After lots of searching, I found a butter knife solution that saved me! My printer had a cartridge jam error after I installed brand new ink cartridges. The entire cartridge was completely stuck on the right side of the printer where I could not access it. After reading many forums, I found out that the issue was that the ink cartridges were slightly misaligned which cause the whole thing to be stuck. I ended up using my fingers, a butter knife, and a popsicle stick to reach into the right side of the printer where the cartridge was stuck, and was able to press the ink cartridges back slightly which finally allowed me to slide it left so that I could finally access the ink cartridges again. I removed and reinstalled the ink cartridges multiple times. I continued to get an error that one of the cartridges was missing, so made sure to wipe down the brass electrical plates on each cartridge, clean out the areas where the ink comes out, and even wiggled the springs where each ink cartridge connected into the printer. I gently reinstalled Finally, after multiple tries and many months of not having a printer, this worked!
Hi Anouk, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Its really helpful video for easy fix the issue. Thanks for your guidance. Now i faced a new issue cartridge of my printer was finished and i buy new cartridges but when i fix with printer it is repeating the error that cartridge empty or finished please help me accordingly.
The printer has a stuck cartridge cradle that is on the right side. We have tried many solutions to correct this but it has not worked. The symbol ! is blinking when printer is on. Looking for a solution to this issue. Thank you.
Removing a tight paper jam from above, I apparently grabbed the plastic strip that goes through center of carriage and pulled it off its left attachment. I see no hook as on the right, just a little hole in end of strip which is intact.. Did an attachment part fall below? I removed the strip, but it does not want to move the carriage though I can slide it left right and belt looks ok. Reboots show "carriage cannot move" message-though it did move full span very quickly and stopped. what now?
+LitheFider It sounds like you have detached the encoder strip which is the piece that "speaks" to the carriage. If the encoder strip is no longer attached, the carriage is not receiving its instructions, thereby giving you the message that you are seeing. I recommend that you contact HP Technical Support. To contact Support please use the following link to create yourself a case number, then call. It may help speed up the call process. Step 1. Click on the link: www.hp.com/contacthp/ Step 2. Enter Product number or select the auto detection Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’ Step 4. Scroll down and click on ‘HP contact options’ Step 5. Click on ‘Get phone number’ Case number and phone number appear.
Thank you for the reply! :) Yes we know the encoder strip came off, and we can see how it attaches on the right side, but we can not see where it attaches on the left. The tangs on the strip are intact. Do you have a diagram or instructions on how to install the encoder strip? (As I am sure we could do it if we knew where it attaches on the left) Would technical support be able to help with that? Thank you!
+LitheFider I wish I could give you instructions, but there aren't any instructions available for reattaching the encoder strip. Technical support will review what options are available.
Tried all with the exception of contacting HP customer support. Didn't work. The printer still displays the same message. Didn't contact them because had a zone cartridge problem for my hp 8600 pro printer when hp started instituting zones. Have different zone cartridges in the printer and from 2018 to up until now that remain unsolved. So I think it would be useless contacting them with this problem.
good day, my printer just shows a printer carriage error on its display panel it doesnt allow me go to its settings or anything, i have tried all the 7 steps but it hasnt solved the issue. how do i service the carriage or replace a specific faulty item thank you
+Farikh Fauzi you are welcome, I am glad that the video was helpful. You can also contact HP Phone Support: www.hp.com/contacthp for further assistance.
+Tricell Caywood If you've followed the steps in the video and the carriage still doesn't move, I recommend that you contact Technical Support. To reach phone support, please call 1-800-474-6836 in you live in the USA or Canada. If you reside outside of the USA/Canada, please click this link to find the Technical Support number for your country/region. www8.hp.com/us/en/contact-hp/ww-phone-assist.html
+Kyle Todd Please let me know the complete model number of your printer and the exact error message you are receiving so that I can check the details for you.
Hi John, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a carriage jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Vw5FNZ Binu_HP Social Media Tech Support
Thank you for the video. Step three did the trick for me after months of struggle with my printer.
+Zaza Mfazi Glad to know that the video has helped you fix the issue!!
After lots of searching, I found a butter knife solution that saved me! My printer had a cartridge jam error after I installed brand new ink cartridges. The entire cartridge was completely stuck on the right side of the printer where I could not access it. After reading many forums, I found out that the issue was that the ink cartridges were slightly misaligned which cause the whole thing to be stuck. I ended up using my fingers, a butter knife, and a popsicle stick to reach into the right side of the printer where the cartridge was stuck, and was able to press the ink cartridges back slightly which finally allowed me to slide it left so that I could finally access the ink cartridges again. I removed and reinstalled the ink cartridges multiple times. I continued to get an error that one of the cartridges was missing, so made sure to wipe down the brass electrical plates on each cartridge, clean out the areas where the ink comes out, and even wiggled the springs where each ink cartridge connected into the printer. I gently reinstalled Finally, after multiple tries and many months of not having a printer, this worked!
