BRUTALLY HONEST | United Polaris aboard the Boeing 787-10 from Los Angeles to Newark
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- เผยแพร่เมื่อ 6 มิ.ย. 2024
- Flying across the United States in style: in United's Polaris Business Class aboard the Boeing 787-10. Truly fantastic seats, with the catering leaving a few things to be desired though.
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FLIGHT INFORMATION
Airline: United Airlines
Aircraft: Boeing 787-10
Registration: N16009
Flight Time: 4h 40min
Seat: 9A
From: Los Angeles International
To: Newark Liberty
Date: April 2022
EQUIPMENT INFORMATION
Cameras used: Canon R6 (Canon 15-35mm F2.6 and Canon 35mm F2.0), Canon G7X Mark III, DJI Osmo Pocket
Additional equipment used: Rode VideoMic Pro+, Blue Yeti Podcast Microphone
PRICE BREAKDOWN
Total Price: EUR 521.34
Total Routing: LAX-EWR
Booked through: United Airlines Website
Cost includes: Polaris Ticket including two checked bags and free seat reservation
Booking made: January 2022
VIDEO BREAKDOWN
00:00 - Introduction
00:53 - Intro
01:15 - Getting to the airport
02:17 - Check-In
03:19 - United Club (Business Lounge)
05:09 - Boarding
05:45 - Cabin and Seat
06:56 - Taxi and Take Off
08:50 - Inflight Entertainment
09:37 - Amenities
09:56 - Breakfast Service
11:25 - Seat Features
12:33 - Pre-Landing Snack Service
13:03 - Approach and Landing
14:16 - Conclusion
COLLABORATION DISCLAIMER
This video does not contain product placements. The airline was neither involved nor informed about the production of this Tripreport. The ticket fare was paid by ourselves.
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Created: November 2022
GRAPHICS ATTRIBUTION
Seat Drawing in intro made by Aviation Volume
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#united #polaris #dreamliner
I'm glad you finally mentioned it, but domestic first class in the US is so different from international because of the price difference. Even though a domestic flight can be as long as a transatlantic, it might be 1/4th the price for Polaris or Delta One.
I’m glad I found your channel. I appreciate the attention to detail and the summary section. Looking forward to the next one! ✈️
On my last international flight (IAH->EZE), I never used any of the check-in services, as I was able to upload all of my data, including a passport photo, through the United app, and with only carry-on, did not need to check luggage. The IT capabilities of United are one of their key differentiators. Their Travel-Ready process makes keeping track of varying paperwork requirements for international travel easier, and any documents can also be updated. It also tracks the Covid paperwork, when required. It might make for some other useful content to compare the web sites and apps of different airlines if there are any important strong or weak points. When you changed flights, you probably could have done it in the app as well, or at least called an agent from the app, it was rolled out before this was filmed.
Enjoy these episodes very much!. Keep it going!!.
I'll be doing this soon cant wait
Most USA airlines have a terrible reputation. It's good to see that United is making an effort to change that perception.
United Polaris on international is actually really good. I thought it was better than Lufthansa.
Yeah. But personally, I've had horrible experiences on united, and worse on American. Delta and Jet Blue are my favorites
Like I've been on transcontinental pre-covid United flights, and no meal was served and here wasn't an IFE.
Never had a bad flight on Delta but plenty of Euro airlines! Delta has also never disappointed me with their high end products, it’s plenty of room and luxury for what I’m looking for and it’s a lot cheaper than many others!
United is actually a terrible airline, fly them more than once then you will realize
Just so you know. When you taped this we were in the middle of covid service changes. Plastic cups, all in one tray delivery and pre-plated food were all because of Covid mitigation procedures. We are slowly getting back to pre-Covid service. Thanks for your business.
Sadly, Covid-related changes which cut costs or required less crew effort seem to endure long beyond the epidemic itself.
United got even worse after the pandemic
I miss the pre-covid business class I flew Polaris Nov 2022 internationally and although it was a great flight I miss the sundae bar etc--maybe when I fly to Berlin in 2023 it will have returned :)
My home airport is EWR and I make trips to LAX. The United terminal there (and EWR) is so nice and spacious. Definitely is comfortable to move in
We flew Polaris Denver to Honolulu. It was very nice. Way better than the business class we had this year with the old 2-4-2 seats.
Thank you for the tutorial on Polaris entertainment screen. Have been on Polaris class a few times. The cabins are great. Service has declined since
2020. On our last trip we checked out the Polaris lounges at Heathrow and Ohare. The food was much better than what was served on board.
