Thank you. The 2011 17 MBP was the most elegant and useful machine made, in my opinion. Looks like your GPU hasn't failed yet, since your external video still functions. Be cautious with that, keep the insides dust free and don't run an external monitor too much.
FamilyGeekery Thank you so much for your help! Your support means a lot to me, and I truly appreciate the time and effort you put into assisting me. I couldn't have done it without you. Thanks again! Best regards, FamilyGeekery
Thanks so much for making this video! I was following a different tutorial but couldn’t get OS to install. Luckily I found your other video linking to this video and viola, it worked! Thanks so much!!!!
Thank You! I had to have a battery replaced in new Mac Air which takes a week … I needed something to connect to the internet … but my 2012 MacBook Pro’s operating system had been hijacked by whatever Adobe does with the cloud … I asked the personnel at the Apple Store how to install a new operating system to my old computer and they acted like they had no clue…. Chat gpt was giving me sort of terminal line commands that didn’t work… your video saved the day thanks …. when I get my computer back I think I will update my MacBook pro so that my son can program Lua for Roblox studio.
macbook is having errorRecovery Server Could not be Contacted , tried to change the time but still have the issue. created a bootable usb using transmac but not seeing it on the boot option when i pressed power+option key
Great video - thank you. Have you ever upgraded the memory on a MacBook Pro 2016? I think the memory is soldered rather than how most laptops are with memory cards.
Hello! First of all thank you for making these videos! As I was following the steps i ran into a notification that said "Can't download additional components needed to install Mac OS X" What do i do? Did i miss something? Also for me it wasn't HIGH SIERRA instead it was Mac OS X Lion
From Apple, it will update to High Sierra. But with third party updaters, I can update to Catalina. Some will warn about performance limitations. I’m currently doing some testing of my own.
I have a 2010 15 in MacBook Pro. I followed your instructions but keep getting the same issue and see the old recovery menu. I even tried to change the date. I tried to set it to apple time but your screen is too blurry and the lettering is too small to read. HELP!!!! Please and thank you,
Thanks man. I will give it a try. Hope can help clarify some items. The MacOS Utilities will install to the original MacOS stock version or the latest version suitable? My MacBook Pro is 13-inch Mid 2012 running MacOS Catalina ver. 10.15.7. Does it mean Utilities will install the same on my new SSD?
There are different keyboard combinations for internet recovery that will either install the original or the latest. You can find them on Apple’s site.
Hi Sir, Thank you. As per your video, at 2:40 . I managed to download the OS from the Internet, but my MacBook doesn't show Mac OS utility window for me. It is just stuck on the white screen. 😢 I even changed the new hard drive, but still no luck. Please help further. 🙏
The most usefull video for me. I try to install W10 on an other partition and in my experiments I had to reinstall the OS. It was good to know I can restart it without problems. I could not install yet W10 but I keep on trying. Would be usefull to choose the APFS instead of Journaled ? I am a Windows user for long time and beginner with my 2011 MBP but I like this OS and specially the machine. Much to ask but I stop here. Thank You.
Thanks for the kind words. Ask as many questions as you want. There’s a lot of smart people here besides me that can answer. If I missed APFS, then yes, it is probably the better choice for the newer versions of macOS. Thanks for watching!
@@FamilyGeekery @MacintoshMen hello I'm running Catalina on 2011 MacBook pro but i wanted to upgrade to Monterey will it work or should i first upgrade from high Sierra?
You don’t need to clone if you don’t want to. You can either save your stuff on Time Machine, or the cloud. I usually install a fresh version of macOS and then restore my saved stuff. But if you do need to clone, you’ll need an external USB sata enclosure.
Thank you, unfortunately, this didn't work for me (I have a 13 inch MBP Early 2011). After the license agreement I get asked for my Apple ID. After entering the information, I get a message saying that the software is not available at the moment, and "please try again later" (I am in Germany so it's in German). BTW: The Installer doesn't show High Sierra as the OS that is going to be installed, it shows Lion. Do you have any suggestion for me in order to get an OS on my new SSD?
this happened to me. i dont even know how it suddenly upgraded, but before i tried this video i restarted my disk utility, then after watching this video it gave me the new upgraded screen with high sierra
Would I be able to use your process on a 2010? I have tried this method and I get an error message. I tried with a usb and that didn’t seem to work either. Would a 64gb SD work?
