Not sure what that means but we just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
Don’t buy sonos! They have no customer service and they update their app CONSTANTLY and every update shuts down your audio system. It’s a nightmare! Don’t buy Sonos crap!!!
Here's what might help. 1) Turn auto updates ON. If these aren't on, you may lose functionality when Sonos OR the app companies (Pandora, iHeart, etc.) perform updates. 2) Call customer service early or late during their business hours. We have noticed that customer service went down a tick during the pandemic for a number of reasons. Hopefully this will get better once life gets back to normal.
@@MovieMakingMan No prob! Hope the tips work for you. NOTE: We are going to be making a 2nd Sonos video shortly that details issues that we normally don't deal with when we set up Sonos systems but that we see a LOT in the general public. If you haven't subscribed already, do so and you'll be notified as soon as we cook it up!
We have tried that and while it might be satisfying...it doesn't really rectify the problem. Post the issues you may have had and we may be able to steer you in the right direction.
You are correct! Sonos is 💩!!! I have two Sonos megaboom speakers and Sonos software will not recognize them. I inherited these speakers from my father and was able to set them up on his phone using Sonos software, however, they will not work on my phone. I also have a Sonos sound bar where I can no longer play my music from my IPhone to the speaker. I’ll never buy anything Sonos again!
Try our 2nd video if you have issues. This video is mainly for our clients where we have put certain procedures in place already. This link may help with future set-up for systems that we haven't worked on. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
@@airetheaterdesigns Thanks man, I'll check it out. Ive been on tech support and they couldn't fix it ether. Im starting to believe the wifi chip is busted but I'll give your video a shot too!
@@1augh0utL0UD If you've ever seen Sling Blade where Karl goes "UMMM...There ain't no gas in it."...that's kind of the deal with that product. There shouldn't be anything to complicated that needs to be done and the simplest things typically fix Sonos problems. If our 2nd video doesn't answer it, throw it back at Sonos as you probably have a defective product.
This Sonos app sucks so friggin bad!!! It hardly ever lets me play anything. Why can’t they test and fix this issue. I’m spitting blood right now I’m so mad!
We're going to be adding a "Part 2" to this video. These three points are really more for our clients where we have installed and optimized their networks. However, for the general public, you may have network limitations that can cause issues. Here's some tips. 1) Guest networks don't work. 2) WiFi extenders WILL cause problems...especially if they have a different name than your main network. 3) Mesh networks can be problematic. Eero is the exception. Use their PRO or PRO6 models and you shouldn't experience issues. 4) If you have an older Sonos system it may only connect initially via 2.4 Ghz. If you are using a mesh network, turn off 5Ghz to connect. 5) If all else fails call Sonos and have them run a diagnostic. We've sold 100s of Sonos systems and have very few issues but the above points are where we see problems with systems we don't sell.
Do not buy the Sonos Move paid $400 and it stopped working just around one month after the warranty. I purchased a new battery and still NOTHING. Biggest waist of money.
Is it not "seeing" the network and you have to power-cycle it? If so, try this video and look at the reserved/static IP portion. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html The video you viewed is more basic and goes over fixes for our clients. For units we didn't install, our 2nd video is more applicable.
It could have to do with permissions but that isn't a common one. I would call Sonos, have them pull a diagnostic and see what they say. This lets them see things from their end.
My two era 300’s are not connecting with my beam and sub but they stereo pair to each other. I’ve tried the hard reset but they’re just not connecting. Also when I go do get them to pair with the beam and sub no sound comes out of the era 300’s. It’s a bit of a headache
Call Sonos. It happens somewhat frequently where when you are attempting to pair speakers with a sub where those particular speakers can be out of range of a connection signal. In these cases, it isn’t always reliant on Wi-Fi… It’s reliant on the connection to the sub. Sonos may be able to see this with a diagnostic once you call them. It took us a long time to figure this out when this first came up for us with a Sonos amp and sub long ago. Calling Sonos gave us this insight.
That isn't normal. I'd contact the business that sold it to you. If it is under warranty, you can call Sonos and they can start the RA (return authorization) process.
