There is NO registry for service dogs. They’re not required to be ‘registered’ with anyone, they’re not required to wear a vest or have an ID card. According to the ADA you’re allowed TWO questions, ‘Is that a service dog’ And ‘what is the dog trained to do?’ That’s it
Do people realize that it's illegal and they can be sued BIG TIME for denying the right to bring service dogs in any building regardless of what the purpose is?
when the news reporter said “registered service dog” i cringed. under the ada federal law it states that service dogs DO NOT require certificates or registration.
I used to work for Walgreens way before this happened. We were trained specifically on service animal access. We even kept dog treats in the pharmacy to hand out. The only time we ever said anything to a customer with a service animal is when the lady set her poodle down on the counter. I asked her to please remove the dog from the counter for sanitary reasons and that was it. When they left I sanitized the counter and went about my business. I will say that people are taking animals everywhere claiming they are service animals and they're not. They're making it harder for the disabled.
First of all, a service dog id card means absolutely nothing! Secondly, there is no requirement by federal law for id cards, registration, or specialty equipment that labels a dog as a service dog. I am a service dog handler and find that most times in instances like these, educating people on requirements regarding service dogs goes a long way!
Service dogs are superbly trained and brilliantly behaved . The same can not be said of many parents and their obnoxious offspring who sadly lack any kind of intelligence , good manners and any understanding whatsoever of good behaviour .
not necessarily. they are supposed to be trained for a specific purpose, but a lot of places will issue a card just for paying them money. it means nothing.
if they have a handicapped parking spot in the lot they should know the law about service dogs.. my husband will not put the vest in the dog anymore as soon as people see the ptsd vest they want him to tell them war stories for there entertainment stuff he is working hard to forget not remember ..
Big confusion on Emotional Therapy Animals vs. Service Dogs. We really need to get this straight in our laws and educate the public. Honest to God my friend the airline pilot (retired military like me) called me one day and said he had a "service chicken" on the plane. It's gotten absolutely nuts at airports these days.
So where is the Managers apology?? What a damn jerk!! He is nicer than I am, I still think he should be fired. He showed him two ID's as proof and the jerk still followed him around the store humiliating him! How many other customer's has he done this to? Power has gone to his head and he is a jerk!!
There is NO such thing as a service animal ID. Service Animals do NOT have ID's. So It's a FAKE service dog. Maybe an emotional support dog, but NOT a service dog.
I don’t think this man owes that manager anything. He paid his debts in full in the USMC. Thank you, sir, for your service and God Bless you and keep you and your friend.
Not saying that this was the case this time but I've seen lots of dogs come into stores that are clearly NOT service dogs. I'm all for service dogs being able to go anywhere but people who take their PETS into stores when it's clearly marked on most doors pets are not allowed in are making it hard for people who have and need their service animals with them.
If you listened to the lawyer, the manager only needed to ask 2 questions; 1-Is it service dog? 2-What's it trained to do?. Under American law, service dogs don't need to wear a vest identifying them as service dogs.
as soon as i heard "the dog was a registered service dog"i had to stop the video. this false information spread that service dogs need "registration papers" hurts so many people
The problem is that there is NO national registry for service dogs, just "fly by night" so-called registries that invented themselves for money for fees to call your dog a service dog. THIS NEEDS TO BE FIXED. There needs to be criteria set up and a National Registry set up.
Why should he apologize to the manager for "Swearing" at him? The manager was so mean to that soldier, and wouldn;t stop harassing him. I think anyone would have started swearing at that manger. Save your gas and stay home, it is Walgreens that owes you a phone call! Thank-you for your Service young man!
They have shopping dogs for the agoraphobic. The dogs must be allowed into stores to pick up whatever items their owners need. It is a violation of federal law to refuse admittance to shopping dogs.
***** Most SD owners actually don't like all the attention. Maybe it seems like they do on the outside because they're being polite. Being polite doesn't ALLWAYS mean enjoying.
