It's a numbers game and you can bet eBay keeps track of how much they have to dish out in bad transactions. I'd wager the figures show that it's a drop in the bucket for ebay to reimburse buyers/sellers considering the hoops sellers have to jump through to win an escalation. They'd rather do this than lose their revenue stream, which are the buyers, cause there's no shortage of sellers. The amount of scammers vary by category also, so eBay knows there's plenty of sellers doing just fine and making eBay gobs of money in the right categories.
@@FlippinAintEasy ok, then I would have never offered the replacement box . Processed the return and then relisted. Sounds like they aren't sending it back, or are they? Either way like you said at the end of your video you make out on the deal.
I disagree, you can say that about any business, online or not. The issue is-is that sellers get far to emotionally involved that they let it bother them when in reality it’s not a big deal at all and take just a few seconds to resolve.
I always but insurance on items $30 and above or use priority mail with the free insurance. I never send replacements till I have the original back. If any buyer sends a message then immediately files an return. We are done talking by email. So what I do is file the claim with insurance company and send the return label with the insurances address. Then ur good ur safe. Either buyer sends it to the insurance company or remain silent till wait period is over, eBay will automatically close it. I haven’t had a return in over 8 months which is pretty crazy.
I agree, in my 25 years on ebay I have lost big sales but only paid a tenth of what the sale was. It used to keep me awake but cut your little loss and move on, you didn't really loose anything.
Been there, done that. I have more than 50 years experience dealing with customers face to face. You learn a lot from settling disputes "live action". Yes, some of these buyers can be frustrating but reselling on ebay is mostly a pleasure.
eBay has been such a joy being able to sell things that would never sell locally, and all I have to do is pack it up, upload tracking and drop it off. No being stood up, haggled down or worried about meeting someone sketchy.
The weekend sales before the 4th were actually very good. The 3rd was outstanding. Then, roughly 48 hours with crickets. Zero sales. Did "Summer slowdown " finally catch up with me? Wednesday around 7 pm I got a sale. I was relieved. Then the unthinkable happened. Another sale, then another and more. 4 hours later a total of $1100 had come in. Thursday was even crazier surpassing the previous day. Friday, sales continues to pour in. Summer slowdown didn't materialize here. Something definitely happened during that 48 hours of zero sales. This has been happening more often in recent years. In my first 6 years on ebay there were only 2 zero days. Now, they seem to appear at least once or twice each month, usually preceeded or following great days. James from My Boring ... has me looking at trends.
I can tell you Friday was a good day until around noon, then for me nothing and has been nothing since which is very unusual. In the meantime I am going to be lisitng and focusing on things I can control.
Tip- how to win a Not as described chargeback- Add return label to evidence and write text- please return item back. Won not as described chargebacks twice like that!.
Poshmark and Mercari do not charge sellers for chargebacks. They kick the buyer off the platform because the buyer did not go through them to receive a refund or return.
Spot On!! Unless its super cheap, or I clearly made a mistake, I make them always return the item. And to my surprise 1/2 of the time they never return it. I estimate I only lose 1-2% overall, part of the cost of doing business.
When someone sends back a brick you are out the value of the item or the amount you could within a reasonable length of time sell it to someone else for. If you paid less more power to you but you are still out the value. This especially applies to sellers who have to do clean ups or restorations on the items they resell. Their labor added value. Also you can deduct 50% from a refund, but if the buyer accelerates to Ebay 9 times in 10 or more they'll win and get their full refund as the burden of proof is always on the seller. All that said, you are most correct. These are a small percentage and it's best to move on and not worry about it. That's after attempted remedies are exhausted.
I just had a buyer ask me why i only partially refunded him on a 25 lbs stereo receiver that he claimed he bought the wrong type. I explained to him i gave him a full refund ebay required, and that i only refund shipping if the item doesn't work, or was not accurate in the listing, and since the reason provided was "just didn't like it" that i didn't feel i should refund that 50 bucks for shipping, on top of the 50 it cost me for return label. I braced myself for a terrible response and likely some negative feedback... A couple hours later he finally responds with, "ok, thank you". Wasn't expecting that and i am super greatful. I feel bad for the buyer, but what can i do? it is my business, and im not going to take a huge loss like that on something out of my control if i can avoid it. I guess i worded my response well enough that they understood. We both lost on that transaction, but at least i don't have a negative feedback as icing on that cake.
