Hi Nespresso. This machine is so tricky to use. I have to reset it every few days.This video is helpful but my goodness the machine quality is horrible. Please consider a RECALL, it's no fun to have to troubleshoot and call the hotline in the morning.
Love this machine have had it only for a couple days and honestly it’s the best coffee maker ever. Definitely worth the money. It’s a beautiful treat to start your day. Thanks Nespresso for the amazing quality you give love your products.
That is an advertisement points to possible paid review. I have had 4 nespresso machines and NO WAY can someone feel this or any other nespresso machine is reliable. Leaks, inoperative, difficult descale processes. Great coffee when it works. not reliable.
I’ve had this machine for one week. It was great for the first six days. Today it’s got a solid white light and will not brew coffee. There doesn’t seem to be anything I can do either. How can you guys release a product like this to market?? These sort of issues need to be engineered out first!!! Returning.
We're disappointed to hear this, David. Please give us a call directly, 800.562.1465, to speak with a machine expert. We look forward to assisting you.
Hi, thank you for this video. I have a Vertuo Next machine and have been using it for about a year-- it was working fine and reading the capsule amounts. It no longer is reading the bar codes on the capsules, and factory resetting doesn't work. When I put in a pod that is supposed to produce 7.7 ounces I get a couple of ounces. Do you have any advice? Thanks so much.
We're disappointed to hear this, Lauren, and we'll be happy to help. Machine experts are available 24/7 at 800-562-1465. We offer a lifetime of comprehensive troubleshooting, and we look forward to finding a satisfactory solution.
I unplugged the machine and then did another factory reset. It has now reset and is working properly, reading the capsule amounts. Thank you for the video!
I’m always have problems with my machine. Either it blinks orange twice every time, even when I clean out the wheel for coffee grounds. Or i turn it on and nothing brews. Anyone else have this problem?
I have a vertuo plus at home and the vertuo next in the office. Vertuo plus is a beauty and works just fine… the vertuo next? Total utter crap! I’ve had it after my vertuo plus but it’s had more problems in 5months than my vertuo plus has ever had in a year
If you reset a capsule type, it will reset all capsules within that range. For example, changing the amount for a Gran Lungo will change it for all Gran Lungo capsules. It will not impact the serving size for other capsules.
My wife and I just purchased a brand new vertuo next, why is it when we use espresso and double espresso size capsules it makes it luke warm? It is not nice drinking almost cold coffee, the coffee only seems to be hot enough when we use the mug size caps.
We're disappointed to hear this, and we'll be happy to help. In cases such as this, it's best to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465. Please let us know if you have any other questions.
The Vertuo Pop machine use our patented Centrifusion™ technology which reads the bar-coded capsules to brew to the perfect parameters of your cup. Browse our website or for personal guidance, call 800.562.1465.
Each Vertuo machine uses patented Centrifusion™ technology to create authentic espresso and delicious large-cup coffee at the touch of a button, using a bar-coded technology allowing the machine to recognize the capsule and create a perfect cup according to the specific parameters of each blend. There's no need to adjust the cup size manually.
Helo, I bought this model ; I have it 4 day ago, I love this ☕️ and today the button light is ready I put the capsule and it does not make nothing I used 3 different ones and I had throw them away I don’t want to return the machine do you have a telephone number please
@@susankaye5338 You should heat up your Cups (With hot water) before you fill it with your machine. That will every Barista do so. I got this machine to and could burn my mouth on that fresh brewed coffee when I do my coffee as I explained you.Sorry for my English, it is not my language. :-) Hope this could help you little bit. Enjoy your coffee Susan.
Can you please explain as I’m still confused. I bought the machine today so everything is new to me. Do I have to do this every single time a use a different capsule? I thought the machine reads the barcode and will brew different amounts of coffee depending on the specific capsule.
Hello. You are correct, the VertuoNext reads the barcode on each capsule and brews it to the size and ideal temperature, based off of said barcode. This would only be necessary if you would like to program each capsule to a specific cup size, other than the one that the barcode reads.
So I have the grey Breville Vertuo Next. I put in a double espresso capsule but when I hold down the button it still stops at the preset level of about 1/4 the mug. Holding it doesn't change the level. So to make an Americano I have to boil water separately. Am I doing something wrong?
