Why Trek Denied Lifetime Warranty On My Frame!! | Trek Domane SL5 Frame Cracked!!
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- เผยแพร่เมื่อ 30 ก.ค. 2024
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This video goes over why trek denied the lifetime warranty on my frame. This warranty goes for the Domane, Madone, Emonda. - กีฬา
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Appreciate the insight! I purchased a Trek Emonda SL5 earlier this year and this info I will certainly hold on to! Peace & keep pushing!
Thanks Ali!! Glad to be able to share it with others The better informed the better off we are. Also congratulations on your new bike!!
John, really good informative video, thanks for putting this out.
Thanks Ray!! Hopefully it helps someone.
Great advice just got my DSL5 and insured it.
Congrats George!!! And smart move!!
Great recap. I have always wondered about the homeowners part.
Thanks Mark! Hoping it helps someone avoid the same issues I had.
I’m completely new to cycling at age 64. I’ve done a handful of centuries and my daily is a 26.2 miler. I’ve done this on a single gear fixie from Pure Cycles. Recently, actually over a year I invested in a Indegogo campaign for a Superstrata. The campaign has had many delays, I guess the cheap is becoming expensive now. I also invested in a Lumos helmet thru a Kickstarter campaign that will arrive soon. Great video here and I will educate myself more in the future before making quick decisions. Oh, I did subscribe.
Welcome to the team Alvin!! Glad to have you aboard. And great job putting up some good distances! Very inspiring for someone 64 years young.
Very useful. In case of the carbon wheels, I wonder what warranty will be applied when damage happen again after free replacement within 2yr. does the warranty for free replacement will cover no matter what times within 2yr? or giving discount option from 2nd damage? or no free replacement either no discount any more? There was no info on Trek website on this points.
Just bought the Domane SL 6 2 months ago and the major problem I encountered was the seat post sliding down. Brought it to trek twice already for fix but it happened again yesterday during my supposed to be a long ride. I tried to tighten it but it keeps on sliding down on my way home and I was afraid I might break the seat tube in the future if I keep on re tightened it more often. So based on your experience John, Just in case the seat tube will give up, Do you think it is covered by their lifetime warranty? Thanks in advance.
Hey John, did you ever get a quote on what the carbon frame repair would have cost? I’m trying to decide if I should go AL or carbon for a new bike.
John... there is a Canadian singer who wrote a series of songs about United Airlines breaking his guitars (Dave Carol , United Breaks Guitars). He went after them and was eventually reimbursed for damages. The other thing is Trek has a two year, no questions asked carbon wheel warranty. There is a bike store ( I believe Summit) who rode a set of Aeolus Pro 3V wheels, without tires, down concrete stairs till they failed and Trek honoured the warranty because it was a riding incident. If they had driven over them the outcome understandably would be different. I’m riding an SL5 as well - really enjoy it.
That’s unfortunate about that singers guitars. Glad they were able to recoup from the damages. And yes Andrew, you are correct, the carbon wheel warranty does come with a 2 year repair/replacement coverage.
Nice video, very informative. I went down this same road 6 years ago with my Project One Madone. I crashed at 34 mph on a descent. The rubber release lever hit the downtube and chipped the paint. The bike is fine, but Trek voided the warranty due to 'high-speed crash,' which is in everyone's warranty, not just Trek, but Specialized, Giant and others. Basically, the bike shop folks wave the warranty around when you're looking at bikes. But the warranty is for factory defects (basically, voids in the carbon fiber tubing or bad welds on alloy bikes), not for anything else that happens out on the road, or in your garage, for that matter, just like you say.
Thanks Charles! Sorry to hear about your Madone, and hope you were not injured too bad. We definitely have to make sure we understand the fine print.
Same place mine cracked weird
Giant has a crash warranty, though not for life.
Love your ride info on the screen , what you use for it ?
I had one cracked aluminum frame replaced under Trek’s warranty. Second time they gave me money (I’d say around 75% of the price I paid 8 years ago) for a new bike as a frame with rim brakes wasn’t available in my size anymore.
