Bank Teller Interview Tips! | Your Questions Answered
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- เผยแพร่เมื่อ 8 ก.ย. 2024
- Hey everyone! If you’re new here I suggest that you also watch the 1st part to this video to get more details about what to expect dirtying your interview! • Bank Teller Interview ...
Thank you all for watching! Please leave any addictionL questions that you have down in the comments below 🙂
Here are MORE in depth questions answered! (Update)
• BANK TELLER JOB INTERV...
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Just want to say...I watched your videos on all things bank teller, did everything you said and I got the job! With no experience! So thank you for these uploads and all your advice!
Amber Gomes oh yay!! Congratulations!! I hope you love it! Just stay focused on doing your job sufficiently and you’ll move up in no time!
So glad I found your channel, I just got my first teller job! I start in a few days 🙌🏻
What bank did you apply for if you don't mind me asking?
Michelle Santana congrats! I hope you’re still liking your job)
Omg! Me too!!! I get a call tomorrow for orientation!!!
I was a teller for a couple months but was only 21 and wasn’t being serious about my career but it’s something I’ve highly considered getting back into in a couple years when my youngest can go to pre-k. There’s so much room for growth!
I’ve been watching your videos these past two days and guess what ...
I GOT HIRED! Thank you so much for all your tips. I’m forever grateful for your help ❤️
Samantha Louise Reyes that’s awesome!!! I hope you love it!!! 🤗🤗🤗
I have a job interview for a teller I’m nervous !! 😭😭😭 so happy I found your video!!
Salma Fierro don’t be nervous. Be excited!! If you got the interview you’re already doing pretty well!! Just be prepared and wear deodorant for nervous sweats lol! You’ve got this!!
Yes, I did, and I will research and study the video again. Thank you for your support and video
Annlisa Shepherd of course! I’m excited for you! I wish you the best! Remember if it doesn’t work out this time then t wasn’t where you’re meant to be
Thanks to you and your videos I passed the interviews and now I am on my training 😊😊
That’s awesome!! Congratulations 🍾
Ive worked as a mortgage consulten for Wells Fargo but I applied for a teller position and I have my interview today and I’m totally freaking out. I’m so happy I found your channel!! Thank you for all your great tips!
Lily Castellanos I hope it went well for you!!!
Hi how do you like your job at Wells?
You handled that last question so well😍❤ Thanks for your videos, I've been in retail for 15 years... customer service and cash handling... I'm scared of the assessment but I'm going to try my best with my interview this afternoon! Thanks to you, I'll be prepared😍🤗
Another good tip: if you have the same person coming in month to month to get what we call a cashiers check (some institutions may refer to it as something else) that is something you should pickup on. They are using it to pay rent and this is the perfect opportunity to suggest they meet with someone to speak about a mortgage. Also look at what else they may be getting these cashiers checks for, example if they are getting multiple checks to different institutions they are probably paying off loans or credit cards. This is another chance to suggest a debt consolidation loan and have all of those loans with your institution. I worked the teller line for 4 years before moving into my current office as a loan officer. The longer you do it the more aware you become of peoples needs.
Very true. I moved into a Personal Banker II position after 5 years of being on the line & even then I would go work the teller line as well!
@@MelissaFreeman I still have access to a cashbox and go over to the line at least a few times a month. Whether it be we have too many people off, a callout, or just a busy pay day!
Peter Campbell same! + I would stand right there on the line and open account and do loans! Many hats to where in banking that a lot of people don’t realize! I believe a lot of folks think you’re just a cashier when working as a teller!
@@MelissaFreeman Our employees need to be granted lending limits before doing loans, so none of that on our teller line. But I definitely have opened my share of accounts on the line.
I love your videos. Watched the first one before my video interview & I got through!! I have an in person interview coming soon. Praying I get it 😌 thanks for your advice!
