Post Office Undercover - Royal Mail
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- เผยแพร่เมื่อ 1 เม.ย. 2016
- Channel 4 goes undercover inside the Royal Mail.
I am a Letter Carrier in the US post office. I found this particular episode to be fascinating as to the inner workings of another country's postal office shortcomings. I uploaded this as I could not find a proper source credit to showing my fellow carriers in the USPS how Royal Mail is struggling, and how privatization may not be the answer.
I will happily delete this video as I do not own it. This is purely educational reasons for me uploading such information for US letter carriers. - เกม
"Make sure you look at the address". Wow, that's some Postal Special Forces advanced training right there. You can't be expected to just _know_ this stuff. Impressive.
You make one huge mistake, here. It is essential to visually check the adress. The moment you stop seriously looking at the adress, errors are bound to slip in. Yes, it sounds silly, but it is essential.
made me laugh
yup but they skip the basic training. READ the address
The even more advanced training is to mention that the letters have to be put through the letterbox; that's something that we couldn't possibly figure out for ourselves.
Lmao
I worked for royal mail for 23 years, if only the public knew how management treat the posties
Not all members of management, I started with the G.P.O. in 1965 and progressed to a "big fish in a small pool" I was not a wanker of a manager, I knew the system and if you did as was expected, it wasn't rocket science. They must have employed a lot of dimbos after I left.
Michael Hunt - sorry, I apologise, not them all, but it became a hateful place to work
Jack Lawson - I can well believe that pal. They want a part-time workforce and will stop at nothing to get rid of full-time staff, it seems the union can't or won't do anything about it
Jack Lawson
My dad did too. Told me how bad management was. Postmen used to just sit and bang on the tables when management told them to do things and they burnt mail at one point. That was back in the 80s to be fair. He was eventually sacked for punching his manager haha.
I work for Royal Mail and am not really surprised that this type of stuff goes on in some areas of the country. Agency staff are not trained adequately due to pressures applied by managers who are being pressured from above to ensure that mails go out the door for delivery no matter what. In the over two decades that I have worked for Royal Mail I have only come across a couple of bad apples... Which you will get in any society/workforce. They were found out,sacked and arrested.
I am proud to be a Royal Mail worker and set high standards with anyone I work with (we work in duel vans/two people) as I like that sense of job satisfaction.
Im a US Postman, we have those bags also that we put damaged mail in, we call them "body bags". a lot of people don't understand that the machines are usually the culprits in tearing open the mail.
your guys route cases look massive dude
Royal mail in 2023 is a terrible terrible place to work 😩
THIEVES.
rubbish@@Lifegoesonbrahh
The post office used to be a civil service department with exams to pass to become a postman, now it’s a private company !
Satters well there lies the problem
And thats the problem, you just dont privatize public services
Austrias postal system is a mess too, it wont suck so hard like the uk one but it still does, compared to back then when it was government operated. same thing for public transport and railroad companys
Yes it certainly did. I applied to be a Post man in 1987 and had to have two tests and two interviews !! Looking at this now I'm glad my Dad talked me into going to college for three years instead.
Royal Mail and post office are 2 different company’s post office have nothing to do with royal mails problems
@@Noah-tm6kn They both used to be the same organisation until 2001 I think? So his point is they both used to be a civil service
Worked for royal mail for 5 years , in that time they went from 2 deliveries a day to 1. meant to make for a better service , but all it did was make some businesses got their mail at 3 in the afternoon instead of 8 am. Royal mail cut overtime rates, because they thought Posties were doing their overtime to quick, so didn't deserve the. 4 hours overtime for covering half an 8 hour shift , instead they were paid 2 1/2 hours for covering do 4 hours work. Moral was crap, customers were pissed off with the slower service.the management have no idea . You have local office managers struggling to put through unworkable schedules and work loads. And as for that horses ass Dr Pirie ,in the 90's before all these changes took place the mail in the U.K. was recognised as one of the best in the world. See the management in the 90's saw a postie who was meant to Finnish his walk at 2pm , Finnish his route , or walk at 12:30, so he couldn't have enough work. No no, the postie came an hour early , worked through 1/2 lunch break,so as he could start his overtime early, that and the fact that an experienced mailman knew his walk , and his customers.Upper management decided to cut overtime, cut out a delivery a day , go from a 5 day week ,to a 4 day week , to a 5 day week, 7&1/2 day to a 10 hour day , back to a 8 day , W.T. F.. This is progress, this is modernisation according to Dr Pixie. Basically they took efficient well oiled machine ,the Post Office of the 90s , and fixed something that wasn't broken. In the 90's you had next day delivery , now you have parcels sitting at a delivery office for a week. Nuff said.
Thank you for this comment..
Wow.
Why should postal workers only work 4 days a week when the rest of us have to work 5?
@@_Super_Hans_ surely whatever is most effective is best
Now a parcel service 1st letters 2nd.
i worked on an agency for royal mail back in 2004 for 6 months and it was a complete farce. The regular postman blame the agency staff for being useless, but you are continually thrown on to different walks, which you have no idea how to bag them or where to deliver them. Only on one walk was I given a week training with an experienced postie, because it was a particularly difficult route. All the many other walks I did, I had no training, which meant I had to walk around the depot begging senior posties to tell me how to bag the walk, what order to do it in etc. Sometimes I was given help, sometimes I wasn't. They even threw me and my ford fiesta on a rural route one day, I was a 19 year old kid for gods sake.
I have always said why don't they have the bagging order written somewhere on the frame by a senior postman.
I guess it's just easier to blame the agency staff rather implement change and train new staff correctly.
