Nespresso Vertuo Next - First use and pairing
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- เผยแพร่เมื่อ 29 ม.ค. 2020
- Your step-by-step Nespresso Assistance Service guide on how to use your Vertuo Next machine for the first time and how to pair your machine.
The next big cup is here with Vertuo Next.
Vertuo Next takes the full range of Nespresso coffee styles even further. Choose your height among five different cup sizes, from Espressos to Mugs.
The machine reads the barcode integrated in each capsule to offer you its hidden treasures at the touch of a button.
Taking today’s coffee experience to the next level.
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Got mine today!!! ESPRESSO TIME!!! Working smoothly 😍😍😍
How is it? Can you give me your feedback
This is so helpful as the manual is garbage
Look at italian car interiors or any italian directions and you'll know why Lego directions arent made in Italy😂
hold button plug button and play!
@@theycallmetheboss not exactly. You gotta clean it first.
@@hossahunter22 underrated comment lol!
Agreed
Light is steady
The machine is ready
Mom‘s spaghetti
I’m also sticking with the plus thank you very much.
I know a lot of commenters are nervous about reliability, so I’d like to put your mind at ease a little. I’ve had the launch Vertuo line until the launch of the Next and decided to upgrade. The first next was BAD, broke down 4 times in 6 months. Nespresso UK kindly sent me a brand new machine and I’ve been using it 2-3 times a day (and wife also uses it 1-2 times a day) for since 2022 with no problems whatsoever. Problems can occur, that’s life, but my experience has been fairly good up to now; plus if it did go wrong, Nespresso are quick off the line to sort it out. No complaints from me.
Your feedback means a lot to us! 🤝
Just bought mine today! I can't wait to use it.
I was at work yesterday and my coworker brought this miracle machine into work with her and served everyone coffee straight out of this baddie baby it was awesome coffee let me tell ya! I’m in love and I am worthy of getting my own Nespresso machine for Christmas!!!
Thanks a lot for your feedback. We wish you an amazing experience with Nespresso!✨
I NEED IT!!! 😋☕
Bought mine on sale at target today! Can’t wait.
My dad got one today so I’m going to use it
Everyone has me scared I just ordered one ….but I’m so close to returning the product. There is only like 3 positive reviews
Bought Mine yesterday , every cup is delicious and cannot be compared to normal coffee ☕️
It`s so great to hear, Egzon! Looking forward to more feedback from you☕️🥰
F
@@nespresso Yggz
I was happy with my old machine
Setting up now and can't wait to yum
🥰 ☕
I got the Nespresso machine and it’s amazing it’s like I spent £1500 but I spend £79 thank you
That’s wonderful to hear! We are so happy that you like our products 🤗
got one for my birthday yesterday and I've had no luck pairing it today
Hello! How can we help you?
Es super fácil de usarla la verdad me gusta mucho mi cafetera
🤗 ☕ ❤️
i love the nespresso coffee capsules they are awesome
Thank you for your feedback! 😊
@@nespresso anytime
🤗
@@nespresso i have the app too as well
Just got mine today, plugged it in for the first time and it almost caught fire. I got the teal and copper one, was so excited and now it's sitting on my porch with a fire extinguisher pointed at it.
Hi Heather, we're very concerned to hear about this. We see a member of our team has assisted you with a replacement. Thank you for your patience and understanding.
How often must I descale?
We recommend descaling every 3 months or after 300 uses.
@@brantk81 what’s that mean
@@tpc9002 using a special solution that will clean it from the inside.
I want!
Just bought one at Costco. Will save box and receipt just to see how reliable this product is.
Same
Here hoping I love it
@@livinginhb , I returned it. Like other reviews mentioned, coffee was not hot enough. That was the case for me
@@midlifemom5829 Did you have your coffee with milk?
@@cruisewithjamieandrobert4809 , yes but I already heat my milk. My 5 yr old Cuisinart pot from Costco makes hotter coffee.
Save your receipt, I’m on my 3rd machine, hoping this 3rd one doesn’t leak
Hi, when switched off should I keep the top locked or simply just pressed in ? Thank you
Hi there, no need to lock the machine head when the machine isn't in use, you can simply push it closed. Many thanks.
