What Is An Account Manager

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  • เผยแพร่เมื่อ 2 ก.ค. 2024
  • Learn what an account manager is is, what account management skills you need to succeed, and best practices. Join the Ultimate Online Sales Masterclass Sales Legacy or Watch our Free 1-Hour Training: www.saleslegacy.com/
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    00:00 What Is An Account Manager
    00:24 Account Manager Definition
    02:18 Retaining Current Customers
    03:41 Growing Current Customers
    06:26 Cross-Selling Customers
    Account Manager Definition: A performance-based sales role that retains and increases the revenue of current customers, which includes renewals, upselling, and cross-selling. An account manager's job is also to keep existing customers and reduce customer churn. We'll also be covering some account management tips you can use to become a good account manager and succeed in your career.
    #accountmanager
    Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became one of the top performers in North America in just one year.
    After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students worldwide.
    Since then, Patrick has trained over 100,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation, cold email, LinkedIn, cold calling, and sales skills.
    Patrick's vision is to inspire others to pursue their dreams and provide the knowledge and tools to make those dreams a reality.
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ความคิดเห็น • 96

  • @patrickdang
    @patrickdang  3 ปีที่แล้ว +9

    Ready to start and accelerate your sales career? Join the Ultimate Online Sales Masterclass Sales Legacy OR Watch our Free 1-Hour Training: www.saleslegacy.com/

  • @Nusaiba89
    @Nusaiba89 ปีที่แล้ว +63

    I have an interview for an Account Manager role soon. Please wish me luck ❤️❤️❤️

    • @markjoons
      @markjoons ปีที่แล้ว +9

      How did you go ?

    • @firstlast-cx8xq
      @firstlast-cx8xq 11 หลายเดือนก่อน +3

      @@markjoonsyeah how did you do? I know someone who just started and they went in at 120k salary.

    • @juicebox1389
      @juicebox1389 10 หลายเดือนก่อน +1

      How did you do?

    • @Msmillz
      @Msmillz 7 หลายเดือนก่อน +1

      I hope you got it! I have one set for Thursday!

    • @VisibletoanyoneonYoutube97
      @VisibletoanyoneonYoutube97 4 หลายเดือนก่อน +2

      Bro didn’t get the job lol

  • @shamanicrevolution2204
    @shamanicrevolution2204 2 ปีที่แล้ว +4

    Fantastic content, concise but complete.

  • @RUNTHROUGHDATAPE
    @RUNTHROUGHDATAPE 2 ปีที่แล้ว +1

    Thank you so much I have an interview with a major company and Im usually an insurance agent this time its acocutn manager and the descriptions are vague, so this helps me a lot thank you.

  • @AhmedMusse-CHANNEL
    @AhmedMusse-CHANNEL 3 หลายเดือนก่อน

    One of the best videos I’ve watched, broke it down bit by bit

  • @TheTaskiin
    @TheTaskiin 3 ปีที่แล้ว +2

    Mate all the way from Australia (Melbourne) - your content are gold. Keep the good work mate.
    Nice hair style😊 looking good

  • @ashb20081
    @ashb20081 4 หลายเดือนก่อน

    Thank you very much! This information is incredibly helpful for the job I'm pursuing. You've simplified everything for me, and I truly appreciate it. Great video, man!

  • @ira_iz_kaira
    @ira_iz_kaira ปีที่แล้ว +2

    really informative! thank you so much!

  • @phoenixtreck5551
    @phoenixtreck5551 2 ปีที่แล้ว

    Awesome clarity!

  • @TravelExplorePhotography
    @TravelExplorePhotography ปีที่แล้ว

    Great Video, really informative! Thank you so much!!!

  • @iBozaKx42
    @iBozaKx42 3 ปีที่แล้ว +48

    Hey Patrick, thank you so much for your videos. The interview videos helped me land a commercial account manager role

    • @patrickdang
      @patrickdang  3 ปีที่แล้ว +4

      Nice, that’s awesome to hear Nick

  • @JustFrancoSartori
    @JustFrancoSartori 2 ปีที่แล้ว +17

    You did such an amazing job dumbing it down for me. Thank you so much. You have no idea how much you've helped.

    • @ashb20081
      @ashb20081 4 หลายเดือนก่อน

      Same here

  • @mongojrttv
    @mongojrttv ปีที่แล้ว

    I'm already doing the work of a inside sales rep and account manager. It sucks doing two people's job but I like a challenge.

  • @familystar9254
    @familystar9254 2 ปีที่แล้ว +7

    I am a new account manager and this video was very useful for me.. Thanks from Egypt 🇪🇬👌🏼♥️

  • @thefray123
    @thefray123 3 ปีที่แล้ว +24

    33k subs and climbing…. Amazing work Patrick. Was lucky enough to find your channel when you had about 2k subs. Thanks for all of the VALUE you give all of us with your art. Looking forward to seeing you break 50k subs very very soon!

    • @patrickdang
      @patrickdang  3 ปีที่แล้ว

      Thanks for sticking with me since the beginning David! More things to come!

