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Yup, same issue here. Took ownership of a 2024 Ioniq 5 Limited about two weeks ago, and the Bluelink has never worked. On the control panel in the car, it shows that the service expires on the day that it was activated, exactly the same behavior as in the video. On the Hyundai owner's page, everything is listed correctly. In the app and on the web page it shows the car with 22 miles, 100% battery charge, and geolocated at the dealership - so it must have connected once, and that was it. I called the support number, and they had me reset the panel, etc., none of which of course worked. They said they were going to submit a ticket and someone would get back to me in a few days. It's been over a week and I haven't heard anything. I'm really glad you posted this; I've been assuming it was an issue with the dealer, who's been very nice (I bought a 2023, but a 2024 is what arrived, so they ate the $750 price increase) but they clearly were struggling with this newfangled horseless carriage and the witchcraft it entails. So this is actually great to know that it's not on them, because I was skeptical they had the skills to fix this in anything resembling a timely manner. As an aside, I'm baffled why they don't allow a direct wifi connection - our Hondas would connect to our home wifi, and it made OTA updates way faster and easier. Both the Oct and Nov nav updates downloaded and patched smoothly on their own, but man, it's an inefficient use of bandwidth.
Thank you for updating us on this issue! I have a new 2024 Ioniq 5 and am having the same issue. The Bluelink+ app worked for a few days after picking up the vehicle on 10/25/23 but then when I received the OTA map/software update on 11/2 it wiped out all my car settings and disconnected the Bluelink+. I tried several times to reconfigure it in the car within the Bluelink settings but nothing worked. I called Bluelink support and was given a ticket number on 11/2/23. They asked for my modem information and said I should hear back in 7-10 days. I called back around day 8 and was told that my ticket went over to the IT department on 11/8/23 and that it would be 7-10 days from when IT gets the ticket. I haven’t heard from anyone on a resolution yet. I’m still waiting. My Bluelink expiration date is showing the date I picked up the car 10/25/23, my activation state is ENROLLED. Hope to hear back soon. I’m new to EVs and this is frustrating. Thanks for your content as I’m learning a lot from your channel.
I had this problem on a 2023 ioniq 6. For 3 weeks could not get it to work ore the free EA charging. The dealer in Mcdounough ga was awesome about it and they took the car back with 1200 miles on it and gave me a new one. That one worked instantly.
I'm glad to hear that it's not just my car. I probably won't use bluelink after it's fixed so at this point it's not critical. I spoke with my dealer today and he said hyundai is aware of the problem.
So I had this problem after updating to the most recent navigation software. When I would pull up the side screen that should show the current status of charging stations nearby, it would say I needed to activate bluelink to see the status. When I went to the bluelink screen, it showed enrolled but with an expiration date of the date I purchased the vehicle. Activating it from the bluelink screen did not resolve the problem. I ended up contacting bluelink and submitting a trouble ticket.. Ultimately they were able to correct the issue without my intervention after providing them my bluelink modem information. It took about three weeks before it was resolved.
Not only a Hyundai problem. My 2023 Electrified GV70 had this same problem back in May 2023. The expiration date listed was the purchased date. Had to get Genesis concierge service involved who opened a service ticket and they reprogrammed the new date to May 2026 with an over the air update to fix the problem.
I almost feel like if car makers are going to be making these [less than impressive] software implementations, and then plan to charge monthly for it after you've paid so much money for the car they should be mandated to include it in the 5 year ownership cost on the window sticker. Additionally if they are going to be charging monthly 2 or 3 years down the road I sure hope Hyundai intends to aggressively keep older cars updated! I have a rental Toyota Corolla at the moment while traveling and it has wireless carplay/android auto that works flawlessly, which is more than I can say for my 2022 Ioniq 5 which barely works wired. One of the biggest reasons to seek AA/Carplay is to always have the most updated mapping and music apps, and my 2022 is floundering already....
This is happening to me. It only worked for the first 3 days I had the car. I called Hyundai and they said they would put in a ticket that could take weeks for resolve. It’s incredibly frustrating that right off the bat, things aren’t working!
Have you tried the paper clip trick? I did that an reset my bluelink and now it's working flawlessly. Just use a paper hold it for 5 seconds and it's going to reset it.
Hey Corbin. I have a '23 I5, std BlueLink and recently contacted BlueLink as well and got a ticket in bc: A) after the Nav update it did not show any details of nearby charging stations. Instead, it said to activate BlueLink to see it (even though all BL services are active). This feature is now working as of Mon B) when listening to HD radio there is a button/icon in top right of screen and when touched it states to contact BL CS to activate BL (not sure what it does though) C) contrary to your video in my BL settings the expiration date is the purchase date of the car but in the MyHyundai website it states the correct expiration date. So, BL issues are not confined to '24 or I6. Keep up the good work. Thanks.
Ioniq 5 Limited 2024 owner (purchased 10/21). Bluelink worked great until an OTA update on 11/3. Afterwards, I lost profile settings and can't connect to sever anymore. I put in a ticket but have yet to get an update.
Edit: they finally connected my bluelink after 3 weeks. Maybe others are fixed too. Yep this happened to us about 2 weeks ago. We put in a ticket and waited 10 business day for them to call back and ask us to do the exact same thing as the first time we called with no success. Then they said it ll be another 10 business days before someone will reach out again. This is my introduction to Hyuandai. What a disappointment. Next week Friday, i bet they ll call me back for exact same thing to extrend 2 more weeks. Im glad we leased this. And we definitely wont come back to Hyundai again. Ps dont waste your time calling them before 2 weeks are up, they will not be able to do anything. No escalation path until at least 2 months is what they told me.
Sorry to hear! Extremely frustrating when coming from a 9 years old car that can auto locks itself. There are many times I have to walk back to check if the car is locked. And they sent me an email yesterday promoting how bluelink can help with the worry of locking your car... Talking about rubbing salt in th wound
This is me too!! Exact same situation. Called support multiple times and I have a trouble ticket with "tier 2". I've called multiple times AFTER opening the ticket and there has been no update. Took it to the dealership to see if they had any ideas. Tons of people having the issues, no resolution. Very irritating. I want the advanced features working Hyundai! Please give me access to everything I paid for 😞
Corbin, I owe you an update. My 2023 Ioniq5 Limited was doomed to encounter the ICCU issue which resulted in the car being at the dearlership’s service dept for 148 days. At around 120 days, I instituted conversations with Hyundai to buy back the car, which I had purchased. It wasn’t a difficult process, but it did take almost 2 months to complete. They reimbursed every payment, the deposit, and the registration, then used a CA formula to deduct the 12000 miles I put on the car. 2 days after the buyback was completed, I leased a 2024 Ioniq5 Limited. My wife (who’s never cared about cars before) and I loved the car so much, that even with all my research on alternative EVs, I went ahead and leased another one. Going from a purchase to a lease cut my payments by 45%! FYI, I’m also having issues with Bluelink and they told me that I’d be contacted by someone in a few weeks. Still haven’t heard from them, but it’s not impacting the drivability, which is magical.
I really appreciate your bringing attention to this problem. This is happening to me. I've had a ticket open for almost 3 weeks. It's really frustrating, The agents on the customer care team have not acknowledged that this is a widespread problem. This is my first experience with Hyundai and it's not a good one.
Update on 2023-11-13: I’m not with my vehicle, but as of this morning it seems to be working. The charging percentage, range, and mileage have all updated. I’ll verify it when I’m back with the car, after the Thanksgiving holiday. Assuming it is fixed, it took almost 4 weeks. I’ll be pleasantly surprised if we ever get a reason from Hyundai.