I received a Virtuo Next as a gift in early January and it worked well for less than a month before it stopped functioning completely. Spent hours on the phone with customer service trying to anything and everything to troubleshoot the machine but to avail. Ended up having to send the machine back to Nespresso to get it fixed in late January and just received it back again today (a month later) with zero fixes. It still does not function whatsoever. Is there any way to exchange the machine for an entirely new one?
Hi Marcus, we are disappointed to hear this. Please can you send us a private message with your member number and address, so we can investigate further? Many thanks.
I like Nespresso a lot better then K-cups, which can be of watery - though K-cups have a lot more flavors so I still use it. I like Nepressso’s expresso line, but I mostly buy their flavored coffee which is really good.
The big downside to Nepresso is you have to use their coffee or use reusable pods (defeats the purpose of ease of use).
There’s no x in espresso
Bought this today from Best Buy. Unit would not pull in water. I could not clean or run any water through unit. The pump was whirring and grinding. Taking back tomorrow and probably NOT looking into getting a Breville unit again.
This video was extremely helpful, but the app isn't available in KSA, is there an alternative?
Hi,
kindly contact our Nespresso club @ 8001166612 and our coffee specialist will be happy to assist you.
I made my first cup which was suppose to be a full cup and it only gave me about an inch of coffee in the bottom of my cup I used the Bianca Leggero pod which shows a full cup ... what am I doing wrong ?
Hi Donisa. Your Bianco Leggero blend should be 2.7 ounces. If you received less than the programmed amount, please contact us at 800-562-1465 when you are with your Nespresso VertuoLine machine, so a machine expert may further assist you. We are available 24 hours a day, 7 days a week.
Guys, this is lovely, but don’t tell me to put the cup support in place and then have it mysteriously disappear in order for the receptacle for the rinse water to be placed below the spout.
Just got this machine as a Christmas present, can't wait to use it. But...do you have to download the app to use it ?
Hello. Can you please identify your country, so we could further look into this?
Yes. UK. Only flicked through the instructions but don't really want to download app if not necessary. Thanks.
Wait, does the machine know the difference between pod sizes? I don't see it in the manual.
Yes, it reads the barcode on each capsule and brews the correct amount.
Light didn’t stop flashing first time so unplugged device then plugged in again then it worked. Followed instructions and downloaded app everything worked as instructed and now the husband is buzzing
Ty u saved me
Same. Mine wouldn't clean. So unplugged and locked it and pressed 3 times and it worked!
Make the app available in South Africa.
It took several tries for the cleaning to work on my machine but eventually it did
Pairing issue appears to be a problem with newer operating systems. My Note 20 Ultra will not pair, my wife's Galaxy S20 FE will not pair, but my old Note 4 with Android 6 pairs right away with no issues whatsoever.
If you can get a hold of an older phone/OS version, like by trying someone else's older phone if you have to, see if it pairs, it probably will.
I have a similar problem with my TCL75Q825 TVs remote app, trying to enter expert picture settings is not possible, just crashes, worked on my Note 20 Ultra before, did some research, found out it's related to newer Android versions, tried it on my old Note 4 and sure enough it works fine.
Me too 😢😒
No wonder mine isn't pairing, I have a Z fold 3. And this is my 3rd irtuo next replacement, I thought this virtuo next model was just crap with Bluetooth pairing
What's in this trash can Bluetooth 1.0 .
My pixel 6 pro will not pair
Using an Android phone with Android version 13 & Nespresso App installed & following the instructions on the App failed a few times - with the processing logo active for a while followed by error 1303 message. Then another attempt displayed a different graphic with machine & phone symbols. The phone was overlaid with a brown exclamation mark in a circle & a message: Android 12 & 13 is not compatible with your machine. Try pairing with another device.
I used an old Andriod 8 phone kept 'in case' of newer phone misshap; it worked to connect, progressing to the Wifi password entry 7 connection. The A13 phone App does 'work'. This information may be made available by contacting Nespresso in the country that the machine was distributed for sale for help. The Machine settings menu on the App did show Software is up to date - then I presumed that this indicates that there was no up date to be compatible with A12 & 13.
