Years having this issue on my Laptop, and not having a solution from HP Support. I also think shutting down my computer for years because of that, I damaged my HDD, so I had to replace it with an SSD. Thank you very much, dude. You really helped me a lot.
People should not answer questions for which they do not really have an answer, That said, I would like to compliment Kingsley for having the exact solution for my laptop freezing while sleeping or going into sleep. I have been having this problem for months with my Acer. Very annoying have to do a hard shutdown 50% of the time. Kudos to Mr. Kingsley and my sincere appreciation for some honest help.
After 2 years of having my laptop and sending it back to ASUS 3 times to be fixed (all of which just involved clean booting Windows 10), after having looked all over the internet and finding the same old absolutely useless 'advice' ("disable fast startup", "disable hibernation", "enable wake timers", "enable device to wake up computer"), after having this problem 2-3 times a day and having no clue what was going on, FINALLY, a solution that actually works. Honestly, from the amount of internet pages I have trawled through, I think this is the solution for around 95-100% of users' sleep and hibernation wake issues. I am so incredibly greatful for the solution and am completely shocked that this is not more widely posted around other 'help' forums, I have had 7 days now without any problems, thank you so so much for the help, keep up the good work Kingsley!
@@hamzajd6312 Yes, honestly the only solution that has ever worked and I'm so so happy for it. I was really close to buying a new laptop because I just couldn't wake it up after sleep and I would always lose all my work. The best and only solution to my problem and it took me 2 years to find it.
Changing the device manager setting definitely worked. Thank you so much!!! I searched so many MS Forums and none of them have this solution... please go ahead and comment them as well.
This video is 3 years old but still relevant! Sort it out HP! Thank u so much I have had this problem for ages and have tried all kinds of methods to fix it without success. So far so good!! Thank you!!
New HP Pavilion. Worked! Simple Fix. Thank You!!!! Laptop now DOES NOT freeze under all avenues of going to sleep/waking. HP was useless on this issue. Other fixes probably would of done more harm than good. Way to go Kingsley! Keep up the great work. MK
Excellent demo and solution. I have had to hold down power button, to switch off the PC every day for the past month.Many thanks. I hope it works. I will advise.
Sorry about the name. It was a local sewage problem, and I set up an facebook account to embarrass Clare County Council to fix the issue. In fairness to them, they did fix the issue. I must try to set up a personal facebook page, but I hate the sight of Facebook, Twitter, etc etc. For the past month, it seems that Microsoft, Google, and Samsung (phone) are having a kind of ware over my mail accounts etc. The war is being conducted on my PC, without my permission! Many thanks, again.
It's funny that I just bought an HP Envy 360 with the same 3F0 error after waking up from sleep. Many people including tech support from HP believed that this has to do with either hardware (such as SSD, Video Card or motherboard) which I believed it has direct implication with the way that Windows 10 is instructing the computer to behave after certain actions such as waking up. Thanks for sharing and I must say that so far so good...
I Love you man like forreal bro i had this problem for years everything i read didn't help and even the HP customer services was just talking nonsense. This even solved my booting problem i had where the laptop would just go in a booting cycle over and over. U literally killed 2 birds with 1 stone for me . Respect 🤘🏿❤
One more thing guys...Intel management engine enterface is the only key which can help you with this issue....try older versions or better try the latest version...i tried version 11.6. something and it went fine... Thank you Kingsley for helping me so well...appreciate it man!!!!
Thanks for this video; I had been experiencing this problem for quite a long time and now the problem is gone after I followed the instructions here. Greetings from Hawaii.
Solid gold advice. Made the changes you showed and the machine is cured. HP should send you $$$ for preventing us all from dumping our laptops and going to a competitor. Big ups to you and loads of envy for living in an amazing city and beautiful country.
Thank you! This issue had been bugging me for weeks, and unchecking that box in the Intel Management Engine finally fixed it when nothing else would. Very helpful!
I'm using an acer laptop and this was the only thing that fixed my issue. Thankyou so much, now I can close the lid without worrying that I'll end up having to manually shut my pc off.
This is the only fix I have been able to find after a year of having my laptop. This worked for me months ago but all of a sudden I'm beginning to get the same issue again. Some update probably messed something else up, anyways, it happens less or never because of you and I'm grateful
I changed my SSD as the windows files were corrupted, and since I got a new one I had so many problems including the one you’ve solved. Thank you so much for explaining this!
