Useful English Phrases and Tips for Call Centers
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- เผยแพร่เมื่อ 10 มิ.ย. 2024
- ⭐️⭐️Subtitles Available⭐️⭐️
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This lesson provides useful English phrases to help you in different situations you might encounter while working in a call center. I also include some tips to make sure you have a more positive experience with each interaction. Level of English-Advanced.
Check out more of my English lessons!!
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Resources:
www.academia.edu/29811765/Cal...
www.espressoenglish.net/telep...
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FAQ:
1.Where are you from?
My parents are both Mexican immigrants. I was born and raised in California, US and right now I am living in San Jose, CA, USA with my spouse and our pets (Estrellita 🐶 and Skye 🐱)
2.How long have you been teaching?
Over 8 years full time teaching-before that I did individual tutoring for 6 years. I've worked with youth and young adults in California for over 4 years now. Before that, I taught ESL/ELD classes at a middle school for 3 years in Dallas, TX as well as at an adult language school in the evenings.
3.How many languages do you speak?
Well I speak 2 fluently, and then some.... :)
English-fluent
Spanish-fluent
4.What age groups have you worked with?
Pretty much all ages over 10. I have worked middle school (11-14 yrs old), college (17-23 years old) and older working adults (23+ years old).
5.Did you always want to be a teacher?
I always wanted to be someone to help a lot of people in any way, but no. I didn't know it was something I wanted to do until my first year in college when I volunteered at an elementary school. Growing up, I also wanted to be a firefighter, pediatrician, professional pianist, and an archeologist with a focus on Egyptian history hieroglyphics amazed me as a kid
6.Why teach English?
Why not? lol...honestly, it's been so rewarding to meet people from different cultural backgrounds and learning from them also while I teach them English like learning about their traditions, food, languages, life experiences, etc. So while teaching English online is super fun, I also love interacting with people as much as possible, online and in person.
7.Do you teach online classes?
Since I do teach in person, I currently do not offer online classes. I am looking to create my own website in the next year with more resources for English learners.
Do you have other questions?? Write them in the comments section! I'd love to hear from you! I appreciate all comments and feedback.
I've been researching a lot of these kind of call center english vids. Yours is one of the better ones out there. Call center communication is hard. What peolpe in training really need is to practice acknowledging customers Issues along with the emotion attached to them.
I've notticed most people here on youtube making videos are english teachers. Most of them are offering Canned staements for students to memorise, what is really needed is teaching people how to soecifically acknowledge key stressed words that the customer is using, that way they can feel heard and relax.
You have much more insight into call center communication and it really shows.
It seems like so long ago, but I worked in a call center for a few months before I got my first full-time teaching job in Texas. I met some of the most friendliest co-workers I've met and had some great times making each other laugh as a way to deal with some of the stresses you deal with a job like this. If I could add another tip on this video, it would be to build relationships with those you work with and know what you're going through...and of course, keep practicing key English phrases! Feel free to share your own experiences here! I'd love to read about them.
Great tips .. tomorrow I'm going to hve zoom interview with TTEC India. But , I don't have good vocab thinking how I m going to get this opportunity .
I like the way you are teaching from India🇮🇳🙏🙏🙏
Well done
Good job.
Hi
Hii nice very good night 9957581056 I love you
Great tips! Very nice way of talking and teaching as well. Thank you so much! 💓💐
Simple,useful and comprehensive. Great video !!
Pure gold! Thank you for the recommendation.
What a helpful and informative video! Thank you so much Flo :)
Really u r stable and calm minded.
Thanks for your advice. It's very helpful.
This video is helping me so much. Your voice inflections and intonations are perfect. Thanks.
Thanks a lot for giving us nice tips and tricks and for being polite courteous and calm in any situation 👌🙏👍🙏🔥🤞
Hello, thanks a lot for shared your knowledge. God bless you!.
Its a perfect guidance for call centre job... Thanks for sharing
Absolutely Amazing content
i like the way you explain in an understanding way. thank you
I love the sound of your voice! Thank you for this tips!
Thank you so much . The video was very helpful for me and there is no confusion in yours words , it's very clear and adapting one
Ohh. I loved her English, it's beautiful, so understandable, blessings and thank you so much
You seem to be a sweet person. If it is so, i wish you always have a wonderful life. We need good people in the world.
Good to teach valuable video...🙏🙏🙏🙏
Wonderful. I have just encountered your lecture. This is the lecture that I have been looking for many years. The English lectures being given in ESL programs mostly don't match the real life conversations. Please make more videos like this.