Hi Hartley, holding down the button will not brew more volume. if you'd like assistance with reprogramming how much coffee will brew, please give us a call, and we can help, 800.562.1465.
I’m confused. When i set my machine i used whichever , does that mean my machine will only do that size? Or it’s based on the pod of choice & the bar code.
I have descaled and cleaned my machine, but it will not now work. I press the white button, and it whirrs for a bit and then stops. The orange light blinks twice and then the white light comes back on. What can I do?. I am in the UK.
Hi Chris, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442, selecting option 3, and they'll troubleshoot the issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
And how do you reset the entire software? I have the blinking amber light after a descaling event. I've tried descaling while refilling the tank repeatedly until it decides it's done. I've tried ensuring the capsule spinner spins. Nothing. It is kaput.
Hi, we're disappointed to hear you're having this issue. Would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to help.
My machine won’t reset the light is stuck. I love Nespresso vertuo but I don’t know what happened. The orange light comes on and it keeps on pouring hot water.
I have a vertuo next machine. User manual is no help and should be rewritten with all info in as to how machine works and settings. Watching videos is not everyone’s preference or indeed connecting to Bluetooth on the machine to find the video. My problem, besides the lack of instructions, is finding the right capsules. Appears they’ve got to be purchased from Nespresso store only some 2 hours away then have to pay extra for freight. Seems a rort to me and sadly only found this out after I’d bought the machine and used it. Capsules at Nespresso considerably more expensive than those available at supermarkets. Very disappointing all round.
Agreed, the manual is really bad. Great design to include all the languages succinctly but I had to go online to figure a LOT out. Simply too much info was left out
After 12 months, my machine has just stopped brewing?!! I've descaled it once before (literaly thought life had frozen in time, but I got there) and yesterday I had an issue where the machine turned on - whirred, didn't brew, light blinked orange..sooooo - I have descaled and cleaned my machine (slightly with less pain), but it still isn't working, I press the white button, and it whirrs for a bit and then stops. The orange light blinks twice and nothing brews - i'm probably up to my 10th capsule just trying to get it to stop - and its MOTHERS DAY :( What can I do?. I am in Australia
Hi Nia, we are sorry to hear that this issue is occurring with your machine. Please DM us via FB or Instagram with your account details, and we'd be happy to assist you further. ☕
@@nespresso so I did send you a DM via FB 24 hrs ago - AND NO ONE HAS LOOKED AT IT? This is really challenging to want to like your product, support or service -
Hi Nia, our social media channels are monitored Monday - Friday 9am-5pm. Most replies are expected within 24-48hrs. If you require any urgent assistance please give us a call on 1800 623 033 or send us a message through the live chat on our website, both these channels are available 7 days a week: 5:00 am to 10:00 pm AEST. We await to hear back from you via Facebook private message. - Cheers, Sam
I have tried to reset it but it's not working. the light stays on white and wont brew. machine is new, I got it as a Christmas gift. Any solution? please help
Hi there, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) 1800 812 660 (ROI) selecting option 3, so they can troubleshoot this issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Our apologies for any inconvenience caused.
My Vertuo its probably broken one. Its not possible to do factory reset or anything else. Not even to make coffe. When I pushing the button, notthing happend. Shame
Can you adjust all capsules cup size? I tried reset cup size for all 5 size capsules, only one can adjust. the rest 4 types when I keep holding cup button, it turned off.
Hi Mya, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI) selecting option 3, so they can troubleshoot this issue and find you a resolution. They're available from 7am to 10pm, 7 days a week. Many thanks.
Got mine for fathers day last year. After a few months same problem as everyone else. Customer service really couldnt fix it, so they sent me another one. After a few weeks, same thing, but I would get lucky, after trying a thousand times to get it going again. On and off after numerous cleanings and descalings in a 6 month period, and all the time spent trying to get it pour a cup of coffee. After a few hours today I give up. There is a reason you dont see too many nespresso capsules in the stores. Pure garbage.
I had this machine (Breville Vertuo Next Deluxe) for 4 months and this morning it stopped brewing. It had a solid white light and will not reset to factory settings, will not descale, will not brew. The user manual is totally useless. I called the help line, and the rep sent me a link to where he could walk me through several resets as he watched via my phone camera. Then he said that since the machine wasn't responding to any commands, it would have to be replaced with a REFURBISHED machine 😒. Something is technically wrong with these machines, and the quality is very low, as evidenced by the large volume of negative reviews. I am incredibly disappointed in Nespresso as a whole. I am hoping that the kinks have been worked out in the refurbished machines and that they work longer than a few months.