Great to see you getting to experience some Business for a change David! I love your dedication to primarily reviewing Economy, but your no-nonsense approach to reviews works really well in Business Class as well and it's great to see one done in the Brutally Honest series.
I did the international long flight from EWR-JNB. I fell in love w/ the Polaris Lounge which mimics the Business Class. Worth it on long flights.
Breakfast has always been a weak spot for the big US airlines (it's usually somewhat bland and pipping hot). The last breakfast I had in United Polaris were Waffles, which was surprisingly good (and very sweet).
People generally say that about breakfast on most airlines.
They offered a Denver Scramble on Polaris recently. Was quite good.
United’s breakfast in Polaris my last 3 flights was cold and tasted the worst
Great video and a fantastic product.
I'm doing this on Sunday, but back in economy in 51C. Thank goodness I'm on the left too, those views look stunning of LAX and Manhattan 🤩
13:04 that NYC skyline is everything man 🔥
Great video and very good business class product for a domestic flight
Excellent review as always David!😸
wow wow thank you for the wonderful video..
Have any of you gotten any Feedback from a catering dep or inflight managers about, food, seats, service or What not? My father was the dir. Of inflight service for a now defunct airline in Norway and he always said: It does not matter if we serve food and drinks, people will always complain.
I flew from Denver to Frankfurt in June, seating in Polaris Business class, it was a great experience for sure:) A stunning service and a very kind crew on this flight:)
Love these brutally honest videos
I’ve done the LAX-EWR flight in Economy in May. Also on the 787-10 but it was the red eye flight. Great to see how it would’ve been in business.
3 weeks and still waiting for the next week, David! we are waiting. We know good things take time. And your videos are great. We can keep waiting.
I LOVE THE AWAY AMENITY KITS SO CUTE SMALL SUITCASE
United Polaris has been a consistent and excellent product. I have flown Emirates business as well as first. BA both products and I find UA to be a solid competitor on its Polaris product.
I love the POLARIS seats. Very nice. ❤️❤️
Flew Polaris for the 8th time this year. I think the free upgrade for status holder and what not has brought down the quality of the business class, specially on international flights. United needs to auction off the remaining business class rather than doing free upgrades. I will likely move to Turkish/Lufthansa for east bound and Singapore/Cathay for westbound going forward.
Great flight
😁👍thanks for sharing!
Like the details, will use this in future business
Been to the lounge in June, it was a really nice and elegant experience.
Plastic cups are for use on the ground and regular glasses for flight service
I flew Polaris recently from London to Chicago and damn it is very different to the domestic service! The food, the drinks, plates, cutlery, amenity kit, everything!
OF course it's very different. This is a domestic flight. Nothing unexpected.
Don’t brainwash people, this airline is terrible
The narration videos are the best!
I love the intro... The music is great
This was a “BRUTALLY HONEST” review!❤❤❤
I've got an upcoming trip to Europe this spring and I'm currently booked in United premium plus between DEN & FRA. I'm kinda tempted to upgrade to Polaris for the overnight flight to Deutschland!
Upgrade to another airline! You will never fly united after that
Flew on it from madrid to Denver. I thought it was great. Flew lufthansa on the way there and i thought it blew lufthansa away. I liked the privacy and storage space. Definitely nice to see the upgrade United is trying to make
Don’t let them fool you, fly another real airline instead of that corrupt airline
very good
Loving it David, but Gate 76A gives me a little creep as my flights always depart from Gate 76A.
my experience with United Polaris was pre-Covid in 2019, LAX-NRT on a 787-9, Polaris class was a 2-2-2. I can tell you that the Polaris lounge in LAX was premium. Made a phone call in one of the private booths-vey quiet so as to not disturb the other travelers. Small section where you could sit and order off a menu. Overall just very comfortable and relaxed.
The Polaris lounges are one thing United has done right. The onboard product no such much. You got one of the original CO configured 2-2-2. not their most updated Polaris hard product. Not surprising back in 2019. It's taken them years to upgrade the cabins.
@John Iii in that same vein, I also rode on an old United 777 that was arraigned as 2-4-2 in Polaris.
@@pete84101 Probably not branded Polaris. That's one of their old 777-2A's they reconfigured for domestic service with the 787's coming on board. You see those a lot on them to Hawaii and hub to hub.
Were there other options for the pre-arrival snack?
Have been waiting for this video for long thank God it’s finally here David don’t disappoint… it’s simply aviation
So if is domestic, that means you don't have access to the lounges? Cause I don't matter to already take the dinner, lunch, and breakfast in the lounge is that the case.
