SONOS must fix this!!! Sonos should Stop trying to tell people it’s the router. Everything was working great until this new update. Hope this video forces them to fix this MASSIVE issue
I agree, SONOS needs to get their act together! If the latest release of their app is breaking connections when everything previously worked, the update is a joke! I’m getting the feeling SONOS is losing their following due to not fully supporting older speakers & equipment. Very dissatisfied as of late!
Thanks! I've Being dealing with Sonos connection issues for 5 years! And I added more and more speakers and subs all over my house! Had issues like music interruption in some speakers, speakers not showing up on the app, all that stuff. Found your video, followed your tips and now my Sonos system is working perfectly all over my house! I added a Sonos boost + turned off Wifi Assist! Thank you! 👍
For everyone having issues, try this as last resort. Uninstall the App. Log out of your Wi-Fi. Restart the phone (important). Unplug all your systems for 10 seconds and plug back while holding the button that looks like & for 10 seconds. Factory reset your system. Restart your phone, type in the password and connect to wi-fi again. Re-Install Sonos App. Log back in, and Do NOT press join existing system. Press New System Setup. Now it should detect all your system. I hope this solves problems for most of you.
My speach enhancement and true play wasn’t working right I uninstall and reinstall the app and it work, but I tried to run the trueplay again and everything went to shit is no detecting one of my speakers
Thank You so much Peter for this videio,, it helped me so much. I spent 2days trying to connect my sonos speakers to my New Router ( Eero rounter ) Nothing worked until I did it your way , I used a Ethernet cord and wired diretly into the router and the speaker then remember the router on its own. I unhooked the speaker from the router and took it back to the room and restarted the Sonos app on my phone and it had me update . So then I took my Ethernet cord to My Arc and connected it and ran it to the back of my Directv reciever and plugged it in to that port on the back of the reciever and it connected and updated. So I crossed my fingers and Unhooked it from the Ethernet port and waited a couple mintues and My Sonos all hooked up to the WIFI .. Wow ,, Thank you again, you are a Genius !!
Thanks! I’ve had Sonos speakers for over 10 years and they had worked flawlessly. Recently they started acting up. Disconnecting during songs, just cutting out intermittently or not connecting at all. I had even been on the phone with Sonos support, no help at all. I watched your video and checked the network setting (I didn’t even know there was one) and discovered I had my network showing g up twice. One started with a lowercase letter and one uppercase. I checked my network its uppercase so I deleted the lowercase one and now it’s working perfectly again! Thanks so much for your clear and concise explanation of the proper troubleshooting process.
Connection issue solved easily by following your recommendation to connect the router to one of the speakers by ethernet cable (wired). All 22 of my other wireless speakers connected with no issue after powering on the wired amp. Bravo!
Thanks for the advice. I turned wifi assist off and hooked the Sonos arc up directly with Ethernet hard wire and now everything is working great! Including the app!
Thanks for the Info! Sadly these all are band-aids -- I've tried all of this except the Sonos Boost, but that's because I'm not buying a Sonos Boost to solve an issue that clearly was only stirred by their own software update. Each of your recommendations except the boost, work for awhile and then the problem come's back -- it's always when I switch between content types, like Stereo PCM, to DD 5.1 or Atmos... then I have to reboot my Surrounds, Sub, or everything. We need Sonos to acknowledge and fix.
Thank you Peter! No one else talked about that fix, plug in one speaker to lan cable and power cycle everything. Works perfectly and fast now! I still have to figure out my slow Wi-Fi issues now but nearly everything has access to a Ethernet cable so I’m pretty good for now 😅
You solved my problem 😃👍🏻 I migrated my Sonos (10 speakers) to my new Unifi wired backhaul network and for two weeks it was buggy as h*ll. I connected one of them to Ethernet and within minutes as 10 speakers became visible in my network. Many thanks for your tip 😃
Great videos Peter!! Really enjoy them!! I had problems a few days ago with my internet!! Ended up factory resetting router but then Sonos app didn’t recognize beam or symphonisk speakers!! After a few hours ended up factory resetting it all and got it all back up and running again. Buying sub gen 3 this week hopefully so looking forward to a bit of punchy base for my movies!! Keep up the good work!!
I had sub and surrounds dropout issues so tech support told me to hardwired arc, dropouts still persist and they have no solutions or acknowledgment of any widespread issues existing. Takes all the enjoyment out of owning this system for me as my focus is 100% on if they’ve dropped out again vs absorbing content I’m viewing…
Hi Peter, Big fan of your videos but I have been facing the dropout issue of Sub Gen 3 and pair of one SL surrounds since a month now. Tried the following, Hardwiring Arc to router and ensuring all others join the WM0 network, disabling band steering on WiFi channels, changing the Sonos net channel to 11 and 1 from the default 6 and so many other things but the issue still persists. This update has plagued the system and there is no ETA for a fix. My observation is that if you change Audio sources often like switching between TV apps ( TH-cam, Netflix, etc), the issue will reoccur. With hardwiring I had a good connection for 2 days following which I experienced the drop outs. I have a L3 engineer from Sonos engaged who is working with development team but no ETA on fix. Sonos in the past has advertised all its products to be wireless and I have been using the same wireless setup since 1 year with no change to anything. I am inclined to believe it’s a defect that Sonos isn’t owning but hopefully with this video, the message reaches out to development team and they can provide a fix to help out masses.
Thanks Peter! I was able to resolve the issue by hardwiring my Sonos SL to my Mesh Wifi Satellite. This was such a simple solution. Hopefully no issues moving forward.
This was helpful, I didn't know about the wired connection creating it's own network. Mine worked fine but I hooked up the "SonosNet Channel" and deleted the main network I was using. Thanks, Peter!
Lan Connection works. I have 2 Sonos system. One perpetually wired and one on full wireless previously. The wireless setup keeps dropping connection for its surround. A Lan cable did the trick for me and so far so good!
I am sick of my Sonos Playbar + Sub + 2 x SL surrounds constantly losing connection with the app. I hope your video will provide some useful pointers. But I also intend to wire all my speakers, so hopefully I can forget about these issues for good! It seems like too much of a black art most of the time to keep these speakers connected on a wireless network!
I was rearranging my media room and had my Arc on Ethernet which created its own net, I didn’t know that until this video. I tried setting it all up without Ethernet and was unable to. Also learned that there is an issue with Sonos and Ruckus access points. So thankfully I was able to connect my sub to Ethernet to set my system back up.
I had a boost for a few years, felt it wasn’t needed, so got rid. Sonos as you say kindly released updates which then caused connectivity issues. Incidentally I also have a few UniFi access points and is generally pretty strong. Bought a boost again, connected up and now all seems good, apart from my roam that does tend to have breaks in music briefly 😡
Good points. Be careful with UniFi settings. UniFi is amazing, but there are some tunables that help iot and connected devices. Definitely make sure ‘auto optimize networks’ and turn off all band steering.
