The latest update: After my parcel was collected, and after a small wait for a few days, once it had arrived... I did indeed receive a full refund. Phew!
@@KirstyCampbell22 Also the fact that most the of things were not even Disney in a Disney calendar. Also that the back of the box said that it was Mickey and the ornament was clearly Minnie. Plus the misprints. thats not okay in any box no matter how much you pay. But when people spent over $1000 on it thats just not excusable.
@GoddessPrincess Totally agree. Its false advertising saying its a Disney calendar when it only has a handful of Mickey Mouse stuff and then some things that are generic christmas decorations!
What makes me sad is, that you recieved your refund because you called them before the return period had ended. 1. that is probably why they didn't answer your emails, because they hopped it would run out and 2. what about the people who open it during December, but bought it in October or November, can they get a return? This is just all around bad service!
When you pay $1300 for an advent calendar, all the items in the calendar should be pretty from ALL angles. The first Mickey ornament let me know this was gonna be a letdown cuz it would not have been that hard for them to mirror the opposite side of ornament. No, instead they left the ugly backside of the Mickey print on a flat surface.
All the ornaments look so small and cheap to me… for that money I would expect some really nice ornaments… I could curate a calendar myself way better for half that price
Yes!!! I just commented that under a separate post! They didn't even have the decency to mirror the image, I don't care that it's the “back”. It made the entire ornament look cheap and from that point, I too was over it.
So at the end the customer service mentions she'll get a refund because she's within the return period. Not because of the misprints. If she waited to open this in December like most customers would she might not have been able to get a refund! What abysmal customer service on top of cheap products. I don't think I'll be buying from Swarovski 😬
Plus the fact that she tried contacting them two weeks before. If she finally had someone on the phone and it was past the return period because they IGNORED her, would they honor it?
Not to mention, the "crystal variation" excuse is bs. That works for raw + natural crystals, but Cherri was referring to their print errors specifically. That's also aside from the fact that they were probably cut glass. Inexcusable. I'm glad customer svc was polite and that she got her refund!
Sworovski is clearly aware of the issue and taking advantage of the fact that most people will have fully opened their product outside the return window. Such a scam!
They could have done soooo many fun Disney ornaments- like the Cinderlla shoe, Rose from Beauty and the Beast, Snowwhite's apple, Frozen Snowflakes, OLAF snowman!!!!
@@specialenvy24 It looks like it but the back doesn't specify it is Frozen so it might very well be a coincidence since they didn't bother to make any of the other ornaments that aren't minnie or mickey into disney ones
For a calendar celebrating 100 years of Disney there are so many other things they could have done. The poisoned apple from Snow White, Cinderella's shoe, the flower from Tangled, Evangeline star from Princess and the Frog, Elsa's snowflakes or the spirit crystals. This calendar was a big fat yikes 😬 Glad you got your money back!
The ribbons were cheap ribbons. I would've expected velvet for something this luxurious and expensive. Imagine the beauty and the beast rose with a beautiful velvet ribbon.
I would be furious if I’d spent this much money on a Disney specific calendar, only for a load of doors to not be Disney. They could’ve make the snowflake blue for frozen etc. It just seems lazy. And STICKERS! My goodness…
Especially since Swarovski made a Frozen snowflake previously.... I only know this because I LOVE snowflakes and have a Swarovski Frozen snowflake ornament (or maybe Frozen 2) but it's a gorgeous blue and clear toned multi-dimensional snowflake. So many missed opportunities with this advent calendar
Whether it was stuff that didn't sell or not.. this was just disappointing I have to agree.. and if that's the case the price shouldn't have been as much.. I agree being that it was Disney themed.. there was so much more that could have been.. so many for characters that could have been featured
I think that this Advent Calendar perfectly reflects what kind of company Disney has become in the recent years. They are trying to make money giving us so riddiculously low effort products, that at this point it's just hilarious to watch.
@@jaynekranc8607 Knowing Disney and how anal they are about who can use their characters in what way, they had to have approved this first. Both them and Swarovski are trash.
It’s a Swarovski product that they paid licensing to create Disney probably would have never even looked at it until after production. Plus Swarovski has done this several times through the years with “surprise gifts” that absolutely had no reason to be so expensive.
Seeing all of them on the table together really hammered the fact that for 1,300, I’m much happier with the money in my bank account. If there were no misprints and a lot of the non Disney items were swapped out for Disney themed items, I’d say it would be worth 600-700. Definitely not worth anything close to its current price point in its current form.
Right, then again people pay will gladly pay 100 dkk for a chocolate advent calendar that that gives the same amount of chocolate you can get for 30 dkk. Local currency cause pretty sure an advent calendar will be cheaper in the US if I converted it because of taxes.
I print stickers and I definitely recognize what went wrong with those prints! Its not too much magenta, its actually the lack of the color yellow! So you have magenta and cyan but none of the yellow to help turn those colors into orange or green, or even a warm white like you would want for donald and daisy. Insanely cheap to me that they would even make ornaments with every day printers anyhow, though! You'd think, with how expensive their stuff is, they could afford an industrial printer that detects when its individual colors are running out, or stop itself from printing if its having a ink error! I know only slightly expensive printers for the home that can do that. And really, for the price the least they could have done was make the character faces encased in crystal on both sides, or covered up the printed side with its visible sticker surface with something else.
The printer we have at work gives a warning for the toner as it runs out so you know to change it - surely they would have known it was running low AND why did quality control not pull those items and get a reprint done 🙄
So I found out that these pieces were from other collections that didn’t sell well… which explains the randomness. The Disney company is seriously VILE for this 🤢 the outer shell is just CARDBOARD!!! That’s all!
I literally just said this😂. It seems like no matter the brand or type Advent calendars are filled with samples and off cuts of things people didn't want. Crazy!
Swarovski actually knows so well how to make all the Disney Characters, why they didn't do it with this calender is mindblowing to me. And the printing issue... I'm from that industry, that only happens if you don't care for quality control at all. You can change wrong color printing so easily during the printing process. Every professional printer I know would hide in shame printing like that. WOW, wow, wow, I'm speechless. 😬
no exactly, i went into this video like “oh cool, this must be a bunch of their jewlery collabs and some extra exclusive ones or extra ornaments!” but these all seem so stupid and like sure they’re swarovski crystal but you could easily get so many of them at walmart or make them yourself for just as good quality visually. plus considering they i’m at 15 in the video and there’s SO many repeats of just straight up the mickey shape, or generic christmas stuff. especially for the 100th year of the company, this feels ridiculously not related to disney in any way edit: just got to the 25th door, and yeah that + the jewlery was what i was actually expecting this WHOLE thing to be.
I was really expecting some authentic disney designs. Like some else mentioned, a rose for Belle, Cinderellas glass slipper, even like the medallion the emperor gives Mulan would have been iconic on a beautiful red ribbon. Sad how little thought went into it. My heart is with the Disney superfans who were probably really excited for some lovely pieces to have for Christmas.
I audibly gasped at the idea for the Mulan medallion. Breathtaking! That's why I give Disney x Loungefly serious props. They make so many gorgeous, detailed, and esoteric designs. Basing their merch on both iconic and obscure Disney properties is genius, and they're high quality to boot.
Right? I feel like all advent calendars are a joke now. It used to be a way to feature your best to entice people to buy a larger size and the last gift was always full size or at least extra special. Now companies act like their tiny samples that they used to give away for free are collectors items.
The only thing they HAD going for them were crystals for designers. My grandmother loved their little figurines & had a curio cabinet full of Swarovski. I never saw the appeal. When I started sewing & making stage wear I saw the value. They didn't see that in the designers who used them anymore & no longer sell crystals for that purpose.
Yeah. My grandma worked for Swarovski and she always recieved free Christmas ornaments from then, which were some of their more expensive ones. But when she compared them to her much cheaper glass ornaments they were basically the same quality.
I agree . However when I went to a Swarovski shop with my friend who liked their stuff , they did have some beautiful pieces like the vases . The real Swarovski crystal items cost thousands of pounds for one piece ( like the vase my friend bought )
For £1000+ pounds, ALL of the items should be double sided. For a Disney calendar, one would expect WAYYY more characters to be featured. The items are stunning. But yeah. For the price. Disappointing. 😏😬☺️
1000% agreed. There were some genuinely beautiful pieces in there. And there were the ones which clearly just fill out the space. And if it says Disney on the front, I would expect ALL items to be disney themed! Not some generic ones...
Yeah I was at mcd the other day… and I noticed they were also doing the Disney 100 celebration. They had DOZENS of characters. For having the licensing… there’s no reason why other characters or references to them couldn’t have been used. Personally I don’t even like how they did the character faces so I’d prefer just beautiful ornaments with references to different characters. Which means they could still use the shapes they already did. The green snowflake could have been in reference to Merida just for example. And including STICKERS reusable or not is ATROCIOUS for €1100/$1300. Idc how reusable they are they’re still stickers.
