I bought my first ever coffee machine from Nespresso today and I love it already. I got the Krups as I find the dome shape more appealing. I hope my obsession with this machine continues!
Thank you kindly, hope that you continue to make more Vertuo tutorials and blends, highly appreciate your content and suburb quality, aesthetic, and artistry in your presentation and of course the entire coffee experience (more Gran Lungos all the way please)!
We're disappointed to hear this, Van, and we're always here to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.
Hey! Might be a silly comment now, I just got my Nespresso Vertuo Plus and I got a couple of pods. Are there any pods that are too ''small'' for the machine to handle? Because mine doesn't seem very eager to get going, it only punctures the cap of the pod before the machine thump a little with a couple of red blinking signals. Thinking that I have too small pods? (The pods I got do not fill the ''pod-holder'', it just kind of sits there)
Hi Isak, it sounds like you might be using our Original capsules in your Vertuo machine. Our capsules brew exclusively with their own systems and not with each other. For additional machine or ordering assistance, please call us at 800-562-1465 where we are available 24/7.
@@jailsonmsjunior E é mesmo, tem mais ou menos 1 mês que estou testando a Next e a Plus tenho há mais de um ano. O café da Next é um pouco mais aguado, mas o que me incomoda é que o café é mais amargo nela. Na plus eles ficam mais gostosos, saborosos mesmo. Agora posso falar com propriedade que na Plus a experiência é superior mesmo.
Mas nao tem internet na vertuo plus, somente na next. Entao se eventualmente a nespresso quiser adicionar a função Alexa ou Google home na cafeteira, a plus nao vai poder fazer isso pq nao tem internet inclusa. Internet é somente na Next.
@@jailsonmsjunior Plus nao tem conectividade com internet. Entao esquece parear com a alexa quando liberarem a funcao hehe...Alias, ja deveriam ter feito isso. Mas se fizerem, só será possivel na Next
Do you get cups in different sizes with this machine when you buy it, or do you have to buy them separately? If you have to get them separately it can easily get a bit overpriced...
Hi Jack, the machine does not come with any mugs sets. However, all blends, excluding the carafe capsules, will fit into a standard size mug. Many thanks.
We expect your Nespresso experience to be seamless and gratifying. The pump in your new VertuoPlus should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a machine expert will be happy to assist you 24/7.
Can I get just plain hot water to add to my coffee as well or will it just do the coffee? I don't like coffee as strong as some and would be happy with a smaller pod in a larger mug; how do I do this please? The instructions in my Vertuo Plus are for a Next which is disappointing.
We're disappointed to hear this, Patricia. If you own the Vertuo Plus, brew your capsule and wait for the green light to go steady. To manually top off your coffee, push the button to add water, and push again to stop when desired volume is reached. Please let us know if you need additional guidance or would like a User Manual by calling 800.562.1465. Thanks for choosing Nespresso!
Please DM your Nespresso account number and preferred telephone number to be reached. We'll be happy to arrange a call with a machine expert to assist you.
Hi, Victor. There should not be a hole in your water tank. If water is leaking out of your machine, we recommend calling us at 1-800-562-1465, so one of our machine experts can provide troubleshooting services.
Hello. Hold the lever down to your Vertuo Plus for three seconds. If you need further assistance with your machine please call us directly, 800.562.1465.
Hey Blue Moon! Das linke Modell ist die Vertuo Plus, die auch auf dem deutschen Markt erhältlich ist. Die Vertuo Plus auf der rechten Seite ist ein Modell mit einem speziellen Design, das nicht auf dem deutschen Markt erhältlich ist. Mit vielen Grüßen vom Nespresso Team in Deutschland!
I bought an Nespresso Vertuo PLUS on clearance (without a box) and it is isn't working, it does not flash for 40 seconds and when i try to press it to make the coffee nothing happens and then the light turns red. So disappointed, looks like money down the drain. And i used the gift card my mum gave me for Christmas to purchase it.
Hello Chantelle. Give us a call at the customer service phone number found on our Nespresso website, and one of our machine experts would be happy to assist you with troubleshooting services.
