Useful English Phrases and Tips for Call Centers
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- เผยแพร่เมื่อ 28 มิ.ย. 2024
- ⭐️⭐️Subtitles Available⭐️⭐️
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This lesson provides useful English phrases to help you in different situations you might encounter while working in a call center. I also include some tips to make sure you have a more positive experience with each interaction. Level of English-Advanced.
Check out more of my English lessons!!
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Resources:
www.academia.edu/29811765/Cal...
www.espressoenglish.net/telep...
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FAQ:
1.Where are you from?
My parents are both Mexican immigrants. I was born and raised in California, US and right now I am living in San Jose, CA, USA with my spouse and our pets (Estrellita 🐶 and Skye 🐱)
2.How long have you been teaching?
Over 8 years full time teaching-before that I did individual tutoring for 6 years. I've worked with youth and young adults in California for over 4 years now. Before that, I taught ESL/ELD classes at a middle school for 3 years in Dallas, TX as well as at an adult language school in the evenings.
3.How many languages do you speak?
Well I speak 2 fluently, and then some.... :)
English-fluent
Spanish-fluent
4.What age groups have you worked with?
Pretty much all ages over 10. I have worked middle school (11-14 yrs old), college (17-23 years old) and older working adults (23+ years old).
5.Did you always want to be a teacher?
I always wanted to be someone to help a lot of people in any way, but no. I didn't know it was something I wanted to do until my first year in college when I volunteered at an elementary school. Growing up, I also wanted to be a firefighter, pediatrician, professional pianist, and an archeologist with a focus on Egyptian history hieroglyphics amazed me as a kid
6.Why teach English?
Why not? lol...honestly, it's been so rewarding to meet people from different cultural backgrounds and learning from them also while I teach them English like learning about their traditions, food, languages, life experiences, etc. So while teaching English online is super fun, I also love interacting with people as much as possible, online and in person.
7.Do you teach online classes?
Since I do teach in person, I currently do not offer online classes. I am looking to create my own website in the next year with more resources for English learners.
Do you have other questions?? Write them in the comments section! I'd love to hear from you! I appreciate all comments and feedback.
I've been researching a lot of these kind of call center english vids. Yours is one of the better ones out there. Call center communication is hard. What peolpe in training really need is to practice acknowledging customers Issues along with the emotion attached to them.
I've notticed most people here on youtube making videos are english teachers. Most of them are offering Canned staements for students to memorise, what is really needed is teaching people how to soecifically acknowledge key stressed words that the customer is using, that way they can feel heard and relax.
You have much more insight into call center communication and it really shows.
Great tips! Very nice way of talking and teaching as well. Thank you so much! 💓💐
You seem to be a sweet person. If it is so, i wish you always have a wonderful life. We need good people in the world.
What a helpful and informative video! Thank you so much Flo :)
It seems like so long ago, but I worked in a call center for a few months before I got my first full-time teaching job in Texas. I met some of the most friendliest co-workers I've met and had some great times making each other laugh as a way to deal with some of the stresses you deal with a job like this. If I could add another tip on this video, it would be to build relationships with those you work with and know what you're going through...and of course, keep practicing key English phrases! Feel free to share your own experiences here! I'd love to read about them.
Great tips .. tomorrow I'm going to hve zoom interview with TTEC India. But , I don't have good vocab thinking how I m going to get this opportunity .
I like the way you are teaching from India🇮🇳🙏🙏🙏
Well done
Good job.
Hi
Hii nice very good night 9957581056 I love you
Simple,useful and comprehensive. Great video !!
Pure gold! Thank you for the recommendation.
Really u r stable and calm minded.
Thanks a lot for giving us nice tips and tricks and for being polite courteous and calm in any situation 👌🙏👍🙏🔥🤞
Hello, thanks a lot for shared your knowledge. God bless you!.
This video is helping me so much. Your voice inflections and intonations are perfect. Thanks.
Wonderful. I have just encountered your lecture. This is the lecture that I have been looking for many years. The English lectures being given in ESL programs mostly don't match the real life conversations. Please make more videos like this.
Absolutely Amazing content
Thanks for your advice. It's very helpful.
It's help alot your spoken Skills are quite amazing 🤗🤗
Stay blessed 😙
Thank you much, this kinda video is a gold. It ll help me out a lot and keep doing this cuz you got my likes.
Its a perfect guidance for call centre job... Thanks for sharing
Thank you so much . The video was very helpful for me and there is no confusion in yours words , it's very clear and adapting one
I love the sound of your voice! Thank you for this tips!
You are speaking as a native speaker, glad to see you. Please be continue.
First and foremost you have a new suscriber I love the way that you teach us.. I hope very soon get hired your tips are the best
thanks for your video i like the fact that you say smile when you speak that makes you more approachable , i will certainly smile alot during my english test tomorrow!