I have this problem for 7 years, since I bought this HP laptop, I dont believe it was just that... Whenever I needed to format my computer I always had to downgrade my dedicated AMD graphics card... but this solved all the problems with all the drivers updated for me!
I've been having this issue for the past month and thought it was MalWare. Scan showed no results and registry was fine. This resolved my issue. Big Thanks 👍
No Doubt you are king.. :), I checked many Forums & no solution worked, After your recommendations, I am using my Laptop from last 3 days & everything is super perfect & specially came back to thank you and Leave comments on good work. You know many experts were not able solve it. Cool man, many thanks...!!!
Broo you’re good tried lots of stuff that didn’t work and this fixed other things that were wrong with my laptop mehn and you’re a Nigerian like me .bless up man
Ok. Hold the power button in for about 40 seconds.. This is a hard shutdown.... then power on.....computer should boot up with the monitor. Then you can make the changes
Just an update it is working fine and like someone else mentioned the only time you need to reboot is when Microsoft does an update to the computer...thanks Mr. Kingsley
Thanks Kingsley's Tech. I have performed every other recommended fix and even followed the HP recommendations. I have tested this fix twice and it worked. Hopefully it will continue to work.
Bought an HP Zbook G5 with insane specs and usually freezes after some time using it. You're the second person who's posted a video changing the power options, so there must be something to it.
Thanks for the solution to this problem. HP tech support was a waste of time on the phone. They had me reinstall windows 10 and that did nothing but waste more time. Thanks again! update: it crashed again after going to sleep
You're welcome. You might have to rewatch this video again in future, the issue seems to come back every time Windows has a major update... I've had to watch my own video 😂
I have been having this problem for about a month now and was really getting very irritated with having to press my power button to shut ad restart my computer ( making me open tabs and files all over again). This solution definitely worked. Thank youuuu
Thanks, I'm glad I found your solution as it has saved a lot of frustration, not to mention the security issue of not being able to put the computer into sleep mode!
Thanks a lot bro... I have formatted my laptop twice due to this problem. But after watching your video..the problem is now gone. Love you bro... Keep it up...
Great thank you so much, was driving me crazy, and I have lost work. Ridiculous process from HP, they and they didn't know how fix it. You sir are a legend.
yo dude you the damn fking best.... gone trough all useless prepossesses from turning of hard disk to turning of mouse and keyboard wake device.. non of that shit worked but this, once again aint regretting getting a windows 10.. You 100% legit bro from another mama.... first time seeing your channel and asap +1 sub and fan today. congratulation..
It is incredible poor work by HP. This problem seems to persist since years. Initially I was about to send my laptop back, thought of a hardware issue. This solved it! Big THX
it helped a lot, I purchased a brand new HP gaming high-performance PC and I couldn't figure out the prob I was about to sell it at half the price as I thought it was a perfect you are amazing my parrot is saying "I love your channel buuu haaaa"
Thank you! You have given me a solution that HP has not been able to do or recommend for over a month. One question. What are the consequences to unchecking to save power button?
Thanks a lot. It was really frustrating whenever I wake up my pc from sleep the screen just get stuck and I had to do total shutdown. You saved me. 1 question - I am getting a smart hard disk error whenever I turn on my pc from over a year now. Is hard disc replacement the only option?
I have a high-end HP 440 G7 Notebook and whenever it sits idle or I wake it up from sleep mode it freezes eventually I was terrified when I had to continuously hard shut down the notebook!! I am yet to try this method..I made all the changes here. Let's see. If this works I'll give you a shout on all my social channels and podcast mate..you'll be a god for me LMAO
Thanks so much. HP support has been anything but helpful for all their products and I am fairly computer/printer savvy so usually I can figure out how to fix things. I was REALLY getting tired of taking out my battery, unplugging my computer and having to restart every time this happened. Now if I could fix my HP Officejet Pro 6975 printer to print in color with perfectly good new color cartridges (also HP and yes tried another set of fresh color cartridges too at office supply store where I purchased my 80$ worth of HP cartridges) my life would be complete. HP “Doctor” is worthless as is their other suggestions. This printer is not abused and frankly not that old either. Staples office supply said the cost of a repair from HP could be 200$! The darn printer didn’t even cost that much!
