**You will need a 6" screwdriver** First, thank you Litter Robot for providing this video. For the most part this is all you need to perform this repair. I was a little worried when the replacement part had MUCH smaller circuit boards. The old ones were 4.5 inches long, filling the holders. The new ones were only about an inch, but they appear to be working. Our litter box starting saying it was full after a single use. We would reset it in the app but the very next use it said it was full again. The DFI replacement kit solved this problem. If you're doing this and debating whether or not to replace the Pinch Detect Terminals, just do it. This is not an overly complicated procedure as long as you have a long, 6" or longer, screwdriver. An extension will not help as it will not fit in the holes. I was a bit perturbed when I got to the bottom screws and realized a standard 4" shaft screwdriver is not long enough. Having to make an extra trip to buy a long screwdriver after you have reached this step was highly annoying. A simple statement of required tools would have saved me that trouble. I will, however, give Litter Robot major props for making this system very serviceable. So many manufacturers make their products impossible or extremely difficult to work on. The fact that most of the maintenance and cleaning you will need to do requires little effort is impressive.
I wish I had read the comments before starting the job--the biggest issue was definitely the length of my screw driver shaft. As an FYI I found one with a long enough shaft in the electrical department of home depot--it wasn't magnetized (which really helps), but at least I could get all the screws out!
@@James_Bee do you not clean it out once in a while? I take mine apart and scrub what doesn’t have electronics on it but has contact with waste and scrub it about every 3 months then blow out the loose litter elsewhere. I want to keep it in working order because I do NOT want to go back to scooping manually ever again! Mine is almost 5 years old & I replaced the DFI components today, it’s back to being a work horse! Keep it clean and it’s less you’ll HAVE to clean in the future. 😊
Video tip: I do not need to see the repair guy's face, I need to see what each step should look like when complete. You need better angles and more close ups of what his hands are doing. You also don't provide this exact DFI kit anymore, you need a new video with the new kit. It's incredibly frustrating to watch this and not know if you're installing the part correctly because the part is different.
It was good to have the video, though it would helped if the photographer had shifted viewpoints more instead of taking a rather static position. We had a ton of trouble from the design removing the 9 screws once you flipped it over. There simply wasn't clearance for a regular screwdriver to reach down into the deeply countersunk holes.
A standard 4" shaft #2 Phillips screwdriver will not work for all of the bottom screws. A 6" or longer will work. I always watch the video at least once through before doing anything to make sure I have everything I need and am mentally prepared for the task. There is NOTHING worse than watching the video feeling all prepared only to find out you need to run out and buy something after you've nearly disassembled everything! And you better hurry before kitty needs to go. A simple disclosure in the beginning would have prepared me better.
My husband and I just spent an hour watching this video and attempting to fix it ourselves. It’s very involved, the camera angles are not great, and we both became so frustrated that we had to stop and walk away several times and we aren’t wound up people. The attempting to put all the wires back under the motor and not have anything touch is not just “a little tricky”. I don’t even know if it fixed the issue yet - for this price you should have people to fix these issues because this was beyond a simple repair and we have 2 litter robots that both broke down so we have to attempt this 2x and I’m thinking of just throwing them in the street because it is that difficult to fix.
Maybe you're not very mechanically inclined. That's okay. It really is easier the second time. Once you've girls with wires through the hole and replaced the tab, run the wires through the channel below the motor and put a piece of duct tape over it. Then run them through the next channel after the bend. It's okay to use small pieces of tape to keep the wires in place. Just make sure you don't get any tape on the motor or the sprocket.
@@sergekannon9048they’re right though? For 800 bucks we shouldn’t need to do this. Mine broke down after one year but I had warranty so I was like ok cool but all that did was they sent me this repair kit so I could do the labor myself. $100 warranty I’m sure I could’ve just bought the kit cheaper than that.
This video was *mostly* very helpful. But if you ever make it again, showing the actual things instead of "make sure this is behind here" would be really helpful. I have no idea if I got my second pinch detector piece in right and won't get to know until I finish reassembling since I can't tell before then. 🙃
Hi there! Thank you for your feedback on this video. We have forwarded this to our team to keep in mind the next time we're filming support videos. If you have any further questions about your Litter-Robot and the instructions in this video, our team at whiskersupport.com would be happy to help!
Yeah, the video could use a few closeups from a good angle. For example, it was impossible to see exactly where the pinch plates were located, or how they were oriented which is pretty important. Everything that the user needs to see is hidden around 7:00.
.."behind the other connector..." Behind it facing the litter drop or behind it facing the outside of the unit? I rolled my eyes so many times. Not being able to see if you did the connections correctly (solved by simply showing the finished action) was EXTREMELY FRUSTRATING. While am somewhat mechanically skilled, I am not able to cognitively understand things without visually seeing them; a big miss on ALL of LR's vids. I was so upset knowing that I could assemble it incorrectly and would not known I had until I tried to operate the unit. Please re-do these vids SLOWER and provide more visualizations of product repairs. And I also followed directions to a tee. Blinking lights. I refuse to take it apart again (make sure you have a extra long screwdriver with a magnetic tip. The screws are death to put back in.) I'm out of warranty but the can have this machine back. Too much trouble for the money it's worth.
We greatly appreciate your feedback about this and are deeply sorry if any of the instructions in our troubleshooting videos are unclear. Our Product Specialists would be more than happy to assist further! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
Extraordinarily difficult for someone not mechanically inclined. I did it but I dropped the f-bomb no less than 25 times. I also expected that my robot would last more than three years before I had to make repairs. I have two robots and both needed this repair at approximately three years.
Well done, and great to hear you managed even though not mechanically inclined. “F” bomb is the new function word lol! For longevity, do use good clumping clay litter, with low dust good for appliance and cats, to keep the Robot cleaner and minimise odour.
We appreciate your feedback on this, Chris! If you ever have any questions about your Litter-Robots or run into any issues, please let us know at support@whisker.com or whiskersupport.com.
@@NigelM18 Not expecting to pay $600 and have to fix weeks after the go out of warranty. Looking for a better option - would be very. nice to hear from ex-LR users?
Great video but super bad customer service. Sent two emails but never got replied. I ended up purchasing DFI kit myself on their website even though I’m within warranty period. It’s simply impossible for them to get back to me.
I have changed the wires and pinch terminals 3 times now. When I plug it in and turn on it does not even cycle. It won't do anything at all. Just blinks blue, wish I could get some help but no one to talk to. $700 bucks and they can't tell me how to fix it.
Hi Joshua, we're so sorry you're experiencing this issue and would be more than happy to help. Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
I had this same issue and the solution was to offer me to send in to repairs and get a 6mo warranty for $180 or buy a new base without connectivity for $174.50 or with connectivity for $199.50. A little pissed since I paid $40 for parts and it was a bitch and a half to take apart, repair, put together, and have it not work. I repaired it only for the pinch error code and now the DFI error code is the one going off. And now the solution is to have me pay more money for another part that will inevitably break too
Hi Bella, we're so sorry for any confusion. Our product specialists would be more than happy to provide further assistance! Please submit a ticket or chat with us at WhiskerSupport.com.
This is awesome! Was able to follow this to replace my DFI kit + pinch detect terminals. Took me < 1 hour. my litter robot 3 is 3 years old and still going strong!
What a junk sensor. I don't know what the engineers were thinking leaving an exposed circuit board in the drawer of the machine where it will inevitably corrode and fail. I must assume its planned obsolescence. Frustrating.
Thank you for your feedback. We would be more than happy to connect you with a product specialist and resolve any issues. Please contact us by visiting whiskersupport.com.
The litter robot 3 i have 2 of. NOTHING BUT ISSUE'S AND THE CUSTOMER SERVICE DO NOT I REPEAT THEY DO NOT ANSWER THE EMAILS EVER . THEY USED TO BE GREAT. IVe had littler robots since 2012. I have 2 of the 2 model 2 of the 3 model= pain in the as*. I just bought a 4. I swear if i have issues with it im driving to the company myself and talking to someone one on one. They dont care like they used to.
We are deeply sorry for the delayed response. We would like to look into this for you right away and resolve any issues for you. Can you please send us a DM with your serial number and case number on Facebook, Twitter, Instagram, or at WhiskerSupport.com? With that information, one of our product specialists will be happy to assist as quickly as possible.
If you can work off of audio alone this is perfect, if not this is not the instruction guide for you. The video does not show up close parts so you have no idea if its correct until the whole this is put together. The "easy" parts were a lot more complicated than this guy made it look. I couldnt tell if i connected the wires correclty or not. Had to plug in my litterbot to figure out that it was all wrong and didnt fix anything. Waiting to hear back from the company on where to send it for someone like the guy in the video to fix it, seeing as he knows what he's doing and I still don't. The other part was the fact that they sped up the video as he was unscrewing everything, way to make it easy for someone to follow along instead of having to stop and pause and continue that process for 17+ minutes
Thank you for your feedback regarding the steps in this video. We would be more than happy to answer any questions and provide further assistance at whiskersupport.com
This is the worst thing I’ve ever bought. I’ll make sure everyone in my cat rescue world sees this video for a very common issue they have. Absolutely ridiculous
We are very sorry to hear your Litter-Robot isn't working properly at the moment. Our team of product specialists are more than happy to help resolve any issues for you. Please send us a DM on Facebook, Twitter or Instagram including your serial number and case number. We will assist as quickly as possible.
Just followed this. Disclaimer: This is not a repair that I believe the average user can 'easily' do. It's a shame that it is expected for a $600+ item.
