R E Q U E S T My favorite is when we have people show up at 8am to check in for a room when not only is checkout 11am but Housekeeping does not start until 9am.
As someone who used to work in customer service, your Karen impressions give me chest pains. I feel like a Vietnam vet who is having flashbacks to the war zone.
Working in a hotel myself...this is the reason why I work overnight. Also you and the people you work with are WAY nicer than I am xD. My rule is the second people start yelling and cursing, I assume they're going to get physical so I ask them to lower their voice and tone or the cops will get called.
Today I had a guest call wanting me to change some information on her reservations. She is going to be staying with us for two months. She made OVER 60 RESERVATIONS-one for each day. I told her to call back in the morning and talk to the manager. I don’t have time to alter 60 reservations on a night when we’re full.
@@QuikVidGuy maybe because there isn't a single room that's avaliable for the whole 60 days? Dividing up the reservations might seem more flexible online, bc it might account for potential necessary up and downgrading and moving rooms, although it makes much more work for the front desk. Maybe better call and let the hotel staff handle the complex reservation next time.
I can think of one reason, at least. Our hotels rewards system gives the highest two tiers welcome amenity bonus points at check in. Not per day, but per reservation. Game the system.
I mean... if the hotel is hurricane-proof (a reinforced concrete structure of reasonable height, far enough inland, and well above sea level), I don't see why it can't be treated like a vacation LOL.
You deserve a like for that customer that said, "I am going to stand here arguing with you and management for hours until security is called and kicks me out."
Watching your skits makes me appreciate your job and work ethics so much more. My wife and I travel more now that we’re retired and I’ve witnessed the overbearing audacity of some clients who believe that hotel and resort staff are servants to be ordered around like serfs in a medieval autocracy. We both came from service jobs and understand how it is to be ‘looked down on’ for what some people consider menial help. You are definitely under appreciated and we always try to show how thankful we are to those who tend our room, run the gym area and take care of the food and drink services. It seems a thankless job, so we try to impress upon the staff our gratitude. Hotel and resort staff are awesome. ❤
Takes me back to the Christmas Eve that I rescued a young cat who was abandoned in the snowy cold. I took him to my hotel and left him in the car. The check in clerk heard the story and asked "he's in the car?" I said yes and he said " that's clearly a service animal" I literally was crying from the kindness. The Dollar General employees also hooked me up with everything that baby needed to be a Merry Christmas kitty baby.
I love her. Any videos that educate how difficult it is to work with the public at their job should be viewed by everyone! Btw...you seem super smart, youre a great actor and you are so beautiful girl!!! Keep making your awesome, educational videos!
As a Hilton Lifetime Diamond and Marriott Lifetime Platinum Elite member I have more than a few stays. But until finding your vids I had no clue regarding the abuse hotel staff have to endure. Like I've stated in the past "common sense isn't that common" and it appears that some hotel patrons prove that fact. Thank you for the enlightenment... Sincerely,
Done my first ride out this year at Disney, and I had to room with someone I did not want to room with, very nice dude, but he's loud. I went home and grabbed my RV and stayed at the parking lot of the resort. Honestly got the best sleep I ever did.
These videos make me feel so much better because I always worry about doing something wrong. It's unbelievable people don't understand how this works. Imagine that person themselves being told to leave early for someone else lol
People are ridiculous!! Having worked in service, I try to appreciate exceptional service and make sure that I pass on that excellence to their supervisor. If something isn't their fault, I acknowledge it too and say that while I'm upset, I'm not upset with the individual. I find that being nice makes people more willing to be helpful. I've had some amazing conversations with people as a result and been given far better solutions than I was aiming for! Being kind has netted me some amazing upgrades. At my son's destination wedding, we walked in to surprises in our room every evening - it was as if we were the honeymooners!
