And in the call center I've worked, 1. Our phones were kept in the locker 2. We had back to back calls 3. Our teamleader used to stand right next to our desks, so that we don't have this kind of fun🙂
I worked at a call center similar to this and the people I worked with are like this. Super fun co-workers but most customers want me to rip my hair out lol we would get violent threats against us, cussed out, call harassment. Good times
Minimum 120 cases per shift, 9.5 hrs including break. Cab picks you up 2 hours before the shift and moves out from the office 30 minutes after the shift. So, its basically a 12 hour shift. To top it all, labour is cheap in India which is reflected in our salaries. Tea vendors call us sir but earn more than us.. Aur aaj kal cab teen bar miss hua toh bye bye cab service ek mahine ke liye. Resubscription lena hai toh do pointer ke saath. Jeene do jeene do.
1st call center I worked in was terrible. People arguing and some actual fights, it smelled like mj and one of the managers got arrested in the parking lot one day. Alot of the reps knew some trick to not get any calls so they would sit around and get paid while a lot of us were b2b calls and no the bosses didn't say anything about it, most were hooking up with eachother. I worked in a couple nice CC's but the best one was beautiful, it had game rooms, library, mini hospital, relax stations with private beds for naps, a full cafeteria, a gym and a ton of other really nice amenities. My last job was taking calls from home which was really nice. The worst thing about CC jobs, is that when customers are mad, they call in and yell and berate the very person who is answering the call and probably going to help them. A little kindness goes a long way. You don't have to act like a dick to get what you want. Also, demanding a supervisor does not mean you can get your way for everything. Businesses have rules and screaming at someone is not the way around those rules.
Just curious though, are your cc's allowed the use of cp? Ours is very strict, not even a piece of paper on the desk. Only a bottle of water is allowed.
I was thinking call centers could be worst jobs human could have. Where you have to handle back to back calls, but after get out from that loop, I learnt some skills like Closing, Persuading, Influencing, Objection handling, lot another.😊
So how long did you do it for ? If you don’t mind me asking . I’m a senior in college looking for a job to hold me until I graduate , so just the next few months here I’m just trying to see how long I’ll last lol
freaking true... was in a realty/real estate job... men are straight to the point, we don't butter up customers. just straight to the point, which clients find "rude"
I have to say, even though I've had better jobs, one thing I like about the call center is that it's ON THE PHONE. I would rather deal with customers that way than face to face. In retail or patient registration, etc, you have to deal with the faces and sour looks of everyone BEHIND the person you're waiting on. With the phone job, you literally can focus on one at a time. I know it's hard, but I'd rather be sitting at the phone than standing at a counter
This is nostalgic job for me, I did this 16 years ago, we had 50ish agents in a room for 24 hours. The job is pretty dull since 90% of calls are pranks, but it's fun, I met a lot of friends there.
To me i an handle screaming customer and them being rude. But let me tell you what I can't handle it's been 12 years for me. Their slow systems, their systems freezes up while you're talking to a customer, then they tell you, you have to restart or reboot your computer. Then they tell for every minute you are offline this will get taken from your salary all because they can't fix their systems. Let me not get started on the asshole managers, not every manager is a good manager. Most of them are call center agents that were taken off the phones and given the team leader job anyways, most of them don't know labour laws and are uneducated, plus they become abusive and like harassing their team members, also they are all up in your business when you get sick, they wanna ask you about why you're sick? And legally you don't have to disclose why you are sick. But these fools know nothing, Manager's walk around like wardens yelling "you're calls are too long" "wrap that up" "stop talking", it's all a lie I tell you, they tell you when you start you will get help, there will be mentors and coaches, but even those fools get annoyed when you ask too many questions. The higher ups and the team leaders are just there to watch you like you're in prison. And they have this no cellphone policy, but let me tell you some of them, have scanners some security will scan for cellphones when you go to the bathroom. I don't know how you will ever know if there is an emergency at your house or if your kid is sick or even is someone died, cause you are locked off from the world. The constant shift changes, and vacation days being cancelled it causes exhaustion.
@@GameOn71213 sorry to hear that Chantall. I worked in cellphone operator, so the system was okay. We get coached when our KPI score is low by team leaders, managers only monitoring. I guess all call center have no cellphone rules during online, we can get it when we take a break like 45mnt meals, 15mnt free time (toilet, etc). For too long calls, usually my team leader will join to our conversation with customer but the customer can't hear him, he'll tell us what to do (it happen when we got trouble with customer too).
I have worked in foodpanda's call center for about 2 months and it was like the worst days of my life I was in chat support and I had back-to-back 5 to 6 chats in the queue at once. This call center is heaven as compared to that! 🤒😨
That's a Heaven for a call center, normally it's like a train wreck. U loose the sense of time with backlog of calls at your CRM😂😂. I remember taking 100 calls a day on a week stretch and getting drunk like a skunk on weekends.
It's tough for the boys but it's easy for the girls to negotiate with the customer and as a result they get the full commission and the bonus at the month end 😁😁
Hell yeah man. Us dudes just got no patience with people. I used to work at a mortgage call center and it was hell. Left people on hold for an hour and fell a sleep until they hung up. Got fired in my two weeks notice not giving a fuck
I am also working in a call center and I never never seen this much avail time so far i always get heavy call flow i hope you will get this much avail time in most of your days
I spent many years in call centers and if I was ever forced to go back i wld rather just sleep forever. I started breaking out in hives during work and the reason was: the work. I now drive a delivery truck through the rural mountains and not once have I dreaded waking up and doing it again the next day.
