I know a few people who run Turo as a business. What they do is buying used reliable Japan cars and lease them on Turo. Don’t put the car u worship at least.
Yeah it’s like people who drive for Uber or GrubHub and think they’re making a couple extra bucks. And then the bills come in for repairs and additional tire wear and…. I agree with an earlier poster: don’t rent out a high-end car.
i am not a EV guy. but if i would to get one, difinialty tesla. NOt chinese, Not Hyundai nor KIA. those are one of the most dangerous and poor quality car in the market.
I think Tesla should come up with a guest mode. Where we can configure it like only chill mode can be selected and a speed limit of 90. Also any time comes across some accident then store that recording.
@sakthishrajendran4264 there are these things called railway crossings and speed bumps, which make for great ramps at lower speeds. A speed governor is not going to prevent damage during rentals.
Gotta say Ryan, seems like several unwise decisions were made while owning the vehicle. Can't blame you for the suspension upgrade but renting out on Turo, mistake, big mistake. Definitely not worth it.
I agree. If this is part of your business plan I think bankruptcy is in your future. Also do you think that maybe someone is watching your TH-cam channel and is either a Tesla hater and wants to make you or Tesla look bad or maybe worse case scenario another car company is going to do whatever they can to make Tesla look bad for whatever nut case agenda they have???? Stop buying cars to rent them out. Leave that to the big companies who can afford the risk. Be careful dude
While I agree; if I could have bought a another Y last April when it was 49k, 100% financed, I could earn back the monthly premium in less than 10 days...
Just got to point out, he does have multiple Teslas and I think he feels it is fine to rent one out on Turo when not in use. Not that big of a mistake mate
Although the axle is not removed in a suspension swap, it could have easily been damaged by letting the weight of the steering knuckle, lower control arm assembly strain it when the uppercsuspension is removed. Would be significantly worse if it accidentally dropped rather than just lowered.
@@kensten4real as long as you don’t have $6000 repairs. Lol. There’s always the other side to the “great deal” or the get rich quick schemes just like all those saying like beauty is only skin deep, but the other half of the saying, “but ugly is to the bone”
The old saying “nothing parties like a rental”, really applies here. I appreciate the desire to make some $ renting your Y out, it’s inevitable some yahoo is going to ruin your car. And likely already has. Sorry for your troubles.
I have for decades said this and it never cease to amaze me. I drive a 4WD, petrol of course. Often times where I went on my 4WD, I meet lots of ordinary cars on the dirt paths more suited for 4WDs! So should I wanna do 4WDriving , I would definitely an ordinary car in future! 🤣
@@zzanatos2001 I would add a black box to the car that GPS tracks the car and speed and everything. Also the G forces etc. This way you can see if a certain person is driving the car reasonable. And certainly would never rent out a Performance model because you know it will attract thrill seekers. I think the LFP Model Y/3 is good for renting out, but i would install a black box and put it in the contract that i can consult the black box in case of problems and damages.
Ryan I'm just getting into Turo hosting and would never list my 2022 MYP but if you're going to list these Teslas 100% get a full diagnostics fleet tracker like Verizon Connect. Something that tracks real time speed, acceleration, GPS etc then you'll know exactly who was driving recklessly.
So, just wondering. Let's say someone does rent out my Tesla and the tracker shows they were jumping it. What could I do about it? Would my insurance cover it at that point?
Hi, i m been a mechanic for almost 20yrs. Looking at the damage, my best guess is inline with tesla. Looks like axle were not installed correctly. Over time caused too much stress on the joint. When the cv joint fail, the axle just damage everything around it. Now, i just read into service manual on removing front strut, while it does not touch the axle. When the upper control arm separate from the knuckle, the whole knuckle would drop down which can cause the cv joint of the axle to hyper extend or pop out without the tech noticing. When reinstalling everything, the cv joint in the axle might not be correctly align which over time, caused the axle the fail. This would be number 1 most likely cause, especially if the mechanic had to pull down on the knuckle to get more room to remove/install the strut assembly. Now with the issue for the alignment, all new springs/coil over will "settle" after a bit of driving. Which mean ride height will be slightly lower compare to when first install which can and will cause the alignment to be out. But as long as alignment can be adjusted back to factory spec, there shouldnt be a problem. 3rd issue. With aftermarket coilover, if you lower the car by a large amount, it will also start changing the angle of where the axle would normally work. So if theres excessive ride height different, this can cause the axles to be working in a range(angle) that its not designed for. I hope that help. Afterall, i agree with the findings of tesla service, fault was caused during install of coilover.
Yeah them giving him a spec sheet saying it's aligned but unalign-able is pretty crappy. Sounded like they noticed it but didn't want to shell out for replacement.
Sorry this happened to you. I also rented a a model Y for a week to take down to Vegas. Took care of it like it was my own baby. I just was born to have respect for other peoples things. I am sure not everyone is like that.
I've had cars that have been repaired after accidents including after being rear ended and nothing give a car Gremlin like having been repaired from an accident. I think what gets missed a lot in Collision repairs is that a shock wave goes through the whole vehicle from some accents and causes additional damage in areas not directly hit.
I probably wouldn’t sell it. You have so many damages to it and accidents the value is going to be significantly reduced. Keep it on turo and get your moneys worth.
@@stefangarr why? Well, we're looking at plenty of shortages coming, aren't we? Including diesel. How do we get products to market without diesel fuel? Elon cannot replace all the trucks needed in such a short period of time.
I just got Tesla model Y 2024 model. So far I drove it for a week and the rattling noise still exist. You have to remove the door cover then put a strong tape around those plastic door cover holders, which is what rattles because they have such a huge slack to move around. In 2024 model Y they removed lots of customization options from the software that you would need when it snows. As usual Tesla is famous for not having good body assembly where every thing lign up, and 2024 model is no exception.
I am a master technician, i can tell you that at fault is unplugged. Many times when you replace the struts, the axle does fall off from the joint, which is normal. Thats why when installing it back, one has to make sure the axles are placed back properly. The instructions does not say you have to touch the axles, but if the technician took a short cut (which they most likely did, to save time) FOR SURE the mechanic installer popped the axle out, which will cause this issue.
I was thinking exactly this. I don’t think Ryan truly understands what’s going on. Claiming unplugged techs knows Tesla cars better than Tesla engineers. Bro… tesla engineers work on 4 model cars all day every day, most of the M3 and Y are the same parts as well. How would they not understand their own car they created compared to a 3rd party aftermarket shop? That’s a bold claim to make
Yes, i do have a model Y also, and the suspension does feel very bumpy, that is because of the low profile tires and low center of gravity for the battery weight, but still will not compare to any other car in acceleration, which i love and wont mind of the bumpy rides. I have modify many other cars before and it is just normal of a performance vehicle to have bumpy suspension due to turning ratio. Besides i would say that unplugged may be good, but they did seem like they were trying to get away from the problem, and for sure they know they screw up once they read the tesla result. I work at a dealer, and we see A LOT of dumb things that many other technicians do on vehicles, even if they come from very good outside shops
@@williamleon2715 William: I have a brand new LR MY. NOT the performance, so I have the 19 inch tires. Is there anything I can do without voiding the warranty to make for a smother ride?
Why do you imply that this was a $6000 repair Tesla should have honored? The car was trashed by Turo renters literally jumping the car into the air and several wrecks. As a rationale consumer I wouldn’t blame Tesla for this and certainly wouldn’t imply Tesla wasn’t honoring a warranty repair that the should have in the title of my video. Not to mention you get poor Unplugged Performance mixed up in your shenanigans? Did you mention to Tesla or Unplugged Performance that someone jumped the car into the air when you were trying to get either one to pay for this? Very dishonest on your part if you didn’t share that information with them.
from someone whom has broken many FF axles in my drag racing days, that image of the crack on the axle tells me the car has gone thru some hard launches and from your history when you towed the car when the Pyro fuse blew also is one of the potential causes since it was putting alot of pressure on the axles which might have caused the initial crack (hairline)...then the rest of the rentals might have damaged it alone the way since you never know what a renter will do with the car. Unfortunately I would have to agree with Tesla on the warranty part because modifying suspenion does void your drive train since that affects the cars handling... It is unforunate that this happened to you but you handled it very well. With that said, I personally would never allow anyone else to drive MY because i know what they will do with it.
So let me get this straight he installed aftermarket parts and is complaining he has to pay for issues originating from installing aftermarket parts? tesla clearly states aftermarket parts are not covered under warranty *clown emoji* The issue isn't listing the car on turo, the issue would be resolved had he not installed aftermarket. aftermarket lights sure they wont brick the car, aftermarket suspension? good luck when something goes awry
@@111_23 You don't appear to have even watched the video, go watch 8:25 onwards where he clearly explains the axle was not touched during the aftermarket suspension installation, it was simply an easy excuse for Tesla to get out of a repair (though they may have denied a warranty repair anyway if it was the result of damage from severe/improper driving).
