Replacing the Pinch Detect Terminals | Litter-Robot 3
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- เผยแพร่เมื่อ 28 มิ.ย. 2024
- Litter-Robot’s yellow light flashing quickly? If you followed • Checking For A Pinch D... or • Troubleshooting the Qu... troubleshooting steps and have identified a pinch sensor fault, this guide will help you repair your Litter-Robot 3 with simple steps.
If you need to replace the pinch detect terminals on your Litter-Robot and the unit is out of warranty, the process is simple and quick. For those who are the least bit handy, the job can be completed in a matter of minutes.
Tools needed:
- A Phillips-head screwdriver
- A screwdriver with a small, flathead
- A pair of needle-nose pliers.
If you are under warranty, you can access replacement parts at no cost. Order a one-time replacement from your account.
Pinch detect replacement steps:
First, you will need to remove the bottom of the base. Simply flip the base over and unscrew its nine screws. Lift it off gently, because it is still connected by a wire, and set it aside.
Now, use your needle-nose plier to disconnect the two black wires from the pinch terminals. Then, gently grasp each of the pinch contacts with your pliers. Wiggle and lift each one out of the assembly.
To install your new, replacement pinch contacts, simply reverse the procedure. Start with the top pinch contact. Use your small-blade, flat-head screwdriver to help position each contact properly. Make sure each one is completely seated in its slot. When you’re finished, check to see that the metal pieces touch each other.
Next, reattach the black wires. They are interchangeable, so it doesn’t matter in which order you do this. Gently press on them and make sure they are fully inserted.
Get the bottom, put it back on and tighten the nine screws. You’re in business.
🕒 Timestamps:
00:00 - Introduction
00:18 - Removing the base
00:57 - Disconnecting the wires
01:10 - Removing Pinch Contacts
01:34 - Installing New Replacement Pinch Contacts
2:36 - Reassembling the Device
The pinch detect terminals may appear different from what is pictured depending on when the unit was manufactured.
If the issue still happens despite following this guide. We recommend cleaning Litter-Robot 3 regularly to ensure proper performance, extend the lifespan of your unit, and prevent errors. Use the following guide to deep clean Litter-Robot 3:
www.litter-robot.com/support/...
Consult our related support articles or contact our team.
🛠️ Support Articles:
- Litter-Robot 3: Pinch Contact Installation Guide - www.litter-robot.com/support/...
- Litter-Robot 3 yellow light flashing troubleshooting - www.litter-robot.com/support/article/litter-robot-3-yellow-flashing-quickly-pinch-sensor/
Visit our support center for more helpful articles: www.litter-robot.com/support/
Warranty information: www.litter-robot.com/explore/...
Subscribe for more tips and troubleshooting guides to keep your Litter-Robot running smoothly! 🐱✨ #LitterRobot #CatCare #TroubleshootingTips
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I love how this guy makes it so simple to disconnect all of the screws. It’s NOT that easy. You need a 50 inch screw driver just to unscrew the damn thing.
He wasn’t removing any screws. His screwdriver was not magnetic and had NO screw and his hand was empty. Every time he lifted it out of an apparent screw hole.
It actually was very easy! Just need a long handled screwdriver. It only takes a few turns to get the unfastened. Then when you separate the two pieces and turn it over, they all fell out. Mine didn't come out on my screwdriver, as it's not magnetic. Maybe you should actually do it before picking apart an extremely informative and helpful tutorial!
Just a heads up for people attempting this....make sure you have a fairly long Phillips head screwdriver for some of the screws. I didn’t have any screw drivers at the house that would work, so had to purchase that.
I wished I have read this. Started the process. Cleaned machine a little and pour away the litter. Then realized my screw driver can’t reach 2 of the screws.
Took less than 10 minutes total my first time through. Didn't have the parts on-hand so some contact cleaner and a flat-blade screwdriver got them working until the new contacts arrive. Thanks for the video!
I was just about to send my 1st generation litter robot to the dump until I found this video 🎉 thank you so much I took out the metal strips cleaned with sandpaper and voilà it lives 👍🏻👍🏻
We are glad to hear your Litter-Robot is back in tip-top shape!
Thanks for the video -- The repair is straightforward and relatively quick. I recommend doing the disassembly outside on an old towel or drop cloth so parts aren't scratched or lost. Having a vacuum cleaner nearby is handy.
A long screwdriver is required, and magnetizing the tip of the screwdriver with a magnet first helps to pull the screws up out of the long recess. Nice feature: All the screws appear to be the same size and length.
I reused my old clips -- they appear to be stainless steel and polished up nicely w/ 320 grit sandpaper and contact cleaner on a cotton swab. Even if reusing your old clips, you'll need to remove them to polish and clean them effectively -- but work carefully to minimize wear of the plastic detents that hold the contacts in place.
Had the pinch sensor replaced twice. The problem is that it is made of cheap steel and not stainless steel and it gets rusty and the contacts will not touch. Removing it and immersing it in vinegar for a few hours will do the trick, but it is inexcusable for such an expensive machine.
We are so sorry to hear this has been happening with your Litter-Robot. We'd like to connect you with a team member who can assist. Please contact us at WhiskerSupport.com or support@whisker.com.
With the sensor and pinch-detect terminals being common issues for all of us, why doesn't LR design this better? A design fix would be much cheaper than the constant warranty work.
Maybe even make these part simple modular units that us human customers can actually replace without performing surgery on a the LR!
EXACTLY! I'm so sick of this crap (literally). Why is everything in the LR exposed!? It's insane for how expensive this is. I have to have a camera pointed at mine when I'm gone for more than 1 day because it might just get stuck upside down. Now I'm getting this stupid pinch detect crap.
