Tineco Troubleshooting | Unit won't turn on | A10 A11 S11 S12
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- เผยแพร่เมื่อ 9 ก.ย. 2024
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I loved this vacuum until recently it turns on for a few seconds and turns off with a blinking red light there is no blockage I even cleaned everything with the air tool on my air compressor and still nothing I’ve emailed the company I just want my vacuum fixed this is obviously a problem that many people are having and it should be recalled!
Dear customers, thanks for letting us know about the issue and we are deeply sorry for the inconvenience with our product. We have improved our dustbin structure to avoid blockage. Please feel free to contact our customer service at www.tineco.com.
@@TinecoSupport I have already sent an email and have not heard anything back yet hopefully soon, or I’m going to have to get my money back and buy a different vacuum I can’t keep waiting to be able to vacuum hopefully you understand. Two kids and two dogs I need to be able to clean
@@JeepersCreepersTarantulas Dear customer, thanks for your reply and we are sorry that we could not find the record under this name, could you kindly please provide your ticket number and we will reply to you within 24 hours.
Same here. It runs for a few then dead...it's red it's dead.
I have exact same problem
wow ,...seems like a world wide recall is in order? $400 aussie dollars and 2 months later , the engine works for a few seconds then stops. I have tried every single troubleshooting I could find for this model and other similar models by Tineco. Being new years eve, I am not confident I will get any assistance in terms of :warranty/repair/replace/refund.
Disappointed that I have to waste my time chasing this up...with a dusty couch and house. I have no option but to purchase another vacuum in the mean time. Just in time for the new year!!
Thanks Tineco.
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
Yeah I'm taking this back to best buy. It was working fine, had it on the included charger.. didn't use it for a while then when I wanted to vacuum it starts for about a second then stops and won't do anything. The battery is fully charged and there's no debris anywhere in the vacuum. I just hope the floorone I bought doesn't start messing up too it still seems to be working fine.
Dear customer, thanks for letting us know about this issue and we are sorry for the inconvenience which has been caused. We would like to learn more about your unit since the cleaning status of the components may affect the performance of the unit. Tineco provides a 2-year limited warranty for products and please feel free to contact our customer service at www.tineco.com
I’m having this same exact problem!!
I went on vacation for a week, came back and it doesn’t work
This is a junk absolute junk I recharge it, clean filter everything, this is brand new.
Started blinking red. Was cleaned regularly.
My A10 is doing the same thing, has been since a few weeks after I bought it. I have hard wood floors and few area carpets that I used it on. Every time it will turn on few seconds then start blinking red/pink. I had put it on the charger to make sure it’s charged, filters cleaned and it just keeps doing it. I paid $100 for this vacuum and could only use it few handful of times. I don’t think I bought the warranty for it but I dang well should have ugh Seems like this is a VERY common issue with this vacuum.
Dear Customer,
Thank you for the comment. We are sorry about the inconveniece caused by the machine. The problem may be caused by the motor failure or the blockage of the dustbin. Please feel free to contact our customer service team via email, and they would help you with the troubleshooting. We will keep on improve our machines!
Best regards,
Tineco Customer Care
I have the same problem my tineco just stopped powering on and I take very great care of my vacuum and would appreciate this being resolved for me
This is the best hand vacuum made. It all comes apart for repair and such, but I am having a problem. The latch on the dust bin broke so I ordered a replacement. It’s all on and fine except it doesn’t have the two connectors that attach to the wall unit for recharging. What to do!
I have emailed this company over a vacuum that stopped working in less than a year. And they won't even respond. Save your money and buy a different brand vacuum
We are sorry to hear this. Would you mind providing the case ID or your email address by PM? We would like to check it and see what we can do here.
For something which is known as a Best Buy by WHICH, I was very disappointed to be unable to charge the battery from the moment I received it new. I am still waiting to hear what Tineco will do or say.
2 weeks old and says clean filter and won't turn on. Cleaned and washed filter and even used compressed air to clean it. Still nothing. It's in the trash now lol
Dear Customer,
Thank you for the comment. Please feel free to contact our customer service team via email, and they would help you with the problem. Your machine may need returning and checking.
