Most people think that you can either have a cat, or a fish, but that you can't have both. Did you know it's possible to have three cats, as well as several hundred fish, and have no problems at all? th-cam.com/video/eQq4SNJSzps/w-d-xo.html
@@Nebula_yaHe's promoting his 24/7 fishpond livestream on his second channel. I watched it for aboutan hour last night and now all my recommendations are full of Trump arrest livestreams. Just a warning.
If Apple keeps calling incompetent repair “authorized repair”, than Jessa, you and other repairers who do have the right knowledge and skills, should start using “competent repair” or “competent Apple repair” to describe your businesses.
As independent John Deere repair provider, I see the same issue with "authorized" dealers here. I'm essentially not looking for new customers anymore, but the amount of customers calling me after receiving insane bills for the issues that were never properly diagnosed and repaired is staggering. Not even talking about machines that get to my care after dealership's service life, those machines have so many issues never looked into... And still they are trying to eliminate us, and at this stage it's not about business anymore, It's about concept. Just a little rant, thanks for reading
I'm looking for a new job at the moment. There is a nearby JD dealer looking for a mechanic. I would be interested in the equipment, but I passed up applying due to JD's practices.
It's a great product with really good advanced technology, I have really enjoyed working for the dealership, but unfortunately, you have 2 options: 1) Work for the dealer until the end of your days and be able to do your work best you can with some limitation from management side, but never really progress anywhere with your life, and 2) Go independent and be basically David against Goliath, your only weapon is your knowledge and you are fighting multi-billion dollar competition throwing everything against you. Sometimes you feel on top of the world easily fixing issues that dealer couldn't fix with all the global support they have and sometimes you get very frustrated because you just can't get a single spare part... My advice is, if you want to go heavy diesel, go construction and earthmoving, It's simpler machinery and everything is heavy, but they are not so shady and money is there too. @@caddyguy5369
The level of scamming is criminal. Years ago, a friend told me about her laptop dying, and some geeks in a big box store basically quoted her the price of a new computer for the repair. She couldn't afford that, and she was despondent. I put my multimeter on the power cable and did an ohm check. Fail. I asked her if she took them the cable. "Of course!", she said...As far as the power supplies and boards, smell and sight checks are usually sufficient for repair. Cooked parts are hard to miss. Problem is they try to boobie trap everything to prevent repair these days...
Just a friendly reminder that without a right to repair, we don't own things we purchase. Edit. My most up voted comment on youtube ever, and it's not some edgy joke or whatever, rather something I truly believe in.. Yet I hope it never happens again.. The constant updates of comments, even though mostly ignored, are exhausting. I like my faux anonimity much more. So Mad respect for Luis and his personal style of being a face of a worthy movement. Keep on rocking dude. You got a lot of support and crucial cause in this backwards corporate world.
If you watch the fish live stream you just may be able to hear Louis ranting in his new chair next to the window.. But mostly falling asleep to the water fall noises and naming the fish.
What I love about "The Louis Rossman Experience" is that it's not just technical. It's about ideas. It's about values. It's about integrity. And he lays it all out. I love how fast he talks and the MANY ideas he covers, including ethics. Fascinating stuff.
They didn't care what part was faulty and probably didn't even open the MacBook. they priced the repair that high deliberately to make the customer say no...so they could try to get the sale of a new Macbook...as the customer would most likely say it's not worth repairing at that quote price I might as well buy a new one. They cant be trusted to put customers best interest first
No matter if the customer asks for the repair or if they but a brand-new device, the company will still make a lot of money out of the pieces what get replaced instead of fixed. Sad.
Not all of us are like this. Anyone on my team would be breathing fire and looking for reasons to get the repair covered for free, going back in older cases to look for any thing that might have been done improper as reasoning. Some of us actually care about making a good experience for our customers. And it really maddens me when i find cases like this, and that apple actually has such a garbage repair-that's-not-a-repair system.
I know you just say you're a guy yelling into a camera, but to me you are a facilitator of positive change in the world. I don't say it often enough, but thank you for all your hard work Louis. Love your work Bro!
Incompetence by design. Customers so brand loyal they can't see the forest through the trees. Remind you of another group of people? Make Attorneys Get Attorneys.
My biggest gripe with "Don't attribute to malice what's adequately explained by stupidity" is how, for some reason, Stupidity and Malice are seen as mutually exclusive.
A good example is the affable village idiot type who doesn't fully understand the negative effects of his meth habit on the lifespan of your mailbox and the transformer that feeds power into your house.
The hilarious thing is that once they replaced everything but the malfunctioning part, the computer would still be malfunctioning in the exact same way as before she even brought it to them.
This is why we need more trusted independent repair people like you Louis. Someone who actually tries to find and fix the actual problem without charging two arms and a leg for the repair.
I actually stopped and looked at the sign outside of my local retailer which sells everything from cosmetics to food to computers. The sign said "Apple Authorized Service Provider", the sign was very particular to make sure that the word "repair" did not appear. I think if you read between the lines, its a very good commentary on the state of repair with Apple devices.
Years ago I had a friend who worked in a Genius Bar and she told me that they have a little cable they plug into the computer that throws up a recommendation on a screen for "fixing" it. Apple has made _millions_ on their "repair" fees. They would have taken that MacBook, sent it to a repair facility, replaced the logic board, then sold it as a refurb for 20% off and made basically 3x the value in total.
I want to genuinely thank you for seemingly being one of the only people brave enough to give up potential customers if it means the customer gets better service in the first place.
The craziest thing is that I have a qidi 3D printer and that Chinese manufacturer will send you the parts, explain how to troubleshoot, and even make and email videos of how to make the repairs. Yet our manufacturers try to screw you.
It’s easy to be generous when it’s someone else’s patent and you run slave trades lol. China is hardly any beacon of hope just because you can fix your printer.
It's your videos that gave me the confidence to replace a failed fan in my MSI laptop for about £40 in about a week (mainly just waiting for shipping). The "authorized" MSI repair center would have taken at least several weeks (according to their website), the "official" replacement part cost 3x as much (they only sell the whole cooling assembly, not the individual fan) not including labour and shipping, and would have meant I couldn't use my laptop for half the university term. Thank you.
Hey Louis, you might be interested to look into how repair is handled in the musical instrument industry. Yamaha for instance has a portal available to professional repair and consumers where you can purchase any individual part to an instrument (assuming it is in stock). The prices are very reasonable, sometime jsut a couple dollars for an individual part.
Given that he previously ran his business in the early days out of the back of a recording studio where he was tasked with keeping all of the equipment functional and the like, I suspect he's at least got a vague idea of that side of things. True, not the actual instrument side of things, but adjacent at the very least. Not saying this in an "umm akchualy" sort of way, to be clear.
Musicians already deal with a load of crap, I bet their tolerance for BS from their vendors is very little, especially when a lot of times these are professional tools. Very finicky professional tools
@@jdbarrera That's what I referred to it as vague and only called it adjacent. It was the various bits of equipment, be that mixers amplfiers or speakers that he had referred to in the past. And it's not entirely out of the question for something have gone faulty on an in-house keyboard or similar, which is why I even mentioned it.
Hey Louis, I've been following the channel for years now and honestly after personally myself and family being screwed over by Apple in the past, I tried my hand at repairing my own laptop when it failed on me. I wasn't able to fix it then, but I learned from it and kept trying at their laptops and iphones to the point where I've been doing iPhone repairs. I continue to learn and improve everyday and just realizing the absolute insane quotes that Apple gives for these device repairs.
Definitely evidence, circumstantial as it may be, that this is malice on a company wide scale rather than incompetence. How funny that the company that is and has done everything in its power to have an exclusive iron grip on Apple product repair has made repair of said products, even for the most simple of issues, so financially untenable that the customer's only recourse is to buy new. WEIRD, If the news hadn't caught the story, the customer would probably been offered a minor discount to take the broken computer off their hands so Apple could turn around and have their slave labor techs repair, refurbish and the repackage the damn thing as "new."
I was thinking someone looked up the parts list and just added things to the list of what it needed until it added up to about that price, thus why the motherboard wasnt included. Its how people operate when you take something to a seller to get it fixed. They just want to sell you a new one.
These days I automatically assume malice with companies like Apple, Google, NYC. Like you said, the question is when does stupidity become malice? I believe the second it becomes common knowledge and nothing is done to remedy the situation.
From my corroded memory, in 2019, to be an AASP, you had to have a lockbox for your apple parts. When repairing something, you would document meticulously both as the repair person and digitally what was pulled from the device through GSX or whatever. The GSX is what identified what part numbers we were allowed to pull from the box to complete a repair. The repair center would be charged for any part that was replaced that didn't meet the strict criteria from the repair guides. The GSX knew what you had in your lockbox inventory. Without GSX up and connected, there was no work on that device at all.