Agree, this is ridiculous. I have two United both needed replaced this year.
@@jadoncochrane9998 same. Ours malfunctioned while we were away just a couple weeks ago and my one cat peed all over the house. It’s sad for $500 you can’t depend on it
I am going to take mine out back and beat the crap out it. I've had enough.
I'm pissed off I wasted $500 on one now that this problem has come up 8 months after we bought it and nothing is working to fix it
Before jumping to purchase the sensors, clean them with rubbing alcohol, q-tips, and microfiber towel. Make sure you clean the area as well. Do not clean the motherboard!! Literally just had the sensor problem and was not going to wait for new sensors to ship.
Your video is a life saver. $5 for the part. $10 for shipping and 15 minutes of my time. I was able to knock it out and it's working like a champ again. Thanks so much.
Please come do mine, I’m terrified 😭
They charge $30 + $10 shipping now 🙄
@@xpiredcoupon not sure where you're seeing that, the part is still listed on their website as $5, and $10 flat rate shipping (yeah, I agree that it's pretty sad that shipping costs more than the part, but what're you gonna do...).
I love how they never show maintenance on an old, used, box with dust and clumps in every one of the little nooks and crannies of the base. The the maintenence and cleaning of this filthy thing is so much grosser than scooping daily. We're transitioning back to regular boxes.
Hi there, we are very sorry to hear Litter-Robot was not the perfect fit. We would be more than happy to connect you with a product specialist to provide additional support and resolve any issues for you. Please contact us by visiting whiskersupport.com
This is completely outrageous that you think this is a DIY repair for customers that paid $700 for this very faulty product.
Hi Andrew! We are very sorry to hear your Litter-Robot is not working properly at the moment. The Litter-Robot comes standard with an 18-month warranty (optional 3-year) during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping within the contiguous US.
We would be happy to work with you to honor your warranty. Can you please provide us with the serial number of your unit?
Had the pinch sensor replaced twice. The problem is that it is made of cheap steel and not stainless steel and it gets rusty and the contacts will not touch. Removing it and immersing it in vinegar for a few hours will do the trick, but it is inexcusable for such an expensive machine.@@LitterRobot
It is actually a very helpful and informative tutorial. I've had my unit for many years. Actually been pretty lazy and have only deep cleaned it a couple of times. The only issue I've had with my 3 with wifi unit was when they changed the app platform to Whiskers. Finally caved and called the support line and it was back up and running again in no time! They had to remove my unit on the system and then I just had to delete the app and reinstall the app and enter my info. Wish I would have just called instead of trying to figure it out myself as it was very frustrating.
But the pinch point video is very easy to follow, & an easy fix! I'm thankful for them..even tho you can send it in for repair, I'd rather be able to do stuff like this myself than to be without my Litter Robot for the turn around time.
Yeah I agree I spend more time touching cat poop with this thing than I ever did with a normal litter box. How you pay $700 for a robot who’s components get covered in cat poop is beyond me. Barely any effort from whisker to protect the components.
@@mikedobos3889 I am now the owner of the Petkit Puramax litter box and after 6 years of being a novice engineer with the damn Litter Robot 3, I can relax!
Thank you for the video. I was able to get to the pinch censor and make the repairs. However, for the amount of money I paid for this device I must say that this is an inexcusable design flaw. I’m extremely disappointed. I hope you take the feedback all of these customers are giving you and you are making the right corrective measures that this design absolutely needs.
Thank you very much for your honest feedback. We have taken this into consideration for future products, such as Litter-Robot 4. Learn more about Litter-Robot 4 on our website: www.litter-robot.com/litter-robot-4.html
For any further questions or assistance needed with your Litter-Robot, please contact us at whiskersupport.com. We're happy to help!
I have my replacement parts. I'm watching this before I do the repair. Say what you want but the support I've received has been phenomenal! I'm posting this not even knowing yet if it will get my robot back running or not. support and customer service has been amazing! (will update after install)
edit. 2 hours later... robot works just like it should. everything is great and i'm an excited happy customer again. these people are great!! get one. get 2 if you can!!!
We're so glad we could help you!
My litter robot would pause mid cycle and then keep rotating forward. I followed this video but instead of installing new terminals, I sanded mine just a bit. Works perfectly again. Surprisingly, customer support did not suggest this to me. I sent mine in for repairs and they sent me a guard removal kit but none of that fixed the problem.
I reseated the contacts and reconnected the wires. Still didn't clear the pinch alarm. I'm going to pull it apart and lightly sand them.
I used a toothbrush to clean them and has helped many times but now rusted abs I attempt to change then
What is the point of a "pinch detector"? It is literally 2 pieces of metal that touch one another. Why have this flaw? Couldn't LR made this a straight wire or gotten rid of this design? I have had so much hell with this machine.
The Litter-Robot is equipped with an Anti-Pinch Safety Feature to
make it extra safe for your cat. If Globe jams or an excessive load condition occurs, the unit will detect the condition using our Overload Detection. In
addition, the Anti-Pinch Safety Feature may be activated. Thank you for sharing your feedback. We would be happy to help assist or answer any questions. Please contact support@litter-robot.com or 877-250-7729 at your earliest convenience.
@@LitterRobot why has this not been addressed is design? I've cleaned the pinch detectors and still the yellow light fast blinks. I don't know if I have the skill to do this complicated of a repair. Your Customer Support is a joke, hours and hours to wait. I'm so mad that I paid this much for machine that breaks after a month.
@@JJJulesToo did you ever get it resolved ? Mine has been broken for days after 8 months and I've been trying to reach support for a few days now
@@CrystalDSmith Same. I’m just now coming across this. Seems they should’ve sent out a recall and allowed those who aren’t equipped to do this return them at no cost for repair.
