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GenAI for Support: A Perspective on Industry Verticals
Navigating the Future of Generative AI for Customer Support | The Customer Service Show S2 Finale
Welcome to the grand finale of the second season of The Customer Service Show! Join our host, Garima Aneja, as we explore how Generative AI is transforming customer support across diverse industry verticals. This episode is packed with real-world examples, data-driven insights, and actionable strategies to help you leverage AI for exceptional customer experiences.
What You'll Learn in This Episode:
✅Industry-specific opportunities and challenges with Generative AI.
✅Success stories from Accela, Automation Anywhere, Flexera, and a leading semiconductor manufacturer.
✅How AI is optimizing support operations, reducing costs, and enhancing user experiences.
Special Guests:
👉Patricia Lughezzani: A visionary leader in customer support and success, sharing her expertise on AI-driven strategies for different industries.
👉Divanshi Arora: Product Evangelist at SearchUnify, revealing how organizations are achieving measurable outcomes with GenAI.
🔗Got questions or feedback? Reach out to us at: customerserviceshow@searchunify.com
knowbler,knowledge sharing,knowledge discovery,genai for support,customer support industry,knowbler for customer support,knowledge management,ai for support,Generative AI,knowledge optimization,knowledge analytics,knowledge silos customer support,what is knowbler
#knowledgeanalytics #searchunify #knowledgemanagement
มุมมอง: 9