At my Call center job , everything I say or utter from talking under my breath is recorded even if i put the customer on hold or mute, you have to be very refined even backstage
You guys look happy😂 the place I work there are no phones we just answer tickets and order management the team lead had me watching a movie at my desk on her iPad this job is a blessing from god.
I worked in call centers two times in my life, the first one which was also my first ever job, was somewhat like this on slow days. Second one however was toxic hell hole that one would imagine a call center would be like. I still remember those times of my first job very fondly while I regret not leaving the second one during training days itself.
I think they've just joined to that call centre. So they're making so much fun there. They'll definitely get to know about the hectic working condition of call centres jobs😂
I went to do job in the call centre ...i wanted a part time job ..so they told me to work 6 hours only... But in just 6 hours i used to get so tired and frustrated....i am glad i am working in restaurant while i am in college
So I worked for Sykes. Intuit QuickBooks was one of their accounts. "ALL" OF the QuickBooks customers who called thought they were speaking with someone directly hired by Intuit. I literally have PTSD from that call center.
That's a very calm call center, i worked for an Amazon call center in South América and boy was it crowdy, there was a supervisor siting at the end of each computer line and each line had its team name to insentivise competition for better preformance within the company
Looks heavenly. I dont have time in my call centre to do non of this. Tpo busy speaking to the actual customers lol 😆 90% of the day is just being sworn at and genuinely wanting to help but being able to do very little about it. Love my job tho despite it all and all the people I speak to but even working from home gotta take atleast 8 calls per hour n each convo lasts longer than planned.
Willing to wager they don't pay you enough to do that job. Was it around $12-14 per hour at the time? If so, you'd need another further time job to pay for the rest of the normal lifestyle bills.
I worked at one and only had 1 account. It was for Evercleanse, a fiber powder. But it was funny because the person sitting next to me was literally taking calls for books from the Danbury Mint or merchandise from WWE Wrestling. There was one guy that seemed to do it all, even answering for doctor's offices.
I don't know if this is a real call center. I worked at a third party vendor call center that handles Walmart account. For the past eight months I struggled with work life balance since I only have one day off while the rest of six days are all work days. Each individual day has two hours pre shift and post shift. Yes we are paid but also burnout. I am currently in the process of completing my job notice since I can no longer handle my stress. CSATS are the main priority but honestly the customer is left on limbo about what happens in their order. I'll try to make my last day work. On my last day, I will tell the customers honestly about what the status of their order and what happens next with no sugarcoating. Wish me luck I can survive my notice period
It's really hard when you getting underpayed and having to sit there and listen wiith somebody talking about their stressful lives and dumb shit like why they think McDonald's is better than Burger King.
This seems like a difficult job dealing with the pressure of costumers waiting on you! Like my Brain can’t process it all…. But thanks for the glimpse of it.
People you will always find at the call center: 1) The mom This is the person with a tote under her desk that carries anything from feminine products to Tylenol, and even down to snacks and food. This is the person who reminds you to take a break and occasionally forces you to pause and take a quick break with a snack or coffee. 2) The lovable weirdo that you have to bring into reality before someone slaps them This person doesn't care about people and is socially awkward and off-putting. People hate them of course. It only takes that ONE person to start to treat them like everyone else who gets along treat each other. They will be puzzled like a deer in headlights at first. But little by little, you will notice that they robotically mimic social behavior and eventually their weird and quirky internet or nerd humor will start to warm people up to them. Suddenly one day you look and they're being social and laughing and greeting everyone like everyone else. You get a swelled sense of pride for them, but you keep it to yourself because you dont want to ruin it by making them feel awkward and recoil. 3) The higher up who isn't on the phones anymore and forgot the struggle This person normally has some kind of job that requires them to work with you and listen to your feedback to bubble up issues. No matter what you say and prove, they will approach it as if the gaping flaws in the system are somehow YOUR fault as the agent. Months down the road when the thing you have been warning them about embarrasses the right person, like the director of the department, suddenly this person "knows what the issue is" and gets credit for it. You learn early to go AROUND them and make yourself vocal to the appropriate leadership. For added razzle dazzle, do it in front of them. Watching them pop a blood vessel is rewarding. 4) The gift that god left to all women This guy walks around as if his ratings and evaluations are based on how smooth he is with women. 5) The horny old lady This is an older hen-like figure in the department who is often looked as sweet and endearing. And she is. Normally their name carries a "Ms." in front of it. But when a lot of people aren't around, she makes subtle little inappropriate jokes. 6) The "ive worked at many call centers" guy This guy argues with the trainers about how "we used to do it at my old job". 7) The cool uncle This is usually a mid level guy who is considered part of the leadership team, but isn't actually a manager or anything. Super dependent and trustworthy. Makes tons of time for agents because he remembers the struggle. Although he may be a little older than most, he still cracks the same jokes as everyone and you know that he's not a rat. 8) The church lady You gotta watch your mouth around Ms. XXXXXX. 