@@Tracked350Z The axle CV joints allow the axle to travel up & down, left and right as the vehicle is steered and the car travels over bumpy terrain. He stated that the coil-over-suspension kit was installed to soften the ride, but as long as the dimensions of the kit weren't altered, only the responsiveness characteristics, then it should have no bearing on the position of the axle as it will still be articulating within the parameters of its design. You seem to have no mechanical understanding of suspensions. Pretty sure most mechanics would confirm this suspension mod would have no substantial impact to the axle. The hairline fracture theory given by Turbo does seem to indicate a manufacturing defect where the axle is not rated to withstand consistent and hard abuse by drivers constantly accelerating such that the axle eventually fatigues, or a flaw in the design that allows the retaining clips of the CV joint to break, or possibly my own theory of a hard jumping of a curb that knocks loose the CV retaining clip and eventually allows the axle to disengage from the CV joint.
@RT-mv7df Surely, with the stock suspension. When you add coilovers, without understanding the difference in compression, damping, static height, or spring stiffness; there's going to be a change to the axle angle. While you're correct, there is some variance between what the factory suspension and axle allow. When you start adding in aftermarket parts, this dynamic changes. How drastic? Well, it depends. Also, stock Teslas have issues with the axles. This is a known issue.
Highly Doubt it was the suspension modification. But the biggest take away if never toss out your OEM parts. If things like "Not being able to properly aline" the car come up. Swap back and see if it fixes the issues. If it does not then take it into Tesla with OEM parts on and not the aftermarket. This was either the result of the Turo rentals or something was bumped/hit when the battery pack was swapped.
Sooo many people have installed UP coils or springs & didn’t encounter these issues, people even installed air suspension.. Tesla just took the easy way out as with any other dealer/manufacturer & blamed the aftermarket part.
I have to agree as well. Even if they had traced it back to damage by some other means, I doubt it would have been covered anyway. I really can't blame Tesla for their stance on this. Even the most reputable aftermarket company can make mistakes. I'm not blaming Unplugged Performance here, just seeing things from Tesla's perspective.
Ryan, you should consider installing a third party "black box" recorder for the car. Then you will know acceleration and location data of each Turo rental. Hope you are able to recover your costs over time.
No kidding. I have my M3 for almost 4 years now. Both my wife and kid refused to drive it because I baby it so much and they are worry about driving it. I think only 4 of my friends and my nephew test drove it. I was in the car when they test drive it.
@@handelrussell1858 Not sure, it might depend on state/country. But after this video it would make a lot of sense to require people to disclose that type of information haha
Thanks for the insight. Something to keep in mind before getting an electric car. The repair costs on one Tesla is more than all my used cars combined including Lexus and VW Passat (which was a maintenance nightmare; too many plastic peices).
definitely the fault of unplugged. having worked on Tesla's suspension (coils) install on 6 different teslas thus far, i can tell you the first few times i was also confused and also had to remove the axle myself due to trying to fit the struts/coils into place due to fitment and having space. The company that installed it did a shitty job and didnt put it back on correctly. Tell them to take out the coilovers right in front of you and put them back on - i can guarantee you that they had to remove the axle to make the job faster
No. I’ve installed coils on several cars including Tesla. It’s literally the same process across the Board. Only an absolute moron would remove an axle to install any sort of strut or coil over. That is an unnecessary extra step and in no way makes the job quicker. You’re literally adding extra steps to the process lol. Also, as he said in the video both Tesla’s instructions and Unplugged instructions do not mention anything about the axles during installation. It is the fault of renters abusing the piss out of the car.
My takeaway is, no major third party modifications and never rent on Turo. I can't believe after all this that you're actually making a profit on Turo.
@@aaronzheng519 What profit? The car is severely damaged... Go figure. Likely can't be "fixed" without putting it on a frame straightener rack. SO NO PROFIT HERE!
There’s always a risk to warranty repairs with modifications. I run coil-overs on my model 3 but I installed them myself. If I had to do warranty repair on anything suspension or drive-terrain related, you better believe I’m swapping back to stock before it goes for service. Additionally, I wouldn’t put a car on Turo unless it was stock.
First of all, appreciate all the details of your journey on this. I've changed many drive shafts in my day and can tell you that "sludge" looks like the grease in the CV joints. Once it snaps, it'll spray all that grease in that exact pattern all over during the incident, it didn't build up over time. I would say 90% chance is that it was Unplugged performance's fault on this. When you install those parts, it's very common that you'd have to mess with the CV axle at some point, and it could have easily been pulled out of the drive unit and not totally reinserted properly. That said, after those two rear endings, and renters launching the car hard, it likely further stressed the housing and eventually broke. I'm putting my money it was Unplugged's fault, not the part, but the service from them.
When renting a car as a business, I would already consider and prepare for all these types of damages to it as worse scenario. Strangers who drive/rent a car do not care how they treat a car.
I would think a lot of value was lost once the Tesla Model Y was in an accident. Now add a 2nd accident. Doesn’t matter it was fixed, it was in an accident. One thing I learned from this video - never lease out your car and a one owner car means nothing now.
Overly expensive maintenance costs, or replacement batteries and overly long repair times are the biggest hurdles in my mind to getting a Tesla. It seems you simply cannot trust them more than a few years old unless you have free cash in excess just in case anything happens.
Tesla would have investigated further and denied warranty coverage due to the obvious damage to the car from abuse. So, no difference at the end of the day.
I really feel for you, I do appreciate the way you’re handling it from a business perspective. If you’re going to continue listing it for rent then I would suggest installing digital trackers and not just for GPS, but can give great telemetry readings even on extreme angles. You’re a bright young man and you will go back and review your business practices and find Solutions to mitigate these issues. Good luck
Two points I have. One is to never add non OEM parts or modifications to a warranted vehicle drive train. And the second point is before that cv shaft came apart there was a lot of noise and binding up. Someone pushed until it snapped. CV shafts give you a warning that you will notice especially on turns.
Ouch! I feel bad for that model y. It’s been treated badly. You could have just used the capital from the 3 other Teslas you owned and bought a dividend paying stock or a rental property for extra income. Good luck with repairs. I love how you managed to keep your emotions without losing you cool. 😄
Ryan, the more interesting question: Including the costs and hassles associated with repairs, has the Truro rental paid for itself to date (ignore the future potential) ? Have you made an after tax profit, considering all the costs + your personal time?
Turo is for people that bought a car they can't really afford ;-) If you are doing it as a business, rent out a $23k Corolla, not a $65k Tesla. No $6k battery replacements or $6k suspension upgrades necessary ;-)
I hope continuing to rent your car works out for you. I would never rent my car or buy a previous rental car since I know as a renter, I do not take care of a rental as well as I would my own car. The rental is a tool. Something to get me to and from places and maybe have fun with.
I’d be shocked if Tesla couldn’t use their existing sensors to detect things like jumping… this should definitely be a feature in a future update… as a major Tesla influencer you should suggest that.
My thoughts are: 1) Other drivers usually are not what they seem, wanting to test out crazy maneuvers with a car that they could care less about and 2) Adding ANY 3rd party part will always place blame on that modification. It's a balance of getting revenue from renting and the expense associated with ongoing repairs, as well as 3rd party parts add enhancements that OEM parts lack, but definitely affect OEM warranty considerations. It's always a balance/risk that only one can weigh. Thanks for sharing and being so honest in your assessment and corrective course of action!
50 year olds have 20 year old kids. So… would one of them jump it maybe? We had a Mercedes glc amg and my wife touched a curb with it. The lower bumper had pointy screws holding a lower molding. The screws pushed into the lower radiator and cost $4500 to fix. Not covered.
I have a Model Y LR similar to yours with VIN in the 2200s as well, which I believe we took delivery around the same time in March 2020. I have had zero issues with mine and only recently took it into Tesla this week for it's very first service appointment for a cracked windshield due to road debris (100% covered by my insurance). They performed it's first tire rotation (free), resealed the upper ball joints and replaced the leaky A/C dessicant part & refilled refrigerant (both I never noticed anything wrong & free under warranty as part of non-urgent recalls). Other than that my 2+ year old Model Y has been trouble free. Yours is definitely cursed, hah. BTW, the impacts of getting rear-ended twice might have a lot to due with both the HV battery failure as well as the front axle becoming dislodged, misaligned and making it appear to be a botched re-install. Or the axle may have been tugged out of place when improperly towed during one of those accidents. In any case, any car that has been in two or more serious accidents is never going to be the same structurally.