I’ve used this method on 2010s in the past (probably have a video on the channel?). But things may have changed on Apple’s end. I’ll be re-visiting the 2010 MacBook soon.
@@FamilyGeekery thanks. I was able last night to get it to the install for high sierra using the recovery mode. Tried to install on my SSD and it errors out when the clock runs out. Thanks!!!
That’s weird. I will admit that this is not a perfect process. Most of the time recovery works perfectly the first time. On other computers it’s taken me several attempts for it to work.
@@FamilyGeekery I’m going to keep trying today. Maybe a different internet connection. I performed the partition on my drive once. Do I need to do it in every attempt?
I struggled trying to get my 15 inch 2011 to work again. It fails every time I do this. Tired two different new SSDs. Got a solid 5 years (2011-2016). It would be a blessing to have it run again.
@Matt Duncan I did. I think my gpu is fried. It turns on and wants to boot the software back on now. But the screen goes blue each time half way through. I found out the apple had replacement program to change the motherboard out for free cause of this issue. Back to the electronic bone yard.
Hi @familygeekery, just curious what a difference does it make if under Disk Utility I'd choose SSD drive, then RESTORE (in top panel) and point to the OS X Base System disk image. Would that then give me a clean, but not the latest Mac OS X?
When I downloaded it and when it came to the loading screen and when it reaches the end of the loading it's just stuck there I don't if it stuck and it's downloading but I need help.
If it stayed stuck, it might be worth rebooting into internet recovery, and using disk utility to reformat the drive and re-install the os. Not the quickest option, but I’ve had to do it a few times over the years.
Why did mine recover the lion os instead of the high sierra? Now the os is so old it won’t operate with safari so I can’t access the App Store to update the new os and safari won’t update Either. I followed your 2011 MacBook upgrade and all was fine until I tried to go to App Store to get the latest os. I checked the updates and it said two were available for safari so I tried and at 50% it says it can’t download. I go to you tube and it says browser not supported. What do I do? My MacBook Pro is a 2011 early model i5. I put the evo 870 ssd with two 8gb ram in and a new battery. It’s way faster put I’m stuck in a loop where neither my browser of my os is supported.
Weird. I know there’s some talk about the recovery servers going down. Maybe it just reinstalled Lion from your recovery partition? You could try downloading the image and making a usb boot disk. I have tutorials on that on my channel as well.
If you use cmd+r during startup it will give you the Lion os (which is the one your macbook came with out of the factory), if you use option+cmd+r it will give you the newest macos that your system can run (High Sierra). Are you sure you used option+cmd+r?
@@FamilyGeekery I restarted the recovery with the command+option+R and it still installed lion. I had to download google chrome then install El Capitan from Apple, then High Sierra. I’m good now.
Glad to hear you got it figured out. Sometimes the recovery system doesn’t work perfectly, lol. That’s why I have a USB drive if every version of macOS.
OMG I think I finally did it. By accident wiped this wonderfully working 2011 Mac Pro. And it was wiped clean. On my M1 and Core i9 i downloaded the high sierra pkg onto a thumb drive but shit I couldnt get it dialed. Its finally installing High Sierra. Think the original was Lion. Next is trying to do this on my 2006 Apple Macbook Pro 17' mint condition.
Sometimes that could happen if your date settings are incorrect. Like if the computer was unplugged for a long time. Or if the internet settings are wrong. Good luck. Let me know how it goes.
@@FamilyGeekery i still get it after changing the date, checking wifi connection etc. does apple not support high sierra installation servers anymore? is there a fix or will i have to use another mac to install it?
@@kaisonsz i did actually!! what i had to do was order a flash drive off amazon, and followed a tutorial on how to create a boot installer via a separate windows computer. it was a bit tedious, but worked perfectly. :)
The 2017 iMac should also allow the restore from the internet. The steps will be very similar, but may look different because your 2017 probably shipped with a newer restore software than the 2011 machines.
No me funcionó sigue apareciendo que no se puede conectar . Que lástima😭asta ayer funcionaba perfecto 😢pero mi hijastra estuvo tocandola y le borró todo 😓si la llevo a reparar seguro me cobran mucho porque es de las viejas 😅
I tried doing this but got an error saying “An internal error occurred while preflighting your volume for APFS conversion” is there a way to fix this issue?