9) The repeater mom You see this person a few months out of the year due to maternity leave and medical leave. But when she returns, she's always welcome home. 2 of the last 4 baby showers were hers. 10) The TOO excited about diversity manager Usually a higher up, they are always in a hurry to celebrate other cultures at inappropriate moments. They just wanna show that they are on your side. But the reality is that everyone just gets along and doesn't need extra prodding. This person feels that peace and balance is fragile. 11) The guy who doesn't cuss, but cusses to show you he's tough and "not one of them". Usually an older guy, this guy suffers from "substitute teacher syndrome". People are polite and cordial with him, although he doesn't get invited to out of work hang outs. He acts like an undercover cop and doesn't need to. 12) The stand out star that changes She's very talented and everyone respects her and goes to her for help and she rises as a star. It works, and she gets promoted off the phones and becomes a manager. Now she doesn't talk to any one of you. 13) The Anti HR This person specifically comes to a new job and doesn't make any effort whatsoever to learn how things are done in the environment. They dont learn anything and yet argue with everything. All of their energies went into learning the company policy so they knew what to say/do to get away with not working and to constantly be off. Everyone knows its BS but no one wants to get sued. Typically uses race/sexual orientation/disability to shield themselves from backlash for their deplorable behavior. 14) The influencer This person watches a lot of TikTok and thinks they're coming to work at a posh office with pool tables and a quinoa bar. They spend more time making selfie videos of them casually passing by coworkers. But when the time comes to roll up their sleeves and get it done, they call out. Often goes on vacation 6-7 times a year. And that's great for them. But they are not dependable. So when you dont rely on them or work with them or bring them in on projects, they cry foul and discrimination. These people dont typically last longer than a year to a year and a half.
Nowadays people can just google and search things up. And the younger generations are born into this, allowing them to already know how to handle most situations.
Wow a heaven. I worked in call centre for a year & I still am recovering from the effect. I got throat infection multiple times but still was forced to work even if I am not able to speak. Man I wish this was my call centre life.
@@ziaurrehman4221 it's a demanding job & it will take good skills to be successful. Be sure you search some frequently asked questions and learn them before the interview. Even if you don't know the answers make sure you don't show less self confidence or fear.
@@ankurbansode2545 thanks for your guidance. I will give my best. I need to maintain only positive attitude then I can crack interview. I'm preparing all answers of frequently asked questions. Very confidently I will answer of all their question with a little smile on my face.
This place looks fun...... I am working as a customer support executive in BPO industry, but work from home, it's boring, bcz u r just sitting alone 10-7 ....nd back to back calls .....
Yaah... Me tooo 👀👀 , usually there will be a looonnggg... Hold.... It is rare that someone picks as soon as we call, when we call from provider side...😶
Being a customer support agent I must say that only this fun of ours keeps us alive during 8 hrs shift listening to both angry and happy callers. Oh God I need to put the caller on hold to eat snacks and sometimes I put them on hold letting them know that I'm investigating your account details the very next moment remove my headphones 🎧 and run away to toilet😆😆😆. To all phone support agents in the world best of luck guys and if you're a caller then please know not everything is always in our hand accept I understand your frustration here😥
Yeah same here and all the time that humiliating warnings guys display your employee cards don't do this and that or the business intelligence will detect you in the CCTV you'll get fired blah blah blah
this isnt no call centre, if you want to know the real call centre imagine the wolf of the wall street office call scene, now replace all the yelling with exhausted and bored voices
No phones allowed at stations, no pens, papers, books. All liquid containers must have a cap. The shift is 10 hours long. No web browsing and restroom less than 5 min or you will be warned. And watch out for PW (Performance Warning).
In my call center days, it was a mix bag. Depended on the day and time of the year. But honestly, there are SOME aspects of call center work I miss at times. In my call center days, we had to work 1 Saturday out of the month. And although it was soul draining because Saturdays went by slower than molasses, during times of the year when it was slower, especially during the holidays, we'd sit around like this. It was nice and quiet. We'd talk and joke around and bring food and share with each other. Get lunch orders. Talk about family and life. The newest movie or video games or great TV shows. Usually the manager on duty didnt give a damn because they didnt want to be there either. Plus I lucked out and went to a place that generally had decent people as managers who would join in the conversations with us and sometime order us food. Call centers dont HAVE to be bad as long as you keep in mind that your mental health comes first. You'll never make it if you dont have thick skin because let's be honest, people are bat shit insane. But sometimes you DO have these weird little interactions with the human on the other end of the line that go beyond the job and it leaves you thinking "wow, that was a decent human being". I used to get people who would ask to speak to my manager to let them know that I am a great employee.
*must be Canada they didn’t hire any men. All women sitting inside with a comfortable chair while men are working outside doing all the construction work.*
The supervisor or lead must not be there for them to be on the phone. It is an instant firing at legit companies because you are dealing with peoples personal information.
This looks like the heaven of call centers, where I work calls are back to back the all day.
True
Yes Sir
where are you working
200+ calls a day back in 2015.....I'm never going back to this job
Same, back to back calls all day and no time in between calls
No back to back calls? This is heaven.
What is the 'back to back calls'?
@@sarrahboshnaq3650 when you recieve calls consecutively without breaks.