Thanks for sharing these tips! Super important. I have been using Unifi for years and like the stability but the settings really can overwhelm me. I think if I manage to understand every setting inside I can earn a living as a network engineer already.
I run all my sonos on my unifi network just fine. problem with running the sonosnet is many 2.4 GHz introduces a lot of interference. Since you are running unifi, create a main IOT 2.4ghz only network, ensure multicast is enabled and the IP distribution is on the same network as your phones. This way you can ensure the environment is clean and only has channels you can control. Sonos will still create a 5ghz for the satellite and sub links though but 5ghz is much easier to manage efficiently than 2.4.
I appreciate this I was just about to pack my Sonos 😭 the problem I have is when the Sonos Arc is playing sound the subwoofer would not be active and checking in the app it says its all ok, power is on and I was just freaking out 😂 and at a random moment the Sonos Sub just fires and work normal.
Hmmm... I had a sub cut out once within the last 2 weeks but at least for me, it was clear in the app that it was unconnected (with a ? mark showing in my ARC setup).
@@PeterPee yeah I forgot to mention that too for me it happened once with the ? but then after that it happened twice already that the sub would not be active.
How does this work with Eero? I recently attempted to reinstall my Sonos system (six Sonos One speakers, Sonos Beam and Sonos Sub-Woofer). I attempted to connect the first Sonos One speaker to my Eero gateway, but was unable to complete the installation. Subsequent Sonos speakers were also unable to connect to my wireless network. Eero is a mesh network (the same as Sonos Boost), but it seems incompatible. As an aside, on the Sonos FAQ page, they state that the only Sonos speaker that can be wired is the Sonos One, and it cannot be part of a home theater. Their installation instructions aren't well-written - they make general references but fail miserably on stating the exact operational sequence.
My ONE SL surrounds are beginning to lag form my Apple TV, especially on Hulu, and it’s been a big bummer since I just got two subs and can’t enjoy them properly. Going to hardwire my Five in my kitchen to setup Sonosnet to hopefully improve the stability in my house.
Totally fing ridiculous to have to replace the router because of a speaker stopped working after an update! I find that connectivity of sonos devices causes lot of frustration. Bizar, if it were cheap ok, but that’s the last you can say about Sonos. Sonos must comply with the world, not the world with Sonos.
I watch all your videos for tips and things but these tips will not work I’ve done all this as I’ve had the problem for over 1 month since sonos updated to 14.6 they’ve messed a lot of systems up and they need to fix it and stop telling people it’s there wifi what’s causing the issues . I’ve noticed if you remove the surround from the system the arc and sub work perfect but then if you add the surrounds back to the system that’s when the issues come and sub and surrounds drop out and stop working
Hi Peter, I purchased my second sub gen 3 today hoping to add it to my existing arc, sub gen 3 and a pair of fives. I got the initial connection done but the new sub has some connectivity issues and says “sub not registered” Please help me Much appreciate it
I recently had fibre install but my SONOS ONE won’t work with my new router, I contacted SONOS for support and they said that the speaker is not compatible with a Wi-Fi 6 router. They did suggest that the 2.4GHz signal should be set up to support both 802.11b and 802.11g. Additionally, disabling the 802.11ax setting, as Sonos may encounter difficulties connecting to a network with this standard. I think this is very poor for a new speaker, especially considering that my 9 year old Mac works with the router fine! I tried their suggestion but it didn’t work, is there a work around?
I’m having issues with an update while setting up the Sonos Move, unfortunately this model don’t have Ethernet housing 😢 Please help PS tried to connect to the router wife and to eero mesh , no results
Thank you so much Peter I have had problems with my arc and s1 surrounds since I changed my router (s1’s kept disconnecting). Switching to a network line in on my arc fixed everything and it sounds like the sound quality has improved also….unless that’s my imagination?
Great video Peter.I had an issue with dropping wifi.Since solved it with plugging in one speaker directly to LAN.Just another question.Is there a way around not having to have my MacBook open and on in order to play my personal music from my iPhone to Sonos?TIA..
Peter- great video thank you for making this! I have a strong Google mesh network and 9 sonos devices (arc, sub, beam, ones, etc) in a one bedroom urban apartment (ie, distance is not an issue). I frequently have audio drop issues- I can either use a boost on my router or direct wire my arc to a google mesh device. Which would you recommend?
Great video! Can we hardwire both speakers to Ethernet, or is it best to just wire up one? This is in a manufacturing facility that has all 2.4 and 5ghz channels heavily utilized.
I have a sonos beam and 2 Sonos surround on my bedroom tv When I’m watching a movie , the sound from the Sonos one cut off in and out and play consistently on the beam. On the other hand they all play fine while listening music from my iPhone. Would it still be a Wi-Fi connectivity problem ?
Peter..I been wanted to get a pair of One SL's and a Sub Mini to go with my Arc (just got the Arc recently), but in my researching lots of people seem to have issues with connection problems. I have a newer WiFi Mesh System Router which is next to the room with the Arc. Do you think most drops are all based on bad / older weak signal routers or maybe bad firmware? Should I be ok with dropouts? Thanks for all the hard work and great videos. I also am amazed how kind, humble and helpful you are to others. Keep up the amazing videos!
Thanks for your kind comments! The dropout issues can be due to the signal strength of mesh network set wrongly and even when the connection is weak, it is still holding on to the connection, which causes all sorts of issues. This setting is not within the technical reach of most consumer home users of mesh networks. Sonos has advised against mesh network for this reason. I am using a mesh network, but it took me a long time to set up the ubiquiti mesh network to achieve stable rock solid connection. If all your devices are within good signal range of the main mesh router, you should be good to go.
Hello! Last friday i came home and could not connect to any of my sonos devices. With some troubleshooting i restarted my router 2 times and then they connected again. So had some toruble with my 2.4ghz band
Lost connectivity to my Sonos Sub Gen 3 after updating app with version 15.4. Really frustrating as Sub does not respond to anything, even factory reset.
Excellent video and explanation. Thanks Peter. I have a sonos arc, two fives and a sub connected in my living room. Only ARC is connected via ethernet switch, the rest on wifi. Every now and then the app all speakers including arc and sub are not found in the app. I have to restart router, unplug and plug all products, unplug and plug ethernet switch. Is there another way around this? What i did was disconnect the arc to work with wifi for a solution but i would like to have it wired. Is there a soluton for this? Many thanks and keep up the good work with educating us with the Sonos products :)
I use a sonos boost and still have more than my fare share of wireless issues... when working it's amazing but can be a random pain when it just drops out
Hi Peter , I use Sonos speakers for music only. Will you review the ray as a music speaker too. The ray would fit perfectly in my dining room. I have 5s and 1s currently.
Greetings 🙏 I had some issues too for a couple of months. Drop outs on both subs and surrounds So I reached sonos (very good support) I have a vacuum cleaner(robot)and few other devices very close to the arc, after a long conversation in my case they recommended me to put both subs one meter away from the arc and move the router few meters away, so I did. One week ago I moved everything I had too and 2 things happend. Better sound and better communication in all speakers, either I'm getting crazy or it is actually better, I haven't experienced any issues after those charges so far, if I do I will update my comment here. Hope i helped a little bit. Best regards to you all
Thanks for the tips peter. I don't have issues but I have used the wired device option. One question: does the wired device need to still have wireless enabled to create a Sonos network or is it not traditional wifi?
