Today I had a guest call wanting me to change some information on her reservations. She is going to be staying with us for two months. She made OVER 60 RESERVATIONS-one for each day. I told her to call back in the morning and talk to the manager. I don’t have time to alter 60 reservations on a night when we’re full.
@@QuikVidGuy maybe because there isn't a single room that's avaliable for the whole 60 days? Dividing up the reservations might seem more flexible online, bc it might account for potential necessary up and downgrading and moving rooms, although it makes much more work for the front desk. Maybe better call and let the hotel staff handle the complex reservation next time.
I can think of one reason, at least. Our hotels rewards system gives the highest two tiers welcome amenity bonus points at check in. Not per day, but per reservation. Game the system.
As someone who used to work in customer service, your Karen impressions give me chest pains. I feel like a Vietnam vet who is having flashbacks to the war zone.
Working in a hotel myself...this is the reason why I work overnight. Also you and the people you work with are WAY nicer than I am xD. My rule is the second people start yelling and cursing, I assume they're going to get physical so I ask them to lower their voice and tone or the cops will get called.
I mean... if the hotel is hurricane-proof (a reinforced concrete structure of reasonable height, far enough inland, and well above sea level), I don't see why it can't be treated like a vacation LOL.
You deserve a like for that customer that said, "I am going to stand here arguing with you and management for hours until security is called and kicks me out."
As a Hilton Lifetime Diamond and Marriott Lifetime Platinum Elite member I have more than a few stays. But until finding your vids I had no clue regarding the abuse hotel staff have to endure. Like I've stated in the past "common sense isn't that common" and it appears that some hotel patrons prove that fact. Thank you for the enlightenment... Sincerely,
R E Q U E S T My favorite is when we have people show up at 8am to check in for a room when not only is checkout 11am but Housekeeping does not start until 9am.
I often feel sorry for hotel staffs when I see unreasonable guests. Once I was staying in a small hotel, where they stated clearly breakfast serving time. A woman and her daughter came down with wet hair (apparently just washed their hair and showered) at precisely the time when breakfast ended. There were some croissants, yoghurts and bits and pieces, not the full spread like early in the morning. She was angry! She just stood in the middle of the buffet complaining that the hotel "did not have any consideration for people who get up late". 🤷♀
I love her. Any videos that educate how difficult it is to work with the public at their job should be viewed by everyone! Btw...you seem super smart, youre a great actor and you are so beautiful girl!!! Keep making your awesome, educational videos!
These videos make me feel so much better because I always worry about doing something wrong. It's unbelievable people don't understand how this works. Imagine that person themselves being told to leave early for someone else lol
Takes me back to the Christmas Eve that I rescued a young cat who was abandoned in the snowy cold. I took him to my hotel and left him in the car. The check in clerk heard the story and asked "he's in the car?" I said yes and he said " that's clearly a service animal" I literally was crying from the kindness. The Dollar General employees also hooked me up with everything that baby needed to be a Merry Christmas kitty baby.
Done my first ride out this year at Disney, and I had to room with someone I did not want to room with, very nice dude, but he's loud. I went home and grabbed my RV and stayed at the parking lot of the resort. Honestly got the best sleep I ever did.
I can't imagine how horrible it must've felt in the bride skit; when you go out of your way to give great service in consideration of their needs, only to be disappointed at the lack of consideration given back in comparison to your understanding of their own situation 😢 This must happen a lot, how have you guys not lost trust in people?
I remember arriving before our reservation, so we stopped for lunch. The place had a ton of mold which caused my nose to run. We ate and moved on...to the hotel. I apologized to the staff and said we were early. They upgraded the room and gave us the key. Now I know why.
As Someone who worked in the back and front desk, yes that's exactly the reason. The industry used to do as customers scream because of bad reviews ect. but know they start to realise how bad this actually is and I rewarded every nice and polite customer with going beyond their expectations but If you are a piece of cr*p I will do the bare Minimum and charge you with every possible fee.
That's a great idea - Take 2 people who dont really like each other, put them in the middle of a stressful situation and force them to be in a room together. Gotta bet that manager didnt do that for themselves though
I once was flying on a redeye into Detroit with an important meeting later the day I arrived. So big brain moment, I reserved my room for the night I was flying so I had it available for a shower and a quick nap before meeting. I emailed and called the day before and day off my flight to confirm that I will be NOT checking in while I was flying and was told no problem we'll note it on your reservation! .....except when I arrived, no one had informed the night crew that my arrival was super early morning, so there was much confusion. It got sorted out eventually (the front desk manager knew about the sitch, but was a bit late arriving) So in theory, it's a good idea. Just make absolute sure they know you will check in the day after the reservation starts, otherwise they may mark you down as a no-show.