@@sarrahboshnaq3650 🤗
@@sarrahboshnaq3650 when you pick up their call and the first thing they say is they've been on the line for the last three hours waiting
@@arscenic8625 my worst nightmare
And in the call center I've worked,
1. Our phones were kept in the locker
2. We had back to back calls
3. Our teamleader used to stand right next to our desks, so that we don't have this kind of fun🙂
Lmao totally hell,and low wages just makes it worse
Too much micromanaging
Thats what poor management does
I was even charging my phone in the office while scrolling, lmao while taking with a clients, haha
Your compaign was DME ?
Shit If only call centers were chill like this, I would actually enjoy the job
I worked at a call center similar to this and the people I worked with are like this. Super fun co-workers but most customers want me to rip my hair out lol we would get violent threats against us, cussed out, call harassment. Good times
@@jazzysk8rgirlit always going to depends In which project you are
You guys join a call center in India 😂 then you will see a different world
😂😂😂this type of office is some mnc in india 😂
Damn I just got fired from one just like those in India, shit is awful
Savage reply
@Murtaza Ali Ansari tech Mahindra is hiring for customer service executive, u can give interview.....
@@neelamvats471 how we will know about it ?
Minimum 120 cases per shift, 9.5 hrs including break. Cab picks you up 2 hours before the shift and moves out from the office 30 minutes after the shift. So, its basically a 12 hour shift. To top it all, labour is cheap in India which is reflected in our salaries. Tea vendors call us sir but earn more than us.. Aur aaj kal cab teen bar miss hua toh bye bye cab service ek mahine ke liye. Resubscription lena hai toh do pointer ke saath. Jeene do jeene do.
So turu
Nailed it
Bhai itna sach nhi bolna tha.. So true yr
brother i know exactly what organization you're talking about
IGT
I want a call center office like this. This literally a sanctuary
Same
Come to Pakistan i will give you one
@@mrmindset2699which one
@@mrmindset2699 pakistan sindabad
1st call center I worked in was terrible. People arguing and some actual fights, it smelled like mj and one of the managers got arrested in the parking lot one day. Alot of the reps knew some trick to not get any calls so they would sit around and get paid while a lot of us were b2b calls and no the bosses didn't say anything about it, most were hooking up with eachother.
I worked in a couple nice CC's but the best one was beautiful, it had game rooms, library, mini hospital, relax stations with private beds for naps, a full cafeteria, a gym and a ton of other really nice amenities.
My last job was taking calls from home which was really nice.
The worst thing about CC jobs, is that when customers are mad, they call in and yell and berate the very person who is answering the call and probably going to help them. A little kindness goes a long way. You don't have to act like a dick to get what you want. Also, demanding a supervisor does not mean you can get your way for everything. Businesses have rules and screaming at someone is not the way around those rules.
I had very similar experiences. Where do you work now? With all this experience with demanding customers, you have plenty of choices right?
@@sugarkitty123 oh i totally understand, sorry for my cheeky question. I don’t think much sometimes hh
Mine was exactly like this. And loud! So loud! I would get headaches everyday
Just curious though, are your cc's allowed the use of cp? Ours is very strict, not even a piece of paper on the desk. Only a bottle of water is allowed.
EPIC
I was thinking call centers could be worst jobs human could have. Where you have to handle back to back calls, but after get out from that loop, I learnt some skills like Closing, Persuading, Influencing, Objection handling, lot another.😊
Exactly
So how long did you do it for ? If you don’t mind me asking . I’m a senior in college looking for a job to hold me until I graduate , so just the next few months here I’m just trying to see how long I’ll last lol
You’re having too much fun to be working in a call center. Lol
Hey, I follow your channel
@@----zd1od thank you very much
😂
th-cam.com/video/JEbthzDXJd0/w-d-xo.html
@@Uniquebalance the talking black shirt without Googles sister is so cute
Males gets confused and takes time to handle the situation while , Females solves the problem just from their voice 😂
Turu
soft skills pro men dont have
What do you mean?
freaking true... was in a realty/real estate job... men are straight to the point, we don't butter up customers. just straight to the point, which clients find "rude"
I have to say, even though I've had better jobs, one thing I like about the call center is that it's ON THE PHONE. I would rather deal with customers that way than face to face. In retail or patient registration, etc, you have to deal with the faces and sour looks of everyone BEHIND the person you're waiting on. With the phone job, you literally can focus on one at a time. I know it's hard, but I'd rather be sitting at the phone than standing at a counter
Introvert?
Same
Only difference is customers actually are respectful most of the time when they’re in arms reach lol 😂
I think you’re in paradise. If you ever work at call center in the Caribbean, India or Africa, you’ll get into the real world for you first time ever.
01:10 “she needs some classes” yes, indeed but what she all needs is to lock 🔐 her computer 💻 before leaving her workstation
seriously 😒 This is not joke
Best comment on here. I can tell you have call center experience.
PCI compliance.
@@ahmedyasinabdullaahi1408 but your life is
Lol you that guy
The toll-free inbound calls are too stressful to keep being happy😭
Ur from baby
Ryt yr isliye maine bhi call center ki job quite ker di
@@s.k.gautam5316 Ap kaha se ho beautiful.. KAha pr jb lgaya h
Have u ever worked outbound sales? 🙄
That's more stressful & depressing😩
Yeah and these angry callers 😥
This is nostalgic job for me, I did this 16 years ago, we had 50ish agents in a room for 24 hours. The job is pretty dull since 90% of calls are pranks, but it's fun, I met a lot of friends there.