The wifi can be disabled if you only have the one speaker. If you have other speakers they will connect over SonosNet, which is a dedicated mesh network for your system, and wifi would need to remain enabled for that to work.
Not seen the vid yet, but I had to turn off QoS on my Asus router. My Sonos was utterly unreliable before I contacted support to get that resolved. People blaming their 'poor quality wifi' - don't! It's very likely a config issue and you don't need a boost.
The issue I’ve been having for the last few weeks or so, is when casting TH-cam from my iPhone, to my TV but to the Sky Q TV box - after a few videos/ videos pauses/ ads playing, my sub and one SLs drop out of audio sync with the Arc (which is hard wired via switch to my router) so the rear channels and sub are on the SonosNET. Annoyingly for me, the only way to get them back in sync again is to turn them off at the plug, and turn back on - wish there was a reboot function in the app to power cycle the Sonos hardware!
Unfortunately, this video does not address the specific issue introduced by 14.6. I was already doing all of these things, including using Sonosnet via wired Arc. Everything was fine before the 14.6 update. Sonos has failed to even acknowledge this issue for a month! Due to my house layout, I really need a wireless HT solution. Something that might be interesting to cover Peter are alternatives to Sonos for wireless HT as it appears those of us experiencing this issue will have no choice but to replace our Sonos installations.
Thanks for the video. I am using Arc+sub+surround . Since v14.6. I had issue with my sonos arc cutting off issue while playing youtube. It started off Sub went missing ? in the app, I try remove and add the sub back. I even went through a couple of trouble shooting with Sonos still didnt resolve. Now my Arc and sub are connected to Lan. Issue is still there but better, either both or the sub is cut off intermittently even on netflix.
I thought it was just me!!!!! Yes I'm having issues too, just in the last 4 - 6 or so weeks!!!!! I have the arc, sub and 2 x Ones's in my movie room... my issue has been an echoing type sound from the rear's, sub has occasionally also given me issues (almost like it'sout of sync). The fix is that I go to the mange network section in the app and add a trusted network, I run it on whichever device is the issue i.e. the sub or the one's. As soon as I do that it is fixed again. I run a mesh network (Orbi 11 router and a satellite router down the other end of the house) and the sonos is connected to the 2.4ghz network. My router is only 1 room away from my sonos system and has never been an issue for the 12 months prior to this issue happening.
I did some research and I read that Sonos doesn’t really support wireless repeaters. While it doesn’t specifically states that they won’t support mesh, I think some mesh network implementation doesn’t use a separate backhaul and this might cause issue. That said, the Orbi is a good mesh setup and should not have any issues. Also, my issues aren’t with syncing. The Symfonisk bookshelf speakers were just distorting and not playing. It could be a slightly different problem though. But since I moved the arc to a wired connection everything has been rock solid.
@@PeterPee if it happens again, I'll trouble shoot via hard-wired. I should be able to get a lan cable hooked in easily enough. If I need to go down this path, I'll let you know how it goes. It'll take a few weeks to work through this. So I might comment on future videos and talk back to this. Take care mate!
Also on my iPhone my Valium button had a huge delay I would move it and nothing would happen and then it would just blast in I could never gradually move the volume up or down it only happened for about an hour
Hi What about if I just have the Sonos Roam as my only speaker and it only uses Wifi? Mine keeps cutting out using Airplay, Apple Music audio stops and skips, Alexa gets unresponsive, before the last updates worked fine and my Wifi signal is pretty good. I can’t buy the Sonos Boost because it isn’t supported by Portable speakers like the Roam or the Move, and unfortunately, I’m not a technician to troubleshoot Sonos networking. Is it an efective way to improve its performance or are issues generated by the Sonos updates that can’t be fixed? Should I wait until a release or is it an effective solution to these issues? Kind regards
@@PeterPee I have two networks at home, I have a repeater and the main network equipment in the tv room. Even though, restarting it won’t fix it, still the issue persists, so I doubt is not my internet, my speaker has a firmware issue somehow. How can I verify if it is a network problem or a firmware issue? My speaker also cuts out using Bluetooth
Hi What should I do if my Sonos product got faulty of the Wifi antenna and can’t connect anymore? Or if it gets a very weak Wifi or Bluetooth signal because a firmware issue? Nobody talks about it, and even if you’r looking at the Sonos Web page, they suggest you to not reset the product if you have any issues, I don’t get it… In my case I have a Sonos Roam that has Bluetooth issues, playing audio from TH-cam, Apple Music or Deezer apps on my iPhone, passing 3 minutes the music cuts off, and I don’t know how to fix this issue, but I’m sure that the networks are not always the problem, many Sonos Roam speakers must be faulty because this is the second unit that I have, The same!
I had that problem with the Symfonisk Bookshelf. They were resolved after I plugged my subwoofer into the LAN jack when I was in that part of the house.
@@PeterPee That’s weird, I need to restart the Roam every time it happens, such a headache. Is it any effective way to solve these issues in the Sonos Roam or any other product? Sonos just recommends very Basic solutions in its Web Site, but I don’t understand why they don’t recommend to reset the Sonos products as a troubleshooting step, clearly it can help to solve any Functioning inconvenience
Thanks Peter.. some great tips.. I’ve just connected by BeamGen2 via Ethernet.. what’s your thoughts on a standard Ethernet or should I use a Cat6 Ethernet?
Just use standard ethernet cable. But that said, maybe let’s be clear about what standard ethernet cable means. Today, cat 8 cables exist. And cat 5,5e cables should be really old at this point in time. So when you say standard, are you referring to cat 5,5e? Cos if you arr then those are really old and you should be mindful that old cables can deteriorate and lose shielding and get all sorts of problems with electrical noise. If it’s not much hassle, just get cat 6 cables and be done with it.
@@PeterPee thank you so much, apologies I did mean cat 8 Ethernet. I was having issues with my Sonos One surrounds following the update. Following your recommendation video. I hard wired my BeamGen2 with an old Ethernet lying around. This seems to have resolved my surround sound, after a factory reset on the Sonosnet. You have saved me from buying a Boost.. and I will put this towards an AppleTV 4k instead 😊. I have also ordered a high quality Cat8 Ethernet cable for the Beam Gen2 ^__^=. Your channel is great. I always watch your videos.
@@TonyAtmos I am sure it will work with no issues. I have most of my speakers connected using an ethernet cable. I just wonder how the wireless sonos network is behaving. Is it even active? How can I verify its state? Using a wifi analyzer I cannot find any "sonos" related SSID..