Not only is being nice more likely to get what you want there has several times I have gone out of my way to do the opposite of what customer wants because they were an ahole to me
When I worked delivering papers had a customer who was the very last customer if I did the route the fastest way done where if I did the route the fastest way home I still had a hour to go when I did his paper he found out and complained of course manager told me do it fastest way done so customer complained I called him told him manager told me do it fastest way done he asked why I was not doing it fastest way done that I had been just before deadline I said like I told you doing it fastest way done puts you last.he says but you get done earlier when I finally get it through his thick skull he wanted me to do it fastest way home I told I would since it saved me miles but he couldn't tell the company and he told on me so I had to start doing it fastest way done again
Had a customer who called in and complained that u must be back tracking her neighbor was getting their paper an hour before her. When I called the customer and explained that I had to go through a big loop between them, she was like, "Get her before going through the loop I told her I would see how far it was when I checked it would add 14 miles in fact it was farther than I was supposed to have to go the way I was doing it she called manager he asked me about it and I explained he said don't worry about it I told him in fact it's farther than I'm supposed to have to go way I'm doing it he asked how far is it I told him he said I'll cancel her subscription tomorrow so since she couldn't get it her way she didn't get one at all
I once was flying on a redeye into Detroit with an important meeting later the day I arrived. So big brain moment, I reserved my room for the night I was flying so I had it available for a shower and a quick nap before meeting. I emailed and called the day before and day off my flight to confirm that I will be NOT checking in while I was flying and was told no problem we'll note it on your reservation! .....except when I arrived, no one had informed the night crew that my arrival was super early morning, so there was much confusion. It got sorted out eventually (the front desk manager knew about the sitch, but was a bit late arriving) So in theory, it's a good idea. Just make absolute sure they know you will check in the day after the reservation starts, otherwise they may mark you down as a no-show.
I only did a ride out once for a snowstorm, never again, I worked almost 18 hours with no food or rest break and only used the restroom twice. The next snowstorm it took my husband and I over an hour to get home ( normal 14 minute drive) and it was worth it.
I often feel sorry for hotel staffs when I see unreasonable guests. Once I was staying in a small hotel, where they stated clearly breakfast serving time. A woman and her daughter came down with wet hair (apparently just washed their hair and showered) at precisely the time when breakfast ended. There were some croissants, yoghurts and bits and pieces, not the full spread like early in the morning. She was angry! She just stood in the middle of the buffet complaining that the hotel "did not have any consideration for people who get up late". 🤷♀
That's a great idea - Take 2 people who dont really like each other, put them in the middle of a stressful situation and force them to be in a room together. Gotta bet that manager didnt do that for themselves though
I remember arriving before our reservation, so we stopped for lunch. The place had a ton of mold which caused my nose to run. We ate and moved on...to the hotel. I apologized to the staff and said we were early. They upgraded the room and gave us the key. Now I know why.
As Someone who worked in the back and front desk, yes that's exactly the reason. The industry used to do as customers scream because of bad reviews ect. but know they start to realise how bad this actually is and I rewarded every nice and polite customer with going beyond their expectations but If you are a piece of cr*p I will do the bare Minimum and charge you with every possible fee.
I can't imagine how horrible it must've felt in the bride skit; when you go out of your way to give great service in consideration of their needs, only to be disappointed at the lack of consideration given back in comparison to your understanding of their own situation 😢 This must happen a lot, how have you guys not lost trust in people?
I must be a dying breed, Jessica et al. I always make sure to tell the hotel if I'll be arriving late in the evening, and I make a particular point to "please tell house-keeping not to worry about having my room ready on time, as I won't arrive till (x hours later) anyway".
Yeah honestly i dont understand how people are not mindful at all. There have been many times I have arrived early and always let the staff know this when I book, ready to pay for early check-ins. Because most of the time, if you go by plane or car or do these people not know when they arrive? It is quite wild people don't understand how hotels work.
The last one was handled beautifully. Also literally yesterday had a bunch of young boys wanting to check in at like 8:30 (I'm not working the desk, but when it's 6 overenergetic loud guys and you look like the staff, you have no choice 🤡)
I think what you can do in the last Situation is telling the kiddo that only their parents can tell santa what THEIR kid wnt for Christmas so you will send them a letter to your parents to tell Santa.
