times more money than me for the past 25 years. It's only recently, due to a fire insurance payout, followed by a flood insurance payout a year later that they have been able to avoid high interest lenders to purchase their new vehicles due to multiple bankruptcies they've incurred over the years. They don't own a home or investment portfolio, and have relatively small company pensions. I just don't understand how people can make so much money and cry at the end of the day (fast approaching 60 yrs old) that it's not their fault that they have nothing to show for their years of work. I've made a lot of poor financial decisions in my life, but since my divorce in 2000 (at which point I only had a car to my name and paid support up until 2008), I've still managed to build nearly 1.8M in personal Net Worth (yes, I bought a couple of rentals before the house prices shot up) on an income of 45K in '03 to 67K in '23. I have no sympathy for people who are addicted to spending.
I bought a second hand 2019 Nissan Micra at a Nissan dealership in Belgium a few months ago. Over here that's a great way to get a good car, not overpay and be sure you get a decent product (manufacturers don't want to sell you junk from their own dealerships because it'll hurt their brand's name, even if it's a used one)
I know 3 people that recently bought a car recently. All three of them ended in lawsuits which went in the favor of the customer with"new" cars being used and previously in accidents, with bad tires and twisted frames. All three of them had the car for less than 1 year and had to buy another one.
Sad reality check here. Was at the dealership this week. Went to trade in for a used vehicle, was told that IF I had an 800 credit score I might qualify for 9% interest.... BUT IF I wanted a New version of the same car I could have a 2.3% interest rate and my payment would actually end up being LESS!!!!
The dealers in and around Florida are adding, “Dealers Name. CARE CARE”. It’s a $3,000 fee with a list of things that they say they added to the car and it’s NON-NEGOTIABLE.
If more people weren’t scared of turning a wrench maintenance would be so much cheaper. People’s inability to do basic tasks themselves has allowed shops to charge ridiculous amounts for labor. My dealer is up to $250 an hour for labor now. It was $150 a few years ago. Brake fluid change? $20 of fluid and $250 of labor. Yikes
This is true, I worked as a car salesman and one of the first things managers teach you to do is to take customers car keys away from them to keep them more time there and make them want to purchase after hours of being there
I’m a new dealer. And I chose my dealership specifically because their out of the way and not a spot you can just drive into unless you look online and get our address. This forces them to give good prices without a bunch of dumb fees or we just wouldn’t get customers. I make the same amount wether you get the warranty or not. So I can be honest with my customers. If I couldn’t I was going right back to just being a tech. Tbh I still might because having everyone I talk to think I’m trying to screw them over the second I see them is kind of a drag
The last several cars that I bought were from CarMax because there is no hassling on price. I shop online, do my research before even going in. I then have my financing already done so I’m a cash buyer. In and out, no hassle, no wasting my time. And compared to dealer add ons and fees, it’s not any more to buy at CarMax.
I'm looking for a used car myself just to get me to work easier and it's so expensive. My work is only a 20 minute drive away but it takes 2 hours on the bus, and outside of work I miss the freedom of being able to go anywhere I wanted, but I just can't afford any decent car even if it is used.
Car manufacturers are also getting ridiculous in many respects. I think about how my 2022 Subaru Ascent Touring comes with absolute garbage tires (I actually bought new tires after only 1,000 miles on the odometer), and it has the capabilities of remote start, but you either need a subscription to their online service thing so as to remote start with your phone, or pay about $400-450 for a remote start fob, like a fob that's literally just one button, the keys you get with the car do not have the ability to remote start. The sheer greediness with so many things like that are often jaw dropping and rage inducing.
You don't lose the car you lose the keys. And when the customer says they're leaving to check out other stores, you have them take your vehicle, so they have to come back.
In Brazil manufacturers can sell their own cars, and generally the experience is better than buying an used car. They will also try to sell you a bunch of stuff, but they are way less aggressive than put on this video. About fictional fees, this is completely illegal in Brazil, and if you pay, you can sue the manufacturer with big changes of won more than you paid.
There will not be any direct to consumer anytime soon. Dealerships are buffer systems between the manufacturer and the customers. Manufacturers can force dealership to buy the cars, making the manufacturers wealthy while making the dealerships poorer
I once pursued the idea of obtaining my Dealers license in my province in order to be a "portal" for people to go through me and buy directly from the manufacturer. I would order the car factory direct and pass it on to the customer without the stupid markup. never finished the idea though.
Here in Mexico, the company that does the financing for VW is the actual VW factory in Puebla and they charge like 17% and dealerships do not let you pay in full making you finance with them (if you decide to finance from a bank you go to the back of the list).
With the add-ons that they claim can’t be taken off. You simply tell them “if you put them on, you can take them off the car” and if they still don’t, walk away.
Just bought a car and had this happen. $1200 protection and antitheft package. No thanks. Oh we already did the work. Well that’s 5% of the car price so I’m gonna leave now. They cut the price twice and ultimately the manager came out of his office, asked if I wanted the car, and removed the charge for it. Car had been on there lot for a looooong time though, so doubt this will be a similar occurrence for others.
@@cheapdrunk8531 that’s good you stood your ground. Most people fold and have been waiting in the dealership for like 4 plus hours and have the mindset that they waited this long and they aren’t leaving empty handed. All dealer tricks
I think far more scams happen at their service department. Took my car for diagnostic due to a random suspension noise. Only issue I know of. They did not even attempt to diagnose the issue but suggested that I replace multiple parts most of which are less than a year old. They want over $7K to replace stuff that are not broken. The only thing they got right are the tires. I brought this to their attention and they had nothing to say. Great experience at the Toyota dealer though. They put a lot of effort diagnosing an issue and accepted their recommended fix and the issue was gone.
Informative as always. I especially loved the part about making sure it's safe for your loved ones while showing a clip of a young girl riding in the front seat sans seatbelt. Keep up the good work.
Car-centric design of cities, taxes not included on the tag and waiters living off tips - things that are so bizarre to someone from outside the States, nearly as much as Electoral College.
The US was founded on being different and that's how we like it. Just because everyone else runs off a cliff doesn't mean we have to as well. It's our thing to not do what everyone else is doing because we have the freedom to do so.
@@bwofficial1776 I think most countries are watching the US jump off a cliff and are deciding not to follow, the US isn't the only country to have freedom, hell it isn't even the number 1 country on the freedom index and has been reduced to a flawed democracy since 2016. I quite like my freedom of being able to go to the hospital and recieve fully subsidized Healthcare if I need it, then I also really enjoy my country only having a $5 charge on most medications, and once we hit 20 medications a year it's fully subsidized. I'm glad my tax money goes to bettering our population. The US could do it too if they skimmed a very small amount off in regards to the size of the military budget, but bombing mostly unarmed civilians overseas is much better than taking care of your most vulnerable people.
@@bwofficial1776 That's fine. But if you copy some other countries homework we won't stop you from saying it was your idea all along. *Cough* like better transit *cough cough*
The election process has been destroyed in America and the downfall of the country shows it... 100 years ago the politicians decided they needed more control and started screwing up a good thing.
For the tax not being included in the price it's because there is no VAT or national sales tax in the US. Sales tax is done on a state by state county by county basis.
I work at a car dealership now it's the best money I can make in my area, they use to throw the keys on top of the building to keep customers from leaving, we've long needed regulations to keep greedy dealers honest. I swear if my managers had to be honest they would choose a life of crime over honesty
This problem isn’t only the new car industry. The used car industry is just as bad, maybe even worse right now since the shortage applies everywhere. I worked at a third party used car sales company, and I saw the sales paperwork for a car identical to mine (8 years old), with more miles, and some poor person out there paid more for it than I did my car brand new off the lot. Making any large purchase right now is just a nightmare
My partner works at a used car dealership as a mechanic. He told me they, by default, install a "safety tracking device" with a subscription service in all cars the dealership sells. The cost for this upcharge is $500 and is unavoidable, and the dealership profits by about 400 percent from this upcharge. Just a small example
Will admit, I payed list price without even trying to negotiate. I needed a truck for horse-trailer-independence. And when I test drove the perfect used truck that even included heated seats and a backup camera there was no way I was letting it out of the lot with someone else. But those prices and add-ons are painful!