I completely agree! It was one of the first things I thought when she started showing behind the doors! Absolutely no excuse for them to not work from both sides for the price
Imagine getting ignored by Swarovski Customer Service just to be emailed back "Sorry you are out of the return period" - thank goodness you were able to return it in time! One would expect a better CS for such premium items. 😬 I would never shop at them either if this were to happen to me too. >
Personally, I would be dissapointed with so many duplicate designs. For that price, give me different things, not just color variants. LOVE your channel!
The fact that there were SO many errors and that a chunk of ornaments weren’t even Disney…it’s absolutely bonkers how the idea even got out the board room let alone quality control. I’m glad you got your money back and I’m definitely thinking twice about ever buying from them as well.
How could they forget to add Goofy and Pluto? If they were going to go with a Mickey Mouse and friends as a theme they should’ve had the whole gang as character ornaments and not just the 4 of them.
I have last years Swarovski advent calendar. It was beautiful & stunning. I’m thankful I didn’t splurge on this years. I would have been utterly pissed if that’s what was presented to me. Stickers. STICKERS!
My gemology teacher was so anti swarovski, because it's glass with extra lead to give that sparkle. It's not any real kristalstone like they promote it like. And a lot of the jewelry the stones aren't set like proper jewellery. They are glued with special glue or encased with casting the jewellery piece. This is fast and cheap, but you will also lose stones over time. Also the rhodium plating is a little bit more expensive, but it also has a purpose for the seller. Because silver turns black with time with oxidation. Rhodium doesn't. So you can sell it for a longer time period without having to polish the silver. (I'm an goldsmith btw😅)
The German TH-camr „Malwanne“ unboxed this calendar, too and she even had one of her ornaments arrive broken. The ribbon was not attached to the ornament which is also a no-go for such an expensive calendar. And she also had the Minnie print on backwards. Also I think it’s so disappointing calling it a Disney calendar and only including mickey, Minnie and Daisy and Donald. So many missed opportunities…
@@nordgirl9372 because they are a bijou brand. A really expensive bijou brand. They dont sell real gold or real silver. I always mesmerized that the majority of people dont really know that.
@@gabrielleduplessis7388goofie didn't even make it 😢 they could have take two of the not Disney related stuff and made goofie and Pluto charms..at least they would have kept the theme that way. Right now they should call this set a mickey set
At the end it was mentioned a lot that there were three misprints, but I would absolutely count the Minnie one a misprint too! Either because the bows are facing the wrong way or because they weren't even supposed to be on there! And it is absolutely insane how many days were just generic items instead of Disney related, in a Disney box. I also don't understand the way they placed the items behind the days? Why would you need an ornament on the 24th and 25th? They so could have easily put the two necklaces there for an actual Christmas present while the ornaments would still make a bit more sense before. But I guess once there are stickers in a calender for one full day, people shouldn't expect too much. :/ Thank you for a fun video!
yeah no the minnie ornament with the little stickers are 100% gotta be a misprint. why would there be a bow design on the back facing away from the front?? definitely a misprint and so disappointed
I was soo confident that the snowflakes were a reference to Frozen but apparently, no thought was put into making these items Disney-enough. For a multi-billion Company you would've thought that they have one of the best people in conceptualizing these products as Disney is supposedly, all about imagination. How wonderful it would've been for the classics to be represented on their 100th year Anniversary merch, but sadly, Disney as a brand has declined over the years.
Same! I'm not even a Frozen fan and I assumed that's what they were. Misprints, reprints, and a serious lack of branding plenty of iconic characters. What a waste.
When he mentioned that you were within the refund period, a conspiracy theory started forming in my mind: what if all the emails were going unanswered because they were hoping that they could keep this up until the refund period was over, making it impossible for you to get a refund? Can't believe these shady practices by two big name brands
Ouch. That's all I really have to say. You covered everything I was thinking in the video. The flaws of the 3 prints, not being Disney related, repetitive, etc. It was super disappointing even if it weren't so expensive. The fact that it's such a huge fancy expensive brand, there are no words. I'm glad you received a refund. Thank you for sharing as always!
@@cherrywallis I was so very impressed when you took a moment to thank your viewers for their help and being able to make such large purchases. I can't even begin to tell you how many things I've seen open on TH-cam over the years yet never mentioned that simply viewing can be a small contribution. This says an enormous amount about your character and also that you look at us all as a community and that's quite wonderful. Very sorry that this was a disappointment but pleased how things worked out.
I get they were going for ‘subtle’ with some of the generic designs, but there’s such a better way of doing subtle Disney without going generic and without just printing faces on 😂
I also think they labeled that ornament with the backward Minnie print as "Mickey" since they realized they were printed wrong and were hoping people wouldn't notice or consider the Minnie bows on the back as a hidden bonus. SADLY- Not surprised at all that defective items are stuffed into these advent calendars since they tend to be cash grabs and ridiculously over priced 😅
You’re not the only creator I’ve seen who’s been so disappointed by this advent calendar. It seems like a lot of brands really drop the ball in terms of quality and delivery this year 💀
This shrink inflation has got to stop and I expected more from a brand of that caliber. I'm so happy you kept it real and was more than justified in seeking a refund. This why we need to support small businesses as these companies have forgotten about who keeps them going .
yea... actually MOST things today are not good quality any more. if they look like it.. its all an illusion. actual quality products are hard to come by and extremely expensive.@@stephjezo6470
I would rather have a 12 days of Christmas with all Disney more details and a bit cheaper. It still wouldn’t be in my budget, but there was a lot of filler items.
I can see dropping 100+ on a gorgeous, bespoke heirloom advent calendar that can last years and you can see the grandkids fighting over after you die. This isn't that.
So glad to hear you returned it. I am a lifelong Disney fan and I have to say this should have never made it out to a customer. Disney once had a very strong control on quality and now not so much. They should be very embarrassed. I hope they have done something to make up for this.
I am so proud of you for going through with the annoying refund process - I know lots of people would just give up given the poor service and inconvenience!
I couldn’t stop looking at how beautiful your nail color is! 😂 I can’t not believe this was 1100 dollars and it was basically the same ornament over and over again? Also stickers??!? They could have knocked this out of the pack and it’s a complete flop! Like no cinderella slipper but frosty circles?!?!? Worse is the customer service person that answered umm seems like she was umm caught off guard a bit lol
If I were doing a Disney Swarovski advent calendar I’d take out the stickers, the 4 printed ornaments and the 9 NON Disney ornaments and replace them with the following: an enchanted rose, a genie lamp, a 100, Cinderella’s slipper, a poison apple, a light saber, a crab or clown fish (for the little mermaid), a sun ☀️ (to represent the Repunzel symbol), a clear snowflake ❄️ to represent Elsa, a lion cub head (to represent the lion king), an elephant (for dumbo), Mike (from monsters inc), a Pixar ball, a balloon (for up), and a Disney D.
For that price, there should have been 10 of those full heads ornaments of multiple characters, 5 of the Mickey-eared shape ones, 5 necklaces and then 5 filler star/generic Christmas ornaments. Then - MAYBE - it would have been worth the price! Oy.
Completely - should have had mickey, minnie, donald, daisy, pluto and goofy like day 25. The others could have been related to the princesses (cinderellas slipper etc) or some og characters like oswald or clarabelle. Not worth the money
@Fbisdbjf exactly with how huge the Disney franchise is they don't have an excuse with not having enough characters to use or iconic items in the Disney universe
I hate to be Devil's advocate, but here I go anyway... £1100 feels like a lot of money, but at an average price of about £46 per item. That's not a lot of money for a Swarovski item. The 3D Mickey is probably worth £150-£200 by itself. If they filled this calendar with what you suggested, you'd probably pay around £3000 or even more. The misprints are unforgivable, no matter what it costs.
@@AlexKnight1978That's what I was thinking as well, but then they could have made it smaller, more curated, and call it The 12 Days of Disney Christmas or something.
I've never seen a video of yours before this came up after something else I was watching and I LOVE how grateful you are in the intro and your energy is so friendly and authentic- I will be subscribing! 💕
I am so glad you did this to get the truth of their poor quality control and customer service. I hope people considering this calendar see your video before ordering one!
I love how calm she was with the person behind the phone, I do understand how frustrated she was since she clearly spent a lot of money love you Cherry ❤️
I totally agree with you. Even though Cherry was rightfully disappointed and frustrated with the company, she remembered that there is a person on the other end. A person that is not responsible for the mistakes and trying to help her sort everything out. I'm glad she shared this with us. To show how you deal with these things.
