ฝัง
- เผยแพร่เมื่อ 13 มี.ค. 2024
- Uber and Lyft let travelers reserve trips in advance but the service comes with extra costs some people aren't aware of. Lyft says riders can lock in the price and avoid surges. Uber assures users can see the fare calculation breakdown, including the reservation fee, before booking and says the process is beneficial to drivers. Clint Henderson, managing editor for The Points Guy, joined CBS News to talk about his views of the impact on riders.
CBS News Streaming Network is the premier 24/7 anchored streaming news service from CBS News and Stations, available free to everyone with access to the Internet. The CBS News Streaming Network is your destination for breaking news, live events and original reporting locally, nationally and around the globe. Launched in November 2014 as CBSN, the CBS News Streaming Network is available live in 91 countries and on 30 digital platforms and apps, as well as on CBSNews.com and Paramount+.
Subscribe to the CBS News TH-cam channel: / cbsnews
Watch CBS News: cbsnews.com/live/
Download the CBS News app: cbsnews.com/mobile/
Follow CBS News on Instagram: / cbsnews
Like CBS News on Facebook: / cbsnews
Follow CBS News on Twitter: / cbsnews
Subscribe to our newsletters: cbsnews.com/newsletters/
Try Paramount+ free: paramountplus.com/?ftag=PPM-0...
For video licensing inquiries, contact: licensing@veritone.com
Prices are going up, drivers are getting paid less. Uber and Lyft reaping the rewards while everyone else eats dirt.
They use to pay a fee to the driver and I use to do reservations. But due to the greed of these pimps drivers will cancel these... even if en route to the reservation if the competing Rideshare company sends a better offer we will cancel. I can assure you if the driver gets 100% of that fee you will get a driver on time and smiling. There yno reason why the companies steal that money at all. It's disgusting!
Supply and demand is the simplest way to look at things… If people keep ordering the rides, they will keep up these types of antics… Like all the people complaining about McDonald’s charging $15 for a big Mac combo😂 but at the same time they’re lining up to buy them because they don’t know how are too lazy to cook in their own home
Rideshare is not working because they’re not paying the drivers proportionately to what they are charging the consumer. Pay the drivers, and they will be there. They have destroyed the taxi and limo business as it was and now charging as much as they can while paying the drivers as little as possible.
Yep, when you schedule in advance it cost more. Uber has also added a bunch of miscellaneous fees like a “black car “ fee. Ridiculous.
Don't request a black car then.... those are "nicer" vehicles
The black car fee you were talking about is considered chauffeur service/it gets you a high-end car that’s no more than five years old with black leather interior and black paint, and can only match a certain manufacturer
Also, if you’re going to Los Angeles airport and you order a regular Uber, you have to go through the inconvenience of going through the lot to get your Uber, which takes more time and is very inconvenient versus ordering the Uber Black service that can pick you up right at the terminal
So it is not some random fee. Also, the driver has better insurance has a legitimate company in his name and is drug tested and screened more than your average Uber driver.
And the driver pay is going down,down,down.
I knew it! In December I took a trip to LA to go to Disney. Prebooking was over $26 for a .5 mile ride. I chose to book the next morning. The ride cost 10.50 before tip! I thought maybe they were giving the driver a higher fee for accepting the ride. NOPE!
@@archuser01 I have been driving Uber for almost 2 years now and I don’t feel they’re stealing tips at all… It’s just something that all the negative minded people want to talk about after hearing all these videos about it happening or they actually believe the customer when they told them they left them a tip on the app and they didn’t receive it that the customer was telling them the truth which most the times they’re lying anyways
@@archuser01 I haven’t had one incident whether it was a bug or anything else… Explain what happened with your situation as I’m still at a loss
I'm glad riders are waking up to the fact that what they pay for a ride is not what the driver gets for that ride. The driver will get around 30 percent on average. It fluctuates between an average of 30 to 50 percent. It's one of the reasons for the recent driver protest/strike on February 14, 2024. Don't be fooled by Lyft CEO's "70% of 75%" accounting/number salad. (What he said was, drivers make 70% AFTER Lyft fees of 25%. He didn't emphasize the, "after Lyft external fees" part in the media).
My fees are usually around 30% upfront on Lyft, then they guarantee 70% of what's left? If you're doing rudimentary math that's 60% to the company and 40% to the driver.
@@Streetbroker "Guarantee" is a strong word but yes, that's about right. And that's why drivers are protesting. Uber and Lyft make hundreds of millions $$$ but don't want to pay the drivers - who do the work - fairly. Driver safety is another reason for the protest(s).