Well, I have a much cheaper way of getting heated seats and a backup camera. I put on warm winter pants for heat, and I turn my neck around to use my eyes backwards. Neat trick eh?
I’ve been charged with checking out a new Toyota Corolla Hybrid here in Portland Oregon, by a friend that doesn’t want to go through all the dealer BS. The advertised price for it online, including transport, dealer prep, etc etc is $26,900. After contacting the stealership, they sent me the REAL price, which reflects an added-on $3,000. When I accused them of gouging, the manager sent me a note explaining that, since the car is in short supply, that they can add whatever they want to add. I told him I would advise my friend to shop elsewhere.
Overall, be aware about APR rate, trade in roll over fees, financing, gap insurance, b2b insurance, markups, antitheft garbage, buzz words, and most importantly to make sure you love the car that’s going to stick with you for years. Also I highly recommend cargurus, autotrader, and truecar for finding the best value. Ps it’s better if you’re willing to drive a couple miles outside your town or city for a better deal.
Very informative! I'm in the market for a used car. I probably would have had one a lot sooner but my autism has delayed almost every major life event others get to experience while they're young
work at dealership and they will keep hold of keys just to make you frustrated into buying the car or break you down for you to just get it to be left alone
My girlfriend bought an 07 accord for 5k the same week my friend bought a 2021 Toyota Rav4. They both haven't had to do a single major repair and spend about the same on gas. Why are so many people big on buying "new" cars?
I bought from a person, rather than a dealership...I have funneled so much money into a car that I probably shouldn't have bought in the first place. A lot of people have a point! But I think the bigger issue is that there generally aren't any good choices when it comes to buying cars
@@Waldo1122 Or if anybody else overlooks you and hits you, are turns into your lane. Motorcycles are more dangerous to operate than cars. No matter how careful you are.
i work in a european dealership for lets say one of the biggest car manufacturer on the planet. we get absolutely screwed over by the manufacturer. they refuse to pay for warranty work over small formal mistakes, we get bombarded with tons of unnecessary accessories, and unless we didnt agree to ridiculous conditions we wouldnt even have gotten cars allocated for the next several years. i dont know who much different it is over seas, but here small dealerships have a hard time surviving, which is why theres less and less of them and more and more consolidation of big names.
I'm planning on buying my new car through Coscto's Auto program. They have pre-negotiated set prices set with local dealers, so it seems like it'll be much less stressful. I was expecting the price to be at MSRP, but apparently the Hyundai and Kia dealership near me negotiated $1,000 under so it seems like I'll be saving money (looking at an Elantra N-line and Forte GT).
@@eurosonly yeah, I know about that. The vulnerability doesn't effect the 2023 cars, and I'm not in an area that is prone to stupid things like that. Only real issue is that insurance may be a bit more expensive. I really like the car though, the price overall is still really good, and I can actually get one before the end of the year. I'm also not a fan of the Corolla, so if I was going to get another brand it would be Mazda.
One that killed me is a water repellent add-on a Bruce Titus Volkswagen used, Liquid Diamond I think it was. Really just rainx in the little wipes for the windshield. $150. In the desert.
I always feel good going to a dealership because I know they have to earn my business not the other way around because I find my own cars that I want to buy because I know what I like new or used I only buy what I like and if they don’t have it I will walk away
I’m a buyer at a car dealership. I’m supposed to acquire all of the used cars and I appraise customer cars and try to convince the customer to sell me there car. I just started this job last year. I one time appraised this lady’s car when I was first starting out and I took this lady’s keys home to her car with me by accident. Completely unintentional too, I put her keys in my pocket and just went home. I got a call from my manager and I felt my pocket and scream OHHH SHIT. I start driving back to the dealership as fast as I could and it’s about a 30 min drive from where I live. I ran out of gas but was able to make it a gas station on E. I then realized (since I was first starting out, and this was my first job and I haven’t made my first paycheck yet) I was out of money! Panicking I call my friends and beg them to pay me so I can get out of my situation and I’ll pay them back. After about 50 mins I finally made it back and apologized alll over myself. I didn’t get fired but wow that was a stressful situation that was entirely my fault lol.
Worked at a dealership for a good 20 years. Everything is a scam except for Gap Insurance. That's the only thing I would recommend buying with a car lol
Absolutely must have Gap insurance. If your car gets totaled in an accident regular insurance will only pay about half of what you owe on it if you have a car loan.
I remember the car dealership offering nitrogen for my car tires because it would “prevent the aluminum rims of getting white oxide power on them” I had to point out that it would only help the part of the rim you can’t see and said no thank you (luckily they weren’t pushy, I think they realized I knew more than most)
I had a car dealer lose my keys. Had another break off the shifter then when I got back to it they told me I brought it in that way. In 64 years I only ever bought one new car and it was a Tesla and I bought it online.
Kinda hate? Try absolutely hate!! I love driving and I am a car enthusiast(who also supports that governments should always make massive investment in public transit, bicycle and pedestrian infrastructure especially in urban areas!) but buying a car has to be one of the worst retail experiences around and I dread any time I have to do it, which thankfully is not often as I drive my cars until they're done which means more than a decade at the minimum. I still remember one dealership at the last minute, I was one initial and signature away from completing the purchase, trying to slide a $200 extra charge. I balked and they actually had the nerve to ask me if I was willing to let this great deal go over $200? I retorted, "No but you are!" and walked away on principal! Needless to say I shit talk them and tell anyone I know to avoid them when car shopping!
When you said the $12 carton of eggs plus tax. We don't pay taxes on Eggs or food groceries in the USA, Levi... Do they charge tax on groceries in Canada?
When they steal or “lose” your keys, it just means that they really don’t know how to build value or overcome objection. I’ve worked at dealerships where some salespeople would do this and they were normally delivering 3-8 cars, the bare minimum or failing to hit their goals, every month. They dont know that a part of the sales process is being able to accept “no” some times.
This industry has never been honest. Dont tell people that. Selling cars has been dominated always since the beginning of it's time by those horse traded, scammed, and took advantage of people. Just because there were 10 dealerships out of thousands that were honest does not make the industry honest.
I bought a 2018 Mercedes-Benz 300SLC W, last October. I wanted a little bigger car, but, due to the virus, none were in stock. I returned for my 50,000 mile service, (Free!!!) and they had a SLE350 W4 AMG, So, I traded for list price minus my trade in. Mercedes-Benz Financial picked up the new car in 15 minutes, and I drove it home the same day!!! It is a 2024, and has a bumper to bumper warranty for 84 months. I have been through the ringer before, but, that was from a dealership in 1985, for a Trans Am, and they added everything they could think of to the sticker price!!! So, it depends on the dealer.
I'm usually one you start with politeness but once at one of those pop up car dealer places they tried to convince us "young stupid couple" to pay way over priced used cars. They kept stauling us to get a signature. I started loud talking accusations they couldn't denie. We got our keys super fast. They couldn't get us out of there fast enough.
My dad did have a car dealership try to "misplace" his keys. When he threatened to call the police, they "found" the keys very quickly, and he promptly walked out. The manager called him later and apologized profusely and tried to offer him a "deal" but there was no way he was going to give them his business.
I'd lose my mind and start flipping tables over!
Seems this happens to a lot of folks. Maybe time to attach car keys to AirTags and crazy glue the tags shut so they can’t remove the battery.
Ive lost keys before. I dropped them behind the desk while doing an appraisal.
If the salesman claimed to have lost my keys, I wouldn't threaten to call the police - I would actually call the police and turn my phone on speaker, while telling the operator that "I don't feel safe here and would like some help getting some stolen property back." That is a criminal practice, absolutely ridiculous that a salesman would be that desperate for his extra commission.
@@jacdan502 Imagine overreacting because your key was in the pocket of the used car manager who appraised your vehicle because you requested it to be evaluated calm down buddy
I used to be a salesperson for both new and used car dealerships. I hope direct manufacturer to consumer sales will happen in the near future.