Now 5 days later, as the App opened then selecting 'My Machines' page, the words 'firmware Update' flashed up over the Machine settings menu box! I did not observe that any update was performed when the machine was connecting to Nespresso when setting up the connection, now it would be useful to know what was changed or to view the update change log. There is no indication of the software version installed, the version 'date' remains a blank, no numerals displayed. The machine had been disconnected from the power supply a few times since the wifi connection was established, confirming that it was able to reconnect after power was turned off. Opening the General - Factory reset menu displayed 'this machine is not connected' initially, but after this was closed it does show the option 'Start Factory Reset'.
I've never had espresso before, just coffee. How authentic of an espresso taste do you get from a pod machine? Are the cost of the pods generally more expensive compared to a typical K-cup?
Nespresso Vertuo machines use our patented Centrifusion™ technology which reads the bar-coded capsules to brew to the perfect parameters of your cup, whether authentic espresso, coffee, or 3 other sizes. If you enjoy a traditional espresso, our Original machines result in a perfect cup with a rich head of crema using 19 bars of pressure. Our coffees are competitively priced based on the quality of our coffee, and in keeping with our goal to reach 100% sustainability, we make it convenient to recycle. nespres.so/a/s9zoz1
100% espresso flavor I highly recommend especially if you like starbucks it’s better than
Just purchased & following directions to rinse machine before use but it doesn’t rinse..flashes orange light then back to white. What next?
What is the difference between the premium and deluxe version of the Next model?
Hi Josie, thanks for your question. They differ in color only.
deluxe has stainless steel
Just buy another model........not the Next model......
@@bjarkejensen4116 Which one? They all brew excellent coffee, but all the latest models (including the Vertuo Plus) seems to be built like crap, according to the majority of reviews.
Do you have to do the app thing?
Hi George, it is not required to use the machine.
Hi, I just bought the machine and made my first coffee, it was so good!. However, after I opened up the top part again and emptied the capsule, I noticed that there was still a lot of water left on the capsule placement. Is this normal? I would hate it if it is because if water stays immobile for too long that is no good. My old Keurig machine never left any water after every use. Could anyone let me know if there is a solution or do I have to wipe it after every use. Thanks!
We'll be happy to check and ensure the machine is working properly, William. Please contact a Machine Technician via our toll-free number, 800-562-1465.
Mine does the exact same thing, please let me know if you found a solution to it, it would be well appreciated!!
Should the light flash red during the cleaning?
Hello! You can reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly help you.
@Nespresso How many machines should I be expecting to send back to you before I get a properly functioning machine? A Lot of reviews are saying they sent around 3 machines back and are still having little success with the machine itself and are experiencing difficulties with customer support. I like the coffee it makes but I am swayed away from this product based on the Horde of bad reviews lately.
Your disappointment is understandable. What was the resolution offered during your last interaction with Nespresso?
Just bought my Nespresso and was SO excited to use it. I’ve tried EVERYTHING and the cleaning feature won’t work. So disappointed, not a good start
Hello and thanks for reaching out. Can you please identify your location so we could further look into this? Kind regards.
what pod is good? for daily coffee and iced coffee with oat milk
Hi Juna, we would be happy to help. Do you like an intense coffee or more of a mild experience? Many thanks.
@@nespresso I would say more of a mild one, if it helps I love oat latte from Caffè Nero 😂
@@JunaBanda Dolce double espresso makes a nice, mid strength oat latte IMO :)
I like how I am asked which country I am located by Nespresso staff (here) and then when you provide the location you are ignored. Now my unit is leaking water from the top right side. It is disintegrating in about a week's time. Also one thing to be aware unlike the other smaller pods you are stuck purchasing the Vertuo pods from Nespresso's website or stores. You cannot buy them at a local store.
Target has them for half the price the Nespresso brand.
We are truly sorry for the inconvenience and be assured that we can look into this for you.
Can you kindly send us a private message via our Facebook page. We will be happy to further assist you. We thank you for your time and patience!
Why not do some research before buying such a device? That's like buying a power tool and complaining that you have to use a certain replacement part only from a certain store. Leaks are another thing and are covered under warranty, but as for the capsules being a specialty premium item, you should know what you are buying before doing it.
