Sales Objections and How To Overcome Them - 3 Sales Tips For Overcoming Objections in Sales
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- เผยแพร่เมื่อ 4 มิ.ย. 2024
- Learn my top 3 sales tips for overcoming objections in sales.
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No matter what your selling, you'll always run into sales objections.
Prospects may say:
"The price is too high."
"I need to think it over."
Or "Now's not a good time."
Now when most salespeople face these sales objections, they immediately get frustrated and try to overcome these sales objections with force.
Handling objections in this way is the last thing you want to do because it kills trust and credibility.
So instead we're going to show you how to develop the right sales mindset to handle these objections and give you a 3 step framework to overcome them and close the sale.
Step 1 is to Empathize with the customer and understand where their sales objections are coming from. Once you can see these sales objections from the customers' point of view, you'll be more equipped to overcome these common objections. Also, make sure you're asking the appropriate sales questions to uncover the truth.
Step 2 is to make the prospect feel heard. It's not enough to understand the prospect in sales; you have to make a conscious effort that you hear understand why the prospect is giving you objections. This builds trust and helps you build towards overcoming the objection later in the sales process.
Step 3 is to offer a new perspective. There's no need to tell someone they're wrong, instead, show them another way of looking as these sales objections as opportunities.
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About Patrick Dang
Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became on the top performers in North America in just one year.
After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students around the globe.
Since then, Patrick has trained over 50,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation using cold email and LinkedIn, cold calling, and sales skills.
Ultimately, Patrick's vision is to inspire others to make a living from their passions and provide the knowledge and tools to make it a reality.
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Hey Patrick,
Your videos are very well organized, with 80% based on real scenarios. The 20% I found unrealistic, as with most sales trainings, is the over-optimism. For instance, when handling objections like 'we need more time' or 'I need to speak with my partner,' it's rare for prospects to commit or provide more insight at that point, especially in the initial stages of the sales cycle.
For newcomers in sales, this information is crucial. Early in my career, carrying the same optimism led to disappointments. Knowing what to expect in the real world can help to be better prepared.
Overall, your content is excellent and on point. Well done!
Overcome Objections with the 5A's. What are they and what do they mean.
Acknowledge, Align, Ask, Answer, Agree.
Acknowledge = I understand
Align= Me too
Ask= Can I ask you a question?
1.Other than (insert Objection). Bring out all objections.
2. Can we talk about it?
3. Why do you feel
Answer= now that you see
Agree= Agree to move forward
Thank you !
Have an SDR interview Friday and I have to role play. Going through your videos to help me feel confident
Best of luck!
How did it go?
It went great. I got the job
@@Shonneka Congrats, hopefully I get in a role by June
Hi Patrick. Thank you for this valuable content. I would appreciate if you give guidance on how to create a good script for cold calls.
I'm starting my job as an SDR on Monday, and going through your content has helped me feel competent and ready for the role. Can wait to start. I'll probably drop the comment of any challenges I come across.
best of luck
I am legitimately considering applying for a sales position just from watching you channel! Amazing video
Thanks Patrick for this video, my main challenge is closing deals, most of my clients don't really know what they want and I discover this after much effort has gone into the sales process and consequently I don't hear from them again.
Thanks to you I got my first job in saas. I come from the beauty industry so this is completely different. I followed your cold e-mail video for my presentation and they loved it.
My challenge that I am facing is that when I call my inbound leads, a lot tell me I am not interested right away. How can I get them to talk to me?
I say “Hi Patrick, this is Brianna from GoTo, thanks for taking my call. The reason for my call is that I received an inquiry about a business phone solution. Is this something you are still looking into?”
Then they say, no not interested. I try to ask questions as to who their current provider is and the scale of 1-10 how happy they are with them.
thank you for proving value to us.
Thank you for sharing the 3 steps to handle sales objections! It definitely gives a new perspective on how to navigate afterwards..and it is really easy to understand too!
Love your approach!! I’ve been in the sales game for a while and yours feel more natural. Great job
Hi Patrick, may be one of my challenges is to be sure that the structure of my pitch is well oriented to achieve the sale.
Short and simple, you are great at what you do and I’m grateful you are sharing your knowledge with us.
Love your work mate!!!
Learning heaps!
You are genius Patrick Dang! Listening to your vids every day on my way to work. Helps me get into the right mindset and actually even excited to try all the tips you give! Best of luck to you!
Such a sales talent! Are you born like this excellent or it's because of your training? If you are trained, would you mind sharing some failures that you made to let us understand that we are able to work as good as you some day as well? Thank you!
thanks for the video Patrick
Thank you Patrick
Very informative! I love this and I’m exciting to implement these in my conversations with clients
I had a problem for a long time realizing to ask the right questions and understand where they’re coming from. I’d start shoving the product down their throat without knowing their challenges and pain points well that’d lead me to situations I can’t handle their objections. I have an interview in a few days and I hope the info I’m getting from you will help me out)
You are really Good Patrick !! Thanks for the wealth
another great vid, thank u brotha very informative
Fire content brother! Love this channel 🔥
4:20 Empathize, Seek Truth, Question...
I committed to the follow congrats on being a great teacher !
You are really a game changer.
Hats off to you
Patrick you are awesome and provide extreme value. Just chill with your gestures they don't seem natural. Again great job!
