I went to a Resort last year and noticed the woman had a line. I just needed a $10 coin roll to use the dryer… she looked over and raised her hand to give me a minute. I nodded and waited. I think I shocked her because I was patient.
I have a story: When I was 7 I went to a kid friendly bar (it had juice, water and for some reason food dye) with my parents and aunt and I got a mango juice After some time I asked "hey nice lady, can I have some of what my parents are drinking?" (When I didnt know what someones name was I called them "nice" or "rude" lady/guy) and she said "no sorry" My parents saw this and told me "its for adults sweety" and I said "but you always drink my kid juice so why cant I drink your adult juice?" All the adults were laughing, even some other adults nearby giggled a little and the bartender whispered/asked my parents something and added red food dye to apple juice and poured it in a wine glass I was satisfied for that entire vacation and she had the biggest smile I have ever seen on a person working ever
The first one was amazing. I like how she had a game plan to not only keep an eye on the child, even giving her a snack, and keep her entertained for a few hours. And she wasn't even mad
I don't know if amazing would be the word I'd use. My daughter worked at a big box retailer and it's scary how often someone would come to her, especially at the customer service desk, and leave their kids as if she were a free babysitter. I've also seen babies left in there strollers at the buggy corral. A child escaping from a room is a little different but the fact she was practiced on what to do about it is concerning.
@@tubbunny too hard to pick. I had a recent one though. My work colleague and I finding our business after already having rolled our date and gotten all of our paperwork done. We heard a big thump on our main sliding doors when we looked up we saw a jacket in front of them. When I walked to the door and opened it a pigeon flew right past me out of nowhere and then some homeless dude screamed "that's my pigeon" as he ran by me trying to catch the bird. He then came back 15 minutes later and picked up his jacket and walked off... I was like.... What??
I worked in the heavy equipment industry. The sheer volume of people who ignored my speech that their card was being held for a set amount, and then would be charged for the correct amount of the service LATER, was mind boggling, and in no small part contributed to me leaving the profession entirely. Y’all definitely deserve a hug and a raise.
I loved the “go back to kindergarten” line. It’s frustrating enough when kids aren’t patient enough to stand in line, but usually they are. It’s better that these people left. As, I have heard it before, sometimes even the trash takes itself out.
I found your channel today, and MAN, I absolutely LOVE IT! I work in two hotels in Quebec, and I can totally relate to your stories! Entitled people are unfortunately so common in the hotel industry! You always try to give the very best customer service, but some people are simply either to stupid to understand what we're trying to tell them, or too self-absorbed to even try to listen to what we're saying! Fortunately, I usually only have problems like this with american tourists, rarely with canadians! 😏 (Unfortunately, I wish I was only joking but... No)
The particular one about the key and ID being needed is quite unfortunately true. However, the issue is that people lock their door while forgetting the key, and are not carrying their ID at the time, so a lot of the time it's not even possible to do it that way. In such a case Always be sure to remember your Room Number, and the NAME THE ROOM IS LITERALLY UNDER. in most cases, we can make an educated exception to the rule.
Good video. The last one... Good time for those girls to learn you never shut the door unless your keys are in your hand. You only have to lock yourself out of the house one time to learn that hard lesson. The one with the lady allergic to all animals. Where does she live that there's no animals around? Even a giant city like New York City has rats, cats, and dogs everywhere. Don't they still have horse riding police officers, to get around traffic? So even big cities still have plenty of animals everywhere. If she lives in the middle of nowhere there's still wildlife everywhere. What a nut. If she's that allergic why isn't she living in a plastic bubble, like that movie from the 70's “The Boy In The Plastic Bubble”, he was allergic to everything too. And I have no doubt some Karen somewhere has said this at a front desk. 🤦♀️🤣
As someone who’s allergic to a lot of things: she was probably lying because she just didn’t like animals/nature. I have seen shit like that. If she was truly that allergic, the bird in the reception would be enough to cause an allergic reaction, not a disgusted one :P People eating peanuts in such close proximity to me would be enough to cause me serious trouble, get me running the fuck away and get some antiallergic asap (epi-pens aren’t a thing where I’m from)
Something tells me they’re going to try to complain to their parents about “the front desk wouldn’t make us new room keys because we didn’t have I.D.s”, and then have to explain to their parents why they needed new keys.
The first story reminds me of the booking I did once in a hotel near an airport. There were two identical hotels from the same chain and a similar "nicknames". But one was right in front of the airport entry with a few minute walk, the other one was on the other side of the airport with an over 40 minutes walk. I paid attention to the address and could book the correct hotel. When however I later talked to a woman who complained abotu the lack of hotels near that airport she was very surprised that there were two hotels and that you have to check the hotel name AND the address.
@@SnowshowslowI guess this is the they could come up with since they are both at the airport. But one is near the entry, the other one is right on the other side. I also had to be careful when booking the room.
There's this thing that civil lawyers talk about a lot which is "reasonable assumption of risk." If you're choosing to stay at a resort with conditions that are dangerous to you, that you are well-informed about, and which are totally legal, you are the one risking your own safety. Forget the police, she couldn't convince a kindergartener to agree with her.
