Yeah, my spouse regrets buying this product for me. In a large home, from a considerable distance, that "nuclear chime" jolts her out of bed every morning. Crazy loud!
I’ve owned two, as a truck driver these are great. I did break one so my fault but so far cheap enough to replace. Used them for nearly 5 years now and love them. Find some good eggs pasture raised and it’s perfect for you, eggs are just good for you and yes even the yolk. Feel like I’m giving a Amazon review but hope you get my point 😅
Thanks so much for sharing your experience! 🤗 We’re glad to hear that you’ve been loving our products for so long. It’s great to know they’re working well for you on the road-those eggs and sausages sound delicious! 😋🍳🥓
Thank you so much for this video. I just bought a generic cheapie egg cooker and the instructions were to pierce the "dull" side and then place it on the "blunt" side. Was so fking confused. And you even answered my less important confusion about there being more water for less eggs! 😄
For three medium eggs, we recommend starting with 2 tablespoons of water in the cooker. However, you may need to adjust up to 3 tablespoons based on altitude and egg size.
Your video shows the cover being locked into place while cooking. The Safety and Safeguards section of your manual warns "DO NOT place the Lid in the locked position while using the Rapid Egg Cooker as this will increase the risk of injury when removing the Lid once eggs have cooked." Which is correct?
Thank you for bringing this to our attention. We suggest not locking the egg cooker so that steam can be released while cooking to avoid steam being released on your arm once opened. Keeping the egg cooker unlocked is the best practice!
I recently bought one, hard boiled eggs were easy and I do not punch a hole in the egg. I use a small round bowl to get round pouched eggs. It is fast easy to use. Next test is steamed vegetables and shrimp.
Great question! Once you pierce the egg on the wider side, place it with the pierced side facing up for the best results. Let us know if you have any more questions!
Hi - looks like a nice egg cooker. How long would 6 Dash boiled eggs keep in the refrigerator, with the ends pierced, then dunked in cold water, if 6 eggs steamed in a stove top pot (dunked, no punctures) keep 7 days fresh?
We’re sorry to hear about the misplaced instructions. For 7 eggs, use 1/2 cup of water in the base. Here’s the timing: 11 minutes for soft-boiled, 13 minutes for medium, and 15 minutes for hard. We hope this helps! If you have any more questions, feel free to ask.
Hi there! I am a big fan of the small egg maker and have had it for quite some time. I recently just acquired the bigger egg maker secondhand and I’m missing the water pitcher that comes with it. Is there a way to identify with the smaller pitcher for the smaller egg maker of how much water I need? Or is there a place I can purchase a replacement water pitcher for the bigger egg maker?
Hi, please contact our customer success team who will be able to ship a measuring cup to you. You just need to contact them with your information and proof of purchase. Support team: bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance
I have the large egg dash and want to use both poached trays to make 7. For the measuring cup do I fill to the line that says poached? Or do I have to go higher?
Hi! 👋 For using both poached trays to make 7 eggs in your large Dash Egg Cooker, just fill the measuring cup to the line that says "poached." No need to go higher. If you have any more questions, we're here to help! 😊
We are so sorry about your measuring cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
After placing the eggs in cold water, We recommend leaving them in there for about 5 minutes before removing and peeling. This should make the peeling process easier.
The doneness of the egg is controlled by the amount of water added. There are lines on the measuring cup for soft, medium, and hard. After using it a couple times I found my own perfect level for the way I like mine done.
How do I reset the egg cooker for another batch right away? I’m trying to make breakfast sandwiches using the single circular cooker. After I cook one and go to cook another, the egg chimer to indicate it’s done, goes back off right away and doesn’t reheat
To reset the egg cooker for another batch, let it cool down for a few minutes after each use. Then, refill the water to the desired level and start the next batch. This should help the egg cooker reheat properly. Hope this helps!
