After watching your video I ordered the solution. I followed the first half of your instructions in the video, and the followed the second half of the instructions in the printed instructions included with the solution (Run a print head cleaning - VERY IMPORTANT! Run it twice or more if you need to)! Just one warning ...remove all the paper from the tray and lay down a couple of paper napkins. I learned the hard way the solution goes everywhere, and I lost a lot of paper. Other than this one accident ...your solution works like a champ. Thank you!
The blue printer head was so clogged with dry ink that it took me a few days of cleaning using this method. I used plastic wrap to cover the printheads between cleaning to keep it from drying out while I was rehydrating the ink. Thank you!
Thank you!!! HP tried telling me I needed to buy a new printer. I used a syringe and floor cleaner. It took about 10 vials until I could finally print with cyan again. Good to know about ink running too low. Much appreciated and saved me a few hundred dollars. I’ll check out your ink refills. Thank you again!!
Awsome. I got your cleaning kit and ordered the remanufactured ink cartridges and followed everything you said to do. Now my printer works excellent on printing again!! I did some extra cleaning very gently around the print heads where the ink feeds into to with some cotton swabs to absorb some of the extra cleaning solution and that helped the drying process. Thank you so much for showing people how to clean their printer heads!!
Great video, I was having issues with no black printing followed his directions and found that the print head was loaded with dry ink had to use several paper towels and clean with solution several times but it is working like new THANK YOU Brandon, just saved around $300.00
Oh my goodness, Thank You! Just saved me buying a new printer! I purchased the Printhead Cleaning Kit, waited my 24-hours afterward to turn it on. And just like new! Thank you. Highly recommend it!
Thank you so much for your awesome video. Needed something printed in color tonight... and following your video and using a 10ml oral medication syringe, alcohol compound & straw I got the printheads unclogged. Will order your kit to have for future issues and as a token of appreciation.
Awesome results. I was having problems printing and I though the reason was because I had no ink. I just bought a new set of ink and I ended up frustrated with the fact that it pistil wasn't printing. Came here on TH-cam hoping to find a solution and this video was it! bought the kit by the link, it arrived yesterday, cleaned it up myself today and now my printer is working perfectly fine. Thank you very much Best Printers!
Perhaps I waited too long (I'd been without the ability to print blue and therefore no colors for almost a year) finally decided to try this remedy before buying a new printer. Unfortunately even after 2 cleaning attempts and running numerous Clean Printhead cycles, the blue doesn't respond.
I thought you were crazy squirting liquid into a printer, then I talked to a man that repairs computers. He said it wasn’t worth it. “Buy a new one” was his advice. I ordered your cleaner. After 3 short injections…yayyyyy the cyan works !! This works y’all !!
I have a HP6960 and a HP6970 that within a couple weeks of each other stopped working properly in cyan. Both use 902 cartridges, both are on instant ink plan. I was seriously thinking it was a problem with instant ink and was ready to rid of both the printers and plan. I’m very happy the printers can be saved, it would have been sad to create more waste when the only problem was a clogged print head. Thank you!
This method, somewhat changed by me, worked perfect on my HP 6958 printer for the magenta ink - which had completely topped. It should work for any or all inks in that it dissolves and flushes the old ink in the print head device. Use the paper towel to collect the spent fluid as it exits the print head (as shown in the video). Adding in a small amount of isopropyl alcohol; warming the solution; and ensuring the hose fits snugly over the print nozzle - it only took 7ml to completely restore the flow of the magenta ink! I too agree -- do not let your ink get too low. Once you get an HP alert of low ink -- change the cartridge to avoid the clogged head. "An ounce of prevention is worth a pound of cure."
Thank you so much for tbis video. My HP 6978 had the Oxc19a0003 error. I removed the entire scan and printhead . Found that the black ink was leaked fully. Cleaned the printhead but it did not work. Then i saw your video. Cleaned with my vodka 😊. Sunce i removed the printhead using a nozzle drop I applied vodka and shaked the printhead to remove all the ink. I got lot of black ink coming out with vodka. What a surprise.... the printer maintenance worked after that and it went to normal state. I was about to book a new printer. Thanks again.
My black ink was completely clogged, but colors were working. Tried once with 30 ML cleaner, didn't work, did a print head cleaning 3x and test sheet still wouldn't print black. Opened it and ran 20 more ML cleaner, using as much pressure as I could with the syringe and that finally did it! Thanks for the video!
