Fox Shock Noise - Float X2, My Experience
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- เผยแพร่เมื่อ 25 ส.ค. 2024
- Not a noise you want to hear coming from any shock, but it is repairable! This noise started randomly when I was riding down my local woods. Not only did the shock sound horrible but the rebound became inconsistent. This noise happened both in firm and open compression mode.
After a short call with Fox UK, they suggested I send the shock back to Fox to be inspected and hopefully fixed. I sent the shock back to Fox and had it back within a week (posted Friday and had it back the next Wednesday) working as it was, when the shock was new.
I was told by Fox that the shock had cavitated and needed a new seal to fix the issue. I was not told which seal this was but I was told a few different things could cause this issue. I was also told a thorough service will sometimes solve this problem but it’s hard to say without the shock being inspected. Luckily my shock was in warranty and only cost me the postage to post the shock to Fox. At the time of making this video a full service from Fox would have cost £120 (UK GBP) and this includes the return postage. By the sounds of things this unfortunately isn’t something most people will be able to do at home and in most cases sending your shock to Fox will be the best option.
I hope this helps a little but if you have any questions please stick them down below and I will do my best to answer them.
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Thanks for making this video. I own the same shock so ill be on the lookout for unhealthy sounds. Good to know that the out-of-warranty service is affordable.
Glad it was useful, although I hope you never have this issue, scared the life out of me, haha. Not sure how common it is but it has happened to me once in 2 years
A year later and the X2 is still problematic. The internet is full of stories like this. They need to be recalled.
Since having mine fixed, it has been faultless, however I feel I could be in the minority. How many times have you had this issue? Has it been back on warranty?
@@JakeBrookesBiking they seem to be inconsistent, my dads has lasted a couple years without problems but I know other people's whose have never worked
@@topgbikingohh no. As time goes by there seems to be more people with this issue than without. Hopefully Fox find a permanent solution soon! 🙏
Had exactly the same issue (cavitation... oil and air mixed) at the beginning of spring this year. Just a few days within warranty. Serviced the top part myself, but didn't have the tools or experience to get into the lower inners. Fox (Silverfish) sorted it for me, although they were busy back then and took around month. It's been good since though!
It scared the life out of me when it first happened. I was very lucky like yourself… a week off the end of the warranty period . I’m glad you got it sorted 😊
The sound is air in the oil on the top side if the IFP piston.
Thank you for this, whatever it was, Fox managed to get this sorted for me 😊
My brand new X2 made the same noise. I just thought it was normal for that shock, until I did a bike demo last weekend. I immediately took my bike to my LBS and it was ready the next day. Unfortunately I had to eat the cost of the rebuild, but I was only without my bike for a day. 2 of my local bike shops said that see this issue all the time, even on brand new bikes with the X2. Fox needs to issue a recall.
I’m gutted you had to cover the cost but glad you got it sorted! Great you only lost the shock for a day too! Did you notice any performance difference?
Please subscribe Steven 😊
@@JakeBrookesBiking in my situation, it felt like a totally different shock. I'll be putting a Shockwiz on it this week to get it dialed. Currently, I'm using the recommended settings from Pivot.
@@stevenspevere2217 Brilliant! Thank you for this. Please let me know how you get on with the set up. I’m interested to see how much different the suggested setting are to what you prefer 😊
I had this happen this last sunday after my first descent. I also had oil leaking from where the shaft meets the eyelet assembly which was fairly alarming. Off to Fox we go for some out-of-warranty work. Euch.
Ohh no 😳 I hope you get this sorted quickly. Please let me know how you get on!