Its funny how every Feels owner can't admit their cars are junk, and always blame the owner rather then the manufacturer. Better hope you dont get in a small fender bender, it'll cost 12k to fix a small aluminum panel lol. Congrats on your heap of dung lol
the part that failed is a cv joint ( constant velocity joint), I'm not familiar with tesla in detail, but normally these type of axles just push into the gearbox side ( small ring pops into position) and on the wheel side held by a large nut. The black liquid is in fact grease used in cv joints, its usually black/grey in colour, if mixed with water it can be light grey colour. A little mechanical knowledge would have given you much more clout fighting tesla. My experience is very rare for cv joints to fail. There would be some reason for its failure. Incorrect installation is one, but there are many others: eg. rubber boot failure allowing water ingress and loss of lubricant ( grease), some object hit the cv joint during driving causing damage. Not sure what the liquid that leaked would be.
so i did a little research and appears the front axle ( 1/2 shaft as you call it) is just a standard type cv joint axle. Although you got info from unplugged on how they say they do the job, its extremely likely the mechanics work out a quicker way to instal, why take a long time if there is a quicker or easier way? And pulling the 1/2 shaft out from the gearbox end ( or wheel end) would make it much simpler task. Since 1/2 shaft basically pull out of the gearbox end that would take only a second ( a small ring that compresses during install is all that holds it in place, you can pull on the shaft and they come out, requires a bit of force sometimes). The other end its just undo one large nut and the other side pulls out, I think it might be quite likely they have taken out the half shaft at least at the gearbox side. If its not pushed all the way back into place until the ring snaps into position, that end could come out at least a bit, enough that could cause rotational problems. Cv joints are very strong components and that one has completely shattered, it certainly would have made alot of noise when it broke. The runny liquid on concrete looked like coolant but not sure on that one. Sorry you've had some bad experiences with this, I'm of the opinion if you have a bit of mechanical knowledge on cars it can go a long way to solving issues.
I’m sorry this happened to you Ryan. I’ve been following your tesla experience and have pondered on getting MPP coilovers or H&R lowering my springs but after this video I might just hold off on it for warranty fear purposes. More power to you and thanks for sharing your experience.
I think the two lessons are don't rent out your car and don't modify it, unless you don't mind the inevitable cost of course. It is also pretty amazing after extensive investigation by both companies, nobody noticed the front axle was in trouble. Plus, even if everything was done correct, I still question whether the car was designed with another suspension in mind.
The lesson for me from this video is Not to install any third party parts in the car you want to rent (in the future). I guess you didn't know you'd want to rent your Model Y at the time of the third party coil installation. Good luck man!
It would be relatively easy for Tesla to include a software feature for owners renting their cars out - the software could be able to alert the owner if their car is being driven too fast or with excessive G-forces.
I just can't see how this can be pinned on Tesla - i agree with the SF shop, either the car was jumped or manhandled, or the suspension shop somehow left things under tension which stressed the inner CV joint. In 30 years of VW & Audi repair i haven't seen an inner joint blow up like that (not that German joints are built better - just that this is a very unusal failure)
Could have been a defective CV Joint when the car was built, no company has a 100% zero problem rate. It could have been just a CV Joint with a minor defect that was not caught when it was manufactured and made it onto the car in which case it would be on Tesla to cover the cost of repair under warranty.
In life there are two ways we can learn. Through experience or wisdom. Listening to your experience and learning from it is the wisdom way. Much better than your experience. Thank you
This is my fear in installing an auto frunk or additional HUD on the MY . If I plug any 3rd party hardware to the MY harness and something goes wrong Tesla is going to blame the 3rd party install/HW as the cause even if its not. I likely won't do any modifications until after the car is out of warranty
For sure. With any make. They'll find a way not to honour the warranty. Bjorn had issues and they blamed it on his aftermarket wheels. (note to self.. Revert it back to stock before making warrenty claims )
@@JS-st9gs Funny that it is your attention span that is in question. The point here is if you modify, Tesla will find a way to not honor warranty repairs...WITHOUT needing to do further research...such as the jumps you mentioned. Geez!
All of this was easily avoided. Firstly, don’t rent your car out. Secondly, remove modifications before taking it back to the manufacturer for repairs.
I feel for the person who ultimately buys your old red MY. The wrecks and abuse can be repaired, but it will be far below an average model Y of it's year model.
What was the cause of the battery problem? I get a little nervous when I see so many TH-camrs needing battery replacements even if they are under warranty. It seems strange that I've seen so many considering that supposedly there are so few overall.
Lots of good information here. I traded my Model 3 on a Model Y, that I got in March. The Model Y rides like a 2 ton pickup truck that's empty. Amazingly hard, every little seam in a smooth concrete road becomes a bump. I really don't like it, a lot. I'm glad to see that there are options for new springs/suspension. I'll continue to watch your videos regarding that. Thanks I think you should sell your model Y. After my Model 3 got t-boned by a red light runner I felt that it was cursed. Even though it was fully repaired. I had a model Y on order, mostly just for fun, but I accepted it. It was delivered 6 weeks after the 3 was running again. But I sure don't like the model Ys hard, hard ride. Otherwise the Y is better.
It’s interesting to me that this has been your experience. I love our model y ride quality. While I have never owned a model 3, I did carpool in one for about a year. It was a night and day difference to me, with the y being leagues better than the 3. Then there’s the back seat. The 3 was unbearable and I actually got car sick for the first time in my life. My daily driver is a focus rs which is notoriously stiff and bouncy, and the 3 was even worse from the back seat. The front seat of the 3 was fine but the y has always felt better.
That is interesting you say that. We rented a Model Y LR through hertz last week in malibu for 3 days. Drove it all over including the mountains in malibu. I thought it drove AMAZING! It was quick, smooth, not harsh (ride quality) yet athletic (ride quality). When we got back and I got in my new honda passport (similar to the honda pilot) and my honda felt sluggish, top heavy, and loose in comparison. Further more, there were no jiggles, no rattles, and it was quiet at all speeds and terrains. The QUALITY of the ride in that Model Y was great. Of course, ride quality is subjective and likely to vary from vehicle to vehicle.
@@notvaporlocked5479 not a performance model. It's the two motor long range model. You know, I heard someone complain about the model Y's being bumpy and then I started to notice it. I'm going to drive my old Toyota RAV4 over the road and see if it's just as bumpy. Hopefully it's just my imagination.
Hi Ryan. I really enjoy your reviews. I have a question about getting rear-ended. Does the regenerative braking activate the brake lights? I would think that having the car slow down on the freeway would make it more likely to be hit by someone not seeing any of your brake lights. Do you think this might be a problem? Thanks.
My genesis I used to own would activate the brake lights when it engine braked. It had a high horsepower 5.0 V8 and I didn't have to use the brakes a lot. I think with any car, especially EVs when they regen brake when you're off the go pedal, you need to have the brake lights come on. Safety issue.
So many comments maybe someone has said this, but M3 and MY you can only adjust toe. If caster and camber are out something is bent. Also if the aftermarket suspension changes ride height it can effect the alignment. The “sludge” from the axle is the grease coming out likely from the torn axle boot. If they disconnected the upper control arm from the knuckle and let it hang that can pull the inner axle out from its socket but usually you will know right away. By letting it hang it can also tear the boot, which over time can sling the grease out then the axle will fail due to lack of lubrication. Hard to pinpoint the root cause/blame.
I would hope that anyone renting their Tesla's with Turo would have to disclose that information to potential buyers when they, like you, decide to sell their "cursed" Tesla's. It should be part of the Carfax on the vehicle. I personally wouldn't want to buy a used Tesla that was thrashed as a rental as yours obviously was.
When a vehicle can't be aligned it's because major suspension parts or the frame itself is out spec due to blunt impact. The axle can dislodge when forced to function in a stressed position. The sounds you were hearing initially were the ball bearings getting shredded with the axle subsequently frictioning on its housing. Once the ball bearings are gone, then the axle itself can be detached over time with usage.
Call TESLA fixed your frunk problem with only service center appointments? Ha! I got you beat: My 2018 Tesla model 3 developed a connectivity problem just before its warranty expired. The key-card, key fob and App still work to unlock it but the car no longer can accept voice commands and it also can’t connect with the iPhone App. Since September 2022, TESLA has had the car in for repairs 7 times now and they still don’t know how to fix it. And yes, their App tried to bill me too, even though this problem was reported to Tesla before the car came off warranty. Keep up the good work, I love your channel, watch almost every episode. Thank you!
Hi, Ryan.. this curse seems to be a real thing! I love my model 3. Bought it new directly from Tesla. Got it in February, on May 20th, i got rear ended. And then June 30th, my wife got rear ended. I’ve never been in accident or careless.. but within 5 months, 2 rear-enders? The curse u mentioned is something i can really relate with.
In your alignment sheet I saw 100% green l, this means it is aligned within original specs. I used the same alignment hardware when I worked as a mechanic. It’s also more probable that the suspension of unplugged made it out specs, if not the damages.
Also the aftermarket springs change the way your front axles are receiving wear, because characteristics are different to original ones. Still sucks though, and should not happen
I installed a "Power Frunk" in my Model 3, and when I brought the car in for repair of the frunk latch, Tesla refused to even touch the car until I removed the mod myself. So I worked on my own Model 3 at a Tesla service center to remove the mod for them to fix the latch and charge me full price (no warranty) pointing to the mod that I had to remove as the reason for the latch failing. Classic Tesla ;-P
You can easily damage an axle and cv boot from a suspension mod like the one you had. Yes... You don't need to remove the axle during the install, but if you have an inexperienced technician, you can easily damage the axle and cv boot if the car is elevated and the axle is unsupported during removal of the existing suspension. This happened to my previous cars before.
When you lower or lift your vehicle, the installer have to push the suspension down to remove and reinstall coil-overs. This might have pulled the arms out of place which cause the bushing to rip.