@@jaeshasway I was finally able to get them but it's hard. You have to really nag and own several support tickets. The warranty only lasts like a year though and then when they keep breaking, we're on our own.
This looks like a ridiculously complicated repair. How has this design flaw not been addressed? I can't get mine to work even with multiple cleanings. I'm so MAD I paid so much for this product. It's the worst.
Hi, thank you for bringing this to our attention! If you can please provide us your serial number, or contact us via email or phone we would be more than happy to resolve any issues for you! Without that information, I'm unfortunately unable to contact you about your Litter-Robot. If you could please send us that information in whichever way is most convenient for you, we will get you the help you need! Thank you!
Same! I’ve been dealing with this issue since a year after I bought it. I’m seriously upset that free recalls aren’t being provided. The flaw should’ve been addressed before the released the second version.
Yeah ,parts need to be replaced after a while.
I absolutely agree with the top 2 comments. I’ve taken the whole thing apart and cleaned both anti pinch clips and still fast blinking light. This is unreal. I’ve bought 2 and both of them are out of service right ow
Just got the new hood today. Spent a month trying to get hold of them. Sent these contacts. What about a plug type connector . The design of this thing wasn't thought through.
Thanks for this 👏🏽
Litter Robot was *flashing amber* fast. Turns out that my pinch pins were rusted through 😏. Ordered a new set from Roboshop. Fingers crossed 🤞🏾 this works.
💡Whilst waiting for order I've crossed over the 2 pin stubs so that they are touching, then held them together by wrapping with a little bacofiol (as a conductor) and Litter Robot worked 🤗🎉 btw I haven't screwed the base back, just put together.
It's great to hear you have a solution for now as you wait for the order! Please let us know if you have any questions or need additional support. Our team can be reached at support@litter-robot.com or 877-250-7729. 😺
Video would be useful IF you could see how you position the new terminals...for more then 2 seconds. Please zoom in on what you disconnect/reconnect, remove & replace. All 3 of my LR Air had corroded pinch terminals. For the price, this should not happen at the 20 month mark of use. Make them out of stainless steel & if they are maybe use a better grade. I NEVER had an issue with my other 3 plain old LR 2’s.
Same here. my contacts corroded with less than 16 months of use and I used some aluminum foil to help. It worked for 10 more months, but now the LR3 constantly freezes because of the pinch detection.
It is a shame that t 450$ product uses such cheap materials. Not mentioning the DFI sensors that I already changed out for a new one 14 months ago, now I need to change it out again.
I’m wondering if you can just bypass them and just tie the wires together, 16 months and mines dead, and we are in the middle of a virus, so naturally who knows how long it’ll take to get parts
Same here.
Ummm...I just watched it on my phone, paused it at the correct point and took a screen shot.🤷♀️
@@salocostawhile I agree, it's not exactly a great environment for anything electrical. Pee is pretty acidic.
Awesome video, as always, easy solution. Great product!!!!!
I mentioned to customer Tech-Support this seems pretty intensive to ask a non-technical customer base to attempt, though he gave me the good old, haha in chat. I assume this is to keep warranty costs such as replacing bases down while passing the frustration to the consumer in hopes they will dispose of the broken unit, not attempt the repair & purchase a new one. Also best part, I'm still within warranty on my unit.
Thank you for your comment, we greatly appreciate your feedback and would be more than happy to provide further assistance. If any of the steps in this video are unclear or if you need additional support, please send us a DM on Facebook or Instagram and include your support case number.
All I can see clear are the hand and arm hair 😂
Seriously, this is the best video you can make for your product? We can't even see what he's doing because the camera is not over the area he's working on. This could be done better.
Thank you for your feedback about this video! We will forward your comments to our team so we can look into remaking it. In the meantime, our team at WhiskerSupport.com (Chat with an Expert) or 877-250-7729 would be happy to help guide you through these steps!
Went thru taking apart and cleanup all parts then I read on the product site to power off, remove waste drawer, turn back on. Solid blue lite. Apparently Even after readjusting the waste bag it was just not enough. Whoooo
Hi there, we would be more than happy to help resolve any issues for you! Please contact us at whiskersupport.com
This was extremely helpful. Our pinch detect terminals were dirty and slightly corroded. Took all of ten minutes to disassemble clean and reassemble.
I used 1000 grit sand paper and contact cleaner.
That's a great tip, thank you for your awesome feedback!! 🙂
No part of this is as easy as this man makes this. I really wish I could just throw this machine in the trash 🤬
We are very sorry to hear you're still experiencing technical issues with your Litter-Robot. We'd be more than happy to connect you with a Product Specialist on our team! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
sooo this is how i clean all the cat piss out of the bottom of my robots. hopefully that will fix the 2 warranty replacement bases you just sent me for the exact same reason.
Thank you for this video- I was successful in replacing my own pinch sensors by following it ...but it was not an easy job. I had given up on my Litter Robot 3 and was about to throw it out the window... this was my last ditch effort to make it work again.
I paid $5 for the parts and $10 for shipping (on a one ounce item), and it took about two weeks to arrive. You absolutely do need a LONG Phillips head screwdriver (like 6"+) or you won't be able to remove the screws. I also used a magnet to magnetize the head so I could pull out the screws. Once I was able to access the old metal pinch detector pieces, I found that they were rusted through and fell apart when I removed them. Whyyyy aren't these made of stainless steel? That would completely solve this design flaw.
Though I am very grateful for the video, as it seems to be the only of its kind, it would have been helpful to have a better camera angle for much of the footage. Many times his hands are blocking the work he's doing... but I managed to figure it out. The whole replacement took about 45 minutes.
