DoorDash has a NEW scam and Customers are waiting for you to slip up at Restaurant!
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- เผยแพร่เมื่อ 17 ก.ค. 2024
- DoorDash has a new SCAM and Customers are waiting for you to slip up!
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The problem is in my area many merchants ask us to confirm the pick up before handing us the order so we would HAVE to immediately call support.
I’m so sorry you all have to deal with these thieves. You all work very hard and theirs not a lot of money to be made-scamming delivery drivers is just low. 😢
The other day I received an order on ubereats and it was more than $20 tip and I was wow that's nice and when I get there the restaurant was rude to me telling me that I was the 4th person to pick up for that person. I was like what did I do wrong? Then seeing this video made me realized it was a scam then. I had never ran into this problem before. Not cool!!!
Also, don't call them customers. Call them scammers. Customers don't steal.
true- but i posted this in another comment. this young woman maintained the humanity of the scammers, empathizing as to why someone might try to pull this scam off. her empathy made my otherwise awful week 🥰
Yes they do.
Customers are the number one thieves. The easiest way to steal something is to buy something to distract. I get what you're saying but you're wrong.
@Prof.GeorgeGrasserwow. You think their pieces of shit and yet you were such a piece of shit you serviced them. Kettles shouldn't try calling pots black.
@Prof.GeorgeGrasser Even disabled people or elderly that can't leave the house?
Doordash needs to put out there, if you order delivery, you cannot pick it up. That would curb it completely.
What doordash really needs to do is start banning these customers lol.
Lately I've been getting a lot of orders that require a signature to drop off
@@ballHandI wonder about that.
DoorDash should notify us ahead of time a signature will be required, like they also do for drinks and desserts, instead of just a 'hand-it-to-me' instruction because these customers disappear quickly and rarely return to the door.
@@ballHandI’ve only had to do one when first signed up. It was a Friday night and I was delivering to a sorority house. Super annoying I had to explain to a bunch of girls that I needed a signature when they were barely sober
Just tell the customer to cancel on their end and then walk the food back inside and hand it to the manager
Perfect solution 👌
Brilliant.
Pretty much.
.. nooo .. you ask the customer their name .. then take a picture of the customer while handing the order to him ... Then mark delivered .. walk away .. then you get paid .. why lose an order .. fk that ..
Ty!!!! 🤬
The same company that does nothing to customers who order food but quickly deactivating dasher for no reason.
Truth
Of course not can’t deactivate a precious customer who makes us money 😂 doordash doesn’t care about its employees just like any other business. They always think they can just keep making bank without having labor costs
Better for the company all the experienced drivers that cherry pick get banned for false reports and the cycle repeats with the new drivers and so on an so forth
They don't want to lose customers. They can easily replace a driver.
@@mikemayo4812 yup. Customers steal from restaurants and door dash allows them. It's so sad.
People going through all that to get food is amazing. lol
It's surprising how many scam people come up with!
Well, when u r paying $30 for a big Mac meal from McDonalds what do u expect.
That’s too much work
@@drewwhezzy it's a luxury service. I expect people who can't afford a $30 Big Mac meal to make a sandwich at home.
@@ballHand I agree with you 💯. But about 90% of the people who order on these sites don't.
We should also be able to rate customers
I stopped using DoorDash because 1. drivers steal food and 2. DoorDash customer support is atrocious
Sounds to me like DoorDash is a scam for everyone and we all should boycott is completely
Imagine these people working this hard at getting a job or keeping a stable one..
💯
Exactly they do so much to get free food but can't even be bothered to try to work for it.
Definitely people scamming more than one system whether it be Door dash, uber, insacart or the government.
I mean this is petty theft at its finest which is a misdemeanor. These are absolute scummy individuals. I just don't understand how nothing is done about this. It's a crime and they should be punished and made an example of
A lot of those people do have jobs.
If they're out there scamming for food, I doubt very seriously they have a job. They might want to think twice about pulling stunts, some of us DD are packing heat. That food ain't the only thing that's gonna be hot. Dance for me...