I had a defect on my Trek Madone 5.2 the seat post was always either sliding down our the bolts would snap , they replaced the frame to a Trek Madone 5.5 they didn’t have that model left
They seem to be really good, as long as it applies to the terms. Thanks for sharing Ted!
HI John..! Pls make a video of your go pro set up and how you edit / bring the cycling parameters such as speed, cadence, heart rate etc into your video
Will do Mac! It’s on the list.
@@johnmanuel7561 which software are you using in the mean time for the rpm and bpm. We ride Wednesdays at that location 6pm with the DMV Caribbean Ridazz
I might of miss something, did you get another domane sl5? If you did not took the 20% off what did you do?
Yea, I made a few videos on my journey after my frame was crack. But yes, I did purchase another SL5, and did not take the offer. When given the chance, I decided to purchase that bike again as it fit my needs exactly.
Thank you for your video, may I ask what application allows to display all those stats over the video in realtime what is so cool !!
Thanks. They are uploaded from my bike computer to My Mac using Garmin Virb Edit.
@@johnmanuel7561 Nice, that app obviously works with the data from your Wahoo right? Thank you
Exactly. Which is collected from
The power meter, cadence sensor, heart rate monitor and speed sensor.
@@johnmanuel7561 Awesome have a great day
Giant will give you 50% on non warranty crash replacement which is $1250 or %100 full replacement on manufacturer defective frame. They have the best customer service in my opinion. When I was in need of a replacement they put me back on the road with a brand new frame and I got to keep my old frame. Which I repaired, built up complete ui2 for 1500 and sold for $2500. It was a win win all around for the new rider because he got a cheap bit still safe bike and for me because I essentially got $1000 for my old frame and paid $1250 for my brand new frame under warranty so all in all it was $500 out of my pocket for a new frame and the pro build.
Thank you, I was ready to use my AMEX to buy a new Madone $12,000, after watching this video I change my mint, I am going Canyon and save a lot of money
Great bike! Not a bad alternative at all.
Carbon is less fatigue resistant than steel and titanium. It may be lighter but is a disposable material once broken. With steel and titanium they can be repaired if a catastrophic break should occur. I like the ride quality of steel personally over carbon fiber
Great points and very true Anthony.
If you have a trek frame, and bontrager carbon wheels.....the wheel fails, thus causing the frame to hit the ground and brake. I bet they'll cover the wheels not the frame even then.
Interesting scenario Nikolas. I think you would be correct in them not covering the frame in this scenario.
@@johnmanuel7561 hey I have a question. Does your seat post move in your frame? Not slipping up and down, but twisting very slightly in turn causing a click or a snap sound? I'm having this issue with my sl5.
Funny mine doesn’t twist but does make the clicking sound periodically. However it goes away on its own. You may want to take it to a shop to make sure it’s nothing major.
imo the Emonda ALR5 is best value you can get in terms of weight and performance without having to worry about fragile carbon. Im a heavy rider and the emonda didnt have the tire clearance i wanted so I chose the domane al5 which was half the cost of the sl5 and honestly, its very capable. I can put some lightweight wheels on it and still be well under what the sl5 is going for with better performance.
I like that break down of your Emonda! Covers many different areas.
i just went trough the horrible experienced of having a cracked frame, i went over a few steps maybe 4 or 5 and the top tube cracked. The thing is that trek will void the warranty if i take it a to repair shop but at the same time i am out of warranty because i crashed, so whats the big deal then? So frustrated right now.
I understand your frustration, I would see if you can call Trek customer service for any advice and see if they can help you out. Also your local Trek shop.
@@johnmanuel7561 I already went to the store and there isn’t much to do. They gave me about 50% off of a SLR but still it is a $4500 frame without the fork. I can’t afford a $2400 frame right now. The other option I had is to pay $1500 for the same frame and wait until July next year to get it and that’s not even warranted because apparently there is a list of first come first serve which I understand very clearly.
The last option I have is to take it to a repair shop and fixing it myself for $525, but trek insists not to do it because it will void the warranty which the whole thing doesn’t even make sense to me because the frame is out of warranty any way, even if I keep it the way it is and there is a “factory defect” later on, the frame won’t be covered because of the top tube damage 🤷🏻♂️ and at this point how is the warranty benefit me? So I’ll fix the damage and keep it.
