THIS was the LAST STRAW...
ฝัง
- เผยแพร่เมื่อ 28 มิ.ย. 2024
- The moment I decided to leave the dealership for good
Why I left the Dealer - FULL STORY
• Car Companies don't wa...
#automotive #mechanic #dealership
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The content of this video is available for informational and educational purposes only. It is not intended to be a substitute for the professional advice of a mechanic who has personally inspected your vehicle, nor does it create a relationship of any kind between the CM Autohaus and you. Every situation may be different, and CM Autohaus does not make any warranties, whether express or implied, as to the accuracy, fitness, or applicability of the information or automotive parts portrayed in this video to any project and makes no guarantee of results. CM Autohaus and any sponsors of this video will not be liable for any damages related to personal injury, property damage or loss of any kind that may result from the use or reliance on this video and/or any automotive parts represented in this video. You are using the information and automotive parts portrayed in this video solely at your own risk. - ยานยนต์และพาหนะ
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The world needs more honest, experienced, and TALENTED techs like you who actually care about doing the job right.
Needs more experienced and talented tech making TH-cam videos? Lol you realize they are out there
there would be more techs like him if they got rid of the busted flat rate pay system
Wrong. This guy only cares about how he gets paid
Techs get fired for being honest !
a lot of people do the job right and dont make youtube videos to pat themsrlves on the back about it
The amount of incompetence in the auto repair industry actually creates a HUGE opportunity for someone who would do the business RIGHT.
You think that is only auto repair industry? Well, it is not much better on the OEM side of the fence. To further the discussion, aerospace is not that gr8 either
People don't even want to own cars so they definitely don't want to pay more for high quality mechanics
Most good Techs leave the field because the hacks make more robbing customers.
You gotta start your own shop these days as a mechanic to get your worth out of the industry. Theres good money to be made that way. Here in south florida so many bum shops make a killing doing general repairs cause nobody wants to go a dealership these days, the public is more aware, so If anyone competent with honesty starts their own place youre bound to making good money worth your effort.
No it doesn’t. Cause customers do not know it. Technicians lie on the report to do less but get paid more. If this problem gets solved, it does. But unfortunately, at this moment, not at all.
I’m a mechanic. I don’t know this guy, but he sounds pretty honest. The dealership just lost one of their golden geese. They’re going to end up in a shit storm.
Is this usually true on most cases? Just can’t believe someone in authority would deny a tech honesty or competency doing the job the right way
he needs to stop talking to a camera alone in a garage and do something productive
Yeah. In most circumstances the honest tech gets railroaded in this day and age. They want the sleeziest salesmen and techs they can find. I was a motorcycle salesman for a Yamaha dealer/finance manager and the things I was forced to do by ownership was disgusting. I don’t want to say too much because I’m still disappointed in myself to this day. I needed the job. Let’s just say that most of the time you don’t really have to prove and verify people can pay their loans. This was 10 years ago but nothing has changed. I’d willing give loans I knew in my heart people couldn’t afford. Sometimes I felt so damn bad I would tell them and they still wanted the loans. It’s a disgusting game at dealerships. Eventually it’s going to come out that these loans were as bad as the mortgage crisis. I’m surprised they’ve been able to hide it this long. Sooner here than later we’re going to see an industry overhaul when the shit in the dark comes to light.
There are some good dealerships, there are. Few and very, very far between. I was winning awards in sales, and in front of my sales team they had no idea the predatory lending going on. I was constantly under pressure to sell or be demoted. The owner threatened the sales financiers with demotion and berated us. We were watched on the cameras 24/7 and if we got caught discussing anything it was are arse. This is common practice. Kneeling down to shake children’s hands and all these are phony sales tactics to show we were small like the kids and we were one of them. It was all bs. Some of the sales people would say f that kid when they just exited stuff like that. Or fat little Fer and so on and so forth. That’s the real world of the sales floor.
@@MrSocko-vn7fw are you a mechanic or a salesperson? you said both but it sounds like you mostly do or did sales?
I was a service manager at a dealership that paid techs salary instead of flat rate. Employee satisfaction was much higher, fewer disputes between techs worried about some getting fed good jobs, and quality of work was outstanding. We tracked flat rate hours and used it for productivity calculations. Best job I ever had. Flat rate drives poor behaviour.