@@atom069 Leaks and wifi not working. Concerning the capsules I specifically mentioned "one thing to be aware..." I didn't go through the warranty, it went straight back to the store it came from. And now that I am at it, there are no more Targets in Canada (in response to another comments)... That's my experience with the machine, not sure why you get all worked up...
@@sassaidi I'm not worked 'all up', i'm stating the obvious. I'm not in Canada, so I get your concern. Here we can purchase at Target/Walmart/Amazon online. They have an ongoing patent that goes until like 2027 if I recall. If your machine is acting up, Yes you are correct to contact the company.
Is it normal for dribbles of water to come out when doing the first step. And the machine to be a bit noisy.
Yes mine did the same. Its all good
Perfectly normal, nothing to worry about.
Can you use any other capsules? Like from Lidl, Aldi ?
We do not test the compatibility of competitors’ products with our machines, therefore we
cannot comment on this. Please contact directly the capsule supplier and ask them the
question. You may decide to use non-Nespresso capsules in your Nespresso machine.
No, not with this model.
No
@@nespresso you couldn't give a more bullshit answer huh.
@@memphisreines4058 Indeed🙄🙄🙄
The orange coffee mug blinks once per second. The manual states "reset to factory settings". But it is new and never used. How/why should I reset to factory settings? Is it defective? I only tried to rinse for the first time. Looks like another piece of junk to throw in the pile.
We are sorry about the issue faced. In order to assist you in the best way possible, can you inform us in which country you live ? So we can give you the information of our assistance program in your country. Thanks for your answer and have a very pleasant day !
i’ve been trying to rinse my machine for the past hour i checked this vid to see if i was doing it wrong, but i’m doing it right and the water still won’t move through the machine :( is there another step or is mine defective?
Hello. Thanks for reaching out. Please let us know where are you contacting us from, so we could further assist you.
hey @Nespresso, is the cleaning procedure explained from 0:55 to 1:30 for first use only? Or is it req'd to be cleaned before each use?
Hello. A weekly cleaning will keep the brew unit clear of grinds and coffee residue. ☕ Press the brew button three times quickly in a row to run the cleaning cycle.
@@nespresso Thanks for the fast reply.
I’m having the same issues that people are saying. It leaks water a lot on the bottom, it only brews half the amount that it should, and half the time, I can’t get it to work. The button will flash orange. It’s so inconvenient especially in the morning when I need coffee the most
Hi. In order to serve you, please let us know in which country you are located. Many thanks!
Hi, I had the same thing one day with the flashing orange button, I removed the coffee pod, and placed it in again and it worked! Not sure about everything else tho as I haven’t seen that problem, but hope this helps at least!
Delicious
My parents got one of these machines, and the side is broken, and the pre wash is also broken. We got it new from target, but it won't work. The side is not the side with the opening part, it's not supposed to be open at all. The lower clip thing that keeps the side in is too low I think, and it won't stay on. Any way to fix this?
Hello, we are sorry about that. Please let us know where are you contacting us from, so we could further assist you.
@@nespresso do you mean where I'm contacting you from as in where I live? I got the machine from target in washington state, usa. If you meant something else, please let me know what information you need me to tell you.
Thanks for confirming. A Machine Technician will gladly assist in resolving the issue via our toll-free US number, 800-562-1465.
i had the vertuo and it just stopped working as well, I was lucky it happened in 2 weeks i was able to get my money back.
Can this machine make espresso coffee?
Yes.
Just ordered mine but i didn't know there were so many issues regarding this machine. I already have a pixie, i Guess i should have kept that one instead of getting the vertuo.
Hello. Can you please identify your country, so we could further look into this?
I pressed the button 3 times and it started making a bunch of noise and looked like the water in the reservoir was going down, but more than two minutes now and no water coming out of the front. The light has been blinking around now for a few minutes ...
Please contact a Machine Technician via our toll-free number, 800-562-1465.
@@nespresso if everyone is having this issue, why dont you just give the solution here. Im new to nespresso, but i will return it tomorrow if its not clear how to use.