Oh girl, wonderful tips, and thanks for helping.
Thank you, your lessen is helpful!
Pues yo estoy aquí solo para decirles que no se desanimen y sean súper constantes en el aprendizaje y la práctica del idioma inglés. 🌟 Esto me han ayudado a convertirme en una persona bilingüe. Yo hago videos animados con mi propia voz para luego subirlos a mi canal. Me ha resultado una forma bastante entretenida de aprender la pronunciación correcta de muchas palabras y adquirir fluidez. Si son constantes y se esfuerzan mucho, en unos meses tendrán esa libertad y fluidez para hablar inglés. 💪 No se rindan!
Good to teach valuable video...🙏🙏🙏🙏
Ohh. I loved her English, it's beautiful, so understandable, blessings and thank you so much
i like the way you explain in an understanding way. thank you
Very interesting lesson thank you very much
Thank u Ma'am for helping us to teach about spoken English
I recently joined call centre and i really need this type key and tips thank you mam❤️❤️❤️🌹
Nice AND interesting Video God Bless you very much.
The English which you spoken is very fluent- will keep on sharing the videos
Other people learn so much
Waoo very Good😍
Great job 👏 👍
We need to specify the time frame as well as inform the person the reason for the hold. When we resume a call we need to thank the person for being staying on line while the call was on hold.
I really like your tips, you are pretty good at teaching.. thank you!
Thanks for the tips,handling customers service satisfaction,by using polite and courteous manners to the clients,i've plan to work in call center that's why i gather some usefull additional learning how to pronounce and how to approach clients online
Excellent. I just come across this video now, it's complete - audible, easy to understand & straightforward. I am learning this post. I wish I had seen this video before my test last night.
Subscribing straight away. 👍
Great voice.. so clear and very nice to hear.
Upload some more videos about call centres , information how to convince customer very effectively ...as I love your way of English ...
Thank you Flor, l'm realy happy with this tips & phases God bless you.
Very well explained thank you ☺️
Great initiative, thanks
Thanks for sharing this video. i really needed it. God bless you
Thank you so much, it really helps much appreciate it.
Wow amazing, im about to start taking calls in french, my native language, and also in english. And this course helped me. Thank you so much.
Awesome explanation
I'm really enjoying your accent and your pronunciation and I learn a lot . Thank you so much for your work honesty 💓
Your accent is soooo clear and clean
Your speaking style is too good excellent extent and also stylish
It's really good.... thank you very much to make Vedio like this.. thank you
Thanks, your lessons are very helpful ❤️❤️❤️
Thank you very much Flor. It helped a lot.
Great tips mam nd very nice way of talking as well teaching ❤️❤️❤️🌹
Yes I glad to see you teacher & thank you for a advice about English.. Yes we must lean ur channel go ahead..
Awesome awesome
Ur way of explanation about callcenters Tips super, liked this type of videos mam,
Wow thanks your channel 😊 make me positive.
Good conversation tips
Yes...you re speaking english very well
Awesome thanks for the info
Wawww I really like this video,it is useful really
Awesome!
Thanks for your help, i learned with this video
That's really nice of you
Thanks for these Great info 🙂
I recently joined a corporate and I really need this kind of key tips... Thank you
That’s awesome, Jitendra! All the best 😊
Hi... All your contents are valuable & informative and i request you to please start Spanish classes as well.
Thank you so much for helping us😍🙂
Love you mam . ❤❤ its soo kind of you i learned alot from your chanel . I love your teaching ,Thankyou so much 😘
Great information thank you so much 😊❤👍
You sound really kind, a great video. Greetings from Colombia.
NICE VOICE AND THANK YOU FOR THE TUTORIAL
Thank you so much for your great and best guidance
Very nice way of teaching,great
I really appreciate you and I like the way you teach,
You are innocent humble and polite
very informative videos
Amazing!
Indians here, hit a like button 👍👍
Very nice.
Wow.... It was very nice
Great video
روعة أستاذة
Great 👍
Good job good job
I really appreciate you videos. 👍🥰
Nice and clear pronunciation. I don't feel any difficulty understanding your English, ma'am...
That's great to hear that my English is clear for you!
@@learningenglishwithflor Mam please i request you when you free please talk with me just 5 minute on WhatsApp.when i talk to you my English accent will be strong in just 1 month
You are amazing Flor.Thank you so much for the information.Carry on you are the best ;)
Good job teacher.
Helpful ❤
Your vedio is so useful,exactly what I just wanted to learn
Perfect video for me
U are doing great, keep it up 👍
u r incredible
It's the best !
Very helpful thank you .
Thanks a lot for making such video🌹
Useful video 😇