Lastly, after spending $600 on a litter box, it just irks me that this design isn't better. Why do I have to spend my Sunday afternoon with my head inside of a stinky poop box fixing it, Whisker Company? This is a known issue and I hope you read these comments and feel the frustration of your customers and correct the design.
All that said, best of luck to all who attempt this repair! It is not easy and you may get frustrated, but YOU CAN DEFINITELY DO IT IF I DID ha ha!
having the exact same problem rn and yeah I'm really annoyed that I paid $500 for this issue to occur within a year. It's very frustrating.
Trying this today. Grateful for the repair parts LR sent us, but this design flaw is the reason I won't be buying a unit for each room. Overpriced considering these issues.
Thank you for your feedback, we have forwarded this to our team for review. The DFI system has been updated with the Litter-Robot 4 and we are continuously looking for ways to further optimize our products for the best user experience. For any additional questions, please feel free to contact us by visiting whiskersupport.com.
This worked perfectly!!!! Thanks so much from my cat and I! (:
We're glad it helped, thank you! 🙂
The music is *so* annoying.
HUGS to you. I hope you've gotten on with your life even though you feel the need to post every trivial whining in your head with others believing they care. #growapair Bob.
I've had my robot for 3 years now. Ready to take a sledge hammer to it. Constant trouble.
Thank you for bringing this to our attention! We're sorry to hear your Litter-Robot is experiencing technical difficulties at the moment. We'd like to get you connected with one of our product experts to look into this further. Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. You can also reach us by phone at 877-250-7729.
shipping the replacement parts for free is awesome, maybe include like a metal file with the liter robot and an annual cleaning video/tutorial kinda deal that include touching up the metal pinch detect. My significant other was just about to buy a whole new base because of the quick blinking yellow light and the corosion between the 2 that was easily fixed with a metal file. caveat~This is the first issue we've had with the liter robot and we've had our liter robot for over 3 years and love it
Thank you for your feedback!
@@LitterRobot you reply only to the singular positive comment on here? sad. the pinch detect on your machine is so poorly designed, I have had nothing but problems with it and my machine is less than 3 months old.
@@KiLLiE2k everything about the machine is crap, including the sensors.
Maybe two years ago they shipped replacement parts for free, but not any longer
Nothing works no matter what I do. I'm about to kick it through my house. I replaced the stupid pinch metals with new ones and it still doesn't work.
Hi there, we're so sorry to hear this has been happening and would be happy to assist. If you haven't already, please submit a support ticket at support.litter-robot.com/s/?language=en_US or chat with an expert on the same page.
I used a Dremel tool and grinded the corrosion off each plate so there would be metal to metal contact again. Works fine again.
Just lift it gently is for sure not what I had to do, removing the base would’ve been easier had been welded on
So many comments complaining! It’s days you need an 8in screw driver before you even start & for those complaining about having to replace a part on such an expensive item, what exactly do you do when your car needs something, or your refrigerator needs a new water filter? Mechanical items require maintenance 😂 This was easy peasy, 10 mins & back to not scooping cat litter. Thanks for the video!
Thank you for the awesome feedback about this video tutorial! We're happy to hear it was helpful and your Litter-Robot is back in tip-top shape!
Why don’t they make the holes where you can fit a normal screwdriver? Who has a screwdriver that long?
I'm getting a voltage across the pins with a multimeter, and yet I still have the fast flashing yellow light. In fact even if I hot-wire the two wires together to bypass the pins altogether, still no luck.
We'd be happy to assist further! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. You can also reach us by phone at 877-250-7729.
I'm so disappointed in my $600 poop box. It has failed and required parts twice in 7 months of ownership.
If you haven't already, please be sure to let our customer service team know that this has been your experience. We want to help and make sure it is functioning perfectly for you. support@litter-robot.com
The pinchers do not overlap on the Litter Robot 3. They connect to 2 terminals
This has been a known issue and showing a technical video to a lay person on how to fix it is ludicrous. You guys need to make this right. An average user like myself paying 700 plus dollars because I bought the litter not, the add on kit, the wooden housing cabinet & extended warranty SHOULD NOT have to deal with this. I’m 56 years old and this isn’t my forte nor should it have to be. I bought this to make my life easier not harder. My LR2 works 50% of the time if that. I’m angrier watching this because I SHOULD NOT have to do this. You need to offer existing customers 50% off to buy the upgraded units when a major issue like this is known to be problematic. That’s what recalls are for. I got a full year use out it before it stopped working properly. 50% off is more than reasonable. Not sure now if I have version 2 or 3. I bought it in 2017 or 2018.
Thank you for your feedback regarding this, Jaesha. Input from customers like you helps us develop and innovate new solutions. We are sorry to hear this has been happening to your Litter-Robot and we would be more than happy to work with you to honor your warranty. Can you please reply with your Litter-Robot's serial number? With that information, we will get you connected with a team member right away.
@@LitterRobot I bought the extended warranty but the time expired. It was sporadic at first then became problematic. I reached out but the solution or troubleshooting was problematic as I wasn’t able to see where to reset the sensors. The name on the account is Terri Boyd, Dallas TX. I adjusted the bag install which is odd because I’d been installing them the same way since purchase, but now it wouldn’t cycle unless the bag was not peeking up or over the tray. Since doing that it got better, back to less consistent but still problematic. I end up turning it off and back on again. It cycles about 3 times before it decides to stop. The tray isn’t full. My cat lets me know if it doesn’t rotate to clean which is hilarious. At that point I turn it off and on hit reset and it works again. I do this after it cycles 3-4 times. It would be nice if you guys just fix the issue and allow those that have struggled a reasonable discount on a replacement. I will never be able to do surgery on the box and purchased it hoping it wouldn’t need that sort of thing. Thank you for responding.
