Nice and helpful video guys :) I love your social media presence by the way, only clear information, no annoying marketing stuff. Easily my favourite mouse brand :)
Would be nice if you released specially formulated cleaning wipes for mousepads. You mentioned using alcohol free wipes, but there are also many wipes out there that feature moisturizer as an ingredient, which would definitely be bad for for the glide as it would embed itself into the fabric permanently.
Hi, sorry for late reply. It is suggested to just use damp cloth, no other cleaner/shampoo/rinse...as to avoid damage to the material. If any question, please feel free to let me know, thanks.
@@Weeeelium Sorry for late reply. Ohh, i can understand your point. In case if there is oil/grease on it, then you may need soap/shampoo if the oil/grease is really bad. Suggest you just use as few soap/shampoo as you can, and clean it by damp cloth rightaway as to reduce the impact. If any question, please feel free to let me know, thanks.
Yes, suggest you just use damp cloth, don't use any chemical or hygine.shampoo as to avoid the damage to mousepad. if any question, please feel free to let me know.
Hi, it is not suggested to use a lint roller due to it may stick/damage the surface fiber of the mousepad. Suggest to keep it to dry by natural air after wiping by wet cloth, for your reference.
Hey, i have a G-SR-SE an i have cleaned it the way shown in the video multiple times. But if i were to drag my nail on it there would be a trail of dirt. What would be my next step for cleaning my pad?
hi, when you drag your nail over the mousepad, i think maybe that is fiber been cut; you can use your finger skin to wipe it and then keep using damp microfiber cloth to clean it, the trail can get less. if the issue is still, please kindly feel free to DM us via twitter: ZOWIEbyBenQ, we will further discuss with you, thanks.
how long does it take to clean it with a wet wipes?, just a few minutes ?, and can i use a baby wet wipes?, but it's alcohol free, and And does the bottom have to be cleaned too?. thx for the answer
I was surprised to see this video right after I cleaned my G-SR with alcohol sanitizing wipes. So you are saying that alcohol has a negative effect on slipping?
Hi, alcohol may damage the material of mousepad, it could impact to glide feeling or even makes the risk of surface cloth to peer off. Sorry to hear that, i think the positive is: never to too late to know it as to avoid further damage in the future.
@CS9BUDDY A micro fiber cloth should be used by wetting it? --> yes. And also can we use liquid hand wash to clean? --> it is not a suggested, the hand wash or any shampoo, hygiene may damage the glue between the surface cloth and base material.
Hi, sorry for late reply, i think it depends on the environmental humidity and also how humid of your mousepad. To touch and feel is the best way to know how long should you air dry your mousepad. if any question, please feel free to let me know, cheers.
Hello zowie, I bought new gsr se rouge.... In 1 month the mid portion became full of dirt or it's glide feel lost.... It's impossible to remove dirt with only the wet cloth
Hi, sorry to hear that. If possible, could you please take a picture of this issue and DM to us via twitter:ZOWIEbyBenQ, would like to check it and further discuss with you, thank you.
I purchase a benq zowie mousepad a bit ago and I've been cleaning it with hand soap many times. Is it to late to start washing it the correct way? (I've noticed my mice have no glide at all, I'm kinda mad and don't know what to do).
Which one of your mousepads most resembles a QcK after 3 months of usage? I want the control I get with it, but I peak like between 3 to 6 months with the QcK. After that it eventually start becoming too slow. It's really hard being a high sens player and trying to find something that isn't too fast, doesn't have jittery tracking yet has good stopping power while also wont change too much over time due to humidity and such. Any suggestions?
Hi, mousepad worn out by time, and how fast of worn out depends on how intense and the way of use the mousepad, so it may hard for me to judge, but i think you can consider this: th-cam.com/video/vzipnjWvS5U/w-d-xo.html Looking forward to hearing your feedback.
Tried your method with shaking and wetwipes and it left a bunch of wetwipe fibers on my GSR. I'll continue using soap, warm (not hot) water and a microfiber cloth. I also dry it using a heater. Atleast to this point (3yrs) I don't feel any deterioration and as I use a G303 Shroud Edition with proper mousefeet and play Apex on a semi decent rank. I'm either still too bad to feel the deterioration or to lucky to have it. After cleaning the Pad it also always looks like day 1. Not even the stitched frame shows any signs of aging. I'm very pleased with your product and will probably rebuy it once this one shows signs of old age. In 10 years or so.
Hi, thanks for your support. If your current one doesn't have issue, then it is good; due to we saw many other customer had issue after using soap, hygine, shampoo, that is why we share our suggested way, not a problem :) If there is any i can service you, please feel free to let me know.
Hi Zowie team. I have a GTF-X mouse pad almost a year old now, do you recommend the same way of cleaning it with a damp cloth? Please do let me know the best way to clean GTF-X mouse pad since this mouse pad's surface is different than a GSR or GSR-SE
Hi, you can consider: zowie.benq.com/en-us/mouse/ec2.html --> the difference is same s EC2-B but with big skates if you like it. Or: zowie.benq.com/en-us/mouse/ec2-c.html --> light weighted, and paracord version, but i a sorry it is out of stock at this moment, you can click "notification" in this page, thank you.
My G-SR mousepad feels like it absorbs a lot of humidity and liquid, and it makes my mouse moving soooo slow. I tried to dry it but after hours of using it and it absorb the humid and make my mouse movement so slow again. Do I have to change my mousepad now as I’m using it for almost 5 years now, bought in 2016.