I’m glad you opened and reviewed so other people don’t waste their money and I’m very happy you received a refund! These should definitely be double sided and could have been done so much better! Personally I feel they could eliminate the printing all together, they could have been creative. They all should have been like the Mickey you opened last.
An opened sticker box on arrival, 2 misprinted Minnie ornaments, misprinted Donald ornament, misprinted Daisy ornament, the extreme lack of Disney themed ornaments This is definitely a serious issue for a box that is over 1000 dollars/pounds/ect. With that many issues, you should be allowed to keep the item, get an exchange of the misprinted items, and still recieve a full refund. That whole experience is completely unacceptable. It is good you got all your money back though!
As a Disney fan, watching you open this box was extremely disappointing. Thank you for being very honest about disappointment you felt. Looks like they failed us!
I have found with companies that after they outsourced their customer services overseas they are far more resistant to giving valid refunds. It happened with The Bay who refused refunds they used to always give before outsourcing. Seems shady that they suddenly got the information the day you contacted them They want people to give up. Swarovski has gone downhill so much over the last decade or so.
JUST what I want for Christmas - going back and forth with unresponsive customer service because it's outside the default return period but during the busy Holiday period!
NOT WORTH IT! I didn’t buy this calendar and it still frustrates me. I’m like lost for words on how disappointing this company and calendar was. They had such an opportunity to really make this great and they FAILED, epically! Thanks for sharing with the rest of us!
And I thought a lot of the pieces looked more like cut fancy plastic rather than cut glass too. I thought Swarovski was known for the bougie/fancy stuff but I guess everyone's getting cheap these days. That's disappointing.
if i had bought this i’d want more variety and actual work like how the last ornament looked, different colors too and more high end ribbons, i wouldn’t want to follow the christmas color scheme if i’m paying that much there should be like 2 ornaments a day crafted perfectly
Not sure if anyone has mentioned it. I used to work at a swarovski store and all their "silver" metal is actually rhodium. It doesn't tarnish and stays nice and shiny for years.
I'm sure that's what they told the sellers to say, but it's not true. This stuff is being promoted as it is a by-product that they have found a way of using. It rubs off, however, and need to be re-plated at least every 6 months. Do a good bit of research. You'd be surprised/appalled.
I would love to have been a fly on the wall of the return center when they got this back. Pretty sure these advent calendars need to be packed by hand, so there's *no* excuse for those misprinted ornaments being included. Now I'm super curious how many calendars had the same problem...
A german TH-camr (her name is "Malwanne") had the same amount of mistakes with her calendar. One or two doors lost their content, a misprint and multiple ornaments lost the attached ribbon. I am impressed how much you could mess up with one advent calendar.
Hi Cherry. Loving your advent videos. Just so you know, Swarovski jewellery is not normally made from sterling silver but from base metals. It is then rhodium plated to give it the bright shiny silver look but in fact in make up is similar to costume jewellery. If it is sterling silver it has to be hallmarked 925 and the only marking on Swarovski jewellery is their logo. (Btw I work in an independent jewellers and rhodium plated silver is not that expensive). Love the channel.❤
Yes you’re absolutely correct. I have several Swarovski jewelry pieces, and they’re all base metals… plated with whatever color they’re supposed to be. I wait to get them on sale because I find them quite overpriced otherwise. They’re very pretty, but overpriced in terms of value.
This is the first video of yours I watched and now I’m hooked on advent unboxing haha. So, I looked these up, and individually they are sold for like $50-100! I guess this definitely is a big value but…Makes one evaluate if they’d ever get any of these individually
I’ve seen many photo articles / interviews with the Swarovski family members, they are ridiculously wealthy. It seems it’s because they make their stuff so cheaply but overprice them gigantically and we’re all gullible enough to buy it, honestly, it’s tat!
As someone who has Swarovski ornaments, albeit before they changed their goals and style as a company in 2020 (which is super fascinating and why I think they're doing things like Disney advent calendars now), I'm upset by this. The ornament I have is stunning, well packaged, with a strong and sturdy velvet ribbon that has survived over ten years of Christmas without damage. Their quality of craftsmanship in faceting remains unmatched. But, this is a shame, both on Disneys end and Swarovski.
This is as much on Swarovski as it is on Disney. It is their license after all. Meaning they approved of this being OK to represent their Brand, image and all! Swarovski customer service was incredible weak as well: what is there to investigate? Mistakes happen and they sometimes slip past you, nothing to be ashamed of if you immediately act upon it. It’s personally disappointing to me as well, since a lot of my Christmas and birthday money went to this brand since I’m 12!
I completely agree with you. For something this expensive and high end, the quality control should have been top notch and they should not have let defects through at all. To me, it looks like they cheaped out completely with the items. And considering about half weren't Disney themed seemed like they shouldn't have even been included at all. Some of the colored bits looked like cheap rhinestones you'd get at a dollar store. The snowflakes I thought were to represent Frozen since the green one looked similar to the one Elsa makes but green but to find out they're just generic snowflakes is a real let down. I think for that price point, they should have made each door a character like the Mickey head and it would have saved so much more headache and they wouldn't have so many printing errors. (Honestly with the right molds, could probably make better ornaments with resin for a fraction of the cost...)
Stickers!?!? So they’re just going to give us the same thing in different colors? 😂 They should have done more of the style of 25 but with different characters or items representing all of Disney. Thank you for reviewing this for us! I’m glad you got your money back!
@@iamsoverybored878 At least they are Disney themed, unlike the stars, snowflakes, etc. @YvetteRose3 Having more shaped heads would be both more expensive and make the 3d Mickey head have less impact as a finale. It WOULD make it cooler as a set, though. I expected more Disney in a Disney x Swarovski crossover advent calendar.
@@rivenrime Even the stars and snowflakes _could_ have been disney themed, if they'd just bothered to try. I mean one of disneys biggest songs is all about wishing on a star. The disney magic is like magic star sparkles. And Elsa has snow magic?? (Though of course, they'd need to re-haul the whole set to include more characters than Mickey, Minney, Daisy and Donald if they wanna include Elsa.)
for a Disney theme advent calendar, I was expecting more Disney characters! one set of Micky ear was enough for me! and yeah the stars and flakes were pretty but if they'd done all the characters head like the Micky head at the end it would of been worth a lot more! and especially like a company like that who uses a printer... would of expect better!
I bought the Arwen Swarovski Evenstar pendant when the first Lord of the Rings film came out. It cost nearly £100. I wore it twice and the central stone fell out. Have to say the customer service from the Forbidden Planet shop in London was amazing - they sent a replacement straightaway but I have always been too afaid to wear that one in case any of those stones fall out too.
I love your nails. Stickers in a $1300 calender (if its for the day, and there's nothing else) feels like a slap in the face. Then again, I'm not a Swarovski collector. Maybe they find that an exciting item. Anyways, love your videos!❤
Ich hatte ihn schon gesehen und sage auch für einen Sammler von Swarovski ist der Kalender ein Schlag ins Gesicht! Um das Geld ( 1.200,-- € in Deutschland) kann man bei denen sich wirklich schöne Dinge aussuchen! Alles Liebe an alle
I'm not a Swarovski collector either (not a Disney fan either), but I actually didn't mind the stickers this time! They were reusable and the crystals would look beautiful when light hits them -- I immediately thought them as window decorations. 😊
Holly molly!! Madness for that price! Thank you for your honest review and experience with their customers survice! Glad you got a full refund at the end! Loving the series so much! ❤
Thanks for plunking down so much £££ on this calendar and sharing your opinion on it, Cherry! I also appreciate the color coordination of your sweater and nails with the box.
For an expensive calendar I think instead of putting in crystal snowflakes and stuff they should’ve added like the Disney characters like goofy Daisy, duck Pluto, and the stickers. I don’t think so. That was a mess. Glad you got your money back though.