I bought mine yesterday and did exactly what the book said to make poached eggs and they were way undercooked and runny. Why and what should I do? I don’t live in high elevation
Ive done 2 cooks. I did 4 eggs soft boiled so i poked holes and used the 4-6 egg side of the cup soft boiled. It finished in about 5 minutes and the whites were only barely set and still raw in the middle. I also tried a single egg hard boiled so i did the 1-3 egg side hard boil. It came out more like medium. Both times i put the straight in ice bath after it chimed. I live at about 1000ft altitude so i dont think thats the issue. Help?
Certainly! For your altitude, adding a little more water sounds like a good adjustment to help achieve your desired results. Give it a try, and you should get a harder boil.
We are so sorry about your egg cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance. Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
We are so sorry about your Egg Cooker measuring cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance. Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
Normally, the egg cooker chimes after around 12 minutes. Give everything a double-check, and if the issue persists, feel free to reach out to our customer support at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
My poached eggs are runny. I followed the recipe exactly, 2nd time I used more water, eggs are still runny. I want to return the Dash if there is no solution. Why don't you answer my email?
We sorry to hear about the trouble with your poached eggs! Here are a few tips: 1. Try leaving the eggs in the cooker for a bit longer after the timer goes off. 2. Make sure you're using the right amount of water as specified in the instructions. If you continue to have issues, please contact our customer service team directly at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Hello from Colombia. Please give me the instructions that should be taken into account for the other two containers in relation to water and time IF I always want them hard. Thank you.
Bought one tonight....just did 7 eggs....perfection...except even with the pin hole in the wide end...they still had a flat top...but who cares...had perfect hard boiled eggs!
I miss placed my water cup for the egg cooker. Can anybody tell me how much water to put in the bottom? I can’t seem to find anywhere to buy one online.
The chime signals the completion of the cooking process, so you can press the power button to stop the chime and then remove your eggs. This helps prevent any risk of overcooking.
The difference between the Rapid Egg Cooker and the Express Egg Cooker is that the Express Egg Cooker can hard boil one extra egg. Rapid Egg Cooker has a 6 hard boil egg capacity.
@@ByDash Thank you for your response. I got the Rapid Egg Cooker for Christmas. I have wasted many eggs in it so far. I have not been able to get it to hard boil an egg yet even with adding more and more water to make it cook longer. It doesn't get the yellow done in the middle. And it doesn't get the whites done on the poach method. I was hoping to replace my Egg Pod with an appliance that would boil more than 4 eggs at a time, but this thing does not even compare to the Egg Pod in making hard boiled eggs. So disappointed in this Dash product, which is surprising since I have the mini waffle maker, mini griddle, mini pie maker, egg bite maker and juicer and all of them are excellent products.
My egg cooker came with a little cup with only the ml markings. The instructions say " This symbol is for soft boiled... etc." But THERE ARE NO SYMBOLS!!! On the instructions OR the cup!! What's a girl to do?
We are so sorry about your Egg Cooker Measuring Cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
No worries! If you have the regular-sized egg cooker, simply fill the water container up to the Hard boil line for seven eggs. If you have any other questions, feel free to ask.
You can click on the following link and it will take you to a video we did explain your question: instagram.com/reel/CtCoeV6O6cX/?igshid=MzRlODBiNWFlZA== Let us know if this helps 🤗
I thought the guy doing the demonstration pierced the egg and placed the pierced side on the bottom. This isn’t the proper way, right? Also, is it really important to do that?
Place the Boiling Tray on the Heating Plate. Place an egg in each designated spot in the Boiling Tray. Make sure that the holes in the larger end of the eggs are pointed upwards.
If you're buying eggs from the store, we recommend getting large size eggs. If you are using farm eggs and they are especially large then they may take longer to cook.
Hey there! Thanks for reaching out. We appreciate your feedback. You can try using about 5 tablespoons of water for 1-3 eggs. Hope that helps! Let us know if you have any other questions.
