Thought i was going to have to buy a new printer. Color stopped printing. Black worked fine, but no color. I checked ink level and all 3 colors were low. Bought new cartridges, cleaned heads and same result, no color printing, just black. Took a chance heads might be clogged and bought cleaning kit. After taking my time and following your instructions, yahoo it worked. Printer now works fine. Thanks so much for doing this video and saving me $300 on a new printer.
Yes it just worked! My blue and yellow color was not printing and now with your instructions and buying that solution worked thanks for saving me money!
I have an hp 6968 that was not in use almost one year,following your video I was able to print again. I created my own mix and put it in about 3cc several times and the rest air worked. Thanks so much.
Thank you so much. It has worked great for me! Instead of the solution, I used plain tap water along with an alcohol swab at my own risk. After I have done the " clean printer head" process 4 times, my printer's printing quality is way better now.
My Blue Ink was very poor on my HP OfficeJet Pro 6975. Cleaning kit definitely improved the Blue printing but I wound up installing a new Blue print cartridge and that fixed the quality issue. Thank You for your help.👍
Thank you so much! I did follow your instructions which were easy to follow and especially directions about the printer maintenance and clean heads (once solution dries). I did not use the cleaning kit - I used other "liquid" that I had in my house and it worked well for me but it was a "hack" and I used it at my own risk. Did have to cycle thru the "clean heads" a few times to get the ink back into the print heads but worked well.
I had the message, "There is a problem with the printhead. Oxc1 9a003. I did what you said to do, but still got this message again. Any suggestions????
With HP Office Jet Pro 6978, was having problem with Blue. Your kit corrected this specific problem. As suggested , I clean other colors. My black was working fine, but now white streaks across black on Print Quality Report. Cleaned black throughly 3 times with same streaks, so now printer unusable. Did everything as instructed including 4 new cartridges.. Hopefully you can offer a solution promptly as I will return kit and have to buy a new printer. I was better off before cleaning!
@@MythreeseedsofjoyBlogspot3 I spoke with HP Tech support and they, after a very brief conversation, said printer was done. Time to replace. However, do a clean heads, followed by the 2nd more complete clean heads, and the 3rd even more advanced clean head, and a clean smear. Then restart printer and do a print quality report. If no better, time for a new printer. But, mine had the white streak across black, HP saying unrepairable if abvove doesn’t work. Good luck! Allan R
I also got the same issue, the cleaning kit ruined my working black. I wish I never used it so useless. Wasted money on it and ink that could have gone towards a new printer.now I have to get a new printer. I find the video misleading as it does not work for everyone.
I have a HP 6975 and the black ink is not printing at all. I jrecentlyt installed a ALL new cartridge (black, cyan, yellow, magenta). Printer stopped printing black completely after I installed new cartiridges (purchased at Staples) six days ago and now printer is telling me cartridges are low. The test pages are only showing green, yellow and blue boxes. No black. I ordered Best Printer Thursday received it Saturday and today as I was attempting to clean, I noticed a bubble of ink in the lower right hand corner. Any advice? I am tempted to buy a new printer because I have work to do and cannot continue to delay.
the problem is that I will have to buy another printer. It did not work at all, and I bought the cleaning solution and did what you show in your video, and nothing happened, all my color ink cartridges (3) did not work well. I had to buy new ones, and the only one that was working, the black one, was wasted in all the testing and testing.
I recently brought the Printhead Cleaning Kit to correct the issue of the Black ink not printing on my HP 6975. I have used the product twice so far (each time 15ml). The first time it appeared there was a good amount of black ink. The second time not so much. Looking for advice on how to proceed. Thanks
Hi, that is totally normal, we will need to do is stop any further printhead cleanings. And now you will need to do nozzle, cleanings and deep cleanings that don't require the kit. You can find the settings for this within the maintenance of your printer you can run these cleanings, and the purpose of them would be for the ink to be pushed back into the system.
I cleaned my print heads, but my cyan is not printing at all, not even on the print maintenance sheet. I installed a brand new ink cartridge and it doesn't even show the cyan when printing. I think I may have a different issue. Have you ever had that happen?