As a front office manager, I can say that these kinds of incidents happen almost everyday but not fun to deal with however, it is fun to watch like this. Congrats for your videos. I shared a few of them with my team to have fun together. Thanks.
Having worked in customer service longer than I care to think about (but homelessness and starvation can be pretty coercive factors...) I can relate to so many things in your videos. Having to drag order details out of people like a rotten tooth, people insisting they placed their order under a particular email address when in fact, as it always turns out in the end, it was a completely different one ("oh yeah, I forgot about that one..."), people ordering crap they suddenly realise they can't afford and we have to move heaven and earth to cancel/hold the order asap before it moves further down the trough, people bollocksing up their own home address (with the same end scenario as with cancellations...), people buying the wrong size whatever because they couldn't be arsed reading the specs (and somehow that's _our_ fault, obviously) --- och, the list goes on and on. Thanks heaps for your videos, Jessica! You and our fellow CS/F&B/Hospitality colleagues seem to be only sane and rational people in the gigantic lunatic asylum that is planet Earth..😢😂
Got hooked on your videos a few months ago and have been watching ever since! Your hotel skits are hilarious and you seem like a really awesome and sweet person. Keep it up 😁
I'm good with animals but allergic to karens. They make me break out in sarcasm. Generally lost on them but amusing to others around me so what the heck.
@@stoneofelementsIt will, but you'd still need to verify identity. Wouldn't want someone grabbing a key someone dropped and using it to get into a random room.
I work with the public as well, and the lady that was irate because she didn’t want to wait in line is too real. Then she’ll probably leave a survey calling you rude or r@cist or something.
I've worked a lot of retail and the trying to get a refund a year later reminds me of a time when a lady brought in several almost empty bottles of product to return. We had a 30 day return policy and this lady was trying to return bottles that had labels we hadn't used at the company for 5 years. Boy did she throw a fit when I said no!
2:21, I thought it was going to turn into the husband and wife trick... Her keys stops working, front desk makes a NEW (not duplicate ) key. His key now doesn't work (cancelled by hers), so he comes to FD for a new key... Which cancels hers ... which cancels his ... hers, his, hers ... until with someone makes a duplicate (doesn't cancel prior keys) OR both come to Front desk together...
When there are youth sporting events being put up at a hotel,the other guests are entertained by the kids running up & down the halls at all hours,yelling at the top of their lungs,knocking on random doors & keeping people awake.
@@PaulaLPope I’ve lived here my whole life and also travel regularly. It is not uncommon. My siblings and I were always allowed to roam around. My friends and old classmates too. We had rules on when to return or places we weren’t allowed to go (shown on google maps beforehand). It is all about trust and being raised to be able to function alone from the start. If you forgot your keys in your room you were responsible. You may ask nicely if your room could be opened by the staff and if they say no you simply wait for your parents in the lobby without causing problems. Germans like to raise their kids to be able managing being on their own pretty soon.
I had a lost reservation incident two years ago. Funny story. I mean it. Picture this: Chicago, early February, really bad snowstorm. I stumbled into the lobby holding my glasses cuz I literally couldn’t see squat out there. I get to the desk and the agent, real nice lady, says my reservation isn’t there. Okay, don’t panic. I pull up the reservation email, show it to her… Punchline: Someone with my name stayed there the night before and canceled my reservation. They managed to get it back - it was about $10-$20 more, I didn’t care. I was stuck on a train since 6am and it was 3:30pm. I’m cold. I’m tired. The staff was very friendly. The wrestling event I was there for was going to start soon and it was quite literally across the street. Here’s the money and the rest was history. My only complaint was I never received confirmation of the cancellation, either via phone or email, which we both thought was weird. What’s the moral, kids? Be kind to the staff. Sometimes stuff happens, and there is a logical explanation for it if you give them the time of day to do so. Nuff said.
I've d worked in a lumber yard for about 10 years ,making delelevery's with a boom truck and you would'nt beleave the b.s. I went thru with entitled customer's I can only sympathyse with you with somme of the bs you might go thru somme times and the patience you must have , keep the good work , have a good one and god bless !!!
I wonder about that one. She apparently reacted first to a bird landing on the ground, and then presumably flying off again after a few seconds. And she freaks out because she's allergic to all animals, including those who only fly by and won't come anywhere close to her at all. How does she even exist anywhere in the world ? Anywhere there are birds in trees and animals at some distance, if she's that allergic to them she shouldn't survive, let alone go on vacation.
I worked in a hotel at the front desk for a while and we had a pool that USED to be accessable to the public until the company sold to another chain and renovations started (a LOT of policies changed then). The town all came up and tried to sneak in or whined about "We could always go in *BEFORE*." Yeah. BEFORE the company changed. People are so demanding sometimes, about the weirdest things.
For that last one... a lot of the hotel's amenities will require either going into the rooms (to get swimsuits, towels, etc) or will require their room keys (like the gym, or the internet kiosk). While the policy is a good one, it does mean you're going to have a bunch of bored kids basically wandering your lobby, or maybe even the halls....