Oh thank you! I bet you’ll do great with the in-person one too!! Best of luck
In person interview tomorrow , thank you for the video. 💖
Darla Sweet that’s great!! Wishing you all the luck!
What questions you have in your phone interview?!
Marlene Rodriguez same as in person. It’s just a more cost efficient way to interview someone
@@MelissaFreeman
Thank you so much
Thank you Melissa, I will keep you informed about how anything is going.
hey love i have an interview as a bank teller tomorrow and i was wondering if it is okay to wear flats to the interview?
This is such a great channel like yes girl thank you so much I'm learning so much
great videos! I have my 1st interview in a fews hours- am ready and excited!
I hope it went well for you!!!
Melissa Freeman I got the job!!!! Thank you!
I have an interview on Thursday and today is Tuesday and im just trying to study to make sure I get my questions down pack.
Tori Guyton I bet you’re going to do awesome!! Good luck to you!!
Nailed my first interview! They want me back tomorrow morning for a 2nd one!
Yay!! 👏🏼👏🏼 that’s awesome!
I have an interview coming up soon Thank you for all the information
Isaiah Felder oh yay! That’s awesome! I bet you will do so good, because you’ve already done your research obviously!!! Best of luck
Thank you for this video! Will they ask us about money solving questions?
Donia Daoud yes it will! Thank you for stopping by my video:)
I just got an interview for my first ever teller job!! I'm super excited but the company it's with does two part interviews and then they tell you if you've gotten the job or not. What do I need to expect in the second part of the interview if I get that far?? I'm so nervous!!
I heard a lot about online interview for Teller's position, it will be really helpful if you can assist in how we should be preparing for this video interviews
Nayeem Banu it is the exact same thing. You’re just sitting in front of a computer screen instead of being face to face. They will ask you the same questions and you will need to have the same knowledge. I also have a part 1 to this video if this one didn’t give you enough info
I just dropped off my background/credit check paperwork and waiting for the interview go ahead. I'm nervous about the assessment test though, I have always been the worst at test. Plus, math, in general, has been hard for me but the money I can handle.
You will do really great! It’s a lot of customer service type questions, money, and some percentages. Which I am also not great at percentages right off the top of my head!!
If they’re doing the background check then that is a very good sign because they’re not going to waste the $ on the check if they’re not planning to hire you!!!
@@MelissaFreeman I got a call today that I have an interview tomorrow evening! I'm feeling excited and scared all at once, that's good nerves though. I sure wasn't expecting a callback this soon. Thank you so much for the encouragement!
287katiebug that’s awesome!!! Congratulations!!
I’ve been a teller for 3 years with 2 different banks and everything she said was accurate.. especially the “cussed out” part🤣
Andrea Smith girl oh my gahhh these people are ruthless sometimes 😂 and it’s always the ones with $4.53 in their account 🤦🏼♀️😂
Melissa Freeman yesss!!! Omg! Or the ones that ONLY come once a month for SSI! 🙄
Andrea Smith lmaooo
Hi Melissa’s I just did my phone interview and now I will be going for panel interview on Friday. I am scared that I will not make a good impression due to being told that I am not a good interviewer. Do you have anything suggestions. Thank you Annlisa
Annlisa Shepherd I have a part 1 to this video with a lot of tips. Did you see that one?
Wow! very useful information. I applied for BoA(relationship banker Bilingual) and passed the assessment, phone interview, and in-person interview. I feel they both went very good but this was a little less than 2 weeks ago and still no contact. I did a follow up email a week after first interview. Any tips? Thank you Melissa!
tssang11 it can’t take 2 weeks + to get hired on. They will email you either way so if you didn’t get the job you’ll know
Thank you very much :)@@MelissaFreeman
I did a phone interview and now I am doing a second interview in person with two of the upper managers. Am I allowed to bring in a notebook with any of my own questions or to take notes on what is told to me.