Appreciate the feedback. I think you’ll find my newest videos are better haha
Love the hand gestures!
solid tips patrick!
This is super amazing. Thanks for sharing
I am entertained with your video and I am getting a lot of tips.
I've just been accepted into a SDR program and these videos are very helpful to me. Thanks Patrick!
Great to hear! Best of luck Byrne.
The hand gesture talent.
Great Job
Wondered how you would apply this and other sales videos to selling art.
Another helpful one.
this is gold
Love your content
Valuable vid ❤
Can you do a video on the "NOT INTERESTED" objection?
Awesome content ❤
10:04 what to say when the prospect has already invested in another product/service...
I AM LEARNING FROM YOUR VIDEOS AS A NEWBIE FACEBOOK GAMING STREAMER
My no. challenge is lead generation.
Hey Patrick, can you tell me which course of yours should I take from Udemy?
I am a Social Media Manager. I don't do marketing. I want to leverage LinkedIn.
Thank you Patrick for your clear explanation. Is great to refresh these concepts. I've been involved in sales for more than 15 years but still now is necessary for me to learn new techniques due to the latest social-economics global and local changes. Also the clients are always coming with objections and is something that takes part of any negotiations so I think is something to deal with it learning more about how the customer is going to object.
Awesome content!!
Appreciate it!
I really want to start incorporating some of these objection handling techniques that you have taught us but oh, I'm having a hard time even keeping the prospect on the phone long enough to get explain my service and even hear their objections in the first place. It seems like sometimes I get hung up on even before I'm done getting out my name or the company name and then it's just not interested hang up really fast before I even have time to respond.
hows it going now
Awesome 👍😎
amazing!
Thanks!
Hi Patrick, Can you please let me know the name of Mic which you use???
Little too fast. Patrick, can you slow down a bit? Your videos are truly worth!
Hey, thanks for the tip. I'll keep that in mind moving forward. One option that you might be open to is setting the video playback at 0.75 to make sure you get all the info. Just a thought. Thanks watching!
AWESOME! That Really Helped! Already formed my email off it. GREAT JOB. $25 in AOE to Patrick Dang.
My number 1 sales challenge is going door to door and speaking empathy
04:20 has a very interesting objection, Hey Patrick,theres this one way I found from Dan Lok that helps you avoid this objection altogether…it goes like this
🐥patrick: hello Mr x,is it okay if we get started
🤓x: yes, sure
🐥patrick: great, before we begin,i have a question i hope you can answer for me,is there anyone else that may be involved in the decision making process of this meeting?
If the prospect says yes there is,you can find out HOW you can have mr(s) x on the call with the other decision makers so that its smooth sailing,if he says no,the objection is off the list from that moment on
Objections
Good video wjat of they say never mind i change my mind or they say im good im hold off ?
You got to ask what changed and why they want to hold off. Once that’s clear, you can handle that objection.
@@patrickdang ok some ask for info i send them a video to watch some will take action some don't some just leave me on the unread or on the seen
@@TeeAndSharindaTV Usually videos, won't work. You have to have a conversation with them over the phone to find out why they aren't responding anymore.
@@patrickdang I do affiliate marketing they inbox me on FB
Hi, I’m very new to sales process.
And like everyone I hate selling myself. Any tips on how I can develop a better mindset on that. And how can I incorporate this in my insta-stories. Thanks!
Still enjoying the content.
Hey Tahnee, I actually have a video on exactly how to develop the right sales mindset. Check it out here: th-cam.com/video/2MK5vMm9EMw/w-d-xo.html
“This sounds like a marketing call” how do you get over that and to your pitch
Learn how to generate more leads with your dream clients and close more deals by joining the Ultimate Online Sales Masterclass Sales Legacy OR Watch our Free 1-Hour Training: www.saleslegacy.com/
Hi mate.Im from South Africa.Great vidoes.
I custom design engagement rings and at the end of the many consultation the dreaded “I’ll take a picture and talk it over with my BF/husband and I’ll get back to you,” falls from their lips. Those clients are still MIA. 😒
3:26
What if the objection is like that you guys don't have any case study or say experience in the industry that we serve.. but yeah our product is a good fit for that company..how can we convince the client to make a purchase.
What if they say they are flat out not interested? I didn't even get to explain anything
Patrick You are very good In sales but I req to u plzzzz try to spk Slowly. You speak So fast.. Sorry..
Yo Pat you rap?
Hi Patrick, i like your videos, but you need to limit gesturing, it catches the eye too much.
Well gesturing gave him $$$$$$$ so we should mirror that. If you don't gesture, you're gonna look like a robot.
RULE 1: never ever lie to a prospect!
Taking too long to get to the point
stop moving your hands that much.
Content is ok but you might lighten up on the hand gestures. Makes it seem like we're at the hair stylist. Really gets annoying and carried away, which makes it difficult to listen to your words. Always good for sales people to help each other out, right?
Thanks for the feedback, appreciate the honesty
see nothing wrong with the hand gestures. We arent here to point stuff out? Did you learn anything?
Listen to the video on the background ¯\_(ツ)_/¯
Your intro takes over THREE minutes?! You need some help dude....
Hey Patrick, hope your doing fine.
Love the content and your work is so seamless.would be grateful if we could connect sometime.
Appreciate the support