Very interesting lesson thank you very much
thanks for your video i like the fact that you say smile when you speak that makes you more approachable , i will certainly smile alot during my english test tomorrow!
It's help alot your spoken Skills are quite amazing 🤗🤗
Stay blessed 😙
Thank you, your lessen is helpful!
Thank you much, this kinda video is a gold. It ll help me out a lot and keep doing this cuz you got my likes.
Oh girl, wonderful tips, and thanks for helping.
Nice AND interesting Video God Bless you very much.
Thank u Ma'am for helping us to teach about spoken English
The English which you spoken is very fluent- will keep on sharing the videos
Other people learn so much
It's the best !
You are speaking as a native speaker, glad to see you. Please be continue.
Thank you Flor, l'm realy happy with this tips & phases God bless you.
Great voice.. so clear and very nice to hear.
I really like your tips, you are pretty good at teaching.. thank you!
Very well explained thank you ☺️
It is very helpful
really clear, and u talk clear either sis... thanks
Thanks, your lessons are very helpful ❤️❤️❤️
First and foremost you have a new suscriber I love the way that you teach us.. I hope very soon get hired your tips are the best
Excellent. I just come across this video now, it's complete - audible, easy to understand & straightforward. I am learning this post. I wish I had seen this video before my test last night.
Subscribing straight away. 👍
Thank you very much Flor. It helped a lot.
Indians here, hit a like button 👍👍
Thanks for sharing this video. i really needed it. God bless you
Thank you so much, it really helps much appreciate it.
Wow thanks your channel 😊 make me positive.
Great job 👏 👍
Thanks for your help, i learned with this video
I really appreciate you and I like the way you teach,
Thank you so much for your great and best guidance
Great tips mam nd very nice way of talking as well teaching ❤️❤️❤️🌹
Your voice is so sweet and useful information
Pues yo estoy aquí solo para decirles que no se desanimen y sean súper constantes en el aprendizaje y la práctica del idioma inglés. 🌟 Esto me han ayudado a convertirme en una persona bilingüe. Yo hago videos animados con mi propia voz para luego subirlos a mi canal. Me ha resultado una forma bastante entretenida de aprender la pronunciación correcta de muchas palabras y adquirir fluidez. Si son constantes y se esfuerzan mucho, en unos meses tendrán esa libertad y fluidez para hablar inglés. 💪 No se rindan!
Very nice.
I'm really enjoying your accent and your pronunciation and I learn a lot . Thank you so much for your work honesty 💓
Very nice way of teaching,great
It's really good.... thank you very much to make Vedio like this.. thank you
Yes...you re speaking english very well
Wawww I really like this video,it is useful really
Thank you very match
Good job good job
u r incredible
You sound really kind, a great video. Greetings from Colombia.
Thanks for your help
Thanks for these Great info 🙂
very informative videos
Awesome awesome
Good job learned a lot from your video
روعة أستاذة
Good conversation tips
I really appreciate you videos. 👍🥰
Thank you so much 🙏🏻
That's really nice of you
Very helpful thank you .
Thanks for the tips,handling customers service satisfaction,by using polite and courteous manners to the clients,i've plan to work in call center that's why i gather some usefull additional learning how to pronounce and how to approach clients online
Thanks flor. This kind of videos are really useful. Your voice is so cute.
Awesome thanks for the info
Great initiative, thanks
You are innocent humble and polite
Ur way of explanation about callcenters Tips super, liked this type of videos mam,
Your accent is soooo clear and clean
Thank you so much for helping us😍🙂
Your speaking style is too good excellent extent and also stylish
Great 👍
Great
I recently joined call centre and i really need this type key and tips thank you mam❤️❤️❤️🌹
nice videos for me thank you Ma"am
Thanks you ❤
Thank you so much
Your vedio is so useful,exactly what I just wanted to learn
Perfect video for me
A very great Video
Good job teacher.
Waoo very Good😍
We need to specify the time frame as well as inform the person the reason for the hold. When we resume a call we need to thank the person for being staying on line while the call was on hold.
Thanks a lot for making such video🌹
Thank you 😊
Love you mam . ❤❤ its soo kind of you i learned alot from your chanel . I love your teaching ,Thankyou so much 😘
You are looking so beautiful specially your eyes and thanks for your informative video.
Awesome!
Eres preciosa hablas con una tranquilidad ! Bendiciones!