@@LitterRobot I don’t expect it to last a lifetime like I’m sure some do, but it’s not unreasonable to expect 7 years of worry free use. I can understand after 7 years it may need maintenance and people that are able to do that would get a longer life cycle out of it.
This machine sucks. I bought 2 in the past 3 years thinking I might have gotten a bit of a faulty model. They always break, sometime solutions work sometimes they don’t. It is always super complicated to fix. I have many friends and people asking me about this machine and i constantly tell them to stay away.
Hello, thank you for reaching out! We'd be happy to assist you! Can you please provide us with the serial number of your unit?
Why do these sensors get rusty and gummed up with litter? Wish they were made in stainless/. I have new sensors on the way and don't want this to happen again. I used sand paper on the old ones but it only lasted for about a week.
By chance are you using plant-based litter? If so, that causes condensation in the waste drawer and can corrode nearby components. We recommend a standard weight, unscented clay clumping litter
@@LitterRobot I'm using standard weight clay unscented litter and after 8 months it's constantly having issues with the pinch sensors.
I’ve tried everything in the book and my litter robot has yet still to work ! This is my third day trying and I’m extremely disappointed literally 600 dollars thrown on the trash and it hasn’t even been a year !!! :(
We are very sorry to hear your Litter-Robot is not working properly at the moment. Please provide us with your case number or serial number and we will gladly connect you with a product specialist right away!
Try to put the light out (hold the power button for 5 seconds) works for me. Everytime the lightsensor is going on the cycles stops.
Hi Ron! For further assistance, our team at WhiskerSupport.com, support@whisker.com or 877-250-7729 would be happy to help!
I have had a flashing blue light for my LR 3 open air. drawer not full. I have cleaned sensor, calibrated sensor, made sure bag is inserted properly, have tried just about everything! has been a headache and a half trying tto get this thing back to normal :(
We are very sorry the troubleshooting steps haven't worked so far. We would like to get you connected with a product specialist who can assist you further. Please contact our team at WhiskerSupport.com or 877-250-7729. Thank you!
Lol hands blocking the view. Excellent.
We're sorry about this, thank you for letting us know so we can address this in future versions of this video! In the meantime, we'd like to get you in contact with a product specialist who can help clarify any of the steps in this video. Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. You can also reach us by phone at 877-250-7729.
this thing is is designed so poorly and I didn't realize that until I owned one. Litter gets into all the sensors lmao
Hi Jess. What kind of litter are you using? This can make a huge difference. We recommend only using a standard weight, clay clumping, unscented litter.
Me 3 my 7th robot and tired of issues. They should recall these
Hello, thank you for bringing this to our attention. We are very sorry to hear your Litter-Robot isn't working properly at the moment. Our hassle-free warranty plan includes accidental damage coverage and access to our dedicated customer experience and software experts. During your warranty period, we will resolve Litter-Robot issues at no charge, including free shipping* both ways. There are never deductibles or hidden fees.
Even out of warranty, we’re still here to help! You can always pay for us to repair it, or purchase the needed parts and we’ll show you how to install them (it’s surprisingly easy!) For assistance, please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. You can also reach us by phone at 877-250-7729.
@@LitterRobot no body answers me and I have a ticket now for well over a week. Customer service isn't there
We are very sorry for the delayed response. Can you please reply with your support case number so I can look into this further for you?
Is it a robot answering the questions.
I'm having this issue. The light flashes really fast(the pinch sensors).. we've had our LR3 Connect Abt 6 months.. tbh I have always noticed the "slight wobble" but I thought the kids knocked it over sideways with the french doors it sits next to and it messed it up, but maybe not... The pinch detect error just started last week. I constantly get the sensor trip like a cat got in while cycling.
I just took an old toothbrush and brushed the contacts off for tonight.
I figured the rest is tomorrow's problem in the light of day..- have an old house, no ceiling lights, only lamps.
The plastic piece above the circuit board on the Left side(from top view of drawer holder) seems like it was attached by a little piece of plastic that looks broken maybe.. if I could take a picture to show and ask, I would.. my metal pieces don't look rusted, just kinda dusty/dirty so I wonder if the plastic piece has anything to do with it or the wobble..
Hi Crystal, our product experts would be happy to assist you with this! Please contact our team at WhiskerSupport.com or 877-250-7729.
Hi did you ever get a solution to this issue?
I'm replacing my terminals now, just got them in the mail today, and I found that they were completely rusted and corroded to the point that I have 3, instead of 2, pieces. While replacing them, I found that they're glued in there. But the video doesn't mention this. I scraped off all the glue because it had rust and debris from the terminals. But so, I'm assuming I need to re-glue them in?
No, no need to glue them.
Can you not bypass the sensor?
Hi John! We'd like to get you connected with a product specialist who can assist you with this. Please contact us at WhiskerSupport.com (Chat with an Expert) or 877-250-7729. Thank you, we look forward to hearing from you!
This is wildly unhelpful. I can't see what he's doing at all. At the beginning, he's doing one thing and talking about something else entirely. How do you expect this to be helpful?
We greatly appreciate your feedback and will be forwarding your comments to our team for review. We'd be more than happy to assist you further! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or reach us by phone at 877-250-7729.
Didn’t work for me. I just replaced mine and it’s still flashing yellow.
I have a problem with continuous flashing blue light. I performed all the steps , I replaced cat sensor and control unit but the problem persists. What could be the cause? I don't understand what other piece to replace.
Please contact our team at support@Litter-Robot.com or 877-250-7729. We'd be happy to help!
Mine did this and I had to replace the dfi sensor
Smaller computer board!
