Steering Wheel Problem! Hyundai Sonata 2011-2013 (YF)Steering Column Noise
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- เผยแพร่เมื่อ 7 ก.ย. 2023
- After mistakenly misdiagnosing a complaint of a clunking noise in the steering column, the electronic steering motor is removed to find damage inside of the steering columns gearbox.
Misdiagnosis! Mechanic was Wrong! • Misdiagnosis! Mechanic...
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couldnt you have swapped the miss diag part back and sent it back..
Did that have to be installed in a specific rotation to level out the steering wheel?
Good job. I have been there done that before. Takes a big man to show his mistakes on TV. Keep you head up
My comment on part one was a little harsh. Sorry about that
"shit" happens to nice people. But you Ray took advantage of it, calling it learning prosess, quite expensive tho, for one little part, in specific vehicle and style of powersteering in it.
In my mind, even I am not mechanic, thet profession is constant learning prosess, new models of cars and equipment to handle, now electric ones are coming also.
But when you get that plutonium povered De Lorean fixed, You can do what ever comes to your shop.
If I was the customer in this case, because of Rays honesty, I would have told him I will pay for the part and he could just eat the labor. Honest mechanics are hard to come by.
Agreed!
I did that with an engine repair.
Honesty and integrity!
Covering his hard (out of pocket) parts seems a fair compromise. He does have the new part, so there's some added value.
The only problem is there was nothing wrong with the old part.@@jameswyatt1304
This channel is pure mechanical therapy!. Ray deserves all the success that is already in his life. And his family is beautiful on top of that!!
Ray, we can't win 'em all and big respect for your willingness to make your mistake very public and also to learn from those of us who have dealt with this issue in Hyundai's in the past. As they say, all's well that ends well.
Everyday we learn something new.
Kia's develop that "clunk" too. Should have been a recall and dealer repair but oh well. You're truly an Honest and Upstanding Man for owning up to the mistake. We all make them ! The true difference is how You deal with them and You Sir are Aces in that department. Wish I lived in Florida or You lived in Tennessee. We need more honest mechanics like You
Yeah our old Hyundai had the same fault at around 60,000 miles.
Ray just be careful with that word(bugger)..😂
@@pennybeacham6461 🤣
I love that you were honest enough to admit you made an error and to accept the loss that error cost you.
Too many shady shops out there would have just stuck the rubber bushing in after discovering the mistake and charged the customer for everything including the unneeded $200 part.
Exactly
They say Stevie Ray Vaughan missed a note here and there...
Your an honest man Ray and a great mechanic. I'm glad your also not to proud to learn and admit error.
Ray, this video will save a lot of technicians some grief! Nice job! You’re never too old to learn from your mistakes!
Happy hour(s)at the 'Pry Bar'🎉🥳
A lot of dismantling required to get at this cheap part - not a good design.
Excellent Job Ray. I'm so glad we were able to help you with this one. I've done this job and this little rubber part is not a part you would expect to see in the column.
Engineers don't you love them
I’ve seen and used on a larger scale rubber inserts like this on pump coupling!
But to see a piece like this where it was located boogles the mind.
That is something you'd see on an old washing machine....
Great to see the community assist on this one. Any day when you can learn a new thing is a GOOD day.
I liked his description of compressed air 😅.
Well done Ray. Just shows what an honest man you are!
He had no choice, what are you talkin about?
Hey Mr. Ray! A word from the previously injured (lol) For YEARS my beautiful wife insisted I take my wedding ring off before beginning work. Did I listen? Of course not, unfortunately. I'm an aircraft mechanic for United Airlines here at Orlando International Airport. One night, a large component I was removing fell and crushed my wedding ring flat against the ground . Long story short? Thankfully our fastest thinking fellow mechanic and Red Cross Certified grabbed his cordless rotary disk cutter and quickly cut the ring. I went for an x-ray and the attending doctor said, typically the ring finger "departs the promises! She actually said that. (Lol) Please be safe and remove all jewelry before work! Good job here, BTW! 👍 👍
Good advice but not only carrying out mechanical work. I closed the door on my wife's car a few years ago and my wedding ring caught on the edge of the door and dragged my whole hand into the door pillar and I ended up with some crushed fingers. I didn't break any bones but lost a fingernail a few days later. No more wedding ring after that. Men's wedding rings are usually much larger than their wives hence the greater danger
Dealer sold it, could have asked, why do you want this, oh, it's usually not that but this...parts experience matters
Your right but most Parts shops give to poops what you want the part for, yes a good Parts Counter Work with Mechanical experience may inquire what it's needed for but every car I've ever owned if I went to the dealership they didn't care what I wanted the part for but that just that I was buying it.