***** It sounds like you work at this store. If its a specific team that's causing issues know that a manager is allowed to ask them 2 questions: - Is the dog required because of a disability? - What task or service has the dog been trained to do? The only issue with this is there's no way to verify - you're basically seeing if the person is prepared to answer or not. A responsible SD owner knows about these questions and will have an answer ready for you. Also a properly trained service dog is taught to ignore people, noises, everything around it except their owner. Dogs can have an off day, they aren't perfect but know that the dog shouldn't be sniffing everything around it, trying to steal things off the shelf (they may retrieve an item on command), approaching people for attention, barking, or defecating (bathroom inside is an instant boot out of the store). And if the dog does do this at any time a responsible SD owner will stop what they're doing and correct the dog. There's a lot of training that goes into SDs and most trainers take pride in their dog's good manners. Check out this page for some info: servicedogcentral.org/content/node/380 servicedogcentral.org/content/node/379 Good luck with everything!
Gross how dare someone treat a person with a service animal like that. Let alone a military service member who went to hell on earth in a sand box it protect the rest of us. I'm so sorry this had to happen Thanks for sharing. I too am looking into options for a service dog due to an illness. I can't wait to deal with morons.
i think the problem is most people take advantage of the fact that ada says "you're not allowed to ask for proof of a service dogs legitimacy", so in the store they go with a untrained dog and get offended when someone asks if that's a service dog
I'd have the guy fired. our Walgreens has never had a problem with service dogs ESPECIALLY since it's a pharmacy and deals with Healthcare. that manager is just very stupid!
I think the problem is there's just too many people out there trying to say they actually need a service dog or that their dog is a service dog but they're really not and they're just bringing their normal domesticated pets into the store so it makes it harder for other people that actually do need a service dog like this guy to come into public places and do what they got to do
"Call attention" yep call attention when you come down HARD and penalize company's, NO oh sorry we did not know move on, hit them in the pocket THEN they will learn
A Walgreens in Stockton California tried to deny me and my rottweiler service dog. Reason? that the leather leash I had him on was not strong enough in case he attacked someone and he needed to have a different leash on. Rolling eyes that dog is passed now and he was properly trained not to be a threat and he never was his whole life- he didn't even NEED a leash but he wore one for the comfort of others and for appearances. So I agreed to put a different leash on him, I put the very thin paracord thin type emergency leash I keep on him....about a quarter the size of the usual leash....smiled at the jerkoff, and breezed past him inside. Watch what you ask for, you just might get it, especially if you are being ridiculously stupid.
At Walmart where I work we are trained not to ask, or talk to the animal. (The animal shouldn't be distracted from whatever task they have to do). We love seeing the animals and what they do for us.
These soldiers need these animals. What he says about distraction is correct and along with that the love an animal gives helps the healing process. Thank you for your service.
This is a Google search for the SD vest law thing.... Myth: Service dogs must wear a vest, special harness or ID Badge to distinguish them from pet dogs. Fact: Federal law, The Americans with Disabilities Act, does not require any special identification of service animals. Some service dogs need special equipment to perform their jobs correctly, while others do not.
That manager committed a Federal crime & should be arrested. Once the veteran stated the dog was a service animal that should have been it. Each & every time the manger harassed him after that is a Federal civil rights violation under the ADA 1990.
I have traveled the country making sure various businesses were in compliance under the ADA for years and I can tell you right now that man has the right to sue them for a minimum for $50,000 and he would win, hands down.
I watch videos like this periodically and usually the dog in question is out of control or behaving in a way that isn't acceptable for a service dog. This dog however was behaving perfectly beside his handler and there was no reason to ask the team to leave. I think the issue was two things. 1: the manager was obviously uneducated, he did not know the laws. 2: Presenting any sort of "Service dog ID" or "registration" pegs a lot of handlers as fake as there is no such requirement for a dog to be a service dog. Most of the time (not all the time) people who have any sort of registration for their dog bought it off a website and either thought it was required or are faking a service dog. I am sorry this happened to this veteran and I hope Walgreens educated its employees on proper etiquette with service dogs.