Best regards,
Tineco Customer Care
Hi, I bought an A11 hero in october 2020. I was very satisfied with my purchase until recently. The vacuum cleaner turns on for some seconds and then turns off. I remobed all the filters and cleaned them out but the motor seems to be stuck. I do not know what else to try
Dear Racha, thanks for your attention to Tineco. We are sorry for the inconvenience this has caused. If you have already done the troubleshooting steps as the video showed, please feel free to contact our customer service at www.tineco.com for warranty assistance. Our agents will find the solution for you.
hello, i have exactly the same problem. I unmounted all pieces and left only the battery attached to motor. And the motor turns on with very low poer for 1 sek and than turns off. Feels like its stuck. How did you solve?
same here.
@@fanikurti2420 hello,
did you find a solution?
@@rehiuk8543 i opened it up with screwdriver until the motor to see if maybe something was stuck inside. I could not see anything. It was clean. SO i re-assembled it back. When i turned it on it worked. I can't really tell what i did to fix it... i dont think i did anything. It just came to life after i re-assembled. Weird. Now it still works after 1 year that i did this.
Our tineco s12 has now done this. We have done everything video suggests and still it seems the motor has failed. Its still under warranty
Motor issue as well. Mailbox full, no live chat, etc. Total of $850 spent in less than 2 years to a company who has a full mailbox? Hope they make this right. Minimum- refund my last battery. But ALL the wasted accessories is a pity! Maybe a new motor would fix all this- less than 2 years- shame!
Thank you for reaching out to Tineco. We apologize for the inconvenience you have experienced. Please kindly contact our customer service department for further instruction. You can visit our website us.tineco.com/support/process-a-warranty/ . We appreciate your understanding and patience in this matter.
@TinecoSupport Tineco DID send me a replacement motor after a few small steps! THANKS ¡ ! I was truly concerned but they did step up!
I took good care of this vacuum and the motor failed on me after about a year and a half…would not recommend this vacuum
You have to take the filters out and use a shop vac to vacuum out the motor.. it's not the battery or the filters.. after vacuuming out the motor it will work again... For awhile.
I will make a video to prove this is the problem. I feel like I got ripped off with this thing it.. should be recalled this is an inherent design flaw..
Tineco, feel free to contact me and send me a new vacuum.
Dear Customer,
Thank you for the comment. We are sorry about the inconvenience brought by our machine. Could you please offer your email to us in this reply? Our customer service team would contact you via email and help you with the problem.
Best regards,
Tineco Customer Care
GGR - Any movement on the video? I believe many of us would benefit from it. Thanks in advance!
Where is the video of how to clean the motor you were going to post?
Max mode doesn't work anymore
It working fine until yesterday. Suddenly it stopped working. When i press on the trigger, the motor makes sound for 2 seconds then guess quiet. Nothing is stuck anywhere. This is most likely and issue with the motor unit. China product.
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service. us.tineco.com/support/process-a-warranty/
@@TinecoSupport my A11 hero stopped working after 2.5 years of use. I think it's out of warranty. Do you think 2.5 years is an acceptable life span for a vacuum cleaner? Is there anything I can do to have it repaired?
Worst $5 I ever spent at a yard sale. My A10 is doing the same thing as everyone else’s. If I had paid full price I’d be livid.
Tineco hpofully your reading this
I bought a tineco s12 and it work well for like 1 week then the soft roller brush didnt work very well and soon didnt work at all i bought a new tube and the same thing happened so what should i do
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service. us.tineco.com/support/process-a-warranty/
Hello, Max Mode is no longer working on my A10. Do you have any suggestions? Thank you
I went to the website and went to the help chat. The sent me a new vacuum unit minus the stick and crevice tools and dustbin for free.
I am now having problems when turning my Tineco on its works for a few seconds then switches off. I have cleaned it everywhere and there are no blockages. Nobody seems to know how to fix it. Very disappointed with this model and wish i had bought a dyson.
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
DId all of this and it still won;t start. The battery IS charging and charged.
Mine wont power on at all unless its put together
My Max power button doesnt work on my A10. no idea what to do.
Dear Bob, thanks for taking the time to leave your comment. We are sorry to know the issue with your unit. Tineco provides a 2-year limited warranty and please feel free to contact us at www. tineco.com if you need any assistance.