My best friend and i stayed at a hilton by our state theme park. Well we went to the mall and went back to the hotel and our key wouldnt work. I got worked up cause we had picked up my dogs ashes on our way to the hotel as it was on the way. And it made sense to just do it all in one trip. And i had left the ashes in the room with our stuff as i was paranoid about a car break in. Well she went down to the front desk and they couldnt find our reservation which was weird cause we literally checked in 2 hours ago. 25 minutes later she called as i was sitting outside the door and said "we're dumb. This isnt our hotel. It just looks exactly the same." The front desk woman, manager, and housekeeper all had a good laugh as we were leaving. Turns out ours was a 15 minute drive away and looked exactly the same with same layout and all. 😂
Your outside hotel slot reminded me of this. Have you ever been to Hawaii? If you wear a flower pin on the right side of your hair, your single. If you wear it on the left side, you're married. The lady who told us that when you wear it on the right, the bigger it is, the more desperate you are. I think she was kidding.
........All the animals are gone while I'm here,! Like the Entourage Celebrity sweep! I actually saw and met John Travolta at an Airliners Collectible show in El Segundo He was extremely nice low key! Wouldn't have known it was him if someone didn't give me the heads up!
Went to an animal sanctuary and ordered a cup of white tea. My order was ready. I asked why the tea tasted odd. The response was that I hadn’t noticed they were vegan friendly. I asked what they fed the 60% carnivore collection. Don’t abuse cows, their babies are taken from them once their colostrum has run out, and the mothers grieve. Then we use the bull calves to feed the carnivores because they don’t produce milk.
The interrupting lady that stand in line is so funny because it reminds me of similar incident I had a couple of months ago. The front counter person was serving one person. I was standing in line behind them waiting. A young lady walks in, goes past me and stands right next to the man being served. I thought she might be with him due to how close she stood. He turned to her and then moved sideways a step or 2. As soon as he was finished being served she started asking the staff a question, but I stepped forward and said “I am next” and then the staff member started serving me. She got really snippy and said “how was I supposed to know you were next. You were just standing there doing nothing” I said “I was waiting in line.” And turned back to the staff member. The young lady said something like “rude much” and a few other things before someone came from out the back office and asked her to be served at the other desk. Some people are completely oblivious to others.
Tbh customer service agents need more recognition I am also a chatbot specialist and i do call the customers and tbh it’s horrible some people are really rude and disrespectful The amount of entitlement and karens are unimaginable and the worst part is we can’t clap back … people really treat us like slaves so i have so much more respect for customer service agents
The woman allergic to all animals... Is she lives in a city, she will also find doves and a lot of birds, dogs, cats, even rats! If she manages to live with them, she can manage in that hotel too.
During storms hotels used to give away rooms if you came after a certain time unless you called to tell them you were late. Do they still do that? I remember before most people had cellphones, I had to stop at a rest stop to call the hotel to let them know I was late because of a blizzard but I was like 20 miles away with traffic going 10 mph to make sure they didn’t give away my room.
I don’t understand ? Do you not have cameras in the lobby leading up to the room?? Can’t you check the recordings where the child was from?? This is completely outrageous to have someone’s kid for the whole night!!
Most hotels don't have cameras covering the actual doors to private rooms, because of privacy laws. They'll limit it to stairwells, elevators, lobbies, and service entrances/exits. Usually. Different countries all have differing laws about this subject.
The last story confuses me. You become a daycare by making the girls wait around in the lobby for an hour waiting for their parents to show up? When they could be in their rooms instead and out of your hair? The logic doesn't add up there.
@Cuberstache well, yeah, no doubt that shouldn't have happened in the first place. But making the kids wait around in the lobby waiting for their parents to return literally forces the hotel staff become babysitters until the parents return.
@@AkyomiNo it doesn’t. Babysitting is not in a hotel worker’s job description. If the kids locked themselves out of the room, that’s on them. If they were much younger, it would be a different story, but middle school is like 10-14/15 years old. They can entertain themselves, and it’s not the hotel’s job to entertain them.
Legal reasons a valid ID matching the reservation name is needed for no one to get sued. Alternatively, pre signed legal authorization with ID of the reservation booker sent in the central or to a manager ahead of time can authorized a child/or other person to get a key without the original booker
America is a sue happy place, and if an accident or situation happens ex) rape, drug overdose , etc…. The hotel may be held liable for making keys to unauthorized persons
I ddfinalty would need way more deeper explanation about holding money from bank, this makes no sense, is this just american thing? Never happened in europe to me
These videos are great for those of who work in hospitality. I've been working hospitality for a long time and everything in these videos has actually happened.
I usually love your videos but that last part with the middle schoolers is ridiculous it’s not their fault their parents left, you should scold the parents not strand the children. Not to mention you watched that small one. Which is much harder
It is the fault of the parents, and they will be informed as such on their return. But laws are laws, and hotels are always looking out for their own legal and financial well-being first. Giving out keys without guaranteeing the ID's match the people, is a great way to be implicated if there's a crime being committed. Or suffer damages not covered by the hotel's insurance underwriters.