“They shouldn’t call it authorized repair.” I agree. They should use terminology like “brand certified” or “OEM certified” similar to how off brand car parts are. Of course I don’t expect Apple to ever change their corporate speak willingly.
What i love to say to my clients when i find out somebody wanted to rip them off or scam them is "i'll tell them to their face how they are trying to steal from you". All the best for everyone here and blessings from México.
Regarding customers lying about never spilling anything on/in their computer, I can honestly say my old netbook motherboard managed to get corrosion under the chipset from the Mississippi humid air alone, I genuinely never once spilled a drop of anything in it. And I know for a fact the board was brand spanking new when I installed it, because I built it from scrap parts but had to order a brand new board. I did end up fixing that, twice, with acetone and a toothbrush, but still, the board managed to corrode just from the air alone.
@@johndough8115 Hmm, sounds like a good solution actually. Sadly I no longer have that old netbook anymore, not like it was anything to brag about anyways.
In addition to air humidity causing corrosion there's the customers who are honest in that to their knowledge no one has spilled anything, but they may have children or even a partner who might have done it. And if the computer didn't die directly then they just might have not told about it. But yea, the "I didn't do anything!" defense is quite common. A loooong time ago, back in the heydays of the 8-bit home computer era, I worked in the service center of a distributor. The company imported and distributed among other things Sinclair computers. We got our self a repeat customer, a woman who sent in her son's Spectrum for warranty repair. These were a super simple design, and generally very reliable. However this customers computer was back again for the same problem in less than a week, and then next week again. That it would die one time is not that strange. Twice is still statistically possible if very unlikely. Three times says there's something strange going on. The tech who got the job this time looked at the history and called the customer to get more details. Yes it was her sons computer. No they didn't do anything strange to it. And no her son definitely didn't try to plug in a printer, joystick controller or anything else with the computer turned on. And she was sure about that as he didn't own a printer or anything else and the only thing he plugged into the computer was a tape player so he could load his games. Then she started shouting about how she'd never had this bad service from any company ever. How she would complain with the local equivalent of the better business bureau. She would complain talk the company owner and complain about his employees, and so on. Well he repaired the computer for the third time, then he painted the edge connector used for expansions with nail varnish and sent it back. Next we heard about it was a some days later when we got a visit by the owner who asked about this irate customer he'd got a call from. He got our story then told us she had called him and complained that not only had the computer broken three times, but now her sons joystick interface wouldn't work and she demanded a refund for the computer. Well he sat down and called her up where we all could hear what was going on, told her she'd said her son didn't have anything using the expansion port. She was quiet just a few seconds to long to be convincing. Then almost questioning she said: "He, got it today?". Our boss just said "That's fine, take it in and we will fix it again. But lady, your son shouldn't have a computer, you should buy him lego instead." And that was it. The computer came in. We wiped off the edge connector with some aceton and never heard from her again. I've had customers lie after that, but that's the funniest I can remember right now.
@@blahorgaslisk7763 I actually had one customer that came in with a laptop and a bag full of keys and hinges. She said her toddler took a spoon to the keyboard and popped like 2/3 of the keys off. She said she had all the parts, but I was skeptical. Regardless, I went ahead and rebuilt her keyboard, and sure enough she had every single piece! By the time it was said and done, there were only two damaged hinge levers. I put those on Print Screen and Scroll Lock, knowing almost nobody ever uses those. And yes I told the customer about the two compromised keys, she fully understood and was very thankful.
Yeah, while they want to ban encryption and lock people out of the internet? Not really sure what the EU is doing right besides virtue signaling so people don’t notice how dystopian they are
It's time people got written quotes from CrApple then get a repair from you, then sue the "authorized" repair location. The more litigation, the more CrApple will bend the knee.
See what sucks for me is I’m into music production and apple is great for that but when I looked into the data sticks they are removable on their Mac minis but when you look on the upgrade options it says if you want to buy more data in the future it isn’t consumer available, plan on buying data at time of purchase. See that’s the problem how is a user supposed to know the exact amounts they’ll need. I’m glad apple is getting their ass handed to them a bit in the UK but all countries need to stop this shit.
@@TheDragonfriday The only thing I use my computer for is music programs because it’s a work station for me but also that’s the problem is when you get into that that’s understandable but for me building or buying another computer is harder for me as I have less skills in computer builds.
apple is not any bettwr for music then anything else. it depends on the specs of your system and the music program your using, ableton on a windows laptop is no different then ableton on a macbook, so on an so forth. you can have a shitty mac that doesnt work well the same as any other computer.
Thank you Louis for covering Canada too. We get screwed royally up here by apple. That is the main reason why I use an android phone and HP computer. I have an iMac but got so raked over the coals when I had to get it fixed that I don't use it anymore for fear of them doing that again. Of course they didn't even want me to fix it and acted like I was an idiot for wanting it fixed. Their answer was for me to buy a whole new computer when mine was only 2yrs old. Steve Jobs is rolling over in his grave. His goal I always thought was to give you the best phone or computer. The new leadership just sells you a lightbulb. Totally disposable. In this time we live in, where the earth is reeling in pain from being raped so hard. We try to reuse and recycle but these assholes get away with treating the earth and it's people like it's own personal piggy bank. But our government is so corrupt and used to all of that special interest money coming in that they do absolutely nothing about it. 🤬🤬🤬😡
I always love watching your videos. I've done some repairs on desktops, laptops, cell phones and game consoles. Watching you and others like you helps me gain more knowledge. Continue doing what you do and I'll keep following and watching. Would be cool to meet you one day since I'm in San Antonio.
Apple believes in the right to wrong repair, you should just buy a new one do you want your friends to think you’re poor? Why fix it when you can get this brand new one, it’s different because we have a new color available.
Just to clarify a few things about New Zealand law - 1. First and foremost, you have an absolute right to repair on ANYTHING you OWN. You can do whatever the hell you want with it. It cannot invalidate a warranty because warranties are pretty much meaningless in NZ due to being overidden by the law in the form of the Consumer Guarantees Act and, to a lessor extent, the Fair Trading Act 2. The CGA *requires* sellers to repair items for the reasonably expected life of the item at zero cost UNLESS they can PROVE negligence or intentional damage. If they don't want to repair it the seller can choose to replace it with a new item. The "reasonably expected life" varies from item to item and is set by case law, not by statute. Phones tend to be ~3 years. Laptops tend to be ~5 years. Whiteware, like washers and fridges, is 10-5 years. 3. On expensive items - which case law currently suggests is everything NZ$1000 and above - the *owner* can elect to decline repair or replacement and simply get a refund of their original purchase price back. If an item under NZ$1000 has been repaired or replaced and it subsequently breaks again, then the owner can elect to have a refund rather than another repair/replacement. Basically, in this case, Apple's authorised repairer demonstrated lack of skill and care, which is a duty they owe under both the CGA and the FTA. The owner of the laptop was entitled to use an independent repairer, and Apple can be compelled to pay for that cost, although it will almost certainly require going to Small Claims Court to do so - a trivial easy thing in NZ. The owner is also fully within her rights to file a complaint with the Commerce Commission. Now, usually very little will happen with that because ComCom is understaffed and overwhelmed with complaints, so they are choosy about when they prosecute, but in this instance because the story got public traction, they are more likely to launch an investigation and file charges against Apple and the repairer.
Most consumers don’t know. Had I known this and what I learned about Apple products recently, I would have never bought a MBP and iPad Air 9 years ago.
Most consumers either don't know that Apple is screwing them or they're so deepthroating the Apple cock (apple ecosystem) they can't imagine using anything else.
Can you get access to schematics for every laptop or mobile phone or a gaming console or TV, ... etc. that is on the market today? Can you buy relevant replacement parts? Can you buy tools required to perform the calibration and repairs? If not, then I am unsure whether the legal situation in Norway can be considered as "having" the right to repair.
I know that not all repair shops can simply "solder on a new cap" usually they replace the whole systemboard, but this is beyond absurd, apple was trying to replace everything but that...
If its a repair shop it should be able to solder a simple capacitor, otherwise it should not be in business. The end user can swap a motherboard, despite many thinking its too hard.. It really not. The problem is the vast majority of people are willfully ignorant.
That sure sounds like a scam to me. It would take some pretty magnificent levels of incompetence to diagnose all of the parts that actually work to be broken and somehow miss a blown capacitor. They just wanted to sell a new computer is my guess.