To me i an handle screaming customer and them being rude. But let me tell you what I can't handle it's been 12 years for me.
Their slow systems, their systems freezes up while you're talking to a customer, then they tell you, you have to restart or reboot your computer. Then they tell for every minute you are offline this will get taken from your salary all because they can't fix their systems.
Let me not get started on the asshole managers, not every manager is a good manager.
Most of them are call center agents that were taken off the phones and given the team leader job anyways, most of them don't know labour laws and are uneducated, plus they become abusive and like harassing their team members, also they are all up in your business when you get sick, they wanna ask you about why you're sick? And legally you don't have to disclose why you are sick. But these fools know nothing, Manager's walk around like wardens yelling "you're calls are too long" "wrap that up" "stop talking", it's all a lie I tell you, they tell you when you start you will get help, there will be mentors and coaches, but even those fools get annoyed when you ask too many questions. The higher ups and the team leaders are just there to watch you like you're in prison.
And they have this no cellphone policy, but let me tell you some of them, have scanners some security will scan for cellphones when you go to the bathroom. I don't know how you will ever know if there is an emergency at your house or if your kid is sick or even is someone died, cause you are locked off from the world.
The constant shift changes, and vacation days being cancelled it causes exhaustion.
@@GameOn71213 sorry to hear that Chantall. I worked in cellphone operator, so the system was okay. We get coached when our KPI score is low by team leaders, managers only monitoring. I guess all call center have no cellphone rules during online, we can get it when we take a break like 45mnt meals, 15mnt free time (toilet, etc). For too long calls, usually my team leader will join to our conversation with customer but the customer can't hear him, he'll tell us what to do (it happen when we got trouble with customer too).
They are in heaven, no call flow awesome
This call center is heaven compared to many other.
I wish the voices sounded this pleasing on the call centers I’ve had to deal with. Good job ladies.
We can’t have phones or paper at my call center job.
same !!
Same
Me too
Right lmao
Dont you guys have phones?
I have worked in foodpanda's call center for about 2 months and it was like the worst days of my life I was in chat support and I had back-to-back 5 to 6 chats in the queue at once. This call center is heaven as compared to that! 🤒😨
what more if you are talking to the customer through call not just in chat?
Bruh, the center I work in is literally back to back calls all day, every day. No down time. 5-6 calls is literally the first hour of my day.
In call centre free ki salary or incentive 🙂
Chat process to or bhi aasan h bs paste krke mail krdo
Bro kis call center m kia hai kam apne
That's a Heaven for a call center, normally it's like a train wreck. U loose the sense of time with backlog of calls at your CRM😂😂. I remember taking 100 calls a day on a week stretch and getting drunk like a skunk on weekends.
Really call center job is very difficulty
I will appreciate who and all working in call center job
Thank you
Right kolkatar call center gulo khb tough . phone not allow ... R baire jerkhm discipline er katha ble floor e gele sesb r dekhte paoa jai na
No back to back....I used to take 180-200 calls a day...made me cry😭😭
Where company u are working for
I feel bad for you... I take 70 calls and day and I'm dying
Future is gud or bad in call centre from ur point of view ?
@@JoginderSingh-yd2wn lot of room for improvement.. You will develop in your communication skills... But don't do it... It's not worth the hecticity
@@summergreen9863 which country , are u working for any network company
Patience matters! I love it.
bpo in the philippines so much different. more stiff. more strict. this looks cool and not suffocating.
Kamusta ka pam
it sucks everywhere, even in USA
Even in india also that is very strict
In the Philippines, phone is not allowed inside the production... Specially on our site 😁
@@jeml2798 maluwag pa si client mismo kesa sa 3rd party bpo
It's tough for the boys but it's easy for the girls to negotiate with the customer and as a result they get the full commission and the bonus at the month end 😁😁
😂😂😂😂
Hell yeah man. Us dudes just got no patience with people. I used to work at a mortgage call center and it was hell. Left people on hold for an hour and fell a sleep until they hung up. Got fired in my two weeks notice not giving a fuck
@@Mytesmyth proud of you bro
@@Mytesmyth wow dude, amazing
Yeah man, one manager literally told me to speak like a woman if I wanted to transfer the costumers. Shit is wild in those places.
Amazon doesn't allow us to use phones on our desks tho.
You can get fired for using your phones at amazon. Shit you can get fired for about anything at Amazon.
Screw them then, get a better job that doesn’t treat you like a robot, you’re a human being
@@lacigalvanssleepmeditation8160 now a days corporate sectors treating human or freshers as a robots
Have a doubt,how we get amozon franchising.
th-cam.com/video/JEbthzDXJd0/w-d-xo.html
I am also working in a call center and I never never seen this much avail time so far i always get heavy call flow i hope you will get this much avail time in most of your days
I spent many years in call centers and if I was ever forced to go back i wld rather just sleep forever. I started breaking out in hives during work and the reason was: the work.
I now drive a delivery truck through the rural mountains and not once have I dreaded waking up and doing it again the next day.