+Aliza Sollins Glad to know that your issue is fixed.
@Aliza Sollins. Same here but still stuck. Still thank you for posting.
Thank you, problem solved.
Hi Anouk, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Great video. I didn't even have to play it all the way thru as the first couple suggestions fixed my printer. Thanks for posting.
+R Rizzonelli I am glad to know that the video has helped you fix the issue.
It's really helpful my friend👍
Its really helpful video . thanks
Its really helpful video for easy fix the issue. Thanks for your guidance. Now i faced a new issue cartridge of my printer was finished and i buy new cartridges but when i fix with printer it is repeating the error that cartridge empty or finished please help me accordingly.
The printer has a stuck cartridge cradle that is on the right side. We have tried many solutions to correct this but it has not worked. The symbol ! is blinking when printer is on. Looking for a solution to this issue. Thank you.
+Maggie Kealaiki Please perform the steps mentioned in this document to fix this issue: bitly.com/2y9RAx7
Removing a tight paper jam from above, I apparently grabbed the plastic strip that goes through center of carriage and pulled it off its left attachment. I see no hook as on the right, just a little hole in end of strip which is intact.. Did an attachment part fall below? I removed the strip, but it does not want to move the carriage though I can slide it left right and belt looks ok. Reboots show "carriage cannot move" message-though it did move full span very quickly and stopped. what now?
+LitheFider It sounds like you have detached the encoder strip which is the piece that "speaks" to the carriage. If the encoder strip is no longer attached, the carriage is not receiving its instructions, thereby giving you the message that you are seeing. I recommend that you contact HP Technical Support. To contact Support please use the following link to create yourself a case number, then call. It may help speed up the call process.
Step 1. Click on the link: www.hp.com/contacthp/
Step 2. Enter Product number or select the auto detection
Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’
Step 4. Scroll down and click on ‘HP contact options’
Step 5. Click on ‘Get phone number’
Case number and phone number appear.
Thank you for the reply! :) Yes we know the encoder strip came off, and we can see how it attaches on the right side, but we can not see where it attaches on the left. The tangs on the strip are intact. Do you have a diagram or instructions on how to install the encoder strip? (As I am sure we could do it if we knew where it attaches on the left) Would technical support be able to help with that? Thank you!
+LitheFider I wish I could give you instructions, but there aren't any instructions available for reattaching the encoder strip. Technical support will review what options are available.
Dear, I have tried all of them but it shows the same message. It cannot even print the report page.
+Hawk Marine Please follow the guidelines in this document to fix this issue: hp.care/2uDXXJd
Tried all with the exception of contacting HP customer support. Didn't work. The printer still displays the same message. Didn't contact them because had a zone cartridge problem for my hp 8600 pro printer when hp started instituting zones. Have different zone cartridges in the printer and from 2018 to up until now that remain unsolved. So I think it would be useless contacting them with this problem.
+Mar Rich Please perform the steps mentioned under this document to fix this issue: bit.ly/2y9RAx7
good day, my printer just shows a printer carriage error on its display panel it doesnt allow me go to its settings or anything, i have tried all the 7 steps but it hasnt solved the issue. how do i service the carriage or replace a specific faulty item thank you
+ndalhatu I have just sent you a private message. To review HP's Privacy Policy, please click the link.
www8.hp.com/us/en/privacy/privacy.html
thx thx verymuch.,
+Farikh Fauzi you are welcome, I am glad that the video was helpful. You can also contact HP Phone Support: www.hp.com/contacthp for further assistance.
Good evening, the display panel can’t go to the setup icon and still showing that “the printer carriage can’t move “
+BODY ABDELBARI Please perform the steps mentioned in this document to fix this issue: bitly.com/2y9RAx7
Yes!!!! thank you
+Rae Jones I am glad to know that the video has helped you fix the issue.
My print carriage won't move because I believe black ink cartridge has popped out. The ink carriage is stuck on the right.
+Tricell Caywood If you've followed the steps in the video and the carriage still doesn't move, I recommend that you contact Technical Support. To reach phone support, please call 1-800-474-6836 in you live in the USA or Canada. If you reside outside of the USA/Canada, please click this link to find the Technical Support number for your country/region. www8.hp.com/us/en/contact-hp/ww-phone-assist.html
0x9a error?
+Kyle Todd Please let me know the complete model number of your printer and the exact error message you are receiving so that I can check the details for you.
Half the problems happen when you need change or refill the carts... It designed that way.. these things are a rip off. Period.
Hi John, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Vw5FNZ
Binu_HP Social Media Tech Support
this is the worst brand hp7612 that not easy to repair. waste of money usless.
+warren generol Please perform the steps mentioned under this document to fix this issue: bit.ly/2y9RAx7