I’m currently having trouble with my sonos one 2nd edition. I have it setup with soundcloud and am able to browse my playlists freely on the sonos app, however when selecting spotify (my main music streaming app), I am given a “Unable to browse music” message and I have tried many different ways in order to fix to no prevail. If you’re able to see this can you please offer some help if possible it would really mean a lot thank you. :)
This could be tied to profile settings if you have an Eero network. If not, call Sonos and they can "see" what is going on with your system from afar. They will ask you to pull a diagnostic (which they will take you through) and this should get you going.
What music app is it with? Spotify, Apple Music, etc.? If your services work with one app but not another, it is normally a permissions problem. In most cases, we've seen where someone changed a password and this causes the problem. If this isn't the case, call Sonos, get a diagnostic to them and they can "see" what is going on.
We can't understand your message but are you saying that Pandora isn't working? We just fixed that for one of our clients the other day. 1 - Update your Sonos app. 2 - Update your Pandora app. 3 - Update your phone. #1 got him back in business.
All my sonos speakers just stopped working suddenly, fucking junk product, over a thousand dollars worth of speakers and the apps can’t find/recognize any of them garbage.
Hi My Sonos Roam has a Bluetooth issue, the music pauses randomly when I use TH-cam or Apple Music apps on my iPhone, I don’t know why, my Roam is close to my iPhone, I have a strong Wifi signal and I don’t have Bluetooth issues with my phone because I’ve never had this issue with other bluetoothed speakers. What could be wrong with my Sonos Roam device? I’ve tried to call Sonos Mexico but they hang up immediately. Help please🥶
Are you using WiFi or Bluetooth? You mention that you are having Bluetooth issues but that you have a strong WiFi signal. If you are using BT...use WiFi and see if it helps. See our 2nd Sonos article if you still have issues after doing this. This one is primarily for our exisitng clients where we have already set up the systems with certain standards. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html NOTE: BT is less reliable than WiFi so we always recommend WiFi when possible.
@@airetheaterdesigns Hi I mean, I’m using Bluetooth on my Sonos Roam but my phone streams the content through Wifi when I use Apple Music or TH-cam apps, and my Roam is connected to my iPhone using Bluetooth, and what I mean is that my iPhone gets a strong Wifi signal, but still the music keeps pausing on my Roam
@@airetheaterdesigns With Wifi I don’t have any issues playing the music on my Sonos Roam, I use Spotify Connect and the music plays without issue, but I rather to use in Bluetooth because I can stream music from TH-cam easily, but here the only problem that I have is that the music pauses randomly using Bluetooth, Airplay is a headache if I use Voiceover, and as I said in my first comment, I’ve never had this issue with other bluetoothed speakers, such a Sony XB21 or my previous UE Wonderboom 2 speaker that by the way was my favorite, and being honest, I’m a bit disappointed about the Bluetooth functionality on my Sonos Rome for being unstable, I don’t really like to have these issues, talking about Bluetooth speakers the UE Wonderboom 2 was much better
@@josemanuellastra2488 You would want to call Sonos on this one. BT is the worst and least reliable way to send content to a speaker BUT I understand why you might want to do it that way. Sonos has always focused on WiFi as being their strength. If you are placing speakers that you previously had in exactly the same spot with the same phone and getting better BT with the old ones, they may have just been better in that regard.
If you are referring to trying to go to websites, watch videos, etc., it could be that your WiFi network is insufficient. What type of WiFi router do you have? Try playng Sonos and doing other things on your phone like you mentioned. If you have the problem again, run a Speedtest IN THAT SPOT and see what your download/upload speeds are. Chances are your speeds are very low and this is causing the problem. You can also call Sonos and they can "see" this remotely.
Same here I’m stressed out because my 4 months old Sonos Roam is not working as I’ve been expected to work, and this is the second unit that I have. It often cuts out using AirPlay, it cuts out using Bluetooth, Apple Music keeps cutting out or skipping songs, Alexa gets unresponsive quite often and it disappears from my controller. I’m sick of being told that it’s my Wifi network problem, it clearly isn’t, all other devices in my network are working fine, my iPhone 11, my iPad Pro, my HP Laptop computer, my Amazon Echo 4th gen, my brother’s Xbox Series X, and the rest of other devices such Smartphones, Computers, Xbox etc. I tried doing factory resets to my Sonos Roam and reboot my network hardware multiple times, but still the issue persists. Also, Sonos technical support is so unresponsive here in Mexico, and they don’t seem to be interested on help me out, so If I don’t find an effective solution to these issues, I’ll probably be returning it soon
We commmented to you earlier that Bluetooth is the worst protocol to use and that using Airplay is one of the worst methods as well. We then recommended using WiFi only and going away from Airplay. You then said it works fine when using WiFi and Spotify. When you are using BT you aren't using WiFi. I would only use BT when you have to (ex: taking it to the beach).