Hello. We are disappointed to hear about the issue with your Vertuo Next. Our refurbished machines have been thoroughly fixed, inspected, and cleaned, and are as good as a brand-new machine. Should any issue arise, our machine experts are on hand to assist you with troubleshooting services.
@Nespresso I received my new machine. I tried to make a coffee, and all of it leaked out the bottom of the machine making a mess 😒. I called customer service and the machine will now be replaced with a new one. I hope the new one actually works without any problems.
I was so excited to buy a Nespresso machine and I am so disappointed with it. No. 1. It is hard to buy coffee disc's in Toronto, Canada, unless u go to a far and few between Nespresso shop. 2. The coffee discs are wayyy more expensive due to this, so I have resorted to saving a couple of the aluminum discs and I put my own coffee in them. 3. The coffee always tastes odd; I think it is from the foaming process. If u put milk in the coffee, it doesnt matter when, the milk tastes curddled or bad. Even if I cool down the coffee. 4. I've had issues from day 1 with it working properly; often have to do a factory reset, or unplug the whole machine. The latest thing is, it's not making a full cup of coffee, and it's watery; I've only had this stupid thing for 7 months! One of the worst purchases I've ever purchased
Thank you for sharing your impressions! We're very sorry to learn you've experienced difficulties with your Vertuo Next. As a valued member of the Nespresso Club, be sure you benefit from a 1-year warranty on this device and lifetime troubleshooting at no extra cost. We invite you to dial the 1.855.325.5781 should you need technical assistance. Our machine specialists will be delighted to explore solutions with you so that you may resume your coffee routine. In regards to our capsules, allow us to mention that we've chosen to develop our own distribution system to guarantee the superior quality and freshness of our coffees. That is why Vertuo blends are not available in grocery stores. They can nonetheless be ordered at the aforementioned phone number, or online at nespres.so/a/eaak6d for home delivery. Thank you for your time and patience! ☕
Sehe ich genauso. Die Maschine ist NICHT ausgereift. Ständige Störungen, Neujustierungen, Ärgernisse. Das einzig positive ist der wirklich leckere Café. Kann dennoch nur vom Erwerb dieser Maschine abraten. Meine erste Vertuo ist definitiv meine letzte!
Hallo Herr Wuest, dass es zu solchen Problemen mit Ihrer Maschine gekommen ist, ist ärgerlich und tut uns leid. Bitte senden Sie uns doch einmal Ihre Kundennummer per E-Mail und schildern uns das Problem. Sicher werden wir eine Lösung für Sie finden, damit Sie Ihren Kaffee wieder genießen können. Unsere Kontaktdaten finden Sie unter bit.ly/3fQa8fw Liebe Grüße vom Nespresso Team
These machines need to be made more user friendly. There's no good reason it can't tell you specifically the problem it's having. And descale and cleaning like a secret ritual code. I hate its lack of simplicity and technology.
Your machines mess up my mornings more often now. That’s it, I will NEVER use your products again. It’s not worth he anger and running late 3-4 times a week
Unfortunately, this product is very poor quality. I ran into an issue where water was leaking everywhere. Nespresso replaced the machine. Now, the new machine is leaking everywhere again, and worse off the button does nothing when pressed.
Frustrating trash! My new Vertuo Next Premium blinks orange. No treats, resets etc. worked to get it started... and the manual is dirt cheap. The Vertuo goes to the trash bin and ai will never get come to Nespresso!
So sick of this machine. I have done all the cleaning and descaling and it will work for a day then stop working again. Spent an hour on the phone and it worked for a day. I am going to do the reset to factory setting again. Just descaled it , will see how many cups it makes before it stops working again. So annoyed that I have received the Christmas coffee package and it stops working.
We're certainly disappointed to hear this, Cathy, as this is not the intended experience for our valued customers like you. We'll be happy to escalate the situation and have a customer service specialist call for next steps. Please send us a private message on Instagram, Facebook, or Twitter with your Nespresso account number and phone number.