This is nothing new. It's happened to me a few times over the last few years. I will stand there with the food in my hand until the customer calls doordash and cancels the order, and tell the manager of the restaurant to ring the order up and make the customer pay at the register. I witnessed this happening at Taco Bell a couple of weeks ago. The young man just started dashing and had no idea what to do. I coached him through the process. Taco Bell orders get assigned within a couple of minutes of the order being placed, so the customer (scammer) had to have ordered the food from the parking lot. I could tell that she was pissed at me for telling the young driver what to do, but there were too many witnesses around for her to really say anything. Remember folks, unassigning is not the answer. Either make the customer cancel the order (and DO NOT GIVE THEM THE FOOD-GIVE IT BACK TO THE RESTAURANT AND LET THEM KNOW WHAT HAPPENED) and/or call customer service and let them handle the situation.
I know nothing about Door Dash. How about making the customer swipe on their phone that they have received the order, and then you hand them the order. Actually, this would save you the delivery time and free you up sooner to fulfill the next customer’s order, allowing you to make more money in a shift. Is there any sense in my reasoning?
You have to be at the delivery location to do that. Companies track you through GPS
@@n.n8572 If they can track your location through GPS, then they can track the customer’s too. When the two locations meet, transaction complete.🎵😆
Agreed
@@conrad4667Scammer will just not answer the door betting you'll leave the food before the 5 minute timer allows you to use the in-app geo tagged photo and reasoning text box below. They'll do it when it's very busy as the driver is more likely to be on a double stack order where the real big tipper is the 2nd stop.
This is why I don't answer any phone calls while I'm dashing
What irks me is when they add notes to the “delivery instructions” that says … “make sure you get lots of soy sauce”not realizing that we can’t see those notes until we swipe “confirm pickup”. Nope, not going back, you knew I was on my way there, the app even notifies you when I get to the store.
@@KrisB82really that's news to me I never knew that😅
@@KrisB82 I didn't know delivery instructions can't be seen until it's already picked and not sure how any customer would know that. This part is on the company. They provide a spot for customers to give any special details like chopsticks, napkins, soy sauce exc so the expectation is set that the driver will know, then not telling the driver who gets reduced tip and/or upset customer when it's the company that screwed both over.
Happened to me, if the customer wants extra condiments they should include that when they order, not up to drivers to to do that for them.
@@theyadenIt's *delivery* instructions, not *pickup* instructions. Delivery as in 'Place the order on the chair/table/couch/desk/cat-house by the door' or 'Leave order at side door' or something like that. If you need extra things you need to put that on the order for the *restaurant* so they have it packed. If the driver investigates the order, they can see the delivery instructions before leaving, but I'm generally not looking at that. Usually it's pickup order, confirm order, then right to the navigation screen so I know how to get where I'm going. I won't see delivery instructions until I'm at the destination.
A good way to help prevent this is not carrying your doordash bag with you into the store. That bag makes us a target for all kinds of things.
Unless it's raining or it's a pizza order, I leave my hot bag in the car
I don’t take the hot bag in unless it’s pizza orders. And if that’s the case, I’m gonna put that I delivered it directly to the customer lol
Yep, i never take a hot bag in anywhere, it stays in the car the whole time, 30 seconds to get the food to the car and another 30 to the customer's door from the hot bag, never had a complaint, and the food is always still hot unless i pick it up already lukewarm or cold.
It’s always rookies carrying their bag into the store
Basically the same as a Freshman in college still wearing his school lanyard after the first week
This one time I dropped off a McDonald's order around midnight. When I pulled up to the customer's house I saw another car parking nearby. Happens all the time I didn't think anything about. But when I put the customers order on the porch and took a picture and walked away they immediately jumped out of the car, ran up on the porch and grabbed the order and ran around the back of the house while the car sped off.
When you first get and order you can click on the map and see exactly where the order will be dropped off after the order has been picked up. I'm guessing they got the offer and checked where it was being dropped off and then met me there.
When the guy grabbed the order and ran off he said "thank you!" I thought it was strange but again similar things like that has happened before. Then the customer texted me saying where's my food and I immediately got ahold of support lol.