They do have the order on the frames.... ie loop 1, loop 1a, loop 2 and so on
Some times the customers are the biggest problem, had this old battle axe I used to go to most days and she was always phoning the office saying I hadn’t knocked and just left so I had enough and filmed myself knocking one morning and a hour later she phoned in again saying I just left a card without knocking, the joy I had showing the manager the video
They still wouldn't believe you , they would say it was a camera glitch if they anything like the superior management at our Office they never wrong it's like pissing against the wind trying to reason with them.Was the old battle axe not hard of hearing lol
@@scottrichards4532 yeah she had ear aids and I told management she was partial death and that’s why she never answers so management asked here over the phone while she was making her regular complaint about me if she had her aids turned on and she would lie saying I definitely never knock even tho I used to hammer the door down practically
@Scoodee17 sometimes you just can't win mate.
@@scottrichards4532 I refused to deliver to hear after I showed the video to office and I said I’ll get the union involved if they try to make me 😂👍
Send them Clowns out to see her ,they prefer to hide away and let us do all the dirty work .
I worked for the Royal Mail on a 25 hour contract 6:30am-2pm and I couldn’t wait to get started (I was a former manager for a charity and had loads of hands on experience so it was a job I was more than capable of doing).
Once I arrived they said that the 25 hours had to be spread across 5 days (9am-2pm, the most busy period with no break or rest week). It was impossible to get another job and I was living on £800 a month in London.
The final straw was when they tried to say my day off during Christmas was Christmas Day (a day everyone got off anyway). For the first time in my life I didn’t serve my notice period.
Oh boohoo that sounds so terrible. You poor soul.
Grow a pair you spoilt little brat
My local Royal Mail office is amazing. Weather permitting I almost always get my mail on time
in the past i have seen posties out in 10 foot snow drift in 1976 bad winter the papper lads doing the same they got there post delivered my hats of to them
im a postie and i think it varies from offices. some go out in the snow but others dont. my office dont go out in the snow due to an accident someone had when she slipped and hit her head. she almost died and was airlifted to hospital. she still works as a postie but now has lost her sence of smell and taste
@@georgiestokes7308 Wow that's awful, your poor colleague.
bucketrobbert off not of.
I worked there Christmas just gone and it’s still the exact same way they handle the post
Don't doubt that for a minute pal! see My previous post. Opened birthday card. Exactly the same.
Nice one mate, how much did you get away with !
I just want to say, I love UK shows so much, I think I've watched 10 different types by now. Fantastic!
Hi, Where you from? Do you think to yourself, what an absolute shit show it is over there in Uk.
It’s absolutely screwed over here, our future generations will have it hard. The difference now to 30 years ago, I wish I could break out of this hell hole and find my happy place, we’re controlled by poverty by entitled people who have it all and more.
And Yes I do feel a little glum lately 😂
Makes you wonder how anything ever gets delivered.
years ago, postman and the post office were hugely respected. We would invite the postman in for tea, give a tip at Christmas etc. The postman knew everyone and even acted a bit like a neighbourhood security guard because he knew everyone. Sometimes they would even deliver a parcel to you on their way home etc. NOW, well, post very often doesn't get delivered, gets left at the wrong address, we find mail dropped in the street, we could never ever send a sealed birthday card because it will get ripped open in case there's money inside. We have to leave it unsealed so at least the thieves can see there's nothing valuable. Wherever possible I use an alternative to the post office delivery service. I feel very sad that its come to this. The Biggest, longest serving delivery business in the UK has become a poorly run, unreliable, disrespected and untrustworthy service. Who would ever have thought it.
I live in a rural area and our postman is great thankfully.
That's some BS tbh. I don't know anyone who has a complaint about Royal Mail.
Privatization and poor management!
*then votes Tory* 😂😂
The only post I get is debt collectors/council/election/charity/spam.
No pizza menus! Your missing out sunshine 🌞
INSPECTOR FROST I get at least a couple menus a day! But they’re delivered personally by the restaurants usually aren’t they? Unless I’m wrong
Years ago, would never have gotten away with most of that. Totally
Shocking ..
Sadly Betty blue eyes this Apple was rotten at the core a long time ago. Around 1990 . See my previous posts!😉
Never had a problem with Royal Mail, feel sorry for anyone who's had their goods stolen.
Happened to me today. Which led me to this video. Waste of my time.
Lady Gaga | Concert Videos my new bank card got stolen and used to buy something...
Lady Gaga | Concert Videos if someone done that to me they will get wht they want
i had a vintage ipod stolen from me and only got £50 back because of course i dont want to insure a package that i am sending with royal mail (we are supposed to trust these guys, right?)
Lady Gaga | Concert Videos luckily my local Royal Mail people seem to be very good.
I have to say this London based dispatches greatly highlights serious problems with these offices. However a lot of decent hard working people such as myself and my colleagues elsewhere refuse to be tarnished with that brush. For example those letters and parcels were delivered to the dispatch offices on time for a postman to deliver them. Management interfere with work practice in order to maximise productivity in those offices without listening to the postman and women. If a 10 hour round takes 10 hours it can't be done effectively in 8 period, should they run?!
This footage is from 2009 and 2010
Still goes on today nine elms knows my name
Chris Beale no Shit Sherlock.
That last postman: “Go tell your children the stories of being a postman and why they should go to school”😂😂😂
In my experiences I have had postmen who cram recorded delivery items through my letterbox without obtaining a signature, postmen who leave parcels outside without knocking, postmen who have signed for my parcels, both sent and received items. The service is not the prestigeous service it once was sadly.
That's because they don't earn a lot. If you get paid fuck all for your job your not going to give a shit and have the mentality of why should I care or try its not like I'm paid well or respected anyway. Whereas if you have a wage you feel important and good about yourself and then feel like you have to maintain that standard therefore work harder.
@@nbn292 no, it's because they haven't got time. Their rounds have become impossible and more things like track and trace have come in to place without adjustment.
Postmen get paid well for their unskilled work. Most still take pride in the job. It's just become a joke lately and most postmen have decided it's not worth the stress to do the job properly. The pay was never the problem, it's the way they have been treated by management.