Good Day Ryan, I took everything you said into consideration. Number 1: the suspension change has nothing to do with this and that excuse wouldn't fly in court so Tesla is way off on that point. Number 2: The damage was most likely a idiot driver who abused your car. The minute I seen the cooling fluid on the ground, and the nut that was found indicated something was busted prior to your renting the car. And when he drove to SF the damage to the drive became apparent. That is the cost of doing business. and I feel you should keep that car for Turo ONLY and get your own at a later date. Thanks Ryan always informative.
Thats not necessarily true, when you change the height of a car itll change the angle of the cv to the hub. many cars have issues with binding when changing the ride height of the car. You either have to get shorter or longer axels to prevent this. They can and most likely will argue the change in suspension causing damage long term from the factory axel length not being compatible.
@@noway6238 nice one. You are correct, the problem with that is No one I know who has changed their M-Y to a better sus had no issues like this however I also believe the car was so out of alignment that this could be a contributing factor.
I would say that the bump travel in the aftermarket coilovers is excessive and allowed the axle to bottom out when it was jumped cracking the CV, then on the long drive the crack opened up allowing the CV to fail completely
If UP even says that kind of damage must have been caused by severe driving event, I don't see how Tesla would have paid for it regardless of your aftermarket parts. Maybe I am misunderstanding. That being said, I am happy to be moving on from owning a Tesla. Mine has poor build quality interior and exterior and I've had poor service experiences. EA charging is really good in the areas I travel, so the lone thing I value with Tesla is no longer worth it.
My experience with a 2018 Model 3 LR is different. Two minor squeaks were fixed initially and nothing needed since. It is nice to just get in a vehicle and drive without having to worry about other things that I have had to deal with on ICE cars in the past.
@@djboss7106 I doubt that. His circumstances were far different from mine. I've also owned a Model 3 for nearly 4 years and have only have to replace the 12V battery and the rear tires.
Still got my 1996 Malibu with 350k miles, runs like new, did I have any issues sure, but it takes me to and from where I want to go, still gets 16 mpg in the city.
I have a 2017 MS100d with zero issues, just put 40k miles on it last year….doesn’t even need tires yet…..120k miles (7k miles added since Jan of this year) and warranty is good until summer of next year. One page carfax, nothing done to it, second owner here. Interesting to see these issues in a newer model. After I hit 200k next year (under warranty) I’ll be looking to avoid the early model Ys and stick to a proven 21/22 Model S
Nothing personal, but I live in LA, and the next time I see a red Model Y, on the 405, I'll be keeping my distance! That car is cursed!!! By the way, I have a 2022 Blue Model Y Performance, I've had it since Dec. 26th last year, put nearly 10,000 miles on it, and not a single issue! It's been completely problem free. Tesla has probably made improvements since you purchased the "Red Demon"! Thanks for the video!
If the toe and camber adjustments are maxed out and still outta spec, then there is something still bent. Most common: lower control arm and/or knuckle (both if they are aluminum. To replace the knuckle the drive axle nut must be removed and replaced, and in some vehicles the cv joint doesn’t articulate enough to swing the knuckle off thus having to remove the axle. Is it possible someone rented your car, bottomed out and tried to repair it before returning it to you? Possibly. Being a suspension mechanic for a collision center who also services Enterprise fleet vehicles, I must say, I get asked to do a lot of work under the table.
Just this week sold my MX - Damn fine car - best I’ve ever had in terms of comfort, reliability and drivability, but… like you, I fet it was cursed: I’ve owned many cars over my years, but this was the first time I had experienced a cracked windscreen, a hit and run (although the cameras caught the perp haha), and not one, but two flats! All of these were new experiences to me - never had any of these ever. The tyres were the expensive part for sure. Everything wlse was handled via warranty and insurance (hit and run). But still, I felt that I had more bad luck in this beastly beauty than any other car. So now I am waiting, as patiently as possible, for the MY - app says July delivery - but Sweden tends not to get priority with these cars sadly. Anyway, I hope I have more luck with the Y :)
This video reminds me why (1) I'll never rent out one of my cars and (2) Why I bought a Niro-EV instead of a much more expensive and super difficult to service Tesla.
Hi Rian I was one of your first rentals of your red model Y over two years ago at that time I had a deposit on my own model Y and after driving the “cursed red demon “ I canceled my order and lost $500. As you say the ride quality was poor and the road noise was not acceptable. In the meantime I ordered my model 3 and have it for almost a year I’ve enjoyed the car but I do like the seat height and the hatchback of the Y. My advice is to dump it. It’s caused you in a lot of other people many problems! my best to your future and and The best para diddle and hand-to-hand flams !
I am a 2017 Tesla Model S owner. Yes, out of warranty repairs are expensive. Pick and choose which ones you want to do that is needed to pass inspection. lol....However, once you have those items fixed...it could last longer than factory anyway. You may even get another 100k+ miles with it.
I rented a Model S through Turo in Las Vegas for 5 days and never took the vehicle out of chill mode. We loved the car enough, to come home and order my own Model S . Nov - Feb delivery date, and I can't see Turo in its future.
I will not be surprised that even if upgrade guy did not need to touch those parts, it does not rule out that someone had not tried to open other parts to inspect and messed while putting it back.
Just watched an Unplugged coilover install, and much like strut replacement on other cars, the installer fought mightily to pull the unit free, including jamming the hub down quite a bit further than it would normally travel since the unbolted strut is not limiting the range. In that video, you can see the axle being displaced out of the drive unit. Once he got it out, he held the strut over his head in victory lol. Now, I've had axles pop out of transmissions on Honda and Subies in this scenario, and you have to make sure you get that axle re-seated properly. I'm not saying Unplugged messed up the install, but they're moving around a part that's connected to the axle, so can it be completely ruled out? That's the gray area of aftermarket mods. Manufacturers are always looking for a way out, and while people say they can't void your warranty, they can and do reject repairs based on mods they find, and you'd have to go to court and no guarantees there either....
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The lesson here is don't put your car on Turo!
I do agree with you. My experience on Turo taught me that people are filthy and careless.
I know a few people who run Turo as a business. What they do is buying used reliable Japan cars and lease them on Turo. Don’t put the car u worship at least.
Yeah it’s like people who drive for Uber or GrubHub and think they’re making a couple extra bucks. And then the bills come in for repairs and additional tire wear and…. I agree with an earlier poster: don’t rent out a high-end car.
Yeah, no shit. It appears like you'll make money, but the risks are way too high.
and, never make any major mods to your car!
This sealed the deal for me. I'm not going to list my Tesla on TURO! What a nightmare!
It was damaged for sure by a Turo rental driver. Cars are too easily damaged to just give them to the lowest bidder.
i am not a EV guy. but if i would to get one, difinialty tesla.
NOt chinese, Not Hyundai nor KIA. those are one of the most dangerous and poor quality car in the market.
I think Tesla should come up with a guest mode. Where we can configure it like only chill mode can be selected and a speed limit of 90. Also any time comes across some accident then store that recording.
Good idea, and how about automatically shutting down if the wheels ever leave the ground. @@sakthishrajendran4264
@sakthishrajendran4264 there are these things called railway crossings and speed bumps, which make for great ramps at lower speeds. A speed governor is not going to prevent damage during rentals.
Gotta say Ryan, seems like several unwise decisions were made while owning the vehicle. Can't blame you for the suspension upgrade but renting out on Turo, mistake, big mistake. Definitely not worth it.
I agree. If this is part of your business plan I think bankruptcy is in your future. Also do you think that maybe someone is watching your TH-cam channel and is either a Tesla hater and wants to make you or Tesla look bad or maybe worse case scenario another car company is going to do whatever they can to make Tesla look bad for whatever nut case agenda they have???? Stop buying cars to rent them out. Leave that to the big companies who can afford the risk. Be careful dude
While I agree; if I could have bought a another Y last April when it was 49k, 100% financed, I could earn back the monthly premium in less than 10 days...
Just got to point out, he does have multiple Teslas and I think he feels it is fine to rent one out on Turo when not in use. Not that big of a mistake mate
Although the axle is not removed in a suspension swap, it could have easily been damaged by letting the weight of the steering knuckle, lower control arm assembly strain it when the uppercsuspension is removed. Would be significantly worse if it accidentally dropped rather than just lowered.
@@kensten4real as long as you don’t have $6000 repairs. Lol. There’s always the other side to the “great deal” or the get rich quick schemes just like all those saying like beauty is only skin deep, but the other half of the saying, “but ugly is to the bone”
The old saying “nothing parties like a rental”, really applies here. I appreciate the desire to make some $ renting your Y out, it’s inevitable some yahoo is going to ruin your car. And likely already has. Sorry for your troubles.
Sorry... SORRY? He is F'ing renting the car, he is ASKING for it.
I agree. That's what happened.
@@freddyrosenberg9288 Agreed. Renting out a car that you care about is like letting your girlfriend work as an "escort."
I have for decades said this and it never cease to amaze me. I drive a 4WD, petrol of course. Often times where I went on my 4WD, I meet lots of ordinary cars on the dirt paths more suited for 4WDs! So should I wanna do 4WDriving , I would definitely an ordinary car in future! 🤣
@@zzanatos2001 I would add a black box to the car that GPS tracks the car and speed and everything. Also the G forces etc. This way you can see if a certain person is driving the car reasonable. And certainly would never rent out a Performance model because you know it will attract thrill seekers.