When i used to work in call centre .. i had to take 250 to 350 calls .. 5 hrs talktime .. in 8 hrs
after taking 1 hr meeting, i m not willing to speak with anyone. how u people are managing 5 hrs talk everyday ?
Ajai Singh because Hero bpo m ye rule kar diya tha .. jo 4 hrs ka talktime nahi dega usko bhaga dege laat maar ke 😂 or bhagaya bhi tha logo ko
@@lofichill7600 they should learn how to behave like humans
Because that was a scam center which is predominantly Indian. Real call centers are in developed countries.
Omg. Ya pass
At my
Call center job , everything I say or utter from talking under my breath is recorded even if i put the customer on hold or mute, you have to be very refined even backstage
U must be 8 grand
Stop you’re giving me anxiety for my job💀
0:12 I do that with everyone, especially whenever my relatives ask to smile at my son, life is to enjoy
I would not consider a call center at all. Call centers are literally 'hell'.
You guys look happy😂 the place I work there are no phones we just answer tickets and order management the team lead had me watching a movie at my desk on her iPad this job is a blessing from god.
Call center is a hell in Earth to me
I worked in call centers two times in my life, the first one which was also my first ever job, was somewhat like this on slow days. Second one however was toxic hell hole that one would imagine a call center would be like.
I still remember those times of my first job very fondly while I regret not leaving the second one during training days itself.
Callcenters like this are either getting wiped off the map or swallowed by the big one.
I think they've just joined to that call centre. So they're making so much fun there. They'll definitely get to know about the hectic working condition of call centres jobs😂
Working and fun at the same time... Looks great
Is it even a call center job without the stress and pressure to meet KPI's?
bruh
Actually bpo is 2 types inbound out bound .. outbound is stress free .. we have to call manually ..
@@lofichill7600 outbound is stress free? SPD? SPM? Hello?
Do that in a BPO Company in the Philippines, you'll gonna count minutes before your immediate termination 😂
Are you from TaskUs Manila?
I went to do job in the call centre ...i wanted a part time job ..so they told me to work 6 hours only...
But in just 6 hours i used to get so tired and frustrated....i am glad i am working in restaurant while i am in college
What work are you doing in a restaurant bro I also looking for a part time job
"Thank you for calling the California EBT my name is Ricardo"... from 6:00am to 3:00pm five days a week, I know!
Oh u r that guy!! 😂😅
So I worked for Sykes. Intuit QuickBooks was one of their accounts. "ALL" OF the QuickBooks customers who called thought they were speaking with someone directly hired by Intuit. I literally have PTSD from that call center.
Oh nooo! I will start in two weeks!
That's a very calm call center, i worked for an Amazon call center in South América and boy was it crowdy, there was a supervisor siting at the end of each computer line and each line had its team name to insentivise competition for better preformance within the company
Looks heavenly. I dont have time in my call centre to do non of this. Tpo busy speaking to the actual customers lol 😆
90% of the day is just being sworn at and genuinely wanting to help but being able to do very little about it.
Love my job tho despite it all and all the people I speak to but even working from home gotta take atleast 8 calls per hour n each convo lasts longer than planned.
She’s gorgeous not ugly!
Willing to wager they don't pay you enough to do that job. Was it around $12-14 per hour at the time? If so, you'd need another further time job to pay for the rest of the normal lifestyle bills.
Call center agents only have good pay in low-cost coutries like here in the Philippines or in India.
@@MauriAllure please can u tell me more abt working in a call center from home
What if I tell you in Latin América countries, agents get paid around 2 to 2.5 dollars per hour or less depending on the country and call Center.
This is cute in a way that it subverts our expectations of call center jobs.
In India there were cigarette filters lying on the working table 😂
Those cubicles are far too big from a real call center, are you are not allowed to have a cell phone :v
The fact that they even have a second to breathe after a call.. the ones i worked at were non stop, call after call... nightmare
This seems to be like the paradise of all the call center..! 😭👍❤️
I worked at one and only had 1 account. It was for Evercleanse, a fiber powder. But it was funny because the person sitting next to me was literally taking calls for books from the Danbury Mint or merchandise from WWE Wrestling. There was one guy that seemed to do it all, even answering for doctor's offices.
😂😂😂😂 that guy was the special for client
These girls need a workaholics type show haha
I just started my first customer service job in all the years of my old age because it's a remote job where I can take care of my mother. Dreadful 😂
How is it going for you?
your insta?
@@ilovecatsmorethanpeople3504 it's going well. Thanks for asking!
I love working in call centers , especialty on hold times for more than 1 hour until the cx end the call 😂
Working from home is great but you miss out the fun of getting to chit chat with your collegue during down time.
Nobody wants to talk to them either
I don't know if this is a real call center. I worked at a third party vendor call center that handles Walmart account. For the past eight months I struggled with work life balance since I only have one day off while the rest of six days are all work days. Each individual day has two hours pre shift and post shift. Yes we are paid but also burnout. I am currently in the process of completing my job notice since I can no longer handle my stress. CSATS are the main priority but honestly the customer is left on limbo about what happens in their order.
I'll try to make my last day work. On my last day, I will tell the customers honestly about what the status of their order and what happens next with no sugarcoating. Wish me luck I can survive my notice period
Hello, did you survive?