Absolute garbage machine. I have had this for 1 month and I'm sending this back. Do yourself a favor and just buy a decent machine that grinds beans like a Breville barista express. Do the math on the 2 dollar pods and in one year it will have paid for itself considering the ridiculous price for pods and the fact it makes terrible coffee anyways. Worst machine I have ever used. Nespresso should be ashamed of themselves for putting this on the market.
I hate this machine so much! Got 3 days of it working, and now nothing. Anything I try it does nothing. I've done everything you say what others say. What a waste of money! I will never buy another one of your machines again. $200 on the trash.
We're certainly disappointed to hear this, Lauren, and we hope you know that we're always here to help, and offer a lifetime of comprehensive troubleshooting. For assistance, please call us at 800-562-1465 to speak with a machine expert.
@@nespresso I called local customer service and they helped me over video call and found out that my machine is defective. Although it just passed warranty time, they agreed to send me a replacement. Great customer service. Thanks for the advice.
It's certainly not our intent to cause frustration, and we're here to help. Please call Nespresso directly, 24/7, 800.562.1465, and a machine expert will be happy to help you.
Hi Christopher, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI), selecting option 3, so they can troubleshoot this and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
![ILLSLICK X YOUNGOHM - We're The same [Official Video]](http://i.ytimg.com/vi/yUJNkobYR0E/mqdefault.jpg)
Hi Nespresso. This machine is so tricky to use. I have to reset it every few days.This video is helpful but my goodness the machine quality is horrible. Please consider a RECALL, it's no fun to have to troubleshoot and call the hotline in the morning.
that's not grounds for a recall. lol.
You didn't even say why it's a problem, you just whined online
@@christinam4664 all that time text and you didn't even bother saying what's wrong with the machine
@@zach99998 she said she had to reset it every few days. Is that not a problem?
I agree, I should not have to run it through a cleaning cycle everyday to get a cup of coffee. Please improve your machine @nespresso!
Love this machine have had it only for a couple days and honestly it’s the best coffee maker ever. Definitely worth the money. It’s a beautiful treat to start your day. Thanks Nespresso for the amazing quality you give love your products.
We appreciate your feedback! So happy to satisfy your demands! ☕ ❤️
That is an advertisement points to possible paid review. I have had 4 nespresso machines and NO WAY can someone feel this or any other nespresso machine is reliable. Leaks, inoperative, difficult descale processes. Great coffee when it works. not reliable.
Great for a couple days. Have fun when it leaks all over the counter or has the dreaded blinking red and orange lights.
This is literally the only video that helped me. Thank you!
Factory reset instructions at 1:10 in video
I’ve had this machine for one week. It was great for the first six days. Today it’s got a solid white light and will not brew coffee. There doesn’t seem to be anything I can do either. How can you guys release a product like this to market?? These sort of issues need to be engineered out first!!!
Returning.
We're disappointed to hear this, David. Please give us a call directly, 800.562.1465, to speak with a machine expert. We look forward to assisting you.
same thing is happening to me how do I fix this!!
Hi, thank you for this video. I have a Vertuo Next machine and have been using it for about a year-- it was working fine and reading the capsule amounts. It no longer is reading the bar codes on the capsules, and factory resetting doesn't work. When I put in a pod that is supposed to produce 7.7 ounces I get a couple of ounces. Do you have any advice? Thanks so much.
We're disappointed to hear this, Lauren, and we'll be happy to help. Machine experts are available 24/7 at 800-562-1465. We offer a lifetime of comprehensive troubleshooting, and we look forward to finding a satisfactory solution.
I unplugged the machine and then did another factory reset. It has now reset and is working properly, reading the capsule amounts. Thank you for the video!
No problems here, loving it!!
When brewing an Iced Coffee capsule is there a "cold" setting for this, or are we brewing boiling hot coffee and putting it over ice?
Hi Jon, the coffee brews hot initially. We recommend using plenty of ice to chill it quickly.
I’m always have problems with my machine. Either it blinks orange twice every time, even when I clean out the wheel for coffee grounds. Or i turn it on and nothing brews. Anyone else have this problem?
I do have the same problem. brand new machine
same problem brand new here too
Yes! I just bought one and I can't get it to brew! So frustrating!
Same problem.
I have the same problem. This is very annoying.
