I flew them last year from to London. All flights were great! Lovely crew, ife worked. Nice food. No complaints. Better than my Qatar Airways experience
The bus service between the 2 terminals ends in January, with the new train service resuming after refurbishment. MAS has 2 lounges, the Regional Domestic in the main terminal. The International one is in the Satellite terminal, as you experienced. Have to say, flown MAS countless times over the years, to and from Australia (Perth, Adelaide, Melbourne, Sydney), London(A380), Jakarta, Manila, Bali, Bangkok, think that's it. Never had an issue, other than the odd delay, but nothing serious. Shame about the IFE system though. Usually a reset gets that working. As for the boarding, that is very unusual, there is normally 3-4 people there sorting all that out and flights to Australia, often an Australian Immigration representative overseeing. Flew them yesterday actually, from Singapore, excellent! Touchdown to car, 20 minutes! Another very good video Aidan. I am all caught up on Ifly Aviation videos now, after a 2 hour binge! 🙂
When I flew with Malaysia airlines in January from UK to Malaysia on A350 my inflight entertainment also didn’t work for the whole 12 hours. Luckily the on board Wi-Fi worked. When we landed Malaysian airlines did give compensation of 25% rebate one way on the same route but had to use in 6 months.
Man, I miss the Golden Lounge! I haven't been there since 2019. I used to fly MH so often that the lounge was almost like my 2nd home. The food there is always great. Ground service in KLIA is always a little iffy, they do not handle issues very well. The amount of flights I've had with MH, the A350 has eluded me so far. I can hear the manual announcements for the safety demo, suppose that's done when the TVs don't work. Gasp! You missed a meal altogether?! 😅 FYI, the ground handler is a separate entity which MH has no control over.
nothing great about golden lounge now many new lounge in KLIA flight club serve much better food and plaza premium too. Only advantage for.golden lounge is the size that is all
Great review mate, really dissapointing to see the screens not working and the boarding process at Kuala Lumpur airport, hopefully they can learn from this
I fly with malaysia airlines often and i agree with boarding process but i disagree on the inflight entertainment, very rare i guess. You should inform the crew on board or later via email later.
A few things to note: - Malaysia Airlines doesn't seem to have premium economy (not listed on their website either), just there's that section at the front with blue seats instead of purple, but it's still 3-3-3. - Pretty unfortunate that not only were you shafted the inaugural Malaysia Airlines A330neo flight (their old A330-300s are pretty dated now), but got onto an A350 which normally is still a really good plane, but was let down by IFE not working. I was hoping to find a review of someone travelling on their new A330neo but still nothing yet. - I think the bottle of water at breakfast is better than those sealed cup waters that I remember from when I last travelled with them. Good review though - agree on boarding needing some more staff (had a recent SIA flight from Changi Airport in Singapore and they did the group boarding very well with multiple staff there, although that flight departed on time), and hope the IFE is fixed as soon as possible for future travellers.
Airlines don't pay for disappointment,etc. I flew with SQ down to Brisbane on Business Class with pre-ordered meals. Meals never get prepared and I was starved the whole flight. Told the crews and upon learning my situation they never offered me with the alternative but chose to ignore me the whole flight. Coming back was even worse, upon arrival into Changi we were transferred to their Silk Air (no longer in service), a low cost transport despite a business class ticket KUL - SIN - BNE - KUL. Lodged a few complaints with nothing positive came back. In short, I learned something that airlines does not care if they cannot address your specific needs and moreover, when you fly economy. So, learn to be economy. Ps: this is from my experience. So, next time when I fly any airlines I am no longer set any standard.
Agree! I flew in Oct. There was no wifi. The seat I paid for with extra legroom was given to other passengers on code sharing! They enjoyed the seats that I paid extra for. I was moved to the row behind. The entire flight had babies crying non stop. The return flight was the same with babies n children crying non stop. Very bad experience and I won't fly MAS to Melbourne again!
Good video! Bit unfortunate the screens wouldn't work, although you fell asleep on the plane (which I can't do). Also wish you were on their inaugural flight on the new aircraft to make it a bit more special, but you can't win them all.