I wont let me install osx lion it gets stuck downloading says cannot download necessary components. Just stays in a loop downloading with 2 mins remaining
Yes, I would install macOS High Sierra for that laptop. You should be able to do it from internet recovery (hold option-command-r at boot). Or you could create a High Sierra boot usb. If you have decent internet, try it that way.
@@FamilyGeekery going to have to try a bootable. Just tried internet recovery holding the command-option-r and still no luck. Checked the date and its correct. When i click install mac OS it says install OS mountain lion 10.8 when i first click it it immediately says request timed out when verifying with apple. I try again and it goes thru, then during the download it just stays in a loop for an hour then errors out and says cannot install missing components
@@FamilyGeekery i got a bootable usb with catalina. After booting it and installing catalina it goes into a white screen with the apple logo dis/reappearing with a cancel sign showing up.
Thank you. The 2011 17 MBP was the most elegant and useful machine made, in my opinion. Looks like your GPU hasn't failed yet, since your external video still functions. Be cautious with that, keep the insides dust free and don't run an external monitor too much.
Gpu failure was the 15” not 17”
17 too
FamilyGeekery
Thank you so much for your help! Your support means a lot to me, and I truly appreciate the time and effort you put into assisting me. I couldn't have done it without you.
Thanks again!
Best regards,
FamilyGeekery
I have been using this video for years. It's still helpful
Thanks so much for making this video! I was following a different tutorial but couldn’t get OS to install. Luckily I found your other video linking to this video and viola, it worked! Thanks so much!!!!
Glad it helped! Thanks for watching!
what was the other video you use, need that video, please
After choosing to.install i get the message " recovery server could not connect"
I got that, but I checked my wifi and it disconnected so it could just be your wifi
it really wasn't i used the WAN cable as well, reset my internet. I had to follow a usb install to fix the Mac, but in the end it worked
Yes my install message : server could not connect. Or need recovery
@@dahliarRrRrrrinstall manually
@@MaestroColucci did you find a tutorial on youtube to show you how to do this?
have you try installing newer os on this machine
Hey for me it says “ the recovery server could not be connected “ 😢
Did you connect the WiFi?
I also got message "the recovery server could not be contacted" I think apple shut down the servers of recovery OS's for older models.
same as mine
Same here
same as mine please tell any solution
hi sir where did you download high Sierra os ? thanks
I have the same question.
Me to same Q
How do you have High Sierra on internet recovery ? I only have Lion
Thanks you’re video has been a great help. You gained another subscriber from me.
Thank You! I had to have a battery replaced in new Mac Air which takes a week … I needed something to connect to the internet … but my 2012 MacBook Pro’s operating system had been hijacked by whatever Adobe does with the cloud … I asked the personnel at the Apple Store how to install a new operating system to my old computer and they acted like they had no clue…. Chat gpt was giving me sort of terminal line commands that didn’t work… your video saved the day thanks …. when I get my computer back I think I will update my MacBook pro so that my son can program Lua for Roblox studio.
macbook is having errorRecovery Server Could not be Contacted , tried to change the time but still have the issue. created a bootable usb using transmac but not seeing it on the boot option when i pressed power+option key
i had the same problem and i just figured it out it’s like a failure between the url and i found a good video for you it’s pretty simple
th-cam.com/video/ouNQS36dIBw/w-d-xo.htmlsi=A68cnnEidZ1YdzKz
Although i have slow internet but I am able to recover my mac with the help of your kind and quick video. Thanks alot
You are very welcome!
Brilliant. exactly the talk through I needed to revamp an older Mac!
What do you do if the system says the recovery server could not be reached? I'm connected to my local wifi.
hey so i had the same exact problem and it’s like a failure with the url i think but i found a very helpful video and it’s actually an easy fix
th-cam.com/video/ouNQS36dIBw/w-d-xo.htmlsi=A68cnnEidZ1YdzKz
@@mia2060 Can you share the video?
Great video - thank you. Have you ever upgraded the memory on a MacBook Pro 2016? I think the memory is soldered rather than how most laptops are with memory cards.
You are right, those are soldered. I’ve seen some videos of it done, but it requires a lot more expensive tools than I have, lol. Thanks for watching!
having error downloading additional contents? any help?
Hello! First of all thank you for making these videos!