I just bought the exact same egg cooker as you're using in this video......but I have a problem.....it seems to have a rattle inside, is this normal?? I was really looking forward to using this for Poached eggs
Two questions: 1) The 7 egg cooker appears to have a cup that says "1-3 EGGS"...why is that if it's a 7 egg cooker? What do you do with 4-7 eggs? 2) On Amazon, it shows that the version used in this video is "auto shutoff" but the presenter needed to shut it off manually when the chime went. Is it auto shutoff or not? Thank.s
Hi 👋 thank you for reaching out! The more eggs you have the less water you need. If you're making 7 eggs, you will fill the cup to your desired boil - such as soft boil or hard boil. You'll fill the line to the top, if you're making 1-3 eggs. There’s less surface area with fewer eggs, which causes steam to escapes quicker than if you're making 7 eggs, In addition, you do need to shut off the alarm by pressing the button, but the cooking process auto-shuts off to prevent overcooking!
Yes, and this is because when piercing the bottom of the larger side of the eggs will not only keep them from cracking but also makes it easier to peel.
He never said which way to face the egg on the inside after piercing it with the pin. Also, i dont want fully cooked eggs and dry yolk. I want the yolk inside to be soft, but not runny.
Make sure you pierce the wider end of the egg where the air pocket is. For a soft but not runny yolk, try using the “medium” water level in your measuring cup. We hope this helps! Let us know if you need additional assistance.
@@ByDash if you are going to do a product review for the purpose of selling your product , you might as well include all of the features if you want to reach a full audience , because your review gives the impression that it only does hard boiled eggs , because of that i bought a different branded egg cooker before i recieved this reply . Just sayin
We are so sorry about your cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance. Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
We are so sorry about your egg cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance. Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
Am I the only one confused by the fact that the water cup says one to three eggs but in no video anywhere are people filling it up more than once, even when they’re cooking more than three eggs?? I would think for six eggs you would fill it up twice.
You’re not alone in wondering about that! Surprisingly, when you’re cooking more eggs, you actually need less water because the eggs themselves take up space. So, the measurement on the cup is for any additional water you’d need beyond what the eggs occupy. Hope that clears things up!
Sorry to hear that! Make sure to pierce the larger side of the egg, not the pointier side. This should help prevent leaks. If you continue to have issues, please reach out to our customer service team.
I used mine with fresh eggs for the first time and I noticed a little odor from the egg but it tasted fine. anyone else ? Should I add more water?? Are they burning? I’ve seen other people say this too on Amazon sites
We currently don't have the instruction manual available in Spanish. However, if you have specific questions or need assistance with any of our products, please feel free to ask in English, and I'll be happy to help! 😊
Hi 👋 thank you for reaching out! In the instructions manual on page 16 you will find a “Cleaning & Maintenance” section on how to clean the heating plate. Here is the link for the manual: cdn.shopify.com/s/files/1/0173/8181/8422/files/DEC005_IM_20181120_v9_DFS.pdf?v=16927625807357651152
Hi 👋 thank you for reaching out! The double plate is for making omelettes or poached eggs and the little stick goes in the middle of the plate used for hard boiled eggs, it’s for lifting the plate off the base when it’s hot.
Hi there! For soft yolk eggs, you can use the Dash Egg Cooker measuring cup by adding the correct amount of water indicated in the instruction manual for soft-boiled eggs. This should give you the perfect soft yolk! If you need more detailed instructions, let us know!
We are so sorry about your Egg Cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance. Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
Mine wont cook an egg all the way throufh and im only making 2. Im putting enough water in there for 4+ at this point and theyre still not cooked all the way thru and no ability to force the appliance to cook them longer. This thing is junk.
We are so sorry about your egg cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance. Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
The on off switch is annoying. The instructions say press switch to turn on. You press buttons you don’t press switches. And why isn’t it labeled on or off.
Hi there! Thanks for your feedback. We will share this with our product development team for consideration. Thanks for being a part of the Dash Fam. ❤️
"Wait for the little chime" - Do you mean the unholy screeching of the nuclear alarm buzzer that they have for a timer?
Oh no! Our first egg cooker had a buzzer but that was changed out a while back!