People are ridiculous!! Having worked in service, I try to appreciate exceptional service and make sure that I pass on that excellence to their supervisor. If something isn't their fault, I acknowledge it too and say that while I'm upset, I'm not upset with the individual. I find that being nice makes people more willing to be helpful. I've had some amazing conversations with people as a result and been given far better solutions than I was aiming for! Being kind has netted me some amazing upgrades. At my son's destination wedding, we walked in to surprises in our room every evening - it was as if we were the honeymooners!
The last one was handled beautifully. Also literally yesterday had a bunch of young boys wanting to check in at like 8:30 (I'm not working the desk, but when it's 6 overenergetic loud guys and you look like the staff, you have no choice 🤡)
I only did a ride out once for a snowstorm, never again, I worked almost 18 hours with no food or rest break and only used the restroom twice. The next snowstorm it took my husband and I over an hour to get home ( normal 14 minute drive) and it was worth it.
I can enjoy this. This is privileged Karenness at its finest!!! It’s highlarious how asking politely AND being gracious and grateful at what can REASONABLY be accommodated WHEN it can be done. It’s never hurts to ask. But NEVER expect that will be done. It’s always awesome when it can be done. You’re awesome and amazing and thank you fur your experiences. I hope you get better quality customers!!!
When people on the phone asked for early check ins i would tell them the only way to guarantee an early check in is to reserve it and pay for the night before and we would check it in for them the day before. Then I would note on the reservation that I had told them that.
I never knew so many people ask for early check in I work 3rd shift so if I'm at the hotel before 9pm I'd be amazed with my time management skills while on vaca XD XD XD
Sometimes you don't have much choice, especially when you're flying. You get there when you get there. What are you supposed to do, sit in the lobby for hours trying not to look ridiculous?
I must be a dying breed, Jessica et al. I always make sure to tell the hotel if I'll be arriving late in the evening, and I make a particular point to "please tell house-keeping not to worry about having my room ready on time, as I won't arrive till (x hours later) anyway".
Yeah honestly i dont understand how people are not mindful at all. There have been many times I have arrived early and always let the staff know this when I book, ready to pay for early check-ins. Because most of the time, if you go by plane or car or do these people not know when they arrive? It is quite wild people don't understand how hotels work.
Watching your skits makes me appreciate your job and work ethics so much more. My wife and I travel more now that we’re retired and I’ve witnessed the overbearing audacity of some clients who believe that hotel and resort staff are servants to be ordered around like serfs in a medieval autocracy. We both came from service jobs and understand how it is to be ‘looked down on’ for what some people consider menial help. You are definitely under appreciated and we always try to show how thankful we are to those who tend our room, run the gym area and take care of the food and drink services. It seems a thankless job, so we try to impress upon the staff our gratitude. Hotel and resort staff are awesome. ❤
Funny stuff!! Jessica you really should visit a Goodwill, or some other resale shop, and get an old cordless phone for your skits. 😂 Perhaps you could have a short video showing all your pretend phones. 😆
I'm guessing the bride didn't book a day early because she wanted to cut cost and expected the hotel would just accommodate her. I get that maybe she had financial constrains, but even if she absolutely couldn't afford to book a day early, she could have looked into other options like getting ready at home if she lived nearby, or book a cheaper hotel, motel, inn for previous day before her wedding to get ready. And keeping the the more expensive one for her wedding night. Or even a simple, informing the hotel ahead of time that she was coming early.
Using a hurricane as an opportunity for “employee bonding” is just… so gross and a recipe for disaster lmao they’re already in a natural disaster and high stress scenario, just let them stay with neutral to good terms coworkers my god
The hurricane one brought back memories, but not of a hotel. My husband was working on a nuclear plant construction when we had a hurricane come through. After a certain time, no one was allowed to come or go, so he had to stay there. I was 7 months pregnant and was very glad I wasn't closer to my due date!
What I will never understand about that scenario is why she couldn't get ready in the Venue, because they usually have some kind of dressing room, or why she couldn't ask for access to a hotel Lobby Bathroom. Ive seen some really nice bathrooms in hotels, some of which are for guests only even though they're on the main floor- it's for people's convenience. I'm sure they could have let her in or something, since she proved her reservation. It's like guests don't even consider alternative solutions. Goodness.