Hi, i am thinking to get a new mouse pad especially the same mousepad been used for six years, the mousepad may be worn out seriously and the glide feeling should be very different than it should be. And also, like to suggest you don't use any dryer or heater to dry the mousepad, or it may damage the material, suggest to dry it by nature air flow.
If your mousepad is in flat, then you don't need it. This is suggestion in case if your mousepad if not flat by scenarios: you roll it and keep it rolled for period of time in storage, or even the mousepad is slightly curved due to dramatic temp change during the transportation even it comes with flat pack. If you have any question, please feel free to let me know.
@Mxtionless Hi, the color pattern is made by heat printing process, and we don't have any process which called "making coating" in our manufacturing. if any question, please feel free to let me know ^_^
@@ZOWIEeSports so the special editions use a different cloth than non-se? Or is it the printing process/something in the manufacturing process that makes the glide different?
@@DessikaModus Yes, the surface cloth is different on GSR and GSR-SE. So not only the surface is different, and the manufacturing process is also different makes the different glide feeling.
Hi,I am Japanese. In Japan, zowie mouse pads are scarce and trade at more than double the normal price. It's very disappointing. I hope it will be resolved as soon as possible.(Google translate)
Hi 小池 san, really sorry for the shortage issue due to our manufacturing and QC procedure takes longer time and not easy to ramp up; we are trying to keep improving it, sorry for inconvenience caused:(
hi zowie. is it fine if I iron my GTF-X directly? because there was an other video regarding flattening zowie mousepads and it says I should put cloth between the iron and pad.
Hi, sorry for late reply. It is better to put a cloth in between mousepad and iron, as to avoid high temp to burn the mousepad surface. If you iron it directly (without cloth) is also fine if the temp is not that high and also your iron keep moving position.
is this method (rub with cloth) will help my mousepad condition -> when i scratch my mousepad, it will leave white mark just like we rub our dry feet? or should i use more barbaric approach like using the toothbrush?
Hi, if your mousepad is worn out, then it is not recoverable such as your jeans gets whity when it worn out. Don't use toothbrush or any kind of hard brush, since it will makes worn out to be worse.
Hi, it is not suggested due to it may damage the surface cloth and the glue in between surface and mousepad. Would like to suggest you to use the way shared in this video first, and shampoo as the last option unless your mousepad has some grease left over and can't be cleaned by damp cloth. if any question, please feel free to let me know.
@Sebastian Weschen Sorry for late reply; since we are facing material shortage and also shipping uncertainty, i am afraid i may only can update once we get a confirmed a ETA date. And the mouse fitting kit includes all C series will be more late after C series available. Sorry for waiting.
Hi, i think it is about personal preference. Not sure which mousepad are you using now, and also what's like and dislike of your current mousepad? There are some gliding feeling comparison charts, maybe you can use it to take a reference which glide feeling you prefer and then you may have better feeling which ZOWIE mousepad may get closer to you, such as: docs.google.com/spreadsheets/d/1RAnmZxDNduaGV8kB-GCvZ0MO6d9-0j9jmrU2f8dp0Ww/edit#gid=66004716
Hi, for me, i use LCD brush to get off the dusts on rubber base. ex: www.amazon.com/Manhattan-421010-LCD-Mini-Cleaning/dp/B002LBORPA/ref=sr_1_11?crid=3A4YZY08AJ2XA&keywords=lcd+brush&qid=1671591138&sprefix=lcd+brush%2Caps%2C316&sr=8-11 (i only use the brush, not the cleaner included in this kit) For your reference.
@NIMB It is about panel hardware difference; the panel of DyAc+ version is slightly faster then the version of DyAc; and the motion on DyAc+ is slightllly clearer than DyAc.
Hi, i would like to you check this link, the "speed chart", as to feel the difference between what mousepad are you using now. Since most of ppl would say both those two pads are more lean to control feeling, and GSR SE is slower than GSR, but i think it depends on what you make comparison, so maybe this chart form reddit group ppl may give you some reference. If any question, please feel free to let me know. edit: sorry for typo, the glide speed from fast to slow of our offering is: TFX>>GSR-SE>>GSR. Thanks for the reminder from @user-de9dg9rg9m.
If you want, at least make sure to use cleaner without alcohol, but even though cleaner still damage the mousepad but slower than the one with alcohol; so whether to use cleaner (even it is without alcohol) depends on how dirty of your mousepad as to evaluate the return and risk to take.
Hi. Sorry to hear that. Not sure if you folded by opposite direction? If yes, then I am sorry that wrinkles are less likely to be fixed “completely”, but you still can try this way as to get it to be slightly better. If it is a newly bought mousepad, then please help to apply warranty on our website: If you are from NA, please kindly visit: zowie.benq.com/en-us/support/contact-us/email-us.html#repair If you re from EU, please kindly visit: zowie.benq.eu/en-eu/support/contact-us/email-us.html#repair If you are from Asia Pacific regions, please kindly visit: zowie.benq.com/en-ap/support/contact-us.html#repair If you are from Latin America, Please kindly visit: campaigns.benq.com/es-mx/forms/zowie_contactanos Please feel free to let me know how’s it going, thanks.