Thanks for raising awareness, I have one of the affected 2024 Ioniq 5’s and in a couple more days I’ll have had more days without BlueLink than with. Another oddity is that I have full use of my WiFi hotspot currently in a 3 mo trial, so the hardware/modem is obviously working to at least that extent, making me believe this is entirely a software issue, or as you mentioned an issue on the server/Hyundai’s end.
BlueLink is a slow app that is iseless after 4 consecutive days (96 hours) without a start. Not good for those of us that put our vehicles in storage over winter. At the end of my 3 years, I won't be renewing this crappy app. ... Hyundai.
We bought our 2024 Limited Ioniq5 on December 9th 2023. Same issue with Blue Link called customer service and got the ticket number with call you back in 7 work days. I got a call back message to reset to a blank screen with the paper clip, well of course no help there. I had no idea this problem was happening until I found this site, Thank you! Not one word from the dealer or BlueLink that there was an issue. So frustrating to learn and no one seemed to mention it was a problem, Hyundai/Dealership or Bluelink. I have no idea what the next step is?
OMG i called this. I dont trust Hyundai/Bluelink. I remember when i got my hi5 the dang bluelink had problems out the gate. Why get bluelink just to be charged when you can get tesla app free? Way better app? Walkaway locks that hyundais dont have? Im just baffled. People will go for an inferior car against logic and reason. Hi5 is cool Car but the issues are just too much already hyundai as a brand has a ways to go to be on par w tesla. I wouldn’t doubt a major battery scandal for hyundai EVs in coming years. The design of the batteries is why.
I am having this exact problem. Spent hours and hours on the phone and now they tell me I have to take to the dealership for them to fix it. But the dealership tells me they have not fixed one of these yet and are unfamiliar with it. You’re correct this is a horrible way to get my relationship with Hyundai started
Yes, this is happenning to my Ioniq 5-after working well for a few weeks, the Bluelink connection died. On my Bluetooth screen, I also see the expiration date set for right after I bought the car.
My SWAG (scientific wild arsed guess) is there was a variable someone miss coded when they added the 2024 'permanent' Bluelink+ subscription to the server. Hopefully once they find it, the fix will migrate out rapidly.
Same issue. The dealership updated the Bluelink Plus as we were taking delivery last week. Bluelink Plus was bricked when we took delivery. We spoke to Bluelink support last evening and they have no idea when the issue will be resolved. They indicated that they have our ticket in the system, but no action has taken place. I suspect that Hyundai pushed a firmware update that was not fully evaluated. Hopefully, they can correct the problem over the air and not require a trip to the dealership. Although you would think a rollback to the previous version would serve as a temporary fix.
Yikes. My 2024 ionic 5 is coming next month. I hope this issue is fixed before I take ownership. I will be discussing it with the sales representative when I see him next.
We have just purchased a new 2024 Inoniq 5 LTD and we are having this exact same issue. Hours on the phone with dealer and Hyundai BlueLink. Dealer says not their problem and BlueLink have no solution to the issue. Tickets have been raised and we have spent 2 weeks trying to resolve it with no fix in sight. We have the exact same displayed date issue you have on this video. Ironically we also purchased a 2023 Ioniq 5 LTD the day before and it’s BlueLink functions as it should but it also shows the same date issue where the expiry is the day it was purchased.
I picked up a 2024 Ioniq 5 on 11/11/2023 Same issue as described in this video except it never worked, even at the dealership when they tried to set it up. Expiration date shows the same date as when I purchased the car. Called service technicians and they said they would get back to us within 7-10 business days.
My Bluelink just started working today! Interestingly, Hyundai emailed me earlier in the day asking if the issue was resolved and I replied no and sent them this video. Not sure if it that helped but a couple hours later I received a notification from MyHyundai app telling me the car is unlocked. Also, the expiration date on the vehicles Bluelink setting is now set to 11-10-2043. So far looks like it’s fixed.
I've had this issue for about a week now. Ever since an OTA update that I allowed after driving to work. Car information suggests that Bluelink expired on the day I purchased the vehicle. App information suggests the subscription is still active.
Simply starting BlueLink for our 2024 Ionia 5 failed with an “Oops - something went wrong “ error. Our sales rep opened the call with support. After 2+ weeks, it just started working. The main benefit is a reduction in insurance premiums for the “find my car and disable my car” features. Also, the “call 911” following a crash sounds OK. Hope I never need to use any of them.
Me too! My 2024 Ioniq 5's Bluelink lasted about 30 days until the software/map update. Bluelink subscription, all data (owner, destinations, radio stations, etc.) LOST. Online and at the dealer, my Bluelink looks fine. In the car it says it's expired. No response yet from: 1. Online MyHyundai, where I left a message: No answer. 2. Call to Hyundai yields: I should get a response within 1 week. Not a good response from Hyundai.
Blue link was the entire reason I sold my Tucson a couple months back when they erased everyone’s settings. I can’t believe they are having more issues!
Same issue, I have 2024 Ioniq 5 limited, and cannot use bluelink in next day. Then I opened a ticket with Hyundai, the last update is they ask me back to dealership with factory mode to reset.
I have this issue on my 2023 Ioniq 5. Expired date listed is actually the date I picked up car from dealership. I got same error when trying to reconnect button in dash menu. I did do the OTA update for navigation few weeks back. Remote BlueLink app however still functions. Appears to be a server data config issue on their end since they know my date of purchase.
I have the the same issue on my 2023 i5. The expiration was correct up until maybe 6 or 8 weeks ago. Now it says expired on 04/04/2023 basically the day I picked up the car. WRT charging once the complimentary period is up, Hyundai really needs to do better with the app reliability and features, granted the cost of connectivity is included but the feature set is not enticing.
I have the exact same issue. I bought a 2024 Limited on 10/28/2023. the expiration date shows 10/28/2023, and BlueLink has not worked since I purchased it. I have a ticket in, since 11/3. I was not aware it is a widespread issue, I was worried dealer did something wrong with setting up my account
I still have connectivity between the genesis app and my car, but ever since daylight savings time it’s been sending me ‘time to leave’ for calendar events a hour early. I will say though that Genesis customer service has been very responsive when I report issues like that.
Thanks, I just picked up a 2025 ionic 5 N a week ago and it never started working. The app says it takes 24 hours, and inside it says activation was unsuccessful. I called them and I pressed the pinhole button and rebooted the system 4-5 times. Still nothing.
Hmmm. This is worrisome. I was just about to buy a '24 model, but will now hold off until the glitch is solved. Gotta have the ability to remotely connect to the car! Being able to access features like climate control is essential!
I would steer clear of Hyundai. At least until the policy changes. They will say 7-10 business days to get back to you. That means a software glitch is going to be with you for at least 7 business days. I called them on day 9, and they said there is absolutely nothing they can do until day 10. Day 10 they called back and asked me to perform the exact diagnosis as day 0, Then they said it'll be another 10 business days before they can say anything. So don't make the same mistake I did.
At least you have the opportunity to activate it, and it is a problem with your programming and you can work that with service. Here in Puerto Rico, neither Hyundai or Genesis or Kia will activate the Bluelink on any of the cars sold here in Puerto Rico. They have been telling us a lot of excuses, but the truth is that the distributor don't want to pay for the service. And the price of the cars include the service.