I love your videos.i used to work in the bad hotels and some of your stories are hilarious and yes,I've had them happen but have had oh so much worst.thanks fir the laughs...
On a personal note, you look great and black. Especially the skit where the Karen was wearing that black sleeveless with the little lace on the top of the arm holes. Looked fantastic on you!
The part where you couldnt validate ticket reminded me of my work in starbucks. Whe n I was at the bar making drinks and lady came to pick her drink and requited one more to buy and I was like... you have to go to till to buy it, and she was like, why i cannot buy it here...because I dont have a blody till set into my coffee mashine, thats why! 😂😂😂😂
When people on the phone asked for early check ins i would tell them the only way to guarantee an early check in is to reserve it and pay for the night before and we would check it in for them the day before. Then I would note on the reservation that I had told them that.
I never knew so many people ask for early check in I work 3rd shift so if I'm at the hotel before 9pm I'd be amazed with my time management skills while on vaca XD XD XD
Sometimes you don't have much choice, especially when you're flying. You get there when you get there. What are you supposed to do, sit in the lobby for hours trying not to look ridiculous?
The hurricane one brought back memories, but not of a hotel. My husband was working on a nuclear plant construction when we had a hurricane come through. After a certain time, no one was allowed to come or go, so he had to stay there. I was 7 months pregnant and was very glad I wasn't closer to my due date!
I've had some challenging jobs I my life, but you could never pay me enough to deal directly with the public. The customer isn't always right, but they are often stupid!...
“Homegirl is really treating a hurricane like a vacation.” Well, might as well make the best of it. There are definitely worse ways ti ride out a hurricane than a hotel bed and room service.
I can enjoy this. This is privileged Karenness at its finest!!! It’s highlarious how asking politely AND being gracious and grateful at what can REASONABLY be accommodated WHEN it can be done. It’s never hurts to ask. But NEVER expect that will be done. It’s always awesome when it can be done. You’re awesome and amazing and thank you fur your experiences. I hope you get better quality customers!!!
I love your videos so much, and its nice to see the customer service industry is the same no matter what area you work in XD, since working in the area it has genuinely pickled my noodle. ive been in so many stupid situations that were clearly the customers mistake and after explaining the situation i always get a similar angry response like 'well this is terrible customer service' or 'i will be making a complaint' and im sat there questioning... is the whole population alot dumber than i thought and they just don't get it or are people that entitled and unwilling to see when they are wrong. Like i daily have to explain to grown people how their bank works.... or what a warranty is.
My 3 yr old would call front desk from every hotel he’s been to and say “hello hello, my mama fell down, please send an ambulance. Okay okay? Bye bye.” We would have to disconnect every room phone before he gets ahold of it.
Wife is Titnmn Elite at (S)Marriott, so I get benefits and together/separately we do ~50 room-nights a year and understand the challenges faced by those across the desk. Depends on the property, and time of year, as well. Politeness, respect and REASONABLE requests get us many "extras" WHEN they can be accommodated. "No, I'm sorry" shouldnt be taken personally. It's a big world; we need to remember Kindergarten and share.
Funny stuff!! Jessica you really should visit a Goodwill, or some other resale shop, and get an old cordless phone for your skits. 😂 Perhaps you could have a short video showing all your pretend phones. 😆
The early check in/early check out "REQUEST" is the reason why I CALL hotels before booking if I'm staying somewhere for more than a night or arriving at an extremely awkward time (or want to check in at an extremely awkward time). One time I went to California and we were supposed to land at 9pm - I thought I'd have plenty of time to sit down, call around, and find a hotel. (There's tons, right?) Well we landed at MIDNIGHT. By the time I got to a hotel, it was 1am. The man said he "didn't have rooms" welp. It had officially turned over to the morning which means check in is 3pm, and he can't let me check in. Oof. After, an exhausting few hours, I found a little family hotel in the city over, who charged me just $50, and let me check in. (The woman actually gave me a deal - I dont know why still to this day; besides maybe she felt bad for me) At 5am I was still awake ordering Doordash - Mind you it's 8am in my head because of a time difference. That was my lesson on "CALL HOTELS FIRST - EVEN IF YOU'RE BOOKING 3RD PARTY."