Dear Steve, The brewing temperature inside the Nespresso machines is around 83-86 degrees for an Original line machine and +/- 78 degrees for a Vertuo machine. This ensures optimal extraction of the coffee aromas without burning the coffee. It also makes sure that you are able to enjoy your coffee right away. Nespresso coffee is meant to be enjoyed immediately after brewing, which is why it keeps at that temperature . Should your coffee test below the recommended temperatures, we will assist with uplifting your machine for a technical evaluation Should you require further assistance , please contact the Nespresso Club on 0800 637773. Regards The Nespresso Club
I used one of these at a hotel I stayed at. It makes way better coffee than keurigs. The nespresso knows the pre-wetting or steeping step is crucial for a proper cup of coffee. Keurigs dont extract the full flavor of your coffee which is a waste of coffee.
How the hell the machine will recognize what kind of or what size of the coffee I want it today? I don't get it and I can't enjoy my morning coffee because every morning makes different kind of portions of coffee. I can't get it I need your help for sure. Thanks 😊
There are 4 sizes of pod, and they each have a bar code which the machine reads to determine which size of pod is inserted. Each pod will tell you on the top how much water will be dispensed. Pause this video at 0:50 to see the 4 sizes. The espresso is always 40ml, double espresso 80ml, Gran Lungo 150ml and mug is 230ml. As long as you pay attention to which one you’re inserting you’ll always know how big a cup you’ll need. Once you’ve determined your favourite type of coffee (for example I would never use the mug size of 230ml) then you can order only your preferred size in future.
Vertuo machines uses our patented Centrifusion™ technology which reads the bar-coded capsules to brew to the perfect parameters of your cup. The capsules have ounce size indicators on the foil, for instance, 7.7 oz brews a whole cup of coffee, while 1.35 oz is just a shot of espresso. For additional assistance, please call us at 800-562-1465 to speak with a coffee expert. We are available 24/7.
Poor design from Nespresso! They should have introduced COMPOSTABLE pods for their machines a long time ago. According to an ex-executive whistleblower, only 20% of these plastic lined aluminium pods are correctly recycled.
Hi, Lúcia. If you have any questions about the use of the machine, do not hesitate to contact our website bit.ly/3h4JAYr and our colleagues from the Customer Service Department will be pleased to assist you. Regards!
I bought my first ever coffee machine from Nespresso today and I love it already. I got the Krups as I find the dome shape more appealing. I hope my obsession with this machine continues!
Thank you kindly, hope that you continue to make more Vertuo tutorials and blends, highly appreciate your content and suburb quality, aesthetic, and artistry in your presentation and of course the entire coffee experience (more Gran Lungos all the way please)!
Just got this and it’s absolutely amazing! Coming from a Keurig 2.0. It’s in a league if its own 😀
Thank you for your kind words! It means a lot to us! ☕ ✨
Aww, it’s the kurzgesagt guy! Where are all the ducks to explain how coffee works?
He's just a paid narrator
@@Coregame3r/wooosh
@@mizbaibnbasher6269 🇮🇱 🇮🇱 🇮🇱
aA
😅
And is nesspresso vertuo plus is more advanced than other styles?
I just got one for the first time. After one use, the used pod does not flip to the back when I open the lid. Help, please!
We're disappointed to hear this, Van, and we're always here to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.
Apart from the design difference is there anything else different between these two versions of the plus model? Which design is newer?
Hi Tetsuo, they are functionally identical. The only difference is aesthetic.
@@nespresso Thank you. Which design was released first?
They were released concurrently.
Hey! Might be a silly comment now, I just got my Nespresso Vertuo Plus and I got a couple of pods. Are there any pods that are too ''small'' for the machine to handle? Because mine doesn't seem very eager to get going, it only punctures the cap of the pod before the machine thump a little with a couple of red blinking signals. Thinking that I have too small pods? (The pods I got do not fill the ''pod-holder'', it just kind of sits there)
Hi Isak, it sounds like you might be using our Original capsules in your Vertuo machine. Our capsules brew exclusively with their own systems and not with each other. For additional machine or ordering assistance, please call us at 800-562-1465 where we are available 24/7.
Can I do alto size in plus or it’s only for next
Nespresso, libera essa máquina no Brasil! O café dela é mais gostoso que o da Next!