Dude, you're the man! That worked perfectly! Thank you so much! There is nothing on the HP site that is helpful. You just save me over $100, plus additional set up headache.
It looks like a lot of people in the comments had the same issue I’m facing and that this kit worked for them. I’m going to give it a shot! Ill follow up here if it works.
Thanks for the video and steps. I did little more research and figured I could use warm distilled water so I produced distilled water in my kitchen (you can find youtube videos on this). After unclogging printhead, make sure to run 'printhead clean' few times to get the result. Hope the channel owner will not remove this comment.
You are the man, Brandon! Great video! Bought your product and it resolved my blue in printing problem. Blue ink apparently seems to a repeating culprit based on some of the comments below. Thank you folks for telling me I had to be persistent because it took repeated tries to finally flush out the ink!
Thank you this worked for me. I did get a printhead error after doing this but I just turned off the printer, unplugged it and turned it back on. I then had to run the clean print head maintenance, the clean again to get the black to start showing up BUT IT WORKED!
One and done! Thanks so much for the steps to unclog my printer. Black ran too low and wouldn't print with new cartridge. One syringe of cleaning fluid, 24 hours later black is printing on first test!
Thank you so much! I just used your video and was able to fix my black ink issue! Definitely was about to cry because I thought I had wasted money on ink. Thanks a lot got you’re help
Thank you it worked perfectly, I used what I had at the moment which was saline solution, and it did the job. Wish I saw this Video before I installed 3 New Color Cartridges and ended up using all most 1/2 of the New ink cartridges by cleaning the printheads etc. as per HP. It obviously needed a deeper cleaning/flushing then what HP suggest, so I now know not to let my ink levels stay to low for periods of time, which I did, and obviously caused the problem.
How would the cleaning kit on on and HP OfficeJet Pro 8600 since contact area where the ink goes into is a pointed object vs a flat pad like in your demo?
Hello, my problem is cyan, no blue. However, the ink is on the right side of the printer where the ink tank is at rest. Do we see a big puddle of ink? Is there anything we can do, the printer is only 5 years old or is it better to buy another one.My printer is the same as the one in the video. Thanks
Your video was very clear and good but my issue is a little different. When I open my printer and the cartridge carrier is moved to the center I see that black ink leaked into the bottom of the printer to the far right where the cartridge carrier usually rests. Is there anything I can do?
I have the same situation with my printer. I first noticed it about 2 years ago and still have a black ink puddle on the far right of the printer. I always thought that I just got a bad leaky cartridge of black ink. Now my blue cartridge is blocked up and I am considering new printer as this one I have is about 6 years old.
Bud S. I loved your cleaning video and the disassembly video. I've worked on and repaired HP and Canon printer for 20 years and I retired now. Canon printers always had Ink absorbers in the bottom of the printer to collect waste ink. In your video of the HP Officejet 6978 and all the disassembly you did,...I did not see any waste ink absorber inside the Printer under the cleaning station. What does HP do with the waste in from the cleaning process.
Thank you. It's definitely wet in that pocket, like the black ink is spilling out. It looks like a small puddle. The other techniques you mentioned did help in getting it to resume printing the black ink. Not sure how long the fix will hold up or if it was only spilling because of a blockage. I may just have to buy a new printer if the issue persists. Thank you!
I was one click away from buying a new printer. I'm going to give your product a try. Hoping you can answer this related question...Can I only install black ink - skip the colors all together? I want to use it as a basic black and white printer. I looked it up on HP and it said "maybe" if your machine has an "integrated printhead". Does this model have an integrated printhead? Do you think installing the black only cartridge would work? Thanks SO MUCH for your simple tips and helpful solution!
If your current black in cartridge is low on ink and you are replacing it, yes. However the printer cannot operate without all the ink cartridges installed.
I have the same printer and I think this is the kit I need to buy. However, there are globs of ink on the complete right side of the printer. Is it the same kit that I would need to remove all that ink? Thanks in advance.
I ordered this cleaner for my HP Inkjet Pro 6978. After using 1 time, my black worked- 1 time. It quit again after that and I have used nearly the entire bottle of solution trying to clean it. I finally stopped and now I am researching new printers. I have loved this printer and would like another just like it. Any suggestions?
