With being top rated we are stiffed on returns on a regular basis. What's worse is majority aren't even valid reasons for returns. Ebay really has nothing in place to keep buyers from abusing free 30 day returns you are forced to do with a Top Rated Badge.
There are so many possible scenarios here. I agree a case could be made for some degree of mercy. You could ask the buyer about it, or just say a prayer and go with your gut. There is a difference between obvious scammers, those who are just ignorant and don't care, and the elderly or infirm. I find most of the time that when mercy is the right choice, even if I lose out financially in the short term, it usually comes back to me somehow. My pastor used to say "you can't outgive God," so when we are kind to the hurting, somehow it always works out. ❤
I’ve had 3 returns this week. 2 of which were bought on eBay. I seen that the customers returned through the post office rather than eBay. Not only did they pay the shipping but they paid for next day delivery! I am baffled as to why customers do this!
I once shipped out an item First Class and the buyer did a USPS return using the eBay label I provided (First Class). But they stuck the label on an Overnight Express envelope. The carrier wanted to collect the dollar difference at my end, to hand it over. I simply told them to send it back to the buyer. When the buyer got it back, he wanted me to provide him a Second eBay return label. I declined.
You have one of those chairs with the picture on the box right above your head LOL. On the return part man, This would be one of those times I would just bite the bullet and issue a full refund and just tell myself business isn't everything in this world because I know so many older people in my town that in 2023 that still can't tell you how to turn on a computer much less own one. Could be an older person that does all their shopping over the phone and didn't have a printer or didn't know eBay would give them a QR code for USPS to scan so they thought their only option was to pay full retail at the post office. I just donated 5 of those things to a local nursing home not all that long ago.
In this situation - full refund - no questions - consider who bought this and for what reason - this is not a scammer but a genuine mistake where the buyer may not make many purchases through Ebay
Agreed. None of my friends buy on ebay or maybe just a little Christmas shopping. I talk to them about what I do and they are clueless. So i imagine they could be this buyer. I don't get emotional about my business. But I do write things off when it makes sense for my beliefs. And dang this is why I mostly sell clothes. We wrote things off in restaurants when it felt right. Even when the customer was wrong. I just believe the goodness comes back. And I'm a monster for competition and I love making money. But I make room for ebay charity.
Honestly, since they did pay the shipping I probably would just give them a full refund. It's good customer service, you're not losing anything because you didn't buy the return label. Yeah, I would just refund them unles the item was damaged
You are really on a roll this week. A video everyday. I like it! Keep them coming. Especially the return videos I like those the best. they're always funny and informative and interesting. And this one was a doozy. What I would do is to hold your ground and not shortchange yourself. You don't need to do that. Did nothing wrong here. But maybe a message showing some sympathy about how much they lost on the return and what they can do better next time to save themselves some money. Mike from NY PS whats the topic for tomorrow? lol
People do not always know to ask questions let alone how to. Experienced buyer or not, they should know to contact the seller first always. Yes, those benches do not always work in a bathroom, especially if they are living in an apartment. I had a friend I was helping with such items and she was elder lady and fussy. It is expensive to buy these things and even at a local store not easy to return if the item has been opened. So how does the individual who is not up to date on such needs, know how to determine not only the size but also the height of the tub it is to slide over. These items do not always work out. And many elderly have no clue on how to figure this out. It is often better if they would learn to find a donation company or find someone who could lend them one to "try out" without opening the parcel. But to answer your question. - No you do not refund the excessive shipping. They should have used Ebay and contacted you for help. We "feel bad" because we do care about our customers, And a financial loss is not acceptable on any level for any one.
Who cares? The seller who has to take the time to re-pack it the second time it sells, if the original packing styrofoam and protection are not there. Lost time is lost money and why many retailers charge re-stocking fees. The difference between New and New Open Box can be 20-40%, depending on the category and in some of the Health related categories only “New” items can even be listed, so once it becomes Used or Open Box it can’t go back up at all or can’t fairly compete, if all the other comps are New.
I never refund out bound shipping. When customer opens a return, I let them know how to ship the item back and were to get the best deal on shipping. Also I make it a point to tell them to return the item like they received it and inform them then I take pictures of the out bound shipping.
i Would give a full refund in this case as all the bits seem to be in the box not all buyers are great at packing but at least they put it back in the bag and box with the booklet maybe an older buyer.
If they knew that eBay would force you to give them a free label by just selecting a different return reason, in these cases, I would give them a full refund. No need to poke the bear.
@@FlippinAintEasy I meant that, hypothetically speaking, they selecting ITEM NOT AS DESCRIBED as the return reason would trigger eBay making you responsible for all shipping costs, no matter what you did on your end. Just sayin, be thankful for how they did handle it.
It’s true that an honest buyer, with a remorse situation, should be given more grace with regard to the refund amount (Less Shipping) then someone who has a Remorse Situation and tries to dress it up as an INAD to get a free shipping label.
Well, it's a return so it's never going to come back the same way that you sent it🤷♂🤷♂ Besides that, I'm the sort of seller that if I think the buyer is trying to get over I totally fight it. But if not, I'm very big on customer service and experience. In your case, if the item has everything and isn't broken, I would probably give most, if not all of the shipping back just because I didn't pay for the label. IDK, tha's just me. Sometimes you do the right thing and eventually things will come back to you. It's not like it happens everyday and I doubt they are trying to scam seeing how they even paid return shipping. Up to you though, bro. Let us know what you did.