When I get to a hotel early and there is no room ready, I have the hotel resort put my luggage in their storage and I go out to a restaurant, shopping, or to the park if I have reservations at the park that day. I then get my room key when I get back later in the day. Why don’t you recommend that to your guests?
First skit. So disappointed it didn't end with showing receptionist going to look at the room and finding every towel on the floor with makeup on it, beef all messed up with makeup tissues all over the place, woman's hair caking the shower walls and drain, mascara powder all over the basin, the wine and spirits consumed, etc etc etc etc
"The customer is always right" is bullshit. That adage should be expunged from history. What should be emphasised is "Failure to plan on your part does not constitute an emergency on mine." Also, a lot of businesses are deathly afraid of bad social media exposure. Don't be. Unless you were rude or unreasonable yourself, you'll find other sane members of the public coming out overwhelmingly in support of you and against the entitled idiot(s).
I've seen the Early Check-in Request Karen before. Went through the lobby past her and into the restaurant, passing a very stressed manager heading towards the front desk on the way. Manager looked very tired; I felt very sorry for him.
I've had some challenging jobs I my life, but you could never pay me enough to deal directly with the public. The customer isn't always right, but they are often stupid!...
The problem with booking an early check in is that, no matter how far in advance u book it or how many times u email phone or warn them, they charge u extra for the *privilege* and then when u DO arrive they claim they can't do it/ were never told or some other LIE
I would assume they can only charge for the service if it's actually carried out. If not, there is no ground for the charge. Also, maybe it would be useful to ask what is their average and expected occupancy rate at the time of your reservation. If it's high, might want to change plans or just book a night before to be safe.
I love your videos.i used to work in the bad hotels and some of your stories are hilarious and yes,I've had them happen but have had oh so much worst.thanks fir the laughs...
Unpopular opinion, but the receptionist should have explained she was moving the bride to another room type before giving her the key. Option should have been this room now, or your room later on.
I had a guest lose their mind because they left their phone charger in a room. She demanded that I stop checking in a guest and go look immediately in the lost and found. Some people are just entitled idiots.
All I’m going to say is wow! Just wow! I am speechless. I knew hotels have some stuck up, annoying guests, but this is just… i can’t even think of the word, astounding just doesn’t cover it. I feel so sorry for you when you have to deal with some if these individuals. Shout out to you and everyone who works in the industry.
@@edennis8578 One solution to accommodate the bride: 1. Let her use a room for changing, that has already been checked out, but that housekeeping hasn't gotten to yet. 2. Have her put her bags in storage, until she can check into her preferred room after the wedding. This way, you don't create more work for housekeeping, and you accommodate her needs.
Hurricane ride out : I think that the management wanted to eliminate the weak , basically have a cage match between people that don't like each other......just saying.....
The early check in/early check out "REQUEST" is the reason why I CALL hotels before booking if I'm staying somewhere for more than a night or arriving at an extremely awkward time (or want to check in at an extremely awkward time). One time I went to California and we were supposed to land at 9pm - I thought I'd have plenty of time to sit down, call around, and find a hotel. (There's tons, right?) Well we landed at MIDNIGHT. By the time I got to a hotel, it was 1am. The man said he "didn't have rooms" welp. It had officially turned over to the morning which means check in is 3pm, and he can't let me check in. Oof. After, an exhausting few hours, I found a little family hotel in the city over, who charged me just $50, and let me check in. (The woman actually gave me a deal - I dont know why still to this day; besides maybe she felt bad for me) At 5am I was still awake ordering Doordash - Mind you it's 8am in my head because of a time difference. That was my lesson on "CALL HOTELS FIRST - EVEN IF YOU'RE BOOKING 3RD PARTY."
Wife is Titnmn Elite at (S)Marriott, so I get benefits and together/separately we do ~50 room-nights a year and understand the challenges faced by those across the desk. Depends on the property, and time of year, as well. Politeness, respect and REASONABLE requests get us many "extras" WHEN they can be accommodated. "No, I'm sorry" shouldnt be taken personally. It's a big world; we need to remember Kindergarten and share.
Like I know requests are just that until they're approved, but if you want someone's repeated business, you should probably either approve or deny their request in a timely manner (as in BEFORE the time they said they would get there), or be upfront with them that you might or might not be able to accommodate their request but you can't know in advance. And if you did tell them that but they somehow missed it, show the receipt where you did tell them instead of just going with "Well we did see your REQUEST, but we can't accommodate it" with no further explanation. Sounds kinda hostile otherwise Sure, ideally, the client should check the availability before coming in, so she was definitely not innocent here. I just feel like it could have been handled better than with repeating "it a REQUEST" over and over 🤷
It’s really strange that the sweet reception staffer looks EXACTLY like all the Karens. Exactly how many evil twins do you have Jess? Except the kid. She was a sweetheart.