@@airetheaterdesigns I tested yesterday with Bluetooth and it worked fine, no audio cut outs at all. It’s more likely that my unit has a firmware issue, all other speakers always worked fine. It’s very difficult for me to get it fixed because Sonos Support here in Mexico is so unresponsive and unreliable, they never take the calls and as soon as they get into the chat, the interaction gets disconnected without any reason, and I run out of patience to wait for a responce, so sadly, there is no way!. The only thing I can do is play music through Spotify Connect, it usually works stable and rock solid, but I don’t like to deal with shuffle playback as I have Spotify Free
Really sonos is one of the worst.. constantly having the problem that my speakers are missing.. then deinstalling and reinstall.. then check wifi... Check your account... Ffs make a descent system for this price!!!
Check out our video that we made for the public below. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html The video you watched fixes issues on jobs we have installed but there are elements that might need to be corrected if we didn't install it. Check out the reserved IP section in the video above as this often fixes the problem with Sonos units dropping from the network/app.
I’ve had my Sonos arc for a few months now and when I’m watching any movie, some parts of the movies that have no dialogue all of a sudden goes silent. It’s noticeable when I’m watching a movie and can hear the crickets but then it’ll go quiet for no reason until someone starts talking in the movie, then you’ll be able to hear the crickets. I guess it’s not picking up all the audio and I don’t know how to fix this issue. I tired compressed audio fixed the height and delay. I’m just stuck. Can you please help me?
Hi...I can't tell from your response if you are sure that the sound is completely cutting out or not. Does the sound go away completely? If it does, do you know if it starts coming through the TV at that point? We have another client that is having the exact same issue right now. What kind of TV do you have? Have you done software updates on the TV and the Arc?
@@airetheaterdesigns I’ve think I figured out the problem, but it’s kind of a pain when switching back and forth on my PlayStation, in sound settings, I had to change it to Either Dolby or PCM! Thank you for yore response though!
We just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html Hopefully the above gets you back in business! - San Diego Sonos experts
Another Sonos tech tip (if we set the system up, we already did this): If your Sonos devices keep falling off your app (ex: you look at the app and you no longer see your devices), put your Sonos devices on a reserved or static IP. In most cases, this will fix this particular problem. We will be adding this to a 2nd Sonos "how to" video shortly. Our video assumes that we set up the Sonos system. Our 2nd video will go over issues we see out in the field when we haven't set the system up initially.
We will be cooking up a video shortly about the post-update tips and tricks. We have noticed that if you are doing anything with your phone such as texting, searching the web, etc. that the set-up process may not complete. Booooooo.
@@29Stumps I agree. We have seen more issues with legacy/older gear than with newer. Try: 1 - When it says "Can't find blahblahblah" press "System Settings" and then "Join This System". 2 - Make sure you are signed out of any other systems (friend' s house, vacation pad, etc.) . 3 - Make sure you are physically close to the Play 1 when you do this...like a few feet away. 4 - Make sure you have all other windows closed on your phone/device and don't be texting/browsing. Good luck!
My playbar no longer powers on and just hit out of warranty. Meanwhile sonos only offer 30% towards a replacement and want to recycle the defective one.
That's a bummer. How long have you had it? The Playbar has been out of production for a few years so they probably are offering the newer upgraded unit. Are they offering the Sonos ARC?
We added a 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html If you need to reset Sonos and don't know how to do it, you may want to call Sonos or your dealer so they can take you through it.
Check out our other video that details how to fix systems we didn't work on. Long story short...update your phone, update your Sonos app and power-cycle your phone. That fixes 90% of issues.
We just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html If this doesn't help, call Sonos or your dealer and get them involved.