I'm not a soldier and I never will be (Even though I wanted to be a squad sergeant like my big brother when I was 10 Lol) I sadly did develop PTSD from an incident and I will be receiving my service dog in March (Shortly after I finally start college.) I feel that if people just educate themselves and understand the laws as well as the fact that service dogs have a right to go with their owners anywhere, we will all just be more relaxed in regards to the service dog topic and we can move on
PinkGlitter Gal it took around 8 or 9 months for me to find a dog since everywhere I applied to denied me because I'm not a veteran or because I have dogs in my home (my mom's two shih tzus who think they are big dogs lol).I ended up adopting a shelter dog from Houston Texas and training him myself
Perhaps you could educate yourself to what a service dog is. This guy's dog doesn't seem to be a service dog at all. At least he doesn't behave like one and this guy doesn't treat him like one. This whole incident reeks of scamming for attention.
I’ve never been in the army and I have so much respect for those who have served. I have PTSD as well and I don’t blame him for cursing at the manager. One of the many unpleasant things that comes with PTSD is becoming angry very quickly whenever you feel threatened, emotionally, physically or otherwise. It’s a defensive mechanism.
He's just trying to get attention. There is no federal "service dog registration", it's just some card he bought online. He clearly doesn't know the law, therapy animals are NOT service dogs under the ADA. The employee did nothing wrong, this guy just feels entitled to bring his pet with him.
poor guy. he doesn't need to register his dog, he doesn't need a vest or an ID or papers. all he needs is a well behaved, trained animal (i.e. one that will stay on task and behave appropriately in public) and that manager had no right to treat him like that. no one should be treated like that and that manager should be made to apologise.
That Walgreens manager needs some training on how to do his job, or fire his behind for treating one of our disabled vets like that, and his trained dog too.
Disgusting the way customer services are in any place toward our disabled vets and their service animals. This is a national issue. Wake up people. These people have seen and experienced horrific things you could never imagine!!
Stores clearly in violation of The Americans with Disabilities Act of 1990. I would sue the store out of existence. The guy fought for our country and this is how he gets treated?
+Steven Knives STEVE READ THE LAW HE DID NOT HAVE A SERVICE DOG. HE HAD A COMFORT DOG AND WAS NOT TO BE THE STORE WITH IT. JUST BECAUSE YOU CALL IT A FROG DOES NOT A FROG BE MADE.
How about just having more necessary training. demanding someone to be fired for this does nothing to help, explaining does help (and stops this from happening again)
Steven Knives but if you think of it from the manager's perspective, he does have reason to be suspicious of the dog. Some people have created fake documents so they can take their dog to places even though they're not service dogs. So with that in mind, I can sympathize a little with the manager. But when he tried kicking out the man and his dog, that's when I feel he took the wrong course of action.
ummmm NOT A CERTIFIED SERVICE DOG THATS ILLEGAL. THERES NO SUCH THING AS AN ID TAG AND CERTIFICATION SO HIGHKEY THE DOG COULD BE FAKE. he said “it’s therapeutic” no that’s not what a PSD dog is for.
I could never find where I'm actually supposed to respond so I will tell you here. My animal is not an emotional support animal she graduated to be a service animal after she went to school and was trained to get me out of social situations when I begin to panic, and she will bring me my purse. I know there's a lot of fake service dogs running around, but mine is not one.
Less than a century ago guide dogs for the blind - and their masters - were being treated this way until new laws were introduced. That was before the internet, but shops soon knew the rules and obeyed them. How dim do you have to be to not know about basic the clauses of the ADA?
PTS is a wound that doesn't scab over, but burrows under and poisons the soul. I salute this man's service and decry the massive ignorance that abounds about service dogs.