I love your skits and have subscribed so I don’t miss any of them. I worked as a nurse for 30 years before retiring. Even tho it is a totally different “type” job I can say we had people that acted just like your Karens. Working with the public is a hard job.
I absolutely don't ever see the issue why you would make such a fuss out of not being able to check in early. If you desperately need the room by morning, go ahead and book it for the night before (as you already said in the skit) to avoid any stress. And if it is not that urgent... Go get a coffee or something? Or go to a restaurant or a park and get some fresh air, like... Anything? Most hotels are more than happy to store your luggage before check-in, just go find something to do until check-in, are these people like 3 years old? 😂 I don't get it, I would never get that mad about something that is just a regulation, people act like this is so personal, get you a therapist for love sake! 😂😂😂
Lets process this logically from the beginning. The party needs to check into the wedding venue at 2:30 pm. This means there is time needed to prepare, which is normally at least 2 to 3 hours, putting the preparation start time around noon. Everyone needs to be able to sleep the night before, enjoy the breakfast and such before gettign ready. So... why did the parry not book the previous night as well?
I worked at an Apple call center despite being grossly overqualified for the job. (I felt like venting that.) One person called to ask us to locate his phone. I see why he could think that, but no we can’t find your phone.
You have more than likely answered this already but, are these skits from your own experience?, As well as friends? Restaurants have similar problems. Almost drives ya to want to murder some one. Almost.....
![[UNCUT] “บอสณวัฒน์” ลากไส้!! ใครหนุนหลัง "แม่ตั๊ก ป๋าเบียร์" I คนดังนั่งเคลียร์ I 30 ก.ย. 67](http://i.ytimg.com/vi/QlD7mU2KKRk/mqdefault.jpg)
Some people really don't know how a whole business functions beyond the one thing they want in the moment.
Hotel booking is pretty well explained and standard though.
Or that there are more customers than them
I think everyone has been guilty of this 😂. ( not that it is right )
@@Amusementnational agreed
It's called rent a room NOT SELL A ROOM
Today I had a guest call wanting me to change some information on her reservations. She is going to be staying with us for two months. She made OVER 60 RESERVATIONS-one for each day. I told her to call back in the morning and talk to the manager. I don’t have time to alter 60 reservations on a night when we’re full.
Jessica should do a skit to that situation. Why would someone do that makes no sense.
Why would she not just block-book those 2 months
@@QuikVidGuy maybe because there isn't a single room that's avaliable for the whole 60 days? Dividing up the reservations might seem more flexible online, bc it might account for potential necessary up and downgrading and moving rooms, although it makes much more work for the front desk. Maybe better call and let the hotel staff handle the complex reservation next time.
I can think of one reason, at least. Our hotels rewards system gives the highest two tiers welcome amenity bonus points at check in. Not per day, but per reservation. Game the system.
As someone who used to work in customer service, your Karen impressions give me chest pains. I feel like a Vietnam vet who is having flashbacks to the war zone.
Same
I feel the same: retail, food service, and school districts
Me too. 😂
You are a clown. Freaking veteran flashbackes?! Yeah right the war zone and the peace life. Disgusting 🤡
Working in a hotel myself...this is the reason why I work overnight. Also you and the people you work with are WAY nicer than I am xD. My rule is the second people start yelling and cursing, I assume they're going to get physical so I ask them to lower their voice and tone or the cops will get called.
THAT'S THE WAY! Zero tolerance policy in businesses must be enforced by law.
👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾💪🏾
I mean... if the hotel is hurricane-proof (a reinforced concrete structure of reasonable height, far enough inland, and well above sea level), I don't see why it can't be treated like a vacation LOL.
You deserve a like for that customer that said, "I am going to stand here arguing with you and management for hours until security is called and kicks me out."
If me as another client...
I'll get another staff and tell what's happening so they can get security. I'll watch to see the drama unfolds.
😂😂😂
As a Hilton Lifetime Diamond and Marriott Lifetime Platinum Elite member I have more than a few stays. But until finding your vids I had no clue regarding the abuse hotel staff have to endure. Like I've stated in the past "common sense isn't that common" and it appears that some hotel patrons prove that fact. Thank you for the enlightenment... Sincerely,
Aside from upgrades and free over night stays, what do those levels of memberships offer you?
