Nothing like paying good money for a camera i cant download pictures from......Connects to the internet 1 out of 20 tries. Thanks Canon for wasting mine and from what i see, A lot of peoples time. Just let me use a USB cable FFS.
I don’t necessarily think this is what troubleshooting is. 😩 over here looking for my ish and nothings connecting and there’s no help online anywhere 😅 gonna go chuck myself and my camera out the window
@@hayliethatch6486 it ended up connecting to my iPad which I originally had it connected to my phone. I don’t know what the difference was, but I just use my iPad now. 😩
I have been having a problem with getting videos to save on the app it keep saying “failure to save” “not enough storage to save video” when I have plenty of storage on my phone. I even have a iPad that has nothing on it and it still doesn’t let me save it.
The problem I’m having is that the camera does connect to wifi but once I open the app and I “reconnect” to my camera, suddenly the wifi on my phone disconnects from the camera and instead connects to my home internet WiFi… how do I work around this?
I have had issues with strong wifi and having it disconnect. It's very frustrating, especially when you are on a shoot. I have better results when I don't shoot in areas without competing wifi.
@@billz4795 The app is allowing you to view the images via the camera’s built in WiFi. You are not eating into memory on the phone unless you physically download the images in the app. The actual files are on your memory card in the camera. Does that answer your question?? Might need more clarification if not.
@NicoleBedardPhotography My camera doesn't have built in WiFi. It needs the Canon WiFi SD WiFi adapter card which takes up the SD card slot. Which I don't want to loose for photo storage. Thus my question can the Canon app work without WiFi but by direct wire
@ Now I see. The app is looking for the device and there is specific setup in the settings. I don’t believe those settings exist in a camera that doesn’t have WiFi so the App won’t be able to find and link to it. Best of luck
This app doesn't allow you to download or view video from your camera. I don't know of any and the file size of camera videos would be huge to save on your phone vs a phone video. Something to consider.
I’ve been looking for solutions for my canon eos r on the app it will stay connected and I can browse for about 30 seconds then lose connection too the app and it doesn’t load any of the pictures onto the app after that and I check my camera and in the error details it said “error 12” “connection target not found” this is happening only on my phone and I have no idea what to do next
I am not using the R series, but I know I loose connection if my phone falls asleep or if the wifi is competing with other wifi around me. I then have to reconnect to the phone.
I would try reinstalling the app on the new mobile and going through the set up process again. I find that I have to go into the camera, disconnect the phone and reconnect the phone to make it trigger. I hope this helps.
Are you using a Canon 5D Mark IV? I know my newer Canon R5 C will provide a password but my Mark IV does not. Once I see the Camera Wifi pop up I'm able to click on it and it connects.
When you click on "Images on Camera" The camera connect app will be showing you the images on your memory card inside your camera. You will see those images and click on one you want to add to your camera roll. Click on "import" in the middle of the bottom bar. That image you selected will be imported to your phone camera roll. I hope that makes sense. (3:33 in the video) Thank you for checking out the video!
@@NicoleBedardPhotography yes I tried that, it’s not in my camera roll, I tried deleting the app, resetting the camera wifi settings, updating my iPad, and resetting my iPad still no luck :(
Canon has thoroughly failed with this app to camera connection. I've tried it many times, many ways, and connection ends up being essentially random. Bluetooth connects with my iPhone, but the app doesn't see it. I can connect the phone to the WiFi network created by the camera, but then the app sees it for a moment, then the camera goes to "Connection target not found" and there's no connection. It's as frustrating as can be. Canon products are great, but this app is utterly useless.
Thank you! Your troubleshooting helped us solve our connection issue!
I'm so happy to hear this. Thank you for your kind comment!
Nothing like paying good money for a camera i cant download pictures from......Connects to the internet 1 out of 20 tries. Thanks Canon for wasting mine and from what i see, A lot of peoples time. Just let me use a USB cable FFS.
I really wish canon could update this app. These troubleshoots are annoying! Stop with the new cameras if you cannot use the app with them 😭
I agree!
I don’t necessarily think this is what troubleshooting is. 😩 over here looking for my ish and nothings connecting and there’s no help online anywhere 😅 gonna go chuck myself and my camera out the window
Did you ever figure it out?
@@hayliethatch6486 it ended up connecting to my iPad which I originally had it connected to my phone. I don’t know what the difference was, but I just use my iPad now. 😩
I have been having a problem with getting videos to save on the app it keep saying “failure to save” “not enough storage to save video” when I have plenty of storage on my phone. I even have a iPad that has nothing on it and it still doesn’t let me save it.