There's just too many dishonest people and it makes things more difficult for the rest of us.
Edit: also I no longer leave my car running where ever I drop off. They could have just as easily ran off with my car.
Good idea I just saw a story on the news where a dasher left their car running and it was stolen.
I have seen people watching me deliver, if I get that type of vibe maybe this person will steal, I knock at customer’s door or call them on the phone.
That is a new one another Dasher got the order and cancelled, but saw the drop off location and followed the second Dasher to the location. Only that Dasher 1 knew the location, no one else.
People really out there desperate stealing McDonalds. We are in hell.
@@drivethrupoetNah Fr hungry ass
I believe that you can block your phone signal by placing the phone in or near the foil lined bag. I've lost signal a few times this way. Might give you an edge not being tracked at the critical moment.
Also, I've blown by places that felt sketchy and circled around to assess the situation better.
And have been parking in such a way to allow a quick get away. For instance, if I pull up a long driveway that will require me to turn around before I leave, I do the turn around before the delivery rather than after. Same practice a the stores
Wow! why can't people just work for a living instead of stealing food and getting dashers deactivated in the process?
I think every customer should give a pin for doordash just like Uber eats so it will be harder for them to scam the drivers
Pin works slick af
@@oceanbreeze369I guess I’m lucky cause I’ve NEVER had that issue.
Didn't uber eats stop doing the pin cos it just made everyone mad. Like my food is already cold now I gotta go back in the house open my phone open the app and find the pin. I see this comment is a month old, and I haven't been asked for a pin in roughly a month. So I just assumed from how annoyed co workers were trying to order lunch.
Uber doesn't do that most of the time.
@JohnGalt916 When I deliver for ubereats about 3 out of every 10 orders on average require a customer pin if I'm handing it directly to the customer
Wow people are such jerks. As someone who uses food delivery apps (disabled) I appreciate the service you provide!
That’s a lot of effort to steal food. That is crazy!! It was probably cheaper if they just paid for it. To leave the house, show up to restaurant , sit there wait for dasher, approach dasher, you get the point - is on another level. Dam!
Would of been cheaper, just to go and order food at restaurant. Save yourself $12.
I still don't understand how they aren't getting charged for it when they get it from the driver at the restaurant?
@@debbiemartinez8989That’s the point they don’t have any money to eat ! So they scam!
@@theresa215I’m not getting it either. Only the person who ordered and paid knows when the order has been picked up thru a notification in the app. Weird.
@@theresa215 - because they wait till the driver is responsible for the food. Driver can't take possession then cancel or it is on them.
I do what you do. I don't swipe until I'm in the car and ready to go. If the customer calls, I would tell them they need to contact support to change it because it was put into the system to deliver to the customer, and if I don't do that, I would get deactivated.
Yep, I never answer a call from anyone. I don't care if its DD support. I deliver that food to the address they supplied in app. I have even had the customer tell me I will deliver to a different address and complain to me that I didn't. I told the customer we are required to deliver to the address they supplied in the app when they placed the order and to contact support to get the address changed if they want it delivered somewhere else.
Not confirming the order until you're in your car is a good defense but won't always work. The Chick-Fil-A in my area requires dashers to confirm in the store before they will release the food. I had someone walk up to me in the chick Fil A parking lot and try to pull this scam after I confirmed in the store. I turned on my heel and went back inside immediately without giving him anything. I handed the food to a worker and called support. Dude was clearly pissed off but ended up running off because he didn't want witnesses.
Smart work . Don’t make a move based on a customers request lol
@@bluesuncompanymansmart move lol
@@bluesuncompanyman - Due to drivers picking up orders without accepting them, probably 1/2 the places I p/u at ask me to swipe before they'll release the food to me..
Good for you on not letting them pull their scam!!!
Don't answer the phone till you get to their house
That’s true cause then the timer start running and when it runs out then that’s on you
This happened to me last year. Immediately, after I told the restaurant I was coming to pick up the food he said he will take it instead. He claimed he had already been waiting for the food and just decided to pick it up. I looked at him weird because I knew it was a scam. I didn't unassign the order until I talked to support. I told them about it and I unassigned the order. He still got the food, but I just wanted to protect myself and not get into an altercation. It's a choice of losing a life or getting into a fight. Not worth it!