They make every other car payment for me! 👍
@@tommoore2012mostly entitlement
I sincerely appreciate the stink she put on the word 'request'.
Same😂❤
I absolutely adored the tongue curl purr sound!! It was so freaking awesome!
R E Q U E S T
My favorite is when we have people show up at 8am to check in for a room when not only is checkout 11am but Housekeeping does not start until 9am.
I am in my first year of housekeeping. Thank you for existing.
While I have never worked in a hotel/motel/Holiday Inn or the like, this echos the vibe of every service job or receptionist job I've ever had. 🙄
I often feel sorry for hotel staffs when I see unreasonable guests. Once I was staying in a small hotel, where they stated clearly breakfast serving time. A woman and her daughter came down with wet hair (apparently just washed their hair and showered) at precisely the time when breakfast ended. There were some croissants, yoghurts and bits and pieces, not the full spread like early in the morning. She was angry! She just stood in the middle of the buffet complaining that the hotel "did not have any consideration for people who get up late". 🤷♀
I love her. Any videos that educate how difficult it is to work with the public at their job should be viewed by everyone! Btw...you seem super smart, youre a great actor and you are so beautiful girl!!!
Keep making your awesome, educational videos!
These videos make me feel so much better because I always worry about doing something wrong. It's unbelievable people don't understand how this works. Imagine that person themselves being told to leave early for someone else lol
Takes me back to the Christmas Eve that I rescued a young cat who was abandoned in the snowy cold. I took him to my hotel and left him in the car. The check in clerk heard the story and asked "he's in the car?" I said yes and he said " that's clearly a service animal" I literally was crying from the kindness. The Dollar General employees also hooked me up with everything that baby needed to be a Merry Christmas kitty baby.
Done my first ride out this year at Disney, and I had to room with someone I did not want to room with, very nice dude, but he's loud. I went home and grabbed my RV and stayed at the parking lot of the resort. Honestly got the best sleep I ever did.
Were you able to get a hold of Santa to pass along the little girl's request? 😺
I can't imagine how horrible it must've felt in the bride skit; when you go out of your way to give great service in consideration of their needs, only to be disappointed at the lack of consideration given back in comparison to your understanding of their own situation 😢
This must happen a lot, how have you guys not lost trust in people?
I remember arriving before our reservation, so we stopped for lunch. The place had a ton of mold which caused my nose to run. We ate and moved on...to the hotel. I apologized to the staff and said we were early. They upgraded the room and gave us the key. Now I know why.
As Someone who worked in the back and front desk, yes that's exactly the reason. The industry used to do as customers scream because of bad reviews ect. but know they start to realise how bad this actually is and I rewarded every nice and polite customer with going beyond their expectations but If you are a piece of cr*p I will do the bare Minimum and charge you with every possible fee.
Karen: Uhh, wait so I’m gonna be homeless now? Since you sold my room?
Me: Uhh, pretty much yes.
Omg😁some people just don’t know to prioritize or organize. Feel for the front desk people.
I love all of your different hotel skits you’re also so funny and you’re good at acting like a Karen!!😂😂❤❤😊😊
She's seen/heard enough of them, I guess
That's a great idea - Take 2 people who dont really like each other, put them in the middle of a stressful situation and force them to be in a room together. Gotta bet that manager didnt do that for themselves though
I used to work at a resort…these are all valid real stories that happen…often 😑
I once was flying on a redeye into Detroit with an important meeting later the day I arrived. So big brain moment, I reserved my room for the night I was flying so I had it available for a shower and a quick nap before meeting. I emailed and called the day before and day off my flight to confirm that I will be NOT checking in while I was flying and was told no problem we'll note it on your reservation! .....except when I arrived, no one had informed the night crew that my arrival was super early morning, so there was much confusion. It got sorted out eventually (the front desk manager knew about the sitch, but was a bit late arriving)
So in theory, it's a good idea. Just make absolute sure they know you will check in the day after the reservation starts, otherwise they may mark you down as a no-show.
People are ridiculous!! Having worked in service, I try to appreciate exceptional service and make sure that I pass on that excellence to their supervisor. If something isn't their fault, I acknowledge it too and say that while I'm upset, I'm not upset with the individual. I find that being nice makes people more willing to be helpful. I've had some amazing conversations with people as a result and been given far better solutions than I was aiming for! Being kind has netted me some amazing upgrades. At my son's destination wedding, we walked in to surprises in our room every evening - it was as if we were the honeymooners!