I flew with Malaysia Airlines MH149 to Melbourne but on their A330-300. I would have to agree with you regarding the entertainment system. People pay good money for the flight and some people pay more to have the In Flight Entertainment. You should have complain and they will compensate you at least something cause it's your rights. Don't get me wrong but I do fly a lot with Malaysia Airlines and I love flying with them. Majority of flights were no problem but when there are some downsides you have to voice out. That's what the crews always told me. Now they will be using their A330 neos so you should at least give them another try. Sorry to hear the unpleasant experience. 😊
I flew with them to Xiamen and back. They used Boeing 737-800. There's no LCD and expect everyone to connect to inflight WiFi to play movies using their own device. I didn't bring along my earphones so I can't use it. It was quite a big disappointment.
@@mysimply2009 even you use your own earphones, handphone screen is so small. pay standard airlines airfare and enjoy low cost airlines facilities, hahahahaha
Malaysian Hospitality & Efficiency at their very best... We were on a MAS flight (KL to Sg) Jan 6th, in a plane jam - stuck on the tarmac for 56 minutes waiting in a long queue of 12 planes to take off! Nearly missed our connecting flight on arrival in Sg....The KL Airport Control Tower - What a bunch of Useless, Feckless & Incompetent lot!
There are many factors beyond the control of airports. ATC congestion, weather disruption, or VIP/military priorities to name a few. In normal times, a 2 minute or 5 mile separation between takeoff would be sufficient to avoid wake turbulence. And it's not the airline or airports fault that you booked a tight connection.
Pity girl, she was manning the boarding queue herself. I had similar experience on widebody evening flight, for some reasons. And it's quite annoying for me, and i imagine for the staff too.
Sorry to say I flew with a lot of flight, but Malaysian Airlines is better than other Airlines such as .......... It is like traveling by express buses in Malaysia..
This is my first time seeing Malaysia Airlines A350 without an IFE...I'm sorry for the inconvenience on behalf of Malaysians. It's kinda disappointing for those who are travelling with children. Broken IFE is definitely something people would get mad on. I still loved flying with Malaysia Airlines but..A350 with broken IFE is very not good.
I love your videos but either take negative feedback or don’t bother. If people complain about your content. You should listen to your audience or don’t bother trying to do reviews on aviation
Very unfortunate for a red-eye 8 hour flight on a full service carrier to not have the IFE working in any seat - was there no announcement or apologies at all? That’s disappointing. At least the breakfast and lounge was good. Even though you missed it, do you know what the offerings were for the dinner service?
I will nvr fly MH for any flights longer than two hours...nothing personal but their aircraft usually aging ..their product nvr consistent...last year was a disaster asking pax to bring their own food!
Are you just another Malaysian who are complacent about the airline's current state and don't want to admit there are problems with it and don't admit they need to improve themselves? No wonder the airline cannot improve much. Look at the comments here and online, so many people faced problems with them.
hard to believe that in A new A350 the IFE did not work, if so Air Asia would have been a better option!! How come if the chicken and beef was so good you did not eat all the chicken????
Dont worry, with the support of hardcore fanboys from Malaysia airlines facebook groups, the airline shall continue to prosper while offering shitty service hahahaha
Horrible airline! My son booked on Melbourne -Kuala Lumpur - Kochi. They cancelled the first leg - leading him to spend 16 hours at the KL airport. Accommodation & food was denied
@ think you will find all those at call centre’s within Malaysia actually do speak English..it’s actually a requirement by the airline not just to speak Bahasa but English too
Hey mate…two things The meal services are my highlight so please don’t sleep through them. Also I’m sure your mother has told you not to bite your nails. Cheers.
@@nealebreusch5035 I think sometimes people forget they watch these videos for free. If you think you can make a better video including the meal service and your perfectly cut nails, I recommend you take 4 days off work, spend over $2000, have 18 hour days filming, and edit the videos while you work 2 jobs to afford to make the videos. That’s not even 10% of what I do to make these videos that you watch for FREE.