All I’m going to say is wow! Just wow! I am speechless. I knew hotels have some stuck up, annoying guests, but this is just… i can’t even think of the word, astounding just doesn’t cover it. I feel so sorry for you when you have to deal with some if these individuals. Shout out to you and everyone who works in the industry.
Using a hurricane as an opportunity for “employee bonding” is just… so gross and a recipe for disaster lmao they’re already in a natural disaster and high stress scenario, just let them stay with neutral to good terms coworkers my god
I love your skits and have subscribed so I don’t miss any of them. I worked as a nurse for 30 years before retiring. Even tho it is a totally different “type” job I can say we had people that acted just like your Karens. Working with the public is a hard job.
"The customer is always right" is bullshit. That adage should be expunged from history. What should be emphasised is "Failure to plan on your part does not constitute an emergency on mine." Also, a lot of businesses are deathly afraid of bad social media exposure. Don't be. Unless you were rude or unreasonable yourself, you'll find other sane members of the public coming out overwhelmingly in support of you and against the entitled idiot(s).
Dear entitled bride, no problem. You will have the additional room charged to your account as a two night stay. Why? Because housekeeping have made it up twice in one day and your original room booking will be honoured.
Regarding the first skit, despite how lovely her Wal-Mart wedding dress looks on her; I think I'd strongly recommend that potential husband run the opposite direction from her as fast as he can, while he still has the chance. 🤣
R E Q U E S T
My favorite is when we have people show up at 8am to check in for a room when not only is checkout 11am but Housekeeping does not start until 9am.
Some people really don't know how a whole business functions beyond the one thing they want in the moment.
Hotel booking is pretty well explained and standard though.
Or that there are more customers than them
I think everyone has been guilty of this 😂. ( not that it is right )
@@Amusementnational agreed
It's called rent a room NOT SELL A ROOM
As someone who used to work in customer service, your Karen impressions give me chest pains. I feel like a Vietnam vet who is having flashbacks to the war zone.
Same
I feel the same: retail, food service, and school districts
Me too. 😂
You are a clown. Freaking veteran flashbackes?! Yeah right the war zone and the peace life. Disgusting 🤡
Working in a hotel myself...this is the reason why I work overnight. Also you and the people you work with are WAY nicer than I am xD. My rule is the second people start yelling and cursing, I assume they're going to get physical so I ask them to lower their voice and tone or the cops will get called.
THAT'S THE WAY! Zero tolerance policy in businesses must be enforced by law.
👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾💪🏾
Today I had a guest call wanting me to change some information on her reservations. She is going to be staying with us for two months. She made OVER 60 RESERVATIONS-one for each day. I told her to call back in the morning and talk to the manager. I don’t have time to alter 60 reservations on a night when we’re full.
Jessica should do a skit to that situation. Why would someone do that makes no sense.
Why would she not just block-book those 2 months
@@QuikVidGuy maybe because there isn't a single room that's avaliable for the whole 60 days? Dividing up the reservations might seem more flexible online, bc it might account for potential necessary up and downgrading and moving rooms, although it makes much more work for the front desk. Maybe better call and let the hotel staff handle the complex reservation next time.
I can think of one reason, at least. Our hotels rewards system gives the highest two tiers welcome amenity bonus points at check in. Not per day, but per reservation. Game the system.
I mean... if the hotel is hurricane-proof (a reinforced concrete structure of reasonable height, far enough inland, and well above sea level), I don't see why it can't be treated like a vacation LOL.
You deserve a like for that customer that said, "I am going to stand here arguing with you and management for hours until security is called and kicks me out."
If me as another client...
I'll get another staff and tell what's happening so they can get security. I'll watch to see the drama unfolds.