The last one was handled beautifully.
Also literally yesterday had a bunch of young boys wanting to check in at like 8:30 (I'm not working the desk, but when it's 6 overenergetic loud guys and you look like the staff, you have no choice 🤡)
I only did a ride out once for a snowstorm, never again, I worked almost 18 hours with no food or rest break and only used the restroom twice. The next snowstorm it took my husband and I over an hour to get home ( normal 14 minute drive) and it was worth it.
I love the “Karen Gets Kicked Out” skit!
I love how thrilled she was to let another customer rent the Karen's room.
I can enjoy this. This is privileged Karenness at its finest!!! It’s highlarious how asking politely AND being gracious and grateful at what can REASONABLY be accommodated WHEN it can be done. It’s never hurts to ask. But NEVER expect that will be done. It’s always awesome when it can be done. You’re awesome and amazing and thank you fur your experiences. I hope you get better quality customers!!!
When people on the phone asked for early check ins i would tell them the only way to guarantee an early check in is to reserve it and pay for the night before and we would check it in for them the day before. Then I would note on the reservation that I had told them that.
I never knew so many people ask for early check in
I work 3rd shift so if I'm at the hotel before 9pm I'd be amazed with my time management skills while on vaca
XD XD XD
Sometimes you don't have much choice, especially when you're flying. You get there when you get there. What are you supposed to do, sit in the lobby for hours trying not to look ridiculous?
For me she posted for this video at exact 6:00
All of the skits are 💯 true
You're so totally charming. Brings back memories of my front desk days.
I must be a dying breed, Jessica et al. I always make sure to tell the hotel if I'll be arriving late in the evening, and I make a particular point to "please tell house-keeping not to worry about having my room ready on time, as I won't arrive till (x hours later) anyway".
Yeah honestly i dont understand how people are not mindful at all. There have been many times I have arrived early and always let the staff know this when I book, ready to pay for early check-ins. Because most of the time, if you go by plane or car or do these people not know when they arrive? It is quite wild people don't understand how hotels work.
Jessica, Thanks for the good laughs...and the important hotel lessons..!! 😊
Watching your skits makes me appreciate your job and work ethics so much more. My wife and I travel more now that we’re retired and I’ve witnessed the overbearing audacity of some clients who believe that hotel and resort staff are servants to be ordered around like serfs in a medieval autocracy. We both came from service jobs and understand how it is to be ‘looked down on’ for what some people consider menial help. You are definitely under appreciated and we always try to show how thankful we are to those who tend our room, run the gym area and take care of the food and drink services. It seems a thankless job, so we try to impress upon the staff our gratitude. Hotel and resort staff are awesome. ❤
Funny stuff!! Jessica you really should visit a Goodwill, or some other resale shop, and get an old cordless phone for your skits. 😂
Perhaps you could have a short video showing all your pretend phones. 😆
I'm guessing the bride didn't book a day early because she wanted to cut cost and expected the hotel would just accommodate her.
I get that maybe she had financial constrains, but even if she absolutely couldn't afford to book a day early, she could have looked into other options like getting ready at home if she lived nearby, or book a cheaper hotel, motel, inn for previous day before her wedding to get ready. And keeping the the more expensive one for her wedding night. Or even a simple, informing the hotel ahead of time that she was coming early.
Why do these shorts cause my anxiety to go 📈??
Using a hurricane as an opportunity for “employee bonding” is just… so gross and a recipe for disaster lmao they’re already in a natural disaster and high stress scenario, just let them stay with neutral to good terms coworkers my god
(totally not me mentally taking notes in case I ever need to make a reservation for myself) Thanks for the PSA!
Omg. I feel so sorry for the people that work at these facilities.
When the last skit featured the most mature and reasonable customer out of the whole lot. We're you able to forward her request to Santa?
The hurricane one brought back memories, but not of a hotel.
My husband was working on a nuclear plant construction when we had a hurricane come through.
After a certain time, no one was allowed to come or go, so he had to stay there.
I was 7 months pregnant and was very glad I wasn't closer to my due date!
Girl who’s having a wedding acting like she’s going into labour 😂👰🏼♀️
What I will never understand about that scenario is why she couldn't get ready in the Venue, because they usually have some kind of dressing room, or why she couldn't ask for access to a hotel Lobby Bathroom. Ive seen some really nice bathrooms in hotels, some of which are for guests only even though they're on the main floor- it's for people's convenience. I'm sure they could have let her in or something, since she proved her reservation. It's like guests don't even consider alternative solutions. Goodness.