As far as them Paying $60 plus for shipping That was on them I wouldn't worry yourself over that part. As long as everything is in the Box and you can resell it again I give him as much money as They were supposed to. Because remorse return not the original shipping but at least the full cost of the item
An older person in bad physical condition who doesn't know how shipping works? An old woman who had a relative get it for her? Treat them the same way that You would expect to be treated. If an individual case strikes You in a certain way, have mercy. But do it case by case rather than have an across the board policy. Though in this case the odds are the buyer has enough savings or retirement to cover the costs, so if You didn't make an allowance for him or her in this particular case, no harm is done.
The buyer either doesn't have a printer or doesn't know how to print a label, especially if she is using her phone. Setting up a wireless printer "ain't easy", for many people.
Just make it right for the buyer, Buyer made a honest mistake, and it’s cost doing business, In business sometimes we lose and gain but by making it right , you’ll keep a customer happy, and a good feedback. I know nobody likes returns but it’s part doing business. You are putting your emotion because trying to make excuses for not giving the buyer the return, just accept returns it, and you can resell it.
Mario, I think you got this wrong. I gladly accepted the return as I have done many times. On remorse returns I do not refund the original shipping paid. When you say make it right for the buyer do you mean to make it right for every buyer? If not then why make it right for this one? Businesses have to have a process to follow and should only be deviated from when there is good reason to do so. Feeling bad for someone is not a valid reason in my opinion.
Maybe the buyer has a postage machine at work. I used to have one and even shipped packages internationally using it. Or, it can be a genuine lack of knowledge and just wanted to return it no matter the postage cost.
It's not a seller's fault if the buyer pays too much for a return label but I think it's unfair for people to say they obviously have enough income/savings/money to blow. I know that there are many people who would get to the counter and be embarrassed, confused or just don't understand they could get a discount through Ebay and think they have to even if they can't really afford it. It's usually the people that do have the extra money that tend to hold on to it tighter.
It is not your job to hold their hand and guide them through life the instructions are clear and pretty simple and if they had questions they could have asked. If they did not care enough to package it properly to send it back why should you worry about how much they spend with shipping. That is not your policy and they didn't care about the product when returning it. And I would definitely charge them because it will cost.yoi when it comes time to resell it as well. Big businesses don't care about your feelings either
I would only refund the price paid for the item minus the shipping and maybe take a small percentage off since now its considered used... that's business!
Is your policy to pay for return shipping or not? If yes then give them the same amount as what you charged to mail to them which is about half what they paid. If not then there is nothing you can do. They will probably complain to ebay and I guarantee ebay will give it to them. I would in the future on large items be very very upfront that you do NOT pay for return shipping and they should buy return postage thru ebay if they decide to return an item. Also with that type of an item where measurements are necessary you could also put in your description to please measure their space to be sure they are purchasing the correct item. It might save you some trouble in the future.
People are not good at math. I have returns all the time in which people will pay $10 for an item, $5 for shipping and then return the item. I do not return shipping or reimburse for return shipping. So they pay $20 and get back $10 95% are clothing items for “does not fit” I’m convinced most customers do not look at the measurements at all. But heaven help you if you don’t include the measurements, someone will message you asking for them.
I would check the buyers purchasing history and reviews...if they are all positive and you have 100% of the product back AND you can relist it, then I'd give them a full refund
Gurantee it's an older person and when you are selling this type of items this is what you will get. Sorry it sucks but when you sell items for elderly you will end up this way. Again reason why I skip these items for resale.
Maybe give the buyer some advise on what to do before they buy, like b sure to measure ur bathroom. A senior should not be punished for being old an not understanding how Ebay works. It’s very sad how hard hearted people have become. 😢
@B.G. The issue is they won't read and don't understand. There is nothing you can do and you can't send messages to them before shipping to offend a buyer. It's a sad situation and why if you sell these things then you will have to have the flexibility to have losses. I don't because I have stopped selling anything large like this because shipping costs are way to high now.
eBay is clear on how to make a return and where to get the return shipping label. I'd refund the cost of the item - the money eBay obligates you to return minus any deductions. Mangled plastic packing/ cardboard box that can be easily replaced isn't much of a reason to make a deduction It's time to move on/ relist the item and try to recoup your costs
My huge issue is USPS has lost 3 of my packages this month. I went and changed every listing I had to UPS I can't afford to keep refunding buyers because USPS is losing packages and 2 were not insured through eBay I'm beyond frustrated. Any advice??
I don't feel bad as that was the buyers honest fault for not reading everything. You don't go to a car dealership and purchase a car blind and come to find out its stick and not automatic. After dealing with far too many of these buyers over the years I chalk it up as buyer error. Now they learned from this and won't be making that same mistake again. I recently had a buyer not read the description in full. Got the item and was mad it didn't come with a power adapter. Batteries worked just fine. They even acknowledged it worked but were unhappy they would have to change batteries after drained. Again, not my fault. They threatened negative feedback and did leave negative feedback that I got removed. Then opened a return for "Defective". Claimed this time now that batteries didn't work. I received the item today and they sure enough broke the item before they sent it. Of course I reached out to eBay prior to the return so it was on record. They suggested the refund tool which I was going todo regardless.
You need process a direct retun. How much is your call. I have been running into more of these "outside the box" returns. Just this week I had two. 1. The package hadn't even arrived when the buyer opened the return. "Found a better price". They never even opened the package. Paid for shipping both ways. 2. Message. "Where is my refund" ???? What refund? Buyer refused delivery and there is no further UPS tracking after 10 days. A couple of days later it shows up. I issue a refund for the item only. Minus shipping, sales tax and the $5 coupon. This was a small direct partial refund. I still can't believe all the Amazon returns going back to UPS. There are usually 4 clerks working at my small UPS store. 1-2 of them are always working on Amazon returns scattered behind the counter. Spectrum equipment returns are another big one for UPS. Funny thing is, I can see the Spectrum service center across the street from UPS. They redirect the customers across the street to UPS.