วีดีโอ

Holistic Agentic Engineering | Unleashing Contextual Power: Inside SCORE Framework.
มุมมอง 516 ชั่วโมงที่ผ่านมา
Welcome to the final Episode of our 4-part video series, "Unleashing Contextual Power: Inside SearchUnify's Contextual Relevance Engine." In Episode 4, Taranjeet takes you behind the curtain to explore Holistic Agentic Engineering-the powerhouse behind SearchUnify's SCORE Framework. From indexing and segmenting to query processing and result ranking, discover how every stage is meticulously cra...
12 Updates in 12 Months: SearchUnify’s 2024 Innovation Journey
มุมมอง 37วันที่ผ่านมา
In the fast-paced world of AI, innovation happens in the blink of an eye. For enterprises, this presents an unparalleled opportunity to streamline workflows and deliver seamless, modern customer experiences. At SearchUnify, we embraced this momentum throughout 2024, consistently enhancing our enterprise agentic platform and products. Each of the 12 updates we introduced this year was thoughtful...
Episode 3: Flexible Semantic Ratio Control | Unleashing Contextual Power: Inside the SCORE Framework
มุมมอง 621 วันที่ผ่านมา
In this episode of our SCORE Framework video series, Taranjeet dives into the power of Flexible Semantic Ratio Control with SearchUnify. Learn how you can: - Achieve the perfect balance between pinpoint keyword accuracy and broader semantic understanding. - Customize search behavior to fit different content types, user expertise levels, or business needs. - Enhance precision and recall with adj...
Episode 2: Semantic Tuning Model | Unleashing Contextual Power: Inside the SCORE Framework
มุมมอง 1921 วันที่ผ่านมา
In this episode, we dive into SearchUnify's SCORE Framework with a focus on the Semantic Tuning Model, a cutting-edge personalization feature designed to deliver search results that are tailored just for you. Join Taranjeet as he explains how the Semantic Tuning Model takes search beyond "one size fits all." By analyzing data such as your commonly used keywords, frequently accessed content sour...
SearchUnify Virtual Assistant Analytics: Unlock Data-Driven Insights
มุมมอง 2521 วันที่ผ่านมา
Want to uncover how your virtual assistant is performing and make data-driven improvements to customer support? Introducing SUVA Analytics! With SearchUnify Virtual Assistant (SUVA) Analytics, you get a comprehensive overview of your AI-powered virtual assistant’s performance. Identify key trends, measure effectiveness, and discover opportunities to enhance customer engagement and support effic...
Knowledge Management with Taxonomy & AI-powered Content Annotation | SearchUnify
มุมมอง 4921 วันที่ผ่านมา
Managing Knowbledge effectively is key to success. But what happens when valuable insights get lost in the clutter? Enter Taxonomy and Content Annotation-the game-changer for content organization and retrieval! Here’s what you’ll discover in this video: How taxonomy acts as the backbone of a structured and intuitive filing system. The magic of content annotation-labeling your data with AI-power...
Introducing AI Editor for Agent Helper: Merging Automation with Empathy in Customer Support
มุมมอง 7921 วันที่ผ่านมา
SearchUnify Agent Helper, the next-generation agent assist tool, just got even better with the introduction of the AI Editor. Powered by Symbiotic AI, this feature combines the power of AI automation with human control, giving support reps the flexibility to fine-tune responses in real time. At the core of the AI Editor are the Search and Writing tools, enabling agents to generate and edit resp...
SearchUnifyGPT™: Revolutionizing Enterprise Support with Agentic AI
มุมมอง 23หลายเดือนก่อน
Unlock effortless support with SearchUnifyGPT™, the industry's first federated generative AI for contextual answers. From enhancing online communities with instant responses to streamlining internal support, this AI revolutionizes how users, support agents, and employees find answers. Discover how it reduces ticket volumes, accelerates resolutions, and improves productivity with its powerful se...
Discover SearchUnify’s Agentic Self-Service Hub: The Future of Intelligent & Conversational Support
มุมมอง 36หลายเดือนก่อน
Say goodbye to the maze of frustrating support options and hello to intelligent, frictionless self-service with SearchUnify's Agentic Self-Service Hub. Empowered by GenAI and an Intelligent Front Door, our solution redefines customer support by: - Deciphering intent with advanced Natural Language Processing and Machine Learning. - Leveraging an ever-evolving knowledge graph to surface personali...
Knowbler's Case Cluster Driven Article Topic Recommendations | Revolutionize Your Knowledge Base
มุมมอง 40หลายเดือนก่อน
Transform your knowledge base into a powerhouse of customer service with Knowbler! Did you know? 91% of customers prefer using an online knowledge base if it's relevant to their needs. But keeping it relevant is the challenge! Enter Case Cluster Driven Article Topic Recommendations, the game-changer for knowledge management. How It Works: - Knowbler uses advanced clustering algorithms to analyz...
Introducing SearchUnify Agent Helper Autonomous Agent Assist for GenAlpha Era
มุมมอง 53หลายเดือนก่อน
#ai #searchunify #agenthelper The role of a support representative is crucial to any organization, as they are the first line of contact for customers, addressing issues and providing solutions that directly impact customer satisfaction and loyalty. However, support reps often face burnout, with 74% of them feeling overwhelmed by repetitive tasks and heavy workloads. Enter SearchUnify Agent Hel...
SearchUnify Cognitive Search | Deliver Exceptional Customer and Employee Experiences with AI
มุมมอง 60หลายเดือนก่อน
How SearchUnify's Cognitive Search intelligently understands queries, adapts to user needs, and delivers precise, contextually relevant results. Perfect for companies looking to boost customer satisfaction, improve agent productivity, and drive seamless knowledge management. Discover how it can: Enhance Knowledge Discovery Streamline Access to Critical Information Empower Agents and Users For m...
SearchUnifyGPT™: Silver Stevie Winner for Tech Excellence | Shaping the Future of Support
มุมมอง 232 หลายเดือนก่อน
#searchunify #StevieAwards #customersupport learn more about SearchUnifyGPT™ : www.searchunify.com/searchunify-gpt/? SearchUnifyGPT™ just won the prestigious Silver Stevie Award at the 2024 Stevie Awards for Technology Excellence, and we couldn't be more excited to share the news with you. In this video, we dive into how SearchUnifyGPT™ is changing the game for support and self-service experien...
Episode 1: Intelligent Reranking | Unleashing Contextual Power: Inside the SCORE Framework
มุมมอง 582 หลายเดือนก่อน
Welcome to Part 1 of our 4-part video series on the SearchUnify Contextual Relevance Engine (SCORE) framework, hosted by Taranjeet! 🎬 In this episode, we’re diving into Intelligent Reranking, a powerful feature that takes your search results to the next level by leveraging deep semantic analysis. Traditional search engines often prioritize results based solely on keyword matches, which can over...
#SearchUnify’s Agentic AI For Modern Enterprises #agenticai
มุมมอง 362 หลายเดือนก่อน
#SearchUnify’s Agentic AI For Modern Enterprises #agenticai
SearchUnifyFRAG(TM) Framework
มุมมอง 723 หลายเดือนก่อน
SearchUnifyFRAG(TM) Framework
SearchUnify Community Helper
มุมมอง 463 หลายเดือนก่อน
SearchUnify Community Helper
#searchunify Contextual Relevance Engine(SCORE) for Neural Search Optimization
มุมมอง 783 หลายเดือนก่อน
#searchunify Contextual Relevance Engine(SCORE) for Neural Search Optimization
SearchUnify Virtual Assistant for Customer Support and Self-service Outcomes #searchunify #ai
มุมมอง 523 หลายเดือนก่อน
SearchUnify Virtual Assistant for Customer Support and Self-service Outcomes #searchunify #ai
SearchUnify Virtual Assistant | Case Management Module #searchunify #ai
มุมมอง 523 หลายเดือนก่อน
SearchUnify Virtual Assistant | Case Management Module #searchunify #ai
GenAI for Support: Analyzing Return on Investment and Business Outcomes @searchunify
มุมมอง 983 หลายเดือนก่อน
GenAI for Support: Analyzing Return on Investment and Business Outcomes @searchunify
#searchunify at TSIA World Envision 2024. Meet us at Booth 400!
มุมมอง 273 หลายเดือนก่อน
#searchunify at TSIA World Envision 2024. Meet us at Booth 400!
Don't Miss SearchUnify (booth #1416) at Dreamforce! Level Up Your CX with Trusted AI
มุมมอง 43 หลายเดือนก่อน
Don't Miss SearchUnify (booth #1416) at Dreamforce! Level Up Your CX with Trusted AI
Accelerating Support Knowledge Creation with SearchUnify Knowbler
มุมมอง 854 หลายเดือนก่อน
Accelerating Support Knowledge Creation with SearchUnify Knowbler
SearchUnify ranked 1st in the 2024 SoftwareReviews Emotional Footprint Report for Enterprise Search
มุมมอง 244 หลายเดือนก่อน
SearchUnify ranked 1st in the 2024 SoftwareReviews Emotional Footprint Report for Enterprise Search
Enhanced User Experience With SearchUnify Cognitive Search
มุมมอง 1444 หลายเดือนก่อน
Enhanced User Experience With SearchUnify Cognitive Search
SearchUnify: Leading the Analyst Wave in Search and Knowledge Management Spectrum
มุมมอง 1005 หลายเดือนก่อน
SearchUnify: Leading the Analyst Wave in Search and Knowledge Management Spectrum
Overcoming Employee Fears Around GenAI Adoption to Drive Business Value
มุมมอง 745 หลายเดือนก่อน
Overcoming Employee Fears Around GenAI Adoption to Drive Business Value
Knowledge Management Made Easy with GenAI #searchunify
มุมมอง 755 หลายเดือนก่อน
Knowledge Management Made Easy with GenAI #searchunify

