Undercover Boss CAUGHT employee who isn't running her BUSINESS!
ฝัง
- เผยแพร่เมื่อ 7 ก.ค. 2023
- Welcome to an exciting episode of Undercover Boss, where the unexpected is the norm! Today, we have the CEO of America's Most Loved Sweet Tree brand stepping out of her high-profile position to go undercover alongside her employees. This isn't your typical episode - the boss gets caught by an employee who isn't running her business!
Join us as we delve into the inner workings of the company. What's really going on inside America's Most Loved Sweet Tree brand? The boss will discover systems that are frozen in time. And how will her employees react when they receive life-changing news? Stay with us to find out.
Are you curious about the reality of Undercover Boss? Or perhaps you're wondering if Undercover Boss is fake or scripted? Stay tuned to our channel for all the answers.
#undercoverboss #undercover #boss
Undercover Boss: Rita's Ice Season 11 Episode 4
Is Undercover Boss fake or scripted? Are they still doing Undercover Boss? What was the last episode of Undercover Boss? Subscribe to our channel and never miss an update!
Our channel is compliant with TH-cam's Fair Use Policy as we create a storyline and cut down several hours of long footage to a few minutes to bring out the most entertaining and educational parts. - บันเทิง
![🔴 [TRỰC TIẾP] Tứ Xuyên (Trung Quốc) VS U20 Thái Lan | Cúp VTV9 - Bình Điền 2024 | JET STUDIO](http://i.ytimg.com/vi/bguJ41PcW0c/mqdefault.jpg)
Did you like this episode? Please support us😁: www.buymeacoffee.com/bitthirsty
Good episode, the end was a bit abrupt though, sounds like you had more there but had to cut it out
Why are you recaping this when someone else already does that??
It was a very unexpected and great opportunity to be on the episode, of Undercover Boss!!! The children’s book update is coming very soon💛💛💛💛 -Pastiche =) (from the Undercover Boss episode Rita’s Italian ice)
No I didn't. The thumbnail clearly displayed a text bubble insinuating that at some point in the episode someone was going to have their shop closed. Drive-thru doesn't count, it said shop. Also the title says someone was caught not running the business. That is disingenuous and clickbait, shame on you.
That was a heart warming tale.
That one lady that uses her franchise as a daycare might want to CAREFULLY reread her franchise contract before loses it and all the money she put into it.
I was in the episode. And It was unexpectedly great, being on Undercover Boss!!! :) I’m humbly grateful as an Autistic adult to be apart of a company that actually cares about placing autistic people in the front of the business to do their job performance and breaking stereotypes in baby steps instead of always putting autistic people in the back of the business. For anyone who absolutely feels to question me about being Autistic, I will kindly educate you about myself❤️💕
I'm so happy for you! I hope you're doing well in life and hope you succeed in everything you do!
@@highdrangea790 appreciate that! -Pastiche from the Undercover Boss episode ❤️❤️❤️
ROCK ON Pastiche! Write that book.
@@pastichegraham I hope to read your book 📖
@@sithninjacowboyranger9803 thank you🧡🧡
"I'm a franchisee that doesn't follow corporate policies."
*"Then you don't get to be a part of our company. We are shutting you down and getting you back in line."*
I love that this boss actually gave dollar amounts that are significant enough to make an actual difference.
Most Corporate Bosses: thanks for 30 hours of unpaid overtime, i have bought you a $10 pizza.
Watch the one with the owner of modell's he gives the one woman 250k so she can get a house as she was homeless with kids and that 250k already had the taxes paid for by him
The one that wants to run her own show is super lucky to have such a good CEO to answer up to. I would have fired her so fast! This CEO is very compassionate to people's needs. Kudos!
You would be a terrible boss. If you fire someone for their mistakes and never leave room for improvement in your own team, than everyone growing from experience does so outside of your company.
@@erikbabry7233 I second this. Everyone wants to be successful deep down, and unless they're being negligent, you can typically work with someone to improve their habits rather than get the reputation that your business has a revolving door for hiring. Employees are much more willing to improve when they feel they're part of the team, not an expendable part.