I agree, it sounds like that is probably the best approach to your situation. Sorry you have to deal with this, I know first hand how frustrating that can be.
Stop giving Trek/Bontrager your money. Zipp 303s carbon wheels are amazing, light, affordable, and have a great lifetime warranty. Look makes their own carbon and even Hambini swears by their precision. There are other makers who have amazing bicycles without the big box feel of Trek, Specialized, Giant, and Cannondale.
Great suggestions for some alternatives! Thanks Sean!
Because just like all bike manufacturers…..they gonna find a way to weasel out of it😂
If you charged the frame or wheels on a credit card many cards will double the warranty up to a year. My Reynolds carbon wheels come with a lifetime warranty but hopefully I'll never need to file a claim.
Great tip Dominic!
Had a frame replace in a cx race crash
Alright mate, long time no hear. I recently had accident on my bike. Drunk Guy stepped out into the road, hit him at 34kph nothing wrong with him but threw me across the road covered in cut and bruisers helmet split and hairline fracture on the top tube. Luckily I got insurance Including accidental so just waiting on my insurance now. Still kinda sucks. As any actual bike upgrades are not covered only price of the bike.
What’s going on Dillan! Wow, I’m sorry to hear about your accident. Hoping you have a speedy recovery. Glad you did have insurance, I added the cost of my upgrades into my insurance to cover that as well. Hopefully you are able to get a replacement and get back out on the road soon.
@@johnmanuel7561 yeah kinda suck ment to be doing 274km charity ride in August. So my bike shop had a spare bike same as mine in the back they are gonna lend me which is awesome
Good to hear!! All things considered, I’m happy to hear that you are quickly going to be able to ride after that incident.
@@johnmanuel7561that's to be seen yet lol I'm pretty durable though
I guess same thing will be with a mountain bike. But in that case a mtb would have to handle some hits, rocks, crashes. If a bike can't handle a crash it's not for me. But I have a bike that can handle way more than I throw at it, so I feel safe.
I'm not a roadie.
Keep in mind lifetime warranty is lifetime of the production. Not your lifetime.
Why are carbon wheels the biggest upgrade? Biggest in terms of price, certainly, but not performance.
One of the biggest, excluding physical fitness. Due to them being lighter, which lowers over weight of bike, while also doing a better job at maintaining your speed.
1. Are the screen stats accurate? Your heart rate riding on the level stays over 160 while your riding buddy cruises along in the 80's? I'm concerned for your health, John!
2. Good info on the economic issues, thanks.
***
Hey Ichiro! Yes they are accurate. Two things, first is it’s a bit higher due to not having time to ride so when you are not able to be active, that cliff is real as far as conditioning. Secondly, Chris was not wearing his heart rate monitor. The 80 is his RPM’s. That’s why he only has 3 categories to my 4.
@@johnmanuel7561 Oops, my bad. Always a pleasure to see your videos.
No worries brother. I’m glad you are concerned though. We need to look out for one another. Because if Chris was at 80 and i was at 160, that would be cause for alarm.
Oh boy if you're worried about his being 160, I've done quick 10 mile rides with average 170 and max 204 and I'm 25 😬 whenever I see comments about heart rates I get worried about myself lol
@@pablonescafebar6043 Well I'm no cardiologist. Just be sure to take care of yourself.
Thanks for the video! It’s sad Trek’s “lifetime warranty” doesn’t cover impact fails. I was really thinking about getting a full carbon bike but I don’t want to constantly worry whether my bike has a hairline crack especially since I want to do a lot of gravel, so I might go with metal.
Thanks for watching Wale! Yea I’m a big advocate for getting 3rd party insurance if you go for carbon.
No carbon company has a lifetime any reason what so ever warranty, same with aluminum and steel. The simply reality is that if it breaks from an external source it's not the manufactures fault. If you're planning on keeping and repairing your bike if you crash it then Steel and Carbon are the two best options on the planet. They are the easiest to repair and there are a bunch of companies that can do the repair in a timely manner. Aluminum on the other hand? Yeah, goodluck with that.