Shut off the power, press the power button continuously until the power light goes off, wait for a minute or two then you power up the laptop, When the laptop is already on that is the time you follow the instructions in this video.
genius buddy.. i was so frustrated since few months.. i was about to get it replaced to get a new one.. you just helped me save few bucks.. thanks bro 😄🤘
Hey! I had the same problem than you, but just not always.. couldn't figure out the bugging pattern. Could not repeat the bug voluntarily. Anyways, I just tried your method (thanks a lot by the way) Will let you know if the problem happens again or not in the following weeks :) Fingers crossed!! 🤞
A quick feedback after having tried your solution. It worked for a month, but freezing happened again 2 days ago... I went to intel management engine interface, and the box was ticked again.. maybe an update modified this ? I'll keep an eye on it. P.S: I'm running on Windows 10 build 1909.
![How to Fix or Troubleshoot a Laptop That Won’t Turn On [#3] (No Sign of Life)](http://i.ytimg.com/vi/SwoyGzpM9TM/mqdefault.jpg)
![How to Fix or Troubleshoot a Laptop That Won’t Turn On [#2] (Blinking Caps Lock)](/img/n.gif)
Mate do you have any idea how long I’ve been trying to sort this you’re a legend!!
Better than HP customer service.
for real!
You got that right all they tell you to do is clear your cache and reboot
Hp walo ki service Ka kya he kehna
Haha
Thank you.. So much...
Years having this issue on my Laptop, and not having a solution from HP Support. I also think shutting down my computer for years because of that, I damaged my HDD, so I had to replace it with an SSD.
Thank you very much, dude. You really helped me a lot.
At least it did you one favour as you now have an SSD!
Same man. Was also about to update RAM as I thought 16 GB wasn't enough to handle sleep on my side.
You just save me from flushing this laptop down the toilet.
People should not answer questions for which they do not really have an answer, That said, I would like to compliment Kingsley for having the exact solution for my laptop freezing while sleeping or going into sleep.
I have been having this problem for months with my Acer. Very annoying have to do a hard shutdown 50% of the time. Kudos to Mr. Kingsley and my sincere appreciation for some honest help.
the problem solve??
2 Years worth of HP support telling me this, that. Your video and simple advice fixed it all. Well done to you. Thank you!
Don't feel bad man. Been suffering this for 4 years lol
After 2 years of having my laptop and sending it back to ASUS 3 times to be fixed (all of which just involved clean booting Windows 10), after having looked all over the internet and finding the same old absolutely useless 'advice' ("disable fast startup", "disable hibernation", "enable wake timers", "enable device to wake up computer"), after having this problem 2-3 times a day and having no clue what was going on, FINALLY, a solution that actually works. Honestly, from the amount of internet pages I have trawled through, I think this is the solution for around 95-100% of users' sleep and hibernation wake issues. I am so incredibly greatful for the solution and am completely shocked that this is not more widely posted around other 'help' forums, I have had 7 days now without any problems, thank you so so much for the help, keep up the good work Kingsley!
Thank you for the awesome feedback! ☺️
the problem solved???!!!
@@hamzajd6312 Yes, honestly the only solution that has ever worked and I'm so so happy for it. I was really close to buying a new laptop because I just couldn't wake it up after sleep and I would always lose all my work. The best and only solution to my problem and it took me 2 years to find it.
Perfect! Man, I've been trying to find a solution for this problem for around two years! Thank you very much!
Thank you very much....that was becoming so annoying. Had to do a hard shut down each time...I hope this works
OMG!! Thank you buddy! I just bought a brand new laptop and everytime the screen would go to sleep, it would freeze this fixed it!
Changing the device manager setting definitely worked. Thank you so much!!! I searched so many MS Forums and none of them have this solution... please go ahead and comment them as well.
Thank you Kingsley! This has been driving me crazy for months - and your fix worked perfectly!
Giving this a try. Thank you for your advice. 😀
Absolutely brilliant mate. 2 years later this is working on my OMEN gaming laptop.
Intel Management Engine setting did the trick for me. After watching a dozen videos, you were the only one to suggest that. Thanks a lot !
No more problems with screen going blank. Many thanks for that. I had looked everywhere for a solution. I owe you one.
This video is 3 years old but still relevant! Sort it out HP! Thank u so much I have had this problem for ages and have tried all kinds of methods to fix it without success. So far so good!! Thank you!!