Tesla is already on top of that👌🏽. More companies need to do it to be honest
Wolfsburg anyone?
Same. And same. The industry is correct as f🎉 and needs the change.
Same here.. scummiest ecosystem on the planet.
@@ecstatic3811except they just suck
I think a big part of the stigma associated with dealerships and salesmen comes down to perception of value. Auto-mechanics have a pretty bad reputation for scamming as well, but they don't generate the same visceral hatred that dealerships do because they have an obvious and necessary set of skills that require hard work and talent to cultivate, and that society values. The dealership and salesmen in it, by contrast, seem to exist only to make your life worse, and people are pretty aware of it.
“Exist only to make your life worse” is so accurate
So true, people know they don't HAVE to go through these scummy car salespeople and that definitely makes the experience a lot more unbearable. And once you're already there and they're shoving all these "upgrades" and "bonuses" down your throat it feels impossible to get out of that situation. Big ol mess
As someone that worked for a BMW Dealership, the bizarre thing is that clients EXPECT this entire process, if you skip portions they feel like something is wrong or missing. because its a big purchase, what surprised me is people want it to require effort. if its too easy, people don't buy. which was baffling. I had to engineer a process that was both kind, transparent, and moderately cumbersome to complete the sale. And the surveys said the people that went through the more cumbersome process were the most satisfied vs an online sale, walk up and direct buy, or remote sale.
Working at a dealership is all about psycology.
P.S. The misplace story is from the 80s... its not really a thing.
Congrats, you rightfully came to the same conclusion than communism
I guess I got lucky I've only bought one car in my life and the guy I bought it from was amazing. The first person I spoke to was awful but I came back on another day and the guy I got was great, he did tell me about their upsells but told me which were honestly completely unnecessary and which ones may be useful but are still not that great. He gave me a really solid pros and cons list. Just about the only thing I got was the gap insurance since where I was living at the time had a crazy high rate of wrecks.
As a European this just doesn’t make sense to me… The car industry has worked fine without locking out manufacturers selling their cars… It’s like not allowing people to buy eggs from the farm and only for a select stores… Why?!?…
it's because bribery is legal in the US. they just call it "lobbying"
@@pingozingo yep, this is the root of (most of) it.
Dealers pay politicians money to pass laws to make competition by manufacturers illegal, forcing buyers to go to dealers.
Keep in mind that America is a business, not a country.
They lobbied the government
I am a car enthusiast. I love to race them, work on them, build them, and just drive them. I've only bought one new car in my life and it was one of the worst experiences I've ever had. I'm dreading having to do it again and it seems unavoidable.
Saving massive money by buying used is both easier when you are a car enthusiast, and often necessary to keep the hobby for bankrupting you. (Says the guy who has 6 vehicles currently. What can I say? I have a car buying problem. )
@@SvdSinner same. I've only got 3 now and I got rid of a camper and golf cart recently. Somehow I ended up with a kayak and another camper? It's a problem for sure.
why is it unavoidable? Buy used
@@cideogameguy515 because at some point you've got to have a reliable vehicle. I live out in the middle of nowhere in a town with few amenities in the desert sw. Breaking down with no cell signal or having an unreliable AC or any other number of problems that often come with used vehicles isn't something I want to deal with. Buying a certified pre-owned is basically the same experience as buying a new car except with more add-ons being shoved in your face and a slightly lower sale price.
@@angieemm Lmfao none of my used cars have ever broken down like you say
The supply is starting to catch up with demand. Do your shopping. A short drive can save you thousands by going to a different dealer. I paid $500 to ship a car two states away that in real money saved me about $5k
True, I got one dealer to go $1k below MSRP on a new motorcycle last weekend, and they were the only dealership within 150 miles that allowed test drives (except Harley, who I almost bought from just to do burnouts in front of the other "dealer" store because I don't know how you can call yourself a dealership without even letting me take it for a spin when I've got money burning a hole in my pocket).
Saved $1k and got what I wanted, a quick test drive then dolling out the dough. You'd think they want an easy sale, but apparently not.
@Ronnie.D. Some filter out the squids by saying that.
Yeah I don't get this I will gladly travel hundreds of miles or ship a vehicle to find a better deal. Autotrader is easy.
I walked into a dealership with $35,000 and went to buy a $25,000 car in cash and my exact words were "if there's any BS the deal is off". The first guy listened, he brought me a $25,000 minivan as is and said I was ready to pay and go. The people in the financial office didn't listen, and AFTER A 4 hour meeting about the 9000 signatures they needed I wound up with a final price of $38,094. It was a fight to cancel the sale and leave because i wasn't anout to put up with that. To this day I don't know what happened between the first guy and the second guy but even people paying cash get hit with BS.
Lies again? Problem Solving Grab CDG
I plan to do the exact same. I'm so sorry to hear that.
Never tell a dealership you’re paying in cash. They know they won’t make money off of you in interest payments so they’re incentivized to add on as much as possible upfront. Instead finance the car, try to get the lowest price possible, then afterwards pay the loan off in full. Dealership won’t know you plan on paying in full so they’ll think they’ll make money even if you don’t get a ton of extras.
Never mention cash until the numbers are settled on paper. Dealerships, and by extension Salesmen, get paid through the finance system. The "first guy" is just an order taker, who then takes you up the chain to the SHARKS where the dealership makes their money...but if the van went from 25K to 38K, short of a heavily taxed State, you clearly agreed to some extras, or the van was never priced 25K...cut the BS.
Next time act dumb as fuck about financing and let them finance you at a crazy rate don’t even argue it. Just argue on the final total price which should be 25,000. Then go home and pay off the loan the next day.
My suggestions for dealing with dealerships:
1. Have a set, out-the-door total before you go in and start negotiations
2. Don’t give them more information than they need.
3. If you have a car/trade-in, do NOT give them any access to it until all deals are finalized, I wouldn’t even park it near their lot
4. Be vigilant the entire time. The salesperson is the mini-boss, the finance manager is the real villain
5. Most of the add-ons they sell you aren’t worth it at all.
6. If you don’t want it, don’t sign for it and always be in position to walk out
As a car salesman, number 2 is total BS😂 first of we need to test drive their trade to make sure it drives well and is in good shape because just how a buyer wouldn’t buy a crappy car, we’re not going to pay top dollar for that car either,and even if you bring up your trade at the end of the deal, you’re still going to get the same numbers you would’ve gotten in the beginning. If you want to park your car away that’s fine, but if we cant scan the VIN to verify a vehicle then we cant appraise your car for a quote therefore we will not be able to add your trade into the deal, and let’s say we scan it and everything but you don’t let us test drive it, that’s fine, you’re just going to get a lesser number on yoyr trade so you’re actually playing yourself and giving us the chance to profit more. And lastly the finance manager is not the real villian, it’s the sales manager. The finance manager just do DMV work and sell extended contract that benefits little to a dealership.
As a former car salesman, this is pretty good advice.
One thing I’d add: have outside financing available and ready. They’ll pressure you to using one of their lenders. That could end up being a better deal, BUT - their bank will give them an “interest rate range.” And the dealer will almost always use the higher interest rate so they can sneak add ons and make it look like a good deal. Ask what the buy rate is, and compare that to your outside financing.
If you're financing, the best tool you can have is an approval from a credit union before you go to the dealership. If you have good credit and get great interest rates from them, the dealership will do whatever they can to get you a better rate through their lenders. If they can't, that means you likely already got the best rate you can
If you have a trade in, how is the dealership supposed evaluate the trade if they don’t have access to it?
@@buckspoppy9810 you can let them inspect it to get an estimate, but don’t let them keep they keys or take it away from your possession until you finalize the deal. How about that?
I went to a dealership to buy a Shelby GT500 and they wanted $145k for it. Simply walked out and bought one from a previous owner for 90k and still been happy with it ever since. I buy from people now, don’t care if its new or used
Just make sure they keep a record of maintenance, some people out there think they can drive past 100k without changing transmission oil
Stealerships will always try to come up with shady reasons to drop markups and BS "upgrades". Direct sales should be an option in every state.