@@annieatwater6952 My black ink was the only one clogged. The ink container was almost full so I decided to chance using it again and it was fine after I cleaned the head once. I'm very pleased.
What i mean is did u use the solution from best printer? I used all 100Ml of the solution and i hope it will be okay. I have the black printhead that was clogged so i used them all on one printhead
I have same hp 6960, just wanted to ask u if I can use my printer only with black ink cartridges. I didn't install my colour cartridges as I didn't buy them
I ended up w a mess of wet ink to the right side of the printer!,! Will that hurt the printer? - addition: printer came on ok had to restart once but now after cleaning print heads and realigning them all colors seem to be printing good! I would recommend wearing gloves as my hands are filthy right now!!
For HP OfficeJet 6962 go to setup, printer maintenance, clear print head, continue, clear smear, continue. You might need to repeat the same process a couple of times.
Your video and printhead cleaning product worked quite well for the colors on my HP 6978 printer. However, after multiple cleanings with the solution (heated), cleaning the underside of the print head, new ink cartridges, and running several "clean printhead" cycles, the black still will not print AT ALL -- NOTHING. My husband has the same printer, so I ran the test page on his printer to be sure what it was supposed to look like (I need to use the solution on his Yellow printhead), but there is lots of black on his, and mine has absolutely NONE! The colors came out very well, just no black! Help!
I am getting comment on printer that says the indicated cartridge is an older generation cartridge and doesn't work in your printer. Why I used this kind before?
It took four doses of the liquid to clean it....but it worked. thanks How often should it be done again. Can I buy the just the liquid, since the syringe is reusable.
Unfortunately currently we don’t sell the bottles individually but if you message us through Amazon we will see what we can do to help you. Also as long as you keep fresh ink cartilage you should have this problem again.
not inexpensive at Amazon Canada, they always double prices. I have used an alternate method for a print problem that began with no black, then no anything. I managed to get the colours working using your method. Runoff runs clear when black cleaned twice but still won't print. Ideas?
@@BestPrintersThank you so much for your reply. I did do that but that used up all the ink which had been used to do that too often BEFORE I found your site. But that's how I knew your method worked for the colors - but not black. Now my choice is buy a new printer or pay much the same for replacement ink and try again. Frustrating.
@@BestPrinters a second follow up, I ordered some recycled ink that came this morning, still problems, cleaned again and cleaned print heads a few times (using up a whole lot of that ink again) and finally managed a serviceable print - for as long as it lasts, black is very streaky and blue is iffy but this just might serve me for a while. I thank you so much as your video and method worked after several others including HP support did not.
I'm trying to push the liquid thru but it's just running off the top of the printhead. is there something else I need to do to get the liquid to go thru?
My printer has ink all over the place on the right side I cleaned it for hours last night, I tried the self cleaner and ink is loaded in the same area again what would make it do that ?
Howzit. What’s the name of the cleaning solution in the syringe? I have a “problem with the printerhead” message every time I turn on my printer. After watching this video, I think I need to get the cleaning solution and give it a try.
8/16/2021 The link for ink on Amazon is currently unavailable and they don’t know when it will be back in stock. Do you have any other suggestions? Thanks.
@@BestPrinters I did a follow up cleaning, in fact I pushed the cleaning fluid through each head 2 times. A lot more "dirty" fluid out! After 24 hour drying time , I installed ink cartridges. The printer prints well, but will not print green it prints "green " areas bold yellow ???
HP pushed out a new FIRMWARE for the printer that is causing the print head to dry out even more rapidly especially on the BLACK INK due to a shorter printer maintenance/printhead cleaning schedule. I strongly recommend anyone with a 6978 to DISABLE AUTOMATIC UPDATES so you don't accidentally end up with this new firmware. (Probably some kind of "planned obsolescence" for the device since it hasn't had a firmware update in 3 years yet mysteriously got a new one...)