New HP Pavilion. Worked! Simple Fix. Thank You!!!! Laptop now DOES NOT freeze under all avenues of going to sleep/waking. HP was useless on this issue. Other fixes probably would of done more harm than good. Way to go Kingsley! Keep up the great work. MK
Excellent demo and solution. I have had to hold down power button, to switch off the PC every day for the past month.Many thanks. I hope it works. I will advise.
Sorry about the name. It was a local sewage problem, and I set up an facebook account to embarrass Clare County Council to fix the issue. In fairness to them, they did fix the issue. I must try to set up a personal facebook page, but I hate the sight of Facebook, Twitter, etc etc. For the past month, it seems that Microsoft, Google, and Samsung (phone) are having a kind of ware over my mail accounts etc. The war is being conducted on my PC, without my permission!
Many thanks, again.
Came across ur video and now I can sleep/hibernate my HP laptop with no worries. Thanks brother.
It's funny that I just bought an HP Envy 360 with the same 3F0 error after waking up from sleep. Many people including tech support from HP believed that this has to do with either hardware (such as SSD, Video Card or motherboard) which I believed it has direct implication with the way that Windows 10 is instructing the computer to behave after certain actions such as waking up. Thanks for sharing and I must say that so far so good...
Same thing as you man
It just sucks :/
I Love you man like forreal bro i had this problem for years everything i read didn't help and even the HP customer services was just talking nonsense. This even solved my booting problem i had where the laptop would just go in a booting cycle over and over. U literally killed 2 birds with 1 stone for me . Respect 🤘🏿❤
One more thing guys...Intel management engine enterface is the only key which can help you with this issue....try older versions or better try the latest version...i tried version 11.6. something and it went fine...
Thank you Kingsley for helping me so well...appreciate it man!!!!
This was bugging me for 1 whole year! Now, finally I have a solution! Thank you! Thanks you!
Thanks! Been trying dealing with this issue for years.
Thanks for this video; I had been experiencing this problem for quite a long time and now the problem is gone after I followed the instructions here. Greetings from Hawaii.
Tried Hp advice and didn’t work... tried this... Worked straight away!!! Many thanks
Solid gold advice. Made the changes you showed and the machine is cured. HP should send you $$$ for preventing us all from dumping our laptops and going to a competitor. Big ups to you and loads of envy for living in an amazing city and beautiful country.
Thanks, happy to help 🙂
Amazing city but these rent prices are killing me! 😔
Thank you! This issue had been bugging me for weeks, and unchecking that box in the Intel Management Engine finally fixed it when nothing else would. Very helpful!
Thanks Kingsley, this problem has been annoying me for ages, and I've tried loads of suggested solutions, but yours is the one that solved it!
I can’t count how many times I’ve come to rewatch this video anytime I update my laptop and it starts acting up again. Works every single time 😅
I'm using an acer laptop and this was the only thing that fixed my issue. Thankyou so much, now I can close the lid without worrying that I'll end up having to manually shut my pc off.
This is the only fix I have been able to find after a year of having my laptop. This worked for me months ago but all of a sudden I'm beginning to get the same issue again. Some update probably messed something else up, anyways, it happens less or never because of you and I'm grateful
Yeah I got a recent update that reset everything. Just follow the tutorial again.
@@kingsley15 that was the first thing I did, I came back to you but my settings didn't change so rip.
But thanks for the reply! ＼(^o^)／
I changed my SSD as the windows files were corrupted, and since I got a new one I had so many problems including the one you’ve solved. Thank you so much for explaining this!
I have this problem for 7 years, since I bought this HP laptop, I dont believe it was just that... Whenever I needed to format my computer I always had to downgrade my dedicated AMD graphics card... but this solved all the problems with all the drivers updated for me!
I've been having this issue for the past month and thought it was MalWare. Scan showed no results and registry was fine. This resolved my issue. Big Thanks 👍
No Doubt you are king.. :), I checked many Forums & no solution worked, After your recommendations, I am using my Laptop from last 3 days & everything is super perfect & specially came back to thank you and Leave comments on good work. You know many experts were not able solve it. Cool man, many thanks...!!!
Hello Again, The problem came back 3 days later. Anything more you can guide about...?
