Undercover Boss CAUGHT employee who is mega RUDE!
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- เผยแพร่เมื่อ 8 ก.ค. 2023
- Welcome to a shocking episode of Undercover Boss, where the unexpected is the norm! Today, we have the president of Moe's Southwest Grill, one of the fastest-growing food chains in the world, stepping out of his executive office and going undercover. This isn't your typical episode - the boss gets caught by a mega rude employee!
Join us as we delve into the inner workings of the company. What's really going on inside Moe's Southwest Grill? The boss gets down and dirty and does whatever it takes to see what's going on inside his company. By working side by side with his employees, this boss will discover who keeps his company running.
Are you curious about the reality of Undercover Boss? Or perhaps you're wondering if Undercover Boss is fake or scripted? Stay tuned to our channel for all the answers.
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Undercover Boss: Season 4 Episode 8
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I like this Boss
Diversity hire. LOL.
Yes. I liked your condensed version. Subscribed.
This was great!
I was a manager of a big company straight out of college. Business picked up 125 pct my first yr
As a customer, I don’t ever want to here a worker being chewed out or demeaned in any way. If you must discipline, you go to a private area.
First rule of management: praise in public, chastise in private!!
If management doesn't back up their crew then I don't want to spend money there
Hear
@@rustyjones7908 You do realize there are billions of others places you can go just go.
@@beachbayareajr455 that's literally what I just said...
This guy gave real bonuses. So many of these people give trash amounts that it aint really worth it. This boss gave life changing money. Good for him
Far far back there was a CEO for Hudson News. I worked for the company at the time. Specifically I was a bookstore employee.
In the episode the CEO is all like, "we will get a new system, this is too hard, blah blah blah."
3 years after the episode I'm still working there and there was no new system, just the torture device that we were supposed to use to find books.
So I feel like the majority of this show is bullshit.
@@graysonoliver2632I often wondered about that when all the money was being handed out. How much of it is just for the camera. If there was no show and one of these employees had contacted the boss and said I have all these problems, can the the company help, would they have got the help, if they did, would it have been anywhere near the amounts given on the show or, more likely, would they have just been told to go away and stop moaning? I highly suspect it would have been the latter. I have a feeling so much of it is just to look good on TV.
Here's a MIND BLOWING THEORY... As a director of many employees.. provide MANDATORY management training for managers and offer it to anyone that is on the "track". Good lord people wait until stuff blows up before investing in their people . I've been at lots of places and pulled too many out of the crapper to not be intentional.
If you listened, nobody complained about the manager with the attitude.
Lmao, like corporations want to spend money. If lawsuits are cheaper then they just ignore the law.
Just because they go through the company training to do what they're are to learn to be a manager does not mean they will act right when training ends.
A cheap ass company like Moe's won't pay for that , they just throw you in the fire.
Watching Undercover Bosses, it’s sobering to see that almost every episode has people who are struggling in their own lives and really trying to make it through. When any of us visit a restaurant, we should realize that the people we come in contact with may well be on a difficult path and we should try to be a nicer person to deal with.
When i can I try and tip. If for no other reason than, these people are handling my food. More bosses need to do this kind of thing. Instead of hiding in their ivory towers. Across all fields, both public and private.
Amen
The employees are not picked at random. The show does it for ratings. They know their history but want to see how honest they are with the undercover boss.
They are plants
Where do you get a SUV for $15k? A good down payment maybe.
Let that be a lesson to you always be kind and respectful to everyone u meet
First, why is a 19 year old and it’s his second job ever, a manager?? That’s crazy IMO. That’s like in the military, putting a private that just got out of basic training in charge of a platoon of soldiers who probably have more maturity and experience than he does! They should have offered him the training before he took over as a manager. I hope he’s successful!!
It happens all the time at places like Menards hardware. So you're trying to make some extra scratch. Then they kill your soul by putting a 19-year-old in charge of your department who's been there 6 months longer. A 20-year-old manager would be best you can hope for at Menards
MY guess would be that manager left and perhaps the 19 y/o was the longest standing employee at that point and so was appointed. It's likely that the manager before the 19 y/o was also toxic and he just picked up on the way that manager behaved with everyone.
As a 23yr served Enlisted Soldier, I've seen guys pass out of training and after 6 months get an NCO course not to mention guy who come through cadet training and because they are officers think they know it all, when they know fuck all..