Fly AirAsia as you can choose your food and entertainment package and pay for them or just sleep all the way and not pay for anything extra. You have a choice. Better selection of food that even Qantas 😂😂
@5:26 Legit the best airport announcement chime in the world.
I flew them last year from to London. All flights were great! Lovely crew, ife worked. Nice food. No complaints. Better than my Qatar Airways experience
why was it better than QR?
@@Rob_33 Hospitallity MH, GA, SQ better than QR
I always enjoyed malaysia airlines. Good food,cheap price and on time arrival.
Best way if not like hear babies crying buy your own aircraft without noise...
Maybe your expectations are too low.
Im surprised they didn't question the video recording tbh. Best of luck on your next trip mate ❤
The bus service between the 2 terminals ends in January, with the new train service resuming after refurbishment. MAS has 2 lounges, the Regional Domestic in the main terminal. The International one is in the Satellite terminal, as you experienced. Have to say, flown MAS countless times over the years, to and from Australia (Perth, Adelaide, Melbourne, Sydney), London(A380), Jakarta, Manila, Bali, Bangkok, think that's it. Never had an issue, other than the odd delay, but nothing serious. Shame about the IFE system though. Usually a reset gets that working. As for the boarding, that is very unusual, there is normally 3-4 people there sorting all that out and flights to Australia, often an Australian Immigration representative overseeing. Flew them yesterday actually, from Singapore, excellent! Touchdown to car, 20 minutes! Another very good video Aidan. I am all caught up on Ifly Aviation videos now, after a 2 hour binge! 🙂
Very informative flight review Aidan, always so very interesting mate.
Nice review 😊. I flew Malaysia Airlines between Bengaluru (India) and Melbourne. I liked the flight.
When I flew with Malaysia airlines in January from UK to Malaysia on A350 my inflight entertainment also didn’t work for the whole 12 hours. Luckily the on board Wi-Fi worked. When we landed Malaysian airlines did give compensation of 25% rebate one way on the same route but had to use in 6 months.
That's as good as not giving anything, especially for non-frequent flyers.
Wow... I only went on a plane once, would like to do it again after uni graduation, hopefully i get an ideal life 🤩
I am a Malaysian. Constructive review and comments, why not? cheers.
Man, I miss the Golden Lounge! I haven't been there since 2019. I used to fly MH so often that the lounge was almost like my 2nd home. The food there is always great. Ground service in KLIA is always a little iffy, they do not handle issues very well. The amount of flights I've had with MH, the A350 has eluded me so far. I can hear the manual announcements for the safety demo, suppose that's done when the TVs don't work. Gasp! You missed a meal altogether?! 😅
FYI, the ground handler is a separate entity which MH has no control over.
nothing great about golden lounge now many new lounge in KLIA flight club serve much better food and plaza premium too. Only advantage for.golden lounge is the size that is all
A350 mostly flight for economy not have tv's which based on cost that is.
Great review mate, really dissapointing to see the screens not working and the boarding process at Kuala Lumpur airport, hopefully they can learn from this
I fly with malaysia airlines often and i agree with boarding process but i disagree on the inflight entertainment, very rare i guess. You should inform the crew on board or later via email later.
Or even during flight. They might be able to reboot it. Usually it fixes after reboot
Have you seen their business class seats? They look exaclty like the dialysis chair you find in the kidney care centre!
A few things to note:
- Malaysia Airlines doesn't seem to have premium economy (not listed on their website either), just there's that section at the front with blue seats instead of purple, but it's still 3-3-3.
- Pretty unfortunate that not only were you shafted the inaugural Malaysia Airlines A330neo flight (their old A330-300s are pretty dated now), but got onto an A350 which normally is still a really good plane, but was let down by IFE not working. I was hoping to find a review of someone travelling on their new A330neo but still nothing yet.
- I think the bottle of water at breakfast is better than those sealed cup waters that I remember from when I last travelled with them.