@@SteveTalisman
Interested to know what mediocrely paid & overworked job you have to do each day inwhich you take so much personal pride?
its all about time
I wish a post man would sign my stuff an leave it I work 8-5 so I can’t go pick it up I have to ask my job if I can leave so I can pick up my package so damn annoying just sign it an leave it for me
am i the only one that prefers packages left on my doorstep hidden instead of going to a collection place , As how many times ive just missed them litteraly about to answer the door and it ends up taking a few hours before i can go down and get it :/
you would be surprised that there are still people who would rather go to the post office.
Alex Seaton literally*
Its not that simple. If they leave a parcel on your doorstep they take the liability of it getting stolen upon themselves and it happens... like all the goddamn time. Plus "hidden" like bruh, especially in bigger cities posties are so overworked that if they spend more than 10 seconds delivering mail to one house they will be late with their schedule, nobody will analyse your surroundings to figure out a good hiding spot unless we will all agree to wait an extra two - three days for each of our letters and parcels so they would have enough time to figure it out lmao
Video doorbells will be the end of this union and company.
A lot of mail is stolen at the sorting office. Ex royal mail.
I mean the union are just trying to protect the workers from horrible management.
I remember years ago there was a similar story . Many of the staff were Illegal immigrants many of them could not even read english or use an AZ . So they simply abandoned their trolleys in the street . Even some of the depot managers had only just started work for the PO and been there for less than a year .
What is the most disgusting issue here is that the Chief executive gets £1.5 million a years and a £250,000 housing bonus.
But the whole company is dying, and from the very bottom to the very top no one gives a shit.
Paul Marshall Totally agree. The top of the tree needs cutting to help it grow. Get rid of the greedy dodgy bastards and get someone in who will graft hard for that kind of money and clean the act up.
Its the same in any company, and you and I would do the same if we were at the top.
@@oddities-whatnot Eactly ,if you don’t look after the coalface, unfortunately these are inevitable consequences.
Yea it’s terrible my friend works for RM as a van driver has done for the past 20 odd years and it’s unbelievable what goes on there.
A (former) public service being (quite literally) robbed with a 'revolving door' chairmanship. All started when Alan Leighton and 'snake in the grass' Adam Crozier got their filthy mittens on it.
I still choose royal mail over hermes and some of the others any day. the post man that work in my area is awesome.
True. Hermes are a total nightmare. Been watching some of the vids about them. Royal Mail are perfect in comparison.
Hermes are a shower of cunts as well! They're just as bad if not worse!
Deniedby Jaj Yes, where you have a regular postman they are usually excellent.
My regular Postman is Excellent
hermes is faster though. (well it is here in germany ) but when i send stuff to family in uk. it takes ages with the royal mail! its simply shite!
I retired from the US Postal Service and I have to say, I thought our issues were big but after watching this, we are much better. As many have stated, the Postal jobs used to be a good career job. Fairly good money, but it takes a long time before you become a "regular" or fulltime employee. It took 8 years of working 50-65 hours a week but still wasn't considered a full-time employee until I was assigned to a route. When I received my own route, the benefits came with it. It is a misconception that Postal Employees get a great pension packet. I was hired in 1985, one year after they abolished the pension plans. What we did get is the 401K plan and they matched our money up to 5%, and at the time of retirement, it was 15% which is very good. Automation came into play a few years before I retired at 50, that's 8 years ago. But there will always be mail that needs to be hand sorted. For whatever reason, the machines can't read that mail so it is up to the carrier to do that. I will say, the employees with the US Postal System are well trained. We have theft, but it is mostly civilians who see a package on the steps of a house/front door that get stolen. Substitute carriers ( non-full timers) that miss deliver mail is not always intentional. Many times there is more than one street name on a sorting case that is the same except one maybe Street and the other maybe Avenue. Plus many of the substitute carriers are bounced around every day and never get a chance to get to know the sorting case.
For real. The US postal is much more organized than this Royal Mail.
Most branches of Royal Mail aren't this bad. But it does seem to have gone downhill since it was privatised.
I was involved in Canada's postal system. Basically a government run process.
The security can be pretty crazy. Pretty good at cities like Montreal and Toronto even staff parking lot is recorded. We'd come in a semi they'd take our plate number and truck number down and photo copy our licenses. They'd insist on placing a seal on the trailer.
Security runs different in small towns though with no real checks. They are required but winters can be cold and the security shack is warm.
The mail sorting is automated. A computer reads packages and letters and sorts at a blinding speed. Even handwritten letters hit script recognition software. So your letter is sorted just a little slower than a bank automated bill counting machine. Each trailer is sent off at an exact time whether or not sorting is done, the mail goes out on a schedule. It was a pretty good job long haul driving on a schedule - unheard of out here.
Now if you have read this far I will let you in on a juicy bit of gossip. I was team driving and my partner followed his friend on the way to Montreal. His friend was sick one day and pulled him aside one day. We made our regular stop in Ottawa. A number of hours outside of Ottawa my partner informs me we are majorly breaking the law. Turns out this guy always picked up in Ottawa a pallet load of cigarettes (stolen I guess) and delivers to Winnipeg. My partner was difficult young strong and angry. As he explained what we were doing he informed me I wouldn't live long if I interfered and he would know because I was the only one that knew.
Usually timid I got bold and told him you idiot. You were just on the phone telling your cousin. Now I am driving and knew nothing and you went to the trouble of explaining in detail how a crime is being committed weekly. The guys were delivering this stuff pretty cheap I guess because they went on to tell me this netted less than $50,000 a year. The scheme works because even a police officer has to get a warrant in to break a Canada Post seal. The way you get around this is to either be stealing Canada Post seals or if they don't watch you put the seal on you can take the metal seal and bend it over like its been latched well without connecting it together. Anyway that was about 10 years ago who knows if its still being done and I was only told of it and could see people going to the back of my trailer but never actually saw what they did. So that was the day I was told I was involved in a pretty big crime and since they appeared to be involved with big organized crime I chose to saying nothing, well until today.
I am shocked at the archaic Royal Mail because Canada's, although not always pretty, is quite modern. Everything else can be falling apart but they are spending big on tech so they can get rid of staff.