And that would be a knee-jerk dick move. That’s why she is a successful CEO because she gets what most others don’t, and she sees what her people need to see and do in order to improve. Helping them become successful makes her even more successful. Not a difficult concept to grasp.
I wonder if being on camera influenced her decision. I think I would have fired her right away. She even said, "regardless of what corporate says..."
@@travelwell8098 I don't think you are wrong. People do totally change their behaviour as soon as a professional looking camera is pointing at them. And I would probably not say to the camera what I'd be saying to her in her exit interview lol.
What the franchise owner doesn't understand is that consistency among the stores is a key to success. I worked for a very successful restaurant chain for many years and we would always look to McDonald's when discussing strategy. The consensus throughout the industry isn't that McDonald's has great food, it's that they have consistent food. You can go to a McDonalds anywhere in the U.S. and get pretty much the same quality or lack there of, at the same basic price during the same basic hours with a few exceptions to that last one. But it is their key to success and many other successful franchises have followed that plan to great results.
This girl also chose-she CHOSE, as in had a choice-to bring her children to work. Kids who have no idea how to respect the workspace no less. She needs to understand that there are places where kids do not belong and the workplace-with the exception of a few occasions-is one of them. They needed either a babysitter or daycare.
Exactly when you purchase a franchise you purchase ALL aspects of it: good bad or indifferent. You like that company then you must accept all of it or go look for another one.
So pretty much quantity over quality
@@dragongrrl3 And let's talk about safety issues when bringing your very young children to work, I can work or watch them but you can't do both at this establishment
@@MiguelMartinez-pw9op Not really, you can't expand your business if you don't have any quality. I would say it's consistency and cost benefit over quality, then you go for quantity.
Decades ago, just before I walked off a job, I told my boss that the fact he hadn't a clue what was happening in his own business was a bigger problem than if he had.
If you're out of touch with your own business, don't ask employees - look in a mirror. Then look at your senior management and wonder if you need them.
Amen✊🏽✊🏽✊🏽
GET RID OF DEAD WOOD!!
@@kathrynshields8221 A good manager of people does not have to be a good production worker. Middle management might be brown noseres. (Those 2 sentences are completely independent.)
U did good Jack, though the owner might still be lost. Good employees are hard to find. Item #3; an employee's job is to make his boss look good (ie, contribute to the company's success) but the higher ups need to support those at the bottom.
I modestly say there is wisdom in my words but you have to dissect them. Gone are the days of lifetime employment and 2 way loyality
@@kathrynshields8221They got rid of the Dead wood in Venezuela and now people go hungry and production dropped 80%
I'm impressed with how she handled Stephanie because she was not a good business owner. Sometimes, all people need is mentorship.
I have to admit, I would have probably told her if she wanted to run a business her way on her schedule she should go open her own private business and replaced her. I'm glad to see that didn't happen. I guess like her, I still have a lot to learn.
@@Xterraforce she wanting to run it means she wants to step up to make the place better and that's great, but she was running the place down. One chance to step up her game and give good results or get out. Value hunger for success but always demand results.
@@mahuk. In fact she was like "I don't care what the company wants, I'll do it my way because it suits me better and I don't care". Like opening 2 hours later etc. IMO she just got rewarded for her attitude so I'm not sure how it's going to make things better.
@@kuba6156 and that's why she was running the place down. But she got an opportunity, and if the video is true then you can be sure by watching the end; "her franchise is thriving". But if she fails, cut her off, don't keep a problem who insists on being a problem.
@@XterraforceI felt the same way.
Wow! A CEO reinvesting in her brand at the ground level. That is how you continue success.
A CEO who has NO clue what is going on in her stores is just a complete muppet. She should have known that equipment is outdated before she even got there. Not really surprised since this is the USA. They actually say that she GIVES him money to upgrade the equipment, like as if he should have payed for that with his salery??? What kind of bubble are you living in over there.