I also look at it as my time spent, not just what I paid for the item. However, I don't always buy in bulk unless its a goodwill jewelry lot. I still put a lot of effort into it.
I've Had So Many Return situation is the past...and scammers have evolved over the years and their methods and approach has also changed and for sellers to keep up on the ever changing scammer's methods is insane to even try to address.....so instead of dealing with every individual situation (Scammer and Good Buyers alike) is a time/money sink so that is why I have a blanket return policy in place to take all returns and ONLY deal with eBay refund tool if the situation calls for it.....For a smaller store the logistics of handling returns on a one to one basis can be manageable but when your inventory grows it is nearly impossible to resolve them on one by one case basis........Now this is just me you handle you business how you see fit but for my situation "Common Sense" Dictates to create a blanket return policy and move on......Seeya in the Live!
Point in case to your response, I had an overdraft on my account and had to find out why as I thought it was a chargeback for the item being shipped thats actually still in transit. As it turnes out, it was me hitting the refund button before I realized it was going to come directly out of my account while the payment from the buyer was still in process. So. I was going to, but it would have put me in the negative, which I did not know it actually hit my account since it was still giving me a choice on eBay. Even though I declined the request and the case was closed, it still hit my bank. I was credited back, and sure, he can always come back and do a chargeback, and perhaps I will just eat the bullet if he returns the item. I just couldn't do it at the time. That doesn't make me a bad person. I've been considering doing some you tube videos myself, Perhaps it will help others from some of my many experiences, and my sales, so I won't have to worry about the little things hopefully.
Hi Jon! One thing that confused me here. You said you sent the buyer a return shipping label inside the package for the replacement Tesla case. Wasn't the initial eBay return case still open and requiring your action? Or did you just input the label you had purchased in the eBay return there? Basically wouldn't eBay force you to refund the buyer for the initial $179 no matter what PLUS he had the replacement you sent? Thanks for the clarification!
I gave him the option to return the original (keeping the original return case open) or I would send a replacement if he closed the case. He closed the return case and I sent him the replacement with the return label inside.
Is anyone else receiving Lowball bids, unusual this week? We have a reserve set, but we are getting a large amount of below reserve offers?? Is it just us. Please let me know if there is a glitch. It is getting tiresome and seems a little off for eBay.
Hi mis, I have been getting lo balls big time. I also have a few returns that are just ridiculous. E bay always sides with the buyer . Do you have any tips I can do to discourage the bad actions of the buyers ? I always check their feedback. Thank u😊 melanie
@@melmartin1259 Always check their feedback and how many items they have bought. Also make sure you are very clear the item as is as photos show. Take as many photos as you can of items. I sure wish they had a score for the buyers as they do the sellers. Or a private way of letting sellers know. Its sure been an unusual week, like a glitch or something. I wish you all the best.
@@FlippinAintEasy I agree, but there are millions of other sellers out there! It just plants the seeds of an idea I've posted for years! I think it will make a better impact...because eBay will not kick these scammers off!
Another thought: this person owns a Tesla, so they have some money. And people with money tend to travel. I bet the replacement arrived just before the buyer left for a multi-week vacation. There may yet be a positive resolution to this situation. Just my two cents.
Just a question...since you have the buyer's address...aren't they in possession of stolen property? Would you consider reporting stolen property to the local police department if the item that they are in possession of has XXX value? I mean, if it was a beanie baby...no, of course. But how about a $179 Tesla Charging case? Would you consider sending a message to the buyer that you will report the stolen item to the local police department in a last-ditch effort to get the item back? Or...just move on?
Depends on how you look at it. With the initial sale, I was only out $16. By sending the replacement, I am now out $20 plus $15 shipping for a total of $41. Considering I still made a profit on the initial sale, I am just moving on. If you are looking at what you are actually out of pocket vs potential profit then it is an easier pill to swallow. I think as resellers we should get out of the mindset of what the item is potentially worth or could sell for vs what you paid for the item which is the real loss in my case.