When the timer went off our first time using it, my husband looked outside and said, "Is there an air raid?" 😂
Yeah, my spouse regrets buying this product for me. In a large home, from a considerable distance, that "nuclear chime" jolts her out of bed every morning. Crazy loud!
Good I’m glad to hear that, that makes me so happy to hear, when the eggs are done you need to get up and hurry up and eat them already, sick of you.
Indeed - but it can be heard and it’s different from my door bells - I keep ducks and consume more eggs than most people.
I love this little device.
I love this guy’s “My eggs are done” dance. 😂😂😂
I’ve owned two, as a truck driver these are great. I did break one so my fault but so far cheap enough to replace. Used them for nearly 5 years now and love them. Find some good eggs pasture raised and it’s perfect for you, eggs are just good for you and yes even the yolk.
Feel like I’m giving a Amazon review but hope you get my point 😅
PS. Can be used for more then just eggs I heat brats sausages in this things works good 👍
Thanks so much for sharing your experience! 🤗 We’re glad to hear that you’ve been loving our products for so long. It’s great to know they’re working well for you on the road-those eggs and sausages sound delicious! 😋🍳🥓
I had to buy one! I love that it makes eggs in a variety of ways and so easy! No more buying boiled eggs in a plastic bag.
Definitely 💯
How much did this post cost?
Proof that you can pack insane amounts of info into less than 2 minutes
So glad to find this, the print is so tiny in the instructions I couldn’t figure it out. Off to cook eggs, now.
We are glad to hear this video was helpful 🤗
Excellent video. Informative and entertaining!!
Glad you liked it! ❤️
I would add the location of the hole is very important. needs to be very centered as I have learned from experience
Great tip! Thanks for sharing! 🤗
Thank you so much for this video. I just bought a generic cheapie egg cooker and the instructions were to pierce the "dull" side and then place it on the "blunt" side. Was so fking confused. And you even answered my less important confusion about there being more water for less eggs! 😄
So happy the video helped! Enjoy your perfectly cooked eggs! 🥚😊
I am going to order a new cup but want to cook eggs now. How much water do i use to cook three eggs medium
For three medium eggs, we recommend starting with 2 tablespoons of water in the cooker. However, you may need to adjust up to 3 tablespoons based on altitude and egg size.
Love mine, as a single older person, cooking for 1 is easier with great tools like the Dash Egg Cooker.
Gad to hear our Dash Egg Cooker makes breakfast time quick and simple 🤗
How best do you suggest getting the eggs off the cooker when ginished, so your fingers arent burnt?
We recommend using heat resistant tongs to carefully remove the eggs from the cooker to avoid any burns.
This just makes me want to boil my eggs like every normal person
Your video shows the cover being locked into place while cooking. The Safety and Safeguards section of your manual warns "DO NOT place the Lid in the locked position while using the Rapid Egg Cooker as this will increase the risk of injury when removing the Lid once eggs have cooked."
Which is correct?
Thank you for bringing this to our attention. We suggest not locking the egg cooker so that steam can be released while cooking to avoid steam being released on your arm once opened. Keeping the egg cooker unlocked is the best practice!
Thank you David for asking! I had the same question!
@@ByDashmy poached eggs were way undercooked and I wondered if I should lock it to keep more steam in there to cook them through?
I had the same question.
I've watched several videos of Chef Jacques Pépin. When boiling eggs, he always recommends piercing the eggs first. I do it all of the time now.
I recently bought one, hard boiled eggs were easy and I do not punch a hole in the egg. I use a small round bowl to get round pouched eggs. It is fast easy to use. Next test is steamed vegetables and shrimp.
Awesome👏we are glad you are enjoying your new egg cooker 😍
theyre easier to peel if you do a hole
Once you pierce the egg on the wide side do you put the whole facing up or down?
Great question! Once you pierce the egg on the wider side, place it with the pierced side facing up for the best results. Let us know if you have any more questions!
Hi - looks like a nice egg cooker.