I am also experiencing cyan not printing at all. I have replaced the cyan with a new cartridge and ran the printhead cleaning cycle several times, and it still doesn't print at all. Has anyone found a solution to this?
Greetings. Any idea what would cause the HP Officejet Pro 6968 printer head to get stuck on the right end. Printer goes thru initialization cycle just fine until it reaches the very end when the ink catch basin underneath fails to fully retract, causing the printer head to hang up and give a false paper jam error. But, there is no paper anywhere to be found. Really weird problem! Printer is less than 2 years old and it was lightly used. Thank you very much.
Question i only need the black 2 work do i really have 2 buy all the other colors for the black 2 work hp printer. Haven't used in about a year help printer is almost new never had a problem w/it except only wanting black 2 work one other time i cleaned it --it was ok
My printer stopped with the blue color. I have tried everything. Hp Officejet 6820. The callcenter lady told me to buy a new one because to repair would be to expensive. There is no blu at all coming out its all in the color purple. I have bought a new set originals and the problem is the same. Would cleaning bring the solution ?
I am also experiencing cyan not printing at all. I have replaced the cyan with a new cartridge and ran the printhead cleaning cycle several times, and it still doesn't print at all. Has anyone found a solution to this?
My magenta was not working so I bought the kit. I cleaned it twice last night using half of the solution. Not only didn't it fix the magenta I lost the cyan and the yellow as well and had no color at all. I cleaned the printhead multiple times as well, following all instructions. I came back today and cleaned all of the heads two more times and was able to restore the cyan and yellow I had lost and saw a hint of magenta before it faded away again. Now I am out of cleaner, almost out of 4 brand new ink cartridges from all of the printing and cleaning, and I still don't have a working magenta. I don't know if I will go through the trouble of buying another kit if the magenta isn't going to come back and I don't want to lose my other colors again.
Kerri, this is normal. What you will need to do now is run a printhead or nozzle cleaning. You can find this option under maintenance. Run a deep cleaning if possible and that should push all the new ink baxk into the system.
@BestPrinters Thanks for the response. I did many print head cleaning cycles after this, and still no color. I printed a page in color, still didn't work. I used 50% of my new ink cartridges and didn't want to run out by continuing to run the print head cleaning. After 9 times I thought it was enough. I also printed a quality report and all the colors printed but magenta. If I had more cleaner I would clean the magenta again, but with the cost of ink, I don't want to keep cleaning the printhead with all the ink those use.
Mine stopped printing black. I cleaned the printhead many times and that did not fix the problem. I also bought a new printhead, and it still won't print black. Colour is fine. I also replaced those spring loaded pins and the circuitboard, and I bought a new set of ink cartridges (which are nearly empty now from all the printhead cleaning cycles). What could be the problem?
If you have already gone through the process of cleaning and changing out parts on a printer and still not working, you may want to consider just getting a new printer it may be a lost cause.
i havent used my printer in a while its a 6968 i bought ink today it will print but it wont print with color or anything at all so it will just spit our a blank page
My HP 6975 printer has a error message that says “printer problem.” “Remove and reinstall the indicated cartridge making sure it is correctly installed.” It is showing all four ink cartridges installed improperly. I have removed and reinstalled the cartridges several times and tried to install brand new cartridges and continue to get the same error message. Do you have any videos on this problem? I could not locate any on TH-cam. Thank you.
Hey I have hp printer 6970 and for almost 1month my colored ink drained and replace a new one. But sadly no colored work out only black work. Please help me how to fix. Thank you
I recommend using the cleaning kit linked in the description. However in addition to cleaning the print head you can also run a print head cleaning under maintenance, that should bring back the color.
@@BestPrinters thanks for the reply! i bought some cleaning solution off amazon and cleaned it with that. let it soak for an hour since i had already cleaned it yesterday with water. i’m just now waiting another 10 minutes for everything to dry. after that step would you recommend me to run the automatic cleaning? and how many times?