Alyssa Overton yes! You can definitely bring in a note book! That will show them you’re not only very serious about the job but also organized which will be a great plus!! Congratulations on getting a 2nd interview!!
Hi Melissa, thanks for the tips they are really helpful. Just wanted to know is the teller job 5days a week?
Thank you so much 🌷
I did community service at my local library and when they did book sales, I handled the money and interacted with customers in those sales. Does this count as well?
Well if it was once or twice if say probably not but if it’s something you did consistently as far as the money handling then yes. And any customer service counts for sure!
@@MelissaFreeman I did community service for 2 years and book sales were every week.
I have an interview on monday!!! I really really hope i get it
Oh congratulations on the interview! I hope it’s a good fit for you!
After the period they’ve said to wait has passed should you call them back or go in to remind them you’re still interested?
Nancy castanon neither, you can look online to see if the position is still available. They will usually take it down within a week of choosing their new employee. NEVER go into the branch to see if you got the job. That is unprofessional and rude because you’re wasting time that the manager was not expecting to see someone that doesn’t pertain to helping an actual customer.
Hi Melissa I have a phone interview and I am really nervous do you know what kind of questions they will ask?
Michelle Flores i have an updated video on this if you’ll look at “videos” 😊 hope it helps!
Thankfully where I work we do not have to sell products 🙌🏻
Brooke Garza credit union?
Hi I just have 1question
If we don’t have any type of experience in handling with customers what we need to answer.
If this was the first job we are applying then for cash handling and customer service question what we need to answer.
To be honest I don’t know if they’d hire anyone without experience at all. You usually need a bachelor’s degree or equivalent experience
Thanks! 👍
Hi Melissa I am 35 and about to finally finish my bachelors degree, not a lot of customer service experience, and no cash handling experience, not very competitive but want to get into banking to help the customer not be about for profit. With that being said would i still be good as a bank teller and would banking be a career for me?
Hi Melissa, hope you are doing well. In couple of days i have an interview for the Mobile Sales position at HSBC. I have no experience in the banking industry. However, i have for more than 4 years in Sales experience in different places such as Export company, at some stores and markets, and the last one is at Tourism. Would you please give me some suggestions .
Love your videos Melissa. Do you see banks ever getting rid of the teller position and just pushing ATM or online/mobile banking?
No, I don’t think so. There maybe less actual persons on the line but there are MANY MANY more things that tellers do than count money & see customers that a machine couldn’t do
Melissa Freeman thank you!
Hi melissa, I have a question. If I already did my background check, and i have a start date to where I have to take my social and my Id, will I still be taking the assessment test?
dess santiago if you have a start date then it sounds like you already have the job! You will, however, have to take continual module questions to stay up to date on policy and procedure & things like that!!
Congratulations 🎉
Melissa Freeman awesome! Thank you so much!
Hey Melissa, I have an interview and I was wondering what happens if you don't do well on the assessment they have you take? Are you automatically not considering for the position anymore? Or can they move you to just simpler things for a while?
Mia Deckler hi Mia! Thank you for stopping by I saw your comment on my other video as well! If you do not pass the assessment test that you initially take you will not be considered for the position. The questions asked are all relevant to the position you’re applying for so if you cannot answer those correctly you would most likely not be able to do the job. I hope that interview goes well!! I will cross my fingers and sending good vibes!! 🤞🏼
Melissa Freeman Thank you Melissa! Very much for the response. So even for a teller I wouldn't be considered?
Mia Deckler right! If you fail the assessment it’s like you’re automatically disqualified. If you think you have failed the assessment practice on what you think you did badly o and apply again if they have another position open or at another bank
Awesome!!! Thank you for the advice! I really appreciate it! :) You've gained a subscriber! :)
Mia Deckler aww thank you! You will have to let me know how your interview goes!!