I have a vertuo plus at home and the vertuo next in the office. Vertuo plus is a beauty and works just fine… the vertuo next? Total utter crap! I’ve had it after my vertuo plus but it’s had more problems in 5months than my vertuo plus has ever had in a year
Hello, we would be glad to help you. Could you please provide us the country of your residence?
Hello,
The reset is only for the specific capsule typ, or does it reset all customized settings?
If you reset a capsule type, it will reset all capsules within that range. For example, changing the amount for a Gran Lungo will change it for all Gran Lungo capsules. It will not impact the serving size for other capsules.
This machine is crap and easily breaks. Do not
buy!
My wife and I just purchased a brand new vertuo next, why is it when we use espresso and double espresso size capsules it makes it luke warm? It is not nice drinking almost cold coffee, the coffee only seems to be hot enough when we use the mug size caps.
We're disappointed to hear this, and we'll be happy to help. In cases such as this, it's best to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465. Please let us know if you have any other questions.
With my old machine there was a choice for short , medium and long setting , does this one have that capability?
The Vertuo Pop machine use our patented Centrifusion™ technology which reads the bar-coded capsules to brew to the perfect parameters of your cup. Browse our website or for personal guidance, call 800.562.1465.
I agree. I have to reset it constantly! Very annoying when I just want my coffee!
Hello, and thanks for reaching out. Could you identify your country, so we can further look into this?
@@nespresso United States. Pennsylvania.
Hello! Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
So to brew a coffee you have to hold it down for more and anytime you want an espresso you have to factory reset it?
Each Vertuo machine uses patented Centrifusion™ technology to create authentic espresso and delicious large-cup coffee at the touch of a button, using a bar-coded technology allowing the machine to recognize the capsule and create a perfect cup according to the specific parameters of each blend. There's no need to adjust the cup size manually.
Lol
I have mine 2 days and it’s going out the window, ridiculous.
Does this new smaller size Vertuo, take the same size capsules as the original Vertuo?
Hi Mary, we can confirm that all of our Vertuo machines accept our Vertuo capsules. Many thanks.
Helo, I bought this model ; I have it 4 day ago, I love this ☕️ and today the button light is ready I put the capsule and it does not make nothing I used 3 different ones and I had throw them away I don’t want to return the machine do you have a telephone number please
Hi Jossy, our telephone number is 1-800-562-1465. We'll be happy to assist.
@@nespresso thanks
Will the new vertuoline machines make hotter coffee than the original?
Hi Susan, the coffee should brew at the same temperature as previous models.
Nespresso what a shame. Such good but too cold coffee. Thanks.
@@susankaye5338 You should heat up your Cups (With hot water) before you fill it with your machine. That will every Barista do so. I got this machine to and could burn my mouth on that fresh brewed coffee when I do my coffee as I explained you.Sorry for my English, it is not my language. :-) Hope this could help you little bit. Enjoy your coffee Susan.
I put in a cup that’s supposed to give me 7.7 oz and 1.35 oz came out. The machine is brand new and I haven’t used more than 15-20 pods :(
Hello. Can you please identify your country so we could further look into this for you?
@@nespresso USA
Thanks for your reply. Would you please call us at 1-800-562-1465 when you are near your machine? Our Machine Experts will be happy to assist you.
Mine to it’s f’n annoying and a waste of coffee
I wonder why you can't do it using the mobile app
Does it also reset the bluetootj setting? I cannot pair my machine :(
Can you please explain as I’m still confused. I bought the machine today so everything is new to me. Do I have to do this every single time a use a different capsule? I thought the machine reads the barcode and will brew different amounts of coffee depending on the specific capsule.
Hello. You are correct, the VertuoNext reads the barcode on each capsule and brews it to the size and ideal temperature, based off of said barcode. This would only be necessary if you would like to program each capsule to a specific cup size, other than the one that the barcode reads.
So I have the grey Breville Vertuo Next. I put in a double espresso capsule but when I hold down the button it still stops at the preset level of about 1/4 the mug. Holding it doesn't change the level. So to make an Americano I have to boil water separately. Am I doing something wrong?
Hi Hartley, holding down the button will not brew more volume. if you'd like assistance with reprogramming how much coffee will brew, please give us a call, and we can help, 800.562.1465.
@@nespresso isn’t this video literally showing us to push and hold the button until desired volume is reached?