One buyer that wanted to cancel after the required time had passed, and I shipped the item out. I told him the item had already been shipped and I couldn't reverse it, but he could request a refund when it arrived if he was not happy with his item. He said he would because it was no longer needed. It was a charm bracelet for his daughters bday he said and his wife and he had a miscommunication. She had already bought a gift. The next day he requested a refund while the item was still in transit. I declined the request as the money was not even processed into my account and the item was still in transit. Had he waited and not lied in the request, it may have turned out different, but his request claimed he ordered by mistake and his comment was he asked to cancel the same day and I shipped anyway. The case was closed after I declined which is in my right since I don't accept returns. He then proceeded to message me stating he would give me one more chance to accept his request stating he is a mail carrier and knows how things work, and that his wife had already bought the same item - which I'm assuming he found cheaper perhaps like you said when eBay shows similar items after the sale. He stated if I don't, he would open a case with eBay. I contacted eBay and was told to report and block him which I did so he couldn't message me and try to bully or harrass me. The eBay agent told me once I closed the request, he cannot open another. First, I don't like being lied to, second, I don't appreciate being bullied or threatened. This could have gone much different and I have accepted returns in the past, but if I do this everytime, I might as well close shop. He probably would have stated item not as described, but I already had the evidence that it was a remorse buy if he was rude about it. I can't afford to have a defect on my account for too many returns. I had reverted back to no returns after the last one was described correctly with model and year of a Doulton Figurine and the buyer stated she just didn't like it because it didn't match her set! I still may accept returns on larger items where the buyer pays return shipping. This is to discourage buyers from requesting returns because they didn't read the description or view the photos and encourage them to do so, but I'm sure that won't change. One Brighten jewelry piece was returns on a remorse buy when I accepted returns before, another buyer bought it and gave me positive feedback. So having returns is confusing. I wish eBay would stop letting buyers return items just because they don't like it, but then the lie and sai not as described. It's like a catch 22 for buyers. Dam if you do, and Dam if you don't.
Fortunately, this buyer didn't really know how things work. If he did, he would have opened an INAD or other false return reason to force you to supply him with the return label (there is no declining that one unless the request is received beyond the 30 day return window). Buyers can always force a return regardless of turn policy.
Anyway to close a return request? Buyer with no feedback opened a return but hasn’t responded to any message hasn’t sent item back it’s been 14+ days. Do you have to wait the full 30 days?
Is it just me (based on my own experiences and what TH-camrs have said), or are a lot of the buyers who either create problems or have strict demands also sellers themselves? I'm not sure if the sellers are being bad buyers in an attempt to trip up their competition, or if they are they just know how to play the game, having been on the receiving end so many times.
Even when you win an escalated case, the buyer still gets a full refund from Ebay. Scammers take this as an invitation to continue stealing.
It's a numbers game and you can bet eBay keeps track of how much they have to dish out in bad transactions. I'd wager the figures show that it's a drop in the bucket for ebay to reimburse buyers/sellers considering the hoops sellers have to jump through to win an escalation. They'd rather do this than lose their revenue stream, which are the buyers, cause there's no shortage of sellers. The amount of scammers vary by category also, so eBay knows there's plenty of sellers doing just fine and making eBay gobs of money in the right categories.
Ebay goes too far with the "favor the buyer" thing but it's nice when I buy things with confidence.
I understand the customer service aspect. But, I would have waited for the return before sending the replacement.
Well, you really cant do that because I would have to process a refund of the original once it was sent back.
@@FlippinAintEasy ok, then I would have never offered the replacement box . Processed the return and then relisted. Sounds like they aren't sending it back, or are they? Either way like you said at the end of your video you make out on the deal.
In my travels I never depend on a buyer to do anything for me.
eBay is the one who allow bad buyers existing, eBay policies are bad for sellers
I disagree, you can say that about any business, online or not. The issue is-is that sellers get far to emotionally involved that they let it bother them when in reality it’s not a big deal at all and take just a few seconds to resolve.