They don’t do component level diagnostics. What Apple does is have their employees plug it into a computer and run a diagnostic program that then spits out a list of possible issues and those are the repairs that are done. If those repairs don’t fix it they’ll just replace everything at the repair center and send it back without telling you what was really done to fix it.
@@dayjeremy we haven't plugged thing into computers in a while. You connect to apples cloud diagnostic support and then run tests. If you're lucky it might help, but usually it's just basic tests. Man I miss the days of ASD.
Literaly reminds me of when i bought an HDD from a local store, the thing died 2 months later, their tech asked to see my pc where he literaly wanted me to make an entire new PC, i am talking a 2012 desktop computer not a proprietery laptop. I had 2 pcs to check the disk and several working HDDs to force them to replace it.
Louis when my arse gets frustrated, I open your channel and see how else other people are getting the shtick in their back and I feel better. Thank you Louis.
@@TheDragonfriday Yeah that's why i ididn't say anything other than handheld, i mean you hold it in your hands but it's not much of anything. LOL no bluetooth in 2023. Wait till we find there's a disabled BT module on the board jsut so you have to buy the "elite" headphones because the event the current 360 headsets won't work.
@@leonroRIP kids with parents who think this is a standlalone lol. Can't even stream from the cloud with a "streaming" device, what a joke, who TF still gives these grifters money?
Good afternoon Louis. I work at a major AASP, who doesn't do Mac repairs, but does deal with the initial check-in and triage for Mac computers to be repaired by Apple's service centers (such as CSAT). If you have any questions about Apple's internal procedures, I'd be happy to share everything I know.
@@tylern6420 I would if I could, but all of Apple's service software (calling it "repair software" is too kind) is either completely cloud based, or relies completely on other cloud based platforms to have any functionality.
Here is how I had that problem solved for me... A lady in my building gave me some laptops that were thrown away by someone in her building... I just bought a wifi card from Amazon for $9.00 and installed Linux Mint 21.2 on one of them... I already had a universal laptop power supply... Now, I have a great laptop and I have only spent $9.00! Quad core CPU with 16 gigs of ram - this baby really scoots!
I legit laughed out loud when you said what the actual problem was. Unless there somehow was a power surge how in the actual frick do these many components die all at once like they said?
The only time I’ve had multiple things fail was the time my house got struck by lightening. I lost my wireless receiver, the modem, the router, the internet card (it was 2005) and the power strip it was all plugged into but because there were so many components between the strike and my laptop it survived as everything gave their all to save the computer.
I remember taking a TV I had to the authorized repair center at sears once (this was like 2 decades ago now) and I knew the only thing wrong with it was the vertical hold button that had gone bad and needed it to be replaced, because it would work intermittently. They priced repairs not based on what was wrong, but by screen size! That was my first red flag that they were shady, but it wasn't something I felt comfortable fixing myself at the time. SEARS called me up later trying to tell me it was something on the motherboard ( I dont rememeber exactly what now) So I told them, No! If it were on the motherboard the tv wouldn't even turn on which is still does, come on now I'm not that stupid... The person calling me said hold on and came back a couple minutes later and said ok well based on your screen size the repair will be... I knew and they knew that I knew they were full on chit and was just trying to rip me off so when called on it, they backed down, but i still had to pay for my screen size! This has been going on forever, just even more so now and the theives have gotten better at cornering people, even shaming them into shut up and just pay us or buy a new one! Both of wish cost about the same and people fall for it everyday! Thanks Louis for continuing to post more and keep getting the word out to more and more! Hope your having a great day!
If I were to take a wild shot in the dark, I would say that the technician ran AST2 diagnostics on the device and saw a bunch of errors relating to Touch ID, screen, etc.. Instead of getting tipped off that perhaps the logic board was faulty and causing the multitude of failed tests, they blindly assumed that every other component in the device was bad. To Apple’s credit (but not the technician’s), the service guides for devices instruct the technician to test unknown-quality components with known-good to determine if a component is good or not. There are literal “if x, go to step n, else proceed further” instructions in these service guides that narrow down which component is bad. Seems like the technician did not follow anything in the service guide and quoted entirely based off of AST2 diagnostics.
That’s sort of what all this is about, though. I’m not trying to be a jerk and I hope it doesn’t come off that way… But the authorized repair shop is incompetent, and there have been mainstream news exposés on that fact for 5+ years. At a certain point, this becomes an institutional policy of not doing right by your customers and hoping they just buy a new machine.
@@futurevegan8617 Right. I am not trying to justify the AASP or the technician here. My original comment tries to give a plausible story of how the technician came up with the diagnosis and quote. If AASPs have to stick with part-level repair, such as logic and I/O board swaps, fine. Apple needs to make sure that technicians know when to investigate further. If Apple continues to let these kind of diagnoses through, then I believe it is no longer just widespread incompetence. It is corporate malice to boost new computer sales.
@@neilkelly3818 Then we are in agreement. I'm not a tech person by any means, and I'm just going off of something I heard in the video, but if Apple has been continuing to let these things through for 5 years (the video goes through this case and a similar one from years ago that was also featured on the mainstream news), then it is corporate malice at *this* point. I agree that you have presented a plausible explanation of how this could be done without malice at the technician level, but at the corporate policy level it is most certainly malice in my opinion.
it is weird to me people lying to repair people. I could understand lying to a brand repair shop to get warranty or something, but lying to independent repair shops seems so odd to me. I've spilled wine on my macbook. I was so scared about losing it my initial thought was "I need to tell this person who knows how to repair things exactly what happened so they can make the judgement on what's the best thing to do". I even thought it'd be important to specify it was red wine and not white wine (they'd be able to tell just by looking at it...) because I was worried the sugar could make it worse... Just odd to me. If something breaks and you take it to an independent worker, just tell them the truth, you're making it easier for everyone!
The fact that people keep buying money pit machines still kind of surprises me. Don’t get me wrong I own a 2017 non Touch Bar MacBook Pro but even then I own mostly windows computers that are cheap to repair without any software locks like Apple does.
That's because they took her laptop, put it to the side, then they took a numbered list of "repairs" and their prices, and a dice. Then they rolled that dice a few times, each time "finding" something wrong with the laptop that needed a "repair" from the list...and they did that until the dice rolled under a table and they couldn't be bothered to get the dice back, so they just quoted her the total up to that point.
Wish I could say don't buy Apple products and be done with the bs Apple customers put up with but every company seems to be following in their footsteps. There's just no getting away from this crooked behaviour.
except what you would say is incredibly stupid Vast majority of Apple product owners are just fine And things going bad is normal across everything humankind has ever invented.
@@artyomarty391When you design devices so they they fail in particular ways, you are not creating things to last, but to brek and have peopke buy again from you. Cellphones don't need to be replaced every single year. But it is thanks to useful fools like you that the big corporations don't need to change their predatory practices.
@@artyomarty391vast majority of apple users have to buy whole new products or pay the price of the product to get a simple fix. Why would anyone be defensive of apple in this case?
i seen this type of business i work in a production line, where we have a lot of modern machines, and they are proned to failure, cause they are custom made for our needs and they are not streamlined we are basically testing them out while doing our production so when stuff brakes... the "tech department" has a list of cascade failures and possible malfunctions, and most of the time what they do is replacing a good part entirely... instead of just doing an actual diagnosis and replacing what is causing the cascade failure... for example we had a limit switch issue on a machine, for months the tech department kept replacing laser heads, axis, linear rails, motherboards etc... 4 months later after replacing parts and making sure every situation is exluded... then they went and said... wait a minute maybe is the limit switch... after spending almost the same ammount of money in time, labour, and replacement parts, that they could buy a new machine....and im guessing is the same apple genius bar works... they have a book of cascade failures, similar to a car diagnosis... that tells them, hey u got low voltage or that thing doesnt work, it might be this 5 things, each part costs 100$ so its going to be 500$ to replace it, and make it work again. and thats ur quote plus labour ....why they do this? cause they cut costs on actually skilled workers, technicians and have a "streamlined process" of "anyone can do it by this book" which is so dumb... and genius in some applications.... but in 90% of this cases is just dumb... cause that "unskilled" employee is working a 9 to 5 ... doesnt care for ur customer needs, he just there punching hours... and doing what a teleprompter can do.. basically..that cascade book diagnosis guide, is good if u have a person that knows what is doing and properly trained ... otherwise is just calendar notes for cats... so u get expensive rates for replacing parts that work... and ur problem never gets fixed ... and by the time it gets fixed... ud be spent so much money that a new apple product is released, that is more performant then the one u are trying to fix and u could afford 5 of them.... but hey... malice... or stupidity... there is a fine line... and it all starts at the top of this businesses....