    • @mikemorrison3913
      @mikemorrison3913 ปีที่แล้ว +1

      153,000 now!

  • @jazzieg9876
    @jazzieg9876 2 ปีที่แล้ว +14

    You explained this SO well!

    • @patrickdang
      @patrickdang  2 ปีที่แล้ว

      Thanks for watching.

  • @sandythemonk
    @sandythemonk 7 หลายเดือนก่อน +2

    Crisp, clear and to the point explanation.

  • @charlien2220
    @charlien2220 2 ปีที่แล้ว +9

    Very good summary and richly packed, Good job Patrick

    • @patrickdang
      @patrickdang  2 ปีที่แล้ว

      Thanks for watching.

  • @mawunyokwasikutor3067
    @mawunyokwasikutor3067 11 หลายเดือนก่อน +2

    I have an interview for an Account Manager IT - role tomorrow, Wish me luck.

  • @sanket_pawar
    @sanket_pawar 2 ปีที่แล้ว +1

    Spot on.

  • @blankklove
    @blankklove 3 ปีที่แล้ว +23

    Big fan and couldn’t be more timely! Just finished my first week as a SaaS Account Manager. Thanks for all your great content.

    • @patrickdang
      @patrickdang  3 ปีที่แล้ว

      Nice

    • @jhfkjskfsd
      @jhfkjskfsd 2 ปีที่แล้ว +1

      Hi, how are things going being an account manager?

  • @keyla26111974
    @keyla26111974 ปีที่แล้ว

    Good explanation ! 👏🏻

  • @thilinakularathne5963
    @thilinakularathne5963 2 ปีที่แล้ว +4

    Super Stuff..., much informative.. Thanks patrick. This will be really helpful for my next move.

    • @patrickdang
      @patrickdang  2 ปีที่แล้ว

      thanks for watching!

  • @MsP4ndu
    @MsP4ndu 2 ปีที่แล้ว +1

    Thank you

  • @Racaman46
    @Racaman46 8 หลายเดือนก่อน

    thanks for explanation

  • @abigailsanchez3815
    @abigailsanchez3815 ปีที่แล้ว +3

    Just got hired as a account manager. Very nervous but excited 😆

    • @JustLove.Official
      @JustLove.Official ปีที่แล้ว +1

      I was applying for sales engineering roles and a recruiter has been trying to get me to apply as an account manager (I have a retail supervisor background while in school) it sounds like a nice job honestly I might apply

  • @MrKhurramshahzaeb
    @MrKhurramshahzaeb ปีที่แล้ว

    Great video

  • @cesarecodognola6783
    @cesarecodognola6783 ปีที่แล้ว

    Good video! What is the usual career path of an Account Manager?

  • @m.a.majidalkindi2070
    @m.a.majidalkindi2070 2 ปีที่แล้ว +1

    loving the content of this acc!

  • @maryjaneihejirika9233
    @maryjaneihejirika9233 ปีที่แล้ว +5

    Thank you so much for this video. I just got a job as a Customer Success Associate and account management is a part of my role.
    I was confused about my ability to handle the role but this video just clarified it for me. Thank you so much

    • @itsrxbin
      @itsrxbin 10 หลายเดือนก่อน

      you got this girl!! :)

  • @muhammadridho2497
    @muhammadridho2497 2 ปีที่แล้ว +5

    Tomorrow, i have interview an account manager, big hope, i can handle it.
    😬. Thank you for the information.

  • @samthe60cent
    @samthe60cent 3 ปีที่แล้ว +3

    Flex on Em 💪🏾

  • @giovannifodera8807
    @giovannifodera8807 2 ปีที่แล้ว +3

    Hello Patrick , I’m going to have a second interview as account manager for an Igaming company ( online casino provider ) thanks for your suggestions.
    About this area what kind of skills do you need I should say to have to get the job ?

  • @Teozorro
    @Teozorro 9 หลายเดือนก่อน

    Great video!

  • @endor8witch
    @endor8witch 3 หลายเดือนก่อน +1

    maybe it's just me but as an account manager, im also a project manager, client relationship manager and sales manager cause after-sales care + upselling are big areas of KPI

    • @hi1916
      @hi1916 2 หลายเดือนก่อน

      How much do you make? Do you like the job? I’m still in college so im not sure if this is right for me

  • @arioafrashteh6767
    @arioafrashteh6767 10 หลายเดือนก่อน +1

    In startups an account manager might be responsible for both securing new clients (initial contract) and managing the ongoing relationship.

  • @mdougf
    @mdougf ปีที่แล้ว

    Are there junior account manager roles? Or does one need to go into pure closing sales first to then become an account manager? like do i need to be an sdr/bdr for a few years first? and then an AE? And then i can go into account management? Or what...Thanks for the video btw!

  • @kumaravelg7352
    @kumaravelg7352 2 ปีที่แล้ว

    I was search an English teacher to teach me..... I think you're the right person.... What you think about that? 🙂

  • @enzo4488
    @enzo4488 3 ปีที่แล้ว +3

    Yo Patrick! I miss the old hairstyle already! Anyway, you're the best bro. These vids are timely and relevant.

