Thanks for watching and supporting us during this ownership experience! We hope you found this HONEST coverage helpful because a lot of outlets would have never covered something like this. It has been a stressful situation and we appreciate your understanding that we are ready to turn the page from this. We will keep you all in the loop if Hyundai provides us with more specifics.
No doubt a tricky situation to navigate, but you maintained your integrity by sharing your actual experiences while providing the opportunity for the company to address the issue and sharing their commitment to making it right. Well done!
I’m glad they did that, I would have returned it the first time when the transmission went. I personally don’t think they would have had offered you that buy back if you didn’t do the TH-cam.The lemon Law isn’t really helpful in Massachusetts. But I’m glad you came back safe with the family. Can’t wait to see the new car… ps after reading the comments, I would have to agree that telling your followers to avoid the car. That would be honest.
The special treatment isn’t that Hyundai is buying the vehicle back. The special treatment is that they are making this process so much more easy for you because your a big channel.
Even buying the vehicle back is special treatment. If they has been an average Joe customer, they would have to fight Hyundai tooth and nail just to make them buy it back and most likely would have to get lawyers involved
Let’s consider that the buy back is the most expeditious way for Hyundai to stop the chain of “Our Santa Fe is in the shop again” videos from CC. Definitely an element of damage/spin control from Hyundai at work here.
@manulbhardwaj The paint on it is peeling like an old false leather couch. The doors don't lock if the keys are in the car or if you're outside standing next to the car pumping gas. If I'm riding in the car in a bad neighborhood and I stopped at a light, I can't lock the doors. The alarm system doesn't work. Someone slid underneath and stole my Cadillac converter off of it, and no alarms went off.Oh, and let's not forget about the engine catching fire. They did replace the engine. Cadillac converter repair came out of my own pocket, about $2,000 to repair. And it has faulty electrical problems throughout the truck. And sensory issues.
They bought it back to avoid a PR nightmare . Wise decision that was definitely due to your channel’s influence. If there was a third problem with that vehicle. Oooooh boy it wouldn’t have been good for Hyundai.
Well I used to feel the same way as I am on my 4th Hyundai also. The problems with this one started at 23k miles, and today after having the vehicle in 4 times it still has issues that Hyundai won't or can't fix. MY issue is there is a 100k warranty that is in effect worthless, if they can't or won't fix my vehicle, and because I'm not a TH-cam channel celeb, they won't even talk to be about my vehicles problems, let alone a buyback. So Marry, and others, I'm moving on from Hyundai like so many others. I will not buy another Hyundai or Kia product. It's not the vehicle I dislike, I love my vehicles, it's the dealership service network, and Hyundai corporate that choose to wash their hands of the many mechanical problems and getting them fixed. @@maryszilagyi-ovaitt3137
@@a.r.walker6255your missing the point of the argument. Car confections didn’t have to go the lemon law route, and that is why everyone here believes they are getting special treatment.
As a Hyundai owner, I can say their reliability and customer service is excellent. I have owned 9 Hyundai vehicles since 2010. Four Sonatas, Three SantaFe's and two Tucsons. I still own a 2018 Santa Fe and a 2021 Sonata. My son has a Santa Fe and my girlfriend has a 2018 Tuscon. The oldest Santa Fe,a 2003, drove 335,000 miles and the transmission died, and I had a brake sensor replaced in two of the Sonata's. Thats pretty good quality in my opinion.
Obviously TH-cam influencers will get a different level of service than the normal car buyer. Car manufacturers need to step up their game when obvious car issues arise to make customers feel that their concerns are addressed. I was seriously considering buying a sante fe but reliability has to be there. It’s obviously it’s not. Thanks guys for a honest and thorough review of your experience in this instance keep up the good work.
Hi there. I purchased a 2024 Hyundai Santa Fe XRT in Toronto Ontario back in April. I drove it 1180 km and the transmission disintegrated. The second and third gear exploded into bits. I reported it to the dealership and they originally told me that they would replace the transmission under warranty. I refused. I insisted that they replace the vehicle with a new one. After days of haggling, they agreed. Further to some viewers saying that you got special treatment, I am not an auto blogger, influencer or have any leverage with the auto industry. In addition, Canada has NO lemon laws with the exception of Quebec which just introduced one so if Hyundai wanted to, they could force me to take the car back with a repaired transmission. I am grateful to you guys for posting these videos because I truly believe this influenced Hyundai's decision. The relative speed with which they agreed to replace my vehicle says they KNOW something is wrong at their Alabama facility, where all the affected cars were manufactured, and are trying to get to the bottom of it. Originally Hyundai said they would replace my damaged Santa Fe with a Korean built model but I just discovered the model I'm getting came off the same line in Alabama. Not thrilled about it to be honest. I am a new customer to Hyundai and have NEVER had a problem like this with a new vehicle. EVER. And I've owned 13 new cars and 3 used cars over 30 years from American, Japanese and German makes.
Sorry to hear that you also had this bad experience. Glad Hyundai is making it right for you! We are hoping that this coverage and selling the car back to Hyundai will allow them to get this issue ironed out completely!
I had this happen in a 2011 or 2012 Mini Countryman. Rear main seal leaking and they replaced the whole engine. I never had another problem and sold it a year or two later.
@@DomesticDad20 I had to go through the dealer. I was LUCKY. Neither the dealer nor Hyundai was obligated to do anything but replace the transmission. The dealer contacted Hyundai Canada and apparently someone authorized the buy-back of my defective XRT and agreed to provide me with a 2024 Santa Fe Hybrid.
Labor day 2024 I bought a Kia Carnival EX Next few days wife keeps discovering water on passenger floor. Sept 8th on way to church on raining day we could see water leaking into the car, water noise behind dashboard. Sept 9th returned to Kia, they offered to fix it, I told that I won't take a brand new car that spent time at a garage already with leaks. They did their thing for 30min, I was contemplating the Toyota dealership across the street. They gave me new car, we were all happy, shook hands and went our separate ways.
Thank you for sharing your story. Just got a new Santa Fe and experiencing the same issue. Mile 30 and the violent gear shifting began. Just starting the dealer process. Fun times.
@@NovejSpeed3 I did. They still haven’t received any guidance from Hyundai on the wider issue. So I imagine every dealership is doing their own patches until there’s a solution
@michaelvalentino5802 has to be frustrating....have a top trim 2020 and wanted to upgrade to this....but woth all the year one problems, looks like a huge gamble. My 2020 has 40k miles no issues
Guys, I saw the writing on the wall when you had the first issue. Happy you're able to not have to deal with the pressure anymore. Had a similar situation when you all went on the Florida trip. Had a rented 2017 Sante Fe seven years ago on a road trip to Ohio and to be succinct, it was an abject nightmare! Can't wait until you reveal the next vehicle. Have a great Memorial Day weekend!
@@JackieGleason-kv4xihave you seen the Toyota 3.5TT Tundra failures? It's a $35k cab off engine replacement. Now, they will eventually get it right, but oh boy if you're out of warranty.
I had the engine go on my Elantra 5 years ago. They gave me a replacement vehicle while they replaced the engine (at 98,000 miles) and handled everything really well. I have since owned a Santa Fe hybrid since 2022 with zero issues.
The same thing happened with my brother. Hyundai bought back his Santa Fe because of transmission issues. He replaced it with a new Mazda CX-5 that he says is so much better.
I'm driving a 2016 CX-5 with almost 216,000 miles on it. Only thing that ever went bad was one single ignition coil. It's far and away the best vehicle I've ever owned.
Appreciate the transparency. I really hope Hyundai improves the transmission. I had a couple of interactions with Hyundai dealers. The dealer you're working with is probably the better ones. There are many sub par Hyundai dealer experiences out there.
Man. Not a good sign. Yes, very likely most owners will not have the same experience. But it's just not very reassuring when Kia / Hyundai really could use some....reassuring.
Cars have defects and that won’t change. The part that’s concerning is when the repair also is defective. That’s the one that really shakes your confidence in the vehicle and manufacturer
Seems only Hyundai models (not specifically the Santa Fe) in North America have issues 🤔. O do have fam members living in other parts of the world who have automatic,gasoline Hyundai/Kia vehicles without issues..... (yes they do have the manual models too as well as Diesel variants🙂)
All I can say is thank you for buying this Santa Fe so that others don’t have to. This is why I continue to watch car reviews. It helps me make my decision to buy my next vehicle an informed one. Hyundai is off my list permanently.