Do you have a solution for error 0xc19a0013? First, it did not print black ink, now all of them. No standard solutions worked. Does replacing the head make sense?
Have hp 6968 I couldn’t print black even with a bran new cartridge. I mixed alcohol with peroxide about 10% each with about 80% warm water (I have water well). About 1 cc in a syringe I let it for about 3 minutes soaking then 3 cc and rest air to create a little water compression, repetition of about 3 times all all the old ink was out. Does work
My HP OfficeJet Pro 6975 is giving me a "Printhead Problem" error message. Just wondering if it would be worth buying the printer cleaning kit & following the steps in this video. The printer will not print at all and will not perform a "clean printhead" from the settings menu.
Hi Sheri!!! My HP OfficeJet Pro 6975 started giving me the same message a few weeks ago. I have not found a permanent solution yet. Just want to let you know you are not alone. If I find out anything I will share.
My printer hp officejet pro 6970 is not showing cartage refill full. I fill again and again cartage ink but not working, print quality is very bad 😢 please help me brother
I did. Then I replaced three colored inks but black still not working. They all show ink but no matter what blacks not printing. Only color is. Used up most of the ink testing! Ready to throw out the window
I bought new ink...The black ink doesn’t come out...I already cleaned it, did the print head cleaning and still the black ink doesn’t come out. It was printing before replacing the ink. Can it be something else?
I cleaned my printer and got it all dried out printed 1 detailed picture and then the black seemed to go out used the whole bottle to clean till no colors replaced all cartridges printed and boom 1 detailed pic then again no black
What do I do if the print quality report looks perfect yet its not printing yellows and greens correctly? I'm starting to think this printer is a total POS.
Costco won't refill a cartridge unless it's below 25%, so I'm supposed to buy NEW cartridges when they're half empty?! They're already $105 a set!! HP is a totally immoral company. My 2 year old printer (that won't print black) and hundreds of dollars in ink are now going to a landfill.
![HP Officejet Pro 6968 How To Clean/ Unclog Printhead - [NOT PRINTING BLACK OR COLOR FIXED]](http://i.ytimg.com/vi/lkVSjDG6wwM/mqdefault.jpg)
Thought i was going to have to buy a new printer. Color stopped printing. Black worked fine, but no color. I checked ink level and all 3 colors were low. Bought new cartridges, cleaned heads and same result, no color printing, just black. Took a chance heads might be clogged and bought cleaning kit. After taking my time and following your instructions, yahoo it worked. Printer now works fine. Thanks so much for doing this video and saving me $300 on a new printer.
Taking your time is key, thank you for sharing!
Yes it just worked! My blue and yellow color was not printing and now with your instructions and buying that solution worked thanks for saving me money!
Great to hear!
I have an hp 6968 that was not in use almost one year,following your video I was able to print again. I created my own mix and put it in about 3cc several times and the rest air worked. Thanks so much.
Thank you so much. It has worked great for me! Instead of the solution, I used plain tap water along with an alcohol swab at my own risk. After I have done the " clean printer head" process 4 times, my printer's printing quality is way better now.
Great!
The first try resulted in no change. The second try with some extra paper towels did the trick. Thank you so much!
Fantastic!
The name of the kit is appropriate! Thank you for the video and referring the cleaning kit! You saved my printer!!! Thank you so much!
Awesome!
My Blue Ink was very poor on my HP OfficeJet Pro 6975. Cleaning kit definitely improved the Blue printing but I wound up installing a new Blue print cartridge and that fixed the quality issue. Thank You for your help.👍
Thanks for sharing
Thank you so much! I did follow your instructions which were easy to follow and especially directions about the printer maintenance and clean heads (once solution dries). I did not use the cleaning kit - I used other "liquid" that I had in my house and it worked well for me but it was a "hack" and I used it at my own risk. Did have to cycle thru the "clean heads" a few times to get the ink back into the print heads but worked well.
I COULD DIE HAPPY!! IT WORKED THANK YOU SO SO MUCH!!!!
Thank you - your suggestions for my ink issues worked. Hooray!
Great, glad to hear it!