Automotives call these repair people "parts cannons". No fucking clue how to troubleshoot just keep throwing parts at it. Had a problem with the fuel pump on a Mini, the "European car guy" at a local car shop actually said the whole engine was bad and needed to be replaced.
This is not just apple, ford does this kind of stuff, even on mechanical things. So for a 1997 f250 diesel the gas petal is all assembled together with one retaining ring that is welded into place. that ring is ment to be able to snap off easily to remove assembly or a part. it is designed that way and takes a real fast weld one on each side to reattach. on a new assembly you also have to weld that ring on. if your ring falls off and you have it and you just need it rewelded they will charge you 1000 plus labor to do that very thing with a new unit.
Lenovo did this to me, they quoted me the cost of almost an entire new laptop to replace all the parts of my yogabook that weren't problems, and when I queried it, they smashed it up in the repair shop and sent me new photos of it, and blamed me for the damage.
Had the same thing happen to me with a MSI motherboard that stopped functioning while in warranty. The repair guys broke off a piece and claimed it was already damaged and hence out of warranty. Luckily I had taken pictures when I dropped it off and when I called them out on it, with a legal notice, they offered to discount 25% on the repair cost for the past they damaged intentionally, nevermind the actual issue
Funny story is that I was in a similar situation. Had an issue with my MBA's performance much alike what happens on Windows PCs when a graphics driver is not installed. I ended up at an Apple store waiting at that genius bar for at least six damn hours. They told me the logic board needed replaced and quoted me like $700 (which I'm sure was -definetely not- an sell tactic at all). ... and that's where I found out about you. And found out it was the battery... the performance was being throttled by battery cycles. Apple geniuses didn't say shit about that even being a possibility... $40 and I was back in action. MBA's still working well to this day.
What has worked for me in the past when told parts need replacing is a simple: if replacing these parts does not fix the issue then i am not paying for the parts as you have replaced unnecessary bits
This reminds me of Ruby Tuesdays. We wanted to split the bill. One person paid cash and another paid with a card. They charged the total bill to the card. We catch it and complained and they had to cancel the first charge and ring it up again. Several years later we ate there again and had the same exact issue. Both times they claimed it was a glitch with their system. It seems like they were just banking on people not catching the mistake and paying twice for the meal.
the troubleshooting process manual states the process roughly like this: 1) ascertain it won't work 2) lis a number of parts to be repalced so expensive that the user will decide to buy a new unit 3) in the unlikely event the repair goes ahead, but the problem is not fixed, then offer a good-faith replacement unit, stressing the generosity of this, and giving the shop opportunity to shift some old and difficult-to-sell stock
as someone who repairs phones myself, can confirm apple does this all the time (at least pre iphone 12 gen phones. later versions require new hardware to be bound to system which we do not have access to)
You are the best Louis. Keep doing what you are doing. Can you move your mic differently? It is large and covers a lot of area, otherwise keep doing what you are doing. NEVER stop.
This has always been an issue with 'official' repair parties. The same happens quite a lot in the car industry. Official car dealerships often charge outrageous sums for often simple car repairs. By the way, 'authorized repair' does not stem from whether one has the permission to perform the repair. The context is that they are the only ones authorized to work on the object without invalidating any warranties you might have. Which is still an issue. If a third-party repairs your phone, that might still mean your warranty is now no longer valid. It usually states this in the warranty disclaimer. In the end, I think it's very telling that Apple is one of the biggest opponents of the entire 'right-to-repair' campaign and other measures to make things more generic.
You nailed it sir. I never considered what you said about a product becoming your identity before. That makes a lot of sense why people are blind to the this problem.
Don't know if you'll read this or not but I wanna say that every time I think of buying an Apple product, I watch one of your videos. It makes my mind calm until the next iPhone launch. So thank you sir for saving my money and educating me. In India iPhones are seen as a status symbol because they are very expensive. Now I feel I'll be foolish to own one. Again , Thank You so much Sir
The one problem with Hanlon's Razor is people don't get that it's not a conclusion, but an instruction to try to rule out stupidity first rather than immediately assuming malice. It's similar to how one should actually look for something that's missing rather than leading with the assumption that it was stolen. Usually, it's not malice, theft, etc. but sometimes it is and sometimes it's both.
![[MV] A leap of faith...ความเชื่อใจครั้งสุดท้าย (From "Petrichor the series")](http://i.ytimg.com/vi/U1piZH2CNXA/mqdefault.jpg)
I thought you weren't going to do a video on this
Most people think that you can either have a cat, or a fish, but that you can't have both. Did you know it's possible to have three cats, as well as several hundred fish, and have no problems at all? th-cam.com/video/eQq4SNJSzps/w-d-xo.html
@@rossmanngroupbutt hat
@@rossmanngroupwhat tf are you talking about
@@rossmanngrouplmaoooo
@@Nebula_yaHe's promoting his 24/7 fishpond livestream on his second channel. I watched it for aboutan hour last night and now all my recommendations are full of Trump arrest livestreams. Just a warning.
If Apple keeps calling incompetent repair “authorized repair”, than Jessa, you and other repairers who do have the right knowledge and skills, should start using “competent repair” or “competent Apple repair” to describe your businesses.
more like godly repair in apples eyes
That would be a fantastic PR campain. Play clips of Authorize Repair messing up and then advertise for "Competent repair".
"Non authorized repair" is then a synonym for "competent" ^^
Who is Jesse?
"Jesse, we need to make authorized repairs a thing of the past!"
"Hell yeah, Mr. White! Right to repair, b*tch!"
As independent John Deere repair provider, I see the same issue with "authorized" dealers here. I'm essentially not looking for new customers anymore, but the amount of customers calling me after receiving insane bills for the issues that were never properly diagnosed and repaired is staggering. Not even talking about machines that get to my care after dealership's service life, those machines have so many issues never looked into...
And still they are trying to eliminate us, and at this stage it's not about business anymore, It's about concept.
Just a little rant, thanks for reading
They want you out of the picture because you are delaying the "buy a new machine" solution of their planned product life.
@@Sandzsteedt Exactly.
I'm looking for a new job at the moment. There is a nearby JD dealer looking for a mechanic. I would be interested in the equipment, but I passed up applying due to JD's practices.
It's a great product with really good advanced technology, I have really enjoyed working for the dealership, but unfortunately, you have 2 options: 1) Work for the dealer until the end of your days and be able to do your work best you can with some limitation from management side, but never really progress anywhere with your life, and 2) Go independent and be basically David against Goliath, your only weapon is your knowledge and you are fighting multi-billion dollar competition throwing everything against you. Sometimes you feel on top of the world easily fixing issues that dealer couldn't fix with all the global support they have and sometimes you get very frustrated because you just can't get a single spare part...
My advice is, if you want to go heavy diesel, go construction and earthmoving, It's simpler machinery and everything is heavy, but they are not so shady and money is there too.
@@caddyguy5369
What someone should do is buy a brand new MacBook then immediately take it in for repair and see what happens
thats great idea !
Water damage
Yes. Full documentation with written quotes +covert glasses (amazon $50 +) . Then a lawsuit for millions.
Ah, Doctor Chaotica.
In reality most they fail to identify thing and doubt if there's any problem (assume it isn't DOA or you broke it deliberately)
The level of scamming is criminal. Years ago, a friend told me about her laptop dying, and some geeks in a big box store basically quoted her the price of a new computer for the repair. She couldn't afford that, and she was despondent. I put my multimeter on the power cable and did an ohm check. Fail. I asked her if she took them the cable. "Of course!", she said...As far as the power supplies and boards, smell and sight checks are usually sufficient for repair. Cooked parts are hard to miss. Problem is they try to boobie trap everything to prevent repair these days...
Just a friendly reminder that without a right to repair, we don't own things we purchase.
Edit. My most up voted comment on youtube ever, and it's not some edgy joke or whatever, rather something I truly believe in.. Yet I hope it never happens again.. The constant updates of comments, even though mostly ignored, are exhausting. I like my faux anonimity much more.
So Mad respect for Luis and his personal style of being a face of a worthy movement. Keep on rocking dude. You got a lot of support and crucial cause in this backwards corporate world.
and without fish, we don't have peace th-cam.com/video/eQq4SNJSzps/w-d-xo.html
@@rossmanngroup😂 You have BECOME the spam.
@@rossmanngroup💀
It's funny that because any regulation gets called communism in the US, it's unbridled capitalism gets to create this system where you own nothing.
If you watch the fish live stream you just may be able to hear Louis ranting in his new chair next to the window.. But mostly falling asleep to the water fall noises and naming the fish.
