HONEST Review. This makes my #3rd PRUSA Printer purchase in 5 years. After waiting since Nov 21, 2021.. I finally received my August 22, 2024 full factory assembled Prusa XL 5 Tool head printer yesterday. I carefully took my time to properly follow all instructions to assemble and set up my printer to make sure the assembly was executed perfectly. All tests and All calibrations passed and were successfully completed the very 1st attempt. All showed green check marks and heated properly for all 5 heads. All filaments we’re also loaded 1st try to all 5 heads and extruded PLA in all five heads successfully the first attempt. My first test print was also perfect and flawless. I could not have been happier, and I was glad I took the extra time to make sure it was perfect. My second attempt was to print the PLA, PLA, Flex wrist CT scan model that comes on the flash drive with the printer, but my # 2 head suddenly gave an error message on the screen and the printer shut off and rebooted. The same error message appeared after booting that the thermistor or heat resistor wire has a problem and may be damaged? How, This was just a few minutes after all 5 heads had just heated and passed calibration tests and extruded PLA seamlessly. How is this possible? Nothing touched the printer. I stayed up trying to troubleshoot last night for two hours and spent another hour and a half this morning and an hour just now with support agents attempting to figure out how this went from functioning perfect and passing test to failing without the printer ever being touched, to an error? I spoke with 2 Prusa customer support agents who are unable to understand how to help me and make this right. This is very frustrating after 5 hours of careful assembly, I've lost 4-5 more hours trouble shooting the defective #2 Nextruder after it had just heated up and passed calibration. I asked PRUSA for help and support and tried to explain as friendly as possible that I can't waste any more time on this. I sent pictures and asked to please help me and make this right so I don't lose any more of my time on my brand new $5000 printer. Prusa's solution WAS NOT to overnight me 1 fully assembled Nextruder Replacement with a little store credit or to include a couple extra boxes of filament for the troubles I've had and loss of time on a brand new factory assembled unit, but instead they asked me to carry the burden and do all the work to spend another 2-3 hours 60 steps, disassembling the defective Nextruder, along with another perfectly working Nextruder and swap parts and reassemble to narrow down which part component is defective. And if that does not work, they want me to move on the dissembling both Nextruders again and swapping the next parts to check which adds another 2-3 hours. Keep in mind, I paid $500 extra for FULL factory assembled unit so I did not have to deal with issues or worry about each individual part or waste time making it look as clean as they can from the factory. I don't want to have the burden of not routing all wires and tucking lines back as perfect as they did because I am not as good as they are. Plus I'd have to recalibrate everything again afterwards. I'm a loyal Prusa customer for over 5 years, buy their Prusament filamnet regularly and have convinced my friends and others to purchase Prusa. Is their support satisfactory ? I feel this is not right and unacceptable. Am I off here to expect Prusa to replace the defective Nextruder with a new fully assembled unit like I originally paid for? It's business. I have to support my customers this way in my business, or I'll lose customers to my competitors who also offer this type of support. I'll remove this review once PRUSA steps up to the plate and takes ownership to make this right. Does this seem fair to deal with on a brand-new factory assembled unit or should PRUSA do the right thing here?
Wow, bad luck, but i can imaine, this can happen ... 😐 ... i mean, they should send to You brand new Nextruder ("kit")ans after swap (if it will solve the issue), they should receive from You the defective one. In a mean time You can try to reconnect the defective one (#2) with some other You have on a machine = that should detect that the problem is in Netruder or on a e.g. board ... this way i should try to discover the issue. Good luck!
@@alpantone i mean, that they need to do a modification on a XL Nextruder "S" with another "big" blower fan position ... 😏 ... for multi tool head XL's, of course ... 😆
Do you know what is the minimum surface measurment that one should have to put the printer on? trying to figure out if it will fit here regardless if screen is out
The shelf I have it on is 21 5/8" deep, and it's got less than one inch of wiggle room in the Y direction. I have to keep the shelf about an inch away from the wall so all the cables can route cleanly.