It's probably bc Ebay has like 140 million people using it.. There are definitely some scumbags when there is that many people
@@lsgsrob2102 But they do take it too far. Like Rodney said, I get no respect.
I always but insurance on items $30 and above or use priority mail with the free insurance. I never send replacements till I have the original back. If any buyer sends a message then immediately files an return. We are done talking by email. So what I do is file the claim with insurance company and send the return label with the insurances address. Then ur good ur safe. Either buyer sends it to the insurance company or remain silent till wait period is over, eBay will automatically close it. I haven’t had a return in over 8 months which is pretty crazy.
I agree, in my 25 years on ebay I have lost big sales but only paid a tenth of what the sale was. It used to keep me awake but cut your little loss and move on, you didn't really loose anything.
Been there, done that.
I have more than 50 years experience dealing with customers face to face.
You learn a lot from settling disputes "live action".
Yes, some of these buyers can be frustrating but reselling on ebay is mostly a pleasure.
eBay has been such a joy being able to sell things that would never sell locally, and all I have to do is pack it up, upload tracking and drop it off. No being stood up, haggled down or worried about meeting someone sketchy.
@@dreWRX Yes. One of the reasons I don't do best offers or local pickups.
The weekend sales before the 4th were actually very good.
The 3rd was outstanding.
Then, roughly 48 hours with crickets.
Zero sales.
Did "Summer slowdown " finally catch up with me?
Wednesday around 7 pm I got a sale. I was relieved.
Then the unthinkable happened. Another sale, then another and more. 4 hours later a total of $1100 had come in.
Thursday was even crazier surpassing the previous day.
Friday, sales continues to pour in.
Summer slowdown didn't materialize here.
Something definitely happened during that 48 hours of zero sales.
This has been happening more often in recent years.
In my first 6 years on ebay there were only 2 zero days. Now, they seem to appear at least once or twice each month, usually preceeded or following great days.
James from My Boring ... has me looking at trends.
I can tell you Friday was a good day until around noon, then for me nothing and has been nothing since which is very unusual. In the meantime I am going to be lisitng and focusing on things I can control.
@FlippinAintEasy
Yes. We do what we can control, but ebay has its own agenda that doesn't always coincide with our plans.
Tip- how to win a Not as described chargeback- Add return label to evidence and write text- please return item back. Won not as described chargebacks twice like that!.
Good idea. Now that eBay gives us the ability to send more than one photo, it is worth a shot.
Poshmark and Mercari do not charge sellers for chargebacks. They kick the buyer off the platform because the buyer did not go through them to receive a refund or return.
I am 100% referring to ebay sales in this video.
@@FlippinAintEasy and I agree with your video. Cut your little losses and move on.................get some sleep.
Asked for the return before shipping a replacement
Spot On!! Unless its super cheap, or I clearly made a mistake, I make them always return the item. And to my surprise 1/2 of the time they never return it. I estimate I only lose 1-2% overall, part of the cost of doing business.
When someone sends back a brick you are out the value of the item or the amount you could within a reasonable length of time sell it to someone else for. If you paid less more power to you but you are still out the value. This especially applies to sellers who have to do clean ups or restorations on the items they resell. Their labor added value. Also you can deduct 50% from a refund, but if the buyer accelerates to Ebay 9 times in 10 or more they'll win and get their full refund as the burden of proof is always on the seller. All that said, you are most correct. These are a small percentage and it's best to move on and not worry about it. That's after attempted remedies are exhausted.
I record the opening of any return items. Totally worth it.
@@CosmicCat23 ebay still won't side with you anymore.
I just had a buyer ask me why i only partially refunded him on a 25 lbs stereo receiver that he claimed he bought the wrong type. I explained to him i gave him a full refund ebay required, and that i only refund shipping if the item doesn't work, or was not accurate in the listing, and since the reason provided was "just didn't like it" that i didn't feel i should refund that 50 bucks for shipping, on top of the 50 it cost me for return label. I braced myself for a terrible response and likely some negative feedback... A couple hours later he finally responds with, "ok, thank you".
