It realllyyy depends on the crew !! I once had a 13 hour flight with Singapore airlines and the crew was really reallyyyy bad. But on my other flights I had the best crew ever !!!
Agree to a point and actually prefer them to AirAsia. However having travelled for years with MAS they have sunk pretty badly. I have flown transcontinental as well as domestic on countless occasions and I prefer to choose alternative airlines if possible.
I have flown with MAS economy class almost every week for 6 months straight and I have never encountered any bad experience with them. It's unfortunate Josh caught them on a bad day.
My wife and I fly on Malaysian Airlines several times a year on 1 or 2 hour regional flights (SIN to/from KL, and BKK to/from KL). We fly business class and we have been treated well each time. Also love their premium lounge at KLIA.
I'm a surgeon and fly on Malaysia Airlines many times each year and I rate it pretty high. I do about 20 flights each year for the past decade so I've clock a lot of km on a few carriers.
Economy or business, I've flown with MAS almost the time and never ever regret my experience with MAS. Services were good and cabin crew are kind and generous.
what second chance?! Com'on! One swallow doesn't a summer make! Grow up, man! How many chances do you give to poor or run-on-the-mill services of American and European Airlines? The top best 3 to 5 airlines are still from Asian and the Mideast.
I married a Malaysian girl many years ago and we live in Europe so we fly twice a year to KL, mostly with MAS to avoid any further connection taking longer to get there. A couple of time we flew Singapore Airlines, that I consider the top airlines ever, but it takes one change and longer time. Must say that I have always been treated well, both flying Economy and Business (thanks to the free upgrades earned through the Enrich scheme), so I was surprised when I watched your first video showing the poor experience you had on board.
I am a Malaysian, I tried both economy and business class products. In economy i would say that they has this double standard treatment. This is 10 years back. However, i tried their economy class 3-4 years back and most recently yesterday, they did pretty well. They came to me whenever i press the call button and treat me accordingly. And thanks Josh for bringing this up, at least Malaysia Airlines would improve on their services in all classes including economy class because we paid for the flight and their services. Thanks again Josh, hope you will fly with Malaysia Airlines again.
umm.. don't seems unfair to compare economy with business pluss it's shorter flight.. also it's betwen 2 big tourist destination... (if they not serve their best they'll probably doom)
Trust me they would definitely of known he was travelling that day. Some names will have a ‘ flag ‘ next to them in the system. Commonly known as a promoter or detractor. Either way your ‘ story / previous ‘ will pop up as soon as you make a booking and all parties will be informed. That’ll explain the 1/10 to 10/10.
Or the flight was good and u cant judge the whole airline just because of one bad flight.I have flown Mas so many time and never encountered a bad experience
@@troodon1096 My comment literally says I have flown MAS so many times..I have flown MAS for the past 5 yrs coz of my work which is mainly in Asia like Singapore Indonesia Vietnam and more which is prolly enough for me to say its decent and good enough.I fly economy all the time.I have only flown business 3 times and both r good.I am not saying they r the best but they r decent and they reach the good level.Its common to have a bad day 24/7 and Josh was the victim of that bad day.So why would u want to judge the whole airline just because of that one flight attendant?Its not fair for the airline as MAS isnt a big airline such as Qatar etc.So one bad review can change their business when it was only that one flight attendant who was at fault.And because of these toxic ppl everyone else will not fly MAS and the business will go down and the other staff that didnt do anything wrong...they lose their jobs and all will shut down coz toxic ppl in these comment section spreading hate.
Yes I agree.. you dont need to put the title as putting myself at risk??? Why would you do that? If anything I think they have redeemed themselves and you are happy with your flight so I dont understand the logic for the title of your video?
Thank you. I don't understand it either, I don't like the Clickbait titles. He did the same thing with Air Canada, "THREATENED AND SILENCED BY AIR CANADA" and guess what??? He got a free upgrade to Business Class on his return journey.
Am I the only person to notice that Josh was actually on an Airbus A330-300, not a -200? Update 10/9/19: someone liked this comment so I confirm I’m not the only person who noticed.
Glad that you enjoyed the trip this time, @Josh. Smooth landing and my favourite authentic Malaysian food are the main reasons for me to fly with MAS and my budget can only afford the economy class:)
I couldn’t imagine how nervous you were (it’s in your face) before you step inside the aircraft, good you’re still able to give us a quick tour of your seat. What a relief. Stay safe!
I had always flown Malaysian Airlines and to be honest had no problems at all. I think yours was one in not so often case. Feel sorry for them that times are not good and they have a shaky future. Hopefully there will be a turn around for them soon. Love the crew and the service provided. Pilots handle their aircraft well. Always smooth take offs and landings. All the best Malaysian Airlines.
I've flown MH on quite some occasions, and I think it all leads to the crew attending you. On some flights, the crew where exceptionally happy to help beyond what they had to do (even in regards to prepare for my instagram shots!), whereas on some flights they do minimal. Nice of you to give them a 2nd chance, and good job MH in your recovery! btw, I didn't know about that button + blanket thing.
Walt Disney was supposed to have said “the customer may not always be right, but the customer is always the customer!” Kudos to Malaysian for getting it right this time and into the future.