😂😂😂
Watching your skits makes me appreciate your job and work ethics so much more. My wife and I travel more now that we’re retired and I’ve witnessed the overbearing audacity of some clients who believe that hotel and resort staff are servants to be ordered around like serfs in a medieval autocracy. We both came from service jobs and understand how it is to be ‘looked down on’ for what some people consider menial help. You are definitely under appreciated and we always try to show how thankful we are to those who tend our room, run the gym area and take care of the food and drink services. It seems a thankless job, so we try to impress upon the staff our gratitude. Hotel and resort staff are awesome. ❤
@Unpeturbed my parents travel alot now that dad is retired and mom always leaves a tip in their room for housekeeping
Takes me back to the Christmas Eve that I rescued a young cat who was abandoned in the snowy cold. I took him to my hotel and left him in the car. The check in clerk heard the story and asked "he's in the car?" I said yes and he said " that's clearly a service animal" I literally was crying from the kindness. The Dollar General employees also hooked me up with everything that baby needed to be a Merry Christmas kitty baby.
I love her. Any videos that educate how difficult it is to work with the public at their job should be viewed by everyone! Btw...you seem super smart, youre a great actor and you are so beautiful girl!!!
Keep making your awesome, educational videos!
As a Hilton Lifetime Diamond and Marriott Lifetime Platinum Elite member I have more than a few stays. But until finding your vids I had no clue regarding the abuse hotel staff have to endure. Like I've stated in the past "common sense isn't that common" and it appears that some hotel patrons prove that fact. Thank you for the enlightenment... Sincerely,
Aside from upgrades and free over night stays, what do those levels of memberships offer you?
They make every other car payment for me! 👍
@@tommoore2012mostly entitlement
Done my first ride out this year at Disney, and I had to room with someone I did not want to room with, very nice dude, but he's loud. I went home and grabbed my RV and stayed at the parking lot of the resort. Honestly got the best sleep I ever did.
These videos make me feel so much better because I always worry about doing something wrong. It's unbelievable people don't understand how this works. Imagine that person themselves being told to leave early for someone else lol
I sincerely appreciate the stink she put on the word 'request'.
Same😂❤
I absolutely adored the tongue curl purr sound!! It was so freaking awesome!
People are ridiculous!! Having worked in service, I try to appreciate exceptional service and make sure that I pass on that excellence to their supervisor. If something isn't their fault, I acknowledge it too and say that while I'm upset, I'm not upset with the individual. I find that being nice makes people more willing to be helpful. I've had some amazing conversations with people as a result and been given far better solutions than I was aiming for! Being kind has netted me some amazing upgrades. At my son's destination wedding, we walked in to surprises in our room every evening - it was as if we were the honeymooners!
Worked at numerous hotel casinos these skits are dead on to how people act
Not only is being nice more likely to get what you want there has several times I have gone out of my way to do the opposite of what customer wants because they were an ahole to me
When I worked delivering papers had a customer who was the very last customer if I did the route the fastest way done where if I did the route the fastest way home I still had a hour to go when I did his paper he found out and complained of course manager told me do it fastest way done so customer complained I called him told him manager told me do it fastest way done he asked why I was not doing it fastest way done that I had been just before deadline I said like I told you doing it fastest way done puts you last.he says but you get done earlier when I finally get it through his thick skull he wanted me to do it fastest way home I told I would since it saved me miles but he couldn't tell the company and he told on me so I had to start doing it fastest way done again
Had a customer who called in and complained that u must be back tracking her neighbor was getting their paper an hour before her. When I called the customer and explained that I had to go through a big loop between them, she was like, "Get her before going through the loop I told her I would see how far it was when I checked it would add 14 miles in fact it was farther than I was supposed to have to go the way I was doing it she called manager he asked me about it and I explained he said don't worry about it I told him in fact it's farther than I'm supposed to have to go way I'm doing it he asked how far is it I told him he said I'll cancel her subscription tomorrow so since she couldn't get it her way she didn't get one at all
That "R" was personal 6:48 😂😂😂
The kid is adorable and inoffensive and I love that
I once was flying on a redeye into Detroit with an important meeting later the day I arrived. So big brain moment, I reserved my room for the night I was flying so I had it available for a shower and a quick nap before meeting. I emailed and called the day before and day off my flight to confirm that I will be NOT checking in while I was flying and was told no problem we'll note it on your reservation! .....except when I arrived, no one had informed the night crew that my arrival was super early morning, so there was much confusion. It got sorted out eventually (the front desk manager knew about the sitch, but was a bit late arriving)
So in theory, it's a good idea. Just make absolute sure they know you will check in the day after the reservation starts, otherwise they may mark you down as a no-show.