I had a 2022 Sonata Limited that did this exact thing . Drove the vehicle for 1 month and service had it the rest of the 6 months of ownership while I battled it out with Hyundai . It was deemed unrepairable and purchased by Hyundai with 1,500 miles on it . I called them and argued more times than I could count and they tried very hard to get out of taking it back. Never again would I buy a Hyundai.
I had to lemon law a 2014 Durango RT. I never talked to the dealer or really dealt with them, went to my lawyer and he handled everything and Dodge had to pay his fee. If you have a lemon law don't mess with the dealer get a lawyer and have them handle it, the manufacturer will have to pay the lawyer fees and you will really not have to deal with anything till you have to turn the car in where the manufacturer will want you to turn it in.
This is really going to hurt Hyundai sales. since these guys have a ton of influence throughout the world. But Hyundai should have never used DCT after Kia was having the same issue with the Sorento.
@@jonathanalicea8940 It is a fact that Hyundai/Kia have had significant issues/problems with their engines and transmissions. This has been going on for years. They got a class action lawsuit filed against them that ended up costing them over $3B to replace all of the defective engines and transmissions. Look, it is a fact that Hyundai/Kia are not well built automobiles. That is why they tend to be less expensive up front and then depreciate into the deepest end of the gutter quickly thereafter. I know, they have a 100,000 mile drive train warranty which they proudly point to when selling their cars. However, they are famous and well known for rejecting warranty claims by their customers. What good does a 100,000 mile warranty do for the customer when they have to file a class action lawsuit to enforce the warranty. Hyundai/Kia do a good job in the overall concept and creative design but do a horrible job in building quality and long term life into their vehicles. Why do people continue to buy these brands when there are so many problems with them? They would be better served by buy a better quality automobile that does not have serious mechanical issues and depreciate like the Hyundai/Kia automobiles do.
Have a 2019 Santa Fe Limited, 8 speed auto 2.4 engine. No problems. 185,000 miles. Regular oil changes; changed transmission fluid once; 29-30 highway mileage; 20 to 22 in town.
With all the bad experiences from LG fridge, Samsung washer to Hyundai/kia, I decided to say goodbye to all Korean products. But the Kimchi still has reliable taste.
Had a Samsung fridge for 10 years without a single issue. It was still working fine when I sold my house. Love Samsung phones and flat screen TVs including LG. Never owned a Korean car but rented many. They are my favorite rental cars because of all the standard features they come with compared to other manufacturers and are affordable to rent. Like all brands, you have to do thorough research before you buy. LG fridges had known issues with their linear compressors leading to class action law suit. But their washer/dyers are in the top three most reliable washer/dryer. LG monitors are fantastic in picture quality and features and are relatively affordable. I’d would never buy an American or European car again. Too many problems with every single one I bought. My research agrees with my experience.
Must be nice that they took care of you like that. I had major engine and electrical issues with my 2021 Elantra and they didn't offer anything despite 11 service visits totaling 2.5 months out of service. Had to sell it at a loss.
Lemon law. you should had call the BBB and get your trial. I had that issue with a 1993 Toyota camry the AC unit keep going down and they ended up taking it back and a deal on a new Avalon.
@@Tritonal92maybe but they have been trying to make updates for it for years. But Hyundai is a long way from catching up to Porsche with their DCT durability.
@@brokeboy87they have the Elantra N DCT which is a beefed up version but there’s no way they’re putting that in these cars without bumping the price up by a grand or two
@@Courtesyflush52 they’re charging enough. They can make a quality transmission and if they can’t, then they should just go back to a regular planetary gear set eight speed automatic.
Your channel is a significant influence to consumers. Nice job on building your brand and automotive reporting. That probably helped their decision to buy it back.
Thank you for bringing this up to light. I just got the XRT. When I first start the car and get in drive, I feel jutters in the low gears early on. After it gets warm there is no issue in low gears. High gears are not a problem. I was hoping it was a fluke but im coming to the realization that something is wrong. Going to the dealership next week. Thank you.
I don’t think anything is wrong. As you said, when it gets warm, it’s fine. I had that with my 23 Calligraphy before it got totaled. But if you want to be safe, sure, take it.
Thanks for sharing your experience. As I stated previously, I have a 2021 Kia Sorento with the exact same transmission and it failed at 32,000 miles. It was fixed in a timely manner. I have sinced put 18,000 miles on it and I am at the mid point of a 6500 mile trip west and I have had not problems since the replacement.
Each state has its specific laws for buybacks but basically it spends so long in the shop or there’s so many returns for the same issue then they are required by law to buy it back.
For me the reason they bought your car back is that the 2 of you give fair and honest reviews. They also knew you would give us updates and time lines as to how the warranty work was going! It was in their best interest to do the buy back. Hopefully your viewers that have the same issue will keep you posted as to how they are being treated. I’m sure your replacement will be another beauty, good luck and keep your reviews coming! 👍
So many idiots in these comments. It’s called a lemon. Happens to all vehicle manufacturers. There are tens of thousands of these transmissions on the road with no issues. People are so lame.
Well my last Honda and Nissan were both back in the shop in the first 500 miles for problems. My work car, a new Chevy suburban, needed a new ECU after 3000 miles. So yea I’m just sharing the experience from my first few miles, but so far, it’s been more solid than a Honda, Nissan, and Chevy.
@@MidnightPulse1I had Toyota refuse to replace my Highlander engine under warranty so I went to Hyundai. The new engine on my Sonata recall went up in flames two days later. I just barely made it out. They offered me $2,500 after six weeks of bs. Avoid avoid avoid this company. Toyota was no better.
Guys, I'm sorry that it didn't work out , but the service you provided to your followers was very enlightening, and I really appreciate it and your honesty in exploring these issues. I also appreciate that you made this specific review very relatable to a family scenario, and not just to someone who enjoys learning about new cars and new technology. So, from myself, thank you for showing us the Hyundai Santa Fe - warts and all! I look forward to your next pick! Good luck!
Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability. Get the Santa Fe.
@@bradleyscarreviews Not Necessarily, No issues I’ve heard of except for a few issues with the new infotainment. Everything else has been rated superior in reliability and it even ranked first as the most reliable Mid-Size SUV same with the RX.. the pilot is having similar issues too with minor things
I was hoping that them fixing the transmission the first time would have fixed the problem because I was really looking toward getting one of those but now I'm definitely not, but that's that's what it is. You always got to wait on the first year of vehicles to come out
Very happy you guys were treated well by Hyundai, but I have to think this quick resolve (the buy back) would definitely not have been afforded to any other customers. The experience one of my grandkids had with the local Hyundai dealership was so bad with the warranty coverage (on a 2021 Tuscan) he ended up selling it at a substantial loss and bought a new 2023 Subaru. After 32,000 miles he's totally happy with this move.
Thanks for the review. To be honest most cars, meaning all brands, have issues. Especially new models so I am not knocking g Hyundai. I had my 2021 Toyota Camry XSE purchased back due to it being a lemon. But I have no knock on Toyota. Glad you were very transparent with your review
@cgatito3528 Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability.
Hope you stay in contact with them to see if they will share their findings of what the root cause was in that particular Santa Fe… but I’m thinking they’ll keep their findings secret. Also, that Hyundai dealership needs a facelift ASAP. Looks ancient. Wonder if you’ll buy the Kia Sorento V6 with torque converter transmission as a replacement? Great stuff sharing your experience with the 2024 Santa Fe. Very helpful to many potential buyers.
I just took a test drive of Santa Fe Calligraphy yesterday. I was about to almost get it booked. But something clicked and i asked them that I will come with my wife soon. And today morning, this video appeared in my notification. I was like someone is looking after me. Thank you for your video.
Thank you very much for these videos CarConfections. I love the looks and interior space of the Santa Fe but my most important ‘luxury’ aspect of a car is its reliability. If it doesn’t take me from point A to point B without drama, then it’s not worth my money. I was gonna buy one for my wife, to have a comfortable hauler for the kids, but we have now moved our thoughts to the Highlander. There is no lemon law in our part of the world so I won’t take my chances, even though we’re only offered the hybrid version here.