Just posting more information on my case. I bought my 2024 Ioniq 5 Limited on 1/19/2024… and still having this problem. I've talked to a rep at the "Bluelink Help" line, and she guided me through all the usual steps to try and get it working, including resetting the system with a paper clip twice -to NO avail. Oddly, when I sign onto my Hyundai account on the web, it says I so have Bluelink, yet the odometer reading for my car says "6" miles -so it obviously hasn't been updated after I left the dealership. The rep has submitted a "ticket" for me, and said that it takes 7 to 10 days for the "engineers" to look at the problem and fix it. NO word from them so far. It certainly looks like this is a serious problem on Hyundai's end which they need to fix! NOW!
I have a 2023 i6. My bluelink is not connecting. It shows activated but it's not connected. I'm in my 3rd week. They put a ticket in but it's not fixed
I have a simular problem with my 2022 Ioniq5; message - Nettwork error. My dealer is still waiting for BlueLink to fix this. It`s been a month now …. Almost at the same time, the AC charging do not work. Driving a loan-car now ….
Screw bad experiences, look up lemon law and how it applies to car dealers. If I was a dealer I’d want the issue fixed ASAP before I got buried in a mountain of paperwork from customers lawyers.
Unfortunately many state's laws specify the issue must significantly impair the use, value, or safety of the vehicle. I doubt a subscription to a premium add-on service would qualify, at least in Texas where I live. Your mileage may vary....
Not quite the same thing but Hyundai in September required Android 12 for Bluelink access. Less than half of the Android phones are 12 or 13 so again, we can't get what we paid for.
I have a 2022 and my bluelink has never worked fully, “OTA not available, bluelink extra services not active”. No one has been able to help. Now I can’t even do usb updates, the car rejects the upgrade as not for my car. The dealer had the same issue. Seems like an easy software reboot issue but no one will help. I am now two updates behind and counting.
This is affecting me as well on my 2024 limited! Very frustrated with Hyundai support on this, opened a ticket 8 days ago and still no confidence this will be resolved in the near future.
Ioni5 2024 owner same 3 day blue link app. First time ever owning a -Hyundai- 🤔😞. Not great way to start with an EV experience. (Created a ticket. they said someone will contact within 5-7 business days 12 days have pass 🙄waiting…….
I just checked: 2024 Bluelink worked from October 2 for a couple weeks. Now it won’t connect and hasn’t connected for likely a month . Thanks for the heads up.
I spent some extended time with blue ink customer service, reset the vehicle. Supposedly the agent turned in a error ticket but I have not heard back after five days.
Are you sure it's just 2024? Or perhaps more generally for people who are just now trying to register/activate for the first time on a new car, even 2023's? This is very similar to the merry go round I've been experiencing with a week old 2023 GV60.
I have good news and bad news. The good news: it's not $12.99/month. The bad news? There are three packages in Bluelink, each of which offer different non-overlapping features. Connected Care, Remote and Guidance. Each package costs $9.90, so you are looking at a cost of up to $29.70 per month. It's insane that they think people will actually pay for this service.
Just purchased an Ioniq5 Bluelink not working. Called Bluelink, waiting for Tech to call back. I was told 7 to 10 days before they're going to get to it. It worked the day I bought it didn't work the day I picked it up.
i bought the 2024 ioniq 5 limited yesterday. no bluelink. called in and was told a ticket would take 7 days to have someone call me. personally thought they should have tier 2 techs available as this sounds like a problem for all new 2024s. very frustrating!
My ex Hi5 is like the ex i rarely miss at all and am happier now. But occasionally think about the body and want one last drive. But ex had too many problems. Just when you thought the relationship was fixed 😂
I have the same problem brand new ionic 52024 limited. Been unsuccessful connecting my car to Blue Link I did open a ticket it's been over a week and have not heard anything back. Very frustrating.
There are also other BL issues. My 23 SEL AWD has NO realtime charge availability info in navigation, NO Hyundai Pay and NO WiFi hotspot. They never worked before or after updates. Started opening tickets but never heard anything, just SILENCE.
Bluelink and also digital key is garbage. It was great when I bought the I6 back in August. Now it's garbage. When I called Bluelink they told me to call the dealer and have them call to request them to release the RDR so it can be activated. Hyundai also lost my contract so my dealer had to overnight the paperwork so they could create my lease so I could pay my 2nd month.
I've been dealing with the Bluelink issue since 10/28/23 - the day I bought the car. I've called, sent emails, etc. and all I get is they will get back to me. I always end up talking to a clerk I think, no one has contacted me from tech support or anything like that. I love the car but right now pretty much hate Hyundai's customer service - actually customer non-service.
Odd Issue I saw today. Had my Ionic 5 about 3 months and I have noticed the paint peeling from around the door trim on multiple doors. I searched that online and found multiple posts about the issue. Have you seen/heard anything like that?
We just entered a lease on a 2024 Ioniq and the dealership then proceeded to tell us we couldn't take it home because of a recall repair...going on 1 week now and they still won't give us our car.
I own a MY23 limited. The expire date of BL has always stated May-11-2023 the day I purchased it however all BL functions correctly. However with the new update it is telling me to activate BL to see more details about chartering stations etc. I have a ticket into Hyundai that they have been working on for weeks related to the new update. I suspect now that may be my issue with the new update but I'm able to; remote start/climate, lock/unlock, see car status and I get most of the features of BL in the car. I don't think I have ever had the calendar sync but my understanding is that feature is "down for maintenance" and has been for months. My digital key also works just fine. I'm wondering what will happen when my 3-years are up? Will it just keep going? As it is now I don't think I am missing much except for some of the new update features most of which are just fine. Chargers in my area have no status but when I search outside my state they do show status so who knows...
Same as yours. My '23 I5 also shows purchase date as exp. date. Nearby or favorite Charger status works as of yesterday. The only thing that doesn't work and tells me to call BL CS to activate BL is the little orange icon next to the HD Radio icon when listening to HD radio stations (not sure what it would do though). I put a BL ticket in a few weeks ago, no call back yet.
Saturday I received an E-mail from Hyundai stating the my 3-month Verizon hot spot trial had started. It gave me a blank SSID and password to use. Interestingly there is a hot spot feature and trial added to my on-line BL account. Except that the I5 has no hot spot capability? I checked out the car an my BL expire date is now set to May of '26 and the new charger functions in the map work correctly. However Hyundai Pay tells me to contact BL support to activate where before it was working (or at least was letting me on-board if I so desired). I can only assume they are slowly getting to all of us that have had odd BL issues lately. I will wait for them to E-mail/call me back about my case and ask them about the hotspot. Would be nice to know if they are adding that as I had heard rumors. However I don't/didn't want to activate it just yet. Maybe wait for a road trip where I could take advantage of it. I assume that this is what fixed my error saying to activate BL to see charging station details.
I am really disappointed about my 2024 IONIQ 5. Mileage per kWh only half of what dealer claims. Is there any recourse on this issue. I have been tracking the charging diligently since I bought mine 5 weeks ago. In NJ and getting the equivalent of 46-50 miles in kWh usage costs equal to gasoline costs.
It’s still happening as of today? Mine was fixed a few days ago with zero information from Hyundai. I only noticed because someone on the ioniq5 subreddit posted that they received an email saying it was fixed
Is this bluelink+ another US thing? Seems like Hyundai is forgetting Europe quite a bit. Cars arent being delivered, crazy wait times, no digital key, no HDA 2 and now no Bluelink+, just the standard. We pay the highest prices for the cars, but get the most scraped cars as well.. yay us 😒 Still looking forward to get ours on thursday after 22 months waiting.