I'm so glad you managed to get your refund! They had a MASSIVE opportunity to do 25 different Disney ornaments. I was expecting to see snow white, cinderella, little mermaid etc. Very disappointing definitely for the price. But loving the series cherry cant wait to watch the others ❤
As a former Disney Cruise Line Merchandise Employee, where I handled and sold many high value gems in Disney themed products, this was VERY disappointing to see. Swarovski has the ability to make much better products. My only guess is that they didn't want to do some of the figurines as ornaments because they could have already been done in larger sizes, and sold individually. Someone mentioned Cinderella's glass slipper, Elsa's snowflakes, a poisoned apple... while that may be a cute idea, there may be an issue with licensing them in Christmas themed settings. Ie, replacing the butterfly on the new Cinderella shoe with holly; carving a year or Christmas character silhouette into the center of Elsa's Snowflake; maybe even figuring out how to do poisoned holly cherries... crossing character lines is a little more taboo, which can be understandable. For example, Elsa has no idea who Mickey is, except for in the newer video they did for the 100-year celebration. And those ribbons were ATROCIOUS. They were nothing but simple ribbon I could buy and use a lighter to finish the edges from fraying at Joann's. I'd expect velvet ribbons with metal finished ends instead of knots and/ or maybe some cute tassels. If they were going to be polka dotted, they'd need to print those polka dots on the velvet. Unacceptable. Cheap. Finally, the excuse they gave you about discoloration? That's for the CRYSTAL. NOT the printed image on the back of the CLEAR crystal. I can accept a small difference in color on a crystal bow or ears. NOT an image that should have been quality checked and tossed before being transferred onto the glass. Discoloration like that has to do with the printer. They dropped the ball big time on that excuse, and I call BS. If I still worked there, I wouldn't encourage anyone to buy them.
I just looked at their website and saw the Donald ornament and wow, it’s night and day! The advertised ornament is vibrant, clear and bright, you can tell yours is funky but it’s so stark when you compare what it was meant to be compared to what it was. I’m glad you got the nice Mickey to compare because otherwise I feel like it might have slid under the radar. It defiantly looked off but I feel like sometimes it’s easy to convince yourself otherwise when you can’t compare. Also, that Minnie circle ornament made for 4 misprints in my book. It was either backwards or meant to be Mickey according to the box, either way it was wrong.
I’m wondering if they didn’t get back to you when they realized you wanted a refund, because they were waiting for the window for return to run out. So glad you were able to get a refund for this. It was overpriced and unimpressive, but the unboxing was great as always, Cherry!🍒
I looked up what the characters colours are supposed to look like and they were no where close to what you got. I’m glad they agreed to accept the return. Insane!
As a hard core disney fan I would be disappointed in this calendar, for the price Id expect more disney references and characters to be included. The miss prints are incredibly frustrating and yea Id be super sad with that calendar
It's somehow even crazier to me to imagine the printing error outside of a wildly expensive advent calendar. Like imagine you have a relative who loves Donald Duck, so you go online to buy them a Swarovski Donald ornament. On it's own that ornament would probably be like 80-90 dollars. And then they open it and it's pink -.-
As far as I got it, they said that bc of the material, some discolouration was possible (IE not every print will look the exact same and some *minor* colour variations can occur). *But* the prints that you received were obviously misprinted, which is why they were willing to give you a different one.
I have a jacket I bought from the Disney parks in 2007. It's still in great shape. With the kind of quality Disney puts out today, I don't imagine I'll be getting another one like that.
I got this as a gift from my uncle who is a CEO. I love the little ornaments, but the stickers and circle ornaments were not great at all. My family loves Swarovski though, especially the mini zodiacs. Those were so precious to me as a kid, still are ❤
Wow I can't believe your uncle spent that much on your gift 😳 I'm sorry he spent that much for it to have so many issues. To be honest no calendar should cost that much and include stickers and have so many mistakes. This would be disappointing for anyone who buys it. 😕although who knows these mistakes maybe be worth more in future if most get returned and destroyed therefore they may become collectable in the future. Saying that I'm not sure how it works with things like this, I'm not sure if the misprints make them more valuable like it can with books or not 🤔
I was hoping for a Cinderella shoe and the snowflakes be related to Frozen. Disney is not only Mickey and friends. They even missed the marked on Mickey's friends. Missed opportunity. 😢
This is the single most unhinged and outrageous advent calendar I have EVER seen. So glad you got a refund - but coming from DISNEY, this is actually unbelievable.
@@cherrywallis That would make a bit more sense... Disney would be most invested in the quality control of the printing. Shocked it passed any kind of quality testing though lmao
@@ANPC-pi9vu Agreed. The old Disney had really good quality control, customer service, value, etc. Now they're all about charging you a lot more & giving you a lot less. Knowing Swarovsky is a high-end brand by design, I thought they'd be better.
I would have thought that for the price they could have been all 3D like the Christmas Day one. Most of the ornaments look ‘cheap’ not what I would buy from an expensive company. Totally the ‘worst’ calendar yet.
I think the ‘pudding’ ornaments are supposed to be snow/snowflakes that have landed atop the ornament and are glistening (like if it were an ornament on a tree outside on a snowy day)
I have a small Swarovski snowflake ornament (looks to be about the same size as the small green snowflake ornament) it was $25… (years ago, so not sure what they go for today) but at $25 each times 25 days would be $625 total… seems the price tag on this advent calendar is way too high… especially since several are misprinted. How disappointing 😐
The latest update: After my parcel was collected, and after a small wait for a few days, once it had arrived... I did indeed receive a full refund. Phew!
Glad you got the refund!! What an awful calendar! For the price, you wouldn't expect SO MANY misprints!!
@@KirstyCampbell22 Also the fact that most the of things were not even Disney in a Disney calendar. Also that the back of the box said that it was Mickey and the ornament was clearly Minnie. Plus the misprints. thats not okay in any box no matter how much you pay. But when people spent over $1000 on it thats just not excusable.
@GoddessPrincess Totally agree. Its false advertising saying its a Disney calendar when it only has a handful of Mickey Mouse stuff and then some things that are generic christmas decorations!
@@KirstyCampbell22 100% agree
What makes me sad is, that you recieved your refund because you called them before the return period had ended. 1. that is probably why they didn't answer your emails, because they hopped it would run out and 2. what about the people who open it during December, but bought it in October or November, can they get a return? This is just all around bad service!
When you pay $1300 for an advent calendar, all the items in the calendar should be pretty from ALL angles. The first Mickey ornament let me know this was gonna be a letdown cuz it would not have been that hard for them to mirror the opposite side of ornament. No, instead they left the ugly backside of the Mickey print on a flat surface.
All the ornaments look so small and cheap to me… for that money I would expect some really nice ornaments… I could curate a calendar myself way better for half that price
Yes!!! I just commented that under a separate post! They didn't even have the decency to mirror the image, I don't care that it's the “back”. It made the entire ornament look cheap and from that point, I too was over it.
Either that or an actual engraving, maybe a even 3D. Not a sticker glued being a piece of cute glass.
I had the same thought.
they could've at least made it black to look like the back of his head 😭
So at the end the customer service mentions she'll get a refund because she's within the return period. Not because of the misprints. If she waited to open this in December like most customers would she might not have been able to get a refund! What abysmal customer service on top of cheap products. I don't think I'll be buying from Swarovski 😬
My thoughts exactly.
Plus the fact that she tried contacting them two weeks before. If she finally had someone on the phone and it was past the return period because they IGNORED her, would they honor it?
Not to mention, the "crystal variation" excuse is bs. That works for raw + natural crystals, but Cherri was referring to their print errors specifically. That's also aside from the fact that they were probably cut glass. Inexcusable.
I'm glad customer svc was polite and that she got her refund!
Sworovski is clearly aware of the issue and taking advantage of the fact that most people will have fully opened their product outside the return window. Such a scam!
They could have done soooo many fun Disney ornaments- like the Cinderlla shoe, Rose from Beauty and the Beast, Snowwhite's apple, Frozen Snowflakes, OLAF snowman!!!!
Oww that would be so cute ❤
Am I missing something? Isn't the third one a Frozen snowflake?!
NO KIDDING wow they really failed everyone hahha
@@specialenvy24 and in number 17
@@specialenvy24 It looks like it but the back doesn't specify it is Frozen so it might very well be a coincidence since they didn't bother to make any of the other ornaments that aren't minnie or mickey into disney ones
Imagine spending over $1,000 on a calendar and you open up some stickers. I’ll be damned 😂
In my country, you can get a designer swaroski dress with that money lol 🤣
Yes, the stickers were lame
I wouldn't pay above £50 for that crap
I couldn't believe it. I really thought they were some bonus, with the real crystal figure. They really try to sell it by them being reusable lol.
✨Exclusive stickers✨ though😂
For a calendar celebrating 100 years of Disney there are so many other things they could have done. The poisoned apple from Snow White, Cinderella's shoe, the flower from Tangled, Evangeline star from Princess and the Frog, Elsa's snowflakes or the spirit crystals. This calendar was a big fat yikes 😬 Glad you got your money back!
And even the rose from beauty and the beast, genie lamp from aladdin and a lot more iconic disney staples they’re missing 😂 disappointing
Include the lightsaber from Princess Lea Organa. Star Wars are Disney property now.
Even a 100 would have been better than some of the non Disney stuff.
These ideas are brilliant, Disney should hire you for real
Every item should be Disney, imho. Yes, the snowflakes and such are very pretty but it’s Disney 100!