Thanks! I came across a great article that explains sonosnet in detail. In this article it is described how to verify the connection type of each speaker. Under Settings> Systems> About My System. All speakers should display WM: 0 to know SonosNet is working. If it shows WM: 1, it means the speaker is in a wireless setup. WM: 2 denotes the product is in a surround sound setup. In my setup I found that all my surround setup (beam, sub, play:1's) which is fully ethernet cable connected, shows MW:1. Weird...
Hello Peter, great video! But i have a problem. I have a google nest router and a switch for Lan cables to my ps5 etc. Also connected to Sonos Sub 3rd gen. But evertime i use s2 app (android)and play music it stops playing music. And then not and then stops. Is this a known problem Peter?
I had that problem but i can’t be sure if it’s a known problem. Suggest you turn everything off (Sonos) then start by turning on the sub which is connected to the router with lan cable first. Then wait a while before turning on the rest.
That will create a network loop, which you do not want. If you wire more than one speaker, make sure those additional speakers have wifi disabled. Sonosnet should only be used with a single wired device.
Sonos broke their app back when Alexa came out, they tried to reverse engineer it through the app because none of the Sonos speakers had it built in yet, instead of waiting to install it properly into their next gen speakers they rushed to install into the app and ever since the app has serious problems, it keeps getting one star in Google Play Store yet they never apologise, they need to build a completely new app from the ground instead if always trying to patch it up, they have never been able to fix it, it used to be the best reliable app out there but they don't seem to care at all about their customers
Just purchased my first Sonos products, the Arc and One SL as surrounds and love the sound. Sadly the App and the WiFi connection is utter dross. Really disappointed in this regard. Thankfully ethernet still exists but all three speakers required a wired connection not just the Arc.
I spend more time troubleshooting than actually listening my Sonos... eero wifi, beam 2 gen + pair era100. Tried everything. Eras100 just keep cutting off all the time....😢 PS. 2024, Sonos doesn't recommend contacting Ethernet cable to the beam..
Slightly off topic question, but just looking for a bit of advice. I now have an Arc, Sub gen2, 2xOnes for rears. I have just used Trueplay across the room and all sliders have now set to ‘0’. Do I leave them there, or slide sub, height, rears and treble manually ? Any advice on best settings for this set up would be hugely appreciated. Thanks everyone. 🤘⭐️🤘
I have changed treble and base to my preference even after true play and works fine!! If you like the sound then leave it but for me there was too much treble when set on 0 so changed both settings to a personal tast and tinny noise has gone!! It’s more rounded now!! Have a mess around!!
Your room is also a speaker, every room is defrent. First you fix your room (nice panels cause design is also important) then you find the perfect position for your speakers (honestly it's a huge conversation) after fixing few things (if needed) then you "play" with the settings, I can't tell you which settings are the best for you cause we are in defrent rooms but I can explain few things. If you sit on the couch and you watch something on low volume you can use loudness (below 40-30%) at higher volume you have to close it cause it will do the opposite it will ruin the sound quality. If you want more bass go to eq settings first and + the bass +1 to 3-4(it adds some kick) then if you want more bass then + the sub volume gently 😉 (if you want more bass after those steps place the woofer on the couch next to you 😀) Treble in my case is +0 but I have panels (they help alot) you have to find it your self. In every setting you touch do it gently +1 at the time or -1 spend some time and then change it if you don't like it. If you have any specific question let me know if I can help.
@@ludwigvanbeethoven1044 Thank you so much for your in depth knowledge and advice. Panels are a no go as is moving the sun. I have moved the sliders a bit and hearing a difference. Also, I changed my tv settings from Dolby digital plus to just Dolby digital and I think the sound is more full and rich. I will look for an Atmos test clip and see how that sounds. Thanks again.
Finding out how to tell the speakers what WIFI SSID to use and not their own 2.4 one-speaker ethernet trick --- IMPOSSIBLE to find. Watched maybe 25 videos. SONOs just responds with babbling nonsense. Site has multiple APS WIFI-6 state of the art GWNs, but no sir, no way to tell the speakers how to use it.
mine is wired sonos 5, it usseles, i regret for buying this shitty product. I don.t find any solution. if it s connected to my macbook, after if i stop the muisc on youtube, it dosn;t work until i unplug the cable. i .m very sad for my money spend it on such low product
Those can make for really effective door stops. Quite heavy. But on a more serious note, damn that you can’t get them moves working? You mean you can’t move them out of the charging stand?
@@PeterPee They work fine if fixed to their charging base but when used portable and they go below 50% and then enter sleep mode they are impossible to wake. It’s an acknowledged bug but has turned my favourite Sonos speakers into objects I’d like to burn and bury. 14.7 is needed now.
SONOS must fix this!!! Sonos should Stop trying to tell people it’s the router. Everything was working great until this new update. Hope this video forces them to fix this MASSIVE issue
it is time, that sonos integrates firmware downgrade function.
Amen. I had to connect my sub to wired and create SONOSnet which I find a little slow compared to my nest network, but miles ahead of current firmware
I agree, SONOS needs to get their act together! If the latest release of their app is breaking connections when everything previously worked, the update is a joke! I’m getting the feeling SONOS is losing their following due to not fully supporting older speakers & equipment. Very dissatisfied as of late!
It’s a bloody joke, thinking about sending it all back and go with Bose
I agree. SONOS is the worst purchase in my life. Second is sleep number bed!
Thanks! I've Being dealing with Sonos connection issues for 5 years! And I added more and more speakers and subs all over my house! Had issues like music interruption in some speakers, speakers not showing up on the app, all that stuff.
Found your video, followed your tips and now my Sonos system is working perfectly all over my house! I added a Sonos boost + turned off Wifi Assist! Thank you! 👍
Imagine you are a senior citizen and are listening to the above IT lecture and all you wanted is to impress your grandkids?
For everyone having issues, try this as last resort. Uninstall the App. Log out of your Wi-Fi. Restart the phone (important). Unplug all your systems for 10 seconds and plug back while holding the button that looks like & for 10 seconds. Factory reset your system. Restart your phone, type in the password and connect to wi-fi again. Re-Install Sonos App. Log back in, and Do NOT press join existing system. Press New System Setup. Now it should detect all your system. I hope this solves problems for most of you.
This is not a fix it's a work around.
My speach enhancement and true play wasn’t working right I uninstall and reinstall the app and it work, but I tried to run the trueplay again and everything went to shit is no detecting one of my speakers
Thank You so much Peter for this videio,, it helped me so much. I spent 2days trying to connect my sonos speakers to my New Router ( Eero rounter ) Nothing worked until I did it your way , I used a Ethernet cord and wired diretly into the router and the speaker then remember the router on its own. I unhooked the speaker from the router and took it back to the room and restarted the Sonos app on my phone and it had me update . So then I took my Ethernet cord to My Arc and connected it and ran it to the back of my Directv reciever and plugged it in to that port on the back of the reciever and it connected and updated. So I crossed my fingers and Unhooked it from the Ethernet port and waited a couple mintues and My Sonos all hooked up to the WIFI .. Wow ,, Thank you again, you are a Genius !!
You're most welcome my friend!