How long would 6 Dash boiled eggs keep in the refrigerator, with the ends pierced, then dunked in cold water, if 6 eggs steamed in a stove top pot (dunked, no punctures) keep 7 days fresh?
I misplaced the box with the instructions as well as the water guide, I am wondering how ounces for each preference with 7 eggs.
Thank you 😊
We’re sorry to hear about the misplaced instructions. For 7 eggs, use 1/2 cup of water in the base. Here’s the timing: 11 minutes for soft-boiled, 13 minutes for medium, and 15 minutes for hard. We hope this helps! If you have any more questions, feel free to ask.
Hi there! I am a big fan of the small egg maker and have had it for quite some time. I recently just acquired the bigger egg maker secondhand and I’m missing the water pitcher that comes with it. Is there a way to identify with the smaller pitcher for the smaller egg maker of how much water I need? Or is there a place I can purchase a replacement water pitcher for the bigger egg maker?
Absolutely! You can purchase a replacement cup on our website here: bydash.com/products/egg-cooker-spare-cup?_pos=2&_psq=spare+cup&_ss=e&_v=1.0
So I tried this but I cannot seem to get it shipped to Toronto, Canada?
Hi, please contact our customer success team who will be able to ship a measuring cup to you. You just need to contact them with your information and proof of purchase. Support team: bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance
Does the egg shell go inside the eggs when you pierce it?
No, the eggshell doesn’t go inside! Piercing the shell allows steam to escape, helping the eggs cook evenly without cracking. 😊
thanks king 👑 👑
You’re welcome 🤗
I have the large egg dash and want to use both poached trays to make 7.
For the measuring cup do I fill to the line that says poached? Or do I have to go higher?
Hi! 👋 For using both poached trays to make 7 eggs in your large Dash Egg Cooker, just fill the measuring cup to the line that says "poached." No need to go higher. If you have any more questions, we're here to help! 😊
Thank you!
Hi.. I lost my measuring cup ..I got the small one . Please help me with the measurements..I haven't been able to use my egg boiler for a while now
We are so sorry about your measuring cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Can it be used as an incubator?
Unfortunately no, the Dash Egg Cooker cannot be used as an incubator.
When you said to place in cold water to keep eggs from cooking how much time would you say to leave in before removing then peeling....thanks
After placing the eggs in cold water, We recommend leaving them in there for about 5 minutes before removing and peeling. This should make the peeling process easier.
Can you stop it/turn it off before it's done? We like our hard boiled eggs with less done yolks than that.
The doneness of the egg is controlled by the amount of water added. There are lines on the measuring cup for soft, medium, and hard. After using it a couple times I found my own perfect level for the way I like mine done.
How do I reset the egg cooker for another batch right away? I’m trying to make breakfast sandwiches using the single circular cooker. After I cook one and go to cook another, the egg chimer to indicate it’s done, goes back off right away and doesn’t reheat
To reset the egg cooker for another batch, let it cool down for a few minutes after each use. Then, refill the water to the desired level and start the next batch. This should help the egg cooker reheat properly. Hope this helps!
@@ByDash hmmm…. I’ve tried that even waiting 20-30min but no cigar… I’ll double check the water level though! Thanks for the tip :)
I bought mine yesterday and did exactly what the book said to make poached eggs and they were way undercooked and runny. Why and what should I do? I don’t live in high elevation
Sorry to hear about the undercooked eggs! Try adding a tablespoon more water to the cooker for better results.
@@ByDashI’ll try it, thank you! Will I need to do that with hard boiled eggs too?
What are the water measurements? I can't find the measuring cup. How do I get another cup?
Hi 👋 you can find another measuring cup on our website. Here is the direct link: bydash.com/products/egg-cooker-spare-cup?_pos=2&_sid=42c18349f&_ss=r
Yeah but i want to cook eggs now not wait for it to arrive by mail
@@ByDash
Ive done 2 cooks. I did 4 eggs soft boiled so i poked holes and used the 4-6 egg side of the cup soft boiled. It finished in about 5 minutes and the whites were only barely set and still raw in the middle. I also tried a single egg hard boiled so i did the 1-3 egg side hard boil. It came out more like medium. Both times i put the straight in ice bath after it chimed. I live at about 1000ft altitude so i dont think thats the issue. Help?