![Hp Officejet Pro 6978, 6968 - NOT PRINTING Black, Color, BLANK PAGES [FIXED] How To Unclog Printhead](http://i.ytimg.com/vi/jdmLdHeuEsA/mqdefault.jpg)
![Hp Officejet Pro 6978, 6968 - NOT PRINTING Black, Color, BLANK PAGES [FIXED] How To Unclog Printhead](/img/tr.png)
Printer Cleaning Kit - Get Yours Now & SAVE $! [CLICK THIS LINK] 👉 geni.us/wArXsZT
Expedited Printer Support 👉 geni.us/BPChannelMember
Ordered via your link and let the commercials play at the end. :D I need to re-new my YT Premium :D
After watching your video I ordered the solution. I followed the first half of your instructions in the video, and the followed the second half of the instructions in the printed instructions included with the solution (Run a print head cleaning - VERY IMPORTANT! Run it twice or more if you need to)! Just one warning ...remove all the paper from the tray and lay down a couple of paper napkins. I learned the hard way the solution goes everywhere, and I lost a lot of paper. Other than this one accident ...your solution works like a champ. Thank you!
Awesome!
@@BestPrinters You should sell just the liquid without the syringe. I’ve run out, but I don’t need 2 syringes. How can I order just the liquid?
Jim, man, you ROCK! Great tip! TYVM!
I showed this to the hubby - he had everything on hand and whipped it out! Thank You from me and my frantic college student!
He just whipped it out? Right on
Works Perfectly!! I was ready to ger a new printer but flushing out this one let it print another day. Thanks for the help.
Great to hear!
The blue printer head was so clogged with dry ink that it took me a few days of cleaning using this method. I used plastic wrap to cover the printheads between cleaning to keep it from drying out while I was rehydrating the ink. Thank you!
WOW!! The worked for me! I have an HP 6968. It wasn't printing blue and now it is!! Thank you!!
This cleaning fluid completely solved our printer issue and saved us over $100!! Absolutely fantastic thank you so much!!!
Awesome!
Thank you!!! HP tried telling me I needed to buy a new printer. I used a syringe and floor cleaner. It took about 10 vials until I could finally print with cyan again. Good to know about ink running too low. Much appreciated and saved me a few hundred dollars. I’ll check out your ink refills. Thank you again!!
What type of floor cleaner did you use?
How many ML did you use?
It was Method brand Squirt & Mop.
1,000 ml - completely full syringe vial each time. Squirt it quickly with force each time.
It didnt soak your printer?
Awsome. I got your cleaning kit and ordered the remanufactured ink cartridges and followed everything you said to do. Now my printer works excellent on printing again!! I did some extra cleaning very gently around the print heads where the ink feeds into to with some cotton swabs to absorb some of the extra cleaning solution and that helped the drying process. Thank you so much for showing people how to clean their printer heads!!
Great, I am happy to hear this!
I got my HP 6968 to print after it was ''clogged' thru a lot of trial and error. Your method is the ultimate answer, thank you.
I’m glad to hear that!
Great video, I was having issues with no black printing followed his directions and found that the print head was loaded with dry ink had to use several paper towels and clean with solution several times but it is working like new THANK YOU Brandon, just saved around $300.00
Awesome! I am glad to hear it!
Oh my goodness, Thank You! Just saved me buying a new printer! I purchased the Printhead Cleaning Kit, waited my 24-hours afterward to turn it on. And just like new! Thank you. Highly recommend it!
Great to hear! Glad your printer problems are behind you now 😊
This is a real solution to a common printing problem. I know this technique works because I bought the kit and have used it twice on my HP.
I ordered the cleaning kit. I hope it works. Your directions are very clear. As soon as I receive the cleaning kit, I'll return to the video. Thanks.
Great! Good luck.
Hey Carol ,i would like to know if it worked for you ?
Thank you so much for your awesome video. Needed something printed in color tonight... and following your video and using a 10ml oral medication syringe, alcohol compound & straw I got the printheads unclogged. Will order your kit to have for future issues and as a token of appreciation.
You are AWESOME....the blue ink was REALLY clogged. THANK YOU, THANK YOU, THANK YOU....I got your printer cleaning product and it worked!
Wonderful! I'm happy your printer is fixed!
HP Officejet Pro 6978 - Just used this product after trying everything I found on HP site. Printer now working without a problem.
Thats awesome!
Awesome results. I was having problems printing and I though the reason was because I had no ink. I just bought a new set of ink and I ended up frustrated with the fact that it pistil wasn't printing. Came here on TH-cam hoping to find a solution and this video was it! bought the kit by the link, it arrived yesterday, cleaned it up myself today and now my printer is working perfectly fine. Thank you very much Best Printers!