Yup, I realized this when I would prebook a car to pick me up and take me to the airport. Never again
same
Uber/Lyft their system will cancel ride and get other driver because other driver accepted lower upfront offer so Lyft/Uber can make more profile. Uber/Lyft DO NOT CARE ABOUT DRIVER AND RIDER. they care about how they increase profit. Thats all very simple and their system design to do this by auto algorithm.
As driver i witness that rider and i did not cancel ride when its time for the pickup ride, scheduled ride gone from my app with no cancelation fee and with no explanation.
I used to drive for both prior to the pandemic. There is *NO* way I'd ever go back to it. I'd rather starve, and I probably will (given my current situation).
And to hear these rich people discussing how rich corporations go about their rich business... is pretentious.
Agreed I found me regular job got tired of uber lyft bs taking 55% of my hard work money in my own car own Gastown time. F risher and f dara.
Another man’s trash is another man’s treasure, I guess😂
I drive Uber Thursday, Friday Saturday and Sunday for 12 hours which is the max drive time allowed and make no less than $400 a day out here in Los Angeles. I have also acquired a few private ride customers which give me about $300 a week extra on top of my Uber earnings
I put $200 a week away for maintenance/expenses/taxes and over the past two years have accumulated $24,000 for which I paid a few thousand in taxes/2 to 3 sets of tires/about 25 oil changes/no major repairs and as of now I have $10,000 in the fund and I’m still putting $200 a week away
I think drivers don’t manage like a business and they spend all their money and when they owe taxes or their car breaks down, they complain that they don’t have anything left
As far as how much Uber takes, that’s the least of my concern as long as I know what I’m making I don’t care what they take
I am a Lyft and Uber driver (part-time). Those “advanced schedule” trips are rip-off to Riders and Drivers.
I did that trip once for my curiosity, I get paid $6 and riders paid $34 for that trip.
Yeah, advance..advanced rip-off.
You wanna ride for sure contact a private limo service and don't get burned. Drivers constantly cancel and you/ll miss your flight.
prices go up, always extra charges, drivers get $8 from the $50 you paid as a passenger. expenses for the drivers car goes up 50% in the past few yrs
Can this news networks mention about only have of the fares goes to the drivers
Greed has always been the fall of mankind.,.
Why is the media just emphasizing on this issue now ?? This is been going on for years. 😂 (( we the driver )) here in NYC “” are been robbed “” AND NOONE ARE DOING NOTHING.,
It's really simple, because the drivers are not employees, there is NO WAY Uber could ever guarantee someone will be pick you up. And, as the report mentions, the driver isn't even paid the extra amount for the reservation. That also works against the customer, as no additional incentive is provided for any driver to even accept the reservation. So, why would customer ever TRUST any company that runs their entire busines on independent contractors to ever deliver on promises that they cannot never honour?
If I were a passenger I would request a reservation for Lyft. Its the same issues as Uber, but the passenger isn't charged anything extra.
You are aware if u reserve a trip driver may get $15 for a airport run and will have to be on a hr before the reserve or it goes to a driver thats on ....so it should be more
Thank you for the segment. I Dr., Uber and most people are not aware that the extra fees none of them at all the driver
Yes. You can see the price in the app
the real problem with reservation rides as of now in NYC, is the system no longer show the price when it pop out in the app. I don't waste time accepting something I don't know how much I'll get pay, I'll not waste 30-90 mins get to the destination then find out I'll get pay like a normal ride. In the past the uber app show the full price of the reserved ride in the app and those reserved ride are higher pay than normal rides if you do the math and of course you have to factor in the time of the day with traffic condition and the possibility of a surge.
The driver is arriving on time usually 20-30 minute before schedule time
Well you Can’t count on them. I had one booked for the airport. It was canceled but yes all the new fees are crap.
As suppose to be. If you want drivers out and pick you up that’s extra fee
As a driver, my advice is to save your money and avoid reservations. If you're in a city with many drivers, you'll always find someone by requesting 15-20 minutes prior. If you're in a city that lacks many drivers, it's likely no one will pick up the reservation anyways. What will happen is that if a driver is around on that given timeframe, the reservation gets thrown at them anyway. This means that once the driver accepts, you're basically paying a reservation premium for a trip you would have paid much less for.
Remember when u could get a taxi and just pay the fare
I can tell you right now that the fees for this feature is not beneficial for the rider nor the driver. Just last night I received 2 maybe 3 reservations, not 1 was worth taking the trip. I chose not to take the reservations for 3:30am to 4:45am. All trips meant I would have to be available approximately 40 minutes in advance with no rides. This is how it usually works out. I stopped taking these trips a long time ago.
And they should, and it should all go to the Driver
I’ve only used Lyft twice since they’ve been in business
As a driver, I’d only accept an advance reservation for a ride I know I’m going to complete. I’m sorry for those that have this happen to them.