Marcusian Aviation sorry to spoil your image of Mickey Mouse may be if you research his life you will find plenty to get annoyed with, in particular would you want to work for him!
Kalyan Nakata - I generally agree with your sentiments and it costs nothing to be polite. Where it gets confusing is that every airline will have their own rules and customs ie Arab carriers may not serve alcohol at Ramadan and not every westerner knows when Ramadan is happening, this could cause problems. Generally be nice to people and they should be nice in return and always remember that we don’t know what personal crisis the passengers or crew are going through. If crew members cannot carry on with their jobs because of their problems they should have a day off sick. If passengers have the same issues maybe they should walk. 🙂😊
I have flown MH regional business class on several occasions, and I found the service consistently very good (almost SQ levels). I was surprised by Josh's experience the first time around.
I have flew a few times on SQ Business (777-300ER) and MAS (A330) from AKL to MYS, MAS Business Class service is pretty okay comparatively, SQ offers a much robust BC in terms of service attentiveness and overall experience.
What a great life lesson for all, Josh. Bad experience first time? Get back in the saddle and try again. I really admire your strength of character and integrity. Love your reviews even though I only fly one airline.
Josh Josh you are something. I give your credit for your guts. I think you deserve an A++ for even trying. As I had mentioned earlier my experience with MH was exceptional. There was an episode where I was staying at an airport hotel at Sydney. The hotel staff was like stiff and when I saw the crew of MH I greeted them Selamat Siang and they responded with huge smiles which made me feel better. I do fly them domestically in East and West Malaysia and the food was good. I am glad that you also returned with an objective view instead of pre-conceived ideas/prejudices . I am beginning to love your reviews. Well done senor and thank you once again. Why did you not see us in Singapore lol +
Personally, after everything that happened in the past, I would have a hard time flying them again, but you did it anyways! Pity they knew you were coming, but the fact that they were doing their best to make your experiece great shows that they truly wanted to redeem themselves. Thank you for your honest and genuine review, I am looking forward to the next one!
Honestly, I don't even know who this guy is until I read in the news about some guy took it to social media about Malaysia Airlines and the internet kinda blew up. That's it. I'm only here to watch the review about MAS.
Whether it’s business or economy, everyone’s paying for their flight and hence it’s the crew’s responsibility to give the customer the best experience. They’re also getting paid for that fml.
.. hi 👋... I as a malaysian.... can genuinely say you doing a great job with your sincere comments and review about the airlines....not only malaysian...... so I think people out there should be thankful for someone like you giving us the genuine feedback without bias for the good of the airlines and country..... bravo 👏 my good man 🤗🙏👌👏👍🇲🇾
In reference to your question about Jetstar, Jetstar is an Australian owned budget airline, Owned by QANTAS, it really is what its goal was set out to be, budget, I don't believe there is first class, only business, which is the first x amount of rows before economy, the food is ordinary, at best and the planes are old and sketchy as all hell on a good day. Crew are fantastic though. If you would like to do a video review on them by all means go ahead, but I would personally do my research first and make an educated decision.
I've flown Malaysia Airlines a number of times and loved it. As a Filipino traveller I prefer to take this over Philippine Airlines. You must have ended up with a really lousy crew the first time you took it.
Can't speak for anyone else but myself but I appreciate your honest candid reviews. Crew can vary. Many times issues filter from upper management down. It takes an exceptional frontline team member to work above those challenges. You and those who travel "know", know what to expect. Promise & delivery can diverge or be married into a seamless travel experience. Keep the updates & reviews coming.
Flew with Malaysian airlines in 2016 from Kuala Lumpur to Perth. I am a cabin crew attendant too. I always give something like chocolates flying with other airlines while on holiday but expecting nothing in return. Didn’t even get a thank you. It was one of my worst flights ever. Cold plane, cold food and even worse, cold crew. No interaction at all with passengers except the basic things. Flight safety concerns as well. One crew member falling asleep during landing several times. If I can avoid them in the future , I will.
sometimes it's very hard to blame them for any service not up to expectation bearing in mind the state that the airline is in..that's why when i get a good service on MH i really appreciate their efforts and give them the full respect for being able to put all negative things aside to ensure the pax are being treated well
Sometimes you get a bad crew even on a good airline like I had a really bad crew on a 14 hour Etihad flight whereas whenever else I flew with them they where good
Agreed. That is why I do not take his reviews seriously. I fly airlines based on their safety records. Josh is entertaining though...but his experience is only one out of billions.
@@benjisgal54 well yes, however if you get bad food, the attendants are rude, or delays without explanation, .. and the next time, you probably try another airline.
I think they actually call passengers in business class by name. Business class service is always excellent (most of the time). Glad you enjoyed your flight. Try the economy flight. Round 2.