I think the LFP Model Y/3 is good for renting out, but i would install a black box and put it in the contract that i can consult the black box in case of problems and damages.
Ryan I'm just getting into Turo hosting and would never list my 2022 MYP but if you're going to list these Teslas 100% get a full diagnostics fleet tracker like Verizon Connect. Something that tracks real time speed, acceleration, GPS etc then you'll know exactly who was driving recklessly.
Good idea!
So, just wondering. Let's say someone does rent out my Tesla and the tracker shows they were jumping it. What could I do about it? Would my insurance cover it at that point?
This wouldnt tell you who hit giant potholes tho which is where the real damage occurs
How do ar rentals deal with it or do they not have mean universal people renting cars trying their limits?
Not universal, aggressive
Hi, i m been a mechanic for almost 20yrs. Looking at the damage, my best guess is inline with tesla. Looks like axle were not installed correctly. Over time caused too much stress on the joint. When the cv joint fail, the axle just damage everything around it. Now, i just read into service manual on removing front strut, while it does not touch the axle. When the upper control arm separate from the knuckle, the whole knuckle would drop down which can cause the cv joint of the axle to hyper extend or pop out without the tech noticing. When reinstalling everything, the cv joint in the axle might not be correctly align which over time, caused the axle the fail. This would be number 1 most likely cause, especially if the mechanic had to pull down on the knuckle to get more room to remove/install the strut assembly.
Now with the issue for the alignment, all new springs/coil over will "settle" after a bit of driving. Which mean ride height will be slightly lower compare to when first install which can and will cause the alignment to be out. But as long as alignment can be adjusted back to factory spec, there shouldnt be a problem.
3rd issue. With aftermarket coilover, if you lower the car by a large amount, it will also start changing the angle of where the axle would normally work. So if theres excessive ride height different, this can cause the axles to be working in a range(angle) that its not designed for.
I hope that help. Afterall, i agree with the findings of tesla service, fault was caused during install of coilover.
Yeah them giving him a spec sheet saying it's aligned but unalign-able is pretty crappy. Sounded like they noticed it but didn't want to shell out for replacement.
Sorry this happened to you. I also rented a a model Y for a week to take down to Vegas. Took care of it like it was my own baby. I just was born to have respect for other peoples things. I am sure not everyone is like that.
I've had cars that have been repaired after accidents including after being rear ended and nothing give a car Gremlin like having been repaired from an accident. I think what gets missed a lot in Collision repairs is that a shock wave goes through the whole vehicle from some accents and causes additional damage in areas not directly hit.
I probably wouldn’t sell it. You have so many damages to it and accidents the value is going to be significantly reduced. Keep it on turo and get your moneys worth.
or sell it now before car shortages are no longer.
@@geraldbennett7035 "no longer"
It's probably gonna be a while.
@@BearNecessities-X w
@@stefangarr why? Well, we're looking at plenty of shortages coming, aren't we? Including diesel. How do we get products to market without diesel fuel? Elon cannot replace all the trucks needed in such a short period of time.
My car had two “repairs” which caused the bad trade in value. I sold it at 121,000 miles to a private party for double kbb
I just got Tesla model Y 2024 model. So far I drove it for a week and the rattling noise still exist. You have to remove the door cover then put a strong tape around those plastic door cover holders, which is what rattles because they have such a huge slack to move around. In 2024 model Y they removed lots of customization options from the software that you would need when it snows. As usual Tesla is famous for not having good body assembly where every thing lign up, and 2024 model is no exception.
I am a master technician, i can tell you that at fault is unplugged. Many times when you replace the struts, the axle does fall off from the joint, which is normal. Thats why when installing it back, one has to make sure the axles are placed back properly. The instructions does not say you have to touch the axles, but if the technician took a short cut (which they most likely did, to save time) FOR SURE the mechanic installer popped the axle out, which will cause this issue.
^^^THIS^^^
Sounds like I can’t afford a Tesla even though I can afford to buy one. It’s just way, Way too expensive to fix.
I was thinking exactly this. I don’t think Ryan truly understands what’s going on. Claiming unplugged techs knows Tesla cars better than Tesla engineers.
Bro… tesla engineers work on 4 model cars all day every day, most of the M3 and Y are the same parts as well. How would they not understand their own car they created compared to a 3rd party aftermarket shop? That’s a bold claim to make
AGREE. Makes perfect sense. That's why you never MESS with anything while under warranty. "Spin the wheel later" after warranty expired !
Yes, i do have a model Y also, and the suspension does feel very bumpy, that is because of the low profile tires and low center of gravity for the battery weight, but still will not compare to any other car in acceleration, which i love and wont mind of the bumpy rides. I have modify many other cars before and it is just normal of a performance vehicle to have bumpy suspension due to turning ratio. Besides i would say that unplugged may be good, but they did seem like they were trying to get away from the problem, and for sure they know they screw up once they read the tesla result. I work at a dealer, and we see A LOT of dumb things that many other technicians do on vehicles, even if they come from very good outside shops
@@williamleon2715 William: I have a brand new LR MY. NOT the performance, so I have the 19 inch tires. Is there anything I can do without voiding the warranty to make for a smother ride?
Why do you imply that this was a $6000 repair Tesla should have honored? The car was trashed by Turo renters literally jumping the car into the air and several wrecks. As a rationale consumer I wouldn’t blame Tesla for this and certainly wouldn’t imply Tesla wasn’t honoring a warranty repair that the should have in the title of my video. Not to mention you get poor Unplugged Performance mixed up in your shenanigans?
Did you mention to Tesla or Unplugged Performance that someone jumped the car into the air when you were trying to get either one to pay for this?
Very dishonest on your part if you didn’t share that information with them.
THIS!! But I guess it's par for TH-cam to blame Tesla for stuff that's out of their influence. Or come up with plain lied to make them look bad.
from someone whom has broken many FF axles in my drag racing days, that image of the crack on the axle tells me the car has gone thru some hard launches and from your history when you towed the car when the Pyro fuse blew also is one of the potential causes since it was putting alot of pressure on the axles which might have caused the initial crack (hairline)...then the rest of the rentals might have damaged it alone the way since you never know what a renter will do with the car. Unfortunately I would have to agree with Tesla on the warranty part because modifying suspenion does void your drive train since that affects the cars handling... It is unforunate that this happened to you but you handled it very well. With that said, I personally would never allow anyone else to drive MY because i know what they will do with it.
So let me get this straight he installed aftermarket parts and is complaining he has to pay for issues originating from installing aftermarket parts? tesla clearly states aftermarket parts are not covered under warranty *clown emoji*
The issue isn't listing the car on turo, the issue would be resolved had he not installed aftermarket. aftermarket lights sure they wont brick the car, aftermarket suspension? good luck when something goes awry
@@111_23 You don't appear to have even watched the video, go watch 8:25 onwards where he clearly explains the axle was not touched during the aftermarket suspension installation, it was simply an easy excuse for Tesla to get out of a repair (though they may have denied a warranty repair anyway if it was the result of damage from severe/improper driving).
When you lower suspension, this alters the position of the axle.
@@Tracked350Z The axle CV joints allow the axle to travel up & down, left and right as the vehicle is steered and the car travels over bumpy terrain. He stated that the coil-over-suspension kit was installed to soften the ride, but as long as the dimensions of the kit weren't altered, only the responsiveness characteristics, then it should have no bearing on the position of the axle as it will still be articulating within the parameters of its design. You seem to have no mechanical understanding of suspensions. Pretty sure most mechanics would confirm this suspension mod would have no substantial impact to the axle. The hairline fracture theory given by Turbo does seem to indicate a manufacturing defect where the axle is not rated to withstand consistent and hard abuse by drivers constantly accelerating such that the axle eventually fatigues, or a flaw in the design that allows the retaining clips of the CV joint to break, or possibly my own theory of a hard jumping of a curb that knocks loose the CV retaining clip and eventually allows the axle to disengage from the CV joint.
@RT-mv7df Surely, with the stock suspension. When you add coilovers, without understanding the difference in compression, damping, static height, or spring stiffness; there's going to be a change to the axle angle. While you're correct, there is some variance between what the factory suspension and axle allow. When you start adding in aftermarket parts, this dynamic changes. How drastic? Well, it depends. Also, stock Teslas have issues with the axles. This is a known issue.
Now this! Is why I will never add 3rd party parts to my teslas. So scary. Sorry you had to deal with so many frustrating events. Geez.
Any automaker's car while it's under warranty. I've learned that the hard way.
I love your TH-cam Chanel Will!
Agree with Tesla on this. Keep 3rd party modification away from the vehicle untill after the warranty expires
Highly Doubt it was the suspension modification. But the biggest take away if never toss out your OEM parts. If things like "Not being able to properly aline" the car come up. Swap back and see if it fixes the issues. If it does not then take it into Tesla with OEM parts on and not the aftermarket. This was either the result of the Turo rentals or something was bumped/hit when the battery pack was swapped.