The problem I’m having is that the camera does connect to wifi but once I open the app and I “reconnect” to my camera, suddenly the wifi on my phone disconnects from the camera and instead connects to my home internet WiFi… how do I work around this?
I have had issues with strong wifi and having it disconnect. It's very frustrating, especially when you are on a shoot. I have better results when I don't shoot in areas without competing wifi.
i would say forget your home wifi so it has no where else to connect to
Can this app work with a wired connection to the camera. I don't want to use a memory card slot for the canon wifi chip
@@billz4795 The app is allowing you to view the images via the camera’s built in WiFi. You are not eating into memory on the phone unless you physically download the images in the app. The actual files are on your memory card in the camera. Does that answer your question?? Might need more clarification if not.
@NicoleBedardPhotography My camera doesn't have built in WiFi. It needs the Canon WiFi SD WiFi adapter card which takes up the SD card slot. Which I don't want to loose for photo storage.
Thus my question can the Canon app work without WiFi but by direct wire
@ Now I see. The app is looking for the device and there is specific setup in the settings. I don’t believe those settings exist in a camera that doesn’t have WiFi so the App won’t be able to find and link to it. Best of luck
Mine always says movie format not supported. What do I do? Pls help
Unfortunately, the app doesn't support video from my experience.
I can't download my videos from camera TO PHONE DO U HAVE ANY TIPS
This app doesn't allow you to download or view video from your camera. I don't know of any and the file size of camera videos would be huge to save on your phone vs a phone video. Something to consider.
I’ve been looking for solutions for my canon eos r on the app it will stay connected and I can browse for about 30 seconds then lose connection too the app and it doesn’t load any of the pictures onto the app after that and I check my camera and in the error details it said “error 12” “connection target not found” this is happening only on my phone and I have no idea what to do next
I am not using the R series, but I know I loose connection if my phone falls asleep or if the wifi is competing with other wifi around me. I then have to reconnect to the phone.
Same problem
Junk app
Why I can't see images which are there in camera but can't see in the app ?
Did you click on the "images on camera" and it's connected to the Wifi?
This is not a troubleshooting video, you are just saying how to connect to a phone, not why it's not connecting, and what to do.
When its working, good point. On my SX420 I can do single shots but not video. I know this is not how its supposed to work.
EXCELLENT. I'm on. Thank you
YAY Good luck
I have a problem downloading videos once it’s connected, it says format not supported, any tips?
I did a little research and it looks like MOV format and 8k shot with EOS cameras can not be saved.
same issues.. how can I save the videos to my phone .. I can only save pics
Why it’s not connected to another mobile on old mobile it’s working bt on my new mobile I try it not connected plz how to fix it
I would try reinstalling the app on the new mobile and going through the set up process again. I find that I have to go into the camera, disconnect the phone and reconnect the phone to make it trigger. I hope this helps.
Mine isn't working importing videos. And I don't know why!!!
The App doesn't seem to support video at this time. Very frustrating
Not giving me a password/encryption key
Are you connecting to a Mark IV? I know my Canon R5C provided a password when setting up.
Mine keeps asking for a WiFi password
Are you using a Canon 5D Mark IV? I know my newer Canon R5 C will provide a password but my Mark IV does not. Once I see the Camera Wifi pop up I'm able to click on it and it connects.
When it says “open in camera app” clarifying that the photo was saved in the camera roll, the picture isn’t in my camera roll
When you click on "Images on Camera" The camera connect app will be showing you the images on your memory card inside your camera. You will see those images and click on one you want to add to your camera roll. Click on "import" in the middle of the bottom bar. That image you selected will be imported to your phone camera roll. I hope that makes sense. (3:33 in the video)
Thank you for checking out the video!
@@NicoleBedardPhotography yes I tried that, it’s not in my camera roll, I tried deleting the app, resetting the camera wifi settings, updating my iPad, and resetting my iPad still no luck :(
@@NicoleBedardPhotography I tried it on my phone, it worked, thank you!
Great! So happy to hear it.
Canon has thoroughly failed with this app to camera connection. I've tried it many times, many ways, and connection ends up being essentially random. Bluetooth connects with my iPhone, but the app doesn't see it. I can connect the phone to the WiFi network created by the camera, but then the app sees it for a moment, then the camera goes to "Connection target not found" and there's no connection. It's as frustrating as can be. Canon products are great, but this app is utterly useless.
They really need to overhaul the whole thing, I agree
Sorry girl you have messed up on this one
This app sux!