Hi, sorry to hear that. It is not recoverable due to the glue between the mousepad surface and base material is likely to be damaged by the cleaner. Would like to suggest you to use the way suggested in this video to do the cleanning next time, and please feel free to let me know if any question next time, thank you.
Hi Zowie, I was wondering how often should you clean your mouse pad in your opinion and what type of cloth do you use to clean the mouse pad. I just want to make sure that I don't damage the mouse pad
Hi, for me: i obsessively clean mousepad by brush every 4 hours, and also use damp microfiber cloth to wipe the mousepad every week. I think the frequency depends on your preference (level of obsessive :D), and also the way you use and your environmental condition (such as dust level). For the micro fiber cloth, you can type "micro fiber moth for monitor" as keyword to do search, or use the microfiber cloth of eye glasses is also fine.
@@ZOWIEeSports I just got my mouse pad today and its the best mouse pad I have ever used. You guys gave me god powers in my aim O_O, one of the best brands in the world
Hi, it is not suggested due to soap or hygiene may damage the cloth surface and the glue between base material. Still suggest you to clean it with damp cloth or baby wipe without cleaner or alcohol.
I've had my GSR for 2 years and its still not laying flat after counter rolling it. I gave up trying to sort it out. My new GSR-SE-Rouge had the same problem after 3 weeks of use and counter rolling so I had to end up returning it.
Hi, really sorry for that issue. And seems unfortunately i don't have opportunity to check your mousepad and provide assistance due to you already return it. If there is any chance i can further service you, please kindly let me know. Sorry fort that bad experience again.
@Bbjerck Please try below setting on your XL2411K: Mode: FPS1 Black eQ 12, Color Vibrance 12, Low Blue Light: 0 Gamma: 2, Color temperature: user define: R95, G97, B96 Brightness: 80, Contrast: 50, Sharpness:7 this is setting is also what we demo in this video: th-cam.com/video/GR94YLCbl2M/w-d-xo.html Since color is about personal preference, you can further customize it for your personal like. Cheers :)
Hi, you may try to clean it by damp cloth as demo in this video, and check if your mouse skates are worn out or if any sharp edge; if yes, then you may change skates, since skates also impacts the worn out condition, and it scratch and destroy the surface if there is any sharp edge of your skates.
@@ZebSound Thank you, and here is a video: th-cam.com/video/q0YPdJNrCuI/w-d-xo.html it is about how to make sure the skate is properly replaced, just for your reference.
Hi, sorry for late reply. I would like to suggest you: 1.use damp soft cloth (with water moisture only, no alcohol or shampoo) to wipe the mousepad including surface and bottom material, and then hang it for nature air dry for one or two days. If any question, please kinldy help to let me know here or Twitter: ZOWIEbyBenQ, or reddit:ZOWIESupport, thanks.
@fernandocarbonell3 if you have a micro fiber cloth, then you can use it. If you don't you can just take a regular cloth to clean it first. (but micro fibercloth is better).
@@ZOWIEeSports thanks for the tip, but i mean the cleaning product, do you use water only or which product on specific? a lot of cleaning products have alcohol or something strong that could damage the glue
i just buy a new one twice a year because it is not that expensive in my opinion, sadly the usual store/shop might run out of stock so i had to switched to another AAA brand.
@Tenderloin Salmon thanks for your support and also sorry to hear the out of stock experience to you; hope our production capacity can be further improved for fulfilment, even it is not ez due to the production process and QC is critical, we will keep moving and hope we can hear your feedback on your next ZOWIE mousepad in the near future ^_^
@@salmonn_gz7987 Hi, thanks for your suggestion. The special base material of our mousepads offers a consistent and high density feeling, but it has limitation to make a bigger size due to a too low yield rate to do. And about RGB, sorry for we don't do it due to distraction for playing, but i believe you can find many options from the market.
Oh here's a simple idea to 'flatten' your poorly shipped product - for the price you charge, in 2023, SHIP IT FLAT PACKED or don't get up to bat. PLEASE. It's actually the reason I have not wasted my money on the GSR.
Hi, thanks for your suggestion. We are keep improving on this as to make customer can easier to flatten their mousepad on their desk, flat package is one of the idea discussed, but maybe not the effective solution, we are keep working on it, thank you.
@@ZOWIEeSports I can't not respect the way you handled my rant. I appreciate you guys ARE a business, that being said it IS 2023 not 2009. 450x450-500x500 and flat packed, or EGG EMC for me, but I also appreciate your GSR surface is so highly regarded the repuation alone can allow a few cut corners, but you know what, please, try not to be that way. Again I commend you for the respectful way you handled my rant.
@@fwabble Hi, sorry for late reply and also sorry for the bad feeling; we do keep studying the improvement on this, and we respect and appreciate your suggestion and input.
Maybe you can check this, but i can't verify if it is alcohol free or not, please make sure it is alcohol free :market.yandex.ru/product--officeclean-248261-vlazhnye-salfetki-100-sht-dlia-ekrana/768604535?nid=26914590&show-uid=16591693956764370127316007&context=search&text=HAMA%20Screen%20Cleaning%20Cloth%20%D0%B2%D0%BB%D0%B0%D0%B6%D0%BD%D1%8B%D0%B5%20%D1%81%D0%B0%D0%BB%D1%84%D0%B5%D1%82%D0%BA%D0%B8%20100%20%D1%88%D1%82.&sku=768604535&cpc=6R38WF10H8VDhkHpxqta3UXLXmqalkI71hhx2v8KqfYjhzOaK5tTbCPjtbOJdJLihIErwwOLexVuhh1Jssz_lZK6ubDC93WcHlGiDYlExaSKl_JooFAhRhF_fTkD90bwmuMGrMEOzZLR2L1zrGAH0SaNmp6Q8F6SzNYhxIPe2z4i58ShRxj1gF8faBqtzid3&do-waremd5=kCkSXI9V24raFiigHfKxZQ&sponsored=1
@marax If you are using ZOWIE mousepad, i suggest you not to wash it by washing machine, even mousepad is a consumable item, but washing machine will make it gg earlier. Just for your reference.