HONEST Review. This makes my #3rd PRUSA Printer purchase in 5 years. After waiting since Nov 21, 2021.. I finally received my August 22, 2024 full factory assembled Prusa XL 5 Tool head printer yesterday. I carefully took my time to properly follow all instructions to assemble and set up my printer to make sure the assembly was executed perfectly. All tests and All calibrations passed and were successfully completed the very 1st attempt. All showed green check marks and heated properly for all 5 heads. All filaments we’re also loaded 1st try to all 5 heads and extruded PLA in all five heads successfully the first attempt. My first test print was also perfect and flawless. I could not have been happier, and I was glad I took the extra time to make sure it was perfect. My second attempt was to print the PLA, PLA, Flex wrist CT scan model that comes on the flash drive with the printer, but my # 2 head suddenly gave an error message on the screen and the printer shut off and rebooted. The same error message appeared after booting that the thermistor or heat resistor wire has a problem and may be damaged? How, This was just a few minutes after all 5 heads had just heated and passed calibration tests and extruded PLA seamlessly. How is this possible? Nothing touched the printer. I stayed up trying to troubleshoot last night for two hours and spent another hour and a half this morning and an hour just now with support agents attempting to figure out how this went from functioning perfect and passing test to failing without the printer ever being touched, to an error? I spoke with 2 Prusa customer support agents who are unable to understand how to help me and make this right. This is very frustrating after 5 hours of careful assembly, I've lost 4-5 more hours trouble shooting the defective #2 Nextruder after it had just heated up and passed calibration. I asked PRUSA for help and support and tried to explain as friendly as possible that I can't waste any more time on this. I sent pictures and asked to please help me and make this right so I don't lose any more of my time on my brand new $5000 printer. Prusa's solution WAS NOT to overnight me 1 fully assembled Nextruder Replacement with a little store credit or to include a couple extra boxes of filament for the troubles I've had and loss of time on a brand new factory assembled unit, but instead they asked me to carry the burden and do all the work to spend another 2-3 hours 60 steps, disassembling the defective Nextruder, along with another perfectly working Nextruder and swap parts and reassemble to narrow down which part component is defective. And if that does not work, they want me to move on the dissembling both Nextruders again and swapping the next parts to check which adds another 2-3 hours. Keep in mind, I paid $500 extra for FULL factory assembled unit so I did not have to deal with issues or worry about each individual part or waste time making it look as clean as they can from the factory. I don't want to have the burden of not routing all wires and tucking lines back as perfect as they did because I am not as good as they are. Plus I'd have to recalibrate everything again afterwards. I'm a loyal Prusa customer for over 5 years, buy their Prusament filamnet regularly and have convinced my friends and others to purchase Prusa. Is their support satisfactory ? I feel this is not right and unacceptable. Am I off here to expect Prusa to replace the defective Nextruder with a new fully assembled unit like I originally paid for? It's business. I have to support my customers this way in my business, or I'll lose customers to my competitors who also offer this type of support. I'll remove this review once PRUSA steps up to the plate and takes ownership to make this right. Does this seem fair to deal with on a brand-new factory assembled unit or should PRUSA do the right thing here?
Wow, bad luck, but i can imaine, this can happen ... 😐 ... i mean, they should send to You brand new Nextruder ("kit")ans after swap (if it will solve the issue), they should receive from You the defective one. In a mean time You can try to reconnect the defective one (#2) with some other You have on a machine = that should detect that the problem is in Netruder or on a e.g. board ... this way i should try to discover the issue. Good luck!
Nice work! Keep up the video's! I hope Prusa will release a XL mk2 or a XLs upgrade kit. (with the same + some extra upgrades as the MK4 just got)
If there's an upgrade kit for the XL, I will be the first in line for it!
@@alpantone i mean, that they need to do a modification on a XL Nextruder "S" with another "big" blower fan position ... 😏 ... for multi tool head XL's, of course ... 😆
Do you know what is the minimum surface measurment that one should have to put the printer on? trying to figure out if it will fit here regardless if screen is out
The shelf I have it on is 21 5/8" deep, and it's got less than one inch of wiggle room in the Y direction. I have to keep the shelf about an inch away from the wall so all the cables can route cleanly.
Bauteilgebläse für den XL