@@FerventLotus it all so part of
The fast food life ,I seen a lot of young people as manger s
Naw.... I ran 2 really big restaurants in a hotel and had a 16 year old girl that was better at everyone else's job than they were. She was not even a waitress but a host, but she easily ran the show and I could tend to the other restaurant in the same building. And this was a restaurant that generates $3 million in sales per year. I would even let her handle customer complaints and when they asked to speak to the manager, I would have no problem just standing there and letting her deal with it. When the customer would turn to me to see if I would agree, I was always fine with how she dealt with things. In fact, we have a world class chef running the line for both venues and he respects her and checks in with her that everything is fine. It is bonkers to see.
Kudos for the single parents. Don't let the world get you down, rise up and strive to success.
Man...I co parent and it can still be rough, plus my mom struggled as a single mother raising me, it's definitely rough
As a former employee of Moe's I wished that Paul Damico could visited the restaurant that I used to work so He can witness with His own eyes all the negatively of environment the place is being run by, also no benefits, no free meals, no breaks even for the minors that by law needs to take a break if they work over 5 hours, uff is a lot to tell but even nowadays these kids don't give you the "Welcome to Moe's" like they are supposed to, there's a lot of drama behind the back of the line, but that is just the store plus the others things but if Paul was upset with that supervisor from FL, He will be furious if He meets the management running the store where I used to work.
My first job was at Moe’s which lasted me just over a year, I hope he gets to know the former GM (who has moved to a different store). He is one of the best managers I have ever worked with.
Tito doesn't seem to be a bad guy, he's just young and has a little learning to do.
He was man enough to accept the offer and that's a great thing.
Comment for Paul Damico, I used to love Moe's but then the employees got to cocky and gave really small portions. I talked to the manager and he advised everyone gets the same of everything. Stopped going and now that location is out of business, so I guess customers were not very happy ???
I can't stand it when they keep yelling "Welcome to Moe's." I stopped going there because of that.
I hate every place that does that
@@michaelmerck7576
Me TOO
Is mandatory, otherwise you lose lots of points when a "secret shopper" comes in
@@michaelmerck7576so, you don't like to be greeted or acknowledge by the crew
@@rubena.marinerazo8950Yes, I don't like it...
Tito's words of "I'm only going to show you once" may have been what he learned by his trainer. Some people become just like the person who trained them.
My dad always said this maybe he learned it from his dad
USE COMMON SENESE SOMETIMES
That was so cool the way he treated his best employees
SHE GOT THAT MONEY AND IMMEDIATELY GOT ENGAGED LMAOOO
Nothing but tears when I watch this show
After appointment get manager training.. It should be before getting the post..
Those young managers are the worst. Get a little position of power and abuse the authority. Yeah we would've had to get some straightening day 1...
If only all top management was like him. Well done sir you are a true worthwhile boss ❤
Thanks for posting these videos. Its helping a lot with studying and just to chill out.
Can't believe that chick is going to waste that money he gave her on a wedding. She's young and should hold off on the wedding, concentrate on her career and use the money more wisely. When it's gone, it's gone and if the marriage doesn't work out she will really regret it. Nothing against marriage but too many people are doing it too soon and with the wrong people.
She likes that vicious cycle.
The robo voice was quite convincing until it tried saying Dollars it was more like doelars !
It was pretty obviously AI and not English as a first language.
Try “Cassadillas”
I loved this. It made me cry and realize that everybody is going through something.
What makes me so sad is seeing how little the employees of these companies are paid in the first place while companies seem to think that any CEO is worth millions every year. The reality is companies that pay their CEO, a realistic amount of money and pay their employees extremely well tend to be extremely strong companies, profit just isn’t everything , you take care of your employees, and rely on them to take care of your customer
Where were these kinds of bosses when I worked my butt off? It was satisfying to hear the boss show real appreciation. Very cool.
When everybody has to yell, "WELCOME TO MOE'S!!!" it increases the chances of the prep guys accidentally spitting on the food ten-fold. Bad idea. If I heard that, I'd turn around and leave immediately.
This manager is a big fish in a little pond. Sometimes that "power" goes right to peoples' heads. He needs a slice of humble pie.
Yeah, I agree. Sometimes, big bosses and CEO's are a little out of touch when it comes to what customers want. At a former retail job I had, we had to greet every customer, every time...as well as tell them that we'll "see you tomorrow!" I only said that once...the customer was so freaked out and demanded to know why I was greeting her and what I meant by "see you tomorrow!" She was in my face and got her phone out and began to record me as she berated me. Never again... And most customers don't want to be greeted and are very rude when given a friendly greeting. I can't count the number of times I smiled and greeted a customer, only to have them give me a scowl and flip me the bird. And I was just doing what I was told!
Nothing that you wrote seems believable.
@@francisbaxter4663
Did you actually watch the video segment above?
Excellent recap! Much better than the actual show! Kudos to you!!!
