As I live in Australia my nearest microsoft store is on the other side of the continent and your video is a lifesaver. I can easily understand how it happens and for someone that works with many devices, connector problems are not normally a consideration of boot up problems. I have contacted microsoft about your video on the solution and they said to me that if there are more users experiencing this problem they will put it forward as concern, so please can everyone that found this useful contact microsoft and try and help with this problem. Thanks
I appreciate your feedback. Thank you for going a step further to contact Microsoft. Hopefully enough people shares their experience as well. Glad your device is up & running.
I wondered how this amount of people had this problem and commented here and Microsoft still doesn't respond and didn't tell any thing to fix it. my surface pro3 had this problem couple of month ago. I was really hopeless and try to do some really painful for the last chance. I hit it hard, very hard that I afraid it could break. but it was my last chance. suddenly it wakes up. after a few days it went off and didin't started again. this time I pushed top right of screen hard with my thumb. just near camera and a little down. it starts again. after a few search on the net found the tip to hold surface horizontally and push its back, toward your self. it works also but still risk of breaking it. after that i turned every update off and turn auto sleep off . i turned hibernate off. it was ok for 4 month but these days problem seems to be back. I came to search if MS have any respond and there aren't any! then I saw your post. think this CPR is best way with low risk of breakage. still hope MS tells us about what the exact problem is and it's solution.!!! it is problem of many people and they have to answer.
I totally agree with you. Microsoft knows that their surface is prone to this kind of problems the least they can do is provide resourceful information about how to fix to those people who paid their hard earned money for a surface. I had to share what worked for me cause i didn't see it elsewhere. Glad it helped you.
My surface wasn't turning on this morning and I tried this after watching your video and it worked! Thank you for sharing this info and saving me a trip to the store lol
Being a paramedic, this was almost laughable..... After a failed hour trying everything else, I decided I had nothing to lose. So I tried it.... 15 pumps to the back and it's back to life! It's a miracle! Thank you! CPR saves lives!
Great googly-moogly, Chichichikito! My wife and I are eternally grateful for your video! I tried everything mentioned on various sites to resurrect my wife's Surface without success - and then tried "CPR" for 15 compressions without success. But then I finished your video and took your advice to take the case off - then it worked! I can't tell you how relieved we were to see that thing turn on after 3-4 days of trying other things. Thank you, thank you, thank you!!!!!!!! Subscribing to your channel is the least we can do!
Hey thank you! I just got a hand me down surface go that I've only had a few weeks & just now I stepped away from it & it wouldn't come back on. So I went to YT click on your video did the compressions & now it's working again. I was really in a panic so thank you so much for posting this quick fix 😄
As an IT professional with more than 20 years of experience, this has to be the most insane fix to resuscitate a dead machine....BUT IT 100% WORKS! God bless you for posting and sharing your experience from the MS Store.
😁It really is insane. Thank you for the feedback. I am glad that it is working for most people. Those guys were awesome at the MS store. True definition of customer service.
I have worked on electronics for over thirty years and heard a lot of weird stuff. After spending all morning doing button pushes to no avail, CPR actually worked. I learn new stuff everyday. Thank you. Thank you.
THIS WORKED! I tried all the rest of the fixes and nothing worked but your instructions from the Windows store. So weird but it worked. Did the CPR to every part of the back then the holding down the power button and volume up for 25 seconds, letting go of both then clicking the power button really quick after letting them go Thank you so much! Edit- It had a strange boot screen that said trusted platform (TPH) enabled was selected, Secure boot control enabled was selected, install secure boot keys was another option, delete all secure boot keys, then exit set up. I just reset it and exit.. iit turned on byut has been on a screen saying preparing automatic repair or a while now... hope it fixes it.. not sure if I selected the right things for the boot screen...
guduru it took me several times of pressing down and doing cpr. I also followed the threads that talked about the multiple different ways to get it to turn on. There are at least 4 different ways to try.
Katherine, you are a complete star to share your story! I am a reasonably techie guy, so I was profoundly sceptical. But with no other option to recover some software files I gave it a go, and of course it worked for me. But, fellow readers, take note! My Pro 2 would only stay on for a couple of minutes (especially if I touched it) or so before needing another cpr workout. So, with nothing to lose, I thumped my Pro 2 really hard about 20 x and it seems to have kept going long enough to backup my work. I used a bluetooth keyboard and touchpad so that the screen unit would not need touching, and that's how I'm writing this comment now. The problem must surely be a poor connector or similar in the internal workings which needs flexing to remake a poor connection.
My surface stopped working. I'd tried everything but it wouldn't come on, then I saw this video, did CPR and hey presto it worked! Thank you Chichichikito!
I am wordless! I was doing the CPR... not believing too much in it. My wife couldn’t believe I brought her surface 3 back to life! (Especially that she had no back up at all) Thank you so much for sharing! 😁😁😁
Oh my godddd!!! You’re a lifesaver... i’ve been searching for 6 hours how to turn it on and this was the only thing that worked!!! After all these hours.... i was starting to freak out really
Holy crap , I just tried it as my last resort before scraping it,you won't believe .. it just worked for me ..thanks a ton lady ! Appreciate you for taking your valuable time to share this information!!
IT WORKS 100%! Thanks a million! We bought this Surface 3 Pro in the US and we brought it to Turkey where we live. No customer service here. So, we went to TH-cam after seeing that MS does not help, not even in their website. We were having our doubts, but, after 6 trials of continuos CPR as suggested, the PC went on. **Suggestion: we discovered a trick... plug the device and do CPR, you'll see that the charger LED blinks every time you apply pressure. Keep doing it 15 pushes, then try turn it it on. Do not give up until it turns on**
I also have a Surface Pro 3. I've have had it since 2015 at least and never had any issues until yesterday morning. I did the online search and went through the various power button fixes multiple times with no luck but tried this and it worked! I had to try 3 times (15 compressions each keyboard off, screen down on a towel) but the third time was the charm and it powered back up. I'll admit I was a little nervous as I am not a small person and was afraid I would push to hard and break something. Thank you so much for sharing this fix...you've helped a lot of frustrated people.
OMG! It works! I had to perform CPR a few times, mind you, along with other methods - (just in case). I got frustrated and set it down. I came back and read some more comments and decided to pound on its back and then on the front. And then, it turned on! It works. Just don't give up on it. Take breaks and continue compressing and pounding all over it, front and back until the darn thing wakes up! Thanks a million, dear lady, for this valuable video.