Sugestão encaminhada para o nosso setor responsável, Júlia. Continuamos à disposição aqui sempre. 😉
Sou doido para ter uma Plus também. Tenho a Next, mas a Plus é muito superior!
@@jailsonmsjunior E é mesmo, tem mais ou menos 1 mês que estou testando a Next e a Plus tenho há mais de um ano. O café da Next é um pouco mais aguado, mas o que me incomoda é que o café é mais amargo nela. Na plus eles ficam mais gostosos, saborosos mesmo. Agora posso falar com propriedade que na Plus a experiência é superior mesmo.
Mas nao tem internet na vertuo plus, somente na next. Entao se eventualmente a nespresso quiser adicionar a função Alexa ou Google home na cafeteira, a plus nao vai poder fazer isso pq nao tem internet inclusa. Internet é somente na Next.
@@jailsonmsjunior Plus nao tem conectividade com internet. Entao esquece parear com a alexa quando liberarem a funcao hehe...Alias, ja deveriam ter feito isso. Mas se fizerem, só será possivel na Next
Should I leave the lid open after used?
Do you get cups in different sizes with this machine when you buy it, or do you have to buy them separately? If you have to get them separately it can easily get a bit overpriced...
Hi Jack, the machine does not come with any mugs sets. However, all blends, excluding the carafe capsules, will fit into a standard size mug. Many thanks.
How much noise does the machine produce when making the coffee (Virtuo Plus)?
We expect your Nespresso experience to be seamless and gratifying. The pump in your new VertuoPlus should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a machine expert will be happy to assist you 24/7.
How do you change the cup size?
Hello. Please let us know where you are contacting us from, so we could further assist you.
Can I get just plain hot water to add to my coffee as well or will it just do the coffee? I don't like coffee as strong as some and would be happy with a smaller pod in a larger mug; how do I do this please? The instructions in my Vertuo Plus are for a Next which is disappointing.
We're disappointed to hear this, Patricia. If you own the Vertuo Plus, brew your capsule and wait for the green light to go steady. To manually top off your coffee, push the button to add water, and push again to stop when desired volume is reached. Please let us know if you need additional guidance or would like a User Manual by calling 800.562.1465. Thanks for choosing Nespresso!
@@nespresso thank you. Do I need to remove the pod before I press the button again for just the water, or does the pod need to stay in?
Hi what is the black fixture on back of machine -before water container?
Hi there! That is the capsule container where the used capsules drop upon opening the machine after use.
Pod container
I am looking at the used capsules and there seems to be a lot of dry coffee in the pods yet. Is this normal?
Hi Susan, yes, the coffee grounds will remain in the capsule after brewing. We compost them as part of our recycling program.
I just got one, I press the button it's green for a few seconds then goes red, could Simone please tell me way I'm doing wrong
Same thing is happening to me, green and then red and then back to green but no water comes out.
Please DM your Nespresso account number and preferred telephone number to be reached. We'll be happy to arrange a call with a machine expert to assist you.
Same thing happening to me. What is the fix?
Hi Elizabeth. Machine experts are always available for comprehensive troubleshooting at 800-562-1465.
hi the same thing is happening to me, what did you do to fix it?
how the >>>>do you open it ????
For machine assistance, please call us directly at 800-562-1465 where we are available 24/7.
Why is there a hole at the bottom of the water tank? Like it just pours out right after you put water in... What am I missing????
Hi, Victor. There should not be a hole in your water tank. If water is leaking out of your machine, we recommend calling us at 1-800-562-1465, so one of our machine experts can provide troubleshooting services.
How do I turn off the nespresso? I have been pressing the main button for 3 seconds it flashes red and then turns back on with green lighting
Hi. Please DM your Nespresso account number. Which Nespresso machine do you have? We'll be happy to help assist you.
Nespresso virtue plus
Hello. Hold the lever down to your Vertuo Plus for three seconds. If you need further assistance with your machine please call us directly, 800.562.1465.
Kann mir bitte jemand sagen was der Unterschied zwischen diesen beiden Maschinen ist😢
Hey Blue Moon!