Yes I did
Dear Melissa, I am being interview by phone today, and I was a teller over 10+ years ago. I worked for Barnett Bank/Nation Bank as an Operation Manager before changes career. I quickly reality that I am more a Financial institution profession and returned back to college to give my BAS in Organizational Management. I have taking the Financial Center Operation Manager test and pass, also taking the relationship branch manager test and passed, I have not hear anything for relationship Branch manager, however the other day I did the assessment test for the Client Relationships and passed, so now I am doing a phone interview today at 11:00 and hoping that my responses get me in the door. Can you give me advise. I know it may be to late, but I figure I would try. Thank you and I have been listening to your video today.
Annlisa Shepherd oh that’s awesome!! What type of advice are you looking for? If you have passed all of these tests already, I’d say you probably know everything you need to know to do a great job during your interviews! I would not mention things like “it’s been a very long time since I have worked in banking” etc
A genuine question that would help is, how to land an interview or least a call? i’ve been applying for a while and unfortunately no answer back. Please help 😭
I have my first video on this as well. Search “Melissa Freeman teller” and you’ll see it
I worked as a cashier for a year recently(my last job) and I was pretty excellent at counting the cash. My drawer most of the time had an extra 5-10 cents that customers didn’t want in their pockets. So do you think that’s good enough for a teller.
Cash handling is very good experience to have when applying & the customer service is very important. However you will not be allowed to be over ANY. You just balance down to the very cent every day
Melissa Freeman thanks for the response! I was very good with the customer service while working there. And I do understand how I wouldn’t be allowed to be over or under in a bank since people generally want ALL of their money, while in retail people will willingly reject their change if it’s a couple of pennies
I think you said in one of your videos you're a personal banker..? How long did it take you from a bank teller to become a personal baker? And also, are you going to continue to move up in the banking world?
Rebekah Cristín yes, I plan to move into different positions as I go, however, I am taking a break from banking right now to be with my children so that my husband can do what he wants for a change! I was strictly a teller for 4 years before becoming a PB II. I also did personal loans on top of everything else so if I were to go back I would consider doing loans full time because I was really good at it! There are some employees that go in with more knowledge than myself and can move up after only 1-2 years 🙂
Melissa Freeman Ok, Thank you! This is very helpful!
Rebekah Cristín glad to help! Don’t hesitate to ask anything else :)
Melissa Freeman can you tell me what the the pay increase was for that promotion? Ty❤️
Hi Melissa thanks so much for ur beautiful video! My question is if u work part time as a teller do they still make u to travel around?
sadaf Sahar yes you will.
@@MelissaFreeman thanks so much! One more question so sorry if i bother u! How are the part time works is it 3 days a weak full time or 9 to 2 or to 3 ? Please
sadaf Sahar the schedule will depend completely on your institution. But 95% of the time you will work every day of the week. And you will want to because otherwise you’ll not be caught up with what’s going on and you’ll need to have your daily leads in order to sale everything possible
@@MelissaFreeman thanks love i really appreciate it 😘
Hello! I’m currently in the “ hiring process” I have a phone interview coming up shortly, I’m being very optimistic, so let’s say I get hired and I’m going in for training...I am an Avid note taker during training, it’s how I learn, my question is...would that be something that is looked down on?
I just made a video about this. If you’ll look at my recent videos you’ll see it there 😊
I have a interview for a teller position Wednesday, I have one question if you could be generous to answer. My question has to do with appearance, I have a Mohawk and I've had it for my other job as adminstrative assistant. I'm afraid due to my appearance of hair, it could be a possibility that they won't consider me for the job. Should I get a hair cut or do you think it will be fine ?
Michael Valerio You can always just go ahead and cute it but if you’re attached to the hair cut and really don’t want to cut it then do the interview and let the interviewer know that you are absolutely willing to cut your hair if it will be an issue whatsoever
Should I major in finance when wanting to work at a bank?
Emily Nguyen you do not have to have any degree at all to start in banking, however, if you do have a degree in finance you will be able to start in a higher position which will obviously be at a higher pay rate than just starting as a teller. I am a Personal Banker 2, started as a teller 4 years before getting the PB2 position.