My mom was coerced into buying a car from a dealership when they lost her keys during a warranted oil change. The dealer kept her there for hours and she was so fed up she eventually cave in and upgrade from a Corolla to a Camry. She was so fed up she ended up taking that new Camry to a Nissan dealership and got an Altima from them. She gave the first dealer a bad review and I think he was eventually fired.
That sounds like a scam, pay for her UBER to and from home and call her back when they find her Keys or until they program a new set.
uh...what?
Any shop that has the responsibility of working on your car has the responsibility of taking care of it as you are still the current owner. The dealership losing the keys to your car is a violation to the contract the shop and you make while it’s under maintenance. The dealership doesn’t own the car at all and you have the right to make them look for your keys or their will be a lawsuit waiting for them.
These are all horror stories that don’t exist, if someone said to you “we lost your keys” your response would be “ok no worries just find them or replace them” and people are posting these stories about people being “forced” to buy a new car because of it, it’s all completely laughable, I have purchased plenty of new cars and it has been a net positive experience, if you don’t like the price you can always go somewhere else
"coerced into...upgrade from a Corolla to a Camry" ... LOL. Maybe your Mom has an issue taking accountability for her choices. It's quite simple...the moment they say they've misplaced my keys, as per your Mom's claim, I say "Fine, give me the keys to a loaner, and call me when you have found them or replaced them...at your cost". By chance, was the Camry in that color that she has "always wanted"? Keep in mind that you almost NEVER take delivery of a new vehicle the day you write up the paperwork (plates, registration, insurance), so she clearly wouldn't have been any further ahead by doing this but thanks for the cool story, Bruh!
As an aside..."Extras" ... Quite simply it is easier to manipulate women in the buying process due to their emotionally based decision making...this is why the vast majority of product marketing is targeted towards women. "Buy this crap that you don't need, women"
Also, women are the reason that new car haggling is nearly extinct. To my knowledge it took hold with GM's Saturn division in the early nineties targeting women as their primary consumer with their "Haggle Free" sticker price. Women are terrible at haggling, so Saturn absolved them of this "hassle" with their Haggle Free, non-negotiable pricing, and it spread. Quite simply, you can't haggle if you're not prepared to walk away..."OMG, I love that blue one" - women.
When I was a salesman we sold a car for what I was made to understand from my managers at an over $5k loss. When I checked the sales record we still made like a $1k. From then on I knew that all the numbers you see are meaningless 🤦🏾♂️
Probably reconditioning cost
It’s called “pac” (protected against commission. Every dealer tacks that on to every vehicle on the lot. I’m a buyer for 2 pretty big dealers. When we buy a car, there is automatically a $1,500 pac added to it. So if I paid $10k for a car, all of the paperwork will reflect a cost of $11.5k. It’s essentially guaranteed profit for the dealership.
I took my Mustang for an oil change. I dropped it off and went to work. During work, I noticed that it's taking a long time for the dealership to respond back. I called them to check on the status. Thats when the service associate said, " So one of the mechanics backed up a car too fast and hit your car." I was furious. When I showed up, they were nice enough to fix it and change oil for free. That's when the sales manager got word of the incident, came up to me and said he will pay in full my remaining balance on the Mustang if I trade it in for new car in their lot. So, I took their offer for my Mustang in paper and went to a different dealer for a trade in using that same offer given to me. I managed to increase the trade in price for the Mustang by couple grands more than what the first dealer ask for.
And that wasn't illegal? No negative repercussions for you?
I worked at a dealership and they literally would not let anybody leave until they talked to a manager for a second chance of selling. They would harass me to push any and every vehicle on every customer weither they could afford it or not. Not going to say the local shop but it was Toyota.
Isn't that a felony?
This is a standard practice at 95% of all dealerships.
This happened to me when I went to a Ford dealer and they were trying so bad but I laugh at it all the time 😂 we went to a toyota dealer right after it and got a suv from them.
@@IWU447 the dealership I worked for was Toyota 🤣
Toyota of Orlando is absolutely terrible I've heard. 😂 Probably not your location, though
I do my research before buying a car and walk into a dealership with a binder ready to do battle. I never buy padded fees and will/have walk out if they try to scam me at all. You have to be prepared to walk.
I just did this yesterday and after I walked out the owner of the dealership called me at work and agreed to my terms!
I need this binder! Lol 😩
"Extras" ... Quite simply it is easier to manipulate women in the buying process due to their emotionally based decision making...this is why the vast majority of product marketing is targeted towards women. "Buy this crap that you don't need, women"
Also, women are the reason that new car haggling is nearly extinct. To my knowledge it took hold with GM's Saturn division in the early nineties targeting women as their primary consumer with their "Haggle Free" sticker price. Women are terrible at haggling, so Saturn absolved them of this "hassle" with their Haggle Free, non-negotiable pricing, and it spread. Quite simply, you can't haggle if you're not prepared to walk away..."OMG, I love that blue one" - women.
@@1966johnnywayne why do you hate women so much? Who hurt you?
You guys have to start buying via text or email. It’s a way better experience and it’ll be really hard to get one over on you. I’ve purchased 3 new Toyota’s this way and it has been amazing.
I’ll most likely never buy a car in my life, but here I am because I can’t skip a new Future Proof video
We're SO stoked to have you here, Marie - thanks for being a part of the team!
I can buy one but I don't want it's gonna devalue insane due to inflation after the pandemic?
@@Local_commentorcars will always devalue, only the old ones are still valuable if you do not put in the money you needed to spend to keep them in good condition.
@@whutcat682 well I better go find a classic one then
Due to the extreme depreciation of a car (there’s that stat about a car losing half its value the second you take it off the lot), I’ll only buy used cars. This is also why maintenance is so important, prolonging the life of your car is one of the most environmentally friendly and cost effective options.
That Stat is not true anymore. People who aren't buying the cheapest gas mileage cars on the lot continue to buy new every 3 years for a reason. It only costs about 10gs. every 3 years to get the next new model. No repair cost.. no down time. No worries. Just drive em.
Never buy brand new, buy used.
Right but unless you plan on keeping the car for only 2-3 years always buy new. You never know what the previous owner did, for all you know they didn’t break in the car right, or didn’t change the oil in the first 10-15k miles. The whole point in buying brand new is that the car would last you an easy 5-6 years without breakdowns, which is essential for keeping your job 😅
Well someones gotta buy it brand new to make it used@Labyrinth6000
talking with the dealership genuinely reminds me of all the tactics that police uses for interrogation, they make you tired and say things like just buy it and get it over with
Tip: Don't let the salesman promise you anything before you purchase... unless it's in writing on a company letterhead paper with his signature on the document.
😊
Even then the sales manager or the business manager who actually types up the documents can and will overrule and ignore that. I learned that the hard way. You have to pay very special attention to every line of every document that requires your signature....those are the only ones that really matter and are binding.
@@alanpastreck2303 - Ok.... I had more in mind to use as proof when you go to court.... not so much in house. Bring it to a lawyer.
True. That's a reason to never put down a deposit because whatever deal you think you have will change in finance. Stop these $1k deposit shenanigans bc it's another scam to rope you in or test you. Just say no, walk out & work a deal using email with another dealer from home.
@@alanpastreck2303 - I wrote a response but it got deleted. I was thinking of making videos about sensitive subjects.... but how do I know if I do, that the videos will remain(?).
- Anyways, the paperwork is to be used with a l@wy3r later on... not so much in house... although that would be better to be honest.
I used to sell cars. Car salesmen are paid commission only which is a percentage of the profit of the car. So the more you discount a car then less you make. And if the sale isn’t profitable then you are paid what’s called a “mini” (minimum commission) which at a lot of dealerships is $100-200 pre tax. Salesmen aren’t incentivized to be on the customers side
I bought a car once and before it was to be sold they directed me to sales for discussion... I said right out that I was only spending x amount and did not have more money to spend, and since the car cost x amount then i could not afford extras.