It does for many of our clients. Pay attention to the notes that talks about this being for our EXISTING clients where we already set it up correctly. Check out our 2nd video for the general public. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
My experience with Sonos: the setup is impossible. Whoever is in charge of their software engineering should be fired. I don't know how this Play 1 sounds, because I can't get it to play any music - I'm Network+ certified and I program network applications for a living.
A Play 1 is pretty ancient. Thoughts...are you trying to connect it to 5Ghz? Depending on its serial number and when you tried this, it may not work as 5Ghz capability was just added recently via an update for this legacy piece. It could also just be defective...it is old. I would try calling Sonos. This is normally a 10 minute deal so if it doesn't set up quickly, there is something going on that their diagnostic may uncover. P.S. Try 2.4Ghz for the win.
@@airetheaterdesigns I will make sure I'm using the 2.4Ghz ssid, but I believe I tried that already. I keep getting some error (Error 9) when I'm forced to "update the app" (which I think means update something inside of the speaker because my phone app is already up to date; who knows the whole thing is so complicated). I have called Sonos and was on a support call with them for over an hour. They told me the Play 1 should work, but they're supposed to get back to be with elevated support. It's the most overly complicated system I've worked with. I ended up getting one of my speakers (not a Play 1) going and it needed the app installed and configured (which took several minutes) just to use the line in! After all that, the thing can't even play music from my network file server where all my music is. While every other IoT device I have just connected to a network and just worked, Sonos needed everything to be just right to work and then it has almost no networking capability. All I can see that it connects to is the Sonos servers. I would need to have all my music on my phone or in Sonos or something. I bought six speakers total with my home and I'm interested in selling all six if you or anyone else is interested. I'll price to sell. I won't be using them.
Sonos is pure garbage! Endless problems with my system. Speakers not showing up. Speakers disappearing and then need deactivating. Paired stereo speakeasy not playing in synch. One speaker in a pair stops playing. Not being able to turn off music because the speaker doesn't appear in the list. And worst of all, they phase out older entirely functional spelares (like Apple) and force you to buy new speakers. I hate Sonos so much!
Not to mention the entirely garbage app. It takes several seconds to pull up the speakers. And when you leave the app and return it has to rebuild the list again making its annoying to work efficiently in the app. Volume changes can take seconds to take effect. My phone doesn't list the same speakers as my computer (when some are missing).
Take a look at our 2nd video that addresses systems we didn't set up. Most of the time when people experience what you're describing, you either have too many WiFi access points OR you need to set up a static/reserved IP. See in the below starting at around 5:20. th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
You completely bypassed how to connect them both to the same wifi!
Not sure what that means but we just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
Don’t buy sonos! They have no customer service and they update their app CONSTANTLY and every update shuts down your audio system. It’s a nightmare! Don’t buy Sonos crap!!!
Here's what might help.
1) Turn auto updates ON. If these aren't on, you may lose functionality when Sonos OR the app companies (Pandora, iHeart, etc.) perform updates.
2) Call customer service early or late during their business hours. We have noticed that customer service went down a tick during the pandemic for a number of reasons. Hopefully this will get better once life gets back to normal.
@@airetheaterdesigns thnx!
@@MovieMakingMan No prob! Hope the tips work for you. NOTE: We are going to be making a 2nd Sonos video shortly that details issues that we normally don't deal with when we set up Sonos systems but that we see a LOT in the general public. If you haven't subscribed already, do so and you'll be notified as soon as we cook it up!
agree Sonos is terrible. I wish I would have never have bought their products.
The best way to fix a Sonos product is with a hammer and a garbage bag!
We have tried that and while it might be satisfying...it doesn't really rectify the problem. Post the issues you may have had and we may be able to steer you in the right direction.
@@airetheaterdesigns LOL yes, your plan sounds much more effective.
agree with u 1000%
You are correct! Sonos is 💩!!! I have two Sonos megaboom speakers and Sonos software will not recognize them. I inherited these speakers from my father and was able to set them up on his phone using Sonos software, however, they will not work on my phone. I also have a Sonos sound bar where I can no longer play my music from my IPhone to the speaker. I’ll never buy anything Sonos again!
What if I can’t connect my app to WiFi?