@@TinecoSupport yall stuff is junk
What's the hole on sid of battery
Charging port
my a11 2 years old. Can only use speed 1. When you shift to 2nd or 3rd speed power will automatically cut off after few seconds
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
@@TinecoSupportwill not submit. Tried multiple things. Frustrating!!!
good I have a problem I have gone to clean your a11 tineco vacuum cleaner and the blue part where the longer filter is attached I have accidentally thrown it in the trash you have this replacement
Hi Ricardo,
You can contact our support team to purchase the missing part: support@tineco.com
None of this has worked it is still cutting out power within a minute
Dear Sung, thanks for your comment. We are sorry to know the issue with your unit. If the problem persists, please contact our customer service at www.tineco.com
Mine starts 2 secs than shurs off i have to remove the battery for it to restart but only turns on 2 secs either.....is the motor burned? Where can i get the motor?
Any news? Dis u fixed it?
I’m having the same problem. It stays on for 2 seconds then off. I think its a defect since I don’t see anny solutions posted here.
@@joannapuritz4093 Dear Joanna, we are sorry to know about the issue with your unit. For warranty assistance, please feel to contact our customer service at www.tineco.com. We have customer service representatives ready to assist you. Tineco provides a 2-year warranty for our product and please don't worry about it.
I bought a A10 and I have had it for about 6 months now and now it won't turn on I try changing it with the charger it came with and it just blinks blue light and does nothing. It's been cleaned out after each use and I'm at a lost right now it's like the motor went out. My device is not like the one in the video for as I can't take battery out an drake apart like the one in the video it's the white and purple device.
Dear James,
Thank you for the comment. It looks like the motor is experiencing some faults. You may contact our customer service team via email, and they would help you with the troubleshooting.
Best regards,
Tineco Customer Care
Idk what’s wrong with my brand new A10-D. It was working well for like 30 mins and then it started blinking pink which means dirty filter. So I clean the filter, doesn’t fix it. I clean the entire vacuum and replace the filter completely and nothing.
I just bought my A11 hero two weeks ago from Walmart and it won’t even turn on now
Hi Sarah,
We are sorry to hear your machine cannot turn on just over two weeks of purchasing. You can contact our support team for troubleshooting and warranty claim: support@tineco.com. You can also return this machine to Walmart and request a full refund.
Hope my response can help you. Have a nice day!
@@TinecoSupport Fix the dam issue instead of saying sorry
I have same problem, so frustrating
Yeah after 2 months this is going BACK to Walmart 🙄
I just want something small and RELIABLE
Dear Choglit,
Thank you for the comment. I am sorry for your experience. We will keep on upgrading our machines and relevant service.
Best regards,
Tineco Customer Care
Had it a week, cleaned everything still flashing red light lol joke of a vacuum cleaner look elsewhere.
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
Useless video. It motor doesn't turn on without any attachments or the dust collection bin. Both batteries are fully charged.
Dear Customer,
Thank you for the comment. If you could not turn on the motor after removing the dustbin, you might check the main unit's modules and clear off the blockage prodiving there were any. If the motor still fails to turn on after you do so, you may contact our customer service team via email, and they would help you with the problem.
Best regards,
Tineco Customer Care
Mine starts 2 secs than shurs off i have to remove the battery for it to restart but only turns on 2 secs either.....is the motor burned? Where can i get the motor?
Dear customer, We are sorry to know about the issue with your unit. For warranty assistance, please feel to contact our customer service at www.tineco.com. We have customer service representatives ready to assist you
@@TinecoSupport hello i have one that just blinks red while sucking stuff up even tho i literally charge it at full battery
@@TinecoSupport and i literally got this 2 days ago
@@phenomenaldicer6664
Dear customer, We are sorry to know about the issue with your unit. For warranty assistance, please feel to contact our customer service at www.tineco.com. We have customer service representatives ready to assist you. Tineco provides a 2-year warranty for our product and please don't worry about it.
@@phenomenaldicer6664 I'm having the same issue with the a10 dash. bought it hours ago.
My Tineco A11 works fine but when I return it to the charging base it makes a clicking sound and the light on the vacuum head flashes. I have to take it off the base and let it sit for a day and then return it to charge or remove the vacuum head while it is charging. I can’t find any troubleshooting advice on how to fix this issue.