They ignored me, so went on a 30minute spiel about all these things that could be added. After 30minutes I said that it sounded cool, and would love to have them. They then said they would add it to the price... and I stopped them, saying i was clear at the start I did not have extra money, and if it was not free then they had just wasted their time. The sales person looked stunned for a moment, realised they had wasted 30minutes of their day despite being warned in advance and sent me back to sign the papers.
Seriously. I thought I was being helpful by telling them my limit, but they just shoot themselves in the foot anyway.
Well their job is to entice you into buying a car you can't afford. You'll be making payments on it anyways so that's why they do that. They don't sell a car for a one time purchase out right. There's no interest on such purchases so they don't make profit for credit companies.
This is (one reason) why we need better public transportation, intercity transit, and walkable, bikeable infrastructure.
😂😂😂😂
The US needs to build better walkable cities.
Won't ever happen in Texas. Don't have a car? Welp, you're screwed.
@@Austin-wz5xk There are decades where nothing happens and weeks where decades happen. Forever's a long time.
Walkable cities are a sham. Why would I risk my life on public transit when laws aren't being enforced and someone can rob me at knife point with 0 consequences in cities? No thanks, Il take "mundane" suburbia and "no walkable infrastructure" over being cracked on the head by some rabid teens.
About 8 years ago I had a car dealership legitimately try to hold me hostage. They wouldn’t let me leave had me locked in an office and I had to call my uncle to come basically rescue me.
What did you steal?
Ngga what did u steal ?
I want to know the rest of this story lol
You should file a lawsuit for sure. They should have had cameras too for proof.
Either you’re lying or you’re an idiot. This shit is fake and you know it.
All these comments about a salesman locking you in a room… good grief man. Call the cops, it isn’t that hard.
Car dealerships can't always be trusted. Beware of the people who may seem trustworthy, however they turn out to be the complete opposite.
learned that the hard way. They will lie about anything.
Also stay away from religious ones as well. They'll rip you off even more.
i lived in hungary - went to work with my bike, if i needed to go further, i took the train and buses, theyre quite fine there
i moved to netherlands - i got a new bike, used electric, the bike roads infrastructure is so good, you can ride around the whole country safely, i went 50km far and back at one point, perfect roads, almost never next to cars, but dedicated bike roads... i dont need a car. if i do, i will rent one.
The US and Canada have states and provinces as large as multiple European countries. Our cities are not set up for density either.
This is great to a rational mind but a big part of car ownership for many drivers is not motivated by an entirely rational process. Social status signalling is a defining factor in self identity for many drivers, who will therefore choose to drive even when they may not need to.
Just look at the number of fancy cars stuck in traffic in central London. The reason they are there is irrational but very important to the driver, who has invested much time and money into making his/her vehicle choice.
@@sasquatchhunter86so do china and Brazil and Kazakhstan and Russia....what's your point?
I remember the finance office guy trying to give the hard sell on the extended warranty. He went on and on about all the problems that could happen. Eventually I said, "Wow, you don't seem to have much confidence in this vehicle you're selling me. Perhaps I should reconsider"
The hard sell ended. I didn't pay for extras that day.
It's their job by law they have to go over this stuff . Don't be a Karen and let people do their jobs. Also any car can have issues it's not about trusting the car the finance guy isn't a mechanic 😅😭
@@JuanGarcia-hb8blDon’t be a Karen and let them do their jobs? These people add on 10% to the price sometimes even more of worthless warranties and protection packages by misrepresenting the value and taking advantage of people. You’re not required to listen to salesman’s pitches.
@@JuanGarcia-hb8blcar salesman exposed
Office lady try to sell me extended warranty , I said NO. She really tried to push the warranty, Then I went Joe Pesci on her. After that she did paper really, really fast.
Car prices are so ridiculous right now compare to what you get because quality really went down a lot across the board.
This wouldn't really fly anymore. Especially in the age of social media and smartphones. But I read a Reddit thread covering scummy things that the odd dealership would do. Some would lose your keys to your car or even lock you in the office to pressure you to buy. Used dealerships can also be much scummier because they'll try to sell you a car that they KNOW has problems and are not fixed.
I read a story from someone who had his keys "misplaced" by the dealership. He pulled out his phone and told them that if they didn't find his keys in three minutes he was calling the police. His keys turned up two minutes and fifty seconds later. Locking someone in the office is false imprisonment and/or kidnapping.
@@bwofficial1776 There was a similar post in this reddit thread
it's unbelievable that an extremely small handful of people can hold every new car in the country hostage and demand a ransom of thousands of dollars for someone to be able to buy a new car. this seems like something that shouldn't even be legal.
I bought a used 1 ton van literally in the beginning of March of 2020 and I paid a very fair price (from a used car lot) and I also picked up a 2 year extended warranty with it.
The value of this van almost doubled a month after I bought it but the real beauty happened when my warranty expired - $5500 for a rebuilt transmission.
I ended up misjudging when it ran out. I got in under the wire by 6 days and it was fully rebuilt on the warranty companys dime.
This NEVER happens to me so I thought I'd share the crazy. 😁
What a stroke of good fortune!!! Yeah, the market went absolutely bonkers after the pandemic, so you definitely lucked out there. Glad you caught the warranty before it ran out, also. So many people pay for these warranties and don't even end up using them ¯\_(ツ)_/¯
Wow, that was close. Also make sure you get an extended warrantee at least 6months before the first one is up. Warrantees are cheap imo and many can cover most problems.
It's been my recent experience that they will literally tell you anything to get the car if they are pretty sure you want it.
Oh 100%, they'll tell you the car cures cancer if it means you'll take it off their hands
My parents went from a $500k condo with 7 kids to support, to a $1.5M house with 7 kids who all make above average income. The breadwinner in my family, my father, made all his money in the car business. Half of my siblings and I have been in and outta the business. I can confirm that this is exactly what it’s all like.
Ahhhh so it's YOUR FAULT.....
Hey everyone, my family thrived off of predatory car dealership practices so I can confirm - you
How does it feel knowing that your dad has potentially screwed low income car buyers over thousands of dollars with shady market practices while you and your family live comfortably while the victims are stuck paying for a car that has gave them problems. I wouldn’t call him the “breadwinner” but more like a corrupt businessman who never made an honest living
@@silentagony1019 how do I feel about it? Well I have mixed feelings. I left the business because it’s fucked up and I want nothing to do with it. Hate everything about it expect for the fact that it put a roof over my head and food on my table growing up. Realized who my dad really is once I saw what his work is really like, and he’s the guy at the top, the “General Manager”. Have less respect for him and the rest of my family members in the business. They think they’re like better than the rest of us cuz they make so much money. So I have gratitude, resentment, guilt, appreciation, anger, etc. A whole bag of emotions regarding this business and my family’s involvement.
@@jacdan502 nah, my family doesn’t even have an auto group. The dealership’s owned by an auto group that owns several other dealerships. The family that owns that auto group is even more of fuck faces than us. Dude “bought” the business of his dad with his inheritance. So he pretends to be self made when his daddy gave him a trust fund to buy his business off of him with. He’s a scumbag who convinced everyone in the business that he’s some genius cuz he made it in life.
I need to buy a car right now and I never would have seen myself buying a brand new car, but cars 3-5 years old are only like 2 thousand dollars cheaper than a new one so I’m gonna be buying new since that’s what makes more sense at that point
Bring a person who knows how to Hagel without mercy. This is actually a good job opportunity, like how you have real-estate agents that Hagel for you, we need car agents that know cars and the tricks dealers play and they can come with you and work on your behalf.
Now that's a job need. Don't lose that idea.
haggle*
that's only if you have time. my bil took us to Wilde Toyota and when they know we gonna haggle - they wasted a day of our time! they don't give a fuck bro
That exists, it’s called a car broker
The issue is that for a house 1%-5% is a pretty decent chunk of change. With a car, especially lower end models, they wouldn't be able to make a good living off of that amount
I’ve had dealers try to not give me my car back. Dead stopped there and left. There’s no right car for me if you won’t let me leave in mine.