FYI for anyone replacing an old LR3 pinch detector, as of my recent order may 2024. I had to call to verify because I didn't want to install if wrong board.
I don't suppose you have a suggestion for an issue of the robot being stuck on an orange/yellow unblinking light, not responding to anything (even the power button)?
I've tried the hard reset, dismantling and putting back together the CPU. The bottom sensors appear to be fine. I've cleaned it well.
Unfortunately I brought mine 11 months ago from a UK former international partner of Litter Robot and the company went bust a few months ago. I even brought 18 month extended warranty, but the company are uncontactable and I'm stuck with a broken robot 😞
I've tried waiting in the queue to speak with litter robot in the US but the international calls have already cost be a fortune!
Sorry for the ramble, I'm a bit stuck!
We're so sorry you're having issues with your unit! When the yellow light is flashing once per second, it will mean one of two things: (1) The cycle was interrupted by the cat sensor. If the cat sensor is activated while the unit is cycling, it will stop. Fifteen seconds after your cat has left the globe, the unit will resume cycling. (2) The bonnet has been removed. If the bonnet is removed while the globe is in the Home position or during a cycle, the unit will stop. Five seconds after replacing the bonnet, the unit will resume its previous function.
When the yellow light is flashing twice per second, it means the cycle was interrupted by the anti-pinch feature. If the anti-pinch safety feature is activated while cycling, the globe will reverse direction for two seconds, then stop. The yellow light will flash for one minute. Then, the globe will attempt to rotate toward the Home position again.
@@LitterRobot This is a very unhelpful answer that does not address the OPs problem. The light is NOT flashing, it is solid yellow and unresponsive to anything (including power button).
I have had the same problem for several weeks now. It started with the pinch detector, so we turned the robot off while we waited on the replacement part. But, since we turned it back on (before replacing pinch detector) the yellow light just stayed on and was unresponsive to any button presses. Unplugging/replugging makes no difference. Pinch detectors have now been replaced and entire unit has been cleaned thoroughly, and still just stuck on a solid yellow light (no flashing) and unresponsive to anything.
How can this be fixed?
These litter robots are great….until they break.. there is no fixing these when they get corroded. It’s like it was made at radio shack out of spare parts! Going back to regular litter boxes until they can fix the corrosion issues
Hi Stephen, thank you for your honest feedback. We are so sorry to hear this happened with your Litter-Robot. We would be more than happy to assist you further. If you haven't already, please contact our team at support@whisker.com or 877-250-7729.
I just tried that and broke two little pieces of where one of the contacts are kept in place. What do I do? Do I buy the whole casing?
Oh no, we're sorry to hear that happened! Please submit a ticket on our website for further assistance: support.litter-robot.com/s/contactsupport?language=en_US
@@LitterRobot hi, your reply is appreciated. I did open a ticket and you guys send replacement sensors and the pinch contacts. It was a bit challenging to put the machine back together and once I got it worked like a charm.
Is this the main reason why the yellow light is flashing rapidly?
Yes, the Anti-Pinch Safety Feature will make the yellow light on your unit flash quickly if there is a pinch detection. If you need assistance with your Litter-Robot, please contact our team at support@litter-robot.com or 877-250-7729. We'd be more than happy to resolve this for you!
Your hands and arms are in the way!
Exactly!!! What is the point if I cannot see what your are doing???
What length screwdriver is required to remove the base screws?
Hi there! We would be happy to provide more detail on this. Please contact our team at support@whisker.com or support.litter-robot.com/s/?language=en_US to chat with an expert.
@@LitterRobot Thanks for the reply! I used an 8-inch #3 Phillips and got it done in 10 minutes.
I have to spend 80.00 to fix a machine I spent 500.00 on??? that makes no sense!!!! How often does this wire go out? Seems like you all would have a permanaent fix or recall on this since you are very aware of the issue
Thank you for your feedback, Cathy. We're very sorry to hear your Litter-Robot isn't working properly at this time, and we would be more than happy to connect you with a product specialist who can assist further! Please contact our team at 877-250-7729 or chat with us at WhiskerSupport.com (Chat with an Expert.)
This litter box only gives me problems. They don’t even have a decent customer services, with chat going offline for weeks. No wonder there are many vids on youtube showing how to “repair”
Hi Ed, we're very sorry to hear your Litter-Robot is experiencing these issues and for the delay on our end. We would be more than happy to escalate your support ticket. Can you please contact us at support@whisker.com or 877-250-7729 and provide your serial number?
where can i buy the replacement contacts?
Customer Service can help you with those! They can be reached at support@litter-robot.com or 877-250-7729
Umm my kit didn’t come with well the pinch detector
We would be happy to help you with this. Please contact our team ASAP: support@litter-robot.com
@@LitterRobot ok
I can't even get three of the screws out
Where do I buy the replacement parts?
Hi there! Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. If you are out of warranty, we have replacement parts available at www.litter-robot.com/.
The Litter-Robot 3 Pinch Contact replacements can be found here: www.litter-robot.com/shop-all-products/lr3-pinch.html
This should be a water proof micro switch . Common failure point.
At this time, we are unaware of any upcoming design changes, but we always appreciate customer feedback! We will forward your comments to our product development teams, and we thank you for taking the time to give us your opinion.
every go here for more details
have replaced the pinch sensors, have cleaned them, have tried a bypass, nothing works. $500 irreparable machine. customer support runs you through a bunch of steps you've already tried, then says "oops well yours is older, so here's a coupon to buy an all-new one." why would i buy a new one for $600 when they don't last even with repair???