Ffs reading through all these comments.. everyone saying 'it worked'. Either everyone is trolling on a godly level or my newly bought surface pro 4 is genuinely fucked...
I was a bit hesitant initially but after exhausting every other option for the longest time I gave the 'CPR' a try and VIOLA, it worked! Don't know why there are so many dislikes on your video, maybe those people wouldn't have wanted this little trick to get out there. Thanks a lot for sharing this weird yet effective troubleshoot. Peace.
At first I thought you were crazy, I tried for an hour to start it, but nothing worked. As a last ditch effort with nothing else to loose, I tried your method. Holy crap the damn thing turned on. WTF, seriously?????? You are a life saver as I was going to start pricing a new one.
What?? I had given up doing CPR on my SP3. I had kept it down and without hoping, I pushed the power button. The screen popped at me! It worked! Keep up the CPR. It works after a while. Thank you kind lady!
It freaking worked!!!!!! 😳😳😳😳. I bought a new charger and it stopped working on the 2md charge. I was hurt! Just did CPR and it came back on. Jesus Christ!
It actually worked! Thank you so much for posting this. I tried all of the other hacks and I was just about to give up until I found this video!! You made it happy cry today! Such a relief!
I scoffed as I watched this. I just knew the Microsoft associate downloaded a software fix and was pulling your leg about CPR. However, I go to my desk, turn my Surface over, look over my shoulders to make sure no one sees me doing ridiculous compressions on an inanimate object, and I will be danged! It worked! Thanks for posting this and potentially saving me a ton of moola.
Incredible!!!!! It worked on my 10 year old surface pro 3 !!!! How crazy!!!! I didn't even press hard and did it on my bed. And didn't even do 15 compressions. Thank you for sharing. However it turned off after 1 min and would not turn on again. Did compressions a second time and it turned on. And for the second time it shut down after 2 minutes. Weird!!!
Thank you so much for posting this video Chichi!!! I tried everything (except the freezer trick) to get my dead Surface pro to turn on, nothing worked. I finally found this video and was skeptical but thought I'd give it a shot. Wow!!! It worked like magic! I couldn't believe it. First thing I did after it turned on was to change the hibernation & sleep settings so that it never sleeps or hibernates and now I do a total shutdown every time I'm done using it and haven't had a system crash since. I think this is related to the "sleep of death" bug that's affecting about 300K surface pros. Microsoft should address the problem and fix this issue. It's criminal that the company can sell me a $1300 product with a built in bug that can randomly turn it into a useless brick. At the very least the setting defaults should not be set so as to allow the system to do an update when there is not enough power left for it to complete since that results in a total system crash. Microsoft tech dept.s only suggestion was for me to pay $450 for a refurbished SP!!! What a scam! Shame on you Microsoft.
I am glad that it worked for you. I never heard of the freezer revival or sleep of death. Thank you for sharing. 100% agree that microsoft failed on this one. Thank you for your feedback.
I recommend doing the CPR thing for everyone!!!! I honestly was about to give up on my surface pro 4. I looked around at a couple of vids on TH-cam and what they were telling me to do didn’t work for me. My screen was dark and unresponsive. It wouldn’t turn on no matter what I did and I was getting so frustrated. So I tried the CPR thing that she suggested and it actually works!! I almost cried because I didn’t want to feel like I wasted all the money that I spent on this thing. Thank you so much for this!!!
Bonjour from Montréal. It worked for me :) after trying the steps 1 & 2 with the power & volume buttons with no luck, I tried CPR; compressed it 15 times, still nothing. flipped it around, tried 15 more by gently compressing on the screen side, and it came back alive. Thank you for posting.
Listen My Queen...you just saved my life. My daughter received a hand-me-down laptop from her uncle RIGHT BEFORE we went into quarantine. This morning she woke up and it wasn’t working and while I was calm but mama angry on the outside, I was freaking tf out on the inside. I went through all the paces and nothing. I knew there was some sort of disconnect because I got a sound when I disconnected/reconnected her usb mouse, but still had a black screen. I was all ready to call my husband at work when I stumbled upon your video in an article. Man can I tell you that this ish worked! I have a Surface Book 2 and with the keyboard attached, I did 25 compressions on each side, while listening to see if something clicked or sounded like it was being pushed together. I heard that sound several times and when I was done, I opened it back up. It still had a black screen, but I rebooted it and BAM! It worked. I can’t thank you enough, and wish I could give you a big hug.
My surface hasn’t switched on in over a year, I watched this video and laughed. Thought I have nothing to lose and tried it. I couldn’t believe it worked 😂😂 well done and thanks for sharing this info, you’re a hero
OH MY GOD IT WORKS! I left it for a while tho and it slept and didn’t turn on again but i smacked it on it’s back again and it worked. I guess I’ll have to turn off sleeping. Thank you so much you’re a life saver I love you :’)
This is interesting! I have experienced this a many times with my Surface Pro and the process of waking it up is the funniest and weirdest experience I have had so far in my life! ***Waking up a "DEAD" Microsoft Surface Pro 3! - Deep freezing!!*** I found this info online (can't remember the site now) and I CAN CONFIRM that on more than four occasions, it has never failed. I literally don't worry every time my SP3 doesn't wake up. I am rather more interested in why it just plain refuses to wake up and most normal resuscitation methods fail! PROCEDURE: 1. Get a cellophane paper (plastic bag ) and wrap it around your SP3. Be sure it won't allow water to get inside! 2. Drop the wrapped SP3 in the freezer (yes freezer!) and leave it for 1 to 2 hours to freeze (I normally do just over an hour) 3. Retrieve your "frozen" device and set it down to cool for about 30 to 45mins (wipe off any condensation you may notice) 4. After this time, proceed to turn on the device and you will most likely be pleasantly surprised! IMPORTANT: I TAKE NO RESPONSIBILITY FOR ANY BROKEN OR DAMAGED DEVICE FOLLOWING THIS PROCEDURE! I SAW IT, I TRIED IT, AND IT WORKED FOR ME (EVERY TIME). IF YOU HAVE GOT THE HEART TO DO THE CRAZY LIKE I HAD, YOU MAY GO AHEAD BUT BASED ON MY RESULTS, I SUPPOSE IT COULD WORK FOR YOU. You can do more findings online about this method. If anyone tries this and it works for them, you can also confirm it here.
Thank you!!! You could knock me over with a feather right now...this worked. Surface dead for a week, one try of CPR and it pops on with one push of power button??? Really thought this was a joke at first.
