Be sure to register for my free training on, "The Formula to Closing More Deals without Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
As a 29 year old failed artist at his first sales job at an rv dealership struggling to sell our tiny inventory after covid, this video was a sigh of relief. Like like like
@@JasonfromMinnesota Depends on your business, but I'm into b2b and I'd say now is the time to make this investment(purchase). to better position yourself when it's over.
@@alrickrock1828 I went from door to door solar panel sales to GoDaddy social media marketing to now predominately helping Real Estate Agents with their marketing strategy we do direct mailing and digital
This video is great! I've been in insurance sales for awhile and overcoming objections with wishy washy customers requires one to perform hypnosis. Most people already know what they are willing to listen to and willing to purchase. All of the mental gymnastics is just daunting.
Don't think of it as daunting. That's your first problem. You feel inconvenienced by the consumer. That will project onto them and make them even more uncomfortable. Simply say you hear what they're saying and repeating their features advantage and benefits
As a customer if I told someone I'm too busy right now, and they come back with "why/help me understand...?" That would piss me off a lot. Silly tactic.
I know that, as a buyer, I feel distrustful when people not working with fixed documented prices ask me upfront about my budget. In my experience, they assume I understate what I can afford and raise prices beyond what it would have been otherwise. Given my experience, I feel uncertain how to prevent buyers feel the way I have felt. The only thing I could imagine is having prices printed beforehand. Happy for suggestions.
amazing value in this video. definitely worth money but thank you for sharing it for free with us that need a little more help or a new to sales. I never looked at certain things as a sale but theres ALWAYS definitely a sale going on. maybe not money wise but you're always trying to sell someone on something. thanks for this definitely subscribed.
Thanx Marc wayshak I've been studying alot about your concepts and how you word a conversation to create a result, brilliant stuff Marc thanx very much really valuable information cheers,
This is GOLD! Thank you so much - I work at a modeling agency and I enroll prospects into the modeling and acting classes if they do not have experience. All week I call and make the appointments (not cold calls). My problem lately is getting people to show up! Last Saturday I had 22 appointments with only 2 shows and I confirmed the day before that 12 were coming and they either cancelled or did not show. The biggest objections I hear at the appointment is "I can't afford it" or "I need to talk to my husband". We only ask for a deposit to secure their place in class, but sometimes its like pulling hair! Going to try some of these methods - again thanks so much!!!
great video. i liked that you iterated how if these objections came, that we failed as a salesperson in the "discovery stage".
5 ปีที่แล้ว +3
Nice video. The most common objections that we hear are the phrases, It's not for us, and, We'll revert back if our situation changes. How would you respond to each of those?
Thank you for the great video! You mention that what we need to do is to acknowledge what they've said, their responses, and then dig into it, (their reasoning) deeper. Do you have some roll play examples of these situations? Audio or video of these sorts of client info meetings, pitch meetings, etc. The things that you say in these meetings as you "dig in" to get more information as to their intentions. Thank you !!
I'm good with most objections, and some of the tips that are shared here I have used, my challenge often is that they are in a hurry to end the phone call that I can't handle it, but sometimes it might be that they are really not interested, but I always try anyways
My most common objection when trying to find a need for a product that a client hasn't necessarily came to look for is "my wife/husband deals with that" and I'm still trying to work around it, any thoughts?
What if, when they say that the price is too high and I ask and "dig deeper" to find out why they might say that, they tell me a competitor is charging £100 less for the same/better products with the same level of service. Disqualify?
this would be the part where you prove that your product/service is better. You ask them how much they really know about the product and if they don't know much give as much information about the product and the company in order to instill as much confidence in you, the product, and the company. If you get to this point and they are confident in all three, you would get into the "It's not in my budget" objection and take it from there.