It nice to see these videos and 1 observations in some big hotels now days you are only allowed to go to your floor and common areas so guest can not able visit others floors 😅
To be honest with you, I think u were a little rude to the children in the last skit. I know this is not real but may I ask. Why couldn’t they do it over FaceTime. Isn’t it the same
This, 100% it's a way for underage kids to secure a place to drink/do drugs/have sex without their parents finding out. Find a less-scrupulous adult who's willing to fake a relation to the group in question, then book, have a party, and dip out without any adult supervision or legal consent.@@42ayla
If this is a hotel and not a daycare then why did you post the video about the kid who couldn’t sleep and you let her hang out with you? You even gave her a snack option and crayons. Sounds like a daycare. Just curious 🧐
The options are keeping the kid happy, and accounted for in terms of safety. Or waking up literally every person staying in the hotel to try and find the correct parent(s) and ensuring they can identify her as their child. It's a "make the best of a bad situation," not a regular occurrence. Please don't be so deliberately obtuse.
Jessica, I really enjoy your skits. I’m shocked at some of the Karen’s you have to deal with. Unfortunately, I must point out that there are some incompetent hotel employees, especially at “Tilton.” My daughter Jessica and I booked a stay in Orlando this week and every promise they made was false or incorrect. They booked us into the wrong area, didn’t tell us the hotel was under major construction, smelled like paint and dust and had Jack hammers going on all day, above us, below us and right next door. We did get offered free breakfast. I guess that makes everything better.😢
![[UNCUT] “บอสณวัฒน์” ลากไส้!! ใครหนุนหลัง "แม่ตั๊ก ป๋าเบียร์" I คนดังนั่งเคลียร์ I 30 ก.ย. 67](http://i.ytimg.com/vi/QlD7mU2KKRk/mqdefault.jpg)
After watching so many of these compilations I feel way less bad about politely asking for another blanket when i'm cold
Or an extra pillow!! 😊
Yep!! Not being rude is the way to goooo!
But, being rude is not the way to goooo!!!
Right? One time I asked for an extra pillow and I felt so bad :D I always need an extra pillow because my back is not backing
I went to a Resort last year and noticed the woman had a line. I just needed a $10 coin roll to use the dryer… she looked over and raised her hand to give me a minute. I nodded and waited. I think I shocked her because I was patient.
I have a story:
When I was 7 I went to a kid friendly bar (it had juice, water and for some reason food dye) with my parents and aunt and I got a mango juice
After some time I asked "hey nice lady, can I have some of what my parents are drinking?" (When I didnt know what someones name was I called them "nice" or "rude" lady/guy) and she said "no sorry"
My parents saw this and told me "its for adults sweety" and I said "but you always drink my kid juice so why cant I drink your adult juice?" All the adults were laughing, even some other adults nearby giggled a little and the bartender whispered/asked my parents something and added red food dye to apple juice and poured it in a wine glass
I was satisfied for that entire vacation and she had the biggest smile I have ever seen on a person working ever
I absolutely love that story, Lizzie! Thank you for sharing! If it's okay with you, I may have to add that to my list of skit ideas! It's too cute. 🥰
@@jessicavanel of course! Also ty for replying to my comment :)
Absolutely adorable, both your younger self and miss "Nice Lady" :D
Thats so sweet! And so cute you called her nice lady
The first one was amazing. I like how she had a game plan to not only keep an eye on the child, even giving her a snack, and keep her entertained for a few hours. And she wasn't even mad
I don't know if amazing would be the word I'd use. My daughter worked at a big box retailer and it's scary how often someone would come to her, especially at the customer service desk, and leave their kids as if she were a free babysitter. I've also seen babies left in there strollers at the buggy corral. A child escaping from a room is a little different but the fact she was practiced on what to do about it is concerning.
We night auditors frequently have to deal with wierd shit on the daily. A child roaming the halls isn't even the Pinnacle of things we've seen
What's the weirdest thing you've seen? @justin9202
@@tubbunny too hard to pick. I had a recent one though. My work colleague and I finding our business after already having rolled our date and gotten all of our paperwork done. We heard a big thump on our main sliding doors when we looked up we saw a jacket in front of them. When I walked to the door and opened it a pigeon flew right past me out of nowhere and then some homeless dude screamed "that's my pigeon" as he ran by me trying to catch the bird. He then came back 15 minutes later and picked up his jacket and walked off... I was like.... What??
@@justin9202 that sounds so absurd lmao
"the lion the witch the aduacity of this Bit-" is my favorite sneak in line she makes in these complications😂
timestamp?
I worked in the heavy equipment industry. The sheer volume of people who ignored my speech that their card was being held for a set amount, and then would be charged for the correct amount of the service LATER, was mind boggling, and in no small part contributed to me leaving the profession entirely. Y’all definitely deserve a hug and a raise.