I was never able to pair it. The guy at the dealership said yeah. Just called the customer service number. They'll help you out. I guess he was in a rush. I called customer service. They had me do a reset by hitting the pinhole and it did nothing to help the issue. They told me there's a recall for Blue Link not working and made an appointment for me to get it fixed at the dealership
Some of the comments feel they should have just bought a Tesla...they were right. I'm sure a fix will happen..by the way....did the fix that caused your charging season to abrubtly end due to overheating get resolved?
I purchased from anaheim california hyundai dealership yesterday 26DEC2023.Bluelink naver worked and activated. Anaheim service center has no clue on this issue. Does anyone know any dealership can fix this??
There is a problem with 2022 manufactured Ioniq 5 (I think it is a software problems) chips during Covid restriction period is my guess. They need to get an expert to fix the problem if they don't want to lose customers.
It's not a simple software issue it's an it's a software issue that seems like a gremlin and a gremlin is everything in the software is perfectly correct but doesn't work until you fix one part of it and do it completely the same way you were doing before
BlueLink is definitely a weak link in the Hyundai product line. I have a 2022 Tucson PHEV and the iPhone app had more functionality 2 years ago than it has now. It’s full of bugs and features that don’t work. Not ready for prime time or competitive with other PHEV or EVs.
my brand new Ioniq 5 has the same "Bluelink activation was unsuccessful. Please contact a customer service representative" message. I have spent hours multiple times with their support personnel with no resolution. What upsets me is that based on your video, they probably know there is an issue and don't simply acknowledge it
Stupid issue; my hyundai ioniq 5 (model 2023) is not connecting to blue link anymore. Tried to reboot. Does not work. Tried many thnings on my cellular?. Must go to dealer to get software update but it takes one month to get appointment. Very nice car, bad software it seems
As far as I know there is only one version of BlueLink in Europe. Its free of charge 3 years and afterwards it Will cost 15$/month Hyundai really need to get their shit together since software is King.
I was thinking about getting a Hyundai EV because I think Musk thinks he runs the world with his comments but Hyundai seems to be having quite a few more problems than Telsa. I know EV’s are mostly computers and problems come up but Hyundai seems to be having more than it’s fair share.
We bought brand new Ionic 5 - 2024 for our daughter, its not even 2 days. We can not add secondary driver nor can we enable the Digital key. I have spend couple hours with their technician, but they seems clueless. And they issue some ticket and shamelessly say "you will get contacted in 7-10 days", how wonderful? With this experience, you think I will ever purchase Hyundai? Extremely bad experience. HYUNDAI USA - ARE YOU GUYS LISTENING? FIX THE DAM ISSUE!
In reality - this is one of the weakest things in Hyundai and Kia (and one would also assume Genesis) - the app. Friend bought an EV6 and after 1 year the software expired and became a monthly subscription. So he can no longer remotely lock his vehicle and he lives in a highrise - so it is not like he can just walk outside to check if the vehicle is locked. Tesla really has all the other manufacturers beaten with their app and software performance.
Tesla also has a $9.99USD/$13.99CDN + tax monthly fee for advanced software features after the first free month. But the positive side is most of the base features work fine and its only streaming music + pretty maps. My 2019 SantaFe came with 5 years of BlueLink, but after 4 years a number of features stopped working right. Bluelink support could not fix. Hyunda/Kia backend services are managed very poorly.
Absolutely! I’m hoping to get some time in the new Kona relatively soon. The 2024 Kona has the same magnetic pad next to the steering wheel that the Ioniq 5 has so my magnetic eyewear holder should work just as well in that
@@TheIoniqGuy I saw that and the hook would be great for reusable shopping bags now that I thought about the many usage for your accessories. I can’t wait to drive any Hyundai EV, thanks!
Mine is broken on my ‘24 Limited. Frustrating. I’ve done the reactivating thing a few times with Bluelink.. no go. Interestingly, my service shows an expiration date of the day I purchased the car, but the subscription status shows active. Definitely not a good introduction to my first Hyundai. You’d think that if you’re paying 50-60k for a car, the manufacturer would be able to support it.
Another really unhappy new 2024 owner with nonfunctioning Bluelink. Ticket opened, they told me it would take a week to 10 days for a response. I bought this over a Tesla because I wanted a car, not an iPhone on 4 wheels, but at least their basic software works.
Thanks for the reply, your channel is great! Unfortunately the three tap method of getting into Dealer Mode did not work for me on multiple tries. Is it possible my firmware (it’s from May 2023) doesn’t have that way in?
Thanks for the reply, your channel is great! Unfortunately the three tap method of getting into Dealer Mode did not work for me on multiple tries. Is it possible my firmware (it’s from May 2023) doesn’t have that way in?
Thanks for the reply, your channel is great! Unfortunately the three tap method of getting into Dealer Mode did not work for me on multiple tries. Is it possible my firmware (it’s from May 2023) doesn’t have that way in?
Watch this to learn how to fix: th-cam.com/video/GFnoO6GRUJ8/w-d-xo.htmlsi=XdMgeB6o-tKFdZHt
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Yup, same issue here. Took ownership of a 2024 Ioniq 5 Limited about two weeks ago, and the Bluelink has never worked. On the control panel in the car, it shows that the service expires on the day that it was activated, exactly the same behavior as in the video. On the Hyundai owner's page, everything is listed correctly. In the app and on the web page it shows the car with 22 miles, 100% battery charge, and geolocated at the dealership - so it must have connected once, and that was it.
I called the support number, and they had me reset the panel, etc., none of which of course worked. They said they were going to submit a ticket and someone would get back to me in a few days. It's been over a week and I haven't heard anything.
I'm really glad you posted this; I've been assuming it was an issue with the dealer, who's been very nice (I bought a 2023, but a 2024 is what arrived, so they ate the $750 price increase) but they clearly were struggling with this newfangled horseless carriage and the witchcraft it entails. So this is actually great to know that it's not on them, because I was skeptical they had the skills to fix this in anything resembling a timely manner.
As an aside, I'm baffled why they don't allow a direct wifi connection - our Hondas would connect to our home wifi, and it made OTA updates way faster and easier. Both the Oct and Nov nav updates downloaded and patched smoothly on their own, but man, it's an inefficient use of bandwidth.
Thank you for updating us on this issue! I have a new 2024 Ioniq 5 and am having the same issue. The Bluelink+ app worked for a few days after picking up the vehicle on 10/25/23 but then when I received the OTA map/software update on 11/2 it wiped out all my car settings and disconnected the Bluelink+. I tried several times to reconfigure it in the car within the Bluelink settings but nothing worked. I called Bluelink support and was given a ticket number on 11/2/23. They asked for my modem information and said I should hear back in 7-10 days. I called back around day 8 and was told that my ticket went over to the IT department on 11/8/23 and that it would be 7-10 days from when IT gets the ticket. I haven’t heard from anyone on a resolution yet. I’m still waiting. My Bluelink expiration date is showing the date I picked up the car 10/25/23, my activation state is ENROLLED. Hope to hear back soon. I’m new to EVs and this is frustrating. Thanks for your content as I’m learning a lot from your channel.
Any update on this ? I have been having the same issue since October 2023
I had this problem on a 2023 ioniq 6. For 3 weeks could not get it to work ore the free EA charging. The dealer in Mcdounough ga was awesome about it and they took the car back with 1200 miles on it and gave me a new one. That one worked instantly.
I'm glad to hear that it's not just my car. I probably won't use bluelink after it's fixed so at this point it's not critical. I spoke with my dealer today and he said hyundai is aware of the problem.
O boy we are picking up our car in a week ... Thank for the heads up ,let you know whats happens !