Ach, so glad you had a better trip on Malaysia this time around, Lad. Whether or not the cabin crew knew you were on board should not have made any difference, the cabin crew should treat all passengers the same whether First/Business Class or Economy (aka Steerage). Slàinte
My wife and I fly on Malaysian Airlines on 2 occasions in the past years. we have been treated well each time. Also love their premium lounge at KLIA with their noodle kitchen . We will fly with them
I’d say Malaysians PR machine worked in your favour on this one. I refuse to fly Etihad, Malaysian airlines and Sri Lankan airlines as a result of service (or lack of it) I’ve received on those airlines. Then also Malaysian has an interesting safety record you don’t mention but any passenger would be unwise to overlook.
Thanks Josh, I’m flying from Singapore to KL in November on JetStar. I want fly on Malaysian Airlines. I’ll be flying from SFO to Singapore A350 in November and A380 with a 9 hour lay over in HK then back to SFO on the 30th B777-200ER.
I took a flight from KL to Singapore before by AirAsia, and it was like 50 mins. I wonder how they manage to cater food and beverage within such a short time for a full service airline.
Thank you JOSH and many other porduct & service reviewers on youtube that today big organizations have realized the importance of consumers and felt concerned about how their employees behave with them.
You can even see the whole vibe and feeling of the flight is totally different. Josh if you commentsreport have even gone a little way to improving a companies service, well done mate keep up the good work.
Malaysia Airlines have this thing where you flying experience depends on your crew, i have flied with MA for years now and they treat me really well, so different planes, different crews i guess.
Josh, get your “intern” to fly MH long haul in economy class, so they won’t be prepared😂😂 give them a real test and also a chance to fully redeem themselves!
Capacitive touch controls on those side seat adjustments would likely be a feature and not a bug. The idea being if someone's sleeping/relaxing their knee or side doesn't bump in and jerk the seat around and bother the passenger.
Well done Josh, you always give honest feedback. Airlines should listen and learn instead of burying their heads in the sand taking customers for granted
I think on most business class flights, being friendly and warm is the bare minimum, unfortunately I have found most economy flights on MAS to be subpar, unfriendly attendants, unresponsive to calls, my worst experience was when my tv screen broke and after repeated attempts of me asking if anything could be done, the attendant just kept repeating the same answer, dont worry we will get somewhere to fix it soon, well turns out it was a lie 5 hours later my screen was still broke and I had given up hope of anything that could be done about it, the attendant even got a bit upset when I asked her for the 3rd time before giving up
I travelled Malaysian back and forth to Australia Christmas- New Year 2012-2013. It was absolutely horrible. Especially on the long flight between Amsterdam and Kuala Lumpur, staff appeared unfriendly and unwilling to help. An elderly lady next to me struggled with making the sceen work. Staff appeared grumpy and unwilling to help her. Fasten seatbelt sign was on almost during the entire flights. Staff kept being grumpy and unwilling to help. It was awful.
I used to fly 6 times a year with Malaysia Airlines ….always a wonderful experience, comfortable seats and oh always with economy class… Once I missed my flight from Cambodia and called Malaysia Airlines requesting help At no extra charge the rebooked me on the next flight out to Malaysia and also the long haul to Amsterdam at no charge There support and customer service was amazing and they told me that the never leave a passenger stranded and always take care of there customers which I was so happy and thankful 🙏 Thank you so much Malaysia Airlines your so kind a wonderful airline Stuart Williams
Its unfortunate that you had a bad experience earlier, and good that you gave them a second chance. All my experiences with the crew have been good. It's quite normal for passengers on Business Class to be addressed by name.
I'm really not surprised. Last year you flew in economy, while this time you flew business class. You paid more, and business is very profitable for them, so they NEED to satisfy the customer... "at any cost", almost.
They knew as they will put remark in their system..his presence in the plane wont change anything but they will alert if you are someone who need special assisstance or the troublemaker
In 2017, with all those incidents with MA, I decided to avoid them with all costs. But, if ever it comes up to flying with them at a good rate, maybe I would reconsider. One thing is for sure, MA is passionate about their airline, yes, they may have gone too far with the treatment after your negative review, but looks like they did take measures to rectify & learn from that experience. One thing I learned when flying, don't be too hung up on one flight experience with an certain airline cause it might have just been with the crew an off day. Flying can be stressful both for crew or passengers.
Hi Josh Great that you gave MH a 2nd chance and I can see that it turned out well.(hats off to u 👍 ) I've travelled with them many times and so with the other airlines and the only flight I had that got me on my nerves a bit was an European airline (not mentioning it here as they too have improved alot since then).😁 So I guess it's just one of those experiences and we cant make a judgment via one incident, it was truly unlucky that it happened but everyone deserves a 2nd chance. Good to see you are so composed and neutral throughout. And good to see that MH has stepped up their service and moved on....so guys can be buddies again 😘 Loved your vlogging and hope to see u doing more of MH flights in the near future. 😎
Thank the lord that your tray was clean this time, having a dirty tray can be a very harrowing experience, I am pleased you didn't have to go through that suffering again.
Very sad to hear and see that you had that experience with Malaysian. Malaysia Airlines was my first Asia flight on the MH17 in August 2004. Loved the crew.
I was flown home courtesy of Her Majesty's Government from Palma de Majorca to Manchester on a Malaysian Airlines A380 around the time of this flight during Operation Matterhorn and the flight crew and cabin crew were exemplary. I have flown MAS before to Australia and they were fantastic then too. I agree with others, it is so crew dependant and I rate the airline really highly, they've just been extremely unlucky.