When I was looking for a car in 2021, I wanted to get something used. However, a used car with reasonable mileage was considerably more expensive than the same one brand new. The reason used ones were more expensive is in part because used cars were available immediately, while new ones were not. I wanted to get a hybrid, but there were no used ones on the market, and a new one was an 8+ month wait. I ended up going with a new gas car, which was still a 4 month wait. I still really wish I could have gotten a hybrid. It was honestly all pretty frustrating, and I kind hated having to finally buy a car, but my job didn't have any public transit nearby.
You'll be glad you went with a simpler power train when those battery replacement fees come in. 5k for a new one my cousins paid for their prius.the car isn't worth that by the time you need a new battery.
Don't beat yourself up. Just sit back and laugh at the idiots buying overpriced trucks, SUVs and luxury cars in this market.
my dad went to a Hyundai dealership and he ended up getting charged more than what they were advertising him for. At this time he already signed but he refused and didn't take the car home but they were charging his credit card every month. He actually got the credit card company to cancel every charge he's ever received and they eventually stopped charging him.
I have gotten all of my cars from Facebook marketplace, but lately there are a lot of small dealerships who buy up all the good deals and then sell them on marketplace at a large markup.
It’s disgusting that people try to milk money out of peoples needs.
I sold a car on FB marketplace, and I had 3 dealerships contact me about it, but they all tried to lowball me for less than half of the Kelley Blue Book price.
@@pikachuchujelly7628 yup, just a bunch of scam artist stealing from everyday people
Not getting a car has probably been the best financial decision of my life, but wasting money on a college degree I'm not using was one of my worst decisions, so I'd say, I'm breaking even there.
Ironically at the dealership they sold us rim/tire insurance. Dent insurance and windshield insurance. I’ve only had the car 2 years and have had to replace the windshield and tire already. so somehow it worked out in the end for me. 😅😅
Hopefully won’t have to use the gap insurance. 💀
Every single car my family owned has had a windshield replaced, so that's worth it to me as long as it's less than the price of a windshield.
Hopefully you paid less than the cost of those items. When I bought a Tacoma a few years ago they tried to sell me a $1000 tire protection package. Tires cost quite a bit less than that so I politely declined
I did! I got them all for one price around...$700? all of them seperate wouldve been over $2k I think. but as of writing this my Civic got totaled from hail so I no longer have the car anymore :c
got a ecoboost mustang as a replacement so I guess it worked out (still miss the civic tho)@@cheapdrunk8531
I leased a car once and had no idea what to expect when returning and leasing the next car. They told me if i kept the car in nice shape i could use that as a down payment for the next lease (nope! That was a salesman lie. So wreak it, eat ice cream in there and wipe your hands all over, they dgaf), i was told i could bring it in the day the lease was due and pick the next car (well yes, but duh, the lease was up so obviously the car was theirs again and i was stranded, so i had to buy from them). I ended up with a nice Prius but a terrible lease deal. I was bitter the entire 3 years and made sure that when that lease was up I gave myself an entire month to shop around. In the end i went with a new company and dealership. When that lease ended car prices were through the roof and leasing was completely unobtainable for me. I started leasing because the $195 a month was manageable and the new car never sent me to the mechanic for a surprise $1500 repair (which my adjuncting ass couldn't handle) but that deal didn't last. The last leasing quote they gave me for a similar vehicle, 9 years later: $350. Holy crap. I bought out my current lease and I'm back to owning a car that's depreciating every year, but my payments are back to $200. Of course now I'm also back to worrying about surprise bills, so that's fun. Seriously, if i lived with decent transit I'd get the hell out of this game completely.
You didn't have to lease another Toyota. Before your lease was up negotiate with other automakers then if you like Toyota go to them last and say "I got this sweet deal from somewhere else can you match it?"
@@dannydaw59 right i know that now. But at the time i didn't and i showed up on the day my lease was due. I was an hour away from home with no ride to get back. So it was buy a car or get hitchhiking. Now i know you start shopping around with other places and negotiate like crazy before they can stop you from driving away. Lesson learned there lol
ive had my toyota for almost 15 years now and im in no rush to replace it. im actually dreading the day i get into an accident or the engine finally gives out and its totaled because i really dont want to go through the agonizing process of buying a new car. im hoping i can maintain mine for as long as possible and just ship of theseus it as parts give out. you make a good point that cars really havent improved that much over time. i hate the tablet screens that are in newer model cars and it's basically impossible to buy a low-tech newer car, which is what id want if i was forced to get a new one.
This was true 6mo ago. Now lots are full, with dealers unable to sell vehicles, especially electric.
Why? cause people are having problems paying rent and groceries.. they aint buying new cars.
Last time i was shopping for a car i was set on a volx wagon. The worst car shopping experience ive ever had. I went to multiple dealers and they all sucked. They would advertise a price online, but not have that car in stock when i showed up, even when i would call ahead and see if they had it.
I decided to try a Hyundai dealer and found them to be much more relax and ended up getting a car from them
This happened to me today . They tried to get me sign and agree to buy it or something and of course I went by myself . I told them to cancel the order and I called by bank to put a stop payment on transaction they got
Me to agree to
Like two years ago we were looking at getting me a new car so my brother could take my older one, and we went to a lot of dealerships with a specific price range in mind and to just drive off the lot with a car (most likely used) and they’d always bring you to a really nice kind of pricy car and it’s like “wow, I’m sold on this” and then “oh.. yeah we’re not doing that maybe another time” went to like 4 or 5 and eventually ended at Honda where we were able to drive out with a brand new civic that literally just arrived in our price range. Love my new car, but was a horrible day of back and forth prior to getting to Honda when we just stopped in a whim on our way home
A big aspect of dealerships that needs to be talked about is financing for sub-prime customers. Generally, people with bad credit are going to struggle to get a car loan with their bank for a newer car if they don’t have a good down payment. However, dealerships often have sub-prime lenders that are willing to approve bad credit customers with little down payment, so long as the dealership pays those lenders a fee. These fees range anywhere from $100-$4000 that the dealer has to pay the lender. This fee is not allowed to be charged to the customer. In turn, the dealership has to sell things like warranty and GAP insurance in order to avoid being upside down in the vehicle that they’re selling. People complain about dealers scamming them with high interest rates, but remember, it’s not their fault that a customer has bad credit, previous repossessions, or bankruptcies.
But, but racism.
My sister and brother-in-law have made 2-3 times more money than me for the past 25 years. It's only recently, due to a fire insurance payout, followed by a flood insurance payout a year later that they have been able to avoid high interest lenders to purchase their new vehicles due to multiple bankruptcies they've incurred over the years. They don't own a home or investment portfolio, and have relatively small company pensions. I just don't understand how people can make so much money and cry at the end of the day (fast approaching 60 yrs old) that it's not their fault that they have nothing to show for their years of work. I've made a lot of poor financial decisions in my life, but since my divorce in 2000 (at which point I only had a car to my name and paid support up until 2008), I've still managed to build nearly 1.8M in personal Net Worth (yes, I bought a couple of rentals before the house prices shot up) on an income of 45K in '03 to 67K in '23. I have no sympathy for people who are addicted to spending.
I bought a second hand 2019 Nissan Micra at a Nissan dealership in Belgium a few months ago. Over here that's a great way to get a good car, not overpay and be sure you get a decent product (manufacturers don't want to sell you junk from their own dealerships because it'll hurt their brand's name, even if it's a used one)
Do you have the price haggling over there, too, or is that just an American thing?
I know 3 people that recently bought a car recently. All three of them ended in lawsuits which went in the favor of the customer with"new" cars being used and previously in accidents, with bad tires and twisted frames. All three of them had the car for less than 1 year and had to buy another one.
Sad reality check here. Was at the dealership this week. Went to trade in for a used vehicle, was told that IF I had an 800 credit score I might qualify for 9% interest.... BUT IF I wanted a New version of the same car I could have a 2.3% interest rate and my payment would actually end up being LESS!!!!
The dealers in and around Florida are adding, “Dealers Name. CARE CARE”. It’s a $3,000 fee with a list of things that they say they added to the car and it’s NON-NEGOTIABLE.
How about an episode on car repairs? The markup on some things is just insane!
Hmmmmm the scummy car salesperson's sinister cousin... the scummy mechanic. Will keep this one in mind, thanks for the suggestion!