What I love about "The Louis Rossman Experience" is that it's not just technical. It's about ideas. It's about values. It's about integrity. And he lays it all out. I love how fast he talks and the MANY ideas he covers, including ethics. Fascinating stuff.
They didn't care what part was faulty and probably didn't even open the MacBook. they priced the repair that high deliberately to make the customer say no...so they could try to get the sale of a new Macbook...as the customer would most likely say it's not worth repairing at that quote price I might as well buy a new one. They cant be trusted to put customers best interest first
id like to see this as well, a deep dive into a repair service that might care about their customers!
No matter if the customer asks for the repair or if they but a brand-new device, the company will still make a lot of money out of the pieces what get replaced instead of fixed.
Sad.
Not all of us are like this. Anyone on my team would be breathing fire and looking for reasons to get the repair covered for free, going back in older cases to look for any thing that might have been done improper as reasoning. Some of us actually care about making a good experience for our customers. And it really maddens me when i find cases like this, and that apple actually has such a garbage repair-that's-not-a-repair system.
Ah, I see you too have had a car serviced at the dealership before.
The incentive structure is wrong.
I know you just say you're a guy yelling into a camera, but to me you are a facilitator of positive change in the world. I don't say it often enough, but thank you for all your hard work Louis. Love your work Bro!
You can't really call it incompetence when it's intentional.
Incompetence by design. Customers so brand loyal they can't see the forest through the trees. Remind you of another group of people? Make Attorneys Get Attorneys.
And also making you good $
@@MachistmoWow dude that’s so clever! 😂😅🎉
Well tbh it's called intentional incompetence. Like someone crashing the ride on lawnmower so that they don't get assigned the chore anymore.
It's not incompetence, it's a big fat scam
I fix electronics for all of my family and friends, so I applaud what you’re doing, keep it going
"Any sufficiently advanced incompetence is indistinguishable from malice." I'm not sure who to attribute that quote to, but I think it's very true!
I believe it was Kierkegaard, or maybe Dick van Patten.
Arthur C. Rossmann or Louis C. Clarke, I'm not sure which.
This adage is called Hanlon's Razor.
@@bluehacker Ah! That rings a bell now! Thanks! I'll probably remember from now on! :-)
@@bme7491Arthur C. Clarke's quote: "Any sufficiently advanced technology is indistinguishable from magic."
My biggest gripe with "Don't attribute to malice what's adequately explained by stupidity" is how, for some reason, Stupidity and Malice are seen as mutually exclusive.
A good example is the affable village idiot type who doesn't fully understand the negative effects of his meth habit on the lifespan of your mailbox and the transformer that feeds power into your house.
Plató will agree the ignorant only can do harm
Nah in this case their feint stupidity, since it can hide their exploitation on customer.
It's just an american thing related to worship of black people.
@@ra2enjoyer708???? What the
The hilarious thing is that once they replaced everything but the malfunctioning part, the computer would still be malfunctioning in the exact same way as before she even brought it to them.
This is why we need more trusted independent repair people like you Louis. Someone who actually tries to find and fix the actual problem without charging two arms and a leg for the repair.
and because apple just lies and does not fix anything we will cause the demand will just continue to increase with time due to that fact
Prismdrone you must be new here...
I actually stopped and looked at the sign outside of my local retailer which sells everything from cosmetics to food to computers. The sign said "Apple Authorized Service Provider", the sign was very particular to make sure that the word "repair" did not appear. I think if you read between the lines, its a very good commentary on the state of repair with Apple devices.
Years ago I had a friend who worked in a Genius Bar and she told me that they have a little cable they plug into the computer that throws up a recommendation on a screen for "fixing" it.
Apple has made _millions_ on their "repair" fees. They would have taken that MacBook, sent it to a repair facility, replaced the logic board, then sold it as a refurb for 20% off and made basically 3x the value in total.
So they literally try to use a software to guess the problem?
The world is really turning more and more dystopian
Aka apple need to crash and burn as a company
I want to genuinely thank you for seemingly being one of the only people brave enough to give up potential customers if it means the customer gets better service in the first place.
The craziest thing is that I have a qidi 3D printer and that Chinese manufacturer will send you the parts, explain how to troubleshoot, and even make and email videos of how to make the repairs. Yet our manufacturers try to screw you.
Do you like your Qidi? I want one to print polycarbonate blends.
It’s easy to be generous when it’s someone else’s patent and you run slave trades lol. China is hardly any beacon of hope just because you can fix your printer.
@@projecthivemind3239 that's all I use it for
Meepo is the same for electric longboards. Chinese companies really do be having better customer service than western counterparts
The Chinese are screwing you to, you just dont see it. They data harvest your personal info and sell it to the CCP.
It's your videos that gave me the confidence to replace a failed fan in my MSI laptop for about £40 in about a week (mainly just waiting for shipping). The "authorized" MSI repair center would have taken at least several weeks (according to their website), the "official" replacement part cost 3x as much (they only sell the whole cooling assembly, not the individual fan) not including labour and shipping, and would have meant I couldn't use my laptop for half the university term. Thank you.
Hey Louis, you might be interested to look into how repair is handled in the musical instrument industry. Yamaha for instance has a portal available to professional repair and consumers where you can purchase any individual part to an instrument (assuming it is in stock). The prices are very reasonable, sometime jsut a couple dollars for an individual part.
Given that he previously ran his business in the early days out of the back of a recording studio where he was tasked with keeping all of the equipment functional and the like, I suspect he's at least got a vague idea of that side of things. True, not the actual instrument side of things, but adjacent at the very least.
Not saying this in an "umm akchualy" sort of way, to be clear.
Musicians already deal with a load of crap, I bet their tolerance for BS from their vendors is very little, especially when a lot of times these are professional tools. Very finicky professional tools
@@KittyKatKya a recording studio doesn't repair musical instruments. Almost unrelated things.
@@jdbarrera That's what I referred to it as vague and only called it adjacent. It was the various bits of equipment, be that mixers amplfiers or speakers that he had referred to in the past. And it's not entirely out of the question for something have gone faulty on an in-house keyboard or similar, which is why I even mentioned it.
Hey Louis, I've been following the channel for years now and honestly after personally myself and family being screwed over by Apple in the past, I tried my hand at repairing my own laptop when it failed on me.
I wasn't able to fix it then, but I learned from it and kept trying at their laptops and iphones to the point where I've been doing iPhone repairs. I continue to learn and improve everyday and just realizing the absolute insane quotes that Apple gives for these device repairs.
That repair cost seems calculated to get just close enough to the replacement cost to make people buy a new one...
Tell him what he's won @Rossmanngroup
Definitely evidence, circumstantial as it may be, that this is malice on a company wide scale rather than incompetence. How funny that the company that is and has done everything in its power to have an exclusive iron grip on Apple product repair has made repair of said products, even for the most simple of issues, so financially untenable that the customer's only recourse is to buy new. WEIRD, If the news hadn't caught the story, the customer would probably been offered a minor discount to take the broken computer off their hands so Apple could turn around and have their slave labor techs repair, refurbish and the repackage the damn thing as "new."
I was thinking someone looked up the parts list and just added things to the list of what it needed until it added up to about that price, thus why the motherboard wasnt included. Its how people operate when you take something to a seller to get it fixed. They just want to sell you a new one.
Yep. Happened to me with the last Mac I bought.
It's conflict of interest. The company who will prefer that you to buy newer device is also running repair service.
These days I automatically assume malice with companies like Apple, Google, NYC. Like you said, the question is when does stupidity become malice? I believe the second it becomes common knowledge and nothing is done to remedy the situation.
They're criminals. They are all criminals. They do it on purpose and laugh amongst themselves about it.
You are a hero for the people, Louis.
Never attribute to stupidity which is adequately explained by greed.
From my corroded memory, in 2019, to be an AASP, you had to have a lockbox for your apple parts. When repairing something, you would document meticulously both as the repair person and digitally what was pulled from the device through GSX or whatever. The GSX is what identified what part numbers we were allowed to pull from the box to complete a repair. The repair center would be charged for any part that was replaced that didn't meet the strict criteria from the repair guides. The GSX knew what you had in your lockbox inventory. Without GSX up and connected, there was no work on that device at all.
“They shouldn’t call it authorized repair.”
I agree. They should use terminology like “brand certified” or “OEM certified” similar to how off brand car parts are. Of course I don’t expect Apple to ever change their corporate speak willingly.
Just don't buy the product. Apple will find many other ways of doing the same thing. Now they use a software lock on component replacements.
Sadly false marketinng says otherwise
What i love to say to my clients when i find out somebody wanted to rip them off or scam them is "i'll tell them to their face how they are trying to steal from you". All the best for everyone here and blessings from México.