@@Sellesion totally agree.
@@SellesionShe probably had no idea. Unless you travel a lot, those accommodations aren't even known to you. I'm 68 and I didn't know.
When I get to a hotel early and there is no room ready, I have the hotel resort put my luggage in their storage and I go out to a restaurant, shopping, or to the park if I have reservations at the park that day. I then get my room key when I get back later in the day. Why don’t you recommend that to your guests?
First skit.
So disappointed it didn't end with showing receptionist going to look at the room and finding every towel on the floor with makeup on it, beef all messed up with makeup tissues all over the place, woman's hair caking the shower walls and drain, mascara powder all over the basin, the wine and spirits consumed, etc etc etc etc
"The customer is always right" is bullshit. That adage should be expunged from history.
What should be emphasised is "Failure to plan on your part does not constitute an emergency on mine."
Also, a lot of businesses are deathly afraid of bad social media exposure. Don't be. Unless you were rude or unreasonable yourself, you'll find other sane members of the public coming out overwhelmingly in support of you and against the entitled idiot(s).
“Mam, where were your parents?”
The shower 💀
Charge a full room rate for daytime use. Use is use.
You mean they don't?
Omg the first one!!!/!!!!!!!!!!!!!!!!!!!!!!!!m!!!!!!!!!!!!!!!!!!
Your fault for checking the guest in before check in time. Policies exist for a reason. Follow them. Idc if its 2:50. Check in starts at 3. 3 means 3.
I love these! Your very talented! 🤗 Keep it up girl!
Beans and cheese and beanie boos and beeeeeeeeeeans I'm first
If they want early, they should have booked the previous night as well
I've been to work as a house keeper. Thank the managers girls and the men that ran interference for us.
Just charge her for both rooms, since she’s using the two rooms.
I've seen the Early Check-in Request Karen before. Went through the lobby past her and into the restaurant, passing a very stressed manager heading towards the front desk on the way. Manager looked very tired; I felt very sorry for him.
And this is why I moved to night audit
I bursted laughing when Karen broke that fourth wall
I've had some challenging jobs I my life, but you could never pay me enough to deal directly with the public. The customer isn't always right, but they are often stupid!...
The problem with booking an early check in is that, no matter how far in advance u book it or how many times u email phone or warn them, they charge u extra for the *privilege* and then when u DO arrive they claim they can't do it/ were never told or some other LIE
I would assume they can only charge for the service if it's actually carried out. If not, there is no ground for the charge.
Also, maybe it would be useful to ask what is their average and expected occupancy rate at the time of your reservation. If it's high, might want to change plans or just book a night before to be safe.
“I thought I’d just put everyone who doesn’t like each other in the same room …”
Great! What could possibly go wrong?
"But checking in 5 minutes after midnight counts as the next day, right?"
Just something I dealt with too many times when I was an auditor.
I love your videos.i used to work in the bad hotels and some of your stories are hilarious and yes,I've had them happen but have had oh so much worst.thanks fir the laughs...
Worked in a hotel kitchen and this is scary but true
These are so funny! Love them!
Unpopular opinion, but the receptionist should have explained she was moving the bride to another room type before giving her the key. Option should have been this room now, or your room later on.
People working in a service industry do NOT need to be servile.
Maybe they don't want a bad Yelp review.
On the hurricane skit: A high stress situation is not a good time for 'team building'. Oh, and the room reservation Karen was classic bs.
I had a guest lose their mind because they left their phone charger in a room. She demanded that I stop checking in a guest and go look immediately in the lost and found. Some people are just entitled idiots.
0:55
JuSt BrInG mY bAgS tO tHe RoOm I aLrEaDy BoOkED
Okay but fr the last one is kinda cute, I'm sure annoying to be dealing with in the middle of a shift but still cute
All I’m going to say is wow! Just wow! I am speechless. I knew hotels have some stuck up, annoying guests, but this is just… i can’t even think of the word, astounding just doesn’t cover it. I feel so sorry for you when you have to deal with some if these individuals. Shout out to you and everyone who works in the industry.
Girl I love your accent with the ReQuEst!
Please tell me hotel charged the bride for the first room and then again fir the “room with a view!” No way the manager would over look that…
I would've wanted the same as the bride wanted, but I would definitely expect to pay for both rooms.