My sister went once on Malaysia air lines she was on economy class and she go to business class for her aunt to chat her simply but one of the crew shout at her to go back and set on her seat. She can talk to her politly and i didnt see a ruler not allowed the passengers to pass or come to their family in other class. My sister said this is my last time to fly with this air line again.
It's bad when cabin crew get petty. I flew Southwest here in America to California and I have to drink a lot of water. This was April 2001. I had a large bottle hanging around my neck and a flight attendant tried to start a fight with me about it. I stayed calm and just said I'm disabled I need it turned and found a seat. Haven't been on them since
Dear Josh The reason for your bad experience on MAS is the crew not the airline And if you say "uhh then why do they hire bad employees" Sometimes things slip through the cracks Case Closed
Honey I recently started flying for Malaysia Airlines and honestly speaking not being bias as a crew, this is usually how our service are. I think you LHR flight was one of the rare occasion, I know there shouldn't be a "rare occasion" as that situation definitely could have been handled better with some service recovery. But I'm glad you gave us a 2nd chance and saw the true service we give.. btw we address all business class pax by name, its part of the job :)
I flew malaysia airline many times, and most of the crews are ok. But I did experienced some very rude staff too, also from the journey from london to Kuala Lumpur. And I think they need to train their staff a bit more .
instagram.com/gotravelyourway - follow me for daily, awesome updates!
Waiting for Ariana Review :)
Me too!
U hv try go to indonesia ?? I hooe u can to bali or jakarta
Try the economy class again and see of their behaviour changes. Great video today. All the best mate!
Would love to see spirit air review.
It realllyyy depends on the crew !! I once had a 13 hour flight with Singapore airlines and the crew was really reallyyyy bad. But on my other flights I had the best crew ever !!!
exactly.
yo chill
I agree
Sooo true , I flew with MAS but great service always delivered by senior flight attendant, they are so warm
Indeed. Totally agreed.
Seriously, I never had any bad experience with MAS. Hornestly, 4 to 5 times a year with them, mostly got a good hospitality from them.
Agree to a point and actually prefer them to AirAsia. However having travelled for years with MAS they have sunk pretty badly. I have flown transcontinental as well as domestic on countless occasions and I prefer to choose alternative airlines if possible.
@Charitymaina yeah.... If I have a fake comment, you must be the netizen or keyboard warrior behind the screen with no actual life....
This guy is a big whiner. I have seen him in other airlines. He does the same thing everywhere. Just keeps whining.
I have flown with MAS economy class almost every week for 6 months straight and I have never encountered any bad experience with them. It's unfortunate Josh caught them on a bad day.
@@sureshbharadwaj2779 It's his fucking job idiot
My wife and I fly on Malaysian Airlines several times a year on 1 or 2 hour regional flights (SIN to/from KL, and BKK to/from KL). We fly business class and we have been treated well each time. Also love their premium lounge at KLIA.
Good to know!
I usually fly silk air
if their economy class was better than what Josh's description, imagine how much better their business class will be....
@@charlessyah6672 Yeah, nobody cares about you too, let people have opinions, fucker.
Thank you for flying with Malaysia Airline
You should have flown economy as last time so that the comparisson can be fair.
I agree, it is important to compare like for like.
I'm a surgeon and fly on Malaysia Airlines many times each year and I rate it pretty high. I do about 20 flights each year for the past decade so I've clock a lot of km on a few carriers.
20 flights each year 0_o
Thanks for the warm compliment to MH. Hopefully you will get another great MH service in your next flights.
I do more than 200 flights a year and I have to rank MH as one of the worst
@@hendrikh69 WEIRDO...!!!!!
@@hendrikh69 that means you are always in bad luck situations
Economy or business, I've flown with MAS almost the time and never ever regret my experience with MAS. Services were good and cabin crew are kind and generous.
It's very nice of you that you gave Malaysian Airlines a Second Chance. Everyone needs a Second Chance
what second chance?! Com'on! One swallow doesn't a summer make! Grow up, man! How many chances do you give to poor or run-on-the-mill services of American and European Airlines? The top best 3 to 5 airlines are still from Asian and the Mideast.
I married a Malaysian girl many years ago and we live in Europe so we fly twice a year to KL, mostly with MAS to avoid any further connection taking longer to get there. A couple of time we flew Singapore Airlines, that I consider the top airlines ever, but it takes one change and longer time. Must say that I have always been treated well, both flying Economy and Business (thanks to the free upgrades earned through the Enrich scheme), so I was surprised when I watched your first video showing the poor experience you had on board.
I am a Malaysian, I tried both economy and business class products. In economy i would say that they has this double standard treatment. This is 10 years back. However, i tried their economy class 3-4 years back and most recently yesterday, they did pretty well. They came to me whenever i press the call button and treat me accordingly. And thanks Josh for bringing this up, at least Malaysia Airlines would improve on their services in all classes including economy class because we paid for the flight and their services. Thanks again Josh, hope you will fly with Malaysia Airlines again.