Thanks for making this video, this one is the best one which helped me lot. Thanks
Glad to hear that!
This worked wonderfully. Thank you for the help.
Glad it helped! Consider leaving a 5 star review on Amazon and subscribing to my channel.
I had the message, "There is a problem with the printhead. Oxc1 9a003. I did what you said to do, but still got this message again. Any suggestions????
With HP Office Jet Pro 6978, was having problem with Blue. Your kit corrected this specific problem. As suggested , I clean other colors. My black was working fine, but now white streaks across black on Print Quality Report. Cleaned black throughly 3 times with same streaks, so now printer unusable. Did everything as instructed including 4 new cartridges.. Hopefully you can offer a solution promptly as I will return kit and have to buy a new printer. I was better off before cleaning!
This is the same problem I’m having I fixed the blue and now I have streak across my black. Did you find a solution?
@@MythreeseedsofjoyBlogspot3 I spoke with HP Tech support and they, after a very brief conversation, said printer was done. Time to replace. However, do a clean heads, followed by the 2nd more complete clean heads, and the 3rd even more advanced clean head, and a clean smear. Then restart printer and do a print quality report. If no better, time for a new printer. But, mine had the white streak across black, HP saying unrepairable if abvove doesn’t work.
Good luck!
Allan R
I also got the same issue, the cleaning kit ruined my working black. I wish I never used it so useless. Wasted money on it and ink that could have gone towards a new printer.now I have to get a new printer. I find the video misleading as it does not work for everyone.
What a great video, now my printer works again, thank you so much.
Good explanation. Thanks
You're welcome! Consider subscribing to my channel.
I tried cleaning but whenever I try printing a paper. There are no words on it and I don't know what the problem is.
Run a printhead cleaning, after using the kit.
Beautiful work
Thanks!
Great, but I couldn't get the detergent. Is there another liquid in the mixer?.
I dont know
thank you so much for this video!!!! you have saved me tons of money!!!
Glad I could help!
masyaallah tdak sia-sia vdeonya, jal
nsihat untuk kdpannya, tngkatkan kualitas vdeonya. krja bgus
I have a HP 6975 and the black ink is not printing at all. I jrecentlyt installed a ALL new cartridge (black, cyan, yellow, magenta). Printer stopped printing black completely after I installed new cartiridges (purchased at Staples) six days ago and now printer is telling me cartridges are low. The test pages are only showing green, yellow and blue boxes. No black. I ordered Best Printer Thursday received it Saturday and today as I was attempting to clean, I noticed a bubble of ink in the lower right hand corner. Any advice? I am tempted to buy a new printer because I have work to do and cannot continue to delay.
The cleaning kit should break the blockage.
the problem is that I will have to buy another printer.
It did not work at all, and I bought the cleaning solution and did what you show in your video, and nothing happened, all my color ink cartridges (3) did not work well. I had to buy new ones, and the only one that was working, the black one, was wasted in all the testing and testing.
You just made my day.
Thank you for this video.
Glad it was helpful!
I recently brought the Printhead Cleaning Kit to correct the issue of the Black ink not printing on my HP 6975. I have used the product twice so far (each time 15ml). The first time it appeared there was a good amount of black ink. The second time not so much. Looking for advice on how to proceed. Thanks
Hi, that is totally normal, we will need to do is stop any further printhead cleanings. And now you will need to do nozzle, cleanings and deep cleanings that don't require the kit. You can find the settings for this within the maintenance of your printer you can run these cleanings, and the purpose of them would be for the ink to be pushed back into the system.
Super helpful! Thank you.
Glad it was helpful!
Doesn't print head cleanings damage the printer?
No
Since running the clear printerheads uses a lot of ink. I am curious as to where the ink goes?
There is a waste pad that collects all the ink. Over time the ink levels should stabilize. A lot of ink is needed to restore print quality initially.
Will this work on a HP8500 A910?