The ribbons were cheap ribbons. I would've expected velvet for something this luxurious and expensive. Imagine the beauty and the beast rose with a beautiful velvet ribbon.
right??!
Ahhh couldn't agree more!!
Or chains or something more permanent. The ribbon was awful
Yes the ribbons look so cheap and really do take away from the ornaments esthetics
@@edgegymnastics8409no no just silk or jelvet
I would be furious if I’d spent this much money on a Disney specific calendar, only for a load of doors to not be Disney. They could’ve make the snowflake blue for frozen etc. It just seems lazy. And STICKERS! My goodness…
It was probably stuff they didn’t sell
Especially since Swarovski made a Frozen snowflake previously.... I only know this because I LOVE snowflakes and have a Swarovski Frozen snowflake ornament (or maybe Frozen 2) but it's a gorgeous blue and clear toned multi-dimensional snowflake.
So many missed opportunities with this advent calendar
Whether it was stuff that didn't sell or not.. this was just disappointing I have to agree.. and if that's the case the price shouldn't have been as much..
I agree being that it was Disney themed.. there was so much more that could have been.. so many for characters that could have been featured
@@MythicalKat86 I think a lot of it was just generic stuff that could have easily been used in any winter/holiday package.
What's wild is they actually HAVE a Frozen snowflake ornament on their website!
I think that this Advent Calendar perfectly reflects what kind of company Disney has become in the recent years. They are trying to make money giving us so riddiculously low effort products, that at this point it's just hilarious to watch.
Wouldn't it be on the Swarovski company? They just licensed the Disney name.
@@jaynekranc8607 Knowing Disney and how anal they are about who can use their characters in what way, they had to have approved this first. Both them and Swarovski are trash.
I think it's likely a Swarovski product with IP licensed from Disney.
It’s a Swarovski product that they paid licensing to create Disney probably would have never even looked at it until after production. Plus Swarovski has done this several times through the years with “surprise gifts” that absolutely had no reason to be so expensive.
Far more than that it reflects our society and its decase. (If my words are wrong...I am German.)
Seeing all of them on the table together really hammered the fact that for 1,300, I’m much happier with the money in my bank account. If there were no misprints and a lot of the non Disney items were swapped out for Disney themed items, I’d say it would be worth 600-700. Definitely not worth anything close to its current price point in its current form.
Right, then again people pay will gladly pay 100 dkk for a chocolate advent calendar that that gives the same amount of chocolate you can get for 30 dkk. Local currency cause pretty sure an advent calendar will be cheaper in the US if I converted it because of taxes.
I print stickers and I definitely recognize what went wrong with those prints! Its not too much magenta, its actually the lack of the color yellow! So you have magenta and cyan but none of the yellow to help turn those colors into orange or green, or even a warm white like you would want for donald and daisy. Insanely cheap to me that they would even make ornaments with every day printers anyhow, though! You'd think, with how expensive their stuff is, they could afford an industrial printer that detects when its individual colors are running out, or stop itself from printing if its having a ink error! I know only slightly expensive printers for the home that can do that. And really, for the price the least they could have done was make the character faces encased in crystal on both sides, or covered up the printed side with its visible sticker surface with something else.
The printer we have at work gives a warning for the toner as it runs out so you know to change it - surely they would have known it was running low AND why did quality control not pull those items and get a reprint done 🙄
So I found out that these pieces were from other collections that didn’t sell well… which explains the randomness. The Disney company is seriously VILE for this 🤢 the outer shell is just CARDBOARD!!! That’s all!
Not saying I disagree with you, but like, as a company, they’ve done and continue to do much worse
Walt Disney would have never done this. 🤦🏼♀️
It's ok of they make 150£ then...
Disney just license the characters and brand name. This is Swarovski's doing.
I literally just said this😂. It seems like no matter the brand or type Advent calendars are filled with samples and off cuts of things people didn't want. Crazy!
Swarovski actually knows so well how to make all the Disney Characters, why they didn't do it with this calender is mindblowing to me. And the printing issue... I'm from that industry, that only happens if you don't care for quality control at all. You can change wrong color printing so easily during the printing process. Every professional printer I know would hide in shame printing like that. WOW, wow, wow, I'm speechless. 😬
As someone who is ALSO in the printing business, I second this! Complete embarrassment! A shame!
Im in the jewelry side of things and yes omg the quality control is NOT it
They could’ve done SO MUCH better
no exactly, i went into this video like “oh cool, this must be a bunch of their jewlery collabs and some extra exclusive ones or extra ornaments!” but these all seem so stupid and like sure they’re swarovski crystal but you could easily get so many of them at walmart or make them yourself for just as good quality visually. plus considering they i’m at 15 in the video and there’s SO many repeats of just straight up the mickey shape, or generic christmas stuff. especially for the 100th year of the company, this feels ridiculously not related to disney in any way
edit: just got to the 25th door, and yeah that + the jewlery was what i was actually expecting this WHOLE thing to be.
That fact that they printed the images just screams cheap. They can clearly do the actual shapes of the characters.
I was really expecting some authentic disney designs. Like some else mentioned, a rose for Belle, Cinderellas glass slipper, even like the medallion the emperor gives Mulan would have been iconic on a beautiful red ribbon. Sad how little thought went into it. My heart is with the Disney superfans who were probably really excited for some lovely pieces to have for Christmas.
I audibly gasped at the idea for the Mulan medallion. Breathtaking!
That's why I give Disney x Loungefly serious props. They make so many gorgeous, detailed, and esoteric designs.
Basing their merch on both iconic and obscure Disney properties is genius, and they're high quality to boot.
Door 25 has the level of quality I would have expected for every door considering the crazy price.
Swarovski has always screamed "cheap glass cut things at a luxury price point with a luxury name" and their advent calendars show that
Right? I feel like all advent calendars are a joke now. It used to be a way to feature your best to entice people to buy a larger size and the last gift was always full size or at least extra special. Now companies act like their tiny samples that they used to give away for free are collectors items.
The only thing they HAD going for them were crystals for designers. My grandmother loved their little figurines & had a curio cabinet full of Swarovski. I never saw the appeal. When I started sewing & making stage wear I saw the value. They didn't see that in the designers who used them anymore & no longer sell crystals for that purpose.
Yeah. My grandma worked for Swarovski and she always recieved free Christmas ornaments from then, which were some of their more expensive ones. But when she compared them to her much cheaper glass ornaments they were basically the same quality.
I literally have beautiful handmade glass animals that were £1 from a charity shop that look more expensive than the Swarovski stuff 😅
I agree . However when I went to a Swarovski shop with my friend who liked their stuff , they did have some beautiful pieces like the vases . The real Swarovski crystal items cost thousands of pounds for one piece ( like the vase my friend bought )
For £1000+ pounds, ALL of the items should be double sided. For a Disney calendar, one would expect WAYYY more characters to be featured. The items are stunning. But yeah. For the price. Disappointing. 😏😬☺️
1000% agreed. There were some genuinely beautiful pieces in there. And there were the ones which clearly just fill out the space. And if it says Disney on the front, I would expect ALL items to be disney themed! Not some generic ones...
What did you expect from Disney
totally agree with ya there
Yeah I was at mcd the other day… and I noticed they were also doing the Disney 100 celebration. They had DOZENS of characters. For having the licensing… there’s no reason why other characters or references to them couldn’t have been used. Personally I don’t even like how they did the character faces so I’d prefer just beautiful ornaments with references to different characters. Which means they could still use the shapes they already did. The green snowflake could have been in reference to Merida just for example. And including STICKERS reusable or not is ATROCIOUS for €1100/$1300. Idc how reusable they are they’re still stickers.
I completely agree! It was one of the first things I thought when she started showing behind the doors! Absolutely no excuse for them to not work from both sides for the price
Imagine thinking stickers where ok to put in an Advent that expensive 😮
Chanel did this last year in theirs too 😒 just maximizing profit and thinking the brand name will justify cost
Exactly! That puts each item at $52 per piece. $52 dollars for stickers 😮
Those stickers are COVERED in SWAROVSKI crystals!! ORIGINAL SWAROVSKI at that!!
@@steimbergkarla-elena1983 I genuinely don't care what sort of material yoy put on them, they're literally *stickers*
Stickers that can be reused over and over with Swarovski crystals get over yourself sweeties that’s not your standard sticker
Thanks for helping me avoid the mistake of buying this calendar 😵
Imagine getting ignored by Swarovski Customer Service just to be emailed back "Sorry you are out of the return period" - thank goodness you were able to return it in time! One would expect a better CS for such premium items. 😬 I would never shop at them either if this were to happen to me too. >
I would honestly be filing a complaint with the Better Business Bureau at that point.