Another idea is to have OEMs employ the techs and have dealers in a region rent their services from the OEM.
Removes the dealer monetary conflicts and still allows them to "take care of customers"
Need more service managers just like you salary instead of flat rate I definitely be a loyal employee!!
What was the average salary of an experience tech?
It’s not just auto boys. Feels like every industry has a tiny amount of actually talented and skilled workers.
Agreed. Too many people willing to lie about someone's experience to get a buddy hired. I respect the loyalty, but thry aren't doing their company any favors when the new hire can't actually do 30 percent of the things they said they could.
Left the auto industry altogether. It’s practically legal salve labor.
Best thing I ever did, not to mention now I actually like working on my car again and it doesnt feel like unpaid overtime 😂 Do miss the work environment and free oil changes and lift access tho
The customer thinks your getting 150 dollars an hour off the labor. What a joke !
Yeah i just got my degree in automotive engineering and i am starting to foken regret it already ...
Salve like ointment?
Amazing how underpaid dealership mechanics r
When I left the dealership, I was close to the shop foreman and he told me, If I was going to another dealer, he would try to stop me, but since i was getting out, he was not going to stop me! best advice!
i feel your pain brother. i'm a subaru tech myself. fortunately our shop does things correctly. one of my stories at an aftermarket shop goes like this. a tech did a diag on a pontiac torrent that had 100K on the clock. he told the service writer that the EGR valve was bad. so he had the next day off and they told me to install it.knowing that this tech was a dumbass i did my own diag and found the PCV and its tubing needed to be replaced. the service writer said replace the EGR valve because he didn't want to call the customer back and sell them the correct part that was failing. well the car came back 3 or 4 times with check engine light on. these other times i told them same thing PCV needs to be replaced. nope just clear the code and send it out. welp the final time it came in the engine had blown. the customer actually pulled me aside and asked why the engine failed i told them why. well a lawsuit followed and my company ended up buying them a brand new car. a simple little part that cost under $100 could have saved the company thousands. its just not subaru, there are plenty of shady people in this industry. and it drives me crazy as well.
I feel your pain bro! Worked for honda 23 years. I left 7 months ago and dont regret it. I've been through all the stories you've mentioned in your videos. Take care bro!
I too worked as a Honda tech for 30 years and lived the life of all the dealership headaches, frustration and bullshit. Got tired of all the warranty engine ring jobs that didn't pay squat. That was my straw that broke the camels back. Went to Carmax and life was 1000% better. Paid well, great company, no flat rape. Retired last April. Leaving the dealership was one of the best decisions of my life.
Subaru techs have seen more engines out of a car than most people ever will in their lifetime. lol
Ej257 glass engine pos
Kia and hyundai techs will give em a run for their money lol
@@nazc0 seems like a bad competition to win hahaha
No performance upgrades for me, just add additional cooling modifications,
( I am originally from Arizona and I never want to see the thing get hot even though I’m now in Missouri)
@@nazc0this is true, I worked for Hyundai for almost a year. Not doing engines, but we literally had like 2-3 guys dedicated to doing engines lol. Cars are hot poo, would not recommend anyone buying a Hyundai/Kia
Great employers KNOW and UNDERSTAND that honest hard workers, are not just employees, but their most valuable asset.
i worked at Toyota (MDT) for decades..... we had a similar situation with a celica owners kid who would take the car out on weekends, and he mis-shifted multiple times blowing up the engine. he kept wanting it covered under warranty. i feel your pain bro.... my best day was when i finally left dealership life and took up work in another field.
Honest automotive technicians are on endangered species list and you are one of them.
They usually get fired because the crooks make all the money for the shop.
Sounds like you were the ONLY honest tech at that dealership.
People don't care about when a man is getting chewed out. That senior master tech would not get away with talking to a female like that. He knew that and that's why he did that. I will say, it is commendable that men like you tolerated that garbage, patience like that will pay off
It was the service advisor that cussed me out in the lobby in front of customers, parts dept, the other advisors, and the receptionists. I was so in shock and humiliated that I couldnt say anything.