Had two of these trip, 24 and 21. Both time Uber had to move me 20 min to get to them. It made my standrd of 20 a hour. Sadly 5 a hour has to go to gas and maintenance. A little more. This is why i call it a hobby that pays.
I think this is the tipping point where they bring out the Selft driving cars!
I do Uber, and usually do reservations rides, as they are preferred. Generally, i earn more on those rides. I never cancel on rider. I'm on time, with a clean new vehicle. I'm easy to talk with, friendly and professional. You'll have a nice ride if I'm your driver. Btw, i drive a 2023 Tesla.
Crucial information about Uber's undisclosed additional charge for advance reservations. Quite sneaky, I must say. I do find it very convenient and have utilized it frequently, I've been fortunate not to encounter any driver cancellations. However, knowing this, I'll opt to book on the day or in the morning instead now.
I drive for Uber, and I also use Uber frequently and my advice is to advance if you need to get out at a certain time
The guy doing the interview wasn’t really upfront about everything and FYI the drivers do get paid a lot more for accepting these reservations as they have to put themselves on hold between 30 minutes and one hour to make sure they get to the destination on time which stops them from making any money for that time. So Uber does compensate them for the difference.
Lyft finds a driver in advance. Also, it tends to be cheaper for a night out. If you book that 0400 Lyft ahead of time, you’ll miss the bar close surge.
Lyft drivers get an extra buck or two and you get priority pickup
And paying less to the drivers.
Correction: if you’re paying for the ride, period, you’re less likely to tip the driver.
That's why you book rides with private companies like ORLANDO ON THE GO LLC in orlando Florida 😉
I noticed that it cost more to reserve a ride but cheaper if I do it 15 minutes before I need it
I believe you can book a local cab without additional fees... And no charge if you cancel.... It's about a 100 year old business model if you remember how to dial a phone.
Unless we stop buying- there is no reason for these corporations to reduce prices… ask a senior how much gas/milk use to cost… it’s not going to go back down….
take the same money you would use on rideshare and pay a friend… 97% of us can use the extra money.
Do not reserve the rides.
Yah and drivers get none of the fee.
Oh I noticed that a few years ago. So I passed on that.
I don’t accept any reservation trips,because you need to get there 40 minutes before reservations time,plus passengers they can cancel anytime,and you will lose all your time and $$
I only take reservations trips when it makes sense dollar-wise there is no benefit to the driver & the rider
This was a very misleading video and the guy in the interview was not telling the truth… I am an Uber driver in Los Angeles and I can tell you firsthand that the driver DOES get more money when he accepts a reservation and I can prove it .the driver actually has to stop driving 30 minutes - to 1 hour before the reservation time to make sure he gets there on time which he could be making money instead
As far as the comment about, the passengers are most likely not to tip, because of the extra fee is false… It doesn’t matter what the price is as only one or two, in every 10 passengers even tip at all anyways
You’d be surprised how many people out there I pick up in Bel Air/Sherman Oaks/Hollywood Hills that have the audacity to not tip at all
Someday all ride-share cars will be self-driving and owned by the apps. I think that is the main goal of all ride-share companies. Heck, if not, why didn't they just get in the taxi business???
When I do Uber on the side I notice most if not all health services for patients show up as Reservation but it only pops up moments before the scheduled ride. Might be a scheme to charge the service more but pay way less because the drivers never get a chance to see this in advance to accept and be ready solely for this reservation.
I don’t notice that where I’m at… I’m in Los Angeles… Where are you?
@@UberDriverChat Oklahoma City, Oklahoma region. U haven't seen these reservations come up suddenly ordered primarily for healthcare services?
@@rodderick1983 on reservation request the majority that I see go to the airports… Now I do get a lot of rides in general for these medical request that you’re talking about picking up people from doctors, etc. but not necessarily on the reservation part
And the driver still makes less still $3.60❤😂😂😂😂😂😂😂😂😂😂😂😂😂
Drivers are not getting any of that part of the money even though they start paying less to the drivers
Great report
Because it takes an hour of our time out of our schedule
As a driver my self I can confirm how ever there’s no need as there’s always drivers available
Price are higher, but drivers still get half or less of the fare that Riders/Customers are paying. These companies need to get regulated for the better. Not a big regulation. Just a strict regulation that's good enough. For the app to charge the customers an exact price for miles/minutes that it is going STRAIGHT to the worker (driver) plus a small amount of Uber/Lyft operational fee (maybe a flat $3-$4-$5 surcharge amount added to the final price). That way the goverment and the customers can ensure that the drivers get paid what they deserve, and also they ensure that the companies are not overcharging customers for their own greediness. This ends up in better and more fair wages, and also more volume of trips (due to people booking more rides). This is my grain of salt contribution of a logical and common sense solution.