Personally, I would be dissapointed with so many duplicate designs. For that price, give me different things, not just color variants. LOVE your channel!
The fact that there were SO many errors and that a chunk of ornaments weren’t even Disney…it’s absolutely bonkers how the idea even got out the board room let alone quality control. I’m glad you got your money back and I’m definitely thinking twice about ever buying from them as well.
Exactly, if you are going to pay for the license you use the heck out of it!
How could they forget to add Goofy and Pluto? If they were going to go with a Mickey Mouse and friends as a theme they should’ve had the whole gang as character ornaments and not just the 4 of them.
I agree!! Why not make a blue snowflake and say it Elsa! Why not more movies not just Mickey!
So true and what an awesome collection that would have been?
And Chip and Dale who have been a winter and CHRISTMAS mainstay of Disney's shorts since the early days.
Oh goodness....with the color misprints, Pluto would be pink and we'd have to call him Pluta instead.
Right? That's so weird. What's the point of only including some founding characters, and not everybody?
I have last years Swarovski advent calendar. It was beautiful & stunning. I’m thankful I didn’t splurge on this years. I would have been utterly pissed if that’s what was presented to me. Stickers. STICKERS!
Ooooh can you tell us what goodies where inside last year that you loved and the cost?
My gemology teacher was so anti swarovski, because it's glass with extra lead to give that sparkle. It's not any real kristalstone like they promote it like. And a lot of the jewelry the stones aren't set like proper jewellery. They are glued with special glue or encased with casting the jewellery piece. This is fast and cheap, but you will also lose stones over time. Also the rhodium plating is a little bit more expensive, but it also has a purpose for the seller. Because silver turns black with time with oxidation. Rhodium doesn't. So you can sell it for a longer time period without having to polish the silver. (I'm an goldsmith btw😅)
Jewler here, I DONT TRUST SWAROVSKI- I make my own pieces and it’s staying that way
i’ve lost two cristals in my earrings from swarowsky. you are right, it s a glue
The German TH-camr „Malwanne“ unboxed this calendar, too and she even had one of her ornaments arrive broken. The ribbon was not attached to the ornament which is also a no-go for such an expensive calendar. And she also had the Minnie print on backwards. Also I think it’s so disappointing calling it a Disney calendar and only including mickey, Minnie and Daisy and Donald. So many missed opportunities…
And one donald.
And she had the same misprinting on the one with the little Minnie prints on the back. Really disappointing
And Malwanne found out that the two chains weren't even silver or silver plated. They werde plain metall!
@@nordgirl9372 because they are a bijou brand. A really expensive bijou brand. They dont sell real gold or real silver. I always mesmerized that the majority of people dont really know that.
@@gabrielleduplessis7388goofie didn't even make it 😢 they could have take two of the not Disney related stuff and made goofie and Pluto charms..at least they would have kept the theme that way. Right now they should call this set a mickey set
At the end it was mentioned a lot that there were three misprints, but I would absolutely count the Minnie one a misprint too! Either because the bows are facing the wrong way or because they weren't even supposed to be on there! And it is absolutely insane how many days were just generic items instead of Disney related, in a Disney box. I also don't understand the way they placed the items behind the days? Why would you need an ornament on the 24th and 25th? They so could have easily put the two necklaces there for an actual Christmas present while the ornaments would still make a bit more sense before. But I guess once there are stickers in a calender for one full day, people shouldn't expect too much. :/ Thank you for a fun video!
Swarovski
Swarovski is crystal not glass
@@dayeshoshannna Swarovski is "crystal glass".
I agree, I was expecting jewellery under the Christmas day one as it would be a lovely gift.
yeah no the minnie ornament with the little stickers are 100% gotta be a misprint. why would there be a bow design on the back facing away from the front?? definitely a misprint and so disappointed
I was soo confident that the snowflakes were a reference to Frozen but apparently, no thought was put into making these items Disney-enough. For a multi-billion Company you would've thought that they have one of the best people in conceptualizing these products as Disney is supposedly, all about imagination. How wonderful it would've been for the classics to be represented on their 100th year Anniversary merch, but sadly, Disney as a brand has declined over the years.
All they woulda had to do was change the color of the snowflakes to blue and they would have been Frozen themed.
I was thinking star for Peter pan along with snowflake for elsa
Same! I'm not even a Frozen fan and I assumed that's what they were.
Misprints, reprints, and a serious lack of branding plenty of iconic characters. What a waste.
When he mentioned that you were within the refund period, a conspiracy theory started forming in my mind: what if all the emails were going unanswered because they were hoping that they could keep this up until the refund period was over, making it impossible for you to get a refund? Can't believe these shady practices by two big name brands
I was thinking this exact thing...
"Your call is very important to us!"
Cherry: "Is it😐" lmao love her for this
Ouch. That's all I really have to say. You covered everything I was thinking in the video. The flaws of the 3 prints, not being Disney related, repetitive, etc. It was super disappointing even if it weren't so expensive. The fact that it's such a huge fancy expensive brand, there are no words. I'm glad you received a refund. Thank you for sharing as always!
Miss Cherry I like the fact that you are color coordinated with the Advent calendar that you're getting ready to open.
Hahaha thank you for noticing! 😉
@@cherrywallis oh your welcome
@@cherrywallis I was so very impressed when you took a moment to thank your viewers for their help and being able to make such large purchases. I can't even begin to tell you how many things I've seen open on TH-cam over the years yet never mentioned that simply viewing can be a small contribution. This says an enormous amount about your character and also that you look at us all as a community and that's quite wonderful. Very sorry that this was a disappointment but pleased how things worked out.
I get they were going for ‘subtle’ with some of the generic designs, but there’s such a better way of doing subtle Disney without going generic and without just printing faces on 😂
I also think they labeled that ornament with the backward Minnie print as "Mickey" since they realized they were printed wrong and were hoping people wouldn't notice or consider the Minnie bows on the back as a hidden bonus. SADLY- Not surprised at all that defective items are stuffed into these advent calendars since they tend to be cash grabs and ridiculously over priced 😅
I thought the same.
You’re not the only creator I’ve seen who’s been so disappointed by this advent calendar. It seems like a lot of brands really drop the ball in terms of quality and delivery this year 💀
This shrink inflation has got to stop and I expected more from a brand of that caliber. I'm so happy you kept it real and was more than justified in seeking a refund. This why we need to support small businesses as these companies have forgotten about who keeps them going .
Oh, no brand is immune anymore. They are all getting bad.
yea... actually MOST things today are not good quality any more. if they look like it.. its all an illusion. actual quality products are hard to come by and extremely expensive.@@stephjezo6470
I would rather have a 12 days of Christmas with all Disney more details and a bit cheaper. It still wouldn’t be in my budget, but there was a lot of filler items.
Okay I’m sad to see that this box was messed up, but I can’t justify spending $100 on an advent calendar let alone over $1,000
same
52$ for 3 stickers...
I struggled to justify £30 on an advent canlendar, even when it was a good deal😂
that calander is barely worth £30.00
I can see dropping 100+ on a gorgeous, bespoke heirloom advent calendar that can last years and you can see the grandkids fighting over after you die.
This isn't that.
So glad to hear you returned it. I am a lifelong Disney fan and I have to say this should have never made it out to a customer. Disney once had a very strong control on quality and now not so much. They should be very embarrassed. I hope they have done something to make up for this.
I am so proud of you for going through with the annoying refund process - I know lots of people would just give up given the poor service and inconvenience!
Which exactly what they want you to do🤦🏽♀️
I couldn’t stop looking at how beautiful your nail color is! 😂 I can’t not believe this was 1100 dollars and it was basically the same ornament over and over again? Also stickers??!? They could have knocked this out of the pack and it’s a complete flop! Like no cinderella slipper but frosty circles?!?!? Worse is the customer service person that answered umm seems like she was umm caught off guard a bit lol
I feel like calling it Disney 100 implies more Disney in the box as well as a wider variety of characters.
If I were doing a Disney Swarovski advent calendar I’d take out the stickers, the 4 printed ornaments and the 9 NON Disney ornaments and replace them with the following: an enchanted rose, a genie lamp, a 100, Cinderella’s slipper, a poison apple, a light saber, a crab or clown fish (for the little mermaid), a sun ☀️ (to represent the Repunzel symbol), a clear snowflake ❄️ to represent Elsa, a lion cub head (to represent the lion king), an elephant (for dumbo), Mike (from monsters inc), a Pixar ball, a balloon (for up), and a Disney D.
Now that I would buy for the price.
now they should hire you
For that price, there should have been 10 of those full heads ornaments of multiple characters, 5 of the Mickey-eared shape ones, 5 necklaces and then 5 filler star/generic Christmas ornaments. Then - MAYBE - it would have been worth the price! Oy.