😂 I like how these CEO 👨💼 types act like they’re paying these employees to behave like corporate level while earning minimum wage ! Now if your paying $40,000 a year with full benefits, yeah I’ll be all in, but like $18,000 with no benefits, 💩, you’re getting minimum effort & minimum standards
if you have no education or experience you have to take the job that is out there for you.
@@teresaautreyexperience I agree, but that wasn’t my point.
Bottom line, you can't treat others like shit, regardless of what they are getting paid. Perhaps you missed the point. With your logic, if you make minimum wage, you can shit on anyone, including customers.
@@Savedbyzero1 I’m not saying that at all. You’re taking it to the extreme bottom.
Work ethic isn’t dictated by the amount of your pay
It's hard being a manager (young or old) whom you may have been in the same position as others and now you are the supervisor. I hope Tito is doing well and learned something from this experience.
Tito deserved a second chance.......somewhere else!! His behavior was abhorrent! Being fired would of been a learning experience and wake up call in and of itself.
And someone "should of" been fired from school
Yep. When bosses call the workers "my employees" it really irks me. And this kid did that. At Panera Bread it was taught we were all part of a team and the customer is always right. Never a manager got like this.
Tito needed training. That's it. He was probably treated that way and thinks that's how he should act.😊
@@yadusolparterre The irony of typing this after typing “should of”, it’s “should have”.
@@ratthew2843😂😂😂
Tito should've been FIRED... on the spot.
Well, he wasn't. In fact, Moe's invested in him by giving him extra training. Now go fill out an application. If you're qualified, then maybe Tito will hire you.
@@kwamethomas1054 Keep dreaming Jack@ss🤣😂... Your delusions are on a trump level. Plus, I BEEN a Boss since the age of 17 and don't work for people.
No. You should address and find a solution to the issue before resorting to punishment. He was young and inexperienced, he needed training and guidance.
@@user-qp9pu1xi4k Being young and inexperiencedy has nothing to do with it. There are Plenty of young and inexperienced people who don't act like @**holes. He's a mean, inconsiderate, self-centered brat who must never be rewarded for being such.
I once worked with a rude, disrespectful, and lazy kid who didn't do any work. The boss saw it and eventually fired him. But before the boss fired him, he used the kid to spy on another store before letting him go.
Benevolence is a beautiful thing.
WOW he called her a “ding-dong” 😮 like, I have NEVER been called out my name by a mgr…. I have NEVER heard any employee called out their names by a mgr before….not to their face in front of customers anyway 😂 that’s wild he got to keep his job.
I cannot count how many times people are tossed into a job SEVERELY unprepared. My second day training to be a shift leader, the assistant manager sucked her teeth, said “you in charge.” And then went to play on the computer in the office.
Then the actual manager got ticked at me not doing anything except keep an eye on coffees. I was like “I was hired from a coffee house! This is my first week on the job. All I know is coffee at this point in time!” At the coffee house, I was close to being a store manager which was why I was hired as a shift leader. It was supposed to be a starting point.
No one took me seriously because of that, but the one time I stood up for myself I got reprimanded.
First time viewer love this to the point hit all the points didn't waste time. Love it stay gorgeous
Undercover boss to me is so fake in almost every episode, it shows you how people are struggling and being taken advantage of. Most companies don't really care. What did he do here, help 4 people out of hundreds that work for him??
And That is How it’s Done! ❤
Great job Paul ❤
PAUL😻
More retail stores Need To Realize "Their Employees" can make or brake a business!!!
Didn’t realize this channel is a recap channel. I started crying. You did a great job summarizing that. Ya boy subbed
It’s nice to see people receive money for their great attitude and hospitality.
This is awesome. Best thing I've watched all day. God bless hjm
Does nobody at these businesses wonder why a new minimum wage employee is being followed around by a film crew?
They explained that in the first 2 minutes.
I’ve known some arrogant managers in my time, people who shouldn’t be anywhere near the job. But at 19 that’s very young, you’ll have little life experience then.
The ending was beautiful ❤
This was a great video ❤❤
The first time I tried Moe's was back in 2018 on Starkey road in Largo, Fl. The food is excellent, and ALL of the folks are fantastic.
That's a good company and Boss. Never heard of this company.
GREAT TO SEE THAT PRESSURE LIFTED FROM THE PARENTS....GOOD JOB BOSS!!❤❤
It's the common mistake younger managers make is to think that you need to be the big dog among the pack. They weren't taking him seriously because he was young, fresh out of highschool, the answer was to show them he's up to the task, not run them into the dirt. If you cave to the criticism your employees give you by becoming aggressive and a hard ass, you're basically showing them exactly why they didn't want to show you respect. Because you caved to pressure. If Tito had kept his cool and just kept doing his job as manager, he would have won their respect eventually and had a healthy working environment.