We are so sorry to hear this has been happening with your Litter-Robot. The Litter-Robot is designed for quality to provide you with reliable, trouble-free service, and requires little maintenance. It’s built with solid construction and industrial-grade components. That said, the life expectancy of units can vary based on environment, maintenance, cat behavior, use, etc.
We would be happy to work with you to check on your warranty status and assist further! Please submit a ticket at support.litter-robot.com/s/contactsupport?language=en_US and we will get back to you as quickly as possible!
My pinch contacts are so corroded, they won’t come out.
Hi Sadie, our team is available to assist! Please send us a message at support@whisker.com.
He said touching. Are the touching top to bottom or one on top of the other. You can't tell in the video. I replaced mine and have had NOTHING BUT CONSTANT ISSUES SINCE. For months I'm having to babysit this because it's flashing yellow all the time. This morning I woke up and the damn thing was upside-down flashing and could have seriously injured my cat. When I call the advice was send it in and spend $180 and we'll replace everything. NO... TELL ME OR SHOW ME HOW TO DO IT RIGHT!!
Hi there! Thank you for your feedback regarding our troubleshooting video! We would be more than happy to connect you with a product specialist on our team who can assist you with this further. Please reply with your Litter-Robot's serial number or contact us directly at WhiskerSupport.com, 877-250-7729, or support@whisker.com. Thanks!
Are they fucking kidding me with all of these trouble shooting videos? Are owners actually expected to disassemble their unit electronics and all? Jesus christ why did I ever buy one of these.
Hi Greg, These videos are available to those whose Litter-Robot is no longer under warranty and they would prefer to complete any needed repairs themselves rather than sending it in.
And if you are experiencing any issues with your Litter-Robot, please contact our team at support@litter-robot.com We'd be happy to help
Its amazing how many people bitch about how difficult of a repair this is. While i agree the design is not ideal. This isnt rocket science. Im willing to bet most who complain are great at cooking, sewing or repairing, ironing, tailoring, cleaning things around the house. This repair is NOT complicated at all. It may look intimidating but its only a few screws. Its not difficult using a screw driver is it? (Yes you might need a long one). And taking off the wires is super easy (you dont even need the needle nose pliers but it helps). Again, not that hard compared to other things you already do
I was watching this video and I’m not seeing where he’s taking any screws out of the holes that he is supposedly unscrewing and if I pay this much for a litter box better know that they’re going to send me a new one. Ridiculous.
Hi Kim, we'd be more than happy to assist further! Please contact our team at WhiskerSupport.com or support@whisker.com.
At the beginning you say there are nine screws but then you only mention seven! ???????
Ah... Two in EACH handle 🙄🙄
This product is a complete joke. The amount of tinkering with this thing to prevent it from hanging up mid cycle is more work than actually scooping litter manually from a $10 litter box.
You guys bought a patent from a competitor of a much superior design to this and have done nothing with it. Why?! I hope China knocks it off and makes a product that actually is reliable.
The LRIII is solely responsible for my cat's chronic constipation due to the unreliability of the unit. The constipation has advanced to obstipation, which has permanently damaged his health.
We greatly appreciate your feedback and will gladly forward your comments to our product development teams for review. We're sorry to hear this has happened and would be more than happy to connect you with a product specialist to resolve any issues for you.
The Litter-Robot comes standard with an 18-month warranty (optional 3-year) during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping within the contiguous US. Can you please provide your serial number so we can look into your warranty status and provide further assistance? Thank you!
Not a simple customer job especially for arthritic hands and limited mobility
Really upset
How does one tell if the pinch Detect function is working or not?
Customer Service will determine it for you. If you are experiencing any issues with your Litter-Robot, please be sure to contact our team at support@litter-robot.com or 877-250-7729 We'd be happy to help!
That was ridiculous. He did not even have the screws in place.
I really hate my litter robot 3, I have had it since 2019, it was good at first and than it’s all problems, stopping mid cycle taking forever to finish cycling, the globe does this noise as if it’s not attached properly which it is I checked multiple times, horrible and flawed. You should offer independent contractors to fix it. I wouldn’t even feel comfortable with doing anything. This sucks I’m so disappointed I want to cry bc it was literally $750CDN. Price would be okay if it worked for a long time say 5 years, but after the first year it was hell! And why is it even corroded, I feel like companies now a days make thing out their bum so we can spend more on their parts and what not. I wanna rip my hair out. And don’t get me started on the dumb design of the waste litter. Who even came up with this! I was going to upgrade to LR4 but that one is even flawed 🤦🏻♀️
We are deeply sorry to hear about your less-than-desirable experience with your Litter-Robot 3. We would like to connect you with a product specialist on our team who can help resolve any issues for you and ensure your unit is working properly. We recommend starting with our self-service troubleshooter at whiskersupport.com. This will solve most technical issues and is the fastest way to get support.
Mine just came from your factory and it's sticking constantly. There's this weird tab on the outside of the poop hatch. It gets stuck every f****** time.
I did not pay you $500 to repair it myself.
Hi Jet, we are very sorry to hear your Litter-Robot isn't working properly at this time. We would be happy to honor your warranty! Please contact us at whiskersupport.com, support@whisker.com, 877-250-7729, or via DM on any social media network.
Worst purchase I've made in the last year. Turns out the model that our friends love was an older model and this new one is a pile of crap. I used to be a car mechanic and a nuclear weapons technician and after 30 minutes of yelling, 4 broken fingernails and severely bleeding from several spots on my right hand, I gave up. It should not be this hard. I can't, not recommend this enough. It seemed easy enough in this video, but this guy probably designed this hunk of junk and purposely made it look easy and this one is new, he's not working on one that's covered in waste and litter. How is this thing designed so poorly that it is so easily broken and so difficult to fix. You know what's not hard to fix?...a 10 dollar litterbox with zero moving parts.