My system is working but I can’t use the app
The 1st step worked for me !! Thanx for the tips
Thanks for watching and enjoy the tunes!
Great speaker, worst setup i have ever experienced in my life. I'd prefer to set up an Ikea bedroom set.
Try our 2nd video if you have issues. This video is mainly for our clients where we have put certain procedures in place already. This link may help with future set-up for systems that we haven't worked on.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
@@airetheaterdesigns Thanks man, I'll check it out. Ive been on tech support and they couldn't fix it ether. Im starting to believe the wifi chip is busted but I'll give your video a shot too!
@@1augh0utL0UD If you've ever seen Sling Blade where Karl goes "UMMM...There ain't no gas in it."...that's kind of the deal with that product. There shouldn't be anything to complicated that needs to be done and the simplest things typically fix Sonos problems. If our 2nd video doesn't answer it, throw it back at Sonos as you probably have a defective product.
This Sonos app sucks so friggin bad!!! It hardly ever lets me play anything. Why can’t they test and fix this issue. I’m spitting blood right now I’m so mad!
We're going to be adding a "Part 2" to this video. These three points are really more for our clients where we have installed and optimized their networks. However, for the general public, you may have network limitations that can cause issues. Here's some tips.
1) Guest networks don't work.
2) WiFi extenders WILL cause problems...especially if they have a different name than your main network.
3) Mesh networks can be problematic. Eero is the exception. Use their PRO or PRO6 models and you shouldn't experience issues.
4) If you have an older Sonos system it may only connect initially via 2.4 Ghz. If you are using a mesh network, turn off 5Ghz to connect.
5) If all else fails call Sonos and have them run a diagnostic.
We've sold 100s of Sonos systems and have very few issues but the above points are where we see problems with systems we don't sell.
Do not buy the Sonos Move paid $400 and it stopped working just around one month after the warranty. I purchased a new battery and still NOTHING. Biggest waist of money.
I have a Sonos Move and it's utter junk. It never works as it should - I have to constantly reset it. My sister has one too and it's the same.
Is it not "seeing" the network and you have to power-cycle it? If so, try this video and look at the reserved/static IP portion.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
The video you viewed is more basic and goes over fixes for our clients. For units we didn't install, our 2nd video is more applicable.
I have a sl one and a play bar but I can’t do airplay with both just with my sl one
Airplay 2 isn't supported by Playbars. Try this or upgrade:
www.imore.com/how-connect-your-older-sonos-speakers-airplay-2
Still Nothing. I can’t even get the system to recognize the speakers anymore.
Had the system for years.
Woke up yesterday, and it’s dead.
Most of the time, this is tied to your network and may be the results of a new modem/router. Call Sonos and have them take you through it.
it's not letting me view my TH-cam music playlists? It keeps saying no selections when I have about 5 playlists.. do you know anything about that?
It could have to do with permissions but that isn't a common one. I would call Sonos, have them pull a diagnostic and see what they say. This lets them see things from their end.
My two era 300’s are not connecting with my beam and sub but they stereo pair to each other. I’ve tried the hard reset but they’re just not connecting. Also when I go do get them to pair with the beam and sub no sound comes out of the era 300’s. It’s a bit of a headache
Call Sonos. It happens somewhat frequently where when you are attempting to pair speakers with a sub where those particular speakers can be out of range of a connection signal. In these cases, it isn’t always reliant on Wi-Fi… It’s reliant on the connection to the sub. Sonos may be able to see this with a diagnostic once you call them. It took us a long time to figure this out when this first came up for us with a Sonos amp and sub long ago. Calling Sonos gave us this insight.
@@airetheaterdesigns thank you
@@marcosalcazar3923 You're welcome...hopefully that gets you back in business.
If don’t have wifi I can’t use the Bluetooth move ?
The MOVE is one of the few products Sonos carries that DOES have Bluetooth. You're good if you don't have WiFi.
The Sonos app is so unbelievably horrible it’s not even funny
My Sonos One Gen 2 is making Sparking Sounds as soon as I turn on the power button. What's happening?
That isn't normal. I'd contact the business that sold it to you. If it is under warranty, you can call Sonos and they can start the RA (return authorization) process.