As I was following the steps i ran into a notification that said "Can't download additional components needed to install Mac OS X"
What do i do? Did i miss something? Also for me it wasn't HIGH SIERRA instead it was Mac OS X Lion
same here no high sierra ,did you get a fix for osx lion?
Followed the same steps but when I click agree I see "Recovery server could not be contacted" error. Any idea?
Where the download iso located cause you are using new ssd.
Would the MacBook Pro 17 inch late 2011 core i7 AMD GPU support MacOS Catalina?
From Apple, it will update to High Sierra. But with third party updaters, I can update to Catalina. Some will warn about performance limitations. I’m currently doing some testing of my own.
@@FamilyGeekery Thanks for the reply.
What is the white cable that is connected with black cable?
Hey man thanks for the help but do I need a disk or anything. Also does iMovie come installed with high Sierra
So my problem is my CMD key doesn’t work. If I change the CMD key in preferences to CTRL will this work for me?
Please advise
Thx
Hello, many thanks for your detailed and informative video, it helps me alot but I get the catalina not Sierra, is this alright❓
Got Catalina too, did you solve that?
I am on a 13 inch macbook pro and the internet install doesn't show up after apple +command + R
Any ideas what to do?
Hi! So I installed the new hard drive, downloaded the OS but some of the keys on my keyboard aren’t working. Any suggestions?
Very well done, you helped me a lot. Thank you.
This device models could reach upgrades to OCLP Monterey in this year 2023 running macOS version..
Can i do this process on my macbook pro which i forgotted password?
How do i choose which version of macos i want to install
I have a 2010 15 in MacBook Pro. I followed your instructions but keep getting the same issue and see the old recovery menu. I even tried to change the date. I tried to set it to apple time but your screen is too blurry and the lettering is too small to read. HELP!!!! Please and thank you,
Very helpful, thanks!
GREAT JOB !!!
Thanks man. I will give it a try. Hope can help clarify some items. The MacOS Utilities will install to the original MacOS stock version or the latest version suitable? My MacBook Pro is 13-inch Mid 2012 running MacOS Catalina ver. 10.15.7. Does it mean Utilities will install the same on my new SSD?
There are different keyboard combinations for internet recovery that will either install the original or the latest. You can find them on Apple’s site.
You saved my day! thanks
Amazing tutorial. Thanks.
You’re welcome. Thanks for watching!
Great Thx Now I can select my ssd on installation screen
Hi Sir, Thank you. As per your video, at 2:40 . I managed to download the OS from the Internet, but my MacBook doesn't show Mac OS utility window for me. It is just stuck on the white screen. 😢 I even changed the new hard drive, but still no luck. Please help further. 🙏
Any luck fixing it? Im having same issue
The most usefull video for me. I try to install W10 on an other partition and in my experiments I had to reinstall the OS. It was good to know I can restart it without problems. I could not install yet W10 but I keep on trying. Would be usefull to choose the APFS instead of Journaled ? I am a Windows user for long time and beginner with my 2011 MBP but I like this OS and specially the machine. Much to ask but I stop here. Thank You.
Thanks for the kind words. Ask as many questions as you want. There’s a lot of smart people here besides me that can answer.
If I missed APFS, then yes, it is probably the better choice for the newer versions of macOS.
Thanks for watching!
@@FamilyGeekery @MacintoshMen hello I'm running Catalina on 2011 MacBook pro but i wanted to upgrade to Monterey will it work or should i first upgrade from high Sierra?
i followed the steps Mac OS X Lion came up instead of high Sierra
Thanks for the information
Hello! I just bought early 2011 Macbook pro i need to replace HDD to SSD do i clone to do this procedure.
You don’t need to clone if you don’t want to. You can either save your stuff on Time Machine, or the cloud. I usually install a fresh version of macOS and then restore my saved stuff.
But if you do need to clone, you’ll need an external USB sata enclosure.