If he talked to me like that I would remind him why men are mostly polite to each other
That’s one great undercover boss 😊
He said casadillas 😂
He is a good boss not because he gives them money it’s because he stick with his employees
I thought this was the tomsriver nj one😂 would explain so much
That boss was dope!!👍💯
I hate seeing managers behave that way, disgusting.
I would question the person hiring and or placing people in management who have no qualifications.
Where is that segment?
A manager like Tito treating employees like that is a good way to lose employees. So for Paul to give him another chance and give him better training helps to avoid that risk.
That is not fair giving some staff more than others. That lady gets a small amount but does a lot.
I like moe's just one thing when you do come in they yell Welcome to Moe's I thought they said they were close,so I left 😂
This is a plain example of its not what you know but who you know. Most times its always the inexperienced person getting the manager positions smh. And hold on lol. 40k given to her to raise her daughter as a single parent then says she is getting married and using the money for a wedding. Society smh
😂😂😂 That wedding part is nuts! Should have invested the money
Here is how every "Undercover Boss" episode goes. Ceo gets trained on entry level job in company, Ceo does a horrible job, Ceo finds at least one person who is a Taskmaster, Ceo takes a break and an employee share a personal problem. Ceo gives person a bonus and or repremands another Supervisor/Leader.
Today is the first day that I've seen someone narrate an interview
Moes=healthy got me good. 😂
That’s embarrassing. I’ve literally been in the CEO’s position more times than I can count.
Learning to be a manager in service work takes years. So extremely stressful.
Some of the folks were rough but I didn't think anyone was " mega RUDE " .
Southwest Grill that started in the South East serving Mexican food made in America. Got it 👍
Open one here in Az please
Shiiiiid, Paul seems like a cooL dude, especially after allowing the 19yr old Tito a 2nd chance
The boss was too slow. Had to laugh but this is such an excellent show and one that shows if you value your business, you put time and energy and money and understanding into your employees.
Dude looks like Ricky from Trailer Park Boys 🤣🤣🤣
I've been told customer service in Atlanta awful!
".
Twenty thousand Dodders.."
Man thinks he’s Gordon Ramsay.
I wouldn't be wasting all my money on a wedding...some, but not all.
The real question is Y is the president f*cking up on some of the basic stuff like cutting meat lol
Moes has great systems in place great restaurant
Here’s a clue pay your staff more money for a reasonable hourly rate per working week and make sure they get medical cover.
The food looks great!
WHY do they have a store in Moscow? (Unless it's Moscow, Idaho.)
nope it's Russia...
Why not have a restaurant in Moscow? They deserve a good Mexican restaurant
That’s the actual state in another country that’s what the literally just said lol
Because they can.
There are more than 20 Moscows in the US. The closest one to me is here in Pennsylvania near Scranton.
Big lie, not possible to be "undercover" when cameras are following you everywhere.
There was a Moe's near me that shut down and I'm so sad I can't go get myself a stack and enough salsa to constitute a war crime
This is so common in restaurants.
Did he just kass-uh-deeyuhs? Wtf man?!
Watch it again but this time listen to what the brother got compared to everyone else 😂😂😂
Lol😂 Paul is a smart man he knew exactly what he was doing with Janet lol he saw she was a little thicc on the lower half of her planet 😂
I chalk this one up to either the way he was trained or a lack of training. I dont think he was a bad kid, but needed a push in the right direction. Doesnt excuse him being abusive to staff, but i feel like he could be better if trained properly.
I went into a Moes in Georgia.. it was filthy and dark - NEVER again will I step foot In one !
I'm in South Carolina and there isn't NO Confederate Flag flying on the State House anymore
These wonderful American executives give a few individuals pots of money but don't pay their staff a living wage, just makes me want to throw up!
This was beautiful 🎉
All management needs to be properly TRAINED. That word doesn't seem relevant among millennials.
The most shocking thing to me about all this is a manager doing the training.
1:20 voice over "pauls role as president is to bring the most talented and high energy people to the brand".
1:25 the owner "My role as president is to bring the most talented and high energy people to the brand"
02:18 voice over "for his first job, he'll be working as a shift supervisor."
02:21 the owner "for my first job, I'll be working as a shift supervisor."
I can somehow see the importance of the voice over in this video, otherwise we would not have a clou.
I’m so happy so see this.
I love these stories, it truly restores your faith in humanity.
I hope this restaurant comes to Canada 🇨🇦, their food looks so good!!
I would fire his rear end out so fast he won't know what hit him. It will be so fast he will forget to be rude