I loved the “go back to kindergarten” line. It’s frustrating enough when kids aren’t patient enough to stand in line, but usually they are. It’s better that these people left. As, I have heard it before, sometimes even the trash takes itself out.
Great skits. I especially liked the Wrong Year reservation one. The lady eating crow was so good.
In my experience they always blame the wrong date on our website. Love the videos!
I found your channel today, and MAN, I absolutely LOVE IT! I work in two hotels in Quebec, and I can totally relate to your stories! Entitled people are unfortunately so common in the hotel industry! You always try to give the very best customer service, but some people are simply either to stupid to understand what we're trying to tell them, or too self-absorbed to even try to listen to what we're saying! Fortunately, I usually only have problems like this with american tourists, rarely with canadians! 😏 (Unfortunately, I wish I was only joking but... No)
A guest acknowledging a mistake on their part? Ah, that rarest of beasts.
These clips never get old. I've seen some of these before.
They're funny, because they're TRUUUUE!
The particular one about the key and ID being needed is quite unfortunately true. However, the issue is that people lock their door while forgetting the key, and are not carrying their ID at the time, so a lot of the time it's not even possible to do it that way. In such a case Always be sure to remember your Room Number, and the NAME THE ROOM IS LITERALLY UNDER. in most cases, we can make an educated exception to the rule.
Good video.
The last one... Good time for those girls to learn you never shut the door unless your keys are in your hand. You only have to lock yourself out of the house one time to learn that hard lesson.
The one with the lady allergic to all animals. Where does she live that there's no animals around? Even a giant city like New York City has rats, cats, and dogs everywhere. Don't they still have horse riding police officers, to get around traffic? So even big cities still have plenty of animals everywhere. If she lives in the middle of nowhere there's still wildlife everywhere. What a nut. If she's that allergic why isn't she living in a plastic bubble, like that movie from the 70's “The Boy In The Plastic Bubble”, he was allergic to everything too. And I have no doubt some Karen somewhere has said this at a front desk. 🤦♀️🤣
As someone who’s allergic to a lot of things: she was probably lying because she just didn’t like animals/nature. I have seen shit like that. If she was truly that allergic, the bird in the reception would be enough to cause an allergic reaction, not a disgusted one :P
People eating peanuts in such close proximity to me would be enough to cause me serious trouble, get me running the fuck away and get some antiallergic asap (epi-pens aren’t a thing where I’m from)
@@LivTavares
Sorry you don’t have Epi pens! Take care!
“This is a Hotel; not a Daycare” absolute perfection!
I don't think it was daycare she needed 😜😜
I hope it wasn't a zoo or a circus either.
😆😆😆😆
Something tells me they’re going to try to complain to their parents about “the front desk wouldn’t make us new room keys because we didn’t have I.D.s”, and then have to explain to their parents why they needed new keys.
The first story reminds me of the booking I did once in a hotel near an airport. There were two identical hotels from the same chain and a similar "nicknames". But one was right in front of the airport entry with a few minute walk, the other one was on the other side of the airport with an over 40 minutes walk. I paid attention to the address and could book the correct hotel. When however I later talked to a woman who complained abotu the lack of hotels near that airport she was very surprised that there were two hotels and that you have to check the hotel name AND the address.
I mean, that does sound needlessly confusing 😅 Why couldn't they have chosen wildly different nicknames? Of course, it never hurts to check...
@@SnowshowslowI guess this is the they could come up with since they are both at the airport. But one is near the entry, the other one is right on the other side. I also had to be careful when booking the room.
@@04279 It does make sense that they would both have some reference to "airport" 😂
@@SnowshowslowYes. And one of them had the IATA-Code in the name, the other one had the full name.
@@04279 Haha you'd think they'd be able to come up with "airport east" and "airport west" or something. Good that you checked :)
Thanks for calling the hotel I work at 😄
There's this thing that civil lawyers talk about a lot which is "reasonable assumption of risk." If you're choosing to stay at a resort with conditions that are dangerous to you, that you are well-informed about, and which are totally legal, you are the one risking your own safety. Forget the police, she couldn't convince a kindergartener to agree with her.
As a front office manager, I can say that these kinds of incidents happen almost everyday but not fun to deal with however, it is fun to watch like this. Congrats for your videos. I shared a few of them with my team to have fun together. Thanks.
Having worked in customer service longer than I care to think about (but homelessness and starvation can be pretty coercive factors...) I can relate to so many things in your videos. Having to drag order details out of people like a rotten tooth, people insisting they placed their order under a particular email address when in fact, as it always turns out in the end, it was a completely different one ("oh yeah, I forgot about that one..."), people ordering crap they suddenly realise they can't afford and we have to move heaven and earth to cancel/hold the order asap before it moves further down the trough, people bollocksing up their own home address (with the same end scenario as with cancellations...), people buying the wrong size whatever because they couldn't be arsed reading the specs (and somehow that's _our_ fault, obviously) --- och, the list goes on and on. Thanks heaps for your videos, Jessica! You and our fellow CS/F&B/Hospitality colleagues seem to be only sane and rational people in the gigantic lunatic asylum that is planet Earth..😢😂
Got hooked on your videos a few months ago and have been watching ever since! Your hotel skits are hilarious and you seem like a really awesome and sweet person. Keep it up 😁
I want to stay at this hotel and hang out with the animals. Make sure the Karen is removed from the premises.