@haus should have reported the SA to HR for creating a hostile work environment.
Retaliation in the work place is real. And I have a family and an education I was paying for@@fmtien
I’ve been hearing a lot about how these dealers are having trouble finding good techs. It’s because we get treated like shit and are tired of it. We make these companies the most money by far, compared to the other departments. Im at Lexus rn averaging good hours but sometimes i wonder if it’s worth all the stress?
Hey man, just keep moving foward. You will find your place. Good honest craftsman will end up were they are supposed to be.
Hey Bro. I've seen this video and your previous one pop up on my recommended page. I'm a Subaru Tech working in Ontario Canada. I've recently just gotten licensed and am super proud of myself. I've been working at this Subaru dealer for about 2 years now. Just wanted to say, your videos have been very eye opening and educational. Thank you. For the most part, we're a pretty small shop with about 5 licensed technicians, and I showed them all your videos. They were like "wow. this guys speaking the truth". The automotive industry is going down the drain & people are leaving in big numbers. For me, I love working on cars, and i find Subarus very easy to work on. but yes, what you say is true, there is very little skilled labour left in this trade. I'm hoping I can be one of the few who does the job right every time. & yea sometimes you get fucked, but many times it's nice gravy. I guess I'm still pretty new to the industry and haven't really seen the full spectrum of how bad it gets. I relate to where you say you're a nice ass guy & maybe sometimes get taken advantage of, and for me i kind of shrug it off as "oh its okay, im helping a brotha out". But yes, i''ve learned to stand my ground a bit & I hope I can somehow get to where you are one day. Thanks for making great and enlightening videos. Appreciate you
Thank you for the well written and heartfelt comment. The best advice I can give you is do NOT give your life to the dealership. YOU and your family come first, your skill set and integrity as a person can get you a paycheck anywhere you desire.
You really want to work in your own shop. Most guys do side work to fully benefit from their labor.
@@outkast40 see I get this, but as a young tech, the overhead costs of owning your own shop, especially in Canada far outweigh the benefits imo. I don't know much about ownership but I'm pretty confident as a leader and a teacher and think I would do a great job. But like I said, overhead costs & even obtaining clients/customers.... idk if it would be sustainable enough
Doing your own shop should be a goal. I worked for Ford, Toyota and Subaru. I worked with amazing people but the owners of these places were all crooked. Automotive is a scam at the top, but us independent mechanics and tuners are the last bastion of honest work.
Listen to me when I tell you THIS..LEAVE THE AUTOMOTIVE INDUSTRY NOW..I'm a 25 year plus tech at Subaru in ontario Canada I'm near the end of my career 5-6years left..then I'm done..working for the Dealership is horrible Subaru has never in my 25 years ever done anything to help techs let alone make it better..in fact they have made it Worse..Flat Rate is only in Ontario not in other parts of Canada..the only person who wins in this scenario is the Dealerships..you would dedicate your life Career etc ..and for What?? A extra 0. 2/ per hour..LEAVE NOW..your only 2 years in you still have a chance to do something better..
Good decision my friend
I will take my GR 86 to your shop.
Look forward to meeting you! I bring my dog everyday
This video gave me a little PTSD. My last dealership I quit because I kept getting shit warranty jobs, meanwhile the tech across my bay kept poking holes in radiators in every other car. No joke he had a stack of radiators at the end of his bay. He would literally replace 1 or 2 a day. He actually got fired from his previous job for lying about a car needing more work than it needed. Saying it needed a radiator or spark plugs when it didn't. Water pumps on every other hemi. Would come in late, hang out until a easy diff service came along or 60K tune up and hand off the crap that was due now by noon or 2 pm when he was handed the ROs in the morning. Get drunk on the job everyday and snort opium hash. He would hand me the evap cores which required a lot of interior removal on ram trucks. Hybrid Pacifica crap. High pressure fuel pumps on 6.7 diesels. Dumb shit. He would flag 150-180 hours, meanwhile everyone else in the shop was making 40 to 60 hours struggling to get work.
And get rewarded lavishly from management for being the highest producer of course.