While reading about banking industry e.t.c it said that I need to have a bachelors degree but in what? I am a grade 8 student.
Akbar Imran you will need go speak with one of your teachers or advisors about your interests. They can guide you in the right direction as to what will best suite your major 🙂
Nice informative video.
Clewin Pinto thank you Clewin ❤️
Dear Melissa, I would like to ask you if its possible to get a Bank Teller position without a High School Diploma, my husband did only 2 years at High School and he left after moving to US... But he has an 8 year experience in restaurants industry?! Could you please share your opinion with me? Thank you...
No ma’am. You have to have a high school diploma or GED. He could go back to community college and take a few months worth of classes and take the final GED!
Melissa Freeman such a fast reply 😍 thank you very much 🙏🏻 ... And do you think they accept High School Diplomas from another country (outside US)?
I do not know. It would be up to the discretion of the bank
Melissa Freeman I understand, thank you very much for your time and your videos 🙏🏻
I want to apply as a bank teller but i dont have a high school diploma because im currently attending, Do i still have a chance to get the job
No honey, you have to get that diploma first. But as soon as you do then you can apply 🙂 in the meantime you can work at restaurants, stores or literally anywhere to gain some customer service and that will help you get jobs within the bank with experience
how often do they drug test
Immediately fired ☠️😂
How do we meet quota? I applied to TD bank and got the job the next day but I’m not sure if I want to do it because of the quota, I just need a job for 3 months do you think I’d survive for that long? It’s either that or work at Quickchek lol
+the chinster if you only want to work for 3 months I wouldn’t suggest it. That will definitely go against you if you put that on your resume or if a new potential employer finds out that you were only there for 3 months that will hurt your chances of getting a job that you actually want in the future. Can you grab a quick gig as a waiter? That’s quick cash and good for a short job.
No I’m surrounded by fast food places the nearest diner is almost 20 min away with no traffic. I did let the bank know though that I had plans of going back to college in the spring semester full time because they asked me if I planned to go back soon. It’s only a part time job
the chinster oh gosh every single job I’ve ever had was 35+ minutes away lol! You’ll be doing mostly trainings and online modules for the first 3-5 weeks anyways. You won’t be expected to meet any quota for the first couple of months
Melissa Freeman ahhh that makes sense now, my start day is this Friday but my training orientation is the second week of November, I was kind of lost
So I literally have an interview tomorrow for a credit union part time teller job. I'm worried since we need training and I also have college classes. Will they be willing to work around my classes for training?
NoForkinSenpai did they know you’re in college and understand your schedule when you applied? Training is FT hours for 1-3 weeks depending on how quickly you catch on
@@MelissaFreeman I did let them know I was a college student who was still in class with classes only on Monday Wednesday and fridays. They didnt seem to mind nor did they bring it up again. Which is a but worrying going in.
NoForkinSenpai if you told them and they hired you anyway then they will work with you on what you need because obviously college comes before a PT teller position and they know that. There are loads of college students that work as tellers! No worries!
@@MelissaFreeman that makes me feel SO much better, thank you so much, I love your videos, and thank you for the fast replies! Keep up the amazing work!
NoForkinSenpai thank you so much 🙏🏽 best of luck with everything!
Is the assessment test the same day as the interview?
Summer Wallis it’s usually on the application but it can be in house
What happens when you meet a quota?
ivan reyes you get to keep your job lol
Melissa Freeman I guess a little research might’ve helped but simple enough answer! Thank you!
Do I need to have a good credit score?
Yes. You do. & never any bank accounts that were charged off
Can a college student work part time as a teller?
Alexa Rivera absolutely! Most of the PTers at the bank are stinking school. As long as you’re 18!
Hey when do you take your assessment?