Thanks! I’ve had Sonos speakers for over 10 years and they had worked flawlessly. Recently they started acting up. Disconnecting during songs, just cutting out intermittently or not connecting at all. I had even been on the phone with Sonos support, no help at all. I watched your video and checked the network setting (I didn’t even know there was one) and discovered I had my network showing g up twice. One started with a lowercase letter and one uppercase. I checked my network its uppercase so I deleted the lowercase one and now it’s working perfectly again! Thanks so much for your clear and concise explanation of the proper troubleshooting process.
Connection issue solved easily by following your recommendation to connect the router to one of the speakers by ethernet cable (wired). All 22 of my other wireless speakers connected with no issue after powering on the wired amp. Bravo!
Thanks for the advice. I turned wifi assist off and hooked the Sonos arc up directly with Ethernet hard wire and now everything is working great! Including the app!
Thanks for the Info!
Sadly these all are band-aids -- I've tried all of this except the Sonos Boost, but that's because I'm not buying a Sonos Boost to solve an issue that clearly was only stirred by their own software update. Each of your recommendations except the boost, work for awhile and then the problem come's back -- it's always when I switch between content types, like Stereo PCM, to DD 5.1 or Atmos... then I have to reboot my Surrounds, Sub, or everything.
We need Sonos to acknowledge and fix.
Thank you Peter! No one else talked about that fix, plug in one speaker to lan cable and power cycle everything. Works perfectly and fast now! I still have to figure out my slow Wi-Fi issues now but nearly everything has access to a Ethernet cable so I’m pretty good for now 😅
You solved my problem 😃👍🏻 I migrated my Sonos (10 speakers) to my new Unifi wired backhaul network and for two weeks it was buggy as h*ll. I connected one of them to Ethernet and within minutes as 10 speakers became visible in my network. Many thanks for your tip 😃
Thanks, great video! Sonos needs to fix this issue!
Thanks Peter, I lost sound to my two rear play 5s surrounds so I removed them as surrounds then added them again and it worked. I do have boost also.
Great videos Peter!! Really enjoy them!! I had problems a few days ago with my internet!! Ended up factory resetting router but then Sonos app didn’t recognize beam or symphonisk speakers!! After a few hours ended up factory resetting it all and got it all back up and running again. Buying sub gen 3 this week hopefully so looking forward to a bit of punchy base for my movies!! Keep up the good work!!
You’ll be blown away by the sub. And almost in a literal way.
My Sonos gen 3 beam disconnects and won’t reconnect. I’ve tried resetting so many times. Help please
I had sub and surrounds dropout issues so tech support told me to hardwired arc, dropouts still persist and they have no solutions or acknowledgment of any widespread issues existing. Takes all the enjoyment out of owning this system for me as my focus is 100% on if they’ve dropped out again vs absorbing content I’m viewing…
Hi Peter,
Big fan of your videos but I have been facing the dropout issue of Sub Gen 3 and pair of one SL surrounds since a month now. Tried the following, Hardwiring Arc to router and ensuring all others join the WM0 network, disabling band steering on WiFi channels, changing the Sonos net channel to 11 and 1 from the default 6 and so many other things but the issue still persists. This update has plagued the system and there is no ETA for a fix. My observation is that if you change Audio sources often like switching between TV apps ( TH-cam, Netflix, etc), the issue will reoccur. With hardwiring I had a good connection for 2 days following which I experienced the drop outs. I have a L3 engineer from Sonos engaged who is working with development team but no ETA on fix. Sonos in the past has advertised all its products to be wireless and I have been using the same wireless setup since 1 year with no change to anything. I am inclined to believe it’s a defect that Sonos isn’t owning but hopefully with this video, the message reaches out to development team and they can provide a fix to help out masses.
Thanks Peter! I was able to resolve the issue by hardwiring my Sonos SL to my Mesh Wifi Satellite. This was such a simple solution. Hopefully no issues moving forward.
That’s great! Happy to have been of help!
Thank you, connecting on of my speakers via ethernet cord worked like you said!!! Thank you so much!!
Glad that helped!
This was helpful, I didn't know about the wired connection creating it's own network. Mine worked fine but I hooked up the "SonosNet Channel" and deleted the main network I was using. Thanks, Peter!
So happy that I am able to help!
Lan Connection works. I have 2 Sonos system. One perpetually wired and one on full wireless previously. The wireless setup keeps dropping connection for its surround. A Lan cable did the trick for me and so far so good!
I am sick of my Sonos Playbar + Sub + 2 x SL surrounds constantly losing connection with the app. I hope your video will provide some useful pointers. But I also intend to wire all my speakers, so hopefully I can forget about these issues for good! It seems like too much of a black art most of the time to keep these speakers connected on a wireless network!
I love the fact that your IPod Touch is your go to Device
Ha! I love how that tiny small thing feels in my hands now! Screen is a tad small for me to read easily but it’s a whole lot handier than a laptop!
@@PeterPee Love It I use mine to no end
I was rearranging my media room and had my Arc on Ethernet which created its own net, I didn’t know that until this video. I tried setting it all up without Ethernet and was unable to. Also learned that there is an issue with Sonos and Ruckus access points. So thankfully I was able to connect my sub to Ethernet to set my system back up.
Yeah. Usually the best Sonos speaker to connect to ethernet is the sub. Cos it’s usually on the floor where the cable doesn’t hang from the air!
I had a boost for a few years, felt it wasn’t needed, so got rid. Sonos as you say kindly released updates which then caused connectivity issues. Incidentally I also have a few UniFi access points and is generally pretty strong. Bought a boost again, connected up and now all seems good, apart from my roam that does tend to have breaks in music briefly 😡
Perfect! Your wired solution did the job. Thank you 👍
Easiest fix for me: unplugging all my speakers (except the arc) and plugging them back in. This got my living room atmos system back in sync
Yeah. Thanks for sharing this. The sequence of turning things on actually matter too!
Thanks for this video! Turning off Wifi assist worked for me.
Glad it helped!
Good points. Be careful with UniFi settings. UniFi is amazing, but there are some tunables that help iot and connected devices. Definitely make sure ‘auto optimize networks’ and turn off all band steering.
Thanks for sharing these tips! Super important. I have been using Unifi for years and like the stability but the settings really can overwhelm me. I think if I manage to understand every setting inside I can earn a living as a network engineer already.
I run all my sonos on my unifi network just fine. problem with running the sonosnet is many 2.4 GHz introduces a lot of interference. Since you are running unifi, create a main IOT 2.4ghz only network, ensure multicast is enabled and the IP distribution is on the same network as your phones. This way you can ensure the environment is clean and only has channels you can control. Sonos will still create a 5ghz for the satellite and sub links though but 5ghz is much easier to manage efficiently than 2.4.
I appreciate this I was just about to pack my Sonos 😭 the problem I have is when the Sonos Arc is playing sound the subwoofer would not be active and checking in the app it says its all ok, power is on and I was just freaking out 😂 and at a random moment the Sonos Sub just fires and work normal.