To me this sounds like it's obviously an older person who doesn't fully understand how the "magical interwebs" work. Maybe it was a grand kid who originally helped them make the purchase. I would feel bad but I wouldn't refund them anything more. In the future, especially if I think I'm dealing with an elderly person, I'd tell them to use the shipping label ebay sends them. If they chose not to then it's on them.
No emotions allowed. The buyer needs to learn, like we all did. Doesn’t matter how it looks as long as it’s in same condition as it was when u sent it out. I think u are over thinking the whole thing. Treat it like any other return. Don’t expect it to b as well wrapped as u do. I have to mention, u are repeating ur self over an over😬
I put a 14 day return, buyer pays return shipping, just got a return request yesterday for a remorse return, and the reason was that it didn't match her set. It was a Royal Doulton April Figurine New in Box with 11 photos with perfect measurements and description. No way she could not have known that before purchasing this item. I just want to scream, but what do I do when eBay lets them choose a box of Just didn't like it? Now this buyer just wasted my time and money. eBay also gave them 21 days to return the item while putting my funds on hold. Yes, this buyer is paying return shipping, but am I going to get it back in the same shape? Is the buyer going to wrap it like I did with all the bubble wrap and peanuts inside another box? I'm not Walmart, and if the buyer bought this at a thrift store, would they be able to return it because it didn't match their set once they got it home? I'm not sure returns work for me, but it does save me return shipping. However, it's still a big waste of time and money loss on my end either way. It seems my sales plummet every time I get a return. Am I just imagining this? eBay needs to stop the remorse returns, but I don't see that happening. I could understand if it was damaged because I ship Priority mail which would cover this. I most definitely would not compensate a buyer who just put me through this for no reason other than not reading the description or viewing all the photos or just changed their mind.
I would message the buyer and kindly explain what they did wrong, and give a full refund (minus outbound shipping), and sell the item as new in open box. In addition, Ebay might charge the customer for a return shipping label, (even if it was not used) when you close the return case and refund the customer.
@@FlippinAintEasy Seriously? I'd think with hindsight you'd get it. It seems everything is there. Yes even the instructions that you were jumping on right away for a further excuse to take a higher percentage off. Then you nitpick about the plastic bag not being exactly the same and it not being professionally packed. Retail stores selling NEW stuff don't nitpick about tiny details like that and you're not selling stuff new. You make videos claiming you want opinions or advice and then just stay stubborn and do what you always were going to do when the answers aren't what you want. Then there will be another crybaby video about ebay taking down your listings or warning you about overuse of the refund tool because they're picking on you. Someday you may learn that what you put out to the world comes back to you even stronger. Until then don't be surprised when you continue to get negative backlash.
A lot of buyers don't think about the math. They are just so focused on getting the refund and getting rid of the item. I would not feel bad they should have done their research.
An after thought here, when ur selling items for the elderly maybe explain a little more, like be sure it fits ur bathroom, help them out a little more an maybe you won’t have these problem. Also I think a full refund would be the way to go, u will feel better. Most of the elderly are living on their social security. 🙏❤️
I have a daughter and grandaughter that do not shop around and do not attempt to figure out a return. They just dont want the hassel. They arent the only two people i know that just dont care. I would do nothing more than return the purchase price of the item in question... The buyer could have asked questions.
It is their fault for spending $60 to ship it back. I bet if they were to complain to eBay, eBay may refund the $60 shipping. I don’t think sellers should pay for buyer ignorance because the buyer didn’t take the time to measure, read or what not.
I'm gonna go out on a limb and guess this is an older person who doesn't really know how to internet 😉 eBay doesn't help when they put ads on our product pages before the item specifics and if people don't know where to look they could miss measurements, etc. I blame eBay 🤣 That said, if the item is in the same condition as when you sent it, I'd refund up to the point I'd break even.
Once a return is opened a seller will never “break even” on that sale. Time and effort for the original sale, re-listing, the second sale, messaging, processing the refund and packing it a second time will all see to that.
There are several variables here. 1. Shipping cost vs return cost. I fully agree not your problem. Buyer should have had some kind of idea to stop and think why he was paying over double to return the item. 2. Everything is spelled out for buyer by ebay on what their rights and responsibilities are and if need be there is a help section for buyers as well. Clearly this buyer did not read prior to purchase to get sizes correct and clearly did not read the return process provided to them as well. None of this should be at your expense. 3. Return condition, buyers do not open a package with the thought of being careful in case I have to return. They rip into it without regard. From what you showed and said it’s hard to say if there should be a deduction for condition or anything as you had not inspected fully prior to making the video. If this was sold “open box” and everything is there undamaged then I wouldn’t deduct for anything besides shipping. If all you have to do is reorganize and rewrap for the next sale. Kinda curious on what you find when you inspect it and how you end up handling the return. Always enjoy your videos. Keeps us all thinking. Of course without tracking uploaded and no verification of ever sending back….. Well never mind 😂😂😂
Just do what you would do for every customer no more no less. They made mistake not you. We all pay for our mistakes so should the customer. Just give them back Original shipping and original price.
it's like going back to the major stores in getting a refund and returning your item..onec its not use, returned item back not used in any condition back in the box..... loook what I found*******************LOOOOOK Ebay damaged item policy In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's value. This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation. Items that are returned after inspection through eBay Authenticity Guarantee will be sent back to the buyer, and a refund will not be issued, if the item is returned in a different condition from ...