Wao as a Door Dash delivery driver I appreciate this video. That’s messed up what the scammers do but I’m glad you’re exposing those mf. Kudos to you! ✌🏼
I just accepted an order and right before I walked into the restaurant I got a text message from the customer saying they were in their car right infront of the restaurant and I got uncomfortable and unassigned from the order. He was right there...taking a smoke break...watching me get back into my car...
Almost all restaurants now must see you confirm that you got the food before leaving the counter of the restaurant. Btw, this happened to me once before, but it was only because the food took so long that the customer showed up to pick up the food himself. He simply showed me his phone to confirm that it was his order. I simply completed the delivery at the restaurant. It's only a red flag when you're asked to "unassign" the order.
I always wondered why restaurant employees ask us as dashers to confirm that we got the order, because it seemed very patronizing to me. It's not like I was going to forget to confirm. I would need to confirm that I got the order before the dasher app would give me directions for where to drop it off. Also this whole scam the video is about would be ixnay if doordash would require payment from the customer before the restaurant would be given the order in the first place, and they could change their policy that after the dasher clicks the link that they arrived at the restaurant, it would be too late for them to cancel for a refund, except for problems with the restaurant such as being out of certain items or taking way too long.
New dasher here, thank you for sharing
Glad I could help 😊
Why, oh, why does this seriously NOT surprise me in the slightest 😢 This has gotten sooo bad & I've been scammed 1 too many times already, so I've made a list! Thanks so much Sara for helping to bring all of these to light with your awesome vids 😊❤😊
Another scam to add to your list, unfortunately.
Lots of criminals if cops arrest them now they lose their jobs and tax payers sued. The law is backwards and criminals don’t give a f evil in the USA right now
This dilemma started in McDonald’s!! That’s why you have to punch in a code when you pick up the food order from McDonald’s.
No it didn't at McDonald's anyone can see the code in the lobby and say they are there to pickup that order by reading the screen 😂😂😂😂😂😂😂
@@Spilatro7O2facts it’s right on the screen where we can see . And the workers are so over it with all the busy ness lol they’ll hand it over to whoever with no verification
I think the only other option would be to tell the customer that they need to be the one to cancel the order. That way they're still charged because you've already picked it up, and then you can hand it to the scammer without losing anything on your end. Or maybe wait to confirm pick up until you're already in the car and if some weirdo asks you if it's their order just say no and make up another name.
Thats how i have always done it. I will not cancel someones order, they need to do it. Also, with the exeption of 1 resteraunt, i confirm pick up in the car.
@@brandonsmith3782 when a customer cancels the order after pickup, does it instantly pop up to tell you it was cancelled? and then what do they tell you to do with the food?
Good idea 👍. Is your name Freddie Mercury? Nope, I don’t have your order, I guess YOU will have to cancel it as it looks like your food is on its way from another dasher 😂
@@telih it cancels on its own and goes back to the offer screen. It does give you a message. The main reason i would never cancel it was because they wait until your at the resteraunt or the store and im not doing that for free. If you make it to the location, it wont cancel and give a complete refund and you will get paid.
Question, does the dasher still get paid?
It never ceases to amaze me what sleaze crap people try to pull. Thank you for what you do and for exposing these scams.
Yesterday I had this happen to me, and the caller ID even showed "DoorDash"
Doordashers (TLDR scroll down): so I was delivering with DD yesterday, and received a call about a customer complaining that I was intoxicated (I don't drink X/don't do drugs). Then they said they'll send a deputy, or answer a few questions. So I answered the questions and they said I was not intoxicated. However, before I mentioned anything, they said I would have to cancel the order to KFC (so they knew the restaurant I was picking up from, and could see all of my previous deliveries). So they say they that someone else is speaking to the customer and they will be blocked from being able to order from DD again. They even cancelled my current order themselves. They also said Uber is merging with DD in 4 months, so they sent me an email verification number from Uber, and "needed to verify my Dasher Direct information" so I can receive a $150 bonus which they send to drivers who are falsely accused.