Because there is no federal certification of service animals in the United States, staff must take declaration of an animal's service status at face value. Furthermore, they are restricted in the questions they may ask about the animal: When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability; and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person's disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task
There’s no such thing as a registered dog! But services dogs are trained and must perform tasks. Either way you don’t need documentation and if it perform tasks and is obideint and doesn’t distract other service dogs and focuses on work it’s not an issue
Cris Thank You for Your Service,, Looks like Brothers,, They are the Best,, Because of YOU, I will Never Step foot in a Walgreens AGAIN! TY Again SIR!!!
First of all thank you for your service in the military and I don't care if you use profanity a service dog is allowed legally to be anywhere so you were right I wish you well
There is no registration for service dogs, having an ID can mean (1) the handler uses one for comfort, (2) the handler got scammed, or (3) its a fake. While I do believe the dog is a service dog the ID is fake.
So he showed the documentation to them? I was told that there are people who get fake credentials online. I think it is ok for an employee to ask what kind of training the dog has. I personally love true service dogs and what they do for humans in need. Unfortunately, there are always low caliber people who do not follow the rules and make it difficult for people like this soldier. Thank you for serving our country.
No doubt some people can get fake credentials but I seriously doubt someone would go on the news with their story if it wasn't legit as it would be too easy to prove they were fake.
There is NO registry for service dogs. They’re not required to be ‘registered’ with anyone, they’re not required to wear a vest or have an ID card. According to the ADA you’re allowed TWO questions, ‘Is that a service dog’ And ‘what is the dog trained to do?’
That’s it
Damn you're gonna kick out a marine that defends your rights and protects your country because of a service dog?
It might be a legit service dog, but they don’t have to be registered with anything
Do people realize that it's illegal and they can be sued BIG TIME for denying the right to bring service dogs in any building regardless of what the purpose is?
Skim the comments. You're looking at an edited story.
when the news reporter said “registered service dog” i cringed. under the ada federal law it states that service dogs DO NOT require certificates or registration.
I used to work for Walgreens way before this happened. We were trained specifically on service animal access. We even kept dog treats in the pharmacy to hand out.
The only time we ever said anything to a customer with a service animal is when the lady set her poodle down on the counter. I asked her to please remove the dog from the counter for sanitary reasons and that was it. When they left I sanitized the counter and went about my business. I will say that people are taking animals everywhere claiming they are service animals and they're not. They're making it harder for the disabled.
First of all, a service dog id card means absolutely nothing! Secondly, there is no requirement by federal law for id cards, registration, or specialty equipment that labels a dog as a service dog. I am a service dog handler and find that most times in instances like these, educating people on requirements regarding service dogs goes a long way!
You know you’re a service dog handler when you cringe hearing “registered service dog”!
RussianOrphan1 same
Service dogs are superbly trained and brilliantly behaved .
The same can not be said of many parents and their obnoxious offspring who sadly lack any kind of intelligence , good manners and any understanding whatsoever of good behaviour .
Who are you referring to? If you were in a wheel chair and you were denied entrance to a store like walmart, you'd be pretty hostile to. Don't lie.
not necessarily. they are supposed to be trained for a specific purpose, but a lot of places will issue a card just for paying them money. it means nothing.
the manager should remember this marine stepped up and served his country. Respect to that marine Semper Fi sir
Thank you for your Service Marine! Carry-On my Brother - in - Arms.
if they have a handicapped parking spot in the lot they should know the law about service dogs.. my husband will not put the vest in the dog anymore as soon as people see the ptsd vest they want him to tell them war stories for there entertainment stuff he is working hard to forget not remember ..
Big confusion on Emotional Therapy Animals vs. Service Dogs. We really need to get this straight in our laws and educate the public. Honest to God my friend the airline pilot (retired military like me) called me one day and said he had a "service chicken" on the plane. It's gotten absolutely nuts at airports these days.
So where is the Managers apology?? What a damn jerk!! He is nicer than I am, I still think he should be fired. He showed him two ID's as proof and the jerk still followed him around the store humiliating him! How many other customer's has he done this to? Power has gone to his head and he is a jerk!!