My parents bought a 2023 Sportage that had the entire EGR system replaced 4 times in a 10,000 mile period. After every time, the EGR would end up failing again. Kia took the car and opened and investigation with the head engineers out of the Georgia manufacturing plant and the car was taken apart and reviewed for 2 months. They discovered the primary vehicle wiring harness was damaged somehow and the bad sectors just happened to be intertwined with the EGR system. Kia replaced the entire wiring harness and no further issues ever came up. I suspect your vehicle is involved in a similar situation. Issues persisting after a full transmission replacement most likely indicates the transmission is not the problem.
Personally, I feel like you all did get the Hyundai experience. Having nothing but problems, I knew something was wrong when I had multiple friends who purchased Kia and Hyundai vehicles and has engines blow up. One particularly I was actually in the vehicle. Hyundai did eventually replace her engine, but that cemented to me that Hyundai will never be in my garage! When her engine failed, I got on Facebook and joined a few Hyundai groups that talk about engine failures they all have had. Sometimes they will give you a hard time if you don’t have perfect documentation of your oil changes. make sure you keep detailed records if you own a Hyundai vehicle
Very happy they took care of you guys but not everyone in your position is getting the same treatment from manufacturers. But most customers don't keep there cool as you did,maybe try the new Lexus kind of a new box design also
I know it's annecdotal, but I've never had a friend, family member or coworker who didn't bemoan their hyundai. Some models seem to be much worse than others, but the problems endure through the different generations. Nice cars, great tech, attractive price, journalists love them for the few hours or days they drive them, but it's always a leap of faith.
Explain why Consumer Reports rates the Palisade so high. Predicted reliability is good as well. I think maybe certain models might be more prone to issues. My point is don't group every vehicle they make into the same category.
@@WeatherHappensI can explain easy, money and favors and trips. It’s how the world works, don’t be naive. lol you are the reason for corporate greed. You believe what you see. I work in the industry for my family.
I have owned three different Hyundai vehicles. I had an engine problem with one of them at 98,000 miles and Hyundai was fantastic in handling the situation currently have the Hyundai Santa Fe hybrid 2022 with zero issues.
Sadly mine didn’t just shake a bit , it totally locked up , and there’s a HUGE hole in my transmission.. had I been on the interstate at a higher speed , this suv would’ve been a death trap for me and grand babies. I’m praying they offer me a buy back because I will NEVER feel safe in this Santa Fe again !
Ngl you might be cooked the only reason they got a buyback is because they have a big TH-cam channel. Probably just gonna have to try getting a lemon law lawyer
John Z I am From NJ and purchased a 2025 Santa Fe. I have owned it for two 2 weeks and it has been in the shop 2 times for a total of 7 days of my ownership. The problem is that unexpectedly the car will not start. The engine does not turn over like the battery is not charged. Once it is jumped the car drives great then the next day unexpectedly it won’t start again until it is jumped. I have owned a total of 4 Santa Fe since 2006. Never a problem. This one is a BIG PROBLEM!
I had a car previously that was giving me issues. I recorded all the issues and the mechanic could not replicate the issue. After several times taking it in and having a "expert come in from California to diagnose the car, it still wasnt fixed so i hired a lemon law atty and within weeks they fixed the safety issue, gave me money and an extra 100k mile warranty on top of the warranty i already had. I havent had the issue since and i ended up selling it and buying another vehicle
Oh please. Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability. I am sure Hyundai will has gotten it sorted out for all future owners.
@bradleyscarreviews sounds like a massive case of copium. Please don’t compare Toyota and Hyundai completely different levels of reliability. How’s the Santa Fe doing in shop?
Thank you so much for your videos I been strongly considering this vehicle because my 2016 Chevy Equinox engine died due to oil leak issues. I travel the highway a lot for work.What a shame, nice-looking car, and great opportunity for Hyundai to redeem themselves.
Hyundai just realized the power of @Car Confections!!! Awesome work you guys, keep up the good work! For all other Hyundai owners, if you face any such issues & if the dealership does not accept it, then just tell them that you are going to put a review of the vehicle on @Car Confections :D
Thank you. Classic Hyundai in Hampton Virginia did a buy back for our 2022 Santa Fe . We took it in three times for check transmission. They replaced the vehicle but we had to pay state taxes all over again plus we lost our 0 interest rate on the new car.
I think you two were being very respectful to the Hyundai division considering the problems you've had with the Sante Fe. And yeah I know everyone is saying they were respectful in kind because of your TH-camr status. I still think the Sante Fe is a very cool looking vehicle and I may still venture into the Hyundai dealership. Great review as always boys. 😁
I made a terrible mistake and bought a Kia minivan about 6 years ago. That horrible experience taught me that I never want a Kia or Hyindai in my life.
I leased a 2023 Santa Fe calligraphy mayof 2023. January of 24 I began have total shutdown of the vehicle while driving. Between January and May it happened 6 more times. The vehicle has been to the dealership both here in Ct and in vA, and in FLl. Finally Hyundai has agreed to repurchase this vehicle. Thus far the process has taken 8 weeks with no end in sight. I’ve called case managers who have stated that repurchase has been approved and they are just waiting to “cut the check”.. In the interim the car has failed 1 more time . I would be curious as to how long it took car confections to finish the repurchase.
Scary stuff! By the time we coordinated a place to exchange car and monies, I believe it was 5 or 6 weeks. You should probably ask for a rental car in the meantime because that sounds very unsafe.
So they found a green inspectors marker in my 2024 sante fe. So far it looks like that marker did in the radiator, radiator fan and some other things. They gave us a loaner and told us that they will fix the broken stuff. Car has 1709 miles and we haven’t made the first payment yet.
I got my 2024 Santa Fe Calligraphy on March 27th and to date am loving it. I have just about 3000 km (I live in Canada) I have not had any problems so far. As far as the comments about the dual clutch, my last 2 Hyundai's have had this and I had zero issues. Hopefully the problems that you had were a one vehicle problem. Sorry to hear of your experience.
Yeup, they just bought mine back. Had it for just two weeks and just 700 miles before the transmission blew. A friend of mine who’s a manager at a huge Hyundai dealer told me a home opens in the transmission. I have since bought a Santa Fe hybrid and so far so good.
I just bought the 2024 Santa Fe SEL hybrid. One thousand miles in and so far so good and averaging 36 mpg in almost exclusively eco mode. Wish me luck!🤞
I bought a brand new 2017 Hyundai Sonata Sport and the engine stalled a month later. The Hyundai Dealership was not helpful. After many engine issues I filed a complaint with Hyundai before I finally got a new engine. The car runs fine now but the experience put a sour taste in my mouth. I kept up the services and it felt like the dealership tried everything in their power not to honor the warranty. I understand all vehicles have issues and I had many other Hyundai's and GM vehicles. I will never buy another Hyundai product.
We purchased ours on 03/20/24. Currently started going through the Lemon Law in FL on 24 Santa Fe Limited, it started with TPMS and has now been in the shop 17 days. With Tech divison assisting dealership on the DTC code, parts and re-investigation. We did put more miles as numerous trips. We currently sit at 8101 miles. Hopefully, solution will be found with correct parts. Thanks guys for in-depth reviews, it helped us choose this model. On a side note, Lemons must like me (I'm sweet to make lemonaide) this is our 3rd lemon back to back.
@@CarConfections Yes, 2020 Ford Fusion Titanium Hybrid, then 22' Sonata Limited and now the Santa Fe Limited. We thought we'd give Hyundai a second chance. Ugh. The limited features are what really grabbed us with Hyundai.
I love your channel, one of my favorites! However, I was SMH when you posted about purchasing that Hyundai! I almost got a Kia sportage but I could not find myself to actually purchase Kia or Hyundai!
I bought the exact same car and color! This has been the best car experience I have ever owned. I have over 3500 miles and everything is still perfect! The tech alone is like you purchased a 250k Mercedes. It is way ahead of most other cars in that regards. I am sorry yours had trouble but nothing but positive vibes here!
My wife and I purchased a new 2020 Hyundai Santa Fe 3 1/2 years ago, it now has 219,814 miles on it. It has never been in the shop for anything. I have always changed the oil myself and did one brake job on it myself. We're going this week to purchase a 2024 model, I'm hoping it holds up as good as the one we have now.