So I had this problem after updating to the most recent navigation software. When I would pull up the side screen that should show the current status of charging stations nearby, it would say I needed to activate bluelink to see the status. When I went to the bluelink screen, it showed enrolled but with an expiration date of the date I purchased the vehicle. Activating it from the bluelink screen did not resolve the problem. I ended up contacting bluelink and submitting a trouble ticket.. Ultimately they were able to correct the issue without my intervention after providing them my bluelink modem information. It took about three weeks before it was resolved.
I have dealing with the issue for months now and nothing has been done. Any tips ?
Not only a Hyundai problem. My 2023 Electrified GV70 had this same problem back in May 2023. The expiration date listed was the purchased date. Had to get Genesis concierge service involved who opened a service ticket and they reprogrammed the new date to May 2026 with an over the air update to fix the problem.
I almost feel like if car makers are going to be making these [less than impressive] software implementations, and then plan to charge monthly for it after you've paid so much money for the car they should be mandated to include it in the 5 year ownership cost on the window sticker. Additionally if they are going to be charging monthly 2 or 3 years down the road I sure hope Hyundai intends to aggressively keep older cars updated! I have a rental Toyota Corolla at the moment while traveling and it has wireless carplay/android auto that works flawlessly, which is more than I can say for my 2022 Ioniq 5 which barely works wired. One of the biggest reasons to seek AA/Carplay is to always have the most updated mapping and music apps, and my 2022 is floundering already....
This is happening to me. It only worked for the first 3 days I had the car. I called Hyundai and they said they would put in a ticket that could take weeks for resolve. It’s incredibly frustrating that right off the bat, things aren’t working!
Is this your first Hyundai? Either way, not a great introduction to a brand new car
@@TheIoniqGuyit is! I’m used to Kia levels of disappointment however haha
Haha oh no!
Have you tried the paper clip trick? I did that an reset my bluelink and now it's working flawlessly. Just use a paper hold it for 5 seconds and it's going to reset it.
@@estebannator2012yes, that was the only suggestion Hyundai had to start with! I’m so glad it worked for you. I tried a few times :(
Hey Corbin.
I have a '23 I5, std BlueLink and recently contacted BlueLink as well and got a ticket in bc:
A) after the Nav update it did not show any details of nearby charging stations. Instead, it said to activate BlueLink to see it (even though all BL services are active). This feature is now working as of Mon
B) when listening to HD radio there is a button/icon in top right of screen and when touched it states to contact BL CS to activate BL (not sure what it does though)
C) contrary to your video in my BL settings the expiration date is the purchase date of the car but in the MyHyundai website it states the correct expiration date.
So, BL issues are not confined to '24 or I6.
Keep up the good work.
Thanks.
Ioniq 5 Limited 2024 owner (purchased 10/21). Bluelink worked great until an OTA update on 11/3. Afterwards, I lost profile settings and can't connect to sever anymore. I put in a ticket but have yet to get an update.
Edit: they finally connected my bluelink after 3 weeks. Maybe others are fixed too.
Yep this happened to us about 2 weeks ago. We put in a ticket and waited 10 business day for them to call back and ask us to do the exact same thing as the first time we called with no success. Then they said it ll be another 10 business days before someone will reach out again. This is my introduction to Hyuandai. What a disappointment. Next week Friday, i bet they ll call me back for exact same thing to extrend 2 more weeks. Im glad we leased this. And we definitely wont come back to Hyundai again.
Ps dont waste your time calling them before 2 weeks are up, they will not be able to do anything. No escalation path until at least 2 months is what they told me.
I’m in the exact same situation 😢
Sorry to hear! Extremely frustrating when coming from a 9 years old car that can auto locks itself. There are many times I have to walk back to check if the car is locked. And they sent me an email yesterday promoting how bluelink can help with the worry of locking your car... Talking about rubbing salt in th wound
The Ioniq 5 is good, my dealer is good, Hyundai is bad!
Mine just started working so you guys should check! They didn't call me back though
This is me too!! Exact same situation. Called support multiple times and I have a trouble ticket with "tier 2". I've called multiple times AFTER opening the ticket and there has been no update. Took it to the dealership to see if they had any ideas. Tons of people having the issues, no resolution. Very irritating. I want the advanced features working Hyundai! Please give me access to everything I paid for 😞
I purchased a 2023 Ioniq 5 last November. I had exactly the same issue. It took Blue Link about 2 weeks and many many calls to finally correct.
Corbin, I owe you an update. My 2023 Ioniq5 Limited was doomed to encounter the ICCU issue which resulted in the car being at the dearlership’s service dept for 148 days. At around 120 days, I instituted conversations with Hyundai to buy back the car, which I had purchased. It wasn’t a difficult process, but it did take almost 2 months to complete. They reimbursed every payment, the deposit, and the registration, then used a CA formula to deduct the 12000 miles I put on the car. 2 days after the buyback was completed, I leased a 2024 Ioniq5 Limited. My wife (who’s never cared about cars before) and I loved the car so much, that even with all my research on alternative EVs, I went ahead and leased another one. Going from a purchase to a lease cut my payments by 45%! FYI, I’m also having issues with Bluelink and they told me that I’d be contacted by someone in a few weeks. Still haven’t heard from them, but it’s not impacting the drivability, which is magical.
I really appreciate your bringing attention to this problem. This is happening to me. I've had a ticket open for almost 3 weeks. It's really frustrating, The agents on the customer care team have not acknowledged that this is a widespread problem. This is my first experience with Hyundai and it's not a good one.
Update on 2023-11-13: I’m not with my vehicle, but as of this morning it seems to be working. The charging percentage, range, and mileage have all updated. I’ll verify it when I’m back with the car, after the Thanksgiving holiday. Assuming it is fixed, it took almost 4 weeks. I’ll be pleasantly surprised if we ever get a reason from Hyundai.
I can confirm that the problem is fixed. I can now communicate with my car using BlueLink and it updates status, including the vehicle charge.
Thanks for getting the word out. I am wondering how widespread this is among 2024 Ioniq 5 owners. Are there any 2024 owners whose Bluelink is WORKING?
Thanks for raising awareness, I have one of the affected 2024 Ioniq 5’s and in a couple more days I’ll have had more days without BlueLink than with. Another oddity is that I have full use of my WiFi hotspot currently in a 3 mo trial, so the hardware/modem is obviously working to at least that extent, making me believe this is entirely a software issue, or as you mentioned an issue on the server/Hyundai’s end.
BlueLink is a slow app that is iseless after 4 consecutive days (96 hours) without a start. Not good for those of us that put our vehicles in storage over winter. At the end of my 3 years, I won't be renewing this crappy app. ... Hyundai.
We bought our 2024 Limited Ioniq5 on December 9th 2023. Same issue with Blue Link called customer service and got the ticket number with call you back in 7 work days. I got a call back message to reset to a blank screen with the paper clip, well of course no help there. I had no idea this problem was happening until I found this site, Thank you! Not one word from the dealer or BlueLink that there was an issue. So frustrating to learn and no one seemed to mention it was a problem, Hyundai/Dealership or Bluelink. I have no idea what the next step is?
You can do this to fix it: th-cam.com/video/GFnoO6GRUJ8/w-d-xo.html
This is my issue as well. Beyond frustrating- making me second guess whether I should have opted for a Model Y
OMG i called this. I dont trust Hyundai/Bluelink. I remember when i got my hi5 the dang bluelink had problems out the gate. Why get bluelink just to be charged when you can get tesla app free? Way better app? Walkaway locks that hyundais dont have? Im just baffled. People will go for an inferior car against logic and reason. Hi5 is cool
Car but the issues are just too much already hyundai as a brand has a ways to go to be on par w tesla. I wouldn’t doubt a major battery scandal for hyundai EVs in coming years. The design of the batteries is why.