You found a policy related to the Authenticity Guarantee and returns through that process. This doesnt apply here. The issue isnt me not refunding the buyer their money, it is not refunding the portion the buyer paid to ship the item to them. They did get a full refund of the item price.
If a Buyer Went to the PO to pay full retail on Postage and Doesn't Bat an Eye or reach out to you or ebay, then that tells me They Have Money To Burn....... If You Want To Look at this situation Through a "common Sense" Lens, It Force You To Stop and Reevaluate Why is The Return Shipping Cost This Much.....But In This Case They Were Willing To Pay almost 62 Bucks..... I would Do a Partial Refund Of 35 - 40% Because The Mess It was Returned In, Or 50% if missing/broken Parts......Just My 2 Cents....... and I would DO this All Day Long In this Situation and Sleep Like a Baby at Night....Call Me Ruthless or Cold and You Want To Be The Nice Person and Give Out Free Money to Buyers That Is Your Choice and When You Cant Afford To Run Your Business anymore I''ll Be Hiring ......Cause I Need More Crackheads🤗
This customer look like they don't shop much online they should reach out to you or Ebay first for returning it if they didn't have a way to print out the label they could go to their local library print out friend or family you should probably do spec they are not going to ship it back like they receive it to wrap it back up nice and neat and they don't have Tape to get it all back in like they receive it the main thing is did they send all the parts back and still clean customer been better off to take it to their local post office says ship it back Return to Sender you could wait it out because they did not went through the return system and they did not have any proof they send it to you but karma can be a b**** sometimes least they tried to ship it back but some customers should not shop online more and more people are start shopping online how I see the future well not have no grocery stores or big box stores just be dissipation Center can pick your order up or ship it out some said it will never happen that way i believe it will happen some day
Deduct 50% and move on. Not your fault in anyway shape or form. Never mix up your feelings in business. You did what you needed to do and that’s that. Has nothing to do with morals or “doing the right thing” they could’ve easily done the “right thing” by contacting you first but they didn’t and here you are
I would refund the item and half the shipping the product is for a person with a illness or disability you don't know what is going on with their life, I have been there ,dealing with a terminal ill husband trying to keep him at home buying all these kind of products to do so ,compassion would be my drive.
Transfer Chair Remorse Return: I would first check the condition of the returned item for missing parts and attempted assembly damage, because the item shipped out in New and Complete condition and if it came back damaged or missing parts, it’s a direct loss/cost to the Seller. If incomplete or damaged you can’t re-list as new, so adjust the refund. I would not refund the outbound shipping either, since you did the work to pack it and spent the money on the label. You will also loose time re-listing it and doing the return processing. I would also not refund the return shipping, since it was not an INAD return. I would likely send an assessment/result message to the buyer, sticking to the facts without any emotional comment. I do this more to have my actions on file for any future review by eBay or a Charge Back payment situation, in case the buyer wants to attempt further action or Negative Feedback over the way it was handled.
I believe the key is to do an honest assessment of the situation. My oldest eBay account is coming up on 20 years, so I’ve had my share of assorted returns. In my assessment, the first question is: did my actions, creating the listing and shipping contribute to the return? Was my listing accurate, have decent photos, measurements and condition description? Was there any ambiguity that might mislead the average person? If there was, I treat it more like an INAD and might eat some of the cost (depending on my level of culpability), but if my actions are “clean”, then I process it as the remorse claim it appears to be and do the refund fairly, based on the condition the item came back in. If it came back incomplete or can’t be re-sold, I tell the buyer why I am reducing their refund. If it came back the same as it was shipped, I process the full refund (less shipping). Onereason sellers get annoyed by returns Is that they already know the return processing has cost them time and/or money and that can’t be recouped, since eBay stopped letting Sellers charge a re-stocking fee years ago. I feel the key is to comply with the current terms eBay requires of their Sellers and that Buyers also need to understand the terms they agreed to, as platform Users. Most remorse returns are on the buyer, so the expense should be theirs too, unless you agreed otherwise in the terms (free returns) of your initial listing. Stick to the listing’s terms and eBay policy.
With being top rated we are stiffed on returns on a regular basis. What's worse is majority aren't even valid reasons for returns. Ebay really has nothing in place to keep buyers from abusing free 30 day returns you are forced to do with a Top Rated Badge.
There are so many possible scenarios here. I agree a case could be made for some degree of mercy. You could ask the buyer about it, or just say a prayer and go with your gut. There is a difference between obvious scammers, those who are just ignorant and don't care, and the elderly or infirm. I find most of the time that when mercy is the right choice, even if I lose out financially in the short term, it usually comes back to me somehow. My pastor used to say "you can't outgive God," so when we are kind to the hurting, somehow it always works out. ❤
I’ve had 3 returns this week. 2 of which were bought on eBay. I seen that the customers returned through the post office rather than eBay. Not only did they pay the shipping but they paid for next day delivery! I am baffled as to why customers do this!
I once shipped out an item First Class and the buyer did a USPS return using the eBay label I provided (First Class). But they stuck the label on an Overnight Express envelope. The carrier wanted to collect the dollar difference at my end, to hand it over. I simply told them to send it back to the buyer.
When the buyer got it back, he wanted me to provide him a Second eBay return label. I declined.
Keep them coming learn something new everyday
I always enjoy watching you Jon while I’m in the basement listing and processing orders. Some of these customers baffle me to no end.
You have one of those chairs with the picture on the box right above your head LOL.