@@MaraxYTube thanks for your sharing, emmm....i think we have different perception to the status after our pad been washed by machine, but i am happy to your sharing. If any i can further service you, please feel free to let me know :-)
I followed this cleaning procedure monthly and after a year, the glide on my G-SR is as smooth as new. Keep up the good work Zowie!
Nice and helpful video guys :) I love your social media presence by the way, only clear information, no annoying marketing stuff. Easily my favourite mouse brand :)
@Paul
Thank youuu, i will be happy to share your words to our team who are guys behind this video.
Would be nice if you released specially formulated cleaning wipes for mousepads. You mentioned using alcohol free wipes, but there are also many wipes out there that feature moisturizer as an ingredient, which would definitely be bad for for the glide as it would embed itself into the fabric permanently.
or maybe just use damp cloth to clean the mousepad more frequently should be fine.
@@ZOWIEeSports xd
Hi! Can we just rinse it under cold water and just leave it to dry. Would that be much cleaner than using a damp cloth for the GSR 2
Hi, sorry for late reply. It is suggested to just use damp cloth, no other cleaner/shampoo/rinse...as to avoid damage to the material. If any question, please feel free to let me know, thanks.
@@ZOWIEeSports oh I see.. but oil cannot be removed by damp cloth only. Wet wipes with no alcohol? But wet wipes got a small amount of cleaning agent
@@Weeeelium Sorry for late reply.
Ohh, i can understand your point.
In case if there is oil/grease on it, then you may need soap/shampoo if the oil/grease is really bad. Suggest you just use as few soap/shampoo as you can, and clean it by damp cloth rightaway as to reduce the impact.
If any question, please feel free to let me know, thanks.
@@ZOWIEeSports okay thank you so much! Loving my csr 2 so far :)
Hi! Should i just use a damp cloth with just water? Or something that isnt as Harsh
Yes, suggest you just use damp cloth, don't use any chemical or hygine.shampoo as to avoid the damage to mousepad.
if any question, please feel free to let me know.
Hi, would you recommend using a lint roller after the wet wipe to clear the fibers that the wipe left?
Hi, it is not suggested to use a lint roller due to it may stick/damage the surface fiber of the mousepad. Suggest to keep it to dry by natural air after wiping by wet cloth, for your reference.
Can i use any cloth and wet it in water to clean ?
If it is suggested to use micro fiber cloth or glass cloth to clean it.
wish I knew about this before I hand washed my divina gsr-se. The glide wasnt the same after i washed it
@eakmadashma
Sorry to hear that, and hope this is not too late to know this :(
it becames more slow or what?
@@user-j9ki7r ye a lot slower
Hey, i have a G-SR-SE an i have cleaned it the way shown in the video multiple times. But if i were to drag my nail on it there would be a trail of dirt. What would be my next step for cleaning my pad?
hi, when you drag your nail over the mousepad, i think maybe that is fiber been cut; you can use your finger skin to wipe it and then keep using damp microfiber cloth to clean it, the trail can get less.
if the issue is still, please kindly feel free to DM us via twitter: ZOWIEbyBenQ, we will further discuss with you, thanks.
how long does it take to clean it with a wet wipes?, just a few minutes ?, and can i use a baby wet wipes?, but it's alcohol free, and And does the bottom have to be cleaned too?. thx for the answer
I was surprised to see this video right after I cleaned my G-SR with alcohol sanitizing wipes. So you are saying that alcohol has a negative effect on slipping?
Hi, alcohol may damage the material of mousepad, it could impact to glide feeling or even makes the risk of surface cloth to peer off. Sorry to hear that, i think the positive is: never to too late to know it as to avoid further damage in the future.
@@ZOWIEeSports I learned something new. Thanks for the great user support!
@@key5224 My pleasure:)
Hello zowie team. I recently bought a gsr2. Is the cleaning process the same as the original gsr?
Yes, it is the same.
Hey! Do you water the damp cloth or use it dry? Thank you!
hi, i water the dry cloth, and keep the cloth to be moisture but not dripping water.
Just only one question
A micro fiber cloth should be used by wetting it? And also can we use liquid hand wash to clean?
@CS9BUDDY
A micro fiber cloth should be used by wetting it?
--> yes.
And also can we use liquid hand wash to clean?
--> it is not a suggested, the hand wash or any shampoo, hygiene may damage the glue between the surface cloth and base material.
I have a zowie gsr se rouge red, does that mean using a microfiber that is wet with water? Or do you not need to wet the microfiber?
@cocacola123-c2x
Hi, sorry for late reply.
Yes, please wet the microfiber cloth, and then use that wet microfiber cloth to clean your mousepad.