Wasn't expecting that and i am super greatful. I feel bad for the buyer, but what can i do? it is my business, and im not going to take a huge loss like that on something out of my control if i can avoid it. I guess i worded my response well enough that they understood. We both lost on that transaction, but at least i don't have a negative feedback as icing on that cake.
The buyer probably liked it the next day or he would have shipped it back.
I also look at it as my time spent, not just what I paid for the item. However, I don't always buy in bulk unless its a goodwill jewelry lot. I still put a lot of effort into it.
Thank You for reminding me that there is another way to look at things.
It took me many years of weekly selling to figure that out. Cut your losses and move on...........
I've Had So Many Return situation is the past...and scammers have evolved over the years and their methods and approach has also changed and for sellers to keep up on the ever changing scammer's methods is insane to even try to address.....so instead of dealing with every individual situation (Scammer and Good Buyers alike) is a time/money sink so that is why I have a blanket return policy in place to take all returns and ONLY deal with eBay refund tool if the situation calls for it.....For a smaller store the logistics of handling returns on a one to one basis can be manageable but when your inventory grows it is nearly impossible to resolve them on one by one case basis........Now this is just me you handle you business how you see fit but for my situation "Common Sense" Dictates to create a blanket return policy and move on......Seeya in the Live!
It’s best to let it all pass under the bridge. Good customer service is remembered and word gets around. It also promotes less stress
It doesn't get far with millions of buyers. I had about 5 return customers in 25 years
Cost of doing business
I got off eBay and headache is solved, I have no issues on Amazon or Newegg
No issues but ebay has some good points..............some
Point in case to your response, I had an overdraft on my account and had to find out why as I thought it was a chargeback for the item being shipped thats actually still in transit. As it turnes out, it was me hitting the refund button before I realized it was going to come directly out of my account while the payment from the buyer was still in process. So. I was going to, but it would have put me in the negative, which I did not know it actually hit my account since it was still giving me a choice on eBay. Even though I declined the request and the case was closed, it still hit my bank. I was credited back, and sure, he can always come back and do a chargeback, and perhaps I will just eat the bullet if he returns the item. I just couldn't do it at the time. That doesn't make me a bad person. I've been considering doing some you tube videos myself, Perhaps it will help others from some of my many experiences, and my sales, so I won't have to worry about the little things hopefully.
The issue is eBay themselves
Hi Jon! One thing that confused me here. You said you sent the buyer a return shipping label inside the package for the replacement Tesla case. Wasn't the initial eBay return case still open and requiring your action? Or did you just input the label you had purchased in the eBay return there? Basically wouldn't eBay force you to refund the buyer for the initial $179 no matter what PLUS he had the replacement you sent? Thanks for the clarification!
I gave him the option to return the original (keeping the original return case open) or I would send a replacement if he closed the case. He closed the return case and I sent him the replacement with the return label inside.
Is anyone else receiving Lowball bids, unusual this week? We have a reserve set, but we are getting a large amount of below reserve offers?? Is it just us. Please let me know if there is a glitch. It is getting tiresome and seems a little off for eBay.
Hi mis, I have been getting lo balls big time. I also have a few returns that are just ridiculous. E bay always sides with the buyer . Do you have any tips I can do to discourage the bad actions of the buyers ? I always check their feedback. Thank u😊 melanie
@@melmartin1259 Always check their feedback and how many items they have bought. Also make sure you are very clear the item as is as photos show. Take as many photos as you can of items. I sure wish they had a score for the buyers as they do the sellers. Or a private way of letting sellers know. Its sure been an unusual week, like a glitch or something. I wish you all the best.
I’ve had ZERO sales. Never had that happen ever. I’m a top seller with a 19 yo account.
@@CosmicCat23 I tried the new promotion for this month and so far it's been a failure for us. 5 sales for July.
@@CosmicCat23 Join the crowd.
Ban list need to be shared...they will go away!
Print it out, sell it for $1.°°
Something to consider but I don't like selling stuff that should be for free to my viewers.
@@FlippinAintEasy I agree, but there are millions of other sellers out there! It just plants the seeds of an idea I've posted for years! I think it will make a better impact...because eBay will not kick these scammers off!