I feel like if I say “why do you say that?” That they will just cuss me out and say “I don’t need to tell you that” I just get scared of people being angry lol
Prospect: Hello? You: (low none excited voice) Hi John. I gotta be honest, this is actually a cold call, do you want to hang up? Or give me 30seconds and if you don't like what you hear, you just hang up? Sounds fair? Prospects: Ok. You: Blabla. John, that was 30seconds do you mind if we talk for just 1 more minute? ... About that, but there is much more to it. Just to give you an idea. Cheers.
When they ask, "Is this a sales call?" Answer back: "Hopefully not the kind you are used to." That will get them to step back mentally for a second and separates you from the crowd.
Well damn, if that’s the first question you’re getting then you should prob reevaluate your initial approach when they answer your call. My guess is you’re maybe sounding too much of a salesperson off the bat. Gotta eliminate that commission breathe my guy.
You can ask counter question something like this Oh.. is it ? what sort of difference we are talking about ? i mean in %ge wise ? This will make customer reply you and you can make out if he/she is bluffing or it is indeed less than what you have quoted. You as sales champ should know your competition as well. Hope this helps 😊
Mostly about money. If they can’t afford it they’re telling you they’re broke. How hard is that for you to understand. Pushing back saying ‘can u tell me more’ isn’t gonna change their situation it will just infuriate them.
When you get I I need to think about it, agree, acknowledge and point out that when told that it tells me two things need to be addressed, 1. You are not interested ( if this is the case end of conversation ) 2.you are interested but just not sure, so mr. / Mrs prospect which it it for you? ( normally will say .... oh I’m interested but just not sure, ok so that tells me 3 things need to be discussed. Fit, Function, Finance....so ask is this a fit? (Yes ) would it help you Function better? ( yes ) ok so the only thing left to discuss is Finance. Let’s get you some finance options.... then close. If you say “ what is there to think about ? “ you put them on the defensive .....
Well if they really wanna buy your product or service then they should be looking at other options to do so. If they can’t come up with other avenues to get the service but they say they want it, then it’s more of a commitment issue & you most likely didn’t help them solve the real problem behind them wanting it in the first place.
This is why i dislike the sales position because this video is basically saying not to respect a customers decision. Most objections are a way of telling a salesman no but being nice about it. Now me i rather be honest and just flat out say I'm not interested and i expect that be the end of it. If a sales person than tries to overcome my rejection than I'm gonna get ugly cause at that point you're bothering me. I attempted to get a sales job but left right after training because i knew sales wasnt for me but i did learn one valuable gem. They told me that the product youre selling should sell itself! They didn't teach us about over coming objections, all they would have us do is demonstrate our product to the customer and they were confident that 9 times out of 10 the customer would buy it. If they said no then we would thank them for their time and leave.. yes it was door to door sales. And they only advertised by word of mouth. I get it though every company is different but i see alot of companies adopt the same kind of template. Sales is not for everyone that's for sure and i know that for a company to be successful they have to be able to sale their product but theres got to be a better way than to "overcome" objections. Just my 2 cents.
Anyone who’s new to sales “help me to understand why -” is a huge turnoff to anyone who’s even remotely familiar with how sales works. You can auto correct it to an open ended question of your choice to avoid people feeling icky about the sale. You should not have to ask a prospect this question directly, and if you do, you should at least try to use different words. This is my opinion but it’s the same for a lot of others I’ve had this discussion with.
Be sure to register for my free training on, "The Formula to Closing More Deals without Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
This guy is really good at sales . He’s smooth and in control without coming off as pushy
This is literally the BEST freaking video for how to diplomatically and respectfully handling communication within sales.
So so true
Yesss!
As a 29 year old failed artist at his first sales job at an rv dealership struggling to sell our tiny inventory after covid, this video was a sigh of relief. Like like like
How're you doing now?
We would like to hear back from you dude
Now the famous one is: I am going to get back to you when Covid is over!:)))
What works to counterattack this
@@JasonfromMinnesota Depends on your business, but I'm into b2b and I'd say now is the time to make this investment(purchase). to better position yourself when it's over.
@@alrickrock1828 same!