Regarding customers lying about never spilling anything on/in their computer, I can honestly say my old netbook motherboard managed to get corrosion under the chipset from the Mississippi humid air alone, I genuinely never once spilled a drop of anything in it.
And I know for a fact the board was brand spanking new when I installed it, because I built it from scrap parts but had to order a brand new board.
I did end up fixing that, twice, with acetone and a toothbrush, but still, the board managed to corrode just from the air alone.
spray the board with clear acrylic ? might solve the issue
@@johndough8115 Hmm, sounds like a good solution actually. Sadly I no longer have that old netbook anymore, not like it was anything to brag about anyways.
@@johndough8115 Sure, but if you ever have to repair that board it will be an issue, more work.
In addition to air humidity causing corrosion there's the customers who are honest in that to their knowledge no one has spilled anything, but they may have children or even a partner who might have done it. And if the computer didn't die directly then they just might have not told about it.
But yea, the "I didn't do anything!" defense is quite common.
A loooong time ago, back in the heydays of the 8-bit home computer era, I worked in the service center of a distributor. The company imported and distributed among other things Sinclair computers. We got our self a repeat customer, a woman who sent in her son's Spectrum for warranty repair. These were a super simple design, and generally very reliable. However this customers computer was back again for the same problem in less than a week, and then next week again. That it would die one time is not that strange. Twice is still statistically possible if very unlikely. Three times says there's something strange going on.
The tech who got the job this time looked at the history and called the customer to get more details. Yes it was her sons computer. No they didn't do anything strange to it. And no her son definitely didn't try to plug in a printer, joystick controller or anything else with the computer turned on. And she was sure about that as he didn't own a printer or anything else and the only thing he plugged into the computer was a tape player so he could load his games.
Then she started shouting about how she'd never had this bad service from any company ever. How she would complain with the local equivalent of the better business bureau. She would complain talk the company owner and complain about his employees, and so on.
Well he repaired the computer for the third time, then he painted the edge connector used for expansions with nail varnish and sent it back.
Next we heard about it was a some days later when we got a visit by the owner who asked about this irate customer he'd got a call from. He got our story then told us she had called him and complained that not only had the computer broken three times, but now her sons joystick interface wouldn't work and she demanded a refund for the computer.
Well he sat down and called her up where we all could hear what was going on, told her she'd said her son didn't have anything using the expansion port. She was quiet just a few seconds to long to be convincing. Then almost questioning she said: "He, got it today?".
Our boss just said "That's fine, take it in and we will fix it again. But lady, your son shouldn't have a computer, you should buy him lego instead."
And that was it. The computer came in. We wiped off the edge connector with some aceton and never heard from her again.
I've had customers lie after that, but that's the funniest I can remember right now.
@@blahorgaslisk7763 I actually had one customer that came in with a laptop and a bag full of keys and hinges. She said her toddler took a spoon to the keyboard and popped like 2/3 of the keys off.
She said she had all the parts, but I was skeptical. Regardless, I went ahead and rebuilt her keyboard, and sure enough she had every single piece!
By the time it was said and done, there were only two damaged hinge levers. I put those on Print Screen and Scroll Lock, knowing almost nobody ever uses those.
And yes I told the customer about the two compromised keys, she fully understood and was very thankful.
I've been attributing malicious ignorance to problems for years now, and I just got all giddy hearing someone else finally say it.
You are definitely raising the right points. If I am not mistaken, the European Union has taken steps in these matters. I totally agree with you.
Yeah, while they want to ban encryption and lock people out of the internet? Not really sure what the EU is doing right besides virtue signaling so people don’t notice how dystopian they are
People like you restore my faith in humanity. you have my complete respect and admiration.
It's time people got written quotes from CrApple then get a repair from you, then sue the "authorized" repair location. The more litigation, the more CrApple will bend the knee.
Yep
I have watched many of your right to repair videos and indeed many repairs on your channel. That was one of the best I have seen. You got this.
See what sucks for me is I’m into music production and apple is great for that but when I looked into the data sticks they are removable on their Mac minis but when you look on the upgrade options it says if you want to buy more data in the future it isn’t consumer available, plan on buying data at time of purchase. See that’s the problem how is a user supposed to know the exact amounts they’ll need. I’m glad apple is getting their ass handed to them a bit in the UK but all countries need to stop this shit.
eh... there's other laptop can do it better that also can play video games.... I see apple laptop useless for me it doesn't play games
@@TheDragonfriday The only thing I use my computer for is music programs because it’s a work station for me but also that’s the problem is when you get into that that’s understandable but for me building or buying another computer is harder for me as I have less skills in computer builds.
windows is also great for music production, and you can simply build/add/remove parts as needed.
apple is not any bettwr for music then anything else. it depends on the specs of your system and the music program your using, ableton on a windows laptop is no different then ableton on a macbook, so on an so forth. you can have a shitty mac that doesnt work well the same as any other computer.
That why i would never buy apple
Your honesty is as good as your skills which is really really good.
You nailed it. Exactly. This has actually been pointed out for centuries. You'd think more people would have learned by now.
Hey Louis Thanks for doing good i just wanted to let you know you are getting the word out and we hear you. Thanks again.
Thank you Louis for covering Canada too. We get screwed royally up here by apple. That is the main reason why I use an android phone and HP computer. I have an iMac but got so raked over the coals when I had to get it fixed that I don't use it anymore for fear of them doing that again. Of course they didn't even want me to fix it and acted like I was an idiot for wanting it fixed. Their answer was for me to buy a whole new computer when mine was only 2yrs old. Steve Jobs is rolling over in his grave. His goal I always thought was to give you the best phone or computer. The new leadership just sells you a lightbulb. Totally disposable. In this time we live in, where the earth is reeling in pain from being raped so hard. We try to reuse and recycle but these assholes get away with treating the earth and it's people like it's own personal piggy bank. But our government is so corrupt and used to all of that special interest money coming in that they do absolutely nothing about it. 🤬🤬🤬😡
Yes ,and with all apples waste in obsolete products WHERE do that stomp their carbon footprint , it is BIG AS!
Unless your problem is also a problem for someone rich, the government doesn't care. Money doesn't matter to rich people.
I always love watching your videos. I've done some repairs on desktops, laptops, cell phones and game consoles. Watching you and others like you helps me gain more knowledge. Continue doing what you do and I'll keep following and watching. Would be cool to meet you one day since I'm in San Antonio.
If you ever think why we need right to repair :
Naaaa this is totally normal! for apple service
@@TheDragonfridayAnd that invalidates the need for right to repair how?
Apple believes in the right to wrong repair, you should just buy a new one do you want your friends to think you’re poor? Why fix it when you can get this brand new one, it’s different because we have a new color available.
Apple does believe in the right to repair. . .with their official Apple retail priced parts.
@@DG-nk7jo right to replace with new stuff, parts or whole machine
Just to clarify a few things about New Zealand law -
1. First and foremost, you have an absolute right to repair on ANYTHING you OWN. You can do whatever the hell you want with it. It cannot invalidate a warranty because warranties are pretty much meaningless in NZ due to being overidden by the law in the form of the Consumer Guarantees Act and, to a lessor extent, the Fair Trading Act
2. The CGA *requires* sellers to repair items for the reasonably expected life of the item at zero cost UNLESS they can PROVE negligence or intentional damage. If they don't want to repair it the seller can choose to replace it with a new item. The "reasonably expected life" varies from item to item and is set by case law, not by statute. Phones tend to be ~3 years. Laptops tend to be ~5 years. Whiteware, like washers and fridges, is 10-5 years.
3. On expensive items - which case law currently suggests is everything NZ$1000 and above - the *owner* can elect to decline repair or replacement and simply get a refund of their original purchase price back. If an item under NZ$1000 has been repaired or replaced and it subsequently breaks again, then the owner can elect to have a refund rather than another repair/replacement.
Basically, in this case, Apple's authorised repairer demonstrated lack of skill and care, which is a duty they owe under both the CGA and the FTA. The owner of the laptop was entitled to use an independent repairer, and Apple can be compelled to pay for that cost, although it will almost certainly require going to Small Claims Court to do so - a trivial easy thing in NZ. The owner is also fully within her rights to file a complaint with the Commerce Commission. Now, usually very little will happen with that because ComCom is understaffed and overwhelmed with complaints, so they are choosy about when they prosecute, but in this instance because the story got public traction, they are more likely to launch an investigation and file charges against Apple and the repairer.
People are still buying Apple... The consumer is broken
Only 'Murica :D
They are buying it wrong
Most consumers don’t know.
Had I known this and what I learned about Apple products recently, I would have never bought a MBP and iPad Air 9 years ago.