TLDR: DoorDash hackers are claiming drivers are being accused of intoxication, then trying to send $150 if you're not intoxicated, to get to your account information and debit information. Somehow they know your delivery history and basically everything on your screen.
Yep, happened to me a couple of weeks ago. I got to the restaurant and they said the order had already been picked up. The customer had to have gotten there before me because I did not have my bag with me and the restaurant employee said it was picked up 5 minutes prior! Then when I got to my very next pick up location the employee there said that he never got an order sent in😳. DoorDash did pay me 1/2 of what I was supposed to get on both but that’s not what I’m Dashing to get. I want to get PAID!!
Like others have said - tell them to contact DD or make the change in the app. You're not authorized to make any changes and must follow the instructions they provided. And make sure you take that pic at drop off.
Some restaurants where I’m at has me to confirm that I have the order! People scam too much including some drivers and some customers.
That doesn’t matter, because there’s one restaurant told me there’s someone grabbed the order I was trying to get and they told the driver to confirmed and all of that. These people are getting craftier and craftier with their scamming skills.
Yep, it's a mess
I always swipe after I’m packed up and ready to roll unless the restaurant asks me to confirm right there .
Why are the scammers always using McDonalds? That’s why I just avoid taking order from them now.
I had a customer do this for a large order one time. It wasn’t a scam though, it was a baseball team and their coaches came to pick it up because they had a game soon. Easiest $60 I’ve ever made lol. They also had to sign for it and this all happened in a chipotle parking lot. That’s the only time someone ever did that to me. Luckily
If people are struggling to put food on the table they should think of more economical ways to eat, this is just disgraceful… I think it’s more uneducated entitled younger people who think they’re slick trying to take advantage of the system not realizing they’re really just taking advantage of people just like themselves and soon karma will come back around and humble these lost souls. Freaking unreal!
I never liked walking in to restaurants with the doordash bag, I didn't like people knowing what I was there for guess now I know why situational awareness is so important. Understanding the in and outs of each app is so important.
some of the restaurants I deal with put the food back on the heating rack and wait for me to bring in a bag if I somehow forget
Its ok just pointless because its too small and food already ina bag
@@cwolf201can’t you just show them the app with the order on it? Just tell them you’re a brand new dasher and you haven’t received your Dasher Kit yet with the bag.
@@TeamFish15 doesn't work when I deal with the same people in the same restaurants lol. I've been in this town for a long time. A lot of employees tell me they don't need to follow policy to ask me to confirm in front of them I'm the dasher. even though the policy is ironclad with people walking in and stealing the orders. they've seen me too many times
I’m confused. They order thru DoorDash, first? Then have someone pick it up? Don’t they still have to pay for it? Why go thru that? This is so bizarre.
I hate scammers.
I order thru DoorDash all the time, and I make it a POINT to tip the hell out of my driver! I don’t care what I’m ordering, I make sure my driver gets a bare minimum of $10 (if it’s just a few drinks from Starbucks), but always order with something else, so they can get twice the tip.
I rarely tip less than $15. Even if it means I’m paying more than 20%. That’s because I live 10 miles out of town, and make SURE it’s worth it to them.
I figure, if it takes an hour (it never does), at the very LEAST, they’re getting $15.
Once, my driver had to go WAY out of his way to pick up my food, and I wasn’t aware of it ahead of time. Initially, I paid him a $25 tip. But when I realized the distance, I added $10 for gas.
I truly appreciate my drivers, because on lazy days, I don’t have to cook, or leave the house.
I have had 2 incidents now where a person has "made an order for me". They claim the money has been deducted from their account, and the order never shows up. I had a pizza delivery show up and the poor guy hadn't been paid. The sad thing is, I never made the order. So I told him to take it back. This is ridiculous. No one profits from this, the restaurant, me, or the driver. This is just malicious.
Just pretend you didn't get the massege and continue with the drive. So you are still delivering the order. Or if you are reading messages, tell them to call the restaurant to cancle the order.