I watched this whole video and then went through the installation - coming back to look at the video for every step. After going through this, I understand that the original two pinch plates were badly out of line. I replaced everything slowly and carefully and it seems like out Litter Robot 3 is working perfectly now. An added benefit of going through this procedure is that I understand better how it works and could more easily fix it in the future. By the way, I came across some taped-up plastic lump with 2 wires coming out of it. I didn't know what it was and just pushed it out of the way so that it wouldn't interfere with the motor. Uh.... it turns out that it was the magnetic globe positioning sensor and it gave me the red-then-yellow-then-blue lights. I found the globe positioning sensor video, put it in the right place and NOW it's finally a success.
We are very sorry for the delayed response. Due to an unprecedented level of demand for Litter-Robot 4, we are experiencing an influx of communication which has resulted in higher than normal wait times. We have turned off our phones until response times have normalized. We can also be reached at support.litter-robot.com/s/?language=en_US. In the event you are unable to solve your issue, the troubleshooter form will prioritize your case with a Customer Experience Representative.
That would require them to actually care about the customer experience, which they don't. These parts have a shelf life of barely over a year, if that. If they email they'd have to acknowledge an actual issue. This way they can just toss you a generic response and pretend they did a good job
@@camfranadventure4649 many people would prefer phone for customer service because it often is resolved far quicker than email since they can't toss you off for days with no response
Absolutely ridiculous to drop $1200 for two of these, both stopped working within several weeks of out of warranty. You don't expect this kind of sh#! when you pay this much for "robots". Feeling like taking a sledgehammer to both . . . . don't recommend that anyone purchase these!!!
Hi Brenda, we're so sorry to hear your Litter-Robots aren't working properly at the moment. Even after the warranty expires, we're still here to help! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
@@LitterRobot I've submitted two tickets - crickets. I really am beginning to think you only have a handful of people working at your organization. Customer service is not a priority.
Hi Brenda, we deeply apologize for the delayed response on our end. Our Product Specialists are working hard to answer every customer's question in a timely manner, and we're looking forward to continuing to reduce wait times! We are so sorry to hear about your less-than-desirable experience and want to do everything we can to make things right. Can you please send us a message on Facebook, Twitter, or Instagram with your serial number and case number? With that information, we will be able to locate your account and assist right away!
We are very sorry to hear your Litter-Robot isn't functioning at its best at this time. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. If you haven't already, please contact our team directly at support@whisker.com, 877-250-7729, or send us a DM on any social media network and we will happily assist right away!
Great video, so satisfying to make the repair myself and not have to replace my robot 3 which has been going strong for years and I hope it will continue to do well for another few years! Now I'm really impressed with how well constructed my LR3 is.😊
I guess it's good to have the option, but for what I paid for this unit, I don't necessarily appreciate that I have to become a technician to fix it myself-especially considering that mine is still under warranty.
Thank you so much for the great video! I am not a handy person, but I was able to follow along easily and replace the parts, and it fixed the issue!! The main trouble I had was I had regular (not needle nosed) pliars and a short screwdriver. I was still able to do it, just took a little longer. Next time, I'll get the proper tools. I love that I can just replace a part myself, rather than having to buy a whole new machine!
It makes us so happy to hear that this video was helpful! If you ever have any questions about your Litter-Robot, please contact us by visiting whiskersupport.com
Thank you for your feedback on this video! We have forwarded this comment to our team. In the meantime, for further assistance please contact us by visiting whiskersupport.com.
They also need to show closer up what exactly this guy is doing. When he removes the motor and replaces it you can't see its orientation at all. He also needs to describe the four wire configuration better, IE, tell us the color of the damn wires or something. Not all of us are savvy about this kind of thing
Thank you for your feedback on this video, Annie. We will forward this to our team for future videos. For further assistance, please reach out to our team at whiskersupport.com or 877-250-7729.
We greatly appreciate your feedback on this video and will be sending your comment to our team so that we can improve in future support videos. In the meantime, our product specialists would be more than happy to help clarify any steps or provide further assistance. Please contact us at whiskersupport.com.
Like any piece a machinery, it needs to be maintained! It’s not a one and done thing. This video was so helpful and solved my issue. $45 bucks for replacement parts, took me about 45 minutes vs paying them $180 to fix it for me. I love my robot and it’s worth the investment and maintenance that comes with it. When it was in warranty, I had an issue and got a full replacement! Great product and company. Going on 4 years next month for my bot. 😌
Purrrfect video. The only thing I can suggest beyond what you've shown us is that if you attempt this repair yourself and have any curious cats around, you will want to put the screws and clip in a small plastic box with a lid.
Thank you for the helpful video. I followed the instructions and fixed Mayhem the cat's poopbot without issue. It's now November of 2022 and there appears to be a version 2 of the DFI kit. The circuit boards are smaller and the included new brackets don't have the little windows so they can be cleaned with a cloth instead of a q-tip.Tip: As soon as you split the bottom section take a picture with your phone of the pinch connector position, because trying to unplug them may yank them out and the video is not clear on their positioning.
Thank you for your feedback about this video. We have forwarded this to our team to keep in mind as we make future videos. In the meantime, we would be happy to offer further support at whiskersupport.com
Very helpful video. I did get my non-functioning robot working again, watching along with the vid as I worked. One suggestion though: use more close ups to see exactly what's being done, and what the presenter is talking about. It took me about 15 minutes to get the DFI circuit boards oriented correctly. I couldn't clearly see it from the video, so had to do a bunch of trial and error before I got it right. Also a note for consumers, understand this is a skilled expert in the vid doing the repair, using a brand new unit (?), that looks like it's never been used. My robot for example, had litter sprinkled around/on the motor, and other places, so I had to wipe that off, etc. Just expect it to take a bit longer, and maybe not be quite as easy as the video shows. BUT, it is completely do-able, and my robot is thankfully working normally again : ) Thanks
Thank you for your feedback about this video! We have forwarded your suggestion to our video team for the next time we create support video content like this. We're glad to hear your Litter-Robot is back in great shape!
Hi Kathy! If you have any questions or need further assistance, we can be reached at support.litter-robot.com/s/?language=en_US or support@whisker.com!
The new DFI sensors solved the blinking blue -> fast blinking orange problem, but now I have all the 3 light blinking simultaneously and the app writing "Dump and Home fault" when I'm pretty sure I've placed the motor correctly back into its slot according to the video. EDIT: Seems to have solved it by placing the Hall Effect sensor back in place which I displaced when replacing the DFI sensor.
Seems to have fixed my 3.5 year old refurb LR3. Got a little over eager with cleaning and fried the DFI sensors apparently. Had a flashing blue light that I couldn’t resolve. Also replaced the pinch sensors that were corroded. I’d recommend gloves because there was urine and litter in about every crevice. Also a fairly long skinny screwdriver would have made it easier.
I just swapped out sensors and pinch prongs. It cost me approximately 30 bucks and fixed the blinking blue light (which was sensing a full draw at all times). I had cleaned the heck out of the old one, but that didn’t work. They should do a recall, since this is such a common problem with their product.
Thank you for your feedback, we are glad to hear your Litter-Robot is working properly again. For further assistance, our team at whiskersupport.com would be more than happy to help!
I’ve had a much easier time swapping out hard drives on my laptop than dealing with this machine. The LR3 was a great idea, but too many points of failure. I have kept mine limping along for over four years and now give up the ghost. Just not worth my time.
Fun fact. This video is only helpful if you have an extremely long or skinny screwdriver. Most of those screws are completely inaccessible without one. Hope this helps!
I am using litter robot3. After replacing the main circuit board parts, no matter which button I press, it only rotates in the EMPTY direction. Is this because some part was installed incorrectly? Or is there something wrong with another part? I replaced the main circuit board and two pinch contact & DFI kits. I am asking because it is not in the manual. I am very sorry if any errors occurred while using the translator. thank you!
Thank you. This was a good video. Overall my only recommendation is that you show some close-ups of certain things such as where exactly the pinch sensors are. I was able to pull them out based on your instructions easily, but I wasn’t really sure where they came from and it took me some time to figure out how to reassemble since there aren’t any close-ups.
All this video has done is broke my robot even more. Never worked this since I have had it!! Shouldn't break after 4 months. Now I've followed this video and it won't power on so worse than before it's not been Woking for 6month
Hi there, we're very sorry to hear the instructions in this video didn't resolve the issue. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. If you have not already, completing the troubleshooter ahead of your ticket submission will help us escalate your ticket for faster support. However, you can also submit a ticket on our website: support.litter-robot.com/s/contactsupport?language=en_US
My LR3 suddenly stopped working after cleaning it. The rapid yellow blinking light says it is the pinch sensors. I took it apart and cleaned them thoroughly, but it still won't work. I even tried bypassing the metal tabs by connecting the two contacts directly...taken it apart 3x now and still no luck. I've already ordered the DFI replacement kit. I'm hoping that once all the parts are replaced that it works again. *UPDATE: one week later I got the new DFI & pinch sensor kit and replaced everything exactly as shown in this video. Im happy to report that my LR3 is now working again! It seems the issue was the DFI sensors gone bad even though the website says rapid yellow blinking means pinch sensor. The problem is these two parts are connected, so if one goes bad it can be tough to diagnose which one. Some people have had luck disconnecting the metal tabs and connecting the two pinch wires directly, but if that doesn't work just replace the entire kit with the dfi sensors. Luckily the new ones seem more robust so they should hold up.