How long should I keep my gsr se rouge in the air to dry out, it gets pretty hot in here during Summers around 40 degree Celsius
Hi, sorry for late reply, i think it depends on the environmental humidity and also how humid of your mousepad. To touch and feel is the best way to know how long should you air dry your mousepad.
if any question, please feel free to let me know, cheers.
Hello zowie, I bought new gsr se rouge.... In 1 month the mid portion became full of dirt or it's glide feel lost.... It's impossible to remove dirt with only the wet cloth
Hi, sorry to hear that. If possible, could you please take a picture of this issue and DM to us via twitter:ZOWIEbyBenQ, would like to check it and further discuss with you, thank you.
I purchase a benq zowie mousepad a bit ago and I've been cleaning it with hand soap many times. Is it to late to start washing it the correct way? (I've noticed my mice have no glide at all, I'm kinda mad and don't know what to do).
hi, sorry to hear that. If you have already washed it, then the cloth fiber could be damage during the wash process; and the damage is not reversible.
Which one of your mousepads most resembles a QcK after 3 months of usage? I want the control I get with it, but I peak like between 3 to 6 months with the QcK. After that it eventually start becoming too slow. It's really hard being a high sens player and trying to find something that isn't too fast, doesn't have jittery tracking yet has good stopping power while also wont change too much over time due to humidity and such. Any suggestions?
Hi, mousepad worn out by time, and how fast of worn out depends on how intense and the way of use the mousepad, so it may hard for me to judge, but i think you can consider this:
th-cam.com/video/vzipnjWvS5U/w-d-xo.html
Looking forward to hearing your feedback.
love the quality on zowie mousepads
I have a divina GSR-SE and a GS-R
Thanks for your support ^_^
Tried your method with shaking and wetwipes and it left a bunch of wetwipe fibers on my GSR.
I'll continue using soap, warm (not hot) water and a microfiber cloth. I also dry it using a heater.
Atleast to this point (3yrs) I don't feel any deterioration and as I use a G303 Shroud Edition with proper mousefeet and play Apex on a semi decent rank.
I'm either still too bad to feel the deterioration or to lucky to have it.
After cleaning the Pad it also always looks like day 1. Not even the stitched frame shows any signs of aging.
I'm very pleased with your product and will probably rebuy it once this one shows signs of old age. In 10 years or so.
Hi, thanks for your support. If your current one doesn't have issue, then it is good; due to we saw many other customer had issue after using soap, hygine, shampoo, that is why we share our suggested way, not a problem :)
If there is any i can service you, please feel free to let me know.
Hi Zowie team.
I have a GTF-X mouse pad almost a year old now, do you recommend the same way of cleaning it with a damp cloth?
Please do let me know the best way to clean GTF-X mouse pad since this mouse pad's surface is different than a GSR or GSR-SE
Hi, it is also suggested to clean by damp cloth.
Is it okay to rinse the mousepad in lukewarm water? I don't think some wipes will be sufficient to actually get the sweat out of it.
Hi, it is hard to tell how hot of water won't damage the material, so I would like to suggest the way of this video shows.
great video, will do this tommorow. Also - what is a successor to EC2-B ? Want to replace it with something new
Hi, you can consider:
zowie.benq.com/en-us/mouse/ec2.html
--> the difference is same s EC2-B but with big skates if you like it.
Or:
zowie.benq.com/en-us/mouse/ec2-c.html
--> light weighted, and paracord version, but i a sorry it is out of stock at this moment, you can click "notification" in this page, thank you.
So how to clean the gsr se rouge?
Hi, suggest you to dust off the particle first, and then use damp cloth to wipe the mousepad and keep it dry by nature air flow.
My G-SR mousepad feels like it absorbs a lot of humidity and liquid, and it makes my mouse moving soooo slow. I tried to dry it but after hours of using it and it absorb the humid and make my mouse movement so slow again. Do I have to change my mousepad now as I’m using it for almost 5 years now, bought in 2016.
Hi, i am thinking to get a new mouse pad especially the same mousepad been used for six years, the mousepad may be worn out seriously and the glide feeling should be very different than it should be. And also, like to suggest you don't use any dryer or heater to dry the mousepad, or it may damage the material, suggest to dry it by nature air flow.
i thought GTFX pads came in a large rectangular box, not rolled in a tight box. why would we iron them?
If your mousepad is in flat, then you don't need it.
This is suggestion in case if your mousepad if not flat by scenarios: you roll it and keep it rolled for period of time in storage, or even the mousepad is slightly curved due to dramatic temp change during the transportation even it comes with flat pack.
If you have any question, please feel free to let me know.
Can you confirm if the gsr-se has a coating or not?
@Mxtionless
Hi, the color pattern is made by heat printing process, and we don't have any process which called "making coating" in our manufacturing.
if any question, please feel free to let me know ^_^
@@ZOWIEeSports so the special editions use a different cloth than non-se? Or is it the printing process/something in the manufacturing process that makes the glide different?
@@DessikaModus Yes, the surface cloth is different on GSR and GSR-SE.
So not only the surface is different, and the manufacturing process is also different makes the different glide feeling.
Can i clean this by just getting any wet/damp small towels instead of baby wipes?
Hi, it should be fine by a small towels in case your towels is soft and its fiber is not easy peered off.