Thats great to hear
I can just talk about my postman he is fantastic. when he discovered I was disabled he went out of the way to help me. if I have a recorded delivery he rings the bell and opens the door to shouts to see if it is ok to come in. I also have a similar relationships with other carriers and can't felt any if them. the one exception was parssel post the guy who did deliver to me would not come into the house even after contacting his boss and explaining my situation. I can't count the number of times I had to try and get someone to collect a parcel from the post office and on a number of occasions the parcel was sent back to the the sender as I culdent get it collected. There is a new man in the round now and he is grate but all it takes is a jobsworth to make life difficult for the disabled.
What does 'jobsworth' mean? Is it someone who doesn't want to lose their job over you?
allwrighty100 a jobsworth is someone who is too lazy to get a job and is claiming benefits such as the original poster who is faking a disability as many do
That sucks but ppl have to worry about safety . If it’s a woman nope not going into a house
I doubt if what is happening in undeveloped Brixton with Royal Mail is happening in Mayfair or Belgravia or even Chelsea.
Achilleas Labrou Certainly doesn't happen here in Northern England (I mean real North as in Northumberland, not Manchester and the like).
I’ve worked for Royal Mail 35 years, never stolen a thing, never had a complaint against me. These issues can be narrowed down.... Management not caring about the business, just figures, the business now no longer being about public service but making a profit for shareholders, workers not receiving adequate if any training. This programme was filmed in London, people hired through no fault of their own can’t speak the language, don’t have adequate training about procedures or the job in general. A once great institute has a rotten core due to the business being run by people only looking after themselves and the easiest route up the ladder, the great business I walked into in 1985 has long gone 🤬
i live in hull and cant honestly say ive ever had a problem with royal mail tbh
im in Scotland.. same here.. no complaints.
London is a different beast.
Wait till your area is sufficiently enriched culturally.
what do people expect you hire a bunch of agency workers because you don't want to pay your staff a proper wage or give them a decent contract you don't train them you don't look after them you don't motivate them and you cut back on security and management to oversee them. Meanwhile you have numerous upper levels of management being paid 10 to 20 times what the average operative earns who are spread out through regional offices rarely visiting or checking up on the many sorting offices. Added to that some quite frankly dubious or incompetent recruitment agencies who won't be on site to manage any of the workers or are easily contactable in some cases screwing up their workers wages. I would say the cost of postage need to be raised if it wasn't for incompetent management.
This is pretty much bang on. There are a lot of racist comments on this video that are missing the point entirely, they seem to think foreigners are the problem but in reality it doesn't matter whether your employees are Indian or Polish or British, if you treat them like shit then they will respond in kind.
The moment Royal Mail became privatised it was inevitable that things would go down the toilet, because it shifted from a company that was there to provide a service to one that was motivated solely by profit, and the easiest way to achieve that is to cut corners. They literally hired someone who had already done a pretty good job of trying to ruin Canadas postal service, so they knew exactly what they were doing. The decision to sell Royal Mail off was made by and for a small minority who made a fortune out of the deal, and the joke of a service we've been left with now is a direct result of that decision.
@@candybracelets What? They changed the working days because people were getting paid for 10 hours when the work only took 4 or 5.
@@candybracelets whoever wrote these comments never had any encounters with foreign workers, clearly... especially agency ones, and especially Eastern Europeans. Go to any factory with multicultural staff members and english or overall british employees always complain about foreigners running around and working too fast... which to be honest is truthfully kinda dumb like mate, you're making minimum wage and won't get any bonuses for killing yourself over this shitty job, instead youre making it harder for all of us as now we're expected to match your tempo ahahah
In my 27 years of living and working countless jobs through agencies and otherwise I've never ever heard anyone claiming foreigners in the UK are lazy. I'm guessing the same geniuses who say so will also say they steal our jobs... somehow, even tho apparently they're useless and there's a line of super hard working brits waiting to be hired instead. Apparently employers prefer good for nothing foreigners whom you can't communicate with due to language barrier over hard working natives. Rrrriiight, makes perfect sense ahahahwhah
i used to work for the Royal Mail as an on and off temp for years. Great job. Good exercise, decent money. The fitter you are the quicker you could finish your shift, and get full pay.
One of the best agency jobs I ever had.
EvilKris yeah I bet it wasn't in London tho
A great bunch of people in Belfast! All long standing honest people.Excellent fast service too.
When sending a card sellotape all around the edges of the card and all across it too, leave only the space for the stamp!
Probably best to cellotape over the stamp too
Props to the workers at Royal Mail, I've never had a problem with them, but I've had issues with their subsidiaries.
Most of the problem appeared to be Agency Staff rather than Royal Mail Staff, but I could be wrong
No your quite right. Casuals started coming into RM around 1988. I started seeing it go downhill almost immediately, they would cut corners and fail to clear their frames on a daily basis.
I worked for TNT a couple of years back, and there was a night shift group that put all kinds of parcels on pallets. They sealed them with black foil, and put a new address sticker on it. The next day the pallet would be delivered to an adress, delivered by a TNT truck. They finally got caught when a daytime forkliftdriver accidentally bumped into one such pallet and the parcels came pouring out. I believe this can happen in lots of companies, even to this day, with all kinds of security measures...
Let's be clear: Essential services cannot also be for profit. That is a paradox You don't see firemen or ambulance drivers holding bake sales to raise money to buy new equipment.
For all we know people could end up getting arrested or charged without reason. There could be a letter from HMRC or an authorised representative asking about a possible charge made (e.g: Parking, laws broken, etc) asking the recipient to make a decision, money or court. What if they don't pay or even receive the letter?
-The poor person would have a bad reputation on themselves in their own records for life!
True, that's one of my biggest fears, that something "important" will come but not get delivered (or conversely, I'll send something that doesn't get delivered). Interesting how the other side assumes that what they see is reality, whereas individuals don't get any leeway...
Fault also lies wıth the government agencies that think they have done due diligence by simply dropping correspondence in the mail. The further step would be to pay for proof of delivery, in order to protect the citizens. Another simple step toward establishing a victimless government.