I left the tools once, was persuaded back into it by a dealership, I was used and abused and I got into trouble for doing things correctly, meaning slow. I didn't receive any training to update myself either. I no longer work there and I'm at a cross roads as to wether to try another workshop or dealer or just walk away from the trade all together. I feel your pain. In my experience dealerships just use and abuse you, whilst smaller workshops at least try to treat you correctly, but not always.
Many techs locally have gone into completely different trades (but with complimentary skill sets) or work in tech
Management hates us gear heads because they think we break stuff it's the bad elements in a shop that ruin our reputation...
Keep your head up, mechanics is tough work but you can excel if you keep your honesty and standard. Best thing you can do is open up your own shop ad take care of your customers the way you know you should and the money and satisfaction will come. Wish I had a mechanic like you down by me here in Orlando Fl
I think there shouldn’t be service advisors unless they’ve worked as a mechanic for 1-3 years
Shouldn't even be 1-3 should be at least 3 years
The best advisor at the last dealer I worked at used to be a Comcast sales man, knew nothing about cars, and came into the shop just to fart on you - hand chosen by our GM - I cant make this up
Mandatory 5 plus years. 1-3 years is a joke
I am a technician of 34 years that worked for Acura and walked away because of the flat rate warranty that always under pay and the dishonest tech makes all the money. A tech I worked with keeps old brake pads in his tool box and will show the customer these brake pads, and sell the brake job but the pads on the car will still have more than 50% life in them. This tech will also sell a valve adjustment and not even adjust them. Then when the car comes back of tight valves it is always given to me to repair. I would tell the service manager. The manager would say he is too busy to repair it and I would have to do the repair. The said truth is he was busy doing the same thing very day making huge money doing all the grave work and ripping customers off. The truth is this tech doesn’t even know how to adjust valve he doesn’t even know the difference between the intake valve and exhaust valves. I hear you and understand most of the techs that have been working at it for 34 years like me are all leaving because we can’t make a living at warranties low flat rate pay. And did you know Subaru will not pay a tech to diagnose a problem!! In Canada I don’t know how that is even allowed
OMG that’s terrible bro…34 yrs of nonsense? Mennn
I've worked at several dealerships in the US and almost none of them pay for diagnosis under warranty except for Honda in my experience...so I feel your pain.
I worked at GM dealer, GM would pay some diag time because they said it is incorporated into the labor op. Yeah right.. also they would paid up to .3 for any concern the couldn't be verified (CND, NPF) only if you had the right time punched and your very well written story. Cross your t's and dot your i's kind of thing. Otherwise if that criteria wasn't met on either the service manager would kick it back and you were SOOL. (Sh*t Out Of Luck.)
I’m so glad I found you’re videos man. I went through all the same stuff at Honda!!
This video is so timely, revealing and helpful to all of us during this time of US auto industry upheaval. I've been a gear head for decades, bought a 2015 Subaru outback new and can even from my consumer perspective, I could see a lot of the dealer BS that is talked about here.
The glass fills up over time. Most of time we suck it up. “Take a drink from the glass”. To prevent form overflow.
But sometimes we can’t take it anymore.
And we make a mess. The glass overflows.
Breaking point.
I'm subbing,as a Former Tech the dealer life ain't it.
I hear you I spent a decade at a Cadillac dealer, it was not all bad but I fixed a lot of transmissions for 90 bucks that the trans shop down the road would have got a thousand, the thing that really got me was service advisers and managers thinking that they know more that me, I am the one with the education and a 100,000 dollar investment in tools, I dealt with it, became friends with the owner, they did not mess with me anymore, also the factory rep is still a close friend, I got paid and did not have to deal with the politics anymore, I called the customers directly and got the car repaired, sometimes you need to bypass the idiots to get things done
Since you left, id report all this to subaru corporate or district warranty manager. I think your service managert would love an audit. lol
There is a huge disconnect between corporate and the dealerships: I remember our field service tech was absolutely shocked to hear our shop foreman was paid regular ol' flat rate
Thanks for telling your story. My limited experiences having trivial service done poorly by the dealer of my nearly-new and low mileage Impreza makes me 100% believe everything you said and tells me I should just sell it before I have any serious issues. It's disgusting they'd put techs in this position.