I am having this exact problem. Spent hours and hours on the phone and now they tell me I have to take to the dealership for them to fix it. But the dealership tells me they have not fixed one of these yet and are unfamiliar with it. You’re correct this is a horrible way to get my relationship with Hyundai started
th-cam.com/video/GFnoO6GRUJ8/w-d-xo.htmlsi=XdMgeB6o-tKFdZHt
Yes, this is happenning to my Ioniq 5-after working well for a few weeks, the Bluelink connection died. On my Bluetooth screen, I also see the expiration date set for right after I bought the car.
My SWAG (scientific wild arsed guess) is there was a variable someone miss coded when they added the 2024 'permanent' Bluelink+ subscription to the server. Hopefully once they find it, the fix will migrate out rapidly.
Same issue. The dealership updated the Bluelink Plus as we were taking delivery last week. Bluelink Plus was bricked when we took delivery. We spoke to Bluelink support last evening and they have no idea when the issue will be resolved. They indicated that they have our ticket in the system, but no action has taken place. I suspect that Hyundai pushed a firmware update that was not fully evaluated. Hopefully, they can correct the problem over the air and not require a trip to the dealership. Although you would think a rollback to the previous version would serve as a temporary fix.
Yikes. My 2024 ionic 5 is coming next month. I hope this issue is fixed before I take ownership. I will be discussing it with the sales representative when I see him next.
We have just purchased a new 2024 Inoniq 5 LTD and we are having this exact same issue. Hours on the phone with dealer and Hyundai BlueLink. Dealer says not their problem and BlueLink have no solution to the issue. Tickets have been raised and we have spent 2 weeks trying to resolve it with no fix in sight. We have the exact same displayed date issue you have on this video. Ironically we also purchased a 2023 Ioniq 5 LTD the day before and it’s BlueLink functions as it should but it also shows the same date issue where the expiry is the day it was purchased.
Experiencing EXACTLY the same issues, saying my subscription is canceled. Contacted Bluelink, no solution yet!
I picked up a 2024 Ioniq 5 on 11/11/2023 Same issue as described in this video except it never worked, even at the dealership when they tried to set it up. Expiration date shows the same date as when I purchased the car. Called service technicians and they said they would get back to us within 7-10 business days.
My Bluelink just started working today! Interestingly, Hyundai emailed me earlier in the day asking if the issue was resolved and I replied no and sent them this video. Not sure if it that helped but a couple hours later I received a notification from MyHyundai app telling me the car is unlocked. Also, the expiration date on the vehicles Bluelink setting is now set to 11-10-2043. So far looks like it’s fixed.
I've had this issue for about a week now. Ever since an OTA update that I allowed after driving to work. Car information suggests that Bluelink expired on the day I purchased the vehicle. App information suggests the subscription is still active.
Simply starting BlueLink for our 2024 Ionia 5 failed with an “Oops - something went wrong “ error. Our sales rep opened the call with support. After 2+ weeks, it just started working. The main benefit is a reduction in insurance premiums for the “find my car and disable my car” features. Also, the “call 911” following a crash sounds OK. Hope I never need to use any of them.
Me too! My 2024 Ioniq 5's Bluelink lasted about 30 days until the software/map update. Bluelink subscription, all data (owner, destinations, radio stations, etc.) LOST. Online and at the dealer, my Bluelink looks fine. In the car it says it's expired. No response yet from: 1. Online MyHyundai, where I left a message: No answer. 2. Call to Hyundai yields: I should get a response within 1 week. Not a good response from Hyundai.
Same problem, ticket is opened for my 2024 ioniq 5 limited for 3 weeks. No updates as of yet. Very frustrating
Bought a 2024 I5L the same day this video came out. Bluelink shows it hasnt updated since the day it left the dealership. Very frustrating 😢
Blue link was the entire reason I sold my Tucson a couple months back when they erased everyone’s settings. I can’t believe they are having more issues!
Same issue, I have 2024 Ioniq 5 limited, and cannot use bluelink in next day. Then I opened a ticket with Hyundai, the last update is they ask me back to dealership with factory mode to reset.
I have this issue on my 2023 Ioniq 5. Expired date listed is actually the date I picked up car from dealership. I got same error when trying to reconnect button in dash menu. I did do the OTA update for navigation few weeks back. Remote BlueLink app however still functions. Appears to be a server data config issue on their end since they know my date of purchase.
I have the the same issue on my 2023 i5. The expiration was correct up until maybe 6 or 8 weeks ago. Now it says expired on 04/04/2023 basically the day I picked up the car.
WRT charging once the complimentary period is up, Hyundai really needs to do better with the app reliability and features, granted the cost of connectivity is included but the feature set is not enticing.
Ioniq *. Not Ionig. 😂😂😂
I have the exact same issue. I bought a 2024 Limited on 10/28/2023. the expiration date shows 10/28/2023, and BlueLink has not worked since I purchased it. I have a ticket in, since 11/3. I was not aware it is a widespread issue, I was worried dealer did something wrong with setting up my account
It seems like all Hyundai car with bluelink + is having this issue. I hope an update come soon consider how many has ir
I still have connectivity between the genesis app and my car, but ever since daylight savings time it’s been sending me ‘time to leave’ for calendar events a hour early.
I will say though that Genesis customer service has been very responsive when I report issues like that.
Thanks, I just picked up a 2025 ionic 5 N a week ago and it never started working. The app says it takes 24 hours, and inside it says activation was unsuccessful. I called them and I pressed the pinhole button and rebooted the system 4-5 times. Still nothing.
Blue link is crap for all of us. Honestly it’s been garbage and it isn’t worth it.
Bought new 2024 Santa Cruz. Blue link stopped working about 2 weeks after purchase. Activation is good, but stopped connecting
Hmmm. This is worrisome. I was just about to buy a '24 model, but will now hold off until the glitch is solved. Gotta have the ability to remotely connect to the car! Being able to access features like climate control is essential!
Thanks for your feedback. This is the kind of thing that Hyundai needs to see
I would steer clear of Hyundai. At least until the policy changes. They will say 7-10 business days to get back to you. That means a software glitch is going to be with you for at least 7 business days. I called them on day 9, and they said there is absolutely nothing they can do until day 10. Day 10 they called back and asked me to perform the exact diagnosis as day 0, Then they said it'll be another 10 business days before they can say anything. So don't make the same mistake I did.
This exact thing is happening to me. I put in a ticket with Blue link 2 days ago.
At least you have the opportunity to activate it, and it is a problem with your programming and you can work that with service.
Here in Puerto Rico, neither Hyundai or Genesis or Kia will activate the Bluelink on any of the cars sold here in Puerto Rico. They have been telling us a lot of excuses, but the truth is that the distributor don't want to pay for the service. And the price of the cars include the service.
Just posting more information on my case. I bought my 2024 Ioniq 5 Limited on 1/19/2024… and still having this problem. I've talked to a rep at the "Bluelink Help" line, and she guided me through all the usual steps to try and get it working, including resetting the system with a paper clip twice -to NO avail. Oddly, when I sign onto my Hyundai account on the web, it says I so have Bluelink, yet the odometer reading for my car says "6" miles -so it obviously hasn't been updated after I left the dealership. The rep has submitted a "ticket" for me, and said that it takes 7 to 10 days for the "engineers" to look at the problem and fix it. NO word from them so far. It certainly looks like this is a serious problem on Hyundai's end which they need to fix! NOW!