@leftyme4568
Exactly, if you're gonna have company standards and guidelines, then it's your job to make sure they're being met, otherwise, you have no one to blame but yourself. On the other hand, that's the downside of owning a franchise. You have to do whatever they tell you to and the cost, good or bad is 100% on the franchise owner.
ie. "We implemented a new policy that all registers have to be updated.......at your expense"
This is exactly how a leader should be. She isnt a boss running around thinking of the bottom dollar for her and her investors, she is a leader thats truly out there trying to make the business and its employees better.
This CEO took care of all these infractions a whole lot better than I possibly would have. I have a lot to learn from people like her.
Whoever insures Stephanie for public liability is going to take a very dim view of those kids being there all day.
If corporate pulls the plug, your franchise is dead.
That's fine, the ghetto dairy Queen down the road, now has a sign outside this says dairy dream, it sells the EXACT same thing.
I LOVE how the CEO worked with people instead of denouncing them. 👏👏👏
I thought for sure that opening 2 hours later than company policy requires would be grounds to get fired.
Franchisees aren’t employees,,, they own the store. You work with them while letting them know they can be shut down/ forced to sell or be penalized monetarily until they conform with standards. Typically the monetary fines gets them back in line. I’d say shutting their drive thru down jerked a quick knot in that lady’s rear end.
@@stormysyndrome7043 CEOs can indeed fire franchise owners cuz they’re the franchise owner’s boss too.
@@dtyodeller nice try, but you’re spewing nonsense.
@@stormysyndrome7043 They can pull their franchise. Might be a bigger fight with this one. Probably why she chose to mentor her. I bet the hours are run right now,and kids at daycare. That’s a hazard that could cause legal troubles. Imagine a child services worker coming in as a customer and seeing that…?
If you want full control. You don’t franchise. You create your own
She actually looked much better as a brunette. I was not expecting that
This was a nice tale. Props to this CEO for sure.
I like the positive positive attitude that the CEO had. Helping rather than firing.
Andrew deserves every bit of credit he gets
The man loves and cares for the buisness and its employees
Good to see the undercover boss actually making the changes they pledge
Lovely
I like that when most bosses see someone who has potential but just is not doing their best , they dont fire them but offer to help fix what is wrong so they can possibly grow. I know this isnt for every "bad" employee, but sometimes there are people who just need some guidance. I hope they all do well.
Lady earned the title "Boss"
Workplace is not a babysitting service. take the brats to daycare. I once worked at a place where the secretary would have her baby in the office constantly crying, using the office trash cans as dirty diapers disposal. Which made the office smell so bad and we were a small company in a small town so we had potential clients come in and they would smell that. One day she locked the baby inside the office and blamed us later even though she had the keys and she was the last one out of the office.
When you can afford a franchise but can't afford daycare. Hahaha.
“Brats” you don’t have to be rude about it
Do you think she actually wants to bring her kids to work? She needs to make a paycheck too. Someone needs to say something about the diapers. That is not cool. But imagine having to bring your kids to work because you have no one to watch them. And cannot afford daycare that gets their kid sick everyday day they are there. And in turn you get whatever sickness they have.
@@zackjackson5562 She doesn't want to put them in daycare. SHE CAN AFFORD A FRANCHISE ON A POPULAR BRAND BUT NOT DAYCARE. B*LLSHIT.
@@zackjackson5562 should of thought about that before you had kids. The secretary made more than the crew did, she could afford daycare.
Thank you for highlighting undercover to ten minutes, saving me an hour, I don't have to waste my time watching the full hour.
I love that she chose to help them instead of firing them for not following the rules
An uplifting and touching at tines record of a CEO being EFFECTIVE.
The best undercover boss so far! She was actually trying to make a difference with those monies !!! Not stingy, good boss.
They are not employees. They are Franchisees. Title is wrong.
That's the name of the owner, the people she is talking to are employees of the Franchisee. Before you bash the creator why don't you use some critical thinking lmfao. I only see one owner here mostly employees lmfao * clearly I'm dumb or deaf and can't hear*
@@BionicMan95 case you missed it 2:08 3:23 5:03. They are clearly the franchise OWNERS.
@sureshmukhi2316 You know what you are right. I'll own that one. I heard it once but when u sent it like that I missed it the first time. I also included another employee in that mix that could also be why I missed it but you are 100% right and to that Sir I apologize!