Awesome man, the cleaning kit really does work! geni.us/wArXsZT
Perhaps I waited too long (I'd been without the ability to print blue and therefore no colors for almost a year) finally decided to try this remedy before buying a new printer. Unfortunately even after 2 cleaning attempts and running numerous Clean Printhead cycles, the blue doesn't respond.
I thought you were crazy squirting liquid into a printer, then I talked to a man that repairs computers. He said it wasn’t worth it. “Buy a new one” was his advice. I ordered your cleaner. After 3 short injections…yayyyyy the cyan works !! This works y’all !!
See Im not crazy!!!! Glad it worked for you!
@@BestPrinters I don’t print much, so should I print something with all colors once a month? Or more?
I have a HP6960 and a HP6970 that within a couple weeks of each other stopped working properly in cyan. Both use 902 cartridges, both are on instant ink plan. I was seriously thinking it was a problem with instant ink and was ready to rid of both the printers and plan. I’m very happy the printers can be saved, it would have been sad to create more waste when the only problem was a clogged print head. Thank you!
This method, somewhat changed by me, worked perfect on my HP 6958 printer for the magenta ink - which had completely topped. It should work for any or all inks in that it dissolves and flushes the old ink in the print head device. Use the paper towel to collect the spent fluid as it exits the print head (as shown in the video). Adding in a small amount of isopropyl alcohol; warming the solution; and ensuring the hose fits snugly over the print nozzle - it only took 7ml to completely restore the flow of the magenta ink! I too agree -- do not let your ink get too low. Once you get an HP alert of low ink -- change the cartridge to avoid the clogged head. "An ounce of prevention is worth a pound of cure."
Amen!
Thank you so much for tbis video. My HP 6978 had the Oxc19a0003 error. I removed the entire scan and printhead . Found that the black ink was leaked fully. Cleaned the printhead but it did not work. Then i saw your video. Cleaned with my vodka 😊. Sunce i removed the printhead using a nozzle drop I applied vodka and shaked the printhead to remove all the ink. I got lot of black ink coming out with vodka. What a surprise.... the printer maintenance worked after that and it went to normal state. I was about to book a new printer. Thanks again.
My black ink was completely clogged, but colors were working. Tried once with 30 ML cleaner, didn't work, did a print head cleaning 3x and test sheet still wouldn't print black.
Opened it and ran 20 more ML cleaner, using as much pressure as I could with the syringe and that finally did it! Thanks for the video!
Glad to hear that!
Worked like a charm. Took 3 tries but seems as good as new.
Great to hear! Glad your patience paid off!
Very useful video, very good directions in order to clean the printheads, especially in case it has been a long time since ce the last printing
Great!
Dude, you're the man! That worked perfectly! Thank you so much! There is nothing on the HP site that is helpful. You just save me over $100, plus additional set up headache.
Glad I could help! Consider subscribing to my channel.
Omg thank god I came across this video! Bought all products and work first time. Did it a second time just in case! But very happy!
I'm so glad to hear that! Consider leaving a 5 star review on Amazon
Thank you!! You fixed me problem with my clogged blue print head. I bought your kit online, and it worked wonders!!
-Sarah
Fantastic!
It looks like a lot of people in the comments had the same issue I’m facing and that this kit worked for them. I’m going to give it a shot! Ill follow up here if it works.
Three syringes FULL to get through the clog in my blue, but this did the trick! Thank you!!
Thanks for the video and steps. I did little more research and figured I could use warm distilled water so I produced distilled water in my kitchen (you can find youtube videos on this). After unclogging printhead, make sure to run 'printhead clean' few times to get the result. Hope the channel owner will not remove this comment.
You are the man, Brandon! Great video! Bought your product and it resolved my blue in printing problem. Blue ink apparently seems to a repeating culprit based on some of the comments below. Thank you folks for telling me I had to be persistent because it took repeated tries to finally flush out the ink!
Awesome, glad to hear that Vincent!
Yes, the blue ink is the problem with my printer too.
Thank you this worked for me. I did get a printhead error after doing this but I just turned off the printer, unplugged it and turned it back on. I then had to run the clean print head maintenance, the clean again to get the black to start showing up BUT IT WORKED!