You need to show how to tape all of the wires back. I broke the white wire on my motor because I didn’t tape it back properly. I’m sitting here waiting on pictures from your company so I can actually use the device
Too complex utter joke most folk are not DIY oriented and unless you have basic knowledge it’s really hard plus God help you trying to put it all back It’s a massive expectation on your part
You didn't mention the position sensor. It's very to overlook it, and if it's not in place the robot won't work. I had to watch another video to troubleshoot the issue and open the robot again to place the position sensor in place. So other people watching this video, don't forget about this little detail.
My wires don’t look like that. So how do I know which was to replace??? Also, I’m very annoyed as I’ve had this less than a 8 months and already having issues
For those struggling with this video I found this one that explains it in fine detail, with different camera angles: th-cam.com/video/Gi3AdBCImuo/w-d-xo.htmlsi=tI4dAS20-0f1U_9I
We are very sorry to hear your Litter-Robot isn't working properly at the moment. Our team of product specialists are more than happy to help resolve any issues for you. Please send us a DM on Facebook, Twitter or Instagram including your serial number and case number. We will assist as quickly as possible.
I bought the litter robot 3 in 2020. In 2021 it comes with an issue. I contacted customer support and they directly sent me a replacement base. It took me a couple of days but the new base worked fine. This time the issue comes up again and they only sent me these stupid kits. It took me a couple of hours and the issue left unresolved. Honest advice: treat your customers like before! There are other products out there with better quality and service!
We are very sorry for your experience so far and appreciate you taking the team to leave this honest feedback. Our product specialists are more than happy to follow up with the status of your support case and provide further assistance to get your Litter-Robot working properly again. Please submit a ticket at WhiskerSupport.com or contact us at support@whisker.com or 877-250-7729.
This video made it a breeze to fix my LR3, which started to blink blue nonstop after 2 years of use. To Jason and the engineers who chose to use the same screw for everything, I owe you a beer.
We're happy to hear your Litter-Robot is back in tip-top shape! We're always looking for ways to improve the design and functionality of our products so they work well for both you and your cat! 😺
You must be out of your mind! I am not an electrical engineer nor should I have to be to keep this damn thing running! I’ve had it for 4 years and did the freezer bag fix for the blinking yellow light. Otherwise, I may as well apply to NASA!,
Thank you for reaching out. We would be more than happy to connect you with a product specialist and resolve any issues. Please contact us by visiting whiskersupport.com.
Please pin a comment that tells people they need a Philips screwdriver with at least a 6 inch long shaft. That does not mean the screwdriver is 6 inches long, but the narrowest shaft is that long. It is not a normal household screwdriver. Some of the screws are inset very deep and you can't angle a regular screwdriver into the correct position to remove and replace them. Overall I am so happy to have been able to buy a $30 part and $10 screwdriver to repair my robot vs. buying new. Thank you!
Thank you for your feedback and for the tip about the screwdriver! We have pinned the comment so anyone coming to watch this video can take the tips from others into consideration. If you ever have any other questions about your Litter-Robot, please let us know!
My litter robot 3 kept stopping mid cycle, so I started to follow your instructions. I flipped mine over and found two exposed wires with red connectors attached. How do the connectors get exposed light that? I’ve not even removed the panel yet?
Hi there! The wires you're referring to are for the optional backup battery for Litter-Robot 3. Please see this page on our website for more details: www.litter-robot.com/shop-all-products/lr3-battery-backup.html The wires themselves don't have any functionality when not connected to a backup battery. For further assistance with your Litter-Robot, please contact our team at whiskersupport.com and we'd be happy to help!
What happened to the video that covered the older model, which required disassembly all the way down to the motor. My wife rescues cats so we have several of these going in tandem on location, and they have been disappointingly brittle.
They sent me the fix for free and I took it all apart and put it back together and it still won’t work! I have a friend with the first original litter robot that was made and her’s works and has never had a problem! I have two liter robot 3’s and neither one of them work! Run far away from this company! Better just means more expensive but doesn’t work!
Hi Karri, we are very sorry to hear your Litter-Robot isn't working properly. We would like to get you in contact with a product specialist who can help. If you haven't already, please submit a support ticket at whiskersupport.com or contact us at support@whisker.com or 877-250-7729.
Not sure why they sent me a dfi kit when my unit probably needs a new motherboard because it only does the short clockwise cycle to settle the litter.. Have to unplug the unit from wallpower for 30 seconds and then it does a normal cycle without issue, app shows litter levels fine and the original sensor does react and stop the machine in a pinch scenario
Hi Taylor, we greatly appreciate your feedback so we can improve future videos. We would be more than happy to clarify any steps or answer additional questions at whiskersupport.com, support@whisker.com, or 877-250-7729.
Hello! We recommend following the steps in our troubleshooter to help pinpoint the source of the light notification. www.litter-robot.com/support/litter-robot-3 For further support, please visit whiskersupport.com to chat with a product specialist!
I’ve had mine for 3 years now and this is the second time I’ve replaced the pinch terminals. The first time I’ve done the DFI (pretty sure the pinch was the problem bc they were rusting but nice that I went ahead and did the DFI too). If this is all I have to worry about in time then I’m just going to get extra pinch terminals nexts time and replaced them once a year. I love love love my litter robot and I’m so glad it’s so user friendly to fix. Might even get a new motor soon just because it’s loud these days and I’m feeling confident lol
Thank you for your feedback, we're so glad to hear the instructions in this video were helpful! If you ever have any questions about your Litter-Robot, please contact us at whiskersupport.com
This is the go to instructions for replacing anything on the Litter Robot 3. Mine came with a little different wiring and the pinch sensor boards weren't the same. The boards are smaller and the wiring that gets replaced was different than what was on it, and what they sent me to fix the problem . I don't know if it's some new kind of sensor that works better or not, but when I finally got everything put back together and set. IT WORKED!!!! And the BLUE LIGHT WAS SOLID NOT BLINKING ONCE AGAIN!!! i hope this is the last time I have to do this. but after taking apart the whole thing I found places where the litter went that I don't have access to normally. I always try to shake it out first before cleaning, I'm just glad it's back in service and my cats thank you as well!!! Hurray!!!! No more scooping!!!
We are so glad to hear your Litter-Robot is working properly, Tammy! If you ever need further assistance beyond the instructions in this video, please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. We're more than happy to help!
Hi there, we would be more than happy to provide further assistance and get you connect with one of our product specialists! Hi there! To contact us, please visit whiskersupport.com.
I just did this replacement. It seems like the old part (mine was from 2021) had a design flaw in that it had a large PCB exposed to the air, leaving it vulnerable to corrosion. The new replacement part seems redesigned -- the PCB is much smaller and it's covered in more plastic. So i suspect it will last longer than the old one. Thanks for addressing this with a design change.
We are so happy to hear your Litter-Robot is back in tip-top shape! We are always working on improving our products and our team is always happy to answer any additional questions that arise!
This did the trick for me. Thank you. The only problem now is that after a cycle the robot returns to its position but at a slight angle; so if you're looking at the front like a clock face, 12pm is the correct position. Well mine returns but it positions itself to 1pm instead. Also, once the cycle is complete, the dashboard lights up (all 3 lights) and needs to be manually reset to get the robot back into ready mode. On another matter, I have to counter some of the criticism I've read on here. The company have been very responsive with me. They have patiently answered my questions online, gave timely responses and recommendations on repair and processed my order efficiently. The team are absolutely ace and from my personal experience, I have nothing but praise. As for the robot - I've had mine for 5 years and this is the first repair its needed. It is an unbelievable piece of kit and performs perfectly well for my needs. It hasn't let me down in the past and consistently completes its job with little attention from me. The unit is transformative and sets the standard in this growing industry. Expensive yet, but if you're buying to avoid the daily scoop ritual then it is worth every penny. I wouldn't be without mine.
Thank you for your lovely feedback about Litter-Robot and our Customer Experience team!! We would be more than happy to get you connected with a product specialist to resolve this for you so your unit will return to home position correctly. If you haven't already, please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
1:36 I've watched this 20 times and still can't tell which wire I'm supposed to pull. The first angle is completely covered by a plastic tab and then the cameraman moves to the left so the new shot is covered by his hand. Feels like an intern shot this, not a professional. I'm not a photographer but its *painfully* obvious to me that if you want to shoot something in a persons hand you should shoot from the OPPOSITE side of the arm they're holding it in so their body isnt blocking the shot. Guess I'll just pull one of the two 4 pin wires back here and I'll find out if it was the right one in an hour when it either works or I have to start over from the beginning because between the guy demonstrating, the camera person and the editor nobody ever considered the audience might want to be able to see what they're supposed to be doing. If you're gonna outsource warrenty repairs that most businesses do themselves onto the customer you could at least provide training material that doesn't leave the repair up to guesswork.
Found out the two wires are both 8 pin, there's only one 4 pin. I was confused because the wire he shows clearly has a black connector. We don't get anything remotely resembling a close up so that's all I could tell. Both of my 8 pins are black and my 4 pin is white so I guess they just use whatever color they feel like that day. Doesn't help with the repair process, that's for sure. Mine didn't have braided cables like his either, all my wire bundles are straight. These inconsistencies are frustrating when you're trying to copy what he does while already having such a hard time seeing it.