There is NO such thing as a service animal ID. Service Animals do NOT have ID's. So It's a FAKE service dog. Maybe an emotional support dog, but NOT a service dog.
BeckaH 11 well they have to be certified somehow
If you check the law on the ADA website, "registration" for service dogs doesn't exist.
I’ve been made to leave places because of my seizures 😔 people are evil
how about a nice donation from Walgreens to help train more servive dogs in lew of a lawsuit. Those dogs are expensive. Vets need them.
I don’t think this man owes that manager anything. He paid his debts in full in the USMC. Thank you, sir, for your service and God Bless you and keep you and your friend.
Just know that there is no "certification" for service animals
All he wants is an apology and he will apologize for his foul language. I wish more people had as much Honor as this man.
Especially our veterans thank you sir for your service and so sorry this happened
Not saying that this was the case this time but I've seen lots of dogs come into stores that are clearly NOT service dogs. I'm all for service dogs being able to go anywhere but people who take their PETS into stores when it's clearly marked on most doors pets are not allowed in are making it hard for people who have and need their service animals with them.
If you listened to the lawyer, the manager only needed to ask 2 questions; 1-Is it service dog? 2-What's it trained to do?. Under American law, service dogs don't need to wear a vest identifying them as service dogs.
as soon as i heard "the dog was a registered service dog"i had to stop the video. this false information spread that service dogs need "registration papers" hurts so many people
Thank you for serving our country!!
The problem is that there is NO national registry for service dogs, just "fly by night" so-called registries that invented themselves for money for fees to call your dog a service dog. THIS NEEDS TO BE FIXED. There needs to be criteria set up and a National Registry set up.
Why should he apologize to the manager for "Swearing" at him? The manager was so mean to that soldier, and wouldn;t stop harassing him. I think anyone would have started swearing at that manger. Save your gas and stay home, it is Walgreens that owes you a phone call! Thank-you for your Service young man!
I worked at a Walgreens for three years. Where I worked, I occasionally saw people come in with service dogs and never once saw anyone complain.
"the service dog is registered"
there is no registry for a service dog
Don't you apologise Chris. That manager should lose his job for being rude disrespectful and ignorant of your rights...
They were WRONG for doing you and your service dog like that. I would be MAD also. Thank you for your services. You are a HERO
They have shopping dogs for the agoraphobic. The dogs must be allowed into stores to pick up whatever items their owners need. It is a violation of federal law to refuse admittance to shopping dogs.
No they don't. Shopping for you isn't a qualified task ...
are you serious that seems awesome to have a dog like that but itd suck to be the owner
Grizzly ER Serious as a heart attack.
***** Most SD owners actually don't like all the attention. Maybe it seems like they do on the outside because they're being polite. Being polite doesn't ALLWAYS mean enjoying.
***** It sounds like you work at this store. If its a specific team that's causing issues know that a manager is allowed to ask them 2 questions:
- Is the dog required because of a disability?
- What task or service has the dog been trained to do?
The only issue with this is there's no way to verify - you're basically seeing if the person is prepared to answer or not. A responsible SD owner knows about these questions and will have an answer ready for you.
Also a properly trained service dog is taught to ignore people, noises, everything around it except their owner. Dogs can have an off day, they aren't perfect but know that the dog shouldn't be sniffing everything around it, trying to steal things off the shelf (they may retrieve an item on command), approaching people for attention, barking, or defecating (bathroom inside is an instant boot out of the store). And if the dog does do this at any time a responsible SD owner will stop what they're doing and correct the dog. There's a lot of training that goes into SDs and most trainers take pride in their dog's good manners.
Check out this page for some info:
servicedogcentral.org/content/node/380
servicedogcentral.org/content/node/379
Good luck with everything!
Thank you, for your service!
The manager can be fired and walgreens can be sued for denying a customer with a service dog in training, etc.
Gross how dare someone treat a person with a service animal like that. Let alone a military service member who went to hell on earth in a sand box it protect the rest of us.