Ray - I'm sure that you were being careful, but I'm always wary when working on modern steering columns that have steering wheel airbags. A crossed or shorted connection could conceivably activate the airbag trigger, which would not be a pleasant experience if it went off at close quarters to face, chest or fasteners (aka "the region").
Personally, I would've disconnected the battery before futzing around with the electrical connectors in the steering assembly.
Once the steering electrical connectors have been reconnected after the maintenance, getting out to reconnect the battery ensures that you're not going to be injured by the airbag going off if there's a problem with it, as you won't be anywhere near the steering wheel when power's restored.
Ray disconnected the plug.
He did disconnect it. Pay attention.
He actually didn’t touch any airbag connectors during this repair. No need to disconnect the battery.
Good advice. Better safe than sorry.
Curious noob here: is this only a Hyundai/Kia thing? Do other manufacturers have similar issues? How do others solve the internal mechanical connection?
Have the literal same issue, you saved me a lot of digging around the steering hardware with this video, thank you!
This show of honesty and not charging the customer for unnecessary parts will definitely gain you more customers. Pity more garages aren't like this.
The best thing I like about your work and you Ray, is your attention to all detail. Yes, you explain everything very well. Yes, you do great work. But, the best part is attention to all detail big or small. You're not afraid to call yourself out on something you did wrong or what you could have done better. I consistently recommend you to everyone I can who are trying to learn mechanics or the little tricks to things to make life easier for the repairs they do. I want to say that I've been watching you now for almost 3 years and look forward to your content every day😊 I may not comment or like everything, but do know I watch every single video on this channel and do my best to watch everything from your second channel. I watch wifeunits also and subscribed to all 3❤
Live streams, I only catch sometimes, but I'll go back and watch them if TH-cam will let me😅 You're a great man, Ray, and I really do appreciate everything you put out here! I've been a mechanic now for 30 years, and you still teach me new things or better ways to do a job daily!
Thank you for everything, Ray!! Much love and respect from Lakeland, Florida
And Ray puts every nut, bolt and screw back in its original place. I had a clutch replaced and they failed to put a lot of accessory items back on; they weren't essential per se, but they did have functions to secure components and should have been put back in place. That's sloppy work - I scratched that shop off the list.
Hi Ray, here in the UK we have a saying, a man who never made a mistake never made anything. Keep up the good work 😁😁🏴😎
Hi Ray, greetings from Norway! I love your channel and I watch ALL your shows, because I want to LEARN! So seeing you misdiagnos is no big deal, just a reminder that you also learn from your mistakes. I say those to fail totally are those who didn't even try. I do my own maintenance now because I watched you first, and I can do it, Thanks to YOU!
You're a good man! Its difficult to work for free as a self employed businessman... but we the viewer learned your integrity is your advert.
Customer gets free part!?!? You are truely an honest mechanic!!!!!!!! Thank you!!!!!!👍🏼👍🏼👍🏼👍🏼👍🏼
My 2013 Elantra is needing the same thing replaced, and I honestly have been putting it off, because other videos I watched were a bit helpful, but not THIS helpful! ❤ It looks like I will be finally fixing my car next weekend! 😂 My car started this issue at 75k miles....
Your car is harder to do than the one in the video. If you've never done one before, you should get the procedure out of the workshop manual for your vehicle. Also, be careful. Its a very heavy part, and you don't really see that in the video. After you remove al the bolts, the column drops down and inch or two and catches on a safety hook. When you go to drop it down, get underneath the column like you're bench pressing it. It would probably be a good idea to have someone there to help you lower it.