Hi,I am Japanese. In Japan, zowie mouse pads are scarce and trade at more than double the normal price. It's very disappointing. I hope it will be resolved as soon as possible.(Google translate)
Hi 小池 san, really sorry for the shortage issue due to our manufacturing and QC procedure takes longer time and not easy to ramp up; we are trying to keep improving it, sorry for inconvenience caused:(
hi zowie. is it fine if I iron my GTF-X directly? because there was an other video regarding flattening zowie mousepads and it says I should put cloth between the iron and pad.
Hi, sorry for late reply.
It is better to put a cloth in between mousepad and iron, as to avoid high temp to burn the mousepad surface.
If you iron it directly (without cloth) is also fine if the temp is not that high and also your iron keep moving position.
is a Clorox disinfected wipes ok to clean
Seems it includes alcohol, it is not suggested.
Suggest you to use damp cloth as mentioned in this video.
is this method (rub with cloth) will help my mousepad condition -> when i scratch my mousepad, it will leave white mark just like we rub our dry feet? or should i use more barbaric approach like using the toothbrush?
Hi, if your mousepad is worn out, then it is not recoverable such as your jeans gets whity when it worn out. Don't use toothbrush or any kind of hard brush, since it will makes worn out to be worse.
hi! is it ok to wash GS-R with shampoo?
Hi, it is not suggested due to it may damage the surface cloth and the glue in between surface and mousepad. Would like to suggest you to use the way shared in this video first, and shampoo as the last option unless your mousepad has some grease left over and can't be cleaned by damp cloth. if any question, please feel free to let me know.
G-SR-SE-ZC02 and G-SR-SE-ZC03 are same pads ??? Help me
Hi, they shared the same material and phased-in the same improvement items. The only difference is the different printing color, thanks.
Hello Team of Zowie. When can I buy the EC2-C and test the Mouse Fitting Kit? I live in Germany.
@Sebastian Weschen
Sorry for late reply; since we are facing material shortage and also shipping uncertainty, i am afraid i may only can update once we get a confirmed a ETA date. And the mouse fitting kit includes all C series will be more late after C series available. Sorry for waiting.
Hi, can i clean it with soap?
Hi, it is not suggested; still suggest to you to use damp clothe to clean the mousepad.
what specific alcohol-free wet wipes do i need to use?
ex: wet microfiber cloth.
www.amazon.com/Glasses-Cleaning-Microfiber-Reusable-Washable/dp/B09SLL29X1/ref=sr_1_15?crid=3HSBGLY2792JP&keywords=microfiber+cloth+screen&qid=1660017388&sprefix=microfiber+cloth+screen%2Caps%2C247&sr=8-15
I play both FPS and MOBA ,so what kind of mouse pad i can choose ?
Hi, i think it is about personal preference. Not sure which mousepad are you using now, and also what's like and dislike of your current mousepad?
There are some gliding feeling comparison charts, maybe you can use it to take a reference which glide feeling you prefer and then you may have better feeling which ZOWIE mousepad may get closer to you, such as:
docs.google.com/spreadsheets/d/1RAnmZxDNduaGV8kB-GCvZ0MO6d9-0j9jmrU2f8dp0Ww/edit#gid=66004716
@@ZOWIEeSports could u give me some advice ? Can i contact with you on Facebook or Ins ?
@@Deand3ad Sorry for late reply, you can contact me via FB: ZOWIEbyBenQ.
@@ZOWIEeSports sorry but i can't find your FB
@@Deand3ad sorry, please try:
facebook.com/ZOWIEbyBenQ
or
twitter.com/ZOWIEbyBenQ
What about cleaning the rubber side?
Hi, for me, i use LCD brush to get off the dusts on rubber base.
ex:
www.amazon.com/Manhattan-421010-LCD-Mini-Cleaning/dp/B002LBORPA/ref=sr_1_11?crid=3A4YZY08AJ2XA&keywords=lcd+brush&qid=1671591138&sprefix=lcd+brush%2Caps%2C316&sr=8-11
(i only use the brush, not the cleaner included in this kit)
For your reference.
@@ZOWIEeSports Thanks for sharing.
@ZOWIE May you tell me the difference between Dyac and Dyac+
@NIMB
It is about panel hardware difference; the panel of DyAc+ version is slightly faster then the version of DyAc; and the motion on DyAc+ is slightllly clearer than DyAc.
@@ZOWIEeSports ahh I see... Thank you for the reply, much appreciated :)
@@nimb1485 You're welcome, it is my pleasure. Please feel free to drop me message if any i can further service you.
So zowie team GSR or GSR-SE? I want the control like I really mean it.
Hi, i would like to you check this link, the "speed chart", as to feel the difference between what mousepad are you using now. Since most of ppl would say both those two pads are more lean to control feeling, and GSR SE is slower than GSR, but i think it depends on what you make comparison, so maybe this chart form reddit group ppl may give you some reference.
If any question, please feel free to let me know.
edit: sorry for typo, the glide speed from fast to slow of our offering is: TFX>>GSR-SE>>GSR.
Thanks for the reminder from @user-de9dg9rg9m.
@@ZOWIEeSports Ty, I decided to buy a GSR.
@@joda1696 You're welcome^^
@@ZOWIEeSports u even dont know that GSR is slower then GSR SE ...
@@user-j9ki7r Did i say i don't know?
How can i don't know my baby? :)
THANKS!
@Tmi fb
You're welcome and thank you.
Am I the only one who felt goosebumps when he started cleaning a mousepad?
@ZOWIE e-Sports would baby wipes work
non-alcohol will be fine :)
I have a G-SR, what better way to clean it?