Your honesty is appreciated by the end user's/vehicle owners majority of the time. As a Lexus Dealership service tech I can really appreciate this story and verify it's validity. No flat rate technician wants to perform tedious warranty work because an honest tech will lose time/money.
Like I said before.. leaving the dealership was the BEST thing I ever did. It's stressful now but you will be very happy down the road. I got stuck doing CVT rebuilds because they paid bad under warranty. Other Techs would just slap them together and a few K they would be back and I get a "hey Mike can you look at this CVT it's the second time in for this" Shit gets old!
some of the car channels advise avoiding CVT cars altogether when looking for a used car, especially if ur broke and cant afford to do major repairs
@@MrSamadolfo CVT's have gotten better over the years and some brands are OK but personally I would never buy a vehicle with one. I own 3 vehicles 2019+ and none have forced induction, direct injection or a CVT... it's getting harder and harder to find vehicles without them.
@@MrMike-fn4hi 🙂 neat, thx for the info
I bought a brand new 2014 Subaru STI, engine randomly died one day on the freeway in 6th gear at 2100rpm @ 31,000 miles. Subaru replaced it under warranty. The tech missed one of the hoses that caused an over-boost condition (didn't find out immediately because I followed the break-in procedure for the first 1000 miles), otherwise the work seemed fine, but I didn't want to risk it, and dumped the car @ 34k. Still miss the car every day.
good idea, but now the new owner mite get screwed down the line, nobody should be driving it if they are broke cause they wont have the money for an engine job
Dude i do NOT miss dealing with crap JUST LIKE your sti example. Oh and dumb customers with their dumb complaints and constant whining. And yeah i had a drawer full of valve buckets that every other tech would come after although i always had them order new ones to replace mine 🤣. Your stories ring so incredibly true as to exactly what ive seen in the dealership.
Many of us have a 'dishonest coworker pushing his work onto me' story.
@@boggy7665 do what
Wow, got 5 mins into this video and my heart breaks for what you went thru. The problem is that dealers are squeezing mechanics to make the big profits, but the opportunity for you CM autohaus, the market will reward you for your honesty and character! It is mindblowing that Subaru would even take warranty work for somebody who modified their car beyond putting a highflo air filter!!. I think you would be a great person to start an independent shop. People, like myself, will pay fair prices for work that NEEDS to be done.
10:18 thank you brother.
I’m glad you’re an honest mechanic with morals. Personally I would’ve walked out that day after realizing the unethical people you were working for, however I do understand your personal situation at that time would have probably dictated what moves were best for you. With that said thank you for continuing to work in this field and share your knowledge.
Been there , Told I was to slow , but I was 5he only one who actually made repairs ,, so many guys hang a part and send it out when it comes back with the same problem I get the job to figure it out , loose my ass in unpaid time and then get yelled at because I don’t make money because I am to slow , .of course if I made more money the shop makes more money but at some point don’t you run out of customers because you work sucks ! You see more and more warranty work because the shop gets a bad rep ,, well deserved too! God bless you for having the morals to do it right for a person you don’t know and you do it because your a PROFESSIONAL! Good for you
Greetings from Canada. Love your honest informative content.
Thanks for watching!
Man it's cool that you care enough about doing high quality work that you left and opened your own shop! I wish I was close by so I can be a customer. I just bought a Porsche and I'm taking it to independent mechanics when it needs work done.
7:33 "The chickens come home to roost."
im amazed ANY of those blocks were covered. Especially being modified, Subaru around me tries everything possible to not replace an engine. Even when it IS a grandma driver who stuck strictly to the oil change and maintenance schedule WITH the dealership for every single item... They would still try everything in the book to get out of replacing it. Having a tune or Nearly Any modification is an automatic denial. Mechanical/Internal modification is a no brainer.
Exactly. Kind of a red flag IMO. and for a 3rd time. Hard to believe
I have no idea how he got it covered 3 times. I even filed a case to our Tech Line about his car being so modified. Yes usually we try to decline warranty/good will as hard as we can
@@CMAutohausI made this mistake of purchasing a modified 02 wrx back in the day from the dealer. It made more power so it broke that glass 5 speed and the dealer told me to kick rocks... but they sold it to me modified 🤷♂️ But hey, rough driving I guess. Traded it in on a brand new 06 sti and never looked back. Subaru hated doing warranty work on the 5 speed manuals. After hearing your story it all makes sense.