6:58 this is unbelievable. NOBODY thought the viewers might need to see any of what was going on? How hard is it to shoot a top down angle? Was the person filming doing it while blindfolded? How do you see this in your viewfinder and not IMMEDIATELY recognize you're missing 90% of the useful information? Also, GET CLOSER!!! 70% of what's in the shot is irrelevant to the video. All I need to see right now is the pinch sensor and the DFI. He says "make sure it's on this side of the plastic". Using the video only, I challenge anyone to tell me WHICH SIDE. He's referring to a half inch by quarter inch dark colored plastic tab that's obscured by the side of the pinch sensor, his hand and the shadows that's 4 feet away from the camera. How does an editor watch this and not tell the crew "hey you need to reshoot this shot, it's literally physically impossible to tell what you're talking about"????? Then immediately after he tells me to put one piece "behind" another despite the fact that the two pieces are parallel with each other. DO YOU MEAN TO THE LEFT OR TO THE RIGHT? DO YOU MEAN UNDERNEATH IT OR ON TOP OF IT? "BEHIND" COULD MEAN EITHER WAY!!! If I keep pointing out everything so obviously wrong with this video I'll spend more time doing that than fixing this litterbox.
Thank you so much for this detailed video! I did not have any issues with my robot until just about 2 years after purchase in 2021. Customer service helped me out right away and sent me a free replacement kit. I kept getting the drawer full error after each use, and this fixed it! I felt that the directions great as long as you pause the video frequently and mirror EXACTLY how he has every part and every wire. ***TIP*** Make sure you have a LONG screw driver or else you won't be able to get all the screws out to take it apart! :)
Excellent video, thank you! Yes, I agree that this may be possible to do with a shorter screwdriver, but you will be much less frustrated if you get a 6" or 8" screwdriver before you start. I'm very impressed with the design - using the same screws for every assembly is really forward looking for maintenance!
Hi I'm in UK where can I get my litter robot repaired? I only had it just over a year. I bought from Catnovation but I think the company has closed down. Any help would be appreciated.
This video is totally outdated. I had to pay for a new set of sensors abt $40 and the new sensors are half the size of the old ones. No video exists online I could find to install the new sensors. Litter Robot owes a refund to all that purchased new sensors without showing how to install them the worst part is lining up the 4 pin connector they shld say what the color orientation is. Great machine but horrible to maintain.
We greatly appreciate your feedback and are sorry to hear about your experience so far. We would be more than happy to get you connected with a team member who can provide further assistance. Please contact us at support@whisker.com, WhiskerSupport.com, or 877-250-7729.
Replacement was not difficult after watching this very helpful video. You do need a long neck screw driver with magnet head so you can get the screws out easily. So I had to make a trip to the local hardware store for the screwdriver. But once I got started, it took about 20 minutes. The litter robot is back working as it should.
The comments on this video are kind of awesome. I'm planning to embark on this repair on Saturday and glad to see some potential hiccups to be aware of. Wish me luck!
replaced the dfi and pinch detect step by step with the directions. put it all back together and getting a solid yellow cycle light. the unit will not cycle, reset, power on or off just stuck on yellow cycle light. on the app it says that the unit is off even tho the power is on. robot is unresponsive and nothing is working. HELP!
@Cat Evolution robot still does not work, all wires plugged in correctly, new motor was installed as well as new power cord. Still just solid yellow light with no function whatsoever
@@peterc6197 it might be easier if you email for some help support@catevolution.com.au. I would like to see your motorwell as a photo taken from overhead looking down on layout. Also a second one showing all the plugs in socket in back of main circuitboard. Photo of pinch detector and both DFI too (take in situ, no need to open base, but open motorwell). Have a good look at your maincircuitboard front and back when you have motorwell open to see if you can see any damage as well.
Does anyone know the position of the 2 magnets within the 3 slots of the bottom globe under the rubber mat area. I took the bottom globe apart and they fell out. Not sure proper positioning of the 2 magnets within the 3 holes. Help please
We were sure that the machine would never work again after replacing the Dfi part. Much to our surprise. It did! We feel blessed! This was terribly difficult. My husband and I have been married 55 years, and this project almost led us to divorce! One of the things missing for us were some pictures or drawings of the inner parts. The explanations were great, but we still needed diagrams or pictures for reference. We got it done, but not without some arguments! Such a difficult task! Would not tackle it again.
Thank you for your feedback, we have forwarded your suggestions to our team. In the meantime, if you ever need further assistance from our product specialists, please contact us and view additional resources at whiskersupport.com.
The repair was very simple and straight forward, and the part was cheap and affordable. I’m appreciative that a company lets us repair a high end machine, and lets us purchase the parts necessary to conduct the repair. AND provides a video giving step by step directions on how to conduct the repair. I didn’t have an appropriate screw driver so I went to Home Depot and spent $8 on one that would get the job done. These folks complaining certainly don’t have an appreciation for their Right to Repair. This is especially true when you look at a company like say, Apple, that designs their phone’s batteries to become obsolete after 2-3 years and all but forces you to purchase a newer model… be happy you’re able to repair the machine vs being forced to buy a new one. The video could have used more close ups on the finer details, but all in all I was able to figure out what to do. Thanks y’all, love the product.
There is obviously a reason if you purchased before a certain date you are eligible for a free DFI and pinch replacement kit. What was the reason? I just replaced mine and noticed a few differences between mine and the replacement parts. Everything was reassembled just as I had taken it out, and the robot works, so clearly there was an issue with the hardware, not the installation.
Hi! Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. For further assistance, please contact us at WhiskerSupport.com, support@whisker.com, or 877-250-7729.
Hi there! We would be more than happy to connect you with a product specialist on our team to answer any questions and provide assistance. Please contact us at 877-250-7729 or support@whisker.com.
Hi, I followed this video to a T changing my dfi part. For some reason now my litter robot will not turn on. I triple checked everything, every part screw wire you name it I checked it. But now it won’t turn on. Any advice?
Hi Mishelle! We would like to get you connected with a product specialist to assist you further! Please contact us via chat at whiskersupport.com or email us at support@whisker.com. We look forward to chatting with you!
I've had my litter robot 3 for 4 years now. I bought the extended warranty with the thought that after that amount of time, if it broke, it would still be worth it to not have to scoop two cats poop multiple times a day. During the warranty period I had some issues that customer service helped me to fix each time. One of the times they sent me this kit. I replaced the DFI at that time, but not the pinch detect terminals. Fast forward to two years later, out of warranty, and the pinch terminals are corroded. Lucky for me I saved all of the things that were sent to me two years ago, and I was able to replace the pinch terminals by myself. This simple (not so simple, but absolutely worth it to not have to buy another unit right now) fix is going to extend the life of my machine for at least another year or two, maybe 4! I love the Litter Robot and will absolutely be buying another when this one finally kicks the bucket. Worth every penny.
![CAMPปลิ้น | EP.82[1/2] แก๊ง 3 สาวเพื่อนซี้บุก CAMPปลิ้นครั้งนี้ห้ามเสียอาการ](http://i.ytimg.com/vi/_6WUjXHe1TM/mqdefault.jpg)
**You will need a 6" screwdriver** First, thank you Litter Robot for providing this video. For the most part this is all you need to perform this repair. I was a little worried when the replacement part had MUCH smaller circuit boards. The old ones were 4.5 inches long, filling the holders. The new ones were only about an inch, but they appear to be working. Our litter box starting saying it was full after a single use. We would reset it in the app but the very next use it said it was full again. The DFI replacement kit solved this problem. If you're doing this and debating whether or not to replace the Pinch Detect Terminals, just do it. This is not an overly complicated procedure as long as you have a long, 6" or longer, screwdriver. An extension will not help as it will not fit in the holes. I was a bit perturbed when I got to the bottom screws and realized a standard 4" shaft screwdriver is not long enough. Having to make an extra trip to buy a long screwdriver after you have reached this step was highly annoying. A simple statement of required tools would have saved me that trouble. I will, however, give Litter Robot major props for making this system very serviceable. So many manufacturers make their products impossible or extremely difficult to work on. The fact that most of the maintenance and cleaning you will need to do requires little effort is impressive.
Thank you for your feedback about this video. We appreciate your suggestions and your continued support!
I wish I had read the comments before starting the job--the biggest issue was definitely the length of my screw driver shaft. As an FYI I found one with a long enough shaft in the electrical department of home depot--it wasn't magnetized (which really helps), but at least I could get all the screws out!
You should make this repair on a used litter robot! It’s not easy like you make it out you have to deal with a lot of smelly litter and smelly dust!
I just opened mine and it’s full of litter.
Well... clean it....
You can also empty the litter out with the empty button, if needed.
@@James_Bee do you not clean it out once in a while? I take mine apart and scrub what doesn’t have electronics on it but has contact with waste and scrub it about every 3 months then blow out the loose litter elsewhere. I want to keep it in working order because I do NOT want to go back to scooping manually ever again! Mine is almost 5 years old & I replaced the DFI components today, it’s back to being a work horse! Keep it clean and it’s less you’ll HAVE to clean in the future. 😊
Video tip: I do not need to see the repair guy's face, I need to see what each step should look like when complete. You need better angles and more close ups of what his hands are doing.
You also don't provide this exact DFI kit anymore, you need a new video with the new kit. It's incredibly frustrating to watch this and not know if you're installing the part correctly because the part is different.
Thank you! This video is so frustrating. There should be clear zoom in's to what's happening not some dude.
@@johnbod Agree - no clear visual on what to actually do. Getting the wires in place to finish the control panel had me swearing like a sailor
We prayed while doing it. I was so nervous we did it wrong cause we did so much guessing !!! Luckily it worked !!
please have a clear visual
It was good to have the video, though it would helped if the photographer had shifted viewpoints more instead of taking a rather static position. We had a ton of trouble from the design removing the 9 screws once you flipped it over. There simply wasn't clearance for a regular screwdriver to reach down into the deeply countersunk holes.