I'm so sorry this had to happen
Thanks for sharing. I too am looking into options for a service dog due to an illness. I can't wait to deal with morons.
ikr
amanda mcfarland no dog is allowed in. They can't give it special treatment because for all they know it could go and start eating all the food
I think he's a little young to have protected are freedom. What freedoms of mine were they protecting in Iraq, lol.
make the manager enlist
amanda mcfarland it's not a service dog it's an emotional support dog so it cannot go in
None of us have all the details of this story to make anywhere near an educated opinion.
i think the problem is most people take advantage of the fact that ada says "you're not allowed to ask for proof of a service dogs legitimacy", so in the store they go with a untrained dog and get offended when someone asks if that's a service dog
So shocking that this happened here considering how much regard we for our service men & women here in Texas in general.
I'd have the guy fired. our Walgreens has never had a problem with service dogs ESPECIALLY since it's a pharmacy and deals with Healthcare. that manager is just very stupid!
I think the problem is there's just too many people out there trying to say they actually need a service dog or that their dog is a service dog but they're really not and they're just bringing their normal domesticated pets into the store so it makes it harder for other people that actually do need a service dog like this guy to come into public places and do what they got to do
Thank you for your service.
GOD BLESS YOU SIR FOR YOUR SERVICE FOR OUR COUNTRY
Do you all not think that the guy with PTSD might have been carrying on that way cause he has PTSD?
That manager makes my blood boil... HE HAS NO F****CLUE WHAT THAT MARINE HAS BEEN THROUGH!!! Kudos to the Marine for saying something!
"Call attention" yep call attention when you come down HARD and penalize company's, NO oh sorry we did not know move on, hit them in the pocket THEN they will learn
A Walgreens in Stockton California tried to deny me and my rottweiler service dog. Reason? that the leather leash I had him on was not strong enough in case he attacked someone and he needed to have a different leash on. Rolling eyes that dog is passed now and he was properly trained not to be a threat and he never was his whole life- he didn't even NEED a leash but he wore one for the comfort of others and for appearances. So I agreed to put a different leash on him, I put the very thin paracord thin type emergency leash I keep on him....about a quarter the size of the usual leash....smiled at the jerkoff, and breezed past him inside. Watch what you ask for, you just might get it, especially if you are being ridiculously stupid.
At Walmart where I work we are trained not to ask, or talk to the animal. (The animal shouldn't be distracted from whatever task they have to do). We love seeing the animals and what they do for us.
These soldiers need these animals. What he says about distraction is correct and along with that the love an animal gives helps the healing process. Thank you for your service.
Semper Fi Marine. Thanks for your Service. You did the right thing by sticking to your guns.
This is a Google search for the SD vest law thing.... Myth: Service dogs must wear a vest, special harness or ID Badge to distinguish them from pet dogs. Fact: Federal law, The Americans with Disabilities Act, does not require any special identification of service animals. Some service dogs need special equipment to perform their jobs correctly, while others do not.
THERE IS NO LEGAL ID OR CERTIFICATION FOR SERVICE DOGS
That manager committed a Federal crime & should be arrested.
Once the veteran stated the dog was a service animal that should have been it.
Each & every time the manger harassed him after that is a Federal civil rights violation under the ADA 1990.
I have traveled the country making sure various businesses were in compliance under the ADA for years and I can tell you right now that man has the right to sue them for a minimum for $50,000 and he would win, hands down.
I work at Walmart, and we've been more or less told to just never even bother bringing it up. Not much to gain from it.
I watch videos like this periodically and usually the dog in question is out of control or behaving in a way that isn't acceptable for a service dog. This dog however was behaving perfectly beside his handler and there was no reason to ask the team to leave. I think the issue was two things. 1: the manager was obviously uneducated, he did not know the laws. 2: Presenting any sort of "Service dog ID" or "registration" pegs a lot of handlers as fake as there is no such requirement for a dog to be a service dog. Most of the time (not all the time) people who have any sort of registration for their dog bought it off a website and either thought it was required or are faking a service dog. I am sorry this happened to this veteran and I hope Walgreens educated its employees on proper etiquette with service dogs.