We have this problem because it was sold off and now faces low investment just like every thing in this country sold to cheaply
Harry Cooke This was made before the sell off. This doc is from 2008/9
No problem with my postman, he's a top lad and proper grafter. Works his socks off, always got a smile and a friendly word and is a credit to himself and the Royal mail
What the hell happened to the day when you had your friendly local postman? Same person on same route every day, that way they got to know the route inside and out. Now all you get is temp staff that are never on the same route long enough to learn it properly.
Thankfully in my part, I still have that.
@@PersonallyDeveloped same, mine doesn't even question nothing either....
@@PersonallyDeveloped yea same thing here
I've had same postie for years . Know his name and he has his coffee takeaway refilled by me most mornings he is a legend. I live in Cornwall and not the the arse end of the world they call the capital
We have a friendly postman but if he's off, sometimes we get the wrong mail or our mail goes to another address because it's not been read properly
I complained about my postie and it was meant to be CONFIDENTIAL but he got told about it and COMPLAINED, TO ME, AT MY FRONT DOOR.
This happened to me too!
Good you snitch
@@blessedlion5329 You're a moron aren't you. If someone is doing a bad job, the customer has a right to complain about it and if the company says it will be confidential they should stick to their arrangements. Don't be stupid, if people went by your logic the whole world would be filled with shit workers with no standards.
@@blessedlion5329 'snitch'
So you don't care if I nick money from your birthday cards then?
You should just shut up and take the loss right?
Pathetic little rot.
Omega66 ........ if you complain about a postman his manager has to tell him so he can correct his ways......the complaint doesnt go around everyone in the office just the manager/postman so it is confidential..........when i was a postman some jumped up council tenant who had bought her council house complained i wasnt closing her gate so i made sure i closed it everyday after that even if it was open when i entered her garden......to me that was a very petty complaint and the only one i ever got during my 12 yrs with royal mail....id have preferred if she had mentioned it to me herself instead of making a complaint but like i say their are alot of petty complainers out there who think they are getting one up on you because they think they are royalty after purchasing a shitty council house.
i still cannot believe in 2018 the local sorting office closes at 3pm except on Wednesday's if you need to collect a missed signed package.
Maybe you'd believe it if you had to start work as early in the mornings as they do.
@Bluewolfe96 8ish??? You fucking clown, we have posties in from 4am on sorting to get everything sorted by 7.45
I remember being a temporary postie years ago. I was given the hardest route doing the longest hours whilst all the old timers where calling at their home for a fry up and doing a fraction of the work as me.
Aaah you poor thing 🍆
same I did notice the old timers were slow and lazy, managers would only hassle the temps
I'm going to order a small violin and play it while I read your comment.
No wonder so few receive the eviction notices sent from the royal courts ...not surprised.
Royal Mail/parcel force (same company) say they deliver over a billion parcels a year in the UK, with 99% of all parcels delivered means there are over 100,000 parcels a year stolen!
since there's a dwelling in every sq. m., garage, and garden shed, its not a surprise no-one knows anywhere
It is not 'anywhere' mate. it is ANYONE. I hate to be harping about it, but you need to study more english
This IS crazy! In the USA we can order a package COMING FROM California by 11pm and have it delivered by 1pm the next day in NYC!!! Across the country in 14 hours. Also.we can get same day deliveries now .
We get that in the U.K. too though.
In our city, California, USA, they consolidate all the mail, even in neighborhoods. A large multiple mailbox with enough boxes for the entire building or portion of a neighborhood are placed in those locations, and you collect your mail from there. I prefer the old way, but we do get our mail.
No wonder every time i order some kind of liquid it always comes leaking or the bottle is cracked
once they started adding dminoes pizza and cost cutter fliers..and shit with the mail it went wrong ....now there in a big mess ....
I work in Edinburgh for several years and we regularly sent data on DVDs to people. Scotland, North of England, most place and no problems. London and the surrounding area, they ALWAYS went missing. The packets would arrive slashed open and empty or not at all. We ended up sending them recorded or package dispatch. Even recorded items would go missing and we would get compensation later. This money was generally used to pay the package company.
One person thought he could make a bit of money in a side business just sending packets to London expecting them to be stolen so he could claim compensation.
The carriers of Royal mail in my area are quite poor. I rarely buy expensive things online but after saving for a while I decided to treat myself with some 120 quid studio headphones . I was stood by my front door and heard a loud thud, like someone just dumped something on my doorstep. I was livid when I found that rather than knocking and giving me my headphones they literally just dumped the box outside my door and walked off
This is unacceptable! Why arent people held accountable and fired?
well postman pat made it look easy
noob gamer he'd put that lot in this video to shame (the bad ones obviously, the good posties are just fine).
coz he had a new car and allowed to take his pet with him
You go straight to jail if your caught stealing mail, federal offense, years In prison. In the us a postal worker has to go through crazy background checks and loads of training. Cant believe how ancient the mail system is across the pond
And very illuminating it is mate, well done!
So this is why my mail order bride never arrived...
Eggxactly....🐣🐣🐣
Haha
it's high time that the ceo and his cronies took off their coats and went onto the shop floor to get their hands dirty and see how the shopfloor works. What dross managers,
Barbara Dyson you are absolutely right. Same with the NHS. When wards are down to 1 nurse the CEO and thousand of HR desk jockeys are home in bed so they don't care.
Been saying this for years i left the company last month tbh i wouldnt recommend it..managers treat you like shit..the shit managers get up to is unreal...they tried to get me sign a secrecy form when i left ..i declined politely...royal mail is going down..nobody gives a fuck..union is jus as bad...they need to gt rid of royal mail..thiers nothing royal about it in my opinion 🙄
I worked for the RM in the 70's.......i cannot believe what i 've just watched!!!
The new revisions of walks have made them completely unachievable
I will never complain about the United States Postal Service again.
Stephen Herbertson
It is so much better if you don’t live in London! If you visit the UK don’t come to London its just not Part of Britain anymore.