Wow. Thanks so much. It worked. Thank goodness you posted this. Tried ALL the Microsoft and other support options with power, volume, control shift windows b key . NADA, ZILCHZ. Your CPR suggestion worked.
I would never have believed that this would really work. Mine would not turn on for about I month. I bought a new laptop but needed to gt some files off the Surface Pro 3. It really works! Thank you!
I had the same problem, with the out of the box refurbished Surface Pro 4 Microsoft sent me as a replacement of my old one, after I dropped it and cracked its screen (there isn't official Microsoft Repair in my country). After a few hours of trying every troubleshooting tip I found online, I stumble upon your video. At first I was like "she must be trolling, there is no way, this does not make any sense. On the other hand what do I have to lose besides looking stupid, alone, in my room..!". Long story short, it worked!! (it took 2 attempts actually). I don't know how to thank you enough beautiful lady! Cheers!
Thank soooooo very much. This is the second time am having this issue of my surface pro 3 not turning on after the battery goes off completely. The first time, it was off for about 3 days then I took it to the store where I got it from, PCWorld. They were not able to do anything about it and I was told that it cannot be repaired. I was so devastated, as I just had it for about 2 years. I decided to take it to the local computer repair store. I told the guy at the store that my pc won't turn on. He pressed the button and it came on. It went off this morning and no matter what I tried it wasn't coming back on. I did the cpr and I have it working again. Thank you.
IT WORKS!!!!! Thank you so much. You've saved my time and effort. I had to go without my SP3 during finals, and I was finally going to the store today to get it fixed. However, I tried your video first, and it worked beautifully. Thank you. What I did: -2 sets of 15 compressions. (The first one didn't work but the second did) -power and volume up button
Oh! That's different >"2 sets of compressions".....We are literally bringing our surface back to life🤣.......Microsoft why? .....Thank you for your feedback. I am that someone will find it helpful.
I gave up on my Surface Pro 4 five months ago after trying all the tricks. I came across this video for some reason and I thought its a fake video. Anyway gave it a try, wow seriously? it worked. My dead surface came alive. Thanks for posting this video. I wish I had seen this video five months ago. Love you so much and thank you!!
As I'm an expert in international real estate business in Korea I tried this after watching your video and... It worked! Thanks for saving my times on weekend. Lol
Holding down the volume up and power buttons at the same time for 15 seconds worked for my pro 4. My laptop wouldn't power on and I noticed it was warm. Pressing the power button wouldn't turn on the device. Pressing vol. Up + power x 15 sec worked. Thank you.
I had a DEAD Surface Pro 3....DEAD...Even went to the Microsoft Store....they tired...nice folks too...but nothing...tried every button....I had no warning the surface was going to die...but watched this video...did the CPR....two hands.to the back of the surface ...15 times...not too hard but firm...GUESS WHAT...IT TURNED ON....AMAZING.....THANK YOU!!!!!
I'll admit I thought you were joking... then I got my SP3 to turn on doing this. Felt so odd as i work in computers and don't normally think to do something like this haha. But it worked... I am shocked.
This lady saved me a lot of hassle and money. I tried all the recommended fixes by Microsoft and those on Google. Nothing worked and then I tried CPR and viola! Thank you very much.
Tried every other combination of things on the web to "fix" this problem, or at least get it back on. Looked at this because it is a relatively short video...and it just worked for me. Thanks for taking the time to post this. Saved me many hours looking for other solutions.
It's 4 am and I can't believe it . Really speachless. My surface went to dead brick mode just a day before important presentation and I can't sleep all night . I googled lots of things nothing worked . This trick was last resort . I tried it with literally zero Hope . It worked . Initially it booted up but stuck in bootloop but anyhow I managed to log in and save my data to cloud storage . Thanks a million tonn
I cannot believe I'm saying this, but this worked on my Surface Pro 4 this morning. I was about to throw it away two weeks ago, because Microsoft wanted $400 or $500 to replace it, and it was dead, dead, dead. I tried every button combination, different chargers, etc.. Nothing. Then I find this crazy video. I could barely bring myself to try it. BUT. IT. WORKED!!!!!!!!!!!
Before I going to maintain my surface pro 4 I fortunate to found this video. When I get the cost(2800RMB = 420USD 3 party fix or back to factory 3600RMB = 540USD ) from the maintenance manager in shanghai local city, that I decided to try this method(CPR), and in finally it's working on my surface pro 4. But before doing this, I have think about the principle how it work with, and I have checked lot of fix video and I notice that the Lithium battery is the core for. And CPR is just active Lithium battery and let it recovery. My case is = Long time not use = Long time not charge = But in this before every thing is working well. I bring my case and hope it can help somebody to find some thread.
In finally my SP4 has the charge socket problem, and I send it to Shenzhen to fix it. And it cost me 240RMB parts replacement + 100RMB fare. The very important thing is my battery is working well. So i need to clarify this, hope the comment of above that not make misleading you.
It first I felt so silly doing this But honestly I ran out of ideas and I had no other choices😶 It WORKED. My charger stopped working And I got another one and still it didn’t charge . When I did this it actually brought it out to life again 😍😍 thanks شكرا Merci Gracias 🙏
Holy cow! I couldn’t get my surface to turn on and I tried everything. I was about to take it to the store when I tried this as a last resort. I can’t believe it worked. I told my friends and we were all laughing that I just gave CPR to my computer. You are lifesaver. Thank you so much!
I live in Fiji, very isolated, no microsoft office anywhere in the pacific. This worked!! I tried all other options. I had IT dept suggesting things that did not work. This did. Thankyou. Thankyou. Thankyou.
Hello from Paris, France ! I had exactly the same issue. I tried everything I could find on the web, to no result. Hopefully I found your video. And... it just worked ! The problem should be a loose connector or a bad contact inside. Apart from that, I love Arizona, and Sedona is so nice ! Thank you soooo much sharing this tip !!
Tried pressing the turn on button and the low sound button at the same time for about 10 sec and pro 3 surface booted back to life. Can't figure why this happened first time after an update. This technique is the same in an Android phone that would not turn on. I barely used this laptop because more of inconvenience when using the physical keyboard as I need to prop the back legs on a table instead of my lap. Should have purchased a chrome book instead for my type of light usage.
I was very skeptical, but this actually worked. Thank you so so much, saved me so much time and aggravation. Microsoft, this is the first and last product I ever buy from you.