What are you supposed to do when the machine won’t take in any water? The water tank is connected and filled. It should work, but no water is moving.
Hi Audrie, we're disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm. Many thanks.
Happened to me the first use when attempting to run the cleaning procedure. Pulled the tank back off and put it on again and an air bubble came out. Then it worked fine.
@@burb17 I’ll try that today, thanks!!
Does this machine work not connected to wifi
Absolutely, Nick.
While its cleaning, is the blinking light orange?
Hello Joanna. Is water coming out of the machine while your are running the cleaning cycle or is it just blinking orange lights without any water coming out?
@@nespresso hello, I just got my nespresso machine today and while cleaning it started to show a blinking orange light, and no water would pour out.
so does this only take nespresso vertuo pods?
Hi Ryan, we can confirm that the Vertuo machine is compatible with Vertuo capsules. Many thanks.
Can you schedule brewing times with the app? What’s the point of it ?
That’s what I was wondering
Ainda não tem essa opção. O emparelhamento serve para atualizações do sistema de leitura do código de barras das cápsulas.
I tried to rinse it 3 times before using it but The water doesn't come out, the water tank is connected and the top il blocked properly. What can it be?
Hello. Can you please identify your country, so we could further look into this?
Ppl are you guys reading instructions and using it?? You have to press button 3 times and that's all u have to do I got mine at super target 😀 😃 🙂 🙃 love the quality of capsules and coffee ☕️ ☕️ ☕️
We are so happy that you like our products 🤗
Can't connect mine making it impossible to regulate water hardness. That should be easy after so much time post release.
Hi Charisma, we're disappointed to hear this. In view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.
Can you make coffee or espresso shots without paring and using the app?!? Currently having a problem paring my phone to the machine! 😑
Pairing is not needed for the machine to do its thing.
If I buy this directly from the Nespresso site does it come with the complimentary welcome kit of pods? Every other retailer has it included with the machine (best buy, walmart, target, etc) but I don't see it stated on the Nespresso site that this machine comes with the kit.
Yes it does.
Just purchased today. Took 1.5hr to finally figure out how get it to do the first clean...kept telling me no water. It worked once I inserted the base and tetered my 1l cup on it. Not what the instructors show or video. Why do I need a app to make coffee? Tried to make a cup and it poured an inch of coffee in the cup, and leaked water all over. Will return it tomorrow.
Hi Brian. We know how disappointing machine issues can be. Please contact us at 800-562-1465 when you are with your Nespresso machine, so a machine expert may further assist you. We are available 24 hours a day, 7 days a week.
A had 2 of these machines, the coffee is top quality but both machines leak water like crazy only after 3 weeks and 2nd machine only after 3 pods I brewed :( I had to mail it in and the company is mailing me a new machine different line. Hopefully this 3rd machine doesn’t die or leak…..
We're disappointed to hear about your experience, but happy to hear this was resolved. Please contact us if you experience any further issues.
@@nespresso thank you for responding. I know your reputation as a company is important. I enjoy your coffee quality. I’m looking forward to my new machine Evolou. I hope it doesn’t have any issues.
@Nespresso, my capsules/pods are almost done that came with the box. What kind do I buy to re-fill?
The box that came with your machine is a sampler to help you try different blends. If there's one or a few that you particularly liked, you can purchase them from our website!
@nespresso please reply link as I don't want to buy the wrong capsule type. For Canadian customer
Thank you for confirming, Jeremy! While we can't send links via TH-cam comments, feel free to search for Nespresso Canada on Google. This will take you directly to our website where you can purchase our capsules. Make sure to choose between Original or Vertuo blends based on your machine. Feel free to reach out if you have any further questions! Cheers!
hey Nespresso! just got the Vertuo Plus as an early birthday present but it won't connect to my wifi/bluetooth any help? I've reset the machine 4 times and it recognizes it but it takes me back to the same page which indicates to restart it again..ty!
Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?
@@nespresso hey there. I'm in the US
Hi Rich, if you are still experiencing this issue with your Vertuo Next please call us at 1-800-562-1465. We'll be happy to further assist you.
Is it just me, or is this music a bit porn-y?
Coffee Porn, my favorite🤣
Bowchikawowoww ☕️
Made me laugh, thx.