You should complain about the USPS because aside from the background check failure at Royal Mail, the rest is much the same as what’s shown in this video. And having worked at USPS as a mail carrier until a year ago, I can assure you, my comment is quite accurate.
@@rainbowisgodsconvenantwithmana says who? Probably those who live there and that tells you all you need to know about London.
I now only use DPD for all my narcotic logistics requirements, they provide a quick, professional and discrete service.
how many parcec's did it take
I don't agree. Where I reside, I have given DPD the push after the driver GOBBED at me and told me that he had EVERY RIGHT to tell the neighbours (who are strangers to me) all of my personal details. I DON'T use DPD any more.
worked for the post office for 47 yrs.and I will tell you what the trouble with royal mail.management they haven't got a clue they come into the job with no qualifications and tell people like me how to do the job,and when you talk back,do as your told.
Recruitment should be from the ranks instead of the system we have now.
thats the same problem i have encountered in construction and maintenence , one of the problems i have recognised is that everything is done on computer these days and you normally put a 20 something girl on a computer , she is then left to organise maintenance jobs which she has no clue about so you are left to go and view jobs and make your own decisions anyway.
Immigrants! That's the problem!
@@heartcrafts3426 I can't tell if you're joking Gemma?
Totally agree, management is the issue here, not one gives a dam and also none of them have people or manager skills.
Parcels are more important than letters for me. I have disabilities and twice within a week they gave me less than a minute to answer the door before clearing off. Then they left a card that said at 'main office' which for us is the nearest city, but instead it ended up in the post office in a small town in the opposite direction. They are often rude, you never have the same postman for more than a week as it’s a semi rural round.
We have a 'My Hermes' guy who’s like the 'postie' of yesteryear though they don’t do letters. If you’re not in he'll keep hold of it until the next day or put it in the safe place. When he knows you’re on holiday he'll keep it safe until you come home. He’s always friendly and happy to share a joke, everyone knows his name, he'll help with parcels too heavy for me or my wife (who only has the use of one arm and leg).
I've lived in the same area in Birmingham for 35 years and I've never not got a letter delivered. Well that I know of anyway, always get my bills, orders from online and everything else I've ever expected to get.
None of these Managers could organise a PISS UP in a Brewery
i am not so sure there, i could do a five day piss up, followed by a four day piss up ect...lol
#gamon
Used to be a decent job back in the day, full time permanent employment, pension etc. Now its all foreign temps.
Simon George
An they wonder why they’re rippin the place off
Yea it was ,and respected job also and hard to get a start as no one left the job,,,everyone knew there local postmen. ..changed day not for the best where profit is more important than service.
Shut up you rascist asshole
I feel for you folks dealing with Royal Mail. Here in the US the postal service is still a gov. agency and despite that it does a great job. Now I live in a rural area that doesnt have the problems of big cities so my point of view is for a smaller area. I have not had a lost package or letter yet. Only once was a package thought to be lost but they found and delivered it the next day
I worked for royal mail for a few years a while back as a truck driver. Easiest job I ever had, just trailer swapping then back to base. Pay was good too 👍
it's a fairly simple job that's being made complicated by inept management
Without a doubt the most accurate comment on here!
Workers led by wankers.
YEP. Inept management hiring inports that can't speak or read English. Fuck! hire British people.
Kev Ellis But no British people are applying for these jobs.
Davies Duale
Define British people??
beanyjazz - how can we stop this harassment? I don't think we can, in other words we are fucked, they can do what they want with us
Can I just say . I know you all have your own opinions about Royal Mail . But the post man who works in my area is so nice and polite . Yes he's made a few mistakes now and again but what person doesn't in a hard job like this . Once he posted me the wrong letter it was the same door number but for a different Street and when he came back the next day I told him not to worrie about it it was a mistake . He never leaves my parcels on the door step ect he always makes sure I'm not in and then he will try and deliver that parcel at a later time . Well that is my opinion on one post man . But I'm not sure about millions of others x
Steph Jayne oh, how sad, I would fire him on the spot and hire Mustafa, the athletic immigrant with broken English but whom in theory walks faster!
Lol this slag is definitely getting face banged by the postman.
jokes comment lmaooo
A colleague of mine once worked for the Royal Mail in Manchester. He told me Mail Sorters he worked beside took packages home every day.
Makes me appreciate my mailman in Massachusetts, USA
If they gave them a clean, smart and respectable uniform like in the old days, maybe that will force them to respect the job, the company, the customer, the Crown and British values.
The problem is, theyre all temps.
Ive found the problem - 260 pounds a week.
a fair days work for a fair days pay
That is absolutely ridiculous.. How can anybody survive off of £260/week pay. I average around $800 (£615)/week after taxes and still find that much of my paychecks get eaten up pretty fast by the house payment, utilities, groceries, gardening supplies, and etc. I do put away a fair amount, but It would definitely be a struggle at a half of my pay. I'm not sure about the cost of living over there, but I'm assuming it's at least just as expensive, probably considerably more than here in the state of Minnesota. Definitely not a job meant to be lived off of, despite a full time 40 hours/week.
@@brocklievsay8262 he's exaggerating. It's more like £375 per week after tax. In London they get an extra £2k per year living allowance on top of this for working in London because everything's that bit more expensive.
@@XcaliburReborn £375 after tax are you having a laugh...where have you got this information from..Now your exaggerating....
@@davec2d260 yeah I wish I made that lol I'm a postman and I get about £290 a week
@@brocklievsay8262 sounds like you're being over charged on alot
I have lots of parcels on a weekly basis and obviously put a lot of faith in Postal workers, my parcels are very important to me so every year I send biscuits and chocolate at Christmas to the sorting office and often tip the post guys. They respect that and make sure I get my goods.
Unsure what year this was but I am a previous manager (left 10 years ago) and I can say at my office the staff were brilliant and cared about the mail however as the video shows it is a battle with unions and very tough to make changes (even when for the good of your office).