Fix it: Using Dealer Mode to Reset Bluelink on Hyundai Ioniq 5
th-cam.com/video/GFnoO6GRUJ8/w-d-xo.html
I have a 2023 i6. My bluelink is not connecting. It shows activated but it's not connected. I'm in my 3rd week. They put a ticket in but it's not fixed
I have a simular problem with my 2022 Ioniq5; message - Nettwork error. My dealer is still waiting for BlueLink to fix this. It`s been a month now …. Almost at the same time, the AC charging do not work. Driving a loan-car now ….
Screw bad experiences, look up lemon law and how it applies to car dealers. If I was a dealer I’d want the issue fixed ASAP before I got buried in a mountain of paperwork from customers lawyers.
Unfortunately many state's laws specify the issue must significantly impair the use, value, or safety of the vehicle. I doubt a subscription to a premium add-on service would qualify, at least in Texas where I live. Your mileage may vary....
Not quite the same thing but Hyundai in September required Android 12 for Bluelink access. Less than half of the Android phones are 12 or 13 so again, we can't get what we paid for.
I have a 2022 and my bluelink has never worked fully, “OTA not available, bluelink extra services not active”. No one has been able to help. Now I can’t even do usb updates, the car rejects the upgrade as not for my car. The dealer had the same issue. Seems like an easy software reboot issue but no one will help. I am now two updates behind and counting.
Yes same issue here, I cannot activate Bluelink+ in my 2024 Ioniq 5 SEL
There is a link in the description on how to fix it
This is affecting me as well on my 2024 limited! Very frustrated with Hyundai support on this, opened a ticket 8 days ago and still no confidence this will be resolved in the near future.
I’ve had my Ioniq five for almost two years and I’ve used blue link like 5 times. After it expires I’m not renewing it. It stinks.
Ioni5 2024 owner same 3 day blue link app. First time ever owning a -Hyundai- 🤔😞. Not great way to start with an EV experience. (Created a ticket. they said someone will contact within 5-7 business days 12 days have pass 🙄waiting…….
I just checked: 2024 Bluelink worked from October 2 for a couple weeks. Now it won’t connect and hasn’t connected for likely a month . Thanks for the heads up.
I spent some extended time with blue ink customer service, reset the vehicle. Supposedly the agent turned in a error ticket but I have not heard back after five days.
Are you sure it's just 2024? Or perhaps more generally for people who are just now trying to register/activate for the first time on a new car, even 2023's? This is very similar to the merry go round I've been experiencing with a week old 2023 GV60.
Not looking forward to paying $12.99 per month on my 2023 Ioniq 5 from January 2026 😕
Then dont
I have good news and bad news. The good news: it's not $12.99/month.
The bad news? There are three packages in Bluelink, each of which offer different non-overlapping features. Connected Care, Remote and Guidance. Each package costs $9.90, so you are looking at a cost of up to $29.70 per month. It's insane that they think people will actually pay for this service.
Just purchased an Ioniq5 Bluelink not working. Called Bluelink, waiting for Tech to call back. I was told 7 to 10 days before they're going to get to it. It worked the day I bought it didn't work the day I picked it up.
Watch my video linked in the description. You can fix it yourself in about 5 minutes.
i bought the 2024 ioniq 5 limited yesterday. no bluelink. called in and was told a ticket would take 7 days to have someone call me. personally thought they should have tier 2 techs available as this sounds like a problem for all new 2024s. very frustrating!
th-cam.com/video/GFnoO6GRUJ8/w-d-xo.htmlsi=XdMgeB6o-tKFdZHt
My ex Hi5 is like the ex i rarely miss at all and am happier now. But occasionally think about the body and want one last drive. But ex had too many problems. Just when you thought the relationship was fixed 😂
I am having the same activation required issue with my 2023 Hyundai Santa fe sel. I have opened a ticket and still waiting
There’s a link in the description to my video showing you how to fix it yourself
This is happening with 2024 kona also. Im in this boat
I have the same problem brand new ionic 52024 limited. Been unsuccessful connecting my car to Blue Link I did open a ticket it's been over a week and have not heard anything back. Very frustrating.
There’s a link in the description for a video I made how to fix it
Worked. Thank you!!
My 2023 i5 is having the issue as well
There are also other BL issues. My 23 SEL AWD has NO realtime charge availability info in navigation, NO Hyundai Pay and NO WiFi hotspot. They never worked before or after updates. Started opening tickets but never heard anything, just SILENCE.
Bluelink and also digital key is garbage. It was great when I bought the I6 back in August. Now it's garbage. When I called Bluelink they told me to call the dealer and have them call to request them to release the RDR so it can be activated. Hyundai also lost my contract so my dealer had to overnight the paperwork so they could create my lease so I could pay my 2nd month.
I've been dealing with the Bluelink issue since 10/28/23 - the day I bought the car. I've called, sent emails, etc. and all I get is they will get back to me. I always end up talking to a clerk I think, no one has contacted me from tech support or anything like that. I love the car but right now pretty much hate Hyundai's customer service - actually customer non-service.
Shoot me an email: theioniqguy@gmail.com
Odd Issue I saw today. Had my Ionic 5 about 3 months and I have noticed the paint peeling from around the door trim on multiple doors. I searched that online and found multiple posts about the issue. Have you seen/heard anything like that?
what color? Earlier this year I heard that they had issues with the white paint..
Black trim Dealer replace the trim under warranty. He said if they are not careful when peeling off the plastic protective lining, it can cause that.
We just entered a lease on a 2024 Ioniq and the dealership then proceeded to tell us we couldn't take it home because of a recall repair...going on 1 week now and they still won't give us our car.
I own a MY23 limited. The expire date of BL has always stated May-11-2023 the day I purchased it however all BL functions correctly. However with the new update it is telling me to activate BL to see more details about chartering stations etc. I have a ticket into Hyundai that they have been working on for weeks related to the new update. I suspect now that may be my issue with the new update but I'm able to; remote start/climate, lock/unlock, see car status and I get most of the features of BL in the car. I don't think I have ever had the calendar sync but my understanding is that feature is "down for maintenance" and has been for months. My digital key also works just fine. I'm wondering what will happen when my 3-years are up? Will it just keep going? As it is now I don't think I am missing much except for some of the new update features most of which are just fine. Chargers in my area have no status but when I search outside my state they do show status so who knows...
Same as yours. My '23 I5 also shows purchase date as exp. date. Nearby or favorite Charger status works as of yesterday.
The only thing that doesn't work and tells me to call BL CS to activate BL is the little orange icon next to the HD Radio icon when listening to HD radio stations (not sure what it would do though).
I put a BL ticket in a few weeks ago, no call back yet.
Saturday I received an E-mail from Hyundai stating the my 3-month Verizon hot spot trial had started. It gave me a blank SSID and password to use. Interestingly there is a hot spot feature and trial added to my on-line BL account. Except that the I5 has no hot spot capability? I checked out the car an my BL expire date is now set to May of '26 and the new charger functions in the map work correctly. However Hyundai Pay tells me to contact BL support to activate where before it was working (or at least was letting me on-board if I so desired). I can only assume they are slowly getting to all of us that have had odd BL issues lately. I will wait for them to E-mail/call me back about my case and ask them about the hotspot. Would be nice to know if they are adding that as I had heard rumors. However I don't/didn't want to activate it just yet. Maybe wait for a road trip where I could take advantage of it. I assume that this is what fixed my error saying to activate BL to see charging station details.