A standard 4" shaft #2 Phillips screwdriver will not work for all of the bottom screws. A 6" or longer will work. I always watch the video at least once through before doing anything to make sure I have everything I need and am mentally prepared for the task. There is NOTHING worse than watching the video feeling all prepared only to find out you need to run out and buy something after you've nearly disassembled everything! And you better hurry before kitty needs to go. A simple disclosure in the beginning would have prepared me better.
My husband and I just spent an hour watching this video and attempting to fix it ourselves. It’s very involved, the camera angles are not great, and we both became so frustrated that we had to stop and walk away several times and we aren’t wound up people. The attempting to put all the wires back under the motor and not have anything touch is not just “a little tricky”. I don’t even know if it fixed the issue yet - for this price you should have people to fix these issues because this was beyond a simple repair and we have 2 litter robots that both broke down so we have to attempt this 2x and I’m thinking of just throwing them in the street because it is that difficult to fix.
We are so sorry for any confusion and would be more than happy to help further. Our product specialists are available to assist at whiskersupport.com.
Maybe you're not very mechanically inclined. That's okay. It really is easier the second time. Once you've girls with wires through the hole and replaced the tab, run the wires through the channel below the motor and put a piece of duct tape over it. Then run them through the next channel after the bend. It's okay to use small pieces of tape to keep the wires in place. Just make sure you don't get any tape on the motor or the sprocket.
@@sergekannon9048they’re right though? For 800 bucks we shouldn’t need to do this. Mine broke down after one year but I had warranty so I was like ok cool but all that did was they sent me this repair kit so I could do the labor myself. $100 warranty I’m sure I could’ve just bought the kit cheaper than that.
This video was *mostly* very helpful. But if you ever make it again, showing the actual things instead of "make sure this is behind here" would be really helpful. I have no idea if I got my second pinch detector piece in right and won't get to know until I finish reassembling since I can't tell before then. 🙃
Hi there! Thank you for your feedback on this video. We have forwarded this to our team to keep in mind the next time we're filming support videos. If you have any further questions about your Litter-Robot and the instructions in this video, our team at whiskersupport.com would be happy to help!
Yeah, the video could use a few closeups from a good angle. For example, it was impossible to see exactly where the pinch plates were located, or how they were oriented which is pretty important. Everything that the user needs to see is hidden around 7:00.
Another tip i found is that you need a screwdriver with a longer neck. i had to buy a longer necked screwdriver.
.."behind the other connector..." Behind it facing the litter drop or behind it facing the outside of the unit?
I rolled my eyes so many times. Not being able to see if you did the connections correctly (solved by simply showing the finished action) was EXTREMELY FRUSTRATING. While am somewhat mechanically skilled, I am not able to cognitively understand things without visually seeing them; a big miss on ALL of LR's vids. I was so upset knowing that I could assemble it incorrectly and would not known I had until I tried to operate the unit. Please re-do these vids SLOWER and provide more visualizations of product repairs.
And I also followed directions to a tee. Blinking lights. I refuse to take it apart again (make sure you have a extra long screwdriver with a magnetic tip. The screws are death to put back in.)
I'm out of warranty but the can have this machine back. Too much trouble for the money it's worth.
We greatly appreciate your feedback about this and are deeply sorry if any of the instructions in our troubleshooting videos are unclear. Our Product Specialists would be more than happy to assist further! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
Extraordinarily difficult for someone not mechanically inclined. I did it but I dropped the f-bomb no less than 25 times. I also expected that my robot would last more than three years before I had to make repairs. I have two robots and both needed this repair at approximately three years.
Well done, and great to hear you managed even though not mechanically inclined. “F” bomb is the new function word lol! For longevity, do use good clumping clay litter, with low dust good for appliance and cats, to keep the Robot cleaner and minimise odour.
We appreciate your feedback on this, Chris! If you ever have any questions about your Litter-Robots or run into any issues, please let us know at support@whisker.com or whiskersupport.com.
At least they're repairable and you dont have to buy a new one every three years. Hats off to LR for that.
@@NigelM18 Not expecting to pay $600 and have to fix weeks after the go out of warranty. Looking for a better option - would be very. nice to hear from ex-LR users?
Yours lasted three whole years before you had to do this? Consider yourself lucky!
Great video but super bad customer service. Sent two emails but never got replied. I ended up purchasing DFI kit myself on their website even though I’m within warranty period. It’s simply impossible for them to get back to me.
I was able to order whatever I needed for free under my account that had the warranty
I have changed the wires and pinch terminals 3 times now. When I plug it in and turn on it does not even cycle. It won't do anything at all. Just blinks blue, wish I could get some help but no one to talk to. $700 bucks and they can't tell me how to fix it.
Hi Joshua, we're so sorry you're experiencing this issue and would be more than happy to help. Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
I had this same issue and the solution was to offer me to send in to repairs and get a 6mo warranty for $180 or buy a new base without connectivity for $174.50 or with connectivity for $199.50.
A little pissed since I paid $40 for parts and it was a bitch and a half to take apart, repair, put together, and have it not work. I repaired it only for the pinch error code and now the DFI error code is the one going off. And now the solution is to have me pay more money for another part that will inevitably break too
Worst camera angle ever at the pinch detector part
Hi Bella, we're so sorry for any confusion. Our product specialists would be more than happy to provide further assistance! Please submit a ticket or chat with us at WhiskerSupport.com.
This is awesome! Was able to follow this to replace my DFI kit + pinch detect terminals. Took me < 1 hour. my litter robot 3 is 3 years old and still going strong!
What a junk sensor. I don't know what the engineers were thinking leaving an exposed circuit board in the drawer of the machine where it will inevitably corrode and fail. I must assume its planned obsolescence. Frustrating.
Thank you for your feedback. We would be more than happy to connect you with a product specialist and resolve any issues. Please contact us by visiting whiskersupport.com.
The litter robot 3 i have 2 of. NOTHING BUT ISSUE'S AND THE CUSTOMER SERVICE DO NOT I REPEAT THEY DO NOT ANSWER THE EMAILS EVER . THEY USED TO BE GREAT. IVe had littler robots since 2012. I have 2 of the 2 model 2 of the 3 model= pain in the as*. I just bought a 4. I swear if i have issues with it im driving to the company myself and talking to someone one on one. They dont care like they used to.
We are deeply sorry for the delayed response. We would like to look into this for you right away and resolve any issues for you. Can you please send us a DM with your serial number and case number on Facebook, Twitter, Instagram, or at WhiskerSupport.com? With that information, one of our product specialists will be happy to assist as quickly as possible.
If you can work off of audio alone this is perfect, if not this is not the instruction guide for you. The video does not show up close parts so you have no idea if its correct until the whole this is put together. The "easy" parts were a lot more complicated than this guy made it look. I couldnt tell if i connected the wires correclty or not. Had to plug in my litterbot to figure out that it was all wrong and didnt fix anything. Waiting to hear back from the company on where to send it for someone like the guy in the video to fix it, seeing as he knows what he's doing and I still don't. The other part was the fact that they sped up the video as he was unscrewing everything, way to make it easy for someone to follow along instead of having to stop and pause and continue that process for 17+ minutes
Thank you for your feedback regarding the steps in this video. We would be more than happy to answer any questions and provide further assistance at whiskersupport.com
This is the worst thing I’ve ever bought. I’ll make sure everyone in my cat rescue world sees this video for a very common issue they have. Absolutely ridiculous
We are very sorry to hear your Litter-Robot isn't working properly at the moment. Our team of product specialists are more than happy to help resolve any issues for you. Please send us a DM on Facebook, Twitter or Instagram including your serial number and case number. We will assist as quickly as possible.
Just followed this. Disclaimer: This is not a repair that I believe the average user can 'easily' do. It's a shame that it is expected for a $600+ item.
I watched this whole video and then went through the installation - coming back to look at the video for every step. After going through this, I understand that the original two pinch plates were badly out of line. I replaced everything slowly and carefully and it seems like out Litter Robot 3 is working perfectly now.
An added benefit of going through this procedure is that I understand better how it works and could more easily fix it in the future.
By the way, I came across some taped-up plastic lump with 2 wires coming out of it. I didn't know what it was and just pushed it out of the way so that it wouldn't interfere with the motor. Uh.... it turns out that it was the magnetic globe positioning sensor and it gave me the red-then-yellow-then-blue lights. I found the globe positioning sensor video, put it in the right place and NOW it's finally a success.
They need to answer their customer service phone lines, not just make videos and “email you” which is extremely annoying.
We are very sorry for the delayed response. Due to an unprecedented level of demand for Litter-Robot 4, we are experiencing an influx of communication which has resulted in higher than normal wait times. We have turned off our phones until response times have normalized. We can also be reached at support.litter-robot.com/s/?language=en_US. In the event you are unable to solve your issue, the troubleshooter form will prioritize your case with a Customer Experience Representative.
That would require them to actually care about the customer experience, which they don't. These parts have a shelf life of barely over a year, if that. If they email they'd have to acknowledge an actual issue. This way they can just toss you a generic response and pretend they did a good job
Nobody answers the phone
I rather email, who still talks on a phone?
@@camfranadventure4649 many people would prefer phone for customer service because it often is resolved far quicker than email since they can't toss you off for days with no response
Absolutely ridiculous to drop $1200 for two of these, both stopped working within several weeks of out of warranty. You don't expect this kind of sh#! when you pay this much for "robots". Feeling like taking a sledgehammer to both . . . . don't recommend that anyone purchase these!!!