I’m currently having trouble with my sonos one 2nd edition. I have it setup with soundcloud and am able to browse my playlists freely on the sonos app, however when selecting spotify (my main music streaming app), I am given a “Unable to browse music” message and I have tried many different ways in order to fix to no prevail. If you’re able to see this can you please offer some help if possible it would really mean a lot thank you. :)
What type of WiFi router are you using?
This could be tied to profile settings if you have an Eero network. If not, call Sonos and they can "see" what is going on with your system from afar. They will ask you to pull a diagnostic (which they will take you through) and this should get you going.
I keep getting access denied on every somg ? Any idea on what that's about. No videos explain this ?
What music app is it with? Spotify, Apple Music, etc.? If your services work with one app but not another, it is normally a permissions problem. In most cases, we've seen where someone changed a password and this causes the problem. If this isn't the case, call Sonos, get a diagnostic to them and they can "see" what is going on.
Was playing pandora now it want go back to th sounds
We can't understand your message but are you saying that Pandora isn't working? We just fixed that for one of our clients the other day. 1 - Update your Sonos app. 2 - Update your Pandora app. 3 - Update your phone.
#1 got him back in business.
All my sonos speakers just stopped working suddenly, fucking junk product, over a thousand dollars worth of speakers and the apps can’t find/recognize any of them garbage.
Call Sonos. This normally happens when there is a network change or you get a new device. Did one of those things happen?
My home theater does not have HDMI EArc - how can I connect Sonos arc to Benq 4K projector
You don't need eARC...got ARC on your projector? If so, use that. If not, use the optical converter from Sonos.
Hi
My Sonos Roam has a Bluetooth issue, the music pauses randomly when I use TH-cam or Apple Music apps on my iPhone, I don’t know why, my Roam is close to my iPhone, I have a strong Wifi signal and I don’t have Bluetooth issues with my phone because I’ve never had this issue with other bluetoothed speakers. What could be wrong with my Sonos Roam device? I’ve tried to call Sonos Mexico but they hang up immediately. Help please🥶
Are you using WiFi or Bluetooth? You mention that you are having Bluetooth issues but that you have a strong WiFi signal. If you are using BT...use WiFi and see if it helps. See our 2nd Sonos article if you still have issues after doing this. This one is primarily for our exisitng clients where we have already set up the systems with certain standards.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
NOTE: BT is less reliable than WiFi so we always recommend WiFi when possible.
@@airetheaterdesigns Hi
I mean, I’m using Bluetooth on my Sonos Roam but my phone streams the content through Wifi when I use Apple Music or TH-cam apps, and my Roam is connected to my iPhone using Bluetooth, and what I mean is that my iPhone gets a strong Wifi signal, but still the music keeps pausing on my Roam
@@josemanuellastra2488 Try WiFi instead of BT.
@@airetheaterdesigns With Wifi I don’t have any issues playing the music on my Sonos Roam, I use Spotify Connect and the music plays without issue, but I rather to use in Bluetooth because I can stream music from TH-cam easily, but here the only problem that I have is that the music pauses randomly using Bluetooth, Airplay is a headache if I use Voiceover, and as I said in my first comment, I’ve never had this issue with other bluetoothed speakers, such a Sony XB21 or my previous UE Wonderboom 2 speaker that by the way was my favorite, and being honest, I’m a bit disappointed about the Bluetooth functionality on my Sonos Rome for being unstable, I don’t really like to have these issues, talking about Bluetooth speakers the UE Wonderboom 2 was much better
@@josemanuellastra2488 You would want to call Sonos on this one. BT is the worst and least reliable way to send content to a speaker BUT I understand why you might want to do it that way. Sonos has always focused on WiFi as being their strength. If you are placing speakers that you previously had in exactly the same spot with the same phone and getting better BT with the old ones, they may have just been better in that regard.
can't do anything else on my phone otherwise speakers stop working !!!! ahhhh help ;(
If you are referring to trying to go to websites, watch videos, etc., it could be that your WiFi network is insufficient. What type of WiFi router do you have? Try playng Sonos and doing other things on your phone like you mentioned. If you have the problem again, run a Speedtest IN THAT SPOT and see what your download/upload speeds are. Chances are your speeds are very low and this is causing the problem. You can also call Sonos and they can "see" this remotely.