Broo you’re good tried lots of stuff that didn’t work and this fixed other things that were wrong with my laptop mehn and you’re a Nigerian like me .bless up man
What no one seems to understand is that you cannot access these things when your laptop freezes after login
Try boot into safe mode and do it.
@@kingsley15 what is that
@@alexanderthomas967 it's a diagnostic mode in the OS. You can find out more about it on Google.
Ok. Hold the power button in for about 40 seconds.. This is a hard shutdown.... then power on.....computer should boot up with the monitor. Then you can make the changes
@@raymondbaumann2405 Thanks dude,that helped a lot
Just an update it is working fine and like someone else mentioned the only time you need to reboot is when Microsoft does an update to the computer...thanks Mr. Kingsley
I echo all the sentiments here - thank you Kingsley - that was a great thing you did.
Thanks Kingsley's Tech. I have performed every other recommended fix and even followed the HP recommendations. I have tested this fix twice and it worked. Hopefully it will continue to work.
You a legend and solution Changer. Its woeful for HP not to have a clue to this Issue since 3months.Once again big thumbs for u
Bought an HP Zbook G5 with insane specs and usually freezes after some time using it. You're the second person who's posted a video changing the power options, so there must be something to it.
Thanks for the solution to this problem. HP tech support was a waste of time on the phone. They had me reinstall windows 10 and that did nothing but waste more time. Thanks again! update: it crashed again after going to sleep
I love you so much, so many threads, so many google searches, so much tinkering *starts crying* thank you sir
Omg you just saved me $$😩😩😩Thank you cause this was annoying me and my laptop is basically new!! Thank you!!
You're welcome. You might have to rewatch this video again in future, the issue seems to come back every time Windows has a major update... I've had to watch my own video 😂
Kingsley's Tech Channel hahah I did save it! You’re the best and good to know! Stay safe! ☺️🤗🤗
You’re a king. Tried everything for the past year and finally fixed it within 2 mins.
Worked pretty well for shutdown and sleep. Thanks a lot! Didn't work for hibernating though. Same problem still persists while hibernating.
It should work for hibernate, try edit the power settings for hibernate or perhaps you are not using the recommended power setting.
After so many years ... This video still helped me in 2022... Kudos bruh 😎💯💥
I have been having this problem for about a month now and was really getting very irritated with having to press my power button to shut ad restart my computer ( making me open tabs and files all over again). This solution definitely worked. Thank youuuu
i am just going to return my pc and you saved it live long thank you
Thanks, I'm glad I found your solution as it has saved a lot of frustration, not to mention the security issue of not being able to put the computer into sleep mode!
Hello. I just followed ur advice and it solved my problem. Thanks a lot.
Thanks a lot bro... I have formatted my laptop twice due to this problem. But after watching your video..the problem is now gone.
Love you bro... Keep it up...
God bless You for this!!!... Have been ignoring this issue until it became a multiple times daily occurrence.. 👍👍
Great thank you so much, was driving me crazy, and I have lost work. Ridiculous process from HP, they and they didn't know how fix it. You sir are a legend.
yo dude you the damn fking best.... gone trough all useless prepossesses from turning of hard disk to turning of mouse and keyboard wake device.. non of that shit worked but this, once again aint regretting getting a windows 10.. You 100% legit bro from another mama.... first time seeing your channel and asap +1 sub and fan today. congratulation..
Thanks for the kind words ☺️
Finally someone solved this issue! Thank you!!!!! Congrats for the video.....easy to understand :)
I've been struggling with this and been puzzled by this for over a year. Grateful. Subscribed. Thanks.
It is incredible poor work by HP. This problem seems to persist since years. Initially I was about to send my laptop back, thought of a hardware issue. This solved it! Big THX
Thanks, it worked on ThinkPad! Unchecked the "Turn on fast startup";
thx, bro. had the problem for a long time now till i found your video...
Thanks! this worked for my HP ENVY x360 - 15-cn0001la. For me this problem also began when I installed an SSD.
Amazing! Thank you. Just bought an HP and thought I'd made a huge mistake, but now, problem solved. Thank you for your video.
You're a good man, Kingsley. Thank you.
Good disclosure, my problem solved, having hp 15DK series 2022 win11 Gaming laptop, your trick worked, thanks alot......