It was simply a lemon for those trying to bash the vehicle. My aunt has a 2024 XRT with 12,000 miles, no issues. Another friend of mine has a 2024 Limited with 7500, no issues.
@@bradleyscarreviews Hyundai/KIA powertrains are shite. You know this first hand. There’s a reason why they market “the best warranty”. It’s due to decades of crappy powertrains. How many crapped out - within warranty engines did your dealership deny repair today?
IMost unfortunate for you both. 3 mos 3800 miles, 2 bad transmissions. Personally I have never liked Hyundai or Kia. Wish the desperate search for manufacturers trying to eek out every extra MPG, just build a 6 or 8 speed torque converter automatic. No more CVTS or Dual Clutch whatever. They should buy it back,but if this happens to me?? Would I have your 🤞 luck. Good luck to you both,hope you find a good replacement 😮😮😮 Buy a Chevrolet Traverse w a 8spd auto & tons of room😂😂
Thank you so much for giving us (Hyundai fans) this update. I was thinking purchasing this vehicle, but now I will move forward to another Hyundai car.
Yes, exactly. It's sad how this problem happened twice for the same person. As a Hyundai fan myself, it hurts to see Hyundai make such serious mistakes. However, I believe the hybrid model with the 6-speed AT is more reliable.
That is definitely the advantage of being well known content creators. We are currently in a leased 2023 Hyundai Tuscon. We started having brake problems with it around 2400 miles. It has now been in the shop 3 times for the same issue and once more because of an all wheel drive malfunction. We had to finally write corporate and rely on some family connections looking into the situation before Hyundai would deal with us. We would have been happy if they had just offered to replace the brakes, honestly. The Tuscon has a lot of featues on it that I really liked because they're pretty gadgety and cool. They decided to do a buy-back though, so we will be taking it. I'm 98% certain that this Tuscon will be the last Hyundai product we will lease/own at this point. I thought maybe these little bugs were exclusive to the Tuscon line, as we had another Tuscon before this that had some annoying electrical glitches, but now that I see your story, I fear that maybe all of their products are like this. 😬😳
Would love to see a long term on the new Traverse RS - we were considering the new Santa Fe but pumped the brakes on that given the issues you guys were having - appreciate the update!
We wanted to look at the traverse, both the Zeb and the RS. However, while inventory showed several in our area on the lots, Chevy refused to show them. so they lost out, and we went with a… Hyundai Santa Fe, SEL hybrid. Different engine, different transmission and so far we’re pretty happy. The test will be this weekend as we’re going to do a couple of road trips.
Thanks for watching and supporting us during this ownership experience! We hope you found this HONEST coverage helpful because a lot of outlets would have never covered something like this. It has been a stressful situation and we appreciate your understanding that we are ready to turn the page from this. We will keep you all in the loop if Hyundai provides us with more specifics.
In the end this is actually bad publicity for them. And they did help you out
No doubt a tricky situation to navigate, but you maintained your integrity by sharing your actual experiences while providing the opportunity for the company to address the issue and sharing their commitment to making it right. Well done!
Plzzz buy Mazda cx90 2024 and share your long term review.thanks
A car with 2 failed NEW transmissions in 2 months is a piece of merda....there is nothing honest about your coverage......you should say DO NOT BUY!
I’m glad they did that, I would have returned it the first time when the transmission went. I personally don’t think they would have had offered you that buy back if you didn’t do the TH-cam.The lemon Law isn’t really helpful in Massachusetts. But I’m glad you came back safe with the family. Can’t wait to see the new car… ps after reading the comments, I would have to agree that telling your followers to avoid the car. That would be honest.
The special treatment isn’t that Hyundai is buying the vehicle back. The special treatment is that they are making this process so much more easy for you because your a big channel.
Agreed. Most other consumers would have to get lawyers involved.
Even buying the vehicle back is special treatment. If they has been an average Joe customer, they would have to fight Hyundai tooth and nail just to make them buy it back and most likely would have to get lawyers involved
Exactly
Agreed if you were average joes you be with ur lawyers contemplating a lawsuit
Walk away from any Hyundai/kia product
Let’s consider that the buy back is the most expeditious way for Hyundai to stop the chain of “Our Santa Fe is in the shop again” videos from CC. Definitely an element of damage/spin control from Hyundai at work here.
What's a CC?
@@eden20111 Car Confections (this channel).
I wish they would buy mine back.
@@stockton609what happened to yours ?
@manulbhardwaj The paint on it is peeling like an old false leather couch. The doors don't lock if the keys are in the car or if you're outside standing next to the car pumping gas. If I'm riding in the car in a bad neighborhood and I stopped at a light, I can't lock the doors. The alarm system doesn't work. Someone slid underneath and stole my Cadillac converter off of it, and no alarms went off.Oh, and let's not forget about the engine catching fire. They did replace the engine. Cadillac converter repair came out of my own pocket, about $2,000 to repair. And it has faulty electrical problems throughout the truck. And sensory issues.
They bought it back to avoid a PR nightmare . Wise decision that was definitely due to your channel’s influence. If there was a third problem with that vehicle. Oooooh boy it wouldn’t have been good for Hyundai.
My 😅 advice.. Don't buy anything Hyundai or A Kia. I've said it before.. They are totally junk!😢
Not true - I'm on my 4th Hyundai the first 3 have gone high above 100k miles with NO issues!
Well I used to feel the same way as I am on my 4th Hyundai also.
The problems with this one started at 23k miles, and today after having the vehicle in 4 times it still has issues that Hyundai won't or can't fix.
MY issue is there is a 100k warranty that is in effect worthless, if they can't or won't fix my vehicle, and because I'm not a TH-cam channel celeb, they won't even talk to be about my vehicles problems, let alone a buyback.
So Marry, and others, I'm moving on from Hyundai like so many others. I will not buy another Hyundai or Kia product. It's not the vehicle I dislike, I love my vehicles, it's the dealership service network, and Hyundai corporate that choose to wash their hands of the many mechanical problems and getting them fixed.
@@maryszilagyi-ovaitt3137
I LOVE MY 2012 HYUNDAI SANTA FE. IT'S BEEN GOOD TO ME.
I bet the buyback would not of been so easy if it was someone without a review channel
💯
Assume they only have 1k subscribers
Would have been a nightmare for average consumer.
You bet it
@777shortino
I agree! A regular person would have not received a statement from Hyundai!
Could you imagine if this happened to a non TH-camr? Hyundai would just ignore that person
ABSOLUTELY!
100%
💯✅
If Hyundai or any manufacturer ignores repeated issues and doesn't fix them, go the lemon law route.
@@a.r.walker6255your missing the point of the argument. Car confections didn’t have to go the lemon law route, and that is why everyone here believes they are getting special treatment.
As a Hyundai owner, I can say their reliability and customer service is excellent. I have owned 9 Hyundai vehicles since 2010. Four Sonatas, Three SantaFe's and two Tucsons. I still own a 2018 Santa Fe and a 2021 Sonata. My son has a Santa Fe and my girlfriend has a 2018 Tuscon. The oldest Santa Fe,a 2003, drove 335,000 miles and the transmission died, and I had a brake sensor replaced in two of the Sonata's. Thats pretty good quality in my opinion.
I wonder if having over 500,000 subscribers had any influence in Hyundai's decision
What do you think? LOL.
100%
Probably not......🤣
Absolutely 💯!!!
💯
Obviously TH-cam influencers will get a different level of service than the normal car buyer. Car manufacturers need to step up their game when obvious car issues arise to make customers feel that their concerns are addressed. I was seriously considering buying a sante fe but reliability has to be there. It’s obviously it’s not. Thanks guys for a honest and thorough review of your experience in this instance keep up the good work.
Thanks and glad we could help!
"As we do with any of our customers" ... LMAO
Right 🤣🤣🤣
Umm, no they don't. Not with me. Zero concern.
Ditto, Hyundai washed their hands of my vehicles problems after a few failed attempts at fixing .
after they bring lawyers.