Das linke Modell ist die Vertuo Plus, die auch auf dem deutschen Markt erhältlich ist. Die Vertuo Plus auf der rechten Seite ist ein Modell mit einem speziellen Design, das nicht auf dem deutschen Markt erhältlich ist.
Mit vielen Grüßen vom Nespresso Team in Deutschland!
I bought an Nespresso Vertuo PLUS on clearance (without a box) and it is isn't working, it does not flash for 40 seconds and when i try to press it to make the coffee nothing happens and then the light turns red. So disappointed, looks like money down the drain. And i used the gift card my mum gave me for Christmas to purchase it.
Hello Chantelle. Give us a call at the customer service phone number found on our Nespresso website, and one of our machine experts would be happy to assist you with troubleshooting services.
Is this the Kurzgesagt guy doing the voiceover?? It’s so weird hearing him without a bunch of science jargon and bird cartoons 😂
yes, it is
I just trying to rinse it orange light blinks but nothing happens?
We're very disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
Coffees not warm.enough!!??....why??
Dear Steve,
The brewing temperature inside the Nespresso machines is around 83-86 degrees for an Original line machine and +/- 78 degrees for a Vertuo machine. This ensures optimal extraction of the coffee aromas without burning the coffee. It also makes sure that you are able to enjoy your coffee right away.
Nespresso coffee is meant to be enjoyed immediately after brewing, which is why it keeps at that temperature . Should your coffee test below the recommended temperatures, we will assist with uplifting your machine for a technical evaluation
Should you require further assistance , please contact the Nespresso Club on 0800 637773.
Regards
The Nespresso Club
My vertuo plus is on red permanent how to get factory setting
Hi James, would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist you.
I used one of these at a hotel I stayed at. It makes way better coffee than keurigs. The nespresso knows the pre-wetting or steeping step is crucial for a proper cup of coffee. Keurigs dont extract the full flavor of your coffee which is a waste of coffee.
Help I just bought a brand new verturo but it will not brew the correct amount of espresso. I got maybe half as much as the first picture
Hi, Olivia! Thank you for your message. In order to best respond, may I ask you from which country you are contacting us?
Ours too,it's been 1 year since we have it.hubby stopped using it,he used for 3 days only. It doesn't brew much.don't know why!
lol in a nutshell
In italiano prego
How the hell the machine will recognize what kind of or what size of the coffee I want it today? I don't get it and I can't enjoy my morning coffee because every morning makes different kind of portions of coffee. I can't get it I need your help for sure. Thanks 😊
There are 4 sizes of pod, and they each have a bar code which the machine reads to determine which size of pod is inserted. Each pod will tell you on the top how much water will be dispensed. Pause this video at 0:50 to see the 4 sizes. The espresso is always 40ml, double espresso 80ml, Gran Lungo 150ml and mug is 230ml. As long as you pay attention to which one you’re inserting you’ll always know how big a cup you’ll need.
Once you’ve determined your favourite type of coffee (for example I would never use the mug size of 230ml) then you can order only your preferred size in future.
Vertuo machines uses our patented Centrifusion™ technology which reads the bar-coded capsules to brew to the perfect parameters of your cup. The capsules have ounce size indicators on the foil, for instance, 7.7 oz brews a whole cup of coffee, while 1.35 oz is just a shot of espresso. For additional assistance, please call us at 800-562-1465 to speak with a coffee expert. We are available 24/7.
@@craigsmall7296 thank you so much for your explanation 😊. Very helpful 😊. I got it now 😀. Take care 🙂
@@nespresso Thank you for your help ! I got it now 👍😊
Our pleasure 🥰
Poor design from Nespresso! They should have introduced COMPOSTABLE pods for their machines a long time ago. According to an ex-executive whistleblower, only 20% of these plastic lined aluminium pods are correctly recycled.
I trash them to ensure nothings recycled
Your use is complication
Hi, Lúcia. If you have any questions about the use of the machine, do not hesitate to contact our website bit.ly/3h4JAYr and our colleagues from the Customer Service Department will be pleased to assist you. Regards!
The instructions for descaling & rinsing of the Vertuo Plus SUCK.
We're disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465.
Not a full cup. Not sure this is worth the price
Hi, Ron! Could you please tell us your country of residence, so we could assist you?