Hi, as same as the way in this video:
use damp cloth to clean it, and leave it in a nature air drying.
So basically you cant clean the mousepad because water only is not sufficient for the kind of impurities accumulated
If you want, at least make sure to use cleaner without alcohol, but even though cleaner still damage the mousepad but slower than the one with alcohol; so whether to use cleaner (even it is without alcohol) depends on how dirty of your mousepad as to evaluate the return and risk to take.
I have wrinkles on GTFX SPEED mousepad , can i iron it to fix it?
Hi. Sorry to hear that.
Not sure if you folded by opposite direction? If yes, then I am sorry that wrinkles are less likely to be fixed “completely”, but you still can try this way as to get it to be slightly better.
If it is a newly bought mousepad, then please help to apply warranty on our website:
If you are from NA, please kindly visit:
zowie.benq.com/en-us/support/contact-us/email-us.html#repair
If you re from EU, please kindly visit:
zowie.benq.eu/en-eu/support/contact-us/email-us.html#repair
If you are from Asia Pacific regions, please kindly visit:
zowie.benq.com/en-ap/support/contact-us.html#repair
If you are from Latin America, Please kindly visit:
campaigns.benq.com/es-mx/forms/zowie_contactanos
Please feel free to let me know how’s it going, thanks.
@@ZOWIEeSports never folded it opposite it in opposite direction
@@ghostver1f1ed53 yes, don't do that!
Also when are you launching glass pads
@@ghostver1f1ed53 Hi, sorry for we don't have plan to share at this moment.
I mistakenly put the mouse pad into the washing machine and the layer is separated how can i solve it ? any ideas
Hi, sorry to hear that. It is not recoverable due to the glue between the mousepad surface and base material is likely to be damaged by the cleaner.
Would like to suggest you to use the way suggested in this video to do the cleanning next time, and please feel free to let me know if any question next time, thank you.
Using 70% isopropyl alcohol is good?
Not good, please just use the way shared of this video.
Hi Zowie, I was wondering how often should you clean your mouse pad in your opinion and what type of cloth do you use to clean the mouse pad. I just want to make sure that I don't damage the mouse pad
Hi, for me: i obsessively clean mousepad by brush every 4 hours, and also use damp microfiber cloth to wipe the mousepad every week. I think the frequency depends on your preference (level of obsessive :D), and also the way you use and your environmental condition (such as dust level).
For the micro fiber cloth, you can type "micro fiber moth for monitor" as keyword to do search, or use the microfiber cloth of eye glasses is also fine.
@@ZOWIEeSports I just got my mouse pad today and its the best mouse pad I have ever used. You guys gave me god powers in my aim O_O, one of the best brands in the world
@@drackz_nba7136 thank you :)
Can you use soap to help loosen the dirt for the g-sr-se?
Hi, it is not suggested due to soap or hygiene may damage the cloth surface and the glue between base material. Still suggest you to clean it with damp cloth or baby wipe without cleaner or alcohol.
I've had my GSR for 2 years and its still not laying flat after counter rolling it. I gave up trying to sort it out. My new GSR-SE-Rouge had the same problem after 3 weeks of use and counter rolling so I had to end up returning it.
Hi, really sorry for that issue.
And seems unfortunately i don't have opportunity to check your mousepad and provide assistance due to you already return it. If there is any chance i can further service you, please kindly let me know. Sorry fort that bad experience again.
using celcius instead of morron unit, insta-like !
Lol
Ma man
thanks!
You're welcome and thank you :)
@ZOWIE can u give best settings for valorant my monitor XL2411k
@Bbjerck
Please try below setting on your XL2411K:
Mode: FPS1
Black eQ 12, Color Vibrance 12, Low Blue Light: 0
Gamma: 2, Color temperature: user define: R95, G97, B96
Brightness: 80, Contrast: 50, Sharpness:7
this is setting is also what we demo in this video:
th-cam.com/video/GR94YLCbl2M/w-d-xo.html
Since color is about personal preference, you can further customize it for your personal like. Cheers :)
i have got the G-SR for 4 Weeks now and it is slow af now :(
Hi, you may try to clean it by damp cloth as demo in this video, and check if your mouse skates are worn out or if any sharp edge; if yes, then you may change skates, since skates also impacts the worn out condition, and it scratch and destroy the surface if there is any sharp edge of your skates.
@@ZOWIEeSports I put the skates on the ec2b, I try with cleaning and bought the new rouge hope it does improve
@@ZebSound
Thank you, and here is a video:
th-cam.com/video/q0YPdJNrCuI/w-d-xo.html
it is about how to make sure the skate is properly replaced, just for your reference.
How to remove a strong factory chemical smell from GSRII?
Hi, sorry for late reply.
I would like to suggest you:
1.use damp soft cloth (with water moisture only, no alcohol or shampoo) to wipe the mousepad including surface and bottom material, and then hang it for nature air dry for one or two days.
If any question, please kinldy help to let me know here or Twitter: ZOWIEbyBenQ, or reddit:ZOWIESupport, thanks.
can someone say a product which is alcohol free to clean it, or just with wet piece of cloth its enough?
@fernandocarbonell3
if you have a micro fiber cloth, then you can use it.
If you don't you can just take a regular cloth to clean it first. (but micro fibercloth is better).