@@sarahcarr7343 Nice..what field you're in? I'm in digital marketing
@@alrickrock1828 I went from door to door solar panel sales to GoDaddy social media marketing to now predominately helping Real Estate Agents with their marketing strategy we do direct mailing and digital
I love your training videos man. I am in real estate now and have losing prospects all along not knowing what the heck is wrong with me
This video is great! I've been in insurance sales for awhile and overcoming objections with wishy washy customers requires one to perform hypnosis. Most people already know what they are willing to listen to and willing to purchase. All of the mental gymnastics is just daunting.
Don't think of it as daunting. That's your first problem. You feel inconvenienced by the consumer. That will project onto them and make them even more uncomfortable. Simply say you hear what they're saying and repeating their features advantage and benefits
As a customer if I told someone I'm too busy right now, and they come back with "why/help me understand...?" That would piss me off a lot. Silly tactic.
I know that, as a buyer, I feel distrustful when people not working with fixed documented prices ask me upfront about my budget. In my experience, they assume I understate what I can afford and raise prices beyond what it would have been otherwise.
Given my experience, I feel uncertain how to prevent buyers feel the way I have felt. The only thing I could imagine is having prices printed beforehand.
Happy for suggestions.
Great video!! I love the detail without being specific to an LOB. Real focus on the customer mindset and being confident in what you say. Love it!
you really helped me tailor my sales game i really appreciate YOU Marc!!
Awesome video, Boss!
What’s really great about this video on responding to sales objections is that it tells you how to avoid them in the first place.
amazing value in this video. definitely worth money but thank you for sharing it for free with us that need a little more help or a new to sales. I never looked at certain things as a sale but theres ALWAYS definitely a sale going on. maybe not money wise but you're always trying to sell someone on something. thanks for this definitely subscribed.
Love it brother, starting my sales journey in the music industry, glad a buddy recommended me this video, cheers!
Thanx Marc wayshak I've been studying alot about your concepts and how you word a conversation to create a result, brilliant stuff Marc thanx very much really valuable information cheers,
I just started in sales after a long career as a technician. In my first week I’ve seen ALL of these objections. Such a helpful video
hows it going now man?? about to start as well after being a tech
What’s the update? Are you still in sales ?
Talking with this man must be gold
The "I need to run this by" part was very enlightening for me. Thanks!
Thanks so much for the inside info into the psychology of sales...I'll definitely be more prepared for the attempts to dismantle my objections 😉
Thanks ! Been looking for this for awhile
great info. I'm learning all the objections right now to launch in insurance sales. Thanks!
Thank you for the tips and tricks. You are doing great job.
Great tips, Marc. Thank you!
I'd buy anything from this dude. He's smokin'
This is GOLD! Thank you so much - I work at a modeling agency and I enroll prospects into the modeling and acting classes if they do not have experience. All week I call and make the appointments (not cold calls). My problem lately is getting people to show up! Last Saturday I had 22 appointments with only 2 shows and I confirmed the day before that 12 were coming and they either cancelled or did not show. The biggest objections I hear at the appointment is "I can't afford it" or "I need to talk to my husband". We only ask for a deposit to secure their place in class, but sometimes its like pulling hair! Going to try some of these methods - again thanks so much!!!
I had a short time selling rainbow vacuum cleaners, they only showed to couples together..
Love this video! was really helpful.
This guy is definitely underrated. Thanks!
Amazing video, value pack. Thank you
great insights Marc!!!!!
I really liked it, thanks Marc
This tips are💣💣💣🔥, thank you Marc!
Great
Very Good Content I really enjoy watching all of your videos. They are so inspiring and educational
Great video a metric ton of value you got a subscriber
Awesome. Thank you very much!
Very helpful! Thank you
great video. i liked that you iterated how if these objections came, that we failed as a salesperson in the "discovery stage".
Nice video. The most common objections that we hear are the phrases, It's not for us, and, We'll revert back if our situation changes. How would you respond to each of those?