Completely - should have had mickey, minnie, donald, daisy, pluto and goofy like day 25. The others could have been related to the princesses (cinderellas slipper etc) or some og characters like oswald or clarabelle. Not worth the money
@@Fbisdbjf I totally agree!!!
@Fbisdbjf exactly with how huge the Disney franchise is they don't have an excuse with not having enough characters to use or iconic items in the Disney universe
I hate to be Devil's advocate, but here I go anyway... £1100 feels like a lot of money, but at an average price of about £46 per item. That's not a lot of money for a Swarovski item. The 3D Mickey is probably worth £150-£200 by itself. If they filled this calendar with what you suggested, you'd probably pay around £3000 or even more.
The misprints are unforgivable, no matter what it costs.
@@AlexKnight1978That's what I was thinking as well, but then they could have made it smaller, more curated, and call it The 12 Days of Disney Christmas or something.
I've never seen a video of yours before this came up after something else I was watching and I LOVE how grateful you are in the intro and your energy is so friendly and authentic- I will be subscribing! 💕
Me too! I agree 😊 I loved her energy
I am so glad you did this to get the truth of their poor quality control and customer service. I hope people considering this calendar see your video before ordering one!
I love how calm she was with the person behind the phone, I do understand how frustrated she was since she clearly spent a lot of money love you Cherry ❤️
I totally agree with you. Even though Cherry was rightfully disappointed and frustrated with the company, she remembered that there is a person on the other end. A person that is not responsible for the mistakes and trying to help her sort everything out. I'm glad she shared this with us. To show how you deal with these things.
I’m glad you opened and reviewed so other people don’t waste their money and I’m very happy you received a refund! These should definitely be double sided and could have been done so much better! Personally I feel they could eliminate the printing all together, they could have been creative. They all should have been like the Mickey you opened last.
An opened sticker box on arrival, 2 misprinted Minnie ornaments, misprinted Donald ornament, misprinted Daisy ornament, the extreme lack of Disney themed ornaments
This is definitely a serious issue for a box that is over 1000 dollars/pounds/ect. With that many issues, you should be allowed to keep the item, get an exchange of the misprinted items, and still recieve a full refund. That whole experience is completely unacceptable. It is good you got all your money back though!
As a Disney fan, watching you open this box was extremely disappointing. Thank you for being very honest about disappointment you felt. Looks like they failed us!
I have found with companies that after they outsourced their customer services overseas they are far more resistant to giving valid refunds. It happened with The Bay who refused refunds they used to always give before outsourcing.
Seems shady that they suddenly got the information the day you contacted them
They want people to give up.
Swarovski has gone downhill so much over the last decade or so.
JUST what I want for Christmas - going back and forth with unresponsive customer service because it's outside the default return period but during the busy Holiday period!
Swarofski is such a high quality and really well known company. there shouldnt be any mistakes at all. period. Considering how expensive they are.
NOT WORTH IT! I didn’t buy this calendar and it still frustrates me. I’m like lost for words on how disappointing this company and calendar was. They had such an opportunity to really make this great and they FAILED, epically! Thanks for sharing with the rest of us!
swarovski is so expensive for cut glass, I know they are probably the best but still...
And I thought a lot of the pieces looked more like cut fancy plastic rather than cut glass too. I thought Swarovski was known for the bougie/fancy stuff but I guess everyone's getting cheap these days. That's disappointing.
the box is much more beautiful than whats inside
if i had bought this i’d want more variety and actual work like how the last ornament looked, different colors too and more high end ribbons, i wouldn’t want to follow the christmas color scheme if i’m paying that much there should be like 2 ornaments a day crafted perfectly
Not sure if anyone has mentioned it. I used to work at a swarovski store and all their "silver" metal is actually rhodium. It doesn't tarnish and stays nice and shiny for years.
I'm sure that's what they told the sellers to say, but it's not true. This stuff is being promoted as it is a by-product that they have found a way of using. It rubs off, however, and need to be re-plated at least every 6 months. Do a good bit of research. You'd be surprised/appalled.
I would love to have been a fly on the wall of the return center when they got this back. Pretty sure these advent calendars need to be packed by hand, so there's *no* excuse for those misprinted ornaments being included. Now I'm super curious how many calendars had the same problem...
They probably outsourced the printing and packing to some cheap third party.
A german TH-camr (her name is "Malwanne") had the same amount of mistakes with her calendar.
One or two doors lost their content, a misprint and multiple ornaments lost the attached ribbon.
I am impressed how much you could mess up with one advent calendar.
Hi Cherry. Loving your advent videos. Just so you know, Swarovski jewellery is not normally made from sterling silver but from base metals. It is then rhodium plated to give it the bright shiny silver look but in fact in make up is similar to costume jewellery. If it is sterling silver it has to be hallmarked 925 and the only marking on Swarovski jewellery is their logo. (Btw I work in an independent jewellers and rhodium plated silver is not that expensive). Love the channel.❤
Didn't know that thanks
😱😱😱 So cheapo copper or nickel base in Swarovski jewellery?! Wow
Yes you’re absolutely correct. I have several Swarovski jewelry pieces, and they’re all base metals… plated with whatever color they’re supposed to be. I wait to get them on sale because I find them quite overpriced otherwise. They’re very pretty, but overpriced in terms of value.
@@llxxblondiexxllit’s usually brass.
Even Pandora isn’t sterling silver, it’s exactly the same as this - stamped with their logo but isn’t 925
This is the first video of yours I watched and now I’m hooked on advent unboxing haha. So, I looked these up, and individually they are sold for like $50-100! I guess this definitely is a big value but…Makes one evaluate if they’d ever get any of these individually
The one that looked like a pudding... that was a Christmas tree ball ornament with sparkles like snow on the top.
I’ve seen many photo articles / interviews with the Swarovski family members, they are ridiculously wealthy. It seems it’s because they make their stuff so cheaply but overprice them gigantically and we’re all gullible enough to buy it, honestly, it’s tat!
That's how most "luxury" brands are
As someone who has Swarovski ornaments, albeit before they changed their goals and style as a company in 2020 (which is super fascinating and why I think they're doing things like Disney advent calendars now), I'm upset by this. The ornament I have is stunning, well packaged, with a strong and sturdy velvet ribbon that has survived over ten years of Christmas without damage. Their quality of craftsmanship in faceting remains unmatched. But, this is a shame, both on Disneys end and Swarovski.
This is as much on Swarovski as it is on Disney. It is their license after all. Meaning they approved of this being OK to represent their Brand, image and all! Swarovski customer service was incredible weak as well: what is there to investigate? Mistakes happen and they sometimes slip past you, nothing to be ashamed of if you immediately act upon it. It’s personally disappointing to me as well, since a lot of my Christmas and birthday money went to this brand since I’m 12!
Look at Cherry calling them! Big girl 😂 I had anxiety for you 😅
I completely agree with you. For something this expensive and high end, the quality control should have been top notch and they should not have let defects through at all. To me, it looks like they cheaped out completely with the items. And considering about half weren't Disney themed seemed like they shouldn't have even been included at all. Some of the colored bits looked like cheap rhinestones you'd get at a dollar store. The snowflakes I thought were to represent Frozen since the green one looked similar to the one Elsa makes but green but to find out they're just generic snowflakes is a real let down. I think for that price point, they should have made each door a character like the Mickey head and it would have saved so much more headache and they wouldn't have so many printing errors.
(Honestly with the right molds, could probably make better ornaments with resin for a fraction of the cost...)
Stickers!?!? So they’re just going to give us the same thing in different colors? 😂 They should have done more of the style of 25 but with different characters or items representing all of Disney. Thank you for reviewing this for us! I’m glad you got your money back!
Way too many Mickey ornaments.
@@iamsoverybored878 At least they are Disney themed, unlike the stars, snowflakes, etc.
@YvetteRose3 Having more shaped heads would be both more expensive and make the 3d Mickey head have less impact as a finale. It WOULD make it cooler as a set, though.
I expected more Disney in a Disney x Swarovski crossover advent calendar.
@@rivenrime Even the stars and snowflakes _could_ have been disney themed, if they'd just bothered to try.
I mean one of disneys biggest songs is all about wishing on a star. The disney magic is like magic star sparkles.
And Elsa has snow magic?? (Though of course, they'd need to re-haul the whole set to include more characters than Mickey, Minney, Daisy and Donald if they wanna include Elsa.)
for a Disney theme advent calendar, I was expecting more Disney characters! one set of Micky ear was enough for me! and yeah the stars and flakes were pretty but if they'd done all the characters head like the Micky head at the end it would of been worth a lot more! and especially like a company like that who uses a printer... would of expect better!