My fellow Arizonian sister, this actually worked!!! Thank you all the way from Laveen!!! I almost stuck it in the freezer, but this was quicker and easier 😏
You have to do cpr because the battery connections where not making good contact with the board. They have special spacers in the tablet that also may shift. These special spacers help the board make good contact with the battery. The contacts are also compression contacts and need to be seated properly. The only way to fix it permanently fix, is to take out the display screen and re-seat everything . The only problem is it is very easy to crack the display when doing this . Do a few compressions and that usually works. Hope this helps.
I just bought a surface pro 6 and after 2 days it didnt want to turn on anymore. Every time i would try to turn it on, the windows logo would show up followed by a low battery icon. I gave it the 15 compressions on the back and it turned on again. I cant believe this actually worked. Thank you!
I cannot believe this worked. Thank you so much! I was going crazy troubleshooting everything. I just pressed all over several times. Still can't believe it worked. You are a saint for posting this.
Same problem....I plugged in my wireless mouse and boom...started right up .I was so scared I lost everything. But I'll try this too in the future if it happens again 👍👍👍
You have got to be kidding me!! Just bought a new Surface Go a month ago. Wouldn't turn on at all today. Did CPR...and boom...working again! Thank you very much!
Thank you so much for this advice. The CPR actually worked! Like you I had tried everything. Cant believe that the CPR worked - amazing!!! Thank you so much. Katherine
No fucking way. I thought this was gonna be a bunch of bull shit, but I did 15 compressions and it actually powered on. I'm stunned. It actually worked!
Holy Shit! it worked... thank you so much my lady. I am so grateful to you. I tried all tricked from the internet and none work, now you just saved my son machine. Thank you so much!!!. Good bless you.
😊 I am so glad it worked for you. I had to share for anyone who had the same problem. I feel like #microsoft should add the CPR technique to their #surface troubleshooting page.
i am not gonna lie, i rolled my eyes when i watched this video, i didnt believe it. I had nothing to lose though so when i tried it, it freaking worked!! I am SO IMPRESSED!
After beginning the screen removal of my Surface to repair some chip inside, it came back to life. Great. Used it for several weeks and then dead again. More searching and found this. OK, I'll try anything as removing the screen was getting rather difficult. Well, IT WORKED! Had to do it several times but it's running and I was able to recover the docs I thought were buried in the SSD. Thanks for the share....
Wow... that's just AMAZING.. IT WORKED LIKE A CHARM. Thank you so much for sharing. It's literally the best video in this year for me and a New Year gift. I have tried freezing, to no avail. I have charged and charged with several chargers thinking the battery charging circuit had died. I even thought maybe the battery itself had packed-up since none of the 2-button resets worked. I tried to send mine in for repairs with Microsoft and since there isn't a store in the UK, it was going to set me back a whopping £500 for an after warranty repairs or replacement. I was also close to throwing in the towel altogether and buying the new Surface Pro 6 as a personal New Year gift (I might still do that, if I can convince my boss). This morning I just thought to do one more search about dead surface pro 3 and voila! Many Thanks Again.
![How to Fix or Troubleshoot a Laptop That Won’t Turn On [#3] (No Sign of Life)](http://i.ytimg.com/vi/SwoyGzpM9TM/mqdefault.jpg)
As I live in Australia my nearest microsoft store is on the other side of the continent and your video is a lifesaver.
I can easily understand how it happens and for someone that works with many devices, connector problems are not normally a consideration of boot up problems.
I have contacted microsoft about your video on the solution and they said to me that if there are more users experiencing this problem they will put it forward as concern, so please can everyone that found this useful contact microsoft and try and help with this problem.
Thanks
I appreciate your feedback. Thank you for going a step further to contact Microsoft. Hopefully enough people shares their experience as well.
Glad your device is up & running.
@@Chichichikito it was a temporary fix but now something else is wrong (unrelated).
It didn’t work for and I am on the same boat as you.
Was it the only Microsoft store at Sydney
Cannot believe it. Honestly. Incredible. Coolest thing IHave ever seen in 40 odd years of tech. Makes me think this is all a big game.
I’m actually a little mad that this worked. Literally did all the troubleshooting then this angel pops up and saves my computer. God bless you
🤣🤣🤣@ "mad that it worked".....When i was told what it took to fix it, I thought they were messing with me. So strange but it works.
Woooowwwwww! No crap, i gave it 25 compressions and voila it started!!! I almost lost my isht! All of my data was on it! Thanks!!!! Life saver!
I THOUGHT COMMENTS ARE FREAKING MOCKING AND JOKING THIS LADY AND IT FREAKING JUST WORKED...
totally worked, however, i had to do the CPR on the screen rather than the back. Cheers gal!!
I totally had the same problem where none of the Microsoft fixes worked for me. Your video miraculously worked! Thank you so much.
I wondered how this amount of people had this problem and commented here and Microsoft still doesn't respond and didn't tell any thing to fix it. my surface pro3 had this problem couple of month ago. I was really hopeless and try to do some really painful for the last chance. I hit it hard, very hard that I afraid it could break. but it was my last chance. suddenly it wakes up. after a few days it went off and didin't started again. this time I pushed top right of screen hard with my thumb. just near camera and a little down. it starts again. after a few search on the net found the tip to hold surface horizontally and push its back, toward your self. it works also but still risk of breaking it. after that i turned every update off and turn auto sleep off . i turned hibernate off. it was ok for 4 month but these days problem seems to be back. I came to search if MS have any respond and there aren't any! then I saw your post. think this CPR is best way with low risk of breakage. still hope MS tells us about what the exact problem is and it's solution.!!! it is problem of many people and they have to answer.
I totally agree with you. Microsoft knows that their surface is prone to this kind of problems the least they can do is provide resourceful information about how to fix to those people who paid their hard earned money for a surface. I had to share what worked for me cause i didn't see it elsewhere.
Glad it helped you.
My surface wasn't turning on this morning and I tried this after watching your video and it worked! Thank you for sharing this info and saving me a trip to the store lol
Yaaay!...I'm glad it worked.
Being a paramedic, this was almost laughable..... After a failed hour trying everything else, I decided I had nothing to lose. So I tried it.... 15 pumps to the back and it's back to life! It's a miracle! Thank you! CPR saves lives!
lolzzzz.........CPR saves lives and apparently surfaces too.