They must of learned from the medical industry.
If more people weren’t scared of turning a wrench maintenance would be so much cheaper. People’s inability to do basic tasks themselves has allowed shops to charge ridiculous amounts for labor. My dealer is up to $250 an hour for labor now. It was $150 a few years ago. Brake fluid change? $20 of fluid and $250 of labor. Yikes
This is true, I worked as a car salesman and one of the first things managers teach you to do is to take customers car keys away from them to keep them more time there and make them want to purchase after hours of being there
That's how you get the cops called on you
I’m a new dealer. And I chose my dealership specifically because their out of the way and not a spot you can just drive into unless you look online and get our address. This forces them to give good prices without a bunch of dumb fees or we just wouldn’t get customers. I make the same amount wether you get the warranty or not. So I can be honest with my customers. If I couldn’t I was going right back to just being a tech. Tbh I still might because having everyone I talk to think I’m trying to screw them over the second I see them is kind of a drag
Well blame your job title it comes with the territory
I'd say maybe you could change their perceptions on the title, but that might not be a good idea.
Nah buddy u still trying to fuck someone over and it aint the people who pay u its gonna be the customers 😭😭😭😭😭
The last several cars that I bought were from CarMax because there is no hassling on price. I shop online, do my research before even going in. I then have my financing already done so I’m a cash buyer.
In and out, no hassle, no wasting my time. And compared to dealer add ons and fees, it’s not any more to buy at CarMax.
I worked at a dealership in my 20s and ended up hating the dealerships more!
I'm looking for a used car myself just to get me to work easier and it's so expensive. My work is only a 20 minute drive away but it takes 2 hours on the bus, and outside of work I miss the freedom of being able to go anywhere I wanted, but I just can't afford any decent car even if it is used.
Car manufacturers are also getting ridiculous in many respects. I think about how my 2022 Subaru Ascent Touring comes with absolute garbage tires (I actually bought new tires after only 1,000 miles on the odometer), and it has the capabilities of remote start, but you either need a subscription to their online service thing so as to remote start with your phone, or pay about $400-450 for a remote start fob, like a fob that's literally just one button, the keys you get with the car do not have the ability to remote start. The sheer greediness with so many things like that are often jaw dropping and rage inducing.
You don't lose the car you lose the keys. And when the customer says they're leaving to check out other stores, you have them take your vehicle, so they have to come back.
In Brazil manufacturers can sell their own cars, and generally the experience is better than buying an used car. They will also try to sell you a bunch of stuff, but they are way less aggressive than put on this video.
About fictional fees, this is completely illegal in Brazil, and if you pay, you can sue the manufacturer with big changes of won more than you paid.
There will not be any direct to consumer anytime soon. Dealerships are buffer systems between the manufacturer and the customers. Manufacturers can force dealership to buy the cars, making the manufacturers wealthy while making the dealerships poorer
I once pursued the idea of obtaining my Dealers license in my province in order to be a "portal" for people to go through me and buy directly from the manufacturer. I would order the car factory direct and pass it on to the customer without the stupid markup. never finished the idea though.
Here in Mexico, the company that does the financing for VW is the actual VW factory in Puebla and they charge like 17% and dealerships do not let you pay in full making you finance with them (if you decide to finance from a bank you go to the back of the list).
With the add-ons that they claim can’t be taken off. You simply tell them “if you put them on, you can take them off the car” and if they still don’t, walk away.
Just bought a car and had this happen. $1200 protection and antitheft package. No thanks. Oh we already did the work. Well that’s 5% of the car price so I’m gonna leave now. They cut the price twice and ultimately the manager came out of his office, asked if I wanted the car, and removed the charge for it. Car had been on there lot for a looooong time though, so doubt this will be a similar occurrence for others.
@@cheapdrunk8531 that’s good you stood your ground. Most people fold and have been waiting in the dealership for like 4 plus hours and have the mindset that they waited this long and they aren’t leaving empty handed. All dealer tricks
Tell them they have one hour or what ever the limit, and that you will leave deal or deal at that time. @@Alamina5.0
Come to Calgary and tell us windshield insurance isn't absolutely necessary. I've replaced mine four times in a year before!
I think far more scams happen at their service department. Took my car for diagnostic due to a random suspension noise. Only issue I know of. They did not even attempt to diagnose the issue but suggested that I replace multiple parts most of which are less than a year old. They want over $7K to replace stuff that are not broken. The only thing they got right are the tires. I brought this to their attention and they had nothing to say. Great experience at the Toyota dealer though. They put a lot of effort diagnosing an issue and accepted their recommended fix and the issue was gone.
Informative as always. I especially loved the part about making sure it's safe for your loved ones while showing a clip of a young girl riding in the front seat sans seatbelt.
Keep up the good work.
HAHAHAH okay we didn't realize she wasn't wearing a seatbelt....... or did we 👀 Thanks for being a part of the team 😅
Car-centric design of cities, taxes not included on the tag and waiters living off tips - things that are so bizarre to someone from outside the States, nearly as much as Electoral College.
The US was founded on being different and that's how we like it. Just because everyone else runs off a cliff doesn't mean we have to as well. It's our thing to not do what everyone else is doing because we have the freedom to do so.
@@bwofficial1776 I think most countries are watching the US jump off a cliff and are deciding not to follow, the US isn't the only country to have freedom, hell it isn't even the number 1 country on the freedom index and has been reduced to a flawed democracy since 2016. I quite like my freedom of being able to go to the hospital and recieve fully subsidized Healthcare if I need it, then I also really enjoy my country only having a $5 charge on most medications, and once we hit 20 medications a year it's fully subsidized. I'm glad my tax money goes to bettering our population. The US could do it too if they skimmed a very small amount off in regards to the size of the military budget, but bombing mostly unarmed civilians overseas is much better than taking care of your most vulnerable people.
@@bwofficial1776 That's fine. But if you copy some other countries homework we won't stop you from saying it was your idea all along. *Cough* like better transit *cough cough*
The election process has been destroyed in America and the downfall of the country shows it... 100 years ago the politicians decided they needed more control and started screwing up a good thing.
For the tax not being included in the price it's because there is no VAT or national sales tax in the US. Sales tax is done on a state by state county by county basis.
That one about hiding the customer's car is definitely true. Saw it happen many a time at a Ford dealership in the Uk that I worked in.
I work at a car dealership now it's the best money I can make in my area, they use to throw the keys on top of the building to keep customers from leaving, we've long needed regulations to keep greedy dealers honest. I swear if my managers had to be honest they would choose a life of crime over honesty
"I work at a dealership"=ima piece of shit who lives off peoples mistakes
In Denmark we got 150% tariff on new cars and then 25% VAT on top. So we have a huge market of used cars here.
This problem isn’t only the new car industry. The used car industry is just as bad, maybe even worse right now since the shortage applies everywhere. I worked at a third party used car sales company, and I saw the sales paperwork for a car identical to mine (8 years old), with more miles, and some poor person out there paid more for it than I did my car brand new off the lot. Making any large purchase right now is just a nightmare
My partner works at a used car dealership as a mechanic. He told me they, by default, install a "safety tracking device" with a subscription service in all cars the dealership sells. The cost for this upcharge is $500 and is unavoidable, and the dealership profits by about 400 percent from this upcharge. Just a small example
Will admit, I payed list price without even trying to negotiate. I needed a truck for horse-trailer-independence. And when I test drove the perfect used truck that even included heated seats and a backup camera there was no way I was letting it out of the lot with someone else. But those prices and add-ons are painful!
When you said "no way I was letting it out of the lot." That sounds like you're the dealer. 1st part sounds like you're the buyer. I'm confused.
Well, I have a much cheaper way of getting heated seats and a backup camera. I put on warm winter pants for heat, and I turn my neck around to use my eyes backwards. Neat trick eh?
What does the horse think of it?