Yes
I cleaned my print heads, but my cyan is not printing at all, not even on the print maintenance sheet. I installed a brand new ink cartridge and it doesn't even show the cyan when printing. I think I may have a different issue. Have you ever had that happen?
i have this same issue and nothing has fixed the issue so far
I am also experiencing cyan not printing at all. I have replaced the cyan with a new cartridge and ran the printhead cleaning cycle several times, and it still doesn't print at all. Has anyone found a solution to this?
@@jenniLB HP is having an issue with cyan cartridges. They are replacing the defective ones.
I am having trouble getting the paper towel under the print head as I try to return it to position to clean. The paper towel just catches.
Try a thinner fold.
Thank you
Greetings. Any idea what would cause the HP Officejet Pro 6968 printer head to get stuck on the right end. Printer goes thru initialization cycle just fine until it reaches the very end when the ink catch basin underneath fails to fully retract, causing the printer head to hang up and give a false paper jam error. But, there is no paper anywhere to be found. Really weird problem! Printer is less than 2 years old and it was lightly used. Thank you very much.
Question i only need the black 2 work do i really have 2 buy all the other colors for the black 2 work hp printer. Haven't used in about a year help printer is almost new never had a problem w/it except only wanting black 2 work one other time i cleaned it --it was ok
Worked great!
My printer stopped with the blue color. I have tried everything. Hp Officejet 6820. The callcenter lady told me to buy a new one because to repair would be to expensive. There is no blu at all coming out its all in the color purple. I have bought a new set originals and the problem is the same. Would cleaning bring the solution ?
I am also experiencing cyan not printing at all. I have replaced the cyan with a new cartridge and ran the printhead cleaning cycle several times, and it still doesn't print at all. Has anyone found a solution to this?
@@jenniLB I did what you did. In the end it costed a new set of cartridges , a cleaning set, nasty words and I bought a new printer.
Does This also fix Black ink that wont be printed from group 2 in Canon pixma 100
Yes.
My magenta was not working so I bought the kit. I cleaned it twice last night using half of the solution. Not only didn't it fix the magenta I lost the cyan and the yellow as well and had no color at all. I cleaned the printhead multiple times as well, following all instructions. I came back today and cleaned all of the heads two more times and was able to restore the cyan and yellow I had lost and saw a hint of magenta before it faded away again. Now I am out of cleaner, almost out of 4 brand new ink cartridges from all of the printing and cleaning, and I still don't have a working magenta. I don't know if I will go through the trouble of buying another kit if the magenta isn't going to come back and I don't want to lose my other colors again.
Kerri, this is normal. What you will need to do now is run a printhead or nozzle cleaning. You can find this option under maintenance. Run a deep cleaning if possible and that should push all the new ink baxk into the system.
@BestPrinters Thanks for the response. I did many print head cleaning cycles after this, and still no color. I printed a page in color, still didn't work. I used 50% of my new ink cartridges and didn't want to run out by continuing to run the print head cleaning. After 9 times I thought it was enough. I also printed a quality report and all the colors printed but magenta. If I had more cleaner I would clean the magenta again, but with the cost of ink, I don't want to keep cleaning the printhead with all the ink those use.
What if the printer doesn't print anything on the paper?
Blank pages, yes this will fix it.
@@BestPrinters what if the print head won't move, stuck in the far right position
My printer won’t print it just slides the paper out and it’s full of ink what can I do?
My printer is not copying in black & white although it is printing correctly in color and b&w. The page comes out completely black.
Mine stopped printing black. I cleaned the printhead many times and that did not fix the problem. I also bought a new printhead, and it still won't print black. Colour is fine. I also replaced those spring loaded pins and the circuitboard, and I bought a new set of ink cartridges (which are nearly empty now from all the printhead cleaning cycles). What could be the problem?
If you have already gone through the process of cleaning and changing out parts on a printer and still not working, you may want to consider just getting a new printer it may be a lost cause.
i havent used my printer in a while its a 6968 i bought ink today it will print but it wont print with color or anything at all so it will just spit our a blank page
I have that issue as well with color 6978
My HP 6975 printer has a error message that says “printer problem.” “Remove and reinstall the indicated cartridge making sure it is correctly installed.” It is showing all four ink cartridges installed improperly. I have removed and reinstalled the cartridges several times and tried to install brand new cartridges and continue to get the same error message. Do you have any videos on this problem? I could not locate any on TH-cam. Thank you.