Hi Brenda, we're so sorry to hear your Litter-Robots aren't working properly at the moment. Even after the warranty expires, we're still here to help! Please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
@@LitterRobot I've submitted two tickets - crickets. I really am beginning to think you only have a handful of people working at your organization. Customer service is not a priority.
Hi Brenda, we deeply apologize for the delayed response on our end. Our Product Specialists are working hard to answer every customer's question in a timely manner, and we're looking forward to continuing to reduce wait times! We are so sorry to hear about your less-than-desirable experience and want to do everything we can to make things right. Can you please send us a message on Facebook, Twitter, or Instagram with your serial number and case number? With that information, we will be able to locate your account and assist right away!
If you bought them with a credit card that has a built in extended warranty, I'd look into getting reimbursed through that.
I am inept in technical things, I wish i could just send it back to be repaired. I don't even have the tools...
We are very sorry to hear your Litter-Robot isn't functioning at its best at this time. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. If you haven't already, please contact our team directly at support@whisker.com, 877-250-7729, or send us a DM on any social media network and we will happily assist right away!
Fantastic video. Thank you so much! My litter robot works like a charm again!
Great to hear!
Great video, so satisfying to make the repair myself and not have to replace my robot 3 which has been going strong for years and I hope it will continue to do well for another few years! Now I'm really impressed with how well constructed my LR3 is.😊
We are so happy to hear this, Lyra! Yay to no scooping!! 😺
This comment is an ad, fix ur shit
I guess it's good to have the option, but for what I paid for this unit, I don't necessarily appreciate that I have to become a technician to fix it myself-especially considering that mine is still under warranty.
Thank you so much for the great video! I am not a handy person, but I was able to follow along easily and replace the parts, and it fixed the issue!! The main trouble I had was I had regular (not needle nosed) pliars and a short screwdriver. I was still able to do it, just took a little longer. Next time, I'll get the proper tools. I love that I can just replace a part myself, rather than having to buy a whole new machine!
It makes us so happy to hear that this video was helpful! If you ever have any questions about your Litter-Robot, please contact us by visiting whiskersupport.com
Zooming in to really see what you're doing would have been really helpful so I didn't have to guess
Thank you for your feedback on this video! We have forwarded this comment to our team. In the meantime, for further assistance please contact us by visiting whiskersupport.com.
They also need to show closer up what exactly this guy is doing. When he removes the motor and replaces it you can't see its orientation at all. He also needs to describe the four wire configuration better, IE, tell us the color of the damn wires or something. Not all of us are savvy about this kind of thing
Thank you for your feedback on this video, Annie. We will forward this to our team for future videos. For further assistance, please reach out to our team at whiskersupport.com or 877-250-7729.
The camera doesn't zoom to show us a clear picture of how it supposed to look seriously this video is a mess.
We greatly appreciate your feedback on this video and will be sending your comment to our team so that we can improve in future support videos. In the meantime, our product specialists would be more than happy to help clarify any steps or provide further assistance. Please contact us at whiskersupport.com.
Like any piece a machinery, it needs to be maintained! It’s not a one and done thing. This video was so helpful and solved my issue. $45 bucks for replacement parts, took me about 45 minutes vs paying them $180 to fix it for me. I love my robot and it’s worth the investment and maintenance that comes with it. When it was in warranty, I had an issue and got a full replacement! Great product and company. Going on 4 years next month for my bot. 😌
Thank you for the lovely feedback and honest review! We're so glad Litter-Robot has been a helpful addition to your home. 😺
Purrrfect video. The only thing I can suggest beyond what you've shown us is that if you attempt this repair yourself and have any curious cats around, you will want to put the screws and clip in a small plastic box with a lid.
Thank you for the helpful video. I followed the instructions and fixed Mayhem the cat's poopbot without issue. It's now November of 2022 and there appears to be a version 2 of the DFI kit. The circuit boards are smaller and the included new brackets don't have the little windows so they can be cleaned with a cloth instead of a q-tip.Tip: As soon as you split the bottom section take a picture with your phone of the pinch connector position, because trying to unplug them may yank them out and the video is not clear on their positioning.
So glad to hear Mayhem's Litter-Robot is working properly again! 😸
What about that black piece by the screws on the table...is that garbage now?
Please re-record this, the camera angles are useless for most of the time.
Thank you for your feedback about this video. We have forwarded this to our team to keep in mind as we make future videos. In the meantime, we would be happy to offer further support at whiskersupport.com
Very helpful video. I did get my non-functioning robot working again, watching along with the vid as I worked. One suggestion though: use more close ups to see exactly what's being done, and what the presenter is talking about. It took me about 15 minutes to get the DFI circuit boards oriented correctly. I couldn't clearly see it from the video, so had to do a bunch of trial and error before I got it right. Also a note for consumers, understand this is a skilled expert in the vid doing the repair, using a brand new unit (?), that looks like it's never been used. My robot for example, had litter sprinkled around/on the motor, and other places, so I had to wipe that off, etc. Just expect it to take a bit longer, and maybe not be quite as easy as the video shows. BUT, it is completely do-able, and my robot is thankfully working normally again : ) Thanks
Thank you for your feedback about this video! We have forwarded your suggestion to our video team for the next time we create support video content like this. We're glad to hear your Litter-Robot is back in great shape!
Definitely a little overwhelming
Hi Kathy! If you have any questions or need further assistance, we can be reached at support.litter-robot.com/s/?language=en_US or support@whisker.com!
The new DFI sensors solved the blinking blue -> fast blinking orange problem, but now I have all the 3 light blinking simultaneously and the app writing "Dump and Home fault" when I'm pretty sure I've placed the motor correctly back into its slot according to the video.
EDIT: Seems to have solved it by placing the Hall Effect sensor back in place which I displaced when replacing the DFI sensor.
Seems to have fixed my 3.5 year old refurb LR3. Got a little over eager with cleaning and fried the DFI sensors apparently. Had a flashing blue light that I couldn’t resolve. Also replaced the pinch sensors that were corroded. I’d recommend gloves because there was urine and litter in about every crevice. Also a fairly long skinny screwdriver would have made it easier.
I just swapped out sensors and pinch prongs. It cost me approximately 30 bucks and fixed the blinking blue light (which was sensing a full draw at all times). I had cleaned the heck out of the old one, but that didn’t work. They should do a recall, since this is such a common problem with their product.
Thank you for your feedback, we are glad to hear your Litter-Robot is working properly again. For further assistance, our team at whiskersupport.com would be more than happy to help!
I’ve had a much easier time swapping out hard drives on my laptop than dealing with this machine. The LR3 was a great idea, but too many points of failure. I have kept mine limping along for over four years and now give up the ghost. Just not worth my time.
Fun fact. This video is only helpful if you have an extremely long or skinny screwdriver. Most of those screws are completely inaccessible without one. Hope this helps!
Thank you litter robot, I love you!
We are so happy this video was helpful! Please let us know if you ever have any questions. 😺
I am using litter robot3. After replacing the main circuit board parts, no matter which button I press, it only rotates in the EMPTY direction. Is this because some part was installed incorrectly? Or is there something wrong with another part? I replaced the main circuit board and two pinch contact & DFI kits. I am asking because it is not in the manual. I am very sorry if any errors occurred while using the translator. thank you!
Thank you. This was a good video. Overall my only recommendation is that you show some close-ups of certain things such as where exactly the pinch sensors are. I was able to pull them out based on your instructions easily, but I wasn’t really sure where they came from and it took me some time to figure out how to reassemble since there aren’t any close-ups.
Managed to break the plastic holding my pinch sensor in place when attempting to reinstall the wires, be careful.
We don’t care to see the person in the video, SHOOT WHAT IS ACTUALLY needing to be viewed! This was not helpful
All this video has done is broke my robot even more. Never worked this since I have had it!! Shouldn't break after 4 months. Now I've followed this video and it won't power on so worse than before it's not been Woking for 6month
Hi there, we're very sorry to hear the instructions in this video didn't resolve the issue. Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees.
If you have not already, completing the troubleshooter ahead of your ticket submission will help us escalate your ticket for faster support. However, you can also submit a ticket on our website: support.litter-robot.com/s/contactsupport?language=en_US
Just replaced mine today and same issue, mine won't power up anymore
I did contact you but you told me to contact robot uk to sort as I got from the robot shop because I'm in the uk
My LR3 suddenly stopped working after cleaning it. The rapid yellow blinking light says it is the pinch sensors. I took it apart and cleaned them thoroughly, but it still won't work. I even tried bypassing the metal tabs by connecting the two contacts directly...taken it apart 3x now and still no luck. I've already ordered the DFI replacement kit. I'm hoping that once all the parts are replaced that it works again.
*UPDATE: one week later I got the new DFI & pinch sensor kit and replaced everything exactly as shown in this video. Im happy to report that my LR3 is now working again!
It seems the issue was the DFI sensors gone bad even though the website says rapid yellow blinking means pinch sensor. The problem is these two parts are connected, so if one goes bad it can be tough to diagnose which one.
Some people have had luck disconnecting the metal tabs and connecting the two pinch wires directly, but if that doesn't work just replace the entire kit with the dfi sensors.
Luckily the new ones seem more robust so they should hold up.