I'm good with animals but allergic to karens. They make me break out in sarcasm. Generally lost on them but amusing to others around me so what the heck.
In the Stolen Food segment, you gave new room keys without checking ID. That's a major no-no. 😼😼😼
She could just have been shorting it for the video
Also the last one is all about that
@@Sofie.14 Exactly why I pointed it out. Just having fun here, not intending actual criticism.
The client also brought the old key, which will have the code for the room, i think?
@@stoneofelementsIt will, but you'd still need to verify identity. Wouldn't want someone grabbing a key someone dropped and using it to get into a random room.
I work with the public as well, and the lady that was irate because she didn’t want to wait in line is too real.
Then she’ll probably leave a survey calling you rude or r@cist or something.
I've worked a lot of retail and the trying to get a refund a year later reminds me of a time when a lady brought in several almost empty bottles of product to return. We had a 30 day return policy and this lady was trying to return bottles that had labels we hadn't used at the company for 5 years. Boy did she throw a fit when I said no!
2:21, I thought it was going to turn into the husband and wife trick... Her keys stops working, front desk makes a NEW (not duplicate ) key. His key now doesn't work (cancelled by hers), so he comes to FD for a new key... Which cancels hers ... which cancels his ... hers, his, hers ... until with someone makes a duplicate (doesn't cancel prior keys) OR both come to Front desk together...
Who the heck is leaving their middle school aged children unattended in a strange city?
When there are youth sporting events being put up at a hotel,the other guests are entertained by the kids running up & down the halls at all hours,yelling at the top of their lungs,knocking on random doors & keeping people awake.
It is pretty common in Europe.
@@lotta9783I don't think so. I lived in Germany for six years and never saw that happen. We traveled a good bit.
@@PaulaLPope I’ve lived here my whole life and also travel regularly. It is not uncommon. My siblings and I were always allowed to roam around. My friends and old classmates too. We had rules on when to return or places we weren’t allowed to go (shown on google maps beforehand). It is all about trust and being raised to be able to function alone from the start. If you forgot your keys in your room you were responsible. You may ask nicely if your room could be opened by the staff and if they say no you simply wait for your parents in the lobby without causing problems. Germans like to raise their kids to be able managing being on their own pretty soon.
Cooper C-O-O-P-E-R yes ma'am I know how to spell COOPER its a fairly common
I had a lost reservation incident two years ago. Funny story. I mean it. Picture this: Chicago, early February, really bad snowstorm. I stumbled into the lobby holding my glasses cuz I literally couldn’t see squat out there. I get to the desk and the agent, real nice lady, says my reservation isn’t there. Okay, don’t panic. I pull up the reservation email, show it to her… Punchline: Someone with my name stayed there the night before and canceled my reservation. They managed to get it back - it was about $10-$20 more, I didn’t care. I was stuck on a train since 6am and it was 3:30pm. I’m cold. I’m tired. The staff was very friendly. The wrestling event I was there for was going to start soon and it was quite literally across the street. Here’s the money and the rest was history. My only complaint was I never received confirmation of the cancellation, either via phone or email, which we both thought was weird.
What’s the moral, kids? Be kind to the staff. Sometimes stuff happens, and there is a logical explanation for it if you give them the time of day to do so. Nuff said.
I've d worked in a lumber yard for about 10 years ,making delelevery's with a boom truck and you would'nt beleave the b.s. I went thru with entitled customer's I can only sympathyse with you with somme of the bs you might go thru somme times and the patience you must have , keep the good work , have a good one and god bless !!!
In the allergic to all animals part, you could’ve just walked away since humans are animals.
Most humans are basically furless and featherless! Lol😂
I wonder about that one. She apparently reacted first to a bird landing on the ground, and then presumably flying off again after a few seconds. And she freaks out because she's allergic to all animals, including those who only fly by and won't come anywhere close to her at all. How does she even exist anywhere in the world ? Anywhere there are birds in trees and animals at some distance, if she's that allergic to them she shouldn't survive, let alone go on vacation.
I just gotta say.... The amount of outfit changes, hair and makeup changes is impressive.
Dealing with the public generally isn't so bad, but the way entitled customers behave sometimes make it a thankless job to say the least.
I worked in a hotel at the front desk for a while and we had a pool that USED to be accessable to the public until the company sold to another chain and renovations started (a LOT of policies changed then). The town all came up and tried to sneak in or whined about "We could always go in *BEFORE*." Yeah. BEFORE the company changed. People are so demanding sometimes, about the weirdest things.
pink..and vvvv beautiful kindly fantastic woman... = killing me softly ♥😍😍😍
For that last one... a lot of the hotel's amenities will require either going into the rooms (to get swimsuits, towels, etc) or will require their room keys (like the gym, or the internet kiosk). While the policy is a good one, it does mean you're going to have a bunch of bored kids basically wandering your lobby, or maybe even the halls....