    • @dazu5340
      @dazu5340 3 ปีที่แล้ว +6

      I kinda like his new hairstyle, he look cute no homo tho

    • @thefray123
      @thefray123 3 ปีที่แล้ว +4

      @@dazu5340 bro?

    • @patrickdang
      @patrickdang  3 ปีที่แล้ว

      🤣🤣

    • @mikeb4471
      @mikeb4471 3 ปีที่แล้ว

      @@dazu5340 that do be kinda sus

  • @Olalentrepreneur
    @Olalentrepreneur ปีที่แล้ว +1

    Build relationships with key accounts

  • @famaccessorise6551
    @famaccessorise6551 3 ปีที่แล้ว +7

    More account manger videos

  • @theboettchers22
    @theboettchers22 ปีที่แล้ว

    What business electives should I choose if I want to secure this job position in the future? Should I focus on advertising, marketing, and sales? Thank you! :)

  • @AbdulKarim-ey5gk
    @AbdulKarim-ey5gk 2 ปีที่แล้ว +1

    Bro my amazon account hold. Please help me

  • @Adam-qu5uk
    @Adam-qu5uk 2 ปีที่แล้ว +1

    Can you show day to day

  • @mariamateo5897
    @mariamateo5897 2 ปีที่แล้ว +1

    Quick question are Account management and Project management similar in any way?

    • @moneyisweird7862
      @moneyisweird7862 2 ปีที่แล้ว +3

      No in summarize
      Account manager - works with customers
      Project manager - works with internal staff

    • @goldenbetty3445
      @goldenbetty3445 ปีที่แล้ว +1

      @@moneyisweird7862 But the Account Manager also need to report to the staff i think. Hé is the link between the customers and the company

  • @realniga3012
    @realniga3012 2 ปีที่แล้ว +1

    I’m high school dropout bout to get a ged would I be able to do this ?

    • @sandythemonk
      @sandythemonk 7 หลายเดือนก่อน +1

      If you have the concerned domain knowledge, then yes you can do it

  • @zulfaalfa222
    @zulfaalfa222 2 ปีที่แล้ว +4

    What about account executive? Is it similar with account manager?

    • @moneyisweird7862
      @moneyisweird7862 2 ปีที่แล้ว +8

      No
      Account executive - sells the product
      Account manager - manages the account after it is sold and they are now a customer

  • @HanChen82421
    @HanChen82421 8 หลายเดือนก่อน +1

    What’s the difference between AM and Customer Success Manager😢

    • @sandythemonk
      @sandythemonk 7 หลายเดือนก่อน

      Not sure but I think a customer success manager is mainly concerned with renewals whereas an AM overlooks up-selling and cross-selling too.

  • @Angel-nf3nc
    @Angel-nf3nc 2 ปีที่แล้ว +1

    Hi Patrick ! My question is, is this job similar to a 'scam' sales job? I have a bit hard understanding around this, I am interested in this but I am also a bit worried this is a similar job as a scammer.

    • @patrickdang
      @patrickdang  2 ปีที่แล้ว +1

      Being an account manager isn't a scam job. Companies like Oracle, Salesforce, Facebook, and Google all have "account manager" roles. If you want to avoid scam jobs, try to go with larger companies with a reputable brand name.

    • @Angel-nf3nc
      @Angel-nf3nc 2 ปีที่แล้ว +1

      @@patrickdang thank you for your help! I am right now in a medical school but its not my thing and am planning to study as an account manager or something similar, i was just a bit worried that it wouldn’t be similar to a scammer job. Thank you, your reply was really helpful!

    • @patrickdang
      @patrickdang  2 ปีที่แล้ว +1

      @@Angel-nf3nc yeah it's totally legit so check it out. You can also check out the sales development and business development roles as well if you're looking for legit entry level sales jobs.

    • @ItsMe_Edgar
      @ItsMe_Edgar 2 ปีที่แล้ว +2

      An account manager operates with already clients, so its not a scam

  • @user-bb5sy2ft5z
    @user-bb5sy2ft5z 4 หลายเดือนก่อน

    Sounds kinda hard to find opportunities in this role? Hmmm

  • @austin1L
    @austin1L 3 ปีที่แล้ว +3

    how old are ya?
    love the content

    • @patrickdang
      @patrickdang  3 ปีที่แล้ว +1

      Haha you can figure it out my going on my LinkedIn

  • @Dm.KINGPELLE_MEDIA.via_IG
    @Dm.KINGPELLE_MEDIA.via_IG 2 ปีที่แล้ว

    I really appreciate above name, he's master thanks to him

  • @majedmsx1175
    @majedmsx1175 ปีที่แล้ว

    Before we go ahead and get started make sure to give this video a like !
    Bro, that’s not how it works
    Towards the end of the video you should say : if you like the content of this video or found it helpful please don’t forget to give it a like.
    Thank you

  • @Olalentrepreneur
    @Olalentrepreneur ปีที่แล้ว

    Build relationships with key accounts