Same here
I’m stressed out because my 4 months old Sonos Roam is not working as I’ve been expected to work, and this is the second unit that I have. It often cuts out using AirPlay, it cuts out using Bluetooth, Apple Music keeps cutting out or skipping songs, Alexa gets unresponsive quite often and it disappears from my controller. I’m sick of being told that it’s my Wifi network problem, it clearly isn’t, all other devices in my network are working fine, my iPhone 11, my iPad Pro, my HP Laptop computer, my Amazon Echo 4th gen, my brother’s Xbox Series X, and the rest of other devices such Smartphones, Computers, Xbox etc. I tried doing factory resets to my Sonos Roam and reboot my network hardware multiple times, but still the issue persists. Also, Sonos technical support is so unresponsive here in Mexico, and they don’t seem to be interested on help me out, so If I don’t find an effective solution to these issues, I’ll probably be returning it soon
We commmented to you earlier that Bluetooth is the worst protocol to use and that using Airplay is one of the worst methods as well. We then recommended using WiFi only and going away from Airplay. You then said it works fine when using WiFi and Spotify. When you are using BT you aren't using WiFi. I would only use BT when you have to (ex: taking it to the beach).
@@airetheaterdesigns I tested yesterday with Bluetooth and it worked fine, no audio cut outs at all. It’s more likely that my unit has a firmware issue, all other speakers always worked fine. It’s very difficult for me to get it fixed because Sonos Support here in Mexico is so unresponsive and unreliable, they never take the calls and as soon as they get into the chat, the interaction gets disconnected without any reason, and I run out of patience to wait for a responce, so sadly, there is no way!.
The only thing I can do is play music through Spotify Connect, it usually works stable and rock solid, but I don’t like to deal with shuffle playback as I have Spotify Free
Really sonos is one of the worst.. constantly having the problem that my speakers are missing.. then deinstalling and reinstall.. then check wifi... Check your account... Ffs make a descent system for this price!!!
Check out our video that we made for the public below.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
The video you watched fixes issues on jobs we have installed but there are elements that might need to be corrected if we didn't install it. Check out the reserved IP section in the video above as this often fixes the problem with Sonos units dropping from the network/app.
I’ve had my Sonos arc for a few months now and when I’m watching any movie, some parts of the movies that have no dialogue all of a sudden goes silent. It’s noticeable when I’m watching a movie and can hear the crickets but then it’ll go quiet for no reason until someone starts talking in the movie, then you’ll be able to hear the crickets. I guess it’s not picking up all the audio and I don’t know how to fix this issue. I tired compressed audio fixed the height and delay. I’m just stuck. Can you please help me?
Hi...I can't tell from your response if you are sure that the sound is completely cutting out or not. Does the sound go away completely? If it does, do you know if it starts coming through the TV at that point?
We have another client that is having the exact same issue right now. What kind of TV do you have? Have you done software updates on the TV and the Arc?
P.S. If you've already done the updates, try turning OFF eARC and just use ARC.
@@airetheaterdesigns I’ve think I figured out the problem, but it’s kind of a pain when switching back and forth on my PlayStation, in sound settings, I had to change it to Either Dolby or PCM! Thank you for yore response though!
Yes...the PCM trick fixes Apple TV units regularly with no sound. Enjoy!@@Zay_5280
We just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
Hopefully the above gets you back in business!
- San Diego Sonos experts
Another Sonos tech tip (if we set the system up, we already did this): If your Sonos devices keep falling off your app (ex: you look at the app and you no longer see your devices), put your Sonos devices on a reserved or static IP. In most cases, this will fix this particular problem. We will be adding this to a 2nd Sonos "how to" video shortly.
Our video assumes that we set up the Sonos system. Our 2nd video will go over issues we see out in the field when we haven't set the system up initially.
Awesome video! Easy to follow and very helpful.
Glad it was helpful!
The speaker is great but the APP and connection process SUCKS
We will be cooking up a video shortly about the post-update tips and tricks. We have noticed that if you are doing anything with your phone such as texting, searching the web, etc. that the set-up process may not complete. Booooooo.
@@airetheaterdesigns I have an old Play 1 that won’t reconnect to its network and it’s ridiculous how difficult this is! It shouldn’t be like this!