7:20 That 777-300ER
I flew Polaris recently for the first time, from Denver to London and back. The seats are a definite improvement from the old business class, and in some ways are even better than the old, somewhat threadbare international first class cubicles -- although, a bit more cramped and not as much storage space. All in all I thought the seats and technology were terrific.
Sadly, the upgrades don't extend to the flight attendants, which has been degrading for years. You point out that the meals (which have become pretty mediocre on international flights as well) could be improved at the expense of a little more trouble for the flight attendants. But that's exactly what they don't want. The entire flight experience was centered around the flight attendants having as little bother as possible. I noticed you got a pre-flight drink. That was not my case in either direction. The first attention I got was after the plane was in the air. They take your meal and beverage option, eventually bring that all on a tray. Once the gay is cleared they disappear into the galley seldom to be seen again until shortly before landing. Pressing the service button for, say, a coffee refill (because that's not likely to be offered otherwise) brings a clearly annoyed flight attendant. Want to keep your window open during daylight hours to help your circadian rhythms adjust? Don't count on it. They demand that you close them (or make them opaque, in the case of the 787) so that you'll go to sleep and not pose a risk of bothering them for anything.
It's long been a shared joke among United international business/first passengers about the surliness of United flight attendants, but my experience on this last flight reached new lows.
Sounds like you got a doozy on those flights! Pre-departure beverages should have been a must! I’ve had some truly wonderful and classy service on United myself, in Polaris (domestic) and in every other cabin as well.
I was in the LAX lounge a month ago. I thought it was one of the best united clubs I’ve been in. The food options were much better than I saw here though.
Just to note, lounge-wise, all their entry requirements are the same from JFK. JFK-SFO and JFK-LAX provide both departure and arrival lounge access.
They have stopped flying to JFK
Thank you for sharing your transcon flight here! On those long-haul flights, Business Class is needed. It is similar to flying to Europe.
It looks like there was a renovation to the concourse area there. I have not flown into LAX for a few years now.
I miss after taking off that there are a couple of left turns over the ocean to come back over LAX. On a good clear day you can see Catalina Island and that is nice...
Just took the exact same flight and sat on 1A. The service was surprisingly great, seats were very comfortable, great IFE. The only thing that was bad about the flight was the food. The food is worse than most long haul economy food
I live closer to Newark Airport therefore United is my go to carrier. Really enjoy using them, hope to see the airline continue to improve its product for domestic routes
They won’t, I’m sorry you have to fly out of EWR and I hope you can fly another real airline.
@@maxsaviation9512bruh really thinks Delta and American are good alternatives
I Have not flew on the B787-10 yet.Like the cabin on DELTA A330 NEO And A350 Better.Great work
I definitely love the new intro😂😍👌
I do entirely agree about the meal on the flight. If they served that up on a fresh plate in the galley, it would have made all the difference to the presentation on the table. Small personal touches like this would certainly elevate the experience when you pay extra for first class. This extra effort would be little to no cost to United itself... only a little extra work for the flight attendants.
❤❤
Everytime I see that intro, I think : WOW
We’re flying Polaris SFO to AUK tomorrow. Only way to find out!
That shot of LAX from above, I actually said, "Wow".
I flew Polaris on Oct 22 Heathtrow to LAX, Paid $3,500 just for that segment, not Roundtrip. I wish I had listened to my Gut and booked a different flight. Food was like TV dinners, very few good movies.
Flew from LA to Sydney on Polaris and the service was so rushed, i felt like the crew was rushing so they could sleep. They also did not have enough bed mats for everyone in business class. Other airlines business class is much better overall.
Beatiful video, can you review Nordica new A320 or just Nordica CRJ-900? Thank you!
You should make an intl trip report in united business class
That would certainly be the better judge of Polaris than a domestic flight.
Much better than before but still just so so
0:35 Meanwhile Singapore Airlines used to call their business class "Raffles Class" likely named after Sir Stamford Raffles, who's recognized as the country's founder (when he decided to establish a British colony there in 1819) & also seen as a byword for excellence (he founded Raffles Institution, one of Singapore's top secondary schools & junior colleges (or what we call middle & high school)), though that might be slightly controversial since he's also been negatively associated with the colonial government's opium trading business too
i literally just want a layable bed. and its a 10/10
Having flown United Polaris between the US and Australia, I pretty much agree with your review. The seat is good and the Saks Fifth Avenue stuff is nice, but the catering is embarrassingly bad (poor quality and insufficient amounts) for a flagship long-haul product. Having said that, based on my visit to SFO, the Polaris lounges are EXCELLENT.