But you shouldn't compare economy to business cabin :):):)
Agreed
that's my point too
Apples to Oranges comparison. I wonder if you would have been treated well if flying in economy.
umm.. don't seems unfair to compare economy with business pluss it's shorter flight.. also it's betwen 2 big tourist destination... (if they not serve their best they'll probably doom)
I don’t agree with you. I’m paying for the flight so I should be treated equally.
Enter passenger name: Josh Cahill
Malaysia Airlines: 🚨 RED ALERT! 🚨
lol
😂😂😂😂😂😂
Hahahahaa
Hahaha
Hahaha brilliant!
Josh Cahill and Malaysia Airlines
Better love story than twighlight 🤣
LOL,,,,don't come up here and ruin my fav show
Levi & Travels twilight...
Trust me they would definitely of known he was travelling that day.
Some names will have a ‘ flag ‘ next to them in the system. Commonly known as a promoter or detractor. Either way your ‘ story / previous ‘ will pop up as soon as you make a booking and all parties will be informed.
That’ll explain the 1/10 to 10/10.
Or the flight was good and u cant judge the whole airline just because of one bad flight.I have flown Mas so many time and never encountered a bad experience
@@MrNobody-pp1un You can't judge the whole airline just because of one GOOD flight either.
@@troodon1096 My comment literally says I have flown MAS so many times..I have flown MAS for the past 5 yrs coz of my work which is mainly in Asia like Singapore Indonesia Vietnam and more which is prolly enough for me to say its decent and good enough.I fly economy all the time.I have only flown business 3 times and both r good.I am not saying they r the best but they r decent and they reach the good level.Its common to have a bad day 24/7 and Josh was the victim of that bad day.So why would u want to judge the whole airline just because of that one flight attendant?Its not fair for the airline as MAS isnt a big airline such as Qatar etc.So one bad review can change their business when it was only that one flight attendant who was at fault.And because of these toxic ppl everyone else will not fly MAS and the business will go down and the other staff that didnt do anything wrong...they lose their jobs and all will shut down coz toxic ppl in these comment section spreading hate.
Worked at an airline for 12 years, never heard of that
similar to hotels too.
I never had bad experience with malaysia airline. From malaysia to korea
"PUTTING MYSELF AT RISK " 😶😆 A bit dramatic.
You should have flown Economy for this review.
Yes I agree.. you dont need to put the title as putting myself at risk??? Why would you do that? If anything I think they have redeemed themselves and you are happy with your flight so I dont understand the logic for the title of your video?
Thank you. I don't understand it either, I don't like the Clickbait titles.
He did the same thing with Air Canada, "THREATENED AND SILENCED BY AIR CANADA" and guess what???
He got a free upgrade to Business Class on his return journey.
I Stand Alone past is past don’t judge right or flown with these Airlines,simple
Feel like u put Malaysia airline into risk instead
For me, it's okay. A bit marketing to Malaysia Airlines too.
Am I the only person to notice that Josh was actually on an Airbus A330-300, not a -200?
Update 10/9/19: someone liked this comment so I confirm I’m not the only person who noticed.
And now 24 people liked it, and one of them is my like
Looked like they gave you the real Malaysian hospitality this time :)
Glad that you enjoyed the trip this time, @Josh. Smooth landing and my favourite authentic Malaysian food are the main reasons for me to fly with MAS and my budget can only afford the economy class:)
What a beautiful gesture from both sides! Forgiveness has taken place, all the best for both!
I couldn’t imagine how nervous you were (it’s in your face) before you step inside the aircraft, good you’re still able to give us a quick tour of your seat. What a relief. Stay safe!
Dear Josh,
As a Malaysian, I thank you wholeheartedly for making this vlog review and putting MH in a positive lime light.
Sincerely,
an avid follower
vyshnav menon hi
Wow
But the headline quite insulted...puting at your own risk...jeeez
hey man
hows it going?
@@vivekurup going good bro, hows you?
wow the crew has perfect british accent!
I had always flown Malaysian Airlines and to be honest had no problems at all. I think yours was one in not so often case. Feel sorry for them that times are not good and they have a shaky future. Hopefully there will be a turn around for them soon. Love the crew and the service provided. Pilots handle their aircraft well. Always smooth take offs and landings. All the best Malaysian Airlines.
Their pilots are the best.
I've flown MH on quite some occasions, and I think it all leads to the crew attending you. On some flights, the crew where exceptionally happy to help beyond what they had to do (even in regards to prepare for my instagram shots!), whereas on some flights they do minimal. Nice of you to give them a 2nd chance, and good job MH in your recovery!
btw, I didn't know about that button + blanket thing.
Walt Disney was supposed to have said “the customer may not always be right, but the customer is always the customer!” Kudos to Malaysian for getting it right this time and into the future.
Russell Gray Shep Hyken said that not Walt Disney.
Gordo430 Thanks for the correction. I’m pleased it wasn’t that horrible guy Disney 😊
@@russellgray1426, HOW IS HE HORRIBLE?! 😡😤
Marcusian Aviation sorry to spoil your image of Mickey Mouse may be if you research his life you will find plenty to get annoyed with, in particular would you want to work for him!