Hi there. I purchased a 2024 Hyundai Santa Fe XRT in Toronto Ontario back in April. I drove it 1180 km and the transmission disintegrated. The second and third gear exploded into bits. I reported it to the dealership and they originally told me that they would replace the transmission under warranty. I refused. I insisted that they replace the vehicle with a new one. After days of haggling, they agreed. Further to some viewers saying that you got special treatment, I am not an auto blogger, influencer or have any leverage with the auto industry. In addition, Canada has NO lemon laws with the exception of Quebec which just introduced one so if Hyundai wanted to, they could force me to take the car back with a repaired transmission. I am grateful to you guys for posting these videos because I truly believe this influenced Hyundai's decision. The relative speed with which they agreed to replace my vehicle says they KNOW something is wrong at their Alabama facility, where all the affected cars were manufactured, and are trying to get to the bottom of it. Originally Hyundai said they would replace my damaged Santa Fe with a Korean built model but I just discovered the model I'm getting came off the same line in Alabama. Not thrilled about it to be honest. I am a new customer to Hyundai and have NEVER had a problem like this with a new vehicle. EVER. And I've owned 13 new cars and 3 used cars over 30 years from American, Japanese and German makes.
Sorry to hear that you also had this bad experience. Glad Hyundai is making it right for you! We are hoping that this coverage and selling the car back to Hyundai will allow them to get this issue ironed out completely!
I had this happen in a 2011 or 2012 Mini Countryman. Rear main seal leaking and they replaced the whole engine. I never had another problem and sold it a year or two later.
Did you go through the dealer or Hyundai?
@@DomesticDad20 I had to go through the dealer. I was LUCKY. Neither the dealer nor Hyundai was obligated to do anything but replace the transmission. The dealer contacted Hyundai Canada and apparently someone authorized the buy-back of my defective XRT and agreed to provide me with a 2024 Santa Fe Hybrid.
Labor day 2024 I bought a Kia Carnival EX
Next few days wife keeps discovering water on passenger floor.
Sept 8th on way to church on raining day we could see water leaking into the car, water noise behind dashboard.
Sept 9th returned to Kia, they offered to fix it, I told that I won't take a brand new car that spent time at a garage already with leaks.
They did their thing for 30min, I was contemplating the Toyota dealership across the street. They gave me new car, we were all happy, shook hands and went our separate ways.
Without a YT channel, you on your own!
Thank you for sharing your story. Just got a new Santa Fe and experiencing the same issue. Mile 30 and the violent gear shifting began. Just starting the dealer process. Fun times.
I hope it goes well for you!
Yikes....not worth it.
Show the dealership this video!!! Theirs went out at 27 miles too!!! That's no coincidence!!!!
@@NovejSpeed3 I did. They still haven’t received any guidance from Hyundai on the wider issue. So I imagine every dealership is doing their own patches until there’s a solution
@michaelvalentino5802 has to be frustrating....have a top trim 2020 and wanted to upgrade to this....but woth all the year one problems, looks like a huge gamble. My 2020 has 40k miles no issues
Guys, I saw the writing on the wall when you had the first issue. Happy you're able to not have to deal with the pressure anymore. Had a similar situation when you all went on the Florida trip. Had a rented 2017 Sante Fe seven years ago on a road trip to Ohio and to be succinct, it was an abject nightmare! Can't wait until you reveal the next vehicle. Have a great Memorial Day weekend!
The 100k/10 yr warranty is marketing. This brand runs their customers through the spin cycle when problems arise.
I will stick with my Toyota. You cannot drive a 10 year warranty every day like I can my 4runner.
@@JackieGleason-kv4xihave you seen the Toyota 3.5TT Tundra failures? It's a $35k cab off engine replacement. Now, they will eventually get it right, but oh boy if you're out of warranty.
I had the engine go on my Elantra 5 years ago. They gave me a replacement vehicle while they replaced the engine (at 98,000 miles) and handled everything really well. I have since owned a Santa Fe hybrid since 2022 with zero issues.
@@JackieGleason-kv4xi nah. I’ll stick with my 2024 Kia Sportage x pro.
@@TheStarOfNoobs good luck
The same thing happened with my brother. Hyundai bought back his Santa Fe because of transmission issues. He replaced it with a new Mazda CX-5 that he says is so much better.
Did he get all his money back or did they pro rate it with the mileage?
I am on my 3rd new Mazda CX-5, wife has the CX-9 and we have a spare 2016 Mazda 3 for gas mileage around town. Always bullet proof
I'm driving a 2016 CX-5 with almost 216,000 miles on it. Only thing that ever went bad was one single ignition coil. It's far and away the best vehicle I've ever owned.
@@cinoclav same here! Love the CX-5’s
I got a cx5 too love it! Runs so good
Appreciate the transparency. I really hope Hyundai improves the transmission. I had a couple of interactions with Hyundai dealers. The dealer you're working with is probably the better ones. There are many sub par Hyundai dealer experiences out there.
Man. Not a good sign. Yes, very likely most owners will not have the same experience. But it's just not very reassuring when Kia / Hyundai really could use some....reassuring.
True. Their cars will catch on fire.
Cars have defects and that won’t change. The part that’s concerning is when the repair also is defective. That’s the one that really shakes your confidence in the vehicle and manufacturer
@@Jan96106they will? Like any car?
Their reputation is why I will avoid them
Seems only Hyundai models (not specifically the Santa Fe) in North America have issues 🤔. O do have fam members living in other parts of the world who have automatic,gasoline Hyundai/Kia vehicles without issues..... (yes they do have the manual models too as well as Diesel variants🙂)
All I can say is thank you for buying this Santa Fe so that others don’t have to.
This is why I continue to watch car reviews. It helps me make my decision to buy my next vehicle an informed one.
Hyundai is off my list permanently.
Glad we could help with our experience!
Most honest consumer advice on TH-cam!
Thank you!
I had a 2022 Sonata Limited that did this exact thing . Drove the vehicle for 1 month and service had it the rest of the 6 months of ownership while I battled it out with Hyundai .
It was deemed unrepairable and purchased by Hyundai with 1,500 miles on it . I called them and argued more times than I could count and they tried very hard to get out of taking it back. Never again would I buy a Hyundai.
I did the same thing with Suzuki. I have to prove that it was Lemon. It was a long battle and they bought it back.
I had to lemon law a 2014 Durango RT. I never talked to the dealer or really dealt with them, went to my lawyer and he handled everything and Dodge had to pay his fee. If you have a lemon law don't mess with the dealer get a lawyer and have them handle it, the manufacturer will have to pay the lawyer fees and you will really not have to deal with anything till you have to turn the car in where the manufacturer will want you to turn it in.
This is really going to hurt Hyundai sales. since these guys have a ton of influence throughout the world. But Hyundai should have never used DCT after Kia was having the same issue with the Sorento.
Nah not really. The santa fe is going to be fine. The santa fe hybrid will take over the sales. Once the refresh comes, the dct should be gone
What is dct?
The hybrid also has dct no?
@@jonathanalicea8940The hybrid comes with a 6 speed automatic transmission. Not a DCT.
@@jonathanalicea8940 It is a fact that Hyundai/Kia have had significant issues/problems with their engines and transmissions. This has been going on for years. They got a class action lawsuit filed against them that ended up costing them over $3B to replace all of the defective engines and transmissions. Look, it is a fact that Hyundai/Kia are not well built automobiles. That is why they tend to be less expensive up front and then depreciate into the deepest end of the gutter quickly thereafter. I know, they have a 100,000 mile drive train warranty which they proudly point to when selling their cars. However, they are famous and well known for rejecting warranty claims by their customers. What good does a 100,000 mile warranty do for the customer when they have to file a class action lawsuit to enforce the warranty. Hyundai/Kia do a good job in the overall concept and creative design but do a horrible job in building quality and long term life into their vehicles. Why do people continue to buy these brands when there are so many problems with them? They would be better served by buy a better quality automobile that does not have serious mechanical issues and depreciate like the Hyundai/Kia automobiles do.
Have a 2019 Santa Fe Limited, 8 speed auto 2.4 engine. No problems. 185,000 miles. Regular oil changes; changed transmission fluid once; 29-30 highway mileage; 20 to 22 in town.
Hyundai said the 2024 Santa Fe's transmission has been in service in 2021, so you are lucky.
I loved my 2016 Santa Fe sport.