I’ve been charged with checking out a new Toyota Corolla Hybrid here in Portland Oregon, by a friend that doesn’t want to go through all the dealer BS. The advertised price for it online, including transport, dealer prep, etc etc is $26,900. After contacting the stealership, they sent me the REAL price, which reflects an added-on $3,000. When I accused them of gouging, the manager sent me a note explaining that, since the car is in short supply, that they can add whatever they want to add. I told him I would advise my friend to shop elsewhere.
Overall, be aware about APR rate, trade in roll over fees, financing, gap insurance, b2b insurance, markups, antitheft garbage, buzz words, and most importantly to make sure you love the car that’s going to stick with you for years. Also I highly recommend cargurus, autotrader, and truecar for finding the best value. Ps it’s better if you’re willing to drive a couple miles outside your town or city for a better deal.
Very informative! I'm in the market for a used car. I probably would have had one a lot sooner but my autism has delayed almost every major life event others get to experience while they're young
Meanwhile we here in Singapore with our even more expensive and eye gorging car prices. Best of all, it is mandated by the government.
work at dealership and they will keep hold of keys just to make you frustrated into buying the car or break you down for you to just get it to be left alone
End dealership protections. Their days are numbered.
My girlfriend bought an 07 accord for 5k the same week my friend bought a 2021 Toyota Rav4. They both haven't had to do a single major repair and spend about the same on gas. Why are so many people big on buying "new" cars?
Definitely tough because a lot of people see them as the only reliable way to buy a car!
I bought from a person, rather than a dealership...I have funneled so much money into a car that I probably shouldn't have bought in the first place. A lot of people have a point! But I think the bigger issue is that there generally aren't any good choices when it comes to buying cars
Buy a motorcycle...
@@Waldo1122 Most people prefer safe vehicles that can carry more than two people and/or stuff and can be driven in bad weather.
@@bwofficial1776 Motorcycles are perfectly safe, it is the rider that makes it unsafe, if you go 100+ mph on city streets, don't expect to live long.
@@Waldo1122 Or if anybody else overlooks you and hits you, are turns into your lane. Motorcycles are more dangerous to operate than cars. No matter how careful you are.
i work in a european dealership for lets say one of the biggest car manufacturer on the planet.
we get absolutely screwed over by the manufacturer.
they refuse to pay for warranty work over small formal mistakes, we get bombarded with tons of unnecessary accessories, and unless we didnt agree to ridiculous conditions we wouldnt even have gotten cars allocated for the next several years.
i dont know who much different it is over seas, but here small dealerships have a hard time surviving, which is why theres less and less of them and more and more consolidation of big names.
I'm planning on buying my new car through Coscto's Auto program. They have pre-negotiated set prices set with local dealers, so it seems like it'll be much less stressful. I was expecting the price to be at MSRP, but apparently the Hyundai and Kia dealership near me negotiated $1,000 under so it seems like I'll be saving money (looking at an Elantra N-line and Forte GT).
Look up Kia boys then just buy a corolla. You'll thank me later.
@@eurosonly yeah, I know about that. The vulnerability doesn't effect the 2023 cars, and I'm not in an area that is prone to stupid things like that. Only real issue is that insurance may be a bit more expensive. I really like the car though, the price overall is still really good, and I can actually get one before the end of the year. I'm also not a fan of the Corolla, so if I was going to get another brand it would be Mazda.
@@eurosonly They finally put immobilizers in the newer models.
One that killed me is a water repellent add-on a Bruce Titus Volkswagen used, Liquid Diamond I think it was. Really just rainx in the little wipes for the windshield. $150. In the desert.
I always feel good going to a dealership because I know they have to earn my business not the other way around because I find my own cars that I want to buy because I know what I like new or used I only buy what I like and if they don’t have it I will walk away
I’m a buyer at a car dealership. I’m supposed to acquire all of the used cars and I appraise customer cars and try to convince the customer to sell me there car. I just started this job last year. I one time appraised this lady’s car when I was first starting out and I took this lady’s keys home to her car with me by accident. Completely unintentional too, I put her keys in my pocket and just went home. I got a call from my manager and I felt my pocket and scream OHHH SHIT. I start driving back to the dealership as fast as I could and it’s about a 30 min drive from where I live. I ran out of gas but was able to make it a gas station on E. I then realized (since I was first starting out, and this was my first job and I haven’t made my first paycheck yet) I was out of money! Panicking I call my friends and beg them to pay me so I can get out of my situation and I’ll pay them back. After about 50 mins I finally made it back and apologized alll over myself. I didn’t get fired but wow that was a stressful situation that was entirely my fault lol.
Worked at a dealership for a good 20 years. Everything is a scam except for Gap Insurance. That's the only thing I would recommend buying with a car lol
Absolutely must have Gap insurance. If your car gets totaled in an accident regular insurance will only pay about half of what you owe on it if you have a car loan.
Where should I buy a car if I where going to buy one? Just want to know if there other alternatives. Since I don’t know to much about buying cars
I remember the car dealership offering nitrogen for my car tires because it would “prevent the aluminum rims of getting white oxide power on them”
I had to point out that it would only help the part of the rim you can’t see and said no thank you (luckily they weren’t pushy, I think they realized I knew more than most)
Perfect timing of this video, just got in a case accident and need a new car.
I had a car dealer lose my keys. Had another break off the shifter then when I got back to it they told me I brought it in that way. In 64 years I only ever bought one new car and it was a Tesla and I bought it online.
Kinda hate? Try absolutely hate!! I love driving and I am a car enthusiast(who also supports that governments should always make massive investment in public transit, bicycle and pedestrian infrastructure especially in urban areas!) but buying a car has to be one of the worst retail experiences around and I dread any time I have to do it, which thankfully is not often as I drive my cars until they're done which means more than a decade at the minimum. I still remember one dealership at the last minute, I was one initial and signature away from completing the purchase, trying to slide a $200 extra charge. I balked and they actually had the nerve to ask me if I was willing to let this great deal go over $200? I retorted, "No but you are!" and walked away on principal! Needless to say I shit talk them and tell anyone I know to avoid them when car shopping!
I'm proud of you.
When you said the $12 carton of eggs plus tax. We don't pay taxes on Eggs or food groceries in the USA, Levi... Do they charge tax on groceries in Canada?
You definitely live in New Jersey or Oregon
Kansas does
Washington been paying taxes on food since 2016 .
When they steal or “lose” your keys, it just means that they really don’t know how to build value or overcome objection. I’ve worked at dealerships where some salespeople would do this and they were normally delivering 3-8 cars, the bare minimum or failing to hit their goals, every month. They dont know that a part of the sales process is being able to accept “no” some times.
It's insane to me that someone could be owning a car while simultaneously too broke to pay for gas
This industry has never been honest. Dont tell people that. Selling cars has been dominated always since the beginning of it's time by those horse traded, scammed, and took advantage of people. Just because there were 10 dealerships out of thousands that were honest does not make the industry honest.
I never made my friends jealous with my Toyota Yaris 😅
Also I don't have any friends 😐
I'm jealous. My mazda is a wannabe toyota.
I absolutely love the Overlay you're using on B-roll like at 1:13. Where can I get this please? The black dots overlay.
Just when I was thinking, "hey, you didn't mention the different sales model of Tesla" you did. Thorough as always. 🤠Love Future Proof. ❤
I bought a 2018 Mercedes-Benz 300SLC W, last October. I wanted a little bigger car, but, due to the virus, none were in stock. I returned for my 50,000 mile service, (Free!!!) and they had a SLE350 W4 AMG, So, I traded for list price minus my trade in. Mercedes-Benz Financial picked up the new car in 15 minutes, and I drove it home the same day!!! It is a 2024, and has a bumper to bumper warranty for 84 months. I have been through the ringer before, but, that was from a dealership in 1985, for a Trans Am, and they added everything they could think of to the sticker price!!! So, it depends on the dealer.
I get a car from Lexus in Canada and the experience was amazing! Sold at MSRP, super friendly and accomodating to my schedule.
I'm usually one you start with politeness but once at one of those pop up car dealer places they tried to convince us "young stupid couple" to pay way over priced used cars. They kept stauling us to get a signature. I started loud talking accusations they couldn't denie. We got our keys super fast. They couldn't get us out of there fast enough.