@@BionicMan95 thank you for the apology. 🤝
@sureshmukhi2316 Hey if I made a mistake, I will be the first to admit it!
If you wanna be your own boss/ run your own business and set your own opening times etc don't be a franchise owner lol, you're not really the boss.
This is how you get a great owner of a brand. Most corporate people got their jobs handed to them. People who work from the ground up know what it takes to be succesful by pleasing both the customers and your team members under you.
The Rita's near me is under new ownership since this happened, so I don't know if it has improved. When I took my son last year, they had no Italian Ice. Couldn't order it. The single employee seemed pissed that I would try to order it. Each order took walking to the back, then up front, then back again, to make. Tables were dirty, and permanently stained with food coloring. Not a great first impression.
Ya well it’s cheap Italian ice, it’s boardwalk food usually. It’s often run by Broke teens/adults. (Like poorer then McDonald’s workers)
if a store is ever out of an item it’s not the register worker who didn’t put in a slip for a new product shipment it’s an issue with management/manager not putting in the order because that’s who controls the money.
Those teens at the register CANT order more so asking them Where it is/Why they didn’t do it is ridiculous as it’s not their job to restock products but the actual shelves.
The tables being wiped down sounds like an issue with how many staff members you have: if there’s 1 person on register they can’t just walk away and leave it open to wipe off 4 sprinkles from the table they’d have to sign in/sign out to wipe down the tables and they can be yelled at for walking away/signing out from the register. - so the tables won’t be cleaned by them they’ll be cleaned once the building is closed to the public and the worker has actual time to clean it without getting in trouble
Didn’t know they actually had dial up in 2017.
My sister had dialup at home until about 2019.
This episode aired in 2020, NOT 2017 as there was a segment with people wearing masks… so that makes it even worse… 2020 and you’re still using dial up?
@7:50
"Hezrron has gotten his new cash register & is no longer delaying his customers"
...as he delays his customer from getting the ice cream because he's getting his picture taken 😆 lol 😆
This is probably one of the most heartwarming undercover boss episodes I’ve ever seen, wish they all could end so nicely
Good to see the Video, as the CEO is replacing ice from the outside of the container back into the container!
This is an absolute NO GO, and I am going to avoid those shops wherever I can!!
She is following instructions of indevidual franchise members and some of them were breaking the rules
What I liked about this episode, is that no one had to get fired! She was working with ALL of them, to improve them, rather than toss them. Kudos. A lot of employers would've tossed at least 2 of them.
She was dealing with franchises. She can't just walk in and replace them. There are contracts involved.
Even when it doesn't seem fair it is corporate America and it comes down to 'My Brand, my rules!'. Let's not forget the free advertising by Undercover Boss.
It’s great that she gave the one lady money for her book and implemented a program for hiring more people with disabilities, and also that she helped the one guy with his wedding. That was all very kind.
At least this one isn't "You're not doing things my way, so you're out." but a more constructive "You're not doing things my way, here's the help you need to make it right"
When contracts are involved, all parties have to abide by said contracts.
Best episode of undercover boss I've ever watched and I watched it right here
this is why secret shoppers are important, too. if there's no oversight, these franchisee's will get lazy sometimes, especially with something like mcdonald's where someone or a small group might own several and not actually be there operating the things themselves.
As a solo father of three, do you know how much just $15K would be to someone who it takes almost a year to make that much?
I wish Rita's was out in the PNW (Washington mostly). This is my favorite and miss it so much!!
Hard work and then offered a CEO and president position. Networking/connections is something many always leave out of these success stories
This CEO is a heaven sent from above. God bless you for having such a big heart.
Have to say that's kind of a happy ending in for a big business CEO she's a pretty good person.
Wow, what a boss ...
🎉🎉🎉
She's just great. I never met such a kind, hardworking yet strict boss.
YEARS AGO,
I worked at a place that had a satellite office about 500mi away
from the home office. That location only had 1 employee. The
boss was always on this guy because he wasnt very productive.