Martin Gallaga you will take one online when you apply & if it’s a small bank they may ask you to take one in their office :)
Melissa Freeman thank you i watched both of your videos before my recent interview really helpful!
Martin Gallaga I hope it went well for you! That’s so exciting!
Melissa Freeman what types of questions are on the assessment I’m nervous with the math part
Lee Lee basic math, money questions like “you by 3 shirts, 1 is 30% off and it’s BOGO free” etc. and there are the customer service type questions :) hope that helps!
I’ll be interview from three people in the room alone with me. They recruiter told me they would asked me same situational questions from my video screen. Is there anything else I need be prepared for ? My interview is this Sat coming up since I live in another city and I’m doing a lot of research. I just learn from your other video because I had that mind set where you’ll just be counting money. Now I know it’s about sales too!
AshleyTheLulu you WILL be counting money on top of selling at the same time. The video interview is just like in person interview! You’ve already done your research so I know you’ll be awesome!!
@@MelissaFreeman Thank You!
Morning beautiful .. chat on social media or here when can . I have a phone interview at US Bank here at a location near me here in my area in Wisconsin. Chat when can , take care! #ArmyVeteran
Hi Melissa, I'm a guy. And I notice that on my local bank branch, that all the tellers are female. I went to other banks and most tellers are females and maybe only one guy working.. I'm actually interested in this teller job, so i'm doing research.. Because i'm a guy, does it mean that I'm gonna have a hard time getting hard? As it seems like Teller is a girls job.
Nope! Most definitely not! Men are a great asset to the teller line 😊 just not a whole lot applying because of all the women I guess!
@@MelissaFreeman ohh thank god! thank you! that restored confidence in me.. Ok, i'll be dropping some of my resume in a number of bank locations.
Jeffrey JeffreyFLF men tend to do very well as tellers and them move up quickly. Some of the women are older and just enjoy being right where they are and the bank likes when someone with the motivation to ladder climb come in
I have a bank teller interview in 4 hrs
Oh awesome! Congratulations on the interview! I hope you do great!
Ow, a quick reply.
Is there a apecific attire that i should wear. Im from Philippines,
Is it okay to just wear polo long-sleeved slacks black shoes/rubber?
Yveros KairuKage I’m not sure if you’ve already went to the interview by the time I’m seeing this message but slacks and a button up and the will be perfect
What kind of math do banks expect you to know
All of it! lol you’re literally working with numbers all day.
Hey do you have to be good at counting money lol im just playing
eran thomas lol!!!
I am not very good at math at all,. Do you have to be good at math to be a teller? What kind of math problems can I expect to see on the assessment test?
NunyaBusiness stillnunyabusiness yes, you will definitely need to be at least “good” at math. You will be working with money and numbers every single day
Is the interview a panel interview?
Laura Coen I have only had 1 interview with more than one person and that was because the manager was new to being a manger and they wanted someone in there with her.
if i don't have any experience with cash handling would it be harder for me to get hired?
Johan Martinez they would most likely hire someone with some experience over someone with none, but it is not impossible! Apply anyway!
What kind of math questions will they be asking on the assessment?
Cheyanne luellen money (obviously!) percentages, basic math, etc and customer service related questions
Where do you come from, Melissa? Massachusetts? (Just kidding.)
Lol The Hampton’s
So I have a 2nd interview with BB&T today but I'm nervous that they will check my credit. My credit is in the 500 something range, could this cost me the job?
Fluffy296 yes, they will check your credit. I’m not sure what it needs to be in order to get the position though. If you have an bank accounts that are charged off this will effect you because you’ll be in checx systems. I made a new and updated video on this top of you just look here on my channel
@@MelissaFreeman I'm sorry but what is the video called on your channel?
It is in the description of this video:)
@@MelissaFreeman I have a charge off with Toys R Us from a few years back, would that count as something the bank would look at?
Do they tell people that they'll check their credit when they do the background check? I got the job and they said they just need to check my background and get my finger prints