Thank you for letting us know about this and I'll keep an eye out for it. Bc I had no idea this was a thing I knew about the other scams but not this one. And it's better to be safe than sorry so I'll be extra careful when I go back to work next week.
How do you even "unassign" an order once you pick up the food? This scam makes no sense.
Shame on me for thinking I could listen to a woman explain something simply without blathering on with useless information and never really explaining it
Hey Sara, thanks for the heads up! Haven't heard of that one. I guess just need to be cautious anytime a customer contacts us and request anything out of the norm.
yeah, policy before service, not worth being deactivated
@@questcore636 yeah you really can’t get in trouble for saying I’m sorry this must be a different order and just leaving and delivering it to where you were supposed to with lots of pictures even if you can only submit one at the moment. I hate when the house number is not by where you’re leaving the food.
@@rachmunshine9474 always take a picture of the house number or get a bodycam for deliveries...
Thank you for this! I haven’t heard about this one. I would call support for sure but will be aware of this. Thanks Sara!
Thanks for staying on top of this for us.
This is a crime. Defrauding a business
Thank you for this!! You're a sweetheart and I really appreciate how you mention that people are desperate. It's so easy for us to vilify thieves as if we live in a super livable country where the desperation isn't real. Makes me sad so good on you :) Also, what foundation are you wearing lol? Praytell! Your skin no doubt is beautiful naturally but your foundation is next level. Your skin looks better than anyone's I've ever seen :)
This is crazy! Never ending 🤦♀️
Thank you for this since i am a manager at a resturant that has Door Dash guests as well. I will be on the look out as well as to protect you all. I also do Door Dash as well so this will help arm me in letting other door dashers know what is going on so THEY can also be on the look out.
It just breaks my heart that society is so evil now
It's getting real bad out there huh...
Thank You for the heads up. This is very appreciated.
If that happens again, tell the customer that you can not cancel the order after it was marked as received. If an one ask for the food at the restaurant or anywhere, ask for the name the person that ordered the food, to make sure that it is correct. If they don't have the correct name, tell them you have to deliver the food where your app told you, then proceed to your destination and follow doordashes procedure in order to get paid. If you give the food to the person asking for the food, be sure to take a picture and mark as delivered.
I got scammed on Doordash. I delivered to a expensive beach apartment that I have been to before a a fat older Hispanic women opened the door holding a baby. I had not taken the photo and picked up the bag and handed it to her so she didn’t have to bend over with the baby. Well next day I woke up to a contract violation on that McDonald’s delivery!! She claimed she never got it!! It took me a month and a half to get the 99 more deliveries to get rid of it and I could barely get on the schedule with a violation because I was in the doghouse. It was so unfair!!! What a liar and I couldn’t believe it. So after that I started taking a photo of the door even if I handed it to the customer and wrote a note handed to customer Thank You ! On the notes. A couple of others I took a picture of them while handing it to them if it was a apartment and a unfamiliar drop off. I also had 3 on Grubhub pull the same scam handing it to them without the photo but on gh I didn’t get a violation for that.
Thank you Miss Sara for always being so helpful.
DoorDash fired me over a speeding ticket from 2018 and I worked for them for 4 years. Haven’t had a ticket since 2018. I appealed it and they said it’s policy. I don’t get it. I can go work in a hospital as a nurse but not DoorDash. Something isn’t right with that scenario
I normally wait until last second to confirm pick up in case I get an add on order! I hadn’t heard of this scam before, this would probably throw me too, thanks for the heads up!
I'm paranoid. I take pictures and send to customer on hand to me lmao. So they can't say I never showed. I set the food down take the pic and wait. Sometimes I hit delivered already as that get's their lazy ass to come to the door faster when they ask for hand to me lol.
Thanks for the heads up!!
Thank u - Just resumed DD after over a yr hiatus. Bless y and yours
Wow, if that were me, I might have fallen for it the first time too. Thanks for putting this out for general awareness. So many scammers. No justification for stealing from food delivery services and ultimately the drivers who have households to manage as well.