Hmmm... I had a sub cut out once within the last 2 weeks but at least for me, it was clear in the app that it was unconnected (with a ? mark showing in my ARC setup).
@@PeterPee yeah I forgot to mention that too for me it happened once with the ? but then after that it happened twice already that the sub would not be active.
How does this work with Eero? I recently attempted to reinstall my Sonos system (six Sonos One speakers, Sonos Beam and Sonos Sub-Woofer). I attempted to connect the first Sonos One speaker to my Eero gateway, but was unable to complete the installation. Subsequent Sonos speakers were also unable to connect to my wireless network. Eero is a mesh network (the same as Sonos Boost), but it seems incompatible. As an aside, on the Sonos FAQ page, they state that the only Sonos speaker that can be wired is the Sonos One, and it cannot be part of a home theater. Their installation instructions aren't well-written - they make general references but fail miserably on stating the exact operational sequence.
I really appreciate your detailed help - thanks Peter!
My ONE SL surrounds are beginning to lag form my Apple TV, especially on Hulu, and it’s been a big bummer since I just got two subs and can’t enjoy them properly. Going to hardwire my Five in my kitchen to setup Sonosnet to hopefully improve the stability in my house.
Totally fing ridiculous to have to replace the router because of a speaker stopped working after an update! I find that connectivity of sonos devices causes lot of frustration. Bizar, if it were cheap ok, but that’s the last you can say about Sonos. Sonos must comply with the world, not the world with Sonos.
I watch all your videos for tips and things but these tips will not work I’ve done all this as I’ve had the problem for over 1 month since sonos updated to 14.6 they’ve messed a lot of systems up and they need to fix it and stop telling people it’s there wifi what’s causing the issues . I’ve noticed if you remove the surround from the system the arc and sub work perfect but then if you add the surrounds back to the system that’s when the issues come and sub and surrounds drop out and stop working
Hi Peter,
I purchased my second sub gen 3 today hoping to add it to my existing arc, sub gen 3 and a pair of fives.
I got the initial connection done but the new sub has some connectivity issues and says “sub not registered”
Please help me
Much appreciate it
For 2.4 network just enable setting Group Rekey Interval and set it to 3600 solved al issues here.
I recently had fibre install but my SONOS ONE won’t work with my new router, I contacted SONOS for support and they said that the speaker is not compatible with a Wi-Fi 6 router. They did suggest that the 2.4GHz signal should be set up to support both 802.11b and 802.11g. Additionally, disabling the 802.11ax setting, as Sonos may encounter difficulties connecting to a network with this standard.
I think this is very poor for a new speaker, especially considering that my 9 year old Mac works with the router fine!
I tried their suggestion but it didn’t work, is there a work around?
Great video! Love the summary upfront, very useful format
I’m having issues with an update while setting up the Sonos Move, unfortunately this model don’t have Ethernet housing 😢
Please help
PS tried to connect to the router wife and to eero mesh , no results
The answer is to NOT be buying more Sonos products to fix this. They broke it, they can fix it.
Very interesting! Thanks a lot! I try it now! I had sooo many issues, I'm sure it'll help! Thanks!
Thank you so much Peter I have had problems with my arc and s1 surrounds since I changed my router (s1’s kept disconnecting). Switching to a network line in on my arc fixed everything and it sounds like the sound quality has improved also….unless that’s my imagination?
Great video Peter.I had an issue with dropping wifi.Since solved it with plugging in one speaker directly to LAN.Just another question.Is there a way around not having to have my MacBook open and on in order to play my personal music from my iPhone to Sonos?TIA..
Peter- great video thank you for making this!
I have a strong Google mesh network and 9 sonos devices (arc, sub, beam, ones, etc) in a one bedroom urban apartment (ie, distance is not an issue).
I frequently have audio drop issues- I can either use a boost on my router or direct wire my arc to a google mesh device. Which would you recommend?
Hello! Did you ever fix your issue with audio drop with your Sonos?
Direct wired one of my speakers and it completely removed the lag issue.
Great video! Can we hardwire both speakers to Ethernet, or is it best to just wire up one? This is in a manufacturing facility that has all 2.4 and 5ghz channels heavily utilized.
I have a sonos beam and 2 Sonos surround on my bedroom tv
When I’m watching a movie , the sound from the Sonos one cut off in and out and play consistently on the beam. On the other hand they all play fine while listening music from my iPhone. Would it still be a Wi-Fi connectivity problem ?
Peter..I been wanted to get a pair of One SL's and a Sub Mini to go with my Arc (just got the Arc recently), but in my researching lots of people seem to have issues with connection problems. I have a newer WiFi Mesh System Router which is next to the room with the Arc. Do you think most drops are all based on bad / older weak signal routers or maybe bad firmware? Should I be ok with dropouts? Thanks for all the hard work and great videos. I also am amazed how kind, humble and helpful you are to others. Keep up the amazing videos!
Thanks for your kind comments! The dropout issues can be due to the signal strength of mesh network set wrongly and even when the connection is weak, it is still holding on to the connection, which causes all sorts of issues. This setting is not within the technical reach of most consumer home users of mesh networks. Sonos has advised against mesh network for this reason. I am using a mesh network, but it took me a long time to set up the ubiquiti mesh network to achieve stable rock solid connection. If all your devices are within good signal range of the main mesh router, you should be good to go.
@@PeterPee- thanks so much!
Hello! Last friday i came home and could not connect to any of my sonos devices. With some troubleshooting i restarted my router 2 times and then they connected again. So had some toruble with my 2.4ghz band
Lost connectivity to my Sonos Sub Gen 3 after updating app with version 15.4. Really frustrating as Sub does not respond to anything, even factory reset.
Excellent video and explanation. Thanks Peter.
I have a sonos arc, two fives and a sub connected in my living room. Only ARC is connected via ethernet switch, the rest on wifi. Every now and then the app all speakers including arc and sub are not found in the app. I have to restart router, unplug and plug all products, unplug and plug ethernet switch. Is there another way around this?
What i did was disconnect the arc to work with wifi for a solution but i would like to have it wired.
Is there a soluton for this? Many thanks and keep up the good work with educating us with the Sonos products :)
I use a sonos boost and still have more than my fare share of wireless issues... when working it's amazing but can be a random pain when it just drops out
Hi Peter , I use Sonos speakers for music only. Will you review the ray as a music speaker too. The ray would fit perfectly in my dining room. I have 5s and 1s currently.
Greetings 🙏
I had some issues too for a couple of months.
Drop outs on both subs and surrounds
So I reached sonos (very good support)
I have a vacuum cleaner(robot)and few other devices very close to the arc, after a long conversation in my case they recommended me to put both subs one meter away from the arc and move the router few meters away, so I did.
One week ago I moved everything I had too and 2 things happend.
Better sound and better communication in all speakers, either I'm getting crazy or it is actually better, I haven't experienced any issues after those charges so far, if I do I will update my comment here.
Hope i helped a little bit.
Best regards to you all
Since I’ve used an erthernet cables for my sub and beam I’ve had no more disconnects
Cool!