On the return part man, This would be one of those times I would just bite the bullet and issue a full refund and just tell myself business isn't everything in this world because I know so many older people in my town that in 2023 that still can't tell you how to turn on a computer much less own one.
Could be an older person that does all their shopping over the phone and didn't have a printer or didn't know eBay would give them a QR code for USPS to scan so they thought their only option was to pay full retail at the post office.
I just donated 5 of those things to a local nursing home not all that long ago.
Now this is a good guy, u will relieve you blessings🙏❤️
This is why I don't offer returns. I also block buyers who act a fool or try to scam. Praise be!!
Thank you for your new short intro! I dislike fast-forwarding long intro on other TH-cam channels.
I do have the old one that I use once in awhile, but yes the short intro is much better for the viewer.
In this situation - full refund - no questions - consider who bought this and for what reason - this is not a scammer but a genuine mistake where the buyer may not make many purchases through Ebay
Agreed. None of my friends buy on ebay or maybe just a little Christmas shopping. I talk to them about what I do and they are clueless. So i imagine they could be this buyer. I don't get emotional about my business. But I do write things off when it makes sense for my beliefs. And dang this is why I mostly sell clothes. We wrote things off in restaurants when it felt right. Even when the customer was wrong. I just believe the goodness comes back. And I'm a monster for competition and I love making money. But I make room for ebay charity.
Honestly, since they did pay the shipping I probably would just give them a full refund. It's good customer service, you're not losing anything because you didn't buy the return label. Yeah, I would just refund them unles the item was damaged
Not worth the drama. Full refund happy customer and forgotten about tomorrow. My profit margins are huge.
You are really on a roll this week. A video everyday. I like it! Keep them coming. Especially the return videos I like those the best. they're always funny and informative and interesting. And this one was a doozy.
What I would do is to hold your ground and not shortchange yourself. You don't need to do that. Did nothing wrong here. But maybe a message showing some sympathy about how much they lost on the return and what they can do better next time to save themselves some money.
Mike from NY
PS whats the topic for tomorrow? lol
I won't know until 10am at the earliest. lol
People do not always know to ask questions let alone how to. Experienced buyer or not, they should know to contact the seller first always. Yes, those benches do not always work in a bathroom, especially if they are living in an apartment. I had a friend I was helping with such items and she was elder lady and fussy.
It is expensive to buy these things and even at a local store not easy to return if the item has been opened. So how does the individual who is not up to date on such needs, know how to determine not only the size but also the height of the tub it is to slide over. These items do not always work out. And many elderly have no clue on how to figure this out. It is often better if they would learn to find a donation company or find someone who could lend them one to "try out" without opening the parcel. But to answer your question. - No you do not refund the excessive shipping. They should have used Ebay and contacted you for help. We "feel bad" because we do care about our customers, And a financial loss is not acceptable on any level for any one.
I would give Grace to this buyer and take the hit. Just because you do it once doesn’t mean you have to do it always. ❤
tbh who cares how they packed it as long as its all there and not damaged there's a reason being a professional packer is a real job
Who cares? The seller who has to take the time to re-pack it the second time it sells, if the original packing styrofoam and protection are not there. Lost time is lost money and why many retailers charge re-stocking fees.
The difference between New and New Open Box can be 20-40%, depending on the category and in some of the Health related categories only “New” items can even be listed, so once it becomes Used or Open Box it can’t go back up at all or can’t fairly compete, if all the other comps are New.
I never refund out bound shipping. When customer opens a return, I let them know how to ship the item back and were to get the best deal on shipping. Also I make it a point to tell them to return the item like they received it and inform them then I take pictures of the out bound shipping.
i Would give a full refund in this case as all the bits seem to be in the box not all buyers are great at packing but at least they put it back in the bag and box with the booklet maybe an older buyer.
If they knew that eBay would force you to give them a free label by just selecting a different return reason, in these cases, I would give them a full refund. No need to poke the bear.
Actually no, they did select the correct reason "doesn't fit". This was accurate as to why they sent it back (their bathroom was too small for it).
@@FlippinAintEasy I meant that, hypothetically speaking, they selecting ITEM NOT AS DESCRIBED as the return reason would trigger eBay making you responsible for all shipping costs, no matter what you did on your end. Just sayin, be thankful for how they did handle it.
It’s true that an honest buyer, with a remorse situation, should be given more grace with regard to the refund amount (Less Shipping) then someone who has a Remorse Situation and tries to dress it up as an INAD to get a free shipping label.
Well, it's a return so it's never going to come back the same way that you sent it🤷♂🤷♂ Besides that, I'm the sort of seller that if I think the buyer is trying to get over I totally fight it. But if not, I'm very big on customer service and experience. In your case, if the item has everything and isn't broken, I would probably give most, if not all of the shipping back just because I didn't pay for the label. IDK, tha's just me. Sometimes you do the right thing and eventually things will come back to you. It's not like it happens everyday and I doubt they are trying to scam seeing how they even paid return shipping. Up to you though, bro. Let us know what you did.
As far as them Paying $60 plus for shipping That was on them I wouldn't worry yourself over that part. As long as everything is in the Box and you can resell it again I give him as much money as They were supposed to. Because remorse return not the original shipping but at least the full cost of the item
The fact that you enjoy making the videos is the drive my guy - thanks for that!!
My pleasure!
It would depend very much on the person's feedback and feedback left for others with regards to what I would do.
An older person in bad physical condition who doesn't know how shipping works? An old woman who had a relative get it for her? Treat them the same way that You would expect to be treated. If an individual case strikes You in a certain way, have mercy. But do it case by case rather than have an across the board policy. Though in this case the odds are the buyer has enough savings or retirement to cover the costs, so if You didn't make an allowance for him or her in this particular case, no harm is done.