I had a hunch before about what was going on in some service shops, but, this just made it very clear that what I thought was going on, is going on.
Once when I was apprentice at Mercedes, they asked me to remount a tire the other way so the big chunk missing out of the sidewall would not show on a CPO car going to the sale lot. I politely declined, but I bet they got someone else to do it.
When you think about it, dealership lobbyists made this entire industry a joke
you are the professional tho. F that bro you deserve better and they ain’t doing it there.
I’m proud you had the gumpshion to speak out and express your concerns. Thank you for your honesty…. I had no idea dealers were double dealing the techs. It’s wrong.
Don’t give up. You seem like a stand up guy and people respect honest mechanics. Any chance you can do your own business? The world needs more people like you Hang in there… lol, my bad… I had never seen your channel before and the video popped up in my feed. Right after watching this one another of your popped up next and now I know this was explaining something while ago. Awesome to see you have your own!!! Wishing you much much success!!
very common story at dealerships
Feel your pain...love how people who never worked on cars(management)tell you how you should fix a car.
brother I was at a General Aviation shop for 5 years, very similar situation. you did the most you could, at the whim of those that should have done the right thing but instead return to service time becomes more important. good on you.
Glad your channel turned up on my stream. Thanks for posting.
This has been an example of my entire working career as a electrician working for contractors . You got so many different personalities and agendas that you work with and for and many times they don't match your thought process . It's something not to get upset about . You probably hold a hire level of expertise than the rest and that may include your boss . You would think that would be appreciated but many consider it a threat or take advantage of . Over time I learned to be less forecoming with information and knowledge but like you wasn't happy so I decided to be my own boss and I could not be happier .
This is why I do most of my home and vehicle repairs myself . Hiring someone you don't know what your going to get .
Don't take what you had to go through personal . These guys live a step below you and that's how they live in their world .
🙂 agree, these dynamics are everywhere, any career, any job, any part of the world, if ur a good and meek and sheep type of person then the wolves of society will always bully u, it sucks but thats the way it is
A good friend of mine worked as a tech a lt a toyota dealer. The stuff he told me was along these lines. He even said that they did not have a single torque wrench on the entire shop.
Dealers are are a poor choice unless your vehicle is under warranty.
Sorry for the op, glad I've left toxic environment's like those, valve adjustment is one of my favourites.
You did the right thing. Life doesn't always reward honesty, but it pays off in the in long run.
I know your trying to be serious but the way you explain it is so funny, keep up the good work.
you gotta keep posting your stories, they are absolutely crazy
worked in a service center where swapping the brake fluid in the reservoir counts as a "brake system flush"
fuck me i hated myself for doing that to customers
but I was the intern and i needed to keep my head down if i wanted to graduate that year
for the longest time i was under the impression that dealerships was the best place to get my vehicle serviced, with independent shop being second. ho boy i was VERY wrong
I do aswell and we all know it is a scam
you're right, I quit my last job just for that reason. Good luck on your next endeavor.
I started out in a foreign car repair shop back in late 60’s and into the70’s. Started in VW,Porsche and Audi dealership in Utah in mid 70’s. VW dealership in PA late 70’s. Many valve adjustments with buckets on the early Rabbit engines.
I was lucky to have good service managers and good fellow engineers workers.
I made the change into micro electronics because noticed how tough working as a mechanic has on your body. I joined the Navy and did six years with the added 2 years to a normal 4 year enlistment to get two years worth of advanced electronics training. Well worth it.
Hope you find a better working environment and keep up your good work ethic!
I’m not sure why I am mad too hearing this story. But I want to thank you for your lesson and story’s.
Hope you find a shop that appreciates you bud. good luck.you deserve better. 😊
Hey man, I was just browsing and saw your video pop up. I also have my own channel, and cheers to leave the dealership for doing things the right way! I've been treated poorly myself for doing things the right way also. One day we will win!!
You made the right decision! Hopefully they learn to treat their techs better because they need good techs like you more than you ever needed them
I feel your pain. It brings a saying to mind. "No good deed goes unpunished". It goes a long way to know that you did the right thing when it would have been easier not to.