You need to show how to tape all of the wires back. I broke the white wire on my motor because I didn’t tape it back properly. I’m sitting here waiting on pictures from your company so I can actually use the device
Man cameraman really should be getting close shots of what hes talking about instead of standing back filming
Too complex utter joke most folk are not DIY oriented and unless you have basic knowledge it’s really hard plus God help you trying to put it all back
It’s a massive expectation on your part
You didn't mention the position sensor. It's very to overlook it, and if it's not in place the robot won't work. I had to watch another video to troubleshoot the issue and open the robot again to place the position sensor in place. So other people watching this video, don't forget about this little detail.
My wires don’t look like that. So how do I know which was to replace??? Also, I’m very annoyed as I’ve had this less than a 8 months and already having issues
My litter robot 3 blue light is flashing after replacing the dfi sensors and after it cycle once. Any ideas?
For those struggling with this video I found this one that explains it in fine detail, with different camera angles:
th-cam.com/video/Gi3AdBCImuo/w-d-xo.htmlsi=tI4dAS20-0f1U_9I
Worst thing I’ve ever bought
We are very sorry to hear your Litter-Robot isn't working properly at the moment. Our team of product specialists are more than happy to help resolve any issues for you. Please send us a DM on Facebook, Twitter or Instagram including your serial number and case number. We will assist as quickly as possible.
shout out to the snake filming this .. thank you.. maybe next time could you hiss a bit less ?
This was a LOT. I would have preferred throwing it out at this stage.
Wondering if I can just connect the wires? I have no use for the pinch detect system, it just is in the way.
It would be smart to have a direct over head view of the actual assembly not a fucking tv view
The only thing that sucked is that I had to buy an extra long screwdriver, but otherwise this fixed my issue. Thank you for the demo.
Where can I buy the kit? Can’t find it anywhere
Where can I buy the kit? Can’t find it anywhere
My husband followed the video and now our litter robot is working again. Thank you!
So happy to hear that! 😺
Please remake this video the angles are horrible
I bought the litter robot 3 in 2020. In 2021 it comes with an issue. I contacted customer support and they directly sent me a replacement base. It took me a couple of days but the new base worked fine. This time the issue comes up again and they only sent me these stupid kits. It took me a couple of hours and the issue left unresolved. Honest advice: treat your customers like before! There are other products out there with better quality and service!
We are very sorry for your experience so far and appreciate you taking the team to leave this honest feedback. Our product specialists are more than happy to follow up with the status of your support case and provide further assistance to get your Litter-Robot working properly again. Please submit a ticket at WhiskerSupport.com or contact us at support@whisker.com or 877-250-7729.
This video made it a breeze to fix my LR3, which started to blink blue nonstop after 2 years of use. To Jason and the engineers who chose to use the same screw for everything, I owe you a beer.
We're so glad to hear this video helped!!
Thank you so much for this video guide! Success!
Thanks. Fixed problem. Looks like they even upgraded the components to make the electronics enclosed and less exposed to the environment.
We're happy to hear your Litter-Robot is back in tip-top shape! We're always looking for ways to improve the design and functionality of our products so they work well for both you and your cat! 😺
You must be out of your mind! I am not an electrical engineer nor should I have to be to keep this damn thing running! I’ve had it for 4 years and did the freezer bag fix for the blinking yellow light. Otherwise, I may as well apply to NASA!,
Thank you for reaching out. We would be more than happy to connect you with a product specialist and resolve any issues. Please contact us by visiting whiskersupport.com.
Please pin a comment that tells people they need a Philips screwdriver with at least a 6 inch long shaft. That does not mean the screwdriver is 6 inches long, but the narrowest shaft is that long. It is not a normal household screwdriver. Some of the screws are inset very deep and you can't angle a regular screwdriver into the correct position to remove and replace them. Overall I am so happy to have been able to buy a $30 part and $10 screwdriver to repair my robot vs. buying new. Thank you!
Thank you for your feedback and for the tip about the screwdriver! We have pinned the comment so anyone coming to watch this video can take the tips from others into consideration. If you ever have any other questions about your Litter-Robot, please let us know!
My litter robot 3 kept stopping mid cycle, so I started to follow your instructions. I flipped mine over and found two exposed wires with red connectors attached. How do the connectors get exposed light that? I’ve not even removed the panel yet?
Hi there! The wires you're referring to are for the optional backup battery for Litter-Robot 3. Please see this page on our website for more details: www.litter-robot.com/shop-all-products/lr3-battery-backup.html
The wires themselves don't have any functionality when not connected to a backup battery. For further assistance with your Litter-Robot, please contact our team at whiskersupport.com and we'd be happy to help!
What happened to the video that covered the older model, which required disassembly all the way down to the motor.
My wife rescues cats so we have several of these going in tandem on location, and they have been disappointingly brittle.
Hi there, we'd be more than happy to resolve any issues for you! Please visit whiskersupport.com to contact us.
They sent me the fix for free and I took it all apart and put it back together and it still won’t work! I have a friend with the first original litter robot that was made and her’s works and has never had a problem! I have two liter robot 3’s and neither one of them work! Run far away from this company! Better just means more expensive but doesn’t work!
Hi Karri, we are very sorry to hear your Litter-Robot isn't working properly. We would like to get you in contact with a product specialist who can help. If you haven't already, please submit a support ticket at whiskersupport.com or contact us at support@whisker.com or 877-250-7729.
Not sure why they sent me a dfi kit when my unit probably needs a new motherboard because it only does the short clockwise cycle to settle the litter.. Have to unplug the unit from wallpower for 30 seconds and then it does a normal cycle without issue, app shows litter levels fine and the original sensor does react and stop the machine in a pinch scenario
Hi there, we would be more than happy to assist further! If you haven't already, please contact us at whiskersupport.com or support@whisker.com
This is such a terrible “example” video. I can’t see anything he is doing, I can only see his face. I have no idea what to do about the pinch part.
Hi Taylor, we greatly appreciate your feedback so we can improve future videos. We would be more than happy to clarify any steps or answer additional questions at whiskersupport.com, support@whisker.com, or 877-250-7729.
Will this make my LR stop cycling in reverse and flashing yellow light?
Hello! We recommend following the steps in our troubleshooter to help pinpoint the source of the light notification. www.litter-robot.com/support/litter-robot-3
For further support, please visit whiskersupport.com to chat with a product specialist!
I’ve had mine for 3 years now and this is the second time I’ve replaced the pinch terminals. The first time I’ve done the DFI (pretty sure the pinch was the problem bc they were rusting but nice that I went ahead and did the DFI too). If this is all I have to worry about in time then I’m just going to get extra pinch terminals nexts time and replaced them once a year. I love love love my litter robot and I’m so glad it’s so user friendly to fix. Might even get a new motor soon just because it’s loud these days and I’m feeling confident lol
Thank you for your feedback, we're so glad to hear the instructions in this video were helpful! If you ever have any questions about your Litter-Robot, please contact us at whiskersupport.com
This is the go to instructions for replacing anything on the Litter Robot 3. Mine came with a little different wiring and the pinch sensor boards weren't the same. The boards are smaller and the wiring that gets replaced was different than what was on it, and what they sent me to fix the problem . I don't know if it's some new kind of sensor that works better or not, but when I finally got everything put back together and set. IT WORKED!!!! And the BLUE LIGHT WAS SOLID NOT BLINKING ONCE AGAIN!!! i hope this is the last time I have to do this. but after taking apart the whole thing I found places where the litter went that I don't have access to normally. I always try to shake it out first before cleaning, I'm just glad it's back in service and my cats thank you as well!!! Hurray!!!! No more scooping!!!
We are so glad to hear your Litter-Robot is working properly, Tammy! If you ever need further assistance beyond the instructions in this video, please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket. We're more than happy to help!
Too far away can’t see anything
I appreciate the DIY videos in a time when DIY is quickly becoming a thing of the past, due to greed.
Agree!!! Greed is ripping this country apart.
this is not supposed to let customer do all this~ sighhhh
Hi there, we would be more than happy to provide further assistance and get you connect with one of our product specialists! Hi there! To contact us, please visit whiskersupport.com.
I just did this replacement. It seems like the old part (mine was from 2021) had a design flaw in that it had a large PCB exposed to the air, leaving it vulnerable to corrosion. The new replacement part seems redesigned -- the PCB is much smaller and it's covered in more plastic. So i suspect it will last longer than the old one. Thanks for addressing this with a design change.
We are so happy to hear your Litter-Robot is back in tip-top shape! We are always working on improving our products and our team is always happy to answer any additional questions that arise!
@LitterRobot where do we get the new parts? I have 2 broken robots. I am disabled and I am stuck scooping for 8 rescues again. 😢
This did the trick for me. Thank you. The only problem now is that after a cycle the robot returns to its position but at a slight angle; so if you're looking at the front like a clock face, 12pm is the correct position. Well mine returns but it positions itself to 1pm instead. Also, once the cycle is complete, the dashboard lights up (all 3 lights) and needs to be manually reset to get the robot back into ready mode. On another matter, I have to counter some of the criticism I've read on here. The company have been very responsive with me. They have patiently answered my questions online, gave timely responses and recommendations on repair and processed my order efficiently. The team are absolutely ace and from my personal experience, I have nothing but praise. As for the robot - I've had mine for 5 years and this is the first repair its needed. It is an unbelievable piece of kit and performs perfectly well for my needs. It hasn't let me down in the past and consistently completes its job with little attention from me. The unit is transformative and sets the standard in this growing industry. Expensive yet, but if you're buying to avoid the daily scoop ritual then it is worth every penny. I wouldn't be without mine.