The startling thing was that when I left the way mail got sorted etc was the same as probably 30years prior and not many businesses would survive without moving with the times. Perhaps it's a London issue but the area I worked the postmen really took pride in their work. Hoping all is okay now with modernisation, walk sorting, sequencing etc...
2010
That trolley would make a good laundry cart in my apt...
What I learnt from this, is DONT send money via mail !!
Absolutely never! Ex royal mail
Yo why the hell would you do that anyway? I remember doing this in like the 90s before internet was widespread and all... you can literally transfer money using any Internet device in like 10 seconds. Or just call your bank if dont know how. How is this still a thing?
i used to pass a postman on my way to work early morning and he had a little spot just off the road and you would see him rifling thru his mail looking for valuables and throwing the opened mail over a fence onto an abandoned industrial site .this went on for weeks until somebody contacted the management to let them know the score.i never saw him again.personally i had 3 bank cards go missing en route i had to arrange to pick it up from my banks local branch just to be safe
I was having my mail stolen for 3 years every time I complained they said I was the only one in the area complaining , when it all came out & I spoke to neighbours they had all been complaining about it , it was a post lady house full of letters etc.
No contracts, crap labor conditions. What do you expect?
Yes exactly. Treat people like trash and trash is what you'll get.
thats bullshit.. your paid to do a job.. DO IT !
Max Larsen you racist ugly son of a bitch!!
Lost count of the number of times I’ve had to complain to Royal Mail in south london . They send a book of 6 stamps out each time as compensation for missing post (after I had to fill in lengthy online forms , attaching evidence that I’d posted something ). Appalling service ,hooligan ,dishonest post people who don’t care.
My mail is quite often opened. And it blatantly wasn't done via the wear and tear of transit. I have no doubt that it was deliberate. And this confirms my suspicions. Next time I have an opened letter I'll report it that exact day. Guess they have a better chance of doing anything then.
I was a postal worker, running mail sorting machines in the local mail centre. We had a bonus system, that was based on the amount of rejects we had. The machines I ran, were sorting mail that had been sorted by type, letters, packets, parcels, by a machine in the process before. The machine I ran only sorted letters. Due to the chain, we should have had little to NO rejects, yet EVERY reject we had, and there were LOADS daily, were ALL cards that had been opened. These cards would have been rejected by the previous machine (CFC), and so our MTT machine, that sorted into areas , should have had little to no rejects. The amount of rejects daily, meant we were the only area in the sorting office, to NEVER be paid our performance related bonus, as targets for rejects were never met. The engineers in charge Of keeping those machines running, were also going NUTS, as they too, missed out on their bonus. These rejects from the CFC machine, would have been hand stamped on the stamp, boxed, and sent for manual sorting. I pointed this out frequently to my manager. Then I found money on the floor, under a frame where the LSM mail was sorted into towns & cities. I handed it in, I found credit cards, handed it in, 50 pence, handed it. They were testing us! The problem was prior to us in the chain. One day, internal police came in, and arrested the Union Rep for the mechanical area. He had a new Mrs, whom adopted/fostered children, had bout 8 children, and he had borrowed from all his co workers, owing each of us around £40 , which he never repaid. Everyone knew he had money worries, was a bad debt head, to the point no one would give him a cigarette , let alone buy him a coffee in a morning. He’d stolen thousands from cards, over years and years. Then, a new staff member, a post woman, young girl, qualified in teaching at Uni, joined, within months, the local delivery office was raided by internal police, she had been stealing, too. Another senior post man, post man higher grade (PHG), paid a higher rate, supposedly trustworthy, was in charge of sorting parcels, in a garage type building, was arrested. He’d worked there years. They went to his house, and his wife was wearing a diamond and gold necklace, the internal police had planted the previous day. He was jailed. Another Postman got sacked for wilfully with holding mail. Rather than delivering items , they were put in a crate, and left on top of the sorting frame for his walk. Post men can earn extra money by agreeing, and signing an additional contract to deliver junk mail, the post with an M where the stamp should be, usually adverts for shops, offers, flyers Ect. This postmans neighbours complained to the council about the amount of rubbish he was burning, almost daily, ALL year round. It got fed back to the internal police, whom tested his drops, and found none of his mailsort was being delivered. Upon raiding his home, they found mail sort 3 stacked from FLOOR TO CEILING in nearly EVERY room. His shed and garage were full, his hallway, spare bedrooms Ect. Every spare space was taken up with stacked mail, floor to ceiling. Apparently, you couldn’t move in his house for mail, everywhere! Mail he had agreed to deliver, and was paid extra for. Granted, most people just throw it away, but that’s not the point. He’d been storing it for years, ran out of space. Then started dumping it in woods. It ended up being found by a member of the public, and ended up being front page news in the local paper! He knew his time was up, so started trying to burn it, whilst that knock on his door , seemingly, never came. So, he continued trying to burn it all. Neighbours were complaining, and wondering what he was burning , knowing he was a post man. Suspicion well aroused, they complained to anyone who would listen. Eventually, the knock on his door came. The most mail ever withheld and stolen. Go to prison do not pass go! Another stole cds and videos from the Britannia music club. It was shocking. People whom, you’d least expect! One day , I got into work about 5:30 am, for over time, as I was contracted for late shift, so never left till around 21:40 5 days a week, and doing half days overtime, Saturdays and Sundays, week in, week out. No one else wanted to do the hours, and I was engaged, no mortgage, no children, nice Jaguar, loved the money, and got used to it, so I lived there, at work, being home for 8 hours a day, Monday to Friday. I was usually sorting and segging mail, that should have already been done by people, whoms duty it was, but due to laziness, they ended up paying for it 3 times over! Mismanagement was rife, in my days there. This day, a manager I was friendly with, whos son my fiancée knew, walked into the registered mail locker, after noticing the door ajar. Upon entering, he saw another manager, with the safe open, stuffing bundles of cash into his jacket. About 30k he stole. He tried to beg and plead his way out, saying he’d never do it again, had never done it before, but the manager made a citizens arrest, and called the IB, (internal police). The registered locker held driving licenses, registered and recorded mail, everything that had high value, along with cash, stamps, and payment books for benefits. This was obviously almost 20 years ago. Not going into specifics, as that would give away who I am, people could already work out what centre I worked at. I was the only one with a newish Jag, and lived at work. Too 3 earner in the whole catchment area. Point is, thefts happen, people you’d never suspect in a million years steal. They do it once, get away with a fiver or £20, don’t get caught, and it becomes a habit. Greed always gets em caught EVENTUALLY. The union rep in our area was a fool, putting opened envelopes onto racks, which would have been rejected by the machine he worked on, knowing they’d be rejected by the machines we worked on. Fool. It was obvious what was happening to me. I’d complained and pointed out what I thought to my manager countless times. Nothing happened. The engineers were going nuts. Their bonus was a lot higher than ours, and they too, went nearly 2 YEARS without ever receiving one, cause targets were NEVER met, and never could be. That thief cost every mech area worker hundreds of pounds annually, in lost bonuses! Theft impacts everyone. I believe the union rep got a suspended sentence at court, due to circumstances, ill mrs, lots of kids depending on his wages, Ect. He lost his job obviously, and will be lucky to ever get another. He’d worked at Royal Mail for around 20 years or more.