I am glad that you have left this shit hole of a dealership.. I recently have left one like this too and now I am much happier in the new place. Keep up the good work.👍
People don’t want to pay attention to the fine details. Except for this guy and myself. You remind me of myself. I get the same treatment and am very similar to your personality type.
I asked a local dealer's service writer how valuable his electrical technicians must be. He said his boss had let him go... a month later they had to hire him back (if certain cars were to be fixed). I bet they compensated him well and treated him better.
Left the automotive industry shortly after joining it. Now Im finishing a health science degree. Shame though, had the most fun as tech working with friends....dealerships just refused to pay a liveable wage
Ideally the Dealer is suppose to keep on the shelf in the parts department all the various sizes of the valve train, so that the mechanics can borrow them to find the right size to order the first time, then u take it back to the parts department and they put it back on the shelf. And as far as that modified car I don't know whats up with that because as soon u put it on the lift and its obvious that its a street racer car deal then ur suppose to tell the customer that warranty doesnt cover this, ur suppose to get paid non warranty time and on top of that since its modified u get paid the actual time it takes u, if it takes u a couple weeks or a month or two months it is what it is, if the customer complains then tell them to pick up ur car and take a hike. Too many customers and delusional and are scammers.
Agree. I don't understand why a modified car would still be under warranty. Nobody should be working on the car except the dealer under warranty.
Idk, hard to blame the guy when the dumb dealership did the engine twice.
I think it really depends on the brand and the dealership culture you're part of. BMW tends to be a lot of warranty work and while it is tedious, they're known to pay well. Toyota has less bs in general and most engine jobs are customer pay which is nice. I'm at a great place that gives free lunch once or twice a week, new shop equipment and ample supplies, and other techs who are pretty helpful and supportive. I'll say though that where I'm at is definitely an exception to the norm which is the sad part.
I never heard of a place like that
@MrSamadolfo Dealership is pretty new, only about 6-7 years old. Only have 27 bays so plenty of work to go around; they're planning on doubling up soon actually. Although Toyota quality isn't what it used to be, at least they don't leak oil within the year or blow up engines too often. I can't imagine what the Hyundai/Kia and Nissan dealerships are like, seems like hell over there.
@@nateTrh 🙂 interesting, well as long ur not being bullied and everyone is cool then stay there, yes alot of the mechanic car channels are saying to avoid new cars and get urself instead something used and has a good track record of bullet proof, inflation is out of control, people cant afford to fix their cars anymore, God help us all.
@MrSamadolfo Yeah, I wouldn't ever buy a new car now unless you just had boatloads of money. I actually have an e46 330i and z4m coupe and they're pretty good if you keep up the maintenance. Best to buy used and fix up yourself if possible.
@@nateTrh cool, good to know 😊
I’m glad I came across your video- the factory service structure needs to be predicated on the service guys- not the sales, engineers.
I hope you never give up- but I’m glad you’re honest and a repair shop would be lucky to have you.
I was just a detailer, my last straw was my boss coming and yelling at me before i even had clocked in to start working. That was it for me. Walked in the same day and told him im putting my 2 weeks in.
I consider Good mechanics extremely intelligent and are able to work anywhere fixing anything!
You’re a good man and you did the right thing ! You will find people that will appreciate you, if you haven’t already!
Yup been in that position plenty of times. It really sucks to be loosing time on a big job because you're doing things the right way meanwhile everyone else is raking in the gravy. One of my many favorites is when everyone see's you doing the big job and then ask you for all the tips, tricks, and shortcuts so they can do it and not lose. Flat rate can make bad techs look good and good techs look bad. Everyone always wants the honest, highly skilled and highly trained techs but never want to pay.
You are a good honest worker . You parents must have brought you up well. Subbed immediately.
It's a tuff business for sure. I've left shops that wanted me to spray paint a starter with a bad connection, one that wanted to give my work to his son in law, another over physical threats.
It's always best to move on and every single time I made more money.
Have to stand up for yourself, but also know when to pick your battles. Tuff balance.