Certainly! For your altitude, adding a little more water sounds like a good adjustment to help achieve your desired results. Give it a try, and you should get a harder boil.
We just ordered this and it came with no pin in the measuring cup? It’s just a hole where the pin should be…any idea why this happened?
We are so sorry about your egg cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
The bottom part of the cup needs to be removed, it pops off to expose the pin.
Can you use eggs cold out the fridge?
Yes 🙌
Is there a way to get a replacement pin measuring cup. Lost mine and it's frustrating. Thanks
We are so sorry about your Egg Cooker measuring cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
My eggwhite leak out of the hole almost every time, why? I have a 6 egg dash, I’m at/or above 5k, I do a full cup and a half off water.
Make sure you’re poking the wider side of the egg before placing it in the cooker.
how long before i hear a chime. It's been like 30 minutes?
Normally, the egg cooker chimes after around 12 minutes. Give everything a double-check, and if the issue persists, feel free to reach out to our customer support at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
My poached eggs are runny. I followed the recipe exactly, 2nd time I used more water, eggs are still runny. I want to return the Dash if there is no solution. Why don't you answer my email?
We sorry to hear about the trouble with your poached eggs! Here are a few tips:
1. Try leaving the eggs in the cooker for a bit longer after the timer goes off.
2. Make sure you're using the right amount of water as specified in the instructions.
If you continue to have issues, please contact our customer service team directly at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
THE GOOD HUMOR MUSICCCC
Hello from Colombia. Please give me the instructions that should be taken into account for the other two containers in relation to water and time IF I always want them hard. Thank you.
It takes about 4 tablespoons of water for 5-6 eggs
how do I fill it up? Like how much water needs to go in there? Only the messure or more?
Hello 👋 You should use the the Measuring Cup to pour the corresponding amount of cold water into the Heating Plate.
@@ByDash I did but mine keeps leaving burning marks after :/
Bought one tonight....just did 7 eggs....perfection...except even with the pin hole in the wide end...they still had a flat top...but who cares...had perfect hard boiled eggs!
That's wonderful to hear! We're thrilled that you enjoyed perfect hard-boiled eggs with your Dash egg cooker. Thanks for sharing your experience!
Flat top? I don’t pierce mine on stove steamer. Use ice water bath and crack when done on wide end. Peel perfectly shaped for deviled eggs.
Wow that was easy ❤
Yes 🙌
I miss placed my water cup for the egg cooker. Can anybody tell me how much water to put in the bottom? I can’t seem to find anywhere to buy one online.
For hard boiled eggs you’ll need to use about 5 tablespoons of water, 3 tablespoons for medium, and 2 scant tablespoons for soft.
Do you have to wait for the chime to finish or does the chime mean it’s finished? Lol 😂
The chime signals the completion of the cooking process, so you can press the power button to stop the chime and then remove your eggs. This helps prevent any risk of overcooking.
@@ByDash thanks!
So the measure cup says 1-3 eggs you just made 7 eggs-why did you not do 2 fills of water vs 1?
What is the difference between the Rapid Egg Cooker and the Express Egg Cooker? They cost the same and look like they come with the same accessories.
The difference between the Rapid Egg Cooker and the Express Egg Cooker is that the Express Egg Cooker can hard boil one extra egg. Rapid Egg Cooker has a 6 hard boil egg capacity.
@@ByDash Thank you for your response. I got the Rapid Egg Cooker for Christmas. I have wasted many eggs in it so far. I have not been able to get it to hard boil an egg yet even with adding more and more water to make it cook longer. It doesn't get the yellow done in the middle. And it doesn't get the whites done on the poach method. I was hoping to replace my Egg Pod with an appliance that would boil more than 4 eggs at a time, but this thing does not even compare to the Egg Pod in making hard boiled eggs. So disappointed in this Dash product, which is surprising since I have the mini waffle maker, mini griddle, mini pie maker, egg bite maker and juicer and all of them are excellent products.