Kalyan Nakata - I generally agree with your sentiments and it costs nothing to be polite. Where it gets confusing is that every airline will have their own rules and customs ie Arab carriers may not serve alcohol at Ramadan and not every westerner knows when Ramadan is happening, this could cause problems. Generally be nice to people and they should be nice in return and always remember that we don’t know what personal crisis the passengers or crew are going through. If crew members cannot carry on with their jobs because of their problems they should have a day off sick. If passengers have the same issues maybe they should walk. 🙂😊
Great review and I'm glad you were treated properly as you should always be.Love the work you do Josh take care!
Thank you for the second chance Josh. I am glad that they treat you well. And please enjoy Malaysian Hospitality again soon.
Please do air premia including customer service review
I have flown MH regional business class on several occasions, and I found the service consistently very good (almost SQ levels). I was surprised by Josh's experience the first time around.
plus for his clickbait..he is a yt blggrr..dude needs to live maann
I have flew a few times on SQ Business (777-300ER) and MAS (A330) from AKL to MYS, MAS Business Class service is pretty okay comparatively, SQ offers a much robust BC in terms of service attentiveness and overall experience.
I totally agree and was so shocked by the first video. Besides some minor disappointments with meals, i have used MH a lot and found them very good.
What a great life lesson for all, Josh. Bad experience first time? Get back in the saddle and try again. I really admire your strength of character and integrity. Love your reviews even though I only fly one airline.
I have been flying with MH multiple times this year and been treated well by the cabin crews. I hope you continue to fly with MH again in the future.
We have never had a bad experience with Malaysian the dozen or so times we have flown with them.
Thank u for giving us another chance Josh 💕🙏🏻
Josh Josh you are something. I give your credit for your guts. I think you deserve an A++ for even trying. As I had mentioned earlier my experience with MH was exceptional. There was an episode where I was staying at an airport hotel at Sydney. The hotel staff was like stiff and when I saw the crew of MH I greeted them Selamat Siang and they responded with huge smiles which made me feel better. I do fly them domestically in East and West Malaysia and the food was good. I am glad that you also returned with an objective view instead of pre-conceived ideas/prejudices . I am beginning to love your reviews. Well done senor and thank you once again. Why did you not see us in Singapore lol
+
Personally, after everything that happened in the past, I would have a hard time flying them again, but you did it anyways! Pity they knew you were coming, but the fact that they were doing their best to make your experiece great shows that they truly wanted to redeem themselves. Thank you for your honest and genuine review, I am looking forward to the next one!
Honestly, I don't even know who this guy is until I read in the news about some guy took it to social media about Malaysia Airlines and the internet kinda blew up. That's it. I'm only here to watch the review about MAS.
They apparently decided that hole they had dug themselves was deep enough and stopped digging.
Whether it’s business or economy, everyone’s paying for their flight and hence it’s the crew’s responsibility to give the customer the best experience. They’re also getting paid for that fml.
Basically that’s is how business class services is done . It’s not you, it’s just how the service procedure like.
.. hi 👋... I as a malaysian.... can genuinely say you doing a great job with your sincere comments and review about the airlines....not only malaysian...... so I think people out there should be thankful for someone like you giving us the genuine feedback without bias for the good of the airlines and country..... bravo 👏 my good man 🤗🙏👌👏👍🇲🇾
we need more people like you
Wow can’t believe it that is already been a year since then. Wow time flies! Big Fan btw !
In reference to your question about Jetstar, Jetstar is an Australian owned budget airline, Owned by QANTAS, it really is what its goal was set out to be, budget, I don't believe there is first class, only business, which is the first x amount of rows before economy, the food is ordinary, at best and the planes are old and sketchy as all hell on a good day. Crew are fantastic though. If you would like to do a video review on them by all means go ahead, but I would personally do my research first and make an educated decision.
Yes, they’ve improved in the last couple months. I feel the difference as I fly MAS regularly
I've flown Malaysia Airlines a number of times and loved it. As a Filipino traveller I prefer to take this over Philippine Airlines. You must have ended up with a really lousy crew the first time you took it.
they definitely knew you were on board. Great job in raising those red flags in your previous flight with Malaysia!
Can't speak for anyone else but myself but I appreciate your honest candid reviews. Crew can vary. Many times issues filter from upper management down. It takes an exceptional frontline team member to work above those challenges.
You and those who travel "know", know what to expect. Promise & delivery can diverge or be married into a seamless travel experience.
Keep the updates & reviews coming.
Enter Passenger Name: Josh Cahill
Malaysia Airlines: ⚠️🚨⚠️🚨⚠️🚨
Flew with Malaysian airlines in 2016 from Kuala Lumpur to Perth. I am a cabin crew attendant too. I always give something like chocolates flying with other airlines while on holiday but expecting nothing in return. Didn’t even get a thank you. It was one of my worst flights ever. Cold plane, cold food and even worse, cold crew. No interaction at all with passengers except the basic things. Flight safety concerns as well. One crew member falling asleep during landing several times. If I can avoid them in the future , I will.
sometimes it's very hard to blame them for any service not up to expectation bearing in mind the state that the airline is in..that's why when i get a good service on MH i really appreciate their efforts and give them the full respect for being able to put all negative things aside to ensure the pax are being treated well
Nice video. There is great improvement in the inflight services. They treated you very well. I am happy to see that.