My rear suspension is making the 2nd noise. The softer more airy type noise when its pushed down. I'm afraid I'm gonna crack something if I keep riding but, its not completely bottoming out. Only making contact when I push down on the bike
Hi Rebecca, personally I would get your shock sent in to Fox for a service. How old is your shock? Is it in warranty still?
have this happening on my 2021 x2 and recently in my 2021 DPX2 / took apart the DPX2 ( similar IFP ,internal floating piston , ) and it def had aerated fluid , 90% of the time it’s either the IFP seal that gets overheated and dries out/ leaks air into the oil ( the ifp piggy back is where most of the heat goes in these shocks ) or the seals towards the bottom of the main fluid piston towards the air spring side ( not as likely ) . Using some slick honey / or sram butter on the IFP and other sliding seals hells extend the life A LOT longer in addition to the squirt of float fluid or 4WT they call for during assembly . My newer 2023 X2 seems to have updated seals and more lubrication on it / did a full tear down to inspect the IFP and modify the travel to fit my Capra , so hopefully it’s becoming solved now .
Hi Mark, thank you very much for this. Hopefully it’s sorted on the newer models 🙏 What did you need to do to make it fit your Capra out of interest?
Thank you for doing thus video. I have the same issues. My rockshox Sid dual air makes the squishy water sound with grinding at the same time. The sounds vibrated through my hollow carbon TREK YSL frame as if it was coming inside the frame.i really thought there was water or oil inside the frame 🤣 Funny things about carbon frames. It soakes up any vibration and amplifies it within. I took my extra fox coil shocks and replace it. The sound went away.... so the culprit is the CAVITATION in the shock like the owner of this video have mentioned. I'm so glad I found his video. Thank you very much.
You are welcome, I’m glad you found it useful 😊 Hopefully you get your shock sorted soon so it can be refitted. Please Subscribe 😊
Hi mate, great video!
Your shock doues a high „ringing“ noise by the 1:05-1:10.
is this Noice normal?
Thank you!
Yes this is normal 😊
This was very helpful thanks I have the same shock and it’s making the second sound however I bought my bike off Facebook but I still have contact with the seller so I am contacting them to see if it’s still under warranty given it’s a 2021 bike
Hello, I’m glad you found this video useful 😊 Hopefully the seller is helpful and you get this sorted quickly! They are fantastic shocks when they are working properly 👌
@@JakeBrookesBiking did you go through the warranty evaluation process?
@@jugsx492 Yes I did, I contacted Fox here in the UK and I got it sorted, simple and easy process. The guys at Fox were extremely helpful.
Had this issue on 2 X2 Performance Elite Shocks on different bikes after just 200-300km on each of them. Sold them with the issue and got a coil :D
Ohh no, unfortunately this issue seems to be very common. What coil shock did you settle ok?
@@JakeBrookesBiking I bought the 2023 Rockshox SuperDeluxe Coil RC2T damper for both bikes. Working great on both.
@@RoughRidersMTB Brilliant, thank you! Have you fitted a standard coil or a progressive one?
@@JakeBrookesBiking Just the standard metric rockshox coil spring. Both the rear ends of the reign e+ e-mtb and my forbidden dreadnought are progressive enough to make the coil damper work pretty good.
@@RoughRidersMTB I’m glad they are working for you. Much more reliable than the x2 as well. It’s a shame Fox haven’t solved the issue 😞
Exact same thing happening on my brand new x2 shock, 3rd ride and it’s making that sound on the rebound.
Ohh no, gutted you are suffering from this. Are you still in warranty?
is an x2 is normaly dead silent ?
@@sebastiengiovannelli8556 hello, usually they sound like mine did after the service. They are not all silent but they are not noisy like this one was at the start of this video.
My fox shock from Trek (diffrent model then ur's) makes the same noise, but only if the shock wasn's used for a few minutes and it goes away after a few strokes in the shock. Do you guys think that this is a problem?
Hello, thank you for your comment. As long as when you ride the performance is consistent then no, it should not be a problem 😊
Is your shock the newer model?
Had the same problem. So i send it to fox, they made the service and it worked fine for like 2-3 months befor making the same noise again.