Thank you for your lovely feedback about Litter-Robot and our Customer Experience team!! We would be more than happy to get you connected with a product specialist to resolve this for you so your unit will return to home position correctly. If you haven't already, please visit our Help Center (WhiskerSupport.com) to chat with one of our product experts or submit a ticket.
1:36 I've watched this 20 times and still can't tell which wire I'm supposed to pull. The first angle is completely covered by a plastic tab and then the cameraman moves to the left so the new shot is covered by his hand. Feels like an intern shot this, not a professional. I'm not a photographer but its *painfully* obvious to me that if you want to shoot something in a persons hand you should shoot from the OPPOSITE side of the arm they're holding it in so their body isnt blocking the shot. Guess I'll just pull one of the two 4 pin wires back here and I'll find out if it was the right one in an hour when it either works or I have to start over from the beginning because between the guy demonstrating, the camera person and the editor nobody ever considered the audience might want to be able to see what they're supposed to be doing. If you're gonna outsource warrenty repairs that most businesses do themselves onto the customer you could at least provide training material that doesn't leave the repair up to guesswork.
Found out the two wires are both 8 pin, there's only one 4 pin. I was confused because the wire he shows clearly has a black connector. We don't get anything remotely resembling a close up so that's all I could tell. Both of my 8 pins are black and my 4 pin is white so I guess they just use whatever color they feel like that day. Doesn't help with the repair process, that's for sure. Mine didn't have braided cables like his either, all my wire bundles are straight. These inconsistencies are frustrating when you're trying to copy what he does while already having such a hard time seeing it.
6:58 this is unbelievable. NOBODY thought the viewers might need to see any of what was going on? How hard is it to shoot a top down angle? Was the person filming doing it while blindfolded? How do you see this in your viewfinder and not IMMEDIATELY recognize you're missing 90% of the useful information? Also, GET CLOSER!!! 70% of what's in the shot is irrelevant to the video. All I need to see right now is the pinch sensor and the DFI. He says "make sure it's on this side of the plastic". Using the video only, I challenge anyone to tell me WHICH SIDE. He's referring to a half inch by quarter inch dark colored plastic tab that's obscured by the side of the pinch sensor, his hand and the shadows that's 4 feet away from the camera. How does an editor watch this and not tell the crew "hey you need to reshoot this shot, it's literally physically impossible to tell what you're talking about"????? Then immediately after he tells me to put one piece "behind" another despite the fact that the two pieces are parallel with each other. DO YOU MEAN TO THE LEFT OR TO THE RIGHT? DO YOU MEAN UNDERNEATH IT OR ON TOP OF IT? "BEHIND" COULD MEAN EITHER WAY!!! If I keep pointing out everything so obviously wrong with this video I'll spend more time doing that than fixing this litterbox.
Thank you so much for this detailed video! I did not have any issues with my robot until just about 2 years after purchase in 2021. Customer service helped me out right away and sent me a free replacement kit. I kept getting the drawer full error after each use, and this fixed it! I felt that the directions great as long as you pause the video frequently and mirror EXACTLY how he has every part and every wire. ***TIP*** Make sure you have a LONG screw driver or else you won't be able to get all the screws out to take it apart! :)
We are so glad to hear your Litter-Robot is back in tip-top shape!! 😺
Excellent video, thank you! Yes, I agree that this may be possible to do with a shorter screwdriver, but you will be much less frustrated if you get a 6" or 8" screwdriver before you start. I'm very impressed with the design - using the same screws for every assembly is really forward looking for maintenance!
Hi I'm in UK where can I get my litter robot repaired? I only had it just over a year. I bought from Catnovation but I think the company has closed down. Any help would be appreciated.
I’m sorry I don’t know for UK. Contact whisker.com to enquire.
Hello! Please contact our team at support.litter-robot.com/s/?language=en_US or support@whisker.com and we'd be happy to assist.
This video is totally outdated. I had to pay for a new set of sensors abt $40 and the new sensors are half the size of the old ones. No video exists online I could find to install the new sensors. Litter Robot owes a refund to all that purchased new sensors without showing how to install them the worst part is lining up the 4 pin connector they shld say what the color orientation is. Great machine but horrible to maintain.
We greatly appreciate your feedback and are sorry to hear about your experience so far. We would be more than happy to get you connected with a team member who can provide further assistance. Please contact us at support@whisker.com, WhiskerSupport.com, or 877-250-7729.
Newer sensors are smaller but mine came with new plastic mounts to fit them. The pinch detect pieces are the same.
WELL done!
Replacement was not difficult after watching this very helpful video. You do need a long neck screw driver with magnet head so you can get the screws out easily. So I had to make a trip to the local hardware store for the screwdriver. But once I got started, it took about 20 minutes. The litter robot is back working as it should.
Perfect video. Just replaced everything and the unit works like new. Thanks a bunch.
The comments on this video are kind of awesome. I'm planning to embark on this repair on Saturday and glad to see some potential hiccups to be aware of. Wish me luck!
replaced the dfi and pinch detect step by step with the directions. put it all back together and getting a solid yellow cycle light. the unit will not cycle, reset, power on or off just stuck on yellow cycle light. on the app it says that the unit is off even tho the power is on. robot is unresponsive and nothing is working. HELP!
Try unplug and realign the DFI plug in motor well. Dark wires should be up not down.
@@Catevolution1 the dfi and all other wires are plugged into the circuit board correctly and securely.
@Cat Evolution robot still does not work, all wires plugged in correctly, new motor was installed as well as new power cord. Still just solid yellow light with no function whatsoever
@@peterc6197 it might be easier if you email for some help support@catevolution.com.au. I would like to see your motorwell as a photo taken from overhead looking down on layout. Also a second one showing all the plugs in socket in back of main circuitboard. Photo of pinch detector and both DFI too (take in situ, no need to open base, but open motorwell). Have a good look at your maincircuitboard front and back when you have motorwell open to see if you can see any damage as well.
Did you ever get this fixed?
Does anyone know the position of the 2 magnets within the 3 slots of the bottom globe under the rubber mat area. I took the bottom globe apart and they fell out. Not sure proper positioning of the 2 magnets within the 3 holes. Help please
Our team of product specialists would be more than happy to assist and answer questions! Please contact us at whiskersupport.com or 877-250-7729.
We were sure that the machine would never work again after replacing the Dfi part. Much to our surprise. It did! We feel blessed! This was terribly difficult. My husband and I have been married 55 years, and this project almost led us to divorce! One of the things missing for us were some pictures or drawings of the inner parts. The explanations were great, but we still needed diagrams or pictures for reference. We got it done, but not without some arguments! Such a difficult task! Would not tackle it again.
Thank you for your feedback, we have forwarded your suggestions to our team. In the meantime, if you ever need further assistance from our product specialists, please contact us and view additional resources at whiskersupport.com.
The repair was very simple and straight forward, and the part was cheap and affordable.
I’m appreciative that a company lets us repair a high end machine, and lets us purchase the parts necessary to conduct the repair. AND provides a video giving step by step directions on how to conduct the repair. I didn’t have an appropriate screw driver so I went to Home Depot and spent $8 on one that would get the job done.
These folks complaining certainly don’t have an appreciation for their Right to Repair. This is especially true when you look at a company like say, Apple, that designs their phone’s batteries to become obsolete after 2-3 years and all but forces you to purchase a newer model… be happy you’re able to repair the machine vs being forced to buy a new one.
The video could have used more close ups on the finer details, but all in all I was able to figure out what to do. Thanks y’all, love the product.
Thank you for your feedback, we're glad to hear the repair went smoothly! We greatly appreciate your continued support. 😺
There is obviously a reason if you purchased before a certain date you are eligible for a free DFI and pinch replacement kit. What was the reason?
I just replaced mine and noticed a few differences between mine and the replacement parts. Everything was reassembled just as I had taken it out, and the robot works, so clearly there was an issue with the hardware, not the installation.
Hi! Our Litter-Robots come with a WhiskerCare™ 1-Year Warranty (3-year plan available for purchase), during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. There are no deductibles or hidden fees. For further assistance, please contact us at WhiskerSupport.com, support@whisker.com, or 877-250-7729.
I need to replace only the pinch detect terminals. I presume that I do not need to disassemble the control panel for that?
Hi there! We would be more than happy to connect you with a product specialist on our team to answer any questions and provide assistance. Please contact us at 877-250-7729 or support@whisker.com.
Hi, I followed this video to a T changing my dfi part. For some reason now my litter robot will not turn on. I triple checked everything, every part screw wire you name it I checked it. But now it won’t turn on. Any advice?
Hi Mishelle! We would like to get you connected with a product specialist to assist you further! Please contact us via chat at whiskersupport.com or email us at support@whisker.com. We look forward to chatting with you!
I've had my litter robot 3 for 4 years now. I bought the extended warranty with the thought that after that amount of time, if it broke, it would still be worth it to not have to scoop two cats poop multiple times a day. During the warranty period I had some issues that customer service helped me to fix each time. One of the times they sent me this kit. I replaced the DFI at that time, but not the pinch detect terminals. Fast forward to two years later, out of warranty, and the pinch terminals are corroded. Lucky for me I saved all of the things that were sent to me two years ago, and I was able to replace the pinch terminals by myself. This simple (not so simple, but absolutely worth it to not have to buy another unit right now) fix is going to extend the life of my machine for at least another year or two, maybe 4! I love the Litter Robot and will absolutely be buying another when this one finally kicks the bucket. Worth every penny.