Couldn’t agree more! 👌🏼
Deep respect for calling them out--and showing us👏
Thanks for your fun videos.
That's too bad that Swarovski was so hard to deal with.
Love all your videos.
I love that you do the "is it" we all do when a CS calls hold says "your call is important to us" :) made me laugh!
I bought the Arwen Swarovski Evenstar pendant when the first Lord of the Rings film came out. It cost nearly £100. I wore it twice and the central stone fell out. Have to say the customer service from the Forbidden Planet shop in London was amazing - they sent a replacement straightaway but I have always been too afaid to wear that one in case any of those stones fall out too.
I love your nails. Stickers in a $1300 calender (if its for the day, and there's nothing else) feels like a slap in the face. Then again, I'm not a Swarovski collector. Maybe they find that an exciting item. Anyways, love your videos!❤
Ich hatte ihn schon gesehen und sage auch für einen Sammler von Swarovski ist der Kalender ein Schlag ins Gesicht!
Um das Geld ( 1.200,-- € in Deutschland) kann man bei denen sich wirklich schöne Dinge aussuchen!
Alles Liebe an alle
I'm not a Swarovski collector either (not a Disney fan either), but I actually didn't mind the stickers this time! They were reusable and the crystals would look beautiful when light hits them -- I immediately thought them as window decorations. 😊
Stickers in a calendar that expensive is absolutely appalling
I even thought the stickers were something extra and that's why they were outside the box😅
I *am* a Swarovski collector and I would NOT be amused to spend that much money and receive stickers!
Holly molly!! Madness for that price! Thank you for your honest review and experience with their customers survice! Glad you got a full refund at the end!
Loving the series so much! ❤
The round ones are classic Christmas tree ornaments. Santa's mitten is just that 😊🎄
Oh my gosh I have t seen you in my feed in ages and this just brought back so many good memories
Thanks for plunking down so much £££ on this calendar and sharing your opinion on it, Cherry! I also appreciate the color coordination of your sweater and nails with the box.
For an expensive calendar I think instead of putting in crystal snowflakes and stuff they should’ve added like the Disney characters like goofy Daisy, duck Pluto, and the stickers. I don’t think so. That was a mess. Glad you got your money back though.
I'm so glad you managed to get your refund! They had a MASSIVE opportunity to do 25 different Disney ornaments. I was expecting to see snow white, cinderella, little mermaid etc. Very disappointing definitely for the price. But loving the series cherry cant wait to watch the others ❤
9:56 stickers in a £1000 advert calendar 🤣
As a former Disney Cruise Line Merchandise Employee, where I handled and sold many high value gems in Disney themed products, this was VERY disappointing to see. Swarovski has the ability to make much better products. My only guess is that they didn't want to do some of the figurines as ornaments because they could have already been done in larger sizes, and sold individually. Someone mentioned Cinderella's glass slipper, Elsa's snowflakes, a poisoned apple... while that may be a cute idea, there may be an issue with licensing them in Christmas themed settings. Ie, replacing the butterfly on the new Cinderella shoe with holly; carving a year or Christmas character silhouette into the center of Elsa's Snowflake; maybe even figuring out how to do poisoned holly cherries... crossing character lines is a little more taboo, which can be understandable. For example, Elsa has no idea who Mickey is, except for in the newer video they did for the 100-year celebration.
And those ribbons were ATROCIOUS. They were nothing but simple ribbon I could buy and use a lighter to finish the edges from fraying at Joann's. I'd expect velvet ribbons with metal finished ends instead of knots and/ or maybe some cute tassels. If they were going to be polka dotted, they'd need to print those polka dots on the velvet. Unacceptable. Cheap.
Finally, the excuse they gave you about discoloration? That's for the CRYSTAL. NOT the printed image on the back of the CLEAR crystal. I can accept a small difference in color on a crystal bow or ears. NOT an image that should have been quality checked and tossed before being transferred onto the glass. Discoloration like that has to do with the printer. They dropped the ball big time on that excuse, and I call BS.
If I still worked there, I wouldn't encourage anyone to buy them.
I just looked at their website and saw the Donald ornament and wow, it’s night and day! The advertised ornament is vibrant, clear and bright, you can tell yours is funky but it’s so stark when you compare what it was meant to be compared to what it was. I’m glad you got the nice Mickey to compare because otherwise I feel like it might have slid under the radar. It defiantly looked off but I feel like sometimes it’s easy to convince yourself otherwise when you can’t compare.
Also, that Minnie circle ornament made for 4 misprints in my book. It was either backwards or meant to be Mickey according to the box, either way it was wrong.
I’m wondering if they didn’t get back to you when they realized you wanted a refund, because they were waiting for the window for return to run out. So glad you were able to get a refund for this. It was overpriced and unimpressive, but the unboxing was great as always, Cherry!🍒
We appreciate you matching your cloths with the advent calender. 💚
I think day 3 and day 17 is the snowflake pattern from frozen that is one that Elsa is made
I think this advent calender is beautiful! I know yoire paying for the brand but i think itd be really cute to hang the ornaments everyday. Very cute!
That is insane! If it were on a shelf, I would pass most of it by without a thought. Disney continues to disappoint in every way.
Swarovski just leased the Disney name.
I looked up what the characters colours are supposed to look like and they were no where close to what you got. I’m glad they agreed to accept the return. Insane!
As a hard core disney fan I would be disappointed in this calendar, for the price Id expect more disney references and characters to be included. The miss prints are incredibly frustrating and yea Id be super sad with that calendar
That color green is magnificent on you! It is your color! ❤
Imagine how many people were gathered in Disney and said ' yeah, THIS is it'. Imagine, cause I cannot
It's somehow even crazier to me to imagine the printing error outside of a wildly expensive advent calendar. Like imagine you have a relative who loves Donald Duck, so you go online to buy them a Swarovski Donald ornament. On it's own that ornament would probably be like 80-90 dollars. And then they open it and it's pink -.-
I’m surprised that Disney allowed their characters in this train wreck. I would feel ripped off if I bought this for $100.
As far as I got it, they said that bc of the material, some discolouration was possible (IE not every print will look the exact same and some *minor* colour variations can occur). *But* the prints that you received were obviously misprinted, which is why they were willing to give you a different one.
That's bullshit, though. That just means they were using poor quality printing.
I have a jacket I bought from the Disney parks in 2007. It's still in great shape. With the kind of quality Disney puts out today, I don't imagine I'll be getting another one like that.
I got this as a gift from my uncle who is a CEO. I love the little ornaments, but the stickers and circle ornaments were not great at all. My family loves Swarovski though, especially the mini zodiacs. Those were so precious to me as a kid, still are ❤
Wow I can't believe your uncle spent that much on your gift 😳 I'm sorry he spent that much for it to have so many issues. To be honest no calendar should cost that much and include stickers and have so many mistakes. This would be disappointing for anyone who buys it. 😕although who knows these mistakes maybe be worth more in future if most get returned and destroyed therefore they may become collectable in the future. Saying that I'm not sure how it works with things like this, I'm not sure if the misprints make them more valuable like it can with books or not 🤔
I was hoping for a Cinderella shoe and the snowflakes be related to Frozen. Disney is not only Mickey and friends. They even missed the marked on Mickey's friends. Missed opportunity. 😢
Honestly I think the filler was just their surplus generic ornaments to save money. Super lame.
This is the single most unhinged and outrageous advent calendar I have EVER seen. So glad you got a refund - but coming from DISNEY, this is actually unbelievable.
Well, it’s technically Swarovski… it’ll just be a Disney license if I’m not mistaken (from my own licensing experiences).
But yeah, mental.
@@cherrywallis That would make a bit more sense... Disney would be most invested in the quality control of the printing. Shocked it passed any kind of quality testing though lmao
I'm more surprised as Swarovsky. Lets be real, Disney is a mess. I actually expect nothing but failure from modern Disney.
@@ANPC-pi9vu Agreed. The old Disney had really good quality control, customer service, value, etc. Now they're all about charging you a lot more & giving you a lot less. Knowing Swarovsky is a high-end brand by design, I thought they'd be better.
I would have thought that for the price they could have been all 3D like the Christmas Day one. Most of the ornaments look ‘cheap’ not what I would buy from an expensive company. Totally the ‘worst’ calendar yet.
I think the ‘pudding’ ornaments are supposed to be snow/snowflakes that have landed atop the ornament and are glistening (like if it were an ornament on a tree outside on a snowy day)
I have a small Swarovski snowflake ornament (looks to be about the same size as the small green snowflake ornament) it was $25… (years ago, so not sure what they go for today) but at $25 each times 25 days would be $625 total… seems the price tag on this advent calendar is way too high… especially since several are misprinted.
How disappointing 😐