These impeccable insights shall prove instrumental as I embark on my new career as an exceptional Mercedes-Benz sales consultant. 😁 prove instrumental
Thankyou for this video sir 👍
This dude rocks. Great info.
Nice video. Very Insightful. Motivating for Life Insurance business. Thank you all the way from India.
Thank you for the great video! You mention that what we need to do is to acknowledge what they've said, their responses, and then dig into it, (their reasoning) deeper. Do you have some roll play examples of these situations? Audio or video of these sorts of client info meetings, pitch meetings, etc. The things that you say in these meetings as you "dig in" to get more information as to their intentions. Thank you !!
Dang. Well I need to rehearse a ton to possess this level of confidence when I speak to prospects..
Very nice and subbed!
Good tips !
great video!
Thank you so much
This is super great for salary negotiation.
Thanks for getting to the point and not having a bunch of fluff.
thanks sir you're the best
Great video Marc. Strong beard also 🧔🏻
I'm good with most objections, and some of the tips that are shared here I have used, my challenge often is that they are in a hurry to end the phone call that I can't handle it, but sometimes it might be that they are really not interested, but I always try anyways
Great content!!
Awesome!
Appreciated!
Everyone is a gangster until they say I'm not interested after everything you say 🤣
great video
Wao this is a gold mine
Great!!!
We receive quotes randomly, and customer expect a response quickly without giving you a chance to meet them, I wonder how these questions will work
waoooggoood job....love from india
Makes sense, totally understand.
Help me understand?
WHAT?!
You got my sub
Can we have more videos about avoiding objections before we get them??
Good video. I like when i understand 100% of the words. You speak clear English. That means not native speakers will understand you.
Iam working as a medical representative 16 years ago in Egypt and I really hope continue working in USA.
I am 39 years. Is there any chance
My most common objection when trying to find a need for a product that a client hasn't necessarily came to look for is "my wife/husband deals with that" and I'm still trying to work around it, any thoughts?
“Is it alright if we bring them here with us to discuss the value that our product offers?”
What if, when they say that the price is too high and I ask and "dig deeper" to find out why they might say that, they tell me a competitor is charging £100 less for the same/better products with the same level of service. Disqualify?
this would be the part where you prove that your product/service is better. You ask them how much they really know about the product and if they don't know much give as much information about the product and the company in order to instill as much confidence in you, the product, and the company. If you get to this point and they are confident in all three, you would get into the "It's not in my budget" objection and take it from there.
What if your selling to a trained salesperson, or your own mother?
makes totally sense, totally understand. help me understand lol
Makes me feel like Jordan Belfort
I wonder what percentage of sales come from long, drawn out discussions like these with a potential customer.
I feel like if I say “why do you say that?” That they will just cuss me out and say “I don’t need to tell you that”
I just get scared of people being angry lol
Is this a Sales Call? If I say "Yes". The customer immediately disconnects the call. How do I overcome this?
Prospect: Hello?
You: (low none excited voice) Hi John. I gotta be honest, this is actually a cold call, do you want to hang up? Or give me 30seconds and if you don't like what you hear, you just hang up? Sounds fair?
Prospects: Ok.
You: Blabla. John, that was 30seconds do you mind if we talk for just 1 more minute?
... About that, but there is much more to it. Just to give you an idea. Cheers.
When they ask, "Is this a sales call?" Answer back: "Hopefully not the kind you are used to." That will get them to step back mentally for a second and separates you from the crowd.
Liked a lot
Well damn, if that’s the first question you’re getting then you should prob reevaluate your initial approach when they answer your call.
My guess is you’re maybe sounding too much of a salesperson off the bat. Gotta eliminate that commission breathe my guy.
Tell them you haven't decided that they are a good fit for your product yet. So it's not a sales call yet.
You sound like Tony Robbins😀
That's tony brother
@@archiemegel1013 Hahahaha 😀
your competitor quote is much lesser then your proposal. How do I react to it. Kindly guide me
You can ask counter question something like this
Oh.. is it ? what sort of difference we are talking about ? i mean in %ge wise ?