@@edennis8578 One solution to accommodate the bride:
1. Let her use a room for changing, that has already been checked out, but that housekeeping hasn't gotten to yet.
2. Have her put her bags in storage, until she can check into her preferred room after the wedding.
This way, you don't create more work for housekeeping, and you accommodate her needs.
That "R" was personal 6:48 😂😂😂
*calls room service* I WHAT A BARBIE DREAMHOUSE!
Last story plot twist she was an adult running a scam for the dream house
Reserving a room is booking a room, isn't it?
Yes. The literal implication of why we use the word book, is "put my reservation in the book".
most of these issues are made because people dont know how hotals work
Hurricane ride out : I think that the management wanted to eliminate the weak , basically have a cage match between people that don't like each other......just saying.....
Gotta love working with the publuc!
These are so funny, in that some people really do act like the own the globe. LOL
yes! all true!
RRRequest got me laughing so hard
That RRRRRRRRRequest killed meeeee😂😂😂😂
I like how she said rrrrrhequast 😂
The early check in/early check out "REQUEST" is the reason why I CALL hotels before booking if I'm staying somewhere for more than a night or arriving at an extremely awkward time (or want to check in at an extremely awkward time). One time I went to California and we were supposed to land at 9pm - I thought I'd have plenty of time to sit down, call around, and find a hotel. (There's tons, right?) Well we landed at MIDNIGHT. By the time I got to a hotel, it was 1am. The man said he "didn't have rooms" welp. It had officially turned over to the morning which means check in is 3pm, and he can't let me check in. Oof. After, an exhausting few hours, I found a little family hotel in the city over, who charged me just $50, and let me check in. (The woman actually gave me a deal - I dont know why still to this day; besides maybe she felt bad for me) At 5am I was still awake ordering Doordash - Mind you it's 8am in my head because of a time difference. That was my lesson on "CALL HOTELS FIRST - EVEN IF YOU'RE BOOKING 3RD PARTY."
The little kid!! 🤣🤣 You are a genius
Wife is Titnmn Elite at (S)Marriott, so I get benefits and together/separately we do ~50 room-nights a year and understand the challenges faced by those across the desk. Depends on the property, and time of year, as well.
Politeness, respect and REASONABLE requests get us many "extras" WHEN they can be accommodated. "No, I'm sorry" shouldnt be taken personally.
It's a big world; we need to remember Kindergarten and share.
Like I know requests are just that until they're approved, but if you want someone's repeated business, you should probably either approve or deny their request in a timely manner (as in BEFORE the time they said they would get there), or be upfront with them that you might or might not be able to accommodate their request but you can't know in advance. And if you did tell them that but they somehow missed it, show the receipt where you did tell them instead of just going with "Well we did see your REQUEST, but we can't accommodate it" with no further explanation. Sounds kinda hostile otherwise
Sure, ideally, the client should check the availability before coming in, so she was definitely not innocent here. I just feel like it could have been handled better than with repeating "it a REQUEST" over and over 🤷
It’s really strange that the sweet reception staffer looks EXACTLY like all the Karens.
Exactly how many evil twins do you have Jess?
Except the kid. She was a sweetheart.
I love your skits and have subscribed so I don’t miss any of them. I worked as a nurse for 30 years before retiring. Even tho it is a totally different “type” job I can say we had people that acted just like your Karens. Working with the public is a hard job.
I absolutely don't ever see the issue why you would make such a fuss out of not being able to check in early.
If you desperately need the room by morning, go ahead and book it for the night before (as you already said in the skit) to avoid any stress. And if it is not that urgent... Go get a coffee or something? Or go to a restaurant or a park and get some fresh air, like... Anything? Most hotels are more than happy to store your luggage before check-in, just go find something to do until check-in, are these people like 3 years old? 😂
I don't get it, I would never get that mad about something that is just a regulation, people act like this is so personal, get you a therapist for love sake! 😂😂😂
Lets process this logically from the beginning. The party needs to check into the wedding venue at 2:30 pm. This means there is time needed to prepare, which is normally at least 2 to 3 hours, putting the preparation start time around noon. Everyone needs to be able to sleep the night before, enjoy the breakfast and such before gettign ready. So... why did the parry not book the previous night as well?
I worked at an Apple call center despite being grossly overqualified for the job. (I felt like venting that.) One person called to ask us to locate his phone. I see why he could think that, but no we can’t find your phone.
You have more than likely answered this already but, are these skits from your own experience?, As well as friends? Restaurants have similar problems. Almost drives ya to want to murder some one. Almost.....