In other industries you get to save money for planning ahead. Imagine somebody wanting to reserve an airplane ticket a few months in advance, and they get charged twice the price.
that’s fine just fine tip or very little
The misconception here is that riders think drivers are getting most of the $$ which is not true.. we only get 53% of what the rider pays on average it’s like a half.. how is this justifiable?
umm, he is wrong in my area uber gives the driver more money to accept your reserve trip, where lyft doesnt give anything to the driver. as a driver i have more incentive to accept the reservation on uber as theres no incentive for the driver to accept them on lyft. if i was a passenger going to the airport early and i wanted to be sure a driver was there when i wanted, id pay extra and book on uber, as i know the driver is atleast getting a bit more money and will most likely follow thru with the trip.
Wow i’m a Uber driver and a Lyft driver. I am paying fees to we get pay low wages.😞😞
Pay the driver
THEY ARE SCREWING ALL THE DRIVERS
Who didn't know this? 😂 nvm I think CBS might be the last one to know
The drivers ain't your friends
Always drivers getting ripped off sadly
Thank god they are leaving Minneapolis
Better than a taxi
That's why I don't take these rides because we don't get that extra pay and tbh ion know why people just don't open the app and book it
And ti add to it when you get there at 5am and the schedule ride isn't until 515 I will always cancel if they don't come out with 3 mins. Don't order rides if you are not ready we are not your parents and will not wait 😊 respectfully. I once waited almost 30 mins on a schedule ride. Never again ❤
Look at all these comments, I wonder anyone know math at all. I'm all for better rate, but the calculation is always the same base on per mile and per minute. Sometimes you get the surge bonus extra added. Uber and Lyft isn't exactly cheating on the drivers. As for the reservations drivers will get higher pay on reservation rides compare a normal ride with the same distance.
Yes they charge passengers more and we don't get any of it and we reject everything no thx.
Of course they do do don’t give us any other ride for 40 minutes it’s like a valet service so we miss money 💰 waiting not to mention half of them be late TIME IS MONEY ‼️‼️
Uber is padding there bottom line
Very poor management, absolutely right, they are Companies that use an app to scam
Pay 60 dollars for 2 hours driving I'm I crazy 😢
That isn't true at all..they DO tell you how much it is..what idiots
Uber and Lyft is only a glorified booking agent
Uber X/Comfort/XL= Amateur who is in an up to 15 year old Hyundai Elantra or Toyota Corolla that smells like Taco Bell or marijuana, is underpaid & will probably CANCEL. Uber Black/Uber Premier= Professionally licensed chauffeur in a tinted out luxury black Cadillac Escalade Limited Edition 7 seater, who is dressed in a suit 👔 paid the correct amount, is on time early by 20 minutes and will NOT CANCEL You. And it’s safer too. You gotta pay the extra if you want the guarantee! This is how I book, NEVER had a driver cancel on me
it’s nine whole dollars I’m a Uber driver great service you have to show up early. No one ever has to wait on a Uber. Very safe and secure the Uber guys waiting on you you’re not waiting on the Uber guy and you know the Uber guys gonna show up because you have a reserve ride what’s the problem? Do some more research before you put the stories out talk to some Uber drivers
I’m an Uber driver I make more money on scheduled trips you need to get your facts straight I talk to my riders and I do get most of that money instead of just talking about something you know nothing about how bout you talk to a driver like me I will give you an example I had a passenger who booked one I got $27 Uber got $11 this is the only way that we make above the 40% Uber takes and I do get a generous tip
Uber need congress to reform ride share
WHERE IS THE REPORT ON RIDERS ASKING FOR RIDES WITH NO CAR SEAT ! We drive to them not knowing this and lose money for canceling , Uber neeeds a child cat. These people with no car seat know that they wouldn’t do that in their cars
Here is another one after 2 minutes driver waiting for you out there you star getting charge
UBER Reservations in Austin Texas Pay driver's more on Reservation rides. I will give Uber credit for their Reservations. Realiable and pay driver's decent in Austin Texas. 👍🙏
allow automated self driving cars
another news caster that does no research. I am a Uber driver people tip me like crazy when I show up early to a scheduled ride. All markets are different but I know in my market people have no problem getting a scheduled ride you’re only speaking from your market and they do give a cut to the driver normally a $19 ride that you would normally you get paid $29 and it’s a convenience fee. I’m having a driver waiting on you and you’re not waiting on the driver but good luck with your negative reporting of Uber.
Can we talk about paying drivers $0.40 a mile when it costs $0.40 a mile to operate a car ? All drivers are driving at a loss. ! How about you do a story on the fake Uber driver accounts being sold to immigrants on Facebook marketplace.
That’s why as a driver for Uber I am getting tired of the bs.
People with money and want to be cheap is an oxymoron. Pay your worth