@@AT-wl9yq- thanks so very much for these tips! I greatly appreciate you! 🙂
I have a 2013 Sonata, and there was some sort of recall with the steering column that the dealer fixed for free. Check for any recalls or ask your dealer first.
@@marks_02 There's a TSB on the "flexible coupling" (Hyundai's term) for 10 years/100k miles from in-service date -- it's a TSB, not a recall.
i really feel for you. working under the dash is the hardest job. no room to work and a sore back as a bonus. i been bitten many times by those sharp edges of the medal and the cuts from them hurt for hours
I believe you would call that a love joy connection, they use it often in hydraulic motor to pump connections on heavy equipment and log splitters.
Good on you for not charging the customer for wrong part.
Good morning to you Ray , I learned today you can make mistakes and learn valuable lessons on how to avoid problems . Owning up to these mistakes is the right way to do that . Have a great weekend bud. Great work on that Delorian too.👍🇺🇸🔧
Sometimes learning costs us... but hey you fixed it and like you said, you have a cool little driveshaft for a Frankenstein project 👍 Hope you have yourself a great weekend Ray 👊
This falls under "tuition for continuing education" and I love that it's a free public education thanks to these videos.
I have that same issue on my 2013 Lexus and they also want to sell the whole steering collum at 4,000 dollars at the dealership instead of replacing the part. The part is almost identical to the one you have shown us and the part is 10.00 or less depending on where you buy it. Here is the part number in case anyone wants to see it.
lexus 45254-28040 damper, electric power steering, I just want to say thanks for doing the follow-up for us.
Not only do I appreciate your honesty, I also appreciate your owning up to a failure that you no doubt corrected.
Looks like a LOVEJOY shaft coupling! I've replaced the "spider" in quite a few of them.
THIS! I was racking my brain trying to remember the name of that coupling (I used to work on automatic doors and they are used in some of the mechanical actuators)
ah the spider gear as it’s known. used in torque applications. i replaced one in my log splitter hydraulic pump. it was a love Joy. Good job on the repair and your honesty for the yoke and driveshaft mistake. the spider gear was designed to keep the other parts from breaking.
Thank you for teaching us at your expense and your honesty.
Ray your the best!
Mechanics at admit, "I did a opps" and own up to it gets you a lifetime customer. Happy for Ray.
The most important aspect of your diagnostic abilities is that you are very thorough and won’t give up. You win customers over with that.
that part is called a "spider" in industrial applications. Its the center part of a flexible coupling assembly designed to absorb shock and account for slight radial misalignment of the input and output shafts
Isn't it known as a 'Lovejoy' coupling?
That's a brand name, like channel lock , or kleenex.
Great job Ray. As an apprentice mechanic it's great watching a seasoned mechanic like you work! Learning little tricks are nice, but to me it's the mindset and work ethic that you display that's the best teacher!
patience and an even temper.
Very rare very honest mechanic is why I love this channel
The technical name for this piece is a "spider coupling". This type of connection is called a "lovejoy" . .....and we are still learning something. Great video!
Hyundai refers to it as a "flexible coupling." 🙂
I am honestly surprised you hadn't done one of these before, since it is such a common problem on so many Hyundais and Kias. Maybe I just have more of them in my area, so my shop has a stock of these bushings to save time.
maybe a wonderful script, write off as ad cost for his honesty, now he gets more customers, $300 bill cover the shaft easily.
Hyundai extended the warranty on this part due to the number of failures. I'm guessing most of these repairs are done at Hyundai dealerships as a result.
Thanks for the video. We learned something today from you admitting your mistake. It take a big man to do that! Thanks again.
Thanks to this video I can go into the dealership and tell them exactly what I need done on my car and not get ripped off.
You've shown your integrity on this job by admitting you misdiagnosed the problem and not charging the customer for the shaft part. You could have told the customer there were two problems and charged them for both parts. But you didn't, you accepted the error.
everyone makes mistakes , consider yourself lucky you chose the right wife unit
Good day to you, Ray!
Thanks for posting this video. After watching the last video, I commented about you leaving us hanging. I was hoping you would let us know the fault and repair.