Good review though - agree on boarding needing some more staff (had a recent SIA flight from Changi Airport in Singapore and they did the group boarding very well with multiple staff there, although that flight departed on time), and hope the IFE is fixed as soon as possible for future travellers.
Airlines don't pay for disappointment,etc. I flew with SQ down to Brisbane on Business Class with pre-ordered meals. Meals never get prepared and I was starved the whole flight. Told the crews and upon learning my situation they never offered me with the alternative but chose to ignore me the whole flight. Coming back was even worse, upon arrival into Changi we were transferred to their Silk Air (no longer in service), a low cost transport despite a business class ticket KUL - SIN - BNE - KUL. Lodged a few complaints with nothing positive came back. In short, I learned something that airlines does not care if they cannot address your specific needs and moreover, when you fly economy. So, learn to be economy.
Ps: this is from my experience. So, next time when I fly any airlines I am no longer set any standard.
Agree! I flew in Oct. There was no wifi. The seat I paid for with extra legroom was given to other passengers on code sharing! They enjoyed the seats that I paid extra for. I was moved to the row behind. The entire flight had babies crying non stop. The return flight was the same with babies n children crying non stop. Very bad experience and I won't fly MAS to Melbourne again!
cari penerbangan yang tidak membenarkan kanak2 dan bayi naik pesawat
Almost every airlines has passengers carring babies crying in the plane it's not issue bcz as u was also baby n cried lot...
Mate,would like to know about how did you get access to the lounge by using credit cards or?
Think he said “ guest” and after the boarding pass was handed over the video skipped, probably due to payment
Good video! Bit unfortunate the screens wouldn't work, although you fell asleep on the plane (which I can't do). Also wish you were on their inaugural flight on the new aircraft to make it a bit more special, but you can't win them all.
I flew with Malaysia Airlines MH149 to Melbourne but on their A330-300. I would have to agree with you regarding the entertainment system. People pay good money for the flight and some people pay more to have the In Flight Entertainment. You should have complain and they will compensate you at least something cause it's your rights. Don't get me wrong but I do fly a lot with Malaysia Airlines and I love flying with them. Majority of flights were no problem but when there are some downsides you have to voice out. That's what the crews always told me.
Now they will be using their A330 neos so you should at least give them another try. Sorry to hear the unpleasant experience. 😊
but this aircraft is extremely new
Probably it has not settle down yet.😊
I flew with them to Xiamen and back. They used Boeing 737-800. There's no LCD and expect everyone to connect to inflight WiFi to play movies using their own device. I didn't bring along my earphones so I can't use it. It was quite a big disappointment.
MAS boleh, get used of it . Why not u fly with Xieman Airlines ?
@@mysimply2009 even you use your own earphones, handphone screen is so small. pay standard airlines airfare and enjoy low cost airlines facilities, hahahahaha
Malaysian Hospitality & Efficiency at their very best... We were on a MAS flight (KL to Sg) Jan 6th, in a plane jam - stuck on the tarmac for 56 minutes waiting in a long queue of 12 planes to take off! Nearly missed our connecting flight on arrival in Sg....The KL Airport Control Tower - What a bunch of Useless, Feckless & Incompetent lot!
There are many factors beyond the control of airports. ATC congestion, weather disruption, or VIP/military priorities to name a few. In normal times, a 2 minute or 5 mile separation between takeoff would be sufficient to avoid wake turbulence. And it's not the airline or airports fault that you booked a tight connection.
I believe the A350 are leased from SAS of Scandinavia or something like that to replace the sold A380.
Pity girl, she was manning the boarding queue herself. I had similar experience on widebody evening flight, for some reasons. And it's quite annoying for me, and i imagine for the staff too.
Sorry to say I flew with a lot of flight, but Malaysian Airlines is better than other Airlines such as .......... It is like traveling by express buses in Malaysia..
Let’s review the main aviation safety conventions as are mentioned at the start of each flight! Uh-huh!!