Another thought: this person owns a Tesla, so they have some money. And people with money tend to travel. I bet the replacement arrived just before the buyer left for a multi-week vacation. There may yet be a positive resolution to this situation. Just my two cents.
I said something similar in the video, it could be something that resolves itself soon. I will update if this happens.
@@FlippinAintEasy I am betting they have no integrity and won't bother to do anything more.
Great video!
Just a question...since you have the buyer's address...aren't they in possession of stolen property? Would you consider reporting stolen property to the local police department if the item that they are in possession of has XXX value? I mean, if it was a beanie baby...no, of course. But how about a $179 Tesla Charging case? Would you consider sending a message to the buyer that you will report the stolen item to the local police department in a last-ditch effort to get the item back? Or...just move on?
Depends on how you look at it. With the initial sale, I was only out $16. By sending the replacement, I am now out $20 plus $15 shipping for a total of $41. Considering I still made a profit on the initial sale, I am just moving on. If you are looking at what you are actually out of pocket vs potential profit then it is an easier pill to swallow. I think as resellers we should get out of the mindset of what the item is potentially worth or could sell for vs what you paid for the item which is the real loss in my case.
@@FlippinAintEasy I agree, and the police idea would be a waste of time and energy but might get you a neg.
One buyer that wanted to cancel after the required time had passed, and I shipped the item out. I told him the item had already been shipped and I couldn't reverse it, but he could request a refund when it arrived if he was not happy with his item. He said he would because it was no longer needed. It was a charm bracelet for his daughters bday he said and his wife and he had a miscommunication. She had already bought a gift. The next day he requested a refund while the item was still in transit. I declined the request as the money was not even processed into my account and the item was still in transit. Had he waited and not lied in the request, it may have turned out different, but his request claimed he ordered by mistake and his comment was he asked to cancel the same day and I shipped anyway. The case was closed after I declined which is in my right since I don't accept returns. He then proceeded to message me stating he would give me one more chance to accept his request stating he is a mail carrier and knows how things work, and that his wife had already bought the same item - which I'm assuming he found cheaper perhaps like you said when eBay shows similar items after the sale. He stated if I don't, he would open a case with eBay. I contacted eBay and was told to report and block him which I did so he couldn't message me and try to bully or harrass me. The eBay agent told me once I closed the request, he cannot open another. First, I don't like being lied to, second, I don't appreciate being bullied or threatened. This could have gone much different and I have accepted returns in the past, but if I do this everytime, I might as well close shop. He probably would have stated item not as described, but I already had the evidence that it was a remorse buy if he was rude about it. I can't afford to have a defect on my account for too many returns. I had reverted back to no returns after the last one was described correctly with model and year of a Doulton Figurine and the buyer stated she just didn't like it because it didn't match her set! I still may accept returns on larger items where the buyer pays return shipping. This is to discourage buyers from requesting returns because they didn't read the description or view the photos and encourage them to do so, but I'm sure that won't change. One Brighten jewelry piece was returns on a remorse buy when I accepted returns before, another buyer bought it and gave me positive feedback. So having returns is confusing. I wish eBay would stop letting buyers return items just because they don't like it, but then the lie and sai not as described. It's like a catch 22 for buyers. Dam if you do, and Dam if you don't.
Fortunately, this buyer didn't really know how things work. If he did, he would have opened an INAD or other false return reason to force you to supply him with the return label (there is no declining that one unless the request is received beyond the 30 day return window). Buyers can always force a return regardless of turn policy.
@@FlippinAintEasy No INAD label unless you accept returns
Isn't it top-rated sellers that can deduct 50% if they receive the brick??
Anyway to close a return request?
Buyer with no feedback opened a return but hasn’t responded to any message hasn’t sent item back it’s been 14+ days. Do you have to wait the full 30 days?
Is it just me (based on my own experiences and what TH-camrs have said), or are a lot of the buyers who either create problems or have strict demands also sellers themselves? I'm not sure if the sellers are being bad buyers in an attempt to trip up their competition, or if they are they just know how to play the game, having been on the receiving end so many times.
They just want whatever they want.
not true
lol. What is not true?
It is true or you could flip burgers for a weekly check.