Awesome! Glad this worked for you!
One and done! Thanks so much for the steps to unclog my printer. Black ran too low and wouldn't print with new cartridge. One syringe of cleaning fluid, 24 hours later black is printing on first test!
Perfect!
I bought the cleaning and did it today, thanks so much...
Carmen Davis did it work?
Thank you so much! I just used your video and was able to fix my black ink issue! Definitely was about to cry because I thought I had wasted money on ink. Thanks a lot got you’re help
Awesome, Im glad this method worked for you!
You fixed my printer! Thanks for the video
Thank you for the directions and the links for the kit and ink. It fixed my problem! Yay!
I'm so glad. Consider leaving a 5 star review on Amazon and subscribing
Excellent product and video. Cleaned up print head in minutes.
I'm happy to hear that. Please consider leaving a 5 star review on Amazon. It would be greatly appreciated!
.Brandon i purchased your cleaning kit your video was great just finished cleaning print heads thank you for your video
Awesome!
Thank you for the video.
Can I use water as the cleaning solution?
Do not use water, the cleaning fluid in the kit is specifically for use on a printhead.
Just ordered your cleaning kit today. Hope it works! 🤞🏼 I’m pretty sure my cyan printhead is clogged. 😞
Awesome! If you have any issues at all message Best Printers via Amazon for support.
Thank you for this video! This is just good printer maintenance to know.
You're welcome!
I went from only having blue, to having black, to now only black and yellow! I'm getting there. Thanks so much!
Sorry I wasn’t able to get to you message. Please create a new comment with the same question if you still need a response. Thank you!
Maaannn I was gettin ready to take this thing right to the trash! Thank you! 👊🏾
You got this!
Thank you it worked perfectly, I used what I had at the moment which was saline solution, and it did the job. Wish I saw this Video before I installed 3 New Color Cartridges and ended up using all most 1/2 of the New ink cartridges by cleaning the printheads etc. as per HP. It obviously needed a deeper cleaning/flushing then what HP suggest, so I now know not to let my ink levels stay to low for periods of time, which I did, and obviously caused the problem.
Awesome! Yes the number one cause of the printhead clogging is running your ink too low.
Thanks for the tip! My printer works again!
Thank you. Worked on my HP6950.
Great!
It worked! Thanks for the tutorial.
Great to hear! Consider subscribing to my channel and leaving a 5 star review on Amazon.
Thanks Pal! Got it working again. 😃😃😃
I am so glad to hear that!
Thanks I hope this works. How can you tell you flushed a particular color
The color will come out on the paper towel.
Thank you so much! It worked immediately. I was so frustrated thinking the printer would have to be replaced or sent out for expensive repair.
This solved the printhead error I was getting. Thanks!
works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for the tip it worked great
Great to hear! Consider subscribing to my channel
How would the cleaning kit on on and HP OfficeJet Pro 8600 since contact area where the ink goes into is a pointed object vs a flat pad like in your demo?
Yes the tube can fit over the pointed nozzle as well.
Hi, Do all refill inks work on all printers, or does each type have its own ink? Thank you
Do not see the link for cleaning solution and inks
Here is the cleaning kit link, geni.us/wArXsZT . All links are in the description box. I just checked they are there.
Can I trust the off brand ink cartridges? Will the printer reject them?
I am not sure, hp can update firmware and make cause them to be rejected.
Thank you so much this solved the problem!!!!!!
works like a charm。thanks！
Great video, it worked great using hot water!!!!
Hello, my problem is cyan, no blue. However, the ink is on the right side of the printer where the ink tank is at rest. Do we see a big puddle of ink? Is there anything we can do, the printer is only 5 years old or is it better to buy another one.My printer is the same as the one in the video. Thanks
If the printer is leaking at all, I would say it's time to get rid of it and buy a new new printer.
@@BestPrinters Thank you for your reply. In fact, I threw it in the trash and bought another one. Thanks again.
Your video was very clear and good but my issue is a little different. When I open my printer and the cartridge carrier is moved to the center I see that black ink leaked into the bottom of the printer to the far right where the cartridge carrier usually rests. Is there anything I can do?
If you do the cleaning and the leakage continues you need to purchase a new printer. You don’t want to risk an ink spill.