The Safety Video Didn’t Play, Why?
because A330 Neo fly tommorow 19/12/2024
Had the same experience in Mh back when they had 747-400s still. Must be awful for the crew as they would cop it big time
This is my first time seeing Malaysia Airlines A350 without an IFE...I'm sorry for the inconvenience on behalf of Malaysians. It's kinda disappointing for those who are travelling with children. Broken IFE is definitely something people would get mad on. I still loved flying with Malaysia Airlines but..A350 with broken IFE is very not good.
Your recording is blurring when you walk.
If you fly a lot of course you will have bad experience at least once in your lifetime. Its normal. Cheers
I love your videos but either take negative feedback or don’t bother. If people complain about your content. You should listen to your audience or don’t bother trying to do reviews on aviation
Very unfortunate for a red-eye 8 hour flight on a full service carrier to not have the IFE working in any seat - was there no announcement or apologies at all? That’s disappointing. At least the breakfast and lounge was good. Even though you missed it, do you know what the offerings were for the dinner service?
bro that is standard for economy , why everyone hate economy is save option not premuim option .Broken mental say like that .
@@amirfakhribadri7994Well MH is a premium airline. I think you can expect such things if you pay a price
They should announce the broken system. Issue a apology and some compensation as it's included in the ticket. The crew probably not properly trained.
I will nvr fly MH for any flights longer than two hours...nothing personal but their aircraft usually aging ..their product nvr consistent...last year was a disaster asking pax to bring their own food!
Morning how are you today
byk komplen nk selesa beli jet sndirilh, ni mcm agen negara sblh😊
Are you just another Malaysian who are complacent about the airline's current state and don't want to admit there are problems with it and don't admit they need to improve themselves? No wonder the airline cannot improve much. Look at the comments here and online, so many people faced problems with them.
Gate C1, that’s where Mh370 parked
Tf is you talking bout
@@abarkingdawgyou can check on Google which gate does passenger of mh370 board and it will tell you gate c1
hard to believe that in A new A350 the IFE did not work, if so Air Asia would have been a better option!! How come if the chicken and beef was so good you did not eat all the chicken????
its happened many times
Oh gosh
Very good service😂
Most airlines don't give a f about quality especially when times are good. Seriously.
@00:51 come on man
No airlines was perfect..if you need everything is perfect so you flight with private jet..
You were game flying with them
I fly ok jer..
U speak English.. Well u need to make efforts to try n learn the country's language as we we were in France or Spain they were not friendly at all
Dont worry, with the support of hardcore fanboys from Malaysia airlines facebook groups, the airline shall continue to prosper while offering shitty service hahahaha
Horrible airline! My son booked on Melbourne -Kuala Lumpur - Kochi. They cancelled the first leg - leading him to spend 16 hours at the KL airport. Accommodation & food was denied
i would rather fly Air asia anytime hands down
lol asking a Malaysian if they speak English!🤣🤣🤣 couldn’t make it up
well the marketing goons who spam me with calls usually cant speak English and hang up when I ask them to speak BI
@ think you will find all those at call centre’s within Malaysia actually do speak English..it’s actually a requirement by the airline not just to speak Bahasa but English too
@@dabsy123 yes 100% agree. not everyone is aware hence the comments.
Most Malaysians especially those who don't live in cities cannot speak English!
Hey mate…two things
The meal services are my highlight so please don’t sleep through them.
Also I’m sure your mother has told you not to bite your nails.
Cheers.
@@nealebreusch5035 I think sometimes people forget they watch these videos for free.
If you think you can make a better video including the meal service and your perfectly cut nails, I recommend you take 4 days off work, spend over $2000, have 18 hour days filming, and edit the videos while you work 2 jobs to afford to make the videos.
That’s not even 10% of what I do to make these videos that you watch for FREE.
@@ifly1We appreciate everything you do, Aidan 🙏🙏
@@ifly1Thanks for the effort Aidan ur a great reviewer!
Fly AirAsia as you can choose your food and entertainment package and pay for them or just sleep all the way and not pay for anything extra.
You have a choice. Better selection of food that even Qantas 😂😂
I hate flying with Malaysian airlines
then dont fly with them la bodoh
Just don't, no pressure.