I only did a ride out once for a snowstorm, never again, I worked almost 18 hours with no food or rest break and only used the restroom twice. The next snowstorm it took my husband and I over an hour to get home ( normal 14 minute drive) and it was worth it.
2:33 That is a *TERRIBLE* idea, you're more likely that they start fighting or one ends up stabbed.
I often feel sorry for hotel staffs when I see unreasonable guests. Once I was staying in a small hotel, where they stated clearly breakfast serving time. A woman and her daughter came down with wet hair (apparently just washed their hair and showered) at precisely the time when breakfast ended. There were some croissants, yoghurts and bits and pieces, not the full spread like early in the morning. She was angry! She just stood in the middle of the buffet complaining that the hotel "did not have any consideration for people who get up late". 🤷♀
That's a great idea - Take 2 people who dont really like each other, put them in the middle of a stressful situation and force them to be in a room together. Gotta bet that manager didnt do that for themselves though
I love the “Karen Gets Kicked Out” skit!
I love how thrilled she was to let another customer rent the Karen's room.
While I have never worked in a hotel/motel/Holiday Inn or the like, this echos the vibe of every service job or receptionist job I've ever had. 🙄
I remember arriving before our reservation, so we stopped for lunch. The place had a ton of mold which caused my nose to run. We ate and moved on...to the hotel. I apologized to the staff and said we were early. They upgraded the room and gave us the key. Now I know why.
As Someone who worked in the back and front desk, yes that's exactly the reason. The industry used to do as customers scream because of bad reviews ect. but know they start to realise how bad this actually is and I rewarded every nice and polite customer with going beyond their expectations but If you are a piece of cr*p I will do the bare Minimum and charge you with every possible fee.
Jessica, Thanks for the good laughs...and the important hotel lessons..!! 😊
I love all of your different hotel skits you’re also so funny and you’re good at acting like a Karen!!😂😂❤❤😊😊
She's seen/heard enough of them, I guess
"But checking in 5 minutes after midnight counts as the next day, right?"
Just something I dealt with too many times when I was an auditor.
That last one was adorable tho.
I can't imagine how horrible it must've felt in the bride skit; when you go out of your way to give great service in consideration of their needs, only to be disappointed at the lack of consideration given back in comparison to your understanding of their own situation 😢
This must happen a lot, how have you guys not lost trust in people?
You're so totally charming. Brings back memories of my front desk days.
I must be a dying breed, Jessica et al. I always make sure to tell the hotel if I'll be arriving late in the evening, and I make a particular point to "please tell house-keeping not to worry about having my room ready on time, as I won't arrive till (x hours later) anyway".
Yeah honestly i dont understand how people are not mindful at all. There have been many times I have arrived early and always let the staff know this when I book, ready to pay for early check-ins. Because most of the time, if you go by plane or car or do these people not know when they arrive? It is quite wild people don't understand how hotels work.
Girl I love your accent with the ReQuEst!
All of the skits are 💯 true
The last one was handled beautifully.
Also literally yesterday had a bunch of young boys wanting to check in at like 8:30 (I'm not working the desk, but when it's 6 overenergetic loud guys and you look like the staff, you have no choice 🤡)
I used to work at a resort…these are all valid real stories that happen…often 😑
At 4:20 i was very impressed that the manager was cleaning rooms
I love these! Your very talented! 🤗 Keep it up girl!
I think what you can do in the last Situation is telling the kiddo that only their parents can tell santa what THEIR kid wnt for Christmas so you will send them a letter to your parents to tell Santa.
I love your videos.i used to work in the bad hotels and some of your stories are hilarious and yes,I've had them happen but have had oh so much worst.thanks fir the laughs...