I have the same situation with my printer. I first noticed it about 2 years ago and still have a black ink puddle on the far right of the printer. I always thought that I just got a bad leaky cartridge of black ink. Now my blue cartridge is blocked up and I am considering new printer as this one I have is about 6 years old.
Bud S. I loved your cleaning video and the disassembly video. I've worked on and repaired HP and Canon printer for 20 years and I retired now. Canon printers always had Ink absorbers in the bottom of the printer to collect waste ink. In your video of the HP Officejet 6978 and all the disassembly you did,...I did not see any waste ink absorber inside the Printer under the cleaning station. What does HP do with the waste in from the cleaning process.
Is the "pocket" where the ink sits when it's in the home position supposed to be wet with ink?
Only the nozzles but it should be dry for the most part.
Thank you. It's definitely wet in that pocket, like the black ink is spilling out. It looks like a small puddle. The other techniques you mentioned did help in getting it to resume printing the black ink. Not sure how long the fix will hold up or if it was only spilling because of a blockage. I may just have to buy a new printer if the issue persists. Thank you!
Hello, I have the same printer and cannot get any of the colors to print. I thought maybe its a setting what do you think I can try?
Thanks for the recipe! Worked great!
Richard Deshaies did u have to replace all new ink cartridge?
Annie Atwater Hi, no used the same ones.
Any recommendations for an all in one printer for my MacAir?
Any Epson EcoTank Model.
I was one click away from buying a new printer. I'm going to give your product a try. Hoping you can answer this related question...Can I only install black ink - skip the colors all together? I want to use it as a basic black and white printer. I looked it up on HP and it said "maybe" if your machine has an "integrated printhead". Does this model have an integrated printhead? Do you think installing the black only cartridge would work?
Thanks SO MUCH for your simple tips and helpful solution!
If your current black in cartridge is low on ink and you are replacing it, yes. However the printer cannot operate without all the ink cartridges installed.
I have the same printer and I think this is the kit I need to buy. However, there are globs of ink on the complete right side of the printer. Is it the same kit that I would need to remove all that ink? Thanks in advance.
Yes this kit will remove those globs of ink.
Can I use nail polish remover to clean or something else?
Message me via Amazon if you need help getting a cleaning kit.
I need to to contact you I have the hp 7610 and it has a problem
Because I took it to a print shop and had the ink printer head replaced and it says it has a error
The cleaning kit wont be able to fix an error code.
Hi. I done what you said but I think I was too heavy handed and it now says problem with printer head. Oxc19a0020.
Can I replace the printer head?
You can it’s just a headache.
I ordered this cleaner for my HP Inkjet Pro 6978. After using 1 time, my black worked- 1 time. It quit again after that and I have used nearly the entire bottle of solution trying to clean it. I finally stopped and now I am researching new printers. I have loved this printer and would like another just like it. Any suggestions?
Yes after using the cleaning kit. Run a printhead cleaning. That should push the ink back into the system.
@@BestPrinters That didn't work.
This worked perfectly! Thank you!
gettysburgfarm how many Ml did u use to unclogged?
@@annieatwater6952 My black ink was the only one clogged. The ink container was almost full so I decided to chance using it again and it was fine after I cleaned the head once. I'm very pleased.
What i mean is did u use the solution from best printer? I used all 100Ml of the solution and i hope it will be okay. I have the black printhead that was clogged so i used them all on one printhead
@@annieatwater6952 Yes, I used the best printers tech, about 1/4 of the 100 MI bottle.
Will this work on a 6958?
Yes!
Thank you. This helped me.
I have same hp 6960, just wanted to ask u if I can use my printer only with black ink cartridges. I didn't install my colour cartridges as I didn't buy them
I dont think you can with this model. Its either all the colors or none.
Thanks
I ended up w a mess of wet ink to the right side of the printer!,! Will that hurt the printer? - addition: printer came on ok had to restart once but now after cleaning print heads and realigning them all colors seem to be printing good! I would recommend wearing gloves as my hands are filthy right now!!
Thank you! I'm looking forward to getting my cleaning kit.
For HP OfficeJet 6962 go to setup, printer maintenance, clear print head, continue, clear smear, continue. You might need to repeat the same process a couple of times.
Thnku so much brother it help me very perfectly thanks for help me 🙏🙏🙏🙏
No problem!