Step 7 in the manual doesn't work for me. There is no flow. How to do ?
We are sorry to hear this, Brigitte. We would recommend you contact your local Nespresso technical team for further assistance with it so that can walk through the process to ensure the best result is reached. All the best for a speedy resolution!
Just got my second replacement machine and this one doesn’t work either: the dreaded double orange flash. How can you charge $200 for a machine that doesn’t work?
Hi Frank, we're disappointed to hear this. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.
Trying to get mine set up and it won’t stop blinking red!!
Sorry about that Tyler. Please let us know where are you contacting us from so we could further assisst you .
Getting a new machine after exchange, but the new one I could not connect via blutooth to the app. I tried everything. But no positive result
Hello and thanks for reaching out, we are sorry to hear that. Can you please identify your location so we could further look into this?
@@nespresso Germany, Android (newest version), new Machine...
Hello, thanks for the information. I would like to ask you to factory reset the Vertuo and delete the APP. After that, please try the steps again. If it still does not work, please contact our customer service at 0800 18 18 444 (select) to provide assistance. Please have your customer number ready.
My question is what is the point of this device when the crema you get from the Plus (an older model machine) is much nicer and more uniform than with the Next (which is the newest model). Is there maybe an update coming to fix that? I live in the US.
The crema will improve over 5-10 extractions. If the issue persists, please contact a Machine Technician via our toll-free number, 800-562-1465.
@@nespresso Does the crema really improve after 5-10 extractions? To be honest, this isn't a deal breaker for me but it would still be interesting to know if it really improves... ;-)
@@nightclub1995 It did improve for me, however, it did take more than 5-10 extractions i believe.
Is the used capsule supposed to automatically go into the container? Mine stays put and I manually take it out.
Hi Susan, it should slide into the capsule chamber when you open the machine. If you are having trouble with it please call us at 1-800-562-1465 for further assistance.
You have to make sure the machine is completely unlocked and top lifts completely to eject capsule into compartment ..... I use the breville Nespresso virtuo next and have had no issues ..... just wish I drank regular or 2% milk because my oat milk won’t froth
I downloaded the app, tried to pair with my phone but it did not work. I even tried calling the customer service but did not couldn’t solve it. Is my machine defected?
Hello, can you please tell us your country of living, so we could help you?
@@nespresso I live in the US
Hi Timothy, would you call us again at 1-800-562-1465? We'll be happy to further assist.
I am having the same problem. I just restarted my phone to see if it helps.
Hello. Could you please clarify your country of living so we might assist you?
I bought the Nesspresso vertuo next today, i did exactly the same as in the video, but nothing goes right with this machine, i'm so disappointed of this product
Your disappointment is understandable, Jaouhar, and we are happy to help. Please contact a Machine Technician via our toll-free number, 800-562-1465.
Same here 😒
Mine is great when it works - seems to work for a few days, then stops. Then at some point starts working again - doesn't seem to be any pattern here.
Hi Sandra, we're sorry to hear this. Technical support is available at 1-800-562-1465. We're here to help!
Why is it that my machine when now setting up it blinks the orange colour appears then it disappears? No water comes out
Hello. Can you please identify your country, so we could further look into this for you?
@@nespresso hi after unplugging and rebooting it was able to pour however I’m unable to link to the app because they won’t let me make an account I bought via Amazon and I’m based in Trinidad currently
why is connection not available in south africa on the app
We are working on bringing this functionality to you soon. Please keep an eye out on our social media pages for more information on this.
What’s the point of the app other than show suggestions on what to buy?
Anyone else having trouble with the locking and unlocking ours is so hard to close and open.any ideas please
Hi Linda, we're sorry to hear this. We would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.
Pk la connecté à Internet ?
Water does not come out during the rinse process. Very loud noise. Blinking red. Bad machine?
Hello, Alicia! In order to provide you with the best response, could you please tell us what country you are in?😊
I dont have the machine icon on the app !
Hi, thanks for contacting us. We've received your message and appreciate you reaching out.
how do I brew the coffee? I end up clicking the bottom a million times and it starts when it wants too … ?