This will make customer reply you and you can make out if he/she is bluffing or it is indeed less than what you have quoted. You as sales champ should know your competition as well.
Hope this helps 😊
@@chandubai Thanks chief. means a lot. This would really help me.
@@vikramathithan1432 you are welcome 😊
Didn't get the free ebook or the template after watching the 40 mins video.
It’s always a Karen 🙄 4:43
Tony Robbins? Is that u?
Mostly about money. If they can’t afford it they’re telling you they’re broke. How hard is that for you to understand. Pushing back saying ‘can u tell me more’ isn’t gonna change their situation it will just infuriate them.
I freaking hate when they say "I need to think about it". Wtf is there to think about it lol
When you get I I need to think about it, agree, acknowledge and point out that when told that it tells me two things need to be addressed, 1. You are not interested ( if this is the case end of conversation ) 2.you are interested but just not sure, so mr. / Mrs prospect which it it for you? ( normally will say .... oh I’m interested but just not sure, ok so that tells me 3 things need to be discussed. Fit, Function, Finance....so ask is this a fit? (Yes ) would it help you Function better? ( yes ) ok so the only thing left to discuss is Finance. Let’s get you some finance options.... then close.
If you say “ what is there to think about ? “ you put them on the defensive .....
Larry Lewis love this! Heard it on Victor Antonio’s channel as well.
8:05 mins prolly got the most info that you’ll need
"Help me understand how your decision making process works" is far and along one of the dumbest questions anyone wants to hear when being sold
1:00 your price is too high
Objections?? Build value! Lol. There now you don't have to watch the video.
how to handle when people say, "my paypal is not working"
Well if they really wanna buy your product or service then they should be looking at other options to do so. If they can’t come up with other avenues to get the service but they say they want it, then it’s more of a commitment issue & you most likely didn’t help them solve the real problem behind them wanting it in the first place.
I love this shit !!!!!!
Fuckin’ customers
O
This is why i dislike the sales position because this video is basically saying not to respect a customers decision. Most objections are a way of telling a salesman no but being nice about it. Now me i rather be honest and just flat out say I'm not interested and i expect that be the end of it. If a sales person than tries to overcome my rejection than I'm gonna get ugly cause at that point you're bothering me. I attempted to get a sales job but left right after training because i knew sales wasnt for me but i did learn one valuable gem. They told me that the product youre selling should sell itself! They didn't teach us about over coming objections, all they would have us do is demonstrate our product to the customer and they were confident that 9 times out of 10 the customer would buy it. If they said no then we would thank them for their time and leave.. yes it was door to door sales. And they only advertised by word of mouth. I get it though every company is different but i see alot of companies adopt the same kind of template. Sales is not for everyone that's for sure and i know that for a company to be successful they have to be able to sale their product but theres got to be a better way than to "overcome" objections. Just my 2 cents.
how can this help in the fortnite travis scott burger concert
@UnintentionalASMR
Karen is kinda hot 4:52
who wanna role play with me i’m trying to get better plz i’m just 18 and i’m doing sales😭
Recreating Jordan Belfort content and labeling as your own, eh?
Jesus Christ same generic responses from all these guys
Anyone who’s new to sales “help me to understand why -” is a huge turnoff to anyone who’s even remotely familiar with how sales works. You can auto correct it to an open ended question of your choice to avoid people feeling icky about the sale. You should not have to ask a prospect this question directly, and if you do, you should at least try to use different words. This is my opinion but it’s the same for a lot of others I’ve had this discussion with.
Do you guys realize that teaching sales is nothing but teaching how to manipulate people?
Then why are you here 🤡
Sales has always felt so freaking manipulative and I hate it
*no need to share with salespeople what I need to do/think/mull over*
I'm not interested in this video, why? Too much chit chatting and not getting to the point.
This job is about 7-9 thousand.
I can't afford that
Why?
I have no money and bad credit