It's really hard when you getting underpayed and having to sit there and listen wiith somebody talking about their stressful lives and dumb shit like why they think McDonald's is better than Burger King.
This seems like a difficult job dealing with the pressure of costumers waiting on you! Like my Brain can’t process it all…. But thanks for the glimpse of it.
One the best jobs I did way back in 2006.
The pay was good and I even used my French Language Skills.
I just forwarded this to your supervisor, and you are in big trouble! 😆lol. Psych!
People you will always find at the call center:
1) The mom
This is the person with a tote under her desk that carries anything from feminine products to Tylenol, and even down to snacks and food. This is the person who reminds you to take a break and occasionally forces you to pause and take a quick break with a snack or coffee.
2) The lovable weirdo that you have to bring into reality before someone slaps them
This person doesn't care about people and is socially awkward and off-putting. People hate them of course. It only takes that ONE person to start to treat them like everyone else who gets along treat each other. They will be puzzled like a deer in headlights at first. But little by little, you will notice that they robotically mimic social behavior and eventually their weird and quirky internet or nerd humor will start to warm people up to them. Suddenly one day you look and they're being social and laughing and greeting everyone like everyone else. You get a swelled sense of pride for them, but you keep it to yourself because you dont want to ruin it by making them feel awkward and recoil.
3) The higher up who isn't on the phones anymore and forgot the struggle
This person normally has some kind of job that requires them to work with you and listen to your feedback to bubble up issues. No matter what you say and prove, they will approach it as if the gaping flaws in the system are somehow YOUR fault as the agent. Months down the road when the thing you have been warning them about embarrasses the right person, like the director of the department, suddenly this person "knows what the issue is" and gets credit for it. You learn early to go AROUND them and make yourself vocal to the appropriate leadership. For added razzle dazzle, do it in front of them. Watching them pop a blood vessel is rewarding.
4) The gift that god left to all women
This guy walks around as if his ratings and evaluations are based on how smooth he is with women.
5) The horny old lady
This is an older hen-like figure in the department who is often looked as sweet and endearing. And she is. Normally their name carries a "Ms." in front of it. But when a lot of people aren't around, she makes subtle little inappropriate jokes.
6) The "ive worked at many call centers" guy
This guy argues with the trainers about how "we used to do it at my old job".
7) The cool uncle
This is usually a mid level guy who is considered part of the leadership team, but isn't actually a manager or anything. Super dependent and trustworthy. Makes tons of time for agents because he remembers the struggle. Although he may be a little older than most, he still cracks the same jokes as everyone and you know that he's not a rat.
8) The church lady
You gotta watch your mouth around Ms. XXXXXX.
9) The repeater mom
You see this person a few months out of the year due to maternity leave and medical leave. But when she returns, she's always welcome home. 2 of the last 4 baby showers were hers.
10) The TOO excited about diversity manager
Usually a higher up, they are always in a hurry to celebrate other cultures at inappropriate moments. They just wanna show that they are on your side. But the reality is that everyone just gets along and doesn't need extra prodding. This person feels that peace and balance is fragile.
11) The guy who doesn't cuss, but cusses to show you he's tough and "not one of them".
Usually an older guy, this guy suffers from "substitute teacher syndrome". People are polite and cordial with him, although he doesn't get invited to out of work hang outs. He acts like an undercover cop and doesn't need to.
12) The stand out star that changes
She's very talented and everyone respects her and goes to her for help and she rises as a star. It works, and she gets promoted off the phones and becomes a manager. Now she doesn't talk to any one of you.
13) The Anti HR
This person specifically comes to a new job and doesn't make any effort whatsoever to learn how things are done in the environment. They dont learn anything and yet argue with everything. All of their energies went into learning the company policy so they knew what to say/do to get away with not working and to constantly be off. Everyone knows its BS but no one wants to get sued. Typically uses race/sexual orientation/disability to shield themselves from backlash for their deplorable behavior.
14) The influencer
This person watches a lot of TikTok and thinks they're coming to work at a posh office with pool tables and a quinoa bar. They spend more time making selfie videos of them casually passing by coworkers. But when the time comes to roll up their sleeves and get it done, they call out. Often goes on vacation 6-7 times a year. And that's great for them. But they are not dependable. So when you dont rely on them or work with them or bring them in on projects, they cry foul and discrimination. These people dont typically last longer than a year to a year and a half.
Damn, you must have had some time in your hands to write all that out.
Thank you for this. I'm finishing my shift now, writing from a call center, ending the day with a good laugh 😂
Nowadays people can just google and search things up. And the younger generations are born into this, allowing them to already know how to handle most situations.
Wow a heaven. I worked in call centre for a year & I still am recovering from the effect. I got throat infection multiple times but still was forced to work even if I am not able to speak. Man I wish this was my call centre life.
😂 same applied at me.
@@ziaurrehman4221 😂😂😂 only we know the pain ..
Can you suggest how is the job of relationship manager in a HDB financial services ?
I've to face interview on monday.
Have you ever worked before ?
@@ziaurrehman4221 it's a demanding job & it will take good skills to be successful. Be sure you search some frequently asked questions and learn them before the interview. Even if you don't know the answers make sure you don't show less self confidence or fear.