Sometimes you get a bad crew even on a good airline like I had a really bad crew on a 14 hour Etihad flight whereas whenever else I flew with them they where good
yes i suppose the crews get put under lots of pressures by the airlines.
Agreed. That is why I do not take his reviews seriously. I fly airlines based on their safety records. Josh is entertaining though...but his experience is only one out of billions.
@@benjisgal54
well yes,
however if you get bad food, the attendants are rude, or delays without explanation, ..
and the next time,
you probably try another airline.
@@yezabella Yet noone gave negative reviews about those crew publicly. They were lucky.
MH should take this professionally. Client is the King.
Seriously, I never had any bad experience with MAS. Hornestly, 4 to 5 times a year with them, mostly got a good hospitality from them.you so buyers...
gengbawang 88 u mean bias?
Hello, that you for copied my comment and pasted to your comment... its ok, we are support MAS.
That’s awesome you gave them a second chance!
I think they actually call passengers in business class by name. Business class service is always excellent (most of the time). Glad you enjoyed your flight. Try the economy flight. Round 2.
The service should be excellent whatever class you fly.
Ach, so glad you had a better trip on Malaysia this time around, Lad. Whether or not the cabin crew knew you were on board should not have made any difference, the cabin crew should treat all passengers the same whether First/Business Class or Economy (aka Steerage). Slàinte
My wife and I fly on Malaysian Airlines on 2 occasions in the past years. we have been treated well each time. Also love their premium lounge at KLIA with their noodle kitchen . We will fly with them
TQ for your compliment.. Actually I work for golden lounge klia
I’d say Malaysians PR machine worked in your favour on this one. I refuse to fly Etihad, Malaysian airlines and Sri Lankan airlines as a result of service (or lack of it) I’ve received on those airlines. Then also Malaysian has an interesting safety record you don’t mention but any passenger would be unwise to overlook.
Thanks Josh, I’m flying from Singapore to KL in November on JetStar. I want fly on Malaysian Airlines.
I’ll be flying from SFO to Singapore A350 in November and A380 with a 9 hour lay over in HK then back to SFO on the 30th B777-200ER.
when I lived in Thailand I used Malaysia air quite regularily and had no complaints, econ and business.
I took a flight from KL to Singapore before by AirAsia, and it was like 50 mins. I wonder how they manage to cater food and beverage within such a short time for a full service airline.
I am with you Josh. Before Covid I flew their Business Class at least once a year and most flights were very poor re service.
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Im also with you. All passegers should be treated equally.
Me: *sees title*
Me again: Ah shit here we go again...
So relatable 🤣🤣
I know right..
You are an honest reviewer, appreciate your work
Thank you JOSH and many other porduct & service reviewers on youtube that today big organizations have realized the importance of consumers and felt concerned about how their employees behave with them.
You can even see the whole vibe and feeling of the flight is totally different. Josh if you commentsreport have even gone a little way to improving a companies service, well done mate keep up the good work.
Malaysia Airlines have this thing where you flying experience depends on your crew, i have flied with MA for years now and they treat me really well, so different planes, different crews i guess.
Gosh, how can you talk and smile so calmly while there's turbilence!...Great video and you were brave to take that flight.
Great video. Interesting to see you comparison of your last flight and how much better this experience was.
Im a frequent flyer. Malaysian Airlines for me is the best so far
Josh, get your “intern” to fly MH long haul in economy class, so they won’t be prepared😂😂 give them a real test and also a chance to fully redeem themselves!
Capacitive touch controls on those side seat adjustments would likely be a feature and not a bug. The idea being if someone's sleeping/relaxing their knee or side doesn't bump in and jerk the seat around and bother the passenger.
Both Malaysia Airlines and government really need to step up their game to deliver what they claimed for.
They deliver what they promise.
Well done Josh, you always give honest feedback. Airlines should listen and learn instead of burying their heads in the sand taking customers for granted
I think on most business class flights, being friendly and warm is the bare minimum, unfortunately I have found most economy flights on MAS to be subpar, unfriendly attendants, unresponsive to calls, my worst experience was when my tv screen broke and after repeated attempts of me asking if anything could be done, the attendant just kept repeating the same answer, dont worry we will get somewhere to fix it soon, well turns out it was a lie 5 hours later my screen was still broke and I had given up hope of anything that could be done about it, the attendant even got a bit upset when I asked her for the 3rd time before giving up
I travelled Malaysian back and forth to Australia Christmas- New Year 2012-2013. It was absolutely horrible. Especially on the long flight between Amsterdam and Kuala Lumpur, staff appeared unfriendly and unwilling to help. An elderly lady next to me struggled with making the sceen work. Staff appeared grumpy and unwilling to help her.
Fasten seatbelt sign was on almost during the entire flights. Staff kept being grumpy and unwilling to help. It was awful.