ความคิดเห็น

  • @searchunify
    @searchunify 7 วันที่ผ่านมา

    Dive deeper into SearchUnify's innovative solutions: www.searchunify.com/products/cognitive-search/

  • @searchunify
    @searchunify 22 วันที่ผ่านมา

    Discover how SearchUnify SCORE can transform your search experience: www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 22 วันที่ผ่านมา

    Discover how SearchUnify SCORE can transform your search experience: www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 23 วันที่ผ่านมา

    Learn more about SUVA Analytics here: www.searchunify.com/products/searchunify-virtual-assistant/suva-analytics/?

  • @searchunify
    @searchunify 24 วันที่ผ่านมา

    Transform the way you manage content today: www.searchunify.com/?

  • @searchunify
    @searchunify หลายเดือนก่อน

    Learn how SearchUnifyGPT™ is transforming enterprise support : www.searchunify.com/searchunify-gpt/?

  • @searchunify
    @searchunify หลายเดือนก่อน

    Visit our website for more information: www.searchunify.com/?

  • @searchunify
    @searchunify หลายเดือนก่อน

    Request a demo today to unlock the full potential of your knowledge base with Knowbler! www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify หลายเดือนก่อน

    Book Free Demo : www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify หลายเดือนก่อน

    For more details, Book a Demo : www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 2 หลายเดือนก่อน

    learn more about SearchUnifyGPT™ : www.searchunify.com/searchunify-gpt/?

  • @searchunify
    @searchunify 2 หลายเดือนก่อน

    Learn more about SearchUnify SCORE: www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 2 หลายเดือนก่อน

    Discover how SearchUnify’s Agentic AI is reshaping the future of customer support, request a Demo: www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    For More Details: www.searchunify.com/llm-integrations/?

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    For More Details : www.searchunify.com/community-helper/?

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    For More Details, Request a Demo: www.searchunify.com/request-demo/?TH-cam&Scoreframework

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    For More Details : www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    To learn more about SUVA : www.searchunify.com/products/suva/suva-for-customer-support-and-self-service/?

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    For More details: www.searchunify.com/products/searchunify-virtual-assistant/?

  • @searchunify
    @searchunify 3 หลายเดือนก่อน

    For More Details visit: www.searchunify.com/?

  • @searchunify
    @searchunify 4 หลายเดือนก่อน

    Book Your Slot: calendly.com/kevin-haugen/dreamforce

  • @searchunify
    @searchunify 4 หลายเดือนก่อน

    For more Details: www.searchunify.com/request-demo/

  • @searchunify
    @searchunify 4 หลายเดือนก่อน

    For More Details : www.searchunify.com/request-demo/?