Sooo many people have installed UP coils or springs & didn’t encounter these issues, people even installed air suspension.. Tesla just took the easy way out as with any other dealer/manufacturer & blamed the aftermarket part.
I have to agree as well. Even if they had traced it back to damage by some other means, I doubt it would have been covered anyway. I really can't blame Tesla for their stance on this. Even the most reputable aftermarket company can make mistakes. I'm not blaming Unplugged Performance here, just seeing things from Tesla's perspective.
Ryan, you should consider installing a third party "black box" recorder for the car. Then you will know acceleration and location data of each Turo rental. Hope you are able to recover your costs over time.
Damn. I would never rent out my Tesla.
No kidding. I have my M3 for almost 4 years now. Both my wife and kid refused to drive it because I baby it so much and they are worry about driving it. I think only 4 of my friends and my nephew test drove it. I was in the car when they test drive it.
People drive it like they stole it
If you buy a used model 3 how would you know it was rented out? If someone rents it out on turo do they have to disclose?
@@handelrussell1858 Not sure, it might depend on state/country. But after this video it would make a lot of sense to require people to disclose that type of information haha
I would NEVER rent out any of my cars PERIOD.
Thanks for the insight. Something to keep in mind before getting an electric car. The repair costs on one Tesla is more than all my used cars combined including Lexus and VW Passat (which was a maintenance nightmare; too many plastic peices).
Get rid of it, write it off, get another, (and don't) repeat. Continue being philosophical. And, I like your attitude.
Moral of the story: Don't make 3rd party modifications and avoid Turo or other 3rd party retail companies
Note to self: Forget aftermarket parts, and renting out your Tesla...and hat off to you Ryan for an objective account of what happened.
definitely the fault of unplugged. having worked on Tesla's suspension (coils) install on 6 different teslas thus far, i can tell you the first few times i was also confused and also had to remove the axle myself due to trying to fit the struts/coils into place due to fitment and having space. The company that installed it did a shitty job and didnt put it back on correctly. Tell them to take out the coilovers right in front of you and put them back on - i can guarantee you that they had to remove the axle to make the job faster
More like that idiot who jumped the car ruined the axle drive unit casing, guys from unplugged didnt touch it and didnt notice the issue
@@flaviokonti5522 hey unplugged 👋
No. I’ve installed coils on several cars including Tesla. It’s literally the same process across the Board. Only an absolute moron would remove an axle to install any sort of strut or coil over. That is an unnecessary extra step and in no way makes the job quicker. You’re literally adding extra steps to the process lol. Also, as he said in the video both Tesla’s instructions and Unplugged instructions do not mention anything about the axles during installation. It is the fault of renters abusing the piss out of the car.
When he mentioned they couldn’t align the car. That was suspect of something is wrong.
My takeaway is, no major third party modifications and never rent on Turo. I can't believe after all this that you're actually making a profit on Turo.
The profit doesn’t make up for the headache..
@@aaronzheng519 What profit?
The car is severely damaged... Go figure. Likely can't be "fixed" without putting it on a frame straightener rack. SO NO PROFIT HERE!
There’s always a risk to warranty repairs with modifications. I run coil-overs on my model 3 but I installed them myself. If I had to do warranty repair on anything suspension or drive-terrain related, you better believe I’m swapping back to stock before it goes for service. Additionally, I wouldn’t put a car on Turo unless it was stock.
First of all, appreciate all the details of your journey on this. I've changed many drive shafts in my day and can tell you that "sludge" looks like the grease in the CV joints. Once it snaps, it'll spray all that grease in that exact pattern all over during the incident, it didn't build up over time. I would say 90% chance is that it was Unplugged performance's fault on this. When you install those parts, it's very common that you'd have to mess with the CV axle at some point, and it could have easily been pulled out of the drive unit and not totally reinserted properly. That said, after those two rear endings, and renters launching the car hard, it likely further stressed the housing and eventually broke. I'm putting my money it was Unplugged's fault, not the part, but the service from them.
When renting a car as a business, I would already consider and prepare for all these types of damages to it as worse scenario. Strangers who drive/rent a car do not care how they treat a car.
Same applies to renting a property, tenants have a surprising knack for doing damage very quickly sometimes
I would think a lot of value was lost once the Tesla Model Y was in an accident. Now add a 2nd accident. Doesn’t matter it was fixed, it was in an accident. One thing I learned from this video - never lease out your car and a one owner car means nothing now.
I put my new mslr on turo for a couple months I think I got 3 rents and I was so scared. You are brave. I took the car off.
Overly expensive maintenance costs, or replacement batteries and overly long repair times are the biggest hurdles in my mind to getting a Tesla. It seems you simply cannot trust them more than a few years old unless you have free cash in excess just in case anything happens.
Tesla would have investigated further and denied warranty coverage due to the obvious damage to the car from abuse. So, no difference at the end of the day.
Thanks for sharing. Most people only want to share the wins. Never the losses. Great insight
I really feel for you, I do appreciate the way you’re handling it from a business perspective. If you’re going to continue listing it for rent then I would suggest installing digital trackers and not just for GPS, but can give great telemetry readings even on extreme angles. You’re a bright young man and you will go back and review your business practices and find Solutions to mitigate these issues.
Good luck
Sounds like he wouldn't know what a screwdriver does or how to use it.
@@HelloWorld-ns7gt not everyone is well versed in fixing cars and tackling mechanical problems, that’s why there’s a Profession called a car mechanic.
idk renting out on turo isnt an MBA level business practice
@@111_23 who said it is? It’s an easy app, plug and play you don’t have to be a Genius.
@@111_23 It's not supposed to be, it's more of a passive income with some mechanical risk of course.
Two points I have. One is to never add non OEM parts or modifications to a warranted vehicle drive train. And the second point is before that cv shaft came apart there was a lot of noise and binding up. Someone pushed until it snapped. CV shafts give you a warning that you will notice especially on turns.
Ouch! I feel bad for that model y. It’s been treated badly. You could have just used the capital from the 3 other Teslas you owned and bought a dividend paying stock or a rental property for extra income. Good luck with repairs. I love how you managed to keep your emotions without losing you cool. 😄
10:52 Rancho Cucamonga SuC again. Thanks for stopping by @Ryan Shaw.
This is the best commercial for not using Touro or buying a Tesla I've ever seen.
"Thanks!" 👽👍
Ryan, the more interesting question: Including the costs and hassles associated with repairs, has the Truro rental paid for itself to date (ignore the future potential) ? Have you made an after tax profit, considering all the costs + your personal time?
good point
Turo is for people that bought a car they can't really afford ;-) If you are doing it as a business, rent out a $23k Corolla, not a $65k Tesla. No $6k battery replacements or $6k suspension upgrades necessary ;-)
I hope continuing to rent your car works out for you. I would never rent my car or buy a previous rental car since I know as a renter, I do not take care of a rental as well as I would my own car. The rental is a tool. Something to get me to and from places and maybe have fun with.
I would never rent out a car knowing how I personally have treated rentals 😂
I’d be shocked if Tesla couldn’t use their existing sensors to detect things like jumping… this should definitely be a feature in a future update… as a major Tesla influencer you should suggest that.
Give Tesla another reason why they voided your warranty. Great Idea...
My thoughts are: 1) Other drivers usually are not what they seem, wanting to test out crazy maneuvers with a car that they could care less about and 2) Adding ANY 3rd party part will always place blame on that modification. It's a balance of getting revenue from renting and the expense associated with ongoing repairs, as well as 3rd party parts add enhancements that OEM parts lack, but definitely affect OEM warranty considerations. It's always a balance/risk that only one can weigh. Thanks for sharing and being so honest in your assessment and corrective course of action!
50 year olds have 20 year old kids. So… would one of them jump it maybe?
We had a Mercedes glc amg and my wife touched a curb with it. The lower bumper had pointy screws holding a lower molding. The screws pushed into the lower radiator and cost $4500 to fix. Not covered.
i thought about putting my Harley fat boy on a rental site to make money but thought about how people treat rentals and said no way
I have a Model Y LR similar to yours with VIN in the 2200s as well, which I believe we took delivery around the same time in March 2020. I have had zero issues with mine and only recently took it into Tesla this week for it's very first service appointment for a cracked windshield due to road debris (100% covered by my insurance). They performed it's first tire rotation (free), resealed the upper ball joints and replaced the leaky A/C dessicant part & refilled refrigerant (both I never noticed anything wrong & free under warranty as part of non-urgent recalls). Other than that my 2+ year old Model Y has been trouble free. Yours is definitely cursed, hah.
BTW, the impacts of getting rear-ended twice might have a lot to due with both the HV battery failure as well as the front axle becoming dislodged, misaligned and making it appear to be a botched re-install. Or the axle may have been tugged out of place when improperly towed during one of those accidents. In any case, any car that has been in two or more serious accidents is never going to be the same structurally.
It's renting your car out on Turo that exasperated the issues to this degree.
Its funny how every Feels owner can't admit their cars are junk, and always blame the owner rather then the manufacturer. Better hope you dont get in a small fender bender, it'll cost 12k to fix a small aluminum panel lol. Congrats on your heap of dung lol
the part that failed is a cv joint ( constant velocity joint), I'm not familiar with tesla in detail, but normally these type of axles just push into the gearbox side ( small ring pops into position) and on the wheel side held by a large nut.