Aww that last one with the kid was actually really cute, Jess basically became guest service for Santa's business 😂
On a personal note, you look great and black. Especially the skit where the Karen was wearing that black sleeveless with the little lace on the top of the arm holes. Looked fantastic on you!
The part where you couldnt validate ticket reminded me of my work in starbucks. Whe n I was at the bar making drinks and lady came to pick her drink and requited one more to buy and I was like... you have to go to till to buy it, and she was like, why i cannot buy it here...because I dont have a blody till set into my coffee mashine, thats why! 😂😂😂😂
Were you able to get a hold of Santa to pass along the little girl's request? 😺
When people on the phone asked for early check ins i would tell them the only way to guarantee an early check in is to reserve it and pay for the night before and we would check it in for them the day before. Then I would note on the reservation that I had told them that.
Those hurricane whiners also complain that their wifi is out when the area is decimated 😅😅😅😅😅😅😅😅😅😅😅😅
These are so funny! Love them!
The little kid!! 🤣🤣 You are a genius
I like how she said rrrrrhequast 😂
I never knew so many people ask for early check in
I work 3rd shift so if I'm at the hotel before 9pm I'd be amazed with my time management skills while on vaca
XD XD XD
Sometimes you don't have much choice, especially when you're flying. You get there when you get there. What are you supposed to do, sit in the lobby for hours trying not to look ridiculous?
Hey, I know it's not the point, but where did you get the dress the bride was wearing in the first skit, it's really pretty 💖
For me she posted for this video at exact 6:00
0:55
JuSt BrInG mY bAgS tO tHe RoOm I aLrEaDy BoOkED
The hurricane one brought back memories, but not of a hotel.
My husband was working on a nuclear plant construction when we had a hurricane come through.
After a certain time, no one was allowed to come or go, so he had to stay there.
I was 7 months pregnant and was very glad I wasn't closer to my due date!
I've had some challenging jobs I my life, but you could never pay me enough to deal directly with the public. The customer isn't always right, but they are often stupid!...
“Homegirl is really treating a hurricane like a vacation.” Well, might as well make the best of it. There are definitely worse ways ti ride out a hurricane than a hotel bed and room service.
Gotta love working with the publuc!
Karen: Uhh, wait so I’m gonna be homeless now? Since you sold my room?
Me: Uhh, pretty much yes.
Omg😁some people just don’t know to prioritize or organize. Feel for the front desk people.
That RRRRRRRRRequest killed meeeee😂😂😂😂
I can enjoy this. This is privileged Karenness at its finest!!! It’s highlarious how asking politely AND being gracious and grateful at what can REASONABLY be accommodated WHEN it can be done. It’s never hurts to ask. But NEVER expect that will be done. It’s always awesome when it can be done. You’re awesome and amazing and thank you fur your experiences. I hope you get better quality customers!!!
6:42 R E Q U E S T 😂
(totally not me mentally taking notes in case I ever need to make a reservation for myself) Thanks for the PSA!
I love your videos so much, and its nice to see the customer service industry is the same no matter what area you work in XD, since working in the area it has genuinely pickled my noodle. ive been in so many stupid situations that were clearly the customers mistake and after explaining the situation i always get a similar angry response like 'well this is terrible customer service' or 'i will be making a complaint' and im sat there questioning... is the whole population alot dumber than i thought and they just don't get it or are people that entitled and unwilling to see when they are wrong. Like i daily have to explain to grown people how their bank works.... or what a warranty is.
I absolutely love the way you said "RRRRRRRRRREQUEST"
My 3 yr old would call front desk from every hotel he’s been to and say “hello hello, my mama fell down, please send an ambulance. Okay okay? Bye bye.” We would have to disconnect every room phone before he gets ahold of it.
😂😂😂 that rolled 'r' on request really got me 😂😂😂
Your mom is amazing 🤩 so chill and understanding😂
Omg. I feel so sorry for the people that work at these facilities.