Your solution solved my HP laptop problem of not able to sleep and shutdown. Thanks for your sharing
it helped a lot, I purchased a brand new HP gaming high-performance PC and I couldn't figure out the prob
I was about to sell it at half the price as I thought it was a perfect
you are amazing
my parrot is saying "I love your channel buuu haaaa"
Thank you! You have given me a solution that HP has not been able to do or recommend for over a month. One question. What are the consequences to unchecking to save power button?
It's just a preference, nothing back will happen your laptop
Thank you
My new HP fell asleep and I could not wake
This helped, thanks again
Thank you Greatly. This work for me and solved a massive headache for me. 2019 HP Spectre Gem Cut I7 16GB 4K 13 Inch
PERFECT . .Thanks a ton for coming up with this video clip
U should probably work in hp thanks bro most truthful video I have seen on TH-cam
Thanks :)
Great.. Never new this option existed in the device manager.
Thanks man! I've been looking for a solution for a long time!
Great fix! Thank you!
This randomly started happening after the latest windows update, really weird.
Thanks a lot. It was really frustrating whenever I wake up my pc from sleep the screen just get stuck and I had to do total shutdown. You saved me.
1 question - I am getting a smart hard disk error whenever I turn on my pc from over a year now. Is hard disc replacement the only option?
I have a high-end HP 440 G7 Notebook and whenever it sits idle or I wake it up from sleep mode it freezes eventually I was terrified when I had to continuously hard shut down the notebook!! I am yet to try this method..I made all the changes here. Let's see. If this works I'll give you a shout on all my social channels and podcast mate..you'll be a god for me LMAO
hey man thanks saved me a load of time trying to troubleshoot this strange issue I was having!
I use Toshiba and this worked for me!!!
I accedantly clicked on sleeping mode my screen is black nothing works what do i do
Thanks so much. HP support has been anything but helpful for all their products and I am fairly computer/printer savvy so usually I can figure out how to fix things. I was REALLY getting tired of taking out my battery, unplugging my computer and having to restart every time this happened. Now if I could fix my HP Officejet Pro 6975 printer to print in color with perfectly good new color cartridges (also HP and yes tried another set of fresh color cartridges too at office supply store where I purchased my 80$ worth of HP cartridges) my life would be complete. HP “Doctor” is worthless as is their other suggestions. This printer is not abused and frankly not that old either. Staples office supply said the cost of a repair from HP could be 200$! The darn printer didn’t even cost that much!
Finally my problem is solved..i had freezing issue in idle mode
How do I access these options if my laptop screen shows nothing? My screen shows nothing after sleep.
Shut off the power, press the power button continuously until the power light goes off, wait for a minute or two then you power up the laptop, When the laptop is already on that is the time you follow the instructions in this video.
This actually works!!! Thank you!
Thank you man. It's also work for linux distros. Thank you.
I wish your channel grow to millions of subscriber. I solved my issue twice. ( It happens to me again after downloading updates)
Thanks bro 💜
Doesn't work :( do you have another recommendation?
Dude! Legend. Thank you. I was shutting down twice a day in avoidance of this, now it behaves as expected.
This actually worked!!!! Thank you!!! Been looking to fix this for ages.
This actually solved my problem. Thank you Kingsley for saving me money
genius buddy.. i was so frustrated since few months.. i was about to get it replaced to get a new one.. you just helped me save few bucks.. thanks bro 😄🤘
Thank you so much! For awhile, I really thought my HP Spectre was defective! Your tutorial worked!
Thank you brother for uploading this helpful tip..god bless!!
Thank you good sir. I really needed this for my online class☺
I want thank you so very much for this informative video. I tries your fix and for the past week now NO problems....great fix..
Thank you so much for this. I'd been pulling out my hair and was on the verge of doing a complete reset of my laptop
Hey! I had the same problem than you, but just not always.. couldn't figure out the bugging pattern. Could not repeat the bug voluntarily.
Anyways, I just tried your method (thanks a lot by the way) Will let you know if the problem happens again or not in the following weeks :) Fingers crossed!! 🤞
A quick feedback after having tried your solution. It worked for a month, but freezing happened again 2 days ago... I went to intel management engine interface, and the box was ticked again.. maybe an update modified this ? I'll keep an eye on it.
P.S: I'm running on Windows 10 build 1909.
Thank you for this. I've spent a couple of hours on HP "support" with no success. Worked like a charm the way you described.
Happy to help Anita ☺️ Also, my sincere gratitude for your donation.