We have the exact same SUV. It has been a great vehicle for us. Just 31,000 miles though. Lol
With all the bad experiences from LG fridge, Samsung washer to Hyundai/kia, I decided to say goodbye to all Korean products. But the Kimchi still has reliable taste.
we are the opposite. the only thin from Korea I don’t stand is the Kimchi. guacala
Love kimchy and samys😊
Had a Samsung fridge for 10 years without a single issue. It was still working fine when I sold my house. Love Samsung phones and flat screen TVs including LG. Never owned a Korean car but rented many. They are my favorite rental cars because of all the standard features they come with compared to other manufacturers and are affordable to rent. Like all brands, you have to do thorough research before you buy. LG fridges had known issues with their linear compressors leading to class action law suit. But their washer/dyers are in the top three most reliable washer/dryer. LG monitors are fantastic in picture quality and features and are relatively affordable. I’d would never buy an American or European car again. Too many problems with every single one I bought. My research agrees with my experience.
2009 Elantra was the most-reliable Hyundai vehicle when peaked, and then it's permanent downhill.
LG and Samsung fridges are notoriously bad. Especially the compressors
Must be nice that they took care of you like that. I had major engine and electrical issues with my 2021 Elantra and they didn't offer anything despite 11 service visits totaling 2.5 months out of service. Had to sell it at a loss.
Should have hired a lemon lawyer - they don't cost you anything out of pocket
Lemon law. you should had call the BBB and get your trial. I had that issue with a 1993 Toyota camry the AC unit keep going down and they ended up taking it back and a deal on a new Avalon.
@@youtoobe169 Hard to find a lemon lawyer.
3 service visits for us, the service writer didn't want to even write it up for the 3rd visit, ended up trading it in.
@@mrbob9556lmao the BBB? What a joke: they don’t do anything but allow you to vent.
It was a lemon....
It's just a poorly designed transmission and Hyundai knows it...
@@Tritonal92maybe but they have been trying to make updates for it for years. But Hyundai is a long way from catching up to Porsche with their DCT durability.
@@brokeboy87they have the Elantra N DCT which is a beefed up version but there’s no way they’re putting that in these cars without bumping the price up by a grand or two
@@Courtesyflush52 they’re charging enough. They can make a quality transmission and if they can’t, then they should just go back to a regular planetary gear set eight speed automatic.
@@Courtesyflush52damage to their own reputation will be more costly
Your channel is a significant influence to consumers. Nice job on building your brand and automotive reporting. That probably helped their decision to buy it back.
Thank you for bringing this up to light. I just got the XRT. When I first start the car and get in drive, I feel jutters in the low gears early on. After it gets warm there is no issue in low gears. High gears are not a problem. I was hoping it was a fluke but im coming to the realization that something is wrong. Going to the dealership next week. Thank you.
I don’t think anything is wrong. As you said, when it gets warm, it’s fine. I had that with my 23 Calligraphy before it got totaled. But if you want to be safe, sure, take it.
Thanks for sharing your experience. As I stated previously, I have a 2021 Kia Sorento with the exact same transmission and it failed at 32,000 miles. It was fixed in a timely manner. I have sinced put 18,000 miles on it and I am at the mid point of a 6500 mile trip west and I have had not problems since the replacement.
Is a buy back really just a refund? And do they do that for normal people not named “Car Confections”?
Each state has its specific laws for buybacks but basically it spends so long in the shop or there’s so many returns for the same issue then they are required by law to buy it back.
Yes. They 100% do. It generally follows the lemon law. Them having a big channel definitely made is easier though
Not likely.
Dealer would have dragged it out.
They do. Actually.
For me the reason they bought your car back is that the 2 of you give fair and honest reviews. They also knew you would give us updates and time lines as to how the warranty work was going! It was in their best interest to do the buy back. Hopefully your viewers that have the same issue will keep you posted as to how they are being treated. I’m sure your replacement will be another beauty, good luck and keep your reviews coming! 👍
The hybrid is way more reliable than this because it has an regular automatic instead of a DCT.
Lol
My hybrid Santa Fe has 2,500 miles and zero issues.
@@mremansam That's nothing to brag about...
So many idiots in these comments. It’s called a lemon. Happens to all vehicle manufacturers. There are tens of thousands of these transmissions on the road with no issues. People are so lame.
Well my last Honda and Nissan were both back in the shop in the first 500 miles for problems. My work car, a new Chevy suburban, needed a new ECU after 3000 miles. So yea I’m just sharing the experience from my first few miles, but so far, it’s been more solid than a Honda, Nissan, and Chevy.
No Hyundai or Kia will ever be in my garage.
Same
Agreed. No matter how much lipstick is on the pig.
I like their cars. So you could say I’m the opposite
they are great in styling and mass appeal, except under the hood. Thanks but no thanks.
@@ActionJ322 nope- they are ugly too
Thanks for the follow-up.
I've got 2022 Hyunday tucson phev. 32 000 miles serviced every 5000 miles. Brilliant car. No problem whatsoever.
What was Hyundai doing putting a dct on a normal vehicle.
Copying Volkswagen/Audi.
Fuel mileage
Similar issue with the ford focus
@@damilolaakanniand Ford
@@82mattlopezBut how much mpg would it be if they just put a torque converter transmission? 1-2 mpg
I’ve been waiting for this follow up!!! I’m still loving mine. I’m on month 3, so fingers crossed!! 😂
Love mine also! 🙏🏾
Love mine also! On month 3. 🙏🏾
It's a shame you have to be a big influencer for them to take action. Got rid of our 2022 Hyundai sonata because customer service was so shady.
This KIA/HYUNDAI is full of BS.
@@HasanFerdous07Toyota fraudulently certified my friends car and refused to fix or acknowledge the issues.
@@MidnightPulse1I had Toyota refuse to replace my Highlander engine under warranty so I went to Hyundai. The new engine on my Sonata recall went up in flames two days later. I just barely made it out. They offered me $2,500 after six weeks of bs. Avoid avoid avoid this company. Toyota was no better.
Guys, I'm sorry that it didn't work out , but the service you provided to your followers was very enlightening, and I really appreciate it and your honesty in exploring these issues. I also appreciate that you made this specific review very relatable to a family scenario, and not just to someone who enjoys learning about new cars and new technology. So, from myself, thank you for showing us the Hyundai Santa Fe - warts and all! I look forward to your next pick! Good luck!
Thank you, friend!
Wow. This definitely swayed my choice. Thanks for the update.
Me too
Go for the Grand Highlander instead or even though not a big Honda fan, I’d still recommend the Pilot over the Santa Fe
Toyota has their problems.
They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up.
All brands are now run by accountants who put profit over reliability. Get the Santa Fe.
@@2024LexusRXthe Grand Highlander has been having lots of issues.
@@bradleyscarreviews Not Necessarily, No issues I’ve heard of except for a few issues with the new infotainment. Everything else has been rated superior in reliability and it even ranked first as the most reliable Mid-Size SUV same with the RX.. the pilot is having similar issues too with minor things
I was hoping that them fixing the transmission the first time would have fixed the problem because I was really looking toward getting one of those but now I'm definitely not, but that's that's what it is. You always got to wait on the first year of vehicles to come out
Very happy you guys were treated well by Hyundai, but I have to think this quick resolve (the buy back) would definitely not have been afforded to any other customers. The experience one of my grandkids had with the local Hyundai dealership was so bad with the warranty coverage (on a 2021 Tuscan) he ended up selling it at a substantial loss and bought a new 2023 Subaru. After 32,000 miles he's totally happy with this move.
Thanks for the review. To be honest most cars, meaning all brands, have issues. Especially new models so I am not knocking g Hyundai. I had my 2021 Toyota Camry XSE purchased back due to it being a lemon. But I have no knock on Toyota. Glad you were very transparent with your review
lesson learned guys, moving forward just get reliable cars!
Well, somebody has to buy something other than Toyotas and Hondas...
@cgatito3528 Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up.
All brands are now run by accountants who put profit over reliability.
@@cgatito3528 exactly who wants that crap constant recalls ..that's why they are driving a BMW
Well to be fare all companies have lemons.
I'm sorry about your Hyundai Santa Fe. You still had some good memories with it.
They never even would call me back at 3500 miles. I lost $6000 on that trash. You are lucky. I Will NEVER forgive Hyundai. Horrible company.