That R roll was amazing
I love your skits it’s always so funny
Wife is Titnmn Elite at (S)Marriott, so I get benefits and together/separately we do ~50 room-nights a year and understand the challenges faced by those across the desk. Depends on the property, and time of year, as well.
Politeness, respect and REASONABLE requests get us many "extras" WHEN they can be accommodated. "No, I'm sorry" shouldnt be taken personally.
It's a big world; we need to remember Kindergarten and share.
Funny stuff!! Jessica you really should visit a Goodwill, or some other resale shop, and get an old cordless phone for your skits. 😂
Perhaps you could have a short video showing all your pretend phones. 😆
Honestly, if i was staying in a hotel during an hurricanes, as a person who LOVES chaotic whether, I'd definitely treat it as a vacation! 😂
The early check in/early check out "REQUEST" is the reason why I CALL hotels before booking if I'm staying somewhere for more than a night or arriving at an extremely awkward time (or want to check in at an extremely awkward time). One time I went to California and we were supposed to land at 9pm - I thought I'd have plenty of time to sit down, call around, and find a hotel. (There's tons, right?) Well we landed at MIDNIGHT. By the time I got to a hotel, it was 1am. The man said he "didn't have rooms" welp. It had officially turned over to the morning which means check in is 3pm, and he can't let me check in. Oof. After, an exhausting few hours, I found a little family hotel in the city over, who charged me just $50, and let me check in. (The woman actually gave me a deal - I dont know why still to this day; besides maybe she felt bad for me) At 5am I was still awake ordering Doordash - Mind you it's 8am in my head because of a time difference. That was my lesson on "CALL HOTELS FIRST - EVEN IF YOU'RE BOOKING 3RD PARTY."
I love that you call the little girl, mam. ❤
Charge a full room rate for daytime use. Use is use.
You mean they don't?
All I’m going to say is wow! Just wow! I am speechless. I knew hotels have some stuck up, annoying guests, but this is just… i can’t even think of the word, astounding just doesn’t cover it. I feel so sorry for you when you have to deal with some if these individuals. Shout out to you and everyone who works in the industry.
Can anyone else relate to a manager or teacher puttering you with someone who you don’t get along with? Because I definitely can .
Just charge her for both rooms, since she’s using the two rooms.
I bursted laughing when Karen broke that fourth wall
Using a hurricane as an opportunity for “employee bonding” is just… so gross and a recipe for disaster lmao they’re already in a natural disaster and high stress scenario, just let them stay with neutral to good terms coworkers my god
I love your skits and have subscribed so I don’t miss any of them. I worked as a nurse for 30 years before retiring. Even tho it is a totally different “type” job I can say we had people that acted just like your Karens. Working with the public is a hard job.
"The customer is always right" is bullshit. That adage should be expunged from history.
What should be emphasised is "Failure to plan on your part does not constitute an emergency on mine."
Also, a lot of businesses are deathly afraid of bad social media exposure. Don't be. Unless you were rude or unreasonable yourself, you'll find other sane members of the public coming out overwhelmingly in support of you and against the entitled idiot(s).
Dear entitled bride, no problem. You will have the additional room charged to your account as a two night stay. Why? Because housekeeping have made it up twice in one day and your original room booking will be honoured.
6:48 the way she says request is crazy
Regarding the first skit, despite how lovely her Wal-Mart wedding dress looks on her; I think I'd strongly recommend that potential husband run the opposite direction from her as fast as he can, while he still has the chance. 🤣
Rrrrrequest! Great.
ReQuEsT😂😂😂
I love your videos they’re so funny
i love how you said request at 6:46
“Mam, where were your parents?”
The shower 💀
My family treated the aftermath of Ida as a vacation. We spent some time in Dallas. It was fun
RRRequest got me laughing so hard
Rrrrrrrrrrrrrrrrrrerequest😂😂😂😂
I love your channel
The mom in the hurricane ride out needs to be a main character
Gawd, how exhausting!! They're in a line!!
I love that before you tell her that she cancelled her reservation you took three steps back.
These are so funny, in that some people really do act like the own the globe. LOL
yes! all true!