I'm having the same issue
Yo a bit of the solution went into the printer it went inside is that ok?
I have a HP 6600 office jet it’s been a while since I used it and notice ink spilled all inside. Do you think it’s salvageable? TIA
Yes, I have revived many printers in that condition.
Hey I have hp printer 6970 and for almost 1month my colored ink drained and replace a new one. But sadly no colored work out only black work. Please help me how to fix. Thank you
i bought some new ink and cleaned out the print head with water however when i’m printing only the blue ink shows up
is this because the rest need cleaning? please help
I recommend using the cleaning kit linked in the description. However in addition to cleaning the print head you can also run a print head cleaning under maintenance, that should bring back the color.
@@BestPrinters thanks for the reply! i bought some cleaning solution off amazon and cleaned it with that. let it soak for an hour since i had already cleaned it yesterday with water. i’m just now waiting another 10 minutes for everything to dry. after that step would you recommend me to run the automatic cleaning? and how many times?
Do you have a solution for error 0xc19a0013? First, it did not print black ink, now all of them. No standard solutions worked. Does replacing the head make sense?
Mines giving same error 😫
Thanks for this video unfortunately my printer is printing blank pages I’ve tried cleaning It But it didn’t work what should I do?
I'm having that same issue have you gotten a solution?
Have hp 6968 I couldn’t print black even with a bran new cartridge. I mixed alcohol with peroxide about 10% each with about 80% warm water (I have water well). About 1 cc in a syringe I let it for about 3 minutes soaking then 3 cc and rest air to create a little water compression, repetition of about 3 times all all the old ink was out. Does work
My HP OfficeJet Pro 6975 is giving me a "Printhead Problem" error message. Just wondering if it would be worth buying the printer cleaning kit & following the steps in this video. The printer will not print at all and will not perform a "clean printhead" from the settings menu.
Hi Sheri!!! My HP OfficeJet Pro 6975 started giving me the same message a few weeks ago. I have not found a permanent solution yet. Just want to let you know you are not alone. If I find out anything I will share.
If you have an error code, you may be better off with a new printer.
My Printer gives me an error "There is a problem with the printhead Oxc19a0014 - will this help?
My printer hp officejet pro 6970 is not showing cartage refill full. I fill again and again cartage ink but not working, print quality is very bad 😢 please help me brother
this is ridiculous. I cannot print so how am i going to print a status report?
Then just clean all the nozzles.
I did. Then I replaced three colored inks but black still not working. They all show ink but no matter what blacks not printing. Only color is. Used up most of the ink testing! Ready to throw out the window
I bought new ink...The black ink doesn’t come out...I already cleaned it, did the print head cleaning and still the black ink doesn’t come out. It was printing before replacing the ink. Can it be something else?
Same here, did you figure anything out? I'm so frustrated 😞
Autumn Cone nooooo 😩😩 , there was a page that did print and then that was it so idk what to do anymore
Hello did you find any solution to this problem
How could I print a report if my ink doesn’t print smh
So if you are printing blank pages then all the nozzles need to be cleaned.
Why not just replace the print head for the same price as the cleaning kit
Risky and not the same price.
Should about half an hour after adding the solution and drying it up ?
I cleaned my printer and got it all dried out printed 1 detailed picture and then the black seemed to go out used the whole bottle to clean till no colors replaced all cartridges printed and boom 1 detailed pic then again no black
Run the print head cleaning until all colors return.
What do I do if the print quality report looks perfect yet its not printing yellows and greens correctly? I'm starting to think this printer is a total POS.
Costco won't refill a cartridge unless it's below 25%, so I'm supposed to buy NEW cartridges when they're half empty?! They're already $105 a set!! HP is a totally immoral company. My 2 year old printer (that won't print black) and hundreds of dollars in ink are now going to a landfill.
wont print that I clean it
Best Printer's Cleaning Kit: geni.us/wArXsZT