This guy had lots & lots & lots of excuses. Every so often the
boss would fly down & meet with him. He always told the guy he
was coming to ensure he would be there and the boss wouldnt
waste a trip. One day at the home office the boss was again
bitching about this low performer & was again going to go down.
suggested
upon arrival found the office locked up mid day on a working day.
He called the guys cell & heard boat motors in the background.
After some digging the boss found this guy was spending much
time on the water & minimal time working.
When the cats away the mice will play.
!
I love how half the problems on undercover boss just comes down to corporate not being told about the problems by their store managers
Sometimes the franchise owners are wrong. This is a case of both sides have issues. It sort of reminds me of Subway the $5.00 dollar footlong was a money maker for all franchises. Problem is like foreign cab drivers who destroyed the taxi business because they hate credit card frees these franchise owners rebelled against the promotion that made them more money because they felt they could be making MORE.
Yeah...no. The $5 deal was extremely profitable when it first came out countrywide - in 2008, but as inflation, labor costs, and food costs increased over the next decade, it stopped being profitable. From 2013-2017 it was phased out for that reason, and then when it came back costs had increased to a point where the deal was extremely unprofitable even at the most trafficked stores, and even there, they were making literal pennies on the lower quality subs, but still losing out on the higher quality ones. Because of subway's strategy to aggressively expand as much as possible and just let unsuccessful stores die (which is why you'd have subways literally less than a mile away from one another and both would have low traffic because they are in the same neighborhood), as well as competition of other brands, foot traffic at most stores were lower per store by the time they brought it back. This basically ensured that the $5 footlong was unprofitable because they couldn't even make the base sales of 8 footlongs/hr average per day needed to keep it profitable by making pennies on it, and in some cases, some footlongs were just always unprofitable when it came back. Like the roast beef footlong literally cost them like 87c net loss to make. Somewhere like McDonalds can lose money on a single item, making some shitty quality kids burger and selling hundreds of them while upselling drinks and shit, but subway, which has far less foot traffic, can't do that with their literal main staple food where they have few add-ons and expect to stay in business.
I mean, yes and no. Like the other guy said it was ultimately the times a changing, but there were some cases like that brought that to the forefront over the years.
5:25 I'd be more concerned with that shelf, straining under the weight. That's a workers comp claim waiting to happen.
I didn't know dial-up was still a thing
Another wonderful boss!!!! 👍🏼
A sandwich shop in the Fresno CA area had decided to change all the recipes and really destroyed the entire company and the original owners sued for the damages and won got them shut down and they had to pay a lot of money for the destruction
I couldn't make sense if your comment because you haven't used any full stops, or commas, sorry.
All of the stuff she did should have been done if these companies cared about their businesses they would work with each location and make sure they are able to afford it . If not they should help them . After watching these shows I want to stay away from the big companies . Too many corners cut .
BUYING FRANCHISE BUSINESS CAN BE DAUNTING.....SO MUCH CAN GO WRONG.ALSO I THINK SOME CONSIDER IT BUYING A JOB!!
Why are you yelling?
I don't know why anyone falls for these scams
If you are considering a Franchise, research Subway sandwich shops. The CEO should be in prison.
My boss owns a workshop. But his main boss owns the whole shop. I never meet the big boss of the workshop😮
Become a franchisee to do shit your way? Makes 0 sense. If you want to do things your way, start your own business.
This is the only way I could ever enjoy reality tv. I'm very much a, "Just the facts, ma'am" type of person.
It's so interesting that I as an european don't know any of the brands from undercover boss...
So big but so small....😅
Rita looks like a more legit version of an ice cream shop..
What corporate needs to understand all those so called updates cost money and not every location is willing to put that upfront. Corporate needs to start putting out some cash if they want changes
Which she did and they do they give a upfront budget when you joi na frqnchise most the time the first guy spent it on areas that the coroporate didnt forsee as it was unique spend8ng to his area and location which she corected by fund8ng the uogrades aswell as investing in some the unique areas of igs location
Couldnt get broadband until last month. And i live in a "high technology corridor".
People need to just be open to hiring disabled people. Eventually it won’t be as big a deal to people outside the community because they will see us in every role. Disabled people deserve to make money.