@@Gaming4LifeFRgood one!
Most consumers either don't know that Apple is screwing them
or
they're so deepthroating the Apple cock (apple ecosystem) they can't imagine using anything else.
Incompetence is worse than malice and should be treated so.
Here in Norway, not only do we have 'right to repair, manufacturers are required by law to sell parts.
And do they?
Can you get access to schematics for every laptop or mobile phone or a gaming console or TV, ... etc. that is on the market today? Can you buy relevant replacement parts? Can you buy tools required to perform the calibration and repairs? If not, then I am unsure whether the legal situation in Norway can be considered as "having" the right to repair.
Thanks Lou. Guys like you are important for all of us. Mean that.
Love how the person who sent you the chair picked a color that would go well with the blue microphone. :)
I hope more people would be like you, think world could be a better place for everyone
I know that not all repair shops can simply "solder on a new cap" usually they replace the whole systemboard, but this is beyond absurd, apple was trying to replace everything but that...
If its a repair shop it should be able to solder a simple capacitor, otherwise it should not be in business. The end user can swap a motherboard, despite many thinking its too hard.. It really not. The problem is the vast majority of people are willfully ignorant.
They didnt have the time to fault find so would just have given her a new laptop, I would guess
You said that apple did something good a few days ago so I knew one like this was coming. It gets you every time.
That sure sounds like a scam to me. It would take some pretty magnificent levels of incompetence to diagnose all of the parts that actually work to be broken and somehow miss a blown capacitor. They just wanted to sell a new computer is my guess.
They don’t do component level diagnostics. What Apple does is have their employees plug it into a computer and run a diagnostic program that then spits out a list of possible issues and those are the repairs that are done. If those repairs don’t fix it they’ll just replace everything at the repair center and send it back without telling you what was really done to fix it.
@@dayjeremy we haven't plugged thing into computers in a while. You connect to apples cloud diagnostic support and then run tests. If you're lucky it might help, but usually it's just basic tests. Man I miss the days of ASD.
Thankyou sir. Your vids have re-engaged my repair interests and im now two data recovery jobs up on my own gear. Keep it coming.
Literaly reminds me of when i bought an HDD from a local store, the thing died 2 months later, their tech asked to see my pc where he literaly wanted me to make an entire new PC, i am talking a 2012 desktop computer not a proprietery laptop. I had 2 pcs to check the disk and several working HDDs to force them to replace it.
all your positivity and people will still defend apple to the death. I wish you the best, Louis, keep up the good work
At that point the only thing that needs to be replaced is your choice of laptop brand.
Louis when my arse gets frustrated, I open your channel and see how else other people are getting the shtick in their back and I feel better. Thank you Louis.
Have you seen Sony paywalling audio on their new handheld yet lol?
They do have a headphone jack, but it's pretty funny how they're trying to sell a gimped PS5 remote controller at the price of a Switch lite...
handheld? hahaha more like will u version for the consoles.
@@TheDragonfriday Yeah that's why i ididn't say anything other than handheld, i mean you hold it in your hands but it's not much of anything. LOL no bluetooth in 2023. Wait till we find there's a disabled BT module on the board jsut so you have to buy the "elite" headphones because the event the current 360 headsets won't work.
@@leonroRIP kids with parents who think this is a standlalone lol. Can't even stream from the cloud with a "streaming" device, what a joke, who TF still gives these grifters money?
same incompetence in the auto repair industry. they aren't trying to rip you off on purpose. they are just bad at thier jobs.
Good afternoon Louis. I work at a major AASP, who doesn't do Mac repairs, but does deal with the initial check-in and triage for Mac computers to be repaired by Apple's service centers (such as CSAT). If you have any questions about Apple's internal procedures, I'd be happy to share everything I know.
can we just get the repair software
@@tylern6420 I would if I could, but all of Apple's service software (calling it "repair software" is too kind) is either completely cloud based, or relies completely on other cloud based platforms to have any functionality.
@@Kossine of course it is
@@tylern6420 It sucks. If you can't connect to the internet you can't test anything. No tools to help diagnose, no documentation.
Here is how I had that problem solved for me...
A lady in my building gave me some laptops that were thrown away by someone in her building...
I just bought a wifi card from Amazon for $9.00 and installed Linux Mint 21.2 on one of them...
I already had a universal laptop power supply...
Now, I have a great laptop and I have only spent $9.00!
Quad core CPU with 16 gigs of ram - this baby really scoots!
I legit laughed out loud when you said what the actual problem was. Unless there somehow was a power surge how in the actual frick do these many components die all at once like they said?
The only time I’ve had multiple things fail was the time my house got struck by lightening. I lost my wireless receiver, the modem, the router, the internet card (it was 2005) and the power strip it was all plugged into but because there were so many components between the strike and my laptop it survived as everything gave their all to save the computer.
I remember taking a TV I had to the authorized repair center at sears once (this was like 2 decades ago now) and I knew the only thing wrong with it was the vertical hold button that had gone bad and needed it to be replaced, because it would work intermittently. They priced repairs not based on what was wrong, but by screen size! That was my first red flag that they were shady, but it wasn't something I felt comfortable fixing myself at the time. SEARS called me up later trying to tell me it was something on the motherboard ( I dont rememeber exactly what now) So I told them, No! If it were on the motherboard the tv wouldn't even turn on which is still does, come on now I'm not that stupid... The person calling me said hold on and came back a couple minutes later and said ok well based on your screen size the repair will be... I knew and they knew that I knew they were full on chit and was just trying to rip me off so when called on it, they backed down, but i still had to pay for my screen size! This has been going on forever, just even more so now and the theives have gotten better at cornering people, even shaming them into shut up and just pay us or buy a new one! Both of wish cost about the same and people fall for it everyday!
Thanks Louis for continuing to post more and keep getting the word out to more and more! Hope your having a great day!
"oh no the is not working? Well the repair for that is ."
- Apple genius training manual
The malice/stupidity anecdote doesn't apply. These companies know exactly what they are doing.
i like louis' very calm intros which then he proceeds by completely exposing a company in the matter of 10 minutes
If I were to take a wild shot in the dark, I would say that the technician ran AST2 diagnostics on the device and saw a bunch of errors relating to Touch ID, screen, etc.. Instead of getting tipped off that perhaps the logic board was faulty and causing the multitude of failed tests, they blindly assumed that every other component in the device was bad.
To Apple’s credit (but not the technician’s), the service guides for devices instruct the technician to test unknown-quality components with known-good to determine if a component is good or not. There are literal “if x, go to step n, else proceed further” instructions in these service guides that narrow down which component is bad. Seems like the technician did not follow anything in the service guide and quoted entirely based off of AST2 diagnostics.
That’s sort of what all this is about, though. I’m not trying to be a jerk and I hope it doesn’t come off that way…
But the authorized repair shop is incompetent, and there have been mainstream news exposés on that fact for 5+ years. At a certain point, this becomes an institutional policy of not doing right by your customers and hoping they just buy a new machine.
@@futurevegan8617 Right. I am not trying to justify the AASP or the technician here. My original comment tries to give a plausible story of how the technician came up with the diagnosis and quote. If AASPs have to stick with part-level repair, such as logic and I/O board swaps, fine. Apple needs to make sure that technicians know when to investigate further.
If Apple continues to let these kind of diagnoses through, then I believe it is no longer just widespread incompetence. It is corporate malice to boost new computer sales.
@@neilkelly3818 Then we are in agreement. I'm not a tech person by any means, and I'm just going off of something I heard in the video, but if Apple has been continuing to let these things through for 5 years (the video goes through this case and a similar one from years ago that was also featured on the mainstream news), then it is corporate malice at *this* point.
I agree that you have presented a plausible explanation of how this could be done without malice at the technician level, but at the corporate policy level it is most certainly malice in my opinion.
Branded repair is on point. The branded repair fits well with the brand if you pay more you’ll be more satisfied by the product.
Do you fix vibrators?
here they come 😂🤣😂😂🤣
Acenntric rotating mass vibrator right?
The taptic engine inside iPhones, apple watches, and force touch trackpads is technically a vibrator. I don't think it fails that often though.
@@bentyler999 Ivibrator - Apple cockring from recycled iphone 7 taptic engines, 999 USD taxes not included
It's funny people think you make a killing on youtube. You don't even sponsor any other company/product.
Loved everything that was said in this video!
The "go screw yourself" price tier
it is weird to me people lying to repair people. I could understand lying to a brand repair shop to get warranty or something, but lying to independent repair shops seems so odd to me. I've spilled wine on my macbook. I was so scared about losing it my initial thought was "I need to tell this person who knows how to repair things exactly what happened so they can make the judgement on what's the best thing to do". I even thought it'd be important to specify it was red wine and not white wine (they'd be able to tell just by looking at it...) because I was worried the sugar could make it worse...