Hey bud don’t feel bad. I was an Audi tech at a dealer and I would constantly get screwed over in similar situations like you. Get screwed on book rates from other’s comebacks. Hence why I don’t work there anymore. I feel your frustration and in the long run…you made the right choice to leave.
That last sentence hits home. Ive been there countess times. Thats the moment you know that location is no longer tenable. Move on, or wash hands and close shop. But you didn't and you should be incredibly proud of yourself
All car guys will appreciate your honesty!
I’m often reminded of the quotes: “No good deed goes unpunished” and “No misdeed goes unrewarded”.
My father was aircraft mechanic and I grew up around engines and airplanes. I always had great respect for the trade. One rule my father had was to never touch someone tools or equipment without their permission. If your beak someone tool replace it with a new one no matter how old or used the tool was. I hope you find a shop that appreciates your talent.
Good thing that you left a place like that! Unfortunately most are like that! 👍
I watched your other vid too, very telling and rare to hear what actually does go on behind the scenes but we already know happens. I'm happy to say I haven't taken any of my cars to a shop or dealer in the last twenty years, a Jeep Jk, a 996 and a Chevy Volt (can't work on this one though).
With all you've learned, at some point, you should open your own shop. Good indies I know and hear about seem to be making a killing lately, getting more work than they can handle is not a bad problem to have.
This happens in guitar repair too. Warranty work for the manufacture pays about half our normal rate.
You are correct sir. Love the video. I wholeheartedly agree with what youre are saying and it is the sad truth about the automotive industry. There are those who work and do honest jobs while others who are spoon fed at the expense of others. Not sure if im glad im out of the flat rate or Comission based automotive world
Good to explore while you are young.
I'd be interested to hear the response from the service manager after you explained to him about the valve adjusting situation, and the fact that you've been given the task of correcting other's mistakes because they didn't do the job right.
Left dealership work for similar reasons, doing things correctly by the book for the best repair while being great for my ability to sleep at night and pride in doing a great job. This is the pathway to the poorhouse for many, I think its great you got out of that racket early. wish I had done the same, take care with your skills and ethics it will happen for you.
Honestly, from my own personal experience at working for a dealership, that's just typical dealership drama. Working for a mom & pops shop with people you get along with is a lot less stressful than a dealership.
Wow. That's worse than flat work. This shit is why there isn't very many honest techs left. All the good ones get effed over, tools borrowed and taken, and crapped on for taking the time to do it right. Also, good on you for taking the time to do that valve adjustment the right way, Holy crap. Getting written up for doing the job right.
I stopped working for people about 7-8 years ago and never been happier. Just with the word of mouth I am busy throughout the year working on cars I want to work on the right way.
I've been where your at many a time working in a dealership environment. Bravo to you for doing it right, it tells me your a morally well balanced honorable person. Hope you find an employer who appreciates your knowledge and abilities.
Sincerely CWO Arni Shook retired US Army
Man, I feel your pain, brother. I walked away from the dealership life for the same reasons I decided to work for myself. The best decision I ever made.! I almost left the industry myself. A lot of the writers and service manager ms have never wrenched a day in their life, and it shows. the dealerships hires them for customer service but god are they stupid they constantly shit on the techs
Thanks for Sharing............At the "Stealer" it is all about making $$$$$$$......You can just go into any Dealership and you look all around, it is easy to see the "Overhead" is through the ceiling in order to keep the place "Profitable".....In the end it is the Tech and the Customer that get screwed. In this scenario, because the customer was "Shady" and the previous Tech too, by cutting corners, you got holding the bag. It is crazy that you got called in for getting parts to do the job "Correctly" on a warranty job. Warranty Work tends to mean lot times from with way the Dealership is set up, put a "Band Aid" on it until the Warranty Expires, so that it is on the "Customer's Dime" to really "Fix" the Issue later on down the road.
No good deed goes unpunished.
Sadly this rings true far too often. I turn wrenches myself on my own cars, and I've seen the half-assed work that the previous owner(s) performed. I don't understand why someone would do that to their own car.
Thank you for being a honest tech - you are a rare breed.
Seems like there would be opportunities for you at an independent shop as long as you find one who understands quality over quantity. Keep wrenching brother. The car driving public needs men like you!
Man! I feel your pain!