Thanks Ray. Much appreciated. 👍
A 'Lovejoy' coupling. I believe the proper name is 'Jaw Type Coupler' and the consumable part is called a spider. We use them in electric motor connections fairly often.
Just goes to prove, no matter how sure you are that you've fixed it. Always check that you have. Respect for showing that even the best can be caught out.
Another nice video. Your videos are always educational and enjoyable. If you get another Hyundai with same issue, you and whoever watches this will know what to check first.
In some ways it makes sense to have that rubber piece. That way it is the weakest link therefore the first to fail. Much better an $8 part than having to replace the motor or other end of it. Just a pity it was not easier access. Eg motor downwards just up behind dash undo, drop it, replace rubber joiner and all done. But, it is what it is. Great video and thank you for sharing with us all. I did laugh at the start when you called it a Santa Fe which is the SUV instead of a Sonata. Keep happy and safe everyone :)
Hyundai engineering gives zero thought to repair. Even something as simple as a rear brake job on these involves unhooking part of the suspension just because a bolt head is in the way of removing the calipers. Throwaway cars in my opinion.
@@v12alpine I have 1777k on my Santa Fe but agree...they did not engineer them to be simple to work on. Aside from the rear brakes, rear pillow ball in the suspension are terrible to get out, most of the rear suspension will also rust together in salt belt states requiring a fire wrench or saw. Also the parts can get a bit spendy because the only source for many is the dealership. Simple things like caliper bleeder screws you cannot get at the part store and the Dorman/HELP universal ones will not thread....yes they are still cheap at the dealer but Hyundai dealers are rare outside of cities so you lose more time and have to drive further. Still love mine and gonna drive it till its time for the boneyard.
@@v12alpine I wouldn't say throwaway, but yes they don't engineer things to be fixed. I've got a kona EV, which i love, but it's got a wiring issue, it thinks the left blinker bulb is out..but it's not..turns out they put a ballast resistor in for the led signals in the rear rather than just program it to expect the lower current (assuming they aren't just using a blinker relay). Then they buried the rear lights so deep you have to drop the rear bumper to get at them. I haven't had the energy to figure out how the hell they clipped it in.
oh, and they put in a backup manual pull for the charge port door!, but they didn't' do the same for the pin that locks the charge cable in. guess which one of the two failed?
@@animefreak5757 two family members both owned a sonata and both had major issues with a recalled shifter the dealer could never fix and eventually traded them in for toyotas and hondas.
@aaronturner1072 At least you don't have to take the front bumper cover off to replace a headlight (I'm looking at you, Ford).
I watch all your videos so I saw the misdiagnosis, it's just part of the job, but you made it right and that's what is important hope y'all have a good weekend
We're here for you Ray. You help us daily, so we pay it back when we can.
That's a spider coupling, introduced by the Lovejoy company. They make them in harder materials, 29hz15 from Grainger might fit.
Parts might be cheap, but that labor has got to be high...
also known as a Boston coupling....prevalent in industry for connecting motors to a geartrain where a flexible connection is necessary.
Yep, $5 part, $400 labor.
So is that the difference between expensive cars to cheaper ones? Ive never heard of that part going out before. another thing it amazes me how you remember where every single connections goes back! great job, love the channel
I’ve done so many of these that I’ve lost count. The part costs a couple bucks but the labor is what hurts.
So stupid to use a plastic coupler, and as far as I know there’s no metal replacement out there
@@mwoodall13it’s the wrong type of plastic. “Programmed” obsolescence.
it's another source of revenue for the manufacturers
@@hirisk761not really the part is so cheap there is no profit in it and the manufacturer makes nothing off the service call. Where the manufacturer benefits is reduced cost of production, they may only save a couple of cents per unit on a substandard part like that but a couple of cents a couple of hundred times per car and thousands of cars manufactured = a very substantial saving and more profit for the company.
That part is needed for the automatic lane keeping function.
I cry after a minute under the steering wheel, Ray does a 2.5 hour job, one handed, while filming and narrating, in 100 degree 100% humidity, and never complains once. Damn!
Integrity is a very misunderstood but incredible virtue. Congratulations Ray, you have Avery, very rare quality.