Thanks for the tips peter. I don't have issues but I have used the wired device option. One question: does the wired device need to still have wireless enabled to create a Sonos network or is it not traditional wifi?
The wifi can be disabled if you only have the one speaker. If you have other speakers they will connect over SonosNet, which is a dedicated mesh network for your system, and wifi would need to remain enabled for that to work.
Not seen the vid yet, but I had to turn off QoS on my Asus router. My Sonos was utterly unreliable before I contacted support to get that resolved.
People blaming their 'poor quality wifi' - don't! It's very likely a config issue and you don't need a boost.
The issue I’ve been having for the last few weeks or so, is when casting TH-cam from my iPhone, to my TV but to the Sky Q TV box - after a few videos/ videos pauses/ ads playing, my sub and one SLs drop out of audio sync with the Arc (which is hard wired via switch to my router) so the rear channels and sub are on the SonosNET.
Annoyingly for me, the only way to get them back in sync again is to turn them off at the plug, and turn back on - wish there was a reboot function in the app to power cycle the Sonos hardware!
That's really unfortunate. I do hope Sonos clears this issue by the next release! Which should be released by 1 June.
Unfortunately, this video does not address the specific issue introduced by 14.6. I was already doing all of these things, including using Sonosnet via wired Arc. Everything was fine before the 14.6 update. Sonos has failed to even acknowledge this issue for a month!
Due to my house layout, I really need a wireless HT solution. Something that might be interesting to cover Peter are alternatives to Sonos for wireless HT as it appears those of us experiencing this issue will have no choice but to replace our Sonos installations.
Heos, Denon. Stick with the hs2 models or newer denon home line
@@cmp1784 Thank you!
Thanks for the video. I am using Arc+sub+surround . Since v14.6. I had issue with my sonos arc cutting off issue while playing youtube. It started off Sub went missing ? in the app, I try remove and add the sub back. I even went through a couple of trouble shooting with Sonos still didnt resolve. Now my Arc and sub are connected to Lan. Issue is still there but better, either both or the sub is cut off intermittently even on netflix.
You call customer care and are told there's a 30mins wait and have used over $1500,?
I thought it was just me!!!!! Yes I'm having issues too, just in the last 4 - 6 or so weeks!!!!! I have the arc, sub and 2 x Ones's in my movie room... my issue has been an echoing type sound from the rear's, sub has occasionally also given me issues (almost like it'sout of sync). The fix is that I go to the mange network section in the app and add a trusted network, I run it on whichever device is the issue i.e. the sub or the one's. As soon as I do that it is fixed again. I run a mesh network (Orbi 11 router and a satellite router down the other end of the house) and the sonos is connected to the 2.4ghz network. My router is only 1 room away from my sonos system and has never been an issue for the 12 months prior to this issue happening.
I did some research and I read that Sonos doesn’t really support wireless repeaters. While it doesn’t specifically states that they won’t support mesh, I think some mesh network implementation doesn’t use a separate backhaul and this might cause issue. That said, the Orbi is a good mesh setup and should not have any issues.
Also, my issues aren’t with syncing. The Symfonisk bookshelf speakers were just distorting and not playing. It could be a slightly different problem though. But since I moved the arc to a wired connection everything has been rock solid.
@@PeterPee if it happens again, I'll trouble shoot via hard-wired. I should be able to get a lan cable hooked in easily enough. If I need to go down this path, I'll let you know how it goes. It'll take a few weeks to work through this. So I might comment on future videos and talk back to this. Take care mate!
Thanks JB! Appreciate any feedback if you have! More so that everyone on this channel can learn too!
@@PeterPee Just last week I had the rear surrounds and speakers in another room echoing it was very annoying my entire system is wired
Also on my iPhone my Valium button had a huge delay I would move it and nothing would happen and then it would just blast in I could never gradually move the volume up or down it only happened for about an hour
I get a pulsating interference in one of my Sonos Symfonisk speakers. Sounds like a mobile phone interference sound. Did you ever hear of this issue?
Hmm. I have not experienced that. You might want to try another power outlet?
I’m so sick of Sonos and their network connection issues I’m ditching them and not looking back!
Hi
What about if I just have the Sonos Roam as my only speaker and it only uses Wifi? Mine keeps cutting out using Airplay, Apple Music audio stops and skips, Alexa gets unresponsive, before the last updates worked fine and my Wifi signal is pretty good. I can’t buy the Sonos Boost because it isn’t supported by Portable speakers like the Roam or the Move, and unfortunately, I’m not a technician to troubleshoot Sonos networking. Is it an efective way to improve its performance or are issues generated by the Sonos updates that can’t be fixed? Should I wait until a release or is it an effective solution to these issues? Kind regards
Are you using one router setup or a mesh setup at home?
@@PeterPee I have two networks at home, I have a repeater and the main network equipment in the tv room. Even though, restarting it won’t fix it, still the issue persists, so I doubt is not my internet, my speaker has a firmware issue somehow. How can I verify if it is a network problem or a firmware issue? My speaker also cuts out using Bluetooth
Hi
What should I do if my Sonos product got faulty of the Wifi antenna and can’t connect anymore? Or if it gets a very weak Wifi or Bluetooth signal because a firmware issue? Nobody talks about it, and even if you’r looking at the Sonos Web page, they suggest you to not reset the product if you have any issues, I don’t get it… In my case I have a Sonos Roam that has Bluetooth issues, playing audio from TH-cam, Apple Music or Deezer apps on my iPhone, passing 3 minutes the music cuts off, and I don’t know how to fix this issue, but I’m sure that the networks are not always the problem, many Sonos Roam speakers must be faulty because this is the second unit that I have, The same!
I had that problem with the Symfonisk Bookshelf. They were resolved after I plugged my subwoofer into the LAN jack when I was in that part of the house.
@@PeterPee That’s weird, I need to restart the Roam every time it happens, such a headache. Is it any effective way to solve these issues in the Sonos Roam or any other product? Sonos just recommends very Basic solutions in its Web Site, but I don’t understand why they don’t recommend to reset the Sonos products as a troubleshooting step, clearly it can help to solve any Functioning inconvenience
Thanks Peter.. some great tips.. I’ve just connected by BeamGen2 via Ethernet.. what’s your thoughts on a standard Ethernet or should I use a Cat6 Ethernet?
Just use standard ethernet cable. But that said, maybe let’s be clear about what standard ethernet cable means. Today, cat 8 cables exist. And cat 5,5e cables should be really old at this point in time. So when you say standard, are you referring to cat 5,5e? Cos if you arr then those are really old and you should be mindful that old cables can deteriorate and lose shielding and get all sorts of problems with electrical noise.
If it’s not much hassle, just get cat 6 cables and be done with it.