My best friend and i stayed at a hilton by our state theme park. Well we went to the mall and went back to the hotel and our key wouldnt work. I got worked up cause we had picked up my dogs ashes on our way to the hotel as it was on the way. And it made sense to just do it all in one trip. And i had left the ashes in the room with our stuff as i was paranoid about a car break in. Well she went down to the front desk and they couldnt find our reservation which was weird cause we literally checked in 2 hours ago. 25 minutes later she called as i was sitting outside the door and said "we're dumb. This isnt our hotel. It just looks exactly the same." The front desk woman, manager, and housekeeper all had a good laugh as we were leaving. Turns out ours was a 15 minute drive away and looked exactly the same with same layout and all. 😂
Your outside hotel slot reminded me of this. Have you ever been to Hawaii? If you wear a flower pin on the right side of your hair, your single. If you wear it on the left side, you're married. The lady who told us that when you wear it on the right, the bigger it is, the more desperate you are. I think she was kidding.
I love your videos
Hi!!! Thank you so much!!! 🥰💖
Hi
Has anyone ever felt bad when hearing "I'll never come back!" from a customer?
Hi Jessica. I really didn’t think your posts would be something I would enjoy. Wrong, love your work. Thank you ❤
Okay but like, asking the kid to design a new logo is so cute !
Do you working Ramada as in Delhi the same thing happened to me I was the girl who asked for the keys and I think the story is about me and my friend
I’m envious of the outdoor resort. If I was the animals I’d kick out the human jk
Some of these are so funny and some you can tell are such “Karen’s”!
Can't wait to see her first movie 🍿🎥
3:35 really needs a "don't let the door hit you on the way out" caption
0:01 that flinching got mr as well-
I know, policy, but letting them in where they may possibly stay in that room would be keeping it not a daycare.
It's called reasonable adjustments. the adjustments have to be REASONABLE. Not too mention practical and doable.. 😒
........All the animals are gone while I'm here,! Like the Entourage Celebrity sweep! I actually saw and met John Travolta at an Airliners Collectible show in El Segundo He was extremely nice low key! Wouldn't have known it was him if someone didn't give me the heads up!
Thanks for a great time, Ms Vanel.
If that were my kid you would have the biggest babysitting tip I'm thinking fifteen-20 dollars. That's the going rate for babysitters right?
LOVE THIS. Like always
Thank you so much! I'm so glad you enjoy! 🥰
Went to an animal sanctuary and ordered a cup of white tea. My order was ready. I asked why the tea tasted odd. The response was that I hadn’t noticed they were vegan friendly. I asked what they fed the 60% carnivore collection. Don’t abuse cows, their babies are taken from them once their colostrum has run out, and the mothers grieve. Then we use the bull calves to feed the carnivores because they don’t produce milk.
God the allergic to all animals one is priceless
I don’t work in a hotel but I can’t tell you the number of times 2:59 has happened to me. Literally EVERY DAY
THE MOM IS THE BEGINNING 😅😂😭 she said ‘JESUS WHERE IS MY CHILD… oh thank god’
That “ah shit” lol
The interrupting lady that stand in line is so funny because it reminds me of similar incident I had a couple of months ago.
The front counter person was serving one person. I was standing in line behind them waiting. A young lady walks in, goes past me and stands right next to the man being served. I thought she might be with him due to how close she stood.
He turned to her and then moved sideways a step or 2.
As soon as he was finished being served she started asking the staff a question, but I stepped forward and said “I am next” and then the staff member started serving me.
She got really snippy and said “how was I supposed to know you were next. You were just standing there doing nothing”
I said “I was waiting in line.” And turned back to the staff member.
The young lady said something like “rude much” and a few other things before someone came from out the back office and asked her to be served at the other desk.
Some people are completely oblivious to others.
Tbh customer service agents need more recognition
I am also a chatbot specialist and i do call the customers and tbh it’s horrible some people are really rude and disrespectful
The amount of entitlement and karens are unimaginable and the worst part is we can’t clap back … people really treat us like slaves so i have so much more respect for customer service agents
The woman allergic to all animals... Is she lives in a city, she will also find doves and a lot of birds, dogs, cats, even rats! If she manages to live with them, she can manage in that hotel too.
4:16 this is a level of stupid I don't wish for anyone to deal with. For those that have no logic im so sorry for you.
Hiiii love your vids❤❤❤❤
Thank you so much!!! 💖💖💖
@@jessicavanel no problem it just makes my day a little better
I promise she wouldn't be hanging out with me i would have called the police
the problem with binge watching these is that they make you despise the human race.
I thought the ending was going to be finding out the kids were lying to get some of the amenities
During storms hotels used to give away rooms if you came after a certain time unless you called to tell them you were late. Do they still do that? I remember before most people had cellphones, I had to stop at a rest stop to call the hotel to let them know I was late because of a blizzard but I was like 20 miles away with traffic going 10 mph to make sure they didn’t give away my room.