@@FamilyGeekery thank you so much
Thank you, unfortunately, this didn't work for me (I have a 13 inch MBP Early 2011). After the license agreement I get asked for my Apple ID. After entering the information, I get a message saying that the software is not available at the moment, and "please try again later" (I am in Germany so it's in German). BTW: The Installer doesn't show High Sierra as the OS that is going to be installed, it shows Lion. Do you have any suggestion for me in order to get an OS on my new SSD?
this happened to me. i dont even know how it suddenly upgraded, but before i tried this video i restarted my disk utility, then after watching this video it gave me the new upgraded screen with high sierra
I did what i could hut is booted us mac os did i do something wrong
Not sure what I did but when I try to install it says, The recovery server could not be contacted. I have ethernet cable hooked up too 🤷🏻♂️
I had the same issue
Same issue
Would I be able to use your process on a 2010? I have tried this method and I get an error message. I tried with a usb and that didn’t seem to work either. Would a 64gb SD work?
I’ve used this method on 2010s in the past (probably have a video on the channel?). But things may have changed on Apple’s end. I’ll be re-visiting the 2010 MacBook soon.
@@FamilyGeekery thanks. I was able last night to get it to the install for high sierra using the recovery mode. Tried to install on my SSD and it errors out when the clock runs out. Thanks!!!
That’s weird. I will admit that this is not a perfect process. Most of the time recovery works perfectly the first time. On other computers it’s taken me several attempts for it to work.
@@FamilyGeekery I’m going to keep trying today. Maybe a different internet connection. I performed the partition on my drive once. Do I need to do it in every attempt?
I struggled trying to get my 15 inch 2011 to work again. It fails every time I do this. Tired two different new SSDs. Got a solid 5 years (2011-2016). It would be a blessing to have it run again.
Have you tried the USB drive installation? I have a video about that also: th-cam.com/video/k01flfqfYaI/w-d-xo.html
@@FamilyGeekery I haven't yet. That will have to be my last chance to revive it. Last time I attempted it was in 2020.
@@WhatTheHeck1290 you try yet ?
@Matt Duncan I did. I think my gpu is fried. It turns on and wants to boot the software back on now. But the screen goes blue each time half way through. I found out the apple had replacement program to change the motherboard out for free cause of this issue. Back to the electronic bone yard.
Hi @familygeekery, just curious what a difference does it make if under Disk Utility I'd choose SSD drive, then RESTORE (in top panel) and point to the OS X Base System disk image. Would that then give me a clean, but not the latest Mac OS X?
I'm at the MacOS installation now but it said The recovery server could not be contacted, how go fix this?
I'm having the same problem, did you find a solution?
same issue with mine @@mylorushbrook3110
I can not get my MAC to reinstall. Can you advise
Thanks teacher 😊
You’re welcome!
Do you need a Capture Card to do this?
No, the capture card just makes it easier to get video of the screen for making this TH-cam video.
When I downloaded it and when it came to the loading screen and when it reaches the end of the loading it's just stuck there I don't if it stuck and it's downloading but I need help.
If it stayed stuck, it might be worth rebooting into internet recovery, and using disk utility to reformat the drive and re-install the os. Not the quickest option, but I’ve had to do it a few times over the years.
Dude youre the best
I appreciate that! Thanks for watching.
The recovery server won’t connect is showin on mines
I am also getting "the recovery server could not be contacted"…….
Why did mine recover the lion os instead of the high sierra? Now the os is so old it won’t operate with safari so I can’t access the App Store to update the new os and safari won’t update Either. I followed your 2011 MacBook upgrade and all was fine until I tried to go to App Store to get the latest os. I checked the updates and it said two were available for safari so I tried and at 50% it says it can’t download. I go to you tube and it says browser not supported. What do I do? My MacBook Pro is a 2011 early model i5. I put the evo 870 ssd with two 8gb ram in and a new battery. It’s way faster put I’m stuck in a loop where neither my browser of my os is supported.
Weird. I know there’s some talk about the recovery servers going down. Maybe it just reinstalled Lion from your recovery partition? You could try downloading the image and making a usb boot disk. I have tutorials on that on my channel as well.
If you use cmd+r during startup it will give you the Lion os (which is the one your macbook came with out of the factory), if you use option+cmd+r it will give you the newest macos that your system can run (High Sierra). Are you sure you used option+cmd+r?
@@FamilyGeekery
I restarted the recovery with the command+option+R and it still installed lion. I had to download google chrome then install El Capitan from Apple, then High Sierra. I’m good now.
Glad to hear you got it figured out. Sometimes the recovery system doesn’t work perfectly, lol. That’s why I have a USB drive if every version of macOS.