Second machine in just over a year!!! - solid green light and no coffee now - I have looked through lots of info but cannot find a solution
Same mine broke in just 3 months
I’m confused. When i set my machine i used whichever , does that mean my machine will only do that size? Or it’s based on the pod of choice & the bar code.
Hi Chariss, the machine will read the bar code of the inserted capsule and brew at the recommended serving size.
There some dumb people here commenting, it’s so easy to use
Very helpful and clear instructions
Glad to hear, Alice.
I have descaled and cleaned my machine, but it will not now work. I press the white button, and it whirrs for a bit and then stops. The orange light blinks twice and then the white light comes back on. What can I do?. I am in the UK.
Hi Chris, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442, selecting option 3, and they'll troubleshoot the issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.
Can I just get hot water from machine for tea?
i’ve been trying to figure this out as well
Clean out a used pod for the size/amount you want and that way you get hot water
And how do you reset the entire software? I have the blinking amber light after a descaling event. I've tried descaling while refilling the tank repeatedly until it decides it's done. I've tried ensuring the capsule spinner spins. Nothing. It is kaput.
Hi, we're disappointed to hear you're having this issue. Would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to help.
Brand new machine plugged in and theres no power its dead? What to do? No light on button.
Sorry to hear about your disappointment. You can reach us on Facebook or Instagram, and we will to help you.
My machine won’t reset the light is stuck. I love Nespresso vertuo but I don’t know what happened. The orange light comes on and it keeps on pouring hot water.
Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
I have a vertuo next machine. User manual is no help and should be rewritten with all info in as to how machine works and settings. Watching videos is not everyone’s preference or indeed connecting to Bluetooth on the machine to find the video.
My problem, besides the lack of instructions, is finding the right capsules. Appears they’ve got to be purchased from Nespresso store only some 2 hours away then have to pay extra for freight. Seems a rort to me and sadly only found this out after I’d bought the machine and used it. Capsules at Nespresso considerably more expensive than those available at supermarkets. Very disappointing all round.
Agreed, the manual is really bad. Great design to include all the languages succinctly but I had to go online to figure a LOT out. Simply too much info was left out
so.u have to stand there n press the button until coffee reached desired volume?😮🙈🙈
For additional machine assistance, please call us at 800-562-1465 where we are available 24/7.
After 12 months, my machine has just stopped brewing?!! I've descaled it once before (literaly thought life had frozen in time, but I got there) and yesterday I had an issue where the machine turned on - whirred, didn't brew, light blinked orange..sooooo - I have descaled and cleaned my machine (slightly with less pain), but it still isn't working, I press the white button, and it whirrs for a bit and then stops. The orange light blinks twice and nothing brews - i'm probably up to my 10th capsule just trying to get it to stop - and its MOTHERS DAY :( What can I do?. I am in Australia
Hi Nia, we are sorry to hear that this issue is occurring with your machine. Please DM us via FB or Instagram with your account details, and we'd be happy to assist you further. ☕
@@nespresso so I did send you a DM via FB 24 hrs ago - AND NO ONE HAS LOOKED AT IT? This is really challenging to want to like your product, support or service -
Hi Nia, our social media channels are monitored Monday - Friday 9am-5pm. Most replies are expected within 24-48hrs. If you require any urgent assistance please give us a call on 1800 623 033 or send us a message through the live chat on our website, both these channels are available 7 days a week: 5:00 am to 10:00 pm AEST.
We await to hear back from you via Facebook private message.
- Cheers, Sam
I have a blinking orange light. I would like to factory reset but can’t seem to make it happen.
If this information is not helpful, Adam, please contact us via our toll-free number, 800-562-1465. Thanks. bit.ly/2Jwr4Yy
I have tried to reset it but it's not working. the light stays on white and wont brew. machine is new, I got it as a Christmas gift. Any solution? please help
Hi there, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) 1800 812 660 (ROI) selecting option 3, so they can troubleshoot this issue and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Our apologies for any inconvenience caused.
@@nespresso Thank you. will give them a call
My Vertuo its probably broken one. Its not possible to do factory reset or anything else. Not even to make coffe. When I pushing the button, notthing happend. Shame
Hi! Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist you.
Can you adjust all capsules cup size? I tried reset cup size for all 5 size capsules, only one can adjust. the rest 4 types when I keep holding cup button, it turned off.
Please reference page 21 of the user manual for support, Lydia. bit.ly/32OAepw
How do u reset it back? Same steps?