I've had a 2013 sonata never a problem 2016 Tucson never had a problem 2019 never had a problem and now I have a 2022 Tucson it's great
Hope you stay in contact with them to see if they will share their findings of what the root cause was in that particular Santa Fe… but I’m thinking they’ll keep their findings secret.
Also, that Hyundai dealership needs a facelift ASAP. Looks ancient.
Wonder if you’ll buy the Kia Sorento V6 with torque converter transmission as a replacement?
Great stuff sharing your experience with the 2024 Santa Fe. Very helpful to many potential buyers.
We are planning on keeping you all updated if we can find out more!
Software issue?
Wow I wish I was this privileged to get them to buy it back so easily.
My guess is a Mazda, the CX50 or 70.
Sorry you guys are going through this. I hope that the next santa fe is better than the last and that you're able to make more great memories.
That’s nice of toy to say Alonzal
kia and hyundai are garbage
I find it absolutely hilarious that the car that most people would’ve thought would be unreliable (you guys BMW 330e) is actually reliable.
Cara are funny like that sometimes
I just took a test drive of Santa Fe Calligraphy yesterday. I was about to almost get it booked. But something clicked and i asked them that I will come with my wife soon. And today morning, this video appeared in my notification. I was like someone is looking after me. Thank you for your video.
All those features they may have compared to the competition is where they likely saved in engineering corners that were cut.
Everybody said what I thought, half million subs must be why this is so easy… seriously a regular Joe wouldn’t be so lucky
Thank you very much for these videos CarConfections. I love the looks and interior space of the Santa Fe but my most important ‘luxury’ aspect of a car is its reliability. If it doesn’t take me from point A to point B without drama, then it’s not worth my money.
I was gonna buy one for my wife, to have a comfortable hauler for the kids, but we have now moved our thoughts to the Highlander.
There is no lemon law in our part of the world so I won’t take my chances, even though we’re only offered the hybrid version here.
Glad we could help. Thanks for watching!
My parents bought a 2023 Sportage that had the entire EGR system replaced 4 times in a 10,000 mile period. After every time, the EGR would end up failing again. Kia took the car and opened and investigation with the head engineers out of the Georgia manufacturing plant and the car was taken apart and reviewed for 2 months. They discovered the primary vehicle wiring harness was damaged somehow and the bad sectors just happened to be intertwined with the EGR system. Kia replaced the entire wiring harness and no further issues ever came up.
I suspect your vehicle is involved in a similar situation. Issues persisting after a full transmission replacement most likely indicates the transmission is not the problem.
Personally, I feel like you all did get the Hyundai experience. Having nothing but problems, I knew something was wrong when I had multiple friends who purchased Kia and Hyundai vehicles and has engines blow up. One particularly I was actually in the vehicle. Hyundai did eventually replace her engine, but that cemented to me that Hyundai will never be in my garage! When her engine failed, I got on Facebook and joined a few Hyundai groups that talk about engine failures they all have had. Sometimes they will give you a hard time if you don’t have perfect documentation of your oil changes. make sure you keep detailed records if you own a Hyundai vehicle
Very happy they took care of you guys but not everyone in your position is getting the same treatment from manufacturers. But most customers don't keep there cool as you did,maybe try the new Lexus kind of a new box design also
You guys do a great job....and a great service with your videos.
Thank you!
I know it's annecdotal, but I've never had a friend, family member or coworker who didn't bemoan their hyundai. Some models seem to be much worse than others, but the problems endure through the different generations. Nice cars, great tech, attractive price, journalists love them for the few hours or days they drive them, but it's always a leap of faith.
Explain why Consumer Reports rates the Palisade so high. Predicted reliability is good as well. I think maybe certain models might be more prone to issues. My point is don't group every vehicle they make into the same category.
@@WeatherHappensI can explain easy, money and favors and trips. It’s how the world works, don’t be naive. lol you are the reason for corporate greed. You believe what you see. I work in the industry for my family.
My daughter has owned her 2015 Sonata for 6yrs, it’s been great.
I have owned three different Hyundai vehicles. I had an engine problem with one of them at 98,000 miles and Hyundai was fantastic in handling the situation currently have the Hyundai Santa Fe hybrid 2022 with zero issues.
I wish you guys all the best on your next car purchase thank you for always being honest in your reviews
Thank you, friend!
Sadly mine didn’t just shake a bit , it totally locked up , and there’s a HUGE hole in my transmission.. had I been on the interstate at a higher speed , this suv would’ve been a death trap for me and grand babies. I’m praying they offer me a buy back because I will NEVER feel safe in this Santa Fe again !
I forgot to mention that I’ve only had the Santa Fe for 18 days !!
Ngl you might be cooked the only reason they got a buyback is because they have a big TH-cam channel. Probably just gonna have to try getting a lemon law lawyer
Why would u buy a hyundai. Get your self a toyota or honda and you won't be in the shop besides oil changes
Same with ours. We had put 300 miles on it when the engine seized and thr transmission got a holebthe size of a tangerine
John Z
I am From NJ and purchased a 2025 Santa Fe. I have owned it for two 2 weeks and it has been in the shop 2 times for a total of 7 days of my ownership. The problem is that unexpectedly the car will not start. The engine does not turn over like the battery is not charged. Once it is jumped the car drives great then the next day unexpectedly it won’t start again until it is jumped.
I have owned a total of 4 Santa Fe since 2006. Never a problem. This one is a BIG PROBLEM!
I had a car previously that was giving me issues. I recorded all the issues and the mechanic could not replicate the issue. After several times taking it in and having a "expert come in from California to diagnose the car, it still wasnt fixed so i hired a lemon law atty and within weeks they fixed the safety issue, gave me money and an extra 100k mile warranty on top of the warranty i already had. I havent had the issue since and i ended up selling it and buying another vehicle
Thank God I found this channel and topic. We were in market for Calligraphy Santa Fe but no more! Thank you for honest review. .
That’s Hyundai for you, looks okay on the outside, praying it’s covered by warranty under the inside.
For real
These look hideous on outside
Not in my experience but I know that one whole buyback speaks for an entire brand.
Oh please. Toyota has their problems.
They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up.
All brands are now run by accountants who put profit over reliability. I am sure Hyundai will has gotten it sorted out for all future owners.
@bradleyscarreviews sounds like a massive case of copium. Please don’t compare Toyota and Hyundai completely different levels of reliability. How’s the Santa Fe doing in shop?
Thank you so much for your videos I been strongly considering this vehicle because my 2016 Chevy Equinox engine died due to oil leak issues. I travel the highway a lot for work.What a shame, nice-looking car, and great opportunity for Hyundai to redeem themselves.
Hyundai just realized the power of @Car Confections!!! Awesome work you guys, keep up the good work!
For all other Hyundai owners, if you face any such issues & if the dealership does not accept it, then just tell them that you are going to put a review of the vehicle on @Car Confections :D
Absolutely, well said…I’m sure that name alone will make Hyundai shake in their boots.
@@racineurr.8924 Yeah…sadly I’m aware that’s how it works with dealerships, but sometimes I like to hope.😔
Thank you!
Thank you.
Classic Hyundai in Hampton Virginia did a buy back for our 2022 Santa Fe . We took it in three times for check transmission. They replaced the vehicle but we had to pay state taxes all over again plus we lost our 0 interest rate on the new car.
Grand Highlander Hybrid Max would be awesome to see a long-term ownership on. Your review of the Grand Highlander and comparisons was awesome.
I think you two were being very respectful to the Hyundai division considering the problems you've had with the Sante Fe. And yeah I know everyone is saying they were respectful in kind because of your TH-camr status. I still think the Sante Fe is a very cool looking vehicle and I may still venture into the Hyundai dealership. Great review as always boys. 😁
Thanks! We just have been trying to be optimistic despite the circumstances being quite stinky
I made a terrible mistake and bought a Kia minivan about 6 years ago. That horrible experience taught me that I never want a Kia or Hyindai in my life.
Lol, 2013 Elantra in my case 😛
I leased a 2023 Santa Fe calligraphy mayof 2023. January of 24 I began have total shutdown of the vehicle while driving. Between January and May it happened 6 more times. The vehicle has been to the dealership both here in Ct and in vA, and in FLl. Finally Hyundai has agreed to repurchase this vehicle. Thus far the process has taken 8 weeks with no end in sight. I’ve called case managers who have stated that repurchase has been approved and they are just waiting to “cut the check”.. In the interim the car has failed 1 more time . I would be curious as to how long it took car confections to finish the repurchase.