@@29Stumps I agree. We have seen more issues with legacy/older gear than with newer.
Try:
1 - When it says "Can't find blahblahblah" press "System Settings" and then "Join This System".
2 - Make sure you are signed out of any other systems (friend' s house, vacation pad, etc.) .
3 - Make sure you are physically close to the Play 1 when you do this...like a few feet away.
4 - Make sure you have all other windows closed on your phone/device and don't be texting/browsing.
Good luck!
@@airetheaterdesigns thanks so much for trying to help…..
My playbar no longer powers on and just hit out of warranty. Meanwhile sonos only offer 30% towards a replacement and want to recycle the defective one.
That's a bummer. How long have you had it? The Playbar has been out of production for a few years so they probably are offering the newer upgraded unit. Are they offering the Sonos ARC?
did not show me how to reset a connection
We added a 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
If you need to reset Sonos and don't know how to do it, you may want to call Sonos or your dealer so they can take you through it.
So step 2 , find music apps…my music apps are not showing I f’cking hate Sonos and I want my money back!
Check out our other video that details how to fix systems we didn't work on. Long story short...update your phone, update your Sonos app and power-cycle your phone. That fixes 90% of issues.
i can’t even get the damn thing to work well enough for step 1. it fails to connect to my wifi every time. Sonos is beyond terrible
We just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
If this doesn't help, call Sonos or your dealer and get them involved.
Rubbish!
I thought this would tell me how to RECONNECT my speaker after it is no longer appearing on my list of products! 🙄
It does for many of our clients. Pay attention to the notes that talks about this being for our EXISTING clients where we already set it up correctly. Check out our 2nd video for the general public.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html
My experience with Sonos: the setup is impossible. Whoever is in charge of their software engineering should be fired. I don't know how this Play 1 sounds, because I can't get it to play any music - I'm Network+ certified and I program network applications for a living.
A Play 1 is pretty ancient. Thoughts...are you trying to connect it to 5Ghz? Depending on its serial number and when you tried this, it may not work as 5Ghz capability was just added recently via an update for this legacy piece.
It could also just be defective...it is old.
I would try calling Sonos. This is normally a 10 minute deal so if it doesn't set up quickly, there is something going on that their diagnostic may uncover.
P.S. Try 2.4Ghz for the win.
@@airetheaterdesigns I will make sure I'm using the 2.4Ghz ssid, but I believe I tried that already. I keep getting some error (Error 9) when I'm forced to "update the app" (which I think means update something inside of the speaker because my phone app is already up to date; who knows the whole thing is so complicated). I have called Sonos and was on a support call with them for over an hour. They told me the Play 1 should work, but they're supposed to get back to be with elevated support.
It's the most overly complicated system I've worked with. I ended up getting one of my speakers (not a Play 1) going and it needed the app installed and configured (which took several minutes) just to use the line in! After all that, the thing can't even play music from my network file server where all my music is. While every other IoT device I have just connected to a network and just worked, Sonos needed everything to be just right to work and then it has almost no networking capability. All I can see that it connects to is the Sonos servers. I would need to have all my music on my phone or in Sonos or something.
I bought six speakers total with my home and I'm interested in selling all six if you or anyone else is interested. I'll price to sell. I won't be using them.
Sonos is pure garbage! Endless problems with my system. Speakers not showing up. Speakers disappearing and then need deactivating. Paired stereo speakeasy not playing in synch. One speaker in a pair stops playing. Not being able to turn off music because the speaker doesn't appear in the list. And worst of all, they phase out older entirely functional spelares (like Apple) and force you to buy new speakers. I hate Sonos so much!
Not to mention the entirely garbage app. It takes several seconds to pull up the speakers. And when you leave the app and return it has to rebuild the list again making its annoying to work efficiently in the app. Volume changes can take seconds to take effect. My phone doesn't list the same speakers as my computer (when some are missing).
Take a look at our 2nd video that addresses systems we didn't set up. Most of the time when people experience what you're describing, you either have too many WiFi access points OR you need to set up a static/reserved IP. See in the below starting at around 5:20.
th-cam.com/video/dKC93O1YRLQ/w-d-xo.html