The buyer either doesn't have a printer or doesn't know how to print a label, especially if she is using her phone. Setting up a wireless printer "ain't easy", for many people.
Just make it right for the buyer, Buyer made a honest mistake, and it’s cost doing business, In business sometimes we lose and gain but by making it right , you’ll keep a customer happy, and a good feedback. I know nobody likes returns but it’s part doing business. You are putting your emotion because trying to make excuses for not giving the buyer the return, just accept returns it, and you can resell it.
Mario, I think you got this wrong. I gladly accepted the return as I have done many times. On remorse returns I do not refund the original shipping paid. When you say make it right for the buyer do you mean to make it right for every buyer? If not then why make it right for this one? Businesses have to have a process to follow and should only be deviated from when there is good reason to do so. Feeling bad for someone is not a valid reason in my opinion.
Maybe the buyer has a postage machine at work. I used to have one and even shipped packages internationally using it. Or, it can be a genuine lack of knowledge and just wanted to return it no matter the postage cost.
It's not a seller's fault if the buyer pays too much for a return label but I think it's unfair for people to say they obviously have enough income/savings/money to blow. I know that there are many people who would get to the counter and be embarrassed, confused or just don't understand they could get a discount through Ebay and think they have to even if they can't really afford it. It's usually the people that do have the extra money that tend to hold on to it tighter.
It is not your job to hold their hand and guide them through life the instructions are clear and pretty simple and if they had questions they could have asked. If they did not care enough to package it properly to send it back why should you worry about how much they spend with shipping. That is not your policy and they didn't care about the product when returning it. And I would definitely charge them because it will cost.yoi when it comes time to resell it as well. Big businesses don't care about your feelings either
I would only refund the price paid for the item minus the shipping and maybe take a small percentage off since now its considered used... that's business!
Is your policy to pay for return shipping or not? If yes then give them the same amount as what you charged to mail to them which is about half what they paid. If not then there is nothing you can do. They will probably complain to ebay and I guarantee ebay will give it to them. I would in the future on large items be very very upfront that you do NOT pay for return shipping and they should buy return postage thru ebay if they decide to return an item. Also with that type of an item where measurements are necessary you could also put in your description to please measure their space to be sure they are purchasing the correct item. It might save you some trouble in the future.
People are not good at math. I have returns all the time in which people will pay $10 for an item, $5 for shipping and then return the item. I do not return shipping or reimburse for return shipping.
So they pay $20 and get back $10
95% are clothing items for “does not fit” I’m convinced most customers do not look at the measurements at all. But heaven help you if you don’t include the measurements, someone will message you asking for them.
I would check the buyers purchasing history and reviews...if they are all positive and you have 100% of the product back AND you can relist it, then I'd give them a full refund
You cant leave negative feedback for buyers though, only sellers. So the custormer is always right in ebays eyes
You cant leave negative feedback for buyers though, only sellers. So the custormer is always right in ebays eyes
Gurantee it's an older person and when you are selling this type of items this is what you will get. Sorry it sucks but when you sell items for elderly you will end up this way. Again reason why I skip these items for resale.
Maybe give the buyer some advise on what to do before they buy, like b sure to measure ur bathroom. A senior should not be punished for being old an not understanding how Ebay works. It’s very sad how hard hearted people have become. 😢
@B.G. The issue is they won't read and don't understand. There is nothing you can do and you can't send messages to them before shipping to offend a buyer. It's a sad situation and why if you sell these things then you will have to have the flexibility to have losses. I don't because I have stopped selling anything large like this because shipping costs are way to high now.
eBay is clear on how to make a return and where to get the return shipping label. I'd refund the cost of the item - the money eBay obligates you to return minus any deductions. Mangled plastic packing/ cardboard box that can be easily replaced isn't much of a reason to make a deduction It's time to move on/ relist the item and try to recoup your costs
Full refund of the item given. Just not original shipping cost
My huge issue is USPS has lost 3 of my packages this month. I went and changed every listing I had to UPS I can't afford to keep refunding buyers because USPS is losing packages and 2 were not insured through eBay I'm beyond frustrated. Any advice??
File claims for the lost packages. Really all you can do. 3 lost packages is really bad luck. Keep using the carrier that gives you the best rates.
Returns are a total time suck
Message the buyer and kindly explain what they did wrong. Then refund them half of the shipping. Just my 2 cents. Keep up the great videos. Jay
That's a good idea too
I don't feel bad as that was the buyers honest fault for not reading everything. You don't go to a car dealership and purchase a car blind and come to find out its stick and not automatic. After dealing with far too many of these buyers over the years I chalk it up as buyer error. Now they learned from this and won't be making that same mistake again. I recently had a buyer not read the description in full. Got the item and was mad it didn't come with a power adapter. Batteries worked just fine. They even acknowledged it worked but were unhappy they would have to change batteries after drained. Again, not my fault. They threatened negative feedback and did leave negative feedback that I got removed. Then opened a return for "Defective". Claimed this time now that batteries didn't work. I received the item today and they sure enough broke the item before they sent it. Of course I reached out to eBay prior to the return so it was on record. They suggested the refund tool which I was going todo regardless.
You need process a direct retun. How much is your call.
I have been running into more of these "outside the box" returns.
Just this week I had two.
1. The package hadn't even arrived when the buyer opened the return. "Found a better price". They never even opened the package.
Paid for shipping both ways.
2. Message. "Where is my refund" ????
What refund?
Buyer refused delivery and there is no further UPS tracking after 10 days.