I really agree! Thanks for stating this. 😊💕Thanks for watching the episode! - Pastiche (From the Undercover Boss episode, Rita’s Italian ice)
The ants, using my urethra as a cargo ship, open their own franchise.
It's called wake me up and make me dance in the kitchen drawers.
So far - no good.
I want to invest in ant pants?!
Anybody don't feel weird that a high definition camera is following the new employee slash hidden boss? Isn't that obvious that she is a undercover boss?
The whole thing is obviously set up and scripted.
They literally said they were told they are filming a documentary about a woman starting a new career.
A boss looking at the reality of their situation over the expectations she gets from Yes-Men.
Yes men!
"Why doesn't your store have a sign to show customers where to order?"
Owner: "I am dictating what is best for my family."
What makes me pissed off corporate always think they're helping but really make it more of a mess than it is now
an entire show in 8 minutes.
love Rita's even more
Yeah, the first guy was just not funded enough to make upgrades. (Didn't come in with enough cash, which is not a good sign of your franchising system.)
The second person was rogue because of a lack of oversight. Worked for a company that had roving inspectors that came by the stores as customers, took pictures from afar. Wasn't in the store enough to see the behind the scenes dirt enough to stop an employee from robbing the place for four years.
The third person was the best carpet call, because it was the system implemented that caused his problems, which caused her to go, "Yeah, this isn't good enough. We need to make it better." He's a great manager and I'd love to see a complete picture of him running the shop.
Good it all worked out in the end...
Correct me if I'm wrong but a Franchisee is also an employee as they work for Corporate.
YOU ARE CORRECT!!
Wrong, except maybe with the new laws in California.
I work for a franchise (realestate)- There are certain things each brand puts into their contracts that the franchisee owner agrees to when they sign contracts and they have to adhere to these. They also have to pay corporate a portion of their sales. however, the owners of the franchisee are the ones that are operating and paid into the business to be a franchise.
I have never heard of this company. I don't think we have one in my state.
The disguises on this show always make me laugh.
Linda looks like a great leader. But does anyone else think she looks better with darker hair?
How about a show where these "wonderful, generous" bosses don't know the camera is on them and see what happens. Obviously all this generosity is for publicity. Not reality at all.
CEO needs to put her up.
Woow this made me a little sad cause a dear friend of mine has passed away and his birthday was also on May 10th! 😔
And none of them figure that they were set up? Sure...
When you sign a franchise you have to follow all there procedures
So who didn't run their business?
Click bait BS. The only one doing it wrong is this channel, the Recap Report. The voice-over is annoying.
I think they should a series tht follows up on those employees and see if those bosses kept there word
This is not undercover boss because the people that bought it is the boss of that place like one boss said he didn’t have the money by the new register
Stefani is fortunate to be able to open at 2 pm and not lost her business.
I’ve NEVER seen a chain that’s a 100% consistent in its opening / closing hrs. So, for a chain where the stores average about $300K, I get having to customizing hours that work for you.... as $300K is very low restaurant wise. -- Now, the other stuff, she’s lucky she didn’t lose her store.
Sounds more like she wants the owners to spend all their money on new equipment. I bet she's getting a kick back on it.
That’s a woman on a mission!
She sure is giving a lot of daughters to these people. How many sons is she giving them?
2 camels
@@TheRecapReport Did she walk a mile for each of the 🐫?
How not to run a food business. My GF owned a successful chain store in the 1990s. The errors she told me are still problems.
Where is the branch offices (retail network) manager? This is the guy/woman who should be hauled over the coals.
She can literally sue that employee and get all her money that she paid that “employee “
Franchises are always run like sweat shops.... SIGH
Bruh she's a very supportive boss I like her
OMGosh, this is the way to watch UCB. 8 minutes, not BS
notice they edited out estefan's franchise, ice drinks with added fly free
She's called Pastiche? Do parents not think about what they call their kids? It's like one step down from 'fraud.'
How does flipping burgers qualify her to be CEO of ANY company??? Totally different skillset.
She didn't go from flipping burgers on Monday to Corporate CEO on Tuesday.....
I've been to Philadelphia multiple times and never heard of this company They must not do a lot of advertising