Niceeeee
Just flew United/Polaris 787 from Denver to Frankfurt. Food was wonderful, service good as well but I wasn’t terribly enamored with the seat layout. It seemed a bit claustrophobic and the layout a bit odd with storage behind you. My 6’2” frame really struggled to get comfortable in lay flat and I spent most of my time trying to sleep in a semi reclined position.
i liked just based on the opening.
Gotta love that strawberry yawgurt
When are you going to fly Biman Bangladesh from YYZ - DAC?
Did you know if the United Club @ LAX have showers?
I always take along my own food on a flight. You are allowed almost any food and as many 50 ml bottles of liquor as fit in a one litre plastic bag. Pour a small bottle of vodka into your orange juice and you will improve your flight experience.
nice
They used to operate 767-300ERs and 777-200(non ER)s before. Now they operate 787-9s and 787-10s
They still use 777-200 on LAX EWR I think, or is it the 777-200ER,
The 777 Polaris is very good
They still operate all of the above. Aircraft types rotate on such routes as long as they have the lie flats.
❤🇺🇸
787 Crampedliner
could it be? is- is united airlines actually becoming good again?
Hey can you try Korean air 's Boeing 787 or Airbus a220 please 😁! Love your videos by the way!
I hope you can do Starlux next.
Супер
Both United and Delta are mak ng an active effort to change the perception of Us airlines
funny to me when intra-euro business is coach with the middle seat blocked, a meal and a basic lounge access
Jetblue’s mint class could rival it in the transcontinental service
In some ways yes, in some ways no. JB has no lounges and limited frequency. Food is better no doubt but those seats on their 321s have their drawbacks as well.
@@johniii8147 yeah that is a fair point
JetBlue is better since they have WAY better service, food, and seats
This experience does seem to send mixed messages 🤷♀️
Quick & easy check in/security, then (depending where you're going) having to wait at a crowded & uninspired gate. State of the art plane and hard product (if you don't get an equipment swap) then you get juice in a disposable cup.
It was also laughable to hear him say how "easy" LAX is to get in out of. I've NEVER heard that.
Plastic cups are used for the Pre-flight drinks only, for some reason. In the air it’s real glass and real cutlery.
In just 3 months I’m going on a 787-10 from Heathrow to O’Hare, then 2 weeks after Dallas Fort Worth to Heathrow in an A380
united polaris
The bulkheads have 4x the footwell space.
What a 787 in USA
My issue with United Polaris is consistency of service.
This might be confusing to those just finding the video but this is not polaris. Polaris is international business class. This is domestic first class service, you are just on a 787 so your in the polaris cabin but it is not polaris service. Domesic first tickets are substantially cheaper than international business class so they don't get the same level of service. The 787's just do these transcontinental routes during the day before or after their international hops to europe or asia as otherwise they would sit on the ground at Newark or LAX for 6-9 hours. These 787's typically fly a zig zag pattern. An example service pattern would be Newark - London - Newark - Los Angeles - Tokyo - Los Angeles - Newark - London - Newark - Los Angeles and so on.
I flew UA for the first time IAD-MUC and meals were awful. New aircraft and great crew though
Nice video!
Here's my take on brutally honest review of United Polaris: Since COVID they got cheap. They were good during the first few years but now I feel as if everything is meticulously calculated..
In May 2022, we were flying back and forth from DFW to Reykjavik and got to "experience" the Polaris lounge in EWR and weren't impressed. Yes, there are some amenities such as the showers but otherwise, we found it to be a warren of gloomy spaces with the food on offer not being very different than what we'd have gotten at the standard business class lounge. The staff were wonderful and very helpful as there was a significant delay in our departure from EWR to DFW and they kept us up to date on what was going on.
I was under the impression that United didn't market their domestic premium services as Polaris but as "ps - premium service" (relative to domestic first class) - unlike Delta and American which brand their premium transcons the same as the international business class (Delta One/Flagship Business).
The SFO/LAX transcon are the exception with branding. PS branding was discontinued years ago now.
The snack of hummus with couscous with dry crackers is possibly one of the most bizarre airline dishes I have ever seen.
Finally! I was waiting a lot
6:56 I remember that UNITED safety video. They came up with a great concept showing the airplane safety features from different parts of the world, all to the music by great American composer George Gershwin in the background
However iI was surprised to see the final scene of the safety video set in China
United is a US carrier. Their hubs are in NewYork, Washington, Chicago and SanFrancisco
It would make more sense to finish the safety video from one of these cities instead since all of these cities have iconic landmarks which could’ve been shown in the video
Just saying...