A couple of days later it shows up. I issue a refund for the item only. Minus shipping, sales tax and the $5 coupon. This was a small direct partial refund.
I still can't believe all the Amazon returns going back to UPS.
There are usually 4 clerks working at my small UPS store. 1-2 of them are always working on Amazon returns scattered behind the counter.
Spectrum equipment returns are another big one for UPS. Funny thing is, I can see the Spectrum service center across the street from UPS. They redirect the customers across the street to UPS.
To me this sounds like it's obviously an older person who doesn't fully understand how the "magical interwebs" work. Maybe it was a grand kid who originally helped them make the purchase.
I would feel bad but I wouldn't refund them anything more. In the future, especially if I think I'm dealing with an elderly person, I'd tell them to use the shipping label ebay sends them. If they chose not to then it's on them.
No emotions allowed. The buyer needs to learn, like we all did. Doesn’t matter how it looks as long as it’s in same condition as it was when u sent it out. I think u are over thinking the whole thing. Treat it like any other return. Don’t expect it to b as well wrapped as u do.
I have to mention, u are repeating ur self over an over😬
I put a 14 day return, buyer pays return shipping, just got a return request yesterday for a remorse return, and the reason was that it didn't match her set. It was a Royal Doulton April Figurine New in Box with 11 photos with perfect measurements and description. No way she could not have known that before purchasing this item. I just want to scream, but what do I do when eBay lets them choose a box of Just didn't like it? Now this buyer just wasted my time and money. eBay also gave them 21 days to return the item while putting my funds on hold. Yes, this buyer is paying return shipping, but am I going to get it back in the same shape? Is the buyer going to wrap it like I did with all the bubble wrap and peanuts inside another box? I'm not Walmart, and if the buyer bought this at a thrift store, would they be able to return it because it didn't match their set once they got it home? I'm not sure returns work for me, but it does save me return shipping. However, it's still a big waste of time and money loss on my end either way. It seems my sales plummet every time I get a return. Am I just imagining this? eBay needs to stop the remorse returns, but I don't see that happening. I could understand if it was damaged because I ship Priority mail which would cover this. I most definitely would not compensate a buyer who just put me through this for no reason other than not reading the description or viewing all the photos or just changed their mind.
I would message the buyer and kindly explain what they did wrong, and give a full refund (minus outbound shipping), and sell the item as new in open box. In addition, Ebay might charge the customer for a return shipping label, (even if it was not used) when you close the return case and refund the customer.
I just paid $167 on a personal shower gift for a friend to Sweden. I about Choked.
I think they will get there money back no matter what because it’s eBay
im not walmart. if someone neglects to read a description, i'm not accepting a return. we need to bring back buyer responsibility.
You give good advice but when it comes to opening return boxes you nitpick way too much.
Please explain
@@FlippinAintEasy Seriously? I'd think with hindsight you'd get it. It seems everything is there. Yes even the instructions that you were jumping on right away for a further excuse to take a higher percentage off. Then you nitpick about the plastic bag not being exactly the same and it not being professionally packed. Retail stores selling NEW stuff don't nitpick about tiny details like that and you're not selling stuff new. You make videos claiming you want opinions or advice and then just stay stubborn and do what you always were going to do when the answers aren't what you want. Then there will be another crybaby video about ebay taking down your listings or warning you about overuse of the refund tool because they're picking on you. Someday you may learn that what you put out to the world comes back to you even stronger. Until then don't be surprised when you continue to get negative backlash.
A lot of buyers don't think about the math. They are just so focused on getting the refund and getting rid of the item. I would not feel bad they should have done their research.
An after thought here, when ur selling items for the elderly maybe explain a little more, like be sure it fits ur bathroom, help them out a little more an maybe you won’t have these problem. Also I think a full refund would be the way to go, u will feel better. Most of the elderly are living on their social security. 🙏❤️
$61.60 ...
I have a daughter and grandaughter that do not shop around and do not attempt to figure out a return. They just dont want the hassel. They arent the only two people i know that just dont care. I would do nothing more than return the purchase price of the item in question... The buyer could have asked questions.
This is why Amazon rules.
It is their fault for spending $60 to ship it back. I bet if they were to complain to eBay, eBay may refund the $60 shipping. I don’t think sellers should pay for buyer ignorance because the buyer didn’t take the time to measure, read or what not.
I'm gonna go out on a limb and guess this is an older person who doesn't really know how to internet 😉 eBay doesn't help when they put ads on our product pages before the item specifics and if people don't know where to look they could miss measurements, etc. I blame eBay 🤣 That said, if the item is in the same condition as when you sent it, I'd refund up to the point I'd break even.
Once a return is opened a seller will never “break even” on that sale. Time and effort for the original sale, re-listing, the second sale, messaging, processing the refund and packing it a second time will all see to that.
Why is eBay the only site where the buyers reason matters
give full refund. Honest buyer!
There are several variables here.
1. Shipping cost vs return cost. I fully agree not your problem. Buyer should have had some kind of idea to stop and think why he was paying over double to return the item.
2. Everything is spelled out for buyer by ebay on what their rights and responsibilities are and if need be there is a help section for buyers as well.
Clearly this buyer did not read prior to purchase to get sizes correct and clearly did not read the return process provided to them as well. None of this should be at your expense.
3. Return condition, buyers do not open a package with the thought of being careful in case I have to return. They rip into it without regard. From what you showed and said it’s hard to say if there should be a deduction for condition or anything as you had not inspected fully prior to making the video. If this was sold “open box” and everything is there undamaged then I wouldn’t deduct for anything besides shipping. If all you have to do is reorganize and rewrap for the next sale.