I'm not a soldier and I never will be (Even though I wanted to be a squad sergeant like my big brother when I was 10 Lol) I sadly did develop PTSD from an incident and I will be receiving my service dog in March (Shortly after I finally start college.) I feel that if people just educate themselves and understand the laws as well as the fact that service dogs have a right to go with their owners anywhere, we will all just be more relaxed in regards to the service dog topic and we can move on
Player__One yeah I know. Thats why I said people need to be educated
+thedreamerfly95 How long did it take you to receive your dog? I am applying for one?
PinkGlitter Gal it took around 8 or 9 months for me to find a dog since everywhere I applied to denied me because I'm not a veteran or because I have dogs in my home (my mom's two shih tzus who think they are big dogs lol).I ended up adopting a shelter dog from Houston Texas and training him myself
thedreamerfly95 oh ok. That's cool. I hope they don't deny me. I really need one. Thanks!
Perhaps you could educate yourself to what a service dog is. This guy's dog doesn't seem to be a service dog at all. At least he doesn't behave like one and this guy doesn't treat him like one. This whole incident reeks of scamming for attention.
I’ve never been in the army and I have so much respect for those who have served. I have PTSD as well and I don’t blame him for cursing at the manager. One of the many unpleasant things that comes with PTSD is becoming angry very quickly whenever you feel threatened, emotionally, physically or otherwise. It’s a defensive mechanism.
He's just trying to get attention. There is no federal "service dog registration", it's just some card he bought online. He clearly doesn't know the law, therapy animals are NOT service dogs under the ADA. The employee did nothing wrong, this guy just feels entitled to bring his pet with him.
poor guy. he doesn't need to register his dog, he doesn't need a vest or an ID or papers. all he needs is a well behaved, trained animal (i.e. one that will stay on task and behave appropriately in public) and that manager had no right to treat him like that. no one should be treated like that and that manager should be made to apologise.
That Walgreens manager needs some training on how to do his job, or fire his behind for treating one of our disabled vets like that, and his trained dog too.
Disgusting the way customer services are in any place toward our disabled vets and their service animals. This is a national issue. Wake up people. These people have seen and experienced horrific things you could never imagine!!
The worst part is he has PTSD and was harassed to the point it could have really affected him. That manager needs sensitivity training.
SOLDIERS BEST FRIEND HERE IN PHOENIX THINK YOU FAR TRAINING MY SERVICE DOG BECKI THINKS FAR BEING MY TRAINER
jason smith it's not a service dog it's an emotional support dog so it cannot go in
It’s a federal law to allow your dog to be with you anywhere. Bring a lawsuit against them. I guarantee you will win the lawsuit.
Shark Hunt But what lawyer would take the case.
It's a disgrace for Walgreens to deny this man to bring a service dog.
When you train some one to do the same stuff for 8 years they have a hard time doing anything else
Stores clearly in violation of The Americans with Disabilities Act of 1990. I would sue the store out of existence. The guy fought for our country and this is how he gets treated?
Skim the comments. This is an edited story. There's more to this than what's in the video.
I want someone to be fired, this is outrageous!
+Steven Knives STEVE READ THE LAW HE DID NOT HAVE A SERVICE DOG. HE HAD A COMFORT DOG AND WAS NOT TO BE THE STORE WITH IT. JUST BECAUSE YOU CALL IT A FROG DOES NOT A FROG BE MADE.
How about just having more necessary training.
demanding someone to be fired for this does nothing to help, explaining does help (and stops this from happening again)
Steven Knives you don't know the managers side of the story
Steven Knives but if you think of it from the manager's perspective, he does have reason to be suspicious of the dog. Some people have created fake documents so they can take their dog to places even though they're not service dogs. So with that in mind, I can sympathize a little with the manager. But when he tried kicking out the man and his dog, that's when I feel he took the wrong course of action.