@@PeterPee thank you so much, apologies I did mean cat 8 Ethernet. I was having issues with my Sonos One surrounds following the update. Following your recommendation video. I hard wired my BeamGen2 with an old Ethernet lying around. This seems to have resolved my surround sound, after a factory reset on the Sonosnet. You have saved me from buying a Boost.. and I will put this towards an AppleTV 4k instead 😊. I have also ordered a high quality Cat8 Ethernet cable for the Beam Gen2 ^__^=. Your channel is great. I always watch your videos.
About the sonos network - what will happen if I connect more than one speaker with an ethernet cable?
I have both subs connected and no issues.
@@TonyAtmos I am sure it will work with no issues. I have most of my speakers connected using an ethernet cable. I just wonder how the wireless sonos network is behaving. Is it even active? How can I verify its state? Using a wifi analyzer I cannot find any "sonos" related SSID..
Thanks!
I came across a great article that explains sonosnet in detail.
In this article it is described how to verify the connection type of each speaker.
Under Settings> Systems> About My System.
All speakers should display WM: 0 to know SonosNet is working. If it shows WM: 1, it means the speaker is in a wireless setup. WM: 2 denotes the product is in a surround sound setup.
In my setup I found that all my surround setup (beam, sub, play:1's) which is fully ethernet cable connected, shows MW:1. Weird...
thumbs up for your video and effort, thumbs down for Sonos, great sound crap for an app for 8 years now...
Hello Peter, great video! But i have a problem. I have a google nest router and a switch for Lan cables to my ps5 etc. Also connected to Sonos Sub 3rd gen. But evertime i use s2 app (android)and play music it stops playing music. And then not and then stops.
Is this a known problem Peter?
I had that problem but i can’t be sure if it’s a known problem. Suggest you turn everything off (Sonos) then start by turning on the sub which is connected to the router with lan cable first. Then wait a while before turning on the rest.
Any news If sonos reached out with at least some info if they are looking at it
Peter will it even help more to connect more than one speaker via LAN? i.e. One speaker in the basement one on the first floor etc.?
That will create a network loop, which you do not want. If you wire more than one speaker, make sure those additional speakers have wifi disabled. Sonosnet should only be used with a single wired device.
Thanks for the help 25aceface. And yes, should avoid wiring two.
Sonos broke their app back when Alexa came out, they tried to reverse engineer it through the app because none of the Sonos speakers had it built in yet, instead of waiting to install it properly into their next gen speakers they rushed to install into the app and ever since the app has serious problems, it keeps getting one star in Google Play Store yet they never apologise, they need to build a completely new app from the ground instead if always trying to patch it up, they have never been able to fix it, it used to be the best reliable app out there but they don't seem to care at all about their customers
Just purchased my first Sonos products, the Arc and One SL as surrounds and love the sound. Sadly the App and the WiFi connection is utter dross. Really disappointed in this regard. Thankfully ethernet still exists but all three speakers required a wired connection not just the Arc.
Thanks!
Thank you for your kind contribution!
I spend more time troubleshooting than actually listening my Sonos... eero wifi, beam 2 gen + pair era100. Tried everything. Eras100 just keep cutting off all the time....😢
PS. 2024, Sonos doesn't recommend contacting Ethernet cable to the beam..
Slightly off topic question, but just looking for a bit of advice.
I now have an Arc, Sub gen2, 2xOnes for rears. I have just used Trueplay across the room and all sliders have now set to ‘0’. Do I leave them there, or slide sub, height, rears and treble manually ?
Any advice on best settings for this set up would be hugely appreciated.
Thanks everyone. 🤘⭐️🤘
I have changed treble and base to my preference even after true play and works fine!! If you like the sound then leave it but for me there was too much treble when set on 0 so changed both settings to a personal tast and tinny noise has gone!! It’s more rounded now!! Have a mess around!!
@@benjaminsmith3915 Thank you. Much appreciated. 👍
Your room is also a speaker, every room is defrent. First you fix your room (nice panels cause design
is also important) then you find the perfect position for your speakers (honestly it's a huge conversation) after fixing few things (if needed) then you "play" with the settings, I can't tell you which settings are the best for you cause we are in defrent rooms but I can explain few things.
If you sit on the couch and you watch something on low volume you can use loudness (below 40-30%) at higher volume you have to close it cause it will do the opposite it will ruin the sound quality. If you want more bass go to eq settings first and + the bass +1 to 3-4(it adds some kick) then if you want more bass then + the sub volume gently 😉 (if you want more bass after those steps place the woofer on the couch next to you 😀)
Treble in my case is +0 but I have panels (they help alot) you have to find it your self.
In every setting you touch do it gently +1 at the time or -1 spend some time and then change it if you don't like it.
If you have any specific question let me know if I can help.
@@ludwigvanbeethoven1044 Thank you so much for your in depth knowledge and advice. Panels are a no go as is moving the sun. I have moved the sliders a bit and hearing a difference. Also, I changed my tv settings from Dolby digital plus to just Dolby digital and I think the sound is more full and rich. I will look for an Atmos test clip and see how that sounds. Thanks again.
@@garymayes4881 "acoustic panels"
If there is setting to auto I think it's better, if your tv have earc open it and also open pass-through
Love your videos! Thank u!
Glad you like them ED!
Unifi access point looks like a side driver of Devialet Phantom speaker.
Oh! Never crossed my mind!
Excelente vídeo
Thank you!
I HATE SONOS!!!!! I WOULD NEVER OWN A SONOS SPEAKER AGAIN!!!! TOO MUCH TROUBLESHOOTING!!!!
Expensive junk
@@amberwamber309Indeed!!!!!
Ridiculous. Sonos needs to make their products more user friendly.
Interesting I was going to ask if I was the only weirdo who uses ethernet cables lol.
this guy is too geeky , please speak English, we are dummies out here. Learn how to instruct your point like apple does.
I had to hard reset everything and setup again - 6 devices
That must have been painful.
Finding out how to tell the speakers what WIFI SSID to use and not their own 2.4 one-speaker ethernet trick --- IMPOSSIBLE to find. Watched maybe 25 videos. SONOs just responds with babbling nonsense. Site has multiple APS WIFI-6 state of the art GWNs, but no sir, no way to tell the speakers how to use it.
I’m 74 and this info is not computing in my brain
mine is wired sonos 5, it usseles, i regret for buying this shitty product. I don.t find any solution. if it s connected to my macbook, after if i stop the muisc on youtube, it dosn;t work until i unplug the cable. i .m very sad for my money spend it on such low product
Better yet sell sonos for whatever you can get them they are complete junk so freaking complicated. They never work right give me a break
Sonos sounds good but its the worst system ive ever had
Sonos sucks. Don't waste your money on this garbage
Great video. I’ve not had this problem but i have had issues with my Moves being bricked even away from charging base. I have two doorstops now🥲
Those can make for really effective door stops. Quite heavy. But on a more serious note, damn that you can’t get them moves working? You mean you can’t move them out of the charging stand?
@@PeterPee They work fine if fixed to their charging base but when used portable and they go below 50% and then enter sleep mode they are impossible to wake. It’s an acknowledged bug but has turned my favourite Sonos speakers into objects I’d like to burn and bury. 14.7 is needed now.