I used to fly 6 times a year with Malaysia Airlines ….always a wonderful experience, comfortable seats and oh always with economy class…
Once I missed my flight from Cambodia and called Malaysia Airlines requesting help
At no extra charge the rebooked me on the next flight out to Malaysia and also the long haul to Amsterdam at no charge
There support and customer service was amazing and they told me that the never leave a passenger stranded and always take care of there customers which I was so happy and thankful 🙏
Thank you so much Malaysia Airlines your so kind a wonderful airline
Stuart Williams
There’s always a bad comment in his videos. Since you’ve been treated nicely, enjoy the flight then!
Its unfortunate that you had a bad experience earlier, and good that you gave them a second chance. All my experiences with the crew have been good. It's quite normal for passengers on Business Class to be addressed by name.
In my humble experience, a positive mindset helps time pass faster n its easier to deal with any issues.
Hey Josh. Accolades and thumbs up to your fantastic hands-on feedback and useful information. Thank you and as travellers we appreciate your input.
I'm really not surprised. Last year you flew in economy, while this time you flew business class. You paid more, and business is very profitable for them, so they NEED to satisfy the customer... "at any cost", almost.
Have flown with this Company numerous times, between Heathrow and KL, never had a problem.
did the crew really know (or recognise) that you were flying with MH this time round? kindly confirm
They knew as they will put remark in their system..his presence in the plane wont change anything but they will alert if you are someone who need special assisstance or the troublemaker
In 2017, with all those incidents with MA, I decided to avoid them with all costs. But, if ever it comes up to flying with them at a good rate, maybe I would reconsider. One thing is for sure, MA is passionate about their airline, yes, they may have gone too far with the treatment after your negative review, but looks like they did take measures to rectify & learn from that experience. One thing I learned when flying, don't be too hung up on one flight experience with an certain airline cause it might have just been with the crew an off day. Flying can be stressful both for crew or passengers.
Nicely done. An uneventful flight is a great flight.
Not a fair comparison because before he flew coach and this time is business class. They will ALWAYS be nicer in anything other than coach period.
Hi Josh
Great that you gave MH a 2nd chance and I can see that it turned out well.(hats off to u 👍 ) I've travelled with them many times and so with the other airlines and the only flight I had that got me on my nerves a bit was an European airline (not mentioning it here as they too have improved alot since then).😁
So I guess it's just one of those experiences and we cant make a judgment via one incident, it was truly unlucky that it happened but everyone deserves a 2nd chance. Good to see you are so composed and neutral throughout. And good to see that MH has stepped up their service and moved on....so guys can be buddies again 😘
Loved your vlogging and hope to see u doing more of MH flights in the near future. 😎
Thank the lord that your tray was clean this time, having a dirty tray can be a very harrowing experience, I am pleased you didn't have to go through that suffering again.
Very sad to hear and see that you had that experience with Malaysian. Malaysia Airlines was my first Asia flight on the MH17 in August 2004. Loved the crew.
Eva P too bad it's gone :(
Eva P Oh dear, the flight that went down.
rip MH17.. Top service😞
I was flown home courtesy of Her Majesty's Government from Palma de Majorca to Manchester on a Malaysian Airlines A380 around the time of this flight during Operation Matterhorn and the flight crew and cabin crew were exemplary. I have flown MAS before to Australia and they were fantastic then too. I agree with others, it is so crew dependant and I rate the airline really highly, they've just been extremely unlucky.
There's every changing and improving more good thing you try again the Malaysian airline
You’re a brave man for giving them a second chance.
Looks like a very good product when you ignore the previous experience!
My sister went once on Malaysia air lines she was on economy class and she go to business class for her aunt to chat her simply but one of the crew shout at her to go back and set on her seat. She can talk to her politly and i didnt see a ruler not allowed the passengers to pass or come to their family in other class. My sister said this is my last time to fly with this air line again.
It's bad when cabin crew get petty. I flew Southwest here in America to California and I have to drink a lot of water. This was April 2001. I had a large bottle hanging around my neck and a flight attendant tried to start a fight with me about it. I stayed calm and just said I'm disabled I need it turned and found a seat. Haven't been on them since
Dear Josh
The reason for your bad experience on MAS is the crew not the airline
And if you say "uhh then why do they hire bad employees"
Sometimes things slip through the cracks
Case Closed
Mate, Employees represent company's I wouldn't say I had bad service with george, I would say I had a bad experience at wallmart or something.
But his bad experience was not just the crew. His entertainment was down, his tray was dirty too. Everyone was negative towards him. Not just the crew
You are actually a lot more forgiving than I would be. Great review Josh!
Honey I recently started flying for Malaysia Airlines and honestly speaking not being bias as a crew, this is usually how our service are. I think you LHR flight was one of the rare occasion, I know there shouldn't be a "rare occasion" as that situation definitely could have been handled better with some service recovery. But I'm glad you gave us a 2nd chance and saw the true service we give.. btw we address all business class pax by name, its part of the job :)
I flew malaysia airline many times, and most of the crews are ok. But I did experienced some very rude staff too, also from the journey from london to Kuala Lumpur. And I think they need to train their staff a bit more .
They actually didn't know who he is
That cheeky poke of the tongue……melt my heart. Subscribed!
You should take another trip on them again to confirm their service.