Thank you for your feedback, we appreciate it. We would also be happy to help resolve any issues for you. If you can please send us your serial number, or contact us at WhiskerSupport.com or 877-250-7729 we will connect you with a product specialist as quickly as possible!
BIYER BEEARE. THESE SENSORS HAVE TO BE REPLACED EVERY FEW MONTHS. BAD BAD DESIGN.
Hi there! Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. To submit a warranty claim, please visit whiskersupport.com and we'd be happy to help!
Ridiculous 😡 had to change this twice now, £580 littler box and you cheap out on two pieces of small metal? Why couldn't you make it stainless steel parts so they don't go rusty every 6-12 months.
Shocking 🤯 for the price customer have paid it's shameful really!
This is a yearly repair. The environment is full of moisture, yet no stainless steel parts 🤦🏻
If you do this repair you will see how rusty they are after just 6 months.
We are very sorry to hear about your experience so far. We would like to get you in contact with a product specialist on our team to assist you further. Please contact us at support.litter-robot.com/s/?language=en_US or support@whisker.com.
I hate that stupid music on these videos. I'm so stressed out, begging God to help me fix this thing. I feel like that music is mocking me while I go through video after video
We're sorry to hear your Litter-Robot isn't working properly at the moment and would be more than happy to connect you with a product specialist to assist further! Please contact our team directly at 877-250-7729 or provide your Litter-Robot's serial number here. Thank you!
These things are so poorly designed for costing $600 and being 90% cheap plastic
We greatly appreciate your feedback. Our Litter-Robot components are made from polypropylene formed plastics with a PVC molded liner for the litter bed. The Litter-Robot is designed for quality to provide you with reliable, trouble-free service, and requires little maintenance. It’s built with solid construction and industrial-grade components.
That said, life expectancy can vary based on environment, maintenance, use, etc. It's covered by the 18-month warranty (optional 3-year) during which we will repair/replace as needed. Even out of warranty, we’re still here to help! Just contact us by visiting our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. You can also reach us by phone at 877-250-7729.
@@LitterRobot your canned responses are worse than worthless
Charging 700 bucks for a malfunctioning machine that your customers have to “DIY” is insane. Garbage product.
Hi Andy, we are very sorry to hear your Litter-Robot isn't working properly at the moment. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. Even after the warranty expires, we're still here to help. You can always send it in for repairs or purchase the needed parts and we'll show you how to install them. It's surprisingly easy!
You need to make sure to clean it after every time it's used, specially the urin. With a urin removing solution like 1 part bleach mixed with 6 parts water. If you do not clean the cats will start peeing in the house. Because they will not want to use a litter box with urin odor.
Minarose SF mine have never had that issue. Had it for 2 years.
If that were true, it would be totally worthless and much easier to just use a non-mechanical litter box.
Nightmare repair!!
Hi there, we'd be more than happy to provide further assistance! Please visit whiskersupport.com to contact our team of product specialists.
We have NEVER gone away and depended on the Litter Robot solely, because sadly it is NOT dependable in that way!
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We have two Litter Robots and have been using them almost since they release them (not first edition)... But we see they are NOT reliable for away time...
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We always leave extra manual litter boxes because it is IMPOSSIBLE to remove cat urine from anything completely...So...
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Relying just on LR means huge expense taking out carpet, furniture, bedding, whatever a pissed-off cat decides to choose, to leave his/her message for selfish owners who left them with a shitty shitting spot! 🙃😳. Just Don’t Do It! Back-Up litter boxes, you know the simple $20 plastic ones! Argh!
Thank you for your feedback. We are sorry to hear the Litter-Robot hasn't been a perfect solution for you thus far. We will be forwarding your feedback to our teams for review.
Our teams at WhiskerSupport.com (Chat with an Expert) or 877-250-7729 would be more than happy to resolve any issues for you and work toward a solution. Please contact us at your earliest convenience, thank you.
I am so unbelievably disappointed and litter robot. I’ve been struggling with this problem for over a year the fact that I paid $700 for a piece of shit that is broken because of a metal handle. And you expect me to fix it to take apart a fucking thousand screws. this is absolutely asinine that you expect your customers to fork over so much money for a piece of shit equipment
This is such a design flaw from brain dead designers. I hate my litter robot.
We are very sorry to hear your Litter-Robot is not working properly at the moment. Please provide us with your case number or serial number and we will gladly connect you with a product specialist right away!
This channel has the worst camera angles! So unhelpful!
Hi Bella, we're so sorry for any confusion. Our product specialists would be more than happy to provide further assistance! Please submit a ticket or chat with us at WhiskerSupport.com.
This is an extremely poorly designed product. It is typically equivalent to a $5 plastic tub that you scoop manually, but a plastic tub never gets stuck upside down.
Dont let their youtube account fool you. Their customer support is terrible. They refuse to offer any support whatsoever and eventually they just blow you off.
Edit: I hear that petkit is great from friends who had to move on after poor experiences with litter robot.
We are very sorry to hear about your experience so far and would be more than happy to do everything we can to make it right. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. Even after the warranty expires, we're still here to help. You can always send it in for repairs or purchase the needed parts and we'll show you how to install them.
For further assistance, please send us a direct message on Facebook, Instagram or Twitter and include your support case number so we can escalate your case.
@@LitterRobot I tried that. Support repeatedly delayed me until the warranty ran out and then told me to kick rocks because it's no longer their problem.
I am waiting for a litter robot competition to come in market. I will throw away this box. Company sucks
We are very sorry to hear you have not had a positive experience with Litter-Robot. Please send us a direct message at support@whisker.com or 877-250-7729 and we'd be happy to do all we can to make things right.