Mind you, the thefts still equate to nothing compared to the revenue wasted changing the name from Royal Mail to Consignia, then back again, as no one knew the name, so reverted back. Millions spent sign writing vans, latter heads and buildings Ect, only to change it back again for brand awareness. Wasted 10s of millions!!!! The customers are still footing the bill, 1st class stamp prices increased from 27 pence to almost a pound! Having to pay extra to receive your 1st class mail in a morning, the next day, as it should be and always was prior. 27 was cheap accounting you could send a letter from the top of Scotland to Devon, and have it arrive in less than 24hrs before 11am! It was silly cheap, but then the sheer volume of mail, was how it paid.
How did they not work out that Joe was a journalist when he’s constantly asking questions
As a postwoman I can tell you none of this actually happens near me pretty much only happens in London lol
Poppy Daniels - London does seem to be really bad
I wish they would make one on amazon during the pandemic, quite a lot to see there
@Spacirelei Interesting documentary from Channel 4 Dispatches in the UK - but just to point out that it covers late 2009/early 2010 when it was still state owned and a good 3 years or so before Royal Mail was privatised
If you live in Plymouth don't panic, we work fucking hard every day to bring you your shit.
This video is in no way representative of Royal Mail, it's the worst of the worst, this is shit we don't ever see.
But we get 8hrs to do 12hrs work, and we try our best man. We are constantly audited, more so than any of our competitors. If you think were shite, just imagine how much worse our competitors are with no one to answer to.
Hi mate sorry to bother you like this. can i talk to you with a serious issue about a parcel ive sent by special delivery.
I live in Scotland and we have great posties. Even though they are still doing their jobs they are also getting shafted by the management. Glasgow posties though are renowned for stealing.
I think your comment is too much SayWhatIThink, do you have any evidence this man is stealing from birthday cards, if then report your evidence to Royal Mail Investigation Dept. or shut up and don't accuse the many many honest Postal Workers.
lol
I worked for RM 3 times as a temp worker on the agency, I can say with some certainty that the problem with RM is the management and the fact they don't have a clue what they are doing and treat workers like dirt mostly. Also the other temp workers I ended up working with were pretty dumb and some couldn't even read or speak English, I don't think they even bothered with CRB checks for most of them.
My postie used to turn up whistling and would say good morning through the door or talk to me if I was outside, he's gone now and the postie is different every few months and a lot of the time they are far too busy to talk and often look depressed.
Well, here's my story for what it's worth; $38 express mail from Australia to the UK ............. arrives in UK after two days, all good ............ entered Royal Mail system and sent to wrong sorting office ........... eventually gets to UK destination i.e. HM Customs and Excise after another 5 days. For me this has become symbolic of the UK, i.e. degradation and dysfunction hiding behind an increasingly thin veneer of portrayed quality and a country trading on its past glory and until its citizens regain their pride and passion for their once great country, otherwise 'progress' and indifference will continue to drag it down.
its citizens, not it's citizens; if you want to rant and feel superior, maybe learn some primary school grammar
@@supergrahamg Hi Graham, thank you for correcting my incorrect usage of the apostrophe, which I have corrected and I promise to "learn some primary school grammar" to help me with my ranting and said quest to feel superior. In return, I only wish I could do something about your boorishness but such personality traits are often indelible hallmarks of one's character and upbringing, so I can only live in hope that you and indeed, the UK's Royal Mail will find a way to improve. Good luck to you both.
PidLive I wish we had the laughing emo's for TH-cam too as this has just caused me heaps of laughter. Thanks it did me good! :)
Was watching an old 1960s black-and-white episode of Coronation Street recently, and one of the characters in The Rover's Return (the local pub) was wearing an impressively smart uniform. I didn't know who he was, but assumed he was a senior army officer or something. Turned out he was the postman, name of Frank Barlow.
Nowadays, several of our local postmen wear shorts, and are covered in tattoos. Evolution seems to be going into reverse...
The manager sounds like he knows how to dip into those envelopes 🤔 and telling the new guy how its done!? Well done 🙄 😐
Kaz Joseph It’s obvious, anyone with a brain would be able to think of something like that.
Had a £200 watch being delivered, the guy said he came to my door 5 times but never once did I see him, the 6th time he came, he gave it to my neighbour saying the address was wrong on the package and that it's actually for them, my neighbour thinking apostman wouldn't lie, send it back to it's return address, it never turned up there either since it got lost in the post office. Thankfully, they gave uys a refudn and persued the post office for the lost items, last I heard they got the money for it through the court.
Wow, so thats how postal workers are in the large town's and cities. Thank goodness for rural postmen, who do know their customers and areas of delivery, are honest and are not work dodgers!
3 1/2 years later - I wonder if it's improved there at that location
certainly seems ok in my area - the service is good here