Scary stuff! By the time we coordinated a place to exchange car and monies, I believe it was 5 or 6 weeks. You should probably ask for a rental car in the meantime because that sounds very unsafe.
That explains why so many are available on dealer lots. Love the design but have no faith in their engines or transmissions.
That is true, the channel helps a lot, for a regular customer it would not have been that easy, talking from experience not with Hyundai but with VW
Did they know you reviewed cars?
Probably.
Yes, the channel is referred to in the document.
@@aussie8114Exactly. As was made very clear if Tim had paid attention 🤦♀️
Since they no longer own the vehicle, how will they ever find out what the issue is?
@@AT-nq6cu You’re beginning to get a glimmer as to why the dealership bought the vehicle back so willingly. Now keep going.
So they found a green inspectors marker in my 2024 sante fe. So far it looks like that marker did in the radiator, radiator fan and some other things. They gave us a loaner and told us that they will fix the broken stuff. Car has 1709 miles and we haven’t made the first payment yet.
I got my 2024 Santa Fe Calligraphy on March 27th and to date am loving it. I have just about 3000 km (I live in Canada) I have not had any problems so far. As far as the comments about the dual clutch, my last 2 Hyundai's have had this and I had zero issues. Hopefully the problems that you had were a one vehicle problem. Sorry to hear of your experience.
This video series is so important. My mom was considering a Hyundai until I sent these to her. Now she’s looking at Mazda or Toyota.
I just bought a new Hyundai Santa Fe calligraphy. I watched your channel and used your review to buy my car. Fingers crossed everything runs well.
Won't be running well soon
Update, at mile 2325 and having transmission problems on first road trip
@@nicinokc told ya won't be running well soon😑😑
It's only been 4 weeks
@@nicinokcI was thinking about buying this car =( what happened next?
Took to dealer. And they reset Compton transmission and it’s been running fine for a week and a half.
Yeup, they just bought mine back. Had it for just two weeks and just 700 miles before the transmission blew. A friend of mine who’s a manager at a huge Hyundai dealer told me a home opens in the transmission. I have since bought a Santa Fe hybrid and so far so good.
Frankly, you guys video made me not buy this Santa Fe, but I bought 2024 toyota hybrid xse. I love it till death. It's so quiet while driving it.
LOL, this was published 2 hours ago, and you went to a dealer and bought a 6 month wait 2024 hybrid xse while finishing the video. :D
I just bought the 2024 Santa Fe SEL hybrid. One thousand miles in and so far so good and averaging 36 mpg in almost exclusively eco mode. Wish me luck!🤞
I bought a brand new 2017 Hyundai Sonata Sport and the engine stalled a month later. The Hyundai Dealership was not helpful. After many engine issues I filed a complaint with Hyundai before I finally got a new engine. The car runs fine now but the experience put a sour taste in my mouth. I kept up the services and it felt like the dealership tried everything in their power not to honor the warranty. I understand all vehicles have issues and I had many other Hyundai's and GM vehicles. I will never buy another Hyundai product.
We purchased ours on 03/20/24. Currently started going through the Lemon Law in FL on 24 Santa Fe Limited, it started with TPMS and has now been in the shop 17 days. With Tech divison assisting dealership on the DTC code, parts and re-investigation. We did put more miles as numerous trips. We currently sit at 8101 miles. Hopefully, solution will be found with correct parts. Thanks guys for in-depth reviews, it helped us choose this model. On a side note, Lemons must like me (I'm sweet to make lemonaide) this is our 3rd lemon back to back.
Sorry that's happening to you! That's so crazy that you've had 3 lemon vehicles!
@@CarConfections Yes, 2020 Ford Fusion Titanium Hybrid, then 22' Sonata Limited and now the Santa Fe Limited. We thought we'd give Hyundai a second chance. Ugh. The limited features are what really grabbed us with Hyundai.
I love your channel, one of my favorites! However, I was SMH when you posted about purchasing that Hyundai! I almost got a Kia sportage but I could not find myself to actually purchase Kia or Hyundai!
I bought the exact same car and color! This has been the best car experience I have ever owned. I have over 3500 miles and everything is still perfect! The tech alone is like you purchased a 250k Mercedes. It is way ahead of most other cars in that regards. I am sorry yours had trouble but nothing but positive vibes here!
😂😂😂😂😂😂😂😂
I've had Hyundai's for 20 yrs. On my 7th. ❤ I love my 2019 Sante Fe Ultimate, 2.0 Turbo. I may keep this one forever!
please buy a second hyundai santa fe! give them another chance 😂
Thanks for this video.
We had issues with a GMC truck and GM was fantastic. We now have a 2024 GM + a check and it’s all good.
My wife and I purchased a new 2020 Hyundai Santa Fe 3 1/2 years ago, it now has 219,814 miles on it. It has never been in the shop for anything. I have always changed the oil myself and did one brake job on it myself. We're going this week to purchase a 2024 model, I'm hoping it holds up as good as the one we have now.
After Covid the quality of Hyundai cars has decline. FYI
Thank you for sharing! What car did you choose after this one?
You're welcome! We now have a 2025 Camry
It was simply a lemon for those trying to bash the vehicle. My aunt has a 2024 XRT with 12,000 miles, no issues. Another friend of mine has a 2024 Limited with 7500, no issues.
I haven’t had any issues with mine either. I’m on month 3.
Ok sales rep Brad.
@@FCM415 I’m not a sales rep bud. I’m a technician for Hyundai.
@@bradleyscarreviews Hyundai/KIA powertrains are shite. You know this first hand. There’s a reason why they market “the best warranty”. It’s due to decades of crappy powertrains. How many crapped out - within warranty engines did your dealership deny repair today?
@@FCM415none. I’ve replaced 12 today. Our dealer likes to make our customers happy.
Thanks for the review. Car confections
IMost unfortunate for you both. 3 mos 3800 miles, 2 bad transmissions.
Personally I have never liked Hyundai or Kia.
Wish the desperate search for manufacturers trying to eek out every extra MPG, just build a 6 or 8 speed torque converter automatic. No more CVTS or Dual Clutch whatever. They should buy it back,but if this happens to me?? Would I have your 🤞 luck.
Good luck to you both,hope you find a good replacement 😮😮😮 Buy a Chevrolet Traverse w a 8spd auto & tons of room😂😂
Gross lol
Thank you so much for giving us (Hyundai fans) this update. I was thinking purchasing this vehicle, but now I will move forward to another Hyundai car.
Yes, exactly. It's sad how this problem happened twice for the same person. As a Hyundai fan myself, it hurts to see Hyundai make such serious mistakes. However, I believe the hybrid model with the 6-speed AT is more reliable.
Glad our experience could help you!
Hyundai just say lets buy the car for this guy because we are getting a lot of bad promotion, hahahaha
Yeah they just bought this back so they'd stop making a new video every time the transmission failed lmao
@@Sp33dyStallion hahahahahha
That is definitely the advantage of being well known content creators. We are currently in a leased 2023 Hyundai Tuscon. We started having brake problems with it around 2400 miles. It has now been in the shop 3 times for the same issue and once more because of an all wheel drive malfunction. We had to finally write corporate and rely on some family connections looking into the situation before Hyundai would deal with us. We would have been happy if they had just offered to replace the brakes, honestly. The Tuscon has a lot of featues on it that I really liked because they're pretty gadgety and cool. They decided to do a buy-back though, so we will be taking it. I'm 98% certain that this Tuscon will be the last Hyundai product we will lease/own at this point. I thought maybe these little bugs were exclusive to the Tuscon line, as we had another Tuscon before this that had some annoying electrical glitches, but now that I see your story, I fear that maybe all of their products are like this. 😬😳
kia and hyundai are garbage
Would love to see a long term on the new Traverse RS - we were considering the new Santa Fe but pumped the brakes on that given the issues you guys were having - appreciate the update!
We wanted to look at the traverse, both the Zeb and the RS. However, while inventory showed several in our area on the lots, Chevy refused to show them. so they lost out, and we went with a… Hyundai Santa Fe, SEL hybrid. Different engine, different transmission and so far we’re pretty happy. The test will be this weekend as we’re going to do a couple of road trips.