Let us know if the manual is helpful, JD. bit.ly/2Itpk1b
They sent a replacement while ours was taken away to be repaired - guess what! the replacement one did not work either!!!!
my machine isnt letting me do :( can i get some help!
Hi Mya, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI) selecting option 3, so they can troubleshoot this issue and find you a resolution. They're available from 7am to 10pm, 7 days a week. Many thanks.
My machine doesn’t eject the capsule ?
Hi Michelle, would you call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist.
Factory reset didn't happen with the 5 clicks
Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
Mine now flashes orange , can't reset it. Live in England. Don't have time to ring your number. The machine is completely useless.
This method didn’t work, the machine just made the coffee and stopped, and I had pushed the button the whole time to set the capsule setting.
Please give us a call directly, 800.562.1465, and a machine expert will be happy to assist you.
Got mine for fathers day last year. After a few months same problem as everyone else. Customer service really couldnt fix it, so they sent me another one. After a few weeks, same thing, but I would get lucky, after trying a thousand times to get it going again. On and off after numerous cleanings and descalings in a 6 month period, and all the time spent trying to get it pour a cup of coffee. After a few hours today I give up. There is a reason you dont see too many nespresso capsules in the stores. Pure garbage.
Worst experience I ever had with coffee machine 🤦♂️🤦♂️🤦♂️
I had this machine (Breville Vertuo Next Deluxe) for 4 months and this morning it stopped brewing. It had a solid white light and will not reset to factory settings, will not descale, will not brew. The user manual is totally useless. I called the help line, and the rep sent me a link to where he could walk me through several resets as he watched via my phone camera. Then he said that since the machine wasn't responding to any commands, it would have to be replaced with a REFURBISHED machine 😒. Something is technically wrong with these machines, and the quality is very low, as evidenced by the large volume of negative reviews. I am incredibly disappointed in Nespresso as a whole. I am hoping that the kinks have been worked out in the refurbished machines and that they work longer than a few months.
Hello. We are disappointed to hear about the issue with your Vertuo Next. Our refurbished machines have been thoroughly fixed, inspected, and cleaned, and are as good as a brand-new machine. Should any issue arise, our machine experts are on hand to assist you with troubleshooting services.
@Nespresso I received my new machine. I tried to make a coffee, and all of it leaked out the bottom of the machine making a mess 😒. I called customer service and the machine will now be replaced with a new one. I hope the new one actually works without any problems.
I have cleaned & decaled my machine but it is still has an orange blinking that will not stop
Hello, could you please indicate your country of living so we might better assist you?
How did u fix it
I was so excited to buy a Nespresso machine and I am so disappointed with it. No. 1. It is hard to buy coffee disc's in Toronto, Canada, unless u go to a far and few between Nespresso shop. 2. The coffee discs are wayyy more expensive due to this, so I have resorted to saving a couple of the aluminum discs and I put my own coffee in them. 3. The coffee always tastes odd; I think it is from the foaming process. If u put milk in the coffee, it doesnt matter when, the milk tastes curddled or bad. Even if I cool down the coffee. 4. I've had issues from day 1 with it working properly; often have to do a factory reset, or unplug the whole machine. The latest thing is, it's not making a full cup of coffee, and it's watery; I've only had this stupid thing for 7 months! One of the worst purchases I've ever purchased
Thank you for sharing your impressions! We're very sorry to learn you've experienced difficulties with your Vertuo Next. As a valued member of the Nespresso Club, be sure you benefit from a 1-year warranty on this device and lifetime troubleshooting at no extra cost. We invite you to dial the 1.855.325.5781 should you need technical assistance. Our machine specialists will be delighted to explore solutions with you so that you may resume your coffee routine. In regards to our capsules, allow us to mention that we've chosen to develop our own distribution system to guarantee the superior quality and freshness of our coffees. That is why Vertuo blends are not available in grocery stores. They can nonetheless be ordered at the aforementioned phone number, or online at nespres.so/a/eaak6d for home delivery. Thank you for your time and patience! ☕
Sehe ich genauso. Die Maschine ist NICHT ausgereift. Ständige Störungen, Neujustierungen, Ärgernisse. Das einzig positive ist der wirklich leckere Café. Kann dennoch nur vom Erwerb dieser Maschine abraten. Meine erste Vertuo ist definitiv meine letzte!