Your video and printhead cleaning product worked quite well for the colors on my HP 6978 printer. However, after multiple cleanings with the solution (heated), cleaning the underside of the print head, new ink cartridges, and running several "clean printhead" cycles, the black still will not print AT ALL -- NOTHING. My husband has the same printer, so I ran the test page on his printer to be sure what it was supposed to look like (I need to use the solution on his Yellow printhead), but there is lots of black on his, and mine has absolutely NONE! The colors came out very well, just no black! Help!
After using the kit you will need to run a printhead cleaning, until the color returns.
Is the solution alone available for purchase? I've finished my first bottle and need more solution. Syringe is fine.
Message me directly on Amazon
I am getting comment on printer that says the indicated cartridge is an older generation cartridge and doesn't work in your printer. Why I used this kind before?
Because the updates usually mess everything up.
Worked like a charm.
It took four doses of the liquid to clean it....but it worked. thanks
How often should it be done again. Can I buy the just the liquid, since the syringe is reusable.
Unfortunately currently we don’t sell the bottles individually but if you message us through Amazon we will see what we can do to help you. Also as long as you keep fresh ink cartilage you should have this problem again.
not inexpensive at Amazon Canada, they always double prices. I have used an alternate method for a print problem that began with no black, then no anything. I managed to get the colours working using your method. Runoff runs clear when black cleaned twice but still won't print. Ideas?
After using the kit run a printhead cleaning.
@@BestPrintersThank you so much for your reply. I did do that but that used up all the ink which had been used to do that too often BEFORE I found your site. But that's how I knew your method worked for the colors - but not black. Now my choice is buy a new printer or pay much the same for replacement ink and try again. Frustrating.
@@BestPrinters a second follow up, I ordered some recycled ink that came this morning, still problems, cleaned again and cleaned print heads a few times (using up a whole lot of that ink again) and finally managed a serviceable print - for as long as it lasts, black is very streaky and blue is iffy but this just might serve me for a while. I thank you so much as your video and method worked after several others including HP support did not.
I'm trying to push the liquid thru but it's just running off the top of the printhead. is there something else I need to do to get the liquid to go thru?
Yes, you can try warming up the solution and reapplying.
AWESOME THANK YOU!
My printer has ink all over the place on the right side I cleaned it for hours last night, I tried the self cleaner and ink is loaded in the same area again what would make it do that ?
That is a malfunction in the printer, bag it up and toss it. Or place heavy pads under the printer to avoid the mess getting on your things.
Howzit. What’s the name of the cleaning solution in the syringe? I have a “problem with the printerhead” message every time I turn on my printer. After watching this video, I think I need to get the cleaning solution and give it a try.
You can buy one with this link: geni.us/wArXsZT
will this work on a HP8500 A910?
HP said I needed to purchase a new print head but I assume your cleaning method will actually fix my old print-head?
Yes the cleaning kit will fix your problem.
8/16/2021 The link for ink on Amazon is currently unavailable and they don’t know when it will be back in stock. Do you have any other suggestions? Thanks.
Yes for now you can use this link, amzn.to/3B5Ts95
Thank you for letting me know!
I'm about to try this out myself, but I haven't used it in about a year. It most likely very dusty; is it worth it?
Yes it is very much worth it.
Mine is a 6958 same procedures?
Yes
Can you please resend link to buy ink via amazon, thanks!
Yes here it is, amzn.to/3RjV9aR
I purchased the cleaning kit followed instructions to the letter, printer still will not print green! help?
You will need to do a follow up cleaning with the kit.
@@BestPrinters I did a follow up cleaning, in fact I pushed the cleaning fluid through each head 2 times. A lot more "dirty" fluid out! After 24 hour drying time , I installed ink cartridges. The printer prints well, but will not print green it prints "green " areas bold yellow ???
i have now done 3 cleanings and installed new cartridges and the printer still will not print blue or green???
HP pushed out a new FIRMWARE for the printer that is causing the print head to dry out even more rapidly especially on the BLACK INK due to a shorter printer maintenance/printhead cleaning schedule. I strongly recommend anyone with a 6978 to DISABLE AUTOMATIC UPDATES so you don't accidentally end up with this new firmware. (Probably some kind of "planned obsolescence" for the device since it hasn't had a firmware update in 3 years yet mysteriously got a new one...)
Thanks for sharing.