If all the parts on the bike with the cracked frame are in decent shape and the 20% off replacement frame will accept all the old parts, then you could transfer all parts to the new frame.
You may be able to sell the rebuilt bike as a used bike and possibly make a little profit.
Or, you could have a decent spare bike, for yourself or another family member or a friend.
Great points David! I thought about this in my decision making process. I still have all the parts so could do that for sure.
Pinarello is good for blowing off warranty. They won't even give you a reason they just say no.
Wow. That’s unfortunate.
your friend in front's saddle is too high. knees swinging left and right, and the hips are rocking. it doesn't look comfortable.
I missed your videos! There is always a small print when it comes to claims. It’s tricky. You must be careful how you word your claim.. Most companies don’t want to lose money, but rather lose clients.
What’s going on Zeus! I miss talking to y’all for sure! And I agree. Always need to make sure you do understand the terms and conditions so you have full understanding of what you have and don’t have.
Bro, go to steel or titanium. Carbon is played out. You can get something just a pound heavier, but that'll be bombproof especially for the rough urban roads. You can build a steel bike down to 14lbs nowadays for less than a Madone. I'm lookin' at a Ti frame for a gravel rig, but my stainless steel bike is tight, nice modern geometry, stiff.
Great suggestions and have definitely noticed the titanium trend picking up. Your steel bike sounds good to. Appreciate the input.
Hey refinement .respect for ur passion regarding steel/titanium.however I am a die heart carbon fan all my bikes are carbon for twenty yrs never any defects of any kind ..however I will admitt steel/titanium is very durable buti favor a carbon frame I once had a Cannondale super v 1000 carbon xc MTB the only part of the bike that failed after ,10yrs titanium swing arm splint intoo.the carbon part of my frame remain intact after that no more steel /titanium frames.
Don't let your extended warranty expire.
Good advice for those that it applies for.
What are you using to measure power on your bike?
Stages power meter.
@@johnmanuel7561 Thanks
Just picked up a Domane SL7 Di2 and put a deposit on a SLR7 Which will take a year to get. When it arrives I’ll sell the SL. Also chose the Favero Assioma Duo over the Stages for PM. Thanks for all the videos and perspective.
Have had my Specialized SL-2 Tarmac carbon since 2010. About 5000 miles on it so far. I’ve crashed 3 times, fractured my ankle trying to avoid a jogger who cut me off. Have to say I would prefer to bust myself up than my bike.
I feel the same way JC! I’d try to absorb the majority of the blow and save the frame. Sorry to here about your ankle.
Keep your mouth shut and tell them your frame cracked cycling down the street.
Haha,, that did cross my mind.
@@johnmanuel7561 Hope everything worked out for you in the end and your enjoying your biking.
good video. But I'm distracted by what seems to be a very unusually high heart rate for a moderate pace on flat surface..
You want a lifetime warranty buy a metal frame. Carbon is not as strong as lots of people will tell you. I've had 4 carbon frame bikes and only one hasn't failed and that is because I never ride it. I've had lots of carbon components also and some have failed and the rest I just fell out of love with because the clear finish would start to peal and chip. IMO carbon sucks and I won't buy any more of it. It's titanium for me from now on.
Seeing a lot more titanium these days.
@@dezzydiamond7121 Maybe carbon is a good enough material for the aerospace industry because it's engineered by really smart people and used in areas that make total sense. The bike industry is full of non qualified dumb asses calling themselves Engineers and trying to make everything under the Sun from carbon. I've had way to many carbon bike parts that have failed so as for trying to convince me, what do you take me for, an idiot? I assure you, that I am not. Here's a fact for you, The Custom frame builder that built my Ti bike frame here in the US has years of experience building bikes from metal. He has recently started building bikes from carbon. Pursuit Cycles. There are many other companies that start out the same way. What engineering background do these people have that guarranty the consumer is getting what they paid for or living up to marketing claims. Or overall is a well designed part? Hummmmmmm?