Was out of warranty so i paid the service. But now im hesitating because i dont want to pay again and then 3 months later face the same issue. 👍🏽
Hello 👋 Thank you for sharing this. Unfortunately this does seem to be a common theme - shocks not lasting long after a service before making this noise again.
If the rebound and overall performance is consistent and unaffected. Then I would save your money and just use the shock as it is 😊 I know the noise is annoying but if the performance is the same then I would just use it.
I hope Fox find a solution for this in the future
Looks like mines starting to do this (not as bad as yours yet though). Only 6 months old/ 600miles of riding. Have you thought of an alternative? I don’t fancy a £120 bill every 6 months just to rebuild it!
Sorry to hear you are also suffering from this. Since this has been sorted I have not had any further issues, so I have not looked into an alternative. Is your shock not still on warranty if it is only 6 months old?
@@JakeBrookesBiking yeah still in warrant thankfully. However, I bought the bike from Tredz and they’ve thus far ghosted my emails to their warranty department, so I’m not expecting a quick turnaround.
It’s a little more reassuring that yours seems to be ok since the rebuild, so fingers crossed mine is fine after as well.
@@Synysterjmz that’s great it’s in warranty! Have you tried contacting Fox directly?
I’m a little surprised with Tredz there as I have always had a great experience with them 🤔
@@JakeBrookesBiking I’ve only had one other warranty claim with Tredz before for a drivetrain issue and to their credit they did send me out a replacement part.l pretty quickly. However, I’ve emailed them twice now in a few days and not even had an acknowledgment. I’ll give them a few more days to respond but I might just go to Fox direct at this rate, as they responded to me instantly when I messaged them explaining the situation. Maybe I’m just being a bit impatient because I wanna hit the trails at the weekend 😂😂
i have this issue too 😢
@@jml_mtb ohh no, is it affecting the shocks performance?
I have the exact same noise on my float x factory, i got it sent away, it came back smooth and silent, rode it for 15 minutes and the noise came back, havent sent it back yet
Hello, sorry to hear it hasn’t been a permanent fix for you. It seems to be pot luck weather or not this fixes the shock permanently. The noise has just come back on my shock but I’m selling my frame soon and the shock will be going with it (I think)
Have you contacted the service centre you used to see if they will do it again?
Thanks! My shock is equal😓
Ohh no, is it under warranty?
@@JakeBrookesBiking yes, is a new Bike😢
@@chiappinimichael2 hopefully it can be sorted quickly on warranty. Since having mine serviced and fixed I haven’t had any issues at all. It has been working perfectly, hopefully this will be the same with yours! 🙏
@@JakeBrookesBiking I hope they fix it at their best! Thanks again!
hey man, i just bought a bike with this shock and it makes a sucking sound, not as bad as you but still odd. i havent had time to touch the rebound but at this point in time its quite slow as the original owner used it for jumping. could this just be because the rebound is slow making it suck a little bit more?
thanks for the vid it is helpful.
Hello, thank you, glad it was useful 😊 Without seeing your shock, it’s hard to say. I would try removing some of the rebound to see if it is any different. If the rebound is consistent throughout its stroke and the rebound adjustment works, I wouldn’t worry too much about a little noise 😊
hi, my x2 makes the same noise, but in your opinion this noise can affect the performance of the shock or is it just a matter of noise?
When this happened to me the rebound felt inconsistent as well as having the annoying noise. However some people seem to have noticed a difference in performance and others just seem to have the noise.
Did Fox do a full factory service on it? Or just a air canister service
To be honest I’m not entirely sure. I presume a full service since the problem is linked to the oil and an air can service wouldn’t have solved the issue. Are you suffering from this issue?
@@JakeBrookesBiking yeah it's happening to me... I've had the shock for about 9 months. It's been making that noise for about 2weeks.
I should get warranty on it so I'll send it off to get a full factory if they can't really pin point it.