Do you have a video of installing the High Sierra OS from a USB drive? @@FamilyGeekery
when I put my ssd in the scheme does not pop up under disk utilty what could possibly be wrong
Did you select “show all” on the drop-down on the left side? That’s my best guess without looking at it right now.
@@FamilyGeekery I don’t remember seeing that drop down but I will definitely check!
@@FamilyGeekery sorry for the late response but that worked! Thanks so much for the help!!
Awesome! Glad to help.
OMG I think I finally did it. By accident wiped this wonderfully working 2011 Mac Pro. And it was wiped clean. On my M1 and Core i9 i downloaded the high sierra pkg onto a thumb drive but shit I couldnt get it dialed. Its finally installing High Sierra. Think the original was Lion. Next is trying to do this on my 2006 Apple Macbook Pro 17' mint condition.
Good luck. Hope my instructions were easy to understand. And thanks for watching!
I get “the recovery server could not be contact” when trying to install High Sierra. What is going on?
Sometimes that could happen if your date settings are incorrect. Like if the computer was unplugged for a long time. Or if the internet settings are wrong. Good luck. Let me know how it goes.
@@FamilyGeekery i still get it after changing the date, checking wifi connection etc. does apple not support high sierra installation servers anymore? is there a fix or will i have to use another mac to install it?
@@valengelicI have this problem too, for a 2011 iMac. Did you ever fix the issue?
@@kaisonsz i did actually!! what i had to do was order a flash drive off amazon, and followed a tutorial on how to create a boot installer via a separate windows computer. it was a bit tedious, but worked perfectly. :)
@@valengelic will try that out, thank you so much!
what if you already has windows installed on it
I can't get my macbook pro to reinstall the macOS 😭. I rebooted it and now I'm stuck.
Thank you
Thank u so much!! it works:)
You’re welcome! And thank you for watching!
This method should work for an Imac 2017 right?
The 2017 iMac should also allow the restore from the internet. The steps will be very similar, but may look different because your 2017 probably shipped with a newer restore software than the 2011 machines.
Mine says “add helper”
Thank you can never express how exactly I feel about this video. Please tell me how to change language from Spanish to English.
Thanks 🎉
Glad to help!
No me funcionó sigue apareciendo que no se puede conectar . Que lástima😭asta ayer funcionaba perfecto 😢pero mi hijastra estuvo tocandola y le borró todo 😓si la llevo a reparar seguro me cobran mucho porque es de las viejas 😅
For me I did everything the same, it shows a different operating system , not High Sierra, i have macbook pro 2011 13"
It may show Snow Leopard, which is the original version that model shipped with. But it can still be upgraded to High Sierra.
@FamilyGeekery it didn't show me snow leopard, something else I don't know what it is
Thank you!
You're welcome!
I tried doing this but got an error saying “An internal error occurred while preflighting your volume for APFS conversion” is there a way to fix this issue?
I get a flashing folder with question mark every time.
I’m helping you on my other video comments.
thank you Im following along with your suggestions. @@FamilyGeekery
Happy to help.
Thx =)
in 1st try its done
Help me
Bro my S.M.A.R.T os fallied 😢 and ypur verified 😢 plz help me
What if u forgot ur iD password
It doesn’t show this at all
😢😢😢😢
❤
doesn't work
no. JUST FOLDER icon with question mark
Is this elon musk
I wont let me install osx lion it gets stuck downloading says cannot download necessary components. Just stays in a loop downloading with 2 mins remaining
What model MacBook? And are you trying Lion for a specific reason, because you might be able to install a newer version.
@@FamilyGeekery late 2011 installed a 500gb ssd and im assuming lion because thats what on there. Can i stall a new version via bootable usb?
Yes, I would install macOS High Sierra for that laptop. You should be able to do it from internet recovery (hold option-command-r at boot). Or you could create a High Sierra boot usb. If you have decent internet, try it that way.
@@FamilyGeekery going to have to try a bootable. Just tried internet recovery holding the command-option-r and still no luck. Checked the date and its correct. When i click install mac OS it says install OS mountain lion 10.8 when i first click it it immediately says request timed out when verifying with apple. I try again and it goes thru, then during the download it just stays in a loop for an hour then errors out and says cannot install missing components
@@FamilyGeekery i got a bootable usb with catalina. After booting it and installing catalina it goes into a white screen with the apple logo dis/reappearing with a cancel sign showing up.