Every day shop and deliver orders seem more and more appealing lol. So far I've never been scammed from them
Thank you! Didn't know, like to be prepared!
sheeesh, this is an evil world we live in
Where I live and dash, there was this restaurant that told me that a person came in and picked up the food and they actually showed the name that they were picking up. Well after he left the real dasher came in asking for the same name and food. We think some people are hacking into some dashers phones and getting the name and stealing the food.
that is so much energy for restaurant food!
They accept the order, screenshot it and then unassign it. They enter the restaurant and show the employee the screenshot and pick up the food. Meanwhile the unassigned order went to another driver and when he arrives the order was picked up already by the scammer driver. That's why most restaurants are having us confirm in front of them. Can't confirm a screenshot.
Drivers need to know that once you pick up an order and confirm... you must deliver to the original address... no exceptions... otherwise you will not be paid. A 'customer' can request anything they want but NOT to change the deliver address... that must be done through DD.
I’ve had people change the address on the app AFTER I pick up and it be significantly further, just so they don’t have to pay more for the mileage.
@@KrisB82 Thats one good thing about door dash is you can jump to the next delivery while on the phone dealing with the first one. By the time you get someon on the phone who can advise you youre dropping off the second one. Can't do that with Uber eats
thanks for sharing be safe out there.
My daughter went to someone’s house, the other night, and it was a “hand it to me” order, and a very angry man came from the side of the house and he told her to leave, just to get out of there, she called door dash, and they wanted her to go back and and leave the food. 😮 She refused, and said she would not go back. She didn’t know if that was some kind of scam or not. She was very upset.
Something similar happened to me.. I got to store food wasn't ready.. like ten minutes later, right when they call her name and I stand up to go get it customer walks over and says she just going to pick it up. I was mad I had wasted my time driving there and waiting but luckily I hadn't confirmed pickup yet (I also wait until I'm in car, food in heatbag, car started etc )so I just unassigned 🤷 and I noted customer showed up in my reason. Butttt my red flags were definitely going. I knew she was trying to scam somehow. She was rude too. Not surprisingly.
She was rude because she didn't get to scam you.😊
Unassigning orders affects the dashers ratings
The decline button has been my favorite one so far this week 😊
Yes but you can't unassign it after you already have the food and swiped for directions.
That will definitely affect your rating
@@KCDoorDashGuythe same for Uber eats and perhaps get you deactivated if you somehow explain the restaurant like it will take 15 minutes for the food and give you a bad attitude they don’t care if it will affect your rating or not
Thanks for the info.
Thanks for the heads up!
Customers trying to scam drivers, drivers trying to scam customers. Just a pingpong of buffonery 😅
I have yet to see drivers trying to scam customers.
I am kind of lost because I always have to pay ahead of time and only have a very short period of time to cancel the order if I choose. I am so sorry that there are scammers out there when you are trying to make a living.
Same here. I don't understand what is gained by doing this. DD has the customer's information, including credit card.
Thank you !
I really hate scumbags who take advantage of systems like this. Not only does it make drivers stressed out, but it will also make things way more difficult and expensive for those of us who do follow the rules.
Just deliver it to their door anyway. Not your fault if they're not there to pick it up. Doesn't matter if they change their mind later. They agreed to have it delivered to their door, so that's where it's going to go to. You tell them that and move on. If they don't like it, too bad. She's right - it's not worth a few dollars, and if DoorDash can't back you up on this, then they're not worth working for.
Simple solution, tell that customer to text you what they're calling you trying to get you to do, so there is a trail/footprint, then give whomever the food & you're off the hook.
Excellent idea!👍🏾
Thanks for idea
Yeah that happened to me twice last month. I unassigned both before pickup and moved on.
One time this similar thing happen to me. Instead of calling support, I swipe delivered. Nothing bad happened to me.
Looks like you have common sense!
I am glad you are feeling better!! Is this an old video or are you back to doing deliveries?
Thats a reallly good idea. Will have to spread this around so all customers know about it.