Just odd to me. If something breaks and you take it to an independent worker, just tell them the truth, you're making it easier for everyone!
The fact that people keep buying money pit machines still kind of surprises me. Don’t get me wrong I own a 2017 non Touch Bar MacBook Pro but even then I own mostly windows computers that are cheap to repair without any software locks like Apple does.
That's because they took her laptop, put it to the side, then they took a numbered list of "repairs" and their prices, and a dice. Then they rolled that dice a few times, each time "finding" something wrong with the laptop that needed a "repair" from the list...and they did that until the dice rolled under a table and they couldn't be bothered to get the dice back, so they just quoted her the total up to that point.
Wish I could say don't buy Apple products and be done with the bs Apple customers put up with but every company seems to be following in their footsteps. There's just no getting away from this crooked behaviour.
except what you would say is incredibly stupid
Vast majority of Apple product owners are just fine
And things going bad is normal across everything humankind has ever invented.
Indeed, Apple is spearhead even on these abticonsumer practices.
@@artyomarty391When you design devices so they they fail in particular ways, you are not creating things to last, but to brek and have peopke buy again from you.
Cellphones don't need to be replaced every single year.
But it is thanks to useful fools like you that the big corporations don't need to change their predatory practices.
@@artyomarty391 @artyomarty391 there was a time when stuff was built to last. That’s what manufactures should be trying to achieve.
@@artyomarty391vast majority of apple users have to buy whole new products or pay the price of the product to get a simple fix. Why would anyone be defensive of apple in this case?
i seen this type of business i work in a production line, where we have a lot of modern machines, and they are proned to failure, cause they are custom made for our needs and they are not streamlined we are basically testing them out while doing our production so when stuff brakes... the "tech department" has a list of cascade failures and possible malfunctions, and most of the time what they do is replacing a good part entirely... instead of just doing an actual diagnosis and replacing what is causing the cascade failure... for example we had a limit switch issue on a machine, for months the tech department kept replacing laser heads, axis, linear rails, motherboards etc... 4 months later after replacing parts and making sure every situation is exluded... then they went and said... wait a minute maybe is the limit switch... after spending almost the same ammount of money in time, labour, and replacement parts, that they could buy a new machine....and im guessing is the same apple genius bar works... they have a book of cascade failures, similar to a car diagnosis... that tells them, hey u got low voltage or that thing doesnt work, it might be this 5 things, each part costs 100$ so its going to be 500$ to replace it, and make it work again. and thats ur quote plus labour ....why they do this? cause they cut costs on actually skilled workers, technicians and have a "streamlined process" of "anyone can do it by this book" which is so dumb... and genius in some applications.... but in 90% of this cases is just dumb... cause that "unskilled" employee is working a 9 to 5 ... doesnt care for ur customer needs, he just there punching hours... and doing what a teleprompter can do.. basically..that cascade book diagnosis guide, is good if u have a person that knows what is doing and properly trained ... otherwise is just calendar notes for cats... so u get expensive rates for replacing parts that work... and ur problem never gets fixed ... and by the time it gets fixed... ud be spent so much money that a new apple product is released, that is more performant then the one u are trying to fix and u could afford 5 of them.... but hey... malice... or stupidity... there is a fine line... and it all starts at the top of this businesses....
Automotives call these repair people "parts cannons". No fucking clue how to troubleshoot just keep throwing parts at it.
Had a problem with the fuel pump on a Mini, the "European car guy" at a local car shop actually said the whole engine was bad and needed to be replaced.
I know a guy😂
This is not just apple, ford does this kind of stuff, even on mechanical things.
So for a 1997 f250 diesel the gas petal is all assembled together with one retaining ring that is welded into place. that ring is ment to be able to snap off easily to remove assembly or a part. it is designed that way and takes a real fast weld one on each side to reattach. on a new assembly you also have to weld that ring on.
if your ring falls off and you have it and you just need it rewelded they will charge you 1000 plus labor to do that very thing with a new unit.
Lenovo did this to me, they quoted me the cost of almost an entire new laptop to replace all the parts of my yogabook that weren't problems, and when I queried it, they smashed it up in the repair shop and sent me new photos of it, and blamed me for the damage.
What's was your réaction
Should of sued and pressed chargers. They deceptively fabricated an issue by smashing your property at a REPAIR place.
Had the same thing happen to me with a MSI motherboard that stopped functioning while in warranty. The repair guys broke off a piece and claimed it was already damaged and hence out of warranty. Luckily I had taken pictures when I dropped it off and when I called them out on it, with a legal notice, they offered to discount 25% on the repair cost for the past they damaged intentionally, nevermind the actual issue
@@PranavSinganapalliwow.
Funny story is that I was in a similar situation.
Had an issue with my MBA's performance much alike what happens on Windows PCs when a graphics driver is not installed. I ended up at an Apple store waiting at that genius bar for at least six damn hours.
They told me the logic board needed replaced and quoted me like $700 (which I'm sure was -definetely not- an sell tactic at all).
... and that's where I found out about you. And found out it was the battery... the performance was being throttled by battery cycles. Apple geniuses didn't say shit about that even being a possibility...
$40 and I was back in action. MBA's still working well to this day.
While we need right to repair; we also need people who are either willing sue on principle or willing to pay for someone else's lawsuit.
Right? how many lawsuits for incompetent repair by actual customers screwed by them would it take to get them to stop this?
What has worked for me in the past when told parts need replacing is a simple: if replacing these parts does not fix the issue then i am not paying for the parts as you have replaced unnecessary bits
Immense respect for the Wiki and all the covers of shitty companies' dumb practices!!! 😌🙏
Keep up excellent work. Thanks Louis!
My wish is that people will rise up and publically humiliate Apple until they bend. Right to repair is something everyone can agree on
When you smile and greet us, shit's about to go down.
This reminds me of Ruby Tuesdays. We wanted to split the bill. One person paid cash and another paid with a card. They charged the total bill to the card. We catch it and complained and they had to cancel the first charge and ring it up again. Several years later we ate there again and had the same exact issue. Both times they claimed it was a glitch with their system. It seems like they were just banking on people not catching the mistake and paying twice for the meal.
the troubleshooting process manual states the process roughly like this:
1) ascertain it won't work
2) lis a number of parts to be repalced so expensive that the user will decide to buy a new unit
3) in the unlikely event the repair goes ahead, but the problem is not fixed, then offer a good-faith replacement unit, stressing the generosity of this, and giving the shop opportunity to shift some old and difficult-to-sell stock
Louis Rossman you're the man! MVP!
as someone who repairs phones myself, can confirm apple does this all the time (at least pre iphone 12 gen phones. later versions require new hardware to be bound to system which we do not have access to)
You are the best Louis. Keep doing what you are doing.
Can you move your mic differently? It is large and covers a lot of area, otherwise keep doing what you are doing. NEVER stop.
Every time im tempted to buy an apple product I visit your channel. You are stronger than medicine
Man your channel is one of teh best. Thank you for sharing!
Thank you you fixed my I pad six years ago and it still works today
This has always been an issue with 'official' repair parties. The same happens quite a lot in the car industry. Official car dealerships often charge outrageous sums for often simple car repairs.
By the way, 'authorized repair' does not stem from whether one has the permission to perform the repair. The context is that they are the only ones authorized to work on the object without invalidating any warranties you might have. Which is still an issue. If a third-party repairs your phone, that might still mean your warranty is now no longer valid. It usually states this in the warranty disclaimer.
In the end, I think it's very telling that Apple is one of the biggest opponents of the entire 'right-to-repair' campaign and other measures to make things more generic.
Not sure if this affects the residue on the board but parts of NZ do get 90% + RH, especially during summer.
You nailed it sir. I never considered what you said about a product becoming your identity before. That makes a lot of sense why people are blind to the this problem.
Don't know if you'll read this or not but I wanna say that every time I think of buying an Apple product, I watch one of your videos. It makes my mind calm until the next iPhone launch. So thank you sir for saving my money and educating me. In India iPhones are seen as a status symbol because they are very expensive. Now I feel I'll be foolish to own one. Again , Thank You so much Sir
You are a good man! Thank you!
The one problem with Hanlon's Razor is people don't get that it's not a conclusion, but an instruction to try to rule out stupidity first rather than immediately assuming malice. It's similar to how one should actually look for something that's missing rather than leading with the assumption that it was stolen.
Usually, it's not malice, theft, etc. but sometimes it is and sometimes it's both.