Kinda curious on what you find when you inspect it and how you end up handling the return.
Always enjoy your videos. Keeps us all thinking.
Of course without tracking uploaded and no verification of ever sending back….. Well never mind 😂😂😂
Just do what you would do for every customer no more no less. They made mistake not you. We all pay for our mistakes so should the customer. Just give them back Original shipping and original price.
Yet that is not what I would normally do in this situation.
it's like going back to the major stores in getting a refund and returning your item..onec its not use,
returned item back not used in any condition back in the box.....
loook what I found*******************LOOOOOK
Ebay damaged item policy
In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's value. This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation. Items that are returned after inspection through eBay Authenticity Guarantee will be sent back to the buyer, and a refund will not be issued, if the item is returned in a different condition from ...
You found a policy related to the Authenticity Guarantee and returns through that process. This doesnt apply here. The issue isnt me not refunding the buyer their money, it is not refunding the portion the buyer paid to ship the item to them. They did get a full refund of the item price.
If a Buyer Went to the PO to pay full retail on Postage and Doesn't Bat an Eye or reach out to you or ebay, then that tells me They Have Money To Burn....... If You Want To Look at this situation Through a "common Sense" Lens, It Force You To Stop and Reevaluate Why is The Return Shipping Cost This Much.....But In This Case They Were Willing To Pay almost 62 Bucks..... I would Do a Partial Refund Of 35 - 40% Because The Mess It was Returned In, Or 50% if missing/broken Parts......Just My 2 Cents....... and I would DO this All Day Long In this Situation and Sleep Like a Baby at Night....Call Me Ruthless or Cold and You Want To Be The Nice Person and Give Out Free Money to Buyers That Is Your Choice and When You Cant Afford To Run Your Business anymore I''ll Be Hiring ......Cause I Need More Crackheads🤗
Maybe they thought they had 2. Im sure they didn’t know there were other alternatives??
@@sunnieyes Bless Your Heart ......Such Naivete Is How Businesses Stay In Business We Need More People Like You Dont Ever Change.........
Nope purely business unless its something i truly did wrong myself. Thats their problem.
This customer look like they don't shop much online they should reach out to you or Ebay first for returning it if they didn't have a way to print out the label they could go to their local library print out friend or family you should probably do spec they are not going to ship it back like they receive it to wrap it back up nice and neat and they don't have Tape to get it all back in like they receive it the main thing is did they send all the parts back and still clean customer been better off to take it to their local post office says ship it back Return to Sender you could wait it out because they did not went through the return system and they did not have any proof they send it to you but karma can be a b**** sometimes least they tried to ship it back but some customers should not shop online more and more people are start shopping online how I see the future well not have no grocery stores or big box stores just be dissipation Center can pick your order up or ship it out some said it will never happen that way i believe it will happen some day
No, stupidity is not YOUR problem
Not what you want to hear but I would give full refund.
just give back refund,,,it was not use,,,thank you..
They did get a refund. The money they paid to ship the item was not refunded.
It’s not your problem that they went outside of eBay to ship it back. I would honestly just refund them the cost of the item and that’s it
spike lee "do the right thing" give full refund take the small hit, krama will reward you! may even prevent buyer from leaving you negative feedback
Deduct 50% and move on. Not your fault in anyway shape or form. Never mix up your feelings in business. You did what you needed to do and that’s that. Has nothing to do with morals or “doing the right thing” they could’ve easily done the “right thing” by contacting you first but they didn’t and here you are
I would refund the item and half the shipping the product is for a person with a illness or disability you don't know what is going on with their life, I have been there ,dealing with a terminal ill husband trying to keep him at home buying all these kind of products to do so ,compassion would be my drive.
Transfer Chair Remorse Return: I would first check the condition of the returned item for missing parts and attempted assembly damage, because the item shipped out in New and Complete condition and if it came back damaged or missing parts, it’s a direct loss/cost to the Seller. If incomplete or damaged you can’t re-list as new, so adjust the refund.
I would not refund the outbound shipping either, since you did the work to pack it and spent the money on the label. You will also loose time re-listing it and doing the return processing.
I would also not refund the return shipping, since it was not an INAD return. I would likely send an assessment/result message to the buyer, sticking to the facts without any emotional comment. I do this more to have my actions on file for any future review by eBay or a Charge Back payment situation, in case the buyer wants to attempt further action or Negative Feedback over the way it was handled.
I believe the key is to do an honest assessment of the situation. My oldest eBay account is coming up on 20 years, so I’ve had my share of assorted returns.
In my assessment, the first question is: did my actions, creating the listing and shipping contribute to the return? Was my listing accurate, have decent photos, measurements and condition description? Was there any ambiguity that might mislead the average person? If there was, I treat it more like an INAD and might eat some of the cost (depending on my level of culpability), but if my actions are “clean”, then I process it as the remorse claim it appears to be and do the refund fairly, based on the condition the item came back in.
If it came back incomplete or can’t be re-sold, I tell the buyer why I am reducing their refund. If it came back the same as it was shipped, I process the full refund (less shipping).
Onereason sellers get annoyed by returns Is that they already know the return processing has cost them time and/or money and that can’t be recouped, since eBay stopped letting Sellers charge a re-stocking fee years ago.
I feel the key is to comply with the current terms eBay requires of their Sellers and that Buyers also need to understand the terms they agreed to, as platform Users.
Most remorse returns are on the buyer, so the expense should be theirs too, unless you agreed otherwise in the terms (free returns) of your initial listing. Stick to the listing’s terms and eBay policy.