I wonder what would happen if you hit arrived at customer, bypass the gps message where it says you don't appear to be at the right location, and hit hand to customer. Then call support. That way they still get charged and you get paid
They can say they didn't get the order
@@nowayz5419 take a picture of it
Just call support let them handle it cover ur ass
Call support first and have them call the customer to confirm that’s the plan.
Hey Lady , glad to see you back " out and about " .😀 Man , that's a new one . If these scammers would put these same efforts / thoughts " of what and how " to their own careers . No idea how well they could do .
I'm still on bed rest and finally able to this this up from last week 😅 I'll be back out there soon enough.
@@SaraElizabethYT Good to hear , take care of you .
This is good information. I typically don’t mark the order “picked up” until I’m in my car anyway.
People are crazy.
I don't deal anything with customer directly! Tell them to call Customer Service and make changes. I delivered to where it said on the App! I never carry DD bag into the store!
I always thought to myself a good scam would be to order food for delivery and then just go pick it up yourself. Then there’s all the duckery that happens when an order disappears. Get it for free and you don’t need to do anything. Or make the delivery address super far away with no tip. An order that no one in their right mind would accept. Then just go pick it up yourself. You would think it’s a bad idea because you need to drive 20 miles to go get the food. Nope. All they would need to do is order from a restaurant right up the street and have the delivery address to some random address 20 miles away. Then when it is prepared they have the name and can just go get it.
Always contact support if something weird happens. That way at least there is a paper trail that there was an out of the ordinary situation which will help you look innocent if something gets flagged and you get in trouble.
Exactly
These scammers need to get a life.
Ive heard dashers pretending to be the owner of the order, picking it up, then canceling the order on their end so they get to keep and eat the food. I have only done 30 dashes and ran into this twice already
Those delivery services need to be strictly regulated . Tips need to go, VAT needs to be introduced by congress.
Same thing happened to me 😮 but I didn’t confirm pick up I just had DoorDash cancel it
It was at McDonald’s he was in the drive thru walked up saying my name I’m like who u 😂and he said his name and I gave him the order. I DEF thought it was a new trend cuz who does that?? I thought maybe he was waiting and got fed up and went for pick up, but this makes more sense. Seems like it’s always males……smh &Thank U!
Nah they want the food for free. If the order gets cancelled but you hand them the food they’re not paying anything dont hand it over.
We also got to talk about the DoorDash drivers that are scamming people. I live in a very rural area. The drivers have GPS, and there is just no way to not know the apartment complex that I live in. And we had one woman that would lie and say that she can’t find the place. She would put the food down by some random person‘s house take a picture like she delivered it and then take the food home And eat it herself. Then people like me have to go through the whole ordeal of trying to get our money back and we’re at home with no freaking food.
Thanks for the heads up, some people 😒
Anytime there is an issue with an order of any kind, I call support. So, guess what? I would have had him stand right there while I got support on the phone. And he can talk to them. I'm tired of these people. I take pictures with an app that is time stamped and it shows the address and them holding the food when I deliver it if it's a hand-it-to-me-order. This way I always have proof.
If you unassign, you ain't getting paid! No way would I accept that. Thx Sara!
Not sure why after giving it to the customer that you wouldn't swipe order complete?
Damn that's crazy! yeah usually I never swipe until I am in my car behind the wheel Stay safe!
There is this one driver that does a lot of shitty stuff every time she picks up my order. The first order was a $60 order and she drives down the street and then as she turns onto the highway she canceled the order. While she is supposed to be driving to my house. And she keeps my food and my order is just canceled. The second time she did it was $100 food order and just as she got in her car after picking it up she pushes the delivery button. Saying that it was already delivered within one minute when I live about four minutes away.
Thank you for posting this! I'm relatively new to DD, so now I'm watching videos about DD. Man - people will try to figure out any way they can to steal! Yes prices are high but there are tons of jobs out there! Work like the rest of us! I don't understand how people can do this and not feel bad.
Thank you for posting this!
I did minimal delivering, but want to start doing it again...I need $$! I'm glad you're out there making people aware of the scams.
Hope you’re feeling better 😊
Thank you!
Thank You it’s SAD because it sounds like A Safety Issue 😮