@@ZOWIEeSports thanks for the tip, but i mean the cleaning product, do you use water only or which product on specific? a lot of cleaning products have alcohol or something strong that could damage the glue
@@fernandocarbonell3
yeah, i use water only, no cleaner.
As to avoid the damage to the material. for your reference.
@@ZOWIEeSports ty for your responses i was ruining all my mousepads after a few washes, ill follow your tips, thanks another time :)
the best way is use swab free alcohol?
Hi, the suggested way is damp cloth or baby wipe without alcohol.
i just buy a new one twice a year because it is not that expensive in my opinion, sadly the usual store/shop might run out of stock so i had to switched to another AAA brand.
@Tenderloin Salmon
thanks for your support and also sorry to hear the out of stock experience to you; hope our production capacity can be further improved for fulfilment, even it is not ez due to the production process and QC is critical, we will keep moving and hope we can hear your feedback on your next ZOWIE mousepad in the near future ^_^
@@ZOWIEeSports customer want cuztomized XXL mousepad with RGB lights these days
@@salmonn_gz7987 Hi, thanks for your suggestion. The special base material of our mousepads offers a consistent and high density feeling, but it has limitation to make a bigger size due to a too low yield rate to do. And about RGB, sorry for we don't do it due to distraction for playing, but i believe you can find many options from the market.
@Daisy Ridley my beloved which one ?, one without RGB is astoundingly affordable
So you use water to clean it?
damp cloth as shown in the video.
i was using shampoo :D
@Mirstake
Sorry for that, and i hope it is not too late to know....
Damn, I always just put my G-SR in the sink and washed it with cool water and dish soap then let it air dry. I guess not anymore.
ya, should have watched this
Oh here's a simple idea to 'flatten' your poorly shipped product - for the price you charge, in 2023, SHIP IT FLAT PACKED or don't get up to bat. PLEASE. It's actually the reason I have not wasted my money on the GSR.
Hi, thanks for your suggestion.
We are keep improving on this as to make customer can easier to flatten their mousepad on their desk, flat package is one of the idea discussed, but maybe not the effective solution, we are keep working on it, thank you.
@@ZOWIEeSports I can't not respect the way you handled my rant.
I appreciate you guys ARE a business, that being said it IS 2023 not 2009. 450x450-500x500 and flat packed, or EGG EMC for me, but I also appreciate your GSR surface is so highly regarded the repuation alone can allow a few cut corners, but you know what, please, try not to be that way.
Again I commend you for the respectful way you handled my rant.
@@fwabble Hi, sorry for late reply and also sorry for the bad feeling; we do keep studying the improvement on this, and we respect and appreciate your suggestion and input.
❤️
I'm shocked that using a an alcohol-free wet wipe is all I need to do... not even soap?
@Mayancinnamon
yes, no alcohol, and no shampoo, soap, hygine...
3 ковра разных серий имею, через какое то время пропадает скольжение и уже ничего не помогает, даже утюг по нему не скользит - дорого и ужасно.
Hi, the mousepad is consumable and worn out by time.
So sad :(((
wish I watched this video before
Literally ruined my GSR-SE Rouge that was 300SAR pad down the drain
Sorry for that :(((((((
If there is any I can further assist you, please feel free to DM us via Twitter: ZOWIEbyBenQ, thank you.
И как его блчть мыть
yamada falou mt merda aq kkkkkkkkkkkkkkkkk
wtf
кто из россии? как его чистить, типа просто влажными салфетками чистить?
Maybe you can check this, but i can't verify if it is alcohol free or not, please make sure it is alcohol free :market.yandex.ru/product--officeclean-248261-vlazhnye-salfetki-100-sht-dlia-ekrana/768604535?nid=26914590&show-uid=16591693956764370127316007&context=search&text=HAMA%20Screen%20Cleaning%20Cloth%20%D0%B2%D0%BB%D0%B0%D0%B6%D0%BD%D1%8B%D0%B5%20%D1%81%D0%B0%D0%BB%D1%84%D0%B5%D1%82%D0%BA%D0%B8%20100%20%D1%88%D1%82.&sku=768604535&cpc=6R38WF10H8VDhkHpxqta3UXLXmqalkI71hhx2v8KqfYjhzOaK5tTbCPjtbOJdJLihIErwwOLexVuhh1Jssz_lZK6ubDC93WcHlGiDYlExaSKl_JooFAhRhF_fTkD90bwmuMGrMEOzZLR2L1zrGAH0SaNmp6Q8F6SzNYhxIPe2z4i58ShRxj1gF8faBqtzid3&do-waremd5=kCkSXI9V24raFiigHfKxZQ&sponsored=1
Summary: Clean with iron heater.
Tooo much effffooort! Make us one that is machine washable
I believe those steps suggested is far less than the steps on wash machine.
bad video, to loud music, no information --_--
Put it in washing machine on 30c. Dont make stupid videos please.
@marax
If you are using ZOWIE mousepad, i suggest you not to wash it by washing machine, even mousepad is a consumable item, but washing machine will make it gg earlier. Just for your reference.
@@ZOWIEeSports i bought GSR before 4 years, and I wash it regularly, it's like day 1.
@@MaraxYTube thanks for your sharing, emmm....i think we have different perception to the status after our pad been washed by machine, but i am happy to your sharing. If any i can further service you, please feel free to let me know :-)
who ever comes up with a mousepad cleaning wipe that is quick dry and non alcy will be a multi millionaire
❤