The black liquid is in fact grease used in cv joints, its usually black/grey in colour, if mixed with water it can be light grey colour.
A little mechanical knowledge would have given you much more clout fighting tesla.
My experience is very rare for cv joints to fail. There would be some reason for its failure.
Incorrect installation is one, but there are many others:
eg. rubber boot failure allowing water ingress and loss of lubricant ( grease),
some object hit the cv joint during driving causing damage.
Not sure what the liquid that leaked would be.
so i did a little research and appears the front axle ( 1/2 shaft as you call it) is just a standard type cv joint axle. Although you got info from unplugged on how they say they do the job, its extremely likely the mechanics work out a quicker way to instal, why take a long time if there is a quicker or easier way? And pulling the 1/2 shaft out from the gearbox end ( or wheel end) would make it much simpler task.
Since 1/2 shaft basically pull out of the gearbox end that would take only a second ( a small ring that compresses during install is all that holds it in place, you can pull on the shaft and they come out, requires a bit of force sometimes).
The other end its just undo one large nut and the other side pulls out, I think it might be quite likely they have taken out the half shaft at least at the gearbox side. If its not pushed all the way back into place until the ring snaps into position, that end could come out at least a bit, enough that could cause rotational problems. Cv joints are very strong components and that one has completely shattered, it certainly would have made alot of noise when it broke.
The runny liquid on concrete looked like coolant but not sure on that one.
Sorry you've had some bad experiences with this, I'm of the opinion if you have a bit of mechanical knowledge on cars it can go a long way to solving issues.
I’m sorry this happened to you Ryan. I’ve been following your tesla experience and have pondered on getting MPP coilovers or H&R lowering my springs but after this video I might just hold off on it for warranty fear purposes. More power to you and thanks for sharing your experience.
I think the two lessons are don't rent out your car and don't modify it, unless you don't mind the inevitable cost of course. It is also pretty amazing after extensive investigation by both companies, nobody noticed the front axle was in trouble. Plus, even if everything was done correct, I still question whether the car was designed with another suspension in mind.
The lesson for me from this video is Not to install any third party parts in the car you want to rent (in the future).
I guess you didn't know you'd want to rent your Model Y at the time of the third party coil installation.
Good luck man!
It would be relatively easy for Tesla to include a software feature for owners renting their cars out - the software could be able to alert the owner if their car is being driven too fast or with excessive G-forces.
I just can't see how this can be pinned on Tesla - i agree with the SF shop, either the car was jumped or manhandled, or the suspension shop somehow left things under tension which stressed the inner CV joint. In 30 years of VW & Audi repair i haven't seen an inner joint blow up like that (not that German joints are built better - just that this is a very unusal failure)
Could have been a defective CV Joint when the car was built, no company has a 100% zero problem rate. It could have been just a CV Joint with a minor defect that was not caught when it was manufactured and made it onto the car in which case it would be on Tesla to cover the cost of repair under warranty.
In life there are two ways we can learn. Through experience or wisdom. Listening to your experience and learning from it is the wisdom way. Much better than your experience. Thank you
This is my fear in installing an auto frunk or additional HUD on the MY . If I plug any 3rd party hardware to the MY harness and something goes wrong Tesla is going to blame the 3rd party install/HW as the cause even if its not. I likely won't do any modifications until after the car is out of warranty
It had nothing to do with the 3rd party parts. It was because someone renting the car decided to go on jumps.
Short attention span?
For sure. With any make. They'll find a way not to honour the warranty. Bjorn had issues and they blamed it on his aftermarket wheels. (note to self.. Revert it back to stock before making warrenty claims )
@@JS-st9gs Funny that it is your attention span that is in question. The point here is if you modify, Tesla will find a way to not honor warranty repairs...WITHOUT needing to do further research...such as the jumps you mentioned. Geez!
@ryan, could you share how you went about claiming dimished value
All of this was easily avoided.
Firstly, don’t rent your car out.
Secondly, remove modifications before taking it back to the manufacturer for repairs.
I recently bought a Tesla model Y, this is concerning… but happy you did not have a bad experience with your other 2 teslas
I feel for the person who ultimately buys your old red MY. The wrecks and abuse can be repaired, but it will be far below an average model Y of it's year model.
Anyone buying that car with that awful carfax would be out of their minds
I have never had a $6,000 repair on any vehicle I have ever owned, in my over sixty years.
Question: On your Model Y, what was the total mileage you had on the vehicle when you had to replace/purchase a new battery for the car?
When you take the suspension off a car to swap it out the axel can definitely pop out if not held in it was definitely the coil overs
I was done at "rear ended in Bakersfield"...
LOL
What was the cause of the battery problem? I get a little nervous when I see so many TH-camrs needing battery replacements even if they are under warranty. It seems strange that I've seen so many considering that supposedly there are so few overall.
Lots of good information here. I traded my Model 3 on a Model Y, that I got in March.
The Model Y rides like a 2 ton pickup truck that's empty. Amazingly hard, every little seam in a smooth concrete road becomes a bump. I really don't like it, a lot.
I'm glad to see that there are options for new springs/suspension. I'll continue to watch your videos regarding that. Thanks
I think you should sell your model Y. After my Model 3 got t-boned by a red light runner I felt that it was cursed. Even though it was fully repaired. I had a model Y on order, mostly just for fun, but I accepted it. It was delivered 6 weeks after the 3 was running again. But I sure don't like the model Ys hard, hard ride. Otherwise the Y is better.
It’s interesting to me that this has been your experience. I love our model y ride quality. While I have never owned a model 3, I did carpool in one for about a year. It was a night and day difference to me, with the y being leagues better than the 3. Then there’s the back seat. The 3 was unbearable and I actually got car sick for the first time in my life. My daily driver is a focus rs which is notoriously stiff and bouncy, and the 3 was even worse from the back seat. The front seat of the 3 was fine but the y has always felt better.
That is interesting you say that. We rented a Model Y LR through hertz last week in malibu for 3 days. Drove it all over including the mountains in malibu. I thought it drove AMAZING! It was quick, smooth, not harsh (ride quality) yet athletic (ride quality). When we got back and I got in my new honda passport (similar to the honda pilot) and my honda felt sluggish, top heavy, and loose in comparison. Further more, there were no jiggles, no rattles, and it was quiet at all speeds and terrains. The QUALITY of the ride in that Model Y was great. Of course, ride quality is subjective and likely to vary from vehicle to vehicle.
Is your Model Y a performance model? Much rougher than a long range.
@@rscranman2002 He's talking about ride quality... something you seemed to ignore completely in your argument.
@@notvaporlocked5479 not a performance model. It's the two motor long range model.
You know, I heard someone complain about the model Y's being bumpy and then I started to notice it. I'm going to drive my old Toyota RAV4 over the road and see if it's just as bumpy. Hopefully it's just my imagination.
$6K? Wow, I would just return that crap!
Hi Ryan. I really enjoy your reviews. I have a question about getting rear-ended. Does the regenerative braking activate the brake lights? I would think that having the car slow down on the freeway would make it more likely to be hit by someone not seeing any of your brake lights. Do you think this might be a problem? Thanks.
Regen braking activates the brake lights.
Regenerative break do activate the brake light and you can even see in the little car animation on your screen :)
This is in L.A. people are not always paying attention and worse a Tesla can panic stop very well, the car behind it...probably not.
My genesis I used to own would activate the brake lights when it engine braked. It had a high horsepower 5.0 V8 and I didn't have to use the brakes a lot. I think with any car, especially EVs when they regen brake when you're off the go pedal, you need to have the brake lights come on. Safety issue.
So many comments maybe someone has said this, but M3 and MY you can only adjust toe. If caster and camber are out something is bent. Also if the aftermarket suspension changes ride height it can effect the alignment. The “sludge” from the axle is the grease coming out likely from the torn axle boot. If they disconnected the upper control arm from the knuckle and let it hang that can pull the inner axle out from its socket but usually you will know right away. By letting it hang it can also tear the boot, which over time can sling the grease out then the axle will fail due to lack of lubrication. Hard to pinpoint the root cause/blame.
I would hope that anyone renting their Tesla's with Turo would have to disclose that information to potential buyers when they, like you, decide to sell their "cursed" Tesla's. It should be part of the Carfax on the vehicle. I personally wouldn't want to buy a used Tesla that was thrashed as a rental as yours obviously was.
When a vehicle can't be aligned it's because major suspension parts or the frame itself is out spec due to blunt impact. The axle can dislodge when forced to function in a stressed position. The sounds you were hearing initially were the ball bearings getting shredded with the axle subsequently frictioning on its housing. Once the ball bearings are gone, then the axle itself can be detached over time with usage.
TLDR: Don't rent your modified Tesla on Turo
Call TESLA fixed your frunk problem with only service center appointments? Ha! I got you beat:
My 2018 Tesla model 3 developed a connectivity problem just before its warranty expired. The key-card, key fob and App still work to unlock it but the car no longer can accept voice commands and it also can’t connect with the iPhone App.