America First 🇺🇸
Jesus Christ saves TODAY and always 🤍🕊️❤️🔥⚡🌹
I learned that you're a straight-up guy Ray. Hope others learn from your example.
It took me and two other people to get that column back in, you must be a magician to get it up by yourself
First
This is a perfect example of why Ray has a ton of business. Honest work for a fair price. The world needs more people like you! 👍
As a contractor, I had to eat the cost of my mistakes as well. Sure, I could have lied and found a way to get the customer to pay, but that's just dishonest and I wanted long term customers.
I'd rather eat a few dollars and keep my good reputation, and I'm glad you do the same, Ray. Your customers are extremely fortunate to have you!
I started watching Ray because he test and retest to make sure that the repair is what is needed not just what a diagnostic tool points at. Só many shops don't take the time to make a correct diagnosis! Ray has a great association of friends that do a weekly podcast on Wednesday evenings are are great guys and will provide information like this particular problem for free even when it cost them to learn! Can't say that I watch all content but most of it and would recommend that anyone wanting to learn to use this channel as a good educational tool ! Ray is not a dealer or model specific guy even íf he does prefer a "DirtyMax" over a Superduty. lol
Great content as always!!!
Dont you hate the videos where it always goes perfectly? Reality isnt that perfect, thanks Ray now ive learned something new, appreciate it
Glad to see Ray uses His viewers as a source of information.
"High pressure mixture of Nitrogen, CO2, Oxygen, Argon, and a few other intert gasses. . ." Ray, I love your nerdy little tidbits like this.
Bravo, Ray. Lesser men would have buried this video set, even though the potential for all of us to learn something new is over the top. You learn something about character when facing adversity.
You sir are a true Professional... Admitting error.... Making it right for the customers and acknowledge learning.
Your a good man Ray you made an honest mistake and because of that you bit the bullet and owned up to it honesty is key and that customer will be garunteed to use you in the future you for sure gained that customers respect dont ever change man this world needs more people like you
I wish I lived closer to your shop. You would be the only one working on my vehicle
Yeah I'm not paying $500-800 for such a common issue. Guess I'm doing it myself. Time to get in the nitty gritty.
Edit: came back to say thank you for this video. Although I had to make a few adjustments not having the same professional tools as you I was able to successfully replace the part yesterday and my car is running smooth and silent. Never in a hundred years would I have imagined being able to do this myself. Bravo to you!
Wot a guy honesty will be his reward when people hear wot he did they will flock to have him repair there cars ❤
I truly wish I had a very good and honest person I could trust to work on my cars
At least you showed it doesn't always go as planned
good morning Ray, this is your friend Alice in California that owns a towing company. As I stated in my last comment. We have exact same vehicle in our shop with the exact same problem. We also thought it was the intermediate shaft. However, the only difference is, I was able to hold onto the intermediate shaft and realize it was not shaft. I did learn later it was the very part you just replace. watching you replace it helped me. Thanks for the great video. Take care my friend.
13:53 PST should make one of these gears. They make graphite impregnated polyurethane bushings for suspension systems. Polygraphite, it might survive in there because it self lubricates.
The shortcut by dropping the column from the top of it should only take about maybe 30 minutes ideally. The labor quoted by my dealer was laughable and involves doing so much extra work when it isn’t necessary lol.
The only extra labor Ray omitted was to remove the bottom half of the steering column cover (2 screws) so that he could unplug a few additional connectors to provide additional strain relief on the wiring harnesses, plus removal of the air vent to prevent breakage of that flimsy plastic part (1 screw). Total additional time for all of that = 5 minutes, tops.
Up north, we call it a LOVE JOY coupler.
A 'Cush Drive'. Similar to the drive hub on a road bike.
My thought exactly!
Ray as for the parts the customer will still win because the steering shaft was 10 years old given the amount of disassembly I'd comp the labor and charge for the shaft. I maen with the new gear part and the new shaft this baby will be headed to the shredder before more work will be done. And do understand diagnosing these convoluted systems, given how well you treat people and you cannot give legitimate work away, the parts installed at a minimum should be billed, regardless. Now in the interest of honesty and full disclosure I would explain to my client the process, the benefits of the body of work done and offer a nominal discount for the labor specifically called out for the steering shaft replacement and pass the steering shaft part through at cost.