Hallo Herr Wuest, dass es zu solchen Problemen mit Ihrer Maschine gekommen ist, ist ärgerlich und tut uns leid. Bitte senden Sie uns doch einmal Ihre Kundennummer per E-Mail und schildern uns das Problem. Sicher werden wir eine Lösung für Sie finden, damit Sie Ihren Kaffee wieder genießen können. Unsere Kontaktdaten finden Sie unter bit.ly/3fQa8fw
Liebe Grüße vom Nespresso Team
Hi
Hi! How can we help you?🙂
These machines need to be made more user friendly. There's no good reason it can't tell you specifically the problem it's having. And descale and cleaning like a secret ritual code. I hate its lack of simplicity and technology.
Your machines mess up my mornings more often now. That’s it, I will NEVER use your products again. It’s not worth he anger and running late 3-4 times a week
Unfortunately, this product is very poor quality. I ran into an issue where water was leaking everywhere. Nespresso replaced the machine. Now, the new machine is leaking everywhere again, and worse off the button does nothing when pressed.
Hello and thanks for reaching out, we are sorry to hear that. Could you please identify your location, so we could further look into this?
Frustrating trash! My new Vertuo Next Premium blinks orange. No treats, resets etc. worked to get it started... and the manual is dirt cheap. The Vertuo goes to the trash bin and ai will never get come to Nespresso!
Hello and thanks for reaching out. Can you please identify your country so we could further look into this for you?
We primed ours and the light never came on after that. I called and they said to take it back. Crap machine.
Hi. In order to serve you, please let us know in which country you are located. Many thanks!
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So sick of this machine. I have done all the cleaning and descaling and it will work for a day then stop working again. Spent an hour on the phone and it worked for a day. I am going to do the reset to factory setting again. Just descaled it , will see how many cups it makes before it stops working again. So annoyed that I have received the Christmas coffee package and it stops working.
We're certainly disappointed to hear this, Cathy, as this is not the intended experience for our valued customers like you. We'll be happy to escalate the situation and have a customer service specialist call for next steps. Please send us a private message on Instagram, Facebook, or Twitter with your Nespresso account number and phone number.
Worst machine EVER! Don’t waste your money. Have bad nothing but trouble with this piece of crap from day 1! Read the reviews. They’re horrible!
Absolute garbage machine. I have had this for 1 month and I'm sending this back. Do yourself a favor and just buy a decent machine that grinds beans like a Breville barista express. Do the math on the 2 dollar pods and in one year it will have paid for itself considering the ridiculous price for pods and the fact it makes terrible coffee anyways. Worst machine I have ever used. Nespresso should be ashamed of themselves for putting this on the market.
Hello and thanks for reaching out, we are sorry to hear it. Can you please identify your location so we could further look into this?
I fuqing hate this. Stupid machine breaks after a week of owning it. This model has had to be replaced several times. This instruction sucks
Sorry to hear this. You can reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly help you.
I hate this machine so much! Got 3 days of it working, and now nothing. Anything I try it does nothing. I've done everything you say what others say. What a waste of money! I will never buy another one of your machines again. $200 on the trash.
We're certainly disappointed to hear this, Lauren, and we hope you know that we're always here to help, and offer a lifetime of comprehensive troubleshooting. For assistance, please call us at 800-562-1465 to speak with a machine expert.
Like fuck it is. This gimmicky gadget is just that.
Too complicated
Horrible machine. Hard to use. Ruin my morning mood
Dear Julia, we'd like to connect you with the right team to further assist you. Let us know where you are contacting us from? Thank you!🤍
@@nespresso I called local customer service and they helped me over video call and found out that my machine is defective. Although it just passed warranty time, they agreed to send me a replacement. Great customer service. Thanks for the advice.
It doesn’t work. I can not reset this machine. What a hunk of junk.
It's certainly not our intent to cause frustration, and we're here to help. Please call Nespresso directly, 24/7, 800.562.1465, and a machine expert will be happy to help you.
This procedure doesn't do anything. I can press it 20x in three seconds and it refuses to reset itself.
Hi Christopher, we're sorry to hear this. Could we please ask you to call our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI), selecting option 3, so they can troubleshoot this and find you a resolution. They're available on this number from 7am to 10pm, 7 days a week. Many thanks.