I am really disappointed about my 2024 IONIQ 5. Mileage per kWh only half of what dealer claims. Is there any recourse on this issue. I have been tracking the charging diligently since I bought mine 5 weeks ago. In NJ and getting the equivalent of 46-50 miles in kWh usage costs equal to gasoline costs.
What are you getting for an average efficiency (miles/kWh)? Is most of your driving at highway speeds?
I work for a hyundai dealership and it is happening to a lot of our Ioniq 5's . They are working on it. Thats all i have for intel now.
2024 owner with this exact problem. Lots of calls and emails to Hyundai and Bluelink with no resolution in sight. 32 days now and nothing.
Same here. I picked up my Ioniq 5 around the same exact time. It's hard to believe they have taken this long.
It’s still happening as of today? Mine was fixed a few days ago with zero information from Hyundai. I only noticed because someone on the ioniq5 subreddit posted that they received an email saying it was fixed
Yeah still not working
Is this bluelink+ another US thing? Seems like Hyundai is forgetting Europe quite a bit. Cars arent being delivered, crazy wait times, no digital key, no HDA 2 and now no Bluelink+, just the standard.
We pay the highest prices for the cars, but get the most scraped cars as well.. yay us 😒
Still looking forward to get ours on thursday after 22 months waiting.
I was never able to pair it. The guy at the dealership said yeah. Just called the customer service number. They'll help you out. I guess he was in a rush. I called customer service. They had me do a reset by hitting the pinhole and it did nothing to help the issue. They told me there's a recall for Blue Link not working and made an appointment for me to get it fixed at the dealership
There is a link in the description of this video to a video on how to fix it yourself
Some of the comments feel they should have just bought a Tesla...they were right. I'm sure a fix will happen..by the way....did the fix that caused your charging season to abrubtly end due to overheating get resolved?
I purchased from anaheim california hyundai dealership yesterday 26DEC2023.Bluelink naver worked and activated. Anaheim service center has no clue on this issue. Does anyone know any dealership can fix this??
th-cam.com/video/GFnoO6GRUJ8/w-d-xo.htmlsi=XdMgeB6o-tKFdZHt
There is a problem with 2022 manufactured Ioniq 5 (I think it is a software problems) chips during Covid restriction period is my guess. They need to get an expert to fix the problem if they don't want to lose customers.
It's not a simple software issue it's an it's a software issue that seems like a gremlin and a gremlin is everything in the software is perfectly correct but doesn't work until you fix one part of it and do it completely the same way you were doing before
BlueLink is definitely a weak link in the Hyundai product line. I have a 2022 Tucson PHEV and the iPhone app had more functionality 2 years ago than it has now. It’s full of bugs and features that don’t work. Not ready for prime time or competitive with other PHEV or EVs.
my brand new Ioniq 5 has the same "Bluelink activation was unsuccessful. Please contact a customer service representative" message. I have spent hours multiple times with their support personnel with no resolution. What upsets me is that based on your video, they probably know there is an issue and don't simply acknowledge it
Using Dealer Mode to Reset Bluelink on Hyundai Ioniq 5
th-cam.com/video/GFnoO6GRUJ8/w-d-xo.html
Stupid issue; my hyundai ioniq 5 (model 2023) is not connecting to blue link anymore. Tried to reboot. Does not work. Tried many thnings on my cellular?. Must go to dealer to get software update but it takes one month to get appointment. Very nice car, bad software it seems
As far as I know there is only one version of BlueLink in Europe.
Its free of charge 3 years and afterwards it Will cost 15$/month Hyundai really need to get their shit together since software is King.
I was thinking about getting a Hyundai EV because I think Musk thinks he runs the world with his comments but Hyundai seems to be having quite a few more problems than Telsa. I know EV’s are mostly computers and problems come up but Hyundai seems to be having more than it’s fair share.
Don't those at Hyundai have anyone who has their stuff together with software?
It doesn’t seem like it sometimes
We bought brand new Ionic 5 - 2024 for our daughter, its not even 2 days. We can not add secondary driver nor can we enable the Digital key. I have spend couple hours with their technician, but they seems clueless. And they issue some ticket and shamelessly say "you will get contacted in 7-10 days", how wonderful? With this experience, you think I will ever purchase Hyundai? Extremely bad experience. HYUNDAI USA - ARE YOU GUYS LISTENING? FIX THE DAM ISSUE!
In reality - this is one of the weakest things in Hyundai and Kia (and one would also assume Genesis) - the app.
Friend bought an EV6 and after 1 year the software expired and became a monthly subscription.
So he can no longer remotely lock his vehicle and he lives in a highrise - so it is not like he can just walk outside to check if the vehicle is locked.
Tesla really has all the other manufacturers beaten with their app and software performance.
Tesla also has a $9.99USD/$13.99CDN + tax monthly fee for advanced software features after the first free month. But the positive side is most of the base features work fine and its only streaming music + pretty maps.
My 2019 SantaFe came with 5 years of BlueLink, but after 4 years a number of features stopped working right. Bluelink support could not fix. Hyunda/Kia backend services are managed very poorly.
when call it quits... man Hyundai is a mess.
My issue too
There’s a link in the video description to a video I made showing how to fix it. You can also go to the dealer for the fix
I don’t have a Hyundai yet, but would you create 2024 Kona EV or Ioniq 7 EV accessories?
Absolutely! I’m hoping to get some time in the new Kona relatively soon. The 2024 Kona has the same magnetic pad next to the steering wheel that the Ioniq 5 has so my magnetic eyewear holder should work just as well in that
@@TheIoniqGuy I saw that and the hook would be great for reusable shopping bags now that I thought about the many usage for your accessories. I can’t wait to drive any Hyundai EV, thanks!
Thanks for getting the word out. I talked to them twice now and they keep tellinng me they need 7 business days to get back to me.
Tells you a lot about Hyundai doesn't?!
All of us.
We bought locked cars.
Ok, I know a quick fix. Don't buy products with this lack of customer service.
After 2 and a half years of operation, now I've had this problem for 1 month... 🤨
Mine is broken on my ‘24 Limited. Frustrating. I’ve done the reactivating thing a few times with Bluelink.. no go. Interestingly, my service shows an expiration date of the day I purchased the car, but the subscription status shows active. Definitely not a good introduction to my first Hyundai. You’d think that if you’re paying 50-60k for a car, the manufacturer would be able to support it.
Same here expired
Another really unhappy new 2024 owner with nonfunctioning Bluelink. Ticket opened, they told me it would take a week to 10 days for a response. I bought this over a Tesla because I wanted a car, not an iPhone on 4 wheels, but at least their basic software works.
Check out the link in the description. I made a video showing how to fix the problem or you can go to service for it
Using Dealer Mode to Reset Bluelink on Hyundai Ioniq 5
th-cam.com/video/GFnoO6GRUJ8/w-d-xo.html
Thanks for the reply, your channel is great! Unfortunately the three tap method of getting into Dealer Mode did not work for me on multiple tries. Is it possible my firmware (it’s from May 2023) doesn’t have that way in?
Thanks for the reply, your channel is great! Unfortunately the three tap method of getting into Dealer Mode did not work for me on multiple tries. Is it possible my firmware (it’s from May 2023) doesn’t have that way in?
Thanks for the reply, your channel is great! Unfortunately the three tap method of getting into Dealer Mode did not work for me on multiple tries. Is it possible my firmware (it’s from May 2023) doesn’t have that way in?