After all any other shop in your area doing this job I just about can assure would be 20% to double your price. Don't beat yourself up or sell yourself short when you did put the customer's interests sincerely first.
Transparency and honesty will always be best in the end.
Why does every dang connector have a different clip method? Your patience is legend.
damn. props for righting the wrong. Surprised you left the car running before you dropped the column
Impressed with listing the gaseous composition of atmosphere in order of abundance. Somebody paid attention in science class! 👍👍👍
the name of the part SET (in engineering) is a coupling The type is a "spider coupling" and the rubber-like part is the spider. There are curved jaw spider couplings (I believe that is one) and pin spider couplings. (as seen in 1997 Whirlpool Washing machines) and a couple of other types of spider couplings with names based on the parts that engage the spider from either side.
The car maker might have their own name for it...
Good day Ray, I learned that you are a good guy to listen to. A real credit to the automotive repair industry !! Love the content. 😊 Every day you help me to have a great day.
Great video ! Looks like you and your customer both got the shaft 😂😂
Now people see part of the reason why a good mechanic is expensive, it's easy to miss the problem. This wasn't a very expensive whoops, but it could have been . No one is perfect, but you do a great job.I have seen engines pulled for knock and vibration that was a missed trans problem.
DAMN DUDE My wife has been having this issue ever since she brought her sonata in for a recall the tech told her that nothing was wrong they can't fix it it was part of the recall. If I need to take this car in for this that shouldn't be to bad of a bill. Thanks for the info man you're awesome.
Used a lot of those repairing gearboxes, etc. as a machinist/mechanic in textile industry. We called them spiders (not sure of the actual term). They were a constant source of problems in some ways. Nice to see you properly diagnose and repair this and appreciate your honesty in a business where the few give a bad reputation to the many.
I came to say the same thing. Glad I checked before commenting the same thing.
I was in the same field as you for many years in the food processing industry and am very familiar with the coupler. We called it a spider but I gotta say, I've never seen one completely degrade regardless of the size of it or the torque demands. It's a logical use for one in this application but they appear to be a garbage compound that most likely was chosen to save a few pennies.
Lovejoy coupling and element (spider)
I worked in a soybean processing plant and we had those Lovejoy couplings for 5 horse to 150 horse.
REALLY Believe it Ray...there are some smart people in commentland..🦉
I found a Rainman in the town we recently moved to. It's like discovering gold. Find yourself a Rainman. I had a weird sound in the steering column. He checked it out, drove it a few times. Could not duplicate the problem. How much? ...nothing
Nor sure what you call these coupling in the US but here in the UK they are known as a ROTEX coupling or a ROTEX transitory coupling
I believe that part is called a lovejoy Ray. love the videos Ray Im so glad to meet an honest and funny mechanic keep up the good work Ray
100 years ago a steering column joint bushing on a 1981 Renault Le Car. Thank God none of the new electronics tied to it.
I have seen worse locations for a Love joy coupling but not many. well done.
It's nice to see that they're still folks out there that have integrity.
Ray you are not just a good Mechanic but you are a professional honest mechanic
Ray you are truly a breath of fresh air in your honest and willing to admit errors. But I do have one small request... when you vacuumed us, I think my eye glasses got pulled off. When you empty the shop vac and you find them, just toss them in the mail, no rush just when you find them.🙏💜
He sucked my eye!!! Ray please send it back!!!
Thanks, Ray. My late dad’s Hyundai does this and my mom is trying to sell it. So 4 screws, 6 bolts, 3 torx screws, 3 nuts, $8.00 spider bushing, your knowledge, and a buttload of connectors are all that stands between me and smooth steering.
It's great to see a mechanic admit his mistake, it's a shame all mechanics aren't the same if they were the motor trade would be a better place.
Pure Honesty Ray goes a long way in the Mechanics realm. Great Job Ray
I appreciate that you are just human, like the rest of us.
Shout out to the people that posted their comment that helped Ray out!