Since September 2022, TESLA has had the car in for repairs 7 times now and they still don’t know how to fix it. And yes, their App tried to bill me too, even though this problem was reported to Tesla before the car came off warranty.
Keep up the good work, I love your channel, watch almost every episode. Thank you!
Lesson learned. DONT RENT OUT YOUR GODDAMN TESLA!!!
Hi, Ryan.. this curse seems to be a real thing! I love my model 3. Bought it new directly from Tesla. Got it in February, on May 20th, i got rear ended. And then June 30th, my wife got rear ended. I’ve never been in accident or careless.. but within 5 months, 2 rear-enders? The curse u mentioned is something i can really relate with.
It might be helpful to check the auto recording video everytime the car returns from Turo
In your alignment sheet I saw 100% green l, this means it is aligned within original specs. I used the same alignment hardware when I worked as a mechanic.
It’s also more probable that the suspension of unplugged made it out specs, if not the damages.
Also the aftermarket springs change the way your front axles are receiving wear, because characteristics are different to original ones. Still sucks though, and should not happen
It's unbelievable how much free time Tesla owners have. I barely have time to change my brake pads, which is takes few hours and I do it my self
The guy literally monetizes making videos lol. It sounds like he is simply better at time management than you.
@@belavet hmmm spending your time fixing your car when you can enjoy life or do something you enjoy is better time management?
Not all Tesla owners are TH-camrs.
You know what they say; if you have to ask, you can’t afford it.
I installed a "Power Frunk" in my Model 3, and when I brought the car in for repair of the frunk latch, Tesla refused to even touch the car until I removed the mod myself. So I worked on my own Model 3 at a Tesla service center to remove the mod for them to fix the latch and charge me full price (no warranty) pointing to the mod that I had to remove as the reason for the latch failing. Classic Tesla ;-P
You can easily damage an axle and cv boot from a suspension mod like the one you had. Yes... You don't need to remove the axle during the install, but if you have an inexperienced technician, you can easily damage the axle and cv boot if the car is elevated and the axle is unsupported during removal of the existing suspension. This happened to my previous cars before.
When you lower or lift your vehicle, the installer have to push the suspension down to remove and reinstall coil-overs. This might have pulled the arms out of place which cause the bushing to rip.
Good Day Ryan, I took everything you said into consideration. Number 1: the suspension change has nothing to do with this and that excuse wouldn't fly in court so Tesla is way off on that point. Number 2: The damage was most likely a idiot driver who abused your car. The minute I seen the cooling fluid on the ground, and the nut that was found indicated something was busted prior to your renting the car. And when he drove to SF the damage to the drive became apparent. That is the cost of doing business. and I feel you should keep that car for Turo ONLY and get your own at a later date. Thanks Ryan always informative.
Thats not necessarily true, when you change the height of a car itll change the angle of the cv to the hub. many cars have issues with binding when changing the ride height of the car. You either have to get shorter or longer axels to prevent this. They can and most likely will argue the change in suspension causing damage long term from the factory axel length not being compatible.
@@noway6238 nice one. You are correct, the problem with that is No one I know who has changed their M-Y to a better sus had no issues like this however I also believe the car was so out of alignment that this could be a contributing factor.
My Mother make me promise her that I would never by a red car😂
You need to sell that car. I think it’s Haunted!
No wonder Hertz doesn't want to deal with Tesla anymore!
Loaning out this car is not smart.
I would say that the bump travel in the aftermarket coilovers is excessive and allowed the axle to bottom out when it was jumped cracking the CV, then on the long drive the crack opened up allowing the CV to fail completely
Note to self: don't rent my Tesla!
Moral of the story? Don’t buy cars you can’t afford the repairs for and don’t Turo said car and increase the likelihood of damage.
If UP even says that kind of damage must have been caused by severe driving event, I don't see how Tesla would have paid for it regardless of your aftermarket parts. Maybe I am misunderstanding. That being said, I am happy to be moving on from owning a Tesla. Mine has poor build quality interior and exterior and I've had poor service experiences. EA charging is really good in the areas I travel, so the lone thing I value with Tesla is no longer worth it.
😢 I want one but don’t want to spend so much with the possibility of lots of hassle.
Just picked up my Tesla Model Y yesterday. I've looked it over carefully and can't find a thing wrong with it, an absolutely perfect build.
@@MsAjax409 just give it a few months and you will see what he is talking about.
My experience with a 2018 Model 3 LR is different. Two minor squeaks were fixed initially and nothing needed since. It is nice to just get in a vehicle and drive without having to worry about other things that I have had to deal with on ICE cars in the past.
@@djboss7106 I doubt that. His circumstances were far different from mine. I've also owned a Model 3 for nearly 4 years and have only have to replace the 12V battery and the rear tires.
Still got my 1996 Malibu with 350k miles, runs like new, did I have any issues sure, but it takes me to and from where I want to go, still gets 16 mpg in the city.
350000/16= 2100 gallons of gas at 3.50 per gallon it would have cost $74000 in fuel costs.
Take away from this:
1. Don’t put your car on Turo
2. Don’t use car parts that aren’t made by Tesla
I have a 2017 MS100d with zero issues, just put 40k miles on it last year….doesn’t even need tires yet…..120k miles (7k miles added since Jan of this year) and warranty is good until summer of next year. One page carfax, nothing done to it, second owner here. Interesting to see these issues in a newer model. After I hit 200k next year (under warranty) I’ll be looking to avoid the early model Ys and stick to a proven 21/22 Model S
Sorry dawg. It was me. I took your car to the track and we did some jumps. Was pretty awesome.
Nothing personal, but I live in LA, and the next time I see a red Model Y, on the 405, I'll be keeping my distance!
That car is cursed!!!
By the way, I have a 2022 Blue Model Y Performance, I've had it since Dec. 26th last year, put nearly 10,000 miles on it, and not a single issue! It's been completely problem free.
Tesla has probably made improvements since you purchased the "Red Demon"!
Thanks for the video!
If the toe and camber adjustments are maxed out and still outta spec, then there is something still bent. Most common: lower control arm and/or knuckle (both if they are aluminum.
To replace the knuckle the drive axle nut must be removed and replaced, and in some vehicles the cv joint doesn’t articulate enough to swing the knuckle off thus having to remove the axle.
Is it possible someone rented your car, bottomed out and tried to repair it before returning it to you? Possibly.
Being a suspension mechanic for a collision center who also services Enterprise fleet vehicles, I must say, I get asked to do a lot of work under the table.
Listing your car on Turo sounds like way too much risk/work for the profits earned.
Just this week sold my MX - Damn fine car - best I’ve ever had in terms of comfort, reliability and drivability, but… like you, I fet it was cursed: I’ve owned many cars over my years, but this was the first time I had experienced a cracked windscreen, a hit and run (although the cameras caught the perp haha), and not one, but two flats! All of these were new experiences to me - never had any of these ever. The tyres were the expensive part for sure. Everything wlse was handled via warranty and insurance (hit and run). But still, I felt that I had more bad luck in this beastly beauty than any other car. So now I am waiting, as patiently as possible, for the MY - app says July delivery - but Sweden tends not to get priority with these cars sadly. Anyway, I hope I have more luck with the Y :)
You have a great deal of patience and forgiveness (and a calm nature).
This video reminds me why (1) I'll never rent out one of my cars and (2) Why I bought a Niro-EV instead of a much more expensive and super difficult to service Tesla.
Hi Rian I was one of your first rentals of your red model Y over two years ago at that time I had a deposit on my own model Y and after driving the “cursed red demon “ I canceled my order and lost $500. As you say the ride quality was poor and the road noise was not acceptable. In the meantime I ordered my model 3 and have it for almost a year I’ve enjoyed the car but I do like the seat height and the hatchback of the Y. My advice is to dump it. It’s caused you in a lot of other people many problems! my best to your future and and The best para diddle and hand-to-hand flams !
I am a 2017 Tesla Model S owner. Yes, out of warranty repairs are expensive. Pick and choose which ones you want to do that is needed to pass inspection. lol....However, once you have those items fixed...it could last longer than factory anyway. You may even get another 100k+ miles with it.
I rented a Model S through Turo in Las Vegas for 5 days and never took the vehicle out of chill mode. We loved the car enough, to come home and order my own Model S . Nov - Feb delivery date, and I can't see Turo in its future.
I will not be surprised that even if upgrade guy did not need to touch those parts, it does not rule out that someone had not tried to open other parts to inspect and messed while putting it back.
Just watched an Unplugged coilover install, and much like strut replacement on other cars, the installer fought mightily to pull the unit free, including jamming the hub down quite a bit further than it would normally travel since the unbolted strut is not limiting the range. In that video, you can see the axle being displaced out of the drive unit. Once he got it out, he held the strut over his head in victory lol. Now, I've had axles pop out of transmissions on Honda and Subies in this scenario, and you have to make sure you get that axle re-seated properly. I'm not saying Unplugged messed up the install, but they're moving around a part that's connected to the axle, so can it be completely ruled out? That's the gray area of aftermarket mods. Manufacturers are always looking for a way out, and while people say they can't void your warranty, they can and do reject repairs based on mods they find, and you'd have to go to court and no guarantees there either....