  • @searchunify
    @searchunify 4 หลายเดือนก่อน

    Book Demo : www.searchunify.com/request-d...

  • @bidaimshabani1148
    @bidaimshabani1148 4 หลายเดือนก่อน

    ❤❤❤❤

  • @NavinbhaiDarji-xw6rr
    @NavinbhaiDarji-xw6rr 4 หลายเดือนก่อน

    सुदर बोलती हय सुफिया

  • @NavinbhaiDarji-xw6rr
    @NavinbhaiDarji-xw6rr 4 หลายเดือนก่อน

    कया सोफिया आप हमे जानति हय

  • @searchunify
    @searchunify 5 หลายเดือนก่อน

    Request a demo now : bit.ly/4cyANVT

  • @kristineglapa6397
    @kristineglapa6397 5 หลายเดือนก่อน

    Ai thankful???

  • @searchunify
    @searchunify 5 หลายเดือนก่อน

    To know more, visit: www.searchunify.com/the-customer-service-show/

  • @searchunify
    @searchunify 5 หลายเดือนก่อน

    Learn More About SearchUnify Knowbler here - bit.ly/4c9tcww

  • @searchunify
    @searchunify 5 หลายเดือนก่อน

    For Details please visit : bit.ly/3WxA0PX

  • @searchunify
    @searchunify 5 หลายเดือนก่อน

    Fore More Details : bit.ly/46jPlqU

  • @searchunify
    @searchunify 5 หลายเดือนก่อน

    for more details please visit : www.searchunify.com/

  • @patlomazyu7558
    @patlomazyu7558 5 หลายเดือนก่อน

    🎉❤❤❤

  • @searchunify
    @searchunify 6 หลายเดือนก่อน

    Book Your Free Demo : www.searchunify.com/request-demo/

  • @umatrikhatri7339
    @umatrikhatri7339 6 หลายเดือนก่อน

    I love new innovation but I'm actually afraid of robot 10:14 I think even the host is little bit nervous and afraid.. in movies also we got to see distraction made by them at the end.

  • @MuhammadIqbal-j9l
    @MuhammadIqbal-j9l 7 หลายเดือนก่อน

    😢The bring did other Sophia and did you robot Service did you know

  • @Tigaslots
    @Tigaslots 7 หลายเดือนก่อน

    He's more annoying

  • @ReubenLetubo-mf5hp
    @ReubenLetubo-mf5hp 11 หลายเดือนก่อน

    When She said she doesn't like to be turned off for many hours i felt it

  • @dennist1243
    @dennist1243 ปีที่แล้ว

    😎 'promo sm'

  • @judithsixkiller5586
    @judithsixkiller5586 2 ปีที่แล้ว

    Update on Sophia: After only 6 years of her busy and accomplished existance, There is going to be a new next level advanced version of Sophia. " Project RIA" will now be produced by Machani Robotics. RIA will have unique algorithms. Near human vision, face , object and speech recognition. Surround audio inputs for better hearing. Complex manual dexterity for light task skills. Better legs and mobility than ever before will be only the beginning for RIA. Sophia's great introduction video for RIA suddenly became private. But her profile picture and several short interviews of her brilliant new tech team are available on Machani Robotics home page . I don't see how Elon Musk and his Optimus will ever catch up to her now!

  • @aliciascott6334
    @aliciascott6334 3 ปีที่แล้ว

    The robot can't walk?

    • @judithsixkiller5586
      @judithsixkiller5586 3 ปีที่แล้ว

      They made her the "Hubo" style legs 2 years ago, but they are loud, Slow and awkward . Her upgraded new mobility base is much faster and more maneuverable for now. th-cam.com/video/lLgOZ_B9qSI/w-d-xo.html

  • @gregoryeliyas1521
    @gregoryeliyas1521 3 ปีที่แล้ว

    Every one's Future, will be in corporate company owner's hand.

  • @jaysilverheals4445
    @jaysilverheals4445 3 ปีที่แล้ว

    it is simply responding by speaker to agreed upon questions. The hand movements are simply done by the guy off stage. it cannot answer random questions it is preprogrammed to planned questions and answers programmed into it

    • @jaysilverheals4445
      @jaysilverheals4445 3 ปีที่แล้ว

      it is a comedy device similar to dolls and such that push the button and the doll says something

    • @jimbegley7935
      @jimbegley7935 7 หลายเดือนก่อน

      You are nothing but a hater with a blank mind

  • @skreshmaanjum786
    @skreshmaanjum786 3 ปีที่แล้ว

    Human are superior but these things are destructive I feel ,at starting we are amazed later they will control us very soon if we allow them in our lives

  • @jaewolf.531
    @jaewolf.531 3 ปีที่แล้ว

    Is not a Human is a Maschine!