It's been really hard to find info on this. Then I stumbled on your vid... so thanks, from the otherside of the world in Australia
@@stewiejonza1363 ohh no, hopefully it’s sorted quickly for you 🙏 I’m glad this video was useful and cool your seeing it from the other side of the planet 😂 Please subscribe 😊 👊
Hi dude, thanks for the video. I just bought my first full suspension bike and my Fox Float is making that exact sound at 1:02. That’s normal right? No cause for concern? I’m super new to all of this haha. Thanks in advance! 🤙
The sound/clip at 1:02 is normal yes. No cause for concern 😊
@@JakeBrookesBiking Ok great haha, thank you!
@@Ashnno you are welcome 😊
What number did you call Fox on?
I can’t remember the exact number I called but I believe it was Silverfish UK who service Fox products here in the UK. This is the number I can find for Silverfish UK but I may be wrong 01752 843882
hello and thank you for helpful video. bought the same Shock from eBay couple of weeks ago brand new it's just been put on the bike I went out and straight away made exactly the same noise..very strange as it's brand new...🤔.. could you send me the UK fox link please. ...🚴♀
Hello, sorry to hear you are also suffering from this issue. Here is the link for the Fox UK Service centre www.silverfish-uk.com/contentpage/fox
I hope you get this issue sorted soon! 😊
@@JakeBrookesBiking thanks very much for that. a bike shop that I know is sending it to the same place. should be on the mountains in the next week. again thank you....🤙
@@mishmashvhs1354 You are welcome 😊 Take care 🚴
X2 and dhx2 are a joke everyone has this happen ,ive had it happen more than once with the same shock x2 and dhx2
Unfortunately it does seem very common 😞 have you now switched shocks or are you persevering with the x2/dhx2?
@JakeBrookesBiking sold bike due to elbow replacement but I won't be buying x2 or dhx2 ever again when I get back on a bike ,cheers
I have the float 4, but it sound like there is water in it
Ohh no! Is your shock still in its warranty period?
Thank you sooooo kuch
I guess you found this helpful? 😊
@@JakeBrookesBiking yes a lot. I have a comp coming up and I really needed to know what was happening. I’m getting it serviced now
@@SniperZ175 brilliant! Glad it was useful. If possible please can you subscribe, it’s a huge help 😊👊
I have the same problem with mine (cavitation... oil and air mixed), I send it several times to the service but the sound comes back
Ohh no, sorry to hear you have suffered from this 😩 I have only had it once and it solved the problem. Have Fox said why this may be happening?
@@JakeBrookesBiking they dont know at this moment.... i hope they solved the next service. but i think it will be expensive haha
@@MicaelRenner I hope it gets sorted soon, please let me know how you get on! 😊
@@JakeBrookesBiking after 1 year... i still have the problem. no solution from fox apart from performing maintenance which solves the problem for a couple of months.
@@MicaelRenner ohh no, I still haven’t heard of a permanent solution. Some people seem to have been lucky with a service solving the issue but most seem to be suffering from the noise coming back every couple of months of riding.
Every x2 does this lol its dirt in there is all when you ride diet gets back in there
Hello, thank you for this 😊 Unfortunately it doesn’t sound like Fox have resolved this issue with the new X2. Hopefully they will find a solution in the future 🙏
My shox makes a duck kinda sound it's only 5 months old I'm a light rider and don't do super gnar so it looks like I'm gonna have to contact fox then
Sorry this has happened to your shock Lee 😩 If it’s in its warranty period then definitely get in contact with fox. I hope you get it sorted swiftly!
@@JakeBrookesBiking forgot to up date took to my local shop today and it's not the rear shock ,I have a cable by it that comes out of the frame and then goes back in ,it was that and only made the noise when my rear shock was open how glad am I, but it sounded just the same as your s, the shop said just pop some silicone spray around that cable if it rubs on frame again thanks for replying btw 👍👍👍😃🎉 Happy days
@@lee-annmurphy9237 I’m glad it’s not the shock and it’s an easy fix 😊 Anytime Lee