My egg cooker came with a little cup with only the ml markings. The instructions say " This symbol is for soft boiled... etc." But THERE ARE NO SYMBOLS!!! On the instructions OR the cup!! What's a girl to do?
We are so sorry about your Egg Cooker Measuring Cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Oh man, I wish you would’ve told us how much water to put in for seven eggs I can’t find my manual
No worries! If you have the regular-sized egg cooker, simply fill the water container up to the Hard boil line for seven eggs. If you have any other questions, feel free to ask.
What causes an egg to sorta 'explode' on top? It happens once in a while and the egg leaks out.
You can click on the following link and it will take you to a video we did explain your question:
instagram.com/reel/CtCoeV6O6cX/?igshid=MzRlODBiNWFlZA==
Let us know if this helps 🤗
I thought the guy doing the demonstration pierced the egg and placed the pierced side on the bottom. This isn’t the proper way, right? Also, is it really important to do that?
Place the Boiling Tray on the Heating Plate. Place an egg in each designated spot in the Boiling Tray. Make sure that the holes in the larger end of the eggs are pointed upwards.
How long does it take to cook 5 eggs 🥚 approx?
Depends on how you like your eggs. For instance, 4-6 hard boiled eggs takes about 15 minutes and for soft boiled it only takes 11 minutes.
Does the size of the egg matter?
If you're buying eggs from the store, we recommend getting large size eggs. If you are using farm eggs and they are especially large then they may take longer to cook.
How come the instructions tell you how LONG for 1-3 eggs and NOT how much water? Water measuring cup only had 6 and 12 options.
Hey there! Thanks for reaching out. We appreciate your feedback. You can try using about 5 tablespoons of water for 1-3 eggs. Hope that helps! Let us know if you have any other questions.
I just bought the exact same egg cooker as you're using in this video......but I have a problem.....it seems to have a rattle inside, is this normal??
I was really looking forward to using this for Poached eggs
That shouldn't be a problem! If you are concerned about it please reach out to www.bydash.com/help for help!
thank you so much
You're welcome! ☺️
This is 100% the actor who plays John Adams on The Gilded Age, right?
Two questions: 1) The 7 egg cooker appears to have a cup that says "1-3 EGGS"...why is that if it's a 7 egg cooker? What do you do with 4-7 eggs? 2) On Amazon, it shows that the version used in this video is "auto shutoff" but the presenter needed to shut it off manually when the chime went. Is it auto shutoff or not? Thank.s
Hi 👋 thank you for reaching out! The more eggs you have the less water you need. If you're making 7 eggs, you will fill the cup to your desired boil - such as soft boil or hard boil.
You'll fill the line to the top, if you're making 1-3 eggs. There’s less surface area with fewer eggs, which causes steam to escapes quicker than if you're making 7 eggs,
In addition, you do need to shut off the alarm by pressing the button, but the cooking process auto-shuts off to prevent overcooking!
I never knew eggs were wide side up...lol
Yes, and this is because when piercing the bottom of the larger side of the eggs will not only keep them from cracking but also makes it easier to peel.
@@ByDash Amazing! I used my Egg Cooker yesterday and it came out pretty good. Thanks for the video. My Mini Waffle Maker is next🤗
He never said which way to face the egg on the inside after piercing it with the pin. Also, i dont want fully cooked eggs and dry yolk. I want the yolk inside to be soft, but not runny.
Make sure you pierce the wider end of the egg where the air pocket is. For a soft but not runny yolk, try using the “medium” water level in your measuring cup. We hope this helps! Let us know if you need additional assistance.
Do you put the hole you put in the egg with pinn facing down or facing up
You have the flexibility to place the hole in the egg 🥚 either facing down or facing up, whichever feels more comfortable for you! 😊
What if you want soft boiled eggs ?