Dear Customer,
Thank you for the comment. The problem of your machine may be caused by the motor fault. In this case, you are encouraged to contact our customer service team via email, and they would help you with troubleshooting and then solve the problem.
Best regards,
Tineco Customer Care
I just purchased the A11 pwrhero. I believe i bought it two or three days ago and my battery is fully charged. But every time I try to use it it comes on for literally a second blinks red and shuts off. Anyone have a solution?
Just had the same issue after three days. I had to call tech support and they are sending me out a new main motor and I have to send the old one back to them. They are going to supply me with prepaid shipping to send the old one back.
Dear Destiny,
Thank you for the comment. Please feel free to contact our customer service team via email, and they would help you with the troubleshooting. You may need to send the machine back for check. If the machine is experiencing faults, we would send you a new one.
Best regards,
Tineco Customer Care
This is garbage,I have same issue
Same issue as everyone else in the comments. Junk!
My tineco tango is a hunk of junk! I’m so disappointed that I spent $399 of this piece of crap. Save your money! It took me a whole month to get a motor replacement and after I received it, only 3 weeks later it’s broken again 🥵😡🤬
Dear Joni, thanks for your comment and sorry for the inconvenience this has caused. We provide a 2-year limited warranty for our products and we will forward your case to our support team and give you the proper solution.
DO NOT BUY ANY OF THESE MODELS THEY ARE HORRIBLY DESIGNED AND WILL BREAK AFTER A FEW USES .. smh complete waste of money and time
UPDATE: #TinecoTime @tinecoglobal Even after Warranty was over Tineco was very helpful and sold me a new motor for $49 I will definitely keep buying Tineco vacuums I'm planning on buying the Tineco Hero Ex next time!....... Mine does the same thing. Turns on for seconds and shuts down. This is the third time this happens, only this time I no longer have warranty. I cleaned it, charged batteries and nothing seems to work.
Dear Vane, thanks for your comment and sorry for the inconvenience. It may because the dust or hair sucks into the main motor. Please feel free to contact our customer service if you need any assistance.
Zzz?
Had it only a week and now it doesn’t turn on more than a second
Dear Arturo,
We are sorry to hear your machine does not perform as normal. Please accept our sincerest apology for any negative experience the concern may have caused you.
Be assured as a Tineco customer, you will enjoy a worry-free 24-month warranty. Could you please contact us via our support email. We will take care of your concern as best as we can.
We look forward to being of service to you. Have a nice day.
Best,
Tineco Customer Care
support@Tineco.com
I believe everyone here has the same problem and these steps cannot solve the problem. Same goes to my s12 ex. I have cleaned it by following the steps given but still mine only works for few seconds before it turns off. I have contacted the customer service and I need to post the main motor to the hq in order for them to check. The hq is at another state. Such a hassle since I have a baby and I need to clean the house regularly. I am a frustated customer here.
Dear Nutul,
Thank you for the comment. We would deal with the follow-ups as soon as possible. Please feel free to contact our customer service team via email, and they are always ready to help you.
Best regards,
Tineco Customer Care
This vacuum is a piece of s***!!! Ive only used it a handful of times and now it turns on for a minute and turns off. The red light comes on saying the filter needs cleaning…there’s no way!!! The filters is CLEAN! I’ve gone through all the steps! I should’ve stayed with my old vacuum. Ughh this is so frustrating!
Dear Theresa,
Thank you for the comment. I am sorry for the problems you have gone through while you used our machine. Please feel free to contact our customer service team via email, and they would help you with the problems.
Best regards,
Tineco Customer Care
I have same problem, so frustrating
Had it for like 2 weeks then it stop working the battery won’t charge. Regret buying this thing tchuuip
Still does not work
Hi Matt,
For your machine not turning on after going through the troubleshooting procedures, we suggest our support team to claim your warranty: support@tineco.com
Tineco customer care
@@TinecoSupport its in garbage
This is the worst video I’ve ever seen. The motor isn’t turning on, yet you’ve told me all the ways to check everything but the motor. So out of touch.
Title of the video “unit won’t turn on”. Ok, here’s a video to check all the ways to clean the accessory assuming the unit turns on.
Absolute POS, worked twice. Cleaned everything but no power at all. Battery good, nothing works. 250 bucks in the toilet
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service. us.tineco.com/support/process-a-warranty/