Hello, we would be glad to help you. Could you please provide us the country of your residence?
Had to return to Costco without the box. Defective unit that CS was useless.
”Nice” to see that everyone else is having also problems with this machine. Worked like two weeks and now having various problems, cannot reset the machine, it doesn’t start, when it starts it doesn’t stop and the water just keeps coming. Week ago I was promised that Nespresso will pick up the machine and repair it. Still waiting for that call. Most likely just return the whole thing + those around 300 capsules that I haven’t still used. Nespresso…anything else, please.
Hello and thanks for reaching out, we are sorry to hear it. Can you please identify your location so we could further look into this?
@@nespresso In Nerja, Malaga, Spain.
Hello. After logging into your customer account, we see that you will call us next week to see if we have replacement machines and to schedule the pickup. We hope to offer you the best solution. Thank you.
@@nespresso I call you? What? I said on the phone to pick up the machine as soon as possible and I also followed up that call with email where I asked you to confirm me as soon as possible the pick up date and time. Is there anything you can actually do right and well?
Hello, Teemu. We see our colleagues from technical department attended you this morning and managed the pick-up of your Vertuo machine. Thanks.
Can't re-order coffee from the Nespresso website, Website needs support attention!
Hello and thanks for reaching out, we are sorry to hear it. Can you please identify your location so we could further look into this?
@@nespresso South Florida, USA
Thanks for confirming. Please give us a call for support via our toll-free number, 800-562-1465.
Mine leaked coffee all over the place instead of cup. What is that about? I have stress from it as it did a few good times so now maching is full of coffee inside.. 😢
Use your warranty before it runs out. If it expired then call and they will walk you through troubleshoot, if nothing works they might offer free options. Doesn’t take long just do it.
Is the app necessary for the usage of the machine?
Hello, can you please tell us your country of living, so that we could help you?
Nespresso Ah yes, I know that the app doesn’t work in the UAE. And the only machine that could use the app is the Barista. Although I would like to hear any updates regarding the app service here in the UAE. Many thanks
The manual is no help. I tried to rinse. The mug light turns orange and the machine whirres. Then it shuts off. The water is still in the tank. Is there a magic step ? Like maybe I have to stand on one foot and say "oh please work" ?
Having the same problem
We're disappointed to hear this. Please call us at 1-800-562-1465 when you are near your machine. Our Machine Experts will be happy to assist you.
Est ce qu'il y a un site de tutorat en français
Bonjour Madame et merci de nous contacter à ce sujet. Sur les vidéos présentées, vous pouvez, depuis la vidéo elle-même, dans la partie "paramètres", sélectionner au moins les sous-titres en français. Bien sûr, si vous avez besoin d'aide, n'hésitez pas à nous joindre au numéro gratuit 0 800 55 52 53.
Je vous remercie pour votre compréhension et vous souhaite une belle journée.
Anna
My nespresso virtuo next stops working every couple of weeks and needs to be rinsed, descaled, restarted and generally coaxed into working again. Nothing fills me with more rage when this happens than the slow paced Nespresso instructional videos inexplicably complete with 1970s porn music
Does the Bluetooth just not work on iPhone 11?
Been trying for 40 minutes.
Super annoying!
Hello. Please give us a call at 800.562.1465, and we would be happy to assist you with this.
its not working to connect with bluetooth
How frustrating, Dina. Please contact a Machine Technician for support at 800-562-1465.
My new machine won’t start the rescaling process? The Orange light in blinking. Can I get some assistance ?
Thanks for reaching out. In order to serve you, please let us know in which country you are located.
I have had the same issue. This is the third machine. I have had enough.
Hi Helen, we're disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm and will be happy to assist. Many thanks.
@@nespresso the service team have not been able to help me in the past. But thankfully the comments online have been of lots of help. I got my third machine to work and it was another customer commenting that did the trick.
@@eleniantoniou534 you should share it here.
Can’t get rinsing process to start
Thanks for contacting us, Anne. We recommend calling Nespresso, 800.562.1465. A machine expert will be happy to walk you through the process.
If I lose my phone I can't even drink coffee to relax. 😭
Or if you don’t have internet
@@owlgirl6648 Are you serious?