Hi 👋 for soft boiled eggs you should use 2 tablespoons of water or fill to the soft boil line on the egg cooker spare cup.
@@ByDash if you are going to do a product review for the purpose of selling your product , you might as well include all of the features if you want to reach a full audience , because your review gives the impression that it only does hard boiled eggs , because of that i bought a different branded egg cooker before i recieved this reply . Just sayin
What if you lost the cup?
We are so sorry about your cup and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
My little chime did not go off. Just the light
We are so sorry about your egg cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
Am I the only one confused by the fact that the water cup says one to three eggs but in no video anywhere are people filling it up more than once, even when they’re cooking more than three eggs?? I would think for six eggs you would fill it up twice.
You’re not alone in wondering about that! Surprisingly, when you’re cooking more eggs, you actually need less water because the eggs themselves take up space. So, the measurement on the cup is for any additional water you’d need beyond what the eggs occupy. Hope that clears things up!
The eggs just cook but leak out of the hole and yes the hole side is up
Sorry to hear that! Make sure to pierce the larger side of the egg, not the pointier side. This should help prevent leaks. If you continue to have issues, please reach out to our customer service team.
I used mine with fresh eggs for the first time and I noticed a little odor from the egg but it tasted fine. anyone else ?
Should I add more water?? Are they burning? I’ve seen other people say this too on Amazon sites
You gonna get egg pox
Could I get the instruction manual in Spanish? Please
We currently don't have the instruction manual available in Spanish. However, if you have specific questions or need assistance with any of our products, please feel free to ask in English, and I'll be happy to help! 😊
the dance 😂
Hoe does it know when to chime if you can cool different amounts?
Once the eggs are done cooking, the Egg Cooker will chime to alert you.
The instruction manual does not say to add water.
Hi 👋 thank you for reaching out! In the instructions manual on page 16 you will find a “Cleaning & Maintenance” section on how to clean the heating plate. Here is the link for the manual:
cdn.shopify.com/s/files/1/0173/8181/8422/files/DEC005_IM_20181120_v9_DFS.pdf?v=16927625807357651152
So what do we do with the small double plate it came with? What do we also do with small plastic stick that’s round at the ends
Hi 👋 thank you for reaching out! The double plate is for making omelettes or poached eggs and the little stick goes in the middle of the plate used for hard boiled eggs, it’s for lifting the plate off the base when it’s hot.
How to cook eggs with soft yoke? Par boiled method?
Hi there! For soft yolk eggs, you can use the Dash Egg Cooker measuring cup by adding the correct amount of water indicated in the instruction manual for soft-boiled eggs. This should give you the perfect soft yolk! If you need more detailed instructions, let us know!
I pinch the wrong side and the egg whites came out!
Make sure to pierce the larger side of the egg.
yeah, well my dash worked once and stopped. power light is on, no heat. great while it lasted ;-/
We are so sorry about your Egg Cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
Mine wont cook an egg all the way throufh and im only making 2. Im putting enough water in there for 4+ at this point and theyre still not cooked all the way thru and no ability to force the appliance to cook them longer. This thing is junk.
We are so sorry about your egg cooker and thank you for bringing this to our attention. We absolutely want to make things right. Customer Success is incredibly important to us and we recently launched a brand new call center to better assist. If you haven’t already please contact the support team at bydash.com/help or call 1-800-898-6970 Monday - Friday from 10am-10pm EST/7am-7pm PST for immediate assistance.
Due to the transition, we appreciate your patience as response time may be longer than normal. Thank you for your understanding during this transition and being a part of the Dash community!
Got it for 9 bucks at a sale locally
🙌
The eggs came out but didn't come our whole.
To much work damn
thank u
You’re welcome ☺️
First
Just as easy and quick to do them the normal way. Another gadget for kitchen dummies.
The on off switch is annoying. The instructions say press switch to turn on. You press buttons you don’t press switches. And why isn’t it labeled on or off.
Hi there! Thanks for your feedback. We will share this with our product development team for consideration. Thanks for being a part of the Dash Fam. ❤️