@@ankurbansode2545 thanks for your guidance. I will give my best. I need to maintain only positive attitude then I can crack interview. I'm preparing all answers of frequently asked questions. Very confidently I will answer of all their question with a little smile on my face.
This place looks fun...... I am working as a customer support executive in BPO industry, but work from home, it's boring, bcz u r just sitting alone 10-7 ....nd back to back calls .....
I'm working in medical billing in provider's office and today I knew why we have to wait for hours on call because of you guys😂😂
In which company?
@@pratikshakadam5939Now in BellMedex
Yaah... Me tooo 👀👀 , usually there will be a looonnggg... Hold.... It is rare that someone picks as soon as we call, when we call from provider side...😶
Are you from Pune Maharashtra?
Tragedy is that the HR orders you to leave the job at midnight without notice and transportation....
Wow
Bruh. That can happen only in a shitty ass company. Things like that don't happen in any reputed company fyi
Being a customer support agent I must say that only this fun of ours keeps us alive during 8 hrs shift listening to both angry and happy callers. Oh God I need to put the caller on hold to eat snacks and sometimes I put them on hold letting them know that I'm investigating your account details the very next moment remove my headphones 🎧 and run away to toilet😆😆😆. To all phone support agents in the world best of luck guys and if you're a caller then please know not everything is always in our hand accept I understand your frustration here😥
Too much pressure in India on call centre employee can't imagine even
Same here in Pakistan 😒
We can't have paper or phones at Amazon, unless you wanna get fired on the spot
*laughs at Work From Home*
Yeah same here and all the time that humiliating warnings guys display your employee cards don't do this and that or the business intelligence will detect you in the CCTV you'll get fired blah blah blah
this isnt no call centre, if you want to know the real call centre imagine the wolf of the wall street office call scene, now replace all the yelling with exhausted and bored voices
Can't even use my phone in my call center bruhhh.
This is exactly how I spend the day with my friends.. I love this job
I guess you're Moroccan,
what city?
@@hajarimloul5716 yes, Temara
Bet her client is also on hold while she's filming this lol
No phones allowed at stations, no pens, papers, books.
All liquid containers must have a cap.
The shift is 10 hours long.
No web browsing and restroom less than 5 min or you will be warned.
And watch out for PW (Performance Warning).
As a CS Rep... This is heaven not queueing with calls lol
Actually call centres are like fish markets...chaos all around..😂😂...
In my call center days, it was a mix bag. Depended on the day and time of the year.
But honestly, there are SOME aspects of call center work I miss at times. In my call center days, we had to work 1 Saturday out of the month. And although it was soul draining because Saturdays went by slower than molasses, during times of the year when it was slower, especially during the holidays, we'd sit around like this. It was nice and quiet. We'd talk and joke around and bring food and share with each other. Get lunch orders. Talk about family and life. The newest movie or video games or great TV shows. Usually the manager on duty didnt give a damn because they didnt want to be there either. Plus I lucked out and went to a place that generally had decent people as managers who would join in the conversations with us and sometime order us food.
Call centers dont HAVE to be bad as long as you keep in mind that your mental health comes first. You'll never make it if you dont have thick skin because let's be honest, people are bat shit insane. But sometimes you DO have these weird little interactions with the human on the other end of the line that go beyond the job and it leaves you thinking "wow, that was a decent human being". I used to get people who would ask to speak to my manager to let them know that I am a great employee.
WORST JOB ON EARTH , I GET TENSED WHEN HEAR THE NAME CALL CENTRE
Habibi come to India if you wanna know the real meaning of what call centre stands for😂😂😂
*must be Canada they didn’t hire any men. All women sitting inside with a comfortable chair while men are working outside doing all the construction work.*
True bro😂😂😂
After few year's experience u can join in sales or business development profile so u may reduce to 50 dials a day..
What a nice call center office, I am working in call center that is like a hell.
I do want to work in this call centre, I will worship my job if I have this kind of 😊
This is the reason why elon musk fired twitter employees
If i do this for 2 months ill be getting a new phone
Must have been a holiday or the calls where slow.
It isn't at all like that, too bad though the Q's are rediculous and they never seem to let up.
This is when you realize that Americans like to exploit outsourced workforce with low payment.
Aegis doesnt allow to use phone
My old memories.😁😁
M serco m tha 😂 pass pass .. bhot kameene the T L hna
Am also aegis
I am also working at Aegis
same with me in dishtv inbound process in Aegis bpo
@@rajatgoala1922 any inbound process in Aegis now?
Call centre job is really a hard and tough job in the world.
Y’all were so pretty ❤️
If we did 1/10th of this in India, we'd get fired in a jiffy ☠️
The supervisor or lead must not be there for them to be on the phone. It is an instant firing at legit companies because you are dealing with peoples personal information.
🤪
Hahahhahh we found a Karen
@@kevindubon7645 😂😂
@@kevindubon7645, your such a child. Hopefully as you mature you will stop with the Karen thing. Plus, your comment makes no sense at all.
You better believe and proud of it.
people who complain about working in a call center He has to work construction and they will beg to work in a call center again
Hey what's your Average Salery ? 😂 Here in India we are getting 10-12K Rupees
400+ calls per day
This job 😡
This must be an outbound Call center!
I looked up these videos after I hung up from a call and saw my supervisor doing push ups