Its illegal to deny a vet and his service dog i hope that store got sued how dare people treat our vets like that they fought for our freedoms
I sure pray the ADA, Veterans, and the ACLU get on top of this.
ummmm NOT A CERTIFIED SERVICE DOG THATS ILLEGAL. THERES NO SUCH THING AS AN ID TAG AND CERTIFICATION SO HIGHKEY THE DOG COULD BE FAKE. he said “it’s therapeutic” no that’s not what a PSD dog is for.
Minnesnowta Service pup nova THANK YOU. At least SOMEONE gets it around here.
I could never find where I'm actually supposed to respond so I will tell you here. My animal is not an emotional support animal she graduated to be a service animal after she went to school and was trained to get me out of social situations when I begin to panic, and she will bring me my purse. I know there's a lot of fake service dogs running around, but mine is not one.
THANK YOU!Semper Fi!
Less than a century ago guide dogs for the blind - and their masters - were being treated this way until new laws were introduced. That was before the internet, but shops soon knew the rules and obeyed them. How dim do you have to be to not know about basic the clauses of the ADA?
"the dog is registered" that triggered me. there is no registration
The trigger's with PTSD are something I wouldn't curse on anyone. I talk to my dog to keep me level.
PTS is a wound that doesn't scab over, but burrows under and poisons the soul. I salute this man's service and decry the massive ignorance that abounds about service dogs.
"registered as a service dog" Oh who knew they were ~registered~ lol
Because there is no federal certification of service animals in the United States, staff must take declaration of an animal's service status at face value. Furthermore, they are restricted in the questions they may ask about the animal:
When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability; and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person's disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task
There’s no such thing as a registered dog! But services dogs are trained and must perform tasks. Either way you don’t need documentation and if it perform tasks and is obideint and doesn’t distract other service dogs and focuses on work it’s not an issue
Ellie Cook But business make it an issue because they know they can get away with breaking the ADA law.
Cris Thank You for Your Service,, Looks like Brothers,, They are the Best,, Because of YOU, I will Never Step foot in a Walgreens AGAIN! TY Again SIR!!!
The majority of people with pets have them for emotional support. Seriously are Americans really this weak and needy. Jeez this is embarrassing.
Workers are only aloud to ask two questions 1.is that a service animal 2.what is your animal performed to do
Cassie Doodles Number 2 is what service does the animal provide. Example helps with my mobility
there is no registration for service dogs
people, love and compassion being disabled is hard enough without idiots causing a problem
I haven't been back in to Walgreens ever since I first seen this!
The dog is trained better than the manager
Blatant violation of the ADA. I wish I had been there. I would have put that manager in his place.
This guy fought for their freedom and he won't even be let in a Walgreens
the manager should've been fired!!!!
First of all thank you for your service in the military and I don't care if you use profanity a service dog is allowed legally to be anywhere so you were right I wish you well
fyi there is no such thing as certified service dog. and registering means absolutely nothing on the legal end
Wouldn't this be classified as an emotional support animal rather than a service dog?
i do not like people that are mean
Well you're REALLY going to HATE living on Planet Earth then... :/
This happens when you have managers/staff who personally don't like dogs and this poor vet was probably met with hostility immediately.
There is no registration for a service dog, so this man just got scammed.
There is no registration for service dogs, having an ID can mean (1) the handler uses one for comfort, (2) the handler got scammed, or (3) its a fake. While I do believe the dog is a service dog the ID is fake.
SERVICE DOGS DONT HAVE ID CARDS
So he showed the documentation to them? I was told that there are people who get fake credentials online. I think it is ok for an employee to ask what kind of training the dog has. I personally love true service dogs and what they do for humans in need. Unfortunately, there are always low caliber people who do not follow the rules and make it difficult for people like this soldier. Thank you for serving our country.
No doubt some people can get fake credentials but I seriously doubt someone would go on the news with their story if it wasn't legit as it would be too easy to prove they were fake.
there is no registration for sd’s
INEXCUSABLE! FIRE THAT MANAGER IMMEDIATELY!!!