I don’t understand ? Do you not have cameras in the lobby leading up to the room?? Can’t you check the recordings where the child was from?? This is completely outrageous to have someone’s kid for the whole night!!
Most hotels don't have cameras covering the actual doors to private rooms, because of privacy laws. They'll limit it to stairwells, elevators, lobbies, and service entrances/exits. Usually. Different countries all have differing laws about this subject.
This might be a dumb question but why do you need an I.D for new room keys
Because I don't want a random stranger to be able to enter my room
The last story confuses me. You become a daycare by making the girls wait around in the lobby for an hour waiting for their parents to show up? When they could be in their rooms instead and out of your hair? The logic doesn't add up there.
The point is that the parents shouldn't have left the kids in the hotel unattended for so long in the first place
@Cuberstache well, yeah, no doubt that shouldn't have happened in the first place. But making the kids wait around in the lobby waiting for their parents to return literally forces the hotel staff become babysitters until the parents return.
@@AkyomiNo it doesn’t. Babysitting is not in a hotel worker’s job description. If the kids locked themselves out of the room, that’s on them. If they were much younger, it would be a different story, but middle school is like 10-14/15 years old. They can entertain themselves, and it’s not the hotel’s job to entertain them.
Legal reasons a valid ID matching the reservation name is needed for no one to get sued. Alternatively, pre signed legal authorization with ID of the reservation booker sent in the central or to a manager ahead of time can authorized a child/or other person to get a key without the original booker
America is a sue happy place, and if an accident or situation happens ex) rape, drug overdose , etc…. The hotel may be held liable for making keys to unauthorized persons
"I'm allergic to all animals"
"Does that include female dogs, aka. yourself"
I ddfinalty would need way more deeper explanation about holding money from bank, this makes no sense, is this just american thing? Never happened in europe to me
Yes. The holding fee is a way of checking to make sure the card isn't already overdrawn/over the limit.
These videos are great for those of who work in hospitality. I've been working hospitality for a long time and everything in these videos has actually happened.
❤ some of the best and funniest skits all in one 😂😂❤
I usually love your videos but that last part with the middle schoolers is ridiculous it’s not their fault their parents left, you should scold the parents not strand the children. Not to mention you watched that small one. Which is much harder
It is the fault of the parents, and they will be informed as such on their return. But laws are laws, and hotels are always looking out for their own legal and financial well-being first. Giving out keys without guaranteeing the ID's match the people, is a great way to be implicated if there's a crime being committed. Or suffer damages not covered by the hotel's insurance underwriters.
These skits are making me ensure i check every reservation i make before arriving. Date time check in and check out.
It nice to see these videos and 1 observations in some big hotels now days you are only allowed to go to your floor and common areas so guest can not able visit others floors 😅
Your very beautiful and awesome
If someone is allergic to all animals, how is it even possible that they are even still alive?
Your expressions are priceless & you have the standard replies down !
Where can I get a perfume phone? LOL
😄😄love it!
Tbh I don’t need a compilation, I watched them all already 🤣
5:03 I need to know where that hotel is
Your awesome Jessica and I love all of your skits
I'm still confused
To be honest with you, I think u were a little rude to the children in the last skit. I know this is not real but may I ask. Why couldn’t they do it over FaceTime. Isn’t it the same
Could get an adult friend to pretend. That's harder to do in person when you can examine the ID properly.
This, 100% it's a way for underage kids to secure a place to drink/do drugs/have sex without their parents finding out. Find a less-scrupulous adult who's willing to fake a relation to the group in question, then book, have a party, and dip out without any adult supervision or legal consent.@@42ayla
If this is a hotel and not a daycare then why did you post the video about the kid who couldn’t sleep and you let her hang out with you? You even gave her a snack option and crayons. Sounds like a daycare. Just curious 🧐
The options are keeping the kid happy, and accounted for in terms of safety. Or waking up literally every person staying in the hotel to try and find the correct parent(s) and ensuring they can identify her as their child. It's a "make the best of a bad situation," not a regular occurrence. Please don't be so deliberately obtuse.
Wow - I feel terrible for any hotel staff now.
I'd call the police if a kid was wandering
That would waste their time
hi small child
Omg that's just to funny lol ty
7:05 I looooooove your dresssssss
Do they ever apologise?
What about asking a housekeeper to open your room for u and then u can get your keys?
the kid is so cute 😭😭
This is so true.
Jessica, I really enjoy your skits. I’m shocked at some of the Karen’s you have to deal with. Unfortunately, I must point out that there are some incompetent hotel employees, especially at “Tilton.” My daughter Jessica and I booked a stay in Orlando this week and every promise they made was false or incorrect. They booked us into the wrong area, didn’t tell us the hotel was under major construction, smelled like paint and dust and had Jack hammers going on all day, above us, below us and right next door. We did get offered free breakfast. I guess that makes everything better.😢
Is it possible to see the ID over FaceTime? I just worry about th safety of the children left roaming around like that.
Nope. It has to be physical to ensure it isn't a forgery or a fake. Child trafficking is a real problem, and always has been.