Great googly-moogly, Chichichikito! My wife and I are eternally grateful for your video! I tried everything mentioned on various sites to resurrect my wife's Surface without success - and then tried "CPR" for 15 compressions without success. But then I finished your video and took your advice to take the case off - then it worked! I can't tell you how relieved we were to see that thing turn on after 3-4 days of trying other things. Thank you, thank you, thank you!!!!!!!! Subscribing to your channel is the least we can do!
Hey thank you! I just got a hand me down surface go that I've only had a few weeks & just now I stepped away from it & it wouldn't come back on. So I went to YT click on your video did the compressions & now it's working again. I was really in a panic so thank you so much for posting this quick fix 😄
As an IT professional with more than 20 years of experience, this has to be the most insane fix to resuscitate a dead machine....BUT IT 100% WORKS! God bless you for posting and sharing your experience from the MS Store.
😁It really is insane. Thank you for the feedback. I am glad that it is working for most people.
Those guys were awesome at the MS store. True definition of customer service.
Hello! I did it on mine a few minutes ago and it did turn on but it keeps turning off and on, what should I do ?
Question about the charger , should it be plug in the surface upwards or downwards ?
Yup this legitimately works 😂😂
I have worked on electronics for over thirty years and heard a lot of weird stuff. After spending all morning doing button pushes to no avail, CPR actually worked. I learn new stuff everyday. Thank you. Thank you.
For those who are curious, I haven't had any issues with my surface pro since it was resuscitated in march. I will update if that changes.
THIS WORKED! I tried all the rest of the fixes and nothing worked but your instructions from the Windows store. So weird but it worked. Did the CPR to every part of the back then the holding down the power button and volume up for 25 seconds, letting go of both then clicking the power button really quick after letting them go Thank you so much!
Edit- It had a strange boot screen that said trusted platform (TPH) enabled was selected, Secure boot control enabled was selected, install secure boot keys was another option, delete all secure boot keys, then exit set up. I just reset it and exit.. iit turned on byut has been on a screen saying preparing automatic repair or a while now... hope it fixes it.. not sure if I selected the right things for the boot screen...
I did CPR to my surface pro 4 and now totally doesn't turn on so i have to get a new one for $450 because my warranty expired.
guduru it took me several times of pressing down and doing cpr. I also followed the threads that talked about the multiple different ways to get it to turn on. There are at least 4 different ways to try.
Dominick7 what are those ways so I can try again?
My God, this actually worked. Thank you so much. Like you, I tried every other suggestion from Microsoft's support site. But this worked...
Katherine, you are a complete star to share your story! I am a reasonably techie guy, so I was profoundly sceptical. But with no other option to recover some software files I gave it a go, and of course it worked for me.
But, fellow readers, take note! My Pro 2 would only stay on for a couple of minutes (especially if I touched it) or so before needing another cpr workout. So, with nothing to lose, I thumped my Pro 2 really hard about 20 x and it seems to have kept going long enough to backup my work. I used a bluetooth keyboard and touchpad so that the screen unit would not need touching, and that's how I'm writing this comment now. The problem must surely be a poor connector or similar in the internal workings which needs flexing to remake a poor connection.
Yayy!....So glad it worked for you.
My surface stopped working. I'd tried everything but it wouldn't come on, then I saw this video, did CPR and hey presto it worked! Thank you Chichichikito!
I am wordless!
I was doing the CPR... not believing too much in it.
My wife couldn’t believe I brought her surface 3 back to life! (Especially that she had no back up at all)
Thank you so much for sharing! 😁😁😁
Oh my godddd!!! You’re a lifesaver... i’ve been searching for 6 hours how to turn it on and this was the only thing that worked!!! After all these hours.... i was starting to freak out really
Holy crap , I just tried it as my last resort before scraping it,you won't believe .. it just worked for me ..thanks a ton lady ! Appreciate you for taking your valuable time to share this information!!
IT WORKS 100%! Thanks a million! We bought this Surface 3 Pro in the US and we brought it to Turkey where we live. No customer service here. So, we went to TH-cam after seeing that MS does not help, not even in their website. We were having our doubts, but, after 6 trials of continuos CPR as suggested, the PC went on. **Suggestion: we discovered a trick... plug the device and do CPR, you'll see that the charger LED blinks every time you apply pressure. Keep doing it 15 pushes, then try turn it it on. Do not give up until it turns on**
Very interesting. Thank you for sharing your tip, it will help someone out there.
Wow I thought you were pranking me but that absolutely worked lol thank you so much.
Brooooo I thought this was BS, but I tried it. IT WORKED. My first time ever commenting on a video. Crazy this actually works.
I also have a Surface Pro 3. I've have had it since 2015 at least and never had any issues until yesterday morning. I did the online search and went through the various power button fixes multiple times with no luck but tried this and it worked! I had to try 3 times (15 compressions each keyboard off, screen down on a towel) but the third time was the charm and it powered back up. I'll admit I was a little nervous as I am not a small person and was afraid I would push to hard and break something. Thank you so much for sharing this fix...you've helped a lot of frustrated people.
Didn't work for me. A couple months out of warranty and I got the middle finger
I can not believe that this actually just worked, if you are sitting there thinking this is some kind of joke just trust this amazing woman and try it
I thought they were joking too when they told me what they did but lo and behold it worked!
I cannot explain the happiness I felt this morning when I realized I didn't need a new computer. It works!!
Awwwww.......So glad it worked for you. No need for unnecessary expense.
OMG! It works! I had to perform CPR a few times, mind you, along with other methods - (just in case). I got frustrated and set it down. I came back and read some more comments and decided to pound on its back and then on the front. And then, it turned on! It works. Just don't give up on it. Take breaks and continue compressing and pounding all over it, front and back until the darn thing wakes up! Thanks a million, dear lady, for this valuable video.
So glad it worked for you. Pounding & all. 😊
Ffs reading through all these comments.. everyone saying 'it worked'. Either everyone is trolling on a godly level or my newly bought surface pro 4 is genuinely fucked...
I was a bit hesitant initially but after exhausting every other option for the longest time I gave the 'CPR' a try and VIOLA, it worked! Don't know why there are so many dislikes on your video, maybe those people wouldn't have wanted this little trick to get out there. Thanks a lot for sharing this weird yet effective troubleshoot. Peace.
At first I thought you were crazy, I tried for an hour to start it, but nothing worked. As a last ditch effort with nothing else to loose, I tried your method. Holy crap the damn thing turned on. WTF, seriously?????? You are a life saver as I was going to start pricing a new one.
What?? I had given up doing CPR on my SP3. I had kept it down and without hoping, I pushed the power button. The screen popped at me! It worked! Keep up the CPR. It works after a while. Thank you kind lady!
It freaking worked!!!!!! 😳😳😳😳. I bought a new charger and it stopped working on the 2md charge. I was hurt! Just did CPR and it came back on. Jesus Christ!
It actually worked! Thank you so much for posting this. I tried all of the other hacks and I was just about to give up until I found this video!! You made it happy cry today! Such a relief!
Woman.....AMEN !! When I heard CPR I went like yeah another joke, but it actually worked. Thank you so much!! God bless you and your close ones.
God's blessing to you too!
I scoffed as I watched this. I just knew the Microsoft associate downloaded a software fix and was pulling your leg about CPR. However, I go to my desk, turn my Surface over, look over my shoulders to make sure no one sees me doing ridiculous compressions on an inanimate object, and I will be danged! It worked! Thanks for posting this and potentially saving me a ton of moola.
😂😂😂 @"looking over your your shoulder ".....Microsoft will have you looking crazy. Glad it worked for you.
You made my day, My grandson's Surface Go was not coming up, & your CPR worked, Thanks a lot. Thanks for sharing unbelievable idea.
So glad it worked.
Thank you, so much! This technique worked. I couldn't believe it, until it actually turned on. Saved us a trip to the Microsoft Store!
CPR didn’t exactly work, but then I shook my tablet out of frustration and after that it did work. But still a big thank you for your advice!
Felicia omg I read this and u saved my life ilysfmmmm
Thank you so much for posting this video, some CPR and then gentle bending did the trick. My surface pro 3 is working again :-)
Incredible!!!!! It worked on my 10 year old surface pro 3 !!!! How crazy!!!! I didn't even press hard and did it on my bed. And didn't even do 15 compressions. Thank you for sharing.
However it turned off after 1 min and would not turn on again. Did compressions a second time and it turned on. And for the second time it shut down after 2 minutes.
Weird!!!
Maybe a few more compressions will keep it on longer.
Thank you so much for posting this video Chichi!!! I tried everything (except the freezer trick) to get my dead Surface pro to turn on, nothing worked. I finally found this video and was skeptical but thought I'd give it a shot. Wow!!! It worked like magic! I couldn't believe it. First thing I did after it turned on was to change the hibernation & sleep settings so that it never sleeps or hibernates and now I do a total shutdown every time I'm done using it and haven't had a system crash since. I think this is related to the "sleep of death" bug that's affecting about 300K surface pros. Microsoft should address the problem and fix this issue. It's criminal that the company can sell me a $1300 product with a built in bug that can randomly turn it into a useless brick. At the very least the setting defaults should not be set so as to allow the system to do an update when there is not enough power left for it to complete since that results in a total system crash. Microsoft tech dept.s only suggestion was for me to pay $450 for a refurbished SP!!! What a scam! Shame on you Microsoft.
I am glad that it worked for you. I never heard of the freezer revival or sleep of death. Thank you for sharing.
100% agree that microsoft failed on this one.
Thank you for your feedback.
I recommend doing the CPR thing for everyone!!!! I honestly was about to give up on my surface pro 4. I looked around at a couple of vids on TH-cam and what they were telling me to do didn’t work for me. My screen was dark and unresponsive. It wouldn’t turn on no matter what I did and I was getting so frustrated. So I tried the CPR thing that she suggested and it actually works!! I almost cried because I didn’t want to feel like I wasted all the money that I spent on this thing.
Thank you so much for this!!!
So glad it worked for you. 1 more surface saved by CPR :)
Bonjour from Montréal. It worked for me :) after trying the steps 1 & 2 with the power & volume buttons with no luck, I tried CPR; compressed it 15 times, still nothing. flipped it around, tried 15 more by gently compressing on the screen side, and it came back alive. Thank you for posting.
Thanks for your feedback!
Listen My Queen...you just saved my life. My daughter received a hand-me-down laptop from her uncle RIGHT BEFORE we went into quarantine. This morning she woke up and it wasn’t working and while I was calm but mama angry on the outside, I was freaking tf out on the inside. I went through all the paces and nothing. I knew there was some sort of disconnect because I got a sound when I disconnected/reconnected her usb mouse, but still had a black screen. I was all ready to call my husband at work when I stumbled upon your video in an article. Man can I tell you that this ish worked! I have a Surface Book 2 and with the keyboard attached, I did 25 compressions on each side, while listening to see if something clicked or sounded like it was being pushed together. I heard that sound several times and when I was done, I opened it back up. It still had a black screen, but I rebooted it and BAM! It worked. I can’t thank you enough, and wish I could give you a big hug.
Awwwww.....I am so pleased that it worked. Thank you for your feedback. 😊
@@Chichichikito Yes this was great. I was at my last leg. My child is pleased and we can now get through the rest of the school year.
The CPR technique actually worked for me too... Thanks for the video. ;-)
Glad to hear that. 😊
My surface hasn’t switched on in over a year, I watched this video and laughed. Thought I have nothing to lose and tried it. I couldn’t believe it worked 😂😂 well done and thanks for sharing this info, you’re a hero
You are welcome!
OH MY GOD IT WORKS!
I left it for a while tho and it slept and didn’t turn on again but i smacked it on it’s back again and it worked. I guess I’ll have to turn off sleeping.
Thank you so much you’re a life saver I love you :’)
this woman is such a LIFESAVER
This is interesting!
I have experienced this a many times with my Surface Pro and the process of waking it up is the funniest and weirdest experience I have had so far in my life!
***Waking up a "DEAD" Microsoft Surface Pro 3! - Deep freezing!!***
I found this info online (can't remember the site now) and I CAN CONFIRM that on more than four occasions, it has never failed. I literally don't worry every time my SP3 doesn't wake up. I am rather more interested in why it just plain refuses to wake up and most normal resuscitation methods fail!
PROCEDURE:
1. Get a cellophane paper (plastic bag ) and wrap it around your SP3. Be sure it won't allow water to get inside!
2. Drop the wrapped SP3 in the freezer (yes freezer!) and leave it for 1 to 2 hours to freeze (I normally do just over an hour)
3. Retrieve your "frozen" device and set it down to cool for about 30 to 45mins (wipe off any condensation you may notice)
4. After this time, proceed to turn on the device and you will most likely be pleasantly surprised!
IMPORTANT: I TAKE NO RESPONSIBILITY FOR ANY BROKEN OR DAMAGED DEVICE FOLLOWING THIS PROCEDURE! I SAW IT, I TRIED IT, AND IT WORKED FOR ME (EVERY TIME). IF YOU HAVE GOT THE HEART TO DO THE CRAZY LIKE I HAD, YOU MAY GO AHEAD BUT BASED ON MY RESULTS, I SUPPOSE IT COULD WORK FOR YOU.
You can do more findings online about this method. If anyone tries this and it works for them, you can also confirm it here.
Thank you!!! You could knock me over with a feather right now...this worked. Surface dead for a week, one try of CPR and it pops on with one push of power button??? Really thought this was a joke at first.
Haven't you heard? CPR brings the dead to life. So glad it worked for you.
Wow. Thanks so much. It worked. Thank goodness you posted this. Tried ALL the Microsoft and other support options with power, volume, control shift windows b key . NADA, ZILCHZ.
Your CPR suggestion worked.
I would never have believed that this would really work. Mine would not turn on for about I month. I bought a new laptop but needed to gt some files off the Surface Pro 3. It really works! Thank you!
It sounds crazy but it works!
I had the same problem, with the out of the box refurbished Surface Pro 4 Microsoft sent me as a replacement of my old one, after I dropped it and cracked its screen (there isn't official Microsoft Repair in my country). After a few hours of trying every troubleshooting tip I found online, I stumble upon your video. At first I was like "she must be trolling, there is no way, this does not make any sense. On the other hand what do I have to lose besides looking stupid, alone, in my room..!". Long story short, it worked!! (it took 2 attempts actually). I don't know how to thank you enough beautiful lady! Cheers!
CPR on computer does sound like a trolling vidoe🤣.......I'm so glad it worked for you.
Thank soooooo very much. This is the second time am having this issue of my surface pro 3 not turning on after the battery goes off completely. The first time, it was off for about 3 days then I took it to the store where I got it from, PCWorld. They were not able to do anything about it and I was told that it cannot be repaired. I was so devastated, as I just had it for about 2 years. I decided to take it to the local computer repair store. I told the guy at the store that my pc won't turn on. He pressed the button and it came on.
It went off this morning and no matter what I tried it wasn't coming back on. I did the cpr and I have it working again. Thank you.
So glad it worked for you. I am curious to know, is it still working?
You are a life saver! I thought my kids broke it, CPR worked. Thanks From Australia!
Glad to hear that it worked. 😊
IT WORKS!!!!! Thank you so much. You've saved my time and effort. I had to go without my SP3 during finals, and I was finally going to the store today to get it fixed. However, I tried your video first, and it worked beautifully. Thank you.
What I did:
-2 sets of 15 compressions. (The first one didn't work but the second did)
-power and volume up button
Oh! That's different >"2 sets of compressions".....We are literally bringing our surface back to life🤣.......Microsoft why? .....Thank you for your feedback. I am that someone will find it helpful.
I gave up on my Surface Pro 4 five months ago after trying all the tricks. I came across this video for some reason and I thought its a fake video. Anyway gave it a try, wow seriously? it worked. My dead surface came alive. Thanks for posting this video. I wish I had seen this video five months ago. Love you so much and thank you!!
As I'm an expert in international real estate business in Korea I tried this after watching your video and... It worked! Thanks for saving my times on weekend. Lol
I swear to God it actually wooooorkkkeeed for me...like pressing across the entire back and it just worked 😍
That's just weird! It actually worked (while doing it, I was: I can't believe I'm actually doing this! :D) .. thank you for sharing this
Holding down the volume up and power buttons at the same time for 15 seconds worked for my pro 4. My laptop wouldn't power on and I noticed it was warm. Pressing the power button wouldn't turn on the device. Pressing vol. Up + power x 15 sec worked. Thank you.
I had a DEAD Surface Pro 3....DEAD...Even went to the Microsoft Store....they tired...nice folks too...but nothing...tried every button....I had no warning the surface was going to die...but watched this video...did the CPR....two hands.to the back of the surface
...15 times...not too hard but firm...GUESS WHAT...IT TURNED ON....AMAZING.....THANK YOU!!!!!
So glad it worked out.
I'll admit I thought you were joking... then I got my SP3 to turn on doing this. Felt so odd as i work in computers and don't normally think to do something like this haha. But it worked... I am shocked.
This lady saved me a lot of hassle and money. I tried all the recommended fixes by Microsoft and those on Google. Nothing worked and then I tried CPR and viola! Thank you very much.
Tried every other combination of things on the web to "fix" this problem, or at least get it back on. Looked at this because it is a relatively short video...and it just worked for me. Thanks for taking the time to post this. Saved me many hours looking for other solutions.
Glad it worked for you!
It's 4 am and I can't believe it . Really speachless. My surface went to dead brick mode just a day before important presentation and I can't sleep all night . I googled lots of things nothing worked . This trick was last resort . I tried it with literally zero Hope . It worked . Initially it booted up but stuck in bootloop but anyhow I managed to log in and save my data to cloud storage . Thanks a million tonn
This WORKS - I tried it several times with no luck but this morning I just thought 'Oh well, give it 15 compressions' and HEY PRESTO! Thank!
I cannot believe I'm saying this, but this worked on my Surface Pro 4 this morning. I was about to throw it away two weeks ago, because Microsoft wanted $400 or $500 to replace it, and it was dead, dead, dead. I tried every button combination, different chargers, etc.. Nothing.
Then I find this crazy video. I could barely bring myself to try it. BUT. IT. WORKED!!!!!!!!!!!
Todd Fulcher it didn’t work for me😭😭
Before I going to maintain my surface pro 4 I fortunate to found this video. When I get the cost(2800RMB = 420USD 3 party fix or back to factory 3600RMB = 540USD ) from the maintenance manager in shanghai local city, that I decided to try this method(CPR), and in finally it's working on my surface pro 4. But before doing this, I have think about the principle how it work with, and I have checked lot of fix video and I notice that the Lithium battery is the core for. And CPR is just active Lithium battery and let it recovery. My case is = Long time not use = Long time not charge = But in this before every thing is working well. I bring my case and hope it can help somebody to find some thread.
In finally my SP4 has the charge socket problem, and I send it to Shenzhen to fix it. And it cost me 240RMB parts replacement + 100RMB fare. The very important thing is my battery is working well. So i need to clarify this, hope the comment of above that not make misleading you.
It first I felt so silly doing this
But honestly I ran out of ideas and I had no other choices😶
It WORKED. My charger stopped working
And I got another one and still it didn’t charge . When I did this it actually brought it out to life again 😍😍 thanks
شكرا
Merci
Gracias 🙏
Holy cow! I couldn’t get my surface to turn on and I tried everything. I was about to take it to the store when I tried this as a last resort. I can’t believe it worked. I told my friends and we were all laughing that I just gave CPR to my computer. You are lifesaver. Thank you so much!
How on earth did that just work?!!?! Thank you.
I tried everything else. Can't believe this worked, but it did! Thank you so much for your video!
Yaaay!!!!......So glad it worked & I thank you for giving your feedback.😊
I live in Fiji, very isolated, no microsoft office anywhere in the pacific. This worked!! I tried all other options. I had IT dept suggesting things that did not work. This did. Thankyou. Thankyou. Thankyou.
You are welcome.
Hello from Paris, France ! I had exactly the same issue. I tried everything I could find on the web, to no result. Hopefully I found your video. And... it just worked ! The problem should be a loose connector or a bad contact inside. Apart from that, I love Arizona, and Sedona is so nice ! Thank you soooo much sharing this tip !!
Yayy! Glad it worked for you. Sedona is so dear to me, love that place. Will love to visit France some day.
Tried pressing the turn on button and the low sound button at the same time for about 10 sec and pro 3 surface booted back to life. Can't figure why this happened first time after an update. This technique is the same in an Android phone that would not turn on. I barely used this laptop because more of inconvenience when using the physical keyboard as I need to prop the back legs on a table instead of my lap. Should have purchased a chrome book instead for my type of light usage.
I was very skeptical, but this actually worked. Thank you so so much, saved me so much time and aggravation. Microsoft, this is the first and last product I ever buy from you.
When one purchases a $URFACE, a "cpr" solution is unacceptable.
resestating cortana . doing cpr
My fellow Arizonian sister, this actually worked!!! Thank you all the way from Laveen!!!
I almost stuck it in the freezer, but this was quicker and easier 😏
Hey AZ fam🖐....🤣@ sticking it in the freezer. Glad it worked you.
You have to do cpr because the battery connections where not making good contact with the board. They have special spacers in the tablet that also may shift. These special spacers help the board make good contact with the battery. The contacts are also compression contacts and need to be seated properly. The only way to fix it permanently fix, is to take out the display screen and re-seat everything . The only problem is it is very easy to crack the display when doing this . Do a few compressions and that usually works. Hope this helps.
Holy fu***** Sh** this totally works...I'm still laughing about this, looks stupid but it works... I really can't believe it..
I just bought a surface pro 6 and after 2 days it didnt want to turn on anymore. Every time i would try to turn it on, the windows logo would show up followed by a low battery icon. I gave it the 15 compressions on the back and it turned on again. I cant believe this actually worked. Thank you!
You are welcome!
You are welcom!
I cannot believe this worked. Thank you so much! I was going crazy troubleshooting everything. I just pressed all over several times. Still can't believe it worked. You are a saint for posting this.
Thank you so much for your feedback. I'm glad it worked.
Same problem....I plugged in my wireless mouse and boom...started right up .I was so scared I lost everything. But I'll try this too in the future if it happens again 👍👍👍
I'm in a state of disbelief but this actually worked! Wow! Thanks for sharing this!
Unbelievable!! This just worked for my SP3!!!
You have got to be kidding me!! Just bought a new Surface Go a month ago. Wouldn't turn on at all today. Did CPR...and boom...working again! Thank you very much!
any pressure on the back of this device, especially the force used in CPR will result in a cracked screen.
You bring up a good point. I wouldn't use the same force you would apply to person to apply to a device. No cracked screens needed.
no cracked screen here you must have pressed too hard worked for me.
WTF, it actually worked. I just can't believe that. Thank you very much for sharing this!
Glad it helped. You are welcome.
welcome to the living dead this thing really revive dead surface. this is a real hardware problem..
Thank you so much for this advice. The CPR actually worked! Like you I had tried everything. Cant believe that the CPR worked - amazing!!! Thank you so much. Katherine
You are welcome!😊
A very strange procedure on how to turn on the tablet, although it 100% worked for me!
Strangest technique to reboot a device. Glad it worked for you as well. 😊
No fucking way. I thought this was gonna be a bunch of bull shit, but I did 15 compressions and it actually powered on. I'm stunned. It actually worked!
Holy Shit! it worked... thank you so much my lady. I am so grateful to you. I tried all tricked from the internet and none work, now you just saved my son machine. Thank you so much!!!.
Good bless you.
😊 I am so glad it worked for you. I had to share for anyone who had the same problem. I feel like #microsoft should add the CPR technique to their #surface troubleshooting page.
i am not gonna lie, i rolled my eyes when i watched this video, i didnt believe it. I had nothing to lose though so when i tried it, it freaking worked!! I am SO IMPRESSED!
I don't blame you...I myself laughed when they told me what they did but hey it works. Glad you got your device working again. 😊
WTF. I spent hours pressing buttons before I found your video. I did CPR and it turn right on. Thank You.
You are welcome.
Wow! That actually worked. I wouldn't have believed it if I had done it myself. Thanks Booboo
It worked lol. I didn't work face down. But I pressed hard with the surface on the palm of my hand in all corners of the screen and it worked!!!
After beginning the screen removal of my Surface to repair some chip inside, it came back to life. Great. Used it for several weeks and then dead again. More searching and found this. OK, I'll try anything as removing the screen was getting rather difficult. Well, IT WORKED! Had to do it several times but it's running and I was able to recover the docs I thought were buried in the SSD. Thanks for the share....
you are an mvp, you saved two surface pros in my house
You are welcome.😊
Wow... that's just AMAZING.. IT WORKED LIKE A CHARM. Thank you so much for sharing.
It's literally the best video in this year for me and a New Year gift. I have tried freezing, to no avail. I have charged and charged with several chargers thinking the battery charging circuit had died. I even thought maybe the battery itself had packed-up since none of the 2-button resets worked.
I tried to send mine in for repairs with Microsoft and since there isn't a store in the UK, it was going to set me back a whopping £500 for an after warranty repairs or replacement. I was also close to throwing in the towel altogether and buying the new Surface Pro 6 as a personal New Year gift (I might still do that, if I can convince my boss). This morning I just thought to do one more search about dead surface pro 3 and voila!
Many Thanks Again.