Beating the Escalation Blues with Cognitive Technology

Empowering customer support is the need of the hour, but before building a strong customer support strategy we need to dissect the impact of case escalations. Learn from industry experts Francoise Tourniaire and Brian Corcoran about the role of case escalation management in improving customer support efficiency. Know how SearchUnify’s